Triton RT2000 User Manual

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MODEL RT2000

UTOMATED TELLER MACHINE

USER MANUAL

TDN 07103-00047 May 19, 2014

CORPORATE HEADQUARTERS

21405 B Street Long Beach, MS 39560 Phone: (228) 575-3100

Fax: (228) 575-3101

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DISCLAIMER

The manufacturer of the Automated Teller Machine (ATM) product(s) described herein makes no representations or warranties, either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied warranties of fitness for a particular purpose or for any indirect, special, or consequential damages. Information in this document is subject to change without notice and does not represent a commitment on the part of the manufacturer .

USE OF THIS PRODUCT IN A MANNER OTHER THAN THOSE DESCRIBED IN THIS MANUAL MA Y RESUL T IN PERSONAL INJURY.

FCC COMPLIANCE (US units with modems)

Statement of Compliance: This equipment complies with Part 68 of the FCC rules. Located in the control area of the A TM is the product label. This label lists the FCC registration number and ringer equivalence number of the unit. If requested, this information must be provided to the telephone company . USCO/FIC Codes: When ordering service from the telephone company for the R T2000 ATM, the following information should be supplied: Universal Service Order Code (USOC): RJ-11C The Facility Interface Code (FIC): 02LS2

Plug and Jack: The plug and jack used to connect this equipment to premise wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. The telephone cord is designed to be connected to a compatible modular jack that is also compliant.

Ringer Equivalent Number (REN): The REN is used to determine the number of the devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed five (5). To be certain of the number devices that may be connected to a line, as determined by the local RENs, contact the local telephone company .

Harm to the Network: If the RT2000 A TM causes harm to the telephone network, the telephone company will notify the customer that a temporary discontinuation of service may be required. If advanced notice is not possible, the telephone company will notify the customer as soon as possible. You will be advised of your right to file a complaint with the FCC if you believe it’s necessary .

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Notification of Changes in T elephone Company Equipment: The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advanced notice in order for you to make necessary modifications to maintain uninterrupted service.

Repairs and Returns: If telecom compatibility trouble is experienced with the RT2000 A TM, you may contact for repairs and warranty information: T riton at 1-228-8681317

Triton Systems of Delaware, Inc.

522 East Railroad Street Long Beach, MS 39560

If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved. Repairs should be made only by qualified factory representatives.

Party Lines: The R T2000 ATM must not be used on party lines.

Alarm Equipment: The RT2000 A TM should have its own dedicated phone line. Do not install the RT2000 on the same line as alarm equipment.

Electrical Safety Advisory: Telephone companies report that electrical surges, typically lightening transients, are very destructive to customer equipment connected to AC power sources. This has been identified as a major nationwide problem. A commercially available, power surge suppressor, is recommended for use with the RT2000 to minimize damage in the event of an electrical sur ge.

CANADIAN IC COMPLIANCE

NOTICE:

The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational, and safety requirements as prescribed in the appropriate terminal equipment technical requirements document(s). The department does not guarantee the equipment will operate to the user’s satisfaction.

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Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility , telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority or electrician, as appropriate.

NOTICE:

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

AVIS:

L ’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur . A vant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de 1’entreprise locale de télécommunication. Le maté-riel doit également être installé en suivant une méthode acceptée de raccordement. L ’abonné ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées cidessus n’empêche pas la dégradation du service dans certaines situations.

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Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales. Avertissement: L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir recours à an service d’inspection des installations électriques, ou à un électricien, selon le cas.

AVIS:

L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’exède pas 5.

UNITED KINGDOM

This equipment has been approved in accordance with Council Decision 98/482/ EC for pan-European single terminal connection to the Public Switched T elephone Network (PSTN). However, due to differences between the individual PSTNs provided in the different countries, the approval does not, of itself, give unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, contact your equipment supplier in the first instance. This unit uses only Dual-T one Multi-Frequency (DTMF) address signaling.

EMISSIONS (EMI)

US REQUIREMENTS

This device complies with Part 15 of the FCC rules. Operation is subject to the following two (2) conditions:

1) This device may not cause harmful interference.

2) This device must accept any interference received, including interference that may cause undesired operation.

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Note:

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

CANADIAN REQUIREMENTS

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the Radio Interference Regulations of the Canadian Department of Communications. This Class A digital apparatus complies with Canadian ICES-003.

Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada. Cet appareil numerique de la classe A est conforme a la norme NMB-003 Canada.

UK REQUIREMENTS

Warning:

This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures.

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Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, Inc.

The information in this publication has been carefully checked and is believed to be accurate. However, T riton Systems of Delaware, Inc. assumes no responsibility for any inaccuracies, errors, or omissions that may be contained in this document. In no event will Triton Systems of Delaware, Inc. be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Triton Systems of Delaware, Inc. reserves the right to make improvements in its documentation and the products it describes at any time, without notice or obligation.

T rademark Acknowledgements

Microsoft W indows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Triton Connect is a trademark of Triton Systems of Delaware, Inc. CashW orks is a trademark of CashW orks,Inc. PaySpot is a trademark of Euronet W orldwide. Western Union is a registered trademark of W estern Union Holdings, Inc. Intel is a registered trademark of Intel Corporation.

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Warranty S tatement

Manufacturer warrants that the products delivered to a distributor will perform in accordance with the Manufacturer’s published specifications for thirteen months from date of shipment in Long Beach, MS.

Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence, accident, or to any loss or damage to the products while in transit.

Written notice and explanation of circumstances surrounding any claims that the goods have proved defective in material or workmanship shall be given promptly from the distributor to the manufacturer . No claim may be made, or action brought, by or through a distributor after the expiration of 14 months following any alleged breach of warranty .

Distributor’s sole and exclusive remedy in the event of defect is expressly limited to the replacement or correction of such defective parts by manufacturer at its election and sole expense, except there shall be no obligation to replace or repair items which, by their nature, are expendable. If Manufacturer is unable to replace

or repair the defective parts, Manufacturer shall refund to Distributor that portion of the purchase price allocable pays to such goods.

No representation or other affirmation of fact not set forth herein, including but not limited to statements regarding capacity , suitability for use, or performance of the goods, shall be or be deemed to be a warranty or representation by Manufacturer for

any purpose, nor give rise to any liability or obligation of Manufacturer whatever.

Except as specifically provided in this document, there are no other warranties expressed or implied including, but not limited to, any implied warranties or mer-

chantability or fitness for a particular purchase.

Limitation of Liability

In no event shall manufacturer be liable for loss of profits or incidental, indirect, special, consequential or other similiar damages arising out of any breach of this

contract or obligations under this contract.

Defense of Infringement Claims

If notified promptly in writing of any action (and all prior claims relating to such action) brought against the Distributor based on a claim that Distributor’s use of the goods infringes a patent or other intellectual property right, and if given access by Distributor to any information distributor has regarding such alleged infringement, Manufacturer agrees to defend Distributor in such action at its expense and will pay any costs or damages finally awarded against Distributor in any such action, provided the Manufacturer shall have had sole control of the defense of any such action and all negotiations for its settlement or compromise.

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In the event that a final injunction shall be obtained against the Distributor’s use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer’s opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual property right, Manufacturer will, at its option and at its expense, either procure for the Distributor the right to continue using the goods, replace or modify the same so they become non-infringing or grant the Distributor a credit for such goods as depreciated and accept their return. The depreciation shall be an equal amount per year over the lifetime of the goods as established by Manufacturer.

Manufacturer shall not have any liability to the Distributor under any provision of this clause if any infringement, or claim thereof, is based upon: (i) the use of the goods in combination with other goods or devices which are not made by Manufacturer; (ii) the use of the goods in practicing any process; (iii) the furnishing to the Distributor of any information, date, service, or applications assistance; or (iv) the use of the goods with modifications made by the Distributor. The Distributor shall hold Manufacturer harmless against any expense, judgment or loss for infringement of any patent or other intellectual property right which results from Manufacturer’s compliance with the Distributor’s designs, specifications or instructions. No costs or expenses shall be incurred for the account of Manufacturer without the written consent of Manufacturer. The foregoing states the entir e liability of manufacturer

with respect to infringement of patents or other intellectual property right by the goods or any part thereof, or by their operation.

Interpretation and Other Parole Evidence

This writing is intended by the parties as final expression of their agreement and is intended also as a complete and exclusive statement of the terms of their agreement. No course of prior dealing between the parties and no usage of the trade shall be relevant to supplement or explain any term used in these terms and conditions. Acceptance or acquiescence in a course of performance rendered under these terms and conditions shall not be relevant to determine the meaning of these terms and conditions even though the accepting or acquiescing party has knowledge of the performance and opportunity for objection. Whenever a term defined by the Uniform Commercial Code, as adopted in Mississippi, is used in these terms and conditions, the definition contained in the code is to control.

Modifications

These terms and conditions can be modified or rescinded only by writing signed by both the parties or their duly authorized agents.

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Waiver Ineffective

No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved party. Waiver by either Manufacturer or Distributor of a breach by the other of any provision of these terms and conditions shall not be deemed a waiver of future compliance therewith, and such provisions shall remain in full force and effect.

Statute of Limitations

Any action by the Distributor or Manufacturer for breach of these terms and conditions must be commenced within one (1) year after the cause of action has accrued.

Applicable Law

These terms and conditions shall be governed by and construed in accordance with the provisions of the Uniform Commercial Code as adopted by the State of Mississippi.

Bankruptcy

In the event of any proceedings, voluntary or involuntary, in bankruptcy or insolvency by or against Distributor, or in the event of the appointment, with or without the Distributor’s consent, of an assignee for the benefit of creditors or of a receiver or of a liquidator, then Manufacturer shall be entitled to cancel any unfilled part of these terms and conditions without any liability whatsoever.

Parts Only Limited Manufacturer’s W arranty

Triton Systems of Delaware, Inc. warrants the components of each Model R T2000 ATM, excluding software and related documentation, against any defect in materials and/or workmanship for a period of 13 months from the shipping date. If a component fails due to defects in materials and/or workmanship within the warranty period, Triton will furnish a new or refurbished component, at its discretion. Triton shall not be responsible for labor or other costs associated with installing the components and the failed component shall be returned to Triton at the purchaser’s expense. Triton shall not be responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any component thereof, or any attempt to repair a unit or to repair or replace any component by anyone other than a service technician authorized by Triton shall void this warranty .

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Limited Warranty covers normal use. T riton does not warrant or cover damage:

• occurring during shipment of the equipment or components from or to Triton’ s facilities;

• caused by accident, impact with other objects, dropping, falls, spilled liquids, or immersion in liquids;

• caused by a disaster such as fire, flood, wind, earthquake, lightning, or other acts of God;

• caused by failure to provide a suitable installation environment for the equipment, including but not limited to, faulty wiring in the building in which the equipment is installed, installation in a facility with uncontrolled environmental conditions, failure to provide a dedicated electrical circuit on which the equipment operates, and/or lack of proper earth grounding for the equipment;

• caused by the use of the equipment for purposes other than those for which it was designed;

• resulting from improper maintenance;

• caused by any other abuse, misuse, mishandling, or misapplication.

Under no circumstances shall Triton or its suppliers be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory . Such damages include, but are not limited to, loss of profits, loss of revenue, loss of data, loss of use of the equipment or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, downtime, purchaser’s time, the claims of third parties, including customers, and injury to property.

Disclaimer of W arranties

The warranty stated above is the only warranty applicable to this product. All other warranties, expressed or implied (including all implied warranties of merchantability or fitness for a particular purpose or quality of service), are hereby disclaimed. No oral or written information, or advice given by Triton, its agents or employees shall create a warranty or in any way increase the scope of this warranty .

Shipping Damage

All equipment is shipped Free On Board (FOB), Triton’ s facilities. The or ganization or individual who has purchased the equipment assumes responsibility for the equipment once it leaves Triton’ s facilities.

Should your equipment be damaged in the process of shipment or delivery to your place of destination, we recommend the following course of action:

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• If possible, call the shipping company before the driver leaves your delivery site. Make note of the damage on the “receipt of delivery” paperwork. If this is not possible, call them as soon as possible to report the damage.

• T ake photographs of the damaged packaging prior to opening the boxes. If this is not possible, make note of key points, such as whether the equipment is on a pallet, if the banding is intact, how the boxes are damaged, etc. Keep all of the packaging for inspection by the shipping company .

• If you unpack the equipment, take photographs of the damaged equipment. If this is not possible, make note of the damages.

• Y ou must file a claim with the shipper for shipping damages immediately after reporting the damages.

Should you specify the carrier, we recommend that you explore with this chosen carrier the policies and procedures regarding shipping damage claims prior to selecting them as your preferred carrier.

If the equipment receives structural damage and is in an un-installable condition, Triton will work with you to arrange for a replacement unit to be shipped as soon as possible. The purchaser will be billed for the replacement unit. Triton’s repair technicians will repair the damaged unit after it is returned to our facilities. W e will credit the purchaser’s account for the full purchase price of the damaged unit, minus the cost of returning the unit to “like new” condition. Under no circumstances does Triton authorize anyone to complete structural damage repairs in the field. Therefore, we will not ship primary structural parts, such as a cabinet head or main cabinet body for repair in the field.

Authorized Installation and Service Providers

Triton utilizes several nationwide and regional authorized third party maintenance providers. T riton recommends all ATMs be installed and serviced by service technicians certified by Triton. This includes authorized third party service technicians and technicians who have been factory trained by Triton to service ATM equipment. Installation or repairs attempted by unauthorized service technicians may void the warranty or warranty claims denied on the product.

Please contact Triton’ s T echnical Services department at (800) 259-6672 for a list of our third party service providers and/or to obtain information on the requirements and procedures for becoming a certified Triton service technician.

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Triton’s Technical Services Department

The primary purpose of the T echnical Services department is to provide assistance to customers in the operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number (1-800-259-6672) is provided for convenience. The Technical Services department operates to serve our customers. The staff is trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers.

Automated Voice Mail System

Our goal is to have a ‘live’ person answer 100% of all incoming calls (during regular support hours). On occasion, however, call loads may exceed the capacity of the staff. When this occurs, an automated voice mail system will answer the call, indicate to the caller that all T echnical Support specialists are busy assisting others, and ask the caller to leave detailed information about the nature of the call.

Should it become necessary to leave a voice mail message, the caller should state:

• their name,

• the organization for which they work,

• the serial number of the equipment they are calling about,

• detailed description of the problem that they are experiencing, and

• phone number where they can be reached, including area code.

As T echnical Support specialists become available, they check for voice mail messages and return calls in the order in which they were received. By providing the information requested in the voice mail, the technician can be prepared when your call is returned. Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us and that we will respond promptly.

Calls for Service or Repair

Calls for service or repair will be accepted from authorized service technicians only. End users must contact either the sales or ganization that placed the equipment or an authorized third party service organization to obtain service. The sections that follow describe the policies and procedures that relate to the repair and replacement of malfunctioning equipment.

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Questions on Operation of Equipment

Technical support is available to owners of Triton equipment and to qualified service personnel. When calling for help with the configuration or operation of a Triton product, the caller must provide either positive identification as a service technician or the serial number of a Triton terminal. Technical support is provided during normal business hours for the life of the product.

When calling for help with an operational problem, please have available information pertaining to the nature of the trouble. This includes the type of equipment, examples of what is or is not happening, and the name of the processor that supports your terminal.

All questions pertaining to the settlement of accounts, transaction inquiries, and fund status must be directed to the processor. Triton does not have access to the information needed to answer questions relating to specific transactions.

CONTACT INFORMATION

TRITON SYSTEMS OF DELA W ARE, INC. 21405 B STREET LONG BEACH, MS 39560

Sales:

1 (800) 367-7191 1 (228) 868-1317 1 (228) 868-0437 F AX

Service:

1 (800) 259-6672 (T echnical Support) 1 (228) 575-3229 F AX (T echnical Support) 1 (228) 868-0859 F AX (Parts)

