Tyco 5580TC User Manual

Introduction

S E C T I O N 1

The Escort5580TC Voice Assisted Security Control provides easy to understand audible
information about the status of your security system, and makes operation simple by
prompting the user through each operation. In addition, you can use the Escort5580TC to
control various Home Automation items. This new version of the Escort, designated ‘TC’ for
Thermostat Control, now also allows you to monitor and control the temperature of your
premises with the help of an EMS-100 thermostat.

The Escort5580TC allows any touch-tone telephone to act as a keypad for your security
system. The telephone could be any telephone that is on the same line as your security
system, or an outside telephone which may be used to call the security system.

Some optional features described in this manual may not be available on your security
system. You will not hear the voice prompts for any option that is not activated on your
system.

In this manual, the voice messages are printed in bold and are enclosed in quotes, as
shown here:

“Enter your access code”

Your installer may have programmed labels for the Escort to announce when it refers to
things such as zones and partitions (e.g. you may hear "East wing" instead of "Partition 2").
Prompts that your installer may have changed are written in brace brackets, as shown here:

“To Select {Partition 2}, press [2].”

When instructed to press a key or keys to perform an operation, symbols for the keys will be
enclosed in square brackets, as shown here:

Enter [✱]

1.1 About Your Security System

Your DSC security equipment has been designed to give you the greatest possible
flexibility and convenience. To fully benefit from the features of your security system, you
should read this manual and the Instruction Manual provided with your system very
carefully. Have your installer instruct you on system operation and on which features have
been activated on your system. All users of the system should be instructed on its use. Fill
out the System Information page in your Security System Instruction Manual and store it
with the manual in a safe place for future reference.

IMPORTANT NOTE
to alert you and, if included, a central station of an emergency situation. Security
systems are generally very reliable but they may not work under all conditions and
they are not a substitute for prudent security practices or life and property insurance.
Your security system should be installed and serviced by qualified security
professionals who should instruct you on the level of protection that has been
provided and on system operation.

:

A security system cannot prevent emergencies. It is only intended

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I N T R O D U C T I O N

1.2 General System Operation

Your security system is made up of a control panel, one or two regular keypads (one for
each partition of your system), the Escort5580TC, various detection devices, and may have
up to four EMS-100 thermostats. The control panel will be mounted out of the way in a utility
room or in the basement. The metal cabinet contains the system electronics, Escort5580TC
Voice Assisted Security Control, fuses and stand-by battery. There is normally no reason for
anyone but the installer or service persons to have access to the control panel.

The security system has several zones—areas (e.g. rooms) or barriers (e.g. doors,
windows) of protection monitored by one or more detection devices (e.g. motion detectors,
door contacts, glassbreak detectors or shock sensors).

The regular keypad is an important part of your security system. It is used to send
commands to the system and to display system information. Even though a telephone and
the Escort5580TC can be used to operate your system, the telephone will not automatically
display or indicate system status or zones in alarm. Therefore, it is essential that a regular
keypad be placed in a location that is accessible to all users of the security system, and
that it be checked regularly for any changes in system status.

1.3 Access Codes

When using a telephone to operate your security system, you will first have to enter a
Telephone Access Code, and then use the same Access Codes you use with the regular
keypad. The Master Code and other access codes programmed on your system function
exactly as if you were using a regular keypad. Refer to your system’s instruction manual for
further information on access codes.

NOTE: It is recommended that Duress Codes not be used with the Escort5580TC.

1.4 Audio Help

If your security system has an audio matrix module (PC59XX and intercom stations)
connected to it, the Escort5580TC can provide step-by-step audio instructions through the
intercom stations. You can access the help function in one of two ways, depending on how
your installer has programmed the "Help" button on your keypads:

General Audio Help

1.Press the "Help" function key on the keypad

2.The Escort5580TC will page all intercom stations.

3.Press the Page/Answer button on one of the stations (this button must be pressed within
5 seconds for the feature to work). This links the stations to the Escort5580TC. The
Escort5580TC announces audio help prompts over the intercom stations.

Identified Audio Help

1.Press the Help function key on the keypad

2.The Escort5580TC announces audio help prompts over the intercom station beside the
keypad.

NOTE: If a user is accessing the Escort locally over the telephone line, the Help
function key will not work.

