OpenScape Desk Phone CP100
OpenScape Voice
OpenScape 4000
User Guide SIP
A31003-C1000-U122-1-7619
Provide feedback to further optimize this document to edoku@unify.com.
As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledgebase, raise - if a software support contract is in place - a ticket via our partner portal or contact your distributor.
Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company.
Copyright © Unify Software and Solutions GmbH & Co. KG 09/2018 All rights reserved.
Reference No.: A31003-C1000-U122-1-7619
The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.
Availability and technical specifications are subject to change without notice.
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
unify.com
Important information |
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Important information
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For safety reasons, the telephone should only be supplied with power: |
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• using the original power supply unit. |
• over a LAN with PoE (Power over Ethernet), which complies with the IEEE |
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802.3af standard. |
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Never open the telephone. Should you encounter any problems, consult your ad- |
ministrator. |
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Use only original accessories. |
The use of other accessories is hazardous and will render the warranty, extended |
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manufacturer's liability and the CE and other markings invalid. |
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The device conforms to the EU Directive as attested by the CE marking. The CE Declaration of Conformity and, where applicable, other existing declarations of conformity as well as further information on regulations that restrict the usage of substances in products or affect the declaration of substances used in products can be found in the Unify Expert WIKI at http://wiki.unify.com/
http://wiki.unify.com in the section "Declarations of Conformity".
The adjacent symbol indicates that any electrical and electronic products installed and sold in countries of the European Union to which the WEEE2 Directive 2012/19/ EU applies should be disposed of separately from the municipal waste stream in appropriate collection systems.
Information concerning the proper disposal of your Unify product in the business-to- business market segment is available from your local sales representative in Unify or partner sales.
•Never spray the phone with liquids as the penetrating fluids can lead to malfunctions or may damage the device.
•Do not use substances such as alcohol, chemicals, solvents or scouring agents, as these substances can lead to surface damage.
•Clean the phone with a soft and slightly damp cloth.
This document along with additional information is available online at: http://www.unify.com/ Support.
Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at: http://wiki.unify.com/.
During a software update, the phone must not be disconnected from the power supply unit and/or the LAN. An update action is indicated by messages on the display and/or by flashing LEDs.
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Important information |
•The telephone may only be operated using the LAN cabling internally in the building. The device should be connected to the IP infrastructure using a shielded LAN cable: Cat-5 for 100 Mb/s or Cat-6 for 1000 Mb/s. Make sure in the building installation that this cable shielding is earthed.
•The telephone is designed for operation in a protected environment within a temperature range of 5 °C to 40 °C.
•Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.
•Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the casing.
•Do not install the telephone in bathrooms or shower rooms.
Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant environmental labels for its products in the event that the environmental label programs permit qualification for individual Unify products.
ENERGY STAR is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency.
Products that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.
Unify is an ENERGY STAR partner participating in the ENERGY STAR program for Enterprise Servers and Telephony.
The Unify product OpenScape DeskPhone CP200 has earned the ENERGY STAR.
Learn more at energystar.gov.
The OpenScape DeskPhone CP200 (SIP), OpenScape DeskPhone CP400 (SIP) and OpenScape DeskPhone CP600 (SIP) telephones have been awarded with the BLAUE ANGEL label in Germany.
The proprietor of this environmental label is the German Federal Ministry for the Environment, Nature Protection and Reactor Safety.
VoIP Telephones with the BLUE ANGEL fulfill high standards in regard of energy efficiency, environmental friendly use of materials and a sustainable repair and recycling concept.
Further information in regard of the environmental compatibility of the products can be found here
http://www.unify.com/de/about/green-enterprise.aspx
http://www.blauer-engel.de/en/products_brands/search_products/produkt- typ.php?id=559
Special setting instructions for energy-efficient use of telephones can be found on page 132.
Important information |
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•More information about the EULA and Open Source licenses you can find on the Web interface, section Licenses page 137.
