WARNING
CONTENTS
READ BEFORE PLAYING
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If you, or anyone in your family, have an epileptic condition, consult your physician
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loss of awareness, disorientation, any involuntary movement, or convulsions -IMMEDIATELY discontinue use and consult your physician before resuming play.
Getting started >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 04
Characters >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 06
Animus User Manual >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 07
1. Controls >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 07
2. HUD >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 15
3. Gameplay Loop >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 17
4. Menus >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 21
5. Uplay™ >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>23
Technical Support >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 26
Warranty >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 27
2 3
GETTING STARTED
INSTALLATION
Installing Assassin’s Creed™ II
To install Assassin’s Creed™ II, follow these simple steps:
1. Insert the Assassin’s Creed™ II Installation DVD into your DVD-ROM drive. The
Autorun menu should appear. If it does not, browse to your DVD drive and
double-click on the Autorun.exe file.
2. Click the Install button. The installation wizard will walk you through the setup
and installation process for the game.
3. After installing the game, select Ubisoft/Assassin’s Creed™ II/Play Assassin’s
Creed™ II from your Start menu or double-click the Assassin’s Creed™ II shortcut
on your desktop (if you selected to have one created during installation). On
Vista, you’ll find the shortcut in the Game Explorer. Doing either of these starts
the game.
Uninstalling Assassin’s Creed™II
To uninstall Assassin’s Creed™ II, follow these simple steps:
1. Insert the Assassin’s Creed™ II Installation DVD into your DVD-ROM drive. The
Autorun menu should appear.
2. When the Autorun menu appears, click on the Uninstall button. This will
automatically uninstall all components of Assassin’s Creed™ II.
09/17/12
To: Undisclosed [ENCRYPTED]
Subject: The Plan
Attachments: map.png; Animus Control & Feedback (Updated).txt
This is the day we’ve been preparing for. Earlier this week, Vidic recovered the
genetic memory of Altaïr Ibn La-Ahad from Subject 17, Desmond Miles. As
you already know, Altaïr was a 12th-century Syrian Assassin; he lived through
the betrayal of Al Mualim, along with the assassinations of several prominent
Templar crusaders.
Vidic discovered that Al Mualim used one of the five known Apple artifacts to
enslave the Assassin order, and forced his way through Desmond’s memories until
he recovered the map (included in attachment). He knows the locations of the
Pieces of Eden and now the Templars intend to kill Desmond. I’ve been trying to
stall them, but I’ve run out of options. We must act now.
I assume you set up the planned facilities and should have received the final
batch of Animus schematics I sent through the courier in December. It’s time
to try our machine on Desmond. If this works, he’ll be one of the most powerful
men alive by the time we’re done. I’ve attached Desmond’s profile (ignore his
attitude, you’ll like him once you get to know him – I promise), his Italian
ancestor Ezio Auditore’s bio, and the latest list of Animus controls and feedback.
Desmond has already acclimatised to them, so please try to use these as the basis
for your control scheme. I’ve also included potential modifications/upgrades from
Abstergo’s research that we can steal for our Animus. You should be able to have
this all up and working by the time we get there, right?
4 5
If all goes well, by the time Vidic decrypts this email, Desmond and I will be on
our way to you. If you don’t hear from me within 12 hours, pack up everything
and run. See you soon (I hope),
Lucy Stillman
CHARACTERS
ANIMUS USER MANUAL
DESMOND MILES
Age: 25
Weight: 12 stone 2 lbs.
Height: 6’
Blood Type: A+
Nationality: American
Psychological Traits: Independent, introverted and defensive. Desmond has
trouble trusting others. His parents were incredibly overprotective, essentially
imprisoning him within their community, swearing that it was for his own good.
He has spent the past nine years avoiding large cities, hiding from civilisation. He
guards his thoughts and emotions behind a wall of cynicism.
EZIO AUDITORE
Age: 17
Weight: 11 stone 11 lbs.
Height: 6’
Nationality: Florentine
Year: 1476
Personal History: Although there’s a lot of information about Ezio’s
father, Giovanni, who was a high profile Florentine banker and a
political advisor to Lorenzo de’ Medici, the only info I can find on Ezio is that
he was once apprenticed to Giovanni Tornabuoni, the great Florentine banker.
Psychological Traits: Charismatic, competitive, a womaniser and an adventurer.
Lucy – I’ve replaced all mentions of the name Altaïr with Ezio and updated the
device name to Animus 2.0, to make things a little easier on your end.