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Contents

SECTION 1 - INTRODUCTION ........................................................1

WHAT’S IN THIS MANUAL ................................................................................ 2

RT2000 MODELS.............................................................................................2

CLASS OF SERVICE (BUSINESS HOURS) ...............................................................2

COMPUTER SYSTEM ..........................................................................................2

FEATURE HIGHLIGHTS ....................................................................................... 3

STANDARD FEATURES ......................................................................................4

ACCESS AND TRANSACTION SECURITY ........................................................4

MULTIMEDIA INTERFACE (AUDIO/VIDEO).................................................... 5

STORAGE OF FILES .................................................................................... 5

VOICE-ENABLED TRANSACTIONS ................................................................ 5

REMOTE MONITORING AND MANAGEMENT ................................................. 6

COMMUNICATIONS ..................................................................................... 6

CLOSE MANAGEMENT ............................................................................... 8

MESSAGES ...............................................................................................8

TRANSACTION AND ACCOUNT TYPE CONFIGURATION ................................... 8

ELECTRONIC JOURNAL ...............................................................................8

MULTI-LANGUAGE SUPPORT ...................................................................... 9

PRIZE COUPONS ........................................................................................ 9

RT2000 FEATURES AND SPECIFICATIONS ............................................................10

SECTION 2 - BASIC OPERATION ................................................... 13

INTRODUCTION ................................................................................................. 14

CONTROL PANEL LAYOUT ................................................................................. 14

KEYPAD OPERATION ........................................................................................ 15

ON-SCREEN KEYPAD OPERATION ...................................................................... 16

SCREEN FUNCTION KEYS .................................................................................. 16

MENU-BASED OPERATION ................................................................................17

ACCESSING MANAGEMENT FUNCTIONS ..............................................................18

CUSTOMER TRANSACTIONS................................................................................19

VOICE-ENABLED TRANSACTIONS ....................................................................... 20

SECTION 3 - INITIAL SETUP .......................................................... 21

PARAMETER CATEGORIES .................................................................................. 22

PARAMETER IMPORTANCE LEVELS ...................................................................... 23

SETUP PARAMETERS .........................................................................................24

SECTION 4 - CURRENCY HANDLING ............................................. 31

INTRODUCTION ................................................................................................. 32

DISPENSING MECHANISMS ................................................................................ 32

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Contents

OTE CONDITION ............................................................................................. 32

N P

REPARING NOTES ...........................................................................................33

TDM-SERIES DISPENSERS ...............................................................................34

REMOVING THE CURRENCY CASSETTE(S) ............................................................34

LOADING THE CURRENCY CASSETTE(S)...............................................................34

REMOVING THE REJECT CASSETTE ......................................................................37

VERIFY OPERATION OF ALL DISPENSERS (TEST DISPENSE)...................................38

SECTION 5 - MANAGEMENT FUNCTIONS .......................................39

INTRODUCTION ................................................................................................. 40

ACCESSING THE MANAGEMENT FUNCTIONS MENU ............................................. 40

FUNCTION AVAILABILITY .................................................................................. 41

MANAGEMENT REPORTS ...................................................................................42

CLOSE FUNCTIONS .......................................................................................... 44

INTRODUCTION ................................................................................................. 44

TERMINAL CLOSE FUNCTIONS ........................................................................... 46

SCHEDULE CLOSE ..................................................................................... 47

SEND TERMINAL TOTALS...........................................................................48

TRIAL CLOSE ...........................................................................................49

DAY CLOSE .............................................................................................. 50

TRIAL CASSETTE CLOSE ............................................................................51

CASSETTE CLOSE FUNCTIONS ............................................................................ 52

SELECT CASSETTE(S) ................................................................................. 53

REPLENISH CASSETTE(S)............................................................................54

SELECT CASSETTE(S) IN SERVICE ................................................................55

CASSETTE QUANTITY ................................................................................. 56

TRIAL CASSETTE CLOSE REPORT ................................................................ 57

DIAGNOSTICS .................................................................................................58

INTRODUCTION ................................................................................................. 58

DIAGNOSTICS MENU ........................................................................................ 59

TERMINAL STATUS FUNCTIONS...........................................................................60

CURRENT TERMINAL ERROR / TERMINAL ERROR HISTORY ............................ 61

RESET TERMINAL ERROR ........................................................................... 62

CONFIGURATION SUMMARY ........................................................................63

TRANSACTION TOTALS ......................................................................................64

SYSTEM DIAGNOSTICS ....................................................................................... 65

DISPENSER DIAGNOSTICS ..................................................................................66

DISPENSER STATUS (MANAGEMENT REPORT) ............................................... 67

PURGE / TEST DISPENSE ............................................................................ 68

FORCE UNLOCK CASSETTE ......................................................................... 69

DISPENSER TOTALS / RESET DISPENSER ...................................................... 70

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Contents

CASSETTE PARAMETERS .................................................................................... 71

RELEARN BILL THICKNESS ........................................................................ 72

ALL CASSETTES LOCKED ........................................................................... 73

ACTIVE CASSETTE ..................................................................................... 74

CASSETTE IN SERVICE ................................................................................ 75

MULTIPLE AMOUNT .................................................................................76

DOCUMENT TYPE ..................................................................................... 77

NON-CASH / SECONDARY ITEM DESCRIPTION .............................................. 78

CARD READER DIAGNOSTICS ............................................................................. 79

CARD READER STATUS / TOTALS ................................................................ 80

SCAN CARD ............................................................................................. 81

PRINTER DIAGNOSTICS ...................................................................................... 82

DEVICE STATUS / RESET/TEST PRINTER........................................................83

CONFIGURE PRINTER ................................................................................. 84

MODEM / ETHERNET DIAGNOSTICS .................................................................... 85

DEVICE STATUS ......................................................................................... 85

TEST (MODEM) / MODEM TOTALS ............................................................. 86

KEYPAD DIAGNOSTICS......................................................................................87

DEVICE STA TUS / TEST KEYPAD..................................................................87

ELECTRONIC JOURNAL....................................................................................88

INTRODUCTION ................................................................................................. 88

ELECTRONIC JOURNAL FUNCTIONS .....................................................................8 9

DISPLAY UNAUDITED RECORDS..................................................................90

DISPLAY LAST X ....................................................................................... 9 1

DISPLAY SELECTED RECORDS ....................................................................92

CLEAR JOURNAL.......................................................................................93

ARCHIVE/DELETE JOURNAL / VIEW JOURNAL ARCHIVE ................................ 94

COUPONS / MESSAGES ..................................................................................... 95

INTRODUCTION ................................................................................................. 95

COUPON FUNCTIONS ........................................................................................ 97

COUPON TYPES ........................................................................................ 98

PROMPT / MINIMUM LEVEL ........................................................................ 99

MAXIMUM LEVEL / RANDOM ..................................................................... 100

MESSAGE / PRINT .................................................................................... 101

TERMINAL MESSAGES ...................................................................................... 102

WELCOME / STORE MESSAGE ....................................................................103

MARKETING / EXIT MESSAGE .................................................................... 104

TERMINAL OWNER / SURCHARGE OWNER MESSAGE....................................105

NEWS TICKER MESSAGE ........................................................................... 106

DATE ANDTIME FUNCTION ................................................................................ 107

SET DAT E / SET TIME/VOLUME .................................................................. 108/109

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Contents

SECTION 6 - MAINTENANCE ....................................................... 1 1 1

INTRODUCTION ................................................................................................. 111

REPLENISHING THE RECEIPT PAPER ................................................................... 111

CLEANING THE ENCLOSURE .............................................................................. 115

CLEANING THE DISPLAY ...................................................................................115

CARD READER CLEANING ................................................................................. 115

CARD READER PROBLEMS.................................................................................116

COMMUNICATION PROBLEMS ............................................................................. 116

SECTION 7 - ERROR RECOVERY ................................................ 117

INTRODUCTION ................................................................................................. 117

STATUS CONDITIONS ......................................................................................... 117

CLEARING TERMINAL STATUS ............................................................................ 119

ERROR RECOVERY PROCEDURES ........................................................................ 120

CLEAR STATUS USING MANAGEMENT FUNCTIONS ............................................... 121

RESTART USING MANAGEMENT FUNCTIONS ........................................................ 122

SHUTDOWN (REMOVE POWER) USING MANAGEMENT FUNCTIONS ........................123

SHUTDOWN/APPLY POWER USING POWER SUPPLY ON/OFF SWITCH ..................124

STATUS (ERROR) CODES .................................... .........................................125 THRU 133

APPENDIX A - MECHANICAL / ELECTRONIC LOCKS .................... A-1

INTRODUCTION ................................................................................................. A-2

OPERATING THE MECHANICAL LOCK ................................................................. A-2

CHANGE THE COMBINATION .............................................................................. A-3

OPERATING THE ELECTRONIC LOCK .................................................................... A-4

CHANGE THE COMBINATION .............................................................................. A-4

LOCKOUT FEATURE .......................................................................................... A-5

BAD BATTERY/BATTERY REPLACEMENT ............................................................. A-5

APPENDIX B - OPERATOR SERVICE PANEL .................................. B-1

OPERATOR SERVICE PANEL FUNCTIONS .............................................................. B-2

MAIN MENU ................................................................................................... B-3

TERMINAL CLOSE FUNCTIONS ................................................................... B-4

DIAGNOSTICS ............................................................................................B-4

ELECTRONIC JOURNAL ............................................................................... B-5

RESET TERMINAL ERROR ........................................................................... B-5

SHUT DOWN THE TERMINAL ...................................................................... B-5

RESTART THE TERMINAL ............................................................................ B-6

CONTRAST ADJUST ...........................................................................................B-6

xviii

MODEL RT2000 SERIES USER MANUAL

Contents

APPENDIX C - A DS GRAPHICS (COLOR DISPLAYS) .................... C-1

ADS GRAPHICS ................................................................................................ C-2

ADD NEW................................................................................................C-3

DELETE ................................................................................................... C-6

EDIT ........................................................................................................ C-7

MOVE UP ................................................................................................C-9

MOVE DOWN ...........................................................................................C-10

COUPONS ........................................................................................................ C-11

GRAPHIC EXAMPLES ......................................................................................... C-13

UPDATING TERMINAL SOFTWARE ....................................................................... C-15

xix

MODEL RT2000 SERIES USER MANUAL

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SECTION 1

INTRODUCTION

MODEL RT2000 SERIES USER MANUAL

What’s in This Manual

This manual describes the operating features of the RT2000 ATM family. The setup and operating procedures described are generally applicable to any RT2000 A TM. If your ATM does not have the ability to perform some of the features described in this manual, it is because your processor does not support the feature or the dispenser was purchased without that particular option.

RT2000 Models

The R T2000 family consists of a number of ATM models. The primary difference between the various models is in the type of dispensing mechanism installed. The RT2000 family includes a single cassette dispensing mechanism ( TDM-100 or TDM-150) or dual-cassette mechanism (TDM-200 or TDM-250). Each series uses a dispensing mechanism that is unique to that model.

Class of Service (Business Hours -vs-Level 1 Safe)

The basic RT2000 is UL certified for Business Hours Service and Level 1. Business Hours means that the currency should be removed from the dispenser and stored in a safe location when the business is closed to the public.

the abilty to store currency during non-business hours. The basic-model ATM is a

rear-access machine, allowing access to the dispensing mechanism and currency cassette(s) from the rear (vault door) of the unit.

Level 1 safe provides additional security and

Computer System

The RT2000 uses W indows® Intel X Scale™ PC platform, a robust technological design

that provides increased stability and improved speed while maintaining reliability and low cost of ownership. The operating system supports Windows file formats for adding custom logos and advertisements. In addition, it features Triton’s completely custom designed motherboard.

INTRODUCTION

Feature Highlights

Important features of the RT2000 family are highlighted in the following list:

 Highly reliable, state-of-the-art PC platform design.

 Supports single and multi-cassette dispensing mechanisms.

 Easy to install and configure by software.

 Supports Dial-up, TCP/IP, VSAT, Radio Pad, or wireless communications.

 Optional Operator Service Panel (OSP) allows access to Management functions for

security and ease of cassette loading and diagnostics.

 Supports remote setup, configuration, and monitoring via Triton Connect™.  Satisfies Americans with Disabilities Act (ADA) specifications for height, access, and

the visually impaired via spoken word interface.

 Choice of either a 5.7" monochrome (standard) or 6.5" VGA color (optional)Liquid

Crystal Display (LCD) screen.

 Thermal printer with presenter prints 80 mm receipts, coupons, and management

reports.

 Dip-style card reader supports magnetic stripe cards. Optional EMV “smart” card

reader or motorized card reader also available.

 Encrypting PIN Pad (EPP) to comply with all international encryption standards,

Triple DES compliant.

 Dispenses U.S. and international currency types.

 Audio output provides user-action feedback as well as headphone accessible audible

prompting for sight-impaired users.

 Management Functions provide indepth control of ATM operations.

 16-key alphanumeric function keypad provides intuative menu selection and data

entry. External keyboard supported for maintenance purposes.

 Integrated, lighted advertising panels.

 Cabinets available in UL 291 Business Hours Service or UL 291 Level 1 Safe models.

 High capacity electronic journal stores transactions for later printout and analysis.

 Camera bracket mounting provisions with dedicated camera aperture.

MODEL RT2000 SERIES USER MANUAL

Model RT2000

Standard Features

Standard features of the R T2000 ATM are summarized in the following paragraphs.

Access and T ransaction Security

Password-Controlled Access.

Access to the ATM’s Management Functions is protected by a password-based access scheme. The ATM provides a “Master” password level of access and a flexible system of “User-level” passwords. The master password provides full access to the ATM’s Management Functions, while User-level passwords provide access to a subset of those functions,

as determined by the holder of the master password.

T ransaction Encryption.

The ATM protects all transaction and message traffic to and from the unit using strong encryption techniques.

MAC Data Encryption Support

The ATM implements support for the Message Authentication Code (MAC) data encryption protocol. This capability is typically referred to as “MACing”. MACing is a protocol supported by some processors and provides another level of encryption protection for message traffic to and from the ATM.

INTRODUCTION

Encrypting PIN Pad (EPP) Entry Device Support

Secure EPP entry device is an encryption system that offers additional protection for the customer PIN during entry at the ATM keypad. Complies with all international encryption standards and is Triple DES compliant.

Multimedia Interface (Audio/Video)

Note

The 5.7” display (monochrome) doesn’t support graphics (welcome, banner, logo,

receipts, etc.). The 6.5” display (color) supports all Ad graphics except banners.

The ATM’s LCD screen can display text and graphical content in a wide range of colors providing an interesting and dynamic experience to the customer. In addition, graphics can be

printed on receipts.

T ext Effects

V arious special effects such as blinking or fading can be applied to text messages that appear on the LCD screen.

Ad Screens

An ad screen is a promotional or advertising graphic that is displayed on the LCD screen.

They can be displayed while the terminal is idle and while the customer transaction is being processed. Ad screens can be loaded using a flash drive (USB) or downloaded via Triton Connect.

Receipt Printer Graphics

Bit-mapped graphic images (BMP. only) can be printed on the receipt. Like ad screen graphics, receipt graphics can be loaded using a flash drive or downloaded via Triton Connect.

Audio Output

The integrated speakers enhance the media experience by offering audio output for the visually impaired via spoken word interface.

Storage of Files

The A TM can store management reports, such as the results of close operations or diagnostic tests. Graphics files are stored and retrieved from the internal hard disk. You may also save

reports to an external memory device.

V oice-Enabled T ransactions

The ATM is able to provide voice feedback to sight-impaired users. By plugging a set of headphones into the integrated headphone jack, users can receive spoken assistance as they perform a transaction. See the section under Basic Operation for more information on this feature.

MODEL RT2000 SERIES USER MANUAL Remote Monitoring and Management

The RT2000 provides support for remote monitoring and management via the optional Triton Connect software package.

Triton Connect is PC (Personal Computer) based software that enables you to perform a wide range of monitoring and control functions from the convenience of a central location. In many cases, the need to travel to the terminal location to perform configuration or data retrieval functions can be eliminated, along with the associated personnel and travel costs.

Triton Connect can access your terminals via PSTN or wherever standard (voice-grade analog) dial-up telephone service is available. For applications that require additional flexibility, Triton Connect offers support for TCP/IP (Ethernet), VSAT (Very Small Aperture Terminal), and other communication methods.

The Triton Connect host computer can monitor your ATM 24 hours a day, seven days a week, and can receive an incoming call from the ATM if there is a system error or service is required.

Triton terminals

Triton Connect PC

Triton Connect communicates with remote terminals.

INTRODUCTION

Communications

The RT2000 ATM supports communication with the transaction processor using a variety of communications technologies. These include Dial-Up, VSAT, RadioPad, DataPak, and

Client-Server(Ethernet).

Dial-Up

This method uses PSTN (the standard telephone system) for communications. Because your PC is a digital device, while the PSTN is primarily an analog medium, an internal modem is used to access the PSTN network in order to contact the processor and process transactions.

VSA T (V ery Small Aperture Terminal)

The VSAT connection type is used with ATMs that support satellite-based communications. VSAT supports a wide range of communication protocols.

RadioPad

This is a wireless communications method used primarily in countries where an infrastructure of wired telephone service is not used or is unavailable, and functions as the equivalent of a dial-up telephone system.

DA T APAK

The DATAPAK protocol enables the ATM to interface with designated DATAPAK intermediaries (in the Canadian market region), who in turn provide connectivity to the appropriate transaction processor. DATAPAK connectivity is typically faster and more cost-effective than a direct dial-up connection between the ATM and the transaction processor.

NOTE: This feature is only available for use in the Canadian market.

TCP/IP (Ethernet)

This method is used in applications where a central Local Area Network, or LAN, is used to connect multiple ATMs to a central server. Each ATM is treated as a client node on the network, while the server provides the interface to a transaction processing system.

MODEL RT2000 SERIES USER MANUAL

Close Management

A suite of close functions are provided to facilitate daily balancing of the ATM’s internal record of transaction activity with the processor’s transaction records.

Day Close

The Day Close is normally completed as the final step in the daily balancing process, and is used to clear the totals and switch to the next business day. This function prints a report summarizing all of the activity recorded by the ATM since the last Day Close was com-

pleted.

Cassette Close

The Cassette Close option is used to perform cassette-specific close operations. This function provides a summary of activity on a selected cassette since the last Cassette Close was

performed.

Messages

These are informational messages that give important information to the customer before, during, and after a transaction. Messages can be locally customized to meet local requirements. They include greeting and exit messages, terminal owner and surcharge

owner identification, marketing messages, and news tickers.

