Triton RL2000 User Manual

MODEL RL2000

UTOMATED TELLER MACHINE

USER MANUAL

TDN 07103-00152 May 19, 2014

CORPORATE HEADQUARTERS

21405 B Street Long Beach, MS 39560 Phone: (228) 575-3100

Fax: (228) 575-3101

MODEL RL2000 USER MANUAL

DOCUMENT UPDATES

April 10, 2009 Picture edits Section 1 & 2 - page 14 May 19, 2014 Added Appendix G - T9 EPP Keypad

NOTICES

LL RIGHTS RESERVED

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, LLC.

The information in this publication has been carefully checked and is believed to be accurate. However, Triton Systems of Delaware, LLC. assumes no responsibility for any inaccuracies, errors, or omissions that may be contained in this document. In no event will Triton Systems of Delaware, LLC. be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Triton Systems of Delaware, LLC. reserves the right to make improvements in its documentation and the products it describes at any time, without notice or obligation.

RADEMARK ACKNOWLEDGEMENTS

Microsoft W indows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Triton Connect is a trademark of Triton Systems of Delaware, LLC. VISA® is a registered trademark of VISA of the United States and other countries.

MODEL RL2000 USER MANUAL

CONTENTS

SECTION 1 - INTRODUCTION .........................................................................................1

WHAT’S IN THIS MANUAL ....................................................................................................2

EATURE HIGHLIGHTS / CHANGES .............................................................................................................3

TANDARD FEATURES ..............................................................................................................................4

SECTION 2 - BASIC OPERATION ....................................................................................7

INTRODUCTION ........................................................................................................................................8

ONTROL PANEL LAYOUT ........................................................................................................................8

UNCTION KEYPADS ................................................................................................................................9

AIN KEYPAD ........................................................................................................................................9

N-SCREEN KEYPAD OPERATION..............................................................................................................10

O M

ENU-BASED OPERATION ........................................................................................................................11

USTOMER TRANSACTIONS .......................................................................................................................12

OICE-ENABLED TRANSACTIONS ..............................................................................................................14

SECTION 3 - CASSETTE CLOSE / CASH REPLENISHMENT ...............................................15

INTRODUCTION ........................................................................................................................................16

ISPENSING MECHANISMS ........................................................................................................................16

OTE CONDITION ....................................................................................................................................17

N P

REPARING NOTES ...................................................................................................................................17

ASSETTE CLOSE PROCEDURES ..............................................................................................................18

REPLENISH CASSETTE(S)

TDM-250 .............................................................................................................................................19

SDD......................................................................................................................................................23

INIMECH .............................................................................................................................................25

NMD-50 ...............................................................................................................................................27

SECTION 4 - GENERAL MAINTENANCE ..........................................................................31

INTRODUCTION ........................................................................................................................................32

EPLENISHING THE RECEIPT PAPER ...........................................................................................................32

LEANING THE ENCLOSURE ......................................................................................................................35

LEANING THE DISPLAY ...........................................................................................................................35

ARD READER CLEANING ........................................................................................................................35

iii

MODEL RL2000 USER MANUAL

CONTENTS

APPENDIX A - SOFTWARE LICENSE AGREEMENT ..........................................................A-1

PPENDIX B - WARRANTY STATEMENT ........................................................................B-1

APPENDIX C - ELECTRONIC LOCKS ..............................................................................C-1

PPENDIX D - MECHANICAL LOCKS.............................................................................D-1

APPENDIX G - T9 EPP KEYPAD...................................................................................G-1

UPPLEMENT A - T7 T5 EPP BATTERY REPLACEMENT PROCEDURES.........................SA-1

UPPLEMENT B - KEY MANAGEMENT.........................................................................SB-1

SECTION 1

INTRODUCTION

MODEL RL2000 USER MANUAL

WHAT’S IN THIS MANUAL

The User manual describes the operating features of the Model RL2000 series ATM and shows how to perform the procedures that would typically be performed by the owner or operator personnel.

