© 2013 Turning Technologies, LLC.
No part of this document may be reproduced or transmitted in any form or by any
means, electronic or mechanical, for any purpose, without the express written
permission of Turning Technologies, LLC. All rights reserved.
Turning Technologies, LLC. 255 West Federal Street, Youngstown, OH 44503 USA.
ResultsManager™ is a registered trademark of Turning Technologies, LLC. Other
trademarked product names mentioned in this manual are owned by their respective
companies.
The following regulatory statements apply to radio frequency and XL infrared
transmitters and receivers mentioned in this manual, including the ResponseCard
RF, ResponseCard XL, and their respective receivers.
FCC Statement
This product has been tested and found to comply with Part 15 of the FCC Rules.
Operation is subject to the following conditions: it may not cause harmful interference
and must accept interference received, including interference that may cause
undesired operations.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Canada Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
1 Technical Requirements. . . . . . . . . . . . . . . . . 4
2 About ResultsManager . . . . . . . . . . . . . . . . . . 5
Downloading ResultsManager. . . . . . . . . . . . . . . . . . . . . . . . . . 6
Opening ResultsManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
The ResultsManager Toolbar . . . . . . . . . . . . . . . . . . . . . . 7
Configuring ResultsManager for Automatic Updates . . . . . . . . 7
3 Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Creating a New Course. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Editing Course Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Deleting a Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Organizing the Course Structure. . . . . . . . . . . . . . . . . . . . . . . 11
4 Rosters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Editing Student Information in the ResultsManager Window . 13
Editing Student Information in the Roster Editor . . . . . . . . . . . 13
Importing Student Information from a TXT or CSV File. . . . . . 14
5 Columns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Creating a New Column . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Creating a Column by Dragging and Dropping a Session File 18
Entering or Changing Student Grades Manually. . . . . . . . . . . 19
6 Session Viewer . . . . . . . . . . . . . . . . . . . . . . . 20
Opening the Session Viewer. . . . . . . . . . . . . . . . . . . . . . . . . . 21
Editing Questions and Answers. . . . . . . . . . . . . . . . . . . . . . . . 21
Changing the Display Format on the Response
Distribution Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
7 Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Student Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Viewing the Student Overview Report . . . . . . . . . . . . . . . . 24
Column Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Viewing the Column Reports. . . . . . . . . . . . . . . . . . . . . . . . 26
8 Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Exporting a Selected Column or the Totals Column . . . . . . . . 28
How to Export a Column to a File (TXT) . . . . . . . . . . . . . . . . . 29
Exporting a Column to an LMS . . . . . . . . . . . . . . . . . . . . . . . . 29
Exporting a Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Contact Us. . . . . . . . . . . . . . . . . . . . . . . . . . .31
ResultsManager 3
Technical Requirements
1
• Mac OS X 10.4 or higher
• G3 processor or better / Intel processors fully supported (Universal Binary)
• 256 MB RAM (512 MB recommended)
• 10 MB hard disk space
• An active internet connection (Required if using Automatic Updates.)
ResultsManager User Guide 4
About ResultsManager
2
ResultsManager is an application designed to manage the results session files from other Turning
Technologies applications such as TurningPoint, TestingPoint, TurningPoint AnyWhere or TurningKey.
This chapter covers the following topics:
• Downloading ResultsManager
• Opening ResultsManager
• The ResultsManager Toolbar
• Configuring ResultsManager for Automatic Updates
ResultsManager User Guide 5
Downloading ResultsManager
Downloading ResultsManager
To ensure the latest version available is installed, download ResultsManager from the Turning
Technologies web site.
How to download ResultsManager...
1 Go to www.TurningTechnologies.com/downloads.
2 Click ResultsManager product under the Mac Software section.
• Release notes are available in PDF format to the right of the download link.
3 Enter the required information and click Submit.
4 Click the link to start the download.
5 Save the file to a specified location.
Opening ResultsManager
How to open ResultsManager...
1 Double click on the downloaded DMG file.
2 Drag and drop the ResultsManager file to the Desktop or any other preferred location.
ResultsManager User Guide 6
Configuring ResultsManager for Automatic Updates
The ResultsManager Toolbar
The following descriptions define the buttons that make up the ResultsManager Toolbar.
