Triton RT2000 User Manual

MODEL RT2000

UTOMATED TELLER MACHINE

USER MANUAL

TDN 07103-00047 May 19, 2014

CORPORATE HEADQUARTERS

21405 B Street Long Beach, MS 39560 Phone: (228) 575-3100

Fax: (228) 575-3101

MODEL RT2000 SERIES USER MANUAL

DISCLAIMER

The manufacturer of the Automated Teller Machine (ATM) product(s) described herein makes no representations or warranties, either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied warranties of fitness for a particular purpose or for any indirect, special, or consequential damages. Information in this document is subject to change without notice and does not represent a commitment on the part of the manufacturer .

USE OF THIS PRODUCT IN A MANNER OTHER THAN THOSE DESCRIBED IN THIS MANUAL MA Y RESUL T IN PERSONAL INJURY.

FCC COMPLIANCE (US units with modems)

Statement of Compliance: This equipment complies with Part 68 of the FCC rules. Located in the control area of the A TM is the product label. This label lists the FCC registration number and ringer equivalence number of the unit. If requested, this information must be provided to the telephone company . USCO/FIC Codes: When ordering service from the telephone company for the R T2000 ATM, the following information should be supplied: Universal Service Order Code (USOC): RJ-11C The Facility Interface Code (FIC): 02LS2

Plug and Jack: The plug and jack used to connect this equipment to premise wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. The telephone cord is designed to be connected to a compatible modular jack that is also compliant.

Ringer Equivalent Number (REN): The REN is used to determine the number of the devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed five (5). To be certain of the number devices that may be connected to a line, as determined by the local RENs, contact the local telephone company .

Harm to the Network: If the RT2000 A TM causes harm to the telephone network, the telephone company will notify the customer that a temporary discontinuation of service may be required. If advanced notice is not possible, the telephone company will notify the customer as soon as possible. You will be advised of your right to file a complaint with the FCC if you believe it’s necessary .

MODEL RT2000 SERIES USER MANUAL

Notification of Changes in T elephone Company Equipment: The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advanced notice in order for you to make necessary modifications to maintain uninterrupted service.

Repairs and Returns: If telecom compatibility trouble is experienced with the RT2000 A TM, you may contact for repairs and warranty information: T riton at 1-228-8681317

Triton Systems of Delaware, Inc.

522 East Railroad Street Long Beach, MS 39560

If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved. Repairs should be made only by qualified factory representatives.

Party Lines: The R T2000 ATM must not be used on party lines.

Alarm Equipment: The RT2000 A TM should have its own dedicated phone line. Do not install the RT2000 on the same line as alarm equipment.

Electrical Safety Advisory: Telephone companies report that electrical surges, typically lightening transients, are very destructive to customer equipment connected to AC power sources. This has been identified as a major nationwide problem. A commercially available, power surge suppressor, is recommended for use with the RT2000 to minimize damage in the event of an electrical sur ge.

CANADIAN IC COMPLIANCE

NOTICE:

The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational, and safety requirements as prescribed in the appropriate terminal equipment technical requirements document(s). The department does not guarantee the equipment will operate to the user’s satisfaction.

iii

MODEL RT2000 SERIES USER MANUAL

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility , telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority or electrician, as appropriate.

NOTICE:

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

AVIS:

L ’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur . A vant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de 1’entreprise locale de télécommunication. Le maté-riel doit également être installé en suivant une méthode acceptée de raccordement. L ’abonné ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées cidessus n’empêche pas la dégradation du service dans certaines situations.

MODEL RT2000 SERIES USER MANUAL

Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales. Avertissement: L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir recours à an service d’inspection des installations électriques, ou à un électricien, selon le cas.

AVIS:

L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’exède pas 5.

UNITED KINGDOM

This equipment has been approved in accordance with Council Decision 98/482/ EC for pan-European single terminal connection to the Public Switched T elephone Network (PSTN). However, due to differences between the individual PSTNs provided in the different countries, the approval does not, of itself, give unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, contact your equipment supplier in the first instance. This unit uses only Dual-T one Multi-Frequency (DTMF) address signaling.

EMISSIONS (EMI)

US REQUIREMENTS

This device complies with Part 15 of the FCC rules. Operation is subject to the following two (2) conditions:

1) This device may not cause harmful interference.

2) This device must accept any interference received, including interference that may cause undesired operation.

MODEL RT2000 SERIES USER MANUAL

Note:

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

CANADIAN REQUIREMENTS

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the Radio Interference Regulations of the Canadian Department of Communications. This Class A digital apparatus complies with Canadian ICES-003.

Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada. Cet appareil numerique de la classe A est conforme a la norme NMB-003 Canada.

UK REQUIREMENTS

Warning:

This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures.

MODEL RT2000 SERIES USER MANUAL

Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, Inc.

