ViewSonic CDE7500 User Guide

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CDE7500/CDE8600 Commercial Display

User Guide

IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http://

www.viewsonic.com in English, or in specic languages using the Regional selection

box in the upper right corner of our website. “Antes de operar su equipo lea cu idadosamente las instrucciones en este manual”

Model No. VS16869/VS17353

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Thank you for choosing ViewSonic

As a world leading provider of visual solutions, ViewSonic is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic product you have chosen will serve you well.

Once again, thank you for choosing ViewSonic !

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Compliance Information

NOTE: This section addresses all connected requirements and statements regarding

regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit.

For CDE7500

FCC Compliance Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

Industry Canada Statement

CAN ICES-3 (B)/NMB-3(B)

CE Conformity for European Countries

The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.

Following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE).The mark indicates the requirement NOT to dispose the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

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For CDE8600

FCC Compliance Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. ViewSonic is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that

might cause undesired operation.

CAN ICES-3 (A)/NMB-3(A)

CE Conformity for European Countries

The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.

Following information is only for EU-member states:

Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

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Indian Restriction of Hazardous Substances

Restriction on Hazardous Substances statement (India) This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance

Lead (Pb) 0.1% < 0.1% Mercury (Hg) 0.1% < 0.1% Cadmium (Cd) 0.01% < 0.01% Hexavalent Chromium (Cr Polybrominated biphenyls (PBB) 0.1% < 0.1% Polybrominated diphenyl ethers

(PBDE) Bis(2-ethylhexyl) phthalate

(DEHP) Butyl benzyl phthalate (BBP) 0.1% < 0.1% Dibutyl phthalate (DBP) 0.1% < 0.1% Diisobutyl phthalate (DIBP) 0.1% < 0.1%

Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below:

) 0.1% < 0.1%

Proposed Maximum Concentration

0.1% < 0.1%

Actual Concentration

Examples of exempted components are:

1. Lead as an alloying element in aluminium containing up to 0.4% lead by weight.

2. Copper alloy containing up to 4% lead by weight.

3. Lead in high melting temperature type solders (i.e. lead-based alloys containing

85% by weight or more lead).

4. Electrical and electronic components containing lead in a glass or ceramic other

than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.

iii

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Cautions and Warnings

1. Read these instructions completely before using the equipment.

2. Keep these instructions in a safe place.

3. Heed all warnings and follow all instructions.

4. Always handle the Display with care when moving it.

5. Never remove the rear cover. This Display contains high-voltage parts.

You may be seriously injured if you touch them.

6. Do not use this equipment near water. Warning: To reduce the risk of fire or

electric shock, do not expose this apparatus to rain or moisture.

7. Avoid exposing the Display to direct sunlight or another heat source. Orient the

Display away from direct sunlight to reduce glare.

8. Clean with a soft, dry cloth. If further cleaning is required, see the “Care and

Maintenance” section in this guide for further instructions.

9. Avoid touching the screen. Skin oils are difficult to remove.

10. Do not rub or apply pressure to the panel, as it may permanently damage the

screen.

11. Do not block any ventilation openings. Install the equipment in accordance with

the manufacturer’s instructions.

12. Do not install near any heat sources such as radiators, heat registers, stoves, or

other devices (including amplifiers) that produce heat.

13. Place the Display in a well ventilated area. Do not place anything on the Display

that prevents heat dissipation.

14. Do not place heavy objects on the Display, video cable, or power cord.

15. If smoke, an abnormal noise, or a strange odor is present, immediately switch the

Display off and call your dealer or ViewSonic. It is dangerous to continue using the Display.

16. Do not attempt to circumvent the safety provisions of the polarized or grounding-

type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, consult an electrician for replacement of the outlet.

17. Protect the power cord from being tread upon or pinched, particularly at the plug,

and the point where if emerges from the equipment. Be sure that the power outlet is located near the equipment so that it is easily accessible.

18. Only use attachments/accessories specified by the manufacturer.

(Continued on next page)

19. Use only with the cart, stand, tripod, bracket, or table specified by

the manufacturer, or sold with the equipment. When a cart is used, use caution when moving the cart/equipment combination to avoid injury from tipping over.

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20. Unplug this equipment when it will be unused for long periods of time.

21. Refer all servicing to qualified service personnel. Service is required when the

unit has been damaged in any way, such as: if the power-supply cord or plug is damaged, if liquid is spilled onto or objects fall into the unit, if the unit is exposed to rain or moisture, or if the unit does not operate normally or has been dropped.

22. The Unit is a Monitor with LED backlight intended for general office used.

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Contents

Compliance Information

FCC Compliance Statement ................................................................ i

Industry Canada Statement ................................................................. i

CE Conformity for European Countries (For CDE7500) ..................... i

FCC Compliance Statement (For CDE7500) ......................................ii

CE Conformity for European Countries (For CDE8600) .....................ii

Indian Restriction of Hazardous Substances (For CDE8600) ............ iii

Declaration of RoHS2 Compliance .....................................................iii

Cautions and Warnings ......................................................................iv

Product Registration ........................................................................... 2

For Your Records ............................................................................... 2

1. Getting Started

1.1 Package Contents ........................................................................ 3

1.2 Wall Mount Kit Specifications (VESA) .......................................... 4

2. Display Features

2.1 Control Panel Overview ................................................................ 6

2.2 Terminal Interface Overview ........................................................ 8

2.3 Camera Plate Installation ........................................................... 10

2.4 Remote Control Overview .......................................................... 12

2.5 Inserting Remote Control Batteries ............................................ 13

2.6 Remote Control Receiver Range ............................................... 13

3. Setting Up Your Display

3.1 Connecting an External PC ........................................................ 14

3.2 RS232 Connections ................................................................... 15

3.3 Connecting USB Peripherals ...................................................... 16

3.4 AV IN Connections ..................................................................... 17

3.5 HDMI Connections ..................................................................... 17

3.6 Power On/Standby ..................................................................... 18

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4. OSD Menu Operation

4.1 General Setting .......................................................................... 19

4.2 More OSD settings ..................................................................... 20

4.3 Launcher .................................................................................... 23

4.4 ViewBoard Cast .......................................................................... 24

4.5 Zoom .......................................................................................... 26

5. Trouble Shooting

6. Care and Maintenance

7. Display Modes

7.1 Overall Specification ................................................................... 30

7.2 VGA Display Mode ..................................................................... 32

7.3 HDMI Mode ................................................................................ 32

8. RS-232 Protocol

8.1 Introduction ................................................................................. 33

8.2 Description ................................................................................. 33

8.2.1 Hardware specification ............................................................ 33

8.2.2 Communication Setting ........................................................... 34

8.2.3 Command Message Reference ............................................... 34

8.3 Protocol ...................................................................................... 34

8.3.1 Set-Function Listing ................................................................. 34

8.3.2 Get-Function Listing ................................................................ 39

9. LAN Control

Other Information

Customer Support ............................................................................ 46

Limited Warranty .............................................................................. 47

Mexico Limited Warranty .................................................................. 49

vii

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Copyright © ViewSonic Corporation, 2018. All rights reserved. Macintosh and Power Macintosh are registered trademarks of Apple Inc. Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft

Corporation in the United States and other countries. ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered

trademarks of ViewSonic Corporation. VESA is a registered trademark of the Video Electronics Standards Association.