The manual is divided into the following sections:

SECTION 1, INTRODUCTION. Summarizes the basic features of the Model RL2000 series ATM. SECTION 2, BASIC OPERATION. Describes the basic operation of the terminal:

 Control Panel Layout.

 Keypads (Function, Main, On-Screen)

 Menu-Based Operation

 Customer Transaction Process

 Voice-Enabled Transactions

SECTION 3, CASSETTE CLOSE / CASH REPLENISHMENT. Describes the menu functions for cassette close

procedures. Cash replenishment steps for each dispenser and standards are covered as well.

SECTION 4, GENERAL MAINTENANCE. Describes normal preventative and corrective maintenance proce-

dures appropriate for user personnel.

 Replenishing Receipt Paper

 Cleaning the Enclosure/Card Reader

APPENDIX A - SOFTWARE LICENSE AGREEMENT / COMPLIANCE STATEMENTS APPENDIX B - WARRANTY STATEMENT APPENDIX C - COMBINATION LOCKS APPENDIX D - TDM “BACKGROUND PAPER”. A short background paper on the TDM mechanism.

SUPPLEMENT A - T5 AND T7 BATTERY REPLACEMENT PROCEDURES

IMPORT ANT : Follow the instructions provided in SUPPLEMENT A of this manual for replacing the battery for either the T5 or T7 PCI-EPP . Failure to follow the explicit instructions for the T5 will permanently damage the keypad!

SUPPLEMENT B - TDM HARDWARE STATUS CODES/CLICK COUNTS/TERMINAL ERROR CODES. Error codes

listing peculiar to hardware and communications protocol.

INTRODUCTION

FEATURE HIGHLIGHTS/CHANGES

Important features of the RL2000 series ATM are highlighted in the following list:

 Highly reliable, state-of-the-art operating system PC platform design. The RL2000 uses Microsoft®

Windows® CE.5.0 operating system with Triton’s X2 technology. Supports Windows file formats for adding custom logos and advertisements. In addition, it features Triton’s completely custom design X2 motherboard..

 Modular architecture eases troubleshooting and servicing.

 Front-access unit now accommodates single cassette (SDD, Minimech) or multi-cassette (TDM -250,

NMD-50) dispensing mechanisms.

Note: Previously, units could also be ordered with TDM-50, -100, -150, and -200 dispenser options. These dispensers are no longer offered.

 Only one cabinet design - deep. Deep cabinet accommodates ALL dispenser mechanisms offered.

 Cabinet available in UL 291 Business Hours or UL291 Level 1 Safe models.

Note: Previously, two (2) cabinet designs were offered - shallow and deep. Only one s tyle cabi net (deep) is now available.

 8.0" (203 mm) or 5.7" (145 mm) color LCD displays. Note: The 5.7" (145 mm) display will be “phased”

out at a date to be determined.

 PCI-compliant EPP to comply with international encryption standards and Triple DES compliant.

The VISA®-approved Encrypting PIN Pad (VEPP) has been replaced with either a T5 PCI-compliant EPP or T7 PCI-compliant EPP - order specific. Note: The T7 will be available in Jul, 08’.

The major differences between these two keypads:

1. Remote Key T ransfer (RKT) - The T5 (plastic and metal-cased body) has the capability (upgradeable), the T7 does not.

2. Key Management Passwords - Requirements for entering/changing User passwords in the Key Management function are differe nt for the T5 PCI-EPP. The process is detailed in SUPPLEMENT C in the X-Scale/X2 Configuration Manual included on the CD. NOTE: The T7 Key Management procedures for entering/changing passwords, key entry, etc remain the same as documented in the “KEY MANAGEMENT” section of the Configuration Manual.

3. User now has access to replace the battery (either T5 or T7). CAUTION: Follow the instructions provided in SUPPLEMENT A of this manual for replacing the battery for the T5 or T7 PCI-EPP .

