One Talk T41P IP
desk phone user guide
www.onetalk.com
T41P IP desk phone user guide
Contents
Welcome ................................................................................................................................................................................................................................... 5
Initial setup ............................................................................................................................................................................................................................ 5
Connecting the phone to power and Ethernet .......................................................................................................................................... 5
Startup ...................................................................................................................................................................................................................................... 5
View E911 location information ...............................................................................................................................................................................5
Getting to know your desk phone ................................................................................................................................................................ 6
Hardware components ................................................................................................................................................................................................ 6
Navigating the display ....................................................................................................................................................................................................7
Indicators and notifications .......................................................................................................................................................................................7
Customizing your desk phone ..........................................................................................................................................................................7
About Basic settings .......................................................................................................................................................................................................7
Language preferences ..................................................................................................................................................................................................7
Time and date.......................................................................................................................................................................................................................7
Display settings ..................................................................................................................................................................................................................8
Sound settings .................................................................................................................................................................................................................... 8
Line keys ................................................................................................................................................................................................................................. 8
Speed dial configuration of a line key ............................................................................................................................................................... 8
Voice Mail setup ................................................................................................................................................................................................................ 8
Basic call features ......................................................................................................................................................................................................... 9
Make outgoing calls. ...................................................................................................................................................................................................... 9
Manage multiple lines. .................................................................................................................................................................................................. 9
Receive incoming calls. ...............................................................................................................................................................................................9
Ignore a call. .........................................................................................................................................................................................................................9
End a call. ............................................................................................................................................................................................................................... 9
Hold a call. .............................................................................................................................................................................................................................. 9
Resume a call. ..................................................................................................................................................................................................................... 9
Mute/unmute your phone’s microphone. ....................................................................................................................................................... 9
Redial. ........................................................................................................................................................................................................................................ 9
Redial last number. .......................................................................................................................................................................................................... 9
Block a call. .........................................................................................................................................................................................................................10
Bridge Line ........................................................................................................................................................................................................................... 11
Call Barge .............................................................................................................................................................................................................................. 11
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Contents
Remote Group Pickup .................................................................................................................................................................................................. 11
Call Forwarding ................................................................................................................................................................................................................ 12
Call Move .............................................................................................................................................................................................................................. 12
Caller Line ID Block ...................................................................................................................................................................................................... 12
Conference Calling ....................................................................................................................................................................................................... 12
Do Not Disturb .................................................................................................................................................................................................................. 13
Transferring Calls ........................................................................................................................................................................................................... 13
Call History ........................................................................................................................................................................................................................... 13
View Call History ............................................................................................................................................................................................................. 13
Delete an individual call log .................................................................................................................................................................................... 14
Delete all or a subset of all call logs ................................................................................................................................................................. 14
Blacklist a number from your Call History/Remove a number from your Blacklist. .................................................... 14
Contact management .............................................................................................................................................................................................. 14
Local Directory ................................................................................................................................................................................................................. 14
Groups .................................................................................................................................................................................................................................... 16
Voice Mail ................................................................................................................................................................................................................................17
Retrieve Voice Mail messages ..............................................................................................................................................................................17
System status, troubleshooting and other settings ..............................................................................................................18
Check phone status .................................................................................................................................................................................................... 18
Reboot or reset phone ............................................................................................................................................................................................... 18
Features .................................................................................................................................................................................................................................. 19
Accessibility features ................................................................................................................................................................................................. 20
Compatible accessories ...................................................................................................................................................................................... 20
Important customer information ................................................................................................................................................................ 21
WEEE warning .................................................................................................................................................................................................................. 21
Customer feedback ...................................................................................................................................................................................................... 21
GNU GPL information ................................................................................................................................................................................................. 21
Copyright .............................................................................................................................................................................................................................. 21
Warranty ................................................................................................................................................................................................................................ 21
Important 911 emergency response information ....................................................................................................................................21
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Contents
Declaration of conformity ....................................................................................................................................................................................... 22
Important safety precautions ............................................................................................................................................................................... 22
Danger–electric shock and fire .......................................................................................................................................................................... 22
T41 desk phone navigation guide ............................................................................................................................................................. 23
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Welcome
The Verizon T41P IP desk phone is a stationary
Voice-over-IP (VoIP) business phone with nine
programmable line keys. The desk phone and the
line keys support Verizon’s integrated One TalkSM
service features. The T41P features work the same
way on your desk phone, smartphone and tablet
computers. So wherever you are—at your desk or
on the move—you never have to miss a call.
Initial setup
If your T41P desk phone was not connected and
set up by your IT administrator, verify the following
with your administrator:
1. You have a One Talk number.
2. Your user information has been updated in the
One Talk Admin portal with your 911 address and
email address.
3. Your number has been included in any business
group features.
Connecting the phone to power and Ethernet
Power
You have two options for power: AC power (wall outlet)
or Power over Ethernet (PoE). Your system
administrator will advise you which one to use.
Network
Connect the included standard Ethernet cable (or other
standard Ethernet cable) between the internet port on
the phone and the port on the wall or on your PoEcapable switch/hub device.
Startup
After your phone is powered on, the system boots up
and performs the following steps:
Dynamic Host Configuration Protocol (DHCP)
The phone attempts to contact a DHCP server in
your network to obtain valid IPv4 network settings
by default.
