Ubisoft Assassin's Creed Director's Cut Edition User Manual

WARNING: READ BEFORE PLAYING
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Table of Contents
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1. CONTROLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.1 Animus Controls . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.2 Standard Controls . . . . . . . . . . . . . . . . . . . . . . . . 4
1.3 Contextual Puppeteering Controls . . . . . . . . . . . 5
2. HEADS-UP DISPLAY (HUD) . . . . . . . . . . . . . . . . . . 9
2.1 Synchronisation Bar . . . . . . . . . . . . . . . . . . . . . . . 9
2.2 Abstergo Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.3 GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4 Control HUD . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.5 Chase Camera . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.6 Cinematic Cuts . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.7 Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3. INTERACTION LOOP . . . . . . . . . . . . . . . . . . . . . . 10
3.1 Ancestor’s Social Status and Indicator . . . . . . 10
3.2 Soldiers’ Awareness Levels . . . . . . . . . . . . . . . . 11
4. OBJECTIVES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.1 Assassinations . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.2 View Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.3 Investigations . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.4 Save Citizens . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4.5 Templars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4.6 Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
5. GAME STRUCTURE . . . . . . . . . . . . . . . . . . . . . . . 14
6. MENUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
6.1 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
6.2 In the Animus . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
TECHNICAL SUPPORT . . . . . . . . . . . . . . . . . . . . . . 16
GETTING STARTED
Installation
Installing Assassin’s Creed
To install Assassin’s Creed, follow these simple steps:
1. Insert the Assassin’s Creed Installation DVD into your DVD-ROM drive. The Autorun menu should appear. If it does not, browse your DVD drive and double-click on the Autorun.exe fi le.
2. Click the Install button. The installation wizard will walk you through the setup and installation process for the game
3. After installing the game, select Ubisoft/Assassin’s Creed/Play Assassin’s Creed
from your Start menu or double-click the Assassin’s Creed shortcut on your desktop (if you selected to have one created during installation. On Vista, you’ll fi nd the shortcut in the Game Explorer). Doing either of these starts the game.
Uninstalling Assassin’s Creed
To uninstall Assassin’s Creed, follow these simple steps:
1. Insert the Assassin’s Creed Installation DVD into your DVD-ROM drive. The Autorun menu should appear.
2. When the Autorun menu appears, click on the Uninstall button. This will automatically uninstall all components of Assassin’s Creed.
07/09/12 From: Lucy Stillman To: Dr. Warren Vidic Subject: Re: Animus Functionality & New Subject Attachments: Animus Control & Feedback.txt
Warren, As requested the other day in our weekly meeting, I’ve begun preparing the
les on our new subject, #17 Desmond Miles, and his ancestor Altaïr (born circa 1165 – date of death unknown).
Please fi nd attached my fi rst draft of the animus control & feedback system for the board presentation next week. Feel free to make comments or suggestions.
Cheers, Lucy.
Subject #17
Desmond Miles Age: 25 Weight: 170 lbs Height: 6’ Blood Type: A+ Nationality: U.S. Psychological traits: Independent, introverted and defensive. Desmond has trouble trusting others. His parents were incredibly overprotective, essentially imprisoning him within their community, swearing it was for his own good. He has spent the past nine years avoiding large cities, hiding from civilisation. He guards his thoughts and emotions behind a wall of cynicism. He might be a little diffi cult to work with. – Lucy
Ancestor for this treatment:
Altaïr Ibn La-Ahad (“Son of None”) Age: 25 Weight: 170 lbs Height: 6’ Nationality: Unknown Year: 1191 Months for Study: July – August – September Personal History: Little is known of Altaïr and the assassins for whom he worked. Psychological Traits: Disciplined, focused, bold.
1. CONTROLS
Forward
Backward
Left
Right
High Profi le Right Click Weapon Hand Action Left Click Free Hand Action Left Shift Head Action
Leg Action
Target Lock
Throwing Knives
w s a d
e
Z
f 1
Hidden Blade
Sword
Fists
Chase Camera
Centre Camera
Map
Pause
NOTE: THE DEFAULT CONTROLS CAN BE RE-MAPPED IN THE OPTIONS MENU FOR PLAY WITH A 5 BUTTON MOUSE, A GAME­PAD, OR ONLY THE KEYBOARD
2 3 4 e c
T
G
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1.1 Animus controls
The animus allows the subject to control his ancestor through a combination of stan­dard and contextual buttons. Standard buttons always perform the same action, for example pressing 2 always selects the Hidden Blade. Conversely, the action resulting from a contextual button press will change depending on the context the ancestor is currently in. For example, pressing blend or run up a wall, depending on the context.
Vidic - When we switched the animus control scheme to use standard videogame controls I guessed that the subject’s learning curve would improve, but the increased acclimatisation rate we are seeing with these slacker types is astounding.
1.1.1 Map
Pressing the
key opens the map (see section 2.7 for details).
T
can make the ancestor sprint, jump, dodge,
a
1.2 Standard Controls
The standard Animus controls are not contextual. Each of the keys listed here always triggers a single predictable action in the ancestor.
1.2.1 Move
The subject moves his ancestor using the w, a, s, and d keys. Pressing w or
moves his ancestor forward or backward. Pressing a or d makes the ancestor
s
turn to the left or right.
1.2.2 Look
The subject can look around the ancestor’s environment by using the mouse.
1.2.3 Target and Lock On
The Animus will display specifi c visual effects on certain citizens with whom the an­cestor can interact. By pressing the Target Lock key, the attention of the ancestor focuses on the selected citizen, and he is then locked on to that citizen. When locked, the ancestor can pickpocket, interrogate, kill and accomplish other objectives. Press the f key to enter Fight mode. Once you are in Fight mode, targeting will switch automatically to the nearest enemy. When you want to exit Fight mode, press the f key again to unlock and run away.
1.2.4 High Profi le
By holding the High Profi le key, the subject enters High Profi le mode. The profi le of the subject dictates the actions (see section 1.3.1 for more details).
Vidic - Lucy, this layout is confusing. Why mention High Profi le mode here if you are not going to describe it until later?
1.2.5 Chase Camera
When the subject is chased by a soldier, pressing the Chase Cam button makes the camera change its viewing angle to see the closest pursuer.
1.2.6 Quick Inventory
Numbers 1–4 on the keyboard each have a weapon assigned to them. Pressing a number selects the weapon assigned to that number. Pressing a second time unsheathes the weapon.
: Short Blade and Throwing Knives
1
: Hidden Blade
2
: Sword
3
: Fists
4
1.2.7 Pause
By pressing the G key, the subject accesses the Pause menu.
1.2.8 Map
Pressing the T key opens the map (see section 2.7 for details).
Vidic – (See comment 1.2.4 for why I am annoyed.)
1.3 Contextual Puppeteering Controls
The Animus allows the subject to control his ancestor like a puppet. Each body part is linked to a key (e key for head, Left Mouse Button for weapon hand, Left Shift for empty hand, and play (HUD) shows each key’s functionality. You will notice that the functionality changes depending on the context.
Vidic – Holding down buttons is much more effective than tapping.
1.3.1 High and Low Profi le
It is possible to change the intensity with which the ancestor performs each action. By default, the ancestor will be in Low Profi le, but the ancestor’s state can be changed to High Profi le by pressing and holding the Right Mouse Button.
Vidic – This is like stepping on the accelerator! In low profi le, the ancestor’s actions are inconspicuous and more socially acceptable. Fast and powerful assassin moves are available in high profi le.
Z
for legs). In the top right corner, the heads-up dis-
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1.3.2 Free Roaming
1.3.2.1 Free Roaming: Low Profi le
Z
Press and hold the Legs key to blend in and pass close to informed soldiers unnoticed. The ancestor moves more slowly when blending.
Left Shift Key: Gentle Push Press and hold the Empty Hand button to perform a gentle push. A gentle push is socially acceptable and will allow the ancestor to get past citizens without making them drop what they are holding.
Left Mouse Button: Attack Pressing the Weapon Hand button makes the ancestor attack with his currently equipped weapon.
Vidic – Doesn’t this belong in the fi ght section? You should add a note that attacking is easier if you are locked on a target, otherwise the ancestor will just perform some less effective mobile attacks.
key: Vision
e
Pressing the Head key makes the ancestor enter fi rst-person view.
• First-person view can only be triggered if the ancestor is stationary. The camera returns automatically to third person if the ancestor starts walking.
• If the subject’s synch bar is at 100%, the fi rst-person view is enhanced with Eagle Vision. We believe that in these moments of perfect synch, the Animus is able to read and display Altaïr’s gift for intuition. The Animus has colour-coded intuitive powers, as follows: red=soldiers, blue=allies, white=civilians with information, gold=assassination targets.
