Verizon T46G, T46GW User Manual

One Talk T46G and T46GW IP desk phone user guide

www.onetalk.com

T46G and T46GW IP desk phone user guide

Contents

Welcome ...................................................................................................................................................................................................................................4

Initial setup ............................................................................................................................................................................................................................ 4

Connect to broadband and power. ..................................................................................................................................................................... 4

Wi-Fi connectivity (optional) .................................................................................................................................................................................... 4

Startup and initialization .............................................................................................................................................................................................. 4

View E911 address. ......................................................................................................................................................................................................... 4

Getting to know your desk phone ................................................................................................................................................................ 5

Hardware components ................................................................................................................................................................................................ 5

Navigating the display ................................................................................................................................................................................................... 6

LED light status ...................................................................................................................................................................................................................7

Indicators and notiﬁcations on LCD display .................................................................................................................................................7

Customize your desk phone. .............................................................................................................................................................................8

Basic settings ...................................................................................................................................................................................................................... 8

Language preferences ................................................................................................................................................................................................. 8

Time, date and time zone settings ...................................................................................................................................................................... 8

Display settings ..................................................................................................................................................................................................................9

Backlight .................................................................................................................................................................................................................................. 9

Sound settings ..................................................................................................................................................................................................................10

Bluetooth headset setup ............................................................................................................................................................................................ 11

Line keys ............................................................................................................................................................................................................................... 12

Voice Mail setup .............................................................................................................................................................................................................. 13

Basic call features ...................................................................................................................................................................................................... 13

Make and receive calls............................................................................................................................................................................................... 13

Manage multiple lines. ................................................................................................................................................................................................ 13

Ignore a call. ....................................................................................................................................................................................................................... 13

End a call. ............................................................................................................................................................................................................................. 13

Hold a call. ............................................................................................................................................................................................................................ 13

Mute/unmute. .................................................................................................................................................................................................................... 13

Redial. ...................................................................................................................................................................................................................................... 13

Advanced call features ...........................................................................................................................................................................................14

One Talk feature access codes .......................................................................................................................................................................... 14

Block a call. ......................................................................................................................................................................................................................... 14

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Contents

Bridge Line .......................................................................................................................................................................................................................... 15

Call Barge ............................................................................................................................................................................................................................. 15

Call Forwarding ................................................................................................................................................................................................................ 16

Call Move .............................................................................................................................................................................................................................. 16

Caller Line ID Block ...................................................................................................................................................................................................... 16

Conference Calling ........................................................................................................................................................................................................17

Do Not Disturb ...................................................................................................................................................................................................................17

Remote Group Pickup ..................................................................................................................................................................................................17

Call History ........................................................................................................................................................................................................................... 18

Contact management .............................................................................................................................................................................................. 18

Local Directory ................................................................................................................................................................................................................. 18

Groups .................................................................................................................................................................................................................................... 21

System status, troubleshooting and

other settings ................................................................................................................................................................................................................... 22

Check phone status. ................................................................................................................................................................................................... 22

Reboot phone or reset it to factory settings. ........................................................................................................................................... 23

Speciﬁcations ...................................................................................................................................................................................................................24

Features ..................................................................................................................................................................................................................................24

Accessibility features ..................................................................................................................................................................................................25

Compatible accessories ...................................................................................................................................................................................... 26

Important customer information ................................................................................................................................................................27

WEEE warning .................................................................................................................................................................................................................. 27

Customer feedback ......................................................................................................................................................................................................27

GNU GPL information .................................................................................................................................................................................................27

Copyright ..............................................................................................................................................................................................................................27

Warranty ................................................................................................................................................................................................................................27

Important 911 emergency response information ....................................................................................................................................27

Declaration of conformity ....................................................................................................................................................................................... 28

Important safety precautions ...............................................................................................................................................................................28

Danger–electric shock and ﬁre .......................................................................................................................................................................... 28

T46 desk phone navigation guide ............................................................................................................................................................. 29

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Welcome

The Verizon T46G and T46GW IP desk phones are stationary Voice-over-IP (VoIP) business phones that support One Talk programmable line buttons. They come with a 4.3-inch color display and 10 multipurpose line key buttons. The T46G supports optional Wi-Fi for wireless connection and Bluetooth® for hands-free calling. The T46GW ships with the Wi-Fi adapter included.

Most importantly, both models support the Verizon One Talk service. So, wherever you are—at your desk or on the move—you never have to miss a call.

from Verizon features with up to 22

Initial setup

If your T46G desk phone is not already connected and set up for using the Verizon One Talk service, please verify the following with your system administrator before proceeding:

Connect to broadband and power.

Power

You have two options for broadband and power connections. Your system administrator will advise you on which one to use.

Network

Connect the included standard Ethernet cable (or other standard Ethernet cable) between the internet port on the phone and the port on the wall or on your Power over Ethernet (PoE)-capable switch/hub device.

Startup and initialization

When your One Talk phone is connected to the network and powered on, it will automatically start the initialization process. The phone will attempt to contact a Dynamic Host Conﬁguration Protocol (DHCP) server in your network to obtain valid IPv4 network settings by default. After connecting, the power light will start as a steady red light, then blink and turn o when initialization is complete.

After startup, and conﬁrming the 911 address, the phone will be ready for use.

1. You have a One Talk number.

2. Your user information has been updated in the One Talk Admin portal with your 911 address and email address.

3. Your phone number has been included in any business group features.

4. Preferred options for broadband and power connections.

Wi-Fi connectivity (optional)

As an alternative to wired Ethernet connection, the T46G desk phone can also connect to the network wirelessly with the optional WF40 Wi-Fi USB dongle. The T46GW ships with a Wi-Fi adapter already installed.

