Triton RL2000 User Manual

Download

MODEL RL2000

UTOMATED TELLER MACHINE

USER MANUAL

TDN 07103-00152 May 19, 2014

CORPORATE HEADQUARTERS

21405 B Street Long Beach, MS 39560 Phone: (228) 575-3100

Fax: (228) 575-3101

MODEL RL2000 USER MANUAL

DOCUMENT UPDATES

April 10, 2009 Picture edits Section 1 & 2 - page 14 May 19, 2014 Added Appendix G - T9 EPP Keypad

NOTICES

LL RIGHTS RESERVED

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, LLC.

The information in this publication has been carefully checked and is believed to be accurate. However, Triton Systems of Delaware, LLC. assumes no responsibility for any inaccuracies, errors, or omissions that may be contained in this document. In no event will Triton Systems of Delaware, LLC. be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Triton Systems of Delaware, LLC. reserves the right to make improvements in its documentation and the products it describes at any time, without notice or obligation.

RADEMARK ACKNOWLEDGEMENTS

Microsoft W indows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Triton Connect is a trademark of Triton Systems of Delaware, LLC. VISA® is a registered trademark of VISA of the United States and other countries.

MODEL RL2000 USER MANUAL

CONTENTS

SECTION 1 - INTRODUCTION .........................................................................................1

WHAT’S IN THIS MANUAL ....................................................................................................2

EATURE HIGHLIGHTS / CHANGES .............................................................................................................3

TANDARD FEATURES ..............................................................................................................................4

SECTION 2 - BASIC OPERATION ....................................................................................7

INTRODUCTION ........................................................................................................................................8

ONTROL PANEL LAYOUT ........................................................................................................................8

UNCTION KEYPADS ................................................................................................................................9

AIN KEYPAD ........................................................................................................................................9

N-SCREEN KEYPAD OPERATION..............................................................................................................10

O M

ENU-BASED OPERATION ........................................................................................................................11

USTOMER TRANSACTIONS .......................................................................................................................12

OICE-ENABLED TRANSACTIONS ..............................................................................................................14

SECTION 3 - CASSETTE CLOSE / CASH REPLENISHMENT ...............................................15

INTRODUCTION ........................................................................................................................................16

ISPENSING MECHANISMS ........................................................................................................................16

OTE CONDITION ....................................................................................................................................17

N P

REPARING NOTES ...................................................................................................................................17

ASSETTE CLOSE PROCEDURES ..............................................................................................................18

REPLENISH CASSETTE(S)

TDM-250 .............................................................................................................................................19

SDD......................................................................................................................................................23

INIMECH .............................................................................................................................................25

NMD-50 ...............................................................................................................................................27

SECTION 4 - GENERAL MAINTENANCE ..........................................................................31

INTRODUCTION ........................................................................................................................................32

EPLENISHING THE RECEIPT PAPER ...........................................................................................................32

LEANING THE ENCLOSURE ......................................................................................................................35

LEANING THE DISPLAY ...........................................................................................................................35

ARD READER CLEANING ........................................................................................................................35

iii

MODEL RL2000 USER MANUAL

CONTENTS

APPENDIX A - SOFTWARE LICENSE AGREEMENT ..........................................................A-1

PPENDIX B - WARRANTY STATEMENT ........................................................................B-1

APPENDIX C - ELECTRONIC LOCKS ..............................................................................C-1

PPENDIX D - MECHANICAL LOCKS.............................................................................D-1

APPENDIX G - T9 EPP KEYPAD...................................................................................G-1

UPPLEMENT A - T7 T5 EPP BATTERY REPLACEMENT PROCEDURES.........................SA-1

UPPLEMENT B - KEY MANAGEMENT.........................................................................SB-1

SECTION 1

INTRODUCTION

MODEL RL2000 USER MANUAL

WHAT’S IN THIS MANUAL

The User manual describes the operating features of the Model RL2000 series ATM and shows how to perform the procedures that would typically be performed by the owner or operator personnel.

The manual is divided into the following sections:

SECTION 1, INTRODUCTION. Summarizes the basic features of the Model RL2000 series ATM. SECTION 2, BASIC OPERATION. Describes the basic operation of the terminal:

 Control Panel Layout.

 Keypads (Function, Main, On-Screen)

 Menu-Based Operation

 Customer Transaction Process

 Voice-Enabled Transactions

SECTION 3, CASSETTE CLOSE / CASH REPLENISHMENT. Describes the menu functions for cassette close

procedures. Cash replenishment steps for each dispenser and standards are covered as well.

SECTION 4, GENERAL MAINTENANCE. Describes normal preventative and corrective maintenance proce-

dures appropriate for user personnel.

 Replenishing Receipt Paper

 Cleaning the Enclosure/Card Reader

APPENDIX A - SOFTWARE LICENSE AGREEMENT / COMPLIANCE STATEMENTS APPENDIX B - WARRANTY STATEMENT APPENDIX C - COMBINATION LOCKS APPENDIX D - TDM “BACKGROUND PAPER”. A short background paper on the TDM mechanism.

SUPPLEMENT A - T5 AND T7 BATTERY REPLACEMENT PROCEDURES

IMPORT ANT : Follow the instructions provided in SUPPLEMENT A of this manual for replacing the battery for either the T5 or T7 PCI-EPP . Failure to follow the explicit instructions for the T5 will permanently damage the keypad!

SUPPLEMENT B - TDM HARDWARE STATUS CODES/CLICK COUNTS/TERMINAL ERROR CODES. Error codes

listing peculiar to hardware and communications protocol.

INTRODUCTION

FEATURE HIGHLIGHTS/CHANGES

Important features of the RL2000 series ATM are highlighted in the following list:

 Highly reliable, state-of-the-art operating system PC platform design. The RL2000 uses Microsoft®

Windows® CE.5.0 operating system with Triton’s X2 technology. Supports Windows file formats for adding custom logos and advertisements. In addition, it features Triton’s completely custom design X2 motherboard..

 Modular architecture eases troubleshooting and servicing.

 Front-access unit now accommodates single cassette (SDD, Minimech) or multi-cassette (TDM -250,

NMD-50) dispensing mechanisms.

Note: Previously, units could also be ordered with TDM-50, -100, -150, and -200 dispenser options. These dispensers are no longer offered.

 Only one cabinet design - deep. Deep cabinet accommodates ALL dispenser mechanisms offered.

 Cabinet available in UL 291 Business Hours or UL291 Level 1 Safe models.

Note: Previously, two (2) cabinet designs were offered - shallow and deep. Only one s tyle cabi net (deep) is now available.

 8.0" (203 mm) or 5.7" (145 mm) color LCD displays. Note: The 5.7" (145 mm) display will be “phased”

out at a date to be determined.

 PCI-compliant EPP to comply with international encryption standards and Triple DES compliant.

The VISA®-approved Encrypting PIN Pad (VEPP) has been replaced with either a T5 PCI-compliant EPP or T7 PCI-compliant EPP - order specific. Note: The T7 will be available in Jul, 08’.

The major differences between these two keypads:

1. Remote Key T ransfer (RKT) - The T5 (plastic and metal-cased body) has the capability (upgradeable), the T7 does not.

2. Key Management Passwords - Requirements for entering/changing User passwords in the Key Management function are differe nt for the T5 PCI-EPP. The process is detailed in SUPPLEMENT C in the X-Scale/X2 Configuration Manual included on the CD. NOTE: The T7 Key Management procedures for entering/changing passwords, key entry, etc remain the same as documented in the “KEY MANAGEMENT” section of the Configuration Manual.

3. User now has access to replace the battery (either T5 or T7). CAUTION: Follow the instructions provided in SUPPLEMENT A of this manual for replacing the battery for the T5 or T7 PCI-EPP .

4. The optional “METAL” T5 EPP (Metal casing) has a built-in heater - a featur e more applicable for through-the-wall units (RT2000/FT5000).

MODEL RL2000 USER MANUAL

FEATURE HIGHLIGHTS/CHANGES

 Easy to install (small footprint design makes placement easier) and configure terminal parameters by

software.

 Supports communication types TCP/IP (standard), dial-up (56K baud Triton USB modem - included),

VSAT (satellite), Radio Pad, and wireless.

(Note: For wireless option, please contact your account representative for more information).

 Multi-function, dip-style card reader supports magnetic stripe cards or “smart” cards that conform

to the EMV standard - motorized card reader no longer available (Nov 08).

 Graphics-capable 80 mm or 60 mm gravity-fed thermal printer designed for quiet operation. Prints

receipts, coupons, and management reports.

 Mechanical or electronic combination lock; Kaba Mas Cencon optional.

 Supports remote setup, configuration, and monitoring via Triton Connect™ ATM monitoring software.

 Dispenses U.S. and international currency types; NMD-50 capable of dispensing other paper-based

media such as coupons or tickets.

 High-capacity electronic journal stores transaction details for later printout and analysis.

 Satisfies Americans with Disabilities Act (ADA) specifications for height and access; audio

transactions for the visually impaired. Complies with UK accessibility guidelines (DDA) and California access compliance, Title 24.

 Supports LED-backlit signage option (Mid or High topper attachment).

 Bayou Bronze control panel and fascia color.

STANDARD FEATURES

 MANAGEMENT FUNCTIONS. Enable extensive control and customization of the ATM’s operating

parameters. See “X-SCALE/X2 CONFIGURATION MANUAL” included on CD.

 PASSWORD PROTECTION. Access to Management Functions and Key Management areas are protected

with passwords.

 MAC ENCRYPTION SUPPORT. Message Authentication Code (MAC) data encryption protocol. Provides

increased protection for message traffic to and from the ATM. Triple DES compliant.

 PCI-COMPLIANT ENCRYPTING PIN PAD (EPP) ENTRY DEVICE SUPPORT. Secure EPP device encrypts the

customer PIN during a transaction. Triple DES and PCI compliant.

 MULTI-LANGUAGE SUPPORT. Enables the customer to select a preferred language (such as French or

Spanish) for customer screens and receipts.

INTRODUCTION

 TRANSACTION AND ACCOUNT TYPE C ONFIGURATION. Enables selection of transactions (transfers or

balance inquiries) or accounts (savings or credit card) that will be presented to the customer. Does not affect availability of checking account withdrawal.

 CASSETTE AND DAY CLOSE REPORTS. Provide summary information about the number and type of

transactions being performed by the ATM.

 ELECTRONIC JOURNAL. Stores the details of each transaction in solid-state memory. Journal data can

be retrieved, printed, saved to an external storage device, or transferred to a remote Triton Connect™ computer.

 AD SCREENS. An Ad screen is a promotional or advertising graphic that is displayed on the LCD

screen during idle periods. Ad screens are downloaded to the terminal by either using an external storage device (jumpdrive) or a remote Triton Connect™ computer . Text-only (non-graphic) ad screens can also be displayed.

 RECEIPT PRINTER GRAPHICS. This feature allows informational or promotional graphics to be printed

on customer receipts. Graphics can be loaded from an external storage device or Triton Connect™.

 MESSAGES. Informational and promotional messages that are displayed to the customer on-screen or

printed on receipts.

 COUPONS. Coupons can be printed by the receipt printer or dispensed (NMD-50). Prizes may be

awarded to customers based on random and/or withdrawal amount-based transactions. Coupon text can be entered locally or downloaded along with coupon graphics using Triton Connect™ software.

 STATUS MONITORING. The ATM can periodically transfer status information to the host processor. In

addition, Triton Connect™ remote monitoring software can be used to view the journal, monitor operation and alarm conditions, update operating parameters, and reset the terminal.

 UL 291 BUSINESS HOURS AND LEVEL 1 (SAFE) SERVICE. Business hours cabinet means currency should

be removed from the dispenser and stored in a safe location when the business is closed to the public.

 FRONT-ACCESS CABINET. Allows access to the dispensing mechanism and currency cassette from the

control-panel side of the unit.

0002LRehtfothg i eW

) e t am i x o r p pA (

ssen i suB

s r uoH

s bL5 7 1

] s o l i K9 7 [

) e f aS (1l eveL no i t a r ug i f noC

ABT

, t en i bacpeeD

, m s i n a h c e mD D S

r eppo t - hg i h

MODEL RL2000 USER MANUAL

THIS PAGE INTENTIONALLY LEFT BLANK

SECTION 2

BASIC OPERATION

MODEL RL2000 USER MANUAL

INTRODUCTION

This section describes the basic operation of the terminal. The following topics are covered:

1. CONTROL PANEL LAYOUT. Describes the layout of the terminal’s control panel.

2. KEYPAD OPERATION. Describes the use of the alphanumeric keypads.

3. MENU-BASED OPERATION. Gives a general overview of the terminal display interface.

4. CUSTOMER TRANSACTIONS. Summarizes the actions involved in typical customer transactions. In

addition, the voice-enabled transactions feature is described.

