Us robotics USR9002 Quick Installation Guide for Windows 95B (OSR2), 98, NT 4.0, 2000, Me, XP (or later), Linux, and Macintosh Operating Systems

ADSL USB/Ethernet Modem

Quick Installation Guide for
Windows 95B (OSR2), 98, NT 4.0, 2000, Me, XP (or
later), Linux, and Macintosh Operating Systems *

English

Model 9002

* USB is not supported in Windows 95 and NT 4.0

Part Number R24.0265.00

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Table of Contents

Installation Overview & System Requirements .............................1

What You Need Before You Begin........................................... 1

Computer Requirements......................................................... 1

Power Requirements .............................................................. 2

Should You Connect via Ethernet or USB?.....................................3

Windows Installation .................................................................... 4

Step 1. Connect Microfilters (If Necessary)............................. 4

Connect Microfilters to Telephone Devices ......................4

Step 2. Install the ADSL USB/Ethernet Modem ......................4

Step 3. Connect the Cables ....................................................7

Connect the Power Adapter ............................................. 7

Connect the Telephone Cable .......................................... 7

Connect the Ethernet or USB Cable.................................. 8

Ethernet........................................................................... 8

USB.................................................................................. 9

Establish a Dial-up Con nection ....................................................... ........ 11

Macintosh OS 8.6 - 9.x Installation (USB Only)............................12

Step 1: Install the Drivers....................................................... 12

Step 2: Connecting the Cables................................................ 14

Step 3: Configuring the Modem .............................................14

Step 4: Configuring the Operating System............................. 15

Operating the Modem............................................................. 19

Linux Installation (USB Only)........................................................20

Step 1: Compile and Install the Modem Driver ....................... 20

Step 2: Configuring the Modem Parameters .......................... 22

Step 3: Set Up the ADSL USB/Ethernet Modem for Use......... 23

PPPoE Interface ............................................................... 23

PPPoA Interface ............................................................... 25

Modem Status ........................................................................26

Troubleshooting............................................................................27

Troubleshooting Checklist ......................................................27

Troubleshooting Tips.............................................................. 28

Technical Support .........................................................................34

Regulatory Information .................................................................35

U.S. Robotics Corporation Limited Warranty.................................39

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U.S. Robotics Corporation
935 National Parkway

Schaumburg, Illinois
60173-5157

USA

No part of this documentation may be reproduced in any form or by any means or used to make any
derivative work (such as a translation, transformation, or adaptation) without written permission from
U.S. Robotics Corporation. U.S. Robotics Corporation reserves the right to revise this documentation
and to make changes in the products and/or content of this document from time to time without obli­gation to provide notification of such revision or change. U.S. Robotics Corpo ration provides this doc­umentation without warranty of any kind, either implied or expressed, including, but not limited to,
implied warranties of merchantability and fitness for a particular purpose. If there is any software on
removable media described in this documentation, it is furnished unde r a license agreement included
with the product as a separate document, in the hard copy documentation, or on the removable media
in a directory file named LICEN SE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please con­tact U.S. Robotics and a copy will be provided to you.

UNITED STATES GOVERN MENT LEGEND If you are a United States government agency, then this docu­mentation and the software describ ed herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private
expense. Software is delivered as “Comm ercial Computer Software” as defined in DFAR S 252.227­7014 (Ju ne 1995) o r as a “com mercial it em” as defi ned in FAR 2 .101(a) a nd as such is provide d with only
such rights as are provided in U.S. Robotics standard commercial license for the Software. Technical
data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227­14 (June 1987) whichever is applicable. You agree not to remove or deface any portion of any legend
provided on any licensed program or docu mentation contained in, or delivered to you in conjunction
with, this Quick Installation Guide.

Copyright © 2002 U.S. Roboti cs Corporation. All rights reserved. U.S. Robotics and the U.S. Robotics
logo are registered trademarks of U.S. Robotics Corporation. Oth er product names are for identifica­tion purposes only and may be trademarks of their respectiv e companies. Product specifications sub­ject to change without notice.