For setup instructions, please refer to Wi-Fi

connectivity in the “Basic settings” section of this

user guide.

View E911 address.

Emergency 911 (E911) is a location technology that enables emergency responders to know the geographical location of a caller dialing 911.

To view your 911 address, press the 911 Address line key to the right of the LCD screen.

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4On e Ta lk—T46G and T46GW des k phone user gui de

Getting to know your desk phone

Hardware components

Item Description

1 LCD screen Main display

Power indicator

LED

3 Line keys

Headset key

Mute key

Message key Access Voice Mail system and messages.

Hold key Place and resume calls on hold.

Redial key Redial last or previously dialed numbers.

Transfer key Transfer a call to another party.

Speakerphone

key

7 Volume key Adjust call and ringer volume.

Keypad

Indicates phone power and status:

• Fast flash—incoming call

• Slow flash—new Voice Mail message

Configurable keys enable you to:

• Select a phone line to place a call.

• Speed dial a favorite contact.

• Answer incoming calls.

• Monitor a shared line.

Enable/disable headset mode and indicates status.

Mute/unmute microphone and indicates status.

Enable/disable speakerphone and indicates status.

Alphanumeric interface for dialing numbers or entering information

Allows you to scroll through the displayed information

Control pad

10 Feature keys

11 Speaker Provides hands-free speakerphone audio output

12 Hookswitch tab

13 Hookswitch

Confirms actions or answers incoming calls

Cancels actions or rejects incoming calls

Context-sensitive keys to navigate and take action depending upon the screen you are on

Secures the handset in the cradle when phone is mounted vertically

Connects/disconnects phone line when handset is removed/replaced in the handset cradle

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5On e Ta lk—T46G and T46GW des k phone user gui de

Navigating the display

The Idle screen is the primary screen for accessing all other menus and features on the T46G LCD display. The phone will automatically return to this screen after 60 seconds of inactivity.

Main window Status bar

Line key labels

Feature settings

• Call Forward

• Anonymous Call Rejection

• Forward to Voice Mail

• Start Log Capture

Call History

• All calls

• Missed calls

• Placed calls

• Received calls

• Forwarded calls

Local Directory

• All contacts

• Groups

• Blacklist

Do Not Disturb

Line key labels

911 address

Toggle between pages

Main menu

• Basic settings

• Advanced settings

• Status

• Directory

• History

• Message

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6On e Ta lk—T46G and T46GW des k phone user gui de

LED light status

Power indicator LED

LED status

What it means

indicator

Solid red The phone is initializing.

Fast flashing red

Slow flashing red

Off

The phone is ringing or downloading configuration files.

You have received a new Voice Mail message.

The phone is not in use or powered off.

Line key LED (conﬁgured as a phone line)

Indicators and notiﬁcations on LCD display

Icon What it means

Call Forward enabled; receiving incoming call on that line

Do Not Disturb (DND) is enabled.

Missed call

Wi-Fi enabled

New Voice Mail message

LED status

What it means

indicator

Solid green The line is busy.

Fast flashing green Receiving incoming call on that line

Slow flashing green

Slow flashing red

Solid red Line in use on another device

Off The line is inactive.

Line placed on hold from this device

Line placed on hold from another device

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Customize your desk phone.

Basic settings

Setup and preference options for the following can be found in the Basic settings screen:

• Language preferences

• Time and date

• Display settings

• Ringtone and key tone sound settings

• Bluetooth headset setup

• Wi-Fi connectivity

To access Basic settings:

1. Press the Menu soft key while the phone is idle.

Language preferences

The default language of the phone’s user interface is English.

To change language of phone user interface:

1. Press the Menu soft key while the phone is idle.

2. Use the

settings and press

3. From Basic settings, scroll

press

4. Scroll

to select.

arrow keys to navigate to Basic

to select.

to Language and

to select.

to your preferred language and press

Time, date and time zone settings

Time and date are displayed in the middle of the status bar. You can conﬁgure your time zone to synchronize with the address that your system administrator used when setting up One Talk for your location. You can also set your preferred format for displaying time and date in the Time & Date settings screen.

Conﬁgure time zone to synchronize with 911 address:

1. Press the Menu soft key while the phone is idle.

2. Use the

settings and press

3. From Basic settings, scroll

press

arrow keys to navigate to Basic

to select.

to Time & Date and

to select.

2. Use the

settings and press

arrow keys to navigate to Basic

to select.

4. Press

5. Scroll

to select General.

to SNTP settings and select .

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8On e Ta lk—T46G and T46GW des k phone user gui de

Set time and date format preferences:

1. Press the Menu soft key while the phone is idle.

2. Use the

settings and press

3. From Basic settings, scroll

press

4. Scroll time formats and press the Save soft key to accept the changes.

arrow keys to navigate to Basic

to select.

to Time & Date and

to select.

to select your preferred date and

Display settings

There are four options for personalizing the LCD display of your T46G desk phone. Select Menu > Basic > Display to navigate to the Display settings screen.

• Backlight. Set the brightness of your LCD display.

• Contrast. Personalize the sharpness of your LCD screen.

• Wallpaper. Change the background color of your LCD screen.

• Screen saver mode. Conﬁgure your screen to automatically dim or display time and date after the phone has been inactive for a predetermined amount of time. You can stop the screen saver and return to the idle screen at any time pressing any key on the phone.