T ransaction and Account Type Configuration

This feature enables the terminal operator to select the types of transactions (transfers or balance inquiries) or accounts (e.g. savings or credit card) that will be presented to the customer. This feature does not affect the availability of checking account withdrawal transactions, which are always presented.

Electronic Journal

The ATM stores transaction records, status and other activity data in a journal record that is maintained in the ATM’s processor module. The information in the electronic journal is maintained in a safe and secure environment and can store up to 32, 768 records.

This information can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of those records can be made. T ypically, the journal should be printed out whenever a Day Close is completed, although this is not a requirement.

INTRODUCTION

Normally, journal data is printed by the unit’s receipt printer, but with the optional Triton Connect software package the information can be sent to a remote PC for storage and subsequent analysis.

Journal data can also be locally archived using the ATM’s internal memory. Even after old journal records have been printed to the receipt printer, uploaded to Triton Connect, or locally archived, they can still be read and printed again. Old records are retained in the electronic journal until the maximum storage limit of the journal has been met at which time the journal must be printed or cleared.

Multi-Language Support

The ATM has a screen language option. This option allows the terminal user to select a preferred language (such as Spanish or French) to conduct a transaction.

Prize Coupons

The ATM may be configured to award “prize coupons” to customers on a random chance or a withdrawal amount-determined basis. Coupons are always available in the form of printed

messages presented to the customer on a separate receipt. There are two methods of awarding coupons: Random or Level.

Random

This method awards coupons randomly within a specified percentage range, such as 5% of transactions.

Level

This approach awards a coupon to each customer that withdraws an amount equal to or greater than a specific dollar value.

MODEL RT2000 SERIES USER MANUAL

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SECTION 2

BASIC OPERATION

MODEL RT2000 USER MANUAL

Introduction

This chapter describes the basic operation of the terminal. The following topics are covered:

1. Control Panel Layout. Describes the layout of the terminal’ s control panel.

2. Keypad Operation. Describes the use of the alphanumeric keypads.

3. Menu-Based Operation. This section gives a general overview of the terminal display interface.

4. Accessing Management Functions. Describes the password entry procedure that must be followed in order to access the Management Functions area.

5. Customer T ransactions. Summarizes the actions involved in typical customer transactions. In addition, the voice-enabled transactions feature is described.

Control Panel Layout

The user interface of the terminal consists of the LCD display, receipt chute, card reader, headphone jack (visually impaired), and 24 keys on three keypads. The primary menu navigation keys are arranged in two four-key groups, one group on either side of the LCD display . The main keypad consists of 10 alphanumeric keys, two arrow keys, and four large control keys, all located in a 16-key group beneath the LCD display . The keypad has an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act. (See Figure 2-1)

Back Lit Sign

Menu Keys

LCD Screen

Main Keypad

Audio Jack

Control Panel

Light

Camera Aperture

Receipt Chute

Card Reader

Bill Tray

Fig. 2-1. Control panel layout

BASIC OPERATION

Keypad Operation

See Figure 2-2 and T able 2-1. The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD display . The table lists the keys and their functions.

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MODEL RT2000 USER MANUAL

ON-SCREEN KEYPAD OPERATION

T o enter text characters into the dialog boxes that are displayed by the Management Functions, press the F8 key to display the screen keyboard. Use the keys described below to navigate and enter required data.

(see Figure 2-3)

• The arrow keys (left and right), the 8 key (Up), and the 0 key (Down) navigate the

keyboard.

• Press the ENTER key to select the highlighted key entry.

• Press the CTRL key to switch between upper and lower case characters.

• Press the CANCEL key to Exit the keyboard.

• Press the CLEAR key for the Backspace operation.

• Press the 1 key to reposition the keyboard to another location on the display.

• Press the 2 key to positon the cursor on a new line.

Figure 2-3. On-screen keyboard.

SCREEN FUNCTION KEYS

Refer to Figure 2-4. The eight keys, 4 on each side of the LCD, are called screen function keys. They are used in the selection of screen options that can appear along the right and left side of the display. These keys are designated F1 through F8. A screen function key is only active when a corresponding function or menu option is present next to that key .

Figure 2-4. Screen function

keys.

F1 F2 F3 F4

F5 F6 F7 F8

BASIC OPERATION

Menu-Based Operation

The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the screen keys located to the left and right of the display. For the purpose of security, many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.

When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If the user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the user is returned to the function that was active prior to the timeout. If the user does not make a selection within an additional 30-second countdown period the terminal will automatically go to the Customer Welcome screen.

Shortly after the unit is turned on, the top menu will be displayed. An example top menu is shown in Figure 2-5. From the top menu, you can either:

1.) Activate the terminal to perform customer transactions by pressing the key next to Customer Transaction.

2.) Enter the terminal system management area by pressing the key next to Management Functions.

If you do not select a menu choice within 30 seconds the terminal will automatically default to the Customer W elcome screen (a benefit of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transactions shortly after power is restored).

Fig. 2-5. Top menu.

MODEL RT2000 USER MANUAL

Accessing Management Functions

1. At the Customer screen (Figure 2-6), press and hold down the <CTRL> key; while holding down the <CTRL> key, press the <1> key . Release both keys. The password entry prompt appears. (Figure 2-7)

2. At the password entry screen, enter the Master or Users password.

Fig. 2-7. Password entry dialog.

Fig. 2-6. Customer screen.

To access Management Functions, you must enter an appropriate password in the dialog box that appears.

The password will consist of a 2-digit ID code and a password of 4-12 digits; for example, 051234 could be a password entry consisting of an ID code of 05 and a password of 1234. Press the Enter button to accept the password entry or Cancel to exit. When a valid password is entered, the Management Functions main menu will be

displayed, as shown in Figure 2-8:

Fig. 2-8. Management Function main menu

BASIC OPERATION

DEF AULT MASTER PASSWORD

The default Master user ID is “00” and the password is “1234”. To enter Management Functions as the Master user, enter “001234” and press “Enter”.

Change the Master password immediately to prevent unauthorized access to the A TM! See Configuration Manual for procedures on changing the Master password and other password Management procedures.

Once you have entered the Management Functions menu, you may perform any of the functions allowed by the type of password used.

Introduction

This section sumarizes the actions involved in typical customer transactions. In addition, the voice-enabled transactions feature is described.

Customer T ransactions

A customer begins a transaction by selecting a service from the Customer screen options (PaySpot™, CashWorks™, Western Union® or ATM- Get Cash Now). They insert their ATM card into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be scanned by the card reader’s sensor. If the customer inserts the card incorrectly, a warning message will be displayed, accompanied by several beeps to get their attention.

If there is a problem reading a card, make sure the customer is inserting the card correctly. Most problems are the result of inserting the card incorrectly.

Once the card has been read in successfully, a surchar ge message, if applicable, may be displayed (the surcharge message may be displayed at the end of the customer’s transaction selection). The customer must then enter his secret Personal Identification Number, or PIN code. Once the PIN has been entered, the transaction type and account are selected, and the desired amount of the transaction, if needed. The transaction will be processed, typically in a matter of seconds.

If the transaction was processed successfully, the customer is prompted to retrieve the requested cash (for withdrawal transactions) and/or the applicable transaction receipt, as needed. If the transaction was declined, a short receipt indicating the problem is printed.

MODEL RT2000 USER MANUAL

V oice-Enabled Transactions

The terminal provides voice feedback via an integrated output jack, enabling sightimpaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM. Figure 2-9, headphone jack location, shows the location of the headhone jack on the R T2000.

Fig. 2-9. Headphone jack location.

Raised symbols helps a user locate the headphone jack. The A TM will automatically detect when a headphone has been plugged into the jack, and will immediately switch into voice mode. Initially, a brief spoken tutorial will orientate the customer to the ATM control panel interface. Once the customer begins a transaction, spoken prompts will provide feedback and guide the customer through the successful accomplishment of the transaction.

SECTION 3

INITIAL SETUP

MODEL RT2000 USER MANUAL

Parameter Categories

There are a number of setup parameters that must be configured when an ATM is installed. Generally speaking, these parameters can be grouped into the fol-

lowing major categories.

 Communications

 Security

 Surcharging

 Currency Settings

 Cassette Setup

 T ransactions

 Receipts

 Coupons

Each area consists of one or more individual parameters. In terms of ATM operation, the importance level of individual parameters within a category can be described as Critical, Required, Important, or User-Defined.

 Languages

 Messages

 Ad Screens

 Date/Time Settings

 S tatus Monitoring

 Close

 User Interface

 Options

INITIAL SETUP

Parameter Importance Levels

Critical

The parameters with this importance level are primarily those that represent the minimum number of parameters that must be correctly configured in order to process transactions. In addition, because of the importance of protecting access to the A TM Management Functions, the access password parameters are also included in this category . The primary parameters in this category include various communica-

tions and security (including access password) parameters.

Required

These parameters further satisfy your transaction processor’s setup or operational requirements. Parameters in this area define the ability of your ATM to offer various types of transactions, to correctly present those transactions to the customer and to accurately record those transactions. Surcharging, Cassette Setup, and Account/

Transactions parameters fall into this category.

Important

These parameters are used to manage transaction activity record-keeping, enable remote monitoring of ATM operation, and to ensure receipts and other records are accurately annotated with the correct date and time. Status Monitor-

ing, Close, and Date/Time parameters are included in this category .

User-Defined

These parameters are configured at your discretion, and are used to customize the appearance and functionality of the ATM to meet the unique language needs of your intended customers, adjust user interface appearance, satisfy advertising or promotional requirements, or meet other locale-specific requirements. The management of optional features is also included in this area. Languages, Receipts, Coupons, Messages, Ad /Graphics, and More Options pa-

rameters fall into this category.

NOTE: The importance-level of individual parameters as described in this manual is provided as a general guide to assist you in understanding and prioritizing the setup requirements of your ATM. If, after evaluating your unique requirements, you feel that a parameter is more (or less) important to your particular needs, you are free to

treat that parameter accordingly.

MODEL RT2000 USER MANUAL

Setup Parameters

T able 3-1, Significance Levels, correlates each Management Functions area to the significance levels of parameters in that area.

NOTE: The significance level of individual parameters as described in this manual is provided as a general guide to assist you in understanding and prioritizing the setup requirements of your ATM. If, after evaluating your unique requirements, you feel that a parameter is more (or less) important to your particular needs, you are free to treat that parameter accordingly .

T ables 3-2 through 3-5 list Critical, Required, Important, and User Defined parameters, respectively . Each table lists the applicable Management Function area, Func-

tion option, Parameter name, and Factory default value for each parameter.

IN T ABLE 3-2, CRITICAL SETUP PARAMETERS, THE NAMES OF THOSE P ARAMETERS THAT ARE TYPICALLY THE MINIMUM NUMBER REQUIRED IN ORDER TO PERFORM A TRANSACTION HA VE BEEN HIGHLIGHTED. CHECK WITH

YOUR TRANSACTION PROCESSOR FOR YOUR SPECIFIC REQUIREMENTS!

IMPORTANT: Although many of the ATM’s parameters have been set at the factory , it is important to verify that the settings are appropriate for your needs. Change the factory default values as necessary to reflect the actual settings you

require.

INITIAL SETUP

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MODEL RT2000 USER MANUAL

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MODEL RT2000 USER MANUAL

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MODEL RT2000 USER MANUAL

THIS PAGE INTENTIONALLY LEFT BLANK

SECTION 4

CURRENCY HANDLING

MODEL RT2000 USER MANUAL

Introduction

The purpose of this section of the manual is to describe the procedures for: (1) removing and replacing note cassettes, (2) loading cassettes, and (3) removing and replacing the reject notes (as applicable). Information conrcerning note handling and quality issues are explained where appropriate.