The information in this publication has been carefully checked and is believed to be accurate. However, T riton Systems of Delaware, Inc. assumes no responsibility for any inaccuracies, errors, or omissions that may be contained in this document. In no event will Triton Systems of Delaware, Inc. be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Triton Systems of Delaware, Inc. reserves the right to make improvements in its documentation and the products it describes at any time, without notice or obligation.

T rademark Acknowledgements

Microsoft W indows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Triton Connect is a trademark of Triton Systems of Delaware, Inc. CashW orks is a trademark of CashW orks,Inc. PaySpot is a trademark of Euronet W orldwide. Western Union is a registered trademark of W estern Union Holdings, Inc. Intel is a registered trademark of Intel Corporation.

vii

MODEL RT2000 SERIES USER MANUAL

Warranty S tatement

Manufacturer warrants that the products delivered to a distributor will perform in accordance with the Manufacturer’s published specifications for thirteen months from date of shipment in Long Beach, MS.

Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence, accident, or to any loss or damage to the products while in transit.

Written notice and explanation of circumstances surrounding any claims that the goods have proved defective in material or workmanship shall be given promptly from the distributor to the manufacturer . No claim may be made, or action brought, by or through a distributor after the expiration of 14 months following any alleged breach of warranty .

Distributor’s sole and exclusive remedy in the event of defect is expressly limited to the replacement or correction of such defective parts by manufacturer at its election and sole expense, except there shall be no obligation to replace or repair items which, by their nature, are expendable. If Manufacturer is unable to replace

or repair the defective parts, Manufacturer shall refund to Distributor that portion of the purchase price allocable pays to such goods.

No representation or other affirmation of fact not set forth herein, including but not limited to statements regarding capacity , suitability for use, or performance of the goods, shall be or be deemed to be a warranty or representation by Manufacturer for

any purpose, nor give rise to any liability or obligation of Manufacturer whatever.

Except as specifically provided in this document, there are no other warranties expressed or implied including, but not limited to, any implied warranties or mer-

chantability or fitness for a particular purchase.

Limitation of Liability

In no event shall manufacturer be liable for loss of profits or incidental, indirect, special, consequential or other similiar damages arising out of any breach of this

contract or obligations under this contract.

Defense of Infringement Claims

If notified promptly in writing of any action (and all prior claims relating to such action) brought against the Distributor based on a claim that Distributor’s use of the goods infringes a patent or other intellectual property right, and if given access by Distributor to any information distributor has regarding such alleged infringement, Manufacturer agrees to defend Distributor in such action at its expense and will pay any costs or damages finally awarded against Distributor in any such action, provided the Manufacturer shall have had sole control of the defense of any such action and all negotiations for its settlement or compromise.

viii

MODEL RT2000 SERIES USER MANUAL

In the event that a final injunction shall be obtained against the Distributor’s use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer’s opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual property right, Manufacturer will, at its option and at its expense, either procure for the Distributor the right to continue using the goods, replace or modify the same so they become non-infringing or grant the Distributor a credit for such goods as depreciated and accept their return. The depreciation shall be an equal amount per year over the lifetime of the goods as established by Manufacturer.

Manufacturer shall not have any liability to the Distributor under any provision of this clause if any infringement, or claim thereof, is based upon: (i) the use of the goods in combination with other goods or devices which are not made by Manufacturer; (ii) the use of the goods in practicing any process; (iii) the furnishing to the Distributor of any information, date, service, or applications assistance; or (iv) the use of the goods with modifications made by the Distributor. The Distributor shall hold Manufacturer harmless against any expense, judgment or loss for infringement of any patent or other intellectual property right which results from Manufacturer’s compliance with the Distributor’s designs, specifications or instructions. No costs or expenses shall be incurred for the account of Manufacturer without the written consent of Manufacturer. The foregoing states the entir e liability of manufacturer

with respect to infringement of patents or other intellectual property right by the goods or any part thereof, or by their operation.

Interpretation and Other Parole Evidence

This writing is intended by the parties as final expression of their agreement and is intended also as a complete and exclusive statement of the terms of their agreement. No course of prior dealing between the parties and no usage of the trade shall be relevant to supplement or explain any term used in these terms and conditions. Acceptance or acquiescence in a course of performance rendered under these terms and conditions shall not be relevant to determine the meaning of these terms and conditions even though the accepting or acquiescing party has knowledge of the performance and opportunity for objection. Whenever a term defined by the Uniform Commercial Code, as adopted in Mississippi, is used in these terms and conditions, the definition contained in the code is to control.

Modifications

These terms and conditions can be modified or rescinded only by writing signed by both the parties or their duly authorized agents.

MODEL RT2000 SERIES USER MANUAL

Waiver Ineffective

No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved party. Waiver by either Manufacturer or Distributor of a breach by the other of any provision of these terms and conditions shall not be deemed a waiver of future compliance therewith, and such provisions shall remain in full force and effect.

Statute of Limitations

Any action by the Distributor or Manufacturer for breach of these terms and conditions must be commenced within one (1) year after the cause of action has accrued.

