Us robotics USR9000 Quick Installation Guide

U.S. Robotics Corporation 935 National Parkway Schaumburg, Illinois 60173-5157 USA

No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from U.S. Robotics Corporation. U.S. Robotics Corporation reserves the right to revise this documentation and to make changes in the products and/or content of this document from time to time without obligation to provide notification of such revision or change. U.S. Robotics Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact U.S. Robotics and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in U.S. Robotics standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR

52.227-14 (June 1987) whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this Quick Installation Guide.

Copyright © 2002 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics Corporation. All other company and product names may be trademarks of the respective companies with which they are associated.

Table of Contents

Installation Overview & System Requirements . . . . . . . . . . . . .2

What You Need to Know Before You Begin . . . . . . . . . . . . . . .2

Computer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

ADSL Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . .2

Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Step 1. Connect Microfilters (If Necessary) . . . . . . . . . . . . . . .4

Connect Microfilters to Telephone Devices . . . . . . . . . . . . . . .4

Step 2. Insert the Installation CD-ROM . . . . . . . . . . . . . . . . . . .5

Step 3. Connect the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Connect the Telephone Cable . . . . . . . . . . . . . . . . . . . . . . . . .8

Connect the USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Step 4. Install the Modem and Software . . . . . . . . . . . . . . . .10

Step 5. Restart Your Computer . . . . . . . . . . . . . . . . . . . . . . . . .11

Step 6. Install Software from ISP . . . . . . . . . . . . . . . . . . . . . .11

Step 7. Establish a Dial-up Connection . . . . . . . . . . . . . . . . . .12

U.S. Robotics SureConnect ADSL Utility . . . . . . . . . . . . . . . . . .13

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Manual Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

U.S. Robotics Corporation Limited Warranty . . . . . . . . . . . . . .26

Thank you for purchasing the U.S. Robotics SureConnect™ ADSL USB Modem, Model 9000. The following instructions will walk you through the installation of the modem and the U.S. Robotics SureConnect ADSL utility. After the installation is complete, you will have installed the following items:

• U.S. Robotics SureConnect ADSL USB Modem and drivers

• U.S. Robotics SureConnect ADSL Utility

It is very important that you have your serial number written down for future reference. If you ever need to call our Technical Support department, you will need this number to receive assistance. You can find your 12character serial number on a bar code sticker located on the bottom of the modem and also on the box.

Write your serial number in the space provided below.

Serial Number

You can also locate your serial number within the U.S. Robotics SureConnect™ ADSL utility once the modem is installed. Our Technical Support department will also need your model number, which is Model 9000, in order to provide you with the best service possible.

Before you plug the modem into the computer, you must first install the software contained on the enclosed CD-ROM.

STOP

Helpful

Hint

Installation Overview & System Requirements

What You Need to Know Before You Begin

• Who your Internet Service Provider (ISP) is

• Your User name and Password assigned by your ISP

Your ISP may provide the following values if manual configuration is required:

• VPI/VCI Values

• Encapsulation mode – RFC 1483 IP over ATM Bridged LLC/SNAP – RFC 1483 IP over ATM Bridged VCMux – RFC 1483 IP over ATM Routed LLC/SNAP – RFC 1483 IP over ATM Routed VC/Mux – RFC 2364 WAN-PPP over ATM LLC/SNAP – RFC 2364 WAN-PPP over ATM VCMux – RFC 2516 PPP over Ethernet LLC/SNAP – RFC 2516 PPP over Ethernet VCMux – RFC 2364 PPP over ATM LLC/SNAP – RFC 2364 PPP over ATM VCMux

• Modulation

– G.dmt – G.lite – T1.413 – Auto-Sensing

Computer Requirements

• A computer running Windows 98, 2000, Me, or XP equipped

with a USB port

• 32 MB of RAM (64 MB of RAM recommended) and 10 MB of

hard disk space (memory intensive applications may require more RAM)

• Pentium 200 MHz (minimum)

• A host computer that has an open Universal Serial Bus

(USB) port

ADSL Network Requirements

ADSL service from your local telephone company, local ISP or access to an ADSL DSLAM (Digital Subscriber Line Access Multiplexer)

Power Requirements

The U.S. Robotics SureConnect ADSL USB Modem is a buspowered device, which means a power adapter is not needed as it derives its operating power from the USB connection on your computer.

This U.S. Robotics SureConnect ADSL USB package includes the following items:

U.S. Robotics SureConnect™ ADSL USB Modem, Model 9000

3 ft USB cable, modem-to-computer (Type B to Type A)

Standard 7 ft. RJ-11 telephone cable (6 ft. RJ-45 cable for Germany)

Quick Installation Guide

Installation CD-ROM with User Guide and drivers

Registration Card (U.S. Resedents only)

Registration Card

In some models there may be a microfilter(s) included in the box, or this may be supplied by your ISP. Check with your ISP to see if a microfilter is needed. If you are required to install a microfilter, the next section discusses the installation.

Optional Componets

ADSL USB Modem Quick Installation Guide

4 5

Step 1. Connect Microfilters (If Necessary)

If there were no microfilters included in your package and your ISP did not provide any, skip to Step 2 of these installation instructions.

If microfilters are required, install one on each telephone device (telephones, answering machines, and fax machines) that shares the same phone line (phone number) as the ADSL signal.

A microfilter is a small device used to lessen the amount of interference between ADSL signals and telephone signals. Microfilters only need to be used if the ADSL modem and a telephone device are sharing the same phone line (phone number). If microfilters are not used, background noise may be experienced on your telephone while data is being transmitted. Data transmissions may experience interruption by telephone calls if a microfilter is not used.

Connect Microfilters to Telephone Devices

To install the microfilter, plug the telephone into the microfilter, and then plug the microfilter into the telephone wall jack. Do not install a microfilter on the cable that connects your modem to the telephone wall jack.

Step 2. Insert the Installation CD-ROM

To install your new modem’s software, insert the Installation CD-ROM into the CD-ROM drive of your computer. If the installation does not start automatically, go to your desktop and double-click My Computer, double-click the drive letter associated with your CD-ROM drive, and double-click Setup.

The U.S. Robotics SureConnect ADSL Modem Installer window will display; click Next to continue installing your ADSL USB Modem.

Read the License Agreement and click Ye s to accept the terms. If you do not accept the terms of the agreement, click No and the installation will be terminated.

Before you plug in the modem, you must first install the software. Make sure that your computer in on. You should have your operating system CD-ROM readily available.

STOP

Microfilter

Telephone

wall jack

You will then be prompted to select a location to install the files. The default location is C:\Program Files\U.S. Robotics\SureConnect ADSL Modem. If you would like to change the default location, click the Browse button to select a new directory. If you accept the default location, click Next.

A qualification test will run to verify that your system meets the minimum requirements for installation. The Results screen will display those items in your configuration that passed with a green flag and the ones that failed with a red flag. If your system passed the qualification, click Next.

If you are notified that your system has failed the qualification test, click the View Report button to identify which component(s) failed. Once you have identified which component(s) failed, refer to the Troubleshooting section of this Quick Installation Guide for further instructions.

The necessary files will be copied to your system. Select your Internet Service Provider (ISP) from the list and click Next.

If your ISP is not listed, select the Not Listed option and click Next. You will then have to manually configure the settings to match your ISP. Refer to the Troubleshooting section of this Quick Installation Guide to assist you with the manual configuration.

U.S. Robotics has thoroughly tested this driver in conjunction with the supported hardware and has verified compatibility with Windows 2000, XP, and Me.

Windows 2000, Me, & XP Users

Windows 2000 and Me

A Digital Signature Not Found screen may appear. Click Ye s to continue with the rest of the installation.

Windows XP

A software installation warning will display stating that the software you are installing has not passed Windows logo testing. Click the Continue Anyway button.

Step 3. Connect the Cables

Once the files have been installed on your system, you will be prompted to plug in the telephone and USB cables.

Connect the Telephone Cable

Connect one end of the included telephone cable to the telephone port on the back of your modem labeled “ADSL” and connect the other end into the telephone jack on the wall. Click Next.

Connect the USB Cable

Insert the rectangular end of the included USB cable into the USB port of your computer, and the square end of the cable into the USB port of the U.S. Robotics SureConnect ADSL USB Modem. The port on the modem is labeled “USB.”

USB

USB Cable

RJ-11 Cable

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