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Touchcomputer User Guide

19R SERIES 19-inch LCD Multifunction Touchcomputer

Elo TouchSystems Touchcomputer

User Guide

19" LCD Multifunction Touchcomputer

19R series

RevisionA

P/N E065202

Elo TouchSystems

1-800-ELOTOUCH (1-800-356-8682)

www.elotouch.com

Copyright © 2009 Tyco Electronics. All Rights Reserved.

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo TouchSystems.

Disclaimer

The information in this document is subject to change without notice. Elo TouchSystems makes no representations or warranties with respect to the contents hereof, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. References in this publication to Elo TouchSystems products or services do not imply that Elo TouchSystems intends to make them available in all countries in which Elo TouchSystems operates. Elo TouchSystems reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo TouchSystems to notify any person of such revisions or changes.

Trademark Acknowledgments

IntelliTouch, SecureTouch, AccuTouch, and MonitorMouse are trademarks of Elo TouchSystems. Other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Elo TouchSystems claims no interest in trademarks other than its own.

Elo TouchSystems 19R series User Guide 3

Table of Contents

Setup

5

Unpacking Your Touchcomputer

5

Product Overview

6

Front View

6

Rear View

6

Side View

7

Base Bottom View

7

Display Orientation

8

Initial Connections

9

Standard Unit:

9

Advanced Unit:

9

Initial Power-On

10

Language Selection

10

Test Devices

11

Testing the Touchscreen

11

Time-zone selection

11

Operation

13

Side Panel Controls

14

OSD Control

14

OSD Menu

14

Headphone Jack

16

Power Control

17

Power Button

17

Using the I/O panel

18

Standard Unit: Intel® Desktop Board

D945GCLF2

18

Advanced Unit: Intel® Desktop Board

MS-9820

19

Short Base Mounting

21

Securing the Touchcomputer Base 21

Mounting To A Wall

21

Display Angle

22

Wall Mounted

22

Desktop

22

Maintenance

23

Care and Handling

23

Warning

24

Waste Electrical and Electronic

 

Equipment (WEEE) Directive

24

Technical Specifications

25

Touchcomputer Specifications

25

Dimensional Diagrams

25

Front

25

VESA

26

Rear

26

Base Mounting

27

General Information

28

Standard Unit: Intel® Desktop Board

D945GCLF2

28

Advanced Unit: Intel® Desktop Board

MS-9820

29

Display Specifications

33

Power Supply Specifications

33

Touchscreen Specifications

34

Environmental Specifications

34

Hard Disk Recovery

35

Materials required

35

General overview:

36

Begin:

36

Technical Support

45

Technical Assistance

45

Using the Touchcomputer

45

Using the Web

45

Using the Phone

45

Regulatory Information

46

Warranty

49

Elo TouchSystems 19R series User Guide 4

C H A P T E R

1

Setup

This chapter discusses how to set up and test your Touchcomputer and any included peripheral options.

Unpacking Your Touchcomputer

Check that the following items are present and in good condition:

OR

Touchcomputer

Power cable US/Canadian

European power cable

Quick Install Guide & CD/DVD

Power Adapter

Elo TouchSystems 19R series User Guide 5

Product Overview

Front View

Rear View

Elo TouchSystems 19R series User Guide 6

Side View

Base Bottom View

Elo TouchSystems 19R series User Guide 7

Display Orientation

Elo TouchSystems 19R series User Guide 8

Initial Connections

Prior to turning on your Touchcomputer you must take the power adapter and appropriate power cable from the accessories box. Plug the small round plug with four pins into the 12Vdc power input on the Touchcomputer. Plug the power cable into the power adapter and the other end into a suitable power outlet (mains). Make sure the audio jumper cable and video jumper cable are in place as shown below.

Standard Unit:

Intel: Integrated Dual-core Intel®Atom™ 1.6 GHz processor & 533 MHz system bus

Advanced Unit:

Intel Core 2 Duo E5300 2.6 GHz, 800 MHz FSB, 2 MB L2 Cache

Elo TouchSystems 19R series User Guide 9

Initial Power-On

The initial setup of the operating system takes approximately 5-10 minutes. Additional time may be needed depending on touchcomputer hardware configuration and connected devices. To setup the Windows Operating System (OS) for the touchcomputer, turn on the touchcomputer and follow the instructions on the screen.

Language Selection

When the following window appears, you have the option of changing the language used in menus and dialogs.

Click Customize. The Regional and Language window shown below will appear. Select the Language tab. The window shown below will appear.

Select the desired language in the drop-down list labeled Language used in menus and dialogs.

Elo TouchSystems 19R series User Guide 10

Time-zone selection

When the following window appears, you may change the time-zone, date, and/or time of the touchcomputer.

After making any changes, click Next to finish. Windows Setup will complete the initialization of the touchcomputer.

Test Devices

Testing the Touchscreen

The touchscreen is pre-calibrated for accurate touch response.