Applicable Law

These terms and conditions shall be governed by and construed in accordance with the provisions of the Uniform Commercial Code as adopted by the State of Mississippi.

Bankruptcy

In the event of any proceedings, voluntary or involuntary, in bankruptcy or insolvency by or against Distributor, or in the event of the appointment, with or without the Distributor’s consent, of an assignee for the benefit of creditors or of a receiver or of a liquidator, then Manufacturer shall be entitled to cancel any unfilled part of these terms and conditions without any liability whatsoever.

Parts Only Limited Manufacturer’s W arranty

Triton Systems of Delaware, Inc. warrants the components of each Model R T2000 ATM, excluding software and related documentation, against any defect in materials and/or workmanship for a period of 13 months from the shipping date. If a component fails due to defects in materials and/or workmanship within the warranty period, Triton will furnish a new or refurbished component, at its discretion. Triton shall not be responsible for labor or other costs associated with installing the components and the failed component shall be returned to Triton at the purchaser’s expense. Triton shall not be responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any component thereof, or any attempt to repair a unit or to repair or replace any component by anyone other than a service technician authorized by Triton shall void this warranty .

MODEL RT2000 SERIES USER MANUAL

Limited Warranty covers normal use. T riton does not warrant or cover damage:

• occurring during shipment of the equipment or components from or to Triton’ s facilities;

• caused by accident, impact with other objects, dropping, falls, spilled liquids, or immersion in liquids;

• caused by a disaster such as fire, flood, wind, earthquake, lightning, or other acts of God;

• caused by failure to provide a suitable installation environment for the equipment, including but not limited to, faulty wiring in the building in which the equipment is installed, installation in a facility with uncontrolled environmental conditions, failure to provide a dedicated electrical circuit on which the equipment operates, and/or lack of proper earth grounding for the equipment;

• caused by the use of the equipment for purposes other than those for which it was designed;

• resulting from improper maintenance;

• caused by any other abuse, misuse, mishandling, or misapplication.

Under no circumstances shall Triton or its suppliers be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory . Such damages include, but are not limited to, loss of profits, loss of revenue, loss of data, loss of use of the equipment or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, downtime, purchaser’s time, the claims of third parties, including customers, and injury to property.

Disclaimer of W arranties

The warranty stated above is the only warranty applicable to this product. All other warranties, expressed or implied (including all implied warranties of merchantability or fitness for a particular purpose or quality of service), are hereby disclaimed. No oral or written information, or advice given by Triton, its agents or employees shall create a warranty or in any way increase the scope of this warranty .

Shipping Damage

All equipment is shipped Free On Board (FOB), Triton’ s facilities. The or ganization or individual who has purchased the equipment assumes responsibility for the equipment once it leaves Triton’ s facilities.

Should your equipment be damaged in the process of shipment or delivery to your place of destination, we recommend the following course of action:

MODEL RT2000 SERIES USER MANUAL

• If possible, call the shipping company before the driver leaves your delivery site. Make note of the damage on the “receipt of delivery” paperwork. If this is not possible, call them as soon as possible to report the damage.

• T ake photographs of the damaged packaging prior to opening the boxes. If this is not possible, make note of key points, such as whether the equipment is on a pallet, if the banding is intact, how the boxes are damaged, etc. Keep all of the packaging for inspection by the shipping company .

• If you unpack the equipment, take photographs of the damaged equipment. If this is not possible, make note of the damages.

• Y ou must file a claim with the shipper for shipping damages immediately after reporting the damages.

Should you specify the carrier, we recommend that you explore with this chosen carrier the policies and procedures regarding shipping damage claims prior to selecting them as your preferred carrier.

If the equipment receives structural damage and is in an un-installable condition, Triton will work with you to arrange for a replacement unit to be shipped as soon as possible. The purchaser will be billed for the replacement unit. Triton’s repair technicians will repair the damaged unit after it is returned to our facilities. W e will credit the purchaser’s account for the full purchase price of the damaged unit, minus the cost of returning the unit to “like new” condition. Under no circumstances does Triton authorize anyone to complete structural damage repairs in the field. Therefore, we will not ship primary structural parts, such as a cabinet head or main cabinet body for repair in the field.

Authorized Installation and Service Providers

Triton utilizes several nationwide and regional authorized third party maintenance providers. T riton recommends all ATMs be installed and serviced by service technicians certified by Triton. This includes authorized third party service technicians and technicians who have been factory trained by Triton to service ATM equipment. Installation or repairs attempted by unauthorized service technicians may void the warranty or warranty claims denied on the product.

Please contact Triton’ s T echnical Services department at (800) 259-6672 for a list of our third party service providers and/or to obtain information on the requirements and procedures for becoming a certified Triton service technician.

xii

MODEL RT2000 SERIES USER MANUAL

Triton’s Technical Services Department

The primary purpose of the T echnical Services department is to provide assistance to customers in the operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number (1-800-259-6672) is provided for convenience. The Technical Services department operates to serve our customers. The staff is trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers.

