TurboChef i3 Operation Manual

TM

Owner’s Manual

FOR

THE TURBOCHEF i5 AND i3 RAPID COOK OVENS

© 2008-2010 TurboChef Technologies, Inc.

TM

TM

For further information, call

800.90TURBO
or

+1 214.379.6000

The information contained in this manual is important for the proper installation, use, maintenance,

epair of this oven. Follow these procedures and instructions to help ensure satisfactory baking

and r
results and years of trouble-free service.

rrors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to

E
change without notice.

Please carefully read this manual and retain it for future reference.

Table of Contents

Safety Instructions

General Safety Information i
Reducing Fire Risk i

rounding Instructions ii

G

wer Cord Replacement ii

o

P
Precautions to Avoid Possible Exposure to Excessive Microwave Energy ii
RF Interference Considerations ii

eneral Oven Information

G

y of Operation 1

Theor

tifications

Cer

imensions 1

D

lectrical Specifications - i5 Oven 2

E

lectrical Specifications - i3 Oven 3

E

en Construction 4

Ov

nstallation

I

npacking Instructions 4

U
Lifting and P

nstallation Near Open Heat Source 5

I

oltage Selection 5

V
Ventilation Requirements 5

ptional Installation Items 6

O

Oven Carts 6

tacking Stand 6

S
Oven Restraint Kit 6
ChefComm P
ChefComm Limited

lacing the Oven 4

ro® 6

TM

1

6

aintenance and Cleaning

M

ven Controls

O

ooking

C

7

10

11

The Info Mode

Overview of the Info Mode 14
Viewing Cook Counts/Time Logs 14
Viewing the Fault Log 14
Viewing the Service Numbers 15
T

urning Oven Options On/Off 15
Setting the F2 Alarm 15
Setting the Date/Time 15
R

esetting the Oven 15

U

pdating the Oven Menu 16
Making a Copy of the Oven Menu 16
U

pdating the Oven Firmware 17

T

he Edit Mode

Ov

erview of the Edit Mode 17

Changing S

et Temperatures 17
Changing Food Group/Item Name 18
Changing Cook Settings 18

Troubleshooting 19

North America Limited Warranty 21

International Limited Warranty 23

i

SAFET Y INSTRUCTIONS

SAVE THESE INSTRUCTIONS

Safety Instructions

Strictly adhere to the following safety precautions to reduce the risk of burns, electric shock, fire, injury, damage to
oven or property near oven, or possible exposure to excessive microwave energy.

General Safety Information

a

R

ead all instructions before using this appliance.

a

R

ead and follow the specific "Precautions to Avoid Possible Exposure to Excessive Microwave Energy" found on

page ii.

a

This appliance must be grounded. Connect only to properly grounded outlet. See "Grounding Instructions" found
on page ii.

a

Install or locate this appliance only in accordance with the provided installation instructions.

a

Some products such as whole eggs and sealed containers (e.g., closed glass jars) may explode and should not be
heated in this oven.

a

U

se this appliance only for its intended uses as described in this manual.

a

This appliance should be serviced only by qualified service personnel. Contact the nearest authorized service facility
for examination, repair, or adjustment.

a

Keep the cord away from heated surfaces.

a

Use only utensils suitable for use with microwave ovens.

a

The contents of feeding bottles and baby food jars must be stirred or shaken and the temperature checked before
consumption, in order to avoid burns.

a

Liquids, such as water, coffee, or tea are able to be overheated beyond the boiling point without appearing to be
boiling. Visible bubbling or boiling when the container is removed from the microwave oven is not always present.
THIS COULD RESULT IN VERY HOT LIQUIDS SUDDENLY BOILING OVER WHEN THE CONTAINER
IS DISTURBED OR A UTENSIL IS INSERTED INTO THE LIQUID.

a

This appliance is not to be used b

y children or persons with reduced physical, sensory or mental capabilities, or lack

of experience and kno

wledge, unless they have been given supervision or instruction.

X

DO NOT allow children to use this appliance. Children should be supervised to ensure that they do not play with the

appliance.

X

DO NOT use corrosive chemicals or vapors in this appliance - it is not designed for industrial or laboratory use.

X

DO

NO

T operate this appliance if it has a damaged cord or plug, is not working properly, or has been damaged or

dr

opped. See “Power Cord Replacement” found on page ii.

X

DO NOT cover or block any openings on this appliance.

X

DO NOT store this appliance outdoors.

X

DO NOT use this product near water (e.g., near a kitchen sink, in a wet basement, near a swimming pool).

X

DO

NO

T immerse the cord or plug in water.

X

DO

NOT let the cord hang over the edge of a table or counter.

X

DO NOT use a water jet for cleaning. See “Daily Maintenance” (pages 7-9) for proper cleaning procedures.

R

educing Fire Risk

a

Remove wire twist-ties from paper or plastic bags used to facilitate cooking in the oven.

a

If materials inside the oven ignite, keep the oven door closed, turn the oven off, and disconnect the power cord or
shut off power at the fuse or circuit breaker panel.

a

I

f smoke is obser

ved, switch off or unplug the oven. Keep the door closed to stifle any flames.

X

DO

NO

T use the cook cavity for storage purposes (e.g., leaving paper products, cooking utensils, or food in the cavity

when not in use).

X

DO NOT overcook food. Carefully attend to the oven if paper, plastic, or other combustible materials are placed

inside the oven to facilitate cooking.

Grounding Instructions

This appliance must be gr

ounded. In the event of an electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric current. This oven is equipped with a cord that
has a grounding wire with plug, which must be plugged into an outlet that is properly installed and
grounded. Consult a qualified electrician or serviceman if uncertain about the ability to follow grounding
instructions or if doubt exists as to whether the appliance is properly grounded.

X

DO NOT use an extension cord. If the power cord is too short, have a qualified electrician or

serviceman install an outlet near the appliance.

W

ARNING: Improper grounding can result in risk of electric shock.

Power Cord Replacement

If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly
qualified person.

Precautions to Avoid Possible Exposure to Excessive Microwave Energy

(a) Do not attempt to operate this oven with the door open since open-door operation can result in

harmful exposure to microwave energy. It is important not to defeat or tamper with the safety
interlocks.

(b) Do not place any object between the oven front face and the door or allow soil or cleaner residue to

accumulate on sealing surfaces.

(c) Do not operate the oven if it is damaged. It is particularly important that the oven door close

properly and that there is no damage to the: (1) Door (bent), (2) hinges and latches (broken or
loosened), (3) door seals and sealing surfaces.

(d)

The oven should not be adjusted or repaired by anyone except properly qualified service personnel.

RF I

n

terference Considerations

This oven generates radio frequency signals, and has been tested and determined to be in compliance with
applicable por

tions of FCC par

t 18 requirements and to the protection requirements of Council Directive
89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compati­bility at the time of manufactur

e. However, some equipment with sensitivity to signals below these limits

may experience inter

fer

ence.

I

f your equipment experiences interference:

a

I

ncr

ease the physical separation between this oven and the sensitive equipment.

a

If the sensitive device can be grounded, do so following accepted grounding practices.

a

I

f batter

y-powered microphones are being affected, ensure that the batteries are fully charged.

a

Keep sensitive equipment on separate electrical circuits if possible.

a

R

oute intercom wires, microphone wires, speaker cables, etc. away from the oven.

ii SAFET Y INSTRUCTIONS

31.1” (790 mm)

28.25” (718 mm)

24.3”

(618 mm)

25.75” (654 mm)

15.15” (385mm)

2.5” (64 mm)

PLUG

28.1” (714 mm)

27.2” (691 mm)

31.25” (794 mm)

28.25” (718 mm)

21.25”

(540 mm)

25.75” (654 mm)

11.4” (290 mm)

2.5” (64 mm)

PLUG

24.5” (622 mm)

23.5” (597 mm)

PLUG

PLUG

Figure 1: i5 Oven Dimensions

Figure 2: i3 Oven Dimensions

1

Theory of Operation

Utilizing TurboChef’s patented technology to
rapidly cook food without compromising quality,
the i5 and i3 ovens maximize throughput and
versatility with a large cavity size and the ability to
cook with most any metal pan. The control system
precisely coordinates independent top and bottom
impinged airflow with top-launched microwave to
deliver superior quality, throughput, and speed.
Integral catalytic converters allow for UL®­certified ventless operation.

This manual includes instructions for installing,
cleaning, and operating the i5 and i3 ovens. If you
have questions that are not addressed in this man­ual, contact Customer Support (800.90TURBO,
+1 214.379.6000) or your Authorized Distributor.

