Us robotics USR9602 User Guide
USB Internet Mini Phone
User Guide
Guide de l'utilisateur
Bedienungsanleitung
Guida utente
Guía del usuario
Gebruikershandleiding
Kullanõm Kõlavuzu
Руководство пользователя
Användarhandbok
Uživatelská příručka
Felhasználói kézikönyv
Instrukcja użytkownika
Manual do Utilizador
Käyttöohje
Brugerhåndbog
Brukerhåndbok
Eγχειρίδιο Χρήσης
#R24.0645.00
rev 2 7/06
USB Internet Mini Phone User Guide
Guide de l'utilisateur de l'USB Internet Mini
Phone
USB Internet Mini Phone
Bedienungsanleitung
Guida utente di USB Internet Mini Phone
Guía del usuario del USB Internet Mini
Phone
Gebruikershandleiding USB Internet Mini
Phone
USB Internet Mini Phone Kullanõm
Kõlavuzu
Руководство пользователя USB
Internet Mini Phone
Användarhandbok för USB Internet Mini
Phone
Uživatelská příručka k internetovému
telefonu USB Internet Mini Phone
USB Internet Mini Phone felhasználói
kézikönyve
Przewodnik użytkownika telefonu USB
Internet Mini Phone
Manual do Utilizador do USB Internet Mini
Phone
U.S. Robotics Corporation
935 National Parkway
Schaumburg, Illinois
60173-5157
USA
No part of this documentation may be reproduced in any form or by
any means or used to make any derivative work (such as a translation, transformation, or adaptation) without written permission
from U.S. Robotics Corporation. U.S. Robotics Corporation reserves
the right to revise this documentation and to make changes in the
products and/or content of this document from time to time without
obligation to provide notification of such revision or change. U.S.
Robotics Corporation provides this documentation without warranty
of any kind, either implied or expressed, including, but not limited
to, implied warranties of merchantability and fitness for a particular
purpose. If there is any software on removable media described in
this documentation, it is furnished under a license agreement
included with the product as a separate document, in the hard copy
documentation, or on the removable media in a directory named
LICENSE. If you are unable to locate a copy, please contact USRobotics and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGEND If you are a United States
government agency, then this documentation and the software
described herein are provided to you subject to the following:
All technical data and computer software are commercial in nature
and developed solely at private expense. Software is delivered as
“Commercial Computer Software” as defined in DFARS 252.2277014 (June 1995) or as a “commercial item” as defined in FAR
2.101(a) and as such is provided with only such rights as are provided in USRobotics standard commercial license for the Software.
Technical data is provided with limited rights only as provided in
DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987) whichever is applicable. You agree not to remove or deface any portion of
any legend provided on any licensed program or documentation
contained in, or delivered to you in conjunction with, this Administrator Guide.
Copyright © 2006 U.S. Robotics Corporation. All rights reserved.
U.S. Robotics and the USRobotics logo are registered trademarks of
U.S. Robotics Corporation. Other product names are for identification purposes only and may be trademarks of their respective companies. Product specifications subject to change without notice.
