Vertiv Liebert iCOM CMS Installer/user Manual

Liebert®

iCOM CMS™

Installer/User Guide

Intelligent Communication & Monitoring
forLiebertSRC™Mini-SplitSystems

The information contained in this document is subject to change
without notice and may not be suitable for all applications. While
every precaution has been taken to ensure the accuracy and
completeness of this document, Vertiv assumes no responsibility
and disclaims all liability for damages resulting from use of this
information or for any errors or omissions. Refer to other local
practices or building codes as applicable for the correct methods,
tools, and materials to be used in performing procedures not
specifically described in this document.

The products covered by this instruction manual are manufactured
and/or sold by Vertiv. This document is the property of Vertiv and
contains confidential and proprietary information owned by Vertiv.
Any copying, use or disclosure of it without the written permission
of Vertiv is strictly prohibited.

Names of companies and products are trademarks or registered
trademarks of the respective companies. Any questions regarding
usage of trademark names should be directed to the original
manufacturer.

Technical Support Site

If you encounter any installation or operational issues with your product, check the pertinent
section of this manual to see if the issue can be resolved by following outlined procedures.
Visit https://www.Vertiv.com/en-us/support/ for additional assistance.

Vertiv™ | Liebert® iCOM CMS™ Intaller/User Guide

TABLE OF CONTENTS

1 Getting Started with iCOM CMS 5

1.1 Liebert iCOM CMS has 3 Main Features 5

1.2 What Features Would You Like to Use? 5

1.2.1 Access the web-based user interface 5

1.2.2 Access the BMS protocols 5

1.2.3 Access the mobile cloud/mobile app 5

1.3 iCOM CMS web-based user interface 6

1.3.1 Setpoint and Sensor status 8

1.3.2 Unit Status 8

1.4 Logging-on to iCOMCMS and Unlocking controls 9

1.4.1 Powering-on the cooling unit 9

1.4.2 Powering-off the cooling unit 9

1.4.3 Logging out 9

1.5 Setting general display properties 9

1.6 Setting the date and time 10

1.7 Searching 10

1.8 Using Context-sensitive Help 11

1.9 About iCOM CMS version 11

1.10 Accessing the User, Service and Advanced functions 11

2 User Operation 15

2.1 Viewing setpoints for the cooling unit 15

2.2 Viewing the event log for a cooling unit 15

2.3 Viewing cooling-unit alarms 16

2.3.1 Acknowledging alarms 17

3 Service and Advanced Operation 19

3.1 Editing setpoints for the cooling unit 19

3.1.1 Setting-up Auto Run Mode 20

3.2 Managing Alarm and Warning Notifications 21

3.2.1 Enabling alarm/warning notifications and editing settings 21

3.3 Maintenance scheduling and component run hours 22

3.3.1 Setting Maintenance Dates 22

3.4 External Monitoring and Building-management systems 22

3.4.1 Modbus RTU Set Up 23

3.4.2 Modbus TCP Set Up 23

3.4.3 SNMP Set Up 24

3.5 Connection Settings 25

3.6 Backing-up and Restoring settings 26

3.6.1 Backing-up iCOM CMS settings 26

3.6.2 Restoring iCOMCMS settings 26

3.6.3 Exporting iCOMCMS settings 26

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3.6.4 Importing iCOMCMS Settings 27

3.6.5 Resetting hardware to factory defaults 27

3.7 Updating iCOMCMS firmware 28

3.7.1 Firmware update using USB drive 29

3.7.2 Firmware update using drag-and-drop 29

3.8 Managing Access Permission and PINS 30

3.9 Generating a Diagnostics Report 30

3.10 Setting unit name, location and serial number 31

3.11 Setting the iCOMCMS Name 31

3.12 Setting the Managing Mode 32

3.13 Managing SSL Certificates 32

3.13.1 Generating a Certificate Signing Request 32

3.13.2 Generating a Self-signed Certificate 33

4 Installing and Connecting iCOMCMS 35

4.1 Mounting iCOMCMS on Thermal-management Unit 35

4.2 Connecting the SRC andCMS ControlBoardswiththeModbusGateway 36

4.3 Setting up Communication withtheWeb-basedUserInterface 39

4.4 Set the Managing Mode to SRC 40

4.5 Enable the Connected SRC Units 40

4.6 Registering with the Administration Portal toAllowMobile-appUsers Access 41

4.7 Setting Up Network Communication 41

4.8 Setting Up BMS serial communication 42

Appendices 43

Appendix A: Technical Support and Contacts 43

Vertiv | Liebert® iCOM CMS™ Intaller/User Guide | 4

1 GETTING STARTED WITH ICOM CMS

The web-based user interface for iCOMCMS offers the highest capability for unit control, communication,
and monitoring of Liebert® Thermal Management units. It is available factory-installed on new units and
assemblies or may be retrofitted in existing units. For details on first-time set-up and retro-fit installation,
see Installing and Connecting iCOMCMS on page 35.

