Triton RL5000 User Manual

MODEL RL5000 (X2) SERIES

AUTOMATED TELLER MACHINE

USER MANUAL

TDN 07103-00090 May 19, 2014

CORPORATE HEADQUARTERS

21405 B Street
Long Beach, MS 39560
Phone: [phone]

Fax: [phone]

COPYRIGHT NOTICE

© 2014 T riton. All Rights Reserved. TRITON logo is a
registered trademark of Triton Systems of Delaware.

MODEL RL5000 (X2) USER MANUAL

DOCUMENT UPDATES

2008 Original
May 19, 2014 Added Appendix G - T9 EPP Keypad

NOTICES

Copyright © Triton Systems of Delaware, LLC. 2014

A

LL RIGHTS RESERVED

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from Triton Systems of
Delaware, LLC.

The information in this publication has been carefully checked and is believed to be accurate. However,
Triton Systems of Delaware, LLC. assumes no responsibility for any inaccuracies, errors, or omissions
that may be contained in this document. In no event will Triton Systems of Delaware, LLC. be liable for
direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in
this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Triton Systems of Delaware, LLC. reserves the right
to make improvements in its documentation and the products it describes at any time, without notice or
obligation.

T

RADEMARK ACKNOWLEDGEMENTS

Microsoft W indows is a registered trademark of Microsoft Corporation in the United States and/or other
countries. Triton Connect is a trademark of Triton Systems of Delaware, LLC. VISA® is a registered
trademark of VISA of the United States and other countries.

ii

MODEL RL5000 (X2) USER MANUAL

CONTENTS

SECTION 1 - INTRODUCTION .........................................................................................1

WHAT’S IN THIS MANUAL ....................................................................................................2

F

EATURE HIGHLIGHTS / CHANGES .............................................................................................................3

S

TANDARD FEATURES ..............................................................................................................................4

SECTION 2 - BASIC OPERATION ....................................................................................7

INTRODUCTION ........................................................................................................................................8

C

ONTROL PANEL LAYOUT ........................................................................................................................8

F

UNCTION KEYPADS ................................................................................................................................9

M

AIN KEYPAD ........................................................................................................................................9

N-SCREEN KEYPAD OPERATION..............................................................................................................10

O
M

ENU-BASED OPERATION ........................................................................................................................11

C

USTOMER TRANSACTIONS .......................................................................................................................12

V

OICE-ENABLED TRANSACTIONS ..............................................................................................................14

SECTION 3 - CASSETTE CLOSE / CASH REPLENISHMENT ...............................................15

INTRODUCTION ........................................................................................................................................16

D

ISPENSING MECHANISMS ........................................................................................................................16

OTE CONDITION ....................................................................................................................................17

N
P

REPARING NOTES ...................................................................................................................................17

ASSETTE CLOSE PROCEDURES ..............................................................................................................18

C

REPLENISH CASSETTE(S)

SDD......................................................................................................................................................19

NMD-50 ...............................................................................................................................................21

TDM-250 .............................................................................................................................................25

SECTION 4 - GENERAL MAINTENANCE ..........................................................................29

INTRODUCTION ........................................................................................................................................30

EPLENISHING THE RECEIPT PAPER ...........................................................................................................30

R
C

LEANING THE ENCLOSURE ......................................................................................................................33

C

LEANING THE DISPLAY ...........................................................................................................................33

C

ARD READER CLEANING ........................................................................................................................33

iii

MODEL RL5000 (X2) USER MANUAL

CONTENTS

APPENDIX A - SOFTWARE LICENSE AGREEMENT ..........................................................A-1

PPENDIX B - WARRANTY STATEMENT ........................................................................B-1

A

APPENDIX C - ELECTRONIC LOCKS ..............................................................................C-1

PPENDIX D - MECHANICAL LOCKS.............................................................................D-1

A

APPENDIX G - T9 EPP KEYPAD...................................................................................G-1

S

UPPLEMENT A - T7 T5 EPP BATTERY REPLACEMENT PROCEDURES.........................SA-1

S

UPPLEMENT B - KEY MANAGEMENT.........................................................................SB-1

iv

SECTION 1

INTRODUCTION

1

MODEL RL5000 (X2) SERIES USER MANUAL

WHAT’S IN THIS MANUAL

The User manual describes the operating features of the Model RL5000 (X2) series ATM and shows how to
perform the procedures that would typically be performed by the owner or operator personnel.

