US Robotics 5630b Installation Manual
56K Faxmodem
Installation Guide
English
Français
Deutsch
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Español
© U.S. Robotics Corporation
R24.0214.00
U.S. Robotics
Corporation
935 National Parkway
Schaumburg, Illinois
60173
Table of Contents
1. English ...................................................3
2. Français ..................................................14
3. Deutsch ...................................................26
4. Italiano ..................................................40
5. Español ...................................................52
U.S. Robotics Corporation
935 National Parkway
Schaumburg, Illinois
60173
No part of this documentation may be reproduced in any form or by
any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from U.S.
Robotics Corporation.
U.S. Robotics Corporation reserves the right to revise this
documentation and to make changes in the products and/or content of
this document from time to time without obligation to provide
notification of such revision or change.
U.S. Robotics Corporation provides this documentation without
warranty of any kind, either implied or expressed, including, but
not limited to, implied warranties of merchantability and fitness
for a particular purpose.
If there is any software on removable media described in this
documentation, it is furnished under a license agreement included
with the product as a separate document, in the hard copy
documentation, or on the removable media in a directory file named
LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy,
please contact U.S. Robotics and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGEND
If you are a United States government agency, then this
documentation and the software described herein are provided to you
subject to the following:
All technical data and computer software are commercial in nature
and developed solely at private expense. Software is delivered as
“Commercial Computer Software” as defined in DFARS 252.227-7014
(June 1995) or as a “commercial item” as defined in FAR 2.101(a)
and as such is provided with only such rights as are provided in
U.S. Robotics standard commercial license for the Software.
Technical data is provided with limited rights only as provided in
DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987),
whichever is applicable. You agree not to remove or deface any
portion of any legend provided on any licensed program or
documentation contained in, or delivered to you in conjunction
with, this User Guide.
3
Copyright © 2001 U.S. Robotics Corporation. All rights reserved.
U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics
Corporation.
All other company and product names may be trademarks of the respective companies with
which they are associated.
4
Windows 95/98/Me/XP/Operating Systems
Installation
Step1: Prepare for installation.
NOTE: Before you begin, we recommend you uninstall any other modems
you have in your system. Refer to your previous modem's
documentation for instructions.
Write down your new U.S. Robotics modem's serial number, which is
located on the white bar code sticker on the modem and on the
modem's box. If you ever need to call our Technical Support
department, you will need this number to receive assistance.
Step 2: Connect the modem to the computer.
Shut down your computer and connect the serial modem cable to the
modem and the computer.
Step 3: Connect the modem to an analogue phone line.
Plug one end of the provided phone cord into the jack on the modem
and plug the other end into an analogue phone wall jack.
WARNING:
The phone socket you use must be for an ANALOGUE phone line. Most
office phones are wired through DIGITAL lines. Be sure you know
what type of line you have. The modem will be damaged if you use a
digital phone line.
Step 4: Plug in the modem's power supply.
Plug the power supply into the jack on the modem and the other end
into an electrical outlet. Turn on the modem. The power button
(labelled PowerI/Oonthemodem's underside) is located on the
side of the modem.
NOTE: If the power light does not illuminate, the modem may not be
turned on. Make sure the power supply is connected between the
modem and the electrical outlet.
Step 5: Install the modem drivers.
Turn on your computer. After the New Hardware Wizard detects your
modem, insert the Installation CD into your CD-ROM drive. Follow
the onscreen prompts to complete the installation.
Step 6: Install the communications software.
Reinsert the Installation CD into the CD-ROM drive. An interface
will appear that will enable you to install ControlCenter, Internet
Call Notification, and Phonetools/Winphone software and view User
Guides for your modem. (If the interface does not appear
automatically, click Windows Start and then click Run. In the Run
dialog box, type D:\setup.exe. If your CD-ROM drive uses a
different letter, type that letter in place of "D").
5
Windows NT Operating System Installation
Step1: Prepare for installation.
NOTE: Before you begin, we recommend you uninstall any other modems
you have in your system. Refer to your previous modem's
documentation for instructions.
Write down your new U.S. Robotics modem's serial number, which is
located on the white bar code sticker on the modem and on the
modem's box. If you ever need to call our Technical Support
department, you will need this number to receive assistance.
Step 2: Connect the modem to the computer.
Shut down your computer and connect the serial modem cable to the
modem and the computer.
Step 3: Connect the modem to an analogue phone line.
Plug one end of the provided phone cord into the jack on the modem
and plug the other end into an analogue phone wall jack.
