Turtle Beach EAR FORCE PX24 User Manual

For PS4™ I Xbox One I

PC & Mac

®

I Mobile gaming

AMPLIFIED GAMING HEADSET

USER GUIDE

EAR FORCE PX24

MULTIPLATFORM GAMING HEADSET

Congratulations on your purchase of the Ear Force PX24 Multi-Platform Gaming headset from Turtle Beach.
Turtle Beach brings over 45 years of expertise to transforming your listening experience.

In the Box

For our Knowledgebase and Technical Support please visit

turtlebeach.com/support

A

Ear Force PX24 Headset

C

B

Ear Force SuperAmp

™

Charge Cable

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3

Table of Contents

About the Ear Force PX24 P5
Firmware P6
Features and Controls P7
SuperAmp Charging P8
PS4 Setup P9
Xbox One Setup P10
PC/Mac & Mobile Setup P11
Adjusting Sound P12
Specifications P14
Troubleshooting Tips P15
Important Safety Information P16

About the Ear Force PX24

The Earforce® PX24 is a fully-loaded headset that gives you the power to dominate any game on any
system. The exclusive Ear Force SuperAmp™ with Virtual Surround Sound delivers game-changing
features like Superhuman Hearing™, Variable Mic Monitoring, Variable Bass Boost and more!

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5

Firmware

It is important to always run the most up-to-date firmware. Download the Ear Force Audio Hub for
Windows or Mac at turtlebeach.com/px24 to confirm you have the latest Firmware.

In order to check for new firmware, just connect your Ear Force SuperAmp to your PC/Mac with the
provided USB Charge Cable while running the Ear Force Audio Hub.

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6

Features and Controls

Battery Status (See Charging)

Virtual Surround Sound Adjustment

Master Volume (Default Function)

Engage Superhuman
Hearing

Variable Mic Monitor

Variable Bass Boost

Mic Mute

* To restore default levels hold function select button for 5 seconds

Turn to adjust selected function

Select your
Platform

**Switch to Off to bypass all amplifier features

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Power (On/Off)**

Charge Battery

TOP VIEW

Headset Jack

BOTTOM VIEW

7

SuperAmp Charging

The Ear Force SuperAmp uses an internal amplifier and so requires power from a rechargeable
battery. The Ear Force SuperAmp gets up to 30 hours of Amplified gaming from a single charge and
will charge to full within 3 hours. The amplifier can be bypassed by switching the Power Switch into
the “Off” position, this allows Audio/Mic Functions with all Amplified Features bypassed.

1. Connect the included USB Charging Cable to the USB Port on the top of the Ear Force
SuperAmp.

2. Connect the other end of the USB Cable to any powered USB Port. The Battery LED will pulse
green to indicate charging.

3. Charging is complete when the Battery LED on the Headset changes to solid green.

USB

Note: Make sure to charge your amplifier regularly.

Note: Always charge your amplifier before storing it for more than three months.

Never store the headset in temperatures above 113 F/ 45 C.

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8

PS4 Setup

1. Set to PS4 Mode. Power On the Amplifier

2. Go to Settings >> Devices >> Audio Devices

3. Set Input & Output Device to Headset Connected

to Controller

4. Set Output to Headphones to All Audio

5. Set Volume Control (Headphones) level to maximum

6. Select Adjust Microphone Level and follow the on-screen instructions to calibrate your microphone

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Xbox One Setup

1. Set to Xbox One Mode

2. Power ON the Amplifier

3. Go to Settings >> Devices and accessories >>
Xbox One Wireless Controller >> Volume

4. Set Volume to Maximum

5. Set Mic Monitor to Minimum

Note: The PX24 requires the NEW Xbox One Controller with 3.5mm
headset jack. Purchase the Ear Force Audio Controller from
Turtlebeach.com to use the PX24 with the original Xbox One Controller.

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10

PC/Mac & Mobile Setup

Note: If your PC uses separate Green/Pink connectors for audio
you will need a PC Splitter Cable. This adapter is available
online at turtlebeach.com

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11

Adjusting Sound

If you want to… Then...

Each Mode is designed for a specific platform. This means it
is imperative for proper operation that you always check to
make sure the appropriate mode is selected.

1. Adjust the Mode Select Switch on the side of the Ear

Switch Console Modes

Adjust PS4 Console Audio
Volume

a. Xbox One
b. PS4
c. PC/Mobile

Note: PS4 Mode can result in distorted audio when used on
other platforms.

