Uniden ANA9320 User Manual

One Year Limited Warranty

WARRANTOR: UNIDEN AMERICA CORPORATION (“Uniden”)

ELEMENTS OF WARRANTY: Uniden warrants, for one year, to the
original retail owner, this Uniden Product to be free from defects in
materials and craftsmanship with only the limitations or exclusions set
out below.

WARRANTY DURATION: This warranty to the original user shall
terminate and be of no further effect 12 months after the date of original
retail sale. The warranty is invalid if the Product is (A) damaged or not
maintained as reasonable or necessary, (B) modified, altered, or used
as part of any conversion kits, subassemblies, or any configurations not
sold by Uniden, (C) improperly installed, (D) serviced or repaired by
someone other than an authorized Uniden service center for a defect or
malfunction covered by this warranty, (E) used in any conjunction with
equipment or parts or as part of any system not manufactured by
Uniden, or (F) installed or programmed by anyone other than as
detailed by the Operating Guide for this product.

STATEMENT OF REMEDY: In the event that the product does not
conform to this warranty at any time while this warranty is in effect,
warrantor will repair the defect and return it to you without charge for
parts, service, or any other cost (except shipping and handling) incurred
by warrantor or its representatives in connection with the performance
of this warranty. THE LIMITED WARRANTY SET FORTH ABOVE IS
THE SOLE AND ENTIRE WARRANTY PERTAINING TO THE
PRODUCT AND IS IN LIEU OF AND EXCLUDES ALL OTHER
WARRANTIES OF ANY NATURE WHATSOEVER, WHETHER
EXPRESS, IMPLIED OR ARISING BY OPERATION OF LAW,
INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS WARRANTY DOES NOT COVER OR PROVIDE FOR THE
REIMBURSEMENT OR PAYMENT OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES. Some states do not allow this exclusion
or limitation of incidental or consequential damages so the above
limitation or exclusion may not apply to you.

LEGAL REMEDIES: This warranty gives you specific legal rights,
and you may also have other rights which vary from state to state.
This warranty is void outside the United States of America.

PROCEDURE FOR OBTAINING PERFORMANCE OF WARRANTY:
If, after following the instructions in this Operating Guide you are certain
that the Product is defective, pack the Product carefully (preferably in its
original packaging). Include evidence of original purchase and a note
describing the defect that has caused you to return it, The Product
should be shipped freight prepaid by traceable means, or delivered,
to warrantor at:

Uniden America Corporation
BCS-Repair
4700 Amon Carter Blvd.
Fort Worth, TX 76155
800-235-3874, 8 a.m. to 5 p.m. Central,
Monday through Friday

PRECAUTIONS

Before you read anything else,

please observe the following:

WARNING!

Uniden America Corporation DOES NOT represent this unit
to be waterproof. To reduce the risk of fire, electrical shock,
or damage to the unit, DO NOT expose this unit to rain
or moisture.

Precautions!

Before you read anything else, please observe
the following:

Rechargeable Nickel-Metal-Hydride
Battery Warning

This equipment contains a Rechargeable Nickel-

n

Metal-Hydride battery.

n

The rechargeable Nickel-Metal-Hydride battery
contained in this equipment may explode if
disposed of in a fire.

n

Do not short-circuit the battery.

n

Do not charge the Rechargeable Nickel-Metal­Hydride battery used in this equipment in any
charger other than the one designed to charge
this battery as specified in the owner’s manual.
Using another charger may damage the battery,
or cause the battery to explode.

Rechargeable Nickel-Metal­Hydride Batteries Must Be
Disposed of Properly

Ni-MH

Handset Controls & Functions

1

2

3
4

5

9
10
11
12

15
16

6
7

8

1. Headset Jack

2. Message Display

3. Pause (

4. Talk (

pause

TALK

) Key

) Key

5. Numeric Keypad

6.

L2

Key

7.