WARNING: The phone socket you use must be for an ANALOGUE phone
line. Most office phones are wired through DIGITAL lines. Be sure
you know what type of line you have. The modem will be damaged if
you use a digital phone line.
Step 4: Plug in the modem's power supply.
Plug the power supply into the jack on the modem and the other end
into an electrical outlet. Turn on the modem. The power button
(labelled PowerI/Oonthemodem's underside) is located on the
side of the modem.
NOTE: If the power light does not illuminate, the modem may not be
turned on. Make sure the power supply is connected between the
modem and the electrical outlet.
Step 5: Install the modem drivers.
Turn your computer on. Insert your Installation CD before you log
in. Click Windows Start, point to Settings, and click Control
Panel. Double-click Modems. When the Install New Modem screen
appears, click Next to have Windows detect your new modem. When
your modem is detected, click Change. Click Have Disk. Make sure
the location of your CD-ROM drive is selected. Select U.S.
Robotics. Select U.S. Robotics 56K FAX Ext (non-PnP).
Click OK and then Next. Click Finish. When you see the Modems
Properties tab, you will see the COM port that is assigned to your
modem. Click Close. If the System Settings Change window appears,
click Yes to restart your computer.
Step 6: Install the communications software.
Reinsert the Installation CD into the CD-ROM drive. An interface
will appear that will enable you to install ControlCenter, Internet
Call Notification, and Phonetools/Winphone software and view User
Guides for your modem. (If the interface does not appear
automatically, click Windows Start and then click Run. In the Run
dialog box, type D:\setup.exe. If your CD-ROM drive uses a
different letter, type that letter in place of "D").
6
NOTE: For troubleshooting help or to find out how to contact
technical support, see the “Troubleshooting” and “Support
Resources” sections.
7
Windows 2000 Operating System Installation
Step1: Prepare for installation.
NOTE: Before you begin, we recommend you uninstall any other modems
you have in your system. Refer to your previous modem's
documentation for instructions.
Write down your new U.S. Robotics modem's serial number, which is
located on the white bar code sticker on the modem and on the
modem's box. If you ever need to call our Technical Support
department, you will need this number to receive assistance.
Step 2: Connect the modem to the computer.
Shut down your computer and connect the serial modem cable to the
modem and the computer.
Step 3: Connect the modem to an analogue phone line.
Plug one end of the provided phone cord into the jack on the modem
and plug the other end into an analogue phone wall jack.
WARNING: The phone socket you use must be for an ANALOGUE phone
line. Most office phones are wired through DIGITAL lines. Be sure
you know what type of line you have. The modem will be damaged if
you use a digital phone line.
Step 4: Plug in the modem's power supply.
Plug the power supply into the jack on the modem and the other end
into an electrical outlet. Turn on the modem. The power button
(labelled PowerI/Oonthemodem's underside) is located on the
side of the modem.
NOTE: If the power light does not illuminate, the modem may not be
turned on. Make sure the power supply is connected between the
modem and the electrical outlet.
Step 5: Update the driver from the CD
Click Start, select Settings, and click Control Panel. Double-click
the System icon. Click the Hardware tab. Click Device Manager.
Expand the Modems Key by clicking +. Double-click Standard Modem,
then click the Driver tab. Click Update Driver. Click Next. Select
Search for a suitable driver for my device. Click Next. Select
Specify a location. Click Next. Browse to the root of the CD-ROM
where the drivers are located. Click OK. Click Next. A Digital
Signature Not Found message will appear. Click Yes. Click Finish to
complete the installation. Click Close in the (modem name)
Properties window. Click X to close the Device Manager window.
Click OK to close the System Properties window.
Step 6: Install the communications software.
Reinsert the Installation CD into the CD-ROM drive. An interface
will appear that will enable you to install ControlCenter, Internet
Call Notification, and Phonetools/Winphone software and view User
Guides for your modem. (If the interface does not appear
automatically, click Windows Start and then click Run. In the Run
8
dialog box, type D:\setup.exe. If your CD-ROM drive uses a
different letter, type that letter in place of "D").
9
Troubleshooting
If you have any difficulty with your modem, first make sure that it
was installed correctly.
Windows 95/98/NT/Me: Click Start, Settings, and then Control Panel.
Double-click the Modems icon. In the Modems Properties screen, you
should see a description for your modem. Click the Diagnostics tab.
Make sure that the correct modem is highlighted. Click the More
Info button. You should see a series of commands and responses from
the modem. This means that the installation was a success. If your
modem is not listed and/or you do not see a series of commands and
responses, check that all connectors and power cables are properly
connected to your modem and the back of your PC. Check that the
modem is switched on and the CS or PWR light is illuminated. Shut
down and restart your PC. Check your modem again using the Control
Panel as described above.
