Us robotics USR9001 Quick Installation Guide for Windows 95 OSR2, 98, NT 4.0, 2000, Me, XP (or later), Linux, and Macintosh Operating Systems

ADSL Ethernet Modem

Quick Installation Guide for Windows 95 OSR2, 98, NT 4.0, 2000, Me, XP (or later), Linux, and Macintosh Operating Systems

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Model 9001

Part Number R24.0306.00

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Français..............................................................................25

U.S. Robotics Corporation 935 National Parkway

Schaumburg, Illinois 60173-5157

USA

No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as a translation, transformation, or adaptation) without written permission from U.S. Robotics Corporation. U.S. Robotics Corporation reserves the right to revise this documentation and to make changes in the products and/or content of this document from time to time without obligation to provide notification of such revision or change. U.S. Robotics Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact U.S. Robotics and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.2277014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in U.S. Robotics standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR

52.227-14 (June 1987) whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this Quick Installation Guide.

Copyright © 2002 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics Corporation. Other product names are for identification purposes only and may be trademarks of their respective companies. Product specifications subject to change without notice.

English

For current product support and contact information, go to the following Web site:

http://www.usr.com/broadbandsupport

Thank you for purchasing the U.S. Robotics SureConnect ADSL Ethernet Modem, Model 9001. The following instructions will walk you through the installation of the modem and the U.S. Robotics SureConnect ADSL utility. After the installation is complete, you will have installed the following items:

• U.S. Robotics SureConnect ADSL Ethernet Modem

• U.S. Robotics SureConnect ADSL utility

Macintosh and Linux Users

If you are installing the U.S. Robotics SureConnect ADSL Ethernet modem to a Macin-

tosh computer or a system running Linux, refer to the section in this Quick Installation

Guide titled “Installing on a Macintosh Computer or in a Linux Environment.”

It is very important that you have your serial number written down for future reference. If you ever need to call our Technical Support department, you will need this number to receive assistance. You can find your 12-character serial number on a bar code sticker located on the bottom of the modem and also on the box. You will also need your model number, it is noted below.

Write your serial number in the space provided below.

9001

Serial Number Model Number

You can also locate your serial number on the Configuration tab in the U.S. Robotics SureConnect ADSL utility once the modem is installed.

Installation Overview & System Requirements

What You Need Before You Begin

• ADSL and Internet service from your local telephone company or Internet Service Provider (ISP).

• A microfilter may be required for each telephone device (telephones, answering machines, and fax machines) that shares the same phone line as the ADSL signal. Make sure there is no filter installed between the ADSL modem and the telephone wall jack.

• Your user name and password if they were assigned by your ISP.

Computer Requirements

• A host computer with Ethernet 10/100 network interface card installed (RJ-45).

• A host computer running Windows 95 (with Service Pack 2 installed), 98, NT 4.0, 2000, Me, XP (or later), Linux, or a Macintosh computer.

• Computers running Windows 95 or NT 4.0 must install Internet Explorer 4.0 or later. After Internet Explorer is installed, Netscape Navigator can be used.

• 32 MB of RAM and 10 MB of hard disk space (memory intensive applications may require more RAM).

• Pentium compatible CPU (or faster).

ADSL Network Requirements

ADSL service from your local telephone company or local ISP or access to an ADSL DSLAM (Digital Subscriber Line Access Multiplexer).

Power Requirements

The U.S. Robotics SureConnect ADSL Ethernet Modem obtains power from the included 10 volt DC power supply. Be sure to only use the included power supply when operating this device.

This U.S. Robotics SureConnect ADSL Ethernet package includes the following items:

U.S. Robotics SureConnect ADSL Ethernet Modem,

Model 9001

Ethernet Cable

Standard 7 ft RJ-11 telephone cable

Installation CD-ROM with User Guide

and SureConnect utility

10 Volt DC Power Adapter

Quick Installation Guide

Optional Components

In some models there may be a microfilter included in the box, or a microfilter may be supplied by your ISP. Check with your ISP to see if a microfilter is needed. If you are required to install a microfilter, the next section discusses installation.

Inform your dealer if there are any incorrect, missing, or damaged parts.

Step 1. Connect Microfilters (If Necessary)

If there are no microfilters included in your package and your ISP did not provide any, skip to Step 2 of these installation instructions.

If microfilters are required, install one on each telephone device (telephones, answering machines, and fax machines) that shares the same phone line as the ADSL signal.

A microfilter is a small device used to lessen the amount of interference between ADSL signals and telephone signals. Microfilters only need to be used if the ADSL modem and a telephone device are sharing the same phone line. If microfilters are not used, you may experience background noise on your telephone while data is being transmitted. Data transmissions may experience interruption by telephone calls if a microfilter is not used.