Elo TouchSystems 19R series User Guide 11

Calibration*

If for any reason the touchscreen needs to be re-calibrated, go to the control panel and double-click the Elo Touchscreen icon. The window shown below will open.

Click on the Align button. This launches the align/calibration program. A window similar to the one shown below will open. Follow the instructions to align/calibrate the touchscreen.

*The alignment/calibration procedure may vary between touch technologies.

Elo TouchSystems 19R series User Guide 12

C H A P T E R

2

Operation

This chapter shows the user how to: control the On-Screen Display (OSD) and Power buttons, use the I/O panel, securely mount the Touchcomputer and adjust the display head.

MENU

UP / INCREASE

DOWN / DECREASE

SELECT

POWER

Elo TouchSystems 19R series User Guide 13

Side Panel Controls

All adjustments made to the display via OSD and Power controls are automatically saved. User settings will remain unchanged after powering off/on or in the case of a power failure.

Control

Function

 

 

1 Menu/Exit

Opens On Screen Display (OSD) / Exits the OSD menu.

2

Up

1.

Enter contrast adjustment.

 

 

 

2.

Increase value of the selected item.

 

 

 

3.

Move OSD selection clockwise.

3

Down

1.

Enter brightness adjustment.

 

 

 

2.

Decrease value of the adjustment item.

 

 

 

3.

Move OSD selection counter-clockwise.

4 Select

1.

VGA/DVI video source select.

 

 

 

2. Selects the adjustment item from the OSD menu.

5 Power

1.

Press to turn on the computer.

 

 

 

2.

To turn off the computer use the operating system to

 

 

 

 

 

 

shut down the computer. If unable to use the operating

 

 

 

 

 

 

system for shutdown, press and hold the POWER button

 

 

 

for 4-5 seconds.

OSD Control

OSD Menu

To display the OSD Menu, press the Menu button.

1.Press the UP button or DOWN button to toggle and the SELECT button to select among the different OSD sub-menus and functions.

2.When the function you want to change is shown, press the SELECT button. To adjust the value of the function:

1.Pressing the UP button increases the value of the selected OSD control option.

2.Pressing the DOWN button decreases the value of the selected OSD control option.

Elo TouchSystems 19R series User Guide 14

The OSD shall control the following audio and screen characteristics:

PARAMETER

ADJUSTMENT

 

 

Auto Adjust

Automatically adjusts the system clock to the input video signal.

 

 

Luminance

 

Brightness

Adjusts the Brightness signal from 0 (minimum brightness) to 100

 

(maximum brightness). Default: 100 (maximum brightness)

Contrast

Adjusts the contrast of the video signal from 0 (minimum) to 100

 

(maximum). Default: 50.

 

 

Image setting

 

H-position

Moves the image horizontally in single-pixel increments on a scale from

 

0 to 100 using at least 100 discrete steps. Default: 50 (centered in the

 

panel).

V-position

Moves the image vertically in single-pixel increments on a scale from 0

 

to 100 using at least 50 discrete steps. Default: 50 (centered in the

 

panel).

Clock

Adjusts the ratio of dividing frequency of the dot clock on a scale from 0

 

to 100 using at least 100 discrete steps. Default:50

Phase

Adjust the phase of the panel dot clock with respect to panel data

 

frequency from 0 to 100 using at least 25 discrete steps. Default:62

 

 

Color

Adjusts color temperature. Color temperature options shall be 9300K,

 

7500K, 6500K, 5500K, and User Color.Default: User Preset

 

 

Audio

 

Mute

Turn on or off the mute function. Default value: Not muted.

Volume

Adjusts the level of the audio signals to the Audio Output and Phone

 

Output signals from 0 (minimum volume) to 100 (maximum volume) in

 

100 discrete steps. Default value: 50.

 

 

OSD

 

OSD V-Position

Moves the OSD display vertically from the bottom edge to the top edge of

 

the panel from 0 to 100. Default: 50 (centered in the panel).

OSD H-Position

Moves the OSD display horizontally from the left edge to the right edge of

 

the panel from 0 to 100. Default: 50 (centered in the panel).

OSD Timeout

Adjusts the OSD timeout time. OSD setting changes made prior to the

 

OSD timeout are kept and used. At a minimum, the user shall be able to

 

select options between 5 to 60 seconds. Default: 15 seconds.

OSD Language

Selects which language the OSD information is displayed in. Options

 

shall be: English, French, Italian, German, Spanish, Simplified Chinese,

 

Traditional Chinese and Japanese. Default: English.

 

 

Recall

 

Color Recall

Selecting “Color Recall” shall restore all factory default settings for the

 

color temperature .

Recall Defaults

Selecting “Recall Defaults” shall restore all factory default settings for

 

the OSD .