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Accessing Your Security System

S E C T I O N 2

With the Escort5580TC you can use a telephone (touch-tone only) to access your security
system. This can be done either from a telephone on the premises (Local Access), or from a
telephone off the premises anywhere in the world (Remote Access).

2.1 Local Access

Use this procedure to access your security system from a telephone that is on the same
telephone line as your security system. No dial-in is necessary.

Pick up the telephone; you will hear a dial tone.
Enter your Telephone Access Code. The dial tone will stop and the system will announce:

“Hello.”

The system will then prompt:

“Enter your access code.”

Enter your [access code]. The system announces one or more messages to advise you of its
status.

2.2 Remote Access

From any touch-tone telephone, first dial the number of your premises. If your premises
have more than one line, be sure to call the number of the same line on which your
Escort5580TC has been installed. After a single ring, hang up, wait 10 seconds, and call
again. On the second call, the system will answer after one or two rings and announce:

“Hello.”

Now you must enter your Telephone Access Code within 10 seconds or the system will
automatically hang up.

The system will then prompt:

“Enter your access code.”

Enter your [access code] within 20 seconds or the system will hang up. The system will also
hang up if 3 incorrect access codes are entered.

Once an access code has been entered, the system will announce one or more messages to
advise you of its status.

NOTE: There is only one “Telephone Access Code”. It is programmed by your
installer. It is not the same as your system access code, which you also enter on your
system keypad. More than one system access code may be programmed for use by
different users of your system (see section 8—Programming Access Codes).

2.3 Receiving Incoming Calls

If the Escort5580TC is being used on the premises at the same time as someone calls you,
the system will announce:

"Attention, you have an incoming call. To receive the call, press [#] now."

To answer the incoming call, press [#]. To continue to use the Escort5580TC, don't press
[#].

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A C C E S S I N G Y O U R S Y S T E M

2.4 What is a Partition?

A partition is a group of zones which act independently of other groups of zones. Each
partition acts as an independent alarm system. Partitions will have different access codes
to arm and disarm them. The access codes assigned to one partition will not work on
another partition. However, access codes can be assigned to more than one partition to
allow someone to use one access code for several different partitions. Your installer will
inform you how partitions and access codes have been assigned on your system.

NOTE: If you have a two-partition system, be sure to have your installer explain if your
Escort5580TC has been enabled to control one or both partitions.

2.5 If You Have a Two-Partition System

If you have a two-partition system, the Escort may prompt you to select a partition after
entering your access code (as in Section 2—Accessing Your Security System). You will have
to select a partition only if:

· your Escort5580TC has been enabled to control both partitions

· the access code you enter has been programmed to access both partitions

If both of these are the case, the system will prompt you to select a partition as follows:

“To Select {System}, press [1].”

“To Select {Partition 2}, press [2].”

(“{System}” in this case refers to Partition 1)
Press [1] or [2], to select a partition.
The system will announce the status of the selected partition.

NOTE: Prompt words enclosed in brace brackets, “{ },” refer to labels. The system will
announce the enclosed word by default unless it has been programmed to announce a
specific label (e.g. you might hear “East Wing” instead of “{Partition 2}”).

2.6 Fire, Auxiliary and Panic Alarms

Your installer may have set up your system so that you can send a Fire, Auxiliary or Panic
alarm at the press of a button. If so, using your telephone, you can:

• send a Fire alarm by pressing and holding [1] on your telephone for 2 seconds

• send an Auxiliary alarm by pressing and holding [2] on your telephone for 2 seconds

• send a Panic alarm by pressing and holding [3] on your telephone for 2 seconds.

Ask your installer for more information.

NOTE: If the keypad lockout has been triggered by the entry of a number of incorrect
access codes, the Fire, Auxiliary and Panic alarm buttons will not work.

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A R M I N G A N D D I S A R M I N G

Arming and Disarming

S E C T I O N 3

With the Escort5580TC, you can use a telephone to arm your system/partition (so that
alarms, or other devices, will be activated when a zone on your premises is breached, such
as when an Entry-Exit Door is opened). This can be done either locally or remotely.
Similarly, you can use a telephone to disarm the system/partition.

NOTE: DO NOT use a telephone with a redial button to arm or disarm your system.