Backlight

There are two options for setting backlight preferences:

Backlight Active Level – sets the brightness of the LCD screen when the phone is active. Brightness levels go from 1 to 10, with 10 being the brightest setting.

Backlight Inactive Level – enables low-light mode when the phone is inactive for a designated period. You can conﬁgure the amount of time the phone must be inactive before switching to low-light mode. You can also turn o the backlight completely when inactive.

Conﬁgure backlight settings:

1. From Display settings, scroll

press

to select.

to Backlight and

2. Scroll preferred screen brightness.

3. Scroll

desired value.

4. Scroll the Switch soft key to select the desired value.

5. Press the Save soft key to accept the changes.

Backlight Active Level to your

to Backlight Inactive Level, then use

or the Switch soft key to select the

to Backlight Time, then use or

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Contrast settings:

1. From Display settings, scroll

press

2. Scroll

to select.

or use the Switch soft key to

to Contrast and

increase or decrease the desired contrast.

3. Press the Save soft key to accept the changes.

Wallpaper settings:

Screen saver mode

Conﬁgure your screen saver:

1. From Display settings, scroll

Mode and press

2. Scroll

to select.

or use the Switch soft key to view

to Screen Saver

options and press the Save soft key to select.

Sound settings

Sound settings is where you can conﬁgure ringtones and key tones (keypad tones). Selecting a dierent ringtone than those of your neighbors can help distinguish your phone from other incoming calls. Key tones provide audible cues when pressing conference buttons.

Select Menu > Basic > Sound to navigate to the Sound settings screen.

1. From Display settings, scroll

press

2. Scroll wallpaper options and press the Save soft key

to select.

or use the Switch soft key to view

to Wallpaper and

to select.

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10On e Tal k—T4 6G and T46GW desk phon e user guide

Ringtones:

1. From Sound settings, scroll

press

to select.

to Ringtones and

2. Highlight the line you wish to change the ringtone for or select Common to change the ringtone for all

lines. Press Enter or

3. Use

to preview ringtone options and press

to make your selection.

the Save soft key to select.

Key tones:

1. From Sound settings, scroll

press

2. Use

to select.

or the Switch soft key to enable or

to Ke y To n e and

disable Key Tones and press the Save soft key to accept the changes.

Call volume

To adjust call volume, press Key while on an active call.

Volume

Ringer volume

To adjust the ringer volume, press Volume Key when the phone is inactive.

Bluetooth headset setup

Your T46G desk phone supports wireless headsets with the optional BT40 Bluetooth USB Stick. Before you enable Bluetooth, make sure the BT40 is properly connected to the USB port on the back of the phone.

Pair your Bluetooth headset:

1. From Basic settings, scroll

press

2. Use

to select.

or the Switch soft key to enable or disable Bluetooth and press the Save soft key to accept the changes.

The T46G desk phone will list paired devices. If you have not previously paired your headset, press the Scan soft key and follow the pairing instructions that came with your Bluetooth device.

The LCD screen will display when enabled.

to Bluetooth and

Bluetooth icon

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11On e Ta lk—T46G and T46GW desk ph one user guide

Wi-Fi connectivity

Before setting up a wireless broadband connection, please make sure the One Talk desk phone is connected to its power adapter and that no Ethernet cable—either for wired Ethernet or PoE—is connected. Insert the WF40 Wi-Fi USB dongle into the USB port in the back of the phone. You should see the Wi-Fi signal indicator appear in the notiﬁcation bar.

1. From Basic settings, scroll

to select.

2. Use disable Wi-Fi and press the Save soft key to accept the changes.

The T46G desk phone will automatically scan for nearby Wi-Fi networks. Select the network you wish to connect to and enter your Wi-Fi password if required.

or the Switch soft key to enable or

to Wi-Fi and press

Line keys

Your T46G comes with 22 conﬁgurable line keys. You can use them to create one-button speed dials for frequently dialed numbers. To view all lines, press the

2 3

Pages key on the idle screen to toggle to

additional line key pages.

Conﬁgure line keys for speed dial:

1. Press and hold an unused line key (for about ﬁve

2. Use

3. Scroll

4. Press the Save soft key to accept your changes.

seconds).

or the Switch soft key to scroll through the type of line keys available until you locate Speed Dial.

to complete each of the

following ﬁelds:

• Account ID: Select the phone line/number that will dial out.

• Label: Enter the name you would like displayed on the line key label.

• Value: Enter the phone number you would like this line key to dial.

You can now use this line key to speed dial this contact.

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12On e Tal k—T4 6G and T46GW desk phon e user guide

Access additional line keys:

To access additional line keys, press the Pages key (last line key on the right of the screen) to toggle between pages.

2 3

Voice Mail setup

To set up your Voice Mail:

1. Press voice prompts.

2. Select your preferred language.

3. Create your four-digit passcode.

4. Record your name at the voice prompt.

5. Select a greeting, either personalized or standard.

See Voice Mail for more information.

Message button and follow the

Basic call features

Make and receive calls.

Calls can be made using the handset, speakerphone, or through a connected headset.

Using the handset:

To place a call, pick up the handset, enter the phone number via the keypad and press the Send soft key. To answer a call, simply pick up the handset.

Using the speakerphone:

With the handset on hook, press incoming call, or enter a phone number and press Send to make a hands-free speakerphone call.

to answer an

Using a headset:

With the headset connected, press incoming call, or enter a phone number and press Send to make a hands-free call.

