Verizon T41P User Manual
One Talk T41P IP
desk phone user guide
www.onetalk.com
T41P IP desk phone user guide
Contents
Welcome ................................................................................................................................................................................................................................... 5
Initial setup ............................................................................................................................................................................................................................ 5
Connecting the phone to power and Ethernet .......................................................................................................................................... 5
Startup ...................................................................................................................................................................................................................................... 5
View E911 location information ...............................................................................................................................................................................5
Getting to know your desk phone ................................................................................................................................................................ 6
Hardware components ................................................................................................................................................................................................ 6
Navigating the display ....................................................................................................................................................................................................7
Indicators and notifications .......................................................................................................................................................................................7
Customizing your desk phone ..........................................................................................................................................................................7
About Basic settings .......................................................................................................................................................................................................7
Language preferences ..................................................................................................................................................................................................7
Time and date.......................................................................................................................................................................................................................7
Display settings ..................................................................................................................................................................................................................8
Sound settings .................................................................................................................................................................................................................... 8
Line keys ................................................................................................................................................................................................................................. 8
Speed dial configuration of a line key ............................................................................................................................................................... 8
Voice Mail setup ................................................................................................................................................................................................................ 8
Basic call features ......................................................................................................................................................................................................... 9
Make outgoing calls. ...................................................................................................................................................................................................... 9
Manage multiple lines. .................................................................................................................................................................................................. 9
Receive incoming calls. ...............................................................................................................................................................................................9
Ignore a call. .........................................................................................................................................................................................................................9
End a call. ............................................................................................................................................................................................................................... 9
Hold a call. .............................................................................................................................................................................................................................. 9
Resume a call. ..................................................................................................................................................................................................................... 9
Mute/unmute your phone’s microphone. ....................................................................................................................................................... 9
Redial. ........................................................................................................................................................................................................................................ 9
Redial last number. .......................................................................................................................................................................................................... 9
Block a call. .........................................................................................................................................................................................................................10
Bridge Line ........................................................................................................................................................................................................................... 11
Call Barge .............................................................................................................................................................................................................................. 11
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Contents
Remote Group Pickup .................................................................................................................................................................................................. 11
Call Forwarding ................................................................................................................................................................................................................ 12
Call Move .............................................................................................................................................................................................................................. 12
Caller Line ID Block ...................................................................................................................................................................................................... 12
Conference Calling ....................................................................................................................................................................................................... 12
Do Not Disturb .................................................................................................................................................................................................................. 13
Transferring Calls ........................................................................................................................................................................................................... 13
Call History ........................................................................................................................................................................................................................... 13
View Call History ............................................................................................................................................................................................................. 13
Delete an individual call log .................................................................................................................................................................................... 14
Delete all or a subset of all call logs ................................................................................................................................................................. 14
Blacklist a number from your Call History/Remove a number from your Blacklist. .................................................... 14
Contact management .............................................................................................................................................................................................. 14
Local Directory ................................................................................................................................................................................................................. 14
Groups .................................................................................................................................................................................................................................... 16
Voice Mail ................................................................................................................................................................................................................................17
Retrieve Voice Mail messages ..............................................................................................................................................................................17
System status, troubleshooting and other settings ..............................................................................................................18
Check phone status .................................................................................................................................................................................................... 18
Reboot or reset phone ............................................................................................................................................................................................... 18
Features .................................................................................................................................................................................................................................. 19
Accessibility features ................................................................................................................................................................................................. 20
Compatible accessories ...................................................................................................................................................................................... 20
Important customer information ................................................................................................................................................................ 21
WEEE warning .................................................................................................................................................................................................................. 21
Customer feedback ...................................................................................................................................................................................................... 21
GNU GPL information ................................................................................................................................................................................................. 21
Copyright .............................................................................................................................................................................................................................. 21
Warranty ................................................................................................................................................................................................................................ 21
Important 911 emergency response information ....................................................................................................................................21
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Contents
Declaration of conformity ....................................................................................................................................................................................... 22
Important safety precautions ............................................................................................................................................................................... 22
Danger–electric shock and fire .......................................................................................................................................................................... 22
T41 desk phone navigation guide ............................................................................................................................................................. 23
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Welcome
The Verizon T41P IP desk phone is a stationary
Voice-over-IP (VoIP) business phone with nine
programmable line keys. The desk phone and the
line keys support Verizon’s integrated One TalkSM
service features. The T41P features work the same
way on your desk phone, smartphone and tablet
computers. So wherever you are—at your desk or
on the move—you never have to miss a call.