Certifications

cULus, UL EPH, TÜV, CE, FDA

Dimensions

Oven Dimensions

Measurement i5 Oven i3 Oven

Height

Width

Depth (door closed)

Depth (door open)

Weight

Cook Cavity Dimensions

Measurement i5 Oven i3 Oven

Height

Width

Depth (door open)

Depth (door closed)

Volume

Clearances

24.3” (618 mm) 21.25” (540 mm)

28.1” (714 mm) 24.5” (622 mm)

31.1” (790 mm) 31.25” (794 mm)

43.4” (1102 mm) 39.65” (1007 mm)
275 lb. (125 kg) 245 lb. (111 kg)

10” (254 mm) 6.9” (175 mm)
24” (610 mm) 19.4” (493 mm)
16” (406 mm) 14.75” (375 mm)
14” (356 mm) 12.75” (324 mm)

2.22 ft3(63 liters) 1.14 ft3(32.3 liters)

GENERAL OVEN INFORMATION

Measurement i5 Oven i3 Oven

Top

Sides

19” (483 mm) 19” (483 mm)
2” (51 mm) 2” (51 mm)

2 GENERAL OVEN INFORMATION

Electrical Specifications - i5 Oven

T

urboChef recommends a Type D circuit breaker for all installations outside the US.

* North America models include a voltage sensor that detects 208 or 240 VAC. The voltage sensor does

not compensate for lack-of or over-voltage installations.

Single Phase

i5 US model (i5-9500-1)*

208/240 VAC, 60 Hz, 48 amps
M

ax Input: 9500/11500 watts

P

lug: NEMA 6-50P

i5 BK model (i5-9500-6-BK)

220

V

AC, 60 Hz, 48 amps
Max Input: 10000 watts
P

lug: IEC 309, 3-pin

i5 L

A model (i5-9500-7-L

A)

220

V

AC, 60 Hz, 48 amps
M

ax I

nput: 10000 watts
Plug: NEMA 6-50P

i5 UK model (i5-9500-2-UK)

230 VAC, 50 Hz, 48 amps
M

ax Input: 10000 watts

P

lug: IEC 309, 3-pin

i5 JK model (i5-9500-8-JK) - 50 Hz

(i5-9500-10-JK) - 60 Hz

200 VAC, 50 or 60 Hz, 46 amps
M

ax I

nput: 9000 watts

P

lug: PSE-mar

ked, 3-blade

ulti Phase

M

i5 DL (USA) model (i5-9500-14-DL)*

208/240
M

lug: NEMA 15-30P

P

i5 BD model (i5-9500-16-BD)

220
Max Input: 10000 watts

lug: IEC 309, 4-pin

P

VAC, 60 Hz, 30 amps

ax Input: 9500/11500 watts

VAC, 60 Hz, 28 amps

i5 KW model (i5-9500-12-KW

VAC, 60 Hz, 19 amps

400

ax Input: 10000 watts

M

lug: IEC 309, 5-pin

P

i5 ED model (i5-9500-3-ED)

VAC, 50 Hz, 28 amps

230
Max Input: 10000 watts

lug: IEC 309, 4-pin

P

)

i5 LD model (i5-9500-15-LD)

220 VAC, 60 Hz, 28 amps

ax Input: 10000 watts

M
Plug: NEMA 15-30P

W model (i5-9500-4-EW)

i5 E

400 VAC, 50 Hz, 19 amps
Max Input: 10000 watts

lug: IEC 309, 5-pin

P

i5 AU model (i5-9500-5-AU)

VAC, 50 Hz, 19 amps

400
Max Input: 10000 watts
Plug: Clipsal 5-pin

i5 SD model (i5-9500-13-SD)

230 VAC, 60 Hz, 28 amps

ax Input: 10000 watts

M
Plug: IEC 309, 4-pin

i5 JD model (i5-9500-9-JD) - 50 Hz

(i5-9500-11-JD) - 60 Hz

200 VAC, 50 or 60 Hz, 25 amps

ax Input: 10000 watts

M
Plug: PSE-marked, 4-blade

GENERAL OVEN INFORMATION

3

M

ulti Phase

i3 DL (USA) model (i3-9500-14-DL)*

208/240

VAC, 60 Hz, 24 amps

M

ax Input: 8600/9900 watts

P

lug: NEMA 15-30P

i3 BD model (i3-9500-16-BD)

220

VAC, 60 Hz, 24 amps
Max Input: 9100 watts
P

lug: IEC 309, 4-pin

i3 LD model (i3-9500-15-LD)

220 VAC, 60 Hz, 24 amps
M

ax Input: 9100 watts

Plug: NEMA 15-30P

i3 E

W model (i3-9500-4-EW)

400 VAC, 50 Hz, 14 amps
Max Input: 9500 watts
P

lug: IEC 309, 5-pin

i3 AU model (i3-9500-5-AU)

400

VAC, 50 Hz, 14 amps
Max Input: 9500 watts
Plug: Clipsal 5-pin

i3 KW model (i3-9500-12-KW

)

400

VAC, 60 Hz, 14 amps

M

ax Input: 9500 watts

P

lug: IEC 309, 5-pin

i3 ED model (i3-9500-3-ED)

230

VAC, 50 Hz, 24 amps
Max Input: 9500 watts
P

lug: IEC 309, 4-pin

i3 SD model (i3-9500-13-SD)

230 VAC, 60 Hz, 24 amps
M

ax Input: 9200 watts

Plug: IEC 309, 4-pin

i3 JD model (i3-9500-9-JD) - 50 Hz

(i3-9500-11-JD) - 60 Hz

200 VAC, 50 or 60 Hz, 23 amps
M

ax Input: 8000 watts

Plug: PSE-marked, 4-blade

Electrical Specifications - i3 Oven

T

urboChef recommends a Type D circuit breaker for all installations outside the US.

* North America models include a voltage sensor that detects 208 or 240 VAC. The voltage sensor does

not compensate for lack-of or over-voltage installations.

Single Phase

i3 US model (i3-9500-1)*

208/240 VAC, 60 Hz, 40 amps
M

ax Input: 8300/9600 watts

P

lug: NEMA 6-50P, 8/3

i3 BK model (i3-9500-6-BK)

220

V

AC, 60 Hz, 40 amps
Max Input: 8800 watts
P

lug: IEC 309, 3-pin

i3 L

A model (i3-9500-7-L

A)

220

V

AC, 60 Hz, 40 amps
M

ax I

nput: 8800 watts
Plug: NEMA 6-50P

i3 UK model (i3-9500-2-UK)

230 VAC, 50 Hz, 40 amps
M

ax Input: 9200 watts

P

lug: IEC 309, 3-pin

i3 JK model (i3-9500-8-JK) - 50 Hz

(i3-9500-10-JK) - 60 Hz

200 VAC, 50 or 60 Hz, 40 amps
M

ax I

nput: 8000 watts

P

lug: PSE-mar

ked, 3-blade

4 GENERAL OVEN INFORMATION / INSTALLATION

Figure 3: Hand Grip Locations

O

ven Construction

E

xterior

-

Two-tone stainless steel front, top, and sides

-

304 stainless steel removable grease pan

- Ergonomic door handle

- Rubber seal for surface mounting

- Side handles for lifting

Interior

-

304 stainless steel interior

-

F

ully-insulated cook chamber

-

Removable rack

-

Top and bottom jetplates

I

nstallation

I

nstall or locate this appliance only in accordance

with the instr

uctions below.

Unpack

ing Instructions

1. Remove oven from packaging.

2.

Before discarding packaging, check it
thor

oughly for accessories, consumables,

and additional literatur

e.

3. Discard packaging.

4.

Check cook cavity thoroughly for accessories,
consumables, and additional literature.

5.

Discard any packaging in cook cavity.

Lif

ting and Placing the Oven

WARNING: The i5 oven weighs
appr

oximately 275 lb. (125 kg); the i3 oven

w

eighs approximately 245 lb. (111 kg). Never

lift with fewer than two people.

W

ARNING: Lift only by using the provided
hand grips (Figure 3, below). Never lift the
oven by the door handle.

WARNING: The oven must be properly
placed on the table or countertop at all times.
T

urboChef will not recognize a fallen oven as
a warrantable claim and is not liable for any
injuries that may result.

WARNING: This oven is not intended for
built-in installation (i.e., installing the oven in
any str

uctur

e that surrounds the oven by five

or mor

e sides). B

e sure to provide a minimum
of 2” (51 mm) clearance for all sides and 19”
(483 mm) clearance for the top.

1. Prepare a surface that is at least 30” (762 mm)
deep and capable of suppor

ting

- 280 lb

. (127 kg) if installing an i5 o

ven

- 250 lb

. (114 kg) if installing an i3 o

ven

I

f installing onto an o

ven cart, make sure the

wheels/casters ar

e locked.

2. Position one or more persons at the front and
back of the o

v

en.

3.

P

lace hands into grips (see Figure 3) and lift.

4. Place the oven on the prepared surface.

5.

Install the oven rack or other provided
cooking surface.

6.

P

lug in the oven.

NOTE: The oven is primarily serviced through its
top

. DO NOT install shelving directly over the
unit. The operator will be responsible for service
charges incurr

ed as a result of added time required

to access the top of the o

v

en.

INSTALLATION

5

I

nstallation Near Open Heat Source

S

ee Figure 5.

When placing a

TurboChef oven near an open heat

sour

ce, strictly adhere to the following:

- If the oven is being placed near a grill or stove,
a divider must exist between the oven and the
open heat sour

ce, with a minimum of 6” (152

mm) betw

een the o

ven and the divider.

-

If the oven is being placed near a fryer, a
divider must exist betw

een the oven and fryer,

with a minimum of 12” (305 mm) betw

een

the o

v

en and the divider.

-

The height of the divider must be gr

eater than

or equal to the height of the o

ven:

- i5 o

ven: 24.3” (618 mm)

- i3 o

ven: 21.25” (540 mm)

-

Verify oven location has a minimum 19” (483
mm) clearance on top and minimum 2” (51
mm) of clearance on each side.

V

oltage Selection

F

or North America oven models, the oven will

detect 208 or 240 incoming v

oltage.

The initial v

oltage selection is typically completed

befor

e the oven is used by the customer. However,

if incoming v

oltage for the store is different than

the pr

eset voltage, the operator will be required to
select either 208 or 240 after pressing the On/Off
key to turn on the oven. The correct voltage will be
enlarged on the screen, identifying which option to
select (see Figure 4 below).

Ventilation Requirements

The TurboChef model i5 and i3 ovens have been
approved by Underwriter’s Laboratory for ventless
operation (UL 710B, KNLZ listing) for all food
items ex

cept for foods classified as “fatty raw pro­teins.” Such foods include bone-in, skin-on chick­en, raw hamburger meat, raw bacon, raw sausage,
steaks, etc. If cooking these types of foods, consult
local HV

A

C codes and authorities to ensure com-

pliance with ventilation requirements.

NO

TE: In no event shall the manufacturer assume
any liability for damages or injuries resulting from
installations which are not in compliance with the
instr

uctions and codes pr

eviously listed.

F

igure 4: Selecting Voltage

208 VAC

SELECT VOLTAGE:

240 VAC

Grill

Partition

i5: 24.3” (618 mm)
Above Counter Top

i3: 21.5” (540 mm)
Above Counter Top

TurboChef

i5 or i3 Oven

6”
(152 mm)
Minimum

12”
(305 mm)
Minimum

Deep Fryer

Counter Top / Table

Partition

i5: 24.3” (618 mm)
Above Counter Top

i3: 21.5” (540 mm)
Above Counter Top

F

igure 5: Installation Near Open Heat Source

F

igur

e 6: i5 Oven Cart and Stacking Stand Dimensions

6 INSTALLATION

62.7” (1594 mm)
(handle)

35.5” (902 mm)
(handle)

35.5” (706 mm)

28.6” (726 mm)

1.5” (38 mm)

30.0” (762 mm)

31.5” (800 mm)

32.5” (826 mm)

44.6” (1133 mm)

17.3”

(439 mm)

15.8”

(401 mm)

20.5” (521 mm)

26.5” (673 mm)

24.3” (617 mm)

Optional Installation Items

See Figure 6, below and Figure 7, page 7.

T

urboChef Oven Carts

-

Part Number: NGC-1217-1

Height: 24” (610 mm)
W

idth: 27.8” (706 mm)

Depth: 26.625” (676 mm)

- Part Number: NGC-1217-2
Height: 17.3” (439 mm)
Width: 27.8” (706 mm)
Depth: 26.625” (676 mm)

- Part Number: NGC-1217-3
H

eight: 32” (813 mm)

W

idth: 27.8” (706 mm)

Depth: 26.625” (676 mm)

T

urboChef S

tacking Stand

-

P

art Number: i5-9369

H

eight: 44.6” (1133 mm)
Width: 32.5” (826 mm)
Depth: 26.5” (673 mm)

NOTE: The stacking stand can only be used with
the 17.3” (439 mm) oven cart (P/N: NGC-1217-2).

Oven Restraint Kit

P

art Number: TC3-0242

W

ARNING: The Oven Restraint Kit will not

pr

event the oven from falling off a countertop
if the oven is pulled off or allowed to slide off
the edge. I

nstallation instructions are included

with the kit.

ChefComm P

ro

Part Number: CON-7006

ChefComm P

r

o is a computer program that allows

users of any

T

urboChef oven to easily create,

update, pr

evie

w, and distribute menu settings. You

can also sav

e the menu settings to a smart card or

USB device. F

or mor

e information, call TurboChef

S

er

vice at 800.90TURBO or +1 214.379.6000.

ChefComm Limited

Part Number: CON-7016

ChefComm Limited is the same as ChefComm
Pro, except it does not allow menu editing. It is
ideal for those who need to receive menu settings,
but should not be allowed to edit them.

i5

i5

INSTALLATION / MAINTENANCE

59.7” (1516 mm)
(handle)

32.5” (826 mm)
(handle)

35.5” (706 mm)

28.6” (726 mm)

4.5”

(114 mm)

30.0” (762 mm)

31.5” (800 mm)

32.5” (826 mm)

44.6” (1133 mm)

17.3”

(439 mm)

15.8”

(401 mm)

20.5” (521 mm)

26.5” (673 mm)

21.25” (540 mm)

Figure 7: i3 Oven Cart and Stacking Stand Dimensions

7

Daily M

ain

tenance

The follo

wing steps will help maintain your oven. Use only TurboChef Oven Cleaner and Oven Guard. The use

of any other cleaning pr

oducts can damage critical oven components, resulting in a non-warranty service call.

S

upplies and E

quipment

-

TurboChef Oven Cleaner (Part Number: 103180)

-

TurboChef Oven Guard (Part Number: 103181)

- Nylon scrub pad, cleaning towel, disposable gloves, protective eyewear, dust mask (optional), pair of tongs
wrapped with to

wel (optional - see step 11, page 9)

S

tep 1: Prepare the Oven

WARNING: The oven operates at approximately 500°F (260°C) and may
cause injury if not allowed to cool properly.

-

Turn off the oven by pressing the On/Off key.

- Slightly open the oven door. Cooling takes approximately 40 minutes.

-

DO NOT attempt to clean the oven until the oven displays “Oven Off.”

S

t

ep 2: Remove and Clean the Wire Rack

WARNING: Be sure the oven interior is cool before you remove the wire rack.

- Wash, rinse, and sanitize the wire rack.

Continued on pages 8-9.

S

tep 1

Step 2

i3

i3

8 MAINTENANCE

S

tep 3: Remove and Clean the Lower Jetplate

-

Unscrew the two thumb screws on the lower jetplate.

- Lift the lower jetplate by gripping the thumb screws.

-

Remove the lower jetplate.

-

Wash, rinse, and sanitize the lower jetplate.

CA

UTION: DO NOT remove the top jetplate; breakage will result in a non-

warranty ser

vice call.

S

tep 4: Remove and Clean the Lower Air Diverter

- Remove the lower air diverter.

- Wash, rinse, and sanitize the lower air diverter.

WARNING: DO NOT discard the lower air diverter. The oven will not work
without the lower air diverter installed.

S

t

ep 5: Wipe the Oven Interior

-

Wipe large particles from the oven interior with a damp towel.

Step 6: Clean the Oven Interior

- Spray oven cleaner onto the top, bottom, and sides of the oven interior.

CAUTION: DO NOT spray oven cleaner into the perforation on the back
oven wall. Doing so can damage critical oven components, resulting in a
non-warranty service call.

- Allow Oven Cleaner to penetrate stains for five minutes.

- Clean the oven interior with a nylon scrub pad.

CAUTION: DO NOT apply excessive pressure when wiping the top ceramic
jetplate (Figure Step 6.2); breakage will result in a non-warranty service call.

CAUTION: DO NOT remove the top ceramic jetplate; breakage will result in
a non-warranty ser

vice call.

Step 7: Clean and Dry the Oven Door

CA

UTION: DO NOT spray oven cleaner directly onto the oven door gasket

(F

igureStep 7

) or saturate it with water

.

CAUTION: DO NOT scrub or attempt to clean the oven door gasket (Figure

S

tep 7

). D

oing so may cause the oven door to misalign, resulting in a non-

warranty service call.

-

Clean the oven door with oven cleaner and a nylon scrub pad.

-

Wipe the oven door with a damp towel.

Step 8: Rinse the Oven Interior

CAUTION: DO NOT use a hose or water jet for cleaning. Doing so can damage
critical o

ven components, resulting in a non-warranty service call.

- Rinse the oven interior with clean water.

- Dry the oven interior with a clean towel.

Step 3

Step 4

S

t

ep 5

S

tep 6.1

Gasket

S

tep 7

Step 8

S

tep 6.2

Top Jetplate

MAINTENANCE

9

S

tep 9: Apply TurboChef Oven Guard

-

Spray Oven Guard onto a clean towel.

- Wipe the interior oven walls and the inside of the oven door.

CA

UTION: DO NOT apply Oven Guard to the oven door gasket. Doing so

may damage the gasket, r

esulting in a non-warranty service call.

Step 10: Reinstall Components

- Reinstall the lower air diverter.

- Reinstall the lower jetplate. Screw in the two thumb screws to lock the lower
jetplate in place.

- Reinstall the wire rack and close the oven door.

Step 11: Clean the Drain Pan

- Remove the lower front panel to access the drain pan (Figure Step 11). The
panel is attached via four clips and pulls off from the front.

NOTE: Certain i5 oven models do not require you to remove the lower front
panel to access the drain pan.

- Remove the drain pan entirely from the bottom of the oven.

- Using a pair of tongs wrapped with a towel (TurboChef recommendation),
wipe the inside of the drain pan slot.

- Empty, clean, and reinstall the drain pan.

CAUTION: If cleaning an i5 oven that does not require you to remove the
lower front panel, ensure the outer edge of the drain pan is flush with the
oven door (i.e., not sticking out). Failure to do so will damage the oven door,
resulting in a non-warranty service call.

- Reinstall the lower front panel. Ensure all four clips on the lower front panel
are engaged and the edge of the panel is flush with the oven door (i.e., not
sticking out).

S

tep 12: Clean the Oven Exterior

-

Wipe the oven exterior with a clean, damp towel.

CAUTION: DO NOT spray chemicals into any openings, such as the louvers
on the side panels or the r

ear vent catalyst housing. Doing so can damage

critical o

ven components, resulting in a non-warranty service call.

S

tep 13: Clean the Air Filter (Once Per Week)

- Remove the air filter from the back panel.

- Rinse the filter with hot water.

-

DO NOT use a water jet. Doing so will shorten the life of the filter.

- Reinstall the air filter.

CA

UTION: DO NOT operate the oven without the air filter in place.

S

tep 9

S

tep 10

Step 12

Step 13

Step 11

Oven Controls

1. Info Key

When the oven is off or cooling down, press to
access the INFO MODE (see page 14).

2. On/Off Key

Press to turn the oven on (begin warmup) or off
(cool down), or to exit INFO MODE (page 14).

3. Display

The display shows information relevant to the
current oven operation and/or user options.

4. Soft Keys

Ther

e ar

e ten soft keys - five to the left and right
of the display. Press a soft key to select an option
adjacent to that key on the display

.

NOTE: Soft keys are labeled L1-L5 and R1-R5 in
this manual (wher

e applicable) for easier identifica

-

tion and reference.

5. Back/Stop Key

When the o

v

en is cooking, press the Back/Stop key

to immediately terminate a cook cycle.

When the oven is ready to cook (i.e., warmed up
and waiting for a cook command), or in the INFO

MODE

(see page 14), pr

ess the Back/Stop key to

return to the previous screen.

6. Up and Down Keys

When the oven is ready to cook (i.e., warmed up
and waiting for a cook command), press the Up or
Down key to view additional food groups (if
applicable).

When the oven is in the INFO MODE (see page 14),
press to navigate between screen 1 and 2.

When editing a food item, press to navigate
between editable fields (Figure 32, page 18).

7. Enter Key

Press the Enter key to confirm a setting change in
the Options Screen (Figure 24, page 14), when
saving changes to food item settings (Figure 32,
page 18), or whenever instructed by the oven
screen.

8. Numeric Keypad

U

se the numeric keypad to enter access passwor

ds
or modify cook settings (Figure 32, page 18). The
numeric keypad also contains a B

ack/Stop key and

an E

nter key

, which are functionally identical to

Items 5 and 7.

BACK

STOP

ENTE R

1 2

AB C3DE F

4

GH I5JK L6MN O

BACK

STOP

ENTE R

7

PQ RS8TU V9WX YZ

0

4

1

2

4

5

6

7

8

3

F

igure 8: Oven Controls

10 OVEN CONTROLS

COOKING

S

tep 3: Warming Up

D

uring this step, the oven warms to the selected or pre-set temperature.

S

t

ep 2: Select Cook Temperature

The o

v

en stores two different cook temperature settings (see page 17 for

mor

e information). Each temperatur

e setting has 10 food groups assigned

to it, each consisting of 10 food items (100 items per temperatur

e
setting). The operator will be able to cook only recipes associated with
the selected temperature setting.

T

o select a temperature, press the adjacent soft key.

NOTE: If both temperature settings are the same, this screen will be
b

ypassed and access to all 200 food items will be allowed.

S

tep 1: Turn the Oven On

When the o

v

en is off (Figure 9), the oven temperature is below 150°F

(66°C), but the display and keypad r

emain on.

P

ress the On/Off key to turn the oven on.

11

OVEN OFF

READY TO CLEAN

500F

350F

SELECT COOK TEMPERATURE

WARMING UP

OVEN TCC = 244F
SET POINT= 500F

Figure 9: Oven Off

C

ooking

The o

ven is preprogrammed with recipe settings at the time of manufacture and is ready to operate out of the

bo

x. If these settings are erased, new menu settings must be either loaded via smart card/USB drive (page 15)

or pr

ogrammed manually (pages 17-18).

The oven will not cook unless settings are present.

Note that the steps below are not always sequential. Typically, multiple items will be cooked before cooling the
oven (Step 10).

F

igure 10: Cook Temperature Select

F

igur

e 11: Warming Up

Step 6: Adjusting the Time

The A

djust

Time option is turned off by default. If you want the ability
to modify the cook time before each cook cycle, this feature can be
turned on fr

om the “O

ptions” screen (see page 15).

1. If the “Adjust Time” screen appears, change the cook time (if required)

using the number keys.

2.

P

ress Enter or the bottom-right soft key to confirm and begin cooking.

S

tep 5: Ready to Cook

W

ARNING: I

nside of oven and oven door are hot!

1.

P

lace the food into the oven.

2.

S

elect a food group by pressing its adjacent soft key (Figure 13), or press

the U

p or Down key for additional food groups, if available.

3.

Select an item (Figure 14) to cook by pressing its adjacent soft key.

12 COOKING

S

t

ep 4:

S

oak

ing

O

nce the oven temperature reaches the set point, the oven will continue

to warm for eight minutes to ensur

e the cook cavity surfaces absorb

enough heat so as to not affect cooking r

esults. This process is called

“soaking.”

F

igure 12: Soaking

F

igure 13: Group Select

Figure 15: Adjust Time

S

tep 7: Cooking

N

OTE: To immediately terminate a cook cycle, press the Back/Stop key.

NOTE: If the oven door is opened during a cook cycle, the cycle will
pause until the door is closed and “Resume” is selected.

Figure 16: Cooking

WARMING UP

OVEN TCC = 500F
SET POINT= 500F

08:00

GROUP 1

GROUP 2

GROUP 3

GROUP 4

SP = 500F

GROUP 5

GROUP 6

GROUP 7

GROUP 8

GROUP 9

GROUP 10

RECIPE 1

RECIPE 2

RECIPE 3

RECIPE 4

GROUP 1

RECIPE 5

RECIPE 6

RECIPE 7

RECIPE 8

RECIPE 9

RECIPE 10

ADJUST TIME

START COOK

01:40

COOKING

01:17

Figure 14: Item Select

COOKING

S

t

ep 8: R

emo

v

e Food from Oven

W

ARNING: Dish and inside of oven/oven door are hot!

O

pen the oven door and check/remove food.