1. CONTROLS
Move Forward
Move Backward
Move Left
Move Right
High Profile
Weapon Hand
Head
Empty Hand
Legs
Throwing Knives
Hidden Blade
Sword
Fists
Weapon Wheel
Pan Camera Up
Pan Camera Down
Pan Camera Left
Pan Camera Right
Target Lock
Contextual Camera
Centre Camera
Map
Pause
First person Camera
W
S
A
D
Right Mouse Button
Left Mouse Button
E
Left Shift key
Space Bar
1
2
3
4
Q
Arrow up
Arrow down
Arrow left
Arrow right
F
T
C
Tab
Esc
9
6 7
1.1 Animus control
The Animus 2.0 allows you to control Ezio through a combination of standard
and contextual buttons. Standard buttons always perform the same action. For
example, pressing the Q key always selects the Weapon Wheel. Conversely, the
action resulting from a contextual button press will change depending on the
context the ancestor is currently in. For example, the Space Bar can make Ezio
sprint, jump, dodge or run up a wall, depending on the context.
1.2 General
1.2.1 Move
Move Ezio by using the movement keys [W, A, S and D]. Pressing W or S moves
Ezio forward or backward. Pressing A or D makes Ezio turn to the left or to the
right.
1.2.2 Look
Using the mouse, you can look around Ezio’s environment. Pressing the C key recentres the camera on his back.
1.2.3 Target and Lock On
The Animus 2.0 displays specific visual effects on certain citizens with whom
you can interact. By pressing the F key, Ezio’s attention focuses on the selected
citizen, and he is then locked onto that citizen. When locked, Ezio can speak, kill
and accomplish other actions. Use the F key to enter Fight mode. Once you are in
Fight mode, targeting will switch automatically to the nearest enemy. When you
want to exit Fight mode, press the F key again to unlock and run away.
Lucy – Make sure the player can also exit fight mode by running away (right
mouse button + Space Bar); unlocking takes way too much work.
1.2.4 Weapon Wheel and Quick Inventory
Weapon Wheel: Holding the Q key brings up the Weapon Wheel. You can select the
weapon you want to equip by moving the mouse.
Quick Inventory: Using the quick inventory, the keys [1,2,3,4] select the weapon.
Pressing a second time unsheathes the weapon.
1.2.5 Contextual Camera
In some specific situations, a contextual camera is available to give you another
view of the situation. Pressing the T key when visible changes the camera angle.
1.2.6 Map
Press the Tab key to display a map of the area. The Animus 2.0 is able to fill in a
basic outline of the area from historical data, but details about the area will have to
be filled in by you. You should climb to the top of landmarks and scan the view to
become synchronised with Ezio’s memory of the area. This will allow the Animus
2.0 to fill the map with specific memory objectives and other details stored in your
genetic memory.
Lucy – An improvement over the Animus 1.0 map, but synchronisation is still
required.
1.3 Contextual
1.3.1 Puppeteer Concept
The Animus 2.0 allows you to control Ezio like a puppet. Each body part is linked
to a key or button: the E key is the Head key, the left mouse button is the Weapon
Hand button, the Left Shift key is the Empty Hand key and the Space Bar is the
Legs key. In the top right corner, the heads-up display (HUD) shows each key’s
functionality. You will notice that the functionality changes depending on the
context.
1.3.2 High and Low Profile Concept
As with the Animus 1.0, it is possible to change the intensity with which Ezio
performs each action. By default, your ancestor will be in Low Profile, but his
state can be changed to High Profile by pressing and holding the right mouse
button. This is like stepping on the accelerator! In Low Profile, Ezio’s actions are
inconspicuous and more socially acceptable. Fast and powerful assassin moves
are available in High Profile.
1.4 Actions
1.4.1 On ground
Low profile
Space Bar: Steal: Allows Ezio to steal from NPCs for money.
Left Shift Key: Gentle Push: Press and hold the Empty Hand key to perform a
gentle push. A gentle push is a socially acceptable way to move people out of
Ezio’s way.
8 9
Left Mouse Button: Attack: Pressing the Weapon Hand button makes Ezio attack
with his currently equipped weapon.
E Key: Vision and Talking: Pressing the Head key in front of a specific citizen or
shopkeeper nearby makes Ezio interact with him. Holding the Head key activates
Eagle Vision. Eagle Vision has colour-coded intuitive powers, as follows: red =
soldiers, blue = allies, white = mission givers, gold = targets.