Initial setup
If your T41P desk phone was not connected and
set up by your IT administrator, verify the following
with your administrator:
1. You have a One Talk number.
2. Your user information has been updated in the
One Talk Admin portal with your 911 address and
email address.
3. Your number has been included in any business
group features.
Connecting the phone to power and Ethernet
Power
You have two options for power: AC power (wall outlet)
or Power over Ethernet (PoE). Your system
administrator will advise you which one to use.
Network
Connect the included standard Ethernet cable (or other
standard Ethernet cable) between the internet port on
the phone and the port on the wall or on your PoEcapable switch/hub device.
Startup
After your phone is powered on, the system boots up
and performs the following steps:
Dynamic Host Configuration Protocol (DHCP)
The phone attempts to contact a DHCP server in
your network to obtain valid IPv4 network settings
by default.
Automatic Phone Initialization
When your One Talk phone is connected to the network
and powered on, it will automatically start the
initialization process. The LCD screen displays:
Initializing, please wait during this process. The phone
finishes the initialization by loading the
saved configuration.
View E911 location information
Enhanced 911 (E911) is a location technology that
enables emergency responders to know the
geographical location of a caller who dials 911.
Your One Talk service administrator will configure
your location. Contact your administrator if your
E911 address is missing or inaccurate.
Note: This device will not function unless an initial E911
address has been added.
To view your 911 address, press the Address line key to
the right of the LCD screen.
The desk phone is ready for use.
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Getting to know your desk phone
Hardware components
Item Description
1 LCD screen
2 Power indicator LED
3 Line keys
Mute key
Headset key
4
Message key
Redial key
5 Speakerphone key
5 Volume key
7 Keypad
8
9 Soft keys
Displays info about calls,
messages, soft keys, time,
date and other relevant data,
such as:
• Caller ID
• Call duration
• Icons
• Missed call and second
incoming caller information
• Prompt text
Indicates the status of phone
power and some phone
features (such as whether
they are on or off)
Allows you to program them
to activate up to three
accounts and assign phone
features to them
Toggles to indicate whether a
feature is muted or not
Toggles and indicates
whether the phone is in
headset mode or not
Accesses your Voice Mail
messages
Redials a previously dialed
number
Toggles you into hands-free
speakerphone mode
Adjusts the volume of the
handset, headset, speaker
and ringer
Provides the digits, letters and
special characters in
context-sensitive applications
Allows you to scroll through
the displayed information
Confirms actions or answers
incoming calls
Cancels actions or rejects
incoming calls
You can customize each as a
shortcut to a specific feature
3
9
8
7
1
2
3
4
5
6
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6On e Ta lk—T41P IP desk p hone guide
Navigating the display
Indicators and notifications
LED light status:
Power indicator LED
LED status
What it means
indicator
Solid red The phone is initializing.
Fast flashing red
Slow flashing red
Off The phone is not in use
The phone is ringing
or downloading configuration files.
The phone receives a
Voice Mail.
Line key LED
LED status
What it means
indicator
Solid green The line is in use on current device.
Solid Red
Slow flashing red
Fast flashing green The line receives an incoming call.
The line in use but on another
device.
The line has been placed on hold
from another device.
Customizing your desk phone
About Basic settings
Setup and preference options for the following can be
found in the Basic settings menu:
• Language preferences
• Time and date
• Display settings
• Ringtone and keypad sound settings
To access Basic settings:
1. Press the Menu soft key while the phone is idle.
2. Use the
and press
Language preferences
The default language of the phone’s user interface
is English.
