USER
GUIDE
—
HD TERMINAL MULTI-ROOM HD PVR ILLICO 4K ULTRA HD
TNV-GDB-TERMINAUX-47313-1506
TABLE OF CONTENTS
Welcome ....................................................................................................................................................... |
3 |
Activation ..................................................................................................................................................... |
4 |
Your Terminal .............................................................................................................................................. |
5 |
Connection................................................................................................................................................... |
8 |
Your Remote Control ................................................................................................................................. |
9 |
Programming Your Remote Control...................................................................................................... |
10 |
Equipment Settings.................................................................................................................................. |
12 |
Maintenance Plan ..................................................................................................................................... |
13 |
Frequently Asked Questions .................................................................................................................. |
14 |
Customer Service and Technical Support........................................................................................... |
16 |
Security...................................................................................................................................................... |
17 |
Signal Theft ............................................................................................................................................... |
19 |
Notes........................................................................................................................................................... |
20 |
For more information, visit us at videotron.com/terminal-support
2
WELCOME
CONGRATULATIONS ON YOUR PURCHASE OF A BRAND NEW TERMINAL, YOUR GATEWAY TO THE BEST TV ENTERTAINMENT EXPERIENCE.
With illico:
•Enjoy a customized TV experience that’s faster, more powerful and easier to use
•Get a faster, more user-friendly browsing tool
•Manage your recordings easily with the Multi-Room HD PVR
•Gain access to a personalized interactive 15-day Program Guide
•Use handy apps like the Miniguide and a variety of widgets (i.e. weather forecasts, lottery results, illico news, etc.)
•Fully immerse yourself in the HD experience thanks to exceptional image quality and menus adapted to HD TVs
•Watch your recordings on any TV in your home, thanks to the Multi-Room PVR
Entertainment that gives you:
•Exclusive access to illico On Demand, which offers thousands of movies and shows, many of which you can watch for free
•Access to Club illico. Available with your monthly subscription, Club illico gives you access to a vast catalogue of French on-demand movies, series, kids’ shows and documentaries
A multi-screen experience means:
•You can watch your favourite movies and shows wherever you want, on the screen
of your choice, with channel 900, illico.tv or one of our illico apps for mobiles, tablets, and Apple Watch.
For more information, visit us at videotron.com/terminal-support
3
Powered by TCPDF (www.tcpdf.org)
ACTIVATION
If you received your Terminal via Canada Post, please follow these steps:
1.Connect your Terminal by referring to the Connect Your Terminal section.
2.Turn on the Terminal. Activation should start automatically and may take up to 30 minutes. If activation fails, dial 514-380-7834 or 1-866-380-2134.
Monday to Friday: 7:30 a.m. to 10 p.m. | Saturday and Sunday: 8 a.m. to 8 p.m.
3.Follow steps 3 to 5 below.
If you bought your HD Terminal or Multi-Room HD PVR from one of our authorized dealers (rather than in a Videotron store), please follow these steps:
1.Connect your Terminal by referring to the Connect Your Terminal section.
2.Once your Terminal is connected, wait 30 minutes before calling the telephone number below for activation.
Toll-free number: 1-877-226-6385
Monday to Friday: 8:00 a.m. to 9:30 p.m. | Saturday and Sunday: 8 a.m. to 8 p.m.
3.Complete the Quick-Start Wizard that automatically appears when your Terminal is turned on for the first time.
The Quick-Start Wizard allows you to:
i.Select your preferred language.
ii.Activate an Administrator PIN for managing certain functions on the Terminal and ordering on-demand content. Administrator PIN: _________________
iii.Activate and configure Parental Controls.
4.Create an Order PIN to access content that is permitted by Parental Controls. Order PIN: _________________
5.Follow the instructions on page 10 to program the remote to your TV.
IMPORTANT: If the error message “WIZ 502” appears on the screen, you should immediately contact Videotron Technical Support (p. 16), as this indicates that some applications will not work.