On the PS4 Console:

1. Go to Settings >> Audio Devices

2. Adjust Volume Control (Headphones)

Force SuperAmp to the appropriate mode:

On the PS4 Console:

Adjust PS4 Console Mic Level

Adjust Xbox One Console
Volume

Turn the microphone on and off Press the Mic Mute Button on the Ear Force SuperAmp

Adjust Virtual Surround Sound

1. Go to Settings >> Audio Devices

2. Adjust Microphone Level

When using the Xbox One Controller with 3.5mm jack:
On the Xbox One Console:

1. Go to Settings >> Devices and Accessories >> Xbox One
Wireless Controller >> Volume

2. Adjust Volume

When using a Headset Audio Controller:

1. Adjust the levels right on the Headset Audio Controller
connected to your Xbox One Controller

You can optimize the sound for your specific game, movie or
music.

1. Press the Function Select button until the LED below the
Virtual Surround Sound icon is lit.

2. Turn the Level Adjust on the side of the SuperAmp to
adjust the intensity of Virtual Surround Sound Effect.

The Maximum and Minimum settings are indicated with
tones. At the Minimum Setting the audio played is Amplified
Stereo, at the Maximum it is Full Virtual Surround Sound.

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12

Adjusting Sound

If you want to… Then...

You can control the volume of your voice in the headset.

Adjust Mic Monitor

Adjust Bass Boost

Engage Superhuman Hearing

1. Press the Function Select button until the LED below the
Mic Monitor icon is lit.

2. Turn the Level Adjust on the side of the SuperAmp to
adjust the Mic Monitor Volume.

You can control the volume of your voice in the headset.

1. Press the Function Select button until the LED below the
Mic Monitor icon is lit.

2. Turn the Level Adjust on the side of the SuperAmp to
adjust the Mic Monitor Volume.

Were you ever curious what it would be like to be
Superhuman? Now Turtle Beach can take you one step
closer in that quest with Superhuman Hearing! From
quiet footsteps coming up from behind, to the subtle
sound of a gun reloading, Superhuman Hearing lets you
hear it all.

1. Press the Superhuman Hearing Icon on the Ear Force
SuperAmp to engage this feature.

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13

Specifications

Headset

· Speakers 50mm with Neodymium Magnets

· Frequency Response 20Hz - 20kHz

· Earpad Material Fabric(Black) with Foam Cushion

· Earcup Design Over-Ear (Closed)

· Microphone Design Removable Omni-Directional Microphone

·

Cable Length 1.1m

Amplifier

· Game /Chat Input/Output 3.5mm

· Power Rechargeable Battery

· Cable Length 0.5m

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14

Troubleshooting Tips

No Sound

Possible cause Solution

Turn the Ear Force SuperAmp into the “Off” position, this

Low Battery

Master Volume turned down

Loose connection

should bypass the battery. If you can hear audio in this
position then charge your Ear Force SuperAmp before
switching it “On”.

Confirm that your Master Volume Setting is turned up.

1. Press the Function Select button until the LED below the

2. Turn the Level Adjust control counter-clockwise

Make sure the PX24 Headset is fully inserted into the Ear
Force Super Amp. Also make sure the Super Amp is fully
inserted into the audio source.

Master Volume control is lit

Voice Chat Issues

Possible cause Solution

Confirm that your Headset/Mic is selected as the default

Incorrect Setup (PC)

Incorrect Program Settings (PC)

Mic Muted Press the Mic Button on the Ear Force SuperAmp.

Incorrect Setup (PS4) Check all of your settings are correct (pg 9)

Incorrect Setup (Xbox One) Check all of your settings are correct (pg 10)

audio device in the Windows Playback/Recording Devices
Tabs.

Some programs have their own audio settings, if you
encounter trouble with chat only in a certain program check
that you are configured correctly.

If your issue is not resolved by these steps, please visit turtlebeach.com/support

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15

Important Safety Information

To avoid potential damage to the device, always disconnect all cables before transporting it.

WARNING: Permanent hearing damage can occur if a headset is used at high volumes for extended
periods of time, so it is important to keep the volume at a safe level. Over time, your ears adapt to
loud volume levels, so a level that may not cause initial discomfort can still damage your hearing.
If you experience ringing in your ears after listening with the headset, it means the volume is set too
loud.

The louder the volume is set, the less time it takes to affect your hearing. So, please take care to
listen at moderate levels.

· Before placing a headset on your ears, turn the volume down completely, then slowly increase it to a
comfortable level.

· Turn down the volume if you can’t hear people speaking near you.