Automatic Phone Initialization
When your One Talk phone is connected to the network
and powered on, it will automatically start the
initialization process. The LCD screen displays:
Initializing, please wait during this process. The phone
finishes the initialization by loading the
saved configuration.
View E911 location information
Enhanced 911 (E911) is a location technology that
enables emergency responders to know the
geographical location of a caller who dials 911.
Your One Talk service administrator will configure
your location. Contact your administrator if your
E911 address is missing or inaccurate.
Note: This device will not function unless an initial E911
address has been added.
To view your 911 address, press the Address line key to
the right of the LCD screen.
The desk phone is ready for use.
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5On e Ta lk—T41P IP desk p hone guide
Getting to know your desk phone
Hardware components
Item Description
1 LCD screen
2 Power indicator LED
3 Line keys
Mute key
Headset key
4
Message key
Redial key
5 Speakerphone key
5 Volume key
7 Keypad
8
9 Soft keys
Displays info about calls,
messages, soft keys, time,
date and other relevant data,
such as:
• Caller ID
• Call duration
• Icons
• Missed call and second
incoming caller information
• Prompt text
Indicates the status of phone
power and some phone
features (such as whether
they are on or off)
Allows you to program them
to activate up to three
accounts and assign phone
features to them
Toggles to indicate whether a
feature is muted or not
Toggles and indicates
whether the phone is in
headset mode or not
Accesses your Voice Mail
messages
Redials a previously dialed
number
Toggles you into hands-free
speakerphone mode
Adjusts the volume of the
handset, headset, speaker
and ringer
Provides the digits, letters and
special characters in
context-sensitive applications
Allows you to scroll through
the displayed information
Confirms actions or answers
incoming calls
Cancels actions or rejects
incoming calls
You can customize each as a
shortcut to a specific feature
3
9
8
7
1
2
3
4
5
6
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6On e Ta lk—T41P IP desk p hone guide
Navigating the display
Indicators and notifications
LED light status:
Power indicator LED
LED status
What it means
indicator
Solid red The phone is initializing.
Fast flashing red
Slow flashing red
Off The phone is not in use
The phone is ringing
or downloading configuration files.
The phone receives a
Voice Mail.
Line key LED
LED status
What it means
indicator
Solid green The line is in use on current device.
Solid Red
Slow flashing red
Fast flashing green The line receives an incoming call.
The line in use but on another
device.
The line has been placed on hold
from another device.
Customizing your desk phone
About Basic settings
Setup and preference options for the following can be
found in the Basic settings menu:
• Language preferences
• Time and date
• Display settings
• Ringtone and keypad sound settings
To access Basic settings:
1. Press the Menu soft key while the phone is idle.
2. Use the
and press
Language preferences
The default language of the phone’s user interface
is English.
To change the language of the phone interface:
1. Press the Menu soft key to open the main menu.
2. Use the
select Settings.
3. Use the
select Basic.
4. Use the
select Language.
5. Scroll
and select it.
keys to navigate to Basic settings
to select.
keys to navigate to and
keys to navigate to and
keys to navigate to and
to your preferred language, highlight
Time and date
Time and date are displayed in the middle of the status
bar. You can also set your preferred formats for
displaying time and date in the Time & Date settings
page. The phone is defaulted to SNTP so as to
synchronize the time zone with the provided
911 address.
Navigate to the Time & Date settings page:
1. Press the Menu soft key to open the main menu.
2. Select Settings.
3. Use the
and press
4. Scroll
Configure time zone to synchronize with addressed
entered in the admin portal (SNTP):
1. From the Basic settings screen, highlight Time &
Date and press
2. Scroll
to select.
3. Press the Save soft key to accept the changes.
Set time and date format preferences:
1. From the Basic settings screen, scroll
Time & Date Format and press to select.
2. Scroll
to select your preferred formats.
3. Scroll
To change the format, press
highlight and select desired format. Press the Save
soft key to accept the changes.
keys to navigate to Basic settings
to select.
to Time & Date and press to select.
to SNTP settings and press
to Time & Date Format and press
to select Hour, Clock or Date format .
to find,
to
Slow flashing green
Off The line is inactive.
The call is placed on hold from
current device.
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7On e Ta lk—T41P IP desk p hone guide
Display settings
Change backlight duration.
You can set the time duration for the backlight of your
desk phone as Always ON, Always OFF or several
other options. For example, you can have your display
switch to low-light mode after a period of inactivity.
You can also turn o the backlight completely when
inactive. To set backlight levels and duration of
inactivity before switching to low light or turning the
backlight o:
1. From Display settings, scroll
press
2. Scroll
one of the following: Always ON, Always OFF,
15 sec, 30 sec, 60 sec, 120 sec, 300 sec, 600 sec,
1800 sec to choose your preferred time.
3. Press Save.
to select.
to Backlight Active Time and select
to Backlight and
Call volume
Press
the volume of the receiver when you are on a call (using
the handset, speakerphone or headset).
Ringer volume
Press
the volume of the ringer when the phone is idle.
Ringtones
1. From Sound settings, scroll
and press
2. Highlight the desired line.
3. Press
press Save. If there are multiple lines on the desk
phone, you can elect to assign one ringtone for all
lines by selecting Common AES or assign a dierent
ringtone for each line.
