Verifone E355 User Manual

e355

Installation Guide

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Verifone Part Number DOC087-063-EN-A, Revision A.2

e355 Installation Guide

WARNING

© 2015 Verifone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.

The e355 uses a lithium-ion rechargeable battery. Do not dispose the e355 in a fire.
Lithium-ion polymer batteries must be recycled or disposed of properly. Do not dispose
lithium-ion polymer batteries in municipal waste sites.

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Verifone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

1-800-VERIFONE

www.verifone.com

Verifone Part Number DOC087-063-EN-A, Revision A.2

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

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CHAPTER 2

Device Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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Examining e355 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

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Examining e355 Frame Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

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Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing/Replacing an MSAM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Manually Starting and Resetting the e355 . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connecting the e355 to a Power Source or a Host Computer . . . . . . . . . . . 15

Color Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using the Barcode Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Attaching the e355 Device to the e355 Frame . . . . . . . . . . . . . . . . . . . . . . . 20

Attaching a Tablet to the e355 Frame. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connecting the e355 Frame to a Power Source. . . . . . . . . . . . . . . . . . . . . . 21

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CHAPTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

CHAPTER 4

Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

E355 INSTALLATION GUIDE 3

CONTENTS

CHAPTER 5

Verifone Service

and Support

CHAPTER 6

Troubleshooting

Guidelines

Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 29

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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4 E355 INSTALLATION GUIDE

This guide is your primary source of information for setting up the e355.

PREFACE

Audience

Organization

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Related

Documentation

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This guide is useful for anyone installing an e355 device. Basic descriptions of the
device features are also provided.

This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the e355.
Chapter 2, Device Setup. Explains how to set up the e355 device. It tells you how

to select a location, establish power connection, and install the MSAM card.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

e355.

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Chapter 4, Maintenance. Explains how to maintain your e355.
Chapter 5, Verifone Service and Support. Provides information on how to contact

your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in device installation.
To learn more about the e355, refer to the following set of documents:

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e355 Certifications and Regulations Sheet VPN DOC087-061-EN
e355 Quick Installation Guide VPN DOC087-062-EN
e355 Web site

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www.paywaremobile.com

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E355 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

Conventions and

Acronyms

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This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross referenced.

Italics Italic typeface indicates book

titles or emphasis.

Courier The courier type face is used

while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.

The pencil icon is used to
highlight important information.

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See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.

http://www.verifone.com

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RS-232-type devices do not work
with the PIN pad port.

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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
NFC Near Field Communication
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
SIM Subscriber Identity Module
USB Universal Serial Bus
VPN Verifone Part Number

The caution symbol indicates
possible hardware or software
failure, or loss of data.

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The lightning symbol is used as
a warning when bodily injury
might occur.

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The device is not waterproof or
dustproof, and is intended for
indoor use only.

Due to risk of shock do not use the
device near water.

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Device Overview

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CHAPTER 1

This chapter provides a brief description of the e355.
The e355 connects with various tablet devices for the next generation of PAYware

Mobile enterprise. It supports the use of the SPP standard to connect between the
e355 and tablet.

Some of the e355’s key features include: a fast processor, large memory, the
latest PCI 4.0 security, integrated 2D barcode scanner, mechanical keypad,
integrated contactless and NFC-ready, in a small most versatile form factor.

The e355 is a portable, battery-powered device designed to fit your hands
comfortably and is ideal for consumer-facing and merchant-facing retail integrated
applications. It has a removable battery that can be charged by external power
adapter through a micro-USB connector and gang charger. It also features a crisp
320 x 240 color LCD display.

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Figure 1 The e355 Unit
Key Features

• 400 MHz ARM11 processor delivers

power and usability in a convenient

“hand-over” design

• Multi-application operating

environment

• Advanced memory architecture to

meet tomorrow’s needs

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• Offers unsurpassed performance on

EMV smart card transactions

• Security architecture exceeds

specifications for PCI-PED and
sophisticated file authentication

• Multiple connectivity and

contactless options

• 32-bit processing and multi-tasking

capabilities

• Spill-resistant design prevents liqui d

from entering the unit by forcing it down
and off the front of the device

E355 INSTALLATION GUIDE 7

DEVICE OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use

Performance and

Durability

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The e355 provides the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad,
colored display, 2D barcode reader, and contactless/NFC support.

• The lightweight, compact, stylish, and ergonomic balance allows convenient

device hand-off to the consumer for PIN entry or other input.

• Large, well-placed, mechanical keys provide a continuity of user experience

between the e355 and the iOS, Android, or Windows device.