Elo TouchSystems 19R series User Guide 15

Miscellaneous

 

Aspect Ratio

Select between “Fill Screen” (input image is scaled to fill the LCD

 

vertically and horizontally with no overor under-scan) and “Fill to Aspect

 

Ratio” (for input images with aspect ratio lower than the LCD panel’s

 

aspect ratio of 16:10, input image is scaled to preserve input aspect ratio

 

with no over-scan, & the unused portions of the panel will be black).

 

Default: Fill Screen.

Sharpness

Adjusts sharpness of video signals on a scale from 1 to 5 using steps.

 

Default: 3 (no sharpness correction).

DDCCI Function

Enable or Disable DDCCI Function.Default: Enable

 

 

Exit

Exits the OSD display.

 

 

Shortcut keys

There are three shortcut buttons allowing the user to make quick adjustments. These shortcuts are available only when the OSD menu is NOT displayed.

To adjust luminance, press the UP button.

To adjust audio, press the DOWN button.

To select video source, press the SELECT button.

OSD Lockout

The On Screen Display (OSD) feature can be locked out (disabled) if desired. To enable this feature, when the OSD is not present, simultaneously press the MENU and UP buttons until OSD LOCK appears on the screen (approximately 2 seconds). To reenable the OSD function again, simultaneously press the MENU and UP buttons until OSD UNLOCK appears on the screen (approximately 2 seconds).

Headphone Jack

Elo TouchSystems 19R series User Guide 16

Power Control

Power Button

The power button function can be set by the operating system under:

Control Panel->Display Properties->Screen Saver->Power->Advanced->Power

Buttons.

To override all Operating System settings and shut down the Touchcomputer, press and hold the power button for 4-5 seconds.

Note: On select models the delay to override the operating system is extended to 15 seconds.

Elo TouchSystems 19R series User Guide 17

Using the I/O panel

The Touchcomputer provides the following I/O interfaces for connecting a wide variety of compliant devices.

Standard Unit: Intel® Desktop Board D945GCLF2

VGA

There is one VGA (HD-15) port (normally connected with supplied jumper cable to display VGA input).

USB

There are four USB 2.0 type A ports.

Ethernet

There is one RJ45 Ethernet port providing LAN capabilities.

Serial

There is one RS232 serial port.

Microphone Input

There is one 3.5 mm microphone input jack for connecting an external microphone.

Audio Output

There is one 3.5 mm stereo audio output jack for connecting headphones, normally connected with the supplied jumper cable to the audio input of the display.

PS/2 Keyboard

A PS/2 keyboard is functional when connected directly to the PS/2 keyboard port.

PS/2 Mouse

A PS/2 mouse may be connected to the PS/2 mouse port.

Intel® Desktop Board D945GCLF2

Elo TouchSystems 19R series User Guide 18

Advanced Unit: Intel® Desktop Board D MS9820

VGA

There is one VGA (HD-15) port (normally connected with supplied jumper cable to display VGA input).

USB

There are four USB 2.0 type A ports.

Ethernet

There are 2 RJ45 Ethernet ports providing LAN capabilities.

Serial

There is one RS232 serial port.

Microphone Input

There is one 3.5 mm microphone input jack for connecting an external microphone.

Audio Output

There is one 3.5 mm stereo audio output jack for connecting headphones, normally connected with the supplied jumper cable to the audio input of the display.

PS/2 Keyboard

A PS/2 keyboard is functional when connected directly to the PS/2 keyboard port.

PS/2 Mouse

A PS/2 mouse may be connected to the PS/2 mouse port.

Intel® Desktop Board D MS9820

Elo TouchSystems 19R series User Guide 19

Kensington Lock

The Kensington lock is a security device that prevents theft. To find out more about this security device, look for Computer Locks on the Kensington website at: http:// www.kensington.com.

Elo TouchSystems 19R series User Guide 20

Securing the Touchcomputer Base

Short Base Mounting

Dimensions are in millimeters.

Mounting To AWall

1.Remove the four screws (C), two are under the base assembly, in order to separate the stand from the computer.

2.Rotate the monitor 180° (so the monitor will not be upside down when mounted in the position shown).

3.Reinstall the four screws (C).

4.Route the cables through the cutout (if applicable) and mount the monitor to the wall using the templates provided.

Elo TouchSystems 19R series User Guide 21

Display Angle

Wall Mounted

Desktop

For viewing clarity, you can tilt the desktop LCD from 30 to 75 degrees from vertical.

CAUTION In order to protect the LCD if no touchscreen is installed, be sure to hold the base when adjusting the LCD, and take care not to touch the LCD screen.

Elo TouchSystems 19R series User Guide 22

C H A P T E R

3

Maintenance

Care and Handling

The following tips will help keep your Elo Touchcomputer functioning at the optimal level.

To avoid risk of electric shock, do not disassemble the power adapter or Touchcomputer cabinet. The unit is not user serviceable. Remember to unplug the computer from the power outlet before cleaning.

Do not use alcohol (methyl, ethyl or isopropyl) or any strong solvent. Do not use thinner or benzene, abrasive cleaners or compressed air.

To clean the computer cabinet, use a cloth lightly dampened with a mild detergent.