4. The optional “METAL” T5 EPP (Metal casing) has a built-in heater - a featur e more applicable for through-the-wall units (RT2000/FT5000).

MODEL RL2000 USER MANUAL

FEATURE HIGHLIGHTS/CHANGES

 Easy to install (small footprint design makes placement easier) and configure terminal parameters by

software.

 Supports communication types TCP/IP (standard), dial-up (56K baud Triton USB modem - included),

VSAT (satellite), Radio Pad, and wireless.

(Note: For wireless option, please contact your account representative for more information).

 Multi-function, dip-style card reader supports magnetic stripe cards or “smart” cards that conform

to the EMV standard - motorized card reader no longer available (Nov 08).

 Graphics-capable 80 mm or 60 mm gravity-fed thermal printer designed for quiet operation. Prints

receipts, coupons, and management reports.

 Mechanical or electronic combination lock; Kaba Mas Cencon optional.

 Supports remote setup, configuration, and monitoring via Triton Connect™ ATM monitoring software.

 Dispenses U.S. and international currency types; NMD-50 capable of dispensing other paper-based

media such as coupons or tickets.

 High-capacity electronic journal stores transaction details for later printout and analysis.

 Satisfies Americans with Disabilities Act (ADA) specifications for height and access; audio

transactions for the visually impaired. Complies with UK accessibility guidelines (DDA) and California access compliance, Title 24.

 Supports LED-backlit signage option (Mid or High topper attachment).

 Bayou Bronze control panel and fascia color.

STANDARD FEATURES

 MANAGEMENT FUNCTIONS. Enable extensive control and customization of the ATM’s operating

parameters. See “X-SCALE/X2 CONFIGURATION MANUAL” included on CD.

 PASSWORD PROTECTION. Access to Management Functions and Key Management areas are protected

with passwords.

 MAC ENCRYPTION SUPPORT. Message Authentication Code (MAC) data encryption protocol. Provides

increased protection for message traffic to and from the ATM. Triple DES compliant.

 PCI-COMPLIANT ENCRYPTING PIN PAD (EPP) ENTRY DEVICE SUPPORT. Secure EPP device encrypts the

customer PIN during a transaction. Triple DES and PCI compliant.

 MULTI-LANGUAGE SUPPORT. Enables the customer to select a preferred language (such as French or

Spanish) for customer screens and receipts.

INTRODUCTION

 TRANSACTION AND ACCOUNT TYPE C ONFIGURATION. Enables selection of transactions (transfers or

balance inquiries) or accounts (savings or credit card) that will be presented to the customer. Does not affect availability of checking account withdrawal.

 CASSETTE AND DAY CLOSE REPORTS. Provide summary information about the number and type of

transactions being performed by the ATM.

 ELECTRONIC JOURNAL. Stores the details of each transaction in solid-state memory. Journal data can

be retrieved, printed, saved to an external storage device, or transferred to a remote Triton Connect™ computer.

 AD SCREENS. An Ad screen is a promotional or advertising graphic that is displayed on the LCD

screen during idle periods. Ad screens are downloaded to the terminal by either using an external storage device (jumpdrive) or a remote Triton Connect™ computer . Text-only (non-graphic) ad screens can also be displayed.

 RECEIPT PRINTER GRAPHICS. This feature allows informational or promotional graphics to be printed

on customer receipts. Graphics can be loaded from an external storage device or Triton Connect™.

 MESSAGES. Informational and promotional messages that are displayed to the customer on-screen or

printed on receipts.

 COUPONS. Coupons can be printed by the receipt printer or dispensed (NMD-50). Prizes may be

awarded to customers based on random and/or withdrawal amount-based transactions. Coupon text can be entered locally or downloaded along with coupon graphics using Triton Connect™ software.

 STATUS MONITORING. The ATM can periodically transfer status information to the host processor. In

addition, Triton Connect™ remote monitoring software can be used to view the journal, monitor operation and alarm conditions, update operating parameters, and reset the terminal.