Name Description
New Course Opens the New Course Setup Wizard. For more information on Courses
see Chapter 3: Courses.
New Column Opens the Add New Grade Column Window. For more information on
Columns see Chapter 5: Columns.
New Student Opens the New Student Window. For more information on Students see
Chapter 4: Rosters.
Export Opens the Export Wizard. For more information on exporting results see
Chapter 8: Export.
Reports Open the Report Wizard. For more information on reports see Chapter 7:
Reports.
TurningTalk Opens the TurningTalk User Community, a social learning community for
users of Turning Technologies products and services.
Configuring ResultsManager for Automatic Updates
ResultsManager has a new feature which allows you to check for updates and immediately apply the
updates to the software.
Before You Begin
You must have an active internet connection to check for software updates.
How to configure ResultsManager for automatic updates...
1 Open ResultsManager.
2 Click ResultsManager on the menu bar and select Preferences.
3 Check the box labeled Automatically check for updates in the future.
4 The next time you open ResultsManager you will be notified if an update is available.
5 Click Update on the notification window to install the updated software.
ResultsManager User Guide 7
Courses
3
Before session files can be imported into ResultsManager a course must be set up.
A Course is comprised of three elements; a Roster, Columns and Results.
Tip
Students can be sorted alphabetically by last name
or total scores. The new sort order is not saved with
the Course.
This chapter covers the following topics:
• Creating a New Course
• Editing Course Information
• Deleting a Course
• Organizing the Course Structure
ResultsManager User Guide 8
Creating a New Course
Creating a New Course
The first time ResultsManager is opened a Course must be created. All Courses are created through the
New Course window. The New Course window can be accessed in one of three ways:
• The first time ResultsManager is opened click anywhere in the window
• Click the New Course icon on the ResultsManager Toolbar
• Click File and select New Course from the ResultsManager menu bar
How to create a new course...
1 Open ResultsManager.
2 Open the New Course window.
• If this is the first time ResultsManager has been opened, click anywhere in the window.
• Click the New Course icon on the ResultsManager toolbar.
• Click File and select New Course from the ResultsManager menu bar.
3 Choose one of the following:
• Load an existing participant list- Browse to the location of a participant list (.tpl or .tpp) and click
Open. The Course Setup Window opens.
• Download a participant list from an LMS - Select the Learning Management System and enter the
Server Address, and the Login Information and click Next. Select the course and click Finish. Save the
participant list. A confirmation box appears if the list was successfully imported. Click OK. The Course
Setup Window opens.
• Create an empty course - The Course Setup Window opens and a participant list can be added at a
later time.
4 Click Forward.
5 Enter the information into the Course Setup Window:
• Name - The name of the new course.
• Description - Enter a description for the course.
6 Click Create.
ResultsManager User Guide 9
Editing Course Information
The ResultsManager window displays the new course. The participant list has been turned into a
student roster and the names are listed in the left column. A blank total column appears directly next
to the student list.
Next Steps
Add columns and assignments to calculate grades. For more information see Chapter 5: Columns.
Editing Course Information
After a course has been created, it is possible to go back and change the course name and description.
How to edit course information...
1 Click File and select Edit Course Information.
2 To edit course information, replace the current text with the new text and click Save.
Deleting a Course
Deleting a course will delete all information associated with it, such as rosters and grades.
How to delete a course...
1 In the ResultsManager window, click Courses below the New Courses button.
2 Select the course to be deleted, then click the (-) action button in the lower left corner of the window.
3 Confirm that the course is to be deleted.
ResultsManager User Guide 10
Organizing the Course Structure
Organizing the Course Structure
Courses can be organized into categories and sub-categories. The main category will always be labeled
Courses.
How to organize the course structure...
1 In the ResultsManager window, click click Courses below the New Courses button.
2 To add a category under Courses, click + in the bottom left and choose New Category.
3 Enter the new Category Name and click OK.
4 To create a new sub-category click on the category to add a sub category to. Click + in the bottom left
and choose New Category.
