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ESX, TSXa, TSX
Elliptical Owner’s
Manual
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Frank Trulaske, founder and CEO of TRUE®, has had the same simple philosophy of delivering
superior products, service and support for over 29 years. Today, TRUE is the global leader in
premium cardio equipment for the commercial and residential markets. Our goal is to be
the leader in technology, innovation, performance, safety and style. TRUE has received many
awards for its commercial and retail product over the years and remains the benchmark
for the industry. Fitness facilities and consumers invest in TRUE products for their durable
commercial platforms used in all its cardio products, commercial, light commercial and
residential alike.
The proud manufacturing traditions of quality and the culture of innovation at TRUE has
given rise to a full line of truly extraordinary treadmills, indoor cycles and elliptical crosstrainers. As a result, people all over the world are beneting from the TRUE experience.
Innovation across the full product line has made TRUE successful and is a trademark of
the TRUE heritage. TRUE’s patented Heart Rate Control® technology is just one of the
remarkable ways we deliver simple and superior performance every user can enjoy, and most
importantly, use to achieve personal health and tness goals.
TRUE strives to perfect biomechanically correct and orthopedically comfortable, functional
products. Whether it be the mesh seat in the recumbent bike, the Soft Step® in the elliptical
cross-trainers or the Soft System® in our treadmills, we deliver the best.
At the heart of our success is the relentless and systematic life testing of both our products
and their components. We have dedicated employees who understand our philosophy is to
deliver the best products in the world.
Our goal is not to sell the most cardio products in the world, but to deliver the world’s best
premium equipment for our customers’ health and tness solutions.
To own a TRUE machine is to be part of an exclusive tness community that delivers results
– your results.
Thank you for becoming a part of the TRUE experience.
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Table of contents
Chapter 1: Safety Instructions.............................................4
Chapter 2: Elliptical Overview............................................10
Chapter 3: Display Console.................................................14
Chapter 4: Programming & Operation............................17
Chapter 5: Care & Maintenance........................................22
Chapter 6: Troubleshooting................................................24
Chapter 7: Additional Information...................................26
IMPORTANT:
Product specications, features & software are subject to change without notice.
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Chapter 1: Safety Instructions
Chapter 1: Safety Instructions
Chapter 2: Elliptical Overview
Chapter 3: Display Console
Chapter 4: Programming & Operation
Chapter 5: Care & Maintenance
Chapter 6: Troubleshooting
Chapter 7: Additional Information
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Chapter 1: Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE SAFETY INSTRUCTIONS
CAUTION: Health related injuries may result from incorrect or excessive use of exercise equipment.
TRUE STRONGLY recommends seeing a physician for a complete medical exam before undertaking an
exercise program, particularly if the user has a family history of high blood pressure or heart disease, is
over the age of 45, smokes, has high cholesterol, is obese or has not exercised regularly in the past year.
TRUE also recommends consulting a tness professional on the correct use of this product. If at any time
while exercising the user experiences faintness, dizziness, pain or shortness of breath, he or she must stop
immediately.
GETTING STARTED
WARNING: READ ALL INSTRUCTIONS BEFORE USING THE ELLIPTICAL.
WARNING: To reduce the risk of electrical shock, always unplug this TRUE product before cleaning or
attempting any maintenance activity.
WARNING: To reduce the risk of burns, re, electric shock or injury, it is imperative to connect each
product to a properly grounded electrical outlet. A risk of electrical shock may result from improper
connection of the equipment’s grounding conductor. Check with a qualied electrician if you are unsure
about proper grounding techniques. Do not modify the plug provided with this product. If it will not t an
electrical outlet, have a proper outlet installed by a qualied electrician. Your TRUE Fitness product must
be properly grounded to reduce risk of shock if the elliptical malfunctions. Your elliptical is equipped with
an electrical cord, which includes an equipment grounding conductor and a grounding plug. The plug must
be inserted into an outlet that has been properly installed and grounded in accordance with all local codes
and ordinances. A temporary adapter cannot be used to connect this plug to a two-pole receptacle in North
America. If a properly grounded 15 amp outlet is not available, a qualied electrician must install one.
WARNING: Keep instructions out of reach of children.
WARNING: Do not move the elliptical by lifting the console. Do not use the console as a handlebar during a
workout.
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Chapter 1: Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS:
• When using this exercise machine, basic precautions should always be followed, including the following:
• This appliance [ES 120V (models ESX, TSXa, TSX)] is intended for residential use.
• Read all instructions before using this treadmill.
DANGER: To reduce the risk of electric shock, always unplug the elliptical before cleaning.
WARNING: To reduce the risk of burns, re and electric shock or injury to persons, follow these
instructions:
• This appliance should never be left unattended when plugged in.
• Unplug it from the outlet when not in use and before any servicing.
• Do not operate the elliptical while being covered with a blanket, plastic, or anything that insulates or stops
airow.
• Close supervision is necessary if the elliptical is used by children, used near children. Also applies to
disabled persons.
• Use this elliptical only for its intended use as described in this manual.
• Do not use attachments not recommended by the manufacturer.
• Never operate this elliptical if it has a damaged power cord or plug, if it is not working properly, if it
has been damaged or dropped, or if it has been submerged in water. In these cases, a qualied service
technician should examine this elliptical.
• Do not use the power cord as a handle for transporting.
• Keep the power cord away from heated surfaces.
• Never operate the with the air vents blocked. Keep air vents free from clogs.
• Never drop or insert any object into any opening.
• Use indoors only.
• Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
• To disconnect power cord, rst turn power switch to the o position, then remove plug from outlet.
• Allow only trained personnel to service this equipment.
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Chapter 1: Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS:
• Never use near water or while wet. Using this elliptical around a pool, hot tub or sauna will void the
warranty.
• Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they
are out of reach of the elliptical while it is in motion.
• Allow only one person at a time on the elliptical while it’s operating.
• Ensure that the back of the elliptical is placed at least 39” away from a wall or other obstructions.
• Ensure that the sides of the elliptical are placed at least 20” away from a wall or other obstructions.
• Do not allow animals on or near the elliptical while it’s operating.
• Consult your physician before beginning any exercise program.
• Do not use if you have a cold or fever.
GROUNDING INSTRUCTIONS
• This product must be grounded. If it should malfunction or breakdown, grounding provides a path of
least resistance for electric current to reduce the risk of electric shock. This product is equipped with a
cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into
an appropriate outlet that is properly installed and grounded in accordance with all local codes and
ordinances.
DANGER: Improper connection of the equipment-grounding conductor can result in a risk of electric
shock. Check with a qualied electrician or serviceman if you area in doubt as to whether the product is
properly grounded. Do not modify the plug provided with the product – if it will not t the outlet; have a
proper outlet installed by a qualied electrician.
• The 120-V model is for use on a nominal 120-V circuit and has a grounding plug that looks like the plug
illustrated in gure A. Make sure the product is connected to an outlet having the same conguration as
the plug. No adaptor should be used with this product.
• The 230-V model is for use on a circuit having a nominal rating more than 120-V and is factory-equipped
with a specic electric cord and has a grounding plug that looks like the plug illustrated in gure B. Make
sure that the product is connected to an outlet having the same conguration as the plug in Figure B. No
adapter should be used with this product. If the product must be reconnected for use on a dierent type of
electric circuit, the reconnection should be made by qualied service personnel.
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Chapter 1: Safety Instructions
GROUNDING INSTRUCTIONS
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Chapter 1: Safety Instructions
CAUTION:
• To avoid injury stand on the side rails before starting the elliptical.
• To disconnect, turn power OFF at the ON/OFF switch, then remove plug from electrical outlet.
• Never operate a TRUE product if it has a damaged power cord or electrical plug, of if it has been dropped,
damaged, or even partially immersed in water. Contact TRUE Customer Service.
• Position this product so the power cord plug is accessible to the user.
• Keep the power cord away from heated surfaces. Do not pull the equipment by the power cord or use the
cord as a handle. Do not run the power cord along the side or under the elliptical.
• If the electrical supply cord is damaged it must be replaced by the manufacturer, an authorized service
agent, or a similarly qualied person to avoid a hazard.
• Do not use this product in areas where aerosol spray products are being used or where oxygen is being
administered. Such substances create the danger of combustion and explosion.
• Always follow the console instructions for proper operation. Close supervision is necessary when used by
or near children, or disabled persons.
• Do not use this product outdoors, near swimming pools or in areas if high humidity including extreme
temperature changes
• Never operate a TRUE product with the air openings blocked. Keep air openings free of lint, hair or any
obstructing material.
• Never insert objects into any openings in this product. If an object should drop inside, turn o the power,
unplug the power cord from the outlet and carefully retrieve it. If the item cannot be reached, contact TRUE
Customer Service.
• Never place liquids of any type directly on the unit except in the accessory tray or bottle holders.
Containers with lids are recommended.
• Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats or spikes.
Make sure no stones are embedded in the soles. Do not use this product in bare feet. Keep all loose
clothing, shoelaces and towels away from moving parts.
• Do not reach into or underneath the unit, or tip it on its side during operation.
• Keep rear of the elliptical at least 39” away from the wall or other obstructions and the sides of the
elliptical at least 20” away from the wall or obstructions.
• Use the side handrails whenever additional stability is required. In case of emergency, such as tripping,
the side handrails should be grabbed and the user should place his/her feet on the side platforms. The
front handlebars should be used to grasp the heart rate sensors or to rest the hand on while operating the
activity zone keys, but not for stability, emergency, or continuous use.
• Do not exceed maximum user weight as outlined in the product specication section of this manual.
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Chapter 2: Elliptical Overview
Chapter 1: Basic Safety
Chapter 2: Elliptical Overview
Chapter 3: Display Console
Chapter 4: Programming & Operation
Chapter 5: Care & Maintenance
Chapter 6: Troubleshooting
Chapter 7: Additional Information
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Chapter 2: Elliptical Overview
ESX
Contact Heart Rate
Pads
Hand Rails
Rotating Handgrips
Keypad +
Console
Handgrip
Adjustment
Side Rails
Footpad
Footpad
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Chapter 2: Elliptical Overview
TSXa
Console
Contact Heart Rate
Pads
Hand Rails
Side Rails
Footpad
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TSX
Chapter 2: Elliptical Overview
Console
Hand Rails
Contact Heart Rate
Pads
Side Rails
Footpad
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Chapter 3: Display Console
Chapter 1: Safety Instructions
Chapter 2: Elliptical Overview
Chapter 3: Display Console
Chapter 4: Programming & Operation
Chapter 5: Care & Maintenance
Chapter 6: Troubleshooting
Chapter 7: Additional Information
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ESX, TSXa
Chapter 3: Display Console
mix3 WORKOUT Key
QUICK START Key
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HRC WORKOUTS Key
MANUAL WORKOUT
Key
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TSX
Chapter 3: Display Console
QUICK START Key
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HRC WORKOUTS Key
mix3 WORKOUT Key
MANUAL WORKOUT Key
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Chapter 4: Programming &
Operation
Chapter 1: Safety Instructions
Chapter 2: Elliptical Overview
Chapter 3: Display Console
Chapter 4: Programming & Operation
Chapter 5: Care & Maintenance
Chapter 6: Troubleshooting
Chapter 7: Additional Information
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Chapter 4: Programming &
Operation
Here is a list of programming options available on your elliptical. Operation may dier depending on the
model. For more information on programming and operation please visit www.truetness.com.
mix3:
mix3:• is a cross-training workout that gives you the most exercise for your training time, both
lower-body and upper-body. The program takes you through a sequence of exercises that
is slightly dierent each time. The duration of each exercise varies between 30, 40, 50, or 60
seconds.
Preset Workouts:
Rolling Hills:• a series of gently changing workloads
One Big Hill:• with the workload gradually increasing to a maximum at the halfway point, then
decreasing gradually to the end.
Easy Intervals:• with a moderate change between work and rest intervals.
Sport Intervals:• with a large change between work and rest intervals.
Manual Workout: This is a workout where all aspects of the workout (workout time, distance,
workload and level) are decided by the user.
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Chapter 4: Programming &
Operation
Target Heart Rate
TRUE’s heart rate control (HRC) workouts let the elliptical monitor your relative exercise intensity by way of
your heart rate, then automatically adjust the workload to keep you at your target heart rate and thus your
desired exercise intensity.
Your heart rate is a good measure of your body’s exercise stress level. It reects dierences in your physical
condition, how tired you are, the comfort of the workout environment, even your diet and emotional state.
Using heart rate to control workload takes the guesswork out of your workout settings.
Consult your physician before using heart rate controlled workouts for advice on selecting a target heart
rate range. Also, it is important to use the elliptical for several workouts in the manual mode while
monitoring your heart rate.
Compare your heart rate with how you feel to ensure your safety and comfort.
You need to wear a heart rate monitoring chest strap to use heart rate control. Monitoring is not
recommended when using the contact heart rate system for heart rate control workouts.
Instructions:
Put on a Polar® or compatible transmitter chest strap.
Press ENTER until you reach desired program.
Enter your target heart rate using numeric keys or + and – keys and press ENTER
Adjust time using numeric keys or + and – keys and press ENTER
Enter maximum speed and press ENTER
Enter maximum grade and press ENTER
Press START to begin program
Warm up:
At the beginning of an HRC workout, the elliptical is in full Manual Control mode. Gradually increase your
work level to slowly raise your heart rate to within 10 beats per minute (bpm) of your target heart rate.