Dispensing Mechanisms

The RT2000 ATM use a variety of dispensing mechanisms. Depending upon A TM model, the dispensing mechanism may hold one or more note cassettes. The reject collection method may use a reject compartment that is integrated into the note cassette, or a separate reject container. Currency capacity depends upon the dispenser mechanism installed in the ATM, but is also affected by note quality and thickness. T ypical capacities are provided in the following

table:

SEILIMAFLEDOM0002TR

RESNEPSIDSETTESSACFOREBMUN

001-MDTelgniS)desu(setoN055

051-MDTelgniS)desu(setoN0031

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The dispensing mechanism delivers the appropriate number of notes from the note cassette(s) to fulfill the customer’s withdrawal request. The purpose of the reject area or vault is to accept and hold notes that have been transferred from the note cassette(s) but not dispensed. Some situations that could cause the mechanism to reject notes are: (1) multiple notes stuck together and (2) note width too short or long. Other conditions that could cause a reject are described in the next section.

MUMIXAMDEDNEMMOCER

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)desu(setoN055

ettessacrep

)desu(setoN0031

ettessacrep

**CAUTION**

DO NOT RECYCLE REJECTED

NOTES INTO A CASSETTE!

Doing so could cause more rejects

and/or currency jams.

Note Condition

If possible, store currency at room temperature for at least eight hours before dispensing from the cassettes.

The number of rejects can be directly influenced by the technique used to load the cassettes and the quality of the currency. Notes loaded into the cassettes must be in “fit” condition if a high level of performance (low reject and failure rate) is expected from the unit. “Fit” notes do not possess any of the defects listed here:

Used Note Defects

• Adhesive or “sticky” substances on the surface of the paper.

• Tears extending more than 1/2” from the edge of the currency.

• Tears, holes, or missing sections in the body of the currency.

• Tape on the surface of the currency used for repairing, patching or any other purpose.

• Staples, pins, or any other foreign body attached to the notes.

• Corner folds of a size greater than 1/2” on either axis.

• Two or more notes joined by any means.

• Excessively crumpled or crinkled.

CURRENCYHANDLING

New or Uncirculated Note Defects

• All the conditions listed for used notes.

• Excessive bowing due to conditions of packing and storing.

• New or uncirculated currency must be “burst” and fully separated prior to loading into cassettes.

Preparing Notes

Use the following procedures to prepare notes before inserting them into a note cassette.

Preparing Used Notes

• Remove the band around each bundle of notes.

• Remove foreign objects (e.g. pins, paper clips, crumbs, etc.).

• Remove torn or very worn notes.

Preparing New or Uncirculated

Notes

• Remove the band around each bundle of notes. Separate the notes from each other by:

• Striking the bundle hard against the edge of a table or similar object.

• Flipping through each bundle of notes in both directions at each end.

• Using a note counter.

• Straighten any folded notes.

MODEL RT2000 USER MANUAL

TDM-series Dispenser

Removing the Currency Cassette(s)

1. Ensure the terminal is not in use before removing the note cassette! Removing the note

cassette while the machine is in operation (processing customer transactions, performing close operations, etc.) can cause the terminal to enter an “Out of Service” condition!

2. Unlock the mechanical/electronic lock on the security container door and open the door to gain access to the dispensing mechanism.

3. The dispensing mechanism is mounted to a sliding shelf located inside the security cabinet. There is no need to extend the slide shelf to replenish the cassette.

4. Remove the note cassette(s) by grasping the green handle and pulling from the dispenser in a firm but controlled manor. Try to use only the minimum amount of force to release the cassette. Place the cassette(s) on a level, flat surface.

TDM-150 w/ note and reject cassette.

Removing the note cassette.

Loading the Currency Cassette(s)

1. Unlock the cassette(s) and open the cassette lid using the supplied key. Move the pusher plate to the rear of the cassette (toward the handle).

Note: The pusher plate action will depend on the type of cassette in use. Some cassettes require you to maintain pressure on the pusher plate as needed while loading notes. Other cassettes use a locking mechanism to hold the packer plate in the loading position. On these cassettes, pull the pusher-plate all the way back to the handle end of the cassette and turn the key to latch the pusher plate into the loading position.

Unlock note cassette.

Open the note cassette lid.

CURRENCYHANDLING

Pull the packer back. Some cassettes allow the pusher-plate to be latched in position using the key-lock. (Insert)

2. IMPORTANT: The shape of some notes may be affected by conditions of storage or bundling, preventing them from forming neat even piles. If not corrected, such conditions may cause notes to be rejected by the dispensing mechanism.

To compensate for the most common conditions of slanting or cupped note piles, follow the directions given next.

Notes with no apparent shape problems are referred to as “common” notes.

• Slanting Pile

To avoid dispensing problems caused by a “slanting” pile, put the notes in neat bundles of no more than ½ to ¾ inches in thickness (100-200 notes). Turn every other bundle around to minimize slanting of the pile (bundle should have the same height on both sides, if possible).

Alternate slanted bundles.

• Cupped bundle

To avoid dispensing problems caused by cupped bundles, turn all the bundles with the cupped side towards the dispense opening of the note cassette (opposite end from the handle).

Dispense opening.

Turn cupped sides toward dispense opening.

MODEL RT2000 USER MANUAL

• Mixed (Slanting and Cupped) bundles

Separate the mixed currency into neat bundles of 100-200 notes of each type. Place the cupped bundles nearest the dispense opening of the cassette, with the cupped side facing the opening. Turn every other slanted bundle around to give the bundles the same height on both sides and place after the cupped bundles.

• Old and New Notes

Always place the bundles containing old notes into the cassette first (nearest the handle) and bundles containing new notes last (nearest the dispense opening).

• Common notes

Simply place the prepared bundles in the cassette.

Place old notes together.

3. Make sure the note pile is as even as possible. If necessary, use your hands to smooth and level the pile.

4. On cassettes that do not use a pusher-plate locking mechanism, release the pusher plate against the notes. If the cassette uses pusher-plate locking, turn the key to release the catch, allowing the pusher plate to compress the notes.

5. Close and lock the cassette. Remove the key. Slide the cassette back into its compartment in the dispensing mechanism. Make sure the cassette is fully inserted! Y ou will feel the cassette latch securely into the snap catches.

Load notes.

CURRENCYHANDLING

Removing the Reject Cassette

The reject tray is located just above the currency cassette in the dispensing mechanism. Follow these steps to remove the reject cassette:

1. Grasp reject cassette and pull from its compartment in the dispensing mechanism. Place the tray on a flat surface.

2. Unlock the tray using the supplied key. Flip the top back to gain access to the reject compartment.

Unlock and open

reject cassette.

3. Remove any notes in the reject compartment.

4. Close and lock the reject cassette. Remove the key. Slide the cassette back into its compartment in the dispensing mechanism. Make sure the reject cassette is fully inserted! You will feel the cassette snap securely into the catches.

Remove reject cassette.

Y ou may wish to record the denomination and number of notes removed from the reject tray, for use when balancing the note tray against the cassette/day close records.

TDM-150 (shelf extended) TDM-250 (shelf extended)

MODEL RT2000 USER MANUAL

V erify Operation of All Dispensers

1. After completion of the “Cassette Close” procedures, close and lock the security cabinet.

2. In Management Functions Main Menu, select Diagnostics, then Dispenser.

3. Select the Test Dispense option. Select either individual cassettes that are installed [“A” ( single cassette dispenser) or “A” or “B” (dual-cassette dispenser)) or “ALL CASSETTES ”. A prompt appears asking how many notes to dispense (below). The test dispense operation will start.

4. The Test Dispense command instructs the dispenser to dispense, minimum, one note from each installed and operational cassette into the reject vault. This test exercises the dispenser without sending notes to the exit.

5. After completion of the T est Dispense, the following prompt is displayed below

- “T est Dispense Completed Successfully - Dispense Count , A: (# of notes), B: #.

If you have the optional Operator Service Panel:

1. After completion of the “Cassette Close” procedures, close and lock the security cabinet.

2. In the Main Menu screen, select Diagnostics, then Dispenser. Select the Test

Dispense option. Select either individual cassettes that are installed [“A” ( single cassette dispenser) or “A” or “B” (dual-cassette dispenser)) or “ALL CASSETTES ”. A prompt appears asking how many notes to dispense. The

test dispense operation will start.

3. After completion of the T est Dispense, a prompt is displayed - “Test Dispense Completed Successfully - Dispense Count , A: (# of notes), B: #.

SECTION 5

MANAGEMENT FUNCTIONS

MODEL RT2000 USER MANUAL

Introduction

This section describes the Management Functions available for controlling the ATM. When the Customer Welcome screen is displayed, you can access the Management Functions menu by following the procedure described next.

Accessing the Management Functions Menu

1. Press and hold down the <CTRL> key; while holding down the <CTRL> key , press the <1> key. Release both keys. After a moment the top menu will be displayed.

2. At the top menu (see Figure 5-1below), select MANAGEMENT FUNCTIONS by pressing the F7 screen key (next to Management Function option).

F1 F2 F3 F4

Figure 5-1. Location of the F7 key (highlighted by the circle).

3. Enter the Master or User password at the password entry display (see Figure 52 below).

Figure 5-2. Enter your Master or User password at the Management Functions screen.

F5 F6 F7 F8

MANAGEMENT FUNCTIONS

T o access Management Functions, you must enter an appropriate password in the dialog box that appears when the Management Functions option is selected. The password will consist of a 2-digit ID code and a password of 4-12 digits; for example, 051234 could be a password entry consisting of an ID code of 05 and a password of

1234. Press the Enter button to accept the entry or Cancel to exit. When a valid

password is entered, the Main Menu screen will be displayed. (Figure 5-3)

DEF AULT MASTER PASSWORD

The default Master user ID is “00” and the password is “1234”. T o enter Management Functions as the Master user, enter “001234” and press ENTER.

CHANGE THE MASTER P ASSWORD IMMEDIATEL Y T O PREVENT UNAUTHORIZED ACCESS TO THE A TM!

Function Availability

Once you have entered the Main Menu, you may perform any of the functions allowed by the type of password used (access level).

Each Main Menu option description will include the function name, instructions for accessing the function, a description of the function, and any associated factory default values.

The Main Menu screen allows the service provider/terminal operator to access the following management functions:

1. Close Functions. Used to perform Cassette Close, Day Close, Trial Close and

Schedule Close functions.

2. Diagnostics. Used to perform terminal hardware testing, and to view test

results.

3. Electronic Journal. Used to manage the ATM’s journal functions, such as

display/print and clearing actions.

4. Password Maintenance. Used to add, modify, or delete terminal access

privileges.

5. System Parameters. Used to shut down or restart the terminal, to configure

location-specific settings such as time and date, and to adjust the audio volume.

6. T erminal Configuration. Used to view/edit terminal operating parameters

such as surcharging, customer-screen language selection, communications, status monitoring, ads/graphics and Triton Connect configuration.

7. Key Management. Used to enter encryption keys, which protect

communcations between the ATM and the transaction processing service provider.

MODEL RT2000 USER MANUAL

8. T erminal S tatus. Used to view terminal status reports.

9. Language. Press the 9 key repeatedly to cycle through the available languages.

The current language is displayed in the button caption. When a language is selected, the ATM uses the language in all Management Functions.

0. More Options. Used to display additional configuration options that may be

available to the user.

Figure 5-3. Main Menu screen.

NOTE

The availability of some Management Functions will depend on such factors as types of optional hardware installed, user password options, etc. In cases where a function is not applicable or available, the option will be “grayed out,” or otherwise disabled. The rest of this section addresses functions the User/Operator may need to perform day-to-day operations.