13

Figure 17: Cooking Done

Step 9: Cook More Option

The “Additional Cooking Options” screen is turned off by default. If you
want the ability to cook a product beyond the standard cook time, you
can enable this feature from the “Options” screen (see page 15).

If the “Additional Cooking Options” screen appears and the food product
requires more cooking:

- Select “cook more” if the inside of the food item is undercooked.

- Select “brown more” if the outside of the food item requires more
browning or crispness.

- Select “cook and brown more” if both the inside and outside of the
food item are not done.

- Select “save adjusted time” to save any change to the cook time made
during Step 6. Note that this option is not available if “Adjust Time”
is disabled.

- Select “exit” to return to the food group selection screen.

Figure 18: Cook More

Step 10: Cooling Down

D

uring this step, the oven blows cool air into the cook cavity to return

it to room temperature.

When finished cooking for the day

, press the On/Off key to turn the

oven off and begin cooling down.

Figure 19: Cooling Down

PLEASE REMOVE FOOD FROM OVEN

COOKING DONE

ADDITIONAL COOKING OPTIONS

COOK AND BROWN MORE

BROWN MORE

COOK MORE

SAVE ADJUSTED TIME EXIT

COOLING DOWN

PLEASE OPEN OVEN DOOR

288F

THE INFO MODE14

O

verview of the Info Mode

The

INFO MODE serves four main purposes:

1.

To display general oven information.

2.

To provide access to TEST MODE and additional
diagnostic tools for service technicians.

3. To turn oven options and features on/off.

4. To update oven settings.

T

o access the INFO MODE, simply press the Info key

when the o

ven is either off or cooling down. To toggle

betw

een the Info screen 1 and 2, press the Up or

D

own key.

Scr

een 1 of the

INFO MODE (Figure 20) includes:

-

Oven serial number

-

Oven software version

-

Menu part number and revision

-

Last temperature selected to cook

-

C

urrent electrical compartment temperature

-

Counters (scroll by pressing adjacent soft key)

-

Operating voltage (USA models only)

-

Access to the fault log

-

Access to service phone numbers

Scr

een 2 of the INFO MODE (Figure 21) includes:

- Access to TEST MODE

- Access to the “Options” screen

- Language (set by pressing adjacent soft key - not
available on all models)

-

Access to date/time settings

- Sound (press adjacent soft key to increase/decrease
the volume)

- Access to the “Load Menu” screen

- F2 alarm on or off (see page 15 for details)

V

iewing Cook Counter/Time Logs

F

r

om the INFO MODE (Figure 20), press the R1 soft key:

-

O

nce to display the cook counter.

-

T

wice to display total cook time.

-

Three times to display total magnetron time.

-

Four times to display total “oven on” time.

Viewing the Fault Log

F

rom the INFO MODE (Figure 20), press the R3 soft

key to vie

w the fault log (Figure 22). To view a

detailed log of each fault occurr

ence (Figure 23), press

the soft key adjacent to the fault code.

MENU P/N AND REV

INFO 1

SOFTWARE VERSION

SP: 500F

EC TEMP: 84F

SERIAL NUMBER

FAULT LOGS

VAC = 240

SERVICE NUMBERS

COUNTS SCROLL

SET LANGUAGE

INFO 2

SET OPTIONS

SET DATE/TIME 05/01/09 11:14:28

TEST MODE LOAD MENU

SOUND = = = = = = 7

F2 ALARM ON

Figure 20: Info Mode Screen 1

Figure 21: Info Mode Screen 2

F6: EC OT

F8: HX RISE LOW

F1: BLOWER

F2: LOW TEMP

F3: MAG C LOW

F4: MONITOR

F5: MAG OT

FAULT LOG

8

0

0

0

0

F7: RTD OPEN

0

0

0

Figure 22: Fault Log

07/14/07 05:22

F1 FAULT DETAIL

07/14/07 13:54

07/14/07 22:07

07/15/07 08:36

07/18/07 14:35

09/26/07 17:42

12/04/07 20:18

MORE

F

igure 23: Fault Detail

R1

R2

R3
R4

R5

L1

L2

L3
L4

L5

R1

R2

R3
R4

R5

L1

L2

L3
L4

L5

R1

R2

R3
R4

R5

L1

L2

L3
L4

L5

R1

R2

R3
R4

R5

L1

L2

L3
L4

L5

THE INFO MODE

15

V

iewing the Service Numbers

F

rom the INFO MODE (Figure 20), press the R4 soft

key to vie

w technical support contact info.

Turning Oven Options On/Off

From screen 2 of the INFO MODE (Figure 21), press
the L2 soft key to access the “Options” screen
(F

igure 24). When prompted, enter the password

9 4 2 8

and pr

ess the Enter key.

F

r

om the “Options” screen, the following oven

options can be turned on or off:

-

“Adjust Time” screen (page 12 for more details)

-

“Cook More” (Additional Cooking Options)
scr

een (page 13 for more details)

-

Edit Mode (page 17 for more details)

-

“Load Menu” screen (see adjacent for more
details)

-

Demo Mode (TurboChef use only)

-

DHCP (TurboChef use only)

S

etting the F2 Alarm

Under normal operation, the F2 alarm will terminate
a cook cy

cle if the CC temperature falls below 84°F

(47°C) of the set point.

Turning off the F2 alarm will
prevent a cook cycle from being terminated if the
fault is discovered. In either event, the fault will be
logged and should necessitate a ser

vice call.

To turn the F2 alarm on or off, press the R2 soft key
fr

om the Info 2 screen (Figure 21, page 14).

S

etting the Date/Time

H

aving an accurate date and time is important for

logging o

ven counts, diagnostics, and fault

conditions, should any occur

. The oven time and
date are set at the time of manufacture; however, the
operator may at some point be required to make an
adjustment.

F

r

om screen 2 of the INFO MODE (Figure 21), press

the L4 soft key to access the “S

et Date/Time” screen

(F

igure 25).

T

o set the date and time,

1.

U

se the L3 and R3 soft keys (middle left and

middle right) to navigate betw

een fields.

2.

U

se the numeric keypad to enter the month,

day

, and year, followed by the hour and

minute.

NO

TE: The clock is a 24-hour clock (e.g., 20:30 =

8:30 PM).

3.

Select “Save” to save your changes or “Cancel”
to exit the scr

een.

NO

TE: The oven will not retain the time if it is left

unplugged for two or mor

e weeks.

Resetting the Oven

R

esetting the oven is one way to potentially clear an
error message, should one occur. From the “Cooling
D

own” or “Oven Off” screen, press and hold the

I

nfo key for five seconds.

EDIT MODE

OVEN OPTIONS

COOK MORE

LOAD MENU

DEMO MODE

ADJ TIME DHCPOFF

ON

ON

OFF

ON

OFF

F

igure 24: Options Screen

_

SET DATE/TIME

0 9 / 2 9 / 0 8 2 0 : 3 0

MM / DD / YY HH:MM

CANCEL SAVE

< >

F

igure 25: Set Date/Time

R1

R2

R3
R4

R5

L1

L2

L3
L4

L5

R1

R2

R3
R4

R5

L1

L2

L3
L4

L5

16

Upda

ting the Oven Menu

F

rom screen 2 of the INFO MODE (Figure 21, page

14), pr

ess the R1 soft key to access the “Load

M

enu” screen (Figure 27).

NO

TE:

This feature can be turned on or off via the

“O

ptions” screen (Figure 24).

To load a menu to the oven from a

smart card,

1.

Insert the smart card (Figure 26).

2.

Press the L1 soft key (Figure 27).

3.

Verify the oven beeps and reads “FINISHED”
(F

igure 28).

T

o load a menu from a

USB drive,

1.

Verify the menu on the USB drive is named
MENU.BIN.

2.

Verify the menu on the USB drive is in a folder
named

TC_MENUS. This folder must not be a

sub-folder of any other folder

.

3.

I

nsert the USB drive (Figure 26).

4.

Press the L4 soft key (Figure 27).

5.

Verify the oven beeps and reads “FINISHED.”