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Contents |
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Care and cleaning instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Online documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Product-oriented environmental protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 License information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Icons used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Remote configuration for cloud service providers . . . . . . . . . . 13
From factory defaults to operational telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Starting up the telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Canceling the Remote configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Getting to know the OpenScape Desk Phone CP100 . . . . . . . 15
The user interface of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Displays on the status line for adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Additional notes on Call logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Telephone settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Display contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Key click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Settings that impact energy efficiency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Contents |
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Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 33 Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Responding to a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Dialing with the selected dialing key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Redialing via the function key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Calling back a missed call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Changing the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Switching from speakerphone mode to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Putting on hold and retrieving alternately or simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . 42 Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Setting alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Phonebooks and Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Deleting all contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Programming a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Initiating programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Programming enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Repertory dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Configuring a built-in forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Configuring a variable call forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using programmed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Example 2: Activating/deactivating Call waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Resetting programmed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
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Contents |
Making calls in the team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Picking up a group call with the call pickup key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Picking up a group call immediately via the pop-up menu. . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Picking up a group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Ignoring a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Calling a subscriber directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Deflecting a call to a DSS subscriber. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Display notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
MultiLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Line/trunk keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Settings for MultiLine (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Making calls in an executive/secretary team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Mobility function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Logging on to another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Ending the mobility function on a telephone (log off) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Enabling do not disturb via the idle menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Locking the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Other settings and functions . . . . . . . . . . . . . . . . . . . . . . . . . |
85 |
Audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Room character . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Pattern melody. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Pattern sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Opening listening mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Special ringers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Activating/deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Tone and indication with an unsecured voice connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Display language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Time display format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Country-specific settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Setting daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Setting the difference between daylight saving and standard time . . . . . . . . . . . . . . . . . . . . 94 Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Contents |
9 |
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Initiating the reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Programming call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Standard call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Activating or deactivating immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Assigning a destination phone number for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 103 Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Defining the ring duration before call forwarding on no reply. . . . . . . . . . . . . . . . . . . . . . . . 105 Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Call forwarding by call type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Beep on auto-answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Beep on auto-reconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Activating and deactivating the hold reminder tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Setting the hold reminder time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Activating/deactivating Hold and hang-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Allowing call joining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Permitting call deflection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Allowing call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Connecting subscribers by hanging up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Allowing call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Settings for autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Allowing Busy when dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Allowing Transfer on ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Activating/deactivating immediate dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Allowing a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Allowing joining in a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Dialing an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Deleting all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Call logging – activating/deactivating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Recording modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Diagnostic data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Individual settings that impact energy efficiency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Importing contacts via WBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Exporting contacts via WBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Launching the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Administrator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 User Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
10 |
Contents |
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Contact partner in case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Repair and recycling concept, extending performance capability 142
Recycling and disposal of equipment in the OpenScape Desk Phone family. . . . . . . . . . . . . 142 Repair reliability and spare part supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Extending performance capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Opening the user menu on the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 User menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Special features for operation on an OpenScape 4000 . . . . . 155
Passively supported functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Unsupported functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
General information |
11 |
General information
This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you as described, this may be due to one of the following reasons:
•The function is not configured for you and your telephone. Please contact your system administrator.
•Your communication platform does not feature this function. Please contact your Unify sales partner for information on how to upgrade.
Your telephone can be operated on an OpenScape 4000 telephone system. Individual telephone features may deviate on an OpenScape 4000 from those described.
This icon in a section heading indicates that the feature is not available on an OpenScape 4000 telephone system.
Other special features in relation to operation on an OpenScape 4000 can be found on page 155.
This User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone CP100 and all of its functions. It contains important information on the safe and proper operation of the
OpenScape Desk Phone CP100. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.
This User Guide should be read and followed by every person installing, operating or programming the OpenScape Desk Phone CP100.
For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.
This User Guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating the
OpenScape Desk Phone CP100.
Icons used in the manual
Operations and settings that can be made both at the phone and over the web interface are indicated by an icon and page reference.
V z
refers to an operation or setting performed directly on the phone refers to an operation or setting performed via the web interface
12 |
General information |
The service department of Unify Software and Solutions GmbH & Co. KG can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact your network provider.
If you experience problems or defects with the phone, please dial the service number for your country.
The OpenScape Desk Phone CP100 phone is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. Any other use is regarded as unintended.
The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your communication platform can be obtained from your administrator.
Please have this information ready when you contact our service department regarding faults or problems with the product.
•To ensure good speakerphone quality, the area in front of the telephone (front right) should be kept clear. The optimum distance is approx. 50 cm.
•Proceed as follows to optimize display legibility:
–Turn the phone to tilt the display to ensure you have a frontal view of the display and avoid light reflections.