Note: During a call, you can alternate between these methods by pressing the Headset or Speakerphone keys, or by picking up the handset. Headset mode requires a connected headset.

From your Call History:

1. Press the History soft key when the phone is idle.

2. Scroll entry. You can also ﬁlter your view by navigating

or Forwarded Calls.

3. Press the OK soft key to dial the number.

From the Local Directory:

1. Press the Directory soft key when the phone is idle.

2. Scroll entry. You can also ﬁlter your view by navigating

or Forwarded Calls.

3. Press the OK soft key to dial the number.

All Calls to highlight the desired

Missed Calls, Placed Calls, Received Calls

All Calls to highlight the desired

Missed Calls, Placed Calls, Received Calls

to answer an

Manage multiple lines.

The telephone number assigned to your desk phone gives you three dierent lines to place and receive calls. Each line is represented by a line key with your One Talk number. You can use these lines to simultaneously hold three separate conversations or conference in up to six participants.

Ignore a call.

Press Ignore during an incoming call when you wish to trigger the Call Forwarding options you conﬁgured for Call Forward Busy or Call Forward No Answer.

End a call.

To end a call, press End Call.

Hold a call.

To place a call on hold, press or the Hold soft key during an active call.

To resume the call, do one of the following:

One call on hold:

Press

Multiple calls on hold: Press the desired line key.

or the Resume soft key.

Mute/unmute.

Press to mute or un-mute the microphone during a call.

Redial.

Press twice while the phone is idle to dial out to the last number dialed.

To view a longer list of placed calls, press

to scroll to the desired number. Press

again or the OK soft key to place your call.

and use

Receiving incoming calls while the line is in use:

Press the line key with the ﬂashing red indicator to answer the call. You can also press Hold to place the current call on hold. Then you can:

• Press Answer to pick up the incoming caller.

• Press Ignore to trigger your Call Forward Busy and Call Forward No Answer conﬁguration.

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13On e Tal k—T4 6G and T46GW desk phon e user guide

Advanced call features

Enable Anonymous Call Rejection:

Blacklist a contact from your directory:

One Talk feature access codes

Feature Feature access code

Anonymous Call Rejection

Caller Line ID Block **67 then dial

Direct Transfer to Voice Mail

Remote Group Pickup

**77 to enable **87 to disable

Transfer > **55 > dial extension > Direct

**98

For the complete list of quick access codes, check out our One Talk feature access codes FAQ.

Block a call.

There are two ways to block incoming calls from ringing your phone:

1. Anonymous Call Rejection blocks incoming calls that restrict the display of their outgoing caller ID information.

2. Blacklist allows you to specify contact names and Call History numbers from which you do not wish to receive calls.

1. Press the Features line key while the phone is idle.

2. Scroll

to Anonymous Call Rejection and press

to select.

3. Use to make your selection.

to highlight ON or OFF and press

Note: You can also turn Anonymous Call Rejection on by dialing **77. To turn the feature o, dial **87.

1. Press the Directory soft key while the phone is idle.

2. Locate the contact you wish to blacklist by selecting All Contacts or the Group to which the contact belongs.

3. Use the Options sof t key.

to navigate to the contact and press

4. Select Add to Blacklist.

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14On e Ta lk—T46G and T46GW desk ph one user guide

Blacklist a contact from your Call History:

1. Press the History soft key while the phone is idle.

2. Use blacklist and press the Options soft key.

3. Select Add to Blacklist.

to navigate to the number you wish to

Remove a contact from a blacklist:

1. Press the Menu soft key while the phone is idle.

2. Press the Directory soft key, then press Blacklist.

3. Scroll unblock and press Options.

4. Select Add to Contacts and press OK to accept the change.

to highlight the contact you wish to

Bridge Line

The One Talk Bridge Line feature lets you use your own desk phone to receive and place calls on behalf of other phone numbers. Incoming calls to those telephone numbers will ring on your desk phone. You can also use those other numbers to place calls directly from your own desk phone.

Conﬁgure another phone number to your desk phone:

Your organization’s One Talk service administrator can conﬁgure bridged devices by logging into the My Business Verizon One Talk Admin Portal.

Monitoring and answering calls for a bridged number:

1. When a call is made to a shared line, it will appear on your screen.

2. Press the appropriate line key to answer the call. The monitored phone’s status display will now show that the line is busy.

Once a call is answered on a bridged line, you will have access to the same features that are available on your own desk phone line.

Call Barge

Any bridged line or other device that shares a number with you can use the Call Barge feature to join a call in progress. Call Barge is especially useful for admins when it is urgent that a manager be reached immediately.

Before you can use Call Barge, your service administrator must conﬁgure the barge function in the One Talk Admin Portal.

Barge in on a call to your One Talk number or bridged line:

1. Press and hold the line key* in use for approximately ﬁve seconds.

2. Press the Barge soft key to barge in on the active call.

*The line key indicator will light steady green when the line is busy (on an active call).

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15On e Tal k—T4 6G and T46GW desk phon e user guide

Barge-In warning tone:

One Talk can be conﬁgured to notify you when another user barges in on a call. For more information, refer to the User Portal Guide or contact your systems administrator.

Call Forwarding

This feature allows incoming calls to automatically ring another phone number or to be sent directly to Voice Mail, depending on your preferences. The following options are available:

Call Forward Always

Forwards all calls made to your One Talk phone number to an alternative phone number. Calls can be forwarded to any domestic U.S. and 800 number.

