Triton RL331X User Manual

MODEL RL331X

UTOMATED TELLER MACHINE

USER MANUAL

TDN 07103-00222 May 19, 2014

CORPORATE HEADQUARTERS

21405 B Street Long Beach, MS 39560 Phone: (228) 575-3100

Fax: (228) 575-3101

MODEL RL331X USER MANUAL

DOCUMENT UPDATES

September 10, 2010 Original February 24,2012 Added HCDU dispenser. May 19, 2014 Added Appendix G - T9 EPP Keypad

MODEL RL331X USER MANUAL

NOTICES

LL RIGHTS RESERVED

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, LLC.

The information in this publication has been carefully checked and is believed to be accurate. However, Triton Systems of Delaware, LLC assumes no responsibility for any inaccuracies, errors, or omissions that may be contained in this document. In no event will Triton Systems of Delaware, LLC be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Triton Systems of Delaware, LLC reserves the right to make improvements in its documentation and the products it describes at any time, without notice or obligation.

RADEMARK ACKNOWLEDGEMENTS

Microsoft W indows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Triton Connect is a trademark of Triton Systems of Delaware, LLC. VISA® is a registered trademark of VISA of the United States and other countries.

iii

MODEL RL331X USER MANUAL

CONTENTS

SECTION 1 - INTRODUCTION .........................................................................................1-1

WHAT’S IN THIS MANUAL ....................................................................................................1-2

EATURE HIGHLIGHTS / CHANGES .............................................................................................................1-3

TANDARD FEATURES ..............................................................................................................................1-4

SECTION 2 - BASIC OPERATION ....................................................................................2-1

INTRODUCTION ........................................................................................................................................2-1

ONTROL PANEL LAYOUT ........................................................................................................................2-2

UNCTION KEYPADS ................................................................................................................................2-3

AIN KEYPAD ........................................................................................................................................2-3

N-SCREEN KEYPAD OPERATION..............................................................................................................2-4

O M

ENU-BASED OPERATION ........................................................................................................................2-5

USTOMER TRANSACTIONS .......................................................................................................................2-6

OICE-ENABLED TRANSACTIONS ..............................................................................................................2-8

SECTION 3 - CASSETTE CLOSE / CASH REPLENISHMENT ...............................................3-1

INTRODUCTION ........................................................................................................................................3-2

ISPENSING MECHANISMS ........................................................................................................................3-2

OTE CONDITION ....................................................................................................................................3-3

N P

REPARING NOTES ...................................................................................................................................3-3

ASSETTE CLOSE PROCEDURES ..............................................................................................................3-4

REPLENISH CASSETTE(S)..........................................................................................................3-5

SCDU/HCDU ......................................................................................................................................3-5

SDD......................................................................................................................................................3-7

SECTION 4 - GENERAL MAINTENANCE ..........................................................................4-1

INTRODUCTION ........................................................................................................................................4-2

EPLENISHING THE RECEIPT PAPER ...........................................................................................................4-2

R C

LEANING THE ENCLOSURE ......................................................................................................................4-5

LEANING THE DISPLAY ...........................................................................................................................4-5

ARD READER CLEANING ........................................................................................................................4-5

MODEL RL331X USER MANUAL

CONTENTS

APPENDIX A - SOFTWARE LICENSE AGREEMENT ..........................................................A-1

PPENDIX B - WARRANTY STATEMENT ........................................................................B-1

APPENDIX C - ELECTRONIC LOCKS ..............................................................................C-1

PPENDIX D - MECHANICAL LOCKS.............................................................................D-1

APPENDIX G - T9 EPP KEYPAD...................................................................................G-1

UPPLEMENT A - T7 T5 EPP BATTERY REPLACEMENT PROCEDURES.........................SA-1

UPPLEMENT B - KEY MANAGEMENT.........................................................................SB-1

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SECTION 1

NTRODUCTION

MODEL RL331X USER MANUAL

WHAT’S IN THIS MANUAL

The User manual describes the operating features of the Model RL331X series ATM and shows how to perform the procedures that would typically be performed by the owner or operator personnel.

The manual is divided into the following sections:

ECTION 1, INTRODUCTION. Summarizes the basic features of the Model RL331X series ATM.

