Triton MAKO 2000 User Manual

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MAKO

MODEL 2000

CASH DISPENSER

OPERATION MANUAL

Version 4.1

TDN 07102-00010 09/00

CORPORATE HEADQUARTERS: RMA (RETURN MATERIAL AUTHORIZATION)

RETURN ADDRESS:

522 E. Railