Verifone QX700CTLS Users Manual

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QX700

Installation Guide

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VeriFone Part Number DOC139-003-EN-A, Revision A.10

QX700 Installation Guide

© 2012 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand
names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments in this document to your local VeriFone Support Team.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFone Part Number DOC139-003-EN-A, Revision A.10

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Contactless Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CHAPTER 2

Setup Selecting Reader Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Examining the Reader Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installing or Replacing SAM Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connecting Unit to a Controlling Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Contactless Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Mounting the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

CHAPTER 3

Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CTLS Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CHAPTER 4

Maintenance and

Cleaning

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

QX700 INSTALLATION GUIDE 3

CHAPTER 5

Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

External Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

CHAPTER 6

Troubleshooting

Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Guidelines

4 QX700 INSTALLATION GUIDE

PREFACE

This guide is the primary source of information for setting up and installing the
QX700 contactless reader.

Audience

Organization

Related

Documentation

This guide describes the reader’s features, and provides the basic information for
its installation and configuration.

This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the reader.

Chapter 2, Setup. Explains setup and installation of the device, selecting a

location, and establishing connections with other devices.

Chapter 3, Specifications. Discusses the power requirements and dimensions of

the reader.

Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.

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Chapter 5, Service and Support. Provides information on contacting your

VeriFone service provider and information on how to order accessories or
documentations from VeriFone.

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Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines

should you encounter a problem with unit installation and configuration.

To learn more about the reader, refer to the following set of documents and their
associated VeriFone Part Numbers (VPNs).

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QX700 Certifications and Regulations Sheet VPN - DOC139-001-EN

QX700 Quick Installation Guide VPN - DOC139-002-EN

QX700 Reference Guide VPN - DOC139-004-EN

Contactless Software Programmers Guide VPN - 26807

CTLS Interface Developers Guide VPN - 27584

QX700 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

Conventions and

Acronyms

Document

Conventions

Acronym Definitions

This section describes the conventions and acronyms used in this guide.

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross referenced.

The pencil icon is used to
highlight important information.

The caution symbol indicates
possible hardware or software
failure, or loss of data.

The lightning symbol is used as
a warning when bodily injury
might occur.

Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

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Acronym Definitions

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See Conventions and Acronyms.

The cable used is controlling
device-dependent.

Avoid placing the device near
metallic objects.

For safety, do not string cables or
cords across a walkway.

6 QX700 INSTALLATION GUIDE

AVT Artema Vending Terminal

CTLS Contactless

LED Light-Emitting Diode

MDB Multi Drop Bus

MRA Merchandise Return Authorization

NFC Near Field Communications

POS Point-of-Sale

RH Relative Humidity

RJ45 Registered Jack 45

RTS/CTS Request to Send / Clear to Send

SAM Secure Access Module

SRAM Static Random-Access Memory

CHAPTER 1

NOTE

NOTE

Device

Exceptional Ease of

Overview

Features and

Benefits

Use

This chapter provides a brief description of VeriFone’s QX700 contactless reader.

The device is a peripheral contactless payment processing device that supports
payment transaction in a variety of environments, specifically outdoor and
unattended markets.

The QX700 is VeriFone’s contactless acceptance peripheral device. It creates an
economical solution for merchants who are looking to expand their payment
acceptance options. The contactless card reader allows a customer to quickly pay
for items using their contactless card and tapping it on the device, thus completing
their transaction with speed and ease, and without further input.

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The following features of the device simplifies transactions in various
environments:

• RS-232 connectivity is integrated into the device to conveniently suit most

unattended environments

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This feature is not available for AVT compact devices.

• Contactless logo placement on device for optimized user experience

• Bright LEDs, display transaction process progress

The implementation of the LED color configuration varies by (or may not be

present in some) regional locations.

• Buzzer for audio confirmation of contactless transactions

• A SAM connector

• Compact, sleek, and stylish shape

• Designed for outdoor use

• Quick and easy to use

QX700 INSTALLATION GUIDE 7

DEVICE OVERVIEW

Features and Benefits

• Rugged and reliable design

• Connects with various VeriFone unattended POS terminals

• Conducive design supports payment transactions in a variety of payment

situations, such as transportation, vending, and kiosk environments

Security

Contactless Capabilities

The following EMVCo features of the device ensure secure contactless
transactions:

• EMV Level 1 and Level 2 Type Approval

The device includes the following contactless capabilities:

• VeriFone’s advanced contactless architecture future-proofs your investment

with Single Contactless Interface (SingleCI), SoftSAMs, and side-by-side
application architecture systems.

• Supports contactless cards as well as NFC phones, supporting the following

card types:

• ISO 14443 A&B

• MiFare (MiFare + / DESfire)

• ISO 18092 Active Communications (NFC –- peer-to-peer mode)

• FeliCa

• PayPass

• payWave

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8 QX700 INSTALLATION GUIDE

Setup

WARNING

CAUTION

Selecting

Reader Location

CHAPTER 2

This chapter describes the setup procedure for the contactless reader, in the
following sections:

• Selecting Reader Location

• Unpacking the Shipping Carton

• Examining the Reader Features

• Installing or Replacing SAM Cards

• Connecting Unit to a Controlling Device

• Contactless Support

• Mounting the Reader

• Using the Reader

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Use the following guidelines when selecting a location for your contactless reader:

• Select a location convenient for the customer.

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• Select a location near the device that will be connected to the contactless unit.

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Environmental

Factors

For safety, do not string cables or cords across a walkway.

Metallic objects in close proximity to the reader may cause card detection
problems. Avoid placing metallic objects at the front of the card reader, apart from
the mounting surface.

The contactless device is waterproof and dustproof, and is suitable for outdoor
use. The reader is designed for any rainfall to run off of it and fade-proof from sun
exposure.

QX700 INSTALLATION GUIDE 9