For more information, visit us at videotron.com/terminal-support
4
YOUR TERMINAL
SAMSUNG 6340 HD TERMINAL
SAMSUNG 8340 HD PVR
BACK OF THE TERMINAL
7 5 12
|
13 |
1 |
4 |
|
6 |
2 |
14 |
3 |
8 |
10 |
9 |
11 |
1 |
Coaxial audio/video input |
|
|
8 |
HDMI audio/video output |
|
||||||
2 |
Component video output |
|
|
9 |
USB port (currently unavailable) |
|||||||
3 |
RCA audio/video output |
|
|
10 |
eSATA port (only available on HD PVR) |
|||||||
4 |
Coaxial audio/video output |
|
11 |
Firewire port (currently unavailable) |
||||||||
5 |
Digital coaxial audio output |
|
12 |
Ethernet port (currently unavailable) |
||||||||
6 |
Optical audio output |
|
|
13 |
Power supply |
|
|
|
|
|||
7 |
S-Video output |
|
|
14 |
RCA audio output |
|
|
|
||||
NOTE: Pictures for reference purposes only
For more information, visit us at videotron.com/terminal-support
5
CISCO 4642 HD TERMINAL
CISCO 8642 HD PVR
BACK OF THE TERMINAL
5 6
|
1 |
3 |
2 |
4 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
1 |
Coaxial audio/video input |
|
|
|
8 |
|
Coaxial audio/video output |
|||||
2 |
Component video output |
|
|
|
9 |
|
HDMI audio/video output |
|
||||
3 |
RCA audio/video output |
|
|
|
10 |
|
USB port (currently unavailable) |
|||||
4 |
RCA audio output |
|
|
|
11 |
|
eSATA port (only avaible on the HD PVR) |
|||||
5 |
Digital coaxial audio output |
|
|
|
12 |
|
Firewire port (currently unavailable) |
|||||
6 |
Optical audio output |
|
|
|
13 |
|
Ethernet port (currently unavailable) |
|||||
7 |
S-Video output |
|
|
|
14 |
|
Power supply |
|
|
|
||
NOTE: Pictures for reference purposes only
For more information, visit us at videotron.com/terminal-support
6
SAMSUNG VD940CJ ILLICO 4K ULTRA HD
BACK OF THE TERMINAL
|
1 |
4 |
5 |
8 |
6 |
3 |
7 |
9 |
10 |
2 |
1 |
Coaxial AV cable |
|
|
|
7 |
USB 3.0 port |
|
|
||
2 |
Fan |
|
|
|
8 |
HDMI 2.0 output |
|
|||
3 |
Ethernet port (unusable) |
|
|
|
9 |
CableCard input |
|
|||
4 |
Analogue component, composite |
|
|
10 |
Power input |
|
|
|||
|
and audio output |
|
|
|
|
|
|
|
|
|
5 |
SPDIF optical digital audio output |
|
|
|
|
|
|
|
|
|
6eSATA output (unusable)
For more information, visit us at videotron.com/terminal-support
7
CONNECTION
CONNECTING YOUR HD TERMINAL OR MULTI -ROOM HD PVR TO AN HD TV
The instructions listed below apply to HD TVs only. If you have a standard TV, or if your TV uses an alternative connection, please contact your retailer or call Technical Support at 1-877-380-2611. If you already have an Ultra HD TV, please refer to point 1 below.
RECOMMENDED CONFIGURATION
HDMI – The HDMI cable transmits high-definition digital video and audio to your TV, with a resolution of up to 1080i.
1.Plug in your Terminal using the recommended cable, as shown below.
If your TV does not support an HDMI connection, use an alternative connection. If you have an Ultra HD terminal and a sound system that’s not 4K or HDMI 2 compatible, you’ll need to connect your HDMI cable from your TV to your Ultra HD PVR.
2.Turn on the Terminal by pressing 
on your remote control.
3.Turn on your TV and select the corresponding Audio/Video input (input 1/2/3 or component 1/2/3) to display content on screen.
4.Complete the Quick-Start Wizard that automatically appears when your Terminal is turned on for the first time.
5.Program your remote control to your TV by following the instructions on page 10. This will, among other things, enable you to control the volume on your TV with the remote control for the Terminal.
Cable |
|
||
|
Y |
Recommended connection |
|
DTV |
|
|
|
InputVideo Pb |
Video cable |
||
|
|
||
|
Pr |
|
|
|
|
Alternative connection |
|
|
Audio |
(Cables do not come with terminal) |
|
Audio |
(L) |
||
|
|||
Input |
Audio |
Audio cable |
|
TV |
(R) |
||
|
|
HDMI |
|
IMPORTANT:
1.If your screen is blank or starts flashing, please restart your Terminal by unplugging the power cord and plugging it back in.