Windows 2000: Click Start, Settings, and then Control Panel.
Double-click the Phone and Modem Options icon. Click the Modems
tab. Make sure that the correct modem is highlighted. Click the
Properties button. Click the Diagnostics tab. Click the Query Modem
button. You should see a series of commands and responses from the
modem. This means that the installation was a success. If your
modem is not listed and/or you do not see a series of commands and
responses, check that all connectors and power cables are properly
connected to your modem and the back of your PC. Check that the
modem is switched on and the CS or the PWR light is illuminated.
Shut down and restart your PC. Check your modem again using the
Control Panel as described above.
PROBLEM: My software isn’t recognizing my modem.
Possible solution:
Your communications software may not function properly if you have
more than one version of the software installed, you are using an
older version, or you have more than one communications software
package installed on your system. We highly recommend using the
communications software provided with your modem on the
Installation CD-ROM.
Possible solution:
Your software’s COM port settings may be incorrect. There should be
a place in the Setup section of your software that addresses port
settings. Make sure the software’s port settings match those for
your modem. Check your communication software’s documentation for
instructions on adjusting the port settings in your software.
Possible solution:
You may not have the correct modem type selected in your software
or in Windows. Click Windows Start, Settings, and Control Panel.
When Control Panel opens, click Modems. You will see a list of
installed modems. You can also add, remove, or view the properties
of modems from this window. The U.S. Robotics
modem you have
10
installed should be present in the list of installed modems. If
none of the modem descriptions in the list matches your U.S.
Robotics modem or no modems are listed, your modem is not installed
properly. Try reinstalling your modem.
Possible solution:
If you are using Dial-Up Networking, it may not be configured
correctly. Check your configuration and make sure you have the
correct modem selected. Double-click My Computer, double-click
Dial-Up Networking, right-click the connection you are trying to
use, and click Properties. Make sure that the description in the
modem box matches the description of the modem you are using. If it
doesn’t match, select the proper modem description.
11
PROBLEM: My modem won’t dial out or doesn’t answer incoming calls.
FOR BOTH DIALING AND ANSWERING PROBLEMS:
Possible solution:
You may have a bad phone cord connection to your modem, or your
phone cord may be plugged into the wrong jack. The phone cord
should be plugged into the jack on the modem and into the wall
phone jack. Use the phone cord included in your modem’s box if
possible.
OFFICE USERS:
Possible solution:
You may have plugged your modem’s phone cord into a digital line.
Contact the department responsible for your phone system if you are
unsure whether or not your phone line is digital.
If your phone system requires dialing “9” to access an outside
line, be sure to add “9” before the number you are dialing.
VOICE MAIL USERS:
Possible solution:
If you have voice mail provided by your local phone company, your
dial tone may be altered when messages are waiting. Retrieve your
voice mail to restore your normal dial tone.
PROBLEM: My modem sounds like it’s trying to connect to another
modem but fails.
Possible solution:
You may have a poor connection. All calls are routed differently,
so try placing the call again.
PROBLEM: My modem isn’t achieving a 56K Internet connection.
The V.90/V.92 protocol allows for download speeds of up to 56K, but
line conditions may affect the actual speeds during a given
connection. Due to unusual telephone line configurations, some
users will not be able to take full advantage of V.90/V.92
technology at this time. In order to achieve a 56K connection:
• The server you're dialling in to must support and provide a
digital V.90/V.92 signal. Your ISP can provide you with a
list of dial-up connections and information on what those
connections currently support.
• The telephone line between your ISP and your modem must be
capable of supporting a 56K connection and contain only one
analogue-to-digital conversion. The 56K signal from your
ISP begins as a digital signal. Somewhere between the ISP
and your modem, there will be a digital-to-analogue signal
conversion so that your modem can receive the data. There
must be no more than one analogue-to-digital signal
conversion in the path from your ISP to your modem. If more
than one analogue-to-digital conversion occurs, your
connect speeds will default to V.34 (33.6 Kbps). There may
also be impairments on the local lines between your ISP and
12
your modem. These impairments can prevent or limit
V.90/V.92 connection speeds. All telephone calls are routed
differently, so you should try making your 56K connection
several times. One way to test this is to dial into a long
distance location. Long distance lines are often much
clearer than local lines. It is important to note that
telephone companies are constantly upgrading their systems.
Lines that do not support 56K today may support 56K in the
near future.