4. Scroll
press the Save soft key to select.
Keypad tones (key tones)
Keypad tones, or key tones, give you the option of
hearing sounds each time you depress a key on the
keypad. To activate key tones:
then select the desired ringtone and
on the phone console to adjust
on the phone console to adjust
to Ringtone
to select.
to preview ringtone options and
Speed dial configuration of a line key
To configure a speed dial key:
1. Press and hold an unused line key (for about
five seconds).
2. Use
the type of line keys available until you locate
Speed Dial.
3. Scroll
following fields:
• Account ID: Select the phone line to associate
with this line key.
• Label: Enter the name you would like displayed on
the line key label.
• Value: Enter the phone number you would like this
line key to dial.
4. Press the Save soft key to accept your changes.
You can now use this line key to speed dial this contact.
or the Switch soft key to scroll through
to complete each of the
Voice Mail setup
1. Press the Message key on the phone console.
2. Select your preferred language.
3. Create a four-digit passcode.
4. At the voice prompt, record your name.
5. Select a greeting, either personalized or standard.
Sound settings
1. From Sound settings, scroll
and highlight it to select it.
2. Use the Switch soft key to enable or disable
Key tones, and press the Save soft key to accept
the changes.
to Key tones
See Voice Mail for more information.
Line keys
Your T41P comes with nine configurable line keys.
You can use them to create one-button speed dials
for frequently dialed numbers. To view all lines, press
1
the
additional line key pages.
2 3
Pages key on the idle screen to toggle to
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Basic call features
Make outgoing calls.
From the handset:
Pick up the handset, enter the phone number and press
the Send soft key.
Using the speakerphone:
With the handset on-hook, press
and press the Send soft key.
From a headset:
With the headset connected, press
headset mode, enter the number and press the Send
soft key.
From your Call History:
1. Press the History soft key.
2. Press
Received, Missed and Forwarded call lists.
3. Press
4. Press the Send soft key.
From your directory:
1. Press the Directory sof t key.
2. Select the desired contact group and press the
Enter soft key.
3. Press
desired number.
4. Press the
or to switch between All, Placed,
or to select the desired entry.
or to find and highlight the
soft key to dial out the number.
, enter the number
to activate the
Manage multiple lines.
The telephone number assigned to your desk phone
gives you three dierent lines you can use to place and
receive calls. Each line is represented by a line key with
your One Talk number. You can use these lines to
simultaneously hold three separate conversations or
conference in up to six participants. To move between
the lines, place the current one on hold and press the
desired line
Receive incoming calls.
When not already on a call:
Using the handset: Pick up the handset.
Using the speakerphone: Press
Using the headset: Press
While on a call or the line is otherwise in use:
Press the corresponding incoming line key to answer
the call.
Alternatively, press Hold to place the current call
on hold, then press Answer to pick up the
incoming call. Or press Ignore to trigger your
Call Forwarding preferences.
You can also activate Do Not Disturb (DND) mode to
ignore the incoming calls without ringing your phone by
pressing the DND soft key.
.
.
Ignore a call.
Press Ignore during an incoming call when you wish to
trigger the call forwarding options you configured for
Call Forward Busy or Call Forward No Answer.
End a call.
Using the handset:
Using the headset:
Press the End Call soft key.
Hold a call.
Press the Hold soft key during a live call.
Resume a call.
If there is only one call on hold, press the Resume
soft key.
If there is more than one call on hold, press
to select the desired call, then press the Resume
soft key.
or
Mute/unmute your phone’s microphone.
Press during a call.
Redial.
1. Press to enter the placed call list.
2. Press
3. Press
or to select the desired entry.
or the Send soft key.
Redial last number.
Press twice when the phone is idle to dial out the
last dialed number.
Function Quick access code
Remote Group
Pickup
Direct Transfer to
Voice Mail
**98
**55
1. Press the End Call soft key
2. Hang up the handset.
Using the speakerphone:
Press the End Call soft key.
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9On e Ta lk—T41P IP desk p hone guide
Block a call.
There are two ways to block incoming calls from ringing
your phone:
• Anonymous Call Rejection blocks incoming calls
that restrict the display of their outgoing caller ID
information.
• Blacklisting allows you to specify contact names
and Call History numbers from which you do not
wish to receive calls.
Enable Anonymous Call Rejection:
1. Select the Features line key.
Blacklist a contact:
From your directory:
1. Press the Directory soft key while the phone is idle.
2. Locate the contact you wish to blacklist by
selecting All Contacts or the Group to which
the contact belongs.
3. Use
the Options soft key.
to navigate to the contact and press
4. Select Add to Blacklist.
From your Call History:
1. Press the History soft key.
2. Select the caller you want to blacklist.
3. Select Options.
4. Select Add to blacklist the caller and press OK.
2. Scroll
Call Rejection.
3. Press
to navigate to and select Anonymous
to turn the feature on or o.
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10On e Tal k—T41P I P desk phone gui de
Remove a contact from a blacklist:
1. Press the Menu soft key while the phone is idle.
2. Press the Directory soft key, then press Blacklist.
3. Scroll
unblock and press Options.
4. Select Add to Contacts and press
the change.
to highlight the contact you wish to
to accept
Bridge Line
The One Talk Bridge Line feature lets you use your
own desk phone to receive and place calls on behalf
of other phone numbers. Incoming calls to those
telephone numbers will ring on your desk phone, and
you can use those other numbers to place calls directly
from your own desk phone.