Call Forward Busy

Forward to Voice Mail:

1. Press the Features line key while the phone is idle.

2. Select Forward to Voicemail and press to select.

Call Move

When you share your One Talk number with other devices, you can move an active call between any of these devices without disconnecting. You may share your One Talk number with up to ﬁve dierent devices, including mobile phones and tablets.

Move a call:

To move a call from your desk phone to mobile device, simply place the call on hold by pressing the Hold soft key. You may then continue the conversation by retrieving the call from your mobile device.

Retrieve a call from your desk phone:

If you placed a call on hold from another One Talk device, the line key on your desk phone will ﬂash red. Press the line key to pick up the call and continue your conversation.

Forwards calls to an alternative number when your One Talk number is busy. Calls can be forwarded to any domestic U.S. and 800 number.

Call Forward No Answer

Forwards calls to an alternative phone number when there is no answer at your One Talk number.

Call Forward to Voice Mail

Automatically forwards calls made to your One Talk phone number to your Voice Mail box, where callers can leave a voice message.

To conﬁgure Call Forwarding:

1. Press the Features soft key while the phone is idle.

2. Select Call Forward and press

3. Use

forwarding option and press one option can be enabled at a time.)

4. Use

disable the feature, then scroll and enter the number to which you wish to forward calls. Press the Save soft key to accept the changes.

to navigate to your preferred

or the Switch soft key to enable or

to select.

to select. (Only

to Forward to:

Caller Line ID Block

You can opt to place outgoing calls anonymously by pressing **67 prior to dialing. This will prevent your phone number or any other Caller ID information from appearing on the recipient’s display.

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16On e Tal k—T4 6G and T46GW desk phon e user guide

Conference Calling

One Talk 6-way Conferencing enables you to have up to six dierent parties participating in a single conference call. During an active call, follow these instructions to add and merge up to four more lines to your conference.

To start a conference call:

1. Press the Hold soft key during an active call, then press New Line.

2. Enter the number of the second party, then press the Send soft key.

3. After the second party answers, press the Conference soft key. All parties are now joined in the conference.

4. Repeat steps 1 to 3 to hold up to a 6-way Conference Call.

Do Not Disturb

When enabled, Do Not Disturb (DND) will reject all incoming calls automatically. Depending on how you conﬁgure other devices that share your One Talk number, the call may ring on another device or be forwarded to Voice Mail.

Enable or disable Do Not Disturb:

1. Press the DND soft key to enable or disable the feature.

2. Your desk phone will not ring while the screen displays DND.

Consultative Transfer:

Consultative Transfer allows you to dial and speak to the person before you transfer the call.

1. Press call. This will place the call on hold.

2. Enter the 10-digit phone number or extension you want to transfer to and press the Consult soft key. When the second party answers, advise them of the transfer.

3. Press to complete.

Direct Transfer:

Direct Transfer enables you to immediately transfer an active call. This feature will make it appear that the current caller directly dialed the second caller.

or the Transfer soft key during an active

or the Transfer soft key

Remote Group Pickup

One Talk helps ensure that calls are answered by associating lines with groups (Inside Sales, for example). If your administrator has assigned your line to a speciﬁc group, Remote Group Pickup enables you to remotely pick up a group member’s ringing line from your own desk phone.

Dial **98 from your desk phone to remotely pick up a group member’s ringing line.

Transferring calls

You may transfer an active call to any other phone number, regardless of service provider (it does not have to be a One Talk number). There are three transfer options: Consultative Transfer, Direct Transfer, and Direct Transfer to Voice Mail.

1. Press call. This will place the call on hold.

2. Enter the 10-digit phone number or extension you want to transfer to and press the Direct soft key to complete the transfer.

Direct Transfer to Voice Mail:

Direct Transfer to Voice Mail enables you to transfer a call to someone else’s Voice Mail.

1. Press call. This will place the call on hold.

2. Press **55 then enter the 10-digit phone number or extension you want to transfer to.

3. Press the Direct soft key to complete the transfer.

or the Transfer soft key during an active

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17On e Ta lk—T46G and T46GW desk ph one user guide

Call History

For all other options, including:

Contact management

Call History maintains a list of all calls that were missed, placed, received and forwarded. You can view and delete call records, place a call, blacklist a contact, or add a contact to your Local Directory from the Call History screen.

View Call History:

1. Press the History soft key while the phone is idle.

2. Scroll entry. You can also ﬁlter your view by navigating

or Forwarded Calls.

Call a contact from Call History:

3. Follow steps 1 and 2 above, then press the OK soft key to dial the contact.

Delete an individual call record:

4. Follow steps 1 and 2 above, then press the Delete soft key.

All Calls to highlight the desired

Missed Calls, Placed Calls, Received Calls

• Add to Local Directory

• Blacklist the contact

• View details

• Delete all call records

5. Follow steps 1 and 2 above, then press the Options soft key.

6. Scroll then press OK to accept the change.

to highlight the desired option,

Local Directory

The built-in phone directory can store the names and phone numbers of your contacts. You can store up to 1,000 contacts and 48 groups in your phone’s Local Directory. You can add new groups and contacts; edit, delete or search for a contact; blacklist a number; move contacts between groups; or dial a contact number directly from the Local Directory.

Add a contact:

1. Press the Directory soft key when the phone is idle.

2. Scroll select OK.

3. Press the Add soft key to add a contact.

4. Using the keypad, enter a unique contact name in the Name ﬁeld and contact numbers in the corresponding ﬁelds.

5. Press the Save soft key to accept your changes.

to the desired directory group and

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Search the directory for a contact:

Edit contact information:

1. Press the Directory soft key, then press All Contacts.

2. Press the Search soft key and use the key pad to enter the contact’s name or phone number. Contacts whose name or number matches will appear on the screen as you type.