• Horizontal magnetic stripe card reader with an enlarged card entrance delivers

optimal card swiping and reading without the need to visually guide the card.

• The e355 size is easily able to be dropped in most pockets. An optional

hands-free holster is available that fits the server’s or clerk’s belt so that the
e355 can be quickly removed and easily handed to the customer.

• Powerful 400-mHz ARM11 processing completes transactions quickly.

• High-capacity lithium-ion polymer battery can rapidly charge and offer 10+

hours of power.

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• Standard Micro-USB port allows for convenient product charging.

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• Rounded corners to minimize breakage and drop-resistant to 3 feet on

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concrete surfaces.

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• 192 MB of standard memory.

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Security

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Contactless

Capability

• PCI PED 4.x approved for debit and other PIN-based transactions

• EMV Level 1 type approval

• Tamper-resistant construction, SSL protocols, and VeriShield file

authentication

• Supports VeriShield Protect encryption implementations

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• Advanced contactless architecture that future-proofs investment with a single

contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.

• Large tap zone (above the keypad) that encompasses the PIN pad optimizes

user experience.

• Contactless version accepts EMV in addition to magnetic stripe contactless

payments as well as PIN-based transactions.

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8 E355 INSTALLATION GUIDE

Device Setup

CHAPTER 2

This chapter describes the device setup procedure. You will learn about:

• Usage Guidelines

• Unpacking the Shipping Carton

For e355 Device

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• Examining e355 Device Features

• Installing/Replacing an MSAM Card

• Manually Starting and Resetting the e355

• Connecting the e355 to a Power Source or a Host Computer

• Color Behavior

• Using the Smart Card Reader

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• Using the Magnetic Stripe Reader

• Using the CTLS Reader

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• Using the Barcode Reader

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For e355 Frame

• Examining e355 Frame Features

• Attaching the e355 Device to the e355 Frame

• Attaching a Tablet to the e355 Frame

• Connecting the e355 Frame to a Power Source

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E355 INSTALLATION GUIDE 9

DEVICE SETUP

CAUTION

Usage Guidelines

Usage

Guidelines

Environmental

Factors

Personal Security

Considerations

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Use the following guidelines when using your e355.

• Select a flat support surface, such as a countertop or table, to keep the device

safe in between uses.

• Do not use the device where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the device away from direct sunlight and anything that radiates heat,

such as a stove or motor.

• Do not use the device outdoors.

The device is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

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The e355 is a handover device. Always exercise extreme caution when
conducting transactions especially during PIN entry.

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• Hand the e355 directly to the cardholder for PIN entry.

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• Encourage the cardholder to hold the e355 close to avoid others from seeing

the information entered.

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Electrical

Considerations

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Unpacking the

Shipping Carton

To unpack the

shipping carton

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• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).

• Do not use the device near water or in moist conditions.

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Open the shipping carton and carefully inspect its content s for possible t ampering
or shipping damage. The e355 is a secure product and any tampering may cause
the device to cease to function properly.

1 Remove and inspect the following items:

• e355 unit

• USB to Micro-USB cable

2 Remove all plastic wrapping from the unit and other components.

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10 E355 INSTALLATION GUIDE

DEVICE SETUP

CAUTION

NOTE

NOTE

LCD DISPLAY

KEYPAD

2D IMAGER

BARCODE BUTTON
POWER LED INDICATOR

MICRO-USB PORT

DOCKING CONNECTOR

MAGNETIC STRIPE READER

SMART CARD READER

Examining e355 Device Features

3 Remove the clear protective film from the unit.

Do not use a unit that has been damaged or tampered with. The e355 comes
equipped with tamper-evident labels. If a label or component appears damaged
or if the device appears to have been opened, please notify the shipping
company and your Verifone representative or service provider immediately.

4 Save the shipping carton and packing material for future repacking or moving

the device.

Charge the e355 device for eight hours before initial use.

Examining e355

Device Features

Front View

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Before you continue the installation process, familiarize yourself with the features
of the e355. (See

Figure 3 and Figure 2)

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Verifone ships variants of the e355 for different markets. Your device may have a
different configuration. The following devices may or may not be present: a CTLS
reader, smart card reader, or a barcode scanner. However, the basic processes
described in this guide remain the same, regardless of device configuration.

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The front panel includes the following features:

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Figure 2 e355 Device Features (Front View)

• A 320 x 240 pixel color LCD Display

• Barcode Buttons located on both sides of the e355 to activate the 2D imager

for scanning barcodes. (See

Using the Barcode Reader)

E355 INSTALLATION GUIDE 11