• Your modem must be connecting to a V.90/V.92 server. A pair
of 56K modems will not connect to each other at 56K speeds.
13
Support Resources
If you have not fixed your problem after trying the suggestions in
the “Troubleshooting” section, you can receive additional help via
one of these convenient resources:
World Wide Web
Contains useful product information, documents, and manuals. Log on
to:
http://www.usr.com/support
Are You Still Having Problems?
1. Call the Dealer Who Sold You the Modem
The dealer may be able to troubleshoot the problem over the phone
or may request that you bring the modem back to the store for
service.
2. Call U.S. Robotics Technical Support Department
Technical questions about U.S. Robotics modems can also be answered
by technical support specialists.
Country Voice Online Support
Austria 07110
900116
France 080 307
0693
Germany 0180567
1548
Italy 848 809
903
Spain 902 117
964
emea_modemsupport@usr.com 8:00am
france_modemsupport@usr.com 9:00am
germany_modemsupport@usr.com 8:00am
italy_modemsupport@usr.com 9:00am
spain_modemsupport@usr.com 9:00am
Hours
–
6:00pm,
Monday
–
Friday
–
6:00pm,
Monday
–
Friday
–
6:00pm,
Monday
–
Friday
–
6:00pm,
Monday
–
Friday
–
5:00pm,
Monday
–
Friday
14
Country Voice Online Support
Switzerl
and
UK 0870
0848
840200
8444546
emea_modemsupport@usr.com 8:00am
uk_modemsupport@usr.com 9:00am
Hours
–
6:00pm,
Monday
–
Friday
–
5:30pm,
Monday
–
Friday
15
Regulatory Information and Limited Warranty
We declare under our sole responsibility that the U.S. Robotics 56K
Faxmodem is in conformity with the following standards or other
normative documents:
CE Compliance
This device complies with the requirements of European Directive
1995/5/EC.
This device complies with the following standards:
EN 55022: 1998
EN 55024: 1998
EN 60950 1992: A1-A4, A11
EN61000-3-2: 1996, A12
EN61000-3-3: 1995
The ports on this modem have the following safety status:
Telephone line connector = TNV-3.
All other ports = Safety Extra Low Voltage (SELV)
Network Compatibility Declaration
This equipment is designed to work satisfactorily on all European
Union PSTN networks.
This equipment is supplied with a suitable PSTN connector for the
country in which it was supplied. If it is required to use this
equipment on a different network to the one for which it was
supplied, the user is advised to contact the vendor for guidance
regarding connection.
U.S. Robotics Corporation
935 National Parkway
Schaumburg, Illinois, 60173
U.S.A
Fax Branding
The telephone Consumer Protection Act of 1991 makes it unlawful for
any person to use a computer or other electronic device, including
fax machines, to send any message unless such message clearly
contains in a margin at the top or bottom of each transmitted page
or on the first page of the transmission, the date and time it is
sent, an identification of the business or other entity, or other
individual sending the message, and the telephone number of the
sending machine or of such business, or other entity, or
individual. (The telephone number provided may not be a 900 number
or any other number for which charges exceed local or long-distance
transmission charges.)
In order to program this information into your modem; refer to the
manual on the CD-ROM that shipped with your modem. If you’re using
a different communications software program, refer to its manual.
16
U.S. Robotics Corporation Limited Warranty
This warranty applies to customers located in the United States,
Australia, Canada (except Quebec), Ireland, New Zealand, U.K., and
other English language countries, and countries for which a
translation into the local language is not provided
56K Faxmodem
HARDWARE: U.S. Robotics warrants to the end user (“Customer”) that
this hardware product will be free from defects in workmanship and
materials, under normal use and service, for the following length
of time from the date of purchase from U.S. Robotics or its
authorized reseller:
two (2) years
U.S. Robotics sole obligation under this express warranty shall be,
at U.S. Robotics option and expense, to repair the defective
product or part, deliver to Customer an equivalent product or part
to replace the defective item, or if neither of the two foregoing
options is reasonably available, U.S. Robotics may, in its sole
discretion, refund to Customer the purchase price paid for the
defective product. All products that are replaced will become the
property of U.S. Robotics. Replacement products may be new or
reconditioned. U.S. Robotics warrants any replaced or repaired
product or part for ninety (90) days from shipment, or the
remainder of the initial warranty period, whichever is longer.
SOFTWARE: U.S. Robotics warrants to Customer that each software
program licensed from it will perform in substantial conformance to
its program specifications, for a period of ninety (90) days from
the date of purchase from U.S. Robotics or its authorized reseller.
