Verifone P400PLUS Users Manual

P400/P400 PLUS

Installation Guide

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Verifone Part Number DOCXXX-00X-EN-A, Revision A.3

P400/P400 PLUS Installation Guide

© 2015 V erifone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.

Verifone Inc.

1-800-Verifone

www.verifone.com

Verifone Part Number DOCXXX-00X-EN-A, Revision A.3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Overview P400. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

CHAPTER 2

Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

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Front Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

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Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

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Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

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Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

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Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

MSAM/MicroSD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Smart Card Reader Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Contactless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

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Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Changing or Installing a MicroSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Attaching a Cable Connector to the

P400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connection to Another Verifone Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . 15

RS-232 Connection Using an External Power Brick. . . . . . . . . . . . . . . . . . . 15

Direct USB Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

USB–Download Support using an External Power Brick . . . . . . . . . . . . . . . 16

Ethernet Connection with External Power Brick . . . . . . . . . . . . . . . . . . . . . . 16

Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Stylus and Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Mounting Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Mounting P400 to a Flat Surface (Without a Mounting Adapter) . . . . . . . . . 19

Mounting P400 with Mounting Adapter to a Vertical Bracket . . . . . . . . . . . . 19

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CHAPTER 3

Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

P400/P400 PLUS INSTALLATION GUIDE 3

Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

CHAPTER 4

Troubleshooting

Guidelines

Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

CHAPTER 5

Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Wall Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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APPENDIX A P400 Caution and Warning Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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4 P400/P400 PLUS INSTALLATION GUIDE

PREFACE

This guide is the primary source of information for setting up and inst alling a P400
device.

Audience

Organization

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Related

Documentation

This guide provides simple descriptions of the P400 features, as well as basic
information for installing and configuring the P400.

This guide is organized as follows:

Chapter 1, Overview. Provides an overview of a P400 device.
Chapter 2, Setup. Explains how to set up and install the P400, as well as to

establish connections with other devices.

Chapter 3, Specifications. Discusses the power requirements and dimensions of

P400.

Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on cont

service provider, ordering accessories or
maintaining the P400 unit.

Appendix A, P400 Caution and Warning Messages. Shows the UL/cUL

certification-compliant translations of all W
installation guide.

To learn more about the P400 device, please refer to the following documents and
their associated Verifone Part Numbers (VPN):

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documentation from Verifone, and

arning and Caution messages in this

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acting your Verifone

P400 Certifications and Regulations VPN DOC435-001-EN
P400 Quick Installation Guide VPN DOC435-002-EN

P400/P400 PLUS INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Guide Conventions

Guide

Conventions

Please refer to the following document conventions for quickly identifying special
formatting.

Table 1 describes these conventions and provid

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross-references.

Italics Italic typeface indicates book

titles or emphasis.
The pencil icon is used to

highlight important information.

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The caution symbol indicates
hardware or software failure, or
loss of data.

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The lightning symbol is used as a
warning when bodily injury might
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es examples of their use.

See Guide Conventions.

You must no t use this unit
underwater.

RS-232-type devices do not work
on the P400 communication port.

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The unit is not waterproof or
dustproof, and is intended for
indoor use only.

Due to risk of shock do not use
the unit near water.

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Acronym Definitions

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Please refer to Table 2 for the acronyms used in this manual.

Table 2 Acronym Definitions

Acronym Definitions

3DES Triple Data Encryption Algorithm
AC Alternating Current
ANSI American National Standards Institute
cUL Underwriters' Laboratories of Canada
DC Direct Current
DUKPT Derived Unique Key Per Transaction Method as defined in the

VISA’s POS Equipment Requirement: PIN processing and Data

Authentication, International Ver sion 1.0, August 1988
ECR Electronic Cash Register
EMV Europay, MasterCard, and Visa
ISO International Organization for Standardization
MRA Merchandise Return Authorization
MSAM Multiple Secure Access Module
LAN Local Area Network
LCD Liquid Crystal Display
LED Light-Emitting Diode
PED PIN Entry Device

6 P400/P400 PLUS INSTALLATION GUIDE

Table 2 Acronym Definitions (continued)

Acronym Definitions

PIN Personal Identification Number
POS Point-of-Sale
RS-232 Recommend Standard number 232
SAM Secure Access Module
UL Underwriters Laboratories
USB Universal Serial Bus
VPN Verifone Part Number

PREFACE

Guide Conventions

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P400/P400 PLUS I

NSTALLATION GUIDE 7

PREFACE

Guide Conventions

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8 P400/P400 PLUS INSTALLATION GUIDE

Overview

CHAPTER 1

This chapter provides the description and enumeration of features for the P400.