Management Reports

Many Management Functions, such as Close, Journal and Diagnostic functions, produce a report summarizing the results of the operation. Most reports are displayed in a Management Report dialog, which you can use to print the report to the receipt printer, or to save the report to an external memory device.

MANAGEMENT FUNCTIONS

The buttons on the Management Report dialog let you perform the following actions: (Figure 5-4)

1. Page Up. Scrolls the report up a maximum of one full page.

2. Home. Moves directly to the first page of the report.

3. Print. Sends the report to the terminal receipt printer for hardcopy output.

4. Page Down. Scrolls the report down a maximum of one full page.

5. End. Moves directly to the last page of the report.

6. Save T o File. Saves the report as a text file to an external memory device.

Figure 5-4. Management Report menu.

MODEL RT2000 USER MANUAL

CLOSE FUNCTIONS

Introduction

Cassette and Day Close reports provide important information about the transactions being performed by your ATM. This information helps you manage the A TM more effectively .

The ATM’s close functions are accessed through the Management Function’s T erminal Close Functions menu.

Day Close

The Day Close report shows the cumulative value of all transactions (withdrawals, transfers and balance inquiries) performed by the ATM since the previous Day Close. The report also shows the corresponding host totals, allowing you to com-

pare the ATM totals against the host processor records.

IMPORTANT

• Perform a Day Close once each business day. Because the host processor also performs a business-day close for the ATM, you should perform the Day Close at the same time each day , at the time specified by your host processor. This will help ensure the Day Close report reflects the host’s current business- day totals for your ATM.

• T o help ensure Day Closes are performed at the same time each day you can use the Schedule Close function, which automatically performs a Day Close each day , at a time specified by the Change Schedule function.

• The Day Close report shows totals accumulated by the host processor during the business day , as stated earlier . In some cases, the host processor can make use of the totals recorded by the ATM. In these cases, you can provide ATM totals to the host processor during the Day Close, using the Send Terminal Totals function.

MANAGEMENT FUNCTIONS

Cassette Close

The Cassette Close report shows current cassette activity, including total notes dispensed and remaining and the total value of those notes, since the previous Cassette Close was performed. This report can help you judge the volume of with-

drawal activity and plan cassette replenishment activities accordingly.

IMPORTANT

• Perform a Cassette Close before replenishing the currency in the cassette.

• Performing a Cassette Close will reset the cassette activity totals to zero (0). The

Enter Cassette Quantity value is also reset to zero.

• After performing a Cassette Close and replenishing the cash in the cassette, enter the total number of bills loaded in the cassette, using the Enter Cassette Quantity function.

It is very important that you always enter this value after performing a Cassette Close! The ATM uses this starting number to calculate the quantity and

(monetary) amount of notes remaining in the cassette after each withdrawal. Failure to enter the cassette quantity will result in negative-numbered totals being listed in the Cassette Close report!

• After you enter the cassette quantity, a Trial Cassette Close Report appears which you can print or save to an external storage device. This is a record of the beginning cassette balance. The cassette totals will not be cleared.

MODEL RT2000 USER MANUAL

TERMINAL CLOSE FUNCTIONS

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad.

DESCRIPTION:

The TERMINAL CLOSE menu allows the terminal operator to perform the following functions:

1. Schedule Close. Used to enable/disable automatic Day Close.

2. Send Terminal Totals (ON/OFF). Use to enable/disable automatic transmission of terminal close totals to your transaction processing service provider. Press this button to cycle the function between ON and OFF.

3. T rial Close. Used to initiate a T rial Day Close.

4. Day Close. Used to initiate a Day Close.

5. Trial Cassette Close. Used to provide a receipt/record of the cassette(s) balance.

6. Cassette Close Functions. Used to access a menu of cassette close and configuration functions.

MANAGEMENT FUNCTIONS

SCHEDULE CLOSE

FACTOR Y DEFAULT: OFF ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad.

2. To access the SCHEDULE CLOSE function, press the number (1) on the keypad.

DESCRIPTION:

This function allows you to turn ON or OFF the SCHEDULE CLOSE function and to specify a time of day at which a close operation will be performed.

If the Enable Schedule option is ON, a Day Close will be automatically initiated at the specified time of day. If the checkbox is checked, the option is ON. If the checkbox is not checked, the function is OFF . Press the number (1) key to switch the checkbox between ON (checked) and OFF (not checked).

Use the number (2), (3), (4), and (5) keys to choose the hours, minutes, seconds, and AM/PM settings at which the scheduled close is to be performed. Pressing a key repeatedly will cause the associated field to cycle through the available values. The current time setting appears in a small text window below the time set buttons. Use the number (6) key to select a specific day of the week (Sunday, Monday , Tuesday , etc.), or a a setting of EVERYDA Y, to determine the day(s) of the week to which the scheduled time applies.

Press Enter to accept the Schedule Close settings and return to the Terminal Close Functions main dialog window or press Cancel to exit without making any changes.

MODEL RT2000 USER MANUAL

SEND TERMINAL TOTALS

FACTOR Y DEFAULT: OFF ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad.

2. To change the condition of the SEND TERMINAL TOTALS function to ON, press number (2) on the keypad.

DESCRIPTION:

This function allows you to turn ON or OFF the SEND TERMINAL TOT ALS option. When the option is turned ON, the terminal will send accumulated totals information

to your transaction processing service provider during the day close operation. If the option is set to OFF, these totals will not be sent.

T erminal totals include the total value of all withdrawal, inquiry, and transfer transactions that have occurred since the last day close operation (see the description of the Day Close function for additional information).

The current state of the Send T erminal Totals feature is shown as either ON or OFF in the button label. Press the number (2) on the keypad to toggle the state of the feature between ON or OFF .

MANAGEMENT FUNCTIONS

TRIAL CLOSE

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad.

2. T o display the Management Report that provides the TRIAL CLOSE information for the A TM, press number (3) on the keypad.

3. When the TRIAL CLOSE dialog appears, press the ENTER key.

DESCRIPTION:

The TRIAL CLOSE function is used during the daily close procedure. It does the same thing as the DAY CLOSE, except that the totals are not cleared.

The report printed by the Trial Close is used to balance your ATM before you actually balance with your processor. It contains accumulated transaction totals, obtained from the processor and from the terminal itself.

The report shows the total number of customer transactions (Withdrawals, Inquiries and Transfers) recorded by the processor and the terminal since the last Day Close was performed. The two-column format allows the host and terminal totals in each category to be easily compared. The ‘Settlement $’ value is the host processor ’s record of the total currency dispensed from the terminal since the last Day Close was performed.

A call to the processor host computer is required to complete the operation. If the call to the processor host system is not completed successfully, a warning (***HOST TOT ALS NOT RECEIVED***) will be printed on the report. The report is displayed in a Management Report dialog, which you can print to the receipt printer or save to an external memory device.

MODEL RT2000 USER MANUAL

DAY CLOSE

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad.

2. T o display the Management Report that provides the DAY CLOSE information for the A TM, press number (4) on the keypad.

3. When the DAY CLOSE dialog appears, press the ENTER key .

DESCRIPTION:

The DAY CLOSE function is used to complete daily balancing of the ATM with the processor. The Day Close is performed to clear the totals and switch to the next business day. This function prints a report summarizing all of the transactions performed since the last Day Close was completed. The information includes a total of all transactions. This function also calls your processor’s host system and downloads the totals it has accumulated for the current business day.

The Day Close is normally completed as the final step in the daily balancing process. You may wish to perform a Trial Close before the Day Close to view the report without clearing the accumulated transaction totals. See the Trial Close function for more information.

A call to the processor host system is required to complete the operation. If the call to the host is not completed successfully, a warning (***HOST TOTALS NOT RECEIVED***) will be printed on the report. The report is displayed in a Management Report dialog, which you can print to the receipt printer or save to an external memory device.

Note: If the Day Close is not performed at the same time as the processors’ day close, the host and terminal totals may not match.

MANAGEMENT FUNCTIONS

TRIAL CASSETTE CLOSE

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad.

2. T o display the Management Report that provides the TRIAL CASSETTE CLOSE information for the ATM, press number (5) on the keypad.

3. Select which cassette(s) to include in the Trial Cassette Close report.

4. Press ENTER to view/print report.

DESCRIPTION:

The TRIAL CASSETTE CLOSE function performs a trial cassette close on the selected cassette(s) installed in the ATM and displays a composite report from all installed cassettes. It is used to balance your ATM before you actually balance with your processor. It contains accumulated transaction totals obtained from the processor and from the terminal itself. The accumulated transaction totals for each cassette are not cleared and the processor host system is not contacted.

The report is displayed in a Management Report dialog, which you can print to the receipt printer or save to an external memory device.

MODEL RT2000 USER MANUAL

CASSETTES CLOSE FUNCTIONS

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad.

2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad.

DESCRIPTION:

The CASSETTE CLOSE FUNCTIONS menu allows the terminal operator to perform the following operations:

1. Selected Cassette (“A” through the last available cassette). Selects a cassette for close, replenishment, quantity, and starting balance verification (Trial Cassette Close).

2. Replenish Cassette(s). Unlocks selected cassette(s) and/or prompts removal of cassette for replenishing.

3. Selects Cassette In-Service. (Multi-cassette function) Used to lock selected cassettes and/or allow user to select which cassettes to place in service.

4 Cassette Quantity. Use to enter the number of bills loaded in the currently

selected cassette.

5. T rial Cassette Close Report. After entering cassette quantities, a trial cassette close report is displayed.

*IMPORT ANT*

The RT2000-series A TMs use Triton Dispensing Mechanism (TDM) dispensers. The TDM-100 and -150 are single cassette and the -200 and -250 are multi-cassette. The multi-cassette dispensers (TDM-200/250) DO NOT lock the cassettes in the mechanism, but they DO need to be placed INSERVICE to operate. References for multi-cassettes to be locked apply to NMD-series dispenser mechanisms which currently are not used in the RT2000.

MANAGEMENT FUNCTIONS

SELECT CASSETTE(S)

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad.

2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad.

3. Select which cassette(s) to close and replenish and press ENTER.

4. CLOSE report presented for selected cassette.

DESCRIPTION: SELECTS CASSETTE(S) for Cassette Close and Quantity entries. A checkmark iden-

tifies which cassette(s) are selected. The number of available cassette selections will depend upon the number of installed cassettes.

The CLOSE report is used to complete the balancing of a specific currency cassette of the terminal. It displays a report summarizing all activity on the ATM for the selected cassette since the last cassette close was completed. The report includes a total of all transactions.

The Cassette Close is normally completed as the final step in balancing a currency cassette before removing it to be replenished. Completing a Cassette Close clears the cassette total from the terminal.

Note: The Cassette Close operation also resets the number of bills loaded in the cassette to zero (0).

The report can be printed to the receipt printer or saved to an external memory device.

MODEL RT2000 USER MANUAL

REPLENISH CASSETTE(S)

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad.

2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad.

3. Select which cassette(s) to close and replenish and press ENTER.

4. CLOSE report presented for selected cassette.

5. User prompted to refill cassette(s).

DESCRIPTION:

This dialog screen prompts the user to REMOVE and REPLENISH the selected cassette(s). For the multi-cassette dispenser mechanism, the cassettes will UNLOCK at this time

(For cash replenishment, the cassettes must be unlocked). After replenishing the cassette(s), re-install the cassette(s) in the dispensing mechanism and press Enter when done.

W ARNING! The Management Functions timeout feature is DISABLED as long as the cassettes are UNLOCKED! DO NOT LEAVE THE TERMINAL UNA TTENDED WHILE THE CASSETTES ARE UNLOCKED! A dialog will appear after 30 seconds to remind you to place the cassettes back into the dispenser and lock them before exiting Management Functions.