The manual is divided into the following sections:

SECTION 1, INTRODUCTION. Summarizes the basic features of the Model RL5000 series ATM.
SECTION 2, BASIC OPERATION. Describes the basic operation of the terminal.:

 Control Panel Layout.
 Keypads (Function, Main, On-Screen)
 Menu-Based Operation
 Customer Transaction Process
 Voice-Enabled Transactions

SECTION 3, CASSETTE CLOSE / CASH REPLENISHMENT. Describes the menu functions for cassette close
procedures. Cash replenishment steps for each dispenser and standards are covered as well.

SECTION 4, GENERAL MAINTENANCE. Describes normal preventative and corrective maintenance proce-
dures appropriate for user personnel.

 Replenishing Receipt Paper
 Cleaning the Enclosure/Card Reader

APPENDIX A - SOFTWARE LICENSE AGREEMENT / COMPLIANCE STATEMENTS
APPENDIX B - WARRANTY STATEMENT
APPENDIX C - COMBINATION LOCKS
APPENDIX D - TDM “BACKGROUND PAPER”. A short background paper on the TDM mechanism.

SUPPLEMENT A - T5 AND T7 BATTERY REPLACEMENT PROCEDURES

IMPORT ANT : Follow the instructions provided in SUPPLEMENT A of this manual for replacing
the battery for the T5 PCI-EPP. Failure to follow the explicit instructions for the T5 will
permanently damage the keypad!

SUPPLEMENT B - TDM HARDWARE STA TUS CODES/ CLICK COUNTS/TERMINAL ERROR CODES. Error codes listing

peculiar to hardware and communications protocol.

2

INTRODUCTION

FEA TURE HIGHLIGHTS/CHANGES

Important features of the RL5000 (X2) series ATM are highlighted in the following list:
 Highly reliable, state-of-the-art operating system PC platform design. The RL5000 uses Microsoft®

Windows® CE.5.0 operating system with Triton’ s X2™ technology. Supports Windows file formats
for adding custom logos and advertisements. In addition, it features Triton’s completely custom
design X2 motherboard..

 Modular architecture eases troubleshooting and servicing.
 Easy to install (small footprint design makes placement easier) and configure terminal parameters by

software.

 Front-access unit now accommodates single cassette (SDD) or multi-cassette (TDM -250, NMD-50)

dispensing mechanisms.

Note: Previously, units could also be ordered with TDM-100, -150, and -200 dispenser options.
These dispensers are no longer offered.

 Cabinet available in UL 291 Business Hours or UL291 Level 1 Safe models.

 Supports communication types TCP/IP (standard), Dial up (56K baud Triton USB modem - included),

VSA T (satellite), Radio Pad, and wireless.

(Note: For wireless option, please contact your account representative for more information).

 VGA color Liquid Crystal Display (LCD) screen 10.4" (264 mm) supports attention-getting graphics.
 Multi-function, dip-style card reader supports magnetic stripe cards or “smart” cards that conform to the EMV

standard - motorized card reader also available.

 PCI-compliant EPP to comply with international encryption standards and Triple DES compliant.

The VISA®-approved Encrypting PIN Pad (VEPP) has been replaced with a T5 PCI-compliant EPP .
The major differences between these two keypads:

1. Remote Key T ransfer (RKT) - The T5 (plastic and metal-cased body) has the capability
(upgradeable), the VEPP does not.

2. Key Management Passwords - Requirements for entering/changing User passwords in the
Key Management function are different for the T5 PCI-EPP . The pr ocess is detailed in
SUPPLEMENT C in the X-Scale/X2 Configuration Manual included on the CD.

3. User now has access to replace the battery (T5). CAUTION: Follow the instructions provided
in SUPPLEMENT A of this manual for replacing the battery for the T5 PCI-EPP .

4. The optional “METAL” T5 EPP (Metal casing) has a built-in heater - a featur e more applicable
for through-the-wall units (RT2000/FT5000).

3

MODEL RL5000 (X2) SERIES USER MANUAL

FEA TURE HIGHLIGHTS/CHANGES

 Graphics-capable 80 mm thermal printer (w/presenter) designed for quiet operation. The X2 platform

uses a USB printer which has much faster communication than the X-Scale serial printer. The recipt
printer prints receipts, coupons, and management reports.

 Electronic combination lock; Kaba Mas Cencon optional.
 Supports remote setup, configuration, and monitoring via T riton Connect™ ATM monitoring software.

 Dispenses U.S. and international currency types; NMD-50 capable of dispensing other paper-based

media such as coupons or tickets.

 High-capacity electronic journal stores transaction details for later printout and analysis.
 Supports LED-backlit signage option (Mid or High topper attachment).

 Bayou Bronze control panel and fascia color.
 Satisfies Americans with Disabilities Act (ADA) specifications for height and access; audio transactions

for the visually impaired. Complies with UK accessibility guidelines (DDA) and California access
compliance, Title 24.

ST ANDARD FEATURES

 MANAGEMENT FUNCTIONS. Enable extensive control and customization of the ATM’s operating

parameters. See “X-SCALE/X2 CONFIGURATION MANUAL” included on CD.

 PASSWORD PROTECTION. Access to Management Functions and Key Management areas are protected

with passwords.

 MAC ENCRYPTION SUPPORT. Message Authentication Code (MAC) data encryption protocol. Provides

increased protection for message traffic to and from the ATM. Triple DES compliant.

 PCI-COMPLIANT ENCRYPTING PIN PAD (EPP) ENTRY DEVICE SUPPORT. Secure EPP device encrypts the

customer PIN during a transaction. Triple DES and PCI compliant.

 MULTI-LANGUAGE SUPPORT. Enables the customer to select a preferred language (such as French or

Spanish) for customer screens and receipts.

 TRANSACTION AND ACCOUNT TYPE CONFIGURATION. Enables selection of transactions (transfers or

balance inquiries) or accounts (savings or credit card) that will be presented to the customer. Does not
affect availability of checking account withdrawal.

4

INTRODUCTION

 CASSETTE AND DAY CLOSE REPORTS. Provide summary information about the number and type of

transactions being performed by the ATM.

 ELECTRONIC JOURNAL. Stores the details of each transaction in solid-state memory. Journal data can be

retrieved, printed, saved to an external storage device, or transferred to a remote Triton Connect™
computer.

 AD SCREENS. An Ad screen is a promotional or advertising graphic that is displayed on the LCD screen

during idle periods. Ad screens are downloaded to the terminal by either using an external storage
device (jumpdrive) or a remote Triton Connect™ computer. Text-only (non-graphic) ad screens can
also be displayed.

 RECEIPT PRINTER GRAPHICS. This feature allows informational or promotional graphics to be printed on

customer receipts. Graphics can be loaded from an external storage device or Triton Connect™.

 MESSAGES. Informational and promotional messages that are displayed to the customer on-screen or

printed on receipts.

 COUPONS. Coupons can be printed by the receipt printer or dispensed (NMD-50). Prizes may be

awarded to customers based on random and/or withdrawal amount-based transactions. Coupon text
can be entered locally or downloaded along with coupon graphics using Triton Connect™ software.

 STATUS MONITORING. The ATM can periodically transfer status information to the host processor. In

addition, Triton Connect™ remote monitoring software can be used to view the journal, monitor
operation and alarm conditions, update operating parameters, and reset the terminal.

 UL 291 BUSINESS HOURS AND LEVEL 1 (SAFE) SERVICE. Business hours cabinet means currency should

be removed from the dispenser and stored in a safe location when the business is closed to the public.

 FRONT-ACCESS CABINET. Allows access to the dispensing mechanism and currency cassette from the

control-panel side of the unit.

5

MODEL RL5000 (X2) SERIES USER MANUAL

THIS PAGE INTENTIONALLY LEFT BLANK

6

SECTION 2

BASIC OPERATION

7

MODEL RL5000 (X2) SERIES USER MANUAL

INTRODUCTION

This section describes the basic operation of the terminal. The following topics are covered:

1. CONTROL PANEL LAYOUT. Describes the layout of the terminal’ s control panel.

2. KEYPAD OPERATION. Describes the use of the alphanumeric keypads.

3. MENU-BASED OPERATION. Gives a general overview of the terminal display interface.

4. CUSTOMER TRANSACTIONS. Summarizes the actions involved in typical customer transactions. In

addition, the voice-enabled transactions feature is described.

CONTROL PANEL LAYOUT

The user interface of the terminal consists of the LCD screen, receipt chute, card reader, speaker , headphone
jack (visually impaired), and 24 keys on three keypads. The Function keys are arranged in two four-key
groups, one group on either side of the LCD display. The main keypad consists of 10 alphanumeric keys,
two arrow keys and four large control keys, all located in a 16-key group beneath the LCD screen.

The main keypad and control keys have an integral raised Braille symbol to conform to the requirements of
the Americans with Disabilities Act (Figure 2-1).

LCD screen

Receipt

chute

Figure 2-1. Control panel layout.

Function

keys

Main

keypad

8

Card

reader

Headphone jack

BASIC OPERATION

FUNCTION KEYS

The eight (8) keys, arranged in two four-key groups, are called screen function keys. A screen function key
is only active when a corresponding function or menu option is present next to that key. The Function keys
are designated F1 through F8, as shown in Figure 2-2.

Figure 2-2. Function key layout.

MAIN KEYPAD

The entry of numeric characters via the main keypad is straightforward: simply press the desired key.
However, in certain Management Function screens it may be necessary to enter alphabetic characters, a
procedure that’s available with the On-Screen keypad, explained on next page.

Figure 2-3.

Alphanumeric

keypad.

1

QZ2ABC3DEF

4

GHI5JKL6MNO

7

PRS8TUV9WXY

0

CANCEL

CLEAR

O

ENTER

<>

9

x

<

CTRL

MODEL RL5000 (X2) SERIES USER MANUAL

ON-SCREEN KEYPAD OPERATION

To enter text characters into the dialog boxes that are displayed by the Management Functions, press the
F8 key to display the screen keyboard. Use the keys described below to navigate and enter required data.
(see Figure 2-4)

• The Arrow keys (< and >), the <8> key - (UP), and the <0> key - (DOWN) navigate the keyboard.

• Press the <ENTER> key to select the highlighted key entry.

• Press the <CTRL> key to switch between upper and lower case characters.

• Press the <CANCEL> key to Exit the keyboard.

• Press the <CLEAR> key for the Backspace operation.

• Press the <1> key to reposition the keyboard to another location on the display.

• Press the <2> key to positon the cursor on a new line.

Figure 2-4. On-screen keyboard.

10

BASIC OPERATION

MENU-BASED OPERATION

The terminal operates as a menu driven system. Messages and menu options presented on the LCD display
screen guide the user’s actions. The desired menu option is selected by pressing one of the keys located to
the left and right of the display. For the purpose of security many screens timeout after a preset time interval,
usually 30 seconds. The timeout length may vary depending on the function being performed.

When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If the user
chooses NO, the Customer W elcome screen will be presented. If YES is chosen, the user is returned to the
function that was active prior to the timeout. If the user does not make a selection within an additional 30­second countdown period the terminal will automatically go to the Customer Welcome screen.

Shortly after the unit is turned on, the top menu will be displayed. An example top menu is shown in
Figure 2-5. From the top menu, you can either:

1. Activate the terminal to perform customer transactions by pressing the key next to CUSTOMER

TRANSACTIONS.

2. Enter the terminal system management area by pressing the key next to MANAGEMENT FUNCTIONS.

Note: You will have to enter an appropriate password to view the Management Functions menu.

If you do not select a menu choice within 30 seconds the terminal will automatically default to the
Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the
terminal will automatically begin accepting customer transactions shortly after power is restored).

Figure 2-5. Top menu screen.

11

MODEL RL5000 (X2) SERIES USER MANUAL

BANK

PROCESSOR

A

ATM

NETWORK

CUSTOMER TRANSACTIONS

A customer begins a transaction by selecting from the Customer screen options. They insert their ATM
card into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be
scanned by the card reader’s sensor . If the customer inserts the card incorrectly , a warning message will be
displayed, accompanied by several beeps to get their attention.

If there is a problem reading a card, make sure the customer is inserting the card correctly . Most problems
are the result of inserting the card incorrectly.

Once the card has been read in successfully, a surcharge message, if applicable, may be displayed (the
surcharge message may be displayed at the end of the customer’s transaction selection). The customer
must then enter their Personal Identification Number (PIN) code. Once the PIN has been entered, the
transaction type and account are selected, and the desired amount of the transaction, if needed. The
transaction will be processed, typically in a matter of seconds.

Figure 2-6 shows how ATM transactions are handled. If the transaction was processed successfully, the
customer is prompted to retrieve the requested cash (for withdrawal transactions) and/or the applicable
transaction receipt, as needed. If the transaction was declined, a short receipt indicating the problem is
printed.

TM

Figure 2-6. ATM transaction processing.

12

BASIC OPERATION

The ATM sends the customer transaction request to a processor. A processor is a financial intermediary,
such as an Independent Sales Organization (ISO), bank, or other financial institution that provides transac­tion-processing services for ATMs. The ATM must be set up with a particular processor before customer
transactions can take place.

The processor routes the transaction to the appropriate ATM network. An ATM network is a regionally or
nationally organized clearing house for financial transactions, that deals directly with the appropriate
financial institution, such as the customer’s bank or credit card company , in order to complete the transac­tion. The processor will select the appropriate ATM network to use based on factors such as the type of
ATM or credit card used, location of the customer’s bank, or other considerations. The transaction may be
transferred between several networks before ultimately reaching the customer’s bank or credit card com­pany.

The ATM network routes the transaction to the appropriate bank or other institution, confirms successful
completion of the transaction, and sends a confirmation message back to the processor. If the request was
for a cash withdrawal, an Electronic Funds Transfer (EFT) takes place to debit the funds (including any
surcharge fee, if applicable) from the customer’s bank account and credit the funds to the processor’s bank
account.

The processor forwards a confirmation message to the ATM (and an authorization to dispense currency, in
the case of a cash withdrawal). The ATM dispenses the requested currency, if necessary, and provides the
customer with a printed receipt as a record of the transaction.

The processor credits the merchant’s account for the amount of any cash withdrawals (plus surchar ge fees,
if collected), typically by the end of the next business day).

13

MODEL RL5000 (X2) SERIES USER MANUAL

VOICE-ENABLED TRANSACTION

The terminal provides voice feedback via an integrated output jack, enabling sight-impaired users to plug
in a set of headphones and receive spoken instructions to assist them in using the ATM (Figure 2-7).

A raised symbol helps a user locate the headphone jack. The ATM will automatically detect when a head­phone has been plugged into the jack, and will immediately switch into voice mode. Initially , a brief spoken
tutorial will orientate the customer to the ATM control panel interface. Once the customer begins a transac­tion, spoken prompts will provide feedback and guide the customer through the successful accomplish­ment of the transaction.

14

Figure 2-7.

Headphone jack location.

SDD

SECTION 3

CASSETTE CLOSE

CASH REPLENISHMENT

NMD-50

TDM-250

15

MODEL RL5000 (X2) USER MANUAL

INTRODUCTION

The purpose of this section of the manual is to describe the procedures for cassette closing and replenish­ment. Information concerning note handling and quality issues are explained where appropriate.

DISPENSING MECHANISM

* PLEASE READ *

Starting approximately Apr, 08’ , the Model RL5000 will only offer (production units) the following
dispensing mechanisms - SDD, TDM-250, and NMD-50. Units previously also offered TDM-100, -150,
and -200s.

Currency capacity depends upon the dispenser mechanism installed in the ATM, but is also affected by
note quality and thickness. Typical capacities are provided in the following table:

SMSINAHCEMGNISNEPSID0005LR

RESNEPSIDETTESSAC

052-MDTelpitluM)ettessacrep(setoN0031001

DDSelgniSsetoN008105

05-DMNelpitluM)ettessacrep(setoN0581002

DEDNEMMOCER

YTICAPACMUMIXAM

ETONDETCEJER

YTICAPAC

The dispensing mechanism delivers the appropriate number of notes from the note cassette to fulfill the
customer’s withdrawal request. The purpose of the reject area or cassette is to accept and hold notes that
have been transferred from the note cassette but not dispensed.

Some situations that could cause the mechanism to reject notes are:
(1) Multiple notes stuck together (2) Note width too short or long.
Other conditions that could cause a reject are described in the next section, Note Condition.

**CAUTION**

DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE!

Doing so could cause more rejects and/or currency jams.

16

CASSETTE CLOSE / CASH REPLENISHMENT

NOTE CONDITION

The number of rejects can be directly influenced by the technique used to load the cassettes and the quality
of the currency. Notes loaded into the mechanism cassettes must be in “fit” condition if a high level of
performance (low reject and failure rate) is expected from the unit. “Fit” notes are defined as those that do
not possess any of the defects listed here:

USED NOTE DEFECTS

 Adhesive or “sticky” substances on the surface of the paper.
 Tears extending more than 1/2” from the edge of the currency.
 Tears, holes, or missing sections in the body of the currency.
 Tape on the surface of the currency used for repairing, patching or any other purpose.
 Staples, pins, or any other foreign body attached to the notes.
 Corner folds of a size greater than 1/2” on either axis.
 Two or more notes joined by any means.
 Excessively crumpled or crinkled.

PREPARING NOTES

Use the following procedures to prepare notes before inserting them into a note cassette.

PREPARING USED NOTES

 Remove the band around each bundle of notes.
 Remove foreign objects (e.g. pins, paper clips, crumbs,

etc.).

 Remove torn or very worn notes.
 Straighten any folded notes.

Figure 3-1. Removing

band.

NEW OR UNCIRCULATED NOTES

Remove the band around each bundle of notes. Separate the notes from each other by:

Figure 3-2. Removing

torn/worn notes.

 Striking the bundle hard against the edge of a table or similar object.
 Flipping through each bundle of notes in both directions at each end.

 Using a note counter.

17

MODEL RL5000 (X2) USER MANUAL

CASSETTE CLOSE PROCEDURES

Follow Access instructions to enter MANAGEMENT FUNCTIONS. Select TERMINAL CLOSE FUNCTIONS. Select
CASSETTE CLOSE.

 Select cassette(s) to Close. A check mark ( √ )

identifies which cassette(s) are selected. Press
<ENTER>.

 A Close report is displayed to be printed or

saved. This operation will reset the number of bills
in the cassette(s) to ZERO (0). Press <ENTER>.

 After cassette(s) have been reinserted in the

dispenser, press <ENTER>.

Note: For an NMD-50/100 dispenser installed, wait
for the cassettes to LOCK (this is done automatically).
Press <Enter> if applicable.

 Place selected cassette(s) IN SERVICE. Press

<ENTER>. Note: The NMD-50/100 cassettes Must be

Locked and In Service for normal operation.

 Enter Cassette Quantity (number of notes, NOT

value) for the selected cassette(s). Press <ENTER>
to accept entry. Repeat for each selected cassette.

 Remove and Replenish the selected cassette(s).

Procedures for cassette replenishment are

on the following pages.

Note: If an NMD-50 dispenser is installed, wait for the
cassettes to UNLOCK (this is done automatically).

 A Trial Cassette Close report automatically is

displayed to be printed or saved. Print and retain a
copy for starting point reference. Press <ENTER> to
return to Close functions.

18

CASSETTE CLOSE / CASH REPLENISHMENT

REPLENISH CASSETTE

(SDD)

1. Unlock and open the security cabinet door.

2. To remove the cassette, grasp the handle on the front of the dispensing mechanism with one hand

while holding the mechanism in place with the other hand and pull sharply. Do not allow the cassette

to swing freely when it is pulled out. It may strike a near by object or person causing damage to or
injury to what it strikes!

3 . The cassette must be primed with the cassette key before it can be inserted onto the loading tray. Insert

the key and turn clockwise to show the “GREEN” indicator in the window on the side of the cassette.

Green window

Cassette

“primed”

Removing cassette.

4 . Place the cassette onto the loading tray provided with the back of the cassette facing the probes on the

tray. The shutter is unlocked as the cassette is pushed into the probes.

***WARNING***

If RED is indicated in the window on the side
of the currency cassette, NEVER attempt to
insert the cassette into the dispenser or the
loading tray!

Loading tray.

Cassette on loading tray.

19

MODEL RL5000 (X2) USER MANUAL

5. Lift the cassette lid to expose the reject tray. Remove any rejected notes. Lift the reject tray to gain
access to the currency compartment.

Note: Y ou may wish to r ecor d the number of notes removed fr om the reject tray for use when balancing the
note tray against the cassette/day close records.

6 . Pull the packer plate to the rear of the cassette (away from the shutter) until it locks to the white packer

plate latch. It will be necessary to push down on the packer plate latch to lock the packer plate in place.
The packer plate will be held in this position until the lid is closed or the latch is released by pushing it
down. Be careful not to release the packer plate onto your fingers.

Cassette opened.

7. Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are
being added into the cassette.

8. Add the number of bills being placed into the cassette to the number that remained. The “Total”
number of these bills will be entered in the “ENTER CASSETTE QUANTITY” option.

9. Place the currency into the cassette. Allow at least one inch of clearance between the packer plate
when it is fully retracted and the currency. This will allow the packer plate to compress the currency.

10 . Release the packer plate and lower the reject tray and the lid. The cassette can now be removed from the

loading tray by sliding it away from the probes.

11. V erify that the cassette is primed! Be certain the “GREEN” indicator is showing in the window below
the key! Install the cassette into the dispenser by placing the cassette guides on the dispensers’ rails
and firmly pushing the cassette in until it locks in place.

1 2. Close and lock the security container.

20

CASSETTE CLOSE / CASH REPLENISHMENT

REPLENISH CASSETTE

(NMD-50)

REMOVING NOTE CASSETTES

1. UNLOCK the cassettes, using the Cassette Close procedures. Open the vault door to gain access to

the dispensing mechanism.

2. To remove the selected note cassette, grasp the cassette handle with one hand while holding mecha­nism in place with the other hand. Pull the cassette out slightly. Place one hand underneath to support
the cassette as you slide it completely out of the unit. Continue to support the bottom of the cassette to keep

it level as you place it on a table or other flat surface.

Removing note cassette.

OPENING NOTE CASSETTES

1. Open the cassette by simultaneously pressing the release button and lifting the lid. Flip the lid back
fully, allowing it to rest on the table or other flat surface.

2. Move the pusher plate to the rear of the cassette (toward the handle). Ensure the pusher plate is fully
back. It should stay in this position.

Press release button and lift top.

21

Pull packer plate back.

MODEL RL5000 (X2) USER MANUAL

LOADING NOTE CASSETTES

1. Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are
being added into the cassette.

2. Add the number of bills being placed into the cassette to the number that remained. The “Total”
number of these bills will be entered in the “ENTER CASSETTE QUANTITY” option.

3. Move the pusher plate against the notes with just enough pressure to hold the notes.

Level the note pile.

4. Move the white plastic levers (Pawls) on the pusher plate to their fully extended position. This will
allow the pusher plate to retract and relieve pressure from the note stack when an unlock command
is sent to the dispenser .

“Pawls” extended.

Slide packer plate against notes.

INSTALLING NOTE CASSETTES

Once the cassettes have been loaded with currency, reinstall them in the mechanism. Make sure each
cassette is fully inserted.

22

CASSETTE CLOSE / CASH REPLENISHMENT

REMOVING THE REJECT VAULT

There are two (2) types of Reject vaults: lockable (standard) and open (optional). These procedures refer­ence the standard lockable type.

Lockable reject vault.

IMPORTANT!

If you remove the reject vault with power applied, the terminal will sense this and automatically
reset the rejected note count to ZERO. Therefore, to ensure an accurate rejected note count

NEVER REMOVE THE REJECT V AUL T WITH POWER APPLIED WITHOUT CHECKING FOR
AND REMOVING ANY REJECTED NOTES.

The reject vault is locked when it is removed from the dispensing mechanism. The color indicator shows a
green window when the reject vault is opened for note collection (inside the dispensing mechanism) and
when it is ready for use.

The color indicator shows a red window when the reject
vault is inserted into the dispensing mechanism and until
it is opened for rejected note retrieval.

1 . To remove the reject vault, grasp the vault handle with one hand while holding the mechanism in place

with the other hand. Pull the vault out slightly. Place one hand underneath to support the vault as you
slide it completely out of the unit. Place it on a level surface.

Open (non-lockable) reject vault.

Indicator

23

MODEL RL5000 (X2) USER MANUAL

OPENING THE REJECT VAULT

The reject vault is locked when it is removed from the dispenser. A color indicator window shows GREEN
when the vault is opened for collection and when it is ready for use. This condition is also referred to as the
PRIME position of the color window .

The color window shows RED when the vault is inserted into the dispenser and will show RED until it has
been removed from the dispenser and opened for collection.

Remove the vault seal (if applicable). Turn the small handle on the front counterclockwise and lift the lid.
Release the handle. Collect the rejected notes.

Open reject vault top.

CLOSING THE REJECT VAULT

After removing any rejected notes, turn the small handle about a half-turn counterclockwise and close the
lid. Allow the handle to return to the position of the seal bracket. At this point, the vault is primed and the
color window should be showing GREEN. If applicable, apply a new vault seal and lock the small handle to
the seal bracket.

INSTALLING THE REJECT VAULT

Slide the reject vault back into its slot in the mechanism. Make sure the vault is fully inserted. Close and lock
the security container.

24

CASSETTE CLOSE / CASH REPLENISHMENT

REPLENISH CASSETTE(S)

(TDM-250)

TDM Cassette(s) Replenishment

 Regardless of the number of cassettes in the TDM mechanisms, cash replenishment reodeures

are the same for each casette.

TDM-250

TDM-250

REMOVING THE CURRENCY CASSETTE(S)

1. Unlock and open the security cabinet door.

2. Release the slide locking lever (if applicable) and extend the dispenser mounting tray fully (if applicable)
as shown below.

3. To gain access to the cassette(s), rotate the mechanism
mounting platform to the “SERVICE” position:

 Locate the spring-loaded locking pin on the underside of the

tray.

 Pull the pin down to release the swivel mounting platform.

Pull release pin.

25

MODEL RL5000 (X2) USER MANUAL

 Grasp the Green-colored handle and slowly turn the tray clockwise 180° so that the note and reject

cassette(s) can be accessed from the front of the unit.

 Release the locking pin and move the mounting platform back and forth slightly to ensure the pin snaps

back into place, locking the mounting platform into the “SERVICE” position.

Reject cassette

Note cassette

Note cassette

Rotate turntable 180°. TDM in “Service” position.

4. To remove the note cassette(s), grasp the cassette handle and pull in a firm but controlled manner to
release the cassette from the snap catches. Try to use only the minimum amount of force to release the
cassette! The cassette will only move a few inches! Once released from the snaps, you can slide the
cassette out of the mechanism. Place the cassette on a level, flat surface for replenishment.

26