High Profile
Space Bar: Free run/Sprint: Hold the Legs key to make the ancestor sprint and
perform free running. Holding this key down makes Ezio automatically adapt to
any object in the path. Just press the movement key associated with the direction
in which you want him to go.
Example: You are on the ground, close to a wall. Holding the Space bar and
pressing the appropriate movement key makes Ezio climb that wall. If no Free run
objects are in the path of the assassin, holding the Legs key while moving around
in High Profile makes him sprint.
Left Shift Key: Grab and Throw / Tackle: Pressing the Empty Hand key while
standing still makes your ancestor grab an NPC. While holding the NPC, Left Shift
Key throws in the direction of the movement key that is then pressed. If unarmed,
the E key, left mouse button and Space Bar all perform attacks. If armed, the left
mouse button instantly kills the NPC.
Lucy – This feature was a huge hit with the lab technicians. Make sure to
add it.
While Running, pressing the Left Shift key makes Ezio tackle an NPC.
Left Mouse Button: Attack: Pressing the Weapon Hand button makes Ezio attack
with his currently equipped weapon.
E Key: Vision: Holding the Head key activates Eagle Vision.
1.4.2 Horse
Low Profile
Space Bar: Walk: The Legs key makes the horse move at its slowest pace.
Left Shift Key: Dismount: Pressing the Empty Hand key makes Ezio get off the
horse.
Left Mouse Button: Rear/Attack: With Ezio’s sword sheathed, pressing the Weapon
Hand button makes the horse perform a rearing animation. When your ancestor
holds his sword, the Weapon Hand button makes him attack.
E Key: Vision: Holding the Head key activates Eagle Vision.
Lucy – Eagle Vision on horseback, what will they think of next? Make sure we
have it too!
High Profile
Space Bar: Gallop: Hold the Legs key while moving the horse in High Profile.
Left Shift Key: Dismount: Press the Empty Hand key.
Left Mouse Button: Attack: Pressing the Weapon Hand button makes your
ancestor perform an attack motion from the horse.
E Key: Vision: Holding the Head key activates Eagle Vision.
1.4.3 Swimming
Lucy – Make sure to fix that
annoying bug in the Animus
1.0 software which prevents
ancestors from swimming!
10 11
Low profile
Space Bar: Dive: Your ancestor dives underwater. Being underwater breaks the
line of sight, but Ezio can only do so for a limited time.
Left Mouse Button: Attack: Pressing the Weapon Hand button makes Ezio throw
knives (if selected).
E Key: Vision: Holding the Head key activates Eagle Vision.
High profile
Space Bar: Get Out of Water/Fast Crawl: When in the water, facing a wall or a
boat, Ezio can climb out of the water. When in open water, he will do a fast crawl.
Left Mouse Button: Attack: Pressing the Weapon Hand button makes Ezio throw
knives (if selected).
E Key: Vision: Holding the Head key activates Eagle Vision.
1.4.4 Boat
Space Bar: Causes Ezio to step out of rowing stance.
Left Shift Key: Rowing: When Ezio is near the boat’s oar, it makes him take control
of the gondola. Pushing the Empty Hand key in a rhythmic fashion will make the
gondola move faster.
1.4.5 Flying Machine
Use the movement keys to steer the flying machine. Press the W key to make it
dive and the S to gain some altitude. Lock on enemies with the F key to kick them.
1.4.6 Caravan
Steer the carriage using the movement keys [W,A,S,D]. Free yourself from
enemies holding you on the carriage by tapping the Empty Hand key repeatedly.
1.4.7 Fight
Lucy – Make sure to finish your tweaks to the new fight system; it’s going to be
a very important part of Desmond’s time in the Animus 2.0.
Lock System: To fight, you must be locked on a target who is in Open Conflict
with you.
Low profile: Offensive moves
Lucy – Consider changing the title of this section for obvious reasons.
Space Bar: Quickstep: Pressing the Legs key makes Ezio perform a stepping
motion, based on the direction in which he is moving using the movement keys.
Left Shift Key: Grab: Tapping the Empty Hand key makes Ezio attempt a Grab on
an enemy NPC. If unarmed, the E key, left mouse button and Space Bar all perform
attacks. If armed, the left mouse button instantly kills the NPC.
Lucy – Didn’t you mention this already?
Left Mouse Button: Attack: Tapping the Weapon Hand button makes Ezio attack
an NPC with his currently equipped weapon. Tap a second time as soon as your
weapon makes contact to start a combo attack. Tapping once per swing will
perform a more efficient combo.
Lucy – It’s all about timing!