Contents
English
Installation....................................................................................1
Operation..................................................................................... 8
Troubleshooting..........................................................................12
Support.......................................................................................16
Regulatory and Warranty ............................................................18
Français
Installation.................................................................................25
Fonctionnement .........................................................................32
Dépannage.................................................................................37
Assistance...................................................................................41
Informations légales et garantie.................................................43
Deutsch
Installation.................................................................................49
Operation (Betrieb) .................................................................... 56
Fehlerbehebung..........................................................................61
Support...................................................................................... 65
Hinweise zu Vorschriften und Garantie ......................................67
Italiano
Installazione...............................................................................73
Funzionamento .......................................................................... 80
Risoluzione di problemi.............................................................. 85
Servizio assistenza.....................................................................89
Conformità e garanzia .................................................................91
Español
Instalación ................................................................................. 97
Funcionamiento ........................................................................104
Solución de problemas .............................................................109
Asistencia técnica .....................................................................113
Normativa y garantía.................................................................115
Nederlands
Installatie..................................................................................121
Werking.....................................................................................128
Problemen oplossen .................................................................133
Ondersteuning ..........................................................................137
Reglementen en garantie ..........................................................139
Türkçe
Kurulum .............................................................................. 145
Çalõştõrõlmasõ ....................................................................... 152
Sorun Giderme ................................................................... 157
Destek................................................................................. 161
Yasal Bilgiler ve Garanti ..................................................... 163
Русский
Установка........................................................................... 169
Использование.................................................................. 176
Устранение неисправностей ............................................ 181
Техническая поддержка.................................................... 185
Соответствие стандартам и гарантия ............................. 187
Svenska
Installation................................................................................193
Användning..............................................................................200
Felsökning................................................................................205
Support.................................................................................... 209
Bestämmelser och garanti ........................................................211
Česky
Instalace ............................................................................. 217
Provoz................................................................................. 224
Řešení problémů ................................................................ 229
Podpora .............................................................................. 233
Informace o předpisech a záruce ....................................... 235
Magyar
Telepítés............................................................................. 241
Használat............................................................................ 248
Hibaelhárítás....................................................................... 253
Támogatás.......................................................................... 257
Szabályozási és jótállási információk ................................. 259
Polski
Instalacja............................................................................. 265
Obsługa .............................................................................. 272
Rozwiązywanie problemów ................................................ 277
Pomoc techniczna .............................................................. 281
Informacje dotyczące regulacji prawnych i gwarancji ......... 283
Português
Instalação ................................................................................289
Funcionamento ........................................................................ 296
Resolução de problemas...........................................................301
Suporte....................................................................................305
Regulamentos e Garantia.........................................................307
Suomi
Asennus ....................................................................................313
Toiminta................................................................................... 320
Vianmääritys............................................................................ 324
Tuki..........................................................................................328
Määräykset ja Takuu................................................................330
Dansk
Installation...............................................................................337
Funktioner................................................................................344
Fejlfinding ................................................................................348
Support....................................................................................352
Lovmæssige oplysninger og garanti......................................... 354
Norsk
Installering................................................................................361
Bruk .........................................................................................368
Feilsøking.................................................................................372
Støtte.......................................................................................376
Standarder og normer samt garanti ......................................... 378
Ελληνικά
Εγκατάσταση ...................................................................... 385
Λειτουργία ........................................................................... 392
Αντιμετώπιση προβλημάτων............................................... 396
Υποστήριξη ......................................................................... 400
Πληροφορίες σχετικά με τη συμμόρφωση με τους
κανονισμούς και την εγγύηση ............................................. 402
English
English
Installation
Package Contents
• USRobotics USB Internet Mini Phone
• USB Cable
• Installation CD-ROM
• Installation Guide
System Requirements
To use the USRobotics USB Internet Mini Phone and
Skype™ Internet telephony service, your computer system
and environment must meet the following minimum
requirements:
• Windows® 2000 or XP
• 400 MHz processor speed
• USB 1.1 or USB 2.0 port
• 15 MB available disk space
• 128 MB RAM
• High speed Internet connection
•CD-ROM drive
•Skype software
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English
Phone Features
ABC
0
USB
Cable
DEF
MNO
WXYZPQRS TUV
#
+
123
GHI JKL
456
789
*
Skype
Displays Skype window on computer
Navigates Skype window tabs
Up/Down
Adjusts voice volume during calls
Scrolls through contacts and call history
Backspace
Press to delete entered digits
Press and hold to delete all digits
Press to select ring tone for phone
End
Closes Skype window
Ends calls
Send
Accepts and places calls
Puts active calls on hold
Makes calls on hold active
Mute
Enters * as a digit
*
Press and hold to mute/unmute
phone microphone
Enter digits 1 - 9
WXYZ
1
9
0
Enter digit 0
+
Press and hold to enter + prior to
entering digits
2
English
8
9
8
9
Warning:
Skype is not a telephony replacement service. Any VoIP service
used in conjunction with the USRobotics USB Internet Mini Phone
cannot be used for calls to emergency services or emergency telephone numbers (311, 911, 112, 999, etc.). Use a land line for calls
to emergency services, such as police, fire, or ambulance.
Installation Instructions
1. Clear your screen.
Balloons such as the one shown below may interfere with
those that show the progress of your Internet Mini Phone
installation.
Close any balloon in your system tray.
2. Install the USRobotics USB Internet Mini Phone
A. Insert the USB cord into the Internet Mini Phone.
Make sure it clicks into place so that no metal on
the connector is visible.
7
#
0+
*
7
#
0+
*
No Yes
3
English
B. Connect the other end of the USB cord to your
computer’s USB port.