 UL 291 BUSINESS HOURS AND LEVEL 1 (SAFE) SERVICE. Business hours cabinet means currency should

be removed from the dispenser and stored in a safe location when the business is closed to the public.

 FRONT-ACCESS CABINET. Allows access to the dispensing mechanism and currency cassette from the

control-panel side of the unit.

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MODEL RL2000 USER MANUAL

THIS PAGE INTENTIONALLY LEFT BLANK

SECTION 2

BASIC OPERATION

MODEL RL2000 USER MANUAL

INTRODUCTION

This section describes the basic operation of the terminal. The following topics are covered:

1. CONTROL PANEL LAYOUT. Describes the layout of the terminal’s control panel.

2. KEYPAD OPERATION. Describes the use of the alphanumeric keypads.

3. MENU-BASED OPERATION. Gives a general overview of the terminal display interface.

4. CUSTOMER TRANSACTIONS. Summarizes the actions involved in typical customer transactions. In

addition, the voice-enabled transactions feature is described.

CONTROL PANEL LAYOUT

The user interface of the terminal consists of the LCD screen, receipt chute, card reader, speaker, headphone jack (visually impaired), and 24 keys on three keypads. The Function keys are arranged in two four-key groups, one group on either side of the LCD display. The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD screen.

The main keypad and control keys have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act (Figure 2-1).

LCD screen

Receipt

chute

Figure 2-1. Control panel layout.

Function

keys

Main

keypad

Card

reader

Headphone jack

BASIC OPERATION

FUNCTION KEYS

The eight (8) keys, arranged in two four-key groups, are called screen function keys. A screen function key is only active when a corresponding function or menu option is present next to that key . The Function keys are designated F1 through F8, as shown in Figure 2-2.

Figure 2-2. Function key layout.

MAIN KEYPAD

The entry of numeric characters via the main keypad is straightforward: simply press the desired key . However, in certain Management Function screens it may be necessary to enter alphabetic characters, a procedure that’s available with the On-Screen keypad, explained on next page.

CTRL

Figure 2-3.

Alphanumeric

keypad.

QZ2ABC3DEF

GHI5JKL6MNO

PRS8TUV9WXY

CANCEL

CLEAR

ENTER

MODEL RL2000 USER MANUAL

ON-SCREEN KEYPAD OPERATION

To enter text characters into the dialog boxes that are displayed by the Management Functions, press the

F8 key to display the screen keyboard. Use the keys described below to navigate and enter required data.

(see Figure 2-4)

• The Arrow keys (< and >), the <8> key - (UP), and the <0> key - (DOWN) navigate the keyboard.

• Press the <ENTER> key to select the highlighted key entry.

• Press the <CTRL> key to switch between upper and lower case characters.

• Press the <CANCEL> key to Exit the keyboard.

• Press the <CLEAR> key for the Backspace operation.

• Press the <1> key to reposition the keyboard to another location on the display.

• Press the <2> key to positon the cursor on a new line.

Figure 2-4. On-screen keyboard.

BASIC OPERATION

MENU-BASED OPERATION

The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the keys located to the left and right of the display. For the purpose of security many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.

When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If the user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the user is returned to the function that was active prior to the timeout. If the user does not make a selection within an additional 30-second countdown period the terminal will automatically go to the Customer Welcome screen.

Shortly after the unit is turned on, the top menu will be displayed. An example top menu is shown in Figure 2-5. From the top menu, you can either:

1. Activate the terminal to perform customer transactions by pressing the key next to CUSTOMER

TRANSACTIONS.

2. Enter the terminal system management area by pressing the key next to MANAGEMENT FUNCTIONS.

Note: You will have to enter an appropriate password to view the Management Functions menu.

If you do not select a menu choice within 30 seconds the terminal will automatically default to the Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transactions shortly after power is restored).

Figure 2-5. Top menu screen.