CONTROL PANEL LAYOUT

The user interface of the terminal consists of the LCD screen, receipt chute, card reader, speaker, headphone jack (visually impaired), and 24 keys on three keypads. The Function keys are arranged in two four-key groups, one group on either side of the LCD display. The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD screen.

The main keypad and control keys have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act (Figure 2-1).

LCD screen

Receipt

chute

Figure 2-1. Control panel layout.

Function

keys

Main

keypad

Card

reader

Headphone jack

BASIC OPERATION

FUNCTION KEYS

The eight (8) keys, arranged in two four-key groups, are called screen function keys. A screen function key is only active when a corresponding function or menu option is present next to that key . The Function keys are designated F1 through F8, as shown in Figure 2-2.

Figure 2-2. Function key layout.

MAIN KEYPAD

The entry of numeric characters via the main keypad is straightforward: simply press the desired key . However, in certain Management Function screens it may be necessary to enter alphabetic characters, a procedure that’s available with the On-Screen keypad, explained on next page.

CTRL

Figure 2-3.

Alphanumeric

keypad.

QZ2ABC3DEF

GHI5JKL6MNO

PRS8TUV9WXY

CANCEL

CLEAR

ENTER

MODEL RL2000 USER MANUAL

ON-SCREEN KEYPAD OPERATION

To enter text characters into the dialog boxes that are displayed by the Management Functions, press the

F8 key to display the screen keyboard. Use the keys described below to navigate and enter required data.

(see Figure 2-4)

• The Arrow keys (< and >), the <8> key - (UP), and the <0> key - (DOWN) navigate the keyboard.

• Press the <ENTER> key to select the highlighted key entry.

• Press the <CTRL> key to switch between upper and lower case characters.

• Press the <CANCEL> key to Exit the keyboard.

• Press the <CLEAR> key for the Backspace operation.

• Press the <1> key to reposition the keyboard to another location on the display.

• Press the <2> key to positon the cursor on a new line.

Figure 2-4. On-screen keyboard.

BASIC OPERATION

MENU-BASED OPERATION

The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the keys located to the left and right of the display. For the purpose of security many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.

When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If the user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the user is returned to the function that was active prior to the timeout. If the user does not make a selection within an additional 30-second countdown period the terminal will automatically go to the Customer Welcome screen.

Shortly after the unit is turned on, the top menu will be displayed. An example top menu is shown in Figure 2-5. From the top menu, you can either:

1. Activate the terminal to perform customer transactions by pressing the key next to CUSTOMER

TRANSACTIONS.

2. Enter the terminal system management area by pressing the key next to MANAGEMENT FUNCTIONS.

Note: You will have to enter an appropriate password to view the Management Functions menu.

If you do not select a menu choice within 30 seconds the terminal will automatically default to the Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transactions shortly after power is restored).

Figure 2-5. Top menu screen.

MODEL RL2000 USER MANUAL

BANK

PROCESSOR

ATM

NETWORK

CUSTOMER TRANSACTIONS

A customer begins a transaction by selecting from the Customer screen options. They insert their ATM card into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be scanned by the card reader’s sensor. If the customer inserts the card incorrectly, a warning message will be displayed, accompanied by several beeps to get their attention.

If there is a problem reading a card, make sure the customer is inserting the card correctly. Most problems are the result of inserting the card incorrectly.

Once the card has been read in successfully, a surcharge message, if applicable, may be displayed (the surcharge message may be displayed at the end of the customer ’s transaction selection). The customer must then enter their secret Personal Identification Number (PIN) code. Once the PIN has been entered, the transaction type and account are selected, and the desired amount of the transaction, if needed. The transaction will be processed, typically in a matter of seconds.

Figure 2-6 shows how ATM transactions are handled. If the transaction was processed successfully, the customer is prompted to retrieve the requested cash (for withdrawal transactions) and/or the applicable transaction receipt, as needed. If the transaction was declined, a short receipt indicating the problem is printed.

ATM

Figure 2-6. ATM transaction processing.

BASIC OPERATION

The ATM sends the customer transaction request to a processor. A processor is a financial intermediary, such as an Independent Sales Organization (ISO), bank, or other financial institution that provides transaction-processing services for ATMs. The ATM must be set up with a particular processor before customer transactions can take place.

The processor routes the transaction to the appropriate ATM network. An ATM network is a regionally or nationally organized clearing house for financial transactions, that deals directly with the appropriate financial institution, such as the customer ’s bank or credit card company , in order to complete the transaction. The processor will select the appropriate ATM network to use based on factors such as the type of ATM or credit card used, location of the customer’s bank, or other considerations. The transaction may be transferred between several networks before ultimately reaching the customer ’s bank or credit card company.

The ATM network routes the transaction to the appropriate bank or other institution, confirms successful completion of the transaction, and sends a confirmation message back to the processor. If the request was for a cash withdrawal, an Electronic Funds Transfer (EFT) takes place to debit the funds (including any surcharge fee, if applicable) from the customer’s bank account and credit the funds to the processor’s bank account.

The processor forwards a confirmation message to the ATM (and an authorization to dispense currency, in the case of a cash withdrawal). The ATM dispenses the requested currency, if necessary, and provides the customer with a printed receipt as a record of the transaction.

The processor credits the merchant’s account for the amount of any cash withdrawals (plus surchar ge fees, if collected), typically by the end of the next business day).

MODEL RL2000 USER MANUAL

VOICE-ENABLED TRANSACTION

The terminal provides voice feedback via an integrated output jack, enabling sight-impaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM (Figure 2-7).

A raised symbol helps a user locate the headphone jack. The ATM will automatically detect when a headphone has been plugged into the jack, and will immediately switch into voice mode. Initially, a brief spoken tutorial will orientate the customer to the ATM control panel interface. Once the customer begins a transaction, spoken prompts will provide feedback and guide the customer through the successful accomplishment of the transaction.

Figure 2-7. Headphone jack location.

Typical

Minimech

SDD

SECTION 3

CASSETTE CLOSE

CASH REPLENISHMENT

NMD-50

TDM-250

MODEL RL2000 USER MANUAL

INTRODUCTION

The purpose of this section of the manual is to describe the procedures for cassette closing and replenishment. Information concerning note handling and quality issues are explained where appropriate.

DISPENSING MECHANISMS

* PLEASE READ *

Starting approximately Apr, 08’ , the Model RL2000 will only offer (production units) the following dispensing mechanisms - SDD, Minimech, TDM-250, and NMD-50. Units previously offered all TDMfamily dispensing mechanisms in addition to the SDD, Minimech, and NMD-50’S.

Also, there will only be one style of cabinet offered - deep cabinet which can accommodate the dispensers mentioned above.

Currency capacity depends upon the dispenser mechanism installed in the ATM, but is also af fected by note quality and thickness. Typical capacities are provided in the following table:

SMS INAHCEMGNISNEPS ID0002LR

RESNEPS I DETTESSAC

052 -MDTelpi t luM)e t t essacrep(se t oN0031001

DDSel gn i Sse t oN008105

h c em i n i Mel gn i Sse t o N0 5 700 1~

0 5 - DMNelpi t luM)e t t essacrep(se t oN0581002

DEDNEMMOCER

Y T I CA P ACMUM I X AM

ETONDETCE JER

YT I CAPAC

The dispensing mechanism delivers the appropriate number of notes from the note cassette to fulfill the customer’s withdrawal request. The purpose of the reject area or cassette is to accept and hold notes that have been transferred from the note cassette but not dispensed. Some situations that could cause the mechanism to reject notes are:

(1) Multiple notes stuck together (2) Note width too short or long.

Other conditions that could cause a reject are described in the next section, Note Condition.

**CAUTION**

DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE!

Doing so could cause more rejects and/or currency jams.

CASSETTE CLOSE / CASH REPLENISHMENT

NOTE CONDITION

The number of rejects can be directly influenced by the technique used to load the cassettes and the quality of the currency. Notes loaded into the mechanism cassettes must be in “fit” condition if a high level of performance (low reject and failure rate) is expected from the unit. “Fit” notes are defined as those that do not possess any of the defects listed here:

USED NOTE DEFECTS

 Adhesive or “sticky” substances on the surface of the paper .

 Tears extending more than 1/2” from the edge of the currency.

 Tears, holes, or missing sections in the body of the currency.

 Tape on the surface of the currency used for repairing, patching or any other purpose.

 Staples, pins, or any other foreign body attached to the notes.

 Corner folds of a size greater than 1/2” on either axis.

 Two or more notes joined by any means.

 Excessively crumpled or crinkled.

PREPARING N OTES

Use the following procedures to prepare notes before inserting them into a note cassette.

PREPARING U SED NOTES

 Remove the band around each bundle of notes.

 Remove foreign objects (e.g. pins, paper clips, crumbs,

etc.).

 Remove torn or very worn notes.

 Straighten any folded notes.

NEW OR UNCIRCULATED NOTES

Remove the band around each bundle of notes. Separate the notes from each other by:

Figure 3-1. Removing

band.

Figure 3-2. Removing

 Striking the bundle hard against the edge of a table or similar object.  Flipping through each bundle of notes in both directions at each end.

 Using a note counter.

torn/worn notes.

MODEL RL2000 USER MANUAL

CASSETTE CLOSE PROCEDURES

Follow Access instructions to enter MANAGEMENT FUNCTIONS. Select TERMINAL CLOSE FUNCTIONS. Select CASSETTE CLOSE.

 Select cassette(s) to Close. A check mark ( √ )

identifies which cassette(s) are selected. Press

<Enter>.

 A Close report is displayed to be printed or

saved. This operation will reset the number of bills

in the cassette(s) to ZERO (0). Press <Enter>.

 Remove and Replenish the selected cassette(s).

Procedures for cassette replenishment are

on the following pages.

 After cassette(s) have been reinserted in the

dispenser, press <Enter>.

Note: If an NMD-50 dispenser is installed, wait for the cassettes to LOCK (this is done automatically). Press <Enter> if applicable.

 Place selected cassette(s) IN SERVICE. Press

<Enter>. Note: The NMD-50 cassettes Must be Locked

and In Service for normal operation.

 Enter Cassette Quantity (number of notes, NOT

value) for the selected cassette(s). Press <Enter>

to accept entry. Repeat for each selected cassette.

Note: If an NMD-50 dispenser is installed, wait for the cassettes to UNLOCK (this is done automatically).

 A Trial Cassette Close report automatically is

displayed to be printed or saved. Print and retain a

copy for starting point reference. Press <Enter> to

return to Close functions.

CASSETTE CLOSE / CASH REPLENISHMENT

REPLENISH CASSETTE

(TDM-250)

1. Unlock and open the security cabinet door.

2. Release the slide locking lever (now located on Left slide rail) and extend the dispenser mounting tray

fully as shown.

Slide release.

3. To gain access to the cassette(s), rotate the

mechanism mounting platform to the “SERVICE”

position:

 Locate the spring-loaded locking pin on the

underside of the tray shown below.

 Pull the pin down to release the swivel mounting

platform.

 Grasp the Green-colored handle and slowly turn the tray

clockwise 180° so that the note and reject cassette(s) can be

accessed from the front of the unit.

 Release the locking pin and move the mounting platform back

and forth slightly to ensure the pin snaps back into place,

locking the mounting platform into the “Service” position.

Locking pin location.

TDM extended fully.

Rotate turntable “clockwise”.

MODEL RL2000 USER MANUAL

4. To remove the note cassette(s), grasp the cassette handle and pull in a firm but controlled manner to release the cassette from the snap catches. Try to use only the minimum amount of force to release the cassette! The cassette will only move a few inches! Once released from the snaps, you can slide the cassette out of the mechanism. Place the cassette on a level, flat surface for replenishment.

Reject cassette

Note cassette

Dispenser in “Service” position to access cassette(s).

CASSETTE CLOSE / CASH REPLENISHMENT

LOADING THE CURRENCY CASSETTE

1. Unlock and open the cassette lid using the supplied key . Move the pusher plate to the rear of the cassette (toward the handle).

Note: The pusher plate action will depend on the type of cassette in use. Some cassettes require you to

maintain pressure on the pusher plate as needed while loading notes. Other cassettes use a locking mechanism to hold the packer plate in the loading position. On these cassettes, pull the pusher-plate all the way back to the handle end of the cassette and turn the key to latch the pusher plate into the loading position.

Unlock and open note cassette.

2. Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are being added into the cassette.

3. Add the number of bills being placed into the cassette to the number that remained. The “Total” number of these bills will be entered in the “ENTER CASSETTE QUANTITY” option. Place the currency into

the cassette between the pusher plate and front of cassette.