Automated Voice Mail System

Our goal is to have a ‘live’ person answer 100% of all incoming calls (during regular support hours). On occasion, however, call loads may exceed the capacity of the staff. When this occurs, an automated voice mail system will answer the call, indicate to the caller that all T echnical Support specialists are busy assisting others, and ask the caller to leave detailed information about the nature of the call.

Should it become necessary to leave a voice mail message, the caller should state:

• their name,

• the organization for which they work,

• the serial number of the equipment they are calling about,

• detailed description of the problem that they are experiencing, and

• phone number where they can be reached, including area code.

As T echnical Support specialists become available, they check for voice mail messages and return calls in the order in which they were received. By providing the information requested in the voice mail, the technician can be prepared when your call is returned. Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us and that we will respond promptly.

Calls for Service or Repair

Calls for service or repair will be accepted from authorized service technicians only. End users must contact either the sales or ganization that placed the equipment or an authorized third party service organization to obtain service. The sections that follow describe the policies and procedures that relate to the repair and replacement of malfunctioning equipment.

xiii

MODEL RT2000 SERIES USER MANUAL

Questions on Operation of Equipment

Technical support is available to owners of Triton equipment and to qualified service personnel. When calling for help with the configuration or operation of a Triton product, the caller must provide either positive identification as a service technician or the serial number of a Triton terminal. Technical support is provided during normal business hours for the life of the product.

When calling for help with an operational problem, please have available information pertaining to the nature of the trouble. This includes the type of equipment, examples of what is or is not happening, and the name of the processor that supports your terminal.

All questions pertaining to the settlement of accounts, transaction inquiries, and fund status must be directed to the processor. Triton does not have access to the information needed to answer questions relating to specific transactions.

CONTACT INFORMATION

TRITON SYSTEMS OF DELA W ARE, INC. 21405 B STREET LONG BEACH, MS 39560

Sales:

1 (800) 367-7191 1 (228) 868-1317 1 (228) 868-0437 F AX

Service:

1 (800) 259-6672 (T echnical Support) 1 (228) 575-3229 F AX (T echnical Support) 1 (228) 868-0859 F AX (Parts)