Avoid getting liquids inside your Touchcomputer. If liquid does get inside, have a qualified service technician check it before you power it on again.

Do not wipe the screen with a cloth or sponge that could scratch the surface.

To clean the touchscreen, use window or glass cleaner, apply the cleaner on a soft cloth, then wipe the touchscreen clean. Never apply the cleaner directly to the

touchscreen.

Elo TouchSystems 19R series User Guide 23

Warning

This product consists of devices that may contain mercury, which must be recycled or disposed of in accordance with local, state, or federal laws (within this system, the backlight lamps in the monitor display contain mercury).

Waste Electrical and Electronic Equipment (WEEE) Directive

In the European Union, this label indicates that this product should not be disposed of with household waste. It should be deposited at an appropriate facility to enable recovery and recycling.

Elo TouchSystems 19R series User Guide 24

C H A P T E R

4

Technical Specifications

Touchcomputer Specifications

Note: Not all operating systems or options are supported in all regions. Please contact your local Elo TouchSystems representative for details.

Dimensional Diagrams

Front

NOTE: Technical specifications are subject to change without notice.

Elo TouchSystems 19R series User Guide 25

Rear

VESA

Elo TouchSystems 19R series User Guide 26

Base Mounting

Elo TouchSystems 19R series User Guide 27

General Information

Shipping box dimensions

555 mm x 455 mm x 260 mm (21.8 x 17.9 x 10.2 inches)

Backlight lamp life

Min 40,000 hours to half brightness

Agency approvals

UL/cUL (*recognized component), FCC, C-Tick, CE

 

(EN60950)

Speakers (internal)

Two-watt/channel speakers in display head

User controls

Right side: Power and user display controls: turn on

 

the Touchcomputer and adjust the display brightness,

 

contrast and other features

Mounting options

100 mm VESA mount, removable base

Other features

Adjustable Base

 

Energy save mode (less than 2 watts)

 

Touchscreen sealed to bezel and LCD

 

Security lock receptacle

Standard Unit: Intel® Desktop Board D945GCLF2

Processor

Integrated dual-core Intel® Atom™ 1.6GHz proces-

 

sor with a 533 MHz system bus

RAM

1 GB DDR2 533/667 SDRAM, One 240-pin DIMM

 

socket expandable to 2 GB max (not user serviceable)

Chipset

Intel 82945GC Express Chipset Graphics and Memory

 

Controller Hub (GMCH)

 

Intel 82801GB I/O Controller Hub (ICH7)

Video

Integrated graphics via the Intel® Graphics Media

 

Accelerator 950 (Intel® GMA 950) & S-video output

 

support

BIOS

Intel BIOS

Operating system (optional)

Windows XP Embedded, Microsoft Windows Embed-

 

ded for Point of Service (WEPOS)

Elo TouchSystems 19R series User Guide 28

Rear I/O

VGA:1

 

 

S-Video: 1 (may not be present on some part numbers)

 

 

Ethernet: 1 (10/100/1000Base-T)

 

 

USB: 4 USB 2.0

 

 

Audio: Mic in, Line in, Line out

 

 

(Realtek ALC662 supports 5.1 CH HD Audio )

 

 

Parallel: 1

 

 

Serial: 1 (RS-232)

 

 

PS/2: 2 (1 x K/B and 1 x Mouse)

Additional Internal I/O Ports

USB: 2 (USB 2.0) S/PDIF: 1, IDE: 1 (44 Pin), SATA: 2

 

 

(connectors on motherboard - not user serviceable)

Real Time clock

Replaceable Lithium battery backed up real time clock

Hard Drive

1 x 2.5" SATA hard drive, 80GB

Power supply

Type: External

 

 

Input (line) voltage: 100-240 VAC, 50-60 Hz, 2.0Amp.

 

 

Output voltage/current: 12 V at 9.165 Amp. min.

 

 

110 watts minimum

Power dissipation

110 W Typical

Weight

Actual: 20.1 lbs (9.14 kg)

 

 

Actual without stand: 13.9bs (6.34 kg)

 

 

Shipping: 29.6lbs (13.44 kg)

Advanced Unit: Intel® Desktop Board MS9820

 

 

 

Processor

Intel Core 2 Duo 53002.6 GHz, 800 MHz FSB, 2MB

 

 

L2 Cache

RAM

2GB DDR2 667 SDRAM, Two 240-pin, DDR2 1.8 V

 

 

SDRAM Dual Inline Memory Module (DIMM)

 

 

sockets 800/667 MHz single or dual channel DDR2

 

 

SDRAM interface

Support for up to 4 GB of system memory (not user serviceable)

Elo TouchSystems 19R series User Guide 29

Chipset

Intel 82Q35 Express Chipset Graphics and Memory

 

Controller Hub (GMCH)

 

Intel® 82801IO I/O Controller Hub (ICH9DO)

