Ultrafryer B-E20-20 Service Manual

General Information

ULTRAFRYER® LIMITED WARRANTY: PAR-3 GAS, ELECTRIC

Ultrafryer Systems warrants to the original purchaser of a gas or electric Ultrafryer® sold within the
United States, its territories and Canada, that it will be free of defects in material and workmanship for
the periods listed below:

STAINLESS STEEL FRYER VAT – Stainless Steel fryer vats are warranted for (10) ten years upon
the terms hereinafter described. The (10) ten year warranty coverage applies ONLY to the Stainless
Steel fryer vat and does not apply to the other components such as controls, re boxes, gaskets,
mounting hardware, or the heat shield weldment. The (10) ten year limited warranty coverage for the
Stainless Steel fryer vats are as follows: (1) Vats that fail due to faulty workmanship or materials within
the rst twelve (12) months from the date of initial start up will be exchanged at no cost. Standard
delivery ground freight will be prepaid by Ultrafryer Systems for rst year failures only. The cost of
labor to install the replacement vat will be covered by Ultrafryer Systems for vats, which fail within
twelve (12) months from the date of initial start up. Labor for vat replacements after the rst year is
the responsibility of the owner (2) Vats that fail within the second through fth year will be exchanged
at $250.00 FOB San Antonio. (3) Vats that fail within the sixth through eight year will be exchanged
at 50% of current selling price of said vat FOB San Antonio. (4) Vats that fail within the ninth
through tenth year will be exchanged at 70% of the current selling price of said vat FOB San Antonio.
(Example: If the current selling price for a particular vat is $2,000.00, then a failure during the sixth
through eighth year would be exchanged for $1,000.00; if the failure occurred in the ninth or tenth year
it would be exchanged for $1,400.00.) Proper credit issue for vat failures is contingent upon receipt, by
Ultrafryer Systems, of the serial number identication tag for any failed vat.

ULTRAFRYER PARTS – All parts on the Ultrafryer® are covered for a period of one (1) year from
the initial date of start up. This is to include gas valves, switches, thermostats, etc. Ultrafryer Systems
reserves the right to charge for certain parts such as computers, lter pumps and motors or any item
over the amount of $100.00 until Ultrafryer Systems receives the defective part back. After inspection,

credit for the part will be issued to the purchaser provided the part is deemed defective and that
defect is not the result of neglect or abuse by the user. The shortening ltration system, (hoses) are

warranted for ninety (90) days from the initial date of start up.

PROCESSING WARRANTY CLAIMS – The equipment owner must promptly notify Ultrafryer
Systems Warranty Department of any alleged defects as soon as they are discovered by calling 1-800­525-8130. After such notice, the Warranty Department will perform its obligation under this warranty
within a commercially reasonable period of time. If alleged defects develop after normal business hours,
on weekends or on holidays the owner must call Ultrafryer Systems rst at the above number. This
number is monitored 24 hours a day, 7 days a week. Ultrafryer Systems will notify an authorized service
agent to make repairs during normal hours or after hours. Any parts that need to be shipped back to
Ultrafryer Systems will be shipped back prepaid by the customer marked with the processing number
and to the attention of the WARRANTY DEPARTMENT.

2

NON WARRANTY COVERAGE – This warranty does not include coverage for any consequential
cost of damages including, but not limited to, any loss in store sales, spoiled food products,
transportation, duty or custom cost. This warranty does not cover the Ultrafryer® exported to countries
outside the United States and its territories. This warranty does not cover original installation and
adjustments such as leveling, calibrations and electrical and gas connections. This warranty does not
cover travel over 100 miles or 2 hours driving time from the location of the Ultrafryer® or overtime
or holiday charges unless the Warranty Department granted prior approval. This warranty does not
cover damage due to misuse, abuse, alteration or accident. This Warranty does not cover improper or
unauthorized repair or installation, damage in shipment, normal maintenance items such as gaskets,
hoses, and exterior nishes. Ultrafryer Systems will begin the fryer warranty one week after shipment
but will adjust the warranty upon receiving approved documentation. We reserve the right to void
component part warranty on any Ultrafryer that is stored more than six (6) months after shipment from
Ultrafryer Systems and not put into service.

LABOR COVERAGE – The cost for labor to replace parts are covered for one (1) year after the initial
start up. The Warranty Department must be promptly notied of any defects within the rst year

of operation. The labor warranty does not include the cost to repair or clear dirty lter systems or

perform any adjustments that would normally fall under the tasks associated with a proper start up and/
or demonstration. Labor is covered by Ultrafryer Systems for repairs by an AUTHORIZED service
agent. Owner is responsible for all costs associated with fryer installation and start up unless prior
arrangements have been made with Ultrafryer Systems.

DISCLAMIER OF WARRANTIES

Other than as stated herein, ULTRAFRYER SYSTEMS makes no warranty of any kind, express or
implied, including but not limited to any warranty of merchantability of tness for a particular purpose,
including trade usage. Ultrafryer Systems’ sole obligation, and purchaser’s sole remedy, under this
warranty is repair or replacement, at the discretion of Ultrafryer Systems, of any part or component
that proves to be defective in materials or workmanship. In no event shall Ultrafryer Systems be liable
for consequential, incidental, or special loss or damages arising from the use of, or inability to use, the
ULTRAFRYER®. This limited warranty is the only and complete statement with respect to warranties
of NEW Ultrafryer® PAR-3 Gas and Electric ULTRAFRYERS® sold after June 1st, 2000. There are no
other documents or oral statements for which Ultrafryer Systems will be responsible. Effective 2-1-

2008.

2a

ULTRAFRYER® LIMITED WARRANTY: CADET

Ultrafryer Systems warrants to the original purchaser of a gas or electric Cadet sold within the United
States that it will be free of defects in material and workmanship for the periods listed below:

STAINLESS STEEL FRYER VAT – Stainless Steel fryer vats are warranted for (8) eight years upon
the terms hereinafter described. The (8) eight year warranty coverage applies ONLY to the Stainless
Steel fryer vat and does not apply to the other components such as controls, re boxes, gaskets,
mounting hardware, heat exchanger bafes or the heat shield weldment. The (8) eight year limited
warranty coverage for the Stainless Steel fryer vats are as follows: (1) Vats that fail due to faulty
workmanship or materials within the rst twelve (12) months from the date of initial start up will
be exchanged at no cost. Standard delivery ground freight will be prepaid by Ultrafryer Systems for
rst year failures only. The cost of labor to install the replacement vat will be covered by Ultrafryer
Systems for vats, which fail within twelve (12) months from the date of initial start up. Labor for vat
replacements after the rst year is the responsibility of the owner. (2) Vats that fail within the second
through fourth year will be exchanged at $350.00 FOB San Antonio. (3) Vats that fail within the fth
through sixth year will be exchanged at 60% of current selling price of said vat FOB San Antonio.
(4) Vats that fail within the seventh through eighth year will be exchanged at 75% of the current
selling price of said vat FOB San Antonio. (Example: If the current selling price for a particular vat
is $2,000.00,then a failure during the fth through sixth year would be exchanged for $1,200.00, etc.)
Proper credit issue for vat failures is contingent upon receipt, by Ultrafryer Systems, of the vat and fryer
serial number identication tag for any failed vat.

ULTRAFRYER PARTS – All parts on the Ultrafryer® are covered for a period of one (1) year from
the initial date of start up. This is to include computers, gas valves, switches, thermostats, etc. Ultrafryer
Systems reserves the right to charge for certain parts such as computers, lter pumps and motors or
any item over the amount of $100.00 until Ultrafryer Systems receives the defective part back. After

inspection, credit for the part will be issued to the purchaser provided the part is deemed defective
and that defect is not the result of neglect or abuse by the user. The shortening ltration system,

(hoses) are warranted for ninety (90) days from the initial date of start up.

PROCESSING WARRANTY CLAIMS – The equipment owner must promptly notify Ultrafryer
Systems Warranty Department of any alleged defects as soon as they are discovered by calling 1-800-
525-8130. After such notice, the Warranty Department will perform its obligation under this warranty
within a commercially reasonable period of time. If alleged defects develop after normal business hours,
on weekends or on holidays the owner must call Ultrafryer Systems rst at the above number. This
number is monitored 24 hours a day, 7 days a week. Ultrafryer Systems will notify an authorized service
agent to make repairs during normal hours or after hours. Any parts that need to be shipped back to
Ultrafryer Systems will be shipped back prepaid by the customer marked with the processing number
and to the attention of the WARRANTY DEPARTMENT.