DPMS, DisplayPort, and DDC are trademarks of VESA.

is a trademark of SRS Labs, Inc. Premium Sound technology is incorporated under license from SRS Labs, Inc. E

NERGY STAR

Agency (EPA). As an E

NERGY STAR

product meets the ENERGY STAR® guidelines for energy efficiency. Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors

or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

is a registered trademark of the U.S. Environmental Protection

partner, ViewSonic Corporation has determined that this

In the interest of continuing product improvement, ViewSonic Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic Corporation.

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Product Registration

To fulfill possible future product needs, and to receive additional product information as it becomes available, please visit your region section on ViewSonic’s website to register your product online.

The ViewSonic CD also provides an opportunity for you to print the product registration form. Upon completion, please mail or fax to a respective ViewSonic office. To find your registration form, use the directory “:\CD\Registration”. Registering your product will best prepare you for future customer service needs.

Please print this user guide and fill the information in the “For Your Records” section. Your Displays serial number is located on the rear side of the display.

For additional information, please see the “Customer Support” section in this guide.

For Your Records

Product Name:

Model Number: Document Number: Serial Number: Purchase Date:

Product disposal at end of product life

ViewSonic respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing.

Please visit ViewSonic website to learn more. USA & Canada: http://www.viewsonic.com/company/green/recycle-program/ Europe: http://www.viewsoniceurope.com/eu/support/call-desk/ Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx

CDE7500/CDE8600

ViewSonic Commercial Display

VS16869/VS17353 CDE7500_CDE8600_UG_ENG Rev. 1A 02-21-18 _______________________________________ _______________________________________

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1. Getting Started

CDE7500

Commercial Display

Quick Start Guide

Package Contents

● Power cable

● Remote control

● AAA battery x 2

● Camera plate

● User manual CD wizard

● Quick Start Guide

Wall Mount Kit Specifications (VESA)

inch VESA Spec. (A x B) Standard Screw (C x D) Quantity

IFP7500/IFP7500-CN/ CDE7500

600 x 400 mm M8 x 20 mm 4

PN-WMK-047

Congratulations on your purchase of a ViewSonic® Display.

Important! Save the original box and all packing material for future shipping needs.

Note: The word “Windows” in this user guide refers to Microsoft Windows operating

system.

1.1 Package Contents

• Power cable by country

• Remote control

• AAA battery x 2

• Camera plate

• User manual CD wizard (for CDE7500 only)

• Quick Start Guide

User Guide and Installation Software

For CDE7500 only

Copyright © 2016, ViewSonic Corporation. All rights reserved. All trademarks, registered or otherwise, are the property of their respective companies. Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial reeors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this meterial, or the performance or use of this product. In the interest of continuing product improvement, ViewSonic Corporation reserves the right to change product specifications without notice. Information in this CD-ROM may change without notice, No part of this CD-ROM may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission of ViewSonic Corporation.

07/13/16 • CDE61T_UG • Made in China

PC System Requirements

Intel® Pentium® processor or greater running on Windows® Platform, 4x CD-ROM drive; 64MB or more of available RAM; 800x600 color display.

Mac® System Requirements

Mac OS version 10.x; 4x CD-ROM drive; 64MB or more of available RAM; 800x600 color display.

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1.2 Wall Mount Kit Specications (VESA)

Wall Mount Kit Specifications (VESA)

Please follow the instructions in the wall mount installation guide to install your wall mount or mobile mount bracket. If attaching to other building materials, please contact your nearest dealer.

CDE7500

CDE8600

Model VESA Spec. (A x B) Standard Screw (C x D) Quantity CDE7500 600 x 400 mm M8 x 20 mm 4 CDE8600 700 x 400 mm M8 x 20 mm 4

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• ViewSonic provides the standard dimensions for wall mount kits as shown in the table above.

• To find the perfect mount, please browse www.viewsonic.com or call our service team.

• When purchasing our wall mount kit, a detailed install manual and all parts necessary for assembly are provided.

• Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the Display set.

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2. Display Features

Control Panel Overview

Terminal Interface Overview

This section introduces you to the features of your Display.

Note: The features or applications described in this User’s manual may vary depending on the device model purchased.

2.1 Control Panel Overview

CDE7500

① ② ③ ④ ⑤

⑥

⑦

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CDE8600

Item Description

Power On/Standby button

Press to show the OSD (On Screen Display) menu VOL + / VOL - button; select or adjust menu options BRI+ / BRI- button; select or adjust menu options Press to show Input Source menu Indicator and remote receiver AC Power On/Off switch

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2.2 Terminal Interface Overview

CDE7500

Optional Slot in PC

CDE8600

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① ② ③ ② ④ ⑤

Optional Slot in PC

CDE7500

CDE8600

⑥ ⑦ ⑧ ⑨ ⑩ ⑫⑪ ⑬

Item Description Item Description

Power port AV-IN port

HDMI ports AUDIO IN port LAN port USB ports VGA port Headset port VGA-AUDIO SPDIF port AV-OUT RS232 IN/OUT port YPbPr/YCbCr IN ports

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2.3 Camera Plate Installation

1. Install camera plate with screws on the top of the display (screw holes are

located on the backside)

2. Install camera on the camera plate with screw

3. Plug camera USB cable in USB port of the display

CDE7500

①

③

②

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CDE8600

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2.4 Remote Control Overview

SNAP

NUMERIC KEYS Input any number

FREEZE HOME

MENU Display the on screen menu

CURSOR KEYS

VOL +/- Adjust volume

INPUT

BRI +/- Adjust brightness

S.MODE Select the sound mode

SLEEP

ASPECT Switch the aspect ratio on the screen P.MODE Select the picture mode

OK Confirm the operation

Switch between normal operation and standby

Take screenshot Enable or disable sound

Enable or disable freeze function in the system

Display the main launcher

Select or adjust menu options

Return to the previous setting interface Display the input source selection menu

Set the sleep time and auto standby when the specified time is reached

INFO

For operation of multimedia functions in the intelligent platform

Display the content information of the input source

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2.5 Inserting Remote Control Batteries

Quick Start Guide

CDE7500

Commercial Display

To insert the provided batteries into the remote control follow these instructions. We recommend that you don’t mix battery types.