F
E
D
C
B
A
123
O
N
M
L
JK
I
H
G
456
Z
Y
X
W
V
U
T
S
R
Q
P
789
#
+
0
*
Wait for an indication that installation is complete.
If you are prompted to reboot your computer, click
Ye s.
3. Insert the Installation CD-ROM.
Note: If the CD does not start automatically, double click
the CD drive icon.
Windows XP: click Start, select My Computer, then
double click the CD drive icon.
Windows 2000: Double click My Computer on the
desktop then double click the CD drive icon.
4
English
4. Install Skype
If Skype is already installed on your computer, go to Step 5.
A. If prompted, select your language and accept the
End User License Agreement.
B. Select Install Skype.
C. Follow the instructions to install Skype.
5. Install the USRobotics USB Internet Mini Phone Software
A. Select Install USRobotics USB Internet Mini
Phone.
5
English
B. Follow the instructions to install the
USRobotics USB Internet Mini Phone. When you
see the screen below, select Allow this program
to use Skype.
Note: If multiple sound cards are installed on your com-
puter, make sure that the correct sound card is
selected as the Windows default device.
Windows XP: Click Start, select Control Panel, then
double click Sounds and Audio Devices.
Click Audio and select the desired sound card as the
Windows Sound playback and Sound recording
Default device.
Windows 2000: Double click My Computer on the
desktop, double click Control Panel, then double
click Sounds and Multimedia.
Click Audio and select the desired sound card as the
Windows Sound Playback and Sound Recording Preferred device.
6
English
6. Verify the installation by making a test call.
A. Open the Skype window.
B. Select Too l s, Options. Then select Sound Devices.
C. In the Skype - Options window, click Make a test
call to Skype answering machine and follow the
instructions.
Note: Incoming calls ring your Windows default sound
device. If you prefer your Internet Mini Phone to ring
instead of your Windows default sound device, refer
to the Operation section.
Congratulations. You have successfully completed the
installation procedure. Please register your USRobotics
USB Internet Mini Phone at www.usr.com/productreg/
.
7
English
English
Operation
System tray icons
A red phone icon in the system tray indicates that your
Internet Mini Phone is properly installed.
A grey phone icon in the system tray indicates that your
Internet Mini Phone is not properly connected. If you see
this icon, check the USB cable.
A green Skype icon in the system tray indicates that you
are logged into Skype. Double click the Skype icon to open
the Skype window. Refer to on-line Skype help by clicking
Help in the Skype window.
Internet Mini Phone keys
You can use the keypad on the phone to dial digits, control
the volume, put a call on hold, set the ring tone, select a
contact from your contact list, and more. Refer to “Phone
Features” on page 2 for key functions.
Placing a call
Using your contact list
Press the Skype key on your Internet Mini Phone or double
click the Skype icon in the system tray.
If you do not have any contacts in your contact list, click
Add Contact or Search and follow the prompts to create a
contact.
8
English
Select a contact in the Skype contact list and click send in
Skype or press send on your Internet Mini Phone to
call the contact.
When you are done, click end in Skype or press end on
your Internet Mini Phone .
Using speed dial
Open the Skype window and select the Contacts tab.
Right-click a contact and click Set Speed-Dial.
Enter a one or two digit speed-dial number and click OK to
assign it to the contact.
To call a contact, enter that contact’s speed dial digit(s).
Press or click send to call.
Calling from call history
Open the Skype window and select the History tab. You
can use the Skype key on your Internet Mini Phone to select
a tab.
Scroll through your call history and select a call.
Press or click send to call.
Calling a traditional landline or mobile phone
You can call traditional landline or mobile numbers using
SkypeOut. First, go to www.skype.com and buy “Skype
Credit.”
To dial a landline or mobile phone, first press 00 or + on the
Internet Mini Phone keypad.
Then, enter the country code and phone number that you
are calling. (Go to http://support.skype.com for information on international dialing.)
Press or click send.
9
English
Receiving a call
When Skype indicates an incoming call, click send in Skype
or press send on the Internet Mini Phone keypad to answer
the call. You can also click end in Skype or press end on the
phone to reject the call.
Placing a call on hold
If you receive a call while you are already talking on another
call, you can place the first call on hold to take the second
call.
Press send to place the first call on hold.
The first call is placed on hold and the second call becomes
active.
Talk to the second caller. When you are done, press end.
Press send to resume the first call.
You can also right-click the call tabs in Skype to place a call
on hold and then resume the call.
Muting a call
Press and hold the * key to mute the microphone. The Internet Mini Phone blinks to show that it is muted. Press it
again to unmute the microphone.
Audio settings
Internet Mini Phone utility settings
Double click the phone icon in the system tray to display
the Internet Mini Phone utility.
10
English
Use the controls under USB phone to adjust call audio. The
microphone sensitivity adjusts automatically and cannot be
set using the slider.
Specify whether calls are directed to your sound card or
your Internet Mini Phone with the Output and Input pulldown menus under Skype Sound Device.
Specify whether your Internet Mini Phone or computer
speakers ring for incoming calls with the Ringing pull-down
menu.
Windows XP: Click the Ringing pull-down menu and select
USB Phone.
Windows 2000: Click the Ringing pull-down menu and
select USB Audio Device.
Note: The Internet Mini Phone initially uses the default
Windows sound device for ringing. Typically, this
is your sound card. Using your sound card and
speakers for ringing allows you to use Skype ring
tones.
The Setup button at the bottom of the Internet Mini Phone
utility window is a shortcut to the Windows audio properties control panel. You can use this control panel to select
which sound device is used as the Windows default. Typically, this is set to your computer’s sound card.
Skype audio settings
The Internet Mini Phone utility overrides audio settings
made in the Skype Sound Devices window.
11
English
English
Troubleshooting
I do not see a phone icon in my system tray
The Internet Mini Phone utility must be running for the icon
to appear in the system tray. Click Start and select the Internet Mini Phone from the programs list. If the USB Internet
Mini Phone is not in the programs list, you must install the
utility. Repeat the installation procedure.
The USRobotics USB Internet Mini Phone system tray
icon is grey
Solution
Make sure the USB cable is connected to the phone and
your computer. The USB connector should snap into the
phone when you connect it. When it is inserted properly,
the metal part of the USB connector should not be visible
from the front of the phone.
When I press the phone keys nothing happens
Solution
Make sure the USB cable of the phone is securely connected to a USB port on your computer.
Solution
Make sure that Skype is running and that you are logged in.
Solution
In Skype, select To ol s then Options.
Click Privacy and then Manage other programs’ access to
Skype.
Select USROBOTICS USB INTERNET MINI PHONE.exe
and click Change.
12
English
Select Allow this program to use Skype and click OK.
Click OK and Save.
Solution
There may have been an error during the installation process. Unplug the phone from your computer, uninstall the
software, and repeat the installation procedure.
When I receive a call, my phone blinks but I do not hear
it ring
Solution
The Internet Mini Phone utility allows you to specify where
an incoming call’s ring tone is played. Double-click the
phone icon in the system tray.
Windows XP: Click the Ringing pull-down menu and select
USB Phone.
Windows 2000: Click the Ringing pull-down menu and
select USB Audio Device.
Solution
If the ringing device is your sound card, make sure that your
speakers are switched on and no headset is plugged into
your speaker or sound card.
My phone does not play the ring tone that I selected in
Skype
Solution
Ring tones that are selected in Skype do not play through
the USRobotics USB Internet Mini Phone. You can select a
ring tone on the phone by pressing the top right key on the
keypad.
Solution
You can play Skype ring tones through your sound card.
Double click the phone icon in the system tray. In the Inter-
13
English
net Mini Phone utility, click the Ringing pull-down menu
and select your sound card.
My computer sounds and music are playing back
through the phone instead of my speakers
Solution
In the Internet Mini Phone utility, click Setup. In the Win-
dows audio control panel, click Audio and set the sound
playback default device to be your sound card.
Skype does not open when I press the Skype key on my
phone
Solution
Skype must be running and you must be logged in to a
Skype account. Start Skype by clicking Start and then
selecting Skype. If you do not have a Skype account, follow
the on-screen instructions to create a Skype user account.
I cannot hear any sound through the phone or the caller
cannot hear my voice
Solution
Make sure the USB cable is connected to the Internet Mini
Phone and your computer.
Solution
Windows XP: In the Internet Mini Phone utility, make sure
the Skype Sound Device is set to USB Phone for both
Input and Output.
Windows 2000: In the Internet Mini Phone utility, make
sure the Skype Sound Device is set to USB Audio Device
for both Input and Output.
14
English
Solution
Open Skype
Select To ol s , Options. Then select Sound Devices.
Windows XP: Select USB Phone for Audio In and Audio Out.
Windows 2000: Select USB Audio Device for Audio In and
Audio Out.
15
English
English
Support
If you experience any problems with your Skype software,
refer to http://support.skype.com
To obtain support for your USB Internet Mini Phone:
1. Know your model and serial number. The model number
of your phone is 9602. If you ever need to call for technical support, you will need your phone’s serial number.
Please write your serial number below.
Model Number Serial Number
9602
2. Go to the Support section of the USRobotics Web site at
www.usr.com/support/
.
Many of the most common difficulties that users experience have been addressed in the FAQ and Troubleshooting Web pages for your product.
16
English
3. Submit your technical support question using an on-line
form, or contact the USRobotics Technical Support
Department.
U.S. www.usr.com/emailsupport (888) 216-2850
Canada www.usr.com/emailsupport (888) 216-2850
Austria www.usr.com/emailsupport/de 07110 900 116
Belgium (Flemish) www.usr.com/emailsupport/bn 070 23 35 45
Belgium (French) www.usr.com/emailsupport/be 070 23 35 46
Czech Republic www.usr.com/emailsupport/cz
Denmark www.usr.com/emailsupport/ea 38323011
Finland www.usr.com/emailsupport/ea 08 0091 3100
France www.usr.com/emailsupport/fr 0825 070 693
Germany www.usr.com/emailsupport/de 0180 567 1548
Greece www.usr.com/emailsupport/gr
Hungary www.usr.com/emailsupport/hu 0180 567 1548
Ireland www.usr.com/emailsupport/uk 1890 252 130
Italy www.usr.com/emailsupport/it 800 979 266
Luxembourg www.usr.com/emailsupport/be 342 080 8318
Middle East/Africa www.usr.com/emailsupport/me 870 844 4546
Netherlands www.usr.com/emailsupport/bn 0900 202 5857
Norway www.usr.com/emailsupport/ea 23 16 22 37
Poland www.usr.com/emailsupport/pl
Portugal www.usr.com/emailsupport/pt 21 415 4034
Russia www.usr.com/emailsupport/ru 8 800 200 20 01
Spain www.usr.com/emailsupport/es 902 117964
Sweden www.usr.com/emailsupport/se 08 5016 3205
Switzerland www.usr.com/emailsupport/de 0848 840 200
Turkey www.usr.com/emailsupport/tk 0212 444 4 877
UAE www.usr.com/emailsupport/me 0800 877 63
UK www.usr.com/emailsupport/uk 0870 844 4546
For current support contact information, go to the following Web site:
http://www.usr.com/support/
.
17
English
English
Regulatory and Warranty
Regulatory Information
Skype is not a telephony replacement service. Any VoIP service used in conjunction
with the USB Internet Mini Phone cannot be used for calls to emergency services or
emergency telephone numbers (311, 911, 112, 999, etc.). Use a landline telephone for
calls to emergency services, such as police, fire, or ambulance.
Declaration of Conformity
U.S. Robotics Corporation
935 National Parkway
Schaumburg, IL 60173
U.S.A.
declares that this product conforms to the FCC's specifications:
Part 15, Class B
Operation of this device is subject to the following conditions:
1) this device may not cause harmful electromagnetic interference, and
2) this device must accept any interference received including interference that may
cause undesired operations.
This equipment complies with FCC Part 15 for Home and Office use.
Caution to the User: Any changes or modifications not expressly approved by the
party responsible for compliance could void the user's authority to operate the
equipment.
Radio and Television Interference:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy. If this equipment
is not installed and used in accordance with the manufacturer's instructions, it may
cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• "Reorient or relocate the receiving antenna.
• "Increase the separation between the equipment and receiver.
• "Connect the equipment to an outlet on a circuit different from that to which
the receiver is connected.
• "Consult the dealer or an experienced radio/TV technician for help.
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English
UL Listing/CUL Listing:
This information technology equipment is UL Listed and C-UL Listed for both the US
and Canadian markets respectively for the uses described in the User Guide. Use this
product only with UL Listed Information Technology Equipment (ITE).
For Canadian Users
Industry Canada (IC)
This digital apparatus does not exceed the Class B limits for radio noise emissions
from digital apparatus set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada.
Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines, and internal metallic water pipe system, if
present, are connected together. This precaution may be particularly important in
rural areas.
Caution: Users should not attempt to make electrical ground connections by themselves, but should contact the appropriate inspection authority or an electrician, as
appropriate.
CE Compliance
Declaration of Conformity
We, U.S. Robotics Corporation of 935 National Parkway, Schaumburg, Illinois, 601735157 USA, declare under our sole responsibility that the product, USRobotics USB
Internet Mini Phone, Model 9602, to which this declaration relates, is in conformity
with the following standards and/or other normative documents.
EN55022
EN55024
We hereby declare that the above named product is in conformity with the essential
requirements and other relevant provisions of Directive 89/336/EC.
An electronic copy of the original CE Declaration of Conformity is available at U.S.
Robotics website: http://www.usr.com/
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English
U.S. Robotics Corporation Two (2) Year Limited
Warranty
1.0 GENERAL TERMS:
1.1 This Limited Warranty is extended only to the original end-user purchaser (CUS-
TOMER) and is not transferable.
1.2 No agent, reseller, or business partner of U.S. Robotics Corporation (U.S. ROBOT-
ICS) is authorised to modify the terms of this Limited Warranty on behalf of U.S.
ROBOTICS.
1.3 This Limited Warranty expressly excludes any product that has not been pur-
chased as new from U.S. ROBOTICS or its authorised reseller.
1.4 This Limited Warranty is only applicable in the country or territory where the prod-
uct is intended for use (As indicated by the Product Model Number and any local telecommunication approval stickers affixed to the product).
1.5 U.S. ROBOTICS warrants to the CUSTOMER that this product will be free from
defects in workmanship and materials, under normal use and service, for TWO (2)
YEARS from the date of purchase from U.S. ROBOTICS or its authorised reseller.
1.6 U.S. ROBOTICS sole obligation under this warranty shall be, at U.S. ROBOTICS
sole discretion, to repair the defective product or part with new or reconditioned
parts; or to exchange the defective product or part with a new or reconditioned product or part that is the same or similar; or if neither of the two foregoing options is reasonably available, U.S. ROBOTICS may, at its sole discretion, provide a refund to the
CUSTOMER not to exceed the latest published U.S. ROBOTICS recommended retail
purchase price of the product, less any applicable service fees. All products or parts
that are exchanged for replacement will become the property of U.S. ROBOTICS.
1.7 U.S. ROBOTICS warrants any replacement product or part for NINETY (90) DAYS
from the date the product or part is shipped to Customer.
1.8 U.S. ROBOTICS makes no warranty or representation that this product will meet
CUSTOMER requirements or work in combination with any hardware or software
products provided by third parties.
1.9 U.S. ROBOTICS makes no warranty or representation that the operation of the
software products provided with this product will be uninterrupted or error free, or
that all defects in software products will be corrected.
1.10 U.S. ROBOTICS shall not be responsible for any software or other CUSTOMER
data or information contained in or stored on this product.
2.0 CUSTOMER OBLIGATIONS:
2.1 CUSTOMER assumes full responsibility that this product meets CUSTOMER speci-
fications and requirements.
2.2 CUSTOMER is specifically advised to make a backup c opy of al l software p rovided
with this product.
2.3 CUSTOMER assumes full responsibility to properly install and configure this prod-
uct and to ensure proper installation, configuration, operation and compatibility with
the operating environment in which this product is to function.
20
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2.4 CUSTOMER must furnish U.S. ROBOTICS a dated Proof of Purchase (copy of original purchase receipt from U.S. ROBOTICS or its authorised reseller) for any warranty
claims to be authorised.
3.0 OBTAINING WARRANTY SERVICE:
3.1 CUSTOMER must contact U.S. ROBOTICS Technical Support or an authorised U.S.
ROBOTICS Service Centre within the applicable warranty period to obtain warranty
service authorisation.
3.2 Customer must provide Product Model Number, Product Serial Number and dated
Proof of Purchase (copy of original purchase receipt from U.S. ROBOTICS or its
authorised reseller) to obtain warranty service authorisation.
3.3 For information on how to contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Centre, please see the U.S. ROBOTICS corporate Web
site at: www.usr.com
3.4 CUSTOMER should have the following information / items readily available when
contacting U.S. ROBOTICS Technical Support:
• Product Model Number
• Product Serial Number
• Dated Proof of Purchase
• CUSTOMER contact name & telephone number
• CUSTOMER Computer Operating System version
• U.S. ROBOTICS Installation CD-ROM
• U.S. ROBOTICS Installation Guide
4.0 WARRANTY REPLACEMENT:
4.1 In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS
Service Centre determines the product or part has a malfunction or failure attributable directly to faulty workmanship and/or materials; and the product is within the
TWO (2) YEAR warranty term; and the CUSTOMER will include a copy of the dated
Proof of Purchase (original purchase receipt from U.S. ROBOTICS or its authorised
reseller) with the product or part with the returned product or part, then U.S. ROBOTICS will issue CUSTOMER a Return Material Authorisation (RMA) and instructions for
the return of the product to the authorised U.S. ROBOTICS Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S.
ROBOTICS or its authorised U.S. ROBOTICS Service Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the
authorised U.S. ROBOTICS Return Centre; to insure the product or assume the risk of
loss or damage which may occur in transit; and to use a shipping container equivalent to the original packaging.
4.4 Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the
returned product or part is received as an authorised return at an authorised U.S.
ROBOTICS Return Centre.
4.5 Authorised CUSTOMER returns will be unpacked, visually inspected, and matched
to the Product Model Number and Product Serial Number for which the RMA was
authorised. The enclosed Proof of Purchase will be inspected for date of purchase
and place of purchase. U.S. ROBOTICS may deny warranty service if visual inspection
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of the returned product or part does not match the CUSTOMER supplied information
for which the RMA was issued.
4.6 Once a CUSTOMER return has been unpacked, visually inspected, and tested U.S.
ROBOTICS will, at its sole discretion, repair or replace, using new or reconditioned
prod uct or pa rts, to w hatever extent i t deems necessary to restore the product or part
to operating condition.
4.7 U.S. ROBOTICS will make reasonable effort to ship repaired or replaced product
or part to CUSTOMER, at U.S. ROBOTICS expense, not later than TWENTY ONE (21)
DAYS after U.S. ROBOTICS receives the authorised CUSTOMER return at an authorised U.S. ROBOTICS Return Centre.
4.8 U.S. ROBOTICS shall not be liable for any damages caused by delay in delivering
or furnishing repaired or replaced product or part.
5.0 LIMITATIONS:
5.1 THIRD-PARTY SOFTWARE: This U.S. ROBOTICS product may include or be bundled
with third-party software, the use of which is governed by separate end-user license
agreements provided by third-party software vendors. This U.S. ROBOTICS Limited
Warranty does not apply to such third-party software. For the applicable warranty
refer to the end-user license agreement governing the use of such software.
5.2 DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER INSTALLA-
TION, AND/OR ENVIRONMENTAL FACTORS: To the extent permitted by applicable
law, this U.S. ROBOTICS Limited Warranty does not apply to normal wear and tear;
damage or loss of data due to interoperability with current and/or future versions of
operating system or other current and/or future software and hardware; alterations
(by persons other than U.S. ROBOTICS or authorised U.S. ROBOTICS Service Centres); damage caused by operator error or non-compliance with instructions as set
out in the user documentation or other accompanying documentation; damage
caused by acts of nature such as lightning, storms, floods, fires, and earthquakes,
etc. Products evidencing the product serial number has been tampered with or
removed; misuse, neglect, and improper handling; damage caused by undue physical, temperature, or electrical stress; counterfeit products; damage or loss of data
caused by a computer virus, worm, Trojan horse, or memory content corruption; failures of the product which result from accident, abuse, misuse (including but not limited to improper installation, connection to incorrect voltages, and power points);
failures caused by products not supplied by U.S. ROBOTICS; damage cause by moisture, corrosive environments, high voltage surges, shipping, abnormal working conditions; or the use of the product outside the borders of the country or territory
intended for use (As indicated by the Product Model Number and any local telecommunication approval stickers affixed to the product).
5.3 TO THE FULL EXTE NT AL LOWED BY LAW, TH E FOR EGOI NG WA RRAN TIES AND R EM-
EDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY,
CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGE MENT, ALL OF WHICH
ARE EXPR ESSLY DISCLAIMED. U.S. ROBOTICS NEITHER ASSUMES NOR AUTHO RISES
ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTENANCE, WARRANTY, OR USE OF ITS PRODUCTS.
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