Graphics/Video

Intel® Graphics Media Accelerator 3100 onboard

 

graphics subsystem

BIOS

AMI BIOS

Operating system (optional)

Microsoft Windows XP Embedded, Microsoft Win-

 

dows Embedded for Point of Service (WEPOS)

Rear I/O

VGA:1

 

Ethernet: 2 (10/100/1000Base-T)

 

USB: 4 USB 2.0

 

Audio: Mic in 1, Line in 1, Line out 1 (Realtek ALC888

 

supports 5.1 CH HD Audio )

 

Serial (RS232)

 

PS/2: 2 (1 x K/B and 1 x Mouse)

Additional Internal I/O Ports

USB: 4 USB 2.0 via two headers (connectors on Moth-

 

erboard - some restrictions may apply - not user ser-

 

viceable)

 

PCI Express X16: 1 (connectors on Motherboard -

 

some restrictions may apply - not user serviceable)

 

Mini-PCIe: 1 ( not user serviceable)

 

Serial: 1 serial port header (not user serviceable)

Elo TouchSystems 19R series User Guide 30

Real Time clock

Replaceable Lithium battery backed up real time clock

Hard Drive

1 x 2.5" SATA hard drive, 160 GB

Power supply

Type: External

 

Input (line) voltage: 100-240 VAC, 50-60 Hz, 2.0Amp.

 

Output voltage/current: 12 V at 9.165 Amp. min.

 

110 watts min.

Power dissipation

110 W Typical

Weight

Actual: 21 lbs (9.5 kg)

 

Actual without stand: 14.7lbs (6.7 kg)

 

Shipping: 30.3lbs (13.8 kg)

Elo TouchSystems 19R series User Guide 31

RJ45 connector Pin Definition

Pin #

 

T568A Wiring

 

T568B Wiring

 

 

 

1

Pair 3 - white/green

Pair 2 - white/orange

 

 

 

2

Pair 3 - green

Pair 2 - orange

 

 

 

3

Pair 2 - white/orange

Pair 3 - white/green

 

 

 

4

Pair 1 - blue

Pair 1 - blue

 

 

 

 

 

5

Pair 1

- white/blue

Pair 1

- white/blue

 

 

 

 

 

6

Pair 2

- orange

Pair 3

- green

 

 

 

 

 

7

Pair 4

- white/brown

Pair 4

- white/brown

 

 

 

 

 

8

Pair 4

- brown

Pair 4

- brown

 

 

 

 

 

DB9 connector Pin Definition

Pin #

Signal Name

1

 

2

Receive Data (RD)

3

Transmit Data (TD)

4

 

 

 

5

Signal Ground

6

 

 

 

7

Request to send (RTS)

8

Clear to Send (CTS)

9

 

Power Input Pin Definition

Pin #

Signal Name

1

+12V

2

N.C

3

Ground

4

+12V

5

N.C

6

Grand

Elo TouchSystems 19R series User Guide 32

Display Specifications

Model

19R series

LCDDisplay

19.0” TFTActive Matrix Panel

Display Size

408.24 (H) x 255.15 (V)

Pixel Pitch

0.2835 (H) x 0.2835 (W)

Display Mode

1680 x 1050 at 60Hz

 

1440 x 900 at 60 Hz

 

1366 x 768 at 60 Hz

 

1360 x 768 at 60 Hz

 

1280 x 1024 at 60 or 75 Hz

 

1280 x 960 at 60 Hz

 

1280 x 768 at 65 Hz

 

1152 x 864 at 75 Hz

 

1024 x 768 at 60, 65, 72 or 75 Hz

 

832 x 624 at 75 Hz

 

800 x 600 at 56, 60 or 72 Hz

 

720 x 400 at 70 Hz 720 x 350 at 70 Hz

 

640 x 480 at 60, 66 or 72 Hz

Native

XGA1440x900

Contrast Ratio

800 : 1 (typical)

Brightness

 

LCD

3000 cd/m2 (Typical)

Acoustic Pulse Recognition

270 cd/m2 (Typical)

Response Time

Tr = 3.6 ms, Tf = 1.4 ms typical

Display Color

16.7 million colors (RGB 6-bit + FRC data)

Viewing Angle

(L/R) = -85° / +85° (typical),

 

(U/D) -80° / +80° (typical)

Plug & Play

DDC2B

Touch Panel

Acoustic Pulse Recognition

Elo TouchSystems 19R series User Guide 33

Power Supply Specifications

The Touchcomputer shall be powered by 12 VDC from the power adapter supplied with

the unit.

 

 

Standard unit:

12Vdc at 9.165 amps

(Part number: E98499)

Touchscreen Specifications

Available with Acoustic Pulse Recognition (APR) technology. For detailed specifications, please visit our website at www.elotouch.com. Note: Touch options may vary depending on region.