Tip: If you know which group a contact belongs to, tap the group, then scroll to ﬁnd the contact you’re looking for.

1. Press the Directory soft key, then press All Contacts or the Group to which the contact belongs.

2. Scroll

to highlight the contact you wish

to edit.

3. Press the Options soft key and select Detail from the prompt list.

4. Edit the contact information using

to select

the desired contact ﬁelds you wish to change.

5. Press the Save soft key to accept the changes.

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Delete a contact:

Blacklist a contact from your directory:

Remove contact from Blacklist:

1. Press the Directory soft key when the phone is idle, and then press All Contacts or the Group to which the contact belongs.

2. Scroll

to highlight the contact you wish

to delete.

3. Press the Options soft key and select Delete from the prompt list.

4. Press the OK soft key when the LCD screen prompts, Delete selected item?

1. Press the Directory soft key while the phone is idle.

2. Locate the contact you wish to blacklist by selecting All Contacts or the Group to which the contact belongs.

3. Use

to navigate to the contact and press

the Options sof t key.

4. Select Add to Blacklist.

1. Press the Menu soft key while the phone is idle.

2. Press the Directory soft key, then press Blacklist.

3. Scroll

to highlight the contact you wish to

unblock and press Options.

4. Select Add to Contacts and press OK to accept the change.

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Assign a contact to a group:

Delete a group:

Edit a group:

1. Press the Directory soft key, then press All Contacts or the Group to which the

contact belongs.

2. Scroll

to highlight the contact you wish

to edit.

3. Press the Options soft key and select Detail from the prompt list.

4. Scroll

to Group ﬁeld and to select

the desired group.

5. Press the Save soft key to accept the changes.

Groups

Groups are a great way to organize large lists of contacts. You can even assign each group its own distinctive ringtone.

You can create and delete groups, edit group names, add contacts and move contacts to dierent groups. New groups appear on the left side of your screen under Local Directory.

Create a group:

1. Press the Directory sof t key.

2. Press Add Group, and enter a group name using the keypad .

3. If you would like to assign a unique ringtone to this group, scroll to Assign Ringtone.

4. Press Add to accept your changes.

1. Press the Directory sof t key.

2. Scroll

to the group you wish to delete and

press Options.

3. Select Delete from the prompt list and press OK to conﬁrm or Cancel to cancel deletion.

1. Press the Directory sof t key.

2. Scroll

to the group you wish to rename and

press Options.

3. Press Detail and make your desired changes to the name or ringtone using the keypad.

4. Press Save to accept the changes.

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Move a contact to a dierent group:

Retrieve new Voice Mail messages:

1. Press the Directory soft key, then press All Contacts or the Group to which the contact

belongs.

2. Scroll move. Press the Options soft key, then select Detail from the prompt list.

3. Scroll the desired group.

4. Press the Save soft key to accept the change.

to highlight the contact you wish to

to Group ﬁeld and to select

Voice Mail

Your T46G desk phone will notify you when you have new Voice Mail messages with an onscreen message and blinking red power light indicator.

1. Press desk phone.

2. When prompted, enter your PIN followed by the # key.

3. After you listen to your message, you can:

• Press 7 to erase.

• Press 8 to reply.

• Press 9 to save.

4. After all your messages have been played, you can:

• Press 1 to replay messages.

• Press 2 to send a message.

• Press 4 for personal options.

Set up Voice Mail:

1. Press voice prompts.

2. Select your preferred language.

3. Create your four-digit passcode.

4. Record your name at the voice prompt.

5. Select a greeting, either personalized or standard.

Message button on the

Message button and follow the

System status, troubleshooting and other settings

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Check phone status.

The Status screen is where you will ﬁnd general information about your network, phone and account, including MAC address, IP address, product ID, hardware and ﬁrmware versions, and more.

To check status:

1. Press the Menu soft key while the phone is idle.

2. Use the

Status settings and press

3. The screen will display your IP address, MAC address and ﬁrmware number. For more information,

scroll soft key.

to More and press or the Enter

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arrow keys to navigate to

to select.

4. Scroll to Network, Phone or Accounts and

select

for additional status information:

• Network: IPv4 and MAC address

• Phone: hardware, ﬁrmware, version and product ID

• Accounts: phone number associated with account

Reboot phone or reset it to factory settings.

Rebooting the phone or returning it to factory settings often resolves issues that could not be solved through other troubleshooting methods. Resetting the phone to factory settings is also used to delete personal information and contacts from returned devices so they can be easily reassigned.

These are advanced settings for administrators only and require an admin password.

Navigate to the Advanced settings screen:

1. Press the Menu soft key to open the Menu screen.

Reboot your phone:

1. From Advanced settings, scroll

Reboot and press

2. Scroll soft key.

to Reboot and press or the Enter

to select.

3. Press the OK soft key to conﬁrm.

to Reset &

2. Use the

Advanced settings and press

keys to navigate to

to select.