4. On cassettes that do not use a pusher-plate locking mechanism, release the pusher plate against the notes. If the cassette uses pusher-plate locking, turn the key to release the catch, allowing the pusher plate to compress the notes.

Pull the packer plate back. Some cassettes allow the pusher-plate to be latched in position using the key-lock.

MODEL RL2000 USER MANUAL

5. Close and lock the cassette. Remove the key . Slide the cassette back into its compartment in the dispensing mechanism. Make sure the cassette is fully inserted! You will feel the cassette latch securely into the snap catches.

REMOVING THE REJECT CASSETTE

The reject cassette is located just above the currency cassette(s) in the dispensing mechanism. Follow these steps to remove the reject tray:

1. Slide the reject cassette out of its compartment in the dispensing mechanism. Place the tray on a flat surface.

2. Unlock the tray using the supplied key. Flip the top back to gain access to the reject compartment.

3. Remove any notes in the reject compartment. Close and lock the reject tray. Remove the key. Slide the cassette back into its compartment in the dispensing mechanism. Make sure the reject cassette is fully inserted! You will feel the cassette snap securely into the catches.

Note: You may wish to recor d the denomination and number of notes r emoved from the reject tray for use when balancing the note tray against the cassette/day close records.

ROTATE DISPENSER MECHANISM

1. After reinstalling the currency and reject cassettes, pull down on the swivel platform locking pin to allow the swivel platform to turn.

2. Rotate the mechanism counterclockwise 180° back to the “OPERATE” position. Release the slide

locking lever and push the mounting tray back into the security cabinet

CASSETTE CLOSE / CASH REPLENISHMENT

REPLENISH CASSETTE

(SDD)

1. Unlock and open the security cabinet door.

2. To remove the cassette, grasp the handle on the front of the dispensing mechanism with one hand

while holding the mechanism in place with the other hand and pull sharply. Do not allow the cassette

to swing freely when it is pulled out. It may strike a near by object or person causing damage to or injury to what it strikes!

3. The cassette must be primed with the cassette key before it can be inserted onto the loading tray. Insert

the key and turn clockwise to show the “GREEN” indicator in the window on the side of the cassette.

Green window

Cassette

“primed”

Removing cassette.

4. Place the cassette onto the loading tray provided with the back of the cassette facing the probes on the tray. The shutter is unlocked as the cassette is pushed into the probes.

***WARNING***

IfRED is indicated in the window on the side of the currency cassette, NEVER attempt to insert the cassette into the dispenser or the loading tray!

Loading tray.

Cassette on loading tray.

MODEL RL2000 USER MANUAL

5. Lift the cassette lid to expose the reject tray. Remove any rejected notes. Lift the reject tray to gain access to the currency compartment.

Note: Y ou may wish to r ecor d the number of notes r emoved fr om the re ject tray for use when balancing the note tray against the cassette/day close records.

6. Pull the packer plate to the rear of the cassette (away from the shutter) until it locks to the white packer plate latch. It will be necessary to push down on the packer plate latch to lock the packer plate in place. The packer plate will be held in this position until the lid is closed or the latch is released by pushing it down. Be careful not to release the packer plate onto your fingers.

Cassette opened.

7. Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are being added into the cassette.

8. Add the number of bills being placed into the cassette to the number that remained. The “Total” number of these bills will be entered in the “ENTER CASSETTE QUANTITY” option.

9. Place the currency into the cassette. Allow at least one inch of clearance between the packer plate when it is fully retracted and the currency. This will allow the packer plate to compress the currency.

10. Release the packer plate and lower the reject tray and the lid. The cassette can now be removed from the loading tray by sliding it away from the probes.

11. V eri fy that the cassette is primed! Be certain the “GREEN” indicator is showing in the window below

the key! Install the cassette into the dispenser by placing the cassette guides on the dispensers’ rails

and firmly pushing the cassette in until it locks in place.

12. Close and lock the security container.

CASSETTE CLOSE / CASH REPLENISHMENT

REPLENISH CASSETTE

MECH 10 (MINIMECH)

1. Unlock and open the security cabinet door.

2. To remove the note tray, grasp the tray handle and slide the tray out of the mechanism. Place note tray on a flat level surface.

3. Remove any rejected notes. The reject compartment is located nearest the handle side of the tray.

Removing note tray from the dispensing

mechanism.

Note: You may wish to record the number of notes removed from the reject compartment for use when balancing the note tray against the cassette/day close records.

Removing rejected notes.

LOADING THE NOTE TRAY

1. Move the pusher plate to the rear of the tray (toward the handle). Ensure the pusher plate is fully back. Maintain pressure on the pusher plate as needed while loading notes.

2. Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are being added into the cassette.

3. Add the number of bills being placed into the cassette

to the number that remained. The “Total” number of these bills will be entered in the “ENTER CASSETTE QUANTITY” option.

Load note tray with currency.

MODEL RL2000 USER MANUAL

4. Place the currency into the cassette. Allow at least one inch of clearance between the packer plate when it is fully retracted and the currency. This will allow the packer plate to compress the currency.

5. Release the pusher plate against the notes.

6. Using the handle, slide the note tray into the dispensing mechanism. Make sure the note tray is fully inserted!

Release pusher plate

7. Close and lock the security container.

If you get a status code, referred to as a Return Code, of ‘20 20 26’, this is normal for a first-time Test Dispense (6 notes went into the reject area of the cassette). The dispenser is shipped in the “Relearn” mode and it may take a few test dispenses for the dispenser to learn note dimensions.

Slide note tray into dispenser mechanism.

NOTE

CASSETTE CLOSE / CASH REPLENISHMENT

REPLENISH CASSETTE

NMD-50

REMOVING NOTE CASSETTES

1. UNLOCK the cassettes, using the Cassette Close procedures. Open the vault door to gain access to

the dispensing mechanism.

2. To remove the selected note cassette, grasp the cassette handle with one hand while holding mechanism in place with the other hand. Pull the cassette out slightly. Place one hand underneath to support the cassette as you slide it completely out of the unit. Continue to support the bottom of the cassette to keep

it level as you place it on a table or other flat surface.

Removing note cassette.

OPENING NOTE CASSETTES

1. Open the cassette by simultaneously pressing the release button and lifting the lid. Flip the lid back fully, allowing it to rest on the table or other flat surface.

2. Move the pusher plate to the rear of the cassette (toward the handle). Ensure the pusher plate is fully back. It should stay in this position.

Press release button and lift top.

Pull packer plate back.

MODEL RL2000 USER MANUAL

LOADING NOTE CASSETTES

1. Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are being added into the cassette.

2. Add the number of bills being placed into the cassette to the number that remained. The “Total” number of these bills will be entered in the “ENTER CASSETTE QUANTITY” option.

3. Move the pusher plate against the notes with just enough pressure to hold the notes.

Level the note pile.

4. Move the white plastic levers (Pawls) on the pusher plate to their fully extended position. This will allow the pusher plate to retract and relieve pressure from the note stack when an unlock command is sent to the dispenser .

“Pawls” extended.

Slide packer plate against notes.

INSTALLING NOTE CASSETTES

Once the cassettes have been loaded with currency , reinstall them in the mechanism. Make sure each cassette is fully inserted.

CASSETTE CLOSE / CASH REPLENISHMENT

REMOVING THE REJECT VAULT

There are two (2) types of Reject vaults: lockable (standard) and open (optional). These procedures reference the standard lockable type.

Lockable reject vault.

IMPORTANT!

If you remove the reject vault with power applied, the terminal will sense this and automatically

reset the rejected note count to ZERO. Therefore, to ensure an accurate rejected note count

NEVER REMOVE THE REJECT V AUL T WITH POWER APPLIED WITHOUT CHECKING FOR AND REMOVING ANY REJECTED NOTES.

The reject vault is locked when it is removed from the dispensing mechanism. The color indicator shows a green window when the reject vault is opened for note collection (inside the dispensing mechanism) and when it is ready for use.

The color indicator shows a red window when the reject vault is inserted into the dispensing mechanism and until it is opened for rejected note retrieval.

1. To remove the reject vault, grasp the vault handle with one hand while holding the mechanism in place with the other hand. Pull the vault out slightly. Place one hand underneath to support the vault as you slide it completely out of the unit. Place it on a level surface.

Open (non-lockable) reject vault.

Indicator

MODEL RL2000 USER MANUAL

OPENING THE REJECT VAULT

The reject vault is locked when it is removed from the dispenser. A color indicator window shows GREEN

when the vault is opened for collection and when it is ready for use. This condition is also referred to as the PRIME position of the color window.

The color window shows RED when the vault is inserted into the dispenser and will show RED until it has

been removed from the dispenser and opened for collection.

Remove the vault seal (if applicable). Turn the small handle on the front counterclockwise and lift the lid.

Release the handle. Collect the rejected notes.

Open reject vault top.

CLOSING THE REJECT VAULT

After removing any rejected notes, turn the small handle about a half-turn counterclockwise and close the lid. Allow the handle to return to the position of the seal bracket. At this point, the vault is primed and the

color window should be showing GREEN. If applicable, apply a new vault seal and lock the small handle to

the seal bracket.

INSTALLING THE REJECT VAULT

Slide the reject vault back into its slot in the mechanism. Make sure the vault is fully inserted. Close and lock the security container.

SECTION 4

GENERAL MAINTENANCE

MODEL RL2000 USER MANUAL

INTRODUCTION

This section of the manual covers preventive and corrective maintenance procedures appropriate for user personnel. The following areas are covered:

1. REPLENISHING RECEIPT PAPER. Describes how to replace a spent receipt paper roll.

2. CLEANING THE ENCLOSURE. The proper way to clean the ATM housing.

3. CARD READER CLEANING. The recommended card reader cleaning technique.

*Important*

Only qualified service personnel are authorized to repair or service the terminal. Should a malfunction occur, DO NOT attempt to service the unit yourself! Contact your T riton certified service provider!

REPLENISHING THE RECEIPT PAPER

NOTE: This operation must be completed with the AC power applied to the ATM.

1. Open the control panel by unlocking the top enclosure and pulling the hinged door forward.

2. If paper remains on the roll, cut or tear the paper between the roll and the printer.

** Caution **

DO NOT pull receipt paper backwards through the printer! This may leave paper fragments that can cause paper jams.

Cut paper between the roll and printer feed path.

GENERAL MAINTENANCE

3. Use the receipt printer feed button to feed the paper through the paper path until all paper comes out the front of the printer.

4. Remove the paper and spool from the paper bracket.

Paper feed button location.

5. Remove the tab securing the end of the new paper roll to itself. Use scissors to cut off all of the paper up to and including the glue tab.

Remove the plastic spindle from the old paper roll and insert into the new roll of paper. Use a 4-inch roll of 60 mm or 80 mm wide thermal paper, printer applicable

Be sure the spindle is inserted so that the paper will feed from the TOP of the roll when it is installed on

the paper bracket.

6. Place the new roll back on the paper bracket by sliding the small, slotted end of the spindle onto the slot

in the bracket as shown. Note that the paper feeds from the TOP of the roll!

Remove paper roll from bracket.

Place paper roll on bracket. Paper feeds from top of roll!

MODEL RL2000 USER MANUAL

7. Feed the end of the paper into the printer take-up slot. The printer will activate and automatically feed the paper through the printer and slightly out the front of the control panel.

8. If the printer does not feed automatically, open the printer assembly by pulling the release pin on the side.

Feed paper into the printer take-up slot. Release pin location.

9. Rotate the printer towards the front of the unit.

10. Check the blue lever to ensure it’s in the correct position as shown. If it is not in the position shown, move the lever (moves in 3 positions) to the correct position. Close the printer assembly and perform step 7 again.

Rotate printer open.

11. Close and lock the control panel. Go to MANAGEMENT FUNCTIONS > DIAGNOSTICS and perform a RESET/ TEST PRINTER.

Blue tension lever (correct position).

GENERAL MAINTENANCE

CLEANING THE ENCLOSURE

The ATM front panel is highly durable, resisting scratches and finger smudges. However , occasional cleaning of the front panel and the plastic enclosure may be desirable. A soft dry or slightly damp cloth may be used for cleaning. For best results, use a weak solution of a mild detergent and water.

** Caution ** A void using abrasive cleaners on any surface of the terminal. Do not spray liquid cleaner directly on the unit.

CLEANING THE DISPLAY

The Liquid Crystal Display (LCD) on the front of the ATM has a plastic protective window that should be cleaned only with a soft cloth, dampened with a weak solution of a mild detergent and water.

** Caution ** Do not use any abrasive cleaners on the window as it will scratch. Do not spray liquids onto the screen as they may run down inside the unit and cause damage.