2.If the problem persists, or if the “WIZ 502” error message pops up, please contact Technical Support at 1-877-380-2611.
3.Should the self-installation fail, a fee may apply if a technician is required to come to your home.
For more information, visit us at videotron.com/terminal-support
8
YOUR REMOTE CONTROL
Turn on your TV |
|
Select the TV-Video source |
|
Open the interactive |
|
Turn the Terminal on/off |
|
Program Guide |
|
Get information about the |
|
|
|
|
|
Select an option |
|
channel or IOD |
|
|
|
||
on screen |
|
Browse through |
|
|
|
|
|
Return to the previous |
|
on-screen menus |
|
|
|
||
screen or channel |
|
Close interactive screens |
|
On-screen |
|
or return to live TV |
|
|
|
||
buttons |
|
Access illico |
|
|
|
|
On Demand |
Volume adjustment |
|
|
Change channels |
|
|
||
|
|
|
|
Change the page |
|
|
(up/down) |
|
|
||
(up/down) |
|
Tune in to your favourite |
|
|
|
|
|
Mute |
|
channels |
|
Skip back – PVR, IOD |
|
List of recorded programs - PVR |
|
|
|
||
Rewind – PVR, IOD |
|
Skip foward - PVR, IOD |
|
|
|
||
Stop – PVR, IOD |
|
Fast forward – PVR, IOD |
|
|
|
||
|
|
|
Pause – PVR, IOD |
Play – PVR, IOD |
|
|
|
|
|
|
Record – PVR |
Search |
|
Enter a channel |
|
|
|||
|
|
|
|
|
|
|
or PIN number |
Activate/disable the |
|
Screen format |
|
|
|||
Picture-in-Picture function |
|
||
|
|
||
(PIP) - PVR |
|
Widgets |
|
|
|
|
Unavailable |
LEGEND:
PVR: HD PVR
IOD: illico On Demand
For more information, visit us at videotron.com/terminal-support
9
PROGRAMMING THE REMOTE CONTROL
To get the most out of your new Terminal, we recommend that you read the next few pages to ensure that you properly program your remote to your TV.
There are three ways to program your remote control:
1.Quick programming: for your TV only.
2.Programming using automatic search: for your TV or audio system.
3.Programming by code: for your TV or audio system.
QUICK PROGRAMMING
If your TV brand is not among the 10 brands listed below, please use the Automatic Search Programming Method described on the next page.
1.Turn on your TV.
2.Press the 
and 
buttons simultaneously until the red light under the 
button flashes twice, then release both buttons.
3.Press the 
button once. The red light will turn on.
4.Point the remote at the TV. Refer to the table below and enter the number that corresponds to the brand of your TV set (i.e. 2 for LG). The red indicator light will flash twice and the TV will turn off.
5.Press 
to confirm the code.
6.Turn your TV back on by pressing the 
button. If the programming didn’t work, repeat steps 2 to 5 or use the Automatic Search Programming method.
7.When your remote has been programmed, press 
and select Settings.
8.Then select Equipment Settings and specify that the remote’s volume adjustment keys control the TV’s volume (see Equipment settings on p.12).
NUMBERS |
HD TV BRAND |
|
|
1 |
INSIGNIA |
|
|
2 |
LG |
|
|
3 |
MITSUBISHI |
|
|
4 |
PANASONIC |
|
|
5 |
PHILIPS/MAGNAVOX |
|
|
NUMBERS |
HD TV BRAND |
|
|
6 |
SAMSUNG |
|
|
7 |
SHARP |
|
|
8 |
SONY |
|
|
9 |
TOSHIBA |
|
|
0 |
VIZIO |
|
|
For more information, visit us at videotron.com/terminal-support
10
AUTOMATIC SEARCH PROGRAMMING
If the Quick Programming procedure did not work, follow the instructions below. This remote control programming method allows you to control your TV and your audio system.
NOTE: When you program the remote control to an audio system, it will only allow you to adjust the volume on the audio system, not the volume on the TV.
1.Turn on your TV and/or your sound system. First program your TV and then your sound system.
2.Press the 
and 
buttons simultaneously until the red light under the 
button flashes twice, then release both buttons.
3.Press 9-9-1 on the remote control. The red light will flash twice.
4.Then press 1 to search for a TV code, or press 3 to search for a sound system code.