1. Remove the cover on the rear of the remote control.

2. Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the

“+” on the battery post.

3. Replace the cover by aligning it with the slot on the remote control and snapping

the latch shut.

Warning: There is a risk of explosion if batteries are replaced with the incorrect type.

Note: Always dispose of old batteries in an environmentally friendly way. Contact

your local government for more information on how to dispose of batteries safely.

2.6 Remote Control Receiver Range

The working range of the remote control receiver is shown here. It has an effective range of 8 meters. Make sure there is nothing obstructing the remote control’s signal to the receiver.

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3. Setting Up Your Display

Connection Diagram

Schematic diagram for connecting the product to a PC. (Note: Disconnect the power plug before installing or removing the product!)

Warning: For the safety of you and your unit, please do not connect to a power supply before the external device is prepared.

3.1 Connecting an External PC

Audio Cable

To display video and sound from an external PC follow the instructions below. Note: External PCs can also be connected to the display via HDMI cable.

• Connect a VGA cable (15-pin) from your external PC to the VGA IN port on the display.

• Connect an audio cable from the AUDIO OUT port on your external PC to the AUDIO IN port on the display.

Note: For optimal results, select 1920x1080p as the external computer's input resolution.

VGA Cable

Computer

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3.2 RS232 Connections

Audio Cable

VGA Cable

Computer

RS232

Serial port cable

When you use a RS232 serial port cable to connect your display to an external computer, certain functions can be controlled by the PC, including power on/off, volume adjustment and more.

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3.3 Connecting USB Peripherals

Connecting USB Peripherals

1. USB Peripherals: Plug the USB device cable into the USB IN port.

2. Networking and modem cables: Plug the router cable into the LAN IN port.

3. Microphone: Plug the microphone cable into the MIC port.

More OSD settings

Picture Mode Sound Mode

Network cable

Just like a regular PC, it is easy to connect various USB devices and other peripherals with your smart whiteboard.

1. USB Peripherals: Plug the USB device cable into the USB IN port.

2. Networking and modem cables: Plug the router cable into the LAN IN port.

3. Microphone: Plug the microphone cable into the MIC port.

Router and other network signal output

Audio line

Network cable

USB Equipment

USB line

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3.4 AV IN Connections

Connecting USB Peripherals

1. USB Peripherals: Plug the USB device cable into the USB IN port.

2. Networking and modem cables: Plug the router cable into the LAN IN port.

3. Microphone: Plug the microphone cable into the MIC port.

HDMI Connections

More OSD settings

Picture Mode Sound Mode

Setting

Router and other network signal output

Audio line

USB line

USB Equipment

Network cable

1. Connect a 3-color AV cable from the AV IN ports on your display to the AV OUT

ports of a peripheral device (AV cable: Yellow is Video, Red is Audio-R, White is Audio-L).

2. Plug in the power cord, and turn on the rear-panel power supply switch.

3. Press the button on the right-hand side of the display to turn the screen on.

4. Press the INPUT button to switch to the “AV” source.

3.5 HDMI Connections

1. Connect the HDMI cable to the HDMI ports on your display and peripheral

device.

2. Plug in the power cord, and turn on the rear-panel power supply switch.

3. Press the

4. Press the INPUT button to switch to the HDMI source.

NOTE:

(1). The HDMI output port is only available for the inputs of HDMI1, 2, and 3. (2). Only HDMI4 features CEC function. (3). For Apple Mac, please use HDMI4.

HDMI cable

Media player

button on the right-hand side of the display to turn the screen on.

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3.6 Power On/Standby

Insert the power plug into the power outlet. First turn on the On/Off button “ ” on the product, if available; then press “ the product. In power-on state, press “ ”, and the product will enter standby.

CDE7500

” on the remote control or control panel to turn on

CDE8600

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4. OSD Menu Operation

4.1 General Setting

To select an input source:

1. Press INPUT button on remote control to display the general setting menu.

2. Press DOWN / UP / LEFT/ RIGHT to select the input source you want.

3. Press OK button on remote control or to select the input source.

4. Press key on remote control or click blank area outside menu with touch pen

to quit the on-screen menu.

Caution: Touch function only available on IFP series.

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4.2 More OSD settings

Press the MENU key on remote control to launch OSD menu. The menus are for all source except MAIN.

Including Standard, Auto, PC, text, media for various user

Picture mode

PC image mode

Color Temperature Mode

Zoom mode Adjust screen image aspect ratio.

scenario. Under the USER mode, it’s allowed to set contrast, brightness, sharpness level and saturation by user.

The function only available when input source is VGA for display clock, phase, horizontal/vertical position adjustment. Usually suggest to adjust by Auto Tune.

Adjust display color temperature. It includes Standard, Warm and Cold. It’s allowed to adjust BLUE Light level under Filter mode from 4500K (0) to 11000K (100).

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Sound mode

Balance

Build in music, movie, sports for different scenario. It’s able to adjust Bass and Treble level under user mode.

Adjust sound balance between left/right speaker. Default is set on 0. Increase L/R value to set the sound toward left/right speaker.

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Menu Time To set OSD menu auto off timer when display is idle. Sleep time To set the display auto off timer. Burn-in

Protection

Standby mode

HDMI CEC The feature only available on HDMI4 for CEC function.

HDMI ver.

ID To set display ID for RS232/LAN controlling. Clone to USB/

Clone from USB Restore to

default

To prevent the symptom of LCD screen burn, the screen will shift pixels automatically in specific time.

To set the different power saving mode for standby. Hibernate(default): turn off panel backlight when a display idle over 5 mins and power off display after an hour. User is able to wake up display by remote control, keypad power button and RS-232. Sleep: Turn off panel backlight and major function after a display idle over 5 mins. Display system still work on sleep mode. User is able to wake up display by remote control, keypad power button, RS-232 an LAN.

Adjust HDMI version between HDMI 1.4 or 2.0 for the channel of HDMI4.

Export OSD setting to USB dongle from a display and import the OSD setting to the other one.