Connect Microfilters to Telephone Devices

To install the microfilter, plug the phone into the microfilter, and then plug the microfilter into the telephone wall jack. Do not install a microfilter on the cable that connects your modem to the telephone jack unless the filter has a connection for both the telephone and the DSL device.

Make sure that your computer is on. You should have your operating system CD-ROM readily available.

Step 2. Install the Modem and the SureConnect Utility

To install the U.S. Robotics SureConnect ADSL Ethernet Modem and utility, insert the Installation CD-ROM into the CD-ROM drive of your computer. If the installation does not start automatically, go to your desktop and double-click My Computer, double-click the drive letter associated with your CD-ROM drive, and then double-click Setup.

The U.S. Robotics SureConnect ADSL Modem Installer Welcome window will display; click Next to continue installing the U.S. Robotics SureConnect ADSL Ethernet Modem.

• You will then be prompted to select a location to install the files. The default location is C:\Program Files\U.S. Robotics\SureConnect ADSL Modem. If you would like to change the default location, click the Browse button to select a new directory. If you accept the default location, click Next.

• A qualification test will run to verify that your system meets the minimum requirements for installation. The Results screen will display those items in your configuration that passed with a green flag and the ones that failed with a red flag. If your system passed the qualification, click Next.

If you are notified that your system has failed the qualification test, click the View Report button to identify which component(s) failed. Once you have identified which component(s) failed, refer to the Troubleshooting section of this Quick Installation Guide for further instructions.

Windows 95 Users

Some Windows 95 users may require a necessary Windows component (Winsock 2) to be installed at this time. Click Next to launch the installation of this component and follow the on-screen instructions. Once the installation is complete, you will need to restart the U.S. Robotics SureConnect ADSL Ethernet Modem installation.

Step 3. Connect the Cables

Connect the Power Adapter

Be sure to only use the included power supply. Plug the power adapter cord into the “10VDC” jack at the rear of the modem. Plug the power adapter into a standard wall outlet. The modem is always su pp lie d w ith po wer , s o th er e is no pow er swi tc h to turn on. The “PWR” LED on the front panel of the ADSL modem will be illuminated if power is being supplied to the modem. Click Next.

Connect the Telephone Cable

Connect one end of the included telephone cable to the telephone port on the back of your modem labeled “ADSL” and connect the other end into the telephone jack on the wall. The “ADSL” LED will illuminate. Click Next.

The modem will begin the initialization process. This will take a few moments.

Connect the Ethernet Cable

Insert one end of the Ethernet cable to the “ENET” port on the back of the U.S. Robotics SureConnect ADSL Ethernet Modem. Connect the other end of the Ethernet cable to the Ethernet port on your computer’s 10/100 network interface card. The “ENET” LED on the front of the modem will illuminate. Click Next.

To connect the U.S. Robotics SureConnect ADSL Ethernet Modem directly to a computer or to the uplink port of a hub or router, use the Ethernet cable that was provided with your modem. The uplink port is used to attach any additional hubs to the broadband router in order to expand the Local Area Network (LAN) SureConnect ADSL Ethernet Modem is a straight-through UTP copper cable. To connect the modem to a port other than the uplink port of a hub, you must use a crossover UTP cable.

. The Ethernet cable that came with your U.S. Robotics

•Click the Finish button once the modem has completed this process.

Some Internet Service Providers require additional software be installed for optimum performance. If your ISP requires additional software it will be installed when you click Finish.

Congratulations! The installation of the U.S. Robotics SureConnect ADSL Ethernet Modem is complete. Remove the CD-ROM from the CD-ROM drive of your computer.

If your ISP gave you software to install, do so at this time. Be sure to read and follow all of the installation instructions provided. Once the software is installed, you may need to establish a dial-up connection in order to access the Internet. If your ISP gave you software to install, they should have assigned you a user name and password as well.

Register the Modem

The registration screen displays once you have established a connection. You can test your connection by registering your modem. Click Yes to register your modem, and you will be brought to the U.S. Robotics Web site.

In Windows 95, a Registration screen will not display. You can register your modem by accessing the About page of the U.S. Robotics SureConnect ADSL utility. If the Registration screen does not display, go to the Troubleshooting section of this Quick Installation Guide and review the Troubleshooting Checklist.

Installing on a Macintosh Computer or in a Linux Environment

If you are installing the U.S. Robotics SureConnect ADSL Ethernet Modem on a Macintosh, in a Linux environment, or do not intend to install the SureConnect utility you will only need to connect the modem cables. Once the cables are connected, your ISP may require that you install a PPPoE client.

Connect the Power Adapter

Be sure to only use the included power supply. Plug the power adapter cord into the “10VDC” jack at the rear of the modem. Plug the power adapter into a standard wall outlet. The modem is always supplied with power, so there is no power switch to turn on. The “PWR” LED on the front panel of the modem will be illuminated if power is being supplied to the modem.

Connect the Telephone Cable

Connect the Ethernet Cable

If your ISP gave you software to install, you should do so at this time. You can test your connection by registering your modem at:

www.usr.com/support/warranty-reg.asp

U.S. Robotics SureConnect ADSL Utility

The U.S. Robotics SureConnect ADSL utility displays information regarding the ADSL connection and will assist in troubleshooting if there is a problem with the modem or the connection.

To display the U.S. Robotics SureConnect ADSL utility, click the U.S. Robotics SureConnect ADSL utility icon located on the Task Bar in the lower right corner of your screen.

Run a Test

To run a test on the modem, open the U.S. Robotics SureConnect ADSL utility and go to the Test tab. Click the Test button and the utility will verify the status of the modem. It will also verify the connection to the telephone company and to the Internet. If one of these tests fails, follow the on-screen instructions to help identify and solve the problem.

SureConnection Lock

The SureConnection Lock can be found within the Monitor tab of the U.S. Robotics SureConnect ADSL utility. It can also be accessed through the the SureConnect icon menu. Right-click the icon located on the Task

Bar in the lower right corner of your screen and select Lock. The lock allows you to suspend data traffic to and from your computer when you are away or not actively browsing the Internet. The lock can be password protected for added security.

More information about this U.S. Robotics SureConnect ADSL utility is available by clicking the Help button located within the utility or by accessing the User Guide located on the Installation CD-ROM.

Troubleshooting

Troubleshooting Checklist

To help diagnose the problem, use the checklist below to help troubleshoot.

✔ Confirm that you have secured the power adapter to the modem and

to an active wall outlet. The “PWR” LED should be illuminated.

✔ Confirm that you have secured the telephone cable to the telephone

wall jack and to the modem. The “ADSL” LED should be illuminated.

✔ Confirm that you have secured the Ethernet cable to the “ENET” port

on the modem and to the computer’s network interface card. The “ENET” LED should be illuminated.

✔ Have you contacted your Internet Service Provider to order ADSL ser-

vice to your home? If you have yet to contact your ISP, you must do so as the modem will be inoperable without acquiring proper service from an ISP.

✔ Verify that you are installing your ADSL equipment AFTER the “Service

Completion Date” given to you when you ordered your ADSL Internet Service. If you have yet to contact your ISP, you must do so as the modem will be inoperable without acquiring proper service from an ISP.

✔ Confirm that you do not have a microfilter installed on the RJ-11 cable

that connects your modem to the telephone wall jack unless the filter has a connection for both the telephone and the DSL device.

✔ If you were given software by your ISP to install, you need to install it.

✔ Run a test using the U.S. Robotics SureConnect ADSL utility to identify

any possible problems. For more information about how to run a test refer to the “U.S. Robotics SureConnect ADSL Utility” section of this Quick Installation Guide.

Status LEDs

The U.S. Robotics SureConnect ADSL Ethernet Modem contains three LEDs on the front of the modem. The first from the left is the “PWR” LED, the second is the data transfer “ENET” LED, and the third is the “ADSL” LED. The operational status of the modem is indicated by the LED conditions listed below.

On Green

Indicates that power is being received from the power supply in the wall jack.

PWR

No power is detected or the modem is not installed properly.

A physical connection between the modem and the computer has been established and detected.

Data traffic is flowing.

A physical connection between the modem and the computer has not been established.

Indicates that a DSL link is being negotiated.

ENET

ADSL

Off

On Green

Flashing

Green

Off

On Green Indicates that a DSL link has been established.

Flashing

Green

Off The DSL link has failed.

Troubleshooting Tips

None of the LEDs are illuminated when the ADSL modem is powered on.

Check the connection of the power adapter to the modem and to the wall outlet. Confirm that you are using the power adapter that was included with your U.S. Robotics ADSL Ethernet Modem package.

My computer failed the system qualification test.

The setup verifies that your computer has the minimum system requirements for several resources including hard drive space, RAM, operating system level, and processor speed.

If any of these resources are under the required value, the Results screen will identify which resources did not meet the requirement. In a case of a resource being under the required value, update your computer to the recommended resource level. Refer to you computer’s documentation for instructions on how to upgrade your system.

The Registration screen did not display.

The Registration screen will only display if a connection to the Internet has been established. If your ISP gave you software to install, do so at this time.

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