L1

Key

8. Microphone

13

14

9. Hold (

10. Flash (

11. Channel (

12. Redial (

13. Conference (

14. Transfer (

15. Volume (

hold

) Key

flash

) Key

CH

redial

xfer

RING/VOL

) Key

) Key

conf

) Key

) Key

) Key

16. Ringer On/Off & Mic Mute

(

ON/OFF MUTE

) Key

Base Unit Controls & Functions

18 2019

18.

line 1

19.

power/status

20.

line 2

LED

LED

LED

TABLE OF CONTENTS

Important Safety Instructions
About Your ANA 9320
Important Electrical Considerations

Range

...............................................................

Telephone Line Problems
Radio Interference
More Than One Cordless Telephone
Privacy

ANA 9320 Features
Installing Your ANA 9320

Using Your ANA 9320 Handset

Programming Functions ..................................................24

Optional Headset (EXP9730/9530)
Optional Accessories and Replacement Parts
Troubleshooting
Specifications

...............................................................

Selecting the Installation Location
Connecting the Telephone Line
Connecting the Telephone Cords
Applying Power to the Base and Charger Units
Wall Installation
Attaching the Belt Clip to the Handset
Installing the Handset Battery Pack
Charging the Handset Battery Pack
Low Battery Indicator
Cleaning Charging Unit Contacts

ANA 9320 Handset Controls .............................................19

Earpiece Volume ......................................................20

Handset Ringer Tone and Volume ........................................21

Vibrate Mode .........................................................21

Handset Ringer Mute...................................................21

Using the Handset .....................................................22

Answering a Call ......................................................23

Making a Call.........................................................23

Redial Function .......................................................23

PBX or PSTN
Program Mode Setup
Programming Xfer in PBX
Programming Conf in PBX
Feature Buttons
PBX Features
PSTN Features

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10
11
16
17
18
18
18

19

24
24
25
26
27
28
29

31
32
33
34

2
4
5

5
5
6
6
6

7
8

8
8
9

Uniden® is a registered trademark of Uniden America Corporation.

AutoStandby™ and AutoTalk™ are trademarks of Uniden America Corporation.

AutoStandby is a patented invention of Uniden America Corporation.

1

Important Safety Instructions

When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electrical
shock, and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning.
Do not use liquid cleaners or aerosol cleaners. Use a dry
cloth for cleaning.

4. Do not use this product near water; for example, near a sink
or in a wet area.

5. Do not place this product on an unstable cart, stand, or
table. The telephone may fall, causing serious damage
to the unit.

6. To protect the product from overheating, do not block or
cover any slots or openings in the base Unit. This product
should never be placed near or over a radiator or heat
register. This product should not be placed in a built-in
installation unless proper ventilation is provided.

7. This product should be operated only from the type of power
source indicated on the marking label.

8. Do not allow anything to rest on the power cord. Do not
locate this product where the cord will be damaged by
persons walking on it.

9. Do not overload wall outlets and extension cords, as this
can result in the risk of fire or electrical shock.

10. Never push objects of any kind into this product through the
Base Unit slots, as they may touch dangerous voltage points
or short out parts that could result in a risk of fire or electric
shock. Never spill liquid of any kind on the product.

11. To reduce the risk of electric shock, do not disassemble this
product. Contact qualified service personnel when some
service or repair work is required. Opening or removing
covers may expose you to dangerous voltages or other risks.
Incorrect reassembly can cause electric shock when the
appliance is subsequently used.

12. Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the following conditions:

A. When the power supply cord is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.

2

D. If the product does not operate normally when following the

operating instructions. Adjust only those controls that are
covered by the operating instructions. Improper adjustment
of other controls may result in damage, and will often require
extensive work by a qualified technician to restore the
product to normal operation.

E. If the product has been dropped, or the cabinet has

been damaged.

F. If the product exhibits a distinct change in performance.

13. Do not use the telephone to report a gas leak in the vicinity
of the leak.

CAUTION: To reduce the risk of fire or injury to persons by the

battery, read and follow these instructions:

1. Use only the appropriate type and size Battery Pack specified
in this Operating Guide.

2. Do not dispose of the Battery Pack in a fire. The cell
may explode.

3. Do not open or mutilate the Battery Pack. Released electrolyte
is corrosive and may cause damage to the eyes or skin. It may
be toxic if swallowed.