MANAGEMENT FUNCTIONS

SELECT CASSETTE(S) IN-SERVICE

FACTORY DEFAULT: ALL ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad.

2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad.

3. After replenishing cassette(s), select which cassette(s) to put IN-SERVICE.

DESCRIPTION:

In a multi-cassette configuration, individual cassettes can be placed in service. This means the selected cassettes will be used by the ATM for meeting withdrawal requests.

Select the cassette(s) to place IN-SERVICE. A checkmark identifies which cassette(s) are selected. The number of available cassette selections will depend on the number of installed cassettes. Press Enter after selection.

The dispenser will automatically lock the cassettes and a dialog prompt will be displayed.

*NOTE*

In a multi-cassette configuration, the cassettes MUST be LOCKED and IN-SERVICE for normal operation.

MODEL RT2000 USER MANUAL

CASSETTE QUANTITY

FACTORY DEFAUL T: “0” ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad.

2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad.

3. After replenishing cassette(s) and re-installing, press ENTER.

4. Enter quantity of bills for each selected cassette(s).

DESCRIPTION:

The CASSETTE QUANTITY function allows entry of the number of notes or other documents in a selected cassette. This number is used as a starting point for the Cassette Close report and Low Cash Threshold feature.

Use the text entry box to enter the total number of documents in the cassette, NOT the value of those documents. The value must be between 0 and 999999. Select Enter to accept the entry or Cancel to ignore and exit the function.

MANAGEMENT FUNCTIONS

TRIAL CASSETTE CLOSE REPORT

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad.

2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad.

3. After Cassette Quantity is entered, a TRIAL CASSETTE CLOSE report is presented.

DESCRIPTION:

The TRIAL CASSETTE CLOSE report verifies the number of bills entered and provides a starting point for cassette balances. It summarizes activity on the selected cassette since the last Cassette Close was performed. The totals are not cleared (set to zero) or reported to the host during the Trial Cassette Close. The following information is provided:

1. Start. Includes starting quantity of notes in cassette and total value of this quantity.

2. Dispensed. Shows number of notes dispensed and value of this quantity.

3. Remaining. Shows number of notes remaining and total value of this quan- tity.

4. V alue of Each Doc. Denomination of the notes in the cassette.

5. Rejects. Number of reject events (can involve more than a single note per event).

The Trial Cassette Close report is displayed which you can print to the receipt printer or save to an external memory device.

MODEL RT2000 USER MANUAL

DIAGNOSTICS

Introduction

Diagnostics provide important information about the status of the ATM. It maintains an “historical” record of the operating system and associated hardware to determine system errors that have occurred.

The Diagnostics function also performs self-tests on the major components to help determine and isolate any malfunctions or errors.

T erminal Diagnostics

• Provides Terminal Status of any errors present and error reset function.

Reports and maintains terminal history and configuration summary.

• Displays T ransaction T otals since terminal installation.

• Provides a status report for operating System Diagnosis.

• Displays status reports, tests, and allows configuration of certain options:

A. Dispenser B. Card Reader C. Receipt Printer D. Modem/Ethernet (TCP/IP). E. Keypad F. General Input/Output (I/O) devices (LEDs, audio output, headphone)

MANAGEMENT FUNCTIONS

DIAGNOSTICS

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

DESCRIPTION:

The following options will be available from the TERMINAL DIAGNOSTICS screen:

1. T erminal Status. Displays the terminal status dialog, which provides access to configuration and status reporting functions.

2. T ransaction Totals. Displays terminal transaction totals since the last Day Close and since terminal installation.

3. System Diagnostics. Displays a Management Report showing the results of the operating system diagnostics.

4. Dispenser. Displays a menu of dispenser status reporting and testing func- tions.

5. Card Reader. Displays a menu of card reader device status and test functions.

6. Printer. Displays a menu of receipt printer diagnostic and device status report functions.

7. Modem / Ethernet. Displays a menu of modem device status and diagnostic tests functions. Allows configuration of Ethernet parameters.

8. Keypad. Performs keypad device status and test functions.

9. General I/O Diagnostics. Performs an operational test on the LED indicators, audio output, and headphone jack.

MODEL RT2000 USER MANUAL

TERMINAL STA TUS

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the TERMINAL ST ATUS menu by pressing number (1) on the keypad.

DESCRIPTION:

The following options will be available from the TERMINAL STATUS screen: (Note: * denotes service provider function)

1. Current T erminal Error. Shows current error status of the terminal.

2. T erminal Error History. Shows a log of all terminal error events.

3. Reset T erminal Error. System attempts to reset the current terminal error.

4. Configuration Summary. A comprehensive report of terminal configuration information.

5. *Restore Default Parameters*. Use this function to restore the factorydefault terminal parameter settings.

6. *Save Parameters to External Storage*. Use this function to save all cur- rent terminal parameter data to an external memory device.

7. *Restore Parameters from External S torage*. Use this function to restore a set of parameters that have been previously saved using an external memory device.

MANAGEMENT FUNCTIONS

CURRENT TERMINAL ERROR TERMINAL ERROR HISTORY

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. To view the options available on the TERMINAL STATUS screen, press number (1) on the keypad

3. To view the CURRENT TERMINAL ERROR of the terminal, press number (1) on the keypad.

4. T o view the TERMINAL ERROR HISTORY of the terminal, press number (2) on the keypad.

DESCRIPTION:

Selecting the CURRENT TERMINAL ERROR option displays a report that shows the most current terminal status. The current status/error code is listed, along with a short description of the condition.

Selecting the TERMINAL ERROR HISTORY option displays a report that shows all status/error codes that have been recorded since the terminal was initially setup. A short description of each status/error code is provided.

For more information on the listed status/error condition, refer to Chapter 7, Status Codes and Error recovery.

The report is displayed in a Management Report dialog, which you can print to the receipt printer or save to an external memory device.

MODEL RT2000 USER MANUAL

RESET TERMINAL ERROR

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. T o view the options available on the TERMINAL STATUS screen, press number (1) on the keypad

3. T o RESET TERMINAL ERROR, press number (3) on the keypad.

DESCRIPTION:

Use this function to remove the entries in the Current T erminal Error list.

1. Select the RESET TERMINAL ERROR option by pressing the number (3) key on the keypad.

2. Press the Enter key to accept the confirmation dialog, which initiates the status clearing function. You are returned to the T erminal Status main menu.

3. Press the Enter key twice to exit Management Functions. The main menu appears.The terminal will attempt to clear the error status. Depending upon the results of this attempt, after about a 30-second delay one of two screens will appear:

• If the error condition was successfully cleared, the Customer W elcome

screen will appear. The terminal will resume normal operations.

• If the error condition was not successfully cleared (or another error condi-

tion exists), the T erminal Error screen will appear.

After selecting this option, a confirmation dialog is displayed. Select Enter to clear the T erminal Status history or Cancel to exit without clearing.

MANAGEMENT FUNCTIONS

CONFIGURA TION SUMMARY

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. To view the options available on the TERMINAL ST A TUS screen press number (1) on the keypad.

3. To view the CONFIGURA TION SUMMARY, press number (4) on the keypad.

Description:

A comprehensive CONFIGURATION SUMMARY of current terminal and hardware sta- tus information. Information is provided for all terminal configuration areas, as well as dispenser, receipt printer, modem, and keypad status.

The summary is displayed in a Management Report dialog, which you can print to the receipt printer, or save to an external memory device.

**IMPORT ANT**

It is highly recommended that the report be generated and saved after the initial setup of the terminal and whenever significant changes are made to the terminal’s configuration current.

MODEL RT2000 USER MANUAL

TRANSACTION TOTALS

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. View the TRANSACTION TOTALS screen by pressing number (2) on the keypad .

DESCRIPTION: The TRANSACTION TOTALS report displays transaction totals in two categories: To-

tals Since Last Close and Cumulative T otals. The report also provides the date/time

of the Last Completed Transaction and Last Denied Transaction. The report is displayed in a Management Report dialog, which you can print to the

receipt printer or save to an external memory device.

MANAGEMENT FUNCTIONS

SYSTEM DIAGNOSTICS

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. View the SYSTEM DIAGNOSTICS screen by pressing number (3) on the keypad .

DESCRIPTION:

The SYSTEM DIAGNOSTICS function displays the system information dialog. This dialog provides information about the resources (e.g. memory , hard disk space, etc.) currently in use by the ATM’ s computer system. It provides access to specific and detailed status and configuration information concerning installed hardware and software components.

To navigate through the dialog, press the Clear key on the keypad to tab between areas. Use the left (<) and right (>) arrow keys to move between items in an area. T o exit from the dialog, press the Cancel key.

MODEL RT2000 USER MANUAL

DISPENSER DIAGNOSTICS

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. View the DISPENSER diagnostics menu by pressing number (4) on the keypad.

DESCRIPTION:

The following options will be available from the DISPENSER DIAGNOSTICS screen: (Note: * denotes service provider function)

1. Dispenser S tatus. Displays a Management Report showing current dispenser hardware status.

2. Purge. Performs a purge operation on the dispenser .

3. Test Dispense. Commands the dispenser to dispense, minimum, a single note from each installed and active cassette into the reject vault.

4. *Inject New Cassette ID*. Lets you change a cassette’s ID.

5. Force Unlock Cassette. Enables you to override the dispenser cassette- locking mechanism. (Note: Applicable to NMD-family dispensers only)

6. Dispenser T otals. Displays a Management Report showing total number of documents dispensed.

7. Reset Dispenser. Used to reset ALL dispenser and cassette parameters to default values.

8. Cassette Parameters. Lets you view and configure cassette parameters like document type and multiple amount.

MANAGEMENT FUNCTIONS

DISPENSER STATUS

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad.

3. View the DISPENSER ST A TUS screen by pressing number (1) on the keypad.

DESCRIPTION:

The DISPENSER STATUS report identifies the type of dispensing mechanism installed and shows the results of the most recent dispenser status check.

The report is displayed in a Management Report dialog which you can print to the receipt printer or save to an external memory device.

MODEL RT2000 USER MANUAL

PURGE / TEST DISPENSE

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad.

3. To force the dispenser to complete a PURGE, press number (2) on the keypad.

4. Press the ENTER key when the PURGE dialog screen appears

5. To complete a TEST DISPENSE, press number (3) on the keypad. Select the number of notes to pick during a Test Dispense and press the ENTER key.

DESCRIPTION:

The PURGE command instructs the dispenser to remove all documents from the feed path. When the purge command is used to clear the feed path following a jam or failure of the dispenser, some or all of the notes may pass out of the exit slot, depending on their location in the feed path and the type of fault condition.

The TEST DISPENSE command instructs the dispensing mechanism to dispense, mini- mum, one note from each installed and operational cassette into the reject area.

This test exercises the dispenser mechanism without sending notes to the exit.

MANAGEMENT FUNCTIONS

FORCE UNLOCK CASSETTE

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad.

3. T o display the FORCE UN LOCK CASSETTE options screen, press number (5) on the keypad.

Note: This option applicable to NMD family dispensers.

DESCRIPTION: (MULTI-CASSETTE NMD USE)

The FORCE UNLOCK CASSETTE function provides a means of overriding the unlocking mechanism associated with a specific cassette. It is only to be used immediately after failure of a normal cassette unlock operation.

Occasionally a condition may occur that prevents a cassette from being removed from the dispensing mechanism. A note that is lodged or jammed in a cassette’ s 'gate' could cause such a condition, for example. The gate is a mechanical shutter on the feed end of a cassette, which lowers to allow notes to be dispensed and raises as a security precaution when the cassette is removed from the dispensing mechanism.