U.S. Robotics warrants the media containing software against
failure during the warranty period. No updates are provided. U.S.
Robotics sole obligation under this express warranty shall be, at
U.S. Robotics option and expense, to refund the purchase price paid
by Customer for any defective software product, or to replace any
defective media with software which substantially conforms to
applicable U.S. Robotics published specifications. Customer assumes
responsibility for the selection of the appropriate applications
program and associated reference materials. U.S. Robotics makes no
warranty or representation that its software products will meet
Customer’s requirements or work in combination with any hardware or
applications software products provided by third parties, that the
operation of the software products will be uninterrupted or error
free, or that all defects in the software products will be
corrected. For any third party products listed in the U.S. Robotics
software product documentation or specifications as being
compatible, U.S. Robotics will make reasonable efforts to provide
compatibility, except where the non-compatibility is caused by a
"bug" or defect in the third party's product or from use of the
software product not in accordance with U.S. Robotics published
specifications or user manual.
17
THIS U.S. ROBOTICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD
PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPARATE END USER
LICENSE AGREEMENT. THIS U.S. ROBOTICS WARRANTY DOES NOT APPLY TO
SUCH THIRD PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE
REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH
SOFTWARE.
OBTAINING WARRANTY SERVICE: Customer must contact a U.S. Robotics
Corporate Service Center or an Authorized U.S. Robotics Service
Center within the applicable warranty period to obtain warranty
service authorization. Dated proof of purchase from U.S. Robotics
or its authorized reseller may be required. Products returned to
U.S. Robotics Corporate Service Center must be pre-authorized by
U.S. Robotics with a Return Material Authorization (RMA) number or
User Service Order (USO) number marked on the outside of the
package, and sent prepaid and packaged appropriately for safe
shipment, and it is recommended that they be insured or sent by a
method that provides for tracking of the package. Responsibility
for loss or damage does not transfer to U.S. Robotics until the
returned item is received by U.S. Robotics. The repaired or
replaced item will be shipped to Customer, at U.S. Robotics
expense, not later than thirty (30) days after U.S. Robotics
receives the defective product.
U.S. Robotics shall not be responsible for any software, firmware,
information, or memory data of Customer contained in, stored on, or
integrated with any products returned to U.S. Robotics for repair,
whether under warranty or not.
WARRANTIES EXCLUSIVE: IF A U.S. ROBOTICS PRODUCT DOES NOT OPERATE
AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT U.S. ROBOTICS OPTION. TO THE FULL EXTENT ALLOWED BY
LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN
LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR
IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL
OF WHICH ARE EXPRESSLY DISCLAIMED. U.S. ROBOTICS NEITHER ASSUMES
NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR
USE OF ITS PRODUCTS.
U.S. Robotics SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS
TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR
MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY
CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER
INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR OR
MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE
INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, POWER CUTS OR
OUTAGES, OTHER HAZARDS, OR ACTS OF GOD.
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, U.S.
ROBOTICS ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES
18
OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS,
LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF
OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE,
PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF U.S.
ROBOTICS OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT U.S. ROBOTICS
OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL
PURPOSE.
DISCLAIMER: Some countries, states, or provinces do not allow the
exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied
to consumers, or the limitation of liability for personal injury,
so the above limitations and exclusions may be limited in their
application to you. When the implied warranties are not allowed to
be excluded in their entirety, they will be limited to the duration
of the applicable written warranty. This warranty gives you
specific legal rights which may vary depending on local law.
GOVERNING LAW: This Limited Warranty shall be governed by the laws
of the State of Illinois, U.S.A. excluding its conflicts of laws
principles and excluding the United Nations Convention on Contracts
for the International Sale of Goods.
U.S. Robotics Corporation
935 National Parkway
Schaumburg, Illinois, 60173
U.S.A
19
20
U.S. Robotics Corporation
935 National Parkway
Schaumburg, Illinois
60173, Etats-Unis
Il est interdit de reproduire tout ou partie de cette documentation
sous quelque forme ou par quelque moyen que ce soit ou de
l’utiliser pour des travaux dérivés (tels que traduction,
transformation ou adaptation) sans la permission écrite de U.S.
Robotics Corporation.
U.S. Robotics Corporation se réserve le droit de revoir cette
documentation et de modifier le produit et/ou le contenu de ce
document de temps en temps et sans préavis.
U.S. Robotics Corporation fournit cette documentation sans garantie
d’aucune sorte, implicite ou explicite, y compris, entre autres,
les garanties de commercialisation et d’adaptation à un usage
particulier.