3.1 Away Arming

NOTE: When arming your system/partition from a remote telephone, the system/
partition will automatically be armed in Stay mode. (See section 3.2, below.)

Access your system (Section 2—Accessing Your Security System) and select a partition
(Section 2.5—If You Have a Two-Partition System).

If the system/partition is ready to be armed, the system will prompt:

“{System} is OFF.

To turn ON, enter your access code.”

Enter your [access code]. The system will then announce:

“Turning {System} ON. Exit Delay in progress.

To turn OFF, enter your access code.”

If the system/partition is not ready to be armed, the system will prompt:

“{System} is open. {Zone XX}

Secure before turning ON.”

When the “Secure before turning on” message is heard, ensure that any breached zones
on the system/partition are secure (e.g. by closing any open doors that the system/partition
monitors) before trying to arm the partition.

NOTE: Depending on the model of control panel you have, you may be able to toggle
Stay/Away zones on or off after your system has been armed. See your system's
Instruction Manual for more information.

3.2 At-Home Arming

At-Home Arming allows you to arm the system/partition and remain on the premises. When a
system is at-home armed, certain zones (Stay/Away zones) will not be armed, so that you can
move freely in certain areas of the premises. Your installer should tell you which zones are
Stay/Away zones. At-Home Arming also cancels the Entry Delay (see the Instruction Manual of
your control panel) on the Entry-Exit Doors so that an alarm will sound
Exit Door is opened.

When the system prompts:

“{System} is OFF.

To turn ON, enter your access code.”

Activate the Stay Arming feature by pressing [✱]. The system will then prompt:

“To turn the system ON without Entry Delay, press [9],”

Press [9]. The system will prompt:

“Enter your access code.”

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immediately

if the Entry-

A R M I N G A N D D I S A R M I N G

Enter your [access code]. The system announces:

“Turning {System} ON without Entry Delay. Exit Delay in progress”

After exit delay expires, the selected partition will now be armed in At-Home Mode. Opening
the entry-exit door will now sound an immediate alarm.

NOTE: Depending on the model of control panel you have, you may be able to toggle
Stay/Away zones on or off after your system has been armed. See your system's
Instruction Manual for more information.

3.3 Disarming

IMPORTANT NOTE: If you return to the premises and find that an alarm has occurred
while you were away, it is possible that an intruder may still be on the premises. Do
not enter the premises. Go to the nearest telephone and contact the authorities.

To disarm your system/partition, first access the system (Section 2—Accessing Your Security
System) and select a partition (Section 2.5—If You Have a Two-Partition System).

If the selected partition is armed, the system prompts:

“{System} is on. To turn off, enter your access code.”

Enter your [access code]. The system announces:

“{System} is off.”

If there were no alarms while the system/partition was armed, the system announces:

“No alarms in memory.”

If there were any alarms when the system/partition was armed, the system can announce
how many there were and which zones were breached (see Section 3.5—Alarm Memory).

When the system/partition is disarmed, additional messages may be announced to advise
you of its status, or to allow you to select another partition.

3.4 If An Alarm Sounds While You Are Home

There are two possible types of alarm, a Fire Alarm and an Intrusion Alarm. Each can have its
own distinctive tone. Your immediate response will depend on which has been sounded. You
should have these responses planned ahead of time.

• Fire Alarm

Your installer will inform you if fire detection equipment has been installed and activated on
your system.

Fire alarms will sound with a pulsing tone. If a fire alarm sounds, follow your emergency
evacuation response plan immediately. Refer to the guidelines for Family Escape Planning
(Section 8.2) at the back of this manual to construct your response plan.

NOTE: Delay fire zones will not go into alarm while the Escort5580TC is being accessed.

• Intrusion Alarm

Intrusion alarms will sound with either a continuous or pulsed tone (ask your installer). If an
intrusion alarm sounds, an intruder may still be on the premises. Go to a safe place
immediately. If you are certain that the premises are safe, you can silence the alarm by
disarming the system.

If the alarm was unintentional, notify your central station and/or the local authorities
immediately to prevent an unnecessary response.

You can determine the cause of an alarm by reviewing the alarm memory (see Section 3.5—
Alarm Memory). Once the alarm has been cleared (i.e. zones secured) and the system
disarmed, your system/partition can be re-armed.