At the heart rate control stage the elliptical takes control of workload and resistance
keeping your heart rate within a few bpm of your target. If you are using interval HRC, the elliptical
alternates between work and rest intervals.
Cool-down:
At the end of your workout time or distance, the elliptical reduces workload by half and goes back into
Manual Control mode, where you directly control your cool-down.
Your elliptical can remember more than one workout setup for a heart rate control workout. You can select
these in later workouts so you don’t have to re-enter your workout parameters, which tend to stay the same
from workout to workout.
During workout setup, if you keep pressing ENTER you will continue to scroll through the workout setup
parameters. You can press ENTER at any time to accept the current parameters and begin your workout.
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Chapter 4: Programming &
Operation
Heart rate Cruise Control
While in any workout, set your current heart rate as your target heart rate by pressing the HRC CRUISE
CONTROL key.
User Defined Workouts/Settings:
Heart Rate Monitoring:
This treadmill can monitor your heart rate using either the chest strap provided with the treadmill or the
metal grips on the hand rails (called contact heart rate or CHR pads). A chest strap transmits your heart rate
to the treadmill via radio, and the CHR pads connect to a special computer circuit to extract your heart rate.
Chest Strap Heart Rate Monitoring:
Although this treadmill functions ne without using the heart rate monitoring
feature, this kind of monitoring gives you valuable feedback on your eort
level. Chest strap monitoring also allows you to use Heart Rate Control, the
most advanced exercise control system available.
When you wear a Polar® or compatible transmitter strap, the treadmill will
display your heart rate as a digital beats-per-minute (bpm) readout.
The transmitter strap should be worn directly against your skin, about one inch
below the pectoral muscles/breast line (see picture). Women should be careful
to place the transmitter below their bra line.
Some moisture is necessary between the strap and your skin. Sweat from your
exercise works best, but ordinary tap water may be used prior to your workout
if desired.
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Chapter 4: Programming &
Operation
A Note On Heart Rate Monitoring:
The chest strap produces a FM signal that the treadmill reads and registers your heart rate. The accuracy of
a reading may be aected when outside interference is present.
Contact Heart rate (CHR):
The CHR system lets you monitor your heart rate without wearing a strap.
Gently grasp the CHR pads.
During this time, the system is analyzing and locking in your heart rate.
Within about 15 seconds, your digital heart rate in beats per minute (bpm) should be displayed.
Important:
Exercise with smooth body motions.
Breathe smoothly and regularly, and avoid talking.
(Talking will cause unrepresentative heart rate spikes of 5 to 10 bpm.)
Grip the pads lightly, not tightly.
Make sure your hands are clean, free of both dirt and hand lotions.
When using a HRC workout, it is best to use chest strap monitoring.
Heart rate based workouts work best with the extra accuracy gained from a chest strap heart rate
monitoring system.
A Note on CHR Accuracy:
CHR monitoring may be less accurate than a chest strap, since the heart rate signals are much stronger at
the chest.
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Chapter 5: Care & Maintenance
Chapter 1: Safety Instructions
Chapter 2: Elliptical Overview
Chapter 3: Display Console
Chapter 4: Programming & Operation
Chapter 5: Care & Maintenance
Chapter 6: Troubleshooting
Chapter 7: Additional Information
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Chapter 5: Care & Maintenance
Care & Maintenance
It is important to perform the minor maintenance tasks described in this section. Failure to maintain the
elliptical as described here could void the TRUE Fitness Warranty. To reduce the risk of electrical shock,
always unplug the unit from its power source before cleaning or performing any maintenance tasks.
Inspection:
Inspect the elliptical daily. Look and listen for loose fasteners, unusual noises, worn or frayed power cords,
and any other indications that the equipment may be in need of service. If you notice any of these, obtain
service.
Important: If you determine that the elliptical needs service, make sure that the elliptical cannot be
used inadvertently. Turn the unit O, and then unplug the power cord from its power source. Remove the
magnetic safety key and safety clip and store it in a safe place. Make sure other users know that the elliptical
needs service.
Cleaning the Equipment:
TRUE recommends the elliptical be cleaned before and after each workout. Use mild soap and water to
dampen a soft cloth and wipe all exposed surfaces. This helps remove any dust or dirt.
CAUTION: Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may
void the TRUE Fitness Warranty. Never pour water or spray liquids on any part of the elliptical. Allow the
elliptical to dry completely before using. Frequently vacuum the oor underneath the unit to prevent the
accumulation of dust and dirt, which can aect the smooth operation of the unit.