Making a Copy of the Oven Menu

T

o save a copy of the oven menu to a

smart card,

1. Insert the smart card (Figure 26).

2. Press the L2 soft key (Figure 27).

3. Verify the oven beeps and reads “FINISHED.”

T

o save a copy of the oven menu to a

USB drive,

1. Insert the USB drive (Figure 26).

2. Press the L5 soft key (Figure 27).

3. Verify the oven beeps and reads “FINISHED.”

SAVE TO CARD

LOAD FROM CARD

SAVE TO USB

LOAD FROM USB

Figure 27: Load Menu Screen

SAVE TO CARD

LOAD FROM CARD ++++++++FINISHED

SAVE TO USB

LOAD FROM USB

F

igure 28: Loading...Finished

R1

R2

R3
R4

R5

L1

L2

L3
L4

L5

R1

R2

R3
R4

R5

L1

L2

L3
L4

L5

Figure 26: Inserting Smart Card/USB Device

Smart Card

USB Port

Smar

t Card Reader Slot

THE INFO MODE

THE EDIT MODE

17

Upda

ting the Oven Firmware

U

pdating the oven firmware is different than updating

menu settings. P

erform the below procedure whenever

enhancements to o

ven operation are made available.

CAUTION: The oven will be inoperable if the
firmware update is unsuccessful!

F

rom the Oven Off screen,

1.

I

nsert the smart card (see Figure 26). If

multiple smar

t cards are required, ensure the

corr

ect smart card is loaded first.

2.

From the COOLING DOWN or OVEN OFF mode,
pr

ess and hold the Info key until the oven

r

esets (approximately 5 seconds).

3.

When the oven beeps one long high tone, insert
the second car

d.

4.

When the o

ven beeps one long high tone, remove

the second smar

t card. The oven will reset,

indicating that the update is complete.

NO

TE: If the update is unsuccessful, the display will

r

emain off and the oven will beep one long, low tone.

I

f this occurs, repeat the above procedure. If the

update fails multiple times, contact

TurboChef as a

car

d may be damaged or the version may be incorrect.

Overview of the Edit Mode

The

EDIT MODE serves three main purposes:

1. To edit cook temperatures.

2. To edit names of food groups and items.

3. To edit food item settings.

T

o access the EDIT MODE,

1. Enable it from the “Options” screen (page 15).

2. Press the On/Off key to return the oven to the
“Cooling D

own” or “Off” screen.

3.

Press the On/Off key again to enter EDIT MODE.

Chang

ing Set Temperatures

The o

ven can store two set temperatures. Think of

each temperatur

e as a “block” of 10 food groups with

10 items each, or 100 total food items.

If a menu was loaded from a smart card or USB (page

16), the temperatures are already set - they do not
need to be changed.

The set temperature should never

be changed during normal operation.

Changing the set temperatur

e is not advised as a

solution for pr

oducts that are not cooking properly.

Rather

, r

efer to pages 19-20 if recipe settings are not

cooking as desir

ed.

T

o change a set temperature,

1.

Place the oven in EDIT MODE (see adjacent).

2.

Select the temperature to change by pressing
the adjacent soft key (F

igure 29).

3.

Using the numeric keypad, enter the new set
temperatur

e.

4.

Press the Enter key to confirm the change, or
the B

ack/Stop key to cancel.

EDIT TEMP 1 GROUPSEDIT TEMP 1: 500F

EDIT TEMP 2: 350F EDIT TEMP 2 GROUPS

VALID RANGE BETWEEN 350 - 525F

Figure 29: Temperature Edit Screen

R1

R2

R3
R4

R5

L1

L2

L3
L4

L5

18 THE EDIT MODE

Changing Food Group/Item Name

T

o change a food group, item, or quantity name:

1. Place the oven in Edit Mode (see page 17).

2. Press the R2 soft key to edit temperature 1 groups

or the R4 soft key to edit temperature 2 groups
(Figure 29, page 17).

3.

Select the group that contains the item(s) you
want to edit.

4. Select a food item.

5.

Select a quantity (high-capacity menus only).

6.

From the “Recipe Edit” screen (Figure 30, below),
edit the food group name:

- Use the number keys to change a character.

-

Press the R1 soft key to advance to the next
character

.

-

Press the L1 soft key to return to the previous
character.

- Press the R3 soft key to save changes.

7. Edit the recipe name:

-

Press the Down key to move to the “Recipe
N

ame” field.

- Use the instructions provided in step 6 to
edit the recipe name.

8. If applicable, edit the quantity name:

- Press the Down key to move to the
“Q

uantity Name” field.

- Use the instructions provided in step 6 to
edit the quantity name.

9. Press the R3 soft key to save changes. For
additional editing options, see adjacent.

Changing Cook Settings

T

o change cook settings,

1. Follow the steps in Changing Food Group/Item
Name, adjacent.

2. Use the number keys to adjust event settings:

- % Time (0-100% in 1% increments). The
sum of the per

centages across six events

must equal 100.

- % Top Blower (10-100% in 10% incr.)

-

% Bottom Blower (10-100% in 10% incr.)

-

% Microwave (0-100% in 10% incr.)

3. Use the Down key to move the cursor to the
“Warm Time” field.

NOTE: For ease of navigation, the R4 “Time” soft key
jumps the cursor to the warm time field.

4.

Use the number keys to adjust the cook time.

5. Press the R3 soft key to save changes.

NOTE: For the save to take effect, the cursor must be
advanced past the field that was last edited.

6.

If desired, press the R5 soft key to test-cook the
ne

w settings. In doing so, the oven may require

additional warmup time.

7. When all editing is complete, return to the Set
Options screen and turn off the Edit Mode (see
page 15). This will allow access to the regular
cook mode.

EVENT %TIM %TOP %BOT %WAV

1 025

020 020 050
2 025% 040 060 025
3 025 060 040 075
4 025

090 100 010
5 000 010 010 000
6 000

010 010 000
7 000 010 010 000
8 000

010 010 000

TOTAL TIME = 01:40

MUFFINS RECIPE 6

% TOTAL = 100

SP = 450F CC = 455F

COOK

TIME

%TIM

SAVE

F

igure 30: Food Item Edit Screen

R1

R2

R3
R4

R5

L1

L2

L3
L4

L5

TROUBLESHOOTING

19

Troubleshooting

The following is a list of fault codes and error messages, along with the possible problem(s) that the oven
may be experiencing. If you experience one of these issues, please attempt the recommended action
before calling Customer Support (800.90TURBO, +1 214.379.6000). If a fault code, error message, or
pr

oblem occurs that does not appear on this list, contact Customer Support.

NOTE: Any fault codes listed in

bold will terminate a cook cycle upon discovery. F6 will not terminate a

cook cycle; however, it will alert the user of a possible air circulation problem.

W

ARNING: Food, oven door, and oven cavity are hot! Use extreme caution when troubleshooting

the issues belo

w.

Issue Possible Cause(s) Resolution

N

o power to

o

ven.

-

Oven is not plugged in.

-

Main circuit breaker is tripped.

-

Plug oven in.

-

Verify wall circuit breaker is on. Reset
br

eaker and then power oven back on.

Ov

en is not

warming

up

pr

operly

.

-

Ov

en is in OFF state.

-

D

oor is not closed.

-

Ov

en has been switched off at

the main cir

cuit br

eaker.

-

H

igh-limit thermostat tripped

-

P

ress the “On/Off” soft key.

-

Close the cook cavity door

.

-

P

lace the oven in the OFF state and unplug

the o

v

en – leave for two minutes. Re-plug
in the oven, switch on the isolator/main
po

w

er supply, and press “On/Off” key.

-

P

ress the button located in the bottom-

left corner of the o

v

en rear wall to reset

the high-limit thermostat.

Display reads
“Oven Door
O

pen

” and alarm

sounds.

- Food obstruction preventing
door from closing.

-

Ov

en door is open.

- Door switches are out of
alignment.

- Open door and remove obstruction.

-

O

pen and close the door several times.

- Call Customer Support.

Oven is not cook­ing pr

operly.

- Oven is not clean. (Large
deposits of gr

ease, carbon, or
food debris dilute the
microwave.)

-

Incorrect group and/or item
name was selected for the
pr

oduct.

-

P

roduct was not cooked from
correct starting state (for
example, r

oom temperature

instead of frozen).

-

Rack incorrectly positioned
(i5 o

v

en only).

- Lower air diverter is missing.

- Clean the oven following the cleaning
instr

uctions on pages 7-9.

-

Check to make sure correct food group
and/or item was selected for the product
being cooked.

-

E

nsure product was in the correct state

before being placed in the oven.

-

Verify the rack is in the correct position.

- Verify the air diverter is installed properly
(pages 7-9).

20 TROUBLESHOOTING

Issue P

ossible Cause(s)

R

esolution

F1: Blower Running
Status Bad

- Oven power interrupted.

- Blower motor not running.

- Verify wall circuit breaker is on. Reset the
br

eaker and then po

wer the oven on.