xiv

MODEL RT2000 SERIES USER MANUAL

Contents

SECTION 1 - INTRODUCTION ........................................................1

WHAT’S IN THIS MANUAL ................................................................................ 2

RT2000 MODELS.............................................................................................2

CLASS OF SERVICE (BUSINESS HOURS) ...............................................................2

COMPUTER SYSTEM ..........................................................................................2

FEATURE HIGHLIGHTS ....................................................................................... 3

STANDARD FEATURES ......................................................................................4

ACCESS AND TRANSACTION SECURITY ........................................................4

MULTIMEDIA INTERFACE (AUDIO/VIDEO).................................................... 5

STORAGE OF FILES .................................................................................... 5

VOICE-ENABLED TRANSACTIONS ................................................................ 5

REMOTE MONITORING AND MANAGEMENT ................................................. 6

COMMUNICATIONS ..................................................................................... 6

CLOSE MANAGEMENT ............................................................................... 8

MESSAGES ...............................................................................................8

TRANSACTION AND ACCOUNT TYPE CONFIGURATION ................................... 8

ELECTRONIC JOURNAL ...............................................................................8

MULTI-LANGUAGE SUPPORT ...................................................................... 9

PRIZE COUPONS ........................................................................................ 9

RT2000 FEATURES AND SPECIFICATIONS ............................................................10

SECTION 2 - BASIC OPERATION ................................................... 13

INTRODUCTION ................................................................................................. 14

CONTROL PANEL LAYOUT ................................................................................. 14

KEYPAD OPERATION ........................................................................................ 15

ON-SCREEN KEYPAD OPERATION ...................................................................... 16

SCREEN FUNCTION KEYS .................................................................................. 16

MENU-BASED OPERATION ................................................................................17

ACCESSING MANAGEMENT FUNCTIONS ..............................................................18

CUSTOMER TRANSACTIONS................................................................................19

VOICE-ENABLED TRANSACTIONS ....................................................................... 20

SECTION 3 - INITIAL SETUP .......................................................... 21

PARAMETER CATEGORIES .................................................................................. 22

PARAMETER IMPORTANCE LEVELS ...................................................................... 23

SETUP PARAMETERS .........................................................................................24

SECTION 4 - CURRENCY HANDLING ............................................. 31

INTRODUCTION ................................................................................................. 32

DISPENSING MECHANISMS ................................................................................ 32

MODEL RT2000 SERIES USER MANUAL

Contents

OTE CONDITION ............................................................................................. 32

N P

REPARING NOTES ...........................................................................................33

TDM-SERIES DISPENSERS ...............................................................................34

REMOVING THE CURRENCY CASSETTE(S) ............................................................34

LOADING THE CURRENCY CASSETTE(S)...............................................................34

REMOVING THE REJECT CASSETTE ......................................................................37

VERIFY OPERATION OF ALL DISPENSERS (TEST DISPENSE)...................................38

SECTION 5 - MANAGEMENT FUNCTIONS .......................................39

INTRODUCTION ................................................................................................. 40

ACCESSING THE MANAGEMENT FUNCTIONS MENU ............................................. 40

FUNCTION AVAILABILITY .................................................................................. 41

MANAGEMENT REPORTS ...................................................................................42

CLOSE FUNCTIONS .......................................................................................... 44

INTRODUCTION ................................................................................................. 44

TERMINAL CLOSE FUNCTIONS ........................................................................... 46

SCHEDULE CLOSE ..................................................................................... 47

SEND TERMINAL TOTALS...........................................................................48

TRIAL CLOSE ...........................................................................................49

DAY CLOSE .............................................................................................. 50

TRIAL CASSETTE CLOSE ............................................................................51

CASSETTE CLOSE FUNCTIONS ............................................................................ 52

SELECT CASSETTE(S) ................................................................................. 53

REPLENISH CASSETTE(S)............................................................................54

SELECT CASSETTE(S) IN SERVICE ................................................................55

CASSETTE QUANTITY ................................................................................. 56

TRIAL CASSETTE CLOSE REPORT ................................................................ 57

DIAGNOSTICS .................................................................................................58

INTRODUCTION ................................................................................................. 58

DIAGNOSTICS MENU ........................................................................................ 59

TERMINAL STATUS FUNCTIONS...........................................................................60

CURRENT TERMINAL ERROR / TERMINAL ERROR HISTORY ............................ 61

RESET TERMINAL ERROR ........................................................................... 62

CONFIGURATION SUMMARY ........................................................................63

TRANSACTION TOTALS ......................................................................................64

SYSTEM DIAGNOSTICS ....................................................................................... 65

DISPENSER DIAGNOSTICS ..................................................................................66

DISPENSER STATUS (MANAGEMENT REPORT) ............................................... 67

PURGE / TEST DISPENSE ............................................................................ 68

FORCE UNLOCK CASSETTE ......................................................................... 69

DISPENSER TOTALS / RESET DISPENSER ...................................................... 70

xvi

MODEL RT2000 SERIES USER MANUAL

Contents

CASSETTE PARAMETERS .................................................................................... 71

RELEARN BILL THICKNESS ........................................................................ 72

ALL CASSETTES LOCKED ........................................................................... 73

ACTIVE CASSETTE ..................................................................................... 74

CASSETTE IN SERVICE ................................................................................ 75

MULTIPLE AMOUNT .................................................................................76

DOCUMENT TYPE ..................................................................................... 77

NON-CASH / SECONDARY ITEM DESCRIPTION .............................................. 78

CARD READER DIAGNOSTICS ............................................................................. 79

CARD READER STATUS / TOTALS ................................................................ 80

SCAN CARD ............................................................................................. 81

PRINTER DIAGNOSTICS ...................................................................................... 82

DEVICE STATUS / RESET/TEST PRINTER........................................................83

CONFIGURE PRINTER ................................................................................. 84

MODEM / ETHERNET DIAGNOSTICS .................................................................... 85

DEVICE STATUS ......................................................................................... 85