Restore OSD settings to default value. System will reboot automatically.

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4.3 Launcher

Item Description

APPs Click to pop up app list.

Settings Click to show settings page.

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4.4 ViewBoard Cast

Step 1: Connect your device to the same WiFi environment Step 2: Install Client application on your device

Windows/Mac: Type the address shown on Viewboard into the browser web address bar (not search bar) and hit enter

Mobile device (iOS/Android): Type the address shown on Viewboard into the browser web address bar (not search bar) and hit enter or scan the QR code shown on Viewboard.

*iOS device can choose to use Airplay to connect

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Step 3: Choose the application according to your device and launch the application after installation Step 4: Type the PIN code into your device and connect to ViewBoard Cast when PIN code is required (Optional in settings)

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4.5 Zoom

Click to run Zoom application.

1. Sign In: login with your existing Zoom account. A social network account might be used to quick login, ex: Facebook.

2. Sign Up: you can quickly register a Zoom account via e-mail, if you do not have one.

3. Join a Meeting: If you have an invitation mail with a meet ID, here you can join a meeting with the Meeting ID.

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5. Trouble Shooting

Symptom Possible Cause Solution

The screen does not display anything; there is no sound, and the indicator does not come on

Pictures shown on the product have dotted line or stripe interference

Pictures are colorless Color saturation is set too low Enter “Picture” settings to

The product has no accompanying sound

The Display does not display anything, and gives a prompt indicating no signal input; the red indicator blinks

Pictures shown on the Display are offset, do not cover the entire screen, go beyond the screen, or are blurred

Looseness of power plug, power connection failure

Signal interference caused by automobile, neon light, electric hair dryer, etc.

1. Volume is set too low

2. Sound is muted

Looseness or removal of the signal connection cable

1. Improper adjustment

2. Wrong display mode

Check if the power cord is properly connected

Do not use electric hair dryer near the product; adjust the antenna orientation to reduce interference

increase the color saturation

1. Adjust the volume to a proper level

2. Press the “MUTE” key on the remote control to unmute the product

Check if the signal connection cable is loosened or has come off; if so, reconnect it

1. Use the auto adjustment function

2. Enter “Screen Adjustment” to adjust the horizontal or vertical position

3. Use the recommended mode

Short remote control distance, malfunction of remote control

A link cannot be accessed via the browser

1. The remote receiver of the product is blocked by some object

2. Battery level of the remote control is low

1. Wrong network parameter

conguration

2. Improper network connection

3. Network service is not activated

1. Move the object to avoid blocking the remote receiver

2. Replace the battery

1. Ask the network administrator for available network IP addresses and other parameters

2. Check if the network connection cable is properly connected

3. Consult the network service provider

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Symptom Possible Cause Solution

Video gets seriously stuck when played online

The product gets stuck, crashes or cannot be operated

1. Network bandwidth is low

2. Several movies are buffered or other content is downloaded simultaneously

3. Several devices share the same network

1. Too many programs are running

2. Normal operation of the product is disturbed by external environment (e.g., lightning, static electricity)

1. Upgrade your network bandwidth to a higher one

2. Try replacement with other VOD addresses to obtain better resources

Disconnect the product from power supply; wait for 1-2min and reconnect power supply; then restart the product

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6. Care and Maintenance

Please follow these cleaning guidelines to make sure your smart whiteboard display looks like new for years to come:

• Don't clean the machine if it has been turned on for a long period of time.

• Unplug the unit from the wall outlet before cleaning or polishing it.

• Don’t use liquid cleaners or aerosol cleaners on the screen.

• Only use a slightly dampened cloth when cleaning the exterior of the unit.

• Don't use system continuously for long periods of time.

• Remember to unplug the display when it is not in use.

• Use a power surge protector to prevent system failures and power supply surges.

• Make sure the display remains dry at all times. Be careful when handling liquids near or on the unit.

Note: If condensation appears between the glass and the panel, keep the display turned on until the moisture disappears.

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7. Display Modes

7.1 Overall Specification

Model CDE7500

Physical resolution 3840×2160(pixels) Pixel pitch 0.429mm×0.429mm Response time 8ms Brightness 450cd/m² Contrast 1200:1 Viewing angle 178°/178° Chroma 1.07B

System functions

Control mode Key control/infrared remote control/RS232 control Input voltage AC 100-240V Power consumption 300W Dimension (without

packing) Net weight/gross

weight Wall mounting holes 400mm(H)×600mm(W) Installation method Through the wall mounting holes (screw size: M8) Housing material Aluminum profile / plastic Environmental

protection standard

OPERATING CONDITION

Contrast, brightness, definition, color saturation, color tone, signal switching,

color temperature adjustment, refresh rate switching and running state display

1735.4 mm × 1014 mm × 93.2 mm

43.05 kg / 65.4 kg

All components and packing materials comply with the international

environmental protection standards

Temperature Humidity Altitude

32°F to 104°F (0°C to 40°C) 10% ~ 90% RH non-condensing 0 meter to +2000 meters above sae level

Page 40

Model CDE8600

Physical resolution 3840×2160(pixels) Pixel pitch 0.494mm×0.494mm Response time 8ms Brightness 400cd/m² Contrast 1200:1 Viewing angle 178°/178° Chroma 1.07B

System functions

Control mode Key control/infrared remote control/RS232 control Input voltage AC 100-240V Power consumption 540 W (Max, with SDM & OPS) Dimension (without

packing) Net weight/gross

weight Wall mounting holes 400mm(H)×700mm(W) Installation method Through the wall mounting holes (screw size: M8) Housing material Aluminum profile / plastic Environmental

protection standard

OPERATING CONDITION

Contrast, brightness, definition, color saturation, color tone, signal switching,

color temperature adjustment, refresh rate switching and running state display

1962mm*1133mm*102.3mm

55.6kg/77.1kg

All components and packing materials comply with the international

environmental protection standards

Temperature Humidity Altitude

32°F to 104°F (0°C to 40°C) 20% ~ 80% RH non-condensing 0 meter to +5000 meters above sae level

Page 41

7.2 VGA Display Mode

NO. Mode Resolution Refresh Rate

1 VGA 640×480 60Hz 2 SVGA 800×600 60Hz 3

XGA

4 1280×720 60Hz 5 WXGA 1360×768 60Hz 6 WUXGA 1920×1080 60Hz

7.3 HDMI Mode

Resolution Hz

640x480 @60Hz 800x600 @60Hz

1024x768 @60Hz

1280x1024 @60Hz

1440x900 @60Hz

1920x1080 @60Hz

720x480i @59.94Hz/60Hz 640x480p @59.94Hz/60Hz 720x480p @59.94Hz/60Hz

720x576i @50Hz 720x576p @50Hz

1280x720p @50Hz/60Hz

1920x1080i @50Hz/60Hz 1920x1080p @23.97Hz/24Hz29.97Hz/30Hz/50Hz/60Hz 3840x2160p @23.97Hz/24Hz29.97Hz/25Hz/30Hz/50Hz*/60Hz*

1024×768 60Hz

Note: Only HDMI 4 support up to 3840x2160@50Hz/60Hz

Page 42

8. RS-232 Protocol

8.1 Introduction

This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol.

The protocol contains three sections command:

• Set-Function

• Get-Function

• Remote control pass-through mode

※ In the document below, “PC” represents all the control units that can sent or receive the RS232 protocol command.

8.2 Description

8.2.1 Hardware specication

Viewsonic TV communication port on the rear side: (1) Connector type: DSUB 9-Pin Male (2) Pin Assignment

Male DSUB 9-Pin (outside view)

[Special case]

3.5mm barrel connector

Pin # Signal Remark

1 NC 2 RXD Input to Commercial TV or DS 3 TXD Output from Commercial TV or

DS 4 NC 5 GND 6 NC 7 NC 8 NC 9 NC frame GND * Use of crossover (null modem) cable required for

use with PC

Pin # Signal Remark

Tip TXD Output from Commercial TV or

DS Ring RXD Input to Commercial TV or DS Sleeve GND

Page 43

8.2.2 Communication Setting

- Baud Rate Select: 9600bps (fixed)

- Data bits: 8 bits (fixed)

- Parity: None (fixed)

- Stop Bits: 1 (fixed)

8.2.3 Command Message Reference

PC sends to Monitor command packet followed by “CR”. Every time PC sends control command to the Monitor, the Monitor shall respond as follows:

1. If the message is received correctly it will send “+” (02Bh) followed by “CR”

(00Dh)

2. If the message is received incorrectly it will send “-” (02Dh) followed by “CR”

(00Dh)

8.3 Protocol

8.3.1 Set-Function Listing

The PC can control the TV/DS for specific actions. The Set-Function command allows you to control the TV/DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes.

Set-Function description:

Length: Total Byte of Message excluding “CR”.

TV/DS ID Identification for each of TV/DS (01~98; default is 01)

ID “99” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to reply. The TV/DS ID can be set via the OSD menu for each TV/DS set.

Command Type Identify command type,

“s” (0x73h): Set Command “+” (0x2Bh): Valid command Reply “-“ (0x2Dh): Invalid command Reply

Command: Function command code: One byte ASCII code.

Value[1~3]: Three bytes ASCII that defines the value.

CR 0x0D

Page 44

Set-Function format

Send: (Command Type=”s”)

Name Length ID Command

Type

Byte

Count

Bytes

order

NOTE: For VT2405LED-1 and VT3205LED, the set “Power on” command is the exception.

Reply: (Command Type=”+” or “-”)

Name Length ID Command

Byte

Count

Bytes

order

NOTE:

1. The reply for “Power on” command is the exception for VT2405LED-1 and

VT3205LED. It’s 0x322B0D ( 2+<CR>).

1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

1 2~3 4 5 6 7 8 9

1 Byte 2 Byte 1 Byte 1 Byte

1 2~3 4 5

Command Value1 Value2 Value3 CR

Type

2. When PC applies command to all displays (ID=99), only the #1 set needs to reply

by the name of ID=1.

Example1: Set Brightness as 76 for TV-02 and this command is valid

Send (Hex Format)

Name Length ID Command

Type

Hex

Reply (Hex Format)

Name Length ID Command

Hex

Example2: Set Brightness as 176 for TV-02 and this command is NOT valid

Send (Hex Format)

0x38 0x30

0x32

0x34 0x30

0x73 0x24 0x30 0x37 0x36 0x0D

0x32

Command Value1 Value2 Value3 CR

Type

0x2B 0x0D

Name Length ID Command

Type

Hex

0x38 0x30

0x32

0x73 0x24 0x31 0x37 0x36 0x0D

Command Value1 Value2 Value3 CR

Page 45

Reply (Hex Format)

Name Length ID Command

Type

Hex

0x34 0x30

0x2D 0x0D

0x32

Set-function table

Set

Function

Power on/ off (standby)

Input Select 8 s “ 22 000: TV

Contrast 8 s # 23 000 ~ 100

Length ID Command

Type

(ASCII) Code (ASCII) Code (Hex) (Three ASCII bytes)

8 s ! 21 000: STBY

Command Value Range Comments

001: ON

001: AV

003: YPbPr

004: HDMI

014: HDMI2

024: HDMI3

034: HDMI4

006: VGA1

007: OPS

017: SDM

00A: MAIN

Exclude VT2405-1, and VT3205

1. No need for USB

2. For the case of two more same sources, the 2nd digital is used to indicate the extension.

3. Exclude VT2405-1, and VT3205

Brightness 8 s $ 24 000 ~ 100

Sharpness 8 s % 25 000 ~ 100

Color mode 8 s ) 29 000: Normal

001: Warm 002: Cold

Sound 8 s - 2D 000: SRS Off

001: SRS On

Bass 8 s . 2E 000 ~ 100 (for TV)

Treble 8 s / 2F 000 ~ 100 (for TV)

Balance 8 s 0 30 000 ~ 100 (for TV)

Picture Size 8 s 1 31 000: FULL

001: NORMAL 002: REAL

OSD language

Power lock 8 s 4 34 000: Unlock

Volume 8 s 5 35 000 ~ 100

Mute 8 s 6 36 000: OFF

Button lock 8 s 8 38 000: Unlock

8 s 2 32 000: English

001: French 002: Spanish

001: Lock

900: Volume down

(-1)

901: Volume up

(+1)

001: ON (mute)

001: Lock

(for TV)

Sets Balance position (for DS)

Extend the value for more supported languages

Page 46

Menu lock 8 s > 3E 000: Unlock

001: Lock

Number 8 s @ 40 000~009 (for TV)

Key Pad 8 s A 41 000: UP

001: DOWN 002: LEFT 003: RIGHT 004: ENTER 005: INPUT 006: MENU/EXIT

Remote Control

Restore default

Date:Year 8 s V 56 Y17~Y99 Last 2 digits

Date: Month 8 s V 56 M01~M12 2 digits

Date: Day 8 s V 56 D01~D31 2 digits

Time: Hour 8 s W 57 H00~H23 24-hr format. 2 digits.