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For current product support and contact information, go to the following Web
site:

http://www.usr.com/broadbandsupport

Thank you for purchasing the U.S. Robotics SureConnect ADSL USB/Ethernet
Modem, Model 9002. The following instructions will walk you through the
installation of the modem and the U.S. Robotics SureConnect ADSL Utility. After
the installation is complete, you will have installed the following items:

• U.S. Robotics SureConnect ADSL USB/Ethernet Modem

• U.S. Robotics SureConnect ADSL Utility

It is important that you have your serial number written down for
future reference. If you ever need to call our Technical Support
department, you will need this number to receive assistance. You
can find your 12-character serial number on a bar code sticker
located on the bottom of the modem and also on the box. You will
also need your model number; it is noted below.

Write your serial number in the space provided below.

9002

Serial Number Model Number

Installation Overview & System Requirements

Wh at You N eed Bef ore You Begin

• ADSL and Internet service from your local telephone company or

Internet Service Provider (ISP) or access to an ADSL DSLAM (Digital

Subscriber Line Access Multiplexer).

• A microfilter may be required for each telephone device (telephones,

answering machines, and fax machines) that shares the same phone

line as the ADSL signal. Make sure there isn’t a microfilter installed

between the ADSL modem and the telephone wall jack, unless your

microfilter has a connection for both the telephone and the DSL

device.

• Your user name and password if they were assigned by your ISP.

Computer Requirements

Minimum System Requirements – Ethe rnet Port

• Pentium or faster compatible CPU

• Any computer with an Ethernet 10/100 RJ-45 interface

•32 MB RAM

• 10 MB hard disk space

• Internet Explorer or N etscape Navigator 4.0 or later Web browser

• A host computer running Windows 95 (With Service Pack 2 installed),
98, NT 4.0, 2000, Me, XP (or later), Linux, or a Macintosh OS 8.6 - 9.x
computer

• Any operating system that supports an Ethernet connection with an IP
stack

• SureConnect Installation CD-ROM requires Windows 95, 98, Me,
NT4.0, 2000, or XP. Computers running Windows 95 or NT 4.0 are
required to have Internet Explorer 4.0 or later installed. After Internet
Explorer is installed, Netscape Navigator can be used.

Minimum System Requirements –US B Port

• Pentium 200 MHz or faster compatible CPU

• Host PC with Universal Serial Bus (USB) support

• A host computer running Windows 98, 2000, Me, XP (or later), Macin­tosh OS 8.6 - 9.x, or Linux

•32 MB RAM

• 10 MB hard disk space

• Internet Explorer or N etscape Navigator 4.0 or later Web browser

• SureConnect Installation CD-ROM requires Windows 98, Me, 2000,
XP, Linux or Macintosh OS 8.6 - 9.x

Power Requirements

The U.S. Robotics SureConnect ADSL USB/Ethernet Modem obtains power from
the included AC power adapter. Be sure to only use the included power adapter
when operating this device. The power adapter must be connected in order for
the modem to function properly.

If you are installing the U.S. Robotics SureConnect ADSL USB/Ethernet Modem
and have a PC running Windows 95 or NT 4.0, you will have to install the modem
using the Ethernet option.

Windows 95 and Windows NT 4.0 Users

Be sure that your computer is on and you have your oper­ating system CD-ROM readily available. If you are install­ing via the USB port, be sure to install the software first.

This U.S. Robotics SureConnect ADSL USB/Ethernet Modem package includes
the following it ems:

U.S. Robotics SureConnect ADSL
USB/Ethernet Modem
Model 9002

RJ-11 Phone Cord
(4 wire)(26 AWG)

AC Power Adapter

USB Cable
(3 ft/1.5 m)

Ethernet Cable
(6 ft/1.8 m)

Quick Installation Guide

U.S. Robotics SureConnect Installation CD-ROM
with User Guide

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Optional Components

In some models there may be a microfilter included in the
box, or a microfilter may be supplied by your ISP. Check
with your ISP to see if a microfilter is needed. If you are
required to install a microfilter, the next section discusses
installation.