TEST (MODEM) / MODEM TOTALS ............................................................. 86

KEYPAD DIAGNOSTICS......................................................................................87

DEVICE STA TUS / TEST KEYPAD..................................................................87

ELECTRONIC JOURNAL....................................................................................88

INTRODUCTION ................................................................................................. 88

ELECTRONIC JOURNAL FUNCTIONS .....................................................................8 9

DISPLAY UNAUDITED RECORDS..................................................................90

DISPLAY LAST X ....................................................................................... 9 1

DISPLAY SELECTED RECORDS ....................................................................92

CLEAR JOURNAL.......................................................................................93

ARCHIVE/DELETE JOURNAL / VIEW JOURNAL ARCHIVE ................................ 94

COUPONS / MESSAGES ..................................................................................... 95

INTRODUCTION ................................................................................................. 95

COUPON FUNCTIONS ........................................................................................ 97

COUPON TYPES ........................................................................................ 98

PROMPT / MINIMUM LEVEL ........................................................................ 99

MAXIMUM LEVEL / RANDOM ..................................................................... 100

MESSAGE / PRINT .................................................................................... 101

TERMINAL MESSAGES ...................................................................................... 102

WELCOME / STORE MESSAGE ....................................................................103

MARKETING / EXIT MESSAGE .................................................................... 104

TERMINAL OWNER / SURCHARGE OWNER MESSAGE....................................105

NEWS TICKER MESSAGE ........................................................................... 106

DATE ANDTIME FUNCTION ................................................................................ 107

SET DAT E / SET TIME/VOLUME .................................................................. 108/109

xvii

MODEL RT2000 SERIES USER MANUAL

Contents

SECTION 6 - MAINTENANCE ....................................................... 1 1 1

INTRODUCTION ................................................................................................. 111

REPLENISHING THE RECEIPT PAPER ................................................................... 111

CLEANING THE ENCLOSURE .............................................................................. 115

CLEANING THE DISPLAY ...................................................................................115

CARD READER CLEANING ................................................................................. 115

CARD READER PROBLEMS.................................................................................116

COMMUNICATION PROBLEMS ............................................................................. 116

SECTION 7 - ERROR RECOVERY ................................................ 117

INTRODUCTION ................................................................................................. 117

STATUS CONDITIONS ......................................................................................... 117

CLEARING TERMINAL STATUS ............................................................................ 119

ERROR RECOVERY PROCEDURES ........................................................................ 120

CLEAR STATUS USING MANAGEMENT FUNCTIONS ............................................... 121

RESTART USING MANAGEMENT FUNCTIONS ........................................................ 122

SHUTDOWN (REMOVE POWER) USING MANAGEMENT FUNCTIONS ........................123

SHUTDOWN/APPLY POWER USING POWER SUPPLY ON/OFF SWITCH ..................124

STATUS (ERROR) CODES .................................... .........................................125 THRU 133

APPENDIX A - MECHANICAL / ELECTRONIC LOCKS .................... A-1

INTRODUCTION ................................................................................................. A-2

OPERATING THE MECHANICAL LOCK ................................................................. A-2

CHANGE THE COMBINATION .............................................................................. A-3

OPERATING THE ELECTRONIC LOCK .................................................................... A-4

CHANGE THE COMBINATION .............................................................................. A-4

LOCKOUT FEATURE .......................................................................................... A-5

BAD BATTERY/BATTERY REPLACEMENT ............................................................. A-5

APPENDIX B - OPERATOR SERVICE PANEL .................................. B-1

OPERATOR SERVICE PANEL FUNCTIONS .............................................................. B-2

MAIN MENU ................................................................................................... B-3

TERMINAL CLOSE FUNCTIONS ................................................................... B-4

DIAGNOSTICS ............................................................................................B-4

ELECTRONIC JOURNAL ............................................................................... B-5

RESET TERMINAL ERROR ........................................................................... B-5

SHUT DOWN THE TERMINAL ...................................................................... B-5

RESTART THE TERMINAL ............................................................................ B-6

CONTRAST ADJUST ...........................................................................................B-6

xviii

MODEL RT2000 SERIES USER MANUAL

Contents

APPENDIX C - A DS GRAPHICS (COLOR DISPLAYS) .................... C-1

ADS GRAPHICS ................................................................................................ C-2

ADD NEW................................................................................................C-3

DELETE ................................................................................................... C-6

EDIT ........................................................................................................ C-7

MOVE UP ................................................................................................C-9

MOVE DOWN ...........................................................................................C-10

COUPONS ........................................................................................................ C-11

GRAPHIC EXAMPLES ......................................................................................... C-13

UPDATING TERMINAL SOFTWARE ....................................................................... C-15

xix

MODEL RT2000 SERIES USER MANUAL

THIS PAGE INTENTIONALLY LEFT BLANK

SECTION 1

INTRODUCTION

MODEL RT2000 SERIES USER MANUAL

What’s in This Manual

This manual describes the operating features of the RT2000 ATM family. The setup and operating procedures described are generally applicable to any RT2000 A TM. If your ATM does not have the ability to perform some of the features described in this manual, it is because your processor does not support the feature or the dispenser was purchased without that particular option.

RT2000 Models

The R T2000 family consists of a number of ATM models. The primary difference between the various models is in the type of dispensing mechanism installed. The RT2000 family includes a single cassette dispensing mechanism ( TDM-100 or TDM-150) or dual-cassette mechanism (TDM-200 or TDM-250). Each series uses a dispensing mechanism that is unique to that model.

Class of Service (Business Hours -vs-Level 1 Safe)

The basic RT2000 is UL certified for Business Hours Service and Level 1. Business Hours means that the currency should be removed from the dispenser and stored in a safe location when the business is closed to the public.

the abilty to store currency during non-business hours. The basic-model ATM is a

rear-access machine, allowing access to the dispensing mechanism and currency cassette(s) from the rear (vault door) of the unit.

Level 1 safe provides additional security and

Computer System

The RT2000 uses W indows® Intel X Scale™ PC platform, a robust technological design

that provides increased stability and improved speed while maintaining reliability and low cost of ownership. The operating system supports Windows file formats for adding custom logos and advertisements. In addition, it features Triton’s completely custom designed motherboard.

INTRODUCTION

Feature Highlights

Important features of the RT2000 family are highlighted in the following list:

 Highly reliable, state-of-the-art PC platform design.

 Supports single and multi-cassette dispensing mechanisms.

 Easy to install and configure by software.

 Supports Dial-up, TCP/IP, VSAT, Radio Pad, or wireless communications.