MODEL RL2000 USER MANUAL

BANK

PROCESSOR

ATM

NETWORK

CUSTOMER TRANSACTIONS

A customer begins a transaction by selecting from the Customer screen options. They insert their ATM card into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be scanned by the card reader’s sensor. If the customer inserts the card incorrectly, a warning message will be displayed, accompanied by several beeps to get their attention.

If there is a problem reading a card, make sure the customer is inserting the card correctly. Most problems are the result of inserting the card incorrectly.

Once the card has been read in successfully, a surcharge message, if applicable, may be displayed (the surcharge message may be displayed at the end of the customer ’s transaction selection). The customer must then enter their secret Personal Identification Number (PIN) code. Once the PIN has been entered, the transaction type and account are selected, and the desired amount of the transaction, if needed. The transaction will be processed, typically in a matter of seconds.

Figure 2-6 shows how ATM transactions are handled. If the transaction was processed successfully, the customer is prompted to retrieve the requested cash (for withdrawal transactions) and/or the applicable transaction receipt, as needed. If the transaction was declined, a short receipt indicating the problem is printed.

ATM

Figure 2-6. ATM transaction processing.

BASIC OPERATION

The ATM sends the customer transaction request to a processor. A processor is a financial intermediary, such as an Independent Sales Organization (ISO), bank, or other financial institution that provides transaction-processing services for ATMs. The ATM must be set up with a particular processor before customer transactions can take place.

The processor routes the transaction to the appropriate ATM network. An ATM network is a regionally or nationally organized clearing house for financial transactions, that deals directly with the appropriate financial institution, such as the customer ’s bank or credit card company , in order to complete the transaction. The processor will select the appropriate ATM network to use based on factors such as the type of ATM or credit card used, location of the customer’s bank, or other considerations. The transaction may be transferred between several networks before ultimately reaching the customer ’s bank or credit card company.

The ATM network routes the transaction to the appropriate bank or other institution, confirms successful completion of the transaction, and sends a confirmation message back to the processor. If the request was for a cash withdrawal, an Electronic Funds Transfer (EFT) takes place to debit the funds (including any surcharge fee, if applicable) from the customer’s bank account and credit the funds to the processor’s bank account.

The processor forwards a confirmation message to the ATM (and an authorization to dispense currency, in the case of a cash withdrawal). The ATM dispenses the requested currency, if necessary, and provides the customer with a printed receipt as a record of the transaction.

The processor credits the merchant’s account for the amount of any cash withdrawals (plus surchar ge fees, if collected), typically by the end of the next business day).

MODEL RL2000 USER MANUAL

VOICE-ENABLED TRANSACTION

The terminal provides voice feedback via an integrated output jack, enabling sight-impaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM (Figure 2-7).

A raised symbol helps a user locate the headphone jack. The ATM will automatically detect when a headphone has been plugged into the jack, and will immediately switch into voice mode. Initially, a brief spoken tutorial will orientate the customer to the ATM control panel interface. Once the customer begins a transaction, spoken prompts will provide feedback and guide the customer through the successful accomplishment of the transaction.

Figure 2-7. Headphone jack location.

Typical

Minimech

SDD

SECTION 3

CASSETTE CLOSE

CASH REPLENISHMENT

NMD-50

TDM-250

MODEL RL2000 USER MANUAL

INTRODUCTION

The purpose of this section of the manual is to describe the procedures for cassette closing and replenishment. Information concerning note handling and quality issues are explained where appropriate.

DISPENSING MECHANISMS

* PLEASE READ *

Starting approximately Apr, 08’ , the Model RL2000 will only offer (production units) the following dispensing mechanisms - SDD, Minimech, TDM-250, and NMD-50. Units previously offered all TDMfamily dispensing mechanisms in addition to the SDD, Minimech, and NMD-50’S.

Also, there will only be one style of cabinet offered - deep cabinet which can accommodate the dispensers mentioned above.