12 13
Hold Left Mouse Button: Hold in order to do a special attack for your weapon, if
applicable.
E Key: Taunt: Pressing the Head key will taunt your enemy, angering him and
maybe causing him to attack.
High profile: Defensive moves
In Fight mode, High Profile enables defensive actions like counters and dodging
moves. By default, holding the High Profile button makes you deflect enemy
attacks.
Space Bar: Dodge: When pressing the Legs key with the right timing, Ezio
performs a counter dodge move that exposes the enemy for a strike. If the timing
isn’t right, he will become open to the enemy’s strike.
Left Shift Key: Grab/Pick Up Weapon: If Ezio is near a weapon, he will attempt to
pick it up.
Left Mouse Button: Counter-Attack/Disarm: With a weapon equipped, pressing the
Weapon Hand button with the right timing makes Ezio counterattack an NPC. If the
timing isn’t right, he is open to the enemy’s strike. When unarmed, you disarm your
enemies’ weapons.
Lucy – Make sure Desmond is able to steal weapons; it will give him much more
freedom.
2. HUD
2.1 Hud elements
The HUD provides important information while in the Animus 2.0. Various
elements of the display will allow you to remain aware of your current status.
Note: HUD can be customised to suit your needs in the Options Folder.
2.1.1 Health Meter
Lucy – Consider changing the name to Health Index to spice it up!
E Key: Taunt: Pressing this key will taunt your enemy, angering him and maybe
causing him to attack.
1.4.8 Interactive Cinematic
During some scenes, the Animus 2.0 allows you to participate by pressing the
appropriate keys at the right moment.
Lucy – Please remove all those visual glitches, if possible. We should be able to do
something about them!
14 15
The Health Meter gives you information on
• Active Health Squares
• Injured Health Squares (can be healed by doctors)
• Broken Health Squares (armour pieces must be repaired at the blacksmith shop)
2.1.2 Notoriety Meter
Indicates your Notoriety Status (see section 3.2 for more details on Notoriety).
2.1.3 Weapon Icon
Shows your currently equipped weapon or gadget.
2.1.4 Money Indicator
Shows the amount of money currently carried by Ezio.
2.1.5 Controls HUD
The top right corner displays the available actions at all times.
2.1.6 Mini-Map
The mini-map displays the location of various important memory objectives. In
order to un-fog the environment and reveal more information on the mini-map,
you need to synchronise the view point. To do so, you must reach the top of the
landmarks and scan the view.
2.2 Social Status Indicator (SSI)
2.2.1 NPC Arrows
Guards’ SSIs tell you if they are at risk of detecting you or not.
When Incognito:
Yellow: When a guard’s SSI turns yellow, it means that he has started investigating
you.
Red: When a guard’s SSI turns red, it means that he’s about to get into Open
Conflict with you.
2.2.2 Mini-Map’s Frame
The mini-map frame is a Risk Indicator that is synchronised with your enemies’
state:
White: You are Incognito.
Green: You are Hidden.
Red: You are in Open Conflict with Guards; you have to escape or fight.
Yellow: You are in Open Conflict but have broken the line of sight of Guards from
whom you can hide.
Blue: You are Vanishing.
2.2.3 NPC Health Meter
Lucy – See my note on 2.1.1 above.
2.3 Animus Feedback System (AFS)
The AFS helps you with all reliable and useful information like tutorials and
database updates.
Lucy – Please make sure to cut down on unnecessary AFS messages.
3. GAMEPLAY LOOP
3.1 Enemies
REGULAR GUARDS
Divided into three ranks (Militia, Elite, Leaders), they are the
bulk of the armies, using many different weapons.
SEEKERS
Armed with halberds, they try to find the Assassin wherever
he’s hiding.
Lucy – Can we get better names for the guards? Plus, what’s
a “halberd”? Replace with a “spear” or something.
When in a fight, the Enemies’ Health Meter is displayed so you can adjust your
strategy during the fight. When under your command, the Faction Members’ Health
Meter is displayed.
16 17
AGILES
BRUTES
They are slow, but don’t mess with them without any
fighting skills.
Lightly armed, but they run faster than you. Watch your back.
BRUTES
They are slow, but don’t mess with them without any
fighting skills.
ARCHERS
The archers protect specific areas. They will shoot you if you
don’t leave the vicinity after they issue a warning.