Configure another phone number to your desk
phone:
Your organization’s One Talk service administrator can
configure bridged devices by logging into the My
Business Verizon One Talk Admin Portal.
Set warning tone during Barge In:
One Talk can be configured to notify you when
another user barges in on a call. For more information,
refer to the User Portal Guide or contact your
systems administrator.
Remote Group Pickup
One Talk helps ensure that calls are answered by
associating lines with groups such as company
departments. If your administrator has assigned your
line to a specific group, Remote Group Pickup enables
you to remotely pick up a group member’s ringing line
from your own desk phone.
Monitoring and answering a bridged line:
1. When a call is made to a bridged line, it will appear
on your screen.
2. Press the appropriate line key to answer the call.
The monitored phone’s status display will now show
that the line is busy.
Once a call is answered on a bridged line, you will have
access to the same features that are available on your
own desk phone line.
Call Barge
Any bridged line or other device that shares a number
with you can use the Call Barge feature to join a
call in progress. Call Barge is especially useful
for admins when it is urgent that a manager be
reached immediately.
To use Call Barge, your service administrator must
configure the barge function in the One Talk Admin
Portal.
Barge In on a call to your One Talk number or
Bridge Line:
1. Press and hold the line key in use for approximately
five seconds.*
2. Press the Barge In soft key to barge in on the
active call.
*The Line Key indicator will light steady green when
the line is busy (on an active call).
Dial **98 from your desk phone to remotely pick up a
group member’s ringing line.
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11On e Ta lk—T41 P IP desk phone gu ide
Call Forwarding
This feature allows incoming calls to automatically ring
another phone number or to be sent directly to Voice
Mail, depending on your preferences. The following
options are available:
Call Forward Always
Forwards all calls made to your One Talk phone number
to an alternative phone number. Calls can be forwarded
to any domestic U.S. and 800 number.
Call Forward Busy
Forwards calls to an alternative number when your One
Talk number is busy. Calls can be forwarded to any
domestic U.S. and 800 number.
Call Forward No Answer
Forwards calls to an alternative phone number when
there is no answer at your One Talk number.
Call Forward to Voice Mail
Automatically forwards calls made to your One Talk
phone number to your Voice Mail box when one of your
optional preferences above (Always, Busy, No Answer)
is set.
To set forward-to phone number and configure Call
Forwarding preferences:
1. Select the Features line key.
2. Scroll
3. Scroll
preference (Always Forward, Busy Forward or No
Answer Forward) and click
4. Use the
5. If enabling, scroll
enter the number to which you want your calls
forwarded.
6. When you are finished, select the Save button.
and select Call Forwarding
to find and select your forwarding
.
keys to enable/disable.
to Forward To: field and
Call Move
If your One Talk number is shared with other devices,
when you are on a live call, you can move from
your desk phone to your mobile device or tablet
and from your other devices to your desk phone
without disconnecting.
Change phones:
1. Place the call on hold by pressing the Hold soft key.
2. On your mobile device, tap the Active Call icon then
select Retrieve to continue the call.
Caller Line ID Block
You can opt to place outgoing calls anonymously by
pressing **67 prior to dialing. This will prevent your
phone number or any other caller ID information from
appearing on the recipient’s display.
Conference Calling
You can use any of your lines to hold a one-person
conversation or a conference call. While on a call:
1. Press the Hold soft key during an active call. Then
press New Line.
2. Enter the number of the second party, and then
press the Send soft key.
3. Press the Conference soft key again when the
second party answers. All parties are now joined in
the conference.
4. Repeat steps 1 to 3 to hold up to a 6-way
Conference Call.
Retrieve a call from your desk phone:
If you placed a call on hold from another device, the line
key on your desk phone will be flashing red. To pick up
the call, press the corresponding line key.
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12On e Tal k—T41P I P desk phone gui de
Do Not Disturb
Rejects incoming calls automatically. If no other devices
share the One Talk number, callers can be forwarded to
Voice Mail when DND is enabled.
1. Select the button that is under DND on your
phone display.
2. A DND icon will display at the top of the screen.
Press the button under DND to toggle the feature on
or o.
Transferring Calls
You may transfer an active call to any other phone
number (it does not have to be a One Talk number).
There are three transfer options: Consultative Transfer,
where you have an opportunity to speak with the called
party before transferring the call for pickup; Direct
Transfer, where the current active call is transferred
with no dialog between you and the called party; and
Direct Transfer to Voice Mail.
Consultative Transfer
While on a call:
1. Press the Transfer soft key; this will place the other
party on hold.
2. Use the dial pad to enter the number (extension or
10-digit number)
3. Press Consult; you will be connected and can inform
the called party of the pending transfer.
4. Press Transfer to complete.
Dir e c t Tra nsf e r
While on a call:
1. Press the Transfer soft key; this will place the other
party on hold.
2. Use the dial pad to enter the number (extension
or 10-digit number).
3. Press Direct.
Call History
Call History maintains a list of all calls that were missed,
placed, received and forwarded. You can view your Call
History, place a call, add a contact or delete entries
from the Call History list. Call History can be accessed
from the idle screen or main menu.
View Call History.