–Adjust the contrast as required page 30.
13
© Enter PIN... |
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© 123456789 |
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Z |
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This section describes the remote configuration process, from the initial factory defaults to the operational telephone. If your telephone is already operational, please continue reading from Section "Getting to know the
OpenScape Desk Phone CP100 ( page 15)".
You can start up your new OpenScape Desk Phone CP100 yourself using a remote maintenance function. The prerequisites for this are:
•The administrator has provided you with a PIN for the initial start-up
•You have a LAN connection with access to the Internet
•You have a new OpenScape Desk Phone CP100 that you want to start up using the remote maintenance function
Connect the telephone to the LAN. If the power is not supplied by the LAN cable, connect a power supply if appropriate (the power supply is not needed with PoE). The telephone should now boot.
The telephone recognizes based on the stated conditions that a remote configuration is to be performed and starts this process.
The first time you start up the telephone, it will automatically check the remote configuration requirements. If the requirements are fulfilled,
you will be prompted to enter the Deployment PIN (cloud PIN).
Enter the PIN you received from your Fachpersonal. Only numeric characters are accepted.
Confirm with the key shown.
14
Asking redirect server...
Configuring phone...
Deployment done
Cancel Q Z
"
Abort deployment
Confirmed Q Z
"
Deployment aborted
Once you have entered a valid PIN, the remote configuration of your telephone starts automatically. You are shown the following messages on the display:
The configuration is concluded and the telephone is operational with the required settings. You can now make calls.
New operating system software may be downloaded and installed during the remote configuration. If this happens, reboot the telephone following the configuration.
You can stop the process in order to continue the configuration manually before entering the PIN or after entering an invalid PIN.
1.The remote configuration is concluded once you enter a valid PIN. The process can no longer be canceled at this stage.
2.If an error still occurs even though a correct PIN has been entered, you can repeat the remote configuration by simply restarting the telephone.
3.You can likewise repeat the process following a cancellation by restarting the telephone, assuming you have not already started the manual configuration.
Press the key shown.
The following message is displayed:
Press the key shown to confirm that the process is to be canceled. The following message is displayed:
The telephone is set to the factory defaults at this time and has to be configured manually by you or your administrator or the remote configuration repeated by restarting the telephone.
15
Getting to know the
OpenScape Desk Phone CP100
The following sections describe the most frequently used controls and displays.
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Wed 02 |
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Director |
FwdMenu Redial |
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You can make and receive calls as normal using the handset. |
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The display permits intuitive operation of the phone, it is realized as a three line display. |
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The function keys (cannot be reprogrammed) allow you to call up the following frequent- |
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ly used functions during a call: |
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Â: Provides access to the call log with lists of missed calls, dialed calls, received calls |
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and forwarded calls and allows voicemails to be managed. |
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@: Provides access to the user menu for locally controlling the phone settings. |
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:: Activates/deactivates the speakerphone function. |
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": Increases/decreases the speaker volume page 22. |
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;: Activates/deactivates the microphone. This function is useful to prevent the other |
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party from listening in under certain circumstances, for example when consulting with |
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someone else in the room or in case of annoying background noise. |
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You can use the navigation keys to navigate conveniently through the various phone |
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functions, applications and configuration menus. |
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The dialpad can be used to enter phone numbers and write text. |
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You can customize your telephone by assigning phone numbers and functions to the |
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programmable keys. |
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Preset default values: |
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Directory |
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Built-in forwarding |
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• Repeat dialing |
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Incoming calls, voice mails and others are visually signaled via the LED notification. |
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17
This control allows you to move between input fields and navigate in lists and menus. You use the Z button to confirm options and launch functions:
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Functions when key is pressed |
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In lists and menus: |
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• One level back |
^ |
Entry selected: |
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• Cancel action |
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In input fields: |
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• Delete character to the left of the cursor |
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μ |
In lists and menus: |
• Scroll up |
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Press and hold: Skip to the start of the list/menu |
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€ |
In lists and menus: |
• Scroll down |
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Press and hold: Skip to the end of the list/menu |
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Z |
Entry selected: |
• Perform action |
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• Confirm your selection |
18
Your OpenScape Desk Phone CP100 has three fixed function keys (with LED), which you can reprogram with different functions or phone numbers at any time.