ECTION 2, BASIC OPERATION. Describes the basic operation of the terminal:

 Control Panel Layout.  Keypads (Function, Main, On-Screen)  Menu-Based Operation  Customer Transaction Process  Voice-Enabled Transactions

ECTION 3, CASSETTE CLOSE / CASH REPLENISHMENT. Describes the menu functions for cassette close

procedures. Cash replenishment steps for each dispenser and standards are covered as well.

ECTION 4, GENERAL MAINTENANCE. Describes normal preventative and corrective maintenance proce-

dures appropriate for user personnel.

 Replenishing Receipt Paper  Cleaning the Enclosure/Card Reader

PPENDIX A - SOFTWARE LICENSE AGREEMENT / COMPLIANCE STATEMENTS

APPENDIX B - WARRANTY STATEMENT APPENDIX C - ELECTRONIC COMBINATION LOCKS APPENDIX D - MECHANICAL COMBINATION LOCKS

UPPLEMENT A -T7 T5 BATTERY REPLACEMENT PROCEDURES

IMPORTANT: Follow the instructions provided in SUPPLEMENT A of this manual for replacing the battery for the T7 & T5 PCI-EPP. Failure to follow the explicit instructions will permanently damage the keypad!

UPPLEMENT B - T7 T5 KEY MANAGEMENT FUNCTIONS.

1-2

INTRODUCTION

FEATURE HIGHLIGHTS

Important features of the RL331X series ATM are highlighted in the following list:  Highly reliable, state-of-the-art operating system PC platform design. The RL331X uses Microsoft®

Windows® CE 5.0 operating system with Triton’s X2 technology. Supports Windows ﬁ le formats for adding custom logos and advertisements. In addition, it features Triton’s completely custom design X2 motherboard with integrated modem.

 Modular architecture eases troubleshooting and servicing.  Front-access unit accommodates single cassette (SCDU or SDD,) and multi-cassette (HCDU)

 - Only one cabinet design, shallow, accommodates the dispenser mechanism offered.  - Cabinet available in UL 291 Business Hours only. Cash must be removed after hours.



8.0” (203mm) widescreen color LCD display.

T7 & T5 PCI-compliant EPP to comply with international encryption standards and Triple DES



compliant.

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MODEL RL331X USER MANUAL

FEATURE HIGHLIGHTS



Easy to install (small footprint design makes placement easier) and conﬁ gure terminal parameters

by software.

 Supports communication types TCP/IP (standard), dial-up (56K baud Triton USB modem - integrated

on motherboard): , and wireless optional.

(Note: For wireless option, please contact your account representative for more information).

 Multi-function, dip-style card reader supports magnetic stripe cards or “smart” cards that conform

to the EMV standard. (Serial MCR Standard DIP [US] or IS65 EMV DIP [Canada ONLY])

 Graphics-capable 58 mm gravity-fed thermal printer designed for quiet operation. Prints receipts,

coupons, and management reports. Cuts and presents receipt.

 Mechanical (standard) or electronic combination lock (optional).  Supports remote setup, conﬁ guration, and monitoring via T riton Connect™ ATM monitoring software.

 Dispenses U.S. and international currency types.  High-capacity electronic journal stores transaction details for later printout and analysis.  Satisﬁ es Americans with Disabilities Act (ADA) speciﬁ cations for height and access; audio transactions

for the visually impaired. Complies with UK accessibility guidelines (DDA) and California access compliance, Title 24.

 LED-backlit signage standard.

STANDARD FEATURES

 MANAGEMENT FUNCTIONS. Enable extensive control and customization of the ATM’s operating

parameters. See “X-S

ASSWORD PROTECTION. Access to Management Functions and Key Management areas are protected

 P

with passwords.

 MAC E

NCRYPTION SUPPORT. Message Authentication Code (MAC) data encryption protocol. Provides

increased protection for message trafﬁ c to and from the ATM. Triple DES compliant.

SSL Support. TCP/IP with Secure Socket Layer adds another level of ATM to Host communications

security.

 PCI

COMPLIANT ENCRYPTING PIN PAD (EPP) ENTRY DEVICE SUPPORT. Secure EPP device encrypts

the customer PIN during a transaction. Triple DES and PCI compliant.

CALE/X2 CONFIGURATION MANUAL” on web site.

 M

ULTI-LANGUAGE SUPPORT. Enables the customer to select a preferred language (such as French or

Spanish) for customer screens and receipts.

1-4

INTRODUCTION

RANSACTION AND ACCOUNT TYPE CONFIGURATION. Enables selection of transactions (transfers or

 T

balance inquiries) or accounts (savings or credit card) that will be presented to the customer. Does not affect availability of checking account withdrawal.