1.3.2.2 Free-Running: High Profi le
Z
Press and hold the Legs key to make the ancestor perform free-running. Holding this key down makes the ancestor automatically adapt to any object in his path. Just press the movement keys (w, a, s, d) for the direction you want the ancestor to go. Example: The subject is on the ground, close to a wall. Holding the Free-Run key and pressing the movement keys for the direction of the wall will make the ancestor climb that wall.
• If no Free-Run objects are in the path of the assassin, holding the Legs key while moving around in High Profi le makes the ancestor sprint.
Left Shift Key: Grab and Throw Pressing the Empty Hand key while standing still makes the ancestor grab and throw an NPC. The throw direction depends on the direction of the movement keys. Pressing the Empty Hand key while running makes the ancestor tackle anyone in his way, clearing his path of civilians.
: Blend
: Sprint/Free-Run
1.3.3 Fight
Fight abilities will change depending on your ancestor’s Assassin Rank. Combo kills are mastered at Rank 1, while counters are only mastered at Rank 2. The assassins were known for their deadly defensive counters, so the subject may want to steer away from big battles until these high-profi le counters are mastered.
1.3.3.1 Fight: Low Profi le = Offensive Moves
Z
Pressing the Legs key makes the ancestor perform a stepping motion, based on the direction in which the subject is pressing the movement keys.
Left Shift Key: Grab Pressing the Empty Hand button makes the ancestor attempt a Grab and Throw move on an enemy NPC. The throw direction depends on the direction in which the subject is pressing the movement keys.
Left Mouse Button: Attack Pressing the Weapon Hand button makes the ancestor attack an NPC with his currently equipped weapon. The strength of the attack depends on the length of time the subject holds down the button.
- Tap for a quick attack.
- Tap a second time as soon as your weapon makes contact to unlock a combo attack.
- Hold for a slower but stronger attack.
1.3.3.2 Fight: High Profi le = Defensive Counters
In Fight mode, High Profi le enables defensive actions like counters and dodging moves. By default, holding the High Profi le key makes the subject defl ect enemy attacks.
Z
When pressing the Legs key with the right timing, the ancestor performs a counter-dodge move that exposes the enemy to a strike. If the timing is not good, the ancestor will become open to the enemy’s strike.
Left Shift Key: Counter-Grab When pressing the Empty Hand button with the right timing, the ancestor performs a counter­grab move on the NPC that is attempting to grab the subject. If the timing is not good, the ancestor is grabbed by the enemy.
Left Mouse Button: Counter-Attack When pressing the Weapon Hand button with the right timing, the ancestor counter-attacks an NPC. If the timing is not good, the ancestor is open to the enemy’s strike.
: Step
: Dodge
Left Mouse Button key: Attack Pressing the Weapon Hand button makes the ancestor attack with his currently equipped weapon.
6
7
1.3.4 Horse
1.3.4.1 Horse: Low Profi le
Z
Holding the Legs key makes the horse move at its slowest pace, the blend. The blend cancels the proximity radius of soldiers, enabling the assassin to move next to soldiers without exposing himself.
Left Shift Key: Dismount Pressing the Empty Hand button makes the ancestor get off the horse.
Left Mouse Button: Rear/Attack With the assassin’s sword sheathed, pressing the Weapon Hand button makes the horse per­form a rearing movement. When the assassin holds his sword, the Weapon Hand button makes the assassin attack.
key: Vision
e
Pressing the Head key makes the ancestor go into fi rst-person view.
• First-person view can only be triggered if the subject is not moving. If the subject is in fi rst­person view and starts walking, the camera returns automatically to third person.
• If the subject’s synch bar is at 100%, fi rst-person view is enhanced with Eagle Vision. Eagle Vision lets the subject identify whether NPCs in a crowd are friends or foes.
1.3.4.2 Horse: High Profi le
Z
In High Profi le mode, holding the Legs key while moving the horse makes it move at its fastest pace, the gallop.
Left Shift Key: Dismount When the subject presses the Empty Hand button, the ancestor will dismount the horse.
Left Mouse Button: Attack Pressing the Weapon Hand button makes the ancestor perform an attack motion from the horse.
: Blend
: Gallop
2. HEADS-UP DISPLAY (HUD)
The HUD provides important information while in the Animus. Various elements of the display will allow the subject to remain aware of his current status.
