Tyco 3G4010 v4.0, LE4010 v5.0 Installation Manual
3G4010 V4.0/LE4010 V5.0
3G (HSPA) Cellular Alarm Communicator
LTE Wireless Alarm Communicator
INSTALLATION MANUAL
Warning: This manual contains information on limitations regarding product use and function and information on the limitations as to liability of
the manufacturer. The entire manual should be carefully read.
Contents
Section 1: Introduction 6
1.1 Features 6
1.1.1 Technical Specifications 7
1.2 Identification of Parts 9
Section 2: Installing the 3G4010/LE4010 10
2.1 C24 Communications Enrollment 10
Section 3: Connecting the 3G4010/LE4010 13
Section 4: Status LEDs 14
4.1 Operating Modes 14
4.1.1 Normal Mode 14
4.1.2 Service Mode 14
Section 5: Operating Principles 16
5.1 Simulated Landline Mode 16
5.2 Panel Transmission Monitoring (PTM) 16
5.3 Cellular Communications Sequence 16
5.4 Inputs 17
5.5 Outputs 17
5.5.1 Activating the Outputs 17
5.6 Reporting Codes 18
5.7 Swinger Shutdown 19
5.8 Hardware Default 19
5.9 Communicator Reset/Update 19
5.10 Low Power Radio Shutdown 20
5.11 SMS Command and Control 20
5.11.1 Arming/Disarming the Security Panel 20
5.11.2 Remote Control of PGM 20
5.12 Phone Number Call Direction 21
5.13 C24 Communications Remote Programming 22
Section 6: Troubleshooting Guide 23
6.1 LE4010 IM Wiring Diagrams 27
3G4010/LE4010 Installation Manual
Safety Information
IMPORTANT: The equipment is fixed, wall-mounted and shall be installed in the position specified in these
instructions (see Figure 1: Parts). The equipment enclosure must be fully assembled and closed, with all the
necessary screws/tabs and secured to a wall before operation. Internal wiring must be routed in a manner that
prevents:
- Excessive strain on wire and on terminal connections
- Loosening of terminal; connections
- Damage of conductor insulation
Never install this equipment during a lightning storm!
Instruct the end-user to:
- Not attempt to service this product. Opening or removing covers may expose the user to dangerous voltages
or other risks. Any servicing shall be referred to trained service persons only.
- Use authorized accessories only with this equipment.
Do not dispose of the battery in fire or water. Disposing of the battery in a fire will cause rupture and explosion.
Do not dispose of the waste battery as unsorted municipal waste. Consult your local regulations and /or laws
regarding recycling with regard to this lead-acid battery. Doing so will help protect the environment. Some of
the materials that are found within the battery could become toxic if not disposed of properly and may affect
the environment.
This equipment, 3G4010/LE4010, is fixed and shall be installed by Service Persons only (Service Person is
defined as a person having the appropriate technical training and experience necessary to be aware of hazards
to which that person may be exposed in performing a task, and of measures available to minimize the risks to
that person or other persons). It shall be installed and used within an environment that provides the pollution
degree max 2, over voltages category II, in non-hazardous, indoor locations only. This manual shall be used
with the Installation Manual of the relevant alarm control panel. All instructions specified within that manual
must be observed.
The performance of the 3G4010/LE4010 depends greatly on cellular network coverage. Therefore, it should
not be mounted without first performing placement tests to determine the best location for reception (minimum
of one green LED ON). Optional antenna kits – LTE-8ANT, LTE-15ANT, LTE-25ANT, LTE-50ANT
(8ft/2.4m, 15ft/4.6m, 25ft/7.6m or 50ft/15.2m) – are available.
Approvals Information
NOTICE TO USERS, INSTALLERS, AUTHORITIES HAVING JURISDICTION AND OTHER
INVOLVED PARTIES
This product incorporates field-programmable software. In order for the product to comply with the requirements in the Standard for Control Units and Accessories for Fire Alarm Systems, UL 864, certain programming
features or options must be limited to the specific values or not used at all as indicated below.