- Place the oven in the OFF state and unplug
the oven – leave for two minutes. Re-plug in
the oven, switch on the isolator/main power
supply

, and press the “On/Off” soft key.

-

Call Customer Support.

F2: Cook
Temperature Low

- Oven power interrupted.

- Air nozzles on the top/bottom
of the cook cavity are clogged.

- Oven door is out of alignment.

- Defective heater.

- Blower motor not running.

- Oven not fully warmed up.

- Verify wall circuit breaker is on. Reset the
breaker and then power oven back on.

- Open oven door and verify the air nozzles
on the top/bottom of the cook cavity are
clean and not clogged.

- Open and close the door several times and
verify oven door is closed.

- Reset high-limit located in the bottom left
corner of the oven rear wall. If the problem
persists, call Customer Support.

- Call Customer Support.

- Repeat warmup and allow oven to idle
for five minutes.

F3: M

agnetron

Current Low

-

Microwave circuit defective.

-

Call Customer Support.

F4: D

oor Monitor

Defective

-

Oven door switches are out of
order.

- Call Customer Support.

F5: Magnetron Over
T

emperature

- Blockage of cool air into the
o

ven.

- Rear cooling fan exhaust
guar

d(s) clogged.

- Remove anything that may be obstructing
the flo

w of cool air into the oven.

- Check rear fans to see if they are free of
debris. Clean as r

equired.

F6: EC

Temp

-

Blockage of cool air into the
oven.

- Rear cooling fan exhaust
guar

d(s) clogged.

-

Remove anything that may be obstructing
the flow of cool air into the oven.

- Check rear fans to see if they are free of
debris. Clean as r

equired.

NORTH AMERICA LIMITED WARRANTY

21

North America Limited Warranty

T

ur

boChef “i5” and “i3” Rapid Cook Oven – North America

The

TurboChef rapid cook oven Limited Warranty outlined below is activated upon shipment of your oven. Should you require

additional assistance after r

eviewing the warranty outlined below, please call TurboChef Customer Support at 800.90TURBO.

Limit

ed Warranty

TurboChef Technologies, Inc. (“TurboChef ”) warrants to you, the purchaser, that under normal use the TurboChef rapid cook
o

ven you have purchased (the “Equipment”) will be free from defects in material and workmanship during the Warranty Period,

subject to the terms and conditions set for

th herein. The “Warranty Period” is twelve (12) months from the date the Equipment

is shipped fr

om TurboChef ’s U.S. factory or distribution center. This warranty is conditioned upon you promptly notifying
TurboChef of any claims, as provided in the paragraph entitled “Warranty Claims” below, and providing TurboChef with all
data and information requested by TurboChef or its service agents in connection with such claims as well as all necessary access
to your premises and the Equipment. This warranty is made only to the initial purchaser of the Equipment from TurboChef or
its authorized dealer; it is not assignable to subsequent purchasers unless TurboChef consents to such assignment in writing.

Disclaimer of Warranties

Except as provided in the Limited Warranty above, the Equipment is provided “as-is”. TurboChef disclaims all other warranties,
express, statutory or implied, including without limitation, the implied warranties of title, non-infringement, merchantability
and fitness for a particular purpose. TurboChef does not warrant that the Equipment will meet your specifications or needs. You
acknowledge that you are solely responsible for the selection of the Equipment and determining the suitability of the
Equipment for your needs.

Warranty Exclusions

Improper Installation, Operation or Maintenance:

Equipment that is not installed, operated and maintained in accordance with
TurboChef’s rapid cook oven owner’s manual (as may be updated by TurboChef from time to time, the “Manual”), a copy of
which is provided to you with the Equipment or otherwise will be furnished to you upon request, is excluded from this warran­ty. This warranty does not apply to damage or failure which results, in TurboChef ’s or its service agent’s sole opinion, from fail­ure to provide a suitable installation and operating environment (including power and HVAC) and facilities as prescribed by the
Manual, misuse, abuse, accident, neglect, power failure or power surges (over or under voltage), or to damage or failure from
flood, fire, lightning or other natural or man-made disasters, or other Acts of God, or to Equipment that has missing or altered
serial numbers.

Modifications and Repair: Equipment that has been modified or altered by persons other than TurboChef or its service agents,

or Equipment that has had non-approved devices or connection items attached thereto, is excluded from coverage under this
warranty

. R

epair of the Equipment by anyone other than TurboChef or its authorized service agents will void all warranties on

the E

quipment.

Accessories: Accessories and parts (collectively “Accessories”) that are consumed in the normal course of Equipment operation or

maintenance are excluded from this warranty. Failure of or damage to Equipment or components from the use of non-approved
cleaning chemicals, devices or pr

ocesses is also ex

cluded from this warranty. Accessories may include, but are not limited to,

ceramic cooking platters, paddles and appr

o

ved cleaning chemicals and devices.

Outstanding Invoices: If the full invoiced amount for Equipment purchased has not been paid within forty-five (45) days from

the invoice date, then TurboChef will have no obligation to honor this or any other warranty on the Equipment until payment
is r

eceiv

ed in full, including any accrued interest or other charges, has been satisfied, at which time warranty coverage will be

r

einstated, but the

Warranty Period will not be extended.

Required Upgrades

At any time during the Equipment’s warranty period, TurboChef reserves the right to perform any upgrade that TurboChef
deems necessar

y to the E

quipment, whether reactively, i.e., at the time of the next opportune servicing as defined by TurboChef,

or pr

oactiv

ely, i.e., at any time TurboChef deems necessary. These upgrades include, but are not limited to, any upgrade that
ensures the proper, reliable, and safe operation of the Equipment. If any upgrade is refused by the customer, TurboChef reserves
the right to, from the date of refusal, void the Equipment’s remaining warranty period.

22 NORTH AMERICA LIMITED WARRANTY

Warranty Service, Exclusive Remedy

TurboChef will be solely responsible for determining whether or not the Equipment or any component thereof is defective.
Defective components covered by this warranty will be repaired or replaced at TurboChef’s option without charge to you and
such repaired or replacement components will be covered by this warranty for the balance of the Warranty Period. Parts used in
the r

epair of defective components and replacement components may be new, recovered or rebuilt. At its sole option, TurboChef
may decide to replace defective Equipment covered by this warranty with new, recovered or rebuilt Equipment of equal or greater
capability, and such Equipment will be covered by this Limited Warranty for the balance of the Warranty Period. Defective
E

quipment and components will become the property of TurboChef. This paragraph states TurboChef’s sole and exclusive obliga­tion and liability and your sole and exclusive remedy under this warranty. TurboChef shall not be responsible for a failure to pro­vide warranty services due to causes beyond TurboChef ’s or its service agents’ control.

W

arranty Claims

Claims under this warranty must be reported to TurboChef during our normal working hours at 800.90TURBO, or such other
r

eporting service as TurboChef may designate. Upon receipt of the claim and related information and preliminary
verification that the claim is valid, TurboChef will promptly notify an authorized service agent to contact you and arrange for an
on-site repair visit during the service agent’s normal working hours. Any costs incurred by TurboChef or its service agent associat­ed with a ser

vice agent being refused or unable to gain access to the Equipment on your premises, or a claim not covered by this

warranty, will be charged to you.

Disclaimer of Damages

TurboChef disclaims all incidental, special and consequential damages, including but not limited to loss of use, lost revenue or
pr

ofits, or substitute use, suffered by you or any third party, whether arising in contract, tort (including negligence), or otherwise,
resulting from any breach by TurboChef or its service agents of this warranty, or resulting from the manufacture, use, or defects,
of or in the E

quipment, even if TurboChef was apprised of the possibility of such damages.

Customer Indemnity

Y

ou agree to indemnify, defend and hold TurboChef harmless from all third party claims, demands, judgments, fees and costs
directly or indirectly arising out of or related to your use of the Equipment. You further agree to indemnify and hold TurboChef
harmless from any incidental, consequential or special damages suffered by you, including lost revenue or profits, loss of use, or
substitute use, during periods of Equipment failure or loss of use.

Territory

This warranty is v

alid in the United States of America, Canada and Puerto Rico.

Governing Law, Entire Warranty

This warranty shall be governed and construed in accordance with the laws of the State of Georgia, USA (except with respect to
its provisions regarding conflicts of laws). The warranty described herein is the complete and only warranty for Equipment and
supersedes all prior oral or written agr

eements and understandings that may have existed between us relating to Equipment war-

ranties.

The terms of this warranty may not be altered, amended or modified except by a signed writing from TurboChef. Any

purported alteration, amendment or modification by a service agent or anyone else will not be enforceable against TurboChef.