2.1 Synchronisation Bar
When controlling the Animus, the subject’s actions need to be synchronised with the actions of his ancestor. The synchronisation bar shows the synchronisation level.
2.1.2 How to Gain and Lose Synchronisation Gain Synchronisation by: Completing an objective or staying anonymous. Your synchronisation
bar regenerates automatically as long as you are anonymous and will also increase when you are exposed, but at a slower rate. Lose Synchronisation by: Killing an innocent person, falling from too great a height or getting hurt in combat.
2.2 Abstergo Logo
(See Social Status indicator for more details.)
2.3 GPS
Found in the bottom right corner of the screen, the GPS helps navigate by always showing which way is North. It can also display the location of various important memory objectives. A good way to fi ll the GPS with memory objectives is to climb to the top of landmarks and scan the view.
Getting to these view points will help the subject synchronise with the ancestor’s memory of the area and remember what he did in those locations.
Vidic – With recent updates, the animus GPS can even display hiding spots nearby. He’d better keep his eye on the GPS if he gets into trouble. Hiding spots will help him become anonymous and resynchronise with his ancestor!
8
9
2.4 Control HUD
The top right corner displays the available actions at all times.
3.2 Soldier Awareness Levels
A soldier’s awareness level will vary depending on the situation. Learning how to recognise these levels of awareness will be a great asset to the ancestor as he navigates through increasingly diffi cult situations.
Vidic – Yes! And learn it well! He MUST keep his eye on the indicator.
A soldier’s awareness level will be indicated by the colour of the eye inside the logo. White indicates unaware, yellow indicates suspicious, and red indicates informed.
2.5 Chase Camera
The Chase camera is accessible by pressing the e key (indicated on-screen when available).
2.6 Cinematic Cuts
During a scene, the Animus can reframe from a different angle. This can be activated by pressing any key or mouse button during a visual glitch.
2.7 Map
Press the T key to display a map of the area. The Animus is able to fi ll in a basic outline of the area from historical data, but further details will have to be fi lled in through the subject’s DNA. The subject should climb to the top of landmarks and scan the view to become synchronised with the ancestor’s memory of the area. This will allow the Animus to complete the map with specifi c memory objectives and other details stored in the subject’s genetic memory. A GPS marker can be placed on the map to assist the subject in reaching a desired location.
3. INTERACTION LOOP
3.1 Ancestor’s Social Status and Indicator
When starting a new session, the ancestor is anonymous and will remain so as long as his actions are socially acceptable. Walking next to soldiers is not a problem at this stage. Starting a fi ght, being spotted on rooftops, or killing people will change his status to Exposed (icon fl ashing red).
When the ancestor is Exposed, soldiers will immediately engage him in fi ghts. To return to an anonymous state, the ancestor must break soldiers’ lines of sight (icon fl ashing yellow). When the ancestor is Unseen, he must fi nd a hiding place (bales of hay, roof gardens, benches or scholars). Once in hiding, he’ll begin to vanish (icon fl ashing blue). When the ancestor has Vanished (icon returns to white), he is once again anonymous and can safely leave his hiding spot.
10
Unaware
Unaware soldiers won’t interfere with the ancestor as long as his actions are socially acceptable. They will react only if the ancestor kills someone in front of them, provokes them directly or if they witness another soldier in confl ict with him.
Suspicious
Suspicious soldiers will react to socially unacceptable behavior, such as harassing the crowd. They are more easily provoked and won’t tolerate the ancestor bumping into them. A suspicious guard has one hand on his sword and will only give one warning before becoming informed.
Informed
Informed soldiers are on the lookout for the ancestor. He will be instantly recognised if he gets too close to them, or if he exhibits any unusual behaviour such as free-running, climbing walls or bumping into civilians. Informed guards have their swords already drawn.
Vidic – This is the perfect time to blend to avoid being exposed.
City Alert
During City Alert, every soldier is informed and will attack the ancestor as soon as he stands out from the crowd (climbing, walling, bumping into civilians) or gets too close. City Alert is triggered when the ancestor assassinates a target.
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4. OBJECTIVES
4.1 Assassinations
The subject’s ancestor is an assassin and his mission is to assassinate specifi c targets.
4.2 Viewpoints
The cities and the kingdom have viewpoints that can be reached by climbing tall buildings where eagles circle. These view points are identifi ed on the map and GPS by an eagle icon.
Vidic – A recent animus update adds an eagle fl ying above the building as well. Well done, Lucy.