Permitted
Program Feature or Option
Supervision Yes 5 minutes /60 minutes 5 minutes (see note below)
Inputs/Outputs Yes Fire/Burg signals Fire r elated signals only
SMS Remote Control No Enable/Disable Disable
Note: This product has been tested in accordance with UL 864 9th edition. According to this edition of the
standard, the supervision window for reporting single-technology communicator trouble shall be set to five
minutes. However, the product can be installed in accordance with the requirements of NFPA72 2013 edition,
which allows for a 60-minute supervision window.
in UL 864
(Y/N?)
Possible Settings Settings Permitted in UL 864
3
Note: Encryption shall be enabled for active communications.
Notes for using Private, Corporate and High Speed Data Networks: Network access and domain access
policies shall be set to restrict unauthorized network access, and "spoofing" or "denial of service" attacks.
Select the internet service providers that have redundant servers/systems, back-up power, routers with firewalls
enabled and methods to identify and protect against "denial of service" attacks (i.e., "spoofing").
For UL Residential Fire and Burglary installations, the 3G4010/LE4010 is listed as a sole means of communication or as a back up when used in conjunction with a POTS line (dialer).
For UL Commercial Burglary installations, the 3G4010/LE4010 is listed as a sole means of communication
(supervision window of 200s required at monitoring station) or as a back-up when used in conjunction with a
POTS line (dialer). The 3G4010/LE4010 shall be powered from any compatible listed control unit or com-patible listed power supply that complies with the ratings specified on page 1. The power supply shall be lis-ted
for burglary applications and provide a minimum of 4 hours standby power capabilities. An example of a suitable listed compatible control unit is the DSC Model HS2128 with an AUX output rated 11.1 - 12.6VDC. An
example of a suitable Listed power supply is DSC Model HSM2204 with an AUX output rated 11.6 -
12.6VDC.
For ULC Commercial Fire Monitoring Installations, the 3G4010/LE4010 can be used in the following configurations:
1. Active communication system with 180 seconds supervision and heartbeat sent to signal receiving center every 90 seconds (encryption shall be enabled).
2. Passive communication system in conjunction with a another communication path (e.g. DACT) (there is
no heartbeat sent in this configuration, only periodic test transmission ).
Alarm signals must be sent simultaneously over both communication paths (Cellular and DACT). Every
24 hours, a test transmission must be sent to the signal receiving center over each communication path.
Each communication path shall be monitored for integrity (DACT shall have line monitoring enabled
and 3G4010/LE4010 shall have cellular connection supervision enabled).
3. The unit shall be powered by ULC Listed Control Unit or power supply rated for the application. All
interconnections are restricted to same room, maximum 18 meters in metallic conduit.
For ULC Commercial Burglary Monitoring Installation the 3G4010/LE4010 can be used in the following
configurations:
1. Active communication system with 180 seconds supervision and heartbeat sent to signal receiving
centre every 90 seconds (encryption shall be enabled).
2. Passive communication system line security P1 (single communication channel) or line security P2
(used as backup in conjunction with another communication path (e.g. DACT)). There is no heartbeat
sent in this configuration, only periodic test transmissions.
Every 24 hours, a test transmission must be sent to the signal receiving centre over each communication
path. Each communication path shall be monitored for integrity (DACT shall have line monitoring
enabled and 3G4010/LE4010 shall have cellular connection supervision enabled). For Level P2, the
working communication path shall report the failure of the other channel within 240 seconds. The
LE4010 can be used in commercial burglary applications up to Security Level IV.
For ULC Residential Fire and Burglary installations, the 3G4010/LE4010 is listed as a sole means of communication or as a back up when used in conjunction with a POTS line (dialer).
For UL Commercial Fire Monitoring Installations, the LE4010 can be used in the following configurations:
1. Standalone communicator, single communication technology - 5 minute supervision (heartbeat sent to
supervising station every 90 seconds).
2. Back-up communicator line for a DACT (dual communication technology, no heartbeat sent). Alarm signals must be sent first over the primary communication path (DACT) and then, if this is known to have
failed, over the secondary communication paths (other transmission technologies).