CARD READER CLEANING

Special cleaning cards (P/N 06200-00055) are available for proper maintenance of the card reader. The reader should be cleaned at least once a month by inserting and removing a cleaning card, as shown below. It may be necessary to clean the card reader more often in locations that see heavy usage.

1. Remove the cleaning card from the sealed pouch.

2. Insert the cleaning card into the card reader and move in and out several times.

3. Remove the cleaning card and turn over to use other side.

4. Insert again several times.

5. Remove cleaning card and discard.

MODEL RL2000 USER MANUAL

THIS PAGE INTENTIONALLY LEFT BLANK

APPENDIX A

SOFTWARE LICENSE AGREEMENT

COMPLIANCE / EMISSION STATEMENTS

A-1

APPENDIX A

AUTOMATED TELLER MACHINE (“ATM”) SOFTWARE

END-USER AGREEMENT

IMPORTANT: PLEASE READ CAREFULLY:

BY INST ALLING OR OTHER WISE USING THE ATM, YOU (AS THE OWNER OR LESSEE OF THE ATM). AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND TERMINATION PROVISION WHICH APPLY TO YOUR USE OF THE ATM SOFTW ARE CONTAINED IN THIS ATM AND IS HEREBY LICENSED BY TRITON SYSTEMS OF DELAWARE, LLC. (“Triton”) TO YOU PURSUANT TO THIS AGREEMENT.

IF YOU DO NOT AGREE TO OR ARE NOT WILLING TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT INSTALL OR OTHERWISE USE THIS ATM AND PROMPTLY CONT ACT YOUR VENDOR. INST ALLING OR OTHERWISE USING THE ATM INDICA TES THAT YOU ACCEPT THESE TERMS.

This ATM is manufactured by, and utilizes proprietary software owned by Triton Systems of Delaware, LLC. and/or its suppliers. All right, title and interest in and to all component software installed or embedded in the ATM (“ATM Software”) including all associated intellectual property rights, are and will remain the property of Triton and/or its suppliers.

LICENSE: Triton grants you a limited, nonexclusive license to use the ATM Software but only in connection with the operation of this ATM subject to the terms and restrictions set forth in this License Agreement. You are not permitted to use the ATM Software in any manner not expressly authorized by this License. You acknowledge and agree that ownership of the ATM Software and all subsequent copies thereof regardless of the form or media are held by Triton or its suppliers.

The software is licensed for use on this speciﬁ c Triton ATM product and may not be used on any other product. Otherwise, the supporting documentation, if any, may be copied only as essential for backup or archive purposes in support of your use of the ATM. You must reproduce and include all copyright notices and any other proprietary rights notices appearing on any copies that you make.

ASSIGNMENT: NO REVERSE ENGINEERING: You may transfer the ATM Software to another party but only in connection with a transfer of all your right, title and interest in and to this ATM and if such party accepts the terms and conditions of this License Agreement. If you transfer the A TM, you must at the same time transfer the supporting documentation, if any, to the same party or destroy any such materials not transferred. Modiﬁ cation, reverse engineering, reverse compiling, or disassembly of the ATM and/or the ATM Software is expressly prohibited.

A-2

SOFTWARE LICENSE AGREEMENT / COMPLIANCE/EMISSION STATEMENTS

DISCLAIMER OF WARRANTIES AND LIMITATION OF DAMAGES

TO THE EXTENT PERMITTED BY LAW, THIS ATM SOFTWARE, INCLUDING ALL INCORPORATED THIRD P AR TY SOFTW ARE, AND DERIVA TIVES IS PROVIDED, “AS IS”. TRITON MAKES NO REPRESENT A TIONS WITH RESPECT TO, AND DOES NOT W ARRANT THE PERFORMANCE OR RESUL TS YOU OR YOUR CUSTOMERS MAY OBT AIN BY USING THE A TM. TRIT ON SPECIFICALL Y DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS, IMPLIED OR ST ATUTORY, INCLUDING WITHOUT LIMIT A TION, W ARRANTIES OF QUALITY, PERFORMANCE, NONINFRINGEMENT, AND MERCHANT ABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

TRITON MAKES NO REPRESENTATIONS OR WARRANTIES AND ASSUMES NO OBLIGATIONS TO YOU OR YOUR CUSTOMERS WITH RESPECT TO ANY TRANSACTION OR SERVICES ACCESSED AND/OR UTILIZED IN CONSUMER-INITIATED TRANSACTIONS MADE FROM THIS ATM. IN NO EVENT WILL TRITON, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUPPLIERS BE LIABLE TO YOU UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY PUNITIVE, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR SIMILAR DAMAGES, INCLUDING ANY LOSS PROFITS OR LOST SAVINGS, EVEN IF A TRITON AGENT OR REPRESENTA TIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY.

YOUR SOLE REMEDY AGAINST TRITON FOR DEFECTIVE PERFORMANCE OF THE A TM SOFTWARE WILL BE LIMITED EXCLUSIVELY TO REPAIR OR REPLACEMENT OF THE ATM AND/OR THE ATM SOFTWARE, AT TRITON’S SOLE DISCRETION.

Any warranty pertaining to the ATM, its mechanical components exclusive of the ATM software, shall be governed and controlled by any warranty given to you by Triton in a separate document accompanying this ATM.

The foregoing limitation of liability and exclusion of certain damages will apply regardless of the success or effectiveness of other remedies.

GOVERNING LAW: This License Agreement shall be governed by the laws of the State of Mississippi and by the laws of the United States, excluding their conﬂ icts of laws principles.

SEVERABILITY: In the event any provision of this License Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of any of the remaining provisions shall not in any way be affected or impaired.

ENTIRE AGREEMENT : This License Agreement and the accompanying Limited Warranty set forth the entire agreement between you and Triton, supersedes all prior agreements, whether written or oral, with respect to the ATM Software, and may be amended only in writing signed by both parties.

A-3

APPENDIX A

COMPLIANCE / EMISSION STATEMENTS

DISCLAIMER

The manufacturer of the Automated T eller Machine (ATM) product(s) described herein makes no representations or warranties, either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied warranties of ﬁ tness for a particular purpose or for any indirect, special, or consequential damages. Information in this document is subject to change without notice and does not represent a commitment on the part of the manufacturer.

MISSIONS (EMI)

** CAUTION **

(US Requirements)

Changes or modiﬁ cations not expressly approved by Triton Systems could void the r egulatory compliance approval and the warranty. Use of this product in a manner other than those described in this manual may result in personal injury!

This device complies with Part 15 of the FCC rules. Operation is subject to the following two (2) conditions:

1) This device may not cause harmful interference.

2) This device must accept any interference received, including interference that may cause undesired operation.

NOTE:

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modiﬁ cations to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

CANADIAN REQUIREMENTS

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the Radio Interference Regulations of the Canadian Department of Communications. This Class A digital apparatus complies with Canadian ICES-003.

Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada. Cet appareil numerique de la classe A est conforme a la norme NMB-003 Canada.

UK / AUSTRALIA / SOUTH AFRICA REQUIREMENTS

Warning:

This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures.

A-4

APPENDIX B

WARRANTY SERVICE STATEMENT

B-1

APPENDIX B

ARRANTY STATEMENT

Manufacturer warrants that the Products delivered to Distributor will perform in accordance with the Manufacturer’s published speciﬁ cations, and as outlined in the Manufacturer’s booklet entitled “Thirteen Months Parts Only Limited Warranty” for thirteen months from date of shipment in Long Beach, MS. Distributor acknowledges that it has received a copy of such booklet, that it has read its entirety and that it understands and agrees with its contents.

Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence, accident, or to any loss or damage to the products while in transit.

Written notice and explanation of circumstances surrounding any claims that the goods have proved defective in material or workmanship shall be given promptly from the distributor to the manufacturer. No claim may be made, or action brought, by or through a distributor after the expiration of 14 months following any alleged breach of warranty.

DISTRIBUTOR’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF DEFECT IS EXPRESSLY LIMITED TO THE REPLACEMENT OR CORRECTION OF SUCH DEFECTIVE PARTS BY MANUFACTURER AT ITS ELECTION AND SOLE EXPENSE, EXCEPT THERE SHALL BE NO OBLIGATION TO REPLACE OR REPAIR ITEMS WHICH, BY THEIR NATURE, ARE EXPENDABLE. If

Manufacturer is unable to replace or repair the defective parts, Manufacturer shall refund to Distributor that portion of the purchase price allocable pays to such goods.

No representation or other afﬁ rmation of fact not set forth herein, including but not limited to statements regarding capacity, suitability for use, or performance of the goods, shall be or be deemed to be a warranty or representation by Manufacturer for any purpose, nor give rise to any liability or obligation of Manufacturer whatever.

EXCEPT AS SPECIFICALLY PROVIDED IN THIS DOCUMENT, THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, BUT NOT LIMITED T O, ANY IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURCHASE.

LIMITATION OF LIABILITY IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR LOSS OF PROFITS OR INCIDENT AL,

INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHER SIMILAR DAMAGES ARISING OUT OF ANY BREACH OF THIS CONTRACT OR OBLIGATIONS UNDER THIS CONTRACT.

B-2

WARRANTY STATEMENT

EFENSE OF INFRINGEMENT CLAIMS

If notiﬁ ed promptly in writing of any action (and all prior claims relating to such action) brought against the Distributor based on a claim that Distributor’s use of the goods infringes a patent or other intellectual property right, and if given access by Distributor to any information distributor has regarding such alleged infringement, Manufacturer agrees to defend Distributor in such action at its expense and will pay any costs or damages ﬁ nally awarded against Distributor in any such action, provided the Manufacturer shall have had sole control of the defense of any such action and all negotiations for its settlement or compromise.

In the event that a ﬁ nal injunction shall be obtained against the Distributor ’s use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer’s opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual property right, Manufacturer will, at its option and at its expense, either procure for the Distributor the right to continue using the goods, replace or modify the same so they become non-infringing or grant the Distributor a credit for such goods as depreciated and accept their return. The depreciation shall be an equal amount per year over the lifetime of the goods as established by Manufacturer.

Manufacturer shall not have any liability to the Distributor under any provision of this clause if any infringement, or claim thereof, is based upon: (i) the use of the goods in combination with other goods or devices which are not made by Manufacturer; (ii) the use of the goods in practicing any process; (iii) the furnishing to the Distributor of any information, date, service, or applications assistance; or (iv) the use of the goods with modiﬁ cations made by the Distributor. The Distributor shall hold Manufacturer harmless against any expense, judgment or loss for infringement of any patent or other intellectual property right which results from Manufacturer’s compliance with the Distributor’s designs, speciﬁ cations or instructions. No costs or expenses shall be incurred for the account of Manufacturer without the written consent of Manufacturer. THE FOREGOING ST A TES THE

ENTIRE LIABILITY OF MANUFACTURER WITH RESPECT TO INFRINGEMENT OF PATENTS OR OTHER INTELLECTUAL PROPERTY RIGHT BY THE GOODS OR ANY PART THEREOF, OR BY THEIR OPERATION.

B-3

APPENDIX B

INTERPRETATION AND OTHER PAROLE EVIDENCE

This writing is intended by the parties as ﬁ nal expression of their agreement and is intended also as a complete and exclusive statement of the terms of their agreement. No course of prior dealing between the parties and no usage of the trade shall be relevant to supplement or explain any term used in these terms and conditions. Acceptance or acquiescence in a course of performance rendered under these terms and conditions shall not be relevant to determine the meaning of these terms and conditions even though the accepting or acquiescing party has knowledge of the performance and opportunity for objection. Whenever a term deﬁ ned by the Uniform Commercial Code, as adopted in Mississippi, is used in these terms and conditions, the deﬁ nition contained in the code is to control.

ODIFICATIONS

These terms and conditions can be modiﬁ ed or rescinded only by writing signed by both the parties or their duly authorized agents.

AIVER INEFFECTIVE

No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved party . Waiver by either Manufacturer or Distributor of a breach by the other of any provision of these terms and conditions shall not be deemed a waiver of future compliance therewith, and such provisions shall remain in full force and effect.

STATUTE OF LIMITATIONS

Any action by the Distributor or Manufacturer for breach of these terms and conditions must be commenced within one (1) year after the cause of action has accrued.

PPLICABLE LAW

These terms and conditions shall be governed by and construed in accordance with the provisions of the Uniform Commercial Code as adopted by the State of Mississippi.

ANKRUPTCY

In the event of any proceedings, voluntary or involuntary, in bankruptcy or insolvency by or against Distributor, or in the event of the appointment, with or without the Distributor’s consent, of an assignee for the beneﬁ t of creditors or of a receiver or of a liquidator, then Manufacturer shall be entitled to cancel any unﬁ lled part of these terms and conditions without any liability whatsoever.