The more you perform spectacular actions (like a double assassination or making
the guards flee in fight), the more your Notoriety meter fills up. To lower your
Notoriety meter, do any of these actions:
Remove Posters
Bribe Heralds so they stop talking about you
Kill Officials
Once your Notoriety is at its highest, guards become informed of your presence
and start detecting you on sight. You then have to completely empty your Notoriety
meter to return to being Incognito.
3.2.1 Detection
When Incognito, guards will only react to illegal actions (killing, pushing them,
looting…). If you don’t perform any of these actions you’ll remain incognito. When
Notorious, guards are actively searching for you. If they see you (yellow arrow
filling) they start an investigation (red arrow filling). They will attack you as soon
as they have recognised you (red arrow filled). Try to stay low profile and blended
into the crowd to avoid attracting the attention.
Note: Because being on rooftops is forbidden, archers will always detect anyone
on sight.
3.2.2 Escape
In order to escape from your enemies, break their line of sight and hide. The
immediate area around your Last Known Position (LKP) remains a risky zone –
guards will look at any hiding spot next to it. The LKP is displayed in the Mini-Map
as a yellow circle. To make sure guards do not find you, try to get out of the zone
before hiding.
Lucy – There are far too many silly acronyms here, IMHO.
3.2 Notoriety loop
You can be either Notorious or Incognito.
• When you are Incognito, guards are unaware of your presence and will only
react to illegal actions.
• When you are Notorious, guards are informed that the Assassin is in town and
will recognise you on sight.
18 19
3.2.3 Vanish (Hide and/or Blend)
Once you have broken line of sight with the guards searching for you, you must
find a hiding spot (bales of hay, wells and benches) or blend into any crowd or
group. Once hidden or blended, you’ll begin to vanish (flashing blue).
You can also vanish by losing your pursuers by using your Free Running skills.
3.3 Memory synchronisation
3.3.1 Core Memories
The Animus 2.0 allows you to relive Ezio’s Memories. Memories are important life
moments and are grouped in DNA sequences.
3.3.2 Secondary Memories
Secondary Memories are Memories that we know Ezio had, but that are difficult
to locate exactly on a timeline. They are stored at the right extremity of the DNA
Menu.
View Points: Climb them all in order to get the full 100% Synchronisation
with Ezio.
Feathers: Generally found on top of buildings.
Assassin Tombs: Explore them all to find the Seals of the legendary
assassins.
Assassination Contracts: Kill important political targets for Lorenzo de’
Medici and receive money in return.
Races: Show you’re the fastest free runner in Italy
Beat-Up Events: Knock out cheating husbands.
Lucy – You know you want to!
Courier Assignments: Make a quick delivery to earn money.
3.3.3 Codex
Philosophical Codex
Philosophical Codex Pages help you to better walk the path of the Assassin. Bring
any that you find to Leonardo for decoding. Decoding four philosophical Codex
Pages permanently increases your maximum health.
3.4 Economic system
3.4.1 Earning Money
Treasures: You can find various treasure chests in the environment. Loot them to
get good sums of money.
Steal: In Low Profile, Hold the Space Bar and bump into people to steal from them.
Move away from the person you pickpocket so as not to get caught when they
realise that they’ve been robbed.
Loot: Hold the Left Shift key while standing over a dead body to loot it. Looting
is one of several ways to get money and other items. Guards don’t take kindly to
people who loot, so be careful when you perform this action.
Villa Income: Renovating the ancestral hometown of the Auditore family,
Monteriggioni, enables you to receive a percentage of the revenues made at
the shops there. The more you improve Monteriggioni, the more money you will
receive in return. Renovating shops also gives you a rebate on merchandise
available in them. You can also generate income by adding to your Villa, which
increases the Auditore family’s prestige. You can add to your villa by collecting
paintings, feathers and weapons.
3.4.2 Shops
Blacksmiths: Blacksmiths sell weapons, armour and ammunition for smoke
bombs, throwing knives and bullets. They can also repair your armour for a
fee. Visit the blacksmiths often to see when new weapons and armour pieces
become available.
Tailors: Tailors sell pouch upgrades, enabling you to carry more ammunition.
They can also dye your clothes various colours.
Doctors: Doctors can heal you, refilling your life completely. They also sell
medicine and poison vials that you can carry on you.
Art Merchants: Art merchants sell paintings and treasure maps. Paintings
serve to upgrade the value of your villa, making them good long term
investments. Art merchants also sell treasure maps that point the location of
treasure chests in the world.
Fast Travel Booths: Travel swiftly to any visited area for a fee by going to the
fast travel booth.
4. MENUS
4.1 Main menu
Story Mode: Start a new game or load a saved game.