3. Enter administrator password and press the OK soft key to conﬁrm.

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23On e Tal k—T4 6G and T46GW desk phon e user guide

Reset your phone to factory settings:

1. From Advanced settings, scroll

Reboot and press

2. Select Reset to factory settings and press the Enter soft key.

3. Scroll

4. Press OK soft key to conﬁrm.

press the Save soft key to select.

to your desired reset option and

to select.

to Reset &

Speciﬁcations

• Dual-port Gigabit Ethernet

• Supports IPv4 and IPv6

• 4.3” 480 x 272 pixel color display with backlight

• Dimensions: 2.1 H x 9.7 W x 4.0 D

• Mode: all digital

• Color: black

• Number of contacts: 1,000

• Built-in USB port for optional BT40 Bluetooth USB Stick (for hands-free Bluetooth headset)

• Paper label-free design

• PoE (802.3af) class support

• Supports expansion modules

• Stand with two adjustable angles

Features

Accessibility

• 6-way Conference Call support

• Multi-language

Bluetooth

• Bluetooth headset support with built-in USB port (requires USB adapter)

Technology

• Dual-port Gigabit Ethernet

• IP assignment: static/DHCP/PPPoE

• IPv6

• OpenVPN, IEEE 802.1X

• PoE (802.3af) class support

• Supports bridging that allows T41P, T46G, T46GW and T49G to monitor incoming calls

• Yealink Optima HD voice

Applications and software

• One Talk compatible

Display and input

• Dual-color (red or green) illuminated LEDs

• Illuminated mute, headset, hands-free speakerphone keys

Music and audio

• Speakerphone

Product

• Set date/time manually or automatically

Tools

• Caller ID with Name

Form Factor

• 1 x USB2.0 port

• 1xRJ9 (4P4C) handset port

• 1xRJ9 (4P4C) headset port

• Desk phone

• Integrated stand with two adjustable angles

• Message Waiting Indicator (MWI)

• Power over Ethernet (IEEE 802.3af ), class 0

• Wall mountable

Network

• Advanced calling (HD voice)

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24On e Ta lk—T46G and T46GW desk p hone user guid e

Accessibility features

For hearing-impaired users

Feature Description

Adjustable ringtone and volume

Adjustable call volume

Visual notifications

Electronic hookswitch support

Headset memory mode

Hearing-aid compatible (HAC) handsets

TTY support

Visual Message Waiting Indicator (MWI)

Choice of a variety of ringtones. Volume of the ringer can also be changed to suit needs.

While on a call, raise or lower the volume of the voice on the far end and of other phone sounds heard.

Indicators on the phone screen, such as flashing bars or icons, indicate when calls are incoming or outgoing, or if a call is active or held. Indicators can also indicate phone status and if certain features are activated.

When using a headset that supports electronic hookswitch (EHS), controls on the headset can answer and end calls. In addition, call volume can be controlled and calls may be able to be muted from the headset.

Headset can be set up to take all calls.

The standard handset of Yealink phone isn't fully compatible with HAC. If customers have HAC requirement, Verizon can ship the additional handset to replace only the current standard handset of the phone.

Yealink phones support commercial TTY devices (for example, Ultratec Superprint).

• An indicator light on the phone indicates that new messages are waiting. Icons on the phone screen also indicate that the phone has new messages.

• At launch, Voice Mail Indicator always shows “1”. See Known Issues for more information.

For vision-impaired and blind users

Feature Description

Adjustable backlight settings

Tactile five-key with raised bumps

Large keys

Physical line keys

Variety of feature keys to press

Tactilediscernible number, feature and navigation keys

Illuminated feature keys

Change the backlight setting of the screen by adjusting backlight settings.

The five-key has bumps that let user easily discern the position of other keys on the keypad.

Large keys on the phone console enable easy access to phone features and functions.

Yealink phones have physical line keys to answer and end calls.

Many features on Yealink phones are accessible by pressing feature keys on the phone console.

Keys on the phone console are easily discernible by their size and shape.

Many feature keys are illuminated when activated, providing alerts when a feature is enabled.

For mobility-impaired users

Feature Description

Yealink phones can auto-answer calls, so users don’t have to lift a handset,

Auto-answer

Dedicated headset jack that enables the auto-answer function

Touch screen

Built-in speakerphone

Adjustable phone stand

push a button, or tap a key to answer a call. If this feature is enabled, phone will automatically answer incoming calls using the speakerphone.

Headset can be set up to take all calls.

Certain Yealink phones have large touch screens to tap, swipe and press to perform phone functions and activate features.

A built-in speakerphone allows users to use the phone without having to use a handset or headset.

Yealink phones have adjustable stands, so the phone can sit at a comfortable angle on the desktop.

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Compatible accessories

EXP40 EXP40 Button Expansion Module

WF40 WF40 Wi-Fi USB Stick

BT40 BT40 Bluetooth USB Stick

EHS36

T46GWMB T46G Wall Mount Bracket

EXP40WMB EXP40 Wall Mount Bracket

PS5V2000 T46G Power Supply

CORD Replacement Handset Cord

T46GHS T46G Replacement Handset

EHS36 IP Phone Wireless Headset Adapter

Visit the Verizon Wireless website for a list of

compatible headsets from popular manufacturers.

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Important customer information

To avoid electric shock, use caution when connecting cables. For example, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors.

To avoid electric shock, do not operate the product or connect or disconnect cables during electrical storms. To avoid electric shock, do not use this product in or near water.

To reduce the risk of ﬁre or overheating, keep this product in well-ventilated areas, away from radiators or other heat sources. Do not block cooling vents.

The plug-socket combination must be accessible at all times because it serves as the main powerdisconnecting device.

Use only the manufacturer-provided AC adaptor approved for use with this product. Use of another AC adaptor may cause a ﬁre or explosion.

This product relies on short-circuit (overcurrent) protection installed in your home or oce. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. is used on the phase conductors (all current carrying conductors).