1. Select History soft key.
2. Scroll
3. When the desired phone call is highlighted, press
one of the four soft keys beneath the screen to
select your desired function: Back (to return to the
previous menu), Delete, Options (Detail, Add to
Contacts, Add to Blacklist), or Send (to call the
number).
to navigate through the Call History.
Direct Transfer to Voice Mail
Direct Transfer to Voice Mail enables you to transfer a
call to someone else’s Voice Mail.
1. Press the Transfer soft key during an active call.
This will place the call on hold.
2. Press **55 then enter the 10-digit phone number or
extension to which you want to transfer the call.
3. Press the Direct soft key to complete the transfer.
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13On e Tal k—T41P I P desk phone gui de
Delete an individual call log.
Contact management
1. Tap the keys to find and highlight the call
log you wish to delete.
2. Select Delete.
Delete all or a subset of all call logs.
1. Tap the key.
2. Select Options.
3. Select Delete All.
4. Select
.
The built-in phone directory can store the names and
phone numbers of your contacts. You can store up to
1,000 contacts and 48 groups in your phone’s local
directory. You can add new groups and contacts; edit,
delete or search for a contact; and dial a contact
number directly from the local directory. Contacts can
also be moved between groups.
Local Directory
Add a contact:
1. Press the Directory soft key when the phone is idle,
and then press All Contacts.
2. Scroll
group and select
3. Press the Add soft key to add a contact.
4. Enter a unique contact name in the Name field and
contact numbers in the corresponding fields.
5. Use the
number, mobile number, etc.).
6. Press the Add soft key to accept the change.
to navigate to the desired directory
.
key to enter other information (work
Search for a contact:
1. Press the Directory sof t key.
2. Select All Contacts.
3. Press the Search soft key.
4. Use the key pad to enter name.
Blacklist a number from your Call History/ remove a number from your Blacklist.
See Advanced Call Features > Block a call > Blacklist
a call.
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14On e Ta lk—T41P I P desk phone gu ide
Edit a contact:
1. Press the Directory soft key when the phone is idle,
and then select All Contacts.
2. Highlight the contact you wish to edit.
3. Press the Options soft key and select Detail from
the prompt list.
Delete a contact:
1. Press the Directory soft key when the phone is idle,
and then press All Contacts.
2. Highlight the contact you wish to delete.
3. Press the Options soft key and select Delete from
the prompt list.
Blacklist a contact from your directory:
See Advanced Calling Features > Block a call >
Blacklist a contact from your directory.
4. Edit the contact information using the
the desired contact fields you wish to change.
to select
5. Press the Save soft key to accept the change(s).
4. Press the
soft key when the LCD screen
prompts, Delete selected item?
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Remove contact from Blacklist:
1. Press Menu and then the Directory soft key.
2. Select the Blacklist folder.
3. Select Options.
4. Highlight Add to Contacts and tap the
soft key.
5. Highlight Move selected to contacts and tap the
soft key.
Groups
Groups are a great way to organize large lists of
contacts, such as by function or department. Groups
help you more quickly find the individual(s) you need to
reach. You can even assign each group its own
distinctive ringtone. You can edit, delete and blacklist
group contacts and move contacts to dierent groups.
Create a group:
1. Press the Directory sof t key.
2. Select Add Group.
3. Using the keypad, enter a group name.
4. Use the
assign to the group (if desired).
5. Once you are finished editing, select Add.
key to scroll to and select a ringtone to
Delete a group:
1. Press the Directory sof t key.
2. Select the desired contact group.
3. Press the Option soft key and then select Delete
from the prompt list.
4. Press the
Cancel soft key to cancel.
soft key to confirm the deletion or the
Assign a contact to a group:
1. Press the Directory soft key, then press
All Contacts or the Group to which the
contact belongs.
2. Scroll
to edit.
3. Press the Options soft key and select Detail from
the prompt list.
4. Scroll
the desired group.
5. Press the Save soft key to accept the changes.
to highlight the contact you wish
to Group field and to select
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16On e Tal k—T41P I P desk phone gui de
Move a contact to a dierent group:
1. Press the Directory soft key, then press All
Contacts or the Group to which the contact
belongs.
2. Scroll
move, then press Options.
3. Press Detail, select a dierent group, and press
Assign to Group.
to highlight the contact you wish to
Remove a contact from a Blacklist:
1. Press the Menu soft key while the phone is idle.
2. Press the Directory soft key, then press Blacklist.
3. Scroll
unblock and press Options.
4. Select Add to Contacts and press
the change.
to highlight the contact you wish to
to accept
Voice Mail
Retrieve Voice Mail messages
Press the message button on the desk
phone console.
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17On e Ta lk—T41P I P desk phone gu ide
System status, troubleshooting and other settings
Check phone status.
1. Press Menu soft key.
2. Scroll
Basic info will appear: IP Address, MAC Address,
Firmware Version.
3. Select More to see other information: Network (IPv4
and MAC addresses), Phone (configuration
information, product ID and MAC address); and
Account information (number of the phone and
accounts associated with it).
to navigate to and select Status.
Reboot phone:
1. From Advanced Settings, scroll
Reboot and press
2. Scroll
3. Press the OK soft key to confirm.
Note: Alternatively you can press and hold the X below
the
confirm the reboot.
to Reboot and press to select.
key for 10 seconds and then press to
to select.
to Reset &
4. Scroll
would like to view and select
to navigate to and select the info you
.