4. Exercise care in handling the battery in order not to short the
battery with conducting materials such as rings, bracelets, and
keys. The battery or conductor may overheat and cause burns.

5. Charge the Battery Pack provided with or identified for use
with this product only in accordance with the instructions and
limitations specified in the instruction manual provided for
this product.

6. Observe proper polarity orientation between the Battery Pack
and battery charger.

SAVE THESE INSTRUCTIONS

3

About Your ANA 9320

Congratulations on your purchase of the Uniden ANA 9320
Cordless Telephone. The ANA 9320 is designed and engineered
to exacting standards for reliability, long life, and outstanding
performance. It is designed to work with a PBX system. To get the
most from your ANA 9320, please read this Operating Guide
thoroughly. To help familiarize you with the features of your cordless
phone, refer to the Handset illustration foldout from the front cover,
and the Base Unit illustration foldout from the rear cover.

Your ANA 9320 includes the following items:

Base Unit Telephone CordsHandset

Rechargeable

2 AC Adapters

Charging Unit

Charging Unit

Wall Mount (EXP9360)

If any of these items are missing or damaged, contact your PBX
Administrator. If your ANA 9320 is not performing to your
expectations, please try the simple steps listed in the Trouble
shooting section of this Guide. If you are still unable to resolve
the problem, contact your PBX Administrator.

Battery (BT930)

Operating Guide

(OM9320)

4

Belt Clip (EXP9302)

Wall Plate Adapter

Important Electrical Considerations

Warning: Please do not attempt to unplug any appliance

during an electrical storm.

Unplug all electrical appliances when you know an electrical storm is
approaching. Lightning can pass through your household wiring and
damage any device connected to it. This phone is no exception.

Caution: Changes or modifications to this product not

expressly approved by Uniden, or operation of this
product in any way other than as detailed by this
Operating Guide, could void your authority to operate
this product.

Range

Your new phone is designed to achieve the maximum possible range
by transmitting and receiving according to the highest specifications set
forth by the FCC and IC. We have rated this phone to operate at a
maximum distance with the qualification that the range depends upon
the environment in which the telephone is used. Many factors limit
range, and it would be impossible to include all the variables in our
rating. The Maximum Range rating of this phone is meant to be used
as a means of comparison against other range claims.

Telephone Line Problems

The FCC and IC have granted the telephone company the right to
disconnect service in the event that your phone causes problems on
the telephone line. Also, the telephone company may make changes
in facilities and services which may affect the operation of your unit.
However, your telephone company must give adequate notice in
writing prior to such actions to allow you time for making necessary
arrangements to continue uninterrupted service.

If you are having trouble with your telephone service, you must first
disconnect your phone to determine if it is the cause of your problem.
If you determine that it is the cause, you must leave it disconnected
until the trouble has been corrected.

5

Radio Interference

Radio interference may occasionally cause buzzing and humming
in your cordless Handset, or clicking noises in the Base Unit.
This interference is caused by external sources such as a TV,
refrigerator, vacuum cleaner, fluorescent lighting, computer
equipment, or electrical storm. Your unit is NOT DEFECTIVE.
If these noises continue and are too distracting, please check
around your office to see what appliances may be causing the
problem. In addition, we recommend that the Base not be plugged
into a circuit that also powers a major appliance because of the
potential for interference. Be certain that the antenna on the unit is
fully extended when needed.

In the unlikely event that you consistently hear other voices or
distracting transmissions on your phone, you may be receiving
radio signals from another cordless telephone or other source of
interference. If you cannot eliminate this type of interference, you
need to change to a different channel.

Finally, it should be noted that some cordless telephones operate
at frequencies that may cause interference to nearby TVs and
VCRs. To minimize or prevent such interference, the base of the
cordless telephone should not be placed near or on top of a TV or
VCR. If interference is experienced, moving the cordless telephone
farther away from the TV or VCR will often reduce or eliminate
the interference.

More Than One Cordless Telephone

If you want to use more than one cordless telephone in your office,
they must operate on different channels. Press the channel key to
select a channel that provides the clearest communication.