This category will be placed directly under the currently selected course or category.
Tip
Categories can be reorganized by dragging and
dropping them into the desired location.
5 To change the name of a new category, single click on the text and it will become selected. Type over
the text to change the name.
6 Categories can be deleted or renamed.To delete a category, Select the category and Click - in the
bottom left. To rename a category, single click on the category then enter the new name.
Warning
Deleting a category will delete all information
contained within that category, including the
courses.
ResultsManager User Guide 11
Rosters
4
A Roster is a list of student names, student IDs and device IDs. When a Course is created, a participant list
(.tpl) is chosen to be used as the Roster. Rosters may also be created manually within ResultsManager.
Adding, removing or editing student information from the Roster may all be done through
ResultsManager.
Note
Only one roster can be associated with a course.
Student information may be edited in the ResultsManager window or through the Roster Editor. After a
Roster has been edited, it will then need to be imported into the Turning Technologies application that is
being used for polling. For more information on how to import Participant Lists in a specific Turning
Technologies application please refer to the user guide for the specific polling application.
This chapter covers the following topics:
• Editing Student Information in the ResultsManager Window
• Editing Student Information in the Roster Editor
• Importing Student Information from a TXT or CSV File
ResultsManager User Guide 12
Editing Student Information in the ResultsManager Window
Editing Student Information in the ResultsManager Window
If student information needs to be edited for one or more students, it is easier to do so directly in the
ResultsManager Window.
How to edit student information in the ResultsManager window...
1 Click on a Student in the ResultsManager window.
The Information Panel on the right-side of the window populates with Student Information and the
Student Overview.
2 To edit the first or last name of the student, type the new name in the text boxes provided.
3 To remove the Device ID associated with the student, click in the text field and delete the ID.
4 To add another Device ID to the student information, double click on an empty field under the last
entered Device ID.
5 Changes are automatically saved.
Editing Student Information in the Roster Editor
The Roster Editor should be used when editing several students. The Roster Editor also contains an import
function for delimited files such as a .txt or .csv file.
There are only five available fields in the Roster Editor:
• Device ID
• Last Name
• First Name
• Student ID
• Additional Devices - Additional devices are separated by a semicolon.
How to edit student information in the roster editor...
1 To open the Roster Editor click File on the Results Manager menu bar and select Edit Roster.
ResultsManager User Guide 13
Importing Student Information from a TXT or CSV File
2 To edit student information already in the roster, select the cell that contains the information to be
edited and enter the new text.
Tip
Information from a spreadsheet can also be copied
and pasted into the Roster Editor.Student
information can be sorted, but the new sort order is
not saved with the Roster.
3 For further editing options click the Action button in the bottom left corner of the window:
• Add a Participant - Scroll to the end of the current roster, enter participant information in the blank
cells.
• Remove a Participant(s) - Select a student by clicking on the row number in the gray area. More
than one student may be selected by holding down the shift or control key when selecting
participants. Click the Action Item button and select Delete Student(s).
4 Click Save when the editing is complete to save the changes and close the Roster Editor.
Importing Student Information from a TXT or CSV File
Warning
Importing a TXT or CSV file while editing an
existing roster will import the new information in
place of the information in the current roster.
How to import student information from a TXT or CSV file...
1 Edit a roster by following the steps in the previous section.
2 Click the Action Item button and select Import Delimited Text File...
3 Browse to the location of the TXT or CSV file and click Open.
The Delimited File Import window opens.
4 In the Options section select one of the following:
• Comma Delimited
• Tab Delimited
ResultsManager User Guide 14
Importing Student Information from a TXT or CSV File
• Other - If selecting other, enter the delimited character in the box provided.
5 Select the Text Qualifier if necessary.
6 Select the Starting Row. If the TXT or CSV file contains a header row, it may be necessary to start with
the second row.
7 Select the Starting Column.
Tip
A preview of the selected file is displayed in the
bottom half of the Delimited File Import window. If
unsure of what to set as the Starting Row/Column,
refer to the preview window for guidance.
8 Click Import.
The new roster is imported and displayed in the Roster Editor window.