ARTS ONLY LIMITED MANUFACTURER’S WARRANTY

Triton Systems of Delaware, LLC. warrants the components of each ATM, excluding software and related documentation, against any defect in materials and/or workmanship for a period of 13 months from the shipping date. If a component fails due to defects in materials and/or workmanship within the warranty period, Triton will furnish a new or refurbished component, at its discretion. Triton shall not be responsible for labor or other costs associated with installing the components and the failed component shall be returned to Triton at the purchaser’ s expense. Triton shall not be responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any component thereof, or any attempt to repair a unit or to repair or replace any component by anyone other than a service technician authorized by Triton shall void this warranty.

B-4

WARRANTY STATEMENT

Limited Warranty covers normal use. Triton does not warrant or cover damage:

• occurring during shipment of the equipment or components from or to Triton’s facilities;

• caused by accident, impact with other objects, dropping, falls, spilled liquids, or immersion in liquids;

• caused by a disaster such as ﬁ re, ﬂ ood, wind, earthquake, lightning, or other acts of God;

• caused by failure to provide a suitable installation environment for the equipment, including but not limited to, faulty wiring in the building in which the equipment is installed, installation in a facility with uncontrolled environmental conditions, failure to provide a dedicated electrical circuit on which the equipment operates, and/or lack of proper earth grounding for the equipment;

• caused by the use of the equipment for purposes other than those for which it was designed;

• resulting from improper maintenance;

• caused by any other abuse, misuse, mishandling, or misapplication.

Under no circumstances shall Triton or its suppliers be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages include, but are not limited to, loss of proﬁ ts, loss of revenue, loss of data, loss of use of the equipment or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, downtime, purchaser’s time, the claims of third parties, including customers, and injury to property .

ISCLAIMER OF WARRANTIES

The warranty stated above is the only warranty applicable to this product. All other warranties, expressed or implied (including all implied warranties of merchantability or ﬁ tness for a particular purpose or quality of ser- vice), are hereby disclaimed. No oral or written information, or advice given by Triton, its agents or employees shall create a warranty or in any way increase the scope of this warranty.

HIPPING DAMAGE

All equipment is shipped Free On Board (FOB), Triton’s facilities. The organization or individual who has purchased the equipment assumes responsibility for the equipment once it leaves Triton’s facilities.

Should your equipment be damaged in the process of shipment or delivery to your place of destination, we recommend the following course of action:

• If possible, call the shipping company before the driver leaves your delivery site. Make note of the damage

on the “receipt of delivery” paperwork. If this is not possible, call them as soon as possible to report the damage.

• Take photographs of the damaged packaging prior to opening the boxes. If this is not possible, make note

of key points, such as whether the equipment is on a pallet, if the banding is intact, how the boxes are damaged, etc. Keep all of the packaging for inspection by the shipping company.

• If you unpack the equipment, take photographs of the damaged equipment. If this is not possible, make note of the damages.

• You must ﬁ le a claim with the shipper for shipping damages immediately after reporting the damages.

B-5

APPENDIX B

Should you specify the carrier, we recommend that you explore with this chosen carrier the policies and procedures regarding shipping damage claims prior to selecting them as your preferred carrier.

If the equipment receives structural damage and is in an un-installable condition, Triton will work with you to arrange for a replacement unit to be shipped as soon as possible. The purchaser will be billed for the replacement unit. Triton’s repair technicians will repair the damaged unit after it is returned to our facilities. We will credit the purchaser’s account for the full purchase price of the damaged unit, minus the cost of returning the unit to “like new” condition. Under no circumstances does Triton authorize anyone to complete structural damage repairs in the ﬁ eld. Therefore, we will not ship primary structural parts, such as a cabinet head or main cabinet body for repair in the ﬁ eld.

AUTHORIZED INSTALLATION AND SERVICE PROVIDERS

Triton utilizes several nationwide and regional authorized third party maintenance providers. Triton recommends all ATMs be installed and serviced by service technicians certiﬁ ed by Triton. This includes authorized third party service technicians and technicians who have been factory trained by Triton to service ATM equipment. Installation or repairs attempted by unauthorized service technicians may void the warranty or warranty claims denied on the product.

Please contact Triton’s Technical Services department at (800) 259-6672 for a list of our third party service providers and/or to obtain information on the requirements and procedures for becoming a certiﬁ ed Triton service technician.

RITON’S TECHNICAL SERVICES DEPARTMENT

The primary purpose of the T echnical Services department is to provide assistance to customers in the operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number (1-800-259-6672) is provided for convenience. The Technical Services department operates to serve our customers. The staff is trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers.

AUTOMATED VOICE MAIL SYSTEM

Our goal is to have a ‘live’ person answer 100% of all incoming calls (during regular support hours). On occasion, however, call loads may exceed the capacity of the staff. When this occurs, an automated voice mail system will answer the call, indicate to the caller that all Technical Support specialists are busy assisting others, and ask the caller to leave detailed information about the nature of the call.

Should it become necessary to leave a voice mail message, the caller should state:

• their name,

• the organization for which they work,

• the serial number of the equipment they are calling about,

• detailed description of the problem that they are experiencing, and

• phone number where they can be reached, including area code.

As Technical Support specialists become available, they check for voice mail messages and return calls in the order in which they were received. By providing the information requested in the voice mail, the technician can be prepared when your call is returned. Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us and that we will respond promptly.

B-6

WARRANTY STATEMENT

CALLS FOR SERVICE OR REPAIR

Calls for service or repair will be accepted from authorized service technicians only. End users must contact either the sales organization that placed the equipment or an authorized third party service organization to obtain service. The sections that follow describe the policies and procedures that relate to the repair and replacement of malfunctioning equipment

Technical support is available to owners of Triton equipment and to qualiﬁ ed service personnel. When calling for help with the conﬁ guration or operation of a Triton product, the caller must provide either positive identi- ﬁ cation as a service technician or the serial number of a Triton terminal. Technical support is provided during normal business hours for the life of the product.

When calling for help with an operational problem, please have available information pertaining to the nature of the trouble. This includes the type of equipment, examples of what is or is not happening, and the name of the processor that supports your terminal.

All questions pertaining to the settlement of accounts, transaction inquiries, and fund status must be directed to the processor. Triton does not have access to the information needed to answer questions relating to speciﬁ c transactions.

QUESTIONS ON OPERATION OF EQUIPMENT

CONTACT INFORMATION

Triton Systems of Delaware, LLC.

21405 B Street

Long Beach, MS 39560

SALES:

1 (800) 367-7191 1 (228) 575-3100

1 (228) 575-3101 (Fax)

SERVICE:

1 (800) 259-6672 (Technical Support)

1 (228) 575-3101 Fax (Technical Support)

B-7

APPENDIX B

THIS PAGE INTENTIONALLY LEFT BLANK

B-8

APPENDIX C

LECTRONIC LOCKS AND BATTERY

STRAIGHT DEAD BOLT

SWING BOLT

APPENDIX C

** IMPORTANT **

Read this page BEFORE proceeding. New imperative information.

Super Master Reset Password

BOTH types of electronic locks are now set with a Super Master Reset Password. The Super Master Reset Password should only be used if the Manager Password has been lost/forgotten. Using the Super Master Reset Password will reset the lock back to factory state however once the Super Master Reset Password has been changed from the factory default code, it CANNOT and WILL NOT change unless a hard reset of the lock is performed.

*Upon arrival, the Super Master Reset Password combination of the lock is set at 5-5-5-5-5-5-5-5.

That is EIGHT number 5s.

Change this password IMMEDIATELY, before the Manager Default Code, or this function will be

permanently lost.

To Change the Super Master Reset Password (SMR):

1. Press and hold the ZERO (0) for three (3) seconds.

2. The lock will beep twice and the LED light will come ON (and stay ON until the process is complete).

3. Enter the default code of 5-5-5-5-5-5-5-5 holding the last digit for three (3) seconds.

4. The lock is now in Command Menu mode. SMR has two (2) Command Options:

- Press zero (0) to Change Code (one-time use ONLY).

- Press eight (8) to Reset the Manager Password (reset the lock).

5. TO BE CONTINUED - - - - - - - - - More info from La Gard needed

ELECTRONIC LOCKS AND BATTERY

Entering the Combination - Both Styles

The electronic lock combination(s) consists of six digits. Upon arrival, the combination(s) of the lock should

already be set at 1-2-3-4-5-6.

After installation of the unit has been completed:

1. Enter the preset combination and check for proper operation. After each keypress, the lock will beep. After the ﬁ nal digit has been entered, the lock will beep twice and the open period will begin.

2. Within four (4) seconds, turn the Straight Deadbolt keypad clockwise to the open position.

3. The Swing Bolt style will retract when the door is opened. See note: page C6

4. After the lock is opened, the door may be opened.

Invalid Code Entry - Lock will beep three (3) times. Repeat Steps 1 - 3.

Changing the Combination - Both Styles

** IMPORTANT **

Always perform this operation with the door open.

If your unit is programmed for Dual Code (see Programmable Features), each code must be changed

independently. Follow these instructions for each code change.

To change the combination of the lock:

1. Enter six (6) zeros.

2. Enter the current combination (initially set at 1-2-3-4-5-6).

3. Enter the new six (6) digit combination twice.

- If a mistake is made, wait thirty (30) seconds and repeat steps 1 -3.

4. Test lock combination several times before closing the door. The combination is now changed.

Valid Code Entry - Double signal after valid six (6) digit code is entered. Invalid Code Entry - Triple signal and old code is still valid.

Lockout Feature

The lock includes a WRONG TRY PENALTY lockout feature that prevents entry from unauthorized

personnel. This feature performs as follows:

• Entry of four (4) consecutive invalid combinations starts a 5-minute delay period.

- LED ﬂ ashes RED at ten (10) second intervals.

• At the end of the delay period, two (2) more consecutive invalid combinations will restart an additional 5-minute delay. Entry will not respond to a single keystroke during delay period.

APPENDIX C

Programmable Features

The locks are initially set with the standard feature of a single 6-digit code.

Based on your requirements, additional features may be added in the lock BUT THEY MUST BE

PRE-PROGRAMMED by Triton prior to shipment of the unit.

Manager (Factory set to 1-2-3-4-5-6):

Add/remove second user Enable/disable second user

- Dual Code: Two (2) combinations required to open.

- Silent Signal Alarm (Optional alarm box required):

Duress signal if last number of code(s) is entered using one (1) number higher or one (1) number lower. Time Delay: Delay period 1-99 minutes. Open period 1-19 minutes

Time Delay Override:

Ability to add second combination to override delay period

- Disable Lock (Optional alarm box required): Input signal disables opening of lock by valid code

Programmable Feature(s) descriptions:

Add User (If Manager, Time Delay Override, Remote Override, or Dual Combination feature programmed)

Always perform this operation with the door open

1. Enter Manager Code and HOLD DOWN LAST DIGIT OF CODE until the lock signals with two (2) sets of double beeps.

2. PRESS 1. Lock signals twice. Lock will only signal twice if the User code is not already in use. It will beep once if a User is already installed and three (3) times if the function has not been programmed in the lock.

3. Enter User code twice. The lock signals twice after each valid entry.

4. If a mistake is made, wait thirty (30) seconds and repeat steps 1 - 3.

Valid Code Entry - Double signal after valid six (6) digit code is entered. Invalid Code Entry - Triple signal and old code is still valid.

Disable User (Manager feature only)

Always perform this operation with the door open

1. Enter Manager Code and HOLD DOWN LAST DIGIT OF CODE until the lock signals with two (2) sets of double beeps.

2. PRESS 2. Lock signals once. User is now temporarily disabled.

3. If a mistake is made, wait thirty (30) seconds and repeat steps 1- 2.

ELECTRONIC LOCKS AND BATTERY

Reinstate User (Manager feature only)

Always perform this operation with the door open

1. Enter Manager Code and HOLD DOWN LAST DIGIT OF CODE until the lock signals with two (2)

2. PRESS 1. Lock signals once. User is now reinstated.

3. If a mistake is made, wait thirty (30) seconds and repeat steps 1 - 2.

sets of double beeps.

Remove User (Manager feature only)

Always perform this operation with the door open

1. Enter Manager Code and HOLD DOWN LAST DIGIT OF CODE until the lock signals with two (2) sets of double beeps.

2. PRESS 3. Lock signals once. User is now permanently removed.

3. If a mistake is made, wait thirty (30) seconds and repeat steps 1 - 2.

Dual Code Operation (if feature is programmed)

Always perform this operation with the door open

1. Must add second user to open lock (See ADD USER).

• Second user CANNOT be Disabled or Removed.