1.1 Liebert iCOM CMS has 3 Main Features

• A web-based user interface providing remote connectivity to a unit-level display with full
read/write capabilities.

• BMS connectivity via Modbus RTU, Modbus TCP/IP and SNMP.

• Mobile cloud/Mobile app access to view status and notification information on a mobile device.

NOTE: You can control the unit using the web-based UI, including unit on/off, setpoints, and alarm set­up. The mobile app, however, does not allow unit control. It is a read-only interface for notifications.

1.2 What Features Would You Like to Use?

You can use one or all of these features, and the following sections provide an outline of the steps to set­up and get started using each one.

1.2.1 Access the web-based user interface

Place iCOMCMS on your corporate network by configuring the network settings using the Connection
Settings menu. See Connection Settings on page 25.

Once set-up, everyone using a computer with corporate-network access and provided with the assigned
IP address can open the web UI in a web browser.

1.2.2 Access the BMS protocols

To configure communication with your building-management system, use the BMS Setup menu. See

External Monitoring and Building-management systems on page 22.

1.2.3 Access the mobile cloud/mobile app

Place iCOMCMS on your corporate network by configuring the network settings using the
ConnectionSettings menu. See Connection Settings on page 25.

Then, register the iCOMCMS cooling unit using the Cloud Setup menu. See Registering with the

Administration Portal toAllowMobile-appUsers Access on page 41.

• Once the unit is registered, the e-mail address you used to register the device will receive a
password-change e-mail with the credentials to log-in to the iCOMCMS Administration Portal
(www.icomcms.com) and the mobile app.

1 Getting Startedwith iCOM CMS

5

• Visit the Administration Portal at icomcms.com, and log-in to manage the registered devices
and mobile-app users as follows:

• Create a division.

• Create a building and assign the building to a division.

• Assign the registered iCOMCMS unit to a building.

• Create users, define the user’s role (Administrator, Mobile-app only), set-up e-mail or
SMS-text notifications, and assign buildings to the user, which determines what units
they can view in the mobile app.

• The mobile-app users will get an e-mail with log-in credentials, and can download the
iCOMCMS mobile application and log in to receive notifications.

1.3 iCOM CMS web-based user interface

The web-based user interface speeds set up and installation and simplifies control of Liebert® cooling
units.

• User, service and advanced menus are password-protected to prevent unauthorized changes
to cooling-unit operation. See Logging-on to iCOMCMS and Unlocking controls on page 9.

• iCOMCMS ships with default settings for efficient and effective operation of most cooling-units
and is easily configured to meet any need.

• iCOMCMS requires a Google Chrome web browser version 50.0.xx or higher.

Figure 1.1 on the facing page, shows the controls and options available on the main display.

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Vertiv™ | Liebert® iCOM CMS™ Intaller/User Guide

Figure 1.1 iCOM CMS web-based user interface

ITEM DESCRIPTION

1 Menu icon. When unlocked, displays set-up, control options andmenu depending on the password level used.

2

Status view. When you log on, the iCOMCMS-controlled units and their status are listed on the main display. Clickingthe
status icon toggles between the status and alarm summary.

Settings view. When selected, the settings options are listed on the main display. Options are:

• Display Preferences, see Setting general displayproperties on page 9.

• Date/Time Setup, see Setting the date and time on page 10.

3

• iCOM-CMSsettings are listed when you are logged-in at the “advanced” level, see:

• Setting the iCOMCMS Name on page 31.

• Setting the Managing Mode on page 32.

• Managing SSL Certificates on page 32

Service view. When selected, the last and next preventive maintenance (PM) are listed next to the c onnected units.

4

SeeMaintenance schedulingandcomponent run hours on page 22.

You must be logged-on at the “Service” or “Advanced” level to access the service icon.
See Logging-on to iCOMCMS and Unlocking controls on page 9.

