Verifone OMNI3600C Users Manual

OMNI 3600 TERMINAL
Install/Replace MSAM Cards
Figure 8 Close the Printer Cover
NOTE
Printer Test
Install/Replace
MSAM Cards
To prevent damage to the print roller on the paper roll cover, always close the
cover by gently pressing down on the paper roll cover tab.
To ensure the printer is operating correctly:
1 Turn on the terminal by pressing the green enter key (see Figure 2, page 10).
2 Enter system mode by pressing F2+F4 at the initial copyright screen, and
3 Toggle through the
reach
SYS MODE MENU 6
4 Press F4 to enter the
5 Press F3,
The test printout, with printer information and repeating character strings, is approximately 38 cm (15 in.) long.
When you first receive your Omni 3600 terminal, you may need to install a merchant smart card or one or more micromodule-sized security account manager (MSAM) cards, or you may need to replace old cards. Often, these small cards arrive on a larger, credit card-style plastic card, from which they must be removed. The following procedure describes MSAM card installation.
Test
SYS MODE MENU
.
Printer ID
, to start the printer self-test.
screens, using the down arrow key until you
screen.
CAUTION
Observe standard precautions for handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. An anti-static wrist strap grounded to a metal surface is recommended.
1 Remove the battery (see Smart Battery)
2 Open the MSAM door located beneath the battery (Figure 9):
16 OMNI 3600 INSTALLATION GUIDE
a Push down and back on the raised arrow on the door.
b Lift up on the raised arrow with the tip of your index finger.
OMNI 3600 TERMINAL
Install/Replace MSAM Cards
c Open the door until it is in the upright position, resting against the end of
the terminal.
Figure 9 Open the MSAM Access Door
The three MSAM cardholders are now accessible. Each cardholder consists of a hinged tilt-up cover attached to a connector base (Figure 10).
Figure 10 MSAM Card Installation
3 Access the MSAM cardholders (reference Figure 10):
a Unlock the cardholder: Slide the lock plate to the unlocked position, in the
OPEN direction (Figure 11).
Figure 11 MSAM Cardholder Lock Plate Detail
O
MNI 3600 INSTALLATION GUIDE 17
OMNI 3600 TERMINAL
Install/Replace SIM Card (GSM models)
Figure 12 Insert MSAM Card into Cardholder
4 Remove any previously installed MSAM card by sliding the card from the
b Open the cardholder by pivoting the cover on its hinge away from the
connector base (Figure 12).
cover.
NOTE
CAUTION
Install/Replace
SIM Card (GSM
models)
5 Install an MSAM card by aligning the card and carefully sliding it within the
guides on the cover until fully inserted.
The cardholder has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly when the cover is closed. The MSAM card has a notch on one corner to ensure it is correctly positioned in the cardholder. Before inserting the MSAM card, position it as shown in Figure 12.
6 Close the cover (Figure 12).
7 Lock each MSAM cardholder by sliding its locking plate towards the LOCK
arrow until the plate stops (Figure 11).
To avoid damage to the MSAM cardholders, ensure each cardholder is locked
before closing the MSAM door.
8 Close the MSAM door.
9 Replace the smart battery.
The SIM (Subscriber Identity Module) card is a smart card inserted in the Omni 3600 GSM terminal that contains your GSM radio account information. Use the following procedure to replace or install a SIM card.
18 OMNI 3600 INSTALLATION GUIDE
OMNI 3600 TERMINAL
NOTE
Install/Replace SIM Card (GSM models)
1 Remove screw from SIM card access door on back of Omni 3600 terminal
(Figure 13).
Figure 13 Remove SIM Door Screw
2 Remove the SIM card access door (Figure 14):
NOTE
Figure 14 Slide Off SIM Card Access Door
3 Open the SIM card holder and slide the SIM card supplied by your provider
into the cardholder (Figure 15).
Do not lose the SIM card dust cover or retaining screw.
Figure 15 Insert SIM Card into Cardholder
The SIM cardholder has a notch on one corner to ensure the SIM card is positioned correctly. The SIM card has a notch on one corner for easy orientation in the cardholder. Before inserting the SIM card, position it as shown in Figure 15, with the card’s gold contacts facing down.
4 Replace the SIM card access door and screw.
O
MNI 3600 INSTALLATION GUIDE 19
OMNI 3600 TERMINAL
Wireless Transactions
Wireless
Transactions
Smart Card
Reader
Transactions
To conduct a wireless transaction:
Ensure the terminal is in an optimal position for transmitting.
Follow the on-screen instructions provided with your application.
To conduct a smart card transaction:
1 Position the smart card with the contacts up and insert it into the smart card
reader slot in a smooth, continuous motion until it seats firmly (Figure 16).
Leave the smart card in the card reader until the transaction is complete. Premature removal voids the transaction.
Magnetic Card
Reader
Transactions
Figure 16 Using the Primary Smart Card Reader
2 Remove the card when the display indicates the transaction is complete.
To conduct a credit/debit card transaction:
1 Position the card with the magnetic stripe facing down and towards the printer.
2 Swipe it through the reader from left-to-right, as shown in Figure 17.
Figure 17 Using the Magnetic Card Reader
20 OMNI 3600 INSTALLATION GUIDE
OMNI 3600 TERMINAL
Antenna (Some Wireless Models)
Antenna (Some
Wireless
Models)
NOTE
CAUTION
Installation
For some Omni 3600 terminals to establish a wireless connection, an external
antenna is provided. This connection allows communication with your service
provider to upload transaction data from the terminal and download system
upgrades to the terminal. Radio service is activated by your service provider.
Most Omni 3600 terminals have an internal antenna and this section can be ignored.
Only use the antenna designed for your unit. Failure to use the proper antenna results in the inability to establish a wireless connection.
Never hold the unit by the antenna; doing so may break the connection and void your warranty.
Data transfers can also be performed through the Omni 3600 base (see
Omni 3600 Base Communications Ports).
This section only discusses Omni 3600 terminals with external antenna.
The Omni 3600 should arrive from manufacture with the antenna attached. If
unattached, use the following procedure to install the antenna:
Orientation
1 Locate the antenna port on the side of the Omni 3600 terminal.
2 Align the respective “notch” inside the antenna to the key in the terminal
(Figure 18).
3 Push gently on the center of the base of the antenna until it locks in position.
Figure 18 Antenna Installation
To establish good wireless communication (uplink), it is important that the antenna
always be vertically aligned with respect to ground and sky (Figure 19). For
example, if standing and holding the terminal horizontally, position the antenna at
an approximately 90° angle to the unit (that is, pointing up from the printer). This
should point the antenna directly at the sky.
O
MNI 3600 INSTALLATION GUIDE 21
OMNI 3600 TERMINAL
Antenna (Some Wireless Models)
If the unit is on a flat surface (for example, a table top) or docked in the Omni 3600 base, position the antenna so that it points directly at the sky. Soft detentes are felt and clicks heard when positioning the antenna. These detentes maintain antenna positions of 60°, 90°, and 180° .
Figure 19 Correct Antenna Position for Uplink
If an application (for example, SoftPay) is installed in your Omni 3600 unit, a signal strength indicator may appear on the display.
Replace the
Antenna
If your Omni 3600 terminal has difficulties completing wireless transactions, you may have to replace the antenna. Use the following procedure to replace the antenna:
1 Remove the existing antenna from the Omni 3600 terminal:
a Rotate the antenna to align with the base of the unit, pointing away from
the back.
b Grasp the base of the antenna, close to the body of the terminal.
c Pull gently out until the antenna unsnaps from the antenna port.
2 Align the respective notch inside the new antenna to the key in the antenna
port on the terminal (Figure 18).
3 Push gently on the center of the base of the newly installed antenna until it
locks in position.
22 OMNI 3600 INSTALLATION GUIDE
Omni 3600 Base
CHAPTER 3
This section discusses the features of the Omni 3600 base, including
providing power to the Omni 3600 base,
docking the Omni 3600 terminal,
charging the smart battery in a docked terminal,
charging a spare smart battery,
establishing communications, and
connecting peripheral devices.
The Omni 3600 base does not support PIN pad connections.
Unpack the
Shipping
Carton
NOTE
Refer to Figure 20 and the following procedure while unpacking the Omni 3600 base shipping carton.
OPTIONAL ACCESSORIES
OMNI 3600
BASE
TELCO CABLE
(OPTIONAL)
Figure 20 Omni 3600 Base Shipping Carton Contents
1 Remove the following items:
Omni 3600 base
Telco cable (optional)
The power pack and power cable, spare battery packs, and Telco cable are available separately. See Accessories and Documentation for ordering information.
2 Remove all plastic wrap from the Omni 3600 base and other components.
OMNI 3600 INSTALLATION GUIDE 23
OMNI 3600 BASE
Omni 3600 Base Features
Omni 3600
Base Features
CAUTION
This section discusses the features of the Omni 3600 base.
SPARE BATTERY DOCK
TERMINAL DOCKING CONTACTS
TERMINAL DOCKING
STATUS LEDS
CRADLE
Figure 21 Omni 3600 Base Features: Top
Avoid touching the contacts in the raised area in the center of the Omni 3600 base. Finger oils tarnish contacts, causing bad connections. If the battery charge state or terminal power LEDs do not light when the terminal is docked, or there is a high occurrence of bad or incomplete data transfers, clean the contacts. See
Maintenance for more information.
TERMINAL DOCKING
CRADLE
TELSET
PORT
TELCO
PORT
RS-232
PORT
POWER PORT
Figure 22 Omni 3600 Base Features: Back (Telco models)
The Omni 3600 base
recharges the smart battery within a docked Omni 3600 terminal,
charges a spare smart battery pack placed in the spare battery dock,
establishes communications to a host through a 14.4 Kbps modem (Telco
port), and
connects to optional peripherals through the serial (RS-232) port (see
Peripheral Devices).
The following are the physical features of the Omni 3600 base (Figure 21 and
Figure 22):
Three status LEDs (light emitting diodes) viewed left-to-right
24 OMNI 3600 INSTALLATION GUIDE
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