 Optional Operator Service Panel (OSP) allows access to Management functions for

security and ease of cassette loading and diagnostics.

 Supports remote setup, configuration, and monitoring via Triton Connect™.  Satisfies Americans with Disabilities Act (ADA) specifications for height, access, and

the visually impaired via spoken word interface.

 Choice of either a 5.7" monochrome (standard) or 6.5" VGA color (optional)Liquid

Crystal Display (LCD) screen.

 Thermal printer with presenter prints 80 mm receipts, coupons, and management

reports.

 Dip-style card reader supports magnetic stripe cards. Optional EMV “smart” card

reader or motorized card reader also available.

 Encrypting PIN Pad (EPP) to comply with all international encryption standards,

Triple DES compliant.

 Dispenses U.S. and international currency types.

 Audio output provides user-action feedback as well as headphone accessible audible

prompting for sight-impaired users.

 Management Functions provide indepth control of ATM operations.

 16-key alphanumeric function keypad provides intuative menu selection and data

entry. External keyboard supported for maintenance purposes.

 Integrated, lighted advertising panels.

 Cabinets available in UL 291 Business Hours Service or UL 291 Level 1 Safe models.

 High capacity electronic journal stores transactions for later printout and analysis.

 Camera bracket mounting provisions with dedicated camera aperture.

MODEL RT2000 SERIES USER MANUAL

Model RT2000

Standard Features

Standard features of the R T2000 ATM are summarized in the following paragraphs.

Access and T ransaction Security

Password-Controlled Access.

Access to the ATM’s Management Functions is protected by a password-based access scheme. The ATM provides a “Master” password level of access and a flexible system of “User-level” passwords. The master password provides full access to the ATM’s Management Functions, while User-level passwords provide access to a subset of those functions,

as determined by the holder of the master password.

T ransaction Encryption.

The ATM protects all transaction and message traffic to and from the unit using strong encryption techniques.

MAC Data Encryption Support

The ATM implements support for the Message Authentication Code (MAC) data encryption protocol. This capability is typically referred to as “MACing”. MACing is a protocol supported by some processors and provides another level of encryption protection for message traffic to and from the ATM.

INTRODUCTION

Encrypting PIN Pad (EPP) Entry Device Support

Secure EPP entry device is an encryption system that offers additional protection for the customer PIN during entry at the ATM keypad. Complies with all international encryption standards and is Triple DES compliant.

Multimedia Interface (Audio/Video)

Note

The 5.7” display (monochrome) doesn’t support graphics (welcome, banner, logo,

receipts, etc.). The 6.5” display (color) supports all Ad graphics except banners.

The ATM’s LCD screen can display text and graphical content in a wide range of colors providing an interesting and dynamic experience to the customer. In addition, graphics can be

printed on receipts.

T ext Effects

V arious special effects such as blinking or fading can be applied to text messages that appear on the LCD screen.

Ad Screens

An ad screen is a promotional or advertising graphic that is displayed on the LCD screen.

They can be displayed while the terminal is idle and while the customer transaction is being processed. Ad screens can be loaded using a flash drive (USB) or downloaded via Triton Connect.

Receipt Printer Graphics

Bit-mapped graphic images (BMP. only) can be printed on the receipt. Like ad screen graphics, receipt graphics can be loaded using a flash drive or downloaded via Triton Connect.

Audio Output

The integrated speakers enhance the media experience by offering audio output for the visually impaired via spoken word interface.

Storage of Files

The A TM can store management reports, such as the results of close operations or diagnostic tests. Graphics files are stored and retrieved from the internal hard disk. You may also save

reports to an external memory device.

V oice-Enabled T ransactions

The ATM is able to provide voice feedback to sight-impaired users. By plugging a set of headphones into the integrated headphone jack, users can receive spoken assistance as they perform a transaction. See the section under Basic Operation for more information on this feature.

MODEL RT2000 SERIES USER MANUAL Remote Monitoring and Management

The RT2000 provides support for remote monitoring and management via the optional Triton Connect software package.

Triton Connect is PC (Personal Computer) based software that enables you to perform a wide range of monitoring and control functions from the convenience of a central location. In many cases, the need to travel to the terminal location to perform configuration or data retrieval functions can be eliminated, along with the associated personnel and travel costs.

Triton Connect can access your terminals via PSTN or wherever standard (voice-grade analog) dial-up telephone service is available. For applications that require additional flexibility, Triton Connect offers support for TCP/IP (Ethernet), VSAT (Very Small Aperture Terminal), and other communication methods.

The Triton Connect host computer can monitor your ATM 24 hours a day, seven days a week, and can receive an incoming call from the ATM if there is a system error or service is required.

Triton terminals

Triton Connect PC

Triton Connect communicates with remote terminals.

INTRODUCTION

Communications

The RT2000 ATM supports communication with the transaction processor using a variety of communications technologies. These include Dial-Up, VSAT, RadioPad, DataPak, and

Client-Server(Ethernet).