The icons represent the following functions:
•Directory
•Built-in forwarding
•Repeat dialing
Depending on how they are programmed, you can use the keys as follows:
•Function keys page 56
•Selected dialing keys page 57
A function can be programed for each key as well as a phone number at the second level. The status of a function is shown by the display notification for the corresponding function key.
Line and direct station selection (DSS) keys can only be programmed by the administrator via the program/service menu.
You will find information on the labeling of the function keys on page 142
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Off |
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The line is in idle mode. |
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Red quick |
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Incoming call on the line. |
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pulsing1 |
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The line is on "Hold". |
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Red slow |
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New voicemail. |
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pulsing |
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Red solid |
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The line is busy. |
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New missed call. |
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1 In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The flashing interval represents different statuses, which are described in detail in the corresponding sections of the manual.
Some of the programmable keys on multi-line phones can be set up as trunk or line keys page 67.
19
You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits press ^.
In situations where text input is possible, for example when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned. To do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the keypad twice. When entering text, all characters available for the key pressed and the character selected are briefly displayed.
Key |
1x |
2x |
3x |
4x |
5x |
6x |
7x |
8x |
9x |
10x |
11x |
12x |
13x |
14x |
15x |
16x |
17x |
11 |
1 |
2 |
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= |
$ |
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ä |
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3 |
d |
e |
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4 |
g |
h |
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j |
k |
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6 |
m |
n |
o |
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ö |
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7 |
p |
q |
r |
s |
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ß |
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8 |
t |
u |
v |
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9 |
w |
x |
y |
z |
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00 +
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# , ? ! ’ “ + - |
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#4
1Special characters (not in 123 mode)
2Space
3Extended character
4Toggle between uppercase and lowercase and number entry
20
Key |
Function during text input |
Function when held down |
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* |
Type special characters |
• 2 seconds: Ringer off |
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# |
Switch between uppercase |
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and lowercase text and num- |
Activate the telephone lock page 83 |
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ber entry |
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1 |
Type special characters (not in |
Call answering machine |
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123 mode). |
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Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number's digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN = 0700 - 687837).
Additional options are available in the text editor. This is used when programming a forwarding destination, for example. In this way, you can, for example, move the cursor freely and copy or insert text.
You can select further editor functions via the Navigator keys and confirm each one using Z:
•OK: Applies changes and closes the editor
•Delete: Deletes characters from right to left
•Cancel: Discards changes and exits the editor
•Mode (# can also be used here to switch):
–123: Digits only
–ABC: Uppercase letters only
–Abc: First letter in uppercase, subsequent letters in lowercase
–abc: Lowercase letters only
•Move cursor left: Moves the cursor to the left
•Move cursor right: Moves the cursor to the right
•Copy: Copies the entire content to the clipboard
•Paste: Inserts the entire content from the clipboard at the cursor position
21
Your OpenScape Desk Phone CP100 comes with a black-and-white display. Adjust the contrast to suit your needs ( page 30).
Idle mode
If there are no calls taking place or settings being made, your OpenScape Desk Phone CP100 is in idle mode.
Press the  button to go back, for example, to the idle display from a call list ( page 24). The idle display can be accessed again from the Program/Service menu ( page 26) with the @ key. You can also configure a "Show phone display" key for both of these instances (see page 56) in order to access the idle mode screen again.
Example: |
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FwdMenu |
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Status icon |
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The idle menu opens when you press €or Z Navigator keys page 17 in idle mode. You can call up various functions here. Entries may vary.
The idle menu may contain the following entries:
•Redial x?
•Ringer off?
•Do not disturb on?
•Cancel callbacks?
•Pickup?
22
In the first line, the time, weekday and date are displayed in addition to icons for different situations and options:
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The ringer is deactivated. |
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The ringer is set to a beep. |
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The phone lock is activated. |
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The "Do not disturb" function is activated. |
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A mobile user is logged on to the telephone. |
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Your attention will be drawn to events in the second line:
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You received new voice messages. |
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New entries have been added to the call lists. |
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Local call forwarding is active. |
BAn advisory icon in front of own phone number (replaced, for example, by call forwarding or Mobility icon).
When you adjust the ringer, handset and speaker volume using the " key, you will see the following displays in the status line:
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Ringer volume in 10 levels |
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Ringer volume in 10 levels when the ringer is switched off |
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Handset or speaker volume in 10 levels |
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Depending on the situation at hand, the display on your OpenScape Desk Phone CP100 displays different content, to which you can respond intuitively.