To fi ll in all map details for an area, the ancestor must climb to the top of a viewpoint and press the Head key (e) to synchronise with the appropriate memory strand. Synchronising reveals the position of the Assassins’ Bureau and all other viewpoints of the district, as well as the following elements in a radius around the viewpoints: citizens who need saving, stationary soldiers, hiding spots and all other investigation memories on the map.
4.3 Investigations
Before gaining access to an assassination memory, the subject must complete a certain number of investigation memories. These are minor memories, but still part of the ancestor’s life. Completing the required number will ensure that the subject is suffi ciently acclimatised to relive the more traumatic moment of assassination.
Vidic – I never understood why we cannot just go directly to the memories we are interested in. I want a proposal from you by Monday on how we can decrease the number of minor memories needed for acclimatisation.
4.3.3 Interrogation
Some information is harder to get and needs to be extracted. After locking on to a despot, the ancestor needs to track him and choose the right moment to engage in a fi stfi ght in order to get the necessary information.
4.3.4 Informers
Assassins that you encounter on city streets are Al Mualim’s informers. They will provide you with information about your target in exchange for services. Pay close attention to the instructions that the informer gives you. He will only reward you with information if you follow his instructions to the letter.
Vidic – Lucy, add this to your document before you submit it:
• Eagle Vision can be used to spot people who have important investigation information.
• Pickpocket victims always wear a bag on their left side.
• Despots pose as town criers and spread propaganda about their corrupt
masters.
• Investigations can only be performed while anonymous.
Judging by Subject 17’s traits in your notes, he’ll need all the help he can get.
4.4 Save Citizens
There are two types of citizens to be saved: vigilantes and scholars. The citizens you save will help you in return. Lock on to an assaulting soldier to save the citizen who is being harassed. Once you have killed all aggressive soldiers, don’t forget to talk to the citizen you have saved so that he or she tells his or her friends of your good deed.
Vigilante: If you save a vigilante’s daughter or wife, the men of the family will help you in return. Escape down a street where your vigilante friends hang out and you will easily lose pursuing soldiers. Vigilantes will block your enemies’ path, giving you time to escape and hide.
Scholar: Because of the nature of their work, scholars have access to all areas of the city. Befriend these men in order to gain access to restricted areas.
4.3.1 Pickpocket
To pick someone’s pocket, lock on to the designated target and carefully follow him without being noticed. Pick-pocketing can be accomplished by pressing and holding the Empty Hand button (Left Shift Key), and is possible even when the target is moving. When the target stops, it’s because he is suspicious. Stay away while he is looking around so that he does not become suspicious of you.
Vidic – And please, WATCH the target’s head! If he’s looking at the ancestor, DON’T pickpocket!
4.3.2 Eavesdropping
The objective is to spy on a secret conversation between two or more characters. To eavesdrop, the ancestor must sit on a bench, lock on to the characters and press the Head key (e) to listen. Looking at the targets is necessary to hear the information.
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4.5 Templars
Templars are easily identifi ed by their clothing (a white uniform with a red cross). If discovered, they attack on sight. The ancestor is rumoured to have killed every Templar in the Holy Land.
4.6 Flags
Flags are located throughout the cities and kingdom. They were a popular way to lay claim to an area, but in the assassin’s mind, the claims are false. They seemed to believe that the Holy Land belonged to no one and everyone.
Vidic – Picking up fl ags and helping old ladies! I thought Desmond’s ancestor was an assassin, not some fl ag-stealing Robin Hood. I suppose that performing these activities helps our subject synchronise with his ancestor and we will have to endure it, but really Miss Stillman! The coma is starting to look like an increasingly attractive option.
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5. GAME STRUCTURE
An assassin must always gather information about his target and scout the surrounding area in order to plan a successful attack.
Step 1: Viewpoints: The fi rst thing that Altaïr did upon entering a new district was to climb to the top of the tallest buildings. This gave him a viewpoint from which to scan the surrounding area.
Step 2: Investigation: The second step in preparing for an assassination is gathering as much detailed information about the target as possible. Information can be obtained through interrogation, by eavesdropping, pick-pocketing or with the help of assassin informers.
Step 3: The Bureau: Once an assassin thinks he is ready, he must go and see the city’s Assassin Bureau leader in order to obtain the feather. The feather must be dipped in the target’s blood and returned to the Bureau leader as proof that the deed is done.