8 s B 42 000: Disable

001: Enable

8 s ~ 7E 000 Rests HDTV to factory

Disable: RCU has no effect on HDTV. Enabled: RCU controls the HDTV. This is the power up default on the HDTV.

setting

(20)17~(20)99

Time: Min 8 s W 57 M00~M59 2 digits

Time: Sec 8 s W 57 S00~S59 2 digits

Page 47

NOTE:

1. Behavior at lock modes

Lock Mode Behavior

Button Lock 1. Lock all buttons on the front panel and RCU, except for

“Power”.

2. All the SET functions should be workable via RS32, even the ones with according hot key in RCU like Mute,…etc.

MENU Lock 1. Lock “MENU’ key of front panel and RCU.

2. The Factory and Hospitality modes should not be blocked for the model using MENU-combined key to enter these two modes. Alternative approach will be indicated separately if any limitation by model.

POWER Lock 1. Lock “POWER” key on the front and RCU.

2. The SET_POWER on/off should be workable via RS232, but does not mean the POWER lock will be released under this case.

3. Can not be unlocked by reset in OSD setting.

4. Will auto AC power-on in power-lock

5. Under power-lock, the set will not enter power saving when no PC signal and neither not turn off when no other video signals after 15min.

Remote control disable

2. Set Date example

Date: 2017-3/15

Send: 0x 38 30 31 73 56 59 31 37 0D (“Y17”) Send: 0x 38 30 31 73 56 4D 30 33 0D (“M03”) Send: 0x 38 30 31 73 56 44 31 35 0D (“D15”)

3. Set Time example

Time: 16:27:59

Send: 0x 38 30 31 73 57 48 31 36 0D (“H16”) Send: 0x 38 30 31 73 57 4D 32 37 0D (“M27”) Send: 0x 38 30 31 73 57 53 35 39 0D (“S59”)

Lock the RCU keys, but keep the front panel buttons workable.

Page 48

8.3.2 Get-Function Listing

The PC can interrogate the TV/DS for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000

Get-Function description:

Length: Total Byte of Message excluding “CR”.

TV/DS ID Identification for each of TV/DS (01~98; default is 01).

Command Type Identify command type,

“g” (0x67h): Get Command “r” (0x72h): Valid command Reply “-“ (0x2Dh): Invalid command Reply

Command: Function command code: One byte ASCII code.

Value[1~3]: Three bytes ASCII that defines the value.

CR 0x0D

Get-Function format

Send: (Command Type=”g”)

Name Length ID Command

Type

Byte

Count

Bytes

order

NOTE: Get “Power STBY status” is the exception for VT2405LED-1 and

Reply: (Command Type=”r” or “-”)

If the Command is valid, Command Type =”r”

Name Length ID Command

Byte

Count

1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

1 2~3 4 5 6 7 8 9

VT3205LED.

Type

1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

Command Value1 Value2 Value3 CR

Bytes

order

NOTE: The reply for “Power STBY status” command is the exception for

1 2~3 4 5 6 7 8 9

VT2405LED-1 and V3205LED. It’s 0x36 72 6C 30 30 30 0D ( 6rl000<CR>).

Page 49

If the Command is Not valid, Command Type=”-“

Name Length ID Command

Type

Byte

Count

Bytes

order

Example1: Get Brightness from TV-05 and this command is valid. The Brightness value is 67.

Send (Hex Format)

Name Length ID Command

Hex

Reply (Hex Format)

Name Length ID Command

Hex

1 Byte 2 Byte 1 Byte 1 Byte

1 2~3 4 5

Type

0x38 0x30

0x35

0x38 0x30

0x35

0x67 0x62 0x30 0x30 0x30 0x0D

Type

0x72 0x62 0x30 0x36 0x37 0x0D

Command Value1 Value2 Value3 CR

Example2: Get Brightness from TV-05 , but the Brightness command ID is error and it is NOT in the command table.

Send (Hex Format)

Name Length ID Command

Type

Hex

Reply (Hex Format)

Name Length ID Command

Hex

0x38 0x30

0x35

0x34 0x30

0x35

0x67 0XD3 0x30 0x30 0x30 0x0D

Type

0x2D 0x0D

Command Value1 Value2 Value3 CR

Page 50

Get-Function table

Get Function Length ID Command

Type

(ASCII) Code (ASCII) Code (Hex) (Three ASCII bytes)

Get-Contrast 8 g a 61 000 ~ 100 Get-

Brightness Get-

Sharpness Get-Color 8 g d 64 000 ~ 100

Get-Volume 8 g f 66 000 ~ 100

Get-Mute 8 g g 67 000: Off

Get-Input select

Get-Power status: ON/ STBY

Get-Remote control

Get-Power lock

Get-Button lock

Get-Menu lock

Get-ACK 8 g z 7A 000 This command is

Get-Power on/off log

Get-Date: Year

Get-Date: Month

Get-Date: Day

Get-Time: Hour

Get-Time: Min

Get-Time: Sec

Get-Device name

Get-MAC address

Get-RS232 version

8 g b 62 000 ~ 100

8 g c 63 000 ~ 100

8 g j 6A 000~ See Set-function

8 g l 6C 001: ON

8 g n 6E 000: Disable

8 g o 6F 000: Unlock

8 g p 70 000: Unlock

8 g q 71 000: Unlock

8 g 1 31 000

8 g 2 32 Y00~Y00 Last 2 digits

8 g 2 32 M00~M00 2 digits

8 g 2 32 D00~M00 2 digits

8 g 3 33 H00~H00 24-hr format. 2 digits

8 g 3 33 M00~M00 2 digits

8 g 3 33 S00~S00 2 digits

8 g 4 34 000

8 g 5 35 000

8 g 6 36 000

Command Response Range Comments

001: On (muted)

table Exclude VT2405-1,

000: STBY

001: Enable

001: Lock

(See below example)

(see below example)

and VT3205

Gets RCU mode status

used to test the communication link

For specific models only

(20)17~(20)99

For the model with LAN

Version 0.0.1~9.9.9

Page 51

NOTE:

1. Time log data is replied as 6 sequential strings in following order.

#1: Previous power-on date (month/ day) #2: Previous power-on time (hour/ min) #3: Previous power-off date (month/ day) #4: Previous power-off time (hour/ min) #5: Last power-on date (month/day) #6: Last power-on time (hour/ min)