Privacy

Note: Cordless phones are radio devices. Communications

between the Handset and Base Unit of your cordless
telephone are accomplished by means of radio waves which
are broadcast over the open airways. Because of the
inherent physical properties of radio waves, your
communications can be received by radio receiving devices
other than your own cordless telephone unit. Consequently,
any communications using your cordless telephone may not
be private.

6

ANA 9320 Features

Long Range 900MHz Digital

n

2-line, 16-digit LCD Display

n

Ringer Volume Control

n

Handset Volume Control

n

Single button access to: CONFERENCE, HOLD, and

n

TRANSFER features
Four Function Keys: PAUSE, HOLD FLASH REDIAL

n

30 Simultaneous Conversations

n

Separate Charging Stand

n

AutoStandby

n

AutoTalk

n

Vibrator Ringer Alert

n

Easy Installation

n

Out of Range Protection

n

Low Battery Protection System

n

Wall Mountable separate Base Unit

n

Wall Mountable separate Charging Unit

n

Headset Jack (2.5mm)

n

7

Installing Your ANA 9320

Selecting the Installation Location

Select a location for the ANA 9320 to avoid excessive heat or
humidity. The Base Unit of your ANA 9320 can be placed on a
desk or tabletop near a standard 120V AC outlet and telephone line
jack. The Base Unit can also be mounted on a standard wall plate
using the included Wall Mount Adapter. Keep the Base Unit and
Handset away from sources of electrical noise (motors, fluorescent
lighting, computers).

Connecting the Telephone Line

There are three types of phone outlets:

1) Modular Jack

Plug the telephone line cord from the Base Unit into a standard
modular telephone jack(s). (Note: If you do not have a modular
jack, contact your local telephone company for information on
the installation of these jacks.)

2) 4-Prong Jack

An adapter (not included) is required. The adapter plugs into
the 4-prong jack and the telephone line cord plugs into
the adapter.

3) Hardwired Jack

A modular jack converter (not included) is required. You may
need to rewire when connecting the converter (making color­coded connections).

Note: Your Uniden Telephone Dealer or a telephone supply

store can advise you on the proper adapter or converter.

8

Connecting the Telephone Cords

The ANA 9320 must be connected to a PSTN or an analog PBX
port telephone line.

TIP: To setup PSTN or PBX, refer to page 24.

CAUTION:

Never install telephone wiring during a lightning storm.

n

Never touch uninsulated telephone wires or terminals unless the

n

telephone line has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.

n

Single Cord, 2-line Combined Telephone Cord Installation

]

] Two Cord, Two-Line Telephone Cord Installation

9

Applying Power to the Base and Charger Units

Use only the supplied AC Adapter: EXP9704

IMPORTANT! Route the power cord where it will not create a trip
hazard, or where it could become chafed and create a fire or other
electrical hazards.

Note: If you cannot plug the AC Adapter into the outlet, contact

someone about replacing the outlet.

The unique design of your ANA 9320 allows you to place the
Handset in the Charging Unit with or without the Belt Clip attached.

Use only the supplied AC Adapter: AD-970.

10

Wall Installation

Standard Wall Plate Mounting

These Phones are designed to be mounted on a standard wall plate.
To attach the wall mount stand to the Base Unit:

1. Slide the Wall Mount stand into

the notches at the top of the Base
Unit, push the Wall Mount stand
down and snap it into place.

2. Plug the AC Adapter into the Base Unit

as previously described.

3. Place the AC Adapter cord inside

the molded channel of the Wall
Mount stand.

4. Plug one end of the short telephone cord into the LINE jack on

the Base Unit. Optionally, plug one end of a standard 2500 type
desk phone into the PHONE jack. Then place the telephone
cord(s) inside the molded channel(s) on the bottom of the Wall
Mount stand.

5. Plug the other end of the short telephone cord into the modular

wall jack.

11

6. Place the Base Unit on the posts
of the wall plate and push down
until it’s firmly seated.

7. Plug the AC Adapter into a
standard 120V AC wall outlet.

Note: Do not use an outlet controlled by a wall switch.