9 Optionally, edit student information as necessary.
For more information on editing student information see Importing Student Information from a TXT or
CSV File.
10 Click Save to save the roster information and close the Roster Editor window.
ResultsManager User Guide 15
Columns
5
A column is a list of grades associated with an assignment.
This chapter covers the following topics:
• Creating a New Column
• Creating a Column by Dragging and Dropping a Session File
• Entering or Changing Student Grades Manually
ResultsManager User Guide 16
Creating a New Column
How to create a new column...
1 Click New Column on the ResultsManager Toolbar.
The Add New Grade Column Window appears.
2 Enter the Grade Column Name in the box provided.
3 Select the date from the Grade Column Date drop-down.
4 Optionally, enter the column description in the box provided.
5 Select one of the following options:
• This column will have manually entered grades only
Creating a New Column
a Enter the Point Total in the box provided.
The Point Total is the total points possible for the assignment.
• This column will have grades calculated from a session file
a Click Choose.
b Browse to the location of the session file and click Open.
The values for Number of Students, Number of Questions and Maximum Points are generated
automatically from the selected session file.
c Check the box labeled Include screenshots in the session if screenshots should be included.
6 Enter the Attendance Points.
This is the number of points awarded to each student who has met the attendance threshold.
7 Enter the Attendance Threshold (%).
This is the percentage of questions answered during a session that will allow a student to earn
attendance points.
8 Optionally, check the box next to Override Point Total if a session file has been selected and needs to
have the overall points possible for the session adjusted.
9 Click Add.
ResultsManager User Guide 17
Creating a Column by Dragging and Dropping a Session File
Creating a Column by Dragging and Dropping a Session File
How to create a column by dragging and dropping a session file...
1 Open ResultsManager.
2 Browse to the location of the desired session file (.tpz or .tkz).
3 Select the session file, drag and drop it into the ResultsManager window.
The Session Import window appears.
4 The Session Name is automatically populated with the name of the session file.
To change the session name, delete the text currently displayed, and enter the new session name.
5 In the Participant Points box, enter the number of points being awarded for participation.
Note
Participation points are only awarded to students
who have met the response percentage required
for participation that was set when the course was
created.
6 Click Create.
Device IDs that are not associated with a student are appended to the end of the roster.
ResultsManager User Guide 18
Entering or Changing Student Grades Manually
Entering or Changing Student Grades Manually
To manually enter grades or to changes grades already associated with a student, follow the instructions
below.
How to enter or change student grades manually...
1 Open ResultsManager and select the course.
2 There are two ways to change or enter a grade:
• Double-click the desired cell and type the new grade
• Select the desired cell and enter the new grade in the Grade Override box in the Information Panel
in the right-hand side of the window.
3 Type the new grade and press Enter.
Note
If a grade is changed that was associated with a
session file a gray triangle appears in the cell. This is
a visual indicator that the grade was changed and
the change can be undone.
4 To undo a change to a grade associated with a session file, select the desired cell and uncheck Grade
Override in the Information Panel.
ResultsManager User Guide 19
Session Viewer
6
The Session Viewer within ResultsManager provides an interface for editing, deleting or excluding
questions from a session file. It also provides a view of the questions from the session and a response
distribution chart.
This chapter covers the following topics:
• Opening the Session Viewer
• Editing Questions and Answers
• Changing the Display Format on the Response Distribution Chart
ResultsManager User Guide 20
Opening the Session Viewer
How to open the session viewer...
1 Select a column associated with a session file (.tpz or .tkz).
2 In the Information Pane, click Edit Session.
The Session Viewer opens.
Next Steps
Use the Session Viewer to edit questions and answers.
Editing Questions and Answers
Opening the Session Viewer
How to edit questions and answers...
1 Select the question from the Questions section in the left panel.
2 The question text is shown and can be edited in the text box at the top of the right panel.
3 The correct and incorrect point values appear in the text boxes in the far right column. To change these,
enter a new point value in the boxes provided.
4 The answers are listed below the question. To edit the text, select the answer and type the new text.
5 Change an answer to correct or incorrect by selecting the value from the drop-down menu to the right
of the answer choice.