2. After ﬁ rst code is entered, second code must be entered within ten (10) seconds.

3. Both codes required to open lock in Open period.

Silent Signal Alarm (if feature is programmed AND optional Alarm Box is connected to an alarm system)

Always perform this operation with the door open

1. Enter last digit of code one (1) number higher or one (1) number lower. Example: Code: 1-2-3-4-5-6 Duress: 1-2-3-4-5-5 or 1-2-3-4-5-7

2. The lock will open without any indication that the duress signal has been sent.

Time Delay (if feature is programmed)

Always perform this operation with the door open

1. Enter valid code.

• Time Delay period starts (1-99 minutes pre-programmed).

• LED ﬂ ashes RED at one (1) second intervals.

- If valid code entered during delay, Time Delay period restarts.

- If invalid code(s) entered during delay, Time Delay period aborts.

2. At end of Time Delay period, Open period starts (1-19 minutes pre-programmed).

• LED ﬂ ashes RED at 1/2 second intervals.

• Lock beeps at ten (10) second intervals

3. During Open period, enter valid code(s).

• If invalid code entered during open, Open period continues.

• If four (4) consecutive invalid codes entered, WRONG TRY PENALTY starts.

Time Delay Override (if feature is programmed)

Always perform this operation with the door open

1. Must add second code (See ADD USER).

• Second user CANNOT be Disabled or Removed.

2. Entry of Time Delay Override code during Delay period will open lock.

APPENDIX C

Battery Maintenance

Battery Low Warning

Repeated beeping during an opening indicates that the battery is low and needs to be replaced. Triton recommends replacement of the battery at least twice annually. The battery box is located on the inside of the door.

Note: If the lock will not operate (i.e. repeated beeping or no beeping) while the door is closed and locked, the

battery must be energized from the two external terminals on the front of the push-button panel.

T o ener gize the lock, connect a 9-volt alkaline battery on the external terminal points. While maintaining contact, enter a valid combination and turn the dial clockwise to open the lock.

Note: You must maintain battery contact at all times throughout this procedure.

Changing the Battery - Straight Deadbolt

1. Open the ATM vault door(s). Remove the battery box cover by pulling the front portion away from the vault door.

2. The connector is easily removed by unsnapping it from the two (2) terminal on the top of the battery.

3. Remove the old battery. Install/connect a new 9-volt alkaline battery.

4. Push the battery and the leads completely up into the battery compartment.

5. Reinstall the cover and test the unit several times before closing the vault door.

Changing the Battery - Swing Bolt Style

1. Grasp the dial ﬁ rmly, and push up 1/4 inch to dislodge the dial

2. Remove from the Standoff Mounting Bolts

3. Replace the 9-volt battery

4. Install the dial by placing on the Standoff Mounting Bolts

5. Push in a downward direct to engage.

NOTE: Do NOT close the door without checking the operation of the combination and

making certain it is programmed correctly. This style lock WILL auto lock if the door is

closed/latched. If you DO NOT have the Super Master Reset Password programmed or have misplaced both the Master Password and the Super Master Reset Password,

the lock will require drilling by a certiﬁ ed liscensed locksmith.

APPENDIX D

TRITON DISPENSING MECHANISM

“BACKGROUND PAPER”

D-1

MODEL RL2000 USER MANUAL

BACKGROUND PAPER

TRITON DISPENSING MECHANISM (TDM)

1. The TDM dispenser family was designed and built to provide quality performance with minimum service. In 2005, Triton released two new versions of TDM dispensing mechanisms: the TDM-2XX multicassette family and a modified version of the TDM-1XX that included the features and improvements of the multi-cassette models.

2. The TDM-1XX modified dispenser mechanisms include a DC drive motor to replace the stepper motor for added control and a new pulley system that increases speed for improved note delivery. Changes in the diverter belt idler rollers and new belt material extend the life of the mechanism. The modified dispenser includes more self-diagnostic capability, expanded hardware error reporting to include cable disconnects, and an enhanced timing sequence to minimize jams. Firmware changes have made possible higher operation speeds and faster internal diagnostics.

3. There are two versions of TDM-1XX dispensers currently available, TDM-100/150 mechanisms produced before May 2, 2005 and the TDM Modified used in production since that date. A quick visual check of the drive motors can help determine the dispenser type and is illustrated in the photos below. The original TDM dispenser will have a black encased stepper motor installed next to the dispenser mainboard. The DC drive motor on the TDM modified is silver in color.

Stepper Motor from

original TDM-1XX

a. The DC drive motor used on the TDM-1XX modified will allow more efficient operation over

the life of the product. This motor has a different sound than the stepper motor previously produced. One characteristic of this motor, though not readily noticeable in all of them, is the potential to produce a clicking sound not heard with the stepper motors. This has led some customers to believe there might be a problem with the dispenser. With the cabinet door closed this sound should not be immediately noticeable by ATM customers.

D-2

DC drive motor from

TDM-1XX modified

APPENDIX D - TDM BACKGROUND PAPER

b. Severe noise from any dispenser is an indication that a malfunction has occurred. If this

happens you should examine the mechanism to determine the problem. Severe noise is normally caused by a drag on the mechanism, most likely from a shaft that has been pushed out of position causing the belt to “skip” on a pulley. This skipping is normally evident on the first two pulleys after the drive motor. In most cases the problem can be resolved by snapping the shaft back into position and if necessary replacing the top two drive belts. The part number for the belt replacement kit is 06100-00322 (TDM Belt Replacement Kit). See table below for kit breakdown.

t i Kt n eme c a l p eRt l eBMDT

rebmuNt raP no i tp i rcseD epyTrot oM

10000 - 41130

10010 - 60040

30010 - 60040

75000 - 00170se rudeco rPt nemec a l peRt l eBMDT

r e p p U, t l e B

) t r ohs (

r o t o Me v i r D , t l e B

) gno l (

r o t o Me v i r D , t l e B

) gno l (

) 22300- 00160N/ P(

llAwolebdetsilllA

r ev i r dwe r c ssp i l l i hP/r e v i r dx roT02#: de r i uq eRs l ooT

) s ( m s i n a h c eM

de t c e f f A

) r epp e t S (CD

) l eehwgn imi t /w(

)hs i f l l iBo /w(001-MDT )hs i f l l iBo /w(051-MDT

)hs i f l l iB/w(001-MDT

)hs i f l l iB/w(051-MDT ) l l a (002-MDT ) l l a (052-MDT

4. The pick mechanism for the TDM is located in the cassette. Failure to pick properly can cause the mechanism to exhibit symptoms of other dispenser errors.

As with any electro-mechanical device, there will be occasions when a malfunction or physical damage occurs and a repair is required. Failure to pick properly can cause the mechanism to exhibit symptoms of other dispenser errors. To accurately diagnose these errors it is necessary to have the mechanism and cassette operating together as a unit.

a. If it becomes necessary to return a TDM dispenser to Triton for repair or replacement, the

Mechanism, Cassette(s), and Reject must be returned as a complete unit.

b. TDM dispensers can not be ordered as advanced replacement parts without the cassette and

reject. RMAs for return will now include all three items. Failure to return the mechanism, cassette and reject together could result in repair or credit delays.

D-3

MODEL RL2000 USER MANUAL

OPENING THE ACCESS DOORS

1. The access doors allow you to check for jammed notes at key points in the feed path. The figures below shows the location of the lower, middle, and upper access doors on the front of the mechanism and the inner door located on the inside of the the dispenser (note and reject cassette(s) have been removed).

2. Each door is held closed using a plastic fastener knob (now WHITE in color). Note the position of the knob when a door is locked: the knob is Horizontal as shown in figure below.

3. To unlock a door, grasp that door’s knob and GENTLY turn it a quarter-turn to the left or right (to the Vertical position shown in figure below). This will allow the door to be opened so any stuck/jammed notes can be retrieved.

4. Carefully lift the door(s) to expose the feed path and remove any notes. Close the door. Apply gentle pressure to the door to hold it in place and GENTLY twist the fastener a quarter-turn to the left or right to lock the door in place.

** CAUTION ** The plastic fasteners ARE NOT HANDLES! They may pull out if you grasp them as such. Also, DO NOT force the knob to lock/unlock. You may break or damage!

LOCKED UNLOCKED

Knob shown in LOCKED and UNLOCKED

Positions.

D-4

APPENDIX G

T9 KEYPAD

APPENDIX G

Document Updates

May 14, 2014 Original

** WARNING **

Once the T9 EPP Keypad is installed and activated

in the unit, it CANNOT be removed.

If the keypad is removed from the unit after activation, reactivation is

required and can only be performed by Triton Technical Support.

The T9 EPP Keypad is mostly identical to the T5 EPP Keypad except for:

• The T9 EPP contains a removal detection switch that deactivates / TAMPERS the EPP if the EPP is ever removed from the ATM.

• Left and right halves of 3DES keys must be different.

• No two 3DES keys may have the same value.

• When replacing current keypad with a T9 EPP, activation is required upon installation.

Contents

NEW ERROR CODES....................................................................................................................3

TO INSTALL THE T9 KEYPAD.......................................................................................................4

PRIOR TO T9 KEYPAD ACTIVATION..............................................................................................5

TO ACTIVATE THE T9 KEYPAD.....................................................................................................6

TO RECTIVATE THE T9 KEYPAD...................................................................................................7

REPLACING THE BATTERY IN THE T9 KEYPAD..............................................................................8

G-2

T9 KEYPAD

New Error Codes to Support the T9 EPP

• Error Code 625: SPED - Not Activated Cause: The EPP has not yet been activated for use. Recommended Action: Activate the EPP.

• Error Code 626: SPED - Not Authorized Cause: The EPP has been removed from the ATM. Recommended Action: Call Triton Technical Support for activation code.

G-3

APPENDIX G

To Install the T9 Keypad

The T9 EPP Keypad is a drop in replacement for new units manufactured with a T5 or T7 EPP Keypad. No additional parts are required.

• All RL1613, Traverse and ARGO were manufacturered with a T5 or T7 EPP. (See NOTE below)

• All X2 RL23XX, RL53XX and RT23XX were manufactured with a T5 or T7 EPP beginning January 2, 2008 (Julian date of 08002).

If the ATM has been updated from VISA T1 EPP to T7 OR it needs to be updated from a VISA T1 EPP, the applicable kits are available.

• All XScale RL51XX, RT21XX and FT51XX were manufacturered with VISA T1 EPP beginning December 29, 2004 (Julian date of 04363). Field Installation Instructions are available on www.TritonATM.com.

The software must be updated to 3.3.2 or newer.

* NOTE*

To install the T9 into the Traverse Unit:

While holding the T9 EPP Keypad on a slight angle,

position the keypad notch over the tab on the mounting bracket.

Mounting Bracket Tab

Keypad Notch

Install the top of the keypad from left to right (from the rear) ensuring the keypad gasket is sitting ﬂ ush

against the control panel. Using slight pressure if needed, ensure the bottom half of the keypad is also

sitting ﬂ ush with the control panel. Secure the keypad with the 6 screws.

G-4

T9 KEYPAD

Prior to T9 Keypad Activation

The Device Status report will indicate if the EPP has been installed correctly into the unit. This is imperative to check prior to activation as if it is not installed correctly, the EPP activation will fail.

1. Log into Management Functions.

2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics.

3. Press 8 - Keypad.

4. Press 1 - Device Status.

5. If the T9 EPP Keypad has been installed correctly, the “Remove Detector Activated:” will read “TRUE”.

If the EPP Keypad is not installed correctly, the “Remove Detector Activated:” will read “FALSE”. If “FALSE”, check that the EPP is correctly aligned in the opening and secured tightly with all six screws.

G-5

APPENDIX G

To Activate the T9 Keypad

NOTE: Activation is NOT required for units that ship with the T9 EPP installed.

1. Log into Management Functions.

2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics.

3. Press 8 - Keypad.

4. Press 4 - Activate EPP.

5. When the activation is successful, the “EPP activation successful” message will appear.

G-6

T9 KEYPAD

To Reactivate the T9 Keypad

NOTE: Triton Technical Support CANNOT supply an activation code without the Operator Id, Serial

Number and Nonce numbers supplied in Step 5.

1. Log into Management Functions.

2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics.

3. Press 8 - Keypad.

4. Press 4 - Activate EPP.

5. The following screen will appear . An activation

code is required from Triton Technical Support to reactivate the T9 EPP Keypad. Contact Triton Technical Support with the “Operator Id”, “Serial Number” and “Nonce” numbers (supplied in the EPP Activation dialog box) for an activation code.

6. Enter the activation code. Press Enter on the keypad. If the code was entered correctly, the “EPP activation successful” box will appear. If the code was entered incorrectly, the “EPP activation failed” box will appear. If failed, repeat steps 4 - 6 (acquire a new code from Triton Technical Support).