Dial-Up

This method uses PSTN (the standard telephone system) for communications. Because your PC is a digital device, while the PSTN is primarily an analog medium, an internal modem is used to access the PSTN network in order to contact the processor and process transactions.

VSA T (V ery Small Aperture Terminal)

The VSAT connection type is used with ATMs that support satellite-based communications. VSAT supports a wide range of communication protocols.

RadioPad

This is a wireless communications method used primarily in countries where an infrastructure of wired telephone service is not used or is unavailable, and functions as the equivalent of a dial-up telephone system.

DA T APAK

The DATAPAK protocol enables the ATM to interface with designated DATAPAK intermediaries (in the Canadian market region), who in turn provide connectivity to the appropriate transaction processor. DATAPAK connectivity is typically faster and more cost-effective than a direct dial-up connection between the ATM and the transaction processor.

NOTE: This feature is only available for use in the Canadian market.

TCP/IP (Ethernet)

This method is used in applications where a central Local Area Network, or LAN, is used to connect multiple ATMs to a central server. Each ATM is treated as a client node on the network, while the server provides the interface to a transaction processing system.

MODEL RT2000 SERIES USER MANUAL

Close Management

A suite of close functions are provided to facilitate daily balancing of the ATM’s internal record of transaction activity with the processor’s transaction records.

Day Close

The Day Close is normally completed as the final step in the daily balancing process, and is used to clear the totals and switch to the next business day. This function prints a report summarizing all of the activity recorded by the ATM since the last Day Close was com-

pleted.

Cassette Close

The Cassette Close option is used to perform cassette-specific close operations. This function provides a summary of activity on a selected cassette since the last Cassette Close was

performed.

Messages

These are informational messages that give important information to the customer before, during, and after a transaction. Messages can be locally customized to meet local requirements. They include greeting and exit messages, terminal owner and surcharge

owner identification, marketing messages, and news tickers.

T ransaction and Account Type Configuration

This feature enables the terminal operator to select the types of transactions (transfers or balance inquiries) or accounts (e.g. savings or credit card) that will be presented to the customer. This feature does not affect the availability of checking account withdrawal transactions, which are always presented.

Electronic Journal

The ATM stores transaction records, status and other activity data in a journal record that is maintained in the ATM’s processor module. The information in the electronic journal is maintained in a safe and secure environment and can store up to 32, 768 records.

This information can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of those records can be made. T ypically, the journal should be printed out whenever a Day Close is completed, although this is not a requirement.

INTRODUCTION

Normally, journal data is printed by the unit’s receipt printer, but with the optional Triton Connect software package the information can be sent to a remote PC for storage and subsequent analysis.

Journal data can also be locally archived using the ATM’s internal memory. Even after old journal records have been printed to the receipt printer, uploaded to Triton Connect, or locally archived, they can still be read and printed again. Old records are retained in the electronic journal until the maximum storage limit of the journal has been met at which time the journal must be printed or cleared.

Multi-Language Support

The ATM has a screen language option. This option allows the terminal user to select a preferred language (such as Spanish or French) to conduct a transaction.

Prize Coupons

The ATM may be configured to award “prize coupons” to customers on a random chance or a withdrawal amount-determined basis. Coupons are always available in the form of printed

messages presented to the customer on a separate receipt. There are two methods of awarding coupons: Random or Level.

Random

This method awards coupons randomly within a specified percentage range, such as 5% of transactions.

Level

This approach awards a coupon to each customer that withdraws an amount equal to or greater than a specific dollar value.

MODEL RT2000 SERIES USER MANUAL

snoitacificepSdnaserutaeF0002TR

metsySretupmoC dradnatS lanoitpO

rossecorP®elacSXletnIzHM002

yromeM

)margorPdnaSOIB(

)MAR(yromeMsetybM46setybM821

stroPlaireS5

1.1BSUretsam4 AICMCPIIepyT-2

oiduAtuptuooeretsCEDOC79CA

tenrehtE

metsySgnitarepO

draobrehtoM

rerutcafunaM/rengiseD

ngiseDlacisyhP

lanruoJcinortcelEsdrocer867,23

troppuSegaugnaL

setybM23setybM46

T-esaB001/01

rotcennoc54-JR

®swodniWtfosorciM

)1.4TEN.EC(

notirT

)ngisedyrateirporp(

eno/wretupmocdraobelgniS

ecivresfoesaerofrotcennoc

,hsinapS,hsilgnE(-3

)hcnerFnaidanaC

metsySyalpsiD dradnatS lanoitpO

yalpsiDlatsyrCdiuqiL

ygolonhceTDCLTFTxirtaMevitcA

htpeDroloCyarG61441,262

noituloseR

noitpmusmoCrewoP)xaM(sttaW01

ssenthgirBm/dc083

ecafretnIlortnoclatigidtceriD

)mm541(onom"7.5

)''7.5(042x023084x046AGV

)mm561(roloc"5.6

)''5.6(

)stin(

+ 160 hidden pages