Charges for Non-Warranty Service or Rejection of Service Visit

I

n the event that repairs, replacement or service are provided by TurboChef ’s service agents for work not covered by this limited

warranty

, customer agrees to pay the service agent directly according to the service agent’s normal scale of charges. In the event
TurboChef is invoiced by the service agent for services not covered under this extended warranty, TurboChef will invoice customer
and customer will pay such invoice based on terms of net 10 days. Customer also agrees to pay any cost incurred by TurboChef or
its service agent associated with a service agent responding to a call for service, but then being refused or unable to gain access to
the Ov

en on Customer’s premises. Failure to submit payment may, at TurboChef’s discretion, result in TurboChef voiding the bal-

ance of the warranty

. In no event will TurboChef authorize service to a store with an outstanding Non-Warranty invoice.

INTERNATIONAL LIMITED WARRANTY

23

I

nternational Limited Warranty

This Limited

Warranty shall apply to the sales of all TurboChef “i5” and “i3” Series ovens (the “Equipment”)

manufactur

ed by TurboChef Technologies, Inc. (“TurboChef”), and sold to purchasers outside of the United States,
Canada, Puerto Rico, Central and South America by an Authorized Distributor of TurboChef International (the
“Authorized Distributor”).

Limited Warranty

You, the purchaser (“You”) have entered into a sales contract with the Authorized Distributor for the purchase of the
Equipment. This Limited Warranty is made to you by the Authorized Distributor from whom you purchased the
E

quipment with the support of TurboChef. Subject to the limitations stated below, the Authorized Distributor warrants

to

Y

ou that the quantity and specification of the Equipment delivered to You shall be as set out in the Authorized

D

istributor’s acceptance of your order and that the Equipment will be free from any material defects in the product and

wor

kmanship for twelve (12) months from the date of installation (the “Warranty Period”), subject to the terms and

conditions set for

th herein.

Disclaimer

Y

ou acknowledge that You are solely responsible for the selection of the Equipment and determining the suitability of

the E

quipment for Your needs. All other warranties, conditions or terms relating to fitness for purpose, quality or condi-

tion of the E

quipment, whether expressed or implied by statute or common law or otherwise are excluded to the fullest

extent permitted b

y law.

T

he TurboChef Global Warranty System

This Limited

Warranty commences upon delivery of the Equipment to Your premises. The Authorized Distributor will

inspect and install the E

quipment at Your premises in accordance with TurboChef ’s instructions and will record the

serial number of the E

quipment, Your contact details, the date and location of installation and the results of the

A

uthorized Distributor’s inspection. This information will be entered by the Authorized Distributor into the TurboChef

global warranty system and will be used b

y TurboChef, the Authorized Distributor and its authorized service agents for

the pr

ovision of the warranty service.

R

equired Upgrades

A

t any time during the Equipment’s warranty period, TurboChef reserves the right to perform any upgrade that
TurboChef deems necessary to the Equipment, whether reactively, i.e., at the time of the next opportune servicing as
defined b

y TurboChef, or proactively, i.e., at any time TurboChef deems necessary. These upgrades include, but are not
limited to, any upgrade that ensures the proper, reliable, and safe operation of the Equipment. If any upgrade is refused
b

y the customer, TurboChef reserves the right to, from the date of refusal, void the Equipment’s remaining warranty

period.

W

arranty Service

D

uring the Warranty Period, any materially defective Equipment will be repaired or replaced free of charge at

TurboChef’s option provided that:

1. You notify the Authorized Distributor from whom You purchased the Equipment and/or TurboChef as soon as rea-

sonably possible after disco

very of a defect and in accordance with the warranty claims procedure set out below;

2. You provide the Authorized Distributor from whom You purchased the Equipment and/or TurboChef with all data

and information r

easonably requested by TurboChef, the Authorized Distributor or its authorized service agents in

connection with

Your warranty claim;

3. You make the Equipment available to TurboChef, the Authorized Distributor or its authorized service agents;

24 INTERNATIONAL LIMITED WARRANTY

4. The Equipment has been installed by an Authorized Distributor and you have provided all necessary information for
the A

uthorized Distributor to register the Equipment in the TurboChef global warranty system;

5.

The Equipment has been operated and maintained by You in accordance with TurboChef ’s “Owner’s Manual” pro-

vided with the Equipment (and as updated by TurboChef);

6. You have not used any non-approved devices, accessories, consumables or parts in conjunction with the Equipment;
and

7. Repairs, modifications or alterations have not been attempted other than by TurboChef, an Authorized Distributor or
its authoriz

ed service agent.

N

either

TurboChef nor the Authorized Distributor assumes any liability for damage caused by Your failure to provide a

suitable installation and operating envir

onment (including power and HVAC) or facilities as prescribed by the Manual,

misuse or abuse or b

y accident, neglect, power failure or power surges (over or under voltage) howsoever arising.

A

t its sole option, TurboChef may replace defective Equipment or components with new, recovered or rebuilt

E

quipment of equal or greater capability, and such Equipment or components will be warranted by the Authorized

D

istributor for the balance of the Warranty Period. Replaced defective Equipment or components will become the

pr

operty of TurboChef.

W

arranty Claims:

Any warranty claim must be made directly in writing either to the Authorized Distributor from

whom

You purchased the Equipment or to TurboChef at the following address:

T

urboChef Technologies, Inc.

4240 I

nternational Parkway, Suite 105

Carr

ollton, Texas 75007

P

hone: [phone]

F

ax: [phone]

The claim must include the serial number of the E

quipment and be received by TurboChef on or before the last day of
the Warranty Period. Upon receipt of Your claim, TurboChef will promptly notify an Authorized Distributor or an
authoriz

ed service agent to contact You, to verify Your claim and, if necessary, to arrange for an on-site repair visit

during normal working hours.

Consumables and Parts Used with The Equipment: Neither TurboChef nor the Authorized Distributor assumes any

liability for consumables and par

ts that are used in the normal course of Equipment operation or for failure of or

damage to E

quipment or components from the use of non-approved cleaning chemicals, devices or processes.

Charges for S

ervice Not Covered by Limited Warranty:

In the event that You request and receive repairs, replacement or

ser

vice not covered by this Limited Warranty, You will be invoiced and must pay the Authorized Distributor or author-

ized service agent directly according to its normal scale of charges and business terms.

P

roduct Liability:

Neither TurboChef nor the Authorized Distributor assumes any liability for any incidental, special or
consequential damages, including but not limited to loss of use, lost revenue or profits, or substitute use suffered by You
or any thir

d party, whether arising in contract, tort (including negligence), or otherwise resulting from any breach by

TurboChef or the Authorized Distributor of the Limited Warranty provided herein.

INTERNATIONAL LIMITED WARRANTY

25

Exclusive Remedy: This Limited Warranty states the Authorized Distributors and TurboChef ’s sole and exclusive obliga-

tion and liability and y

our sole and exclusive remedy under this Limited Warranty.

Third Party Rights: The UK Contract (Rights of Third Parties) Act 1999 is excluded from applying to this Limited

W

arranty and nothing her

ein confers or purports to confer on any third party any benefit or any right to enforce any

term of this Limited

Warranty.

Severability: If any item or provision contained in this Limited Warranty or any part of them (“an offending provision”)

is declared to be or becomes unenforceable, invalid or illegal for any reason whatsoever in any jurisdiction, the other
terms and provisions of this Limited Warranty shall remain in full force and effect in that jurisdiction as if it had been
ex

ecuted without the offending provision appearing in it and the entire Limited Warranty shall remain in full force and

effect in all other jurisdictions.

G

overning Law, Entire, Agreement:

This Limited Warranty shall be governed by and construed according to English

law

. The application of the United Nations Convention on International Sale of Goods to this Limited Warranty is

expr

essly excluded. This Limited Warranty may not be altered, amended or modified by the Authorized Distributor or

its ser

vice agent, and no representation, alteration, amendment or modification by TurboChef shall be valid unless in a

signed form fr

om TurboChef.

For service or information:

TM

G

lobal Operations

4240 International Pkwy, Suite 105
Carrollton, Texas 75007 USA
[phone] PHONE
[phone] FAX

C

ustomer Support

1-800-90TURBO
[phone]
turbochef.com

WITHIN NORTH AMERICA CALL

Customer Support at 800.90TURBO

OUTSIDE NORTH AMERICA CALL

+1 214.379.6000 or Your Authorized Distributor

art Number: i5-9227 / Revision G / January 2010

P

y Code: NA/EU

Countr