The following icons appear centered on the display when your phone is idle and draw your attention to current properties or events.
Example: You missed two calls in your absence.
02
You have two new voice messages that you can open by pressing the È key page 25. Icons for events
Icon Meaning
You received new voice messages.
New entries have been added to the call lists.
Local call forwarding is active.
BA status icon in front of your own phone number (replaced, for example, by call forwarding or Mobility icon).
If an arrow appears beside an entry in the second line, a context menu is available whose options you can select using the Navigator keys μ or € ( page 17). The range of functions available is situation-specific.
Consultation? |
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First menu entry |
Start conference? |
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Press the È button to go back, for example, to the telephony interface from a call list ( page 24). The telephony interface can be accessed again from the Program/Service menu ( page 26) with the @ key. However, you can set up a "Show phone display" key for both of these instances (see page 56) in order to access the telephony interface screen again.
You receive the following functions (if activated) by pressing the Z or € keys. The current function is displayed in the second display line. The other functions are hidden and can be selected using the Navigator keys €or μ.
24
Redial x 1234
Ringer off
Do not disturb off
Mobile logon
Cancel callbacks
Directed pickup
First entry (selected when you call up the menu, if you have already dialed a phone number)
Other menu options (hidden)
In many operating situations you are offered appropriate functions or advisories in the second line of the display. Other available functions remain hidden and can be selected using the Navigator keys €or μ.
Example: You set up a consultation call. The second line displays the first of three dependent functions. Search for the appropriate function and confirm this with Z.
012345|
Dial
Redial x Retrieve held call
First display line
Second display line (current option)
Other possible menu options (hid- den)
The menu with the functions closes automatically after you have executed an action. To delete info-only messages, press the ^key.
Icon Meaning
The call is active.
High-quality voice connection (G.722).
The call has been disconnected.
You have placed the call on hold (e.g. consultation hold).
Your call partner has placed the call on hold.
{The voice connection is secure.
}The voice connection is not secure.
Voicemail
If configured (contact the relevant administrator), this provides you with access to your mailbox system e.g. HiPath Xpressions.
If your system is appropriately configured, activating this function opens the menu for voicemail page 54.
25
The following call lists are stored under Call logging and can be accessed via the preset "Conversations" function key ( page 18):
•Missed (x): Missed calls
•Dialled (x): Dialed calls (with or without connection)
•Received (x): Answered calls
•Forwarded (x): Forwarded calls
The number of missed calls and unchecked calls is shown on the idle display. Missed calls are not saved and displayed if Call logging is disabled page 121.
Call logging function must be activated in order to display call lists page 121. Call logging must also be activated for the customary last number redial function. If Call logging is not activated, the message "Key function unavailable" is shown when you press the function key.
Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the list is overwritten. Multiple calls from the same number are only listed once.
The following data is saved, for example, for missed calls:
•Phone number/name depending on available data.
•Number of call attempts.
•The time of the last call attempt for each listed caller, in relation to the current day, otherwise the date of the last call attempt.
The administrator may have made special settings for missed calls. To indicate new missed calls,
•the LED flashes
•you also receive a message on the display
Entries can only be saved if the caller ID is displayed as a name, number or both. If the caller ID is not transferred, the call is saved as "Unknown".
You can delete all the entries in the respective call list page 120. After selecting an entry, you can dial it immediately by confirming page 120.
•Missed calls are not signaled if Call logging is disabled page 121.
•If missed calls for this connection were answered by other subscribers, these calls are not listed in the Missed (x) list or are marked with a checkmark in accordance with the Call logging setting page 122.
•Forwarded calls of all types are logged under "Forwarded (x)" and not as "Missed (x)". This is regardless of how the parameter for missed calls is defined.
26
Press the @ key to open the Settings menu.
•User
•Admin
User
Setting options are provided here that allow you to adapt the telephone to your individual requirements.
Admin
Once the admin password has been entered, this menu is available to the relevant administrator. You can use the Navigator keys to navigate through the menus as described on page 17.
Press the function key _under Directory to open the phonebooks. This menu contains the following entries:
Personal
You can create your own local phonebook under Personal containing up to 100 entries page 49. The data for a subscriber includes the last name, first name and phone number.