Environmental Specifications

Temperature

Operating Temperature (Independent of altitude) Non-Operating Temperature (Independent of altitude)

0° C to 40° C -20° C to 60° C

Humidity

 

Operating (noncondensing)

20% to 80%

Non-Operating (38.7 °C maximum wet bulb temperature)

5% to 95%

Altitude

 

Operating

0 to + 12,000 feet [3,658 m]

 

Equivalent to 14.7 to 10.1 psia

Non-Operating

0 to + 40,000 feet [12,192 m]

 

Equivalent to 14.7 to 4.4 psia

Elo TouchSystems 19R series User Guide 34

C H A P T E R

5

Hard Disk Recovery

Note: Back up all data. This procedure will erase all data from the hard drive. You will lose all previous work not backed up.

Materials required

•USB CD/DVD drive device

•USB cable

•Keyboard (PS2 or USB)

•Mouse

•Elo Recovery CD-ROM or DVD disc supplied with this computer

Note: The Elo Recovery CD supplied with the Elo Touchcomputer is specific to the 19R series Touchcomputer. Do not attempt recovery with a Recovery CD from another computer version. If do not have the correct recovery CD or you have questions about this process, contact Elo.

Elo TouchSystems 19R series User Guide 35

General overview:

1.User boots off the CD.

2.Select the option to recover operating system.

3.The system restarts into mini setup.

4.Follow the on screen instructions to enter required information by Windows setup.

5.The system restarts and either touchscreen calibration/alignment is performed, or touchscreen drivers are installed and the calibration file is downloaded, and the computer restarts (Final restart).

6.After the computer starts again it boots to a Windows desktop and is ready for the user to personalize.

Begin:

1. Boot off the Elo supplied recovery CD.

Turn the computer off.

Install the external USB CD/DVD drive as directed by the manufacturer. Insert the Elo Recovery CD into the USB CD/DVD drive.

Turn on the Elo Touchcomputer.

When the screen below appears press the F10 key on the keyboard.

Elo TouchSystems 19R series User Guide 36

Wait until the screen below appears.

Using the Arrow UP or DOWN key(s) on the keyboard to select the CD/ DVD drive you are using. When selected press ENTER.

When prompted, press any key to boot from the CD.

The following two screens should appear.

Elo TouchSystems 19R series User Guide 37

2. Select the option to recover operating system.

Note: By clicking, agree and understand...” and clicking OK on this screen, you are acknowledging this recovery process will erase all previous data from the hard drive. You will lose all previous work not backed up.

Click “I agree...” and then OK.

1

2

3

4

Unplug the USB device which contains the recovery software when directed to do so on the screen (see screen shot #4.)

Elo TouchSystems 19R series User Guide 38

3. The system restarts into mini setup.

4. Follow the on screen instructions.

ClickNEXT.

Elo TouchSystems 19R series User Guide 39

Read and accept the End User License Agreement.

XP License Agreement

WEPOS License Agreement

Follow the instructions on the screen.

Elo TouchSystems 19R series User Guide 40

For Windows XP you will be required to enter the 25 digit product ID from the license on the back of the computer. You may have to remove the cable cover to see the license.

Note: This step not required for WEPOS.

Enter information as required.

1 2

3

4

Elo TouchSystems 19R series User Guide 41

5. The system will restart.

WEPOS will require you to log on to the administrator account. If you chose a password during Mini Setup you will be required to enter it now.

6. Touchscreen calibration or alignment begins.

For APR (Acoustic Pulse Recognition) touch technology.

If the “Found New Hardware Window” pops up on the screen (see below) DO NOT interact with this window. It will close itself as the APR drivers load automatically.

Elo TouchSystems 19R series User Guide 42

The APR drivers will load automatically. You will see the following two screens appear as the drivers load. Please wait until the computer reboots.

1

2

7. Congratulations - your operating system has been restored to the original factory configuration and is ready for use.

Elo TouchSystems 19R series User Guide 43

Elo TouchSystems 19R series User Guide 44

C H A P T E R

6

Technical Support

Technical Assistance

There are three methods to obtain contact information for technical assistance on the Touchcomputer:

The Touchcomputer.

The web.

The phone.

Using the Touchcomputer

You can access the support information by going to the System Properties and clicking on the Support Information button. You can get to System Properties by either of the following methods:

Right click "My Computer" and choose "Properties"

or

Click on the "Start Button" and select "Control Panel" and Double click on the "System" icon .

Using the Web

www.elotouch.com/go/contactsupport.

Using the Phone

Call toll-free 1-800-557-1458

Elo TouchSystems 19R series User Guide 45

Regulatory Information

I. Electrical Safety Information:

A)Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed.

B)There are no operator serviceable parts inside this equipment. There are hazardous voltages generated by this equipment which constitute a safety hazard. Service should be provided only by a qualified service technician.

C)This equipment is provided with a detachable power cord which has an integral safety ground wire intended for connection to a grounded safety outlet.

1)Do not substitute the cord with other than the provided approved type. Under no circumstances use an adapter plug to connect to a 2-wire outlet as this will defeat the continuity of the grounding wire.