Si cette documentation décrit un/des logiciels sur support
amovible, ce dernier est soumis à un accord de licence inclus avec
le produit et fourni séparément avec la documentation papier ou sur
le support amovible dans le fichier de répertoire nommé LICENSE.TXT
ou !LICENSE.TXT. Si vous ne pouvez vous procurer cet accord,
contactez U.S. Robotics.
Copyright © 2001 U.S. Robotics Corporation. Tous droits réservés.
21
U.S. Robotics et le logo U.S. Robotics sont des marques déposées de U.S. Robotics
Corporation.
Tout autre nom de société ou de produit est susceptible d’être une marque de la société à
laquelle il est associé.
22
Installation du modem externe sous Windows
95/98/Me/XP
Etape 1 : préparation de l'installation.
REMARQUE
conseillons de désinstaller tout autre modem installé sur le
système. Reportez-vous à la documentation de l'ancien modem pour
obtenir les instructions de désinstallation.
Inscrivez le numéro de série du nouveau modem U.S. Robotics dans la
zone ci-dessous. Le numéro de série se trouve sur le code barre
blanc autocollant du modem et de la boîte. Si vous avez besoin
d'appeler notre service d'assistance technique, vous aurez besoin
de ce numéro.
Etape 2 : connexion du modem à l'ordinateur.
Mettez l'ordinateur hors tension et connectez le câble série du
modem à l'ordinateur.
Etape 3 : connexion du modem à une ligne de téléphone analogique.
Branchez une extrémité du cordon téléphonique fourni dans la prise
du modem et l'autre extrémité dans une prise téléphonique murale
analogique.
: Avant de procéder à l'installation, nous vous
AVERTISSEMENT
destinée à une ligne téléphonique ANALOGIQUE. La plupart des
téléphones de bureau sont câblés via des lignes NUMÉRIQUES.
Assurez-vous de connaître le type de ligne dont vous disposez.
L'utilisation d'une ligne téléphonique numérique pourrait
endommager le modem.
Etape 4 : raccordement du bloc d'alimentation du modem.
Branchez le bloc d'alimentation dans une prise murale et l'autre
extrémité dans la prise du modem. Mettez le modem sous tension. Le
commutateur d'alimentation (étiqueté sur la partie inférieure du
modem par POWERI/O)estsitué sur la face latérale du modem.
REMARQUE
modem n’est peut-être pas sous tension. Assurez-vous que le bloc
d'alimentation est connecté entre le modem et la source électrique.
Etape 5 : installation des pilotes du modem.
Mettez l'ordinateur sous tension. Une fois que l’assistant Ajout de
nouveau matériel a détecté votre modem, insérez le CD
d’installation dans le lecteur de CD-ROM. Suivez les instructions
affichées à l’écran afin de terminer l’installation.
Etape 6 : installation des logiciels de communication.
Réinsérez le CD d'installation dans le lecteur de CD-ROM.
L'interface qui s'affiche permet d'installer les logiciels
ControlCenter, Notification de signal d’appel, et
PhoneTools/WinPhone et d'afficher les guides d'utilisation du
modem. (Si l'interface ne s'affiche pas automatiquement, sous
Windows, cliquez sur Démarrer, puis sur Exécuter. Dans la boîte de
dialogue "Exécuter", tapez D:\setup.exe. Si le lecteur de CD-ROM
: La prise de téléphone que vous utilisez doit être
: Si le voyant d'alimentation PWR n'est pas allumé, le
23
est doté d'une lettre différente, tapez cette lettre au lieu de
"D").
24
Installation du modem externe sous Windows
NT
Etape 1 : préparation de l'installation.
REMARQUE
conseillons de désinstaller tout autre modem installé sur le
système. Reportez-vous à la documentation de l'ancien modem pour
obtenir les instructions de désinstallation.
Inscrivez le numéro de série du nouveau modem U.S. Robotics dans la
zone ci-dessous. Le numéro de série se trouve sur le code barre
blanc autocollant du modem et de la boîte. Si vous avez besoin
d'appeler notre service d'assistance technique, vous aurez besoin
de ce numéro.
Etape 2 : connexion du modem à l'ordinateur.
Mettez l'ordinateur hors tension et connectez le câble série du
modem à l'ordinateur.
Etape 3 : connexion du modem à une ligne de téléphone analogique.
Branchez une extrémité du cordon téléphonique fourni dans la prise
du modem et l'autre extrémité dans une prise téléphonique murale
analogique.