· Avoid turning up the volume to block out noisy surroundings.

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16

Regulatory Compliance Statements forthe EAR FORCE PX24
and EAR FORCE SuperAmp

Federal Communications Commission (FCC) Compliance Notices

Class B Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15,
Subpart B of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

· Reorient or relocate the receiving antenna.

· Increase the separation between the equipment and receiver.

· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

· Consult the dealer or an experienced radio/TV technician for help.

FCC Caution:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.

Canadian ICES Statements

Canadian Department of Communications Radio Interference Regulations
This digital apparatus does not exceed the Class B limits for radio-noise emissions from a digital apparatus as set out
in the Radio Interference Regulations of the Canadian Department of Communications. This Class Bdigital apparatus
complies with Canadian ICES-003.
Règlement sur le brouillage radioélectrique du ministère des Communications
Cet appareil numérique respecte les limites de bruits radioélectriques visant les appareilsnumériques de classe
Bprescrites dans le Règlement sur le brouillage radioélectrique du ministère des Communications du Canada. Cet
appareil numérique de la Classe B est
conforme à la norme NMB-003 du Canada.

European Union and European Fair Trade Association (EFTA) Regulatory Compliance

This equipment may be operated in the countries that comprise the member countries of the European Union and the
European Fair Trade Association. These countries, listed below, are referred to as The European Community throughout
this document: AUSTRIA, BELGIUM, BULGARIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE,
GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NETHERLANDS, POLAND,
PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, ICELAND, LICHTENSTEIN, NORWAY,
SWITZERLAND

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Declaration of Conformity

Marking by this symbol:

indicates compliance with the Essential Requirements of the R&TTE Directive of the European Union (1999/5/EC). This
equipment meets the following conformance standards:
Safety: EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 (T-Mark License).
IEC 60950-1: 2005 (2nd Edition) + Am 1: 2009 (CB Scheme Report/Certificate),
EN 50332-1: 2000, EN50332-2: 2003, EN 71-3: 2013.

EMC: EN 55022: 2010, EN 301 489-1 v1.9.2 (2011-09),
EN 301 489-17 v2.1.1 (2009-05), EN 61000-4-2: 2009,
EN 61000-4-3: 2010,EN 61000-4-8 (2010)

Radio: EN 300 328v1.8.1 (2012-06)
SAR: EN 62311: 2008
Environmental: Low Voltage Directive 2006/95/EC, RoHS 2011/65/EU, WEEE 2002/96/EC,

REACH 2006/1907/EC, Packaging 94/62/EC, Battery 2006/66/EC, Toys Safety Directive 2009/48/EC.

Warning!

This is a Class B product. In a domestic environment, this product may cause radio interference, in which case, the user
may be required to take appropriate measures.

Achtung!

Dieses ist ein Gerät der Funkstörgrenzwertklasse B. In Wohnbereichen können bei Betrieb dieses Gerätes Rundfunk­störungen auftreten, in welchen Fällen der Benutzer für entsprechende Gegenmaßnahmen verantwortlich ist.

Attention!

Ceci est un produit de Classe B. Dans un environnement domestique, ce produit risque de créer des interférences
radioélectriques, il appartiendra alors à l’utilisateur de prendre les mesures spécifiques appropriées.

This symbol on the product or its packaging indicates that this product must not be disposed of with your other
household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated
collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling
of your waste equipment at the time of disposal will help conserve natural resources and ensure that it is recycled in
a manner that protects human health and the environment. For more information about where you can drop off your
waste for recycling, please contact your local authority, or where you purchased your product.

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LIMITED ONE YEAR WARRANTY FOR TURTLE BEACH PRODUCTS:

Voyetra Turtle Beach, Inc. (“VTB”) warrants to the original end-user purchaser (“Purchaser”) that the retail Turtle Beach hardware product herein
(“Product”) will be free of defects in materials and workmanship for a period of one year from the date of purchase by the Purchaser (“Warranty Peri­od”). Any Extended Warranty or Service Plans purchased through a Retail store are not honored by VTB. The Warranty refers to the repair/replacement
of a defective product during this period and not a refund.

This limited warranty is extended only to the original Purchaser of a new product, which was not sold “AS IS”. It is not transferable or assignable to any
subsequent purchaser. This limited warranty is applicable only in the country or territory where the Product was purchased from an authorized VTB
retailer and does not apply to a Product that has been purchased as used or refurbished or was included as part of a non-VTB product.