2)The equipment requires the use of the ground wire as a part of the safety certification, modification or misuse can provide a shock hazard that can result in serious injury or death.

3)Contact a qualified electrician or the manufacturer if there are questions about the installation prior to connecting the equipment to mains power.

II. Emissions and Immunity Information

A)Notice to Users in the United States: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

B)Notice to Users in Canada: This equipment complies with the ClassA limits for radio noise emissions from digital apparatus as established by the Radio Interference Regulations of Industry Canada.

C)Notice to Users in the European Union: Use only the provided power cords and interconnecting cabling provided with the equipment. Substitution of provided cords and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity as required by the following standards:

This Information Technology Equipment (ITE) is required to have a CE Mark on the manufacturer’s label which means that the equipment has been tested to the following Directives and Standards:

This equipment has been tested to the requirements for the CE Mark as required by

Elo TouchSystems 19R series User Guide 46

EMC Directive 2004/108/EC indicated in European Standard EN 55 022 ClassA and the Low Voltage Directive 2006/95/EC as indicated in European Standard EN 60 950.

D) General Information to all Users: This equipment generates, uses and can radiate radio frequency energy. If not installed and used according to this manual the equipment may cause interference with radio and television communications. There is, however, no guarantee that interference will not occur in any particular installation due to site-specific factors.

1) In order to meet emission and immunity requirements, the user must observe the following:

a)Use only the provided I/O cables to connect this digital device with any computer.

b)To ensure compliance, use only the provided manufacturer’s approved line cord.

c)The user is cautioned that changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

2)If this equipment appears to cause interference with radio or television reception, or any other device:

a)Verify as an emission source by turning the equipment off and on.

b)If you determine that this equipment is causing the interference, try to correct the interference by using one or more of the following measures:

i)Move the digital device away from the affected receiver.

ii)Reposition (turn) the digital device with respect to the affected receiver.

iii)Reorient the affected receiver’s antenna.

iv)Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits.

v)Disconnect and remove any I/O cables that the digital device does not use. (Unterminated I/O cables are a potential source of high RF emission levels.)

vi)Plug the digital device into only a grounded outlet receptacle. Do not use AC adapter plugs. (Removing or cutting the line cord ground may increase RF emission levels and may also present a lethal shock hazard to the user.)

vii)If you need additional help, consult your dealer, manufacturer, or an experienced radio or television technician.

Elo TouchSystems 19R series User Guide 47

III. Safety Label

Agency marks and electrical ratings may vary by model. See the safety label on the back of your unit for this information. The following is an example of a safety label:

Battery Notice

CAUTION : Risk of Explosion if Battery is replaced by an Incorrect Type. Dispose of Used Batteries According to the Instructions.

Laser Notice

CAUTION : Laser radiation when open. DO NOT STARE INTO BEAM.

Elo TouchSystems 19R series User Guide 48

Warranty

Except as otherwise stated herein or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. The warranty for the touchcomputer and components of the product is regional; please contact your regional office. For contact information, see page 53 or go to www.elotouch.com.

Seller makes no warranty regarding the model life of components. Seller suppliers may at any time and from time to time make changes in the components delivered as Products or components.

Buyer shall notify Seller in writing promptly (and in no case later than thirty (30) days after discovery) of the failure of any Product to conform to the warranty set forth above; shall describe in commercially reasonable detail in such notice the symptoms associated with such failure; and shall provide to Seller the opportunity to inspect such Products as installed, if possible. The notice must be received by Seller during the Warranty Period for such product, unless otherwise directed in writing by the Seller. Within thirty (30) days after submitting such notice, Buyer shall package the allegedly defective Product in its original shipping carton(s) or a functional equivalent and shall ship to Seller at Buyer’s expense and risk.

Within a reasonable time after receipt of the allegedly defective Product and verification by Seller that the Product fails to meet the warranty set forth above, Seller shall correct such failure by, at Seller’s options, either (i) modifying or repairing the Product or (ii) replacing the Product. Such modification, repair, or replacement and the return shipment of the Product with minimum insurance to Buyer shall be at Sellers expense. Buyer shall bear the risk of loss or damage in transit, and may insure the Product. Buyer shall reimburse Seller for transportation cost incurred for Product returned but not found by Seller to be defective. Modification or repair, of Products may, at Sellers option, take place either at Sellers facilities or at Buyers premises. If Seller is unable to modify, repair, or replace a Product to conform to the warranty set forth above, then Seller shall, at Sellers option, either refund to Buyer or credit to Buyers account the purchase price of the Product less depreciation calculated on a straight-line basis over Sellers stated Warranty Period.