2. Time log data definition

Value 1 Value 2 Value 3

On/ Off

indicator

0: Off 1: On

Month code Day code

Hour code Minute code

Hex code (in hex) = Original data (in dec) + 20

Date & Time

0 space 20 16 6 36 32 R 52 48 h 68 1 ! 21 17 7 37 33 S 53 49 i 69 2 “ 22 18 8 38 34 T 54 50 p 70 3 # 23 19 9 39 35 U 55 51 q 71 4 $ 24 20 @ 40 36 V 56 52 r 72 5 % 25 21 A 41 37 W 57 53 s 73 6 & 26 22 B 42 38 X 58 54 t 74 7 ’ 27 23 C 43 39 Y 59 55 u 75 8 ( 28 24 D 44 40 ` 60 56 v 76 9 ) 29 25 E 45 41 a 61 57 w 77 10 0 30 26 F 46 42 b 62 58 x 78 11 1 31 27 G 47 43 c 63 59 y 79 12 2 32 28 H 48 44 d 64 13 3 33 29 I 49 45 e 65 14 4 34 30 P 50 46 f 66 15 5 35 31 Q 51 47 g 67

Code

(ASCII)

Code

(Hex)

Date & Time

Code

(ASCII)

Code

(Hex)

Date & Time

Code

(ASCII)

Code

(Hex)

Date & Time

Code

(ASCII)

Code

(Hex)

Month: 1~12 Day: 1~31 Hour: 00~23 Min: 00~59

Page 52

3. Time log data example

Assumed the power-on/off record of display#01 as below 2014-8/31 08:00 On 2014-8/31 22:00 Off 2014-9/1 10:30 On 2014-9/1 11:00 To send “GET-Time log” command

Send: 0x 38 30 31 67 31 30 30 30 0D Reply: #1 0x 38 30 31 72 3101 08 31 0D (On 8/31) #2 0x 38 30 31 72 3101 08 00 0D (On 08:00) #3 0x 38 30 31 72 3100 08 31 0D (Off 8/31) #4 0x 38 30 31 72 3100 22 00 0D (Off 22:00) #5 0x 38 30 31 72 3101 09 01 0D (On 9/1) #6 0x 38 30 31 72 3101 10 30 0D (On 10:30)

4. Get Date example

Assumed the current date of display#01 as below Date: 2017-3/15

Send: x 38 30 31 67 32 59 30 30 0D (Get Date:Year) Reply: x 38 30 31 72 32 59 31 37 0D (“Y17”)

Send: x 38 30 31 67 32 4D 30 30 0D (Get Date:Month) Reply: x 38 30 31 72 32 4D 30 33 0D (“M03”)

Send: x 38 30 31 67 32 44 30 30 0D (Get Date:Day) Reply: x 38 30 31 72 32 44 31 35 0D (“D15”)

5. Get Time example

Assumed the current time of display#01 as below Time: 16:27:59

Send: x 38 30 31 67 33 48 30 30 0D (Get Time:Hour) Reply: x 38 30 31 72 33 48 31 36 0D (“H16”)

Send: x 38 30 31 67 33 4D 30 30 0D (Get Time:Min) Reply: x 38 30 31 72 33 4D 32 37 0D (“M27”)

Send: x 38 30 31 67 33 53 30 30 0D (Get Time:Sec) Reply: x 38 30 31 72 33 53 35 39 0D (“S59”)

Page 53

6. Get Device Name example

Assumed the device name is CDE-5500

Send: x 38 30 31 67 34 30 30 30 0D (Get Device Name) Reply: #1 x 38 30 31 72 34 43 44 45 0D (“C” “D” “E”) #2 x 38 30 31 72 34 2D 35 35 0D (“-” “5” “5”) #3 x 38 30 31 72 34 30 30 00 0D (“0” “0” “(NULL)”) #4 x 38 30 31 72 34 00 00 00 0D (“(NULL)” “(NULL)” “(NULL)”)

Assumed the device name is “NMP-302 #1” Send: x 38 30 31 67 34 30 30 30 0D (Get Device Name) Reply: #1 x 38 30 31 72 34 4E 4D 50 0D (“N” “M” “P”) #2 x 38 30 31 72 34 2D 33 30 0D (“-” “3” “0”) #3 x 38 30 31 72 34 32 20 23 0D (“2” “(SPACE)” “#”) #4 x 38 30 31 72 34 31 00 00 0D (“1” “(NULL)” “(NULL)”)

7. Get MAC address example

Assumed the MAC address is 00:11:22:aa:bb:cc

Send: x 38 30 31 67 35 30 30 30 0D (Get MAC add) Reply: #1 x 38 30 31 72 35 00 11 22 0D (“00” “11” “22”) #2 x 38 30 31 72 35 aa bb cc 0D (“aa” “bb” “cc”)

8. Get RS232 version example

Assumed the version is 3.0.1

Send: x 38 30 31 67 36 30 30 30 0D (Get RS232 version) Reply: x 38 30 31 72 36 33 30 31 0D (“301”)

Page 54

9. LAN Control

a. Please have the LAN port (RJ45) connected with appropriate setting b. Follow the same command set as RS232 c. This function is available for the host under the same intranet only, but not

internet.

d. The LAN control through slot-in PC is not supported

Page 55

Other Information

Customer Support

For technical support or product service, see the table below or contact your reseller. NOTE: You will need the product serial number.

Country/Region Website

Australia New Zealand

Canada www.viewsonic.com T= 1-866-463-4775 service.ca@viewsonic.com

Europe www.viewsoniceurope.com http://www.viewsoniceurope.com/eu/support/call-desk/

Hong Kong www.hk.viewsonic.com T= 852 3102 2900 service@hk.viewsonic.com

India www.in.viewsonic.com T= 1800 419 0959 service@in.viewsonic.com

Korea ap.viewsonic.com/kr/ T= 080 333 2131 service@kr.viewsonic.com

Latin America www.viewsonic.com/la/

Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F. Tel: 55) 6547-6454 55)6547-6484 Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico

Macau www.hk.viewsonic.com T= 853-2840-3687 service@hk.viewsonic.com

www.viewsonic.com.au

T= Telephone C = CHAT ONLINE

AUS= 1800 880 818 NZ= 0800 008 822

C= http://www.viewsonic.com/la/

soporte/servicio-tecnico

service@au.viewsonic.com

soporte@viewsonic.com

Middle East ap.viewsonic.com/me/ Contact your reseller service@ap.viewsonic.com

Puerto Rico & Virgin Islands

Singapore/ Malaysia/ Thailand

South Africa ap.viewsonic.com/za/ Contact your reseller service@ap.viewsonic.com

United States www.viewsonic.com T= 1-800-688-6688 service.us@viewsonic.com

www.viewsonic.com

www.ap.viewsonic.com T= 65 6461 6044 service@sg.viewsonic.com

T= 1-800-688-6688 (English) C = http://www.viewsonic.com/

la/soporte/servicio-tecnico

service.us@viewsonic.com soporte@viewsonic.com

Page 56

Limited Warranty

ViewSonic® Smart White Board

What the warranty covers:

ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified or removed.