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A R M I N G A N D D I S A R M I N G

3.5 Alarm Memory

Your system will record any alarms that occurred while the system/partition was armed. If an
alarm occurred while the system/partition was armed, upon disarming it the following
message will be announced:

“There are (number) alarms in memory: {Zone XX}.”

To hear again the zones that went into alarm, press [✱]. The system will prompt:

“For Alarm Memory, press [3].”

Press [3], and the system will indicate the zones in Alarm Memory:

“There are (number) alarms in memory, {Zone XX}.

To exit, press [#].”

When finished reviewing the zones in alarm memory, press [#] to return to the other system
status messages.

3.6 Bypassing Zones

Zones may be bypassed when access is required to part of a protected area while the
system/partition is armed. Once a system is armed, bypassed zones will not trigger an alarm
when they are breached.

You can only set a zone to be bypassed while the system is disarmed.
To bypass zones, first access the security system (Section 2—Accessing Your Security

System) and select a partition (Section 2.5—If You Have a Two-Partition System).
The system will prompt:

“{System} is OFF.

To turn ON, enter your access code.

For options, press [

Press [✱]. The system will announce the list of System Options. The system prompts:

“For Zone Bypassing, press [1].”

Press [1].
If your system requires that you enter an access code to bypass zones, the system will

prompt:

“Enter your access code.”

Enter your [access code].
The system will announce the Zone Bypass menu:

“There are (number) zones bypassed: {Zone XX}, etc...

To exit, press [#].”

To bypass a zone, enter the one- or two-digit zone number. The system will announce:

“ There are (number) zones bypassed: {Zone XX}, etc..

To exit, press [#].”

You can now arm the system/partition at any time (see Section 3.1—Away Arming) and the
zone(s) you selected will be bypassed. Zone bypasses are automatically removed each time
the system/partition is disarmed and must be reapplied before the next arming. For security
reasons, your installer may program your system to prevent the bypass function from
affecting certain zones.

✱✱

✱

].”

✱✱

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S E C T I O N 7

The control panel continuously monitors a number of possible trouble conditions. If one or
more of these conditions occur, the regular keypad will beep twice every ten seconds.
There is no indication on a telephone until the system is accessed.

To hear the trouble conditions present on your system/partition disarm the system
(depending on the control panel you have, your system may allow you to enter the Trouble
menu without first disarming the system/partition).

Access the security system (Section 2—Accessing Your Security System) and select a
partition (Section 2.5—If You Have a Two-Partition System).

Press [✱]. You will hear the prompt:

Press [2] and the system will announce one or more of the trouble conditions from the list
below, if any are present. If no trouble conditions are present, the system will announce:

The following describes the various trouble conditions that your system might announce:

Announcement: Problem and how it should be addressed:

“Service is required” If this message and no other trouble condition is announced, call for

“AC Power Trouble.” Electrical power to the system has been interrupted. Check your fuse

“Phone line trouble.” Your system has detected a problem with the telephone line. If this

“Communication trouble.” Your system has been unsuccessful in communicating an event to

“ Zone Fault, press [5].” Your system has detected a Zone Fault on one or more zones. Press

“Zone tamper, press [6].” Your system has detected a Zone Tamper on one or more zones.

“Device low battery, Your system has detected that one or more of the wireless devices on

press [7].” the system has a low battery. Press [7], and the system will

“The time and date are If all power to the system is interrupted (AC and battery), the

incorrect.” system clock and date will need to be reset. Press [✱], then [6],

Trouble Conditions

S E C T I O N 4

“ For System Troubles, press [2].”

“ There are NO System Troubles.

To exit, press [#].”

service.

box or circuit breaker to ensure that the electricity supply for the
system is on. If this does not correct the problem, call for service.

problem does not correct itself, or happens frequently, call for
service.

your central station. If you hear this message, call for service
immediately.

[5], and the system will announce which zones have a fault. If you
are unsure of how to clear a zone fault, call for service.

Press [6] and the system will announce which zone(s) have tampers.
If you are unsure how to clear the zone tamper, call for service.

announce which devices have a low battery. Change the relevant
batteries. If this does not correct the problem, call for service.

and the system will provide prompts for you to enter the time and
date. If you are unsure of the cause of the system power failure,
call for service.

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