WARRANTY SERVICE:
In the USA and CANADA Warranty Service is provided by our Turtle Beach USA offices and in all other Countries it is provided by our local Internation­al Distributors when available. Refurbished/Recertified products are sold on an AS IS basis with a 90-day Warranty or less in accordance with each
vendor’s policy.

VTB does not warrant uninterrupted or error-free operation of the Product and is under no obligation to support the Product for all computer operating
systems or future versions of such operating systems.

If a defect should occur during the Warranty Period, Purchaser must contact VTB to obtain a Return Merchandise Authorization (“RMA”) number on the
basis of the dated purchase receipt. Purchaser will be responsible for shipping costs incurred in returning the defective Product to an authorized VTB
service center, or to the repair facility located at VTB’s corporate headquarters. VTB will not be responsible for other products or accessories included
with the defective Product sent to VTB. The RMA number must be clearly indicated on the outside of the package. Packages without an RMA number
will be refused by VTB or its representatives and returned to sender at the sender’s expense.

In the event of a defect, Purchaser’s sole and exclusive remedy, and VTB’s sole liability, is expressly limited to the correction of the defect by adjust­ment, repair, or replacement of the Product at VTB’s sole option and expense. VTB owns all Products it has replaced and all parts removed from
repaired Products. VTB uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement
products. If VTB repairs or replaces a product, the original Warranty Period is not extended, however, VTB warrants that repaired or replacement parts
will be free from defects in material and workmanship for a period of thirty (30) days from the date of repair or replacement, or for the remainder of
the Warranty Period, whichever is greater.

This warranty does not apply to any Product that has had its serial number altered, removed or defaced, or any Product damage caused by shipping,
improper storage, accident, problems with electrical power, abuse, misuse, neglect, ordinary wear, acts of God (e.g. flood), failure to follow directions,
improper maintenance, use not in accordance with product instructions, unauthorized modification or service of the Product or damage resulting from
the use of the Product with hardware, software or other products not provided by or specifically recommended by VTB.

NOTES:

- Replacement Parts and accessories that are subject to “wear and tear” such as earpads, mic foam covers, talkback cables, etc. have a three (3)
month Warranty.

- Replacement Parts for Discontinued Products are sold on an AS IS basis, they are not supported and come with a 30 day Warranty.

THIS LIMITED WARRANTY IS PURCHASER’S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. TO THE
EXTENT PERMITTED BY APPLICABLE LAW, VTB HEREBY DISCLAIMS THE APPLICABILITY OF ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OR USE FOR THE PRODUCT. IF SUCH A DISCLAIMER IS PROHIBITED BY APPLICABLE LAW, THE IMPLIED WARRANTY IS
LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY.

IN NO EVENT SHALL VTB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES, INCLUDING BUT
NOT LIMITED TO ANY LOST PROFITS, DATA, OR LOSS OF USE, ANY THIRD PARTY CLAIMS, AND ANY INJURY TO PROPERTY OR BODILY INJURY (INCLUDING
DEATH) TO ANY PERSON, ARISING FROM OR RELATING TO THE USE OF THIS PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF CON­TRACT, NEGLIGENCE, TORT, OR STRICT LIABILITY, EVEN IF VTB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This warranty supersedes all prior agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition
not contained herein will modify these terms. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
exclusion or limitation may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which vary from state to
state. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following the purchase of the Product.

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EXCLUSIONS FROM LIMITED WARRANTY:

This Limited Warranty shall not apply and VTB has no liability under this Limited Warranty if the Turtle Beach Product:

- is used for commercial purposes such as “LAN, Call Centers” (including rental or lease);

- is modified or tampered with;

- is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, or other causes unrelated to

defective materials or workmanship;

- serial number is defaced, altered or removed;

- is not used in accordance with the documentation and use instructions; or

- is repaired, modified or altered by other than authorized repair centers.

- is no longer available because it was discarded.

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20

For PS4™ I Xbox One I

PC & Mac

Product support and warranty information:

®

I Mobile gaming

youtube.com/TurtleBeachVideos

TurtleBeach.com/support

For ages 13 and up. © 2015 Voyetra Turtle Beach, Inc. (VTB, Inc.) All rights reserved. Turtle Beach, the palm tree logo, Voyetra, and Ear Force are either trademarks
or registered trademarks of VTB, Inc. AUDIO ADVANTAGE is a trademark of Turtle Beach, Inc. PlayStation is a registered trademark and PS4, PS3 and PS Vita are
trademarks of Sony Computer Entertainment, Inc. Actual product appearance may differ from package imagery.