AVERTISSEMENT
destinée à une ligne téléphonique ANALOGIQUE. La plupart des
téléphones de bureau sont câblés via des lignes NUMÉRIQUES.
Assurez-vous de connaître le type de ligne dont vous disposez.
L'utilisation d'une ligne téléphonique numérique pourrait
endommager le modem.
Etape 4 : raccordement du bloc d'alimentation du modem.
Branchez le bloc d'alimentation dans une prise murale et l'autre
extrémité dans la prise du modem. Mettez le modem sous tension. Le
commutateur d'alimentation (étiqueté sur la partie inférieure du
modem par POWERI/O)estsitué sur la face latérale du modem.
REMARQUE
modem n’est peut-être pas sous tension. Assurez-vous que le bloc
d'alimentation est connecté entre le modem et la source électrique.
: Avant de procéder à l'installation, nous vous
: La prise de téléphone que vous utilisez doit être
: Si le voyant d'alimentation PWR n'est pas allumé, le
Etape 5 : installation des pilotes du modem.
Mettez l’ordinateur sous tension. Insérez le CD d’installation
avant de vous connecter. Cliquez sur Démarrer, Paramètres, puis
Panneau de configuration. Cliquez deux fois sur l’icône Modems.
Lorsque l’écran Installation d’un nouveau modem s’affiche, cliquez
sur Suivant pour que Windows détecte le nouveau modem. Une fois le
modem détecté, cliquez sur Modifier. Cliquez sur Disquette fournie.
Assurez-vous que l’emplacement du lecteur de CD-ROM est
sélectionné. Sélectionnez U.S. Robotics. Sélectionnez U.S. Robotics
56K FAX Ext.(non PnP).
Cliquez sur OK, puis sur Suivant. Cliquez sur Terminer. L’onglet de
propriétés du modem qui s’affiche indique le port COM attribué au
modem. Cliquez sur Fermer. Si la fenêtre Modification des
paramètres système s’affiche, cliquez sur Oui pour redémarrer
l’ordinateur.
25
Etape 6 : installation des logiciels de communication.
Réinsérez le CD d'installation dans le lecteur de CD-ROM.
L'interface qui s'affiche permet d'installer les logiciels
ControlCenter, Notification de signal d’appel, et
PhoneTools/WinPhone et d'afficher les guides d'utilisation du
modem. (Si l'interface ne s'affiche pas automatiquement, sous
Windows, cliquez sur Démarrer, puis sur Exécuter. Dans la boîte de
dialogue "Exécuter", tapez D:\setup.exe. Si le lecteur de CD-ROM
est doté d'une lettre différente, tapez cette lettre au lieu de
"D").
REMARQUE
comment contacter l’assistance technique, consultez les sections
relatives au dépannage et aux ressources d’assistance.
: Pour obtenir une aide sur le dépannage ou pour savoir
26
Installation du modem externe sous Windows
2000
Etape 1 : préparation de l'installation.
REMARQUE
conseillons de désinstaller tout autre modem installé sur le
système. Reportez-vous à la documentation de l'ancien modem pour
obtenir les instructions de désinstallation.
Inscrivez le numéro de série du nouveau modem U.S. Robotics dans la
zone ci-dessous. Le numéro de série se trouve sur le code barre
blanc autocollant du modem et de la boîte. Si vous avez besoin
d'appeler notre service d'assistance technique, vous aurez besoin
de ce numéro.
Etape 2 : connexion du modem à l'ordinateur.
Mettez l'ordinateur hors tension et connectez le câble série du
modem à l'ordinateur.
Etape 3 : connexion du modem à une ligne de téléphone analogique.
Branchez une extrémité du cordon téléphonique fourni dans la prise
du modem et l'autre extrémité dans une prise téléphonique murale
analogique.
AVERTISSEMENT
destinée à une ligne téléphonique ANALOGIQUE. La plupart des
téléphones de bureau sont câblés via des lignes NUMÉRIQUES.
Assurez-vous de connaître le type de ligne dont vous disposez.
L'utilisation d'une ligne téléphonique numérique pourrait
endommager le modem.
Etape 4 : raccordement du bloc d'alimentation du modem.
Branchez le bloc d'alimentation dans une prise murale et l'autre
extrémité dans la prise du modem. Mettez le modem sous tension. Le
commutateur d'alimentation (étiqueté sur la partie inférieure du
modem par POWERI/O)estsitué sur la face latérale du modem.
REMARQUE
modem n’est peut-être pas sous tension. Assurez-vous que le bloc
d'alimentation est connecté entre le modem et la source électrique.