During a normal unlocking operation (see the description of the Cassette Parameters function) when the gate is closed, the cassette releases an associated mechanical latch allowing the cassette to be removed from the body of the dispensing mechanism. If the gate does not fully close, the cassette will not release the latch and the cassette will remain locked in the mechanism.

If you find that a particular cassette cannot be removed after performing the normal unlock operation, do not attempt any other action, such as a Reset Dispenser, or make multiple attempts to perform a normal unlock operation.

The First Step after encountering a problem with a normal unlock operation is to use the Force Unlock function to attempt to release the applicable cassette from the mechanism.

To initiate a Force Unlock operation on a specific cassette, select the option button on the menu that corresponds to the feed channel of the affected cassette or reject vault.

Once the cassette has been removed from the dispensing mechanism, carefully remove any notes that are sticking out of the cassette. Re-insert the cassette into the dispensing mechanism and perform a normal Lock operation, followed by a normal Unlock operation. You may now remove and replenish the cassette as normal.

MODEL RT2000 USER MANUAL

DISPENSER TOTALS

RESET DISPENSER

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad.

3. T o view the DISPENSER T OT ALS screen, press number (6) on the keypad.

4. To RESET the dispenser, press number (7) on the keypad.

DESCRIPTION:

The DISPENSER TOTALS report displays dispenser activity totals in various categories. Cumulative dispense and reject counts for the dispenser, as well as, individual totals for each installed cassette are provided.

The report is displayed in a Management Report dialog, which you can print to the receipt printer or save to an external memory device.

Use the RESET DISPENSER function to reset the operating parameters associated with the dispenser and its associated cassette(s). This operation will generally be performed when a new dispenser is added or there is a problem with the current dispenser.

Select Enter to reset the dispenser or Cancel to exit without resetting the dispenser .

MANAGEMENT FUNCTIONS

CASSETTE PARAMETERS

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad.

3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad.

Description:

The following options will be available from the CASSETTE PARAMETERS screen: (Note: * denotes service provider function)

1. Relearn Bill Thickness. Relearn the thickness of the documents loaded in the cassette.

2. All Cassettes Locked/Unlocked. Physically lock or unlock ALL cassettes in the dispensing mechanism chassis. (Note: Applicable to NMD-family dispensers only)

3. Enable Extension Rejects. When enabled, allows the extension to automatically purge any notes detected as remaining in the extension. This is done at power up or as part of a dispense operation. When disabled, the notes will remain in the extension and the unit will go “Out of Service”. A Pur ge operation will always try to purge the extension. Note: Any notes purged from the extension are dropped into the cabinet.

4. *Retract Delay.* Determine the amount of time the dispenser will wait before retracting the bundle carriage unit.

5. Activate Cassette. Select the cassette that will receive the results of any change to the various cassette and note configuration parameters that are accessed via the Cassette Parameters dialog.

6. Cassette In Service. Places the currently selected cassette In or Out of Service.

7. Multiple Amount. Set the denomination of the currency in a cassette.

8. Document Type. Enter the type of document in the cassette: Cash or Non-Cash.

9. Non-Cash Item Description. Enter up to 28 characters describing the Non-Cash item in the active cassette.

0. Secondary Item Description. Enter up to 28 characters of general information about the Non-Cash item in the active cassette or other information as required.

F1 *Note Configuration*. This function allows you to configure the note specific

operating parameters for the active cassette.

MODEL RT2000 USER MANUAL

RELEARN BILL THICKNESS

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad.

3. T o modify the CASSETTE PARAMETERS, press number (8) on the keypad.

4. To force the dispening mechanism to RELEARN BILL THICKNESS, press number (1) on the keypad.

DESCRIPTION:

The first time the dispenser is set up or if a new note cassette is installed, the mechanism will automatically enter a “learning” mode, which will learn the thickness of the currency or other media. During this process, the unit will dispense and reject as many as 7-15 notes. For multiple cassettes, the number of test rejects could almost fill the single-note compartment of the reject vault. In such cases, it is recommended that you remove any rejected notes from the unit before placing the ATM back in service.

In some instances (excessive number of rejects during normal operation, for example), it may be necessary to manually initiate this process. The RELEARN BILL

THICKNESS function enables you to force the dispenser to enter the learning mode. Note that the operation affects ALL active cassettes in the dispenser!

Press the number (1) on the keypad to initiate the relearn operation. A series of message dialogs will appear to report the status of the operation.

MANAGEMENT FUNCTIONS

ALL CASSETTES LOCKED

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad.

3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad.

4. T o LOCK or UNLOCK ALL CASSETTES, press number (2) on the keypad to place or remove the check from the box..

DESCRIPTION: (MULTI-CASSETTE USE - NMD FAMIL Y DISPENSERS)

For security purposes, some dispensing mechanisms (NMD-50/100) are designed to physically lock the cassettes into the chassis of the mechanism during normal operation. If you need to remove a cassette for cash replenishment or other servicing, the cassettes must first be unlocked.

After performing an unlock operation, ALL cassettes MUST be removed and reinstalled before performing the locking operation to ensure normal operation of the ATM!

The ALL CASSETTES LOCKED function is used to lock or unlock ALL cassettes in a single operation. Press the number (2) on the keypad to toggle the function between checked (Locked) and unchecked (Unlocked).

W ARNING!

The Management Functions timeout feature is DISABLED as long as the cassettes are UNLOCKED! DO NOT LEAVE THE TERMINAL UNA TTENDED WHILE THE CASSETTES ARE UNLOCKED! A dialog will appear after 30 seconds to remind you to place the cassettes back into the dispenser and lock them before exiting Management Functions.

MODEL RT2000 USER MANUAL

ACTIVE CASSETTE

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad.

3. T o modify the CASSETTE PARAMETERS, press number (8) on the keypad.

4. To view or change the configuration of an ACTIVE CASSETTE, press number (5) on the keypad to select and display the cassettes configuration data for the available cassettes.

DESCRIPTION:

Use the ACTIVE CASSETTE function to select the cassette that will receive the results of any changes to the various cassette and note configuration parameters that are made via the Cassette Parameters dialog. Repeatedly pressing the number (5) key will cycle through the available cassettes.

MANAGEMENT FUNCTIONS

CASSETTE IN S ERVICE

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad.

3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad.

4. To change the service status of the selected Active Cassette, press number (6) on the keypad.

DESCRIPTION: (MULTI-CASSETTE USE - TDM-200/250 AND NMD FAMILY DISPENS-

ERS)

Some dispensing mechanisms (typically in a multi-cassette configuration) allow individual cassettes to be placed out of service. This means the cassette will not be used by the ATM for meeting withdrawal requests. This capability can be used, for example, to remove a low or empty cassette from service, allowing the dispenser to continue operation without entering an “out of service” condition because of the affected cassette.

T o select a cassette to receive the focus of this function, use the ACTIVE CASSETTE function to choose an available cassette.

Press the number (6) on the keypad to toggle the cassette between IN-SERVICE (checked) or OUT OF SERVICE (unchecked) conditions.

MODEL RT2000 USER MANUAL

MULTIPLE AMOUNT

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad.

3. T o modify the CASSETTE PARAMETERS, press number (8) on the keypad.

4. To view or change the MULTIPLE AMOUNT in the Active Cassette, press number (7) on the keypad.

DESCRIPTION:

The MULTIPLE AMOUNT parameter must be set in the ATM before any transactions can be processed. This number is the denomination of the currency installed in the currently selected (active) cassette. It can be set to any value, as long as this value is no less than 1/50th of the maximum cash parameter. Typical values might be 10, 20, 50, or 100.

Whenever a withdrawal transaction is performed, the amount entered or selected is compared to the Multiple Amount parameter . If the entry is not an even multiple of this amount, an error warns the customer of this fact and they are offered an opportunity to try again.

If the Multiple Amount is not set correctly, the terminal will respond by going into Configuration Error 186, BILL SIZE NOT CONFIGURED CORRECTL Y. To correct the error condition, enter the Management Functions and configure the bill size (Multiple Amount) to the value of the bill in the cassette.

Select a cassette using the ACTIVE CASSETTE function. Press number (7) on the keypad to bring up the data entry dialog. Enter the multiple amount value, observing the restrictions stated previously. Press Enter to accept or Cancel to exit without changing the current amount. The value you enter will be applied to the currently selected cassette.

MANAGEMENT FUNCTIONS

DOCUMENT TYPE

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad.

3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad.

5. T o set the DOCUMENT TYPE for the Active Cassette, press number (8) on the keypad to select either CASH or NON-CASH.

DESCRIPTION: (MULTI-CASSETTE USE)

This option lets you set the DOCUMENT TYPE loaded in the currently selected (active) cassette. The type can be CASH or NON-CASH. Cash is any type of currency. NonCash is any item other than cash, such as stamps, coupons, or phone cards.

Select a cassette, using the ACTIVE CASSETTE function. Press number (8) on the keypad to choose the document type, either Cash or Non-Cash.

MODEL RT2000 USER MANUAL

NON-CASH ITEM DESCRIPTION SECONDARY ITEM DESCRIPTION

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad.

3. T o modify the CASSETTE PARAMETERS, press number (8) on the keypad.

4. To enter a NON-CASH ITEM DESCRIPTION for the NonCash document in the Active Cassette, press number (9) on the keypad.

5. T o enter a SECONDARY ITEM DESCRIPTION for the NonCash document in the Active Cassette, press number (0) on the keypad.

DESCRIPTION: (MULTI-CASSETTE USE)

The NON-CASH ITEM description option is used to provide a brief description of the items in the casettes whose document type is set to Non-Cash. Examples of descriptions are phone cards, coupons, stamps, etc.

Press number (9) on the keypad to bring up the data entry dialog. Enter a brief description for the non-cash item. Press Enter to accept or Cancel to exit without changing the current description.

The SECONDARY ITEM option provides a location for other information of general interest or other required information. It is used in conjunction with the Non-Cash Item Description to provide a complete description of the non-cash item in the cassette.

Press number (0) on the keypad to bring up the data entry dialog. Enter a brief description for the secondary item description. Press Enter to accept or Cancel to exit without changing the current description.

MANAGEMENT FUNCTIONS

CARD READER

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the CARD READER diagnostics menu by pressing number (5) on the keypad.

DESCRIPTION:

The following options will be available from the CARD READER DIAGNOSTICS screen:

1. Card Reader Status. Displays a Management Report showing card reader hardware status.

2. Card Reader T otals. Displays a Management Report showing total number of various card reader operations (Card reads, Bad card reads, Last valid card read).

3. Scan Card. Displays a Management Report showing total number of docu- ments dispensed.

MODEL RT2000 USER MANUAL

CARD READER ST ATUS

CARD READER TOTALS

FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS:

1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

2. Enter the CARD READER diagnostics menu by pressing number (5) on the keypad.

3. To display CARD READER STATUS, press number (1) on the keypad.

4. To display CARD READER TOTALS, press number (2) on the keypad.

DESCRIPTION: CARD READER STATUS display a report showing card reader hardware status. Reports

card reader type, number of tracks the card reader is able to scan, and the track size. The status field shows a code that represents the current operational state of the card reader. A device status of “0” indicates normal operation.

The report is displayed in a Management Report dialog, which you can print to the receipt printer or save to an external memory device.

CARD READER TOTALS display a report showing significant card reader activity totals, such as number of cards read, number of bad cards read, and date/time of the last valid card read.

The report is displayed in a Management Report dialog, which you can print to the receipt printer or save to an external memory device.

Triton RT2000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual