WARRANTY
Ubisoft warrants to the original purchaser of its products that the products will be free from defects in materials and
workmanship for a period of ninety (90) days from the date of purchase. Ubisoft products are sold “as is,” without
any expressed or implied warranties of any kind, and Ubisoft is not liable for any losses or damages of any kind
resulting from use of its products. Ubisoft agrees for a period of ninety (90) days to either replace defective product
free of charge provided you return the defective item with dated proof of purchase to the store from which the
product was originally purchased or repair or replace the defective product at its option free of charge, when
accompanied with a proof of purchase and sent to our offices postage prepaid. This warranty is not applicable to
normal wear and tear, and shall be void if the defect in the product is found to be as a result of abuse,
unreasonable use, mistreatment, or neglect of the product.
Limitations: This warranty is in lieu of all other warranties and no other representations or claims of any nature
shall be binding on, or obligate Ubisoft. Any implied warranties applicable to Ubisoft products, including warranties
of merchantability and fitness for a particular purpose, are limited to the ninety (90) day period described above. In
no event will Ubisoft be liable for any special, incidental, or consequential damages resulting from possession, use,
or malfunction of Ubisoft products. Some states do not allow limitations as to how long an implied warranty lasts
and/or exclusions or limitations of incidental or consequential damages. So the above limitations and/or exclusions
of liability may not apply to you. This warranty gives you specific rights, and you may also have other rights that
vary from state to state.
Notice: Ubisoft reserves the right to make improvements in its products at any time and without notice.
Refunds: Ubisoft cannot provide refunds or otherwise process returns for credit of any kind other than an identical
product replacement. Any product refund request must occur at the place of purchase, as the individual retail outlets
set their own refund policy. This policy covers identical product replacements only.
Product/Documentation Replacements: Please contact a Ubisoft Technical Support Representative directly
before sending your product to us. In many cases, a replacement is not the best solution. Our Support
Representatives will help you determine if a replacement is necessary or available. You will need to first acquire an
RMA (Return Materials Authorization) number to process your return or replacement. Without an RMA number from
a Support Representative, your replacement request will not be processed.
If we determine a return or replacement is necessary:
Within the 90-Day Warranty Period: Please return the product (media only) along with a copy of the original
sales receipt, showing the date of purchase, a brief description of the difficulty you are experiencing including your
name, address (no PO boxes), RMA number, and phone number to the address below. If the product was damaged
through misuse or accident (cracks, scratches), or if you do not have a dated sales receipt, then this 90-day warranty
is rendered void and you will need to follow the instructions for returns after the 90-day warranty period.
After the 90-Day Warranty Period: Please return the product (media only) along with a check or money
order for the amount corresponding to your product (see replacement fees below) made payable to Ubisoft, a brief
description of the difficulty you are experiencing, including your name, address (no PO boxes), RMA number, and
phone number to the address below.
Replacement Fees: Our most recent replacement fee schedule is available online. Please visit
http://support.ubi.com for an updated price list.
Warranty Address and Contact Information
Phone: 919-460-9778
Hours: 9am–9pm (EST), M–F
Address: Ubisoft Support • 3200 Gateway Centre Blvd. • Suite 100 • Morrisville, NC 27560
Please use a traceable delivery method when sending products to Ubisoft.
TECHNICAL SUPPORT
Before contacting Ubisoft’s Technical Support Department, please first read through this manual and the README file
(on the game CD). Also browse through our FAQ listings or search our support database at our website,
http://support.ubi.com. Here you will find the most recently updated information since the game’s release.
Also please make sure that your computer meets the minimum system requirements, as our support representatives
will be unable to assist customers whose computers do not meet these criteria.
Whenever you contact the Technical Support Department, please include the following information or have it
available if you are calling:
• Complete product title (including version number).
• Exact error message reported (if applicable) and a brief description of the problem you’re encountering.
• Processor speed and manufacturer.
• Amount of RAM.
• Operating system.
• Video card that you are using and amount of RAM it has.
• Maker and speed of your CD-ROM or DVD-ROM drive.
• Type of sound card you are using.
Support Over the Internet: This is the best way to find answers to common issues seen with our games.
Our Frequently Asked Questions list is available 24 hours a day, 7 days a week and contains the most up-to-date
Technical Support information available, including patches that can be downloaded free of charge. We update the
Support pages on a daily basis, so please check her
e first for solutions to your problems:
http://support.ubi.com.
Contact Us by Webmail: Due to high volumes of spam, viruses, and other non-support-related contacts, we no
longer offer support via standard email. However, we do provide something better, webmail. By taking your questions
directly through our website, we have completely eliminated all spam contacts. As a result, we are able to respond to your
questions much more quickly than we could through standard email. To send us a webmail simply log into our site at
http://support.ubi.com.
From this site, you will be able to enter the Ubisoft Solution Center, where you can browse through our lists of Frequently
Asked Questions (FAQ), search our database of known problems and solutions, and send in a request for personal
assistance from a Technical Support representative by using the Ask a Question feature on the Frequently Asked
Questions page. Most webmail contacts are responded to within two business days.
Contact Us by Phone: You can also contact us by phone by calling (919) 460-9778. Please note that this
number is for technical assistance only. No gameplay hints or tips are given over the Technical Support line. When
calling our Technical Support line, please make sure you are in front of your computer and have all of the necessary
information listed above at hand.
Be advised that our Technical Support representatives are available to help you Monday through Friday from
9 am–9 pm Eastern Time.
While we do not charge for technical support, normal long distance charges apply. To avoid long distance charges, or
to contact a support representative directly after these hours, please feel free to browse our Frequently Asked
Questions lists or to send us a webmail. Webmail questions usually receive a response within two business days.
Pour du service en français, veuillez contacter / Para la ayuda en español llame: (866) 824-6515.
Contact Us by Standard Mail: If all else fails you can write to us at:
Ubisoft Technical Support • 3200 Gateway Centre Blvd. • Suite 100 • Morrisville, NC 27560
Return Policy: Please do not send any game returns directly to Ubisoft before contacting Technical Support. It is
our policy that game returns must be dealt with by the retailer or online site where you purchased the product. If
you have a damaged or scratched CD, please visit the FAQ listing for your game and get the latest replacement
policy and pricing. We will not accept unsolicited returns/exchanges without prior approval and an RMA (Return
Materials Authorization) number from a support representative.
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