6 To add an answer choice, click Add Answer and type the answer text in the box provided and set the
answer value in the drop-down box next to the answer text.
7 To remove an answer choice click the ( X ) to the right of the answer value.
Answer choices can only be removed from the end of the answer choices listed if there is no response
data associated with the answer choice.
8 To delete a question from the session, select the question in the Questions section in the left panel and
click Delete in the Action Item menu.
ResultsManager User Guide 21
Changing the Display Format on the Response Distribution Chart
9 To exclude a question from the session, select the question in the Questions section in the left panel
and click Exclude in the Action Item menu.
Excluding a question from the session does not delete the question. The question will still appear in the
reports but a correct or incorrect answer will not affect the student grade.
10 Once all of the changes have been made, click Save to save the edited session or Cancel to exit the
Session Viewer without saving changes.
Warning
If saving sessions to a flash drive, do not remove the
flash drive until the sessions have finished saving.
Once the session has been saved, then safely
remove the flash drive from the computer.
Changing the Display Format on the Response Distribution Chart
How to change the display format on the response distribution chart...
1 Click the Action Item button below the displayed chart.
2 Select one of the following:
• 0% (Percentage: No Decimal Places)
• 0.0% (Percentage: One Decimal Place)
• 0.00% (Percentage: Two Decimal Places)
• 0 (Absolute Count)
The chart now displays the selected format.
ResultsManager User Guide 22
Reports
7
ResultsManager offers two sets of reports.
• Student Reports
• Column Reports
ResultsManager User Guide 23
Student Reports
Student Reports
The student report provides an overview of the student’s performance for all of the assignments. The
report contains the following information:
• Student Name and Device ID(s)
• Session Count - The number of sessions in which the student has participated.
• Number of Questions - The total number of questions answered by the student.
• Manual Points - The total number of points from manually created columns.
• Attendance Points - The total number of attendance points the student has earned.
• Performance Points - The total number of points the student has earned.
• Total Points Earned - The combined total of Attendance Points and Performance Points the student has
earned.
Viewing the Student Overview Report
How to view the student overview report...
1 Select a student from the student list in the ResultsManager window.
2 Click Reports on the ResultsManager toolbar and select Student Overview.
3 The Student Overview report opens in a new window.
Note
Click Print at the bottom right corner of the
window to print the report. Click Save As... to save
the report as an HTML, CSV or PDF file.
ResultsManager User Guide 24
Column Reports
Column Reports
There are several report types available for column reports. Column reports include:
• Session Overview - Displays general information about the session.
• Individual Results - Displays the participant responses for each question and the participant
information.
• Individual Score - Displays the participant responses for each question, wether the response was
correct or incorrect and the participant information.
• Results by Question - Displays the answers, an indication of the correct answer(s), the number of
responses for each answer, the percentage of responses for each answer and the total count of
participants that responded to the question.
• Results by Question with Screenshots - Displays the same information as the Results by Question
report with the addition of screenshots from a TurningPoint AnyWhere session.
• Difficulty and Discrimination Indexes - Displays the difficulty index and the discrimination index for
each individual question item during a single session or assessment.
Formula for the Difficulty Index:
• D = Difficulty Index
• NH = Number of correct responses in the top 27%* (participants who responded with the most
number of correct answers during the session)
• NL = Number of correct responses in lower 27%* (participants who responded with the least number
of correct answers during the session)
• T = Number of total responses in the top and lower groups
• D = (NH + NL) / T
Formula for the Discrimination Index:
• D = Discrimination Index
• NH = Number of correct responses in the top 27%* (participants who responded with the most
number of correct answers during the session)
• NL = Number of correct responses in lower 27%* (participants who responded with the least number
of correct answers during the session)
• T = Number of total responses in the top and lower groups
• D = (NH - NL) / .5(T)
ResultsManager User Guide 25
Column Reports
*If there is a tie determining the top and lower percentiles the participants will be sorted based on the Device
ID of the response device.
• Total Score Overview - Displays Total Performance, Attendance and Overall Total Points earned per
student.