Currency capacity depends upon the dispenser mechanism installed in the ATM, but is also af fected by note quality and thickness. Typical capacities are provided in the following table:

SMS INAHCEMGNISNEPS ID0002LR

RESNEPS I DETTESSAC

052 -MDTelpi t luM)e t t essacrep(se t oN0031001

DDSel gn i Sse t oN008105

h c em i n i Mel gn i Sse t o N0 5 700 1~

0 5 - DMNelpi t luM)e t t essacrep(se t oN0581002

DEDNEMMOCER

Y T I CA P ACMUM I X AM

ETONDETCE JER

YT I CAPAC

The dispensing mechanism delivers the appropriate number of notes from the note cassette to fulfill the customer’s withdrawal request. The purpose of the reject area or cassette is to accept and hold notes that have been transferred from the note cassette but not dispensed. Some situations that could cause the mechanism to reject notes are:

(1) Multiple notes stuck together (2) Note width too short or long.

Other conditions that could cause a reject are described in the next section, Note Condition.

**CAUTION**

DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE!

Doing so could cause more rejects and/or currency jams.

CASSETTE CLOSE / CASH REPLENISHMENT

NOTE CONDITION

The number of rejects can be directly influenced by the technique used to load the cassettes and the quality of the currency. Notes loaded into the mechanism cassettes must be in “fit” condition if a high level of performance (low reject and failure rate) is expected from the unit. “Fit” notes are defined as those that do not possess any of the defects listed here:

USED NOTE DEFECTS

 Adhesive or “sticky” substances on the surface of the paper .

 Tears extending more than 1/2” from the edge of the currency.

 Tears, holes, or missing sections in the body of the currency.

 Tape on the surface of the currency used for repairing, patching or any other purpose.

 Staples, pins, or any other foreign body attached to the notes.

 Corner folds of a size greater than 1/2” on either axis.

 Two or more notes joined by any means.

 Excessively crumpled or crinkled.

PREPARING N OTES

Use the following procedures to prepare notes before inserting them into a note cassette.

PREPARING U SED NOTES

 Remove the band around each bundle of notes.

 Remove foreign objects (e.g. pins, paper clips, crumbs,

etc.).

 Remove torn or very worn notes.

 Straighten any folded notes.

NEW OR UNCIRCULATED NOTES

Remove the band around each bundle of notes. Separate the notes from each other by:

Figure 3-1. Removing

band.

Figure 3-2. Removing

 Striking the bundle hard against the edge of a table or similar object.  Flipping through each bundle of notes in both directions at each end.

 Using a note counter.

torn/worn notes.

MODEL RL2000 USER MANUAL

CASSETTE CLOSE PROCEDURES

Follow Access instructions to enter MANAGEMENT FUNCTIONS. Select TERMINAL CLOSE FUNCTIONS. Select CASSETTE CLOSE.

 Select cassette(s) to Close. A check mark ( √ )

identifies which cassette(s) are selected. Press

<Enter>.

 A Close report is displayed to be printed or

saved. This operation will reset the number of bills

in the cassette(s) to ZERO (0). Press <Enter>.

 Remove and Replenish the selected cassette(s).

Procedures for cassette replenishment are

on the following pages.

 After cassette(s) have been reinserted in the

dispenser, press <Enter>.

Note: If an NMD-50 dispenser is installed, wait for the cassettes to LOCK (this is done automatically). Press <Enter> if applicable.

 Place selected cassette(s) IN SERVICE. Press

<Enter>. Note: The NMD-50 cassettes Must be Locked

and In Service for normal operation.

 Enter Cassette Quantity (number of notes, NOT

value) for the selected cassette(s). Press <Enter>

to accept entry. Repeat for each selected cassette.

Note: If an NMD-50 dispenser is installed, wait for the cassettes to UNLOCK (this is done automatically).

 A Trial Cassette Close report automatically is

displayed to be printed or saved. Print and retain a

copy for starting point reference. Press <Enter> to

return to Close functions.