5.Point the remote control at the TV or the sound system. Repeatedly press and release the CH+ button until the device turns itself off.
6.When the device is off, press the 
button to confirm the programming. The red light will flash twice. If the programming didn’t work, repeat steps 2 to 5.
7.Repeat steps 2 to 5 to program your audio system.
8.When programming your remote control, press 
and select “Settings.”
RESETTING YOUR REMOTE CONTROL
If you would like to program your remote control to work with other devices, or if you are having problems getting it to work, you can reset it by following these steps:
1.Press the 
and 
buttons simultaneously until the red light under 
blinks twice, then release both buttons.
2.Press 9-7-7 on your remote control. The red light will blink four times to confirm that the remote control has been reset.
NOTE: If neither of the two suggested programming methods worked, refer to the programming method by code in the complete version of the guide available on the Web.
For more information, visit us at videotron.com/terminal-support
11
EQUIPMENT SETTINGS
This section will help you configure your video and audio preferences so that you can get the most out of your HD TV and new Terminal.
Accessing your Terminal preferences:
1.Press 
to go to the main menu.
2.Using 
select Settings then Equipment Settings, then press 
.
You can choose:
•When you would like your Terminal to switch to standby mode: Configure your Terminal so that it turns off automatically when you want it to (date and time). When you would like your Terminal to turn on: Configure your Terminal so that it turns on automatically when you want it to (date and time).
•The model of your remote control: Select the model of your remote control to get the most out of its features.
•The picture resolution: For optimal picture resolution, it’s important to set your TV to the right aspect ratio:
-SD = 480i or 480p
-HD = 1080i or 720p
-For Ultra HD, your TV’s auto resolution function will automatically select UHD/4K resolution for you.
•The volume control: Determine whether you would like your remote to control the volume on your TV or Terminal. If your remote control has been programmed to your TV, please ensure that the volume control button is set to work with your TV
or audio system.
•The display: Display the time on the Terminal when it is turned off.
HELP PORTAL
illico has a Help Portal that is accessible via the main menu. The Help Portal offers demos and a FAQ section concerning most of the available features.
How to access the Help Portal:
1.Press 
to display the main menu.
2.Using 
select Help and press 
.
3.Browse through the menu using the arrows 
, select the subject you want and press 
.
4.Under each heading you will find a FAQ section and demos concerning certain functions.
For more information, visit us at videotron.com/terminal-support
12
MAINTENANCE PLAN
VIDEOTRON’S STANDARD WARRANTY
Benefit from a free, three-year (3) standard warranty on your Terminal.1 In the event of breakage resulting from normal use of the original terminal, the standard warranty entitles you to a free replacement Terminal of equal or superior quality.2
This warranty automatically begins on the activation date of the new Terminal and offers the following advantages:
•Automatic replacement of a defective device with a new device within a three-year (3) period2
•No waiting: One of our technicians will replace the defective Terminal free of charge
GET TOTAL PEACE OF MIND WITH VIDEOTRON’S MAINTENANCE PLAN2
Videotron gives you the opportunity to improve and extend your Terminal’s standard warranty for an extra two (2) years. You can subscribe to the Maintenance Plan within 30 days of your service activation date.
As such, the Terminal you purchased, as well as the remote control, will be covered for a period of five (5) years after the service activation date. If your Terminal or remote control is defective, the warranty under the Maintenance Plan entitles you to exchange it for a new piece of equipment.3
GET PEACE OF MIND
|
One-Time |
Monthly Payments |
|
Payment |
(for 36 months) |
HD Terminal1 |
$49.995 |
$1.995 |
HD PVR1 |
$99.995 |
$3.995 |
illico 4K ultra HD1 |
$99.995 |
$3.995 |
1. Cisco 4642 or Samsung 6340 HD terminal, or Cisco 8642 or Samsung 8340 HD PVR , or Samsung VD940CJ. 2. This applies to customers who have purchased a new device. A defective terminal will be replaced with a refurbished terminal, or a new terminal where available, of equal or superior quality. 3. This warranty is non-transferable except in special cases. The Maintenance Plan is not offered with the purchase of a refurbishedterminal.4.Thereplacementterminalorremotecontrolwillbeofequalorsuperiorqualitytothatwhichwasdefective.5.Taxesextra.
For more information, visit us at videotron.com/terminal-support
13
Loading...