Reboot or reset phone.
These are advanced settings for administrators only
and require an admin password. The default password
is “admin.”
Navigate to the Advanced Settings page:
1. Press the Menu soft key to open the main menu.
2. Use the
Settings and press
3. Select Advanced and press to select.
4. Enter administrator password and the OK soft key
to confirm.
keys to navigate to
to select.
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18On e Tal k—T41P I P desk phone gui de
Reset phone to factory settings:
1. From Advanced Settings, scroll
Reboot and press
.
to Reset &
2. Select Reset to factory settings and press
3. Scroll
to your desired reset option: Full
Reset, Reset Configuration, User Data Reset.
Network
• Advanced Calling (HD Voice)
Technology
.
• Dual Port Gigabit Ethernet
• IPv6
• SIP v1 (RFC2543), v2 (RFC3261)
• Supports Bridging that allows T41P, T46G, T46GW
and T49G to monitor incoming calls
• Transport Layer Security (TLS)
• Yealink Optima HD voice
Applications and software
• One Talk Compatible
Form factor
ABOUT YOUR OPTIONS:
Full reset: Clears the configuration and the user-
specific data and settings (address book, speed dials,
blacklist, ringtone, backlight, etc.).
Configuration reset: Removes all information related to
the account (number, registration information, etc.), but
keeps the user-specific data and settings untouched.
User data reset: Keeps the account untouched and
removes only the user-specific data and settings.
4. Select your preferred option and press the Save soft
key to select.
5. Press the OK soft key when asked to confirm.
Features
Accessibility
• PoE support
Display and input
• 1XRJ12 (6P6C) EHS port
• 1xRJ9 (4P4C) handset port
• 1xRJ9 (4P4C) headset port
• 2 x RJ45 10/100M Ethernet ports
• Desk phone
• Integrated stand with two adjustable angles
• Message Waiting Indicator (MWI)
• Power over Ethernet (IEEE 802.3af), Class 2
• Wall mountable
Product
• Full-duplex, hands-free speakerphone with AEC
• Mute, Auto Answer, Do Not Disturb
• Set date/time manually or automatically
Tools
• Caller ID with Name
• Speed Dialing
• Six line keys (three-page view)
• Dual-color (red or green) illuminated LEDs
• Illuminated Mute, Headset, Hands-Free
speakerphone keys
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19
Accessibility features
For hearing-impaired users
Feature Description
Adjustable
ringtone and
volume
Adjustable call
volume
Visual
notifications
Electronic
hookswitch
support
Headset memory
mode
Hearing-aid
compatible (HAC)
handsets
TTY support
Visual Message
Waiting Indicator
(MWI)
Choice of a variety of ringtones.
Volume of the ringer can also be
changed to suit needs.
While on a call, raise or lower the
volume of the voice on the far end and
of other phone sounds heard.
Indicators on the phone screen, such
as flashing bars or icons, indicate
when calls are incoming or outgoing,
or if a call is active or held. Indicators
can also indicate phone status and if
certain features are activated.
When using a headset that supports
electronic hookswitch (EHS), controls
on the headset can answer and end
calls. In addition, call volume can be
controlled and calls may be able to be
muted from the headset.
Headset can be set up to take all calls.
The standard handset of Yealink
phone isn't fully compatible with HAC.
If customers have HAC requirement,
Verizon can ship the additional
handset to replace only the current
standard handset of the phone.
Yealink phones support commercial
TTY devices (for example, Ultratec
Superprint).
• An indicator light on the phone
indicates that new messages are
waiting. Icons on the phone screen
also indicate that the phone has new
messages.
• At launch, Voice Mail Indicator
always shows “1”. See Known Issues
for more information.
For vision-impaired and blind users
Feature Description
Adjustable
backlight settings
Tactile five-key
with raised
bumps
Large keys
Physical line keys
Variety of feature
keys to press
Tactilediscernible
number, feature
and navigation
keys
Illuminated
feature keys
Change the backlight setting of the
screen by adjusting backlight settings.
The five-key has bumps that let user
easily discern the position of other
keys on the keypad.
Large keys on the phone console
enable easy access to phone features
and functions.
Yealink phones have physical line keys
to answer and end calls.
Many features on Yealink phones are
accessible by pressing feature keys
on the phone console.
Keys on the phone console are easily
discernible by their size and shape.
Many feature keys are illuminated
when activated, providing alerts when
a feature is enabled.
For mobility-impaired users
Feature Description
Yealink phones can auto-answer calls,
so users don’t have to lift a handset,
Auto-answer
Dedicated
headset jack that
enables the
auto-answer
function
Touchscreen
Built-in
speakerphone
Adjustable phone
stand
push a button or tap a key to answer a
call. If this feature is enabled, phone
will automatically answer incoming
calls using the speakerphone.
Headset can be set up to take all calls.
Certain Yealink phone have large
touchscreens to tap, swipe and press
to perform phone functions and
activate features.
A built-in speakerphone allows users
to use the phone without having to
use a handset or headset.
Yealink phones have adjustable
stands, so the phone can sit at a
comfortable angle on the desktop.