Storing the Chest Strap:
Store the chest strap in a place where it remains free of dust and dirt such as, in a closet or drawer. Be sure
to protect the chest strap from extremes in temperature. Do not store it in a place that may be exposed to
temperatures below 32° F (0° C). To clean the chest strap, use a sponge or soft cloth
dampened in mild soap and water. Dry the surface thoroughly with a clean towel.
Long Term Storage:
When the treadmill is not in use for any length of time, turn it o. Make sure that the power cord is
unplugged from the power source and is positioned so that it will not become damaged or interfere with
people or other equipment.
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Chapter 6: Troubleshooting
Chapter 1: Safety Instructions
Chapter 2: Elliptical Overview
Chapter 3: Display Console
Chapter 4: Programming & Operation
Chapter 5: Care & Maintenance
Chapter 6: Troubleshooting
Chapter 7: Additional Information
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Chapter 6: Troubleshooting
Basic Treadmill Troubleshooting Guide
The following are common questions that are asked. For all other inquiries we would ask that you call your
local dealer/service provider in your area for support.
Q. What does it mean when my panel displays no lights?
A. Such symptoms can be caused by:
• Verify you are receiving power to your outlet buy using an alternative device.
• It could mean that your unit is not plugged in.
• You will need to check the toggle switch on the front base of the unit to make sure it is in the ON position.
• You can check to see if your circuit breaker switch on your unit has been tripped. If so, you can reset it
and the lights should reappear on your display. If it will not reset, you will need to call your local dealer or
service provider to set up a service call.
Q. The upper display shows an error code or has odd characters.
A. If your display has any error messages on it TRUE Fitness recommends that you contact your local
dealer or service provider to arrange a service call. The error codes are there for your protection and we do
not recommend that you continue using the unit without consulting a professional.
Q. Is there any maintenance that I need to do to my elliptical?
A. TRUE Fitness encourages our customers to set themselves up with a preventative maintenance contract.
These can be provided through your dealer or local service provider.
Q. How do I arrange for a service or preventative maintenance appointment?
A. TRUE Fitness recommends that you gather the serial number, model number, and a brief description
of the reason for the request before contacting anyone. Once that information has been gathered you may
contact your selling dealer or local service company to set an appointment. (If you are not familiar with who
is in your area, you may visit our website at www.truetness.com and use our dealer locator to obtain the
contact information for the closest dealer in your area.)
If you would like you may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or
e-mailing us at info@truetness.com Monday – Friday during normal business hours with any further
questions or comments.
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Chapter 7: Additional Information
Chapter 1: Safety Instructions
Chapter 2: Elliptical Overview
Chapter 3: Display Console
Chapter 4: Programming & Operation
Chapter 5: Care & Maintenance
Chapter 6: Troubleshooting
Chapter 7: Additional Information
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Chapter 7: Additional Information
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Chapter 7: Additional Information
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Chapter 7: Additional Information
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ESX Warranty
Chapter 7: Additional Information
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Chapter 7: Additional Information
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TSXa and TSX Warranty
Chapter 7: Additional Information
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Chapter 7: Additional Information
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Chapter 7: Additional Information
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Chapter 7: Additional Information
What Is TRUE World?
TRUE World is the way in which we hope to further engage our TRUE community. Whether you are a
TRUE dealer, an owner of a piece of TRUE cardio equipment, or simply a tness enthusiast, we hope you
become part of TRUE World.
With the new Universal Console on TRUE cardio equipment, TRUE World is a place where YOU select
the machine with the display YOU choose, tailoring each machine to t your needs and budget. The
new console choices range from classic to trendsetting.
Only in the TRUE WORLD can you nd this new console design that not only provides a sleek, cohesive
look, but also provides versatile display options for EVERY piece of equipment.
But that’s just the beginning. Share what your TRUE World is online with us -- through our website
www.truetness.com/world or through our social media sites on Facebook and Twitter.
TRUE World is a community of users. Through that community of users we hope to continue the
tradition of excellence that is TRUE. TRUE World is a place where tradition meets technology; where
29 years of continuous innovation and improvement produces ONE THING - the world’s nest cardio
equipment. Only TRUE users know - these rugged yet elegant machines are simply the smoothest,
quietest, and most durable on the market.
TRUE WORLD is helping us prepare our premier cardio machines to meet the future.
This truly is just the beginning...
www.facebook.com/TRUE-tness
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Chapter 7: Additional Information
CONTACT INFORMATION
TRUE FITNESS SERVICE DEPARTMENT
865 HOFF ROAD
ST. LOUIS, MO 63366
1.800.883.8783
HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST
TRUE FITNESS HOME OFFICE
865 HOFF ROAD
ST. LOUIS, MO 63366
1.800.426.6570
1.636.272.7100
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