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3G4010/LE4010 Installation Manual
l Primary: Compatible listed control unit's land line to central station (primary).
l Secondary: LE4010 transmission through wireless network to central station.
Every 24 hours, a check-in signal must be sent to the central station over the primary dialer. The LE4010 sends
a heartbeat test transmission to the supervising station every 24 hours. Each communication path shall be monitored for integrity (DACT shall have line monitoring enabled and LE4010 shall have cellular connection
supervision enabled).
Power for model LE4010 shall be provided by one of the two compatible power supplies:
a. Mircom Model – DTC-300A(W)(R), digital alarm communicator transmitter
b. Simplex control panel 4100U with converter module 4100-5152 installed
Note: Wiring between the LE4010 and FACP/Power Supply shall be made in the same room, in metal conduit
and not longer than 20ft.
5
Section 1: Introduction
Section 1: Introduction
This manual covers two communicator models, the 3G4010 and the LE4010. They are referred to throughout
this manual as 3G4010/LE4010 unless otherwise indicated.
This 3G4010/LE4010 manages transmissions to a central station and can simulate the landline in the event of
trouble (e.g., landline down) or even substitute the landline completely in areas where the LTE/3G or 2G cellular service is provided and a landline is not available.
By connecting to a control panel's standard PSTN interface, telephone-based Contact ID or SIA signals are
decoded and seamlessly routed through the LTE, 3G or 2G network to any of the compatible receiver options.
Both models send alarm system information to a Sur-Gard System I-IP, II, III, IV or 5 receiver. The 3G4010
uses the 3G (HSPA) or 2G (GPRS) cellular network. The LE4010 uses the LTE or 3G wireless network. The
3G4010/LE4010 can be used with UL/ULC Listed compatible control units, as indicated in the manufacturer's
installation instructions.
Note: These communicators are designed to work with the Contact ID communication format as described in
the SIA DC-05 standard and the SIA DC-03 standard for 300 baud. Before completing the field installation of
the alarm monitoring system please ensure communication with the supervising central station is successful by
sending several events and getting confirmation that they have been received.
1.1 Features
l Dual-band UMTS/HSPA; Penta-Band LTE (LE4010); Quad-Band GSM/EDGE Radio
l Advanced Carrier Selection
l Bi-color Wireless Signal Strength Indicator
l 3G (HSPA) / 2G (GPRS) ; LTE or 3G (LE4010) Internet communication with Sur-Gard SG-System I-IP
/ II / III / IV / 5
l Compatible with 4-digit or 10-digit Contact ID communication format as described in SIA DC-05
Standard and the SIA DC-03 standard for 300 baud. Example of suitable compatible alarm panels:
DSC Models PC1864, PC1832, PC1616, PC4020. For LE4010, the following alarm panels are also compatible: HS2128, HS2064, HS2032, HS2016
l Panel Transmission Monitoring for up to four phone numbers
l Simulates landline
l Switches automatically to the 3G (HSPA) or 2G (GPRS) / LTE or 3G (LE4010) network in the event of
landline trouble (e.g., line down)
l Four Programmable (NO/NC/SEOL) Inputs
l 12V 1.2Ah battery (optional, not included)
l Case Tamper Output
l Landline overvoltage protection
l Four Programmable Outputs
l DLS support for status, firmware updates and remote debug enable
l Remote Firmware Upgrade
l Remote Diagnostics
l Panel Format Detection
l SMS Command and Control
l Phone number call direction
l Easy enrollment with C24 Communications via web or mobile interface
6
3G4010/LE4010 Installation Manual
1.1.1 Technical Specifications
The input voltage to the 3G4010/LE4010 can be drawn from the UL/ULC Listed control panel or provided by
an external UL/ULC Listed power supply rated for the application (external power-limited source).
Note: The power supply must be Class 2, Power Limited. For residential applications a suitable power adaptor
is model DSC ADP1310(W)-NAU or DSC ADP1320-NAU (for USA) and model DSC ADP1310(W)-NA (for
Canada).