P400

Front Functions

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Back Functions

The P400 is Verifone’s next generation integrated retail PINpad device. Its
touchscreen functionality and sophisticated design is perfect for high-end retail
establishments.

Although the P400 is a consumer facing handheld device, it can also be fix
mounted in some integrated retail scenarios. Given this, the product’s design is
equally appealing as a handheld PINpad and robust enough to look and function
appropriate in a fixed mount setting.

The P400 includes the following features:

• Capacitive touch LCD display

• Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/

The rear of the P400 device shows the following:

• Cable connector compartment.

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Clear, and Enter keys.

• Supports telco-style format

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• Dual-function Backspace/Clear key.

• Customer-entry for Cancel and Enter keys.

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Features and

Benefits

• Threaded grommets for attaching the wall mount adapter.

• A uSD and a dual-stack MSAM connectors built into the back of the unit to

support stored-value card programs or other merchant card requirements.

Exceptional Ease of Use and Ergonomics

• Sleek and stylish shape occupies minimal counter space.

• Bold, ergonomic design fits comfortably in the palm of a hand.

• Large, hard-rubber keys provide improved tactile feedback, minimizing errors

and maximizing ease-of-use for consumers of all ages.

• Intuitive telco-style interface and colored control keys simplify training and

reduce support requests.

• 320 (RGB) x 480 TFT (HVGA) display with a capacitive touch panel.

• Rugged and reliable design.

P400/P400 PLUS INSTALLATION GUIDE 9

OVERVIEW

Features and Benefits

• Connects with most POS payment terminals.

• Supports payment transactions in a variety of payment environments.

Critical Security Protection

• Offers a choice of Master/Session or DUKPT key-management methods to

protect PIN-based transactions.

• Offers secure, reliable PIN input for expanding range of PIN-based

transactions.

• PCI-compliant for secure solutions, meeting the PED standard.

• Meets ISO and ANSI standards for PIN encryption, key management, and

MAC.

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• Key injection simplified and secured with Verifone’s SecureKit key loading

software.

• Rugged and reliable design absorbs hard knocks found at point-of-sale

counters.

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• Removable privacy shield offers option of supplemental physical security.

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• Connects with most POS payment terminals, PCs, and ECRs.

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• USB Connectivity that gives another option to connect with payment terminals,

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personal computers, and electronic cash registers (ECRs).

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10 P400/P400 PLUS INSTALLATION GUIDE

Setup

WARNING

CAUTION

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Selecting

Location

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CHAPTER 2

This chapter describes the setup procedure for the P400, in the following sections:

• Selecting Location

• PIN Protection Measures

• Unpacking Shipping Carton

• MSAM/MicroSD Cards

• Power Supply

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• Cable Connections

• Smart Card Reader Use

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• Magnetic Card Reader Use

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• Contactless Transactions

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• Optional Accessories

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Use the following guidelines to select the best location for the P400 device.

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To Select a Location

Choose a location convenient for both merchant and client:

Environmental

Factors

• Far from heavy metal objects,

• A flat support surface---such as a countertop or table,

• Near a power outlet and the terminal or computer that connects to the P400.

For safety, do not string cables or cords across a walkway.

• Do not use the unit where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the unit away from direct sunlight and anything that radiates heat, such

as a stove or a motor.

• Do not use the P400 outdoors.

The P400 is not waterproof or dustproof, and is intended for indoor use only. Any
damage to the unit from exposure to rain or dust can void any warranty.

P400/P400 PLUS INSTALLATION GUIDE 11