Compatible accessories
EHS36
T41PWMB T41P Wall Mount Bracket
PS5V1200 T41P Power Supply
CORD Replacement Handset Cord
T41PHS T41P Replacement Handset
See options at
Verizon Wireless
EHS36 IP Phone Wireless Headset
Adapter
Headsets
On e Ta lk—T41P IP desk p hone guide
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20
Important customer information
To avoid electric shock, use caution when connecting
cables. For example, do not connect safety extra-low
voltage (SELV) circuits to telephone-network voltage
(TNV) circuits. LAN ports contain SELV circuits, and
WAN ports contain TNV circuits. Some LAN and WAN
ports both use RJ-45 connectors.
To avoid electric shock, do not operate the product or
connect or disconnect cables during electrical storms.
To avoid electric shock, do not use this product in or
near water.
To reduce the risk of fire or overheating, keep this
product in well-ventilated areas, away from radiators
or other heat sources. Do not block cooling vents.
The plug-socket combination must be accessible
at all times because it serves as the main powerdisconnecting device.
Use only the manufacturer-provided AC adaptor
approved for use with this product. Use of another
AC adaptor may cause a fire or explosion.
This product relies on short-circuit (overcurrent)
protection installed in your home or oce. Ensure that
a fuse or circuit breaker no larger than 120 VAC, 15A
U.S. is used on the phase conductors (all current
carrying conductors).
Unplug this product from the wall outlet and refer
servicing to qualified service personnel under the
following conditions:
1. When the power cord or plug is damaged or frayed.
2. If liquid has been spilled into the product.
3. If the product has been exposed to rain or water.
4. If the product does not operate normally when
the operating instructions are followed. Adjust only
those controls that are covered by the operating
instructions, since improper adjustment of other
controls may result in damage and will often require
extensive work by a qualified technician to restore
the product to normal condition.
WEEE warning
To avoid the potential eects on the environment and
human health as a result of the presence of hazardous
substances in electrical and electronic equipment,
end users of electrical and electronic equipment
should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as
unsorted municipal waste and have to collect such
WEEE separately.
Customer feedback
We are striving to improve our documentation quality,
and we appreciate your feedback. Email your opinions
and comments to DocsFeedback@yealink.com.
GNU GPL information
Yealink SIP VP-T49G IP phone firmware contains
third-party software under the GNU General Public
License (GPL). Yealink uses software under the specific
terms of the GPL. Please refer to the GPL for the exact
terms and conditions of the license.
The original GPL license, source code of components
licensed under GPL and used in Yealink products can
be downloaded online: http://www.yealink.com/
GPLOpenSource.
Copyright
Copyright © 2016 YEALINK NETWORK
TECHNOLOGY CO., LTD.
Copyright © 2016 Yealink Network Technology CO.,
LTD. All rights reserved. No parts of this publication
may be reproduced or transmitted in any form or by any
means, electronic or mechanical, photocopying,
recording, or otherwise, for any purpose, without the
express written permission of Yealink Network
Technology CO., LTD. Under the law, reproducing
includes translating into another language or format.
When this publication is made available on media,
Yealink Network Technology CO., LTD. gives its
consent to downloading and printing copies of the
content provided in this file only for private use but not
for redistribution. No parts of this publication may be
subject to alteration, modification or commercial use.
Yealink Network Technology CO., LTD. will not be liable
for any damages arising from use of an illegally
modified or altered publication.
Warranty
The specifications and information regarding the
products in this guide are subject to change
without notice. All statements, information, and
recommendations in this guide are believed to be
accurate and presented without warranty of any kind,
express or implied. Users must take full responsibility
for their application of products.
Yealink Network Technology CO., LTD. makes no
warranty of any kind with regard to this guide,
including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Yealink Network Technology CO., LTD. shall not be
liable for errors contained herein nor for incidental
or consequential damages in connection with the
furnishing, performance, or use of this guide.
Important 911 emergency response information
If you call 911, emergency service responders will be
sent to the registered location you provided when you
provisioned this phone. An incorrect address could
result in incorrect routing of 911 calls and dispatch of
emergency personnel to the wrong location, so please
contact us if your registered location is not accurate.
Data and voice functionality (including the ability to
make and receive 911 calls) will not be available during
a power outage, broadband connection failure or other
service disruption. Neither Verizon Wireless nor any of
its aliates shall be liable for any service outage and/or
inability to access emergency service personnel, nor
shall Verizon Wireless or any of its aliates be
responsible for the acts or omissions of emergency
response center personnel.
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21
Declaration of conformity
Hereby, Yealink Network Technology CO., LTD.
declares that this phone is in conformity with the
essential requirements and other relevant provisions of
the CE, FCC. You can find the CE and FCC information
from the label on the back of the IP phone.
CE mark warning
This device is marked with the CE mark in compliance
with R&TTE Directive 1999/5/EC.
Part 15 FCC Rules
Any changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate the equipment.
This device is compliant with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference
received, including interference that may cause
undesired operation.
Class B digital device or peripheral
Note: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment o
and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment
and receiver.
3. Connect the equipment into an outlet on a
circuit dierent from that to which the receiver
is connected.
4. Consult the dealer or an experienced radio/TV
technician for help.
Important safety precautions
Please read the following important safety notices and
instructions before installing or using the product.
• A DANGER warning refers to situations that could
cause bodily injury.