CASSETTE CLOSE / CASH REPLENISHMENT

REPLENISH CASSETTE

(TDM-250)

1. Unlock and open the security cabinet door.

2. Release the slide locking lever (now located on Left slide rail) and extend the dispenser mounting tray

fully as shown.

Slide release.

3. To gain access to the cassette(s), rotate the

mechanism mounting platform to the “SERVICE”

position:

 Locate the spring-loaded locking pin on the

underside of the tray shown below.

 Pull the pin down to release the swivel mounting

platform.

 Grasp the Green-colored handle and slowly turn the tray

clockwise 180° so that the note and reject cassette(s) can be

accessed from the front of the unit.

 Release the locking pin and move the mounting platform back

and forth slightly to ensure the pin snaps back into place,

locking the mounting platform into the “Service” position.

Locking pin location.

TDM extended fully.

Rotate turntable “clockwise”.

MODEL RL2000 USER MANUAL

4. To remove the note cassette(s), grasp the cassette handle and pull in a firm but controlled manner to release the cassette from the snap catches. Try to use only the minimum amount of force to release the cassette! The cassette will only move a few inches! Once released from the snaps, you can slide the cassette out of the mechanism. Place the cassette on a level, flat surface for replenishment.

Reject cassette

Note cassette

Dispenser in “Service” position to access cassette(s).

CASSETTE CLOSE / CASH REPLENISHMENT

LOADING THE CURRENCY CASSETTE

1. Unlock and open the cassette lid using the supplied key . Move the pusher plate to the rear of the cassette (toward the handle).

Note: The pusher plate action will depend on the type of cassette in use. Some cassettes require you to

maintain pressure on the pusher plate as needed while loading notes. Other cassettes use a locking mechanism to hold the packer plate in the loading position. On these cassettes, pull the pusher-plate all the way back to the handle end of the cassette and turn the key to latch the pusher plate into the loading position.

Unlock and open note cassette.

2. Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are being added into the cassette.

3. Add the number of bills being placed into the cassette to the number that remained. The “Total” number of these bills will be entered in the “ENTER CASSETTE QUANTITY” option. Place the currency into

the cassette between the pusher plate and front of cassette.

4. On cassettes that do not use a pusher-plate locking mechanism, release the pusher plate against the notes. If the cassette uses pusher-plate locking, turn the key to release the catch, allowing the pusher plate to compress the notes.

Pull the packer plate back. Some cassettes allow the pusher-plate to be latched in position using the key-lock.

MODEL RL2000 USER MANUAL

5. Close and lock the cassette. Remove the key . Slide the cassette back into its compartment in the dispensing mechanism. Make sure the cassette is fully inserted! You will feel the cassette latch securely into the snap catches.

REMOVING THE REJECT CASSETTE

The reject cassette is located just above the currency cassette(s) in the dispensing mechanism. Follow these steps to remove the reject tray:

1. Slide the reject cassette out of its compartment in the dispensing mechanism. Place the tray on a flat surface.

2. Unlock the tray using the supplied key. Flip the top back to gain access to the reject compartment.

3. Remove any notes in the reject compartment. Close and lock the reject tray. Remove the key. Slide the cassette back into its compartment in the dispensing mechanism. Make sure the reject cassette is fully inserted! You will feel the cassette snap securely into the catches.

Note: You may wish to recor d the denomination and number of notes r emoved from the reject tray for use when balancing the note tray against the cassette/day close records.

ROTATE DISPENSER MECHANISM

1. After reinstalling the currency and reject cassettes, pull down on the swivel platform locking pin to allow the swivel platform to turn.