2. Damage, deterioration or malfunction resulting from: a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product

modification, or failure to follow instructions supplied with the product. b. Any damage of the product due to shipment. c. Removal or installation of the product. d. Causes external to the product, such as electrical power fluctuations or failure. e. Use of supplies or parts not meeting ViewSonic’s specifications. f. Normal wear and tear. g. Any other cause which does not relate to a product defect.

3. Any product exhibiting a condition commonly known as "image burn-in" which results when a static image is displayed on the product for an extended period of time.

4. Removal, installation, one way transportation, insurance, and set-up service charges.

How to get service:

1. For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to Customer Support page). You will need to provide your product's serial number.

2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.

3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic service center or ViewSonic.

4. For additional information or the name of the nearest ViewSonic service center, contact ViewSonic.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Page 57

Exclusion of damages:

ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:

1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.

2. Any other damages, whether incidental, consequential or otherwise.

3. Any claim against the customer by any other party.

4. Repair or attempted repair by anyone not authorized by ViewSonic.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada, contact ViewSonic or your local ViewSonic dealer. The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card. For users in Europe and Russia, full details of warranty provided can be found in www. viewsoniceurope.com under Support/Warranty Information.

Smart White Board Warranty Term Template In UG VSC_TEMP_2013

Page 58

Mexico Limited Warranty

ViewSonic® Smart White Board

What the warranty covers:

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified or removed.

2. Damage, deterioration or malfunction resulting from:

a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product

modification, unauthorized attempted repair, or failure to follow instructions supplied with the product. b. Any damage of the product due to shipment. c. Causes external to the product, such as electrical power fluctuations or failure. d. Use of supplies or parts not meeting ViewSonic's specifications. e. Normal wear and tear. f. Any other cause which does not relate to a product defect.

3. Any product exhibiting a condition commonly known as "image burn-in" which results when a static image is displayed on the product for an extended period of time.

4. Removal, installation, insurance, and set-up service charges.

How to get service:

For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the attached Customer Support page). You will need to provide your product's serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim. For Your Records Product Name: _____________________________ Model Number: _________________________________ Document Number: _________________________ Serial Number: _________________________________ Purchase Date: _____________________________ Extended Warranty Purchase? _________________ (Y/N) If so, what date does warranty expire? _______________

1. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.

2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.

3. Round trip transportation costs for in-warranty products will be paid by ViewSonic.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:

2. Any other damages, whether incidental, consequential or otherwise.

3. Any claim against the customer by any other party.

4. Repair or attempted repair by anyone not authorized by ViewSonic.

Page 59

Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:

México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:

Distribuciones y Servicios Computacionales SA de CV. Calle Juarez 284 local 2 Col. Bugambilias C.P: 83140 Tel: 01-66-22-14-9005 E-Mail: disc2@hmo.megared.net.mx

Puebla, Pue. (Matriz):

RENTA Y DATOS, S.A. DE C.V. Domicilio: 29 SUR 721 COL. LA PAZ 72160 PUEBLA, PUE. Tel: 01(52).222.891.55.77 CON 10 LINEAS E-Mail: datos@puebla.megared.net.mx

Chihuahua

Soluciones Globales en Computación C. Magisterio # 3321 Col. Magisterial Chihuahua, Chih. Tel: 4136954 E-Mail: Cefeo@soluglobales.com

Distrito Federal:

QPLUS, S.A. de C.V. Av. Coyoacán 931 Col. Del Valle 03100, México, D.F. Tel: 01(52)55-50-00-27-35 E-Mail: gacosta@qplus.com.mx

Guerrero Acapulco

GS Computación (Grupo Sesicomp) Progreso #6-A, Colo Centro 39300 Acapulco, Guerrero Tel: 744-48-32627

MERIDA:

ELECTROSER Av Reforma No. 403Gx39 y 41 Mérida, Yucatán, México CP97000 Tel: (52) 999-925-1916 E-Mail: rrrb@sureste.com

Tijuana:

STD Av Ferrocarril Sonora #3780 L-C Col 20 de Noviembre Tijuana, Mexico

Villahermosa:

Compumantenimietnos Garantizados, S.A. de C.V. AV. GREGORIO MENDEZ #1504 COL, FLORIDA C.P. 86040 Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09 E-Mail: compumantenimientos@prodigy.net.mx

Veracruz, Ver.:

CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas # 419 ENTRE PINZÓN Y ALVARADO Fracc. Reforma C.P. 91919 Tel: 01-22-91-00-31-67 E-Mail: gacosta@qplus.com.mx

Cuernavaca

Compusupport de Cuernavaca SA de CV Francisco Leyva # 178 Col. Miguel Hidalgo C.P. 62040, Cuernavaca Morelos Tel: 01 777 3180579 / 01 777 3124014 E-Mail: aquevedo@compusupportcva.com

Guadalajara, Jal.:

SERVICRECE, S.A. de C.V. Av. Niños Héroes # 2281 Col. Arcos Sur, Sector Juárez 44170, Guadalajara, Jalisco Tel: 01(52)33-36-15-15-43 E-Mail: mmiranda@servicrece.com

Monterrey:

Global Product Services Mar Caribe # 1987, Esquina con Golfo Pérsico Fracc. Bernardo Reyes, CP 64280 Monterrey N.L. México Tel: 8129-5103 E-Mail: aydeem@gps1.com.mx

Oaxaca, Oax.:

CENTRO DE DISTRIBUCION Y SERVICIO, S.A. de C.V. Murguía # 708 P.A., Col. Centro, 68000, Oaxaca Tel: 01(52)95-15-15-22-22 Fax: 01(52)95-15-13-67-00 E-Mail. gpotai2001@hotmail.com

FOR USA SUPPORT:

ViewSonic Corporation 10 Pointe Dr. Suite 200. Brea, CA. 92821, UY.S.A Tel: 800-688-6688 E-Mail: http://www.viewsonic.com

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