G-7

APPENDIX G

Replacing the battery in the T9 Keypad

NOTE: Do NOT remove the battery from the T9 EPP without FIRST connecting a new battery!!

This EPP will be permanently damaged if the battery is removed and the keypad is unpowered before

connecting a new battery.

1. Shutdown the unit with the proper shutdown procedures. Turn the power switch on the power supply

to the OFF (O) position.

2. Remove the battery cover from the EPP. Set the cover aside for reinstallation.

3. DO NOT UNPLUG CURRENT BATTERY! Obtain a replacement battery . Plug the new battery into the spare battery connection. The spare battery can be ordered at www.atmgurus.com.

4. After the new battery is correctly installed, unplug and remove the old battery.

5. Secure the new battery in the compartment and reinstall the battery cover.

G-8

SUPPLEMENT A

ATTERY REPLACEMENT

AND T7 PCI-EPP

ROCEDURES

SA-1

T5 PCI-EPP BATTERY REPLACEMENT

** CAUTION **

You must not remove battery from EPP without FIRST connecting a new battery! This EPP will be permanently damaged if unpowered and battery is removed before connecting a new battery!

Battery Case

Spare battery

connection

EXISTING BATTERY - DO NOT REMOVE BEFORE

CONNECTING A SPARE BATTERY FIRST!

The spare battery for the T5 PCI-EPP may be purchased from

Triton Systems:

P/N 01300-00025 (T5 PCI-EPP Lithium Backup Battery)

SA-2

SUPPLEMENT A - T5 / T7 PCI-EPP BATTERY REPLACEMENT PROCEDURES

T7 PCI-EPP BATTERY REPLACEMENT

* IMPORTANT*

You may remove the battery without risk of damage to the EPP . You have approximately 2-5 minutes to replace with a spare battery before losing the data stor ed (keys, passwords) in the keypad.

Battery Case

The spare battery for the T7 PCI-EPP may be purchased from

Triton Systems:

P/N 01300-00023 (T7 PCI-EPP Lithium Battery)

SA-3

THIS PAGE INTENTIONALLY LEFT

LANK

SA-4

SUPPLEMENT B

TDM HARDWARE STATUS CODES

TDM CLICK COUNTS

TERMINAL ERROR CODES

SB-1

MODEL RL2000 USER MANUAL

CLICK COUNTER HARDWARE STATUS CODES

The TDM-series click counter has new hardware status codes. The terminal will display and log Errror

Code 123. It will then log the actual error in the click count. If there is a ‘116’ in the click count, there will

be a number immediately following that describes the error cause.

Ex: In the click history, you see ‘116’, followed by ‘18’. This indicates a hardware error caused by the Extension Door Open.

Status

Description

Double detect (0) not connected

Width sensor (0) not connected (Tx)

Width sensor (0) not connected (Rx)

Double detect (1) not connected

Width sensor (1) not connected (Tx)

Width sensor (1) not connected (Rx)

Double detect (2) not connected

Width sensor (2) not connected (Tx)

Width sensor (2) not connected (Rx)

Double detect (3) not connected

Width sensor (3) not connected (Tx)

Width sensor (3) not connected (Rx)

Diverter sensor not connected

Timing wheel sensor not connected

Exit sensor not connected

Reject sensor not connected

Extension sensor not connected

Extension door open

Extension main cable disconnected

12-volt supply low

12-volt supply high

24-volt supply low

24-volt supply high

Missing pick motor feedback

Missing solenoid feedback

Pick motor fuse blown

Transport motor fuse blown

Code

SB-2

Click

Count

TDM CLICK COUNTS / HARDWARE STATUS CODES

TDM CLICK COUNTERS

Description

Non maskable interrupt - Terminal power shutdowns

Stack overflow

Stack underflow

Trap illbus

Trap illina

Trap illopa

Class B trap

Trap prtflt

Trap undopc

Trap unknown trap

CTS timeout

Tx Ack error

Tx Nak error

Tx EOT error

Tx response error - Main board

LRC error

Framing error

Overrun error

Parity error

Verify error - Main board

Process error

NVRAM read error

NVRAM write error

Reject rate exceeded - More than 9 notes rejected during a dispense

Unexpected note at thickness 0

Buffer overflow error

Host reset - Mechanism resets

Unexpected note at exit during a dispense

Width sensors detected note thinner than double-detect

Width sensors detected note thicker than double-detect

Width sensors disapproved note double-d etect

SB-3

Click

Count

MODEL RL2000 USER MANUAL

TDM CLICK COUNTERS

Description

Width sensors thickness reading

Undefined

Pick motor timeout - Cassette “A”

Pick motor overcurrent - Cassette “A”

Thickness sensor unstable - Cassette “A”

Skew timeout - Cassette “A”

Thickness sensor timeout - Cassette “A”

Number of resets - Terminal power-up

Exit sensor timeout

Exit sensor trailing edge timeout

Diverter timeout

Reject sensor leading edge timeout

Reject sensor trailing edge timeout

Exit blocked during purge

Diverter timeout on purge

Width sensor blocked on start of dispense or learn

Exit sensor blocked on start of dispense or learn

Diverter in dispense position on start of dispense or learn

Reject cassette not present

Note cassette not present

Unexpected note at exit sensor

Unexpected note at width sensor

Diverter moved to exit position during reject or purge - Dispenser fault

Initial status check failed

Diverter moved to reject position during dispense - Dispenser fault

Unexpected note at reject sensor

Excessive skew on leading edge - Cassette “A”

Excessive skew on trailing edge - Cassette “A”

Note too wide - Cassette “A”

Note too narrow - Cassette “A”

Note too thick - Cassette “A”

SB-4

Click

Count

TDM CLICK COUNTS / HARDWARE STATUS CODES

TDM CLICK COUNTERS

Description

Note too thin

Solenoid overcurrent

Timeout waiting for diverter - Diverter fault

Trailing edge timeout at width sensor - Cassette “A”

Watch dog reset

UART loop back failed

CRC flash check failed

CRC NVRAM check failed

Note not linear at trailing edge

Trailing edge timeout at thickness sensor

Oscillator WD

Forced reject - Will reject 2 notes (1 bad,1 good)

Timeout waiting for unexpected note to clear

Error in exit accountancy

Error in reject accountancy

A2D alignment error

Unable to clear width sensor during reject - After 9 attempts

Retried dispense operation

Retry event count

A2D Ch15A Comparator reference (2.5V) A2D Ch.14A 24VDC (reading x 6) A2D Ch.13 12VDC (reading x 3)

A2D Ch.12 Not used

A2D Ch.11 Low currency A (not used)

A2D Ch.10 Exit sensor voltage

A2D Ch.9 Reject sensor voltage

A2D Ch.8 Width sensor 2 voltage A

A2D Ch.7 Width sensor 1 voltage A

A2D Ch.6 Width sensor 0 voltage A

A2D Ch.5 (not used)

A2D Ch.4 Billfish extension fuse feedback

SB-5

Click

Count

100

101

102

103

104

105

106

107

108

109

110

111

112

113

114

115

116

117

118

119

120

121

122

123

124

MODEL RL2000 USER MANUAL

TDM CLICK COUNTERS

Description

A2D Ch.3 Main motor fuse feedback

A2D Ch.2 Double detect voltage A

A2D Ch.1 A Pick motor fuse

A2D Ch.0 Billfish extension feedback

Logic sensors diverter/dispenser position

A2D Ch.11 B (not used)

A2D Ch.8 B Width sensor 2 voltage B

A2D Ch.7 B Width sensor 1 voltage B

A2D Ch.6 B Width sensor 0 voltage B

A2D Ch.2 B Double detect B

A2D Ch.11 C (not used)

A2D Ch.8 C (not used)

A2D Ch.7 C (not used)

A2D Ch.6 C (not used)

A2D Ch.2 C (not used)

A2D Ch.11 D (not used)

A2D Ch.8 D (not used)

A2D Ch.7 D (not used)

A2D Ch.6 D (not used)

A2D Ch.2 D (not used)

Jam in Billfish

Motor fault - Main transport

Bad connection - Billfish door open, connectors, voltage

Cassettes shuffled - Cassette(s) not “In Service”

Trailing edge timeout at Billfish entrance

Billfish exit timeout

Billfish excessive skew

Trailing edge timeout at Billfish exit - Idler rollers “popped” out

Excessive skew on leading edge 1 - Note loading issue

Excessive skew on leading edge 2

Excessive skew on leading edge 3

SB-6

Click

Count

125

126

127

128

129

130

131

132

133

134

135

136

137

138

139

140

141

142

143

144

145

146

147

148

149

150

151

152

153

154

155

TDM CLICK COUNTS / HARDWARE STATUS CODES

TDM CLICK COUNTERS

Description

Excessive skew on trailing edge 1

Excessive skew on trailing edge 2

Excessive skew on trailing edge 3

Note too wide 1

Note too wide 2

Note too wide 3

Note too narrow 1

Note too narrow 2

Note too narrow 3

Note too thick 1 - Cassette “B” (picked 2 notes)

Note too thick 2

Note too thick 3

Note too thin 1

Note too thin 2

Note too thin 3

Trailing edge timeout at thickness sensor 1

Trailing edge timeout at thickness sensor 2

Trailing edge timeout at thickness sensor 3

Trailing edge timeout at width sensor 1 - 2 notes picked

Trailing edge timeout at width sensor 2

Trailing edge timeout at width sensor 3

Pick motor timeout 1 - Cassette “B”

Pick motor timeout2

Pick motor timeout 3

Pick motor overcurrent 1

Pick motor overcurrent 2

Pick motor overcurrent 3

Skew timeout 1 - Note skewed (width sensor)

Skew timeout 2

Skew timeout 3

Thickness sensor timeout 1 - Double detect fault

SB-7

Click

Count

156

157

158

159

160

161

162

163

164

165

166

167

168

169

170

171

172

173

174

175

176

177

178

179

180

181

182

183

184

185

186

MODEL RL2000 USER MANUAL

TDM CLICK COUNTERS

Description

Thickness sensor timeout 2

Thickness sensor timeout 3

Width sensor blocked on start of dispense or learn 1

Width sensor blocked on start of dispense or learn 2

Width sensor blocked on start of dispense or learn 3

Note cassette not present 1

Note cassette not present 2

Note cassette not present 3

Unexpected note at width sensor 1 - Cassette “B” (check cassette)

Unexpected note at width sensor 2

Unexpected note at width sensor 3

Note not linear at trailing edge 1

Note not linear at trailing edge 2

Note not linear at trailing edge 3

Timeout waiting for unexpected note to clear 1

Timeout waiting for unexpected note to clear 2

Timeout waiting for unexpected note to clear 3

Unable to clear width sensor during reject 1 - Cassette “B” (note jam)

Unable to clear width sensor during reject 2

Unable to clear width sensor during reject 3

Unexpected note at thickness 1 - Cassette “B”

Unexpected note at thickness 2

Unexpected note at thickness 3

Leading edge timeout at channel interface

Trailing edge timeout at channel interface lower/top feed ch.

Excessive skew at channel interface

Timeout waiting for FIFO

Unexpected note in extension - enable “Extension Reject” option

Billfish motor fault - Timing wheel, jammed notes

Operation timeout

Billfish cable error - Feedback error (electronic loop)

SB-8

TDM CLICK COUNTS / HARDWARE STATUS CODES / TERMINAL ERROR CODES

TDM CLICK COUNTERS

Click

Count

187

188

189

190

191

192

193

194

195

196

197

198

199

200

201

202

203

204

205

206

207

208

209

210

211

Description

Learn error

FIFO error

Timeout waiting for notes to divert

Unable to open process

Billfish entrance volt A

Billfish entrance volt B

Billfish exit volt A

Billfish exit volt B

Skew board volt A

Skew board volt B

Width sensor gain

Unknown

Average width A

Average width B

Average width C

Average width D

Average thickness A

Average thickness B

Average thickness C

Average thickness D

Too few double detect samples 0

Too few double detect samples 1

Too few double detect samples 2

Too few double detect samples 3

SB-9

MODEL RL2000 USER MANUAL

THIS PAGE INTENTIONALLY LEFT BLANK

SB-10

Error

Code

Description Recommended Action

0 No errors None

32 Good operation No action required. The dispenser sends this status code when a

command has been successfully executed. This status code will appear in the electronic journal as code 32 indicating the successful completion of a transaction.

33 Feed Failure This error is usually associated with an empty note cassette or

currency that is in “unfit” condition.

1. Refill the cassette as needed.

2. Inspect the cassette and feed path for currency that is stuck together or jammed.

3. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations. a. If the test dispenses are completed normally, and the return code are correct, clear all errors and place the cash dispenser in operation. b. If the test dispenser fails again, try testing while pushing in on the cassette. If it works then, the cassettes may not staying locked in the cassettes. Determine what is causing the cassette to not stay locked in place.