2. Rotate the mechanism counterclockwise 180° back to the “OPERATE” position. Release the slide

locking lever and push the mounting tray back into the security cabinet

CASSETTE CLOSE / CASH REPLENISHMENT

REPLENISH CASSETTE

(SDD)

1. Unlock and open the security cabinet door.

2. To remove the cassette, grasp the handle on the front of the dispensing mechanism with one hand

while holding the mechanism in place with the other hand and pull sharply. Do not allow the cassette

to swing freely when it is pulled out. It may strike a near by object or person causing damage to or injury to what it strikes!

3. The cassette must be primed with the cassette key before it can be inserted onto the loading tray. Insert

the key and turn clockwise to show the “GREEN” indicator in the window on the side of the cassette.

Green window

Cassette

“primed”

Removing cassette.

4. Place the cassette onto the loading tray provided with the back of the cassette facing the probes on the tray. The shutter is unlocked as the cassette is pushed into the probes.

***WARNING***

IfRED is indicated in the window on the side of the currency cassette, NEVER attempt to insert the cassette into the dispenser or the loading tray!

Loading tray.

Cassette on loading tray.

MODEL RL2000 USER MANUAL

5. Lift the cassette lid to expose the reject tray. Remove any rejected notes. Lift the reject tray to gain access to the currency compartment.

Note: Y ou may wish to r ecor d the number of notes r emoved fr om the re ject tray for use when balancing the note tray against the cassette/day close records.

6. Pull the packer plate to the rear of the cassette (away from the shutter) until it locks to the white packer plate latch. It will be necessary to push down on the packer plate latch to lock the packer plate in place. The packer plate will be held in this position until the lid is closed or the latch is released by pushing it down. Be careful not to release the packer plate onto your fingers.

Cassette opened.

7. Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are being added into the cassette.

8. Add the number of bills being placed into the cassette to the number that remained. The “Total” number of these bills will be entered in the “ENTER CASSETTE QUANTITY” option.

9. Place the currency into the cassette. Allow at least one inch of clearance between the packer plate when it is fully retracted and the currency. This will allow the packer plate to compress the currency.

10. Release the packer plate and lower the reject tray and the lid. The cassette can now be removed from the loading tray by sliding it away from the probes.

11. V eri fy that the cassette is primed! Be certain the “GREEN” indicator is showing in the window below

the key! Install the cassette into the dispenser by placing the cassette guides on the dispensers’ rails

and firmly pushing the cassette in until it locks in place.

12. Close and lock the security container.

CASSETTE CLOSE / CASH REPLENISHMENT

REPLENISH CASSETTE

MECH 10 (MINIMECH)

1. Unlock and open the security cabinet door.

2. To remove the note tray, grasp the tray handle and slide the tray out of the mechanism. Place note tray on a flat level surface.

3. Remove any rejected notes. The reject compartment is located nearest the handle side of the tray.

Removing note tray from the dispensing

mechanism.

Note: You may wish to record the number of notes removed from the reject compartment for use when balancing the note tray against the cassette/day close records.

Removing rejected notes.

LOADING THE NOTE TRAY

1. Move the pusher plate to the rear of the tray (toward the handle). Ensure the pusher plate is fully back. Maintain pressure on the pusher plate as needed while loading notes.

2. Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are being added into the cassette.

3. Add the number of bills being placed into the cassette

to the number that remained. The “Total” number of these bills will be entered in the “ENTER CASSETTE QUANTITY” option.

Load note tray with currency.

MODEL RL2000 USER MANUAL

4. Place the currency into the cassette. Allow at least one inch of clearance between the packer plate when it is fully retracted and the currency. This will allow the packer plate to compress the currency.

5. Release the pusher plate against the notes.

6. Using the handle, slide the note tray into the dispensing mechanism. Make sure the note tray is fully inserted!

Release pusher plate

7. Close and lock the security container.

If you get a status code, referred to as a Return Code, of ‘20 20 26’, this is normal for a first-time Test Dispense (6 notes went into the reject area of the cassette). The dispenser is shipped in the “Relearn” mode and it may take a few test dispenses for the dispenser to learn note dimensions.

Slide note tray into dispenser mechanism.

NOTE

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