Unplug this product from the wall outlet and refer servicing to qualiﬁed service personnel under the following conditions:

1. When the power cord or plug is damaged or frayed.

2. If liquid has been spilled into the product.

3. If the product has been exposed to rain or water.

4. If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions, since improper adjustment of other controls may result in damage and will often require extensive work by a qualiﬁed technician to restore the product to normal condition.

WEEE warning

To avoid the potential eects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.

Customer feedback

We are striving to improve our documentation quality, and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.

GNU GPL information

Yealink SIP VP-T49G IP phone ﬁrmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the speciﬁc terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/

GPLOpenSource.

Copyright

Copyright © 2016 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.

When this publication is made available on media, Yealink Network Technology CO., LTD. gives its consent to downloading and printing copies of the content provided in this ﬁle only for private use but not for redistribution. No parts of this publication may be subject to alteration, modiﬁcation or commercial use. Yealink Network Technology CO., LTD. will not be liable for any damages arising from use of an illegally modiﬁed or altered publication.

Warranty

The speciﬁcations and information regarding the products in this guide are subject to change without notice. All statements, information, and recommendations in this guide are believed to be accurate and presented without warranty of any kind, express or implied. Users must take full responsibility for their application of products.

Yealink Network Technology CO., LTD. makes no warranty of any kind with regard to this guide, including, but not limited to, the implied warranties of merchantability and ﬁtness for a particular purpose. Yealink Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide.

Important 911 emergency response information

If you call 911, emergency service responders will be sent to the registered location you provided when you provisioned this phone. An incorrect address could result in incorrect routing of 911 calls and dispatch of emergency personnel to the wrong location, so please contact us if your registered location is not accurate.

Data and voice functionality (including the ability to make and receive 911 calls) will not be available during a power outage, broadband connection failure or other service disruption. Neither Verizon Wireless nor any of its aliates shall be liable for any service outage and/or inability to access emergency service personnel, nor shall Verizon Wireless or any of its aliates be responsible for the acts or omissions of emergency response center personnel.

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Declaration of conformity

Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity with the essential requirements and other relevant provisions of the CE, FCC. You can ﬁnd the CE and FCC information from the label on the back of the IP phone.

CE mark warning

This device is marked with the CE mark in compliance with R&TTE Directive 1999/5/EC.

Part 15 FCC Rules

Any changes or modiﬁcations not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

Class B digital device or peripheral

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.

2. Increase the separation between the equipment and receiver.

3. Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

4. Consult the dealer or an experienced radio/TV technician for help.

Important safety precautions

Please read the following important safety notices and instructions before installing or using the product.

• A DANGER warning refers to situations that could cause bodily injury.

• A CAUTION warning refers to situations that could result in equipment malfunction or damage.

1. Follow all warnings and instructions marked on the product.

2. Unplug this product from the wall outlet before cleaning.

Do not use liquid cleaners or aerosol cleaners. Use an antistatic cleaning pad for cleaning.

3. Do not use this product near water.

4. Do not place this product on an unstable cart, stand or table. If the product falls, it could be seriously damaged.

5. This product should be operated using the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.

6. Do not allow anything to rest on the power cord. Do not locate this product where people will walk on the cord.

7. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short-out parts that could result in a ﬁre or electric shock.

8. Never spill liquid of any kind into or onto the product.

9. Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points or other risks.

10. Refer all questions regarding servicing of this product to qualiﬁed service personnel.

Danger–electric shock and ﬁre

Electric current from power, telephone and communication cables is hazardous, and could result in electric shock and/or ﬁre.

Learn more.

For more information, visit

www.onetalk.com

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T46 desk phone navigation guide (soft key menu A)

This navigation guide shows the hierarchy of screens for the Soft Key menu. You can refer to this diagram for a visual representation of the ﬂ ow of the soft key screens and as a reference guide when you need to locate speciﬁ c menu items.

T46 desk phone navigation guide

History

All; Missed; Placed; Received; Forward

Number/Name Date/Time

Back Delete Option Send

Options

Detail

Call Detail

Name

Number

Time

Line

Duration

Back Edit OK

Add to Contacts

Add to Blacklist

Delete All

Cancel OK

Add to Contact

Name

Work Number

Mobile Number

Other Number

Account

Ring

Group <>

Photo

Back ABC Save

Delete

Idle Screen

History

Verizon T46G, T46GW User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Initial setup

Connect to broadband and power.

Startup and initialization

Wi-Fi connectivity (optional)

View E911 address.

Getting to know your desk phone

Hardware components

Navigating the display

LED light status

Customize your desk phone.

Basic settings

Language preferences

Time, date and time zone settings

Display settings

Backlight

Sound settings

Bluetooth headset setup

Line keys

Voice Mail setup

Basic call features

Make and receive calls.

Manage multiple lines.

Ignore a call.

End a call.

Hold a call.

Mute/unmute.

Redial.

Advanced call features

One Talk feature access codes

Block a call.

Bridge Line

Call Barge

Call Forwarding

Call Move

Caller Line ID Block

Conference Calling

Do Not Disturb

Remote Group Pickup

Call History

Contact management

Local Directory

Groups

System status, troubleshooting and other settings

Check phone status.

Reboot phone or reset it to factory settings.

Features

Accessibility features

Compatible accessories

Important customer information

WEEE warning

Customer feedback

GNU GPL information

Copyright

Warranty

Important 911 emergency response information

Declaration of conformity

Important safety precautions

T46 desk phone navigation guide