Vidic – Lucy, didn’t you say that the new animus update allows us to jump to the assassination mission without doing all of the investigation missions? We need the animus to fi ll in the blanks on some of these if we are going to make our deadline.
6. MENUS
6.1 Main Menu
New: Start a new session within the Animus. Continue: Continue the existing session.
6.2.2 Pause Menu
Resume Session: This will reactivate the session from where it was paused by the subject. Options: Access the Animus menu. Map: Access the map of the region in which the subject’s ancestor is located. Quit Session: End the session and allow the subject to exit the Animus. Memory Log Timeline: Browse through the DNA memory block timeline. By selecting one
memory block, the subject can access its objectives. Additional Memories: See the status of available objects (fl ags, Templars, etc.).
From: Dr. Warren Vidic To: MAINTENANCE CC: Lucy Stillman Subject: Animus Functionality & New Subject Attachments:
Hello, We’ve recently acquired a new subject for the animus – make sure to change all
passwords on our computers. We can’t have him exploring the net and reading his mail from our system, now can we?
Also, I’ve received news of a new security employee starting today. Make sure he doesn’t forget to record our sessions and every move the subject makes. Unless, of course, pressing a button when indicated is simply too complex a task.
Lucy – with the new subject arriving, I’ll need your latest document on the animus functionality.
Vidic
© 2008 Ubisoft Entertainment. All Rights Reserved. Assassin’s Creed, Ubisoft, Ubi.com, and the Ubisoft logo are trademarks of Ubisoft Entertainment in the U.S. and/or other countries.
6.2 In the Animus
6.2.1 Main Menu Start/Continue Session: Begins a new session to record, and initialises the fi rst memory
block. Continue Session resumes a session during a memory block.
Memory Log Timeline: Browse through the memory block with a DNA timeline. By selecting one memory block, the subject can access his objectives.
Options: Adjust certain Animus options such as blood content, sound, brightness, video settings, controls and HUD display.
Exit Animus: End the session and exit the Animus. This will give the subject a small reprieve, allowing him to stretch his legs a bit.
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Warranty
Ubisoft guarantees to the original purchaser of this computer software product that the compact disc (CD)/cartridge supplied with this product shall not show any default during a normal use period of ninety (90) days from the invoiced date of purchase. In the fi rst instance please return the faulty product to the point of purchase together with your valid receipt. If for any reason this is not possible, (and it is within 90 days of the purchase date), then the faulty compact discs/cartridges should be returned to Ubisoft at the below address, along with a dated receipt, location of purchase, a statement describing the fault, and all original packaging.
Address for returns: Ubisoft, Chertsey Gate East, London Street, Chertsey, Surrey, United Kingdom, KT16 8AP
Where a CD key is required to access on-line game play, this cannot be reproduced or replaced. It is the responsibility of the original purchaser to keep this CD key secure. Lost, stolen or damaged CD keys cannot be replaced.
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TECHNICAL SUPPORT
If you experience diffi culties playing your Ubisoft game please contact our 24 hour on-line solution centre at www.ubi.com/uk fi rst. Our 24 hour automated telephone service is available on 0871 664 1000 Live service option available from 11am-8pm Mon-Fri (excluding bank holidays). Please make sure you are situated at your pc when calling our support team to enable us to troubleshoot you query for you.
PC Game:
If you experience diffi culties running your pc game please contact our support teams fi rst, when calling us please ensure you are situated at your pc with the game installed to enable us to troubleshoot for you.
Alternatively if contacting us by web-mail please attach your operating system fi le (dxdiag) to your incident so that we are aware of your system specifi cation.
To fi nd your dxdiag fi le Windows XP: To open your DirectX Diagnostic tool go to: Start – Run –type dxdiag in the white box, select OK and save for your information.
Windows Vista: go to Start, type dxdiag in the search bar to locate the fi le.
Faulty Game:
If you believe your game is faulty please contact our support team before returning your product to the retailer. A discrepancy between your operating system and the required game specifi cation can result in your pc game causing your screen to return to desktop, freeze, experience jerky graphics or error messages.
Damaged Game:
If your game is damaged at purchase please return to your retailer with a valid receipt for advice on replacement.
If your receipt has expired and you are within the 90 day warranty period please contact the Ubisoft support team for verifi cation
Australian technical support
Technical Support Info Hotline 1902 262 102 (calls are charged at $2.48 per minute including GST. Higher from public and mobile phones).
Please note that we do not offer hints & tips at our technical support centre.
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