Direct Wall Mounting

If you do not have a standard wall plate, you can mount your phone
directly on a wall. Before mounting your phone, consider the following:

Select a location away from electrical cables, pipes, or other

n

items behind the mounting location that could cause a hazard
when inserting screws into the wall.

n

Make sure the wall material is capable of supporting the weight
of the Base Unit.

n

Use #10 screws with anchoring devices suitable for the wall
material where the Base Unit will be placed.

12

1. Insert two mounting screws
3 15/16 inches apart. Allow about
3/16 of an inch between the wall
and screw heads for mounting
the phone.

2. Plug and secure the AC Adapter cord by following steps 2 and
3oftheStandard Wall Plate Mounting.

3. Plug one end of the telephone
line cord into the LINE jack on
the Base Unit. Optionally, plug
one end of a standard 2500
type desk phone into the
PHONE jack. Then place the
telephone cord(s) inside
the molded channel(s) on
the bottom of the Wall
Mount stand.

4. Place the Base Unit on the
posts of the wall screws
and push down until it’s
firmly seated.

5. Plug the other end of the
short telephone cord into a
telephone wall jack.

6. Plug the AC Adapter into a standard 120V AC wall outlet by
following step 7 of the Standard Wall Plate Mounting.

13

Charging Unit Wall Mounting

The Charging Unit is also designed to be wall mounted.
Before mounting your charging unit, consider the following:

Select a location away from electrical cables, pipes, or other

n

items behind the mounting location that could cause a hazard
when inserting screws into the wall.
Make sure the wall material is capable of supporting the weight

n

of the Charging Unit.
Use #10 screws with anchoring devices suitable for the wall

n

material where the Charging Unit will be placed.

1. Insert two mounting screws
1-1/5 inches apart. Allow about
3/16 of an inch between the wall
and screw heads for mounting
the phone.

2. Pass the one end through the
hole of the wall mount stand
and plug it into the Charging Unit.
Wrap the AC Adapter cord
around the strain relief.

14

3. Slide the wall mount stand into
the notches on the bottom of
the charging unit.

4. Place the Charging Unit
on the posts of the wall
screws and push down
until it’s firmly seated.

5. Plug the AC Adapter into a
standard 120V AC wall outlet.

15

Attaching the Belt Clip to the Handset

You can use the Belt Clip to attach the Handset to your belt or pocket
for convenient portability.

1. Snap the tab out of the Belt Clip
notch on the top of the Handset.

2. Slide the clip into the tab slot.

(CAUTION: The Belt Clip is
designed to fit snugly onto
the Handset.)

3. Press firmly until it snaps
into place.

4. To remove, simply press the
retain clip in toward the Belt Clip
blade and slide the clip up at the
same time.

16

Installing the Handset Battery Pack

1. Remove the battery cover by
pressing the latch and sliding
the cover down and off of
the Handset.

2. Connect the battery pack
connector observing correct
polarity to the jack inside the
battery compartment.

Do not exert any force on this
connection. It could cause
damage to the battery or
handset. Once you are certain
that you have made a good
connection, then insert the
battery pack into the battery
compartment. Do not pinch
the wires.

3. Place the cover and slide the
cover up until it latches into
the Handset.

17

Charging the Handset Battery Pack

The Rechargeable Ni-MH Battery Pack must be fully charged before
using your ANA 9320 for the first time.

Note: Charge the Battery Pack without interruption for 5 hours.

(

)

1. Place the Handset into the
Charging Unit.

2. Make sure the CHARGE indicator
illuminates. If the CHARGE light
doesn’t illuminate, check to see
that the AC Adapter is plugged in,
and that the Handset is making
good contact with the Charging
Unit charging contacts.

Low Battery Indicator

When the Battery Pack in the
Handset is low and needs to be
charged, you will see a message
on the display.

On a Call In Standby Mode

All keys and functions are available. None of the buttons operate.

Handset beeps once every 3 seconds Handset beeps every 15 seconds for

Complete your call as quickly as possible Cannot make call nor receive a call.