To change the language of the phone interface:
1. Press the Menu soft key to open the main menu.
2. Use the
select Settings.
3. Use the
select Basic.
4. Use the
select Language.
5. Scroll
and select it.
keys to navigate to Basic settings
to select.
keys to navigate to and
keys to navigate to and
keys to navigate to and
to your preferred language, highlight
Time and date
Time and date are displayed in the middle of the status
bar. You can also set your preferred formats for
displaying time and date in the Time & Date settings
page. The phone is defaulted to SNTP so as to
synchronize the time zone with the provided
911 address.
Navigate to the Time & Date settings page:
1. Press the Menu soft key to open the main menu.
2. Select Settings.
3. Use the
and press
4. Scroll
Configure time zone to synchronize with addressed
entered in the admin portal (SNTP):
1. From the Basic settings screen, highlight Time &
Date and press
2. Scroll
to select.
3. Press the Save soft key to accept the changes.
Set time and date format preferences:
1. From the Basic settings screen, scroll
Time & Date Format and press to select.
2. Scroll
to select your preferred formats.
3. Scroll
To change the format, press
highlight and select desired format. Press the Save
soft key to accept the changes.
keys to navigate to Basic settings
to select.
to Time & Date and press to select.
to SNTP settings and press
to Time & Date Format and press
to select Hour, Clock or Date format .
to find,
to
Slow flashing green
Off The line is inactive.
The call is placed on hold from
current device.
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Display settings
Change backlight duration.
You can set the time duration for the backlight of your
desk phone as Always ON, Always OFF or several
other options. For example, you can have your display
switch to low-light mode after a period of inactivity.
You can also turn o the backlight completely when
inactive. To set backlight levels and duration of
inactivity before switching to low light or turning the
backlight o:
1. From Display settings, scroll
press
2. Scroll
one of the following: Always ON, Always OFF,
15 sec, 30 sec, 60 sec, 120 sec, 300 sec, 600 sec,
1800 sec to choose your preferred time.
3. Press Save.
to select.
to Backlight Active Time and select
to Backlight and
Call volume
Press
the volume of the receiver when you are on a call (using
the handset, speakerphone or headset).
Ringer volume
Press
the volume of the ringer when the phone is idle.
Ringtones
1. From Sound settings, scroll
and press
2. Highlight the desired line.
3. Press
press Save. If there are multiple lines on the desk
phone, you can elect to assign one ringtone for all
lines by selecting Common AES or assign a dierent
ringtone for each line.
4. Scroll
press the Save soft key to select.
Keypad tones (key tones)
Keypad tones, or key tones, give you the option of
hearing sounds each time you depress a key on the
keypad. To activate key tones:
then select the desired ringtone and
on the phone console to adjust
on the phone console to adjust
to Ringtone
to select.
to preview ringtone options and
Speed dial configuration of a line key
To configure a speed dial key:
1. Press and hold an unused line key (for about
five seconds).
2. Use
the type of line keys available until you locate
Speed Dial.
3. Scroll
following fields:
• Account ID: Select the phone line to associate
with this line key.
• Label: Enter the name you would like displayed on
the line key label.
• Value: Enter the phone number you would like this
line key to dial.
4. Press the Save soft key to accept your changes.
You can now use this line key to speed dial this contact.
or the Switch soft key to scroll through
to complete each of the
Voice Mail setup
1. Press the Message key on the phone console.
2. Select your preferred language.
3. Create a four-digit passcode.
4. At the voice prompt, record your name.
5. Select a greeting, either personalized or standard.
Sound settings
1. From Sound settings, scroll
and highlight it to select it.
2. Use the Switch soft key to enable or disable
Key tones, and press the Save soft key to accept
the changes.
to Key tones
See Voice Mail for more information.
Line keys
Your T41P comes with nine configurable line keys.
You can use them to create one-button speed dials
for frequently dialed numbers. To view all lines, press
1
the
additional line key pages.
2 3
Pages key on the idle screen to toggle to
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