THESEREMEDIESSHALLBETHEBUYERSEXCLUSIVEREMEDIESFORBREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHERWARRANTIES, EXPRESS OR IMPLIED BYSTATUTE OR OTHERWISE, REGARDING THE PRODUCTS, THEIR FITNESS FORANY PUR-

Elo TouchSystems 19R series User Guide 49

POSE,THEIRQUALITY,THEIRMERCHANTABILITY,THEIRNONINFRINGEMENT, OR OTHERWISE. NO EMPLOYEE OF SELLER ORANY OTHER PARTY ISAUTHORIZED TO MAKEANY WARRANTY FOR THE GOODS OTHER THAN THE WARRANTYSETFORTHHEREIN.SELLERSLIABILITYUNDERTHEWARRANTYSHALL BE LIMITED TOAREFUND OF THE PURCHASE PRICE OF THE PRODUCT. IN NO EVENT SHALL SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR INSTALLATIONOFSUBSTITUTEGOODSBYBUYERORFORANYSPECIAL,CONSEQUENTIAL, INDIRECT, OR INCIDENTALDAMAGES.

Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless from all liability relating to (i) assessing the suitability for Buyers intended use of the Products and of any system design or drawing and (ii) determining the compliance of Buyers use of the Products with applicable laws, regulations, codes, and standards. Buyer retains and accepts full responsibility for all warranty and other claims relating to or arising from Buyers products, which include or incorporate Products or components manufactured or supplied by Seller. Buyer is solely responsible for any and all representations and warranties regarding the Products made or authorized by Buyer. Buyer will indemnify Seller and hold Seller harmless from any liability, claims, loss, cost, or expenses (including reasonable attorneys fees) attributable to Buyers products or representations or warranties concerning same.

Elo TouchSystems 19R series User Guide 50

Index

A

Acoustic Pulse Recognition

43

Advanced Unit

9, 29

Agency approvals

28

>See also Emissions; Regulatory

Information; Safety Label

 

Align

12

Altitude

34

APR

43

Assistance

45

Audio

 

5.1 CH HD Audio

29, 30

Audio Output

18, 19

audio signal level

15

Line in

29

Line in 1

30

Line out

29

Line out 1

30

Mic in

29, 30

Realtek ALC888

29, 30

Audio jumper cable

9

B

 

Backlight lamp life

28

Brightness

15

C

 

Calibration

12

Care and Handling

23

Color Reset

15

Color Temperature

15

Contrast

15

D

 

Disclaimer

3

Display Angle

22

Display Mode

33

E

 

Electrical Safety

46

Emissions

46

F

 

Factory Reset

15

H

Hard Disk Recovery

35

Hard Drive

29, 31

Headphone

16

Humidity

34

I

 

Immunity

46

Information

15

Intel® Desktop Board D945GCLF2

18

K

 

Kensington Lock

20

L

 

Language

10

Language Selection

10

M

 

MSI Desktop Board MS-9820

19

Mounting To A Wall

21

N

 

Native

33

O

 

On-Screen Display (OSD)

13

Operation

13

OSD

14

Horizontal Position

15

Language

15

Menu

14

Orientation

15

OSD Vertical Position

15

time-out

15

OSD Lockout

16

P

 

Position Reset

15

Power Supply

33

Elo TouchSystems 19R series User Guide 51

R

Regulatory Information

46

S

 

S-Video

29

Safety Label

48

Setup

5

Sharpness

15

Shortcut keys

15

Speakers (internal)

28

Standard Unit

9, 18, 28

Surface Acoustic Wave

42

T

 

Technical Assistance

45

Technical Support

35, 45

Temperature

34

Testing the Touchscreen

11

Time-zone

11

Time-zone selection

11

Trademark

3

Turn-On

10

U

 

Unpacking

5

V

 

Video jumper cable

9

Viewing Angle

33

Volume

15

W

 

Warranty

49

Web

45

Weight

29

Elo TouchSystems 19R series User Guide 52

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Getting in Touch with Elo

To find out more about Elo’s extensive range of touch solutions, visit our Website at www.elotouch.com or simply call the office nearest you:

North America

Germany

Belgium

Asia-Pacific

Elo TouchSystems

Tyco Electronics Raychem GmbH

Tyco Electronics Raychem N.V. Sun Hamada Bldg. 2F

301 Constitution Drive

(Elo TouchSystems Division)

(Elo TouchSystems Division)

1-19-20 ShinYokohama

Menlo Park, CA 94025

Finsinger Feld 1

Diestsesteenweg 692

Kanagawa 222-0033

USA

D-85521 Ottobrunn

B-3010 Kessel-Lo

Japan

 

Germany

Belgium

 

(800) ELO-TOUCH

Tel +49 (0)(89) 60822-0

Tel +32(0)(16)35 21 00

Tel +81(45)478-2161

(800) 356-8682

Fax +49(0)(89) 60822-180

Fax +32(0)(16)35 21 01

Fax +81(45)478-2180

Tel 650-361-4800

elosales@elotouch.com

elosales@elotouch.com

www.tps.co.jp

Fax 650-361-4722

 

 

 

customerservice@elotouch.com

 

 

 

 

 

 

 

©2009

Electronics Tyco in Printed

USA

Elo TouchSystems 19R series User Guide 53