Viewing the Column Reports
How to view the column reports...
1 Select a column in the ResultsManager window.
2 Click Reports on the ResultsManager Toolbar and select the desired report.
3 The report opens in a new window.
Note
Click Print at the bottom right corner of the
window to print the report. Click Save As... to save
the report as an HTML, CSV or PDF file.
ResultsManager User Guide 26
Export
8
ResultsManager provides two options for exporting a column associated with a session file. The results
can be exported to a file, such as a .txt file, or the results can be exported to an LMS.
This chapter covers:
• Exporting a Selected Column or the Totals Column
• How to Export a Column to a File (TXT)
• Exporting a Column to an LMS
• Exporting a Course
ResultsManager User Guide 27
Exporting a Selected Column or the Totals Column
Exporting a Selected Column or the Totals Column
An individual column may be exported to a file format compatible with an LMS or the column may be
exported directly to an LMS.
How to export a selected column or the totals column...
1 Select the column in the ResultsManager window.
2 Click Export on the ResultsManager menu bar and select Export Selected Column... or Export Total
Column...
The Export Grades window appears with two options: Export to a file, or Export to an LMS.
3 If exporting to a file, select the radio button next to Export to a file.
a Click Save...
b To the right of Export Format, select the appropriate file format for export.
c Name the file and select the save location.
d Click Save.
4 If exporting to an LMS, click the readio button next to Export to an LMS.
a Click Forward.
b Select the Management System from the drop-down menu.
c Enter the Server Address and click Continue.
d Enter the Username, Password and select the Institution from the drop-down menu and click
Continue.
Check the box labeled “Save this information for future use” to save the login information for future
logins.
e Select the desired course to export the grades and click Continue.
f Select the export options and click Continue.
Tip
For more information regarding the export options
for an LMS please refer to the LMS User Guide on
the Turning Technologies website
(http://www.turningtechnologies.com/resource
s/lms/LMS-Integrations-User-Guide.pdf)
g Click Done.
ResultsManager User Guide 28
How to Export a Column to a File (TXT)
How to Export a Column to a File (TXT)
How to export a column to a file (TXT)...
1 Select the column in the ResultsManager window.
2 Click Export on the ResultsManager Toolbar.
The Export Grades window appears with two options: Export to a file, or Export to an LMS.
3 Click the radio button next to Export to a file.
4 Click Save . . .
5 Name the file and select the save location.
6 To the right of Export Format, select the appropriate file format for export.
7 Click Save.
Next Steps
The TXT file can now be imported into the program that was selected in step 6.
Exporting a Column to an LMS
How to export a column to an LMS...
1 Select the column in the ResultsManager window.
2 Click Export on the ResultsManager Toolbar.
The Export Grades window appears with two options: Export to a file, or Export to an LMS.
3 Click the radio button next to Export to an LMS.
4 Click Forward.
5 Select the Management System from the drop-down menu.
ResultsManager User Guide 29
Exporting a Course
6 Enter the Server Address and click Continue.
7 Enter the Username, Password and select the Institution from the drop-down menu and click
Continue.
• Check the box labeled “Save this information for future use” to save the login information for future
logins.
8 Select the desired course to export the grades and click Continue.
9 Select the export options and click Continue.
10 Click Done.
Exporting a Course
How to export a course...
1 Click Export on the ResultsManager menu bar.
2 Mouse over Export Course and select Detail or Summary.
• Detail - This file includes First Name, Last Name, Student ID, Device ID(s), Column Names, Total
Performance, Total Attendance, and the Total point earned.
• Summary - This file includes First Name, Last Name, Student ID, Device ID(s), Column Names, Total
Points (Performance + Attendance), and the Total points earned.
ResultsManager User Guide 30
Contact Us
Turning Technologies Customer Service Department offers first class technical support second to none.
Technical Support is available Monday - Friday, 7am - 9pm EST.
From within the continental United States, Customer Service can be reached toll-free by calling
1.877.726.4602. If calling from outside the United States, please call +(1) 330 746 3015.
Customer Service may also be reached via e-mail at support@turningtechnologies.com.
ResultsManager User Guide 31
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