Advanced view. When selected, advanced-level options are available on the menu.

5

You must be logged-on at the “Advanced” level to access the advanced icon.
See Logging-on to iCOMCMS and Unlocking controls on page 9.

6 Search. Opens the “search” term-entry box. See Searching on page 10.

7

Lock/Unlock. Indicates that the options/menus at the level at which you are logged-on (user, service or advanced) are
accessible. See Logging-on to iCOMCMSandUnlocking controls on page 9.

1 Getting Startedwith iCOM CMS

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ITEM DESCRIPTION

8

9

10

11 Unit list. A list of monitored units. Clicking a unit displays the setpoint andstatus summary for that unit.

Setpoint and Status summary. Summary display of setpoints and environmentalconditions of the unit. See Setpoint and

Sensor status on page 8.

Secondary-content panel. When accessing settings/configuration via the menus, the settings display in the right,
“secondary” panel.

Primary-content panel. When accessing settings/configuration viathe menus, a list of options/categories displayin the
left, “primary” panel.

1.3.1 Setpoint and Sensor status

The dial in the status panel displays setpoints and environmental conditions for the unit at a glance.

Figure 1.2 Status dial

ITEM DESCRIPTION

1 Temperature-sensor reading. Current temperature reading at the unit.

2 Temperature setpoint. Current temperature setpoint.

3 Operatingmode. Current operating mode of the unit.

4 Fan mode. Current operating mode of the fan.

1.3.2 Unit Status

The unit status list in the main status panel displays unit-specific settings and parameters at a glance.

The list shows current temperature-sensor reading and the high/low temperature readings for each
monitored unit. Selecting a unit in the list displays more information about that unit in the status dial, see
Figure 1.2 above.

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Vertiv™ | Liebert® iCOM CMS™ Intaller/User Guide

1.4 Logging-on to iCOMCMS and Unlocking controls

The factory-default password for user, service and advanced login are provided. We recommend you
change passwords as necessary to prevent unauthorized changes. See Managing Access Permission and

PINS on page 30.

• Default User password = 1490

• Default Service password = 5010

• Default Advanced password = 2210

To log-on and unlock iCOMCMS:

1. Open the iCOMCMS web interface in your browser.
The log-in screen opens.

2. Type the password, and click Sign In.
Depending on the user level selected, the user/service/advanced options are accessible. See

Accessing the User, Service and Advanced functions on page 11.

1.4.1 Powering-on the cooling unit

1. In the unit list on the status panel, click .
The POWER UNIT CONTROL dialog opens.

2. Click On.
The cooling unit starts.

1.4.2 Powering-off the cooling unit

1. In the unit list on the status panel, click .
The POWER UNIT CONTROL dialog opens.

2. Click Off.
The cooling unit powers-off.

1.4.3 Logging out

To log-out, click the lock icon.
The log-in screen displays.

1.5 Setting general display properties

1. On the menu bar, click SETTINGS, then Display Preferences in the settings list.
The DISPLAY PREFERENCES panel displays.

2. Select the settings and click Save.

• Click Cancel to discard the changes.

1 Getting Startedwith iCOM CMS

9

Display-preferences fields

Theme

Selects the color theme for the display.

Measurement System

Selects the units of measurement.

Inactivity Timer

Time to elapse before display logs-off.

Date Format

Display format for the date.

Time Format

Display format for the time.

1.6 Setting the date and time

The correct date and time is critical for warnings, alarms, and scheduling.

1. On the menu bar, click SETTINGS, then Date/Time Setup in the settings list.
The DATE/TIME SETUP panel displays.

2. Select the settings.

3. Click Save.

• Click Cancel to discard the changes.

Date/Time set-up options

Time Zone

Selects the time zone.

NTP Server #X

When NTP is enabled, the address of the server(s) to which the unit refers for the time protocol,
where X=designates a reference number for the server.

1.7 Searching

Use the display search to find the location of settings options.

1. On the menu bar, click SEARCH.
The term-entry box opens.

• Click Search again to close the term-entry box.

2. Type the term and press Enter.
A list of locations that contain the searched term opens.

3. Click an item to open the panel for the selected location.

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Vertiv™ | Liebert® iCOM CMS™ Intaller/User Guide

1.8 Using Context-sensitive Help

Clicking the Help icon, , on the right-hand side of the display opens the Help drawer with information
about the panel or dialog currently on the display. You can use search in the Help to find further
information.