 C

ASSETTE AND DAY CLOSE REPORTS. Provide summary information about the number and type of

transactions being performed by the ATM.

 E

LECTRONIC JOURNAL. Stores the details of each transaction in solid-state memory. Journal data can

be retrieved, printed, saved to an external storage device, or transferred to a remote Triton Connect™ computer.

 AD S

CREENS. An Ad screen is a promotional or advertising graphic that is displayed on the LCD

screen during idle periods. Ad screens are downloaded to the terminal by either using an external storage device (USB jumpdrive) or a remote Triton Connect™ computer. Text-only (non-graphic) ad screens can also be displayed.

 RECEIPT PRINTER GRAPHICS. This feature allows informational or promotional graphics to be printed

on customer receipts. Graphics can be loaded from an external storage device or Triton Connect™.

 M

ESSAGES. Informational and promotional messages that are displayed to the customer on-screen or

printed on receipts.

 C

OUPONS. Coupons can be printed by the receipt printer . Prizes may be awarded to customers based

on random and/or withdrawal amount-based transactions. Coupon text can be entered locally or downloaded along with coupon graphics using Triton Connect™ software.

 STATUS MONITORING. The ATM can periodically transfer status information to the host processor.

In addition, Triton Connect™ remote monitoring software can be used to view the journal, monitor operation and alarm conditions, update operating parameters, and reset the terminal.

 UL 291 B

USINESS HOURS SERVICE. Business hours cabinet means currency should be removed from

the dispenser and stored in a safe location when the business is closed to the public.

 F

RONT-ACCESS CABINET. Allows access to the dispensing mechanism and currency cassette from the

control-panel side of the unit.

Weight of the RL331X

(Approximate)

Business

Conﬁ guration

Hours

140 lbs

63 Kilos

Shallow cab

Dispenser

1-5

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1-6

SECTION 2

BASIC OPERATION

MODEL RL331X USER MANUAL

INTRODUCTION

This section describes the basic operation of the terminal. The following topics are covered:

1. C

2. K

3. M

4. C

ONTROL PANEL LAYOUT. Describes the layout of the terminal’s control panel.

EYPAD OPERATION. Describes the use of the alphanumeric keypads.

ENU-BASED OPERATION. Gives a general overview of the terminal display interface.

USTOMER TRANSACTIONS. Summarizes the actions involved in typical customer transactions. In

addition, the voice-enabled transactions feature is described.

CONTROL PANEL LAYOUT

The user interface of the terminal consists of the LCD screen, receipt chute, card reader, speaker , headphone jack (visually impaired), and 24 keys on three keypads. The Function keys are arranged in two four-key groups, one group on either side of the LCD display . The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD screen.

The main keypad and control keys have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act (Figure 2-1).

LCD screen

Receipt Chute

Main Keypad

Function Keys

Card Reader

Figure 2-1. Control panel layout.

2-2

BASIC OPERATION

FUNCTION KEYS

The eight (8) keys, arranged in two four-key groups, are called screen function keys. A screen function key is only active when a corresponding function or menu option is present next to that key . The Function keys are designated F1 through F8, as shown in Figure 2-2.

F1 F2 F3 F4

Figure 2-2. Function key layout.

F5 F6 F7 F8

MAIN KEYPAD

The entry of numeric characters via the main keypad is straightforward: simply press the desired key. However, in certain Management Function screens it may be necessary to enter alphabetic characters, a procedure that’s available with the On-Screen keypad, explained on next page.

Figure 2-3.

Alphanumeric

keypad.

CTRL

2-3

MODEL RL331X USER MANUAL

ON-SCREEN KEYPAD OPERATION

To enter text characters into the dialog boxes that are displayed by the Management Functions, press the F8 key to display the screen keyboard. Use the keys described below to navigate and enter required data. (see Figure 2-4)

• The Arrow keys (

• Press the <E

• Press the <CTRL> key to switch between upper and lower case characters.

• Press the <CANCEL> key to Exit the keyboard.

• Press the <C

• Press the <1> key to reposition the keyboard to another location on the display.

• Press the <2> key to position the cursor on a new line.

< and >), the <8> key - (UP), and the <0> key - (DOWN) navigate the keyboard.

NTER> key to select the highlighted key entry.

LEAR> key for the Backspace operation.

Figure 2-4. On-screen keyboard.

2-4

BASIC OPERATION

MENU-BASED OPERATION

The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the keys located to the left and right of the display. For the purpose of security many screens time-out after a preset time interval, usually 30 seconds. The time-out length may vary depending on the function being performed.

When a screen time-out occurs, a screen is presented which asks the user if more time is needed. If the user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the user is returned to the function that was active prior to the time-out. If the user does not make a selection within an additional 30-second countdown period the terminal will automatically go to the Customer W elcome screen.

Ensure all procedures in the Installation Guide have been accomplished. The unit should be off, with the power cord and communications cable connected. Power on the unit by placing the power switch on the power supply to the on position. Shortly after the unit is turned on, the top menu will be displayed. An example top menu is shown in Figure 2-5. An Error Code of 246 WILL be displayed upon the ﬁ rst start up. You MUST change the master password before any other conﬁ guration operations will be allowed. From the top menu, you can either:

1. Activate the terminal to perform customer transactions by pressing the key next to C

RANSACTIONS.

2. Enter the terminal system management area by pressing the key next to M

ANAGEMENT FUNCTIONS.

USTOMER

Note: You will have to enter an appropriate password to view the Management Functions menu.

The master password is actually made up of two (2) parts, the ID and the password. The master ID is 00 and cannot be changed. What must be changed is the default master password for ID 00 of 1234.

- Management functions can be entered from the Top Menu screen upon startup (representative screen on the next page), or by pressing the “Blank Key” (lower right corner) and the number “1” at the same time.

- It will ask you to enter the ID and Password. Press 001234.

- It will then take you to the main management menu.

- Select 4 Password Maintenance / 1 Change User Password

- Enter the new password ONLY. You are user 00 and already logged in, so putting 00 here is not necessary. The new password can be 4-12 digits. Do not use birthdays, telephone numbers, social security numbers or the like. Make it something you can remember, but not so difﬁ cult as to be forgotten. Guard it closely. If the password is lost or forgotten, Triton can provide a reset for a charge.

If you will have additional people that will be accomplishing closes and replenishing cassettes, you may add them and provide passwords here. New users can be ID 01 - 99.

Refer to document 07100-00016 Conﬁ guration Manual for further terminal setup procedures. Take this opportunity to change the lock combination. Refer to Appendix C or D for your lock. The

same rules for combination numbers as passwords apply.

2-5

MODEL RL331X USER MANUAL

If you do not select a menu choice within 30 seconds the terminal will automatically default to the Customer Welcome screen (a beneﬁ t of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transactions shortly after power is restored).

Figure 2-5. Top menu screen.

CUSTOMER TRANSACTIONS

A customer begins a transaction by selecting from the Customer screen options. They insert their ATM card into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be scanned by the card reader’s sensor. If the customer inserts the card incorrectly, a warning message will be displayed, accompanied by several beeps to get their attention.

If there is a problem reading a card, make sure the customer is inserting the card correctly . Most problems are the result of inserting the card incorrectly.

Once the card has been read in successfully, a surcharge message, if applicable, may be displayed (the surcharge message may be displayed at the end of the customer’s transaction selection). The customer must then enter their secret Personal Identiﬁ cation Number (PIN) code. Once the PIN has been entered, the transaction type and account are selected, and the desired amount of the transaction, if needed. The transaction will be processed, typically in a matter of seconds.

Figure 2-6 shows how ATM transactions are handled. If the transaction was processed successfully, the customer is prompted to retrieve the requested cash (for withdrawal transactions) and/or the applicable transaction receipt, as needed. If the transaction was declined, a short receipt indicating the problem is printed.

2-6

BASIC OPERATION

Figure 2-6. ATM transaction processing.

The ATM sends the customer transaction request to a processor. A processor is a ﬁ nancial intermedi- ary, such as an Independent Sales Organization (ISO), bank, or other ﬁ nancial institution that provides transaction-processing services for ATMs. The ATM must be set up with a particular processor before customer transactions can take place.

The processor routes the transaction to the appropriate ATM network. An ATM network is a regionally or nationally organized clearing house for ﬁ nancial transactions, that deals directly with the appropriate ﬁ nancial institution, such as the customer’s bank or credit card company , in order to complete the transaction. The processor will select the appropriate ATM network to use based on factors such as the type of ATM or credit card used, location of the customer’s bank, or other considerations. The transaction may be transferred between several networks before ultimately reaching the customer’s bank or credit card company.

The ATM network routes the transaction to the appropriate bank or other institution, conﬁ rms successful completion of the transaction, and sends a conﬁ rmation message back to the processor. If the request was for a cash withdrawal, an Electronic Funds Transfer (EFT) takes place to debit the funds (including any surcharge fee, if applicable) from the customer’s bank account and credit the funds to the processor’s bank account.

The processor forwards a conﬁ rmation message to the ATM (and an authorization to dispense currency, in the case of a cash withdrawal). The ATM dispenses the requested currency, if necessary, and provides the customer with a printed receipt as a record of the transaction.

The processor credits the merchant’s account for the amount of any cash withdrawals (plus surcharge fees, if collected), typically by the end of the next business day).

2-7

MODEL RL331X USER MANUAL

VOICE-ENABLED TRANSACTION

The terminal provides voice feedback via an integrated output jack, enabling sight-impaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM (Figure 2-7).

A raised symbol helps a user locate the headphone jack. The ATM will automatically detect when a headphone has been plugged into the jack, and will immediately switch into voice mode. Initially , a brief spoken tutorial will orientate the customer to the ATM control panel interface. Once the customer begins a transaction, spoken prompts will provide feedback and guide the customer through the successful accomplishment of the transaction.

Figure 2-7. Headphone jack location.

(Typical)

2-8

SDD

SECTION 3

CASSETTE CLOSE

ASH REPLENISHMENT

SCDU

HCDU

MODEL RL331X USER MANUAL

INTRODUCTION

The purpose of this section of the manual is to describe the procedures for cassette closing and replenishment. Information concerning note handling and quality issues are explained where appropriate.

DISPENSING MECHANISMS

* PLEASE READ *

The Model RL331X production units are equipped with the SCDU, SDD or HCDU dispenser. Also, there will only be one style of cabinet offered which can accommodate the dispensers mentioned

above.

Currency capacity depends upon the dispenser mechanism installed in the ATM, but is also affected by note quality and thickness. Typical capacities are provided in the following table: DO NOT be tempted to over ﬁ ll the cassette.

RL331X DISPENSING MECHANISM

DISPENSER CASSETTE RECOMMENDED

MAXIMUM CAPACITY

SCDU Single 1000 Notes Less than 100

SDD Single 1800 Notes Less than 100

HCDU Duel 3500 Notes (1750 each) Less than 100

The dispensing mechanism delivers the appropriate number of notes from the note cassette to fulﬁ ll the customer’s withdrawal request. The purpose of the reject area or cassette is to accept and hold notes that have been transferred from the note cassette but not dispensed. Some situations that could cause the mechanism to reject notes are:

(1) Multiple notes stuck together (2) Note width too short or long. Other conditions that could cause a reject are described in the next section, Note Condition.

REJECTED NOTE

CAPACITY

**CAUTION**

DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE!

Doing so could cause more rejects and/or currency jams.

3-2

CASSETTE CLOSE / CASH REPLENISHMENT

NOTE CONDITION

The number of rejects can be directly inﬂ uenced by the technique used to load the cassettes and the qual- ity of the currency. Notes loaded into the mechanism cassettes must be in “ﬁ t” condition if a high level of performance (low reject and failure rate) is expected from the unit. “Fit” notes are deﬁ ned as those that do not possess any of the defects listed here:

SED NOTE DEFECTS

Adhesive or “sticky” substances on the surface of the paper. Tears extending more than 1/2” from the edge of the currency. Tears, holes, or missing sections in the body of the currency.

Tape on the surface of the currency used for repairing, patching or any other purpose. Staples, pins, or any other foreign body attached to the notes. Corner folds of a size greater than 1/2” on either axis. Two or more notes joined by any means. Excessively crumpled or crinkled notes.

PREPARING NOTES

Use the following procedures to prepare notes before inserting them into a note cassette.

REPARING USED NOTES

Remove the band around each bundle of notes.

Remove foreign objects (e.g. pins, paper clips, crumbs,

etc.).

Remove torn or very worn notes. Straighten any folded notes.

Figure 3-1. Removing

band.

NEW OR UNCIRCULATED NOTES

Remove the band around each bundle of notes. Separate the notes from each other by:

Figure 3-2. Removing

torn/worn notes.

Striking the bundle hard against the edge of a table or similar object. Flipping through each bundle of notes in both directions at each end. Using a note counter. (highly recommended)

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