Inform your dealer if there are any incorrect, missing, or damaged parts.

Refer to the installation instructions specific to your operating system in this
Quick Installation Guide.

Macintosh and Linux Users

Should You Connect via Ethernet or USB?

The U.S. Robotics ADSL USB/Ethernet Modem gives you the option to connect
through a USB or an Ethernet port. Selecting how to connect your modem is
mostly a matter of preference and also depends on what ports are available on
your computer.

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Windows Installation

Step 1. Connect Microfilters (If Necessary)

If there are no microfilters included in your package and your ISP did not provide
any, skip to Step 2 of these installation instructions.

If microfilters are required, install one on each telephone device (telephones,
answering machines, and fax machines) that shares the same phone line as the
ADSL signal.

A microfilter is a small device used to lessen the amount of interference between
ADSL signals and telephone signals. Microfilters only need to be used if the
ADSL modem and a telephone device are sharing the same phone line. If
microfilters are not used, you may experience background noise on your
telephone while data is being transmitted. Data transmissions may experience
interruption by telephone calls if a microfilter is not used.

Connect Microfilters to Telephone Devices

To install the microfilter, plug the phone into the microfilter, and then plug the
microfilter into the telephone wall jack. Do not install a microfilter on the cable
that connects your modem to the telephone jack unless your microfilter has a
connection for both the telephone and the ADSL device.

Step 2. Install the ADSL USB/Ethernet Modem

To install the U.S. Robotics SureConnect ADSL USB/Ethernet Modem, insert the
Installation CD-ROM into the CD-ROM drive of your computer. If the installation
does not start automa tically, go to your desktop and double-click My Computer,
double-click the drive letter associated with your CD-ROM drive, and then
double-click Setup.

The U.S. Robotics SureConnect ADSL USB/Ethernet Modem Installer Welcome
window will display; cl ick Next to continue installing the U.S. Robotics
SureConnect ADSL USB/Ethernet Modem.

• Select the connection type (USB or Ethernet) you will be utilizing to
connect the modem to your computer; click Next. If you are running
Windows 95 or NT 4.0 you wil l not have the option to select. In those
operating systems you must connect via Ethernet.

• You will then be prompted to select a location to install the files. If
you would like to change the default location, click Browse to select a
new folder. If you accept the default location, click Next.

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• A qualification test will run to verify that your system meets the mini­mum requirements for installation. The Results screen will display
those items in your configuration that passed with a green flag and
the ones that failed with a red flag. If your system passed the qualifi­cation, click Next and the necessary files will be copied to your sys­tem.

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Some Windows 95 users may require a necessary Windows component (Win­sock 2) to be installed at this time. Click Next to launch the installation of this
component, and follow the on-screen instructions. Once the installation is com­plete, you will need to restart the U.S. Robotics
Modem installation.

For USB Users Only: The necessary files will be copied to your system. Select
your Internet Service Provider (ISP) from the list and click Next.

Windows 95

SureConnect ADSL USB/Ethernet

Step 3. Connect the Cables

Connect the Power Adapter

Be sure to only use the included power supply.
Connect the power adapter cord to the “10VDC”
jack at the rear of the modem. Connect the
power adapter to a standard wall outlet. Click

Next.

Connect the Telephone Cable

Connect one end of the included telephone cable to
the telephone port on the back of your modem
labeled “ADSL” and connect the other end into the
telephone jack. Click Next.

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If you are notified that your system has failed the qualification test, click the
View Report button to identify which com ponent(s) failed. Once you have
identified which component(s) failed, refer to the “Troubleshooting” section of
this Quick Installation Guide for further instructions.

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