: Avant de procéder à l'installation, nous vous
: La prise de téléphone que vous utilisez doit être
: Si le voyant d'alimentation PWR n'est pas allumé, le
Étape 5 : mise à jour du pilote à partir du CD
Mettez l’ordinateur sous tension. Le système d’exploitation détecte
et installe automatiquement le modem. Cliquez sur Démarrer,
Paramètres, puis Panneau de configuration. Cliquez deux fois sur
l’icône Système. Cliquez sur l’onglet Matériel. Cliquez sur
Gestionnaire de périphériques. Développez l’entrée Modems en
cliquant sur le signe +. Cliquez deux fois sur Modem standard, puis
cliquez sur l’onglet Pilote. Cliquez sur Mettre à jour le pilote.
Cliquez sur Suivant. Sélectionnez Rechercher un pilote approprié
pour mon périphérique. Cliquez sur Suivant. Sélectionnez
Emplacement spécifique. Cliquez sur Suivant. Naviguez vers
l’emplacement des pilotes sur les CD-ROM racine répertoire. Cliquez
sur OK. Cliquez sur Suivant. Un message spécifiant qu’aucune
signature numérique n’a été trouvée s’affiche. Cliquez sur Oui.
Cliquez sur Terminer pour achever l’installation. Cliquez sur
Fermer dans la fenêtre Propriétés. Cliquez sur la case X pour
27
fermer la fenêtre Gestionnaire de périphériques. Cliquez sur OK
pour fermer la fenêtre de propriétés du système.
Etape 6 : installation des logiciels de communication.
Réinsérez le CD d'installation dans le lecteur de CD-ROM.
L'interface qui s'affiche permet d'installer les logiciels
ControlCenter, Notification de signal d’appel, et
PhoneTools/WinPhone et d'afficher les guides d'utilisation du
modem. (Si l'interface ne s'affiche pas automatiquement, sous
Windows, cliquez sur Démarrer, puis sur Exécuter. Dans la boîte de
dialogue "Exécuter", tapez D:\setup.exe. Si le lecteur de CD-ROM
est doté d'une lettre différente, tapez cette lettre au lieu de
"D").
Si vous rencontrez des difficultés avec votre modem, vérifiez en
premier lieu qu’il est correctement installé.
Dépannage
Windows 95/98/NT/Me : Cliquez sur Démarrer, Paramètres, puis
Panneau de configuration. Cliquez deux fois sur l’icône Modems.
L’écran de propriétés du modem présente une description du modem.
Cliquez sur l’onglet Diagnostics. Vérifiez que le modem correct est
en surbrillance. Cliquez sur le bouton Informations
complémentaires. Une série de commandes et de réponses du modem
doit s’afficher. Cela signifie que le modem est correctement
installè. Si le modem n’est pas répertorié et/ou qu’aucune série de
commandes et de réponses n’est affichée, vérifiez que tous les
connecteurs et cordons d’alimentation sont correctement raccordés
au modem et à l’arrière de l’ordinateur. Vérifiez que le modem est
sous tension et que le voyant CS ou PWR est allumé. Mettez
l’ordinateur hors, puis sous tension. Contrôlez à nouveau le modem
à l’aide du Panneau de configuration, comme décrit ci-dessus.
Windows 2000 : Cliquez sur Démarrer, Paramètres, puis Panneau de
configuration. Cliquez deux fois sur l’icône Options de modems et
téléphonie. Cliquez sur l’onglet Modems. Vérifiez que le modem
correct est en surbrillance. Cliquez sur le bouton Propriétés.
Cliquez sur l’onglet Diagnostics. Cliquez sur le bouton Interroger
le modem. Une série de commandes et de réponses du modem doit
s’afficher. Cela signifie que le modem est correctement installé.
Si le modem n’est pas répertorié et/ou qu’aucune série de commandes
et de réponses n’est affichée, vérifiez que tous les connecteurs et
cordons d’alimentation sont correctement raccordés au modem et à
l’arrière de l’ordinateur. Vérifiez que le modem est sous tension
et que le voyant CS ou PWR est allumé. Mettez l’ordinateur hors,
puis sous tension. Contrôlez à nouveau le modem à l’aide du Panneau
de configuration, comme décrit ci-dessus.
PROBLEME : Mon logiciel ne reconnaît pas mon modem.
Solution possible :
Votre logiciel de communication ne fonctionne peut-être pas
correctement si plusieurs versions du logiciel sont installées sur
l’ordinateur, si vous utilisez une version plus ancienne ou si
plusieurs logiciels de communication sont installés sur
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