To close the Help drawer, click the close arrow, again.

1.9 About iCOM CMS version

The version, build, and other firmware information may be helpful when servicing or troubleshooting.

1. Click ,
The menu opens.

2. Click About.
The ABOUT panel opens.

1.10 Accessing the User, Service and Advanced functions

The iCOMCMS operating functions that monitor and control a cooling unit are accessed via the icons in
the header and the menus.

NOTE: You must be logged-in with the appropriate level and password to access the menu options for
user-, service- and advanced-specific functions. See Logging-on to iCOMCMS and Unlocking controls
on page 9.

To access menu functions:

Click the menu icon, .
Depending on the function level at which you are logged-in, the menu opens. The following lists describe
the available options on each menu.

User-level menu options

Setpoints

Opens the SETPOINTS panel. See Viewing setpoints for the cooling unit on page 15.

Event Log

Opens the EVENT LOG panel. See Viewing the event log for a cooling unit on page 15.

About

Opens the ABOUT panel. See About iCOM CMS version on page 11.

Support & Services

Opens the SUPPORT & SERVICES panel.

1 Getting Startedwith iCOM CMS

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Service-level Menu Options

Setpoints

Opens the SETPOINTS panel. See Editing setpoints for the cooling unit on page 19.

Set Alarms

Opens the SET ALARMS panel. See Managing Alarm and Warning Notifications on page 21.

Event Log

Opens the EVENT LOG panel. See Viewing the event log for a cooling unit on page 15.

BMS Setup

Opens the BMS SETUP options:

• Modbus—See Modbus RTU Set Up on page 23.

• SNMP—See SNMP Set Up on page 24.

Cloud Setup

Opens the CLOUD SETTINGS panel. See Registering with the Administration Portal

toAllowMobile-appUsers Access on page 41.

Connection Settings

Opens the DISPLAY CONNECTIONS panel. See Connection Settings on page 25.

Settings Management

Opens the SETTINGS MANAGEMENT options:

• Backup & Restore—See Backing-up and Restoring settings on page 26.

• Import & Export—See Importing iCOMCMS Settings on page 27, and Exporting iCOMCMS

settings on page 26.

• Factory Reset—See Resetting hardware to factory defaults on page 27.

Load Firmware

Opens the FIRMWARE UPGRADE PARAMETERS panel. See Updating iCOMCMS firmware on page

28.

About

Opens the ABOUT panel. See About iCOM CMS version on page 11.

Support & Services

Opens the SUPPORT & SERVICES panel.

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Vertiv™ | Liebert® iCOM CMS™ Intaller/User Guide

Advanced-level Menu Options

Setpoints

Opens the SETPOINTS panel. See Editing setpoints for the cooling unit on page 19.

Set Alarms

Opens the SET ALARMS panel. See Managing Alarm and Warning Notifications on page 21.

Event Log

Opens the EVENT LOG panel. See Viewing the event log for a cooling unit on page 15.

BMS Setup

Opens the BMS SETUP options:

• Modbus—See Modbus RTU Set Up on page 23.

• SNMP—See SNMP Set Up on page 24.

Cloud Setup

Opens the CLOUD SETTINGS panel. See Registering with the Administration Portal

toAllowMobile-appUsers Access on page 41.

Connection Settings

Opens the DISPLAY CONNECTIONS panel. See Connection Settings on page 25.

Settings Management

Opens the SETTINGS MANAGEMENT options:

• Backup & Restore—See Backing-up and Restoring settings on page 26.

• Import & Export—See Importing iCOMCMS Settings on page 27, and Exporting iCOMCMS

settings on page 26.

• Factory Reset—See Resetting hardware to factory defaults on page 27.

Load Firmware

Opens the FIRMWARE UPGRADE PARAMETERS panel. See Updating iCOMCMS firmware on page

28.

Manage Passwords

Opens the MANAGE PASSWORDS panel. See Managing Access Permission and PINS on page 30.

About

Opens the ABOUT panel. See About iCOM CMS version on page 11.

Support & Services

Opens the SUPPORT & SERVICES panel. Includes the option to create a diagnostics report to help
with technical-support calls. See Generating a Diagnostics Report on page 30.

1 Getting Startedwith iCOM CMS

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Vertiv™ | Liebert® iCOM CMS™ Intaller/User Guide