• A CAUTION warning refers to situations that could
result in equipment malfunction or damage.
1. Follow all warnings and instructions marked on
the product.
2. Unplug this product from the wall outlet
before cleaning.
Do not use liquid cleaners or aerosol cleaners.
Use an antistatic cleaning pad for cleaning.
3. Do not use this product near water.
4. Do not place this product on an unstable cart,
stand or table. If the product falls, it could be
seriously damaged.
5. This product should be operated using the type of
power indicated on the marking label. If you are not
sure of the type of power available, consult your
dealer or local power company.
6. Do not allow anything to rest on the power cord.
Do not locate this product where people will walk on
the cord.
7. Never push objects of any kind into this product
through cabinet slots as they may touch dangerous
voltage points or short-out parts that could result in
a fire or electric shock.
8. Never spill liquid of any kind into or onto the product.
9. Do not attempt to service this product yourself, as
opening or removing covers may expose you to
dangerous voltage points or other risks.
10. Refer all questions regarding servicing of this
product to qualified service personnel.
Danger–electric shock and fire
Electric current from power, telephone, and
communication cables is hazardous, and could
result in electric shock and/or fire.
Learn more.
For more information, visit
www.onetalk.com
On e Ta lk—T41P IP desk p hone guide
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22
T41 desk phone navigation guide
(soft key menu A)
This navigation guide shows the hierarchy of
screens for the Soft Key menu. You can refer to this
diagram for a visual representation of the flow of the
soft key screens and as a reference guide when you
need to locate specific menu items.
History
All; Missed; Placed; Received; Forward
Number/Name Date/Time
Back Delete Option Send
Option
Detail
Call Detail
Name
Number
Time
Line
Duration
Back Edit OK
Add to Contact
Add to Blacklist
Delete All
Cancel OK
Call Detail
Work Number
Mobile Number
Other Number
Account
Group <>
Back ABC Save
Name
Ring
Idle Screen
History
Directory
DND
Menu
Enter Name
Back ABC Delete Save
Back Swtich Save
Enter Name/Number
Back ABC Delete
Search Result
Name/Number
Back Add Options OK
Cancel OK
Add Group
Add Group
Ring
Search
Option
Detail
Delete
Add to Blacklist
Directory—All Contacts
All Contacts Group
Back Add Group Search Enter
Enter
Contact/Number
Back Add Options OK
Add to Contact
Name
Work Number
Mobile Number
Other Number
Account
Ring
Group <>
Back ABC Add Delete
Option
Detail
Delete
Delete All
Add to Blacklist
Cancel OK
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23
T41 desk phone navigation guide
(soft key menu B)
This navigation guide shows the hierarchy of
screens for the Soft Key menu. You can refer to this
diagram for a visual representation of the flow of the
soft key screens and as a reference guide when you
need to locate specific menu items.
Status
IP Address
Network
IPv4
IP Mode
MAC
Phone
Product Name
Hardware
Firmware
Config Version
Prod ID
MAC
Device Cert
Accounts
Line 1
Line 2
More
Network
Phone
Accounts
Back Enter
MAC
Messages
Firmware
More
Exit Enter
Language
Select
Time & Date
SNTP Settings
Manual Setting
Time & Date
DHCP Time
Sound
Ringtone
Key Tone
Idle Screen
History
Directory
DND
Menu
Menu
Status
Settings
Messages
History
Directory
Exit Enter
Basic Settings
Time & Date
Back Enter
Language
Display
Sound
Settings
Basic
Advanced
Exit Enter
Advanced Settings
Network
Reboot
Reset to Factory
Settings
Exit Enter
Network
WAN Port
VLAN
802.1x Settings
VPN
LLDP
CDP
NAT
Exit Enter
WAN Port
IP Mode
IPv4
IPv6
VLAN
WAN Port
PC Port
DHCP VLAN
802.1x Mode
Disable
EAP-MDS
EAP-TLS
EAP-PEAP/MSCHAP
EAP-TTL/EAP-MSCHAPv2
EAP-EAP/GTC
Identify
On e Ta lk—T41P IP desk p hone guide
VPN Active
ON/OFF
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24
T41 desk phone navigation guide
(line key menu)
This navigation guide shows the hierarchy of
screens for the Soft Key menu. You can refer to this
diagram for a visual representation of the flow of the
soft key screens and as a reference guide when you
need to locate specific menu items.
Call Forward
Always Forward
Busy Forward
No Answer Forward
Back OK
Feature Settings
Call Forward
Anonymous Call Rejection
Forward to Voicemail
Start Troubleshooting Trace
Back Enter
Anonymous Call Rejection
Turn ON
Turn OFF
Back OK
Forward to Voicemail
Call Forwarding Always to Voice Mail ON
Call Forwarding Always to Voice Mail OFF
Call Forwarding Busy to Voice Mail ON
Call Forwarding Busy to Voice Mail OFF
Call Forwarding No Answer to Voice Mail ON
Call Forwarding No Answer to Voice Mail OFF
Back OK
One Talk–capable desk phone must be purchased from Verizon to suppor t some of these features. Features available on select phones. Activation of the One Talk feature and broadband connection is required.
Network details & coverage maps at vz w.com . © 2017 Verizon. UG0410317
On e Ta lk—T41P IP desk p hone guide 25
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