Extras: Access exclusive content.
20 21
4.2 In the animus
4.2.1 Animus Desktop (Pause Menu)
Pressing the Esc key will bring back the Animus Desktop, where you can:
• Review current objectives to remind yourself of them
• Access all other Animus Folders
4.2.2 DNA Folder
Browse Ezio’s genetic memories through the DNA strand timeline. Every single
slice represents a memory.
4.2.3 Map Folder
Access the map of the region in which Ezio is located.
4.2.4 Inventory Folder
Consult your inventory to see what Ezio is currently carrying on him.
4.2.5 Conspirators Folder
The Conspirators folder progressively displays all of Ezio’s targets, illustrating
their relationships.
4.2.6 Animus Database
The Animus Database not only provides a lot of information on the Italian
Renaissance, but also stores all documents found by Ezio (Codex pages, Templar
letters) and some other special surprises as well. Consult the User Manual section
of the database to see advanced Gameplay information.
4.2.7 Options Folder
Adjust Animus options such as audio and visual settings, controls and HUD
display. You can also consult statistics based on your actions in the animus.
5. UPLAY™
From the title screen, press the E key to launch Uplay
Menu uplay
Use the mouse to navigate in the menu and click the left mouse button to validate
your choice.
Profile:
• View Profile: Get an overview of your actions in the games you have played
• Change Quote: Edit your Quote
• Change Icon: Select a new Icon
Account Settings:
• E-mail and Password: Edit your e-mail address and Password
• Personal Information: Edit your Personal Information
• Opt-ins: Edit your preferences for receiving communications from Ubisoft and
its partners
Menu uplay win
Use the mouse to navigate in the menu and click the left mouse button to validate
your choice.
• Actions: List of all the actions available in the game(s) and how many Units
are assigned to each. A checked box indicates an Action already completed.
Pressing the Space Bar on an Action explains how to do it.
• Rewards: List of all the available rewards and how many Units are assigned to
each. A checked box indicates a Reward already redeemed. Pressing the Space
Bar on a Reward allows you to redeem it, as long as you have enough Units to
spend. Redeeming a Reward deducts the number of Units associated with it.
• Unit Balance: History of all Actions completed and Rewards unlocked with a
detailed balance of your Units. Pressing the Space Bar on an Action/Reward
opens up its description. For more information, content and options, visit
www.uplay.com.
22 23
NOTES NOTES
24 25
TECHNICAL SUPPORT
WARRANTy
If you experience difficulties playing your Ubisoft game, please first contact our
24-hour on-line solution centre at www.ubi.com/uk.
Our 24-hour automated telephone service is available on 0871 664 1000.
The Live service option is available from 11am until 8pm, Mon-Fri (excluding bank
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PC Game:
If you experience difficulties running your pc game please contact our support
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Alternatively, if contacting us by web-mail, please attach your operating system
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Finding your dxdiag file
Windows XP: To open your DirectX Diagnostic tool go to: Start Menu – Run. Type
dxdiag in the window, select OK and save your information.
Windows Vista: enter the Start Menu, type dxdiag in the search bar to locate the
file.
Faulty Game:
If you believe your game is faulty, please contact our support team before
returning your product to the retailer. A discrepancy between your operating
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messages.
Damaged Game:
If your game is damaged when purchased, please return it to your retailer with a
valid receipt.
If your receipt has expired and you are within the 90 day warranty period please
contact the Ubisoft support team for verification.
Ubisoft guarantees to the original purchaser of this computer software product
that the compact disc (CD)/cartridge supplied with this product shall not show
any default during a normal use period of ninety (90) days from the invoiced date
of purchase. In the first instance please return the faulty product to the point of
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(and it is within 90 days of the purchase date), then the faulty compact discs/
cartridges should be returned to Ubisoft at the below address, along with a dated
receipt, location of purchase, a statement describing the fault, and all original
packaging.
Address for returns:
Ubisoft, Chertsey Gate East, London Street, Chertsey, Surrey, United Kingdom,
KT16 8AP
Where a CD key is required to access on-line game play, this cannot be reproduced
or replaced. It is the responsibility of the original purchaser to keep this CD key
secure. Lost, stolen or damaged CD keys cannot be replaced.
AUSTRALIAN TECHNICAL SUPPORT
Technical Support Info Hotline 1902 262 102
(calls are charged at $2.48 per minute including GST. Higher from public and
mobile phones).
Please note that we do not offer hints & tips at our technical support centre.
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