Table 5-1 Ratings
Power Supply Ratings
Input Voltage:
Current Consumption
Average Current (standby with PSTN
connected):
Average Current (standby without
PSTN connected):
Transmission Curr ent (no battery): 225mA*
* Plus any current drawn from the 3G4010/LE4010 AUX+ terminal. Each of the four PGM outputs can be loaded up to 50mA max)
Working Voltage Range
With Battery: (when power is provided by the external power adapter) 11-14Vdc
Without Battery: 9 -14Vdc
Battery T ype:
Battery charging voltage: 13.75Vdc
Battery charge curr ent limit: 360mA
NOTE: Battery must be replaced every 3-5 years.
NOTE: When using the battery, use DSCADP 1310-NAU(W) or ADP 1320-NAU power adapter
9-14Vdc (use separately listed control panel or power supply) or use DSC ADP1310(W)-NAx or
ADP1320-NAx power adapter with battery 12V/1.2Ah
40mA*
55mA*
sealed, rechargeable type, rated 12V/1.2Ah
(for 24hr standby time)
Operating frequency - 2G
(GSM/GPRS/E DGE):
Operating frequency - 3G
(UMTS/HSPA):
For LE4010 operating frequencies, see
table below.
Antenna gain: 2.0dBi
Environmental Specifications
Operating temperature: 0°C-49°C (32°F-120°F)
Humidity: 93%RH Maximum (non-condensing)
Mechanical Specifications
Dimensions (metal enclosure, painted): 138mm x 224mm x 55mm / 5.4” x 8.8” x 2.2”
850/1900MHz
850/1900MHz
7
1.1.1 Technical Specifications
Weight (without battery): 900g / 3.2oz
Simulated Telco Loop specif ications (TIP/RING)
On-Hook Voltage: 12Vdc
Off-Hook Voltage (Maximum): 22Vdc
Loop Current : 25mA
Loop Resistance : 600 Ohms
Alternate construct ion
Dimensions (enclosure for
3G4010/LE4010):
Weight (alter nate construction enclosure
without batter y):
Table 5-2 LE4010 Operating Frequencies
Band Transmit Band (Tx) Receive Band (Rx)
LTE B2 1850 - 1910 MHz 1930 - 1990 MHz
LTE B4 1710 - 1755 MHz 2110 - 2155 MHz
LTE B5 824 - 849 MHz 869 - 894 MHz
LTE B12 698 - 716 MHz 728 - 746 MHz
LTE B13 777 - 787 MHz 746 - 756 MHz
UMTS B2 1850 - 1910 MHz 1930 - 1990 MHz
UMTS B5 824 - 840 MHz 869 - 894 MHz
138mm x 257mm x 55mm / 5.4" x 8.8" x 2.2"
1300g / 2.8lbs
8
CON3
LED2
BAT +
OPE N
+
LED1
BAT -
-
LED4
LED3
UA673
SE
R
IAL NU MB E R
1
44
5
3
2
8
6
9
10
11
13
12
15
14
4
tie wrap
3G4010/LE4010 Installation Manual
1.2 Identification of Parts
Part
1 Metal Casing
2 3G/LTE Antenna
Antenna Mounting Hard-
3
ware
4 Anchor Screw Holes (3mm)
5 Antenna Connector
6 SIM Card Holder
7 Status LEDs (see page 14)
8
(3G4010); LTE Radio Mod-
3G (HSPA) Radio Module
9 PC-Link Connector
10 Tamper Switch
11 Terminal Blocks
12 Battery Leads
13 Cable Entry
14 Earth Ground Wire
15
12V/1.2Ah Battery
Part
(not included)
ule (LE4010)
9
Section 2: Installing the 3G4010/LE4010
Section 2: Installing the 3G4010/LE4010
2.1 C24 Communications Enrollment
The 3G4010/LE4010 requires enrollment with C24 Communications to operate. For more information, please
visit www.connect24.com, contact C24 Communications customer service at 1-888-251-7458 (US) / 1-888955-5583 (Canada) or contact the central station to inquire if they are a C24 Communications Master Reseller.