4. If the currency is in “fit” condition and the error persists, consider replacing the cassette or the dispenser.

33 Note jammed between DDM and

Exit sensor

34 Mis-tracked note at feed This is a double detect fault. This is a double detect fault.

35 Mistracked note at double detect. This status occurs when a note arrives at the double detect without

36 Mistracked note at exit. This status occurs when a note is detected by the exit sensor when

1. Inspect the feed path for jammed currency. Remove jammed currency.

2. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly. Clean the sensors a needed.

3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and perform several test dispenses. If the test dispenses are normal and the status clears, place the cash dispenser in service. If the error persists, replace the dispenser.

being seen by the feed sensor.

1. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly. Clean the sensors a needed.

2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and perform several test dispenses. If the test dispenses are normal and the status clears, place the cash dispenser in service. If the error persists, replace the dispenser.

it should not have been. It can occur if there are notes already in the transport before the start of a transaction or if the exit sensor is blocked. 1. Verify that the diverter moves freely and is not binding. If the diverter has excessive binding or appears damaged, replace the dispenser.2. Inspect the exit area to ensure nothing is blocking the exit sensor. Clean and verify the operation of the exit sensor. Replace the exit sensor if defective. Otherwise, replace the dispenser.3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser.

37 Too long at exit. This status is reported if the exit sensor is covered for a longer that

allowed time for the current notes. 1 Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents.

2. Make sure that the exit sensor is clean and operation correctly.

3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser. Note, if this occurs on a Mini Mech, only during a multi note dispense, the exit sensors may have become weak. Consider sending the dispenser to repair to have new sensors installed.

38 Blocked exit This status appears if the exit sensor is covered or defective when

39 Too many notes Clean the all sensors. Verify that all sensors are operation correctly.

42 Transport error. This is a timing wheel or timing wheel sensor error.. 1. Inspect the

the dispenser starts.

1. Inspect the note transport make sure all belts are on track and there is no currency jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents.

2. Make sure that the exit sensor is clean and operation correctly.

If all sensors are operation correctly, and the error persists, replace the replace the dispenser.

dispenser to make sure all belts are on track and in good physical condition. Place all belts on their rollers and gears. If a belt displays excessive wear or damage you may be able to replace it. Otherwise, replace the dispenser.2. Verify that the DC voltages to the dispenser are correct. Replace the power supply or dispenser DC power if either is defective.3. Examine the timing wheel for physical defect. Make sure the electrical connections to the timing wheel sensor are secure and the time wheel sensor is clean. Replace the timing wheel or the timing wheel sensors if they are defective. Otherwise, it may be necessary to replace the dispenser.4. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.

44 Bad Roller Profile This status is generated if the double detect is unable to calibrate.

Probable cause for this error is a faulty or uncalibrated double detect module, or a jammed currency in the double detect.

1. Clear any jammed currency.

2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.

45 Diverter error This error occurs when the diverter is in the wrong position during a

dispense.

1. Inspect the feed path for any jammed notes. Remove any jammed notes.

2. Turn the AC power OFF for a few seconds and then back on to power cycle and reset the cash dispenser. Clear the error. Purge the dispenser with the purge command. Complete several live dispenses to ensure the dispenser is working correctly. If the error persists, replace the dispenser.

46 Exit quantified This status appears when the count at the exit is greater than the

47 Note missing at double detect This status is generated if the double detect fails to detect a

48 Reject rate exceeded. This status is generated when there are 8 rejects during the current

49 Jam at exit This status is generated when exit sensor is blocked.

49 Too few notes dispensed Channel 1

number of documents requested.

1. A mechanical error has occurred. It may be necessary to replace the dispenser.

document already seen by the feed sensor.

1. Inspect the transport before the double detect for jammed currency. Clear the jammed currency.

dispense. It is usually caused by attempting to dispense currency that is unacceptable or currency that has not been properly prepared. 1. Inspect the currency for excessive wear. Remove any unacceptable currency from the cassette. 2. Inspect the feed path for jammed currency. Remove any jammed currency.3. Clear all error and purge the dispenser using the purge command.4. Test the dispenser by completing several test dispenses with the test dispense command. If the error clears, put the cash dispenser back in service. If these actions have no effect, replace the dispensing mechanism.

1 Inspect the feed path for jammed currency. Remove any jammed currency.

2. Clear all error and purge the dispenser using the purge command.

3. Clean and verify the operation of the exit sensor. Replace the exit sensor if necessary.

4. Test the dispenser by completing several test dispenses with the test dispense command. It the error clears put the cash dispenser back in service. If these actions have no effect, replace the dispensing mechanism.

50 Interference recovery Possible damage due to static discharge

51 Accountancy error A mechanical failure has occurred. Replace the dispensing

52 RAM error A mechanical failure has occurred. Replace the dispensing

53 EPROM error A mechanical failure has occurred. Replace the dispensing

1. Check the incoming power and dispenser mechanism for proper grounding.

2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.

3. Clear all errors and test the dispenser by completing several test dispenses. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.

mechanism.

54 Operation time-out 1. Check the incoming power and dispenser mechanism for proper

55 RAM corruption A mechanical failure has occurred. Replace the dispensing

56 Link error 1. Configuration jumpers may have been changed. Inspect jumper

76 Communications error with EJ

grounding.

2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.

mechanism.

block LK5 on the dispenser main board. There should be no jumpers installed.

2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.

3. If the problem persists, replace the dispensing mechanism

95 Multiple cassettes of the same type

installed

100 Good operation No Action Necessary. The dispenser sends this status code when a

101 2-second timeout waiting for pick.

(Feed failure).

102 Timeout at Exit Sensor 1. Inspect for jammed currency in the feed path and at the Exit

This is a multi-cassette dispenser error.1. Verify that there is only one of each type of cassette installed in the dispensing mechanism.

2. If two or more of the same type cassette are installed, inject a new cassette ID into one of the cassettes that is different from the other cassette.

command has been successfully executed. This status code will appear in the electronic journal as code 32 or 100 indicating the successful completion of a transaction.

This error is usually associated with “”unfit”” currency or an empty cassette.

1. Refill the cassette as needed.

2. Inspect the feed path for currency that is stuck together or jammed. If no jams are found, remove the note closest the pick rollers in the cassette.

3. Inspect the detent clips (the clips that hold the cassette in place). Cracked or broken clips should be replaced

4. Install the cassette. Purge the dispensing mechanism with the PURGE command from the DIAGNOSTICS function. Test the TDM100 by completing several Test Dispenses. If the error clears, put the cash dispenser in service.

5. If the currency is in “”fit”” condition and the error condition persists, consider replacing the note cassette or the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

sensor. Remove any jammed currency.

2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses.

3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

104 Unable to clear width sensor. Remove the cassette and inspect for jammed currency in the width

105 Insufficient notes to learn from There may be an insufficient number of notes in the cassette to

106 FIFO error The dispensing mechanism may have corrupt software. Reset the

107 Time out waiting for FIFO

sensor and at the output of the cassette. The width sensor may be dirty. Clean the width sensor with compressed air. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error does not occur again, put the cash dispenser in service. If the error persists in may be necessary to replace either the cassette or dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

complete the requested “learn note thickness” command. Put more currency in the cassette and repeat the “learn note thickness” command. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

cash dispenser. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error clears put the cash dispenser into service. If the error persists, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

108 Unexpected note at double detect,

width sensor did not detect note

109 Time-out at Exit sensor 1. Inspect for jammed currency in the feed path and at the Exit

110 Trailing edge time-out at exit. 1. Inspect for jammed Currency in the feed path and at the Exit

A note has been detected in the double detect sensor without being detected at the width sensor first.

1. Inspect the dispensing mechanism for of damaged components or broken wires.

2. Remove the cassette and visually inspect for loose or disconnected connectors on both the upper and lower width sensor printed circuit boards.

3. Ensure the ATM is mounted on a hard steady surface. Vibrations can cause this error.

4. If there is no visible damage and the connectors are attached to the sensor boards the best course of action is to replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

sensor. Remove any jammed currency.

2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses.

sensor. Remove any jammed currency.

2. Purge the dispenser using the purge command.

3. Test the dispensing mechanism by completing several test dispenses.

4. If the error clears put the cash dispenser into service. If the error persists, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

111 Diverter timeout Inspect for jammed currency at the diverter. Remove jammed

112 Timeout waiting for leading edge at

reject

currency.

2. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses.

3. If the error clears, put the cash dispenser in service.

4. Verify clearance at the diverter. If the test dispenses pass, but the error returns upon live dispenses, do dispenses with the vault door open. If it works with the door open, remove obstruction causing the diverter to contact the vault door.

5. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support A note that was expected to be seen at reject sensor was not detected at the reject sensor.1. Inspect for jammed currency in the transport path between the width sensors and the reject sensor. Remove jammed currency. 2. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses. 3. Verify clearance at the diverter. If the test dispenses pass, but the error returns upon live dispenses, do dispenses with the vault door open. If it works with the door open, remove obstruction causing the diverter to contact the vault door.4. If the error clears, put the cash dispenser in service. 5. If these actions have no effect on dispenser operation, replace the dispenser mechanism.Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

113 Timeout waiting for trailing edge at

reject

114 Exit blocked during purge 1. Inspect the dispensing mechanism for jammed currency at the

115 Diverter timeout on purge 1. Inspect the dispensing mechanism for jammed currency at the

1. Inspect for a jammed currency in the reject sensor.

2. Verify that all access panels are closed and secured. Ensure the reject bin is empty, or that there is enough room for the rejects and test notes to fall into the reject bin. Reset the cash dispenser. Clear the error. Test the dispenser by completing several test dispenses.

3. If the error clears, put the cash dispenser in service.

4. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

exit sensor. Clear any jammed currency.

2. Clean the exit sensor using a soft brush and a vacuum cleaner. Reset the cash dispenser. Clear the error.

3. Test the dispenser by completing several test dispenses.

4. If the error clears, put the cash dispenser in service.

5. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

diverter. Clear any jammed currency.

2. Make sure the shelf that the dispenser is mounted on is level and seated at all four corners. 3 Make sure the diverter moves freely.

4. Reset the cash dispenser. Clear the error.

5. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service.

6. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

116 Motor Fault 1. Inspect for jammed currency in the feed path and at the Exit

117 Timeout waiting for note to divert

sensor. Remove any jammed currency.

2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses.

118 Exit sensor blocked on start of

dispense or learn

119 Diverter in dispense position on

start of dispense or learn

121 Note cassette not present

122 Unexpected note at exit 1. Purge the dispenser using the purge command from diagnostic

123 Hardware Error 1. Purge the dispenser using the purge command from diagnostic

124 Diverter moved to exit position

during reject purge

1. Inspect for jammed currency at the Exit. Remove jammed currency.

2. Verify that all access panels are closed and secured.

3. Use a soft brush and vacuum cleaner to clean the exit sensor.

4. Clear the error. Test the dispenser by completing several test dispenses.

5. If the error clears, put the cash dispenser in service.

6. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

1. Inspect for jammed currency at the Diverter. Remove jammed currency.

2. Check the operation of the diverter solenoid.

3. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses.

4. If the error clears, put the cash dispenser in service.

5. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

menu.

2. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service.

3. If these actions have no effect on dispenser operation, replace the dispenser mechanism and/or the note cassette. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

menu.

2. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service.

3. If these actions have no effect on dispenser operation, print a dispenser status report, scan the click count history, starting at the bottom. Find the first occurrence of “116”. The next entry, below 116 is the Hardware Status. Look up the definition on the Hardware Status listing.

4. If problems still persist, replace the dispenser mechanism and/or the note cassette. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

1. Inspect for a currency jam at the diverter.

2. Verify that the diverter moves freely.

3. Test the dispenser by completing several test dispenses.

4. If the error clears, put the cash dispenser in service.

5. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

125 Initial status check failed 1. Reset the cash dispenser. Clear the error.

2. If the error persists replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

126 Diverter moved to reject position

during dispense

127 Jam in TDM extension 1. Inspect for a currency jam at in the extension.

128 Error in reply from the dispenser

mechanism

129 No response from the dispenser

mechanism

130 Command not acknowledged by

the dispenser mechanism

131 CTS (Clear To Send) line from the

dispenser is not active.

132 Status reports bad double detect in

last dispense

Inspect for a note jam at the diverter. Verify that the diverter moves freely. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

2. Test the dispenser by completing several test dispenses.

3. If the error clears, put the cash dispenser in service.

4. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed.

2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective.

3. Other components that may cause this error are the main board or the dispensing mechanism.