Corporate directory
If you have the option of using a corporate directory, you can use the phonebook function key and the ^key to find subscribers page 51. As a prerequisite for this, your administrator must have set up the appropriate access. You can configure a separate function key for opening the corporate directory.
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In the User menu (see page 144), settings options are provided that allow you to adapt the telephone to your individual requirements.
Select a menu using the Navigator keys:
•"Date and time" page 96
•"Audio" page 85
•"Configuration" e.g. page 79 or page 112
•"Phone" page 30
•"Locality" page 90
•"Security" page 80 or page 83
•"Network information" page 97
•"Diagnostic information" page 130
•"Reset" page 98
If you are in one of these menus or submenus, depending on the situation, you have the following options to leave the menus:
•Save & exit (If you have made a setting and want to keep it)
•Exit (no save) (If you have made a setting that you do not want to use after all or if you do not want to set any of the options)
•Back (If you want to leave the main menu or submenu)
•Press and hold the €key to access the option to leave the current menu level.
•You exit the menu by pressing the @ key and return to idle mode page 21.
You can interrupt editing in the menu, for example to call someone or to answer a call. Pressing the @ key takes you back to the point in the menu from which you exited.
This is only possible for a limited period, however, which is defined by the administrator using the inactivity timeout setting. If the configured time expires, you need to re-enter your password when opening the menu and manually go to the required point in the menu.
Interrupting editing:
•By pressing the @ key, you interrupt editing, leave the menu and return to idle mode page 21.
•If you receive a call during editing and answer it, you automatically change to the call view (see also page 24).
To go back to editing mode in the menu, press the @ key again.
28
Information about the IP address or name that was assigned to the phone in the network and therefore the HTML address of the web interface.
V View information on the phone page 97.
Contact your administrator for further information on the network information values listed here.
VProvides information on all of the important settings of the telephone. Can provide valuable help in support situations page 130.
VPersonal settings made via the telephone menu or the web interface can be reset to factory settings page 98.
A control or monitoring function can be activated on your phone for service purposes by remote maintenance.
Your administrator has the option to activate and deactivate features of the phone via remote maintenance. During maintenance, the handset, microphone, loudspeaker are deactivated. You are additionally informed on the display that the control function is active.
In order to detect malfunctioning of a phone, for example, your administrator can install a monitoring function. You can use your phone as normal during monitoring. However you will first be informed about the operation with a message on the display and prompted to allow monitoring.
If your administrator has activated a function on your phone, which continuously transmits operating data to a server, you will see the flashing icon in the upper display line.
In the event of connection problems with a specific destination, the administrator may ask you to enter an activation code before the number of the subscriber, which can be used to initiate tracing of the call data on the phone. The activation code, which must be provided to you by the administrator and which comprises a leading asterisk, followed by three digits and the hash sign as the terminating character, must be entered before the actual phone number. At the end of the call, the call-related data is sent for further analysis to the DLS server, which then passes it to the "OpenScape Voice Trace Manager".
29
PC
Network switch
Handset
Country-specific cable
Power supply unit (if necessary)
The OpenScape Desk Phone CP100 has a built-in Ethernet switch. This means that you can also connect a PC with a LAN port to the LAN directly via the phone. The option for connecting the telephone and PC must first be activated on the telephone by your administrator.
Network switch |
OpenScape Desk Phone CP100 |
PC |
Using this connection option saves one network port for each switch used and allows shorter network cables to be used when arranged correctly.
30
The display has multiple contrast levels that you can set according to your light conditions.
zYou can also configure this setting via the (LED notification) WEB interface page 136.
@Press the key shown.
User |
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if nec. j |
Enter and confirm the user password. |
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Select and confirm the option shown. |
Phone? |
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Select and confirm the option shown. |
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Display ? |
f |
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Select and confirm the option shown. |
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Contrast: = |
f |
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μor € |
Set and confirm the contrast. |
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Select and confirm the option shown. |
Save & exit |
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Volumes |
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Use this selection to set the following volumes in 10 levels: |
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• Loudspeaker |
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• Ringer |
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• Handset |
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• Handsfree |
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• Rollover |
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• Group pickup beep |
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Example: Handset |
@ Press the key shown. |
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Select and confirm the option shown. |
User |
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if nec. j |
Enter and confirm the user password. |
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Select and confirm the option shown. |
Audio |
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Select and confirm the option shown. |
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Volumes? |
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