Replace Battery pack within 20 seconds
to continue call.

3 minutes.

Replace Battery Pack before making
a call.

Return the Handset to the Charging Unit for charging.

Cleaning Charging Unit Contacts

To maintain a good charge, it is important to clean all charging
contacts on the Handset, and Charging Unit about once a month.
Use a pencil eraser or other contact cleaner. Do not use any liquids
or solvents.

18

Using Your ANA 9320 Handset

Before using your ANA 9320, be sure to raise the antenna to the
vertical position.

Note: Operation of the ANA 9320 is performed using the Handset

out of the Charging Unit.

ANA 9320 Handset Controls

19

Earpiece Volume

Press

RING/VOL

earpiece volume of the handset.

on the side of the Handset during a call to select the

20

Handset Ringer Tone and Volume

Pressing
to select seven ringer tones and volume combinations.

RING/VOL

on the side of the Handset in standby mode

Vibrate Mode

“Ring off” shown on the above display is the Vibrate Mode.

If you set the ringer off and the Handset is not on the charger,
the Handset will vibrate when there is an incoming call.

If you set the ringer off and the Handset is on the charger, the
Handset will ring as Ring Type-A Low.

Handset Ringer Mute

You can temporarily mute the handset ringer tone.

In standby mode, press and hold the
side of the handset for 2 seconds. You will see the ring off icon.

If you press and hold the key for 2 seconds again also in standby
mode, the ring off icon will disappear.

ON/OFF MUTE

21

key on the

Using the Handset

When you pick up the Handset and

TALK

press

After the connection has been
made between the Handset and
Base, the display will show the
lines currently connected:

Or, you may see one of the following:

No Connection to Base
Unit

Channel busy Error tone No display indication

Line in use

, you will see:

Condition Indicator LCD Screen

Error Tone

L1 or L2
Indicator
blinks.

L1 line in use
or
L2 line in use

If the Handset is at the range limit
of the ANA 9320, or no power is
going to the Base Unit,
you may see:

Take the following action:

During a Call In Standby Mode

Sound is Muted. Can’t make or answer calls

Condition

Move back in range within

Action

20 seconds or check
power to the base.

(Phone may ring
intermittently).

Move back within range or
check power to the base.

22

Answering a Call

When you receive a call, the
Handset rings and you’ll see:

Handset in the Charging Unit Handset out of Charging Unit

Pick up the Handset. The AutoTalk
feature allows you to answer the
call immediately.

When you finish the call, place the Handset back in the Charging Unit.
AutoStandby automatically hangs up the phone.

—OR—

TALK

Press

to hang up the phone

Press

TALK.

numeric keypad,

conf

,or

L1

can be used only when the call is on

Line 1.

Or press any key on the

xfer

L2

hold,pause,flash

.

with the call on Line 2.

Making a Call

Press

TALK

.

(The ANA 9320 selects the last line used. If one line is busy, the
phone automatically selects an available line.)

,

OR

L1orL2.

Press

When you hear a dial tone, enter the number you are calling.

To hang up, press

TALK

.

Redial Function

The ANA 9320 stores the last phone number you dialed.

To redial the number:

Press

TALK

The phone will redial the last number called.

then

redial

.

23

Programming Functions

PBX or PSTN

In the Programming mode, you can select either Analog PBX or PSTN
(Public Service Telephone Network) operation. The default is PSTN.

Available features of each mode of operation are illustrated in the
table below.

Feature Analog PBX PSTN

Conference

Transfer

Note: Both Conference and Transfer commands must be programmed

to their respective keys before these features can be used.
* This note is for PBX mode.

Program Mode Setup

To enter the Program mode, perform the following steps:

1. In standby mode, press and

#

hold  and
them, press and hold
until a short beep is heard and
the handset LCD displays:

. While holding

Conference by PBX Connect Lines1&2

Transfer by PBX Not Available

TALK

2. Press

3. Press

For operation in PSTN mode, see page 29. For operation in PBX
mode, see page 28.

RING/VOL,ON/OFF MUTEor0

PSTN and Analog PBX modes.