Note: Enrollment with C24 Communications should be performed before turning on the 3G4010/LE4010 unit.
Before inserting or removing the SIM card, please ensure the unit is turned off.
Step 1 - Initialize the 3G4010/LE4010 with C24 Communications
The 3G4010/LE4010 can be initialized with C24 Communications by:
web - www.connect24.com
mobile - m.connect24.com
To complete enrollment, a C24 profile, installer ID/PIN (or web credentials) and the 20-digit SIM number are
required.
Note: The SIM activation process with the cellular carrier typically takes between five and ten minutes to complete.
Step 2 - Determine the Best Signal Location
1. Detach the front cover by removing the four screws.
2. Apply power (DC and/or battery). The 3G4010/LE4010 is now in Placement Test mode.
Step 2a – SIM Card Is Activated.
The red LED is on solid, the blue LED is off and the signal strength LEDs display the average signal strength.
In this state, the 3G4010/LE4010 is registered to the network.
Red Blue
ON OFF - -
Yellow/Green
(Top)
Yellow/Green
(Bottom)
If the signal strength is too low (bottom signal LED off or flashing), the 3G4010/LE4010 will proceed to Step
3: scan for, and attach to, carriers with sufficient signal strength. If the 3G4010/LE4010 is connected to a car-
rier with sufficient signal strength (minimum of bottom signal strength LED on solid), it proceeds to Step 4.
Step 2b – SIM Card Is Not Activated
The red LED flashes, the blue LED is off and the signal strength LEDs display the average signal strength.
Red Blue
FLASHING OFF - -
Yellow/Green
(Top)
Yellow/Green
(Bottom)
In this state, the 3G4010/LE4010 is unable to register to the network because it is inactive. The signal strength
indicated is from any nearby cell tower (including cellular towers belonging to non-roaming partners) and
does not necessarily reflect the signal strength of the intended network. The 3G4010/LE4010 remains in this
state until the SIM is activated. Once the SIM is activated, the 3G4010/LE4010 proceeds to Step 2a.
Step 3 – Carrier Scanning Due To Insufficient Signal Strength
The 3G4010/LE4010 scans the surrounding network and connects to the carrier to provide a signal strength of
at least 7 CSQ. While this action is being performed, all four LEDs activate to show a scanning sequence in
10
3G4010/LE4010 Installation Manual
progress. The LEDs cycle from top to bottom and then bottom to top until the 3G4010/LE4010 connects to a
carrier with a signal strength above 7 CSQ (minimum of bottom signal strength LED on solid).
Red Blue
FLASH ON OFF OFF OFF
OFF FLASH ON OFF OFF
OFF OFF FLASH ON OFF
OFF OFF OFF FLASH ON
OFF OFF FLASH ON OFF
OFF FLASH ON OFF OFF
FLASH ON OFF OFF OFF
Yellow/Green
(Top)
Yellow/Green
(Bottom)
Once this is completed, the 3G4010/LE4010 proceeds to Step 4.
Step 4 - Acquire C24 Communications Programming
The red LED is on solid and the blue LED flashes. The flashing blue LED indicates that the 3G4010/LE4010
has requested programming from C24 Communications and is waiting for a response.
Red Blue
ON FLASHING - -
Yellow/Green
(Top)
Yellow/Green
(Bottom)
Once remote programming is completed, the blue LED switches to solid and the 3G4010/LE4010 proceeds to
Step 5.
Step 5 – Receiver Initialization
The red and blue LED’s are both on solid and the signal strength LEDs are off.
Red Blue
ON ON OFF OFF
Yellow/Green
(Top)
Yellow/Green
(Bottom)
When the 3G4010/LE4010 sends a request to communicate with the central station, the top signal strength
LED begins flashing.
Red Blue
ON ON FLASHING OFF
Yellow/Green
(Top)
Yellow/Green
(Bottom)
When the central station communicates back to the 3G4010/LE4010, the top signal strength LED turns on
solid.
Red Blue
ON ON ON OFF
Yellow/Green
(Top)
Yellow/Green
(Bottom)
11
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