2b

NON WARRANTY COVERAGE – This warranty does not include coverage for any consequential
cost of damages including, but not limited to, any loss in store sales, spoiled food products,
transportation, duty or custom cost. This warranty does not cover the Ultrafryer® exported to countries
outside the United States and its territories. This warranty does not cover original installation and
adjustments such as leveling, calibrations and electrical and gas connections. This warranty does not
cover travel over 100 miles or 2 hours driving time from the location of the Ultrafryer® or overtime
or holiday charges unless the Warranty Department granted prior approval. This warranty does not
cover damage due to misuse, abuse, alteration or accident. This Warranty does not cover improper
or unauthorized repair or installation, damage in shipment, normal maintenance items such as heat
exchanger bafes, gaskets, hoses, and exterior nishes. Ultrafryer Systems will begin the fryer warranty
one week after shipment but will adjust the warranty upon receiving approved documentation. We
reserve the right to void component part warranty on any Ultrafryer that is stored more than six (6)
months after shipment from Ultrafryer Systems and not put into service.

LABOR COVERAGE – The cost for labor to replace parts are covered for one (1) year after the initial
start up. The Warranty Depart.ment must be promptly notied of any defects within the rst

year of operation. The labor warranty does not include the cost to repair or clear dirty lter systems or

perform any adjustments that would normally fall under the tasks associated with a proper start up and/
or demonstration. Labor is covered by Ultrafryer Systems for repairs by an AUTHORIZED service
agent. Owner is responsible for all costs associated with fryer installation and start up unless prior
arrangements have been made with Ultrafryer Systems.

DISCLAMIER OF WARRANTIES

Other than as stated herein, ULTRAFRYER SYSTEMS makes no warranty of any kind, express or
implied, including but not limited to any warranty of merchantability of tness for a particular purpose,
including trade usage. Ultrafryer Systems’ sole obligation, and purchaser’s sole remedy, under this
warranty is repair or replacement, at the discretion of Ultrafryer Systems, of any part or component
that proves to be defective in materials or workmanship. In no event shall Ultrafryer Systems be liable
for consequential, incidental, or special loss or damages arising from the use of, or inability to use, the
Cadet. This limited warranty is the only and complete statement with respect to warranties of NEW
CADET fryers. There are no other documents or oral statements for which Ultrafryer Systems will be
responsible. Effective 2-1-2008.

2c

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Technical Assistance and Parts Ordering Information

Technical Assistance

Model BE20-18/20 & B-E17-14

Contact an authorized service agent or the Customer Service Department, Ultrafryer Systems at 1.800.525.8130
for technical assistance.

Parts Ordering Information

Replacement Parts

To expedite requests and minimize downtime, please provide the following information when ordering replace­ment parts by phone, fax or mail:

• Your company name and phone number

• Your company purchase order number

• Bill-to address

• Ship-to address

• Part number and description of the desired item

• Quantity desired

• Your name or signature of authorized buyer

To order via Fax:

To order via Telephone:

[phone]

To order via Mail:

Ultrafryer Systems

ATTN: Order Entry Department

PO Box 5369

[phone]
Please indicate “ATTN: Order En-
try Department” on the FAX cover
sheet to ensure timely processing of

your order.

To order via Email:

[e-mail]

San Antonio, TX 78201

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Terms

Net 30 days for customers on open accounts. Past due balances will be charged 1 1/2% per month (18% per an­num) until full balance is paid.

Damages

Ultrafryer Systems is not responsible for damage occurring in transit. All deliveries must be inspected for damage
to shipping containers prior to departure of the delivering carrier. Any damage must be notated on the receiving
document to facilitate ling of freight claims. Carriers must be notied immediately and freight inspections must
be requested from the carrier. Ultrafryer Systems can and will gladly assist you in preparing and processing of the
necessary claims only if proper notication has been accomplished on the carrier delivery document. Damaged
equipment and or containers must be available for the claims inspector to inspect.

Returns

Ultrafryer Systems cannot guarantee credit for items returned without proper authorization. All returns must have
prior Ultrafryer Systems Customer Service or Warranty department approval. An assigned number will be issued
by the approval authority. Please print the assigned number on all returned packages and corresponding paper­work. Returned goods are subject to a l5% restocking charge. Ultrafryer Systems is not responsible for freight
charges on returned goods unless authorized by Customer Service and or Warranty personnel. Ultrafryer Systems
does not receive freight collect or C.O.D. shipments.

Parts Identication

Use the following sketches to nd the part in question and its identifying part number. Use that part number when
ordering a replacement part.

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