TALK

to enter your
selection into memory.
The handset LCD displays:
The phone returns to standby mode.

24

to switch between

Programming Xfer in PBX

Note: Before programming these commands, contact your

PBX Administrator to obtain programming codes.

The

xfer

key can be programmed for special use, such as causing

a "Hook Flash" followed by a special number or function.

The Hook Flash is used to send a signal to the PBX system to
initiate a transfer.

xfer

For example - to program
transfers only:

for "Hook Flash" and9for outside

Press and hold

The talk icon blinks.

Press

flash

9

Press

Press

Press

.

xfer

xfer

pause

.

.

.

for two seconds.

For the ANA 9320, the transfer key is operated by the Hook-Flash
function. Program your system transfer code with the assistance of
the PBX System Administrator.

25

Programming Conf in PBX

Your PBX system's configuration determines how the conference
feature works. Contact your PBX Administrator for exact operation
details. The example below is just a representation.

conf

For example - to program the

key for "Hook Flash" and "9":

Press and hold
The “TALK” icon blinks.

flash

Press

9

Press

Press

Press

.

conf

conf

pause

.

.

.

for two seconds.

For the ANA 9320, the conference key is operated by the Hook-Flash
function. Program your system conference code with the assistance of
the PBX Administrator.

Note: The conference key can be programmed for special use,

such as causing a "Hook Flash" followed by a special number
of function.

26

Feature Buttons

Note: The exact operation of the Feature Buttons depends on how

your PBX system is configured. Contact your PBX Administrator
for more information.

: Placing a call “on hold”

Press

hold

. You will see the

following display:

To resume the call, press
or

TALK

.

: Transferring a Call

The

xfer

key must be programmed
before use.
Refer to “Programming Xfer in PBX”
section on page 25.

xfer

Press
see the following display:

Dial the target number.

When the receiving party answers,
press

(TRANSFER). You will

xfer

to complete the transfer.

L1,L2

Note: The transfer feature is not available in PSTN mode.

: Connecting a Conference Call

To connect a second party to a call
in progress, press
(CONFERENCE). You will see the
following display:

Dial the second party’s number.

When the other party answers,

conf

press
conversation.

to have a three-way

conf

Note: In PBX mode, multiline conferencing is available according to

the configuration of the PBX system.

27

PBX Features

L1

Key

Press the

L2

Key

Press the

conf

In PBX mode, the
Refer to the section entitled "Programming Conf in PBX".

xfer

Press
Dial the target number.
When the receiving party answers, press

Note: This feature is only available in PBX mode.

hold

Press once and the call is placed on hold.
Press

L1

key to initiate a call on Line 1.

L2

key to initiate a call on Line 2.

Key

Key

xfer

(transfer).

Key

L1,L2orTALK

conf

(conference) key must first be programmed.

xfer

to complete the call.

to resume the call.

pause

In PBX mode, the
feature buttons. Refer to the sections entitled "Programming xfer in
PBX" and "Programming Conf in PBX".

flash

Press once to cause a "Hook Flash" while on a call.

In standby mode, you can redial any one of the last three numbers
previously dialed.

ON/OFF MUTE

This key turns the handset MIC on or off while in TALK mode.

Key

pause

Key

Key

It toggles between on and off.

key is used to program the

28

xfer

and

conf

RING/VOL Key

This key selects the ringer volume level or tone (or silent alert)
during standby mode, and handset earpiece audio level
during a call. This key also selects an item during
programming mode.

CH

Key

The ANA 9320 automatically selects the clearest of three channels
during a call for maximum audio quality. But, if you hear static or noise

CH

during a call, press

to select a clear channel.

PSTN Features

L1

Key

Press the

L2

Key

Press the

conf

To connect a call in progress with a second party:

Key

L1

key to initiate a call on Line 1.

L2

key to initiate a call on Line 2.

1. Press

2. Press

3. Dial the number of a second party.

4. When the party answers,

hold

to place the

current call on hold.

L2

.

conf

press
way conversation.

to have a three-

29

xfer

Key

Note: This feature is not available in PSTN mode.

Key

hold

Press once and the call is placed on hold.
Press

L1,L2orTALK

to resume the call.

pause

Press once to cause a four second pause while dialing a number.

flash

Press once to cause a "Hook Flash" while on a call.

In standby mode, you can redial any one of the last three numbers
previously dialed.

ON/OFF MUTE

This key turns the handset MIC on or off while in TALK mode.
It toggles between on and off.

RING/VOL

This key selects the ringer volume level or tone (or silent alert)
during Standby mode, and handset earpiece audio level during a
call. This key also selects an item during programming mode.

CH

The ANA 9320 automatically selects the clearest of three
channels during a call for maximum audio quality. But, if you hear
static or noise during a call, press

Key

Key

Key

Key

Key

CH

to select a clear channel.

30

Optional Headset (EXP9730/EXP9530)

The optional Headset provides a “Hands-Free” Option for the
ANA 9320. With the Headset installed, you can use the Belt Clip
to carry the Handset, and conduct a conversation using the Headset.

To install the optional Headset,
open the cover over the Headset
Jack and plug the Headset in.
No other settings are needed.

Operation of the ANA 9320 using the Headset is exactly the
same as that of without Headset. Only the difference is you will
hear through the Headset earphone, and talk through the Headset
microphone. The Handset earphone and microphone (mouthpiece)
are disconnected.

Note: EXP9530 can be used over the head or over the ear.

31

Optional Accessories and Replacement Parts

For the following Optional Accessories and Replacement Parts
contact your PBX Administrator.

EXP9704 AC

Adapter for Base Unit

750 mAh Battery

BT-930

Headset

EXP9530

Telephone Cords

Operating Guide

OM9320

Headset

EXP9730

Belt Clip

EXP9302

Base Unit Wall Mount

EXP9660

Charger EXP9785

AC Adapter AD-970

Charging Unit

Wall Mount

EXP9360

32

Troubleshooting

If your ANA 9320 Cordless Telephone is not performing to your
expectations, please try these simple steps. If you are still unable
to resolve the problems, contact your PBX Administrator.

Note: Do not attempt to service this unit yourself. All service must be

done by qualified service personnel.

Problem Suggestion

Make sure the AC Adapter is plugged into

Charge light won’t
illuminate when
Handset is placed in
Charging Unit.

Conversation
interrupted frequently.

Warning tone and NO
SERVICE message.

Handset doesn’t ring.

•

the Charging Unit and wall outlet.
Make sure Handset is properly seated in

•

Charging Unit.
Make sure the Battery Pack is properly

•

placed in the Handset.
Make sure that the charging contacts on

•

the Handset and Charging Unit
are clean.
Make sure that the Base Unit antenna is

•

fully vertical.
Move closer to the Base Unit.

•

•

Check for Low Battery warning.

•

Move closer to the Base Unit.

•

Make sure the AC Adapter is plugged into
the Base Unit and wall outlet.

•

The Battery Pack may be weak.
Charge the Battery Pack for 5-6 hours.

•

Make sure the Base Unit antenna is
fully vertical.

•

The Handset may be too far away from
the Base Unit.

•

The ringer maybe set to Off
(see page 21).

•

Make sure the AC Adapter is plugged into
the Base Unit and wall outlet.

33

Specifications

Frequency Control : Phase Lock Loop

Modulation : FM

Operating Temperature : 0° to 50° C (+32° F to +122° F)

Base Unit

Receive/Transmit Frequency: 902 MHz to 928 MHz

Power Requirements : 10V DC from supplied AC Adapter

Size : 4 1/4 in.Wx75/8in.Dx21/4in.H

Weight : Approx. 15.6 oz.

Handset

Receive/Transmit Frequency: 902 MHz to 928 MHz

Power Requirements : Ni-MH Battery Pack

Size : 2 in.Wx11/4in.Dx51/2in.H

without antenna

Weight : Approx. 5.2 oz. with battery

Battery : Capacity 750 mAH, 3.6 V

Talk Time : 6 hours (typical)

Standby Time : 5 days (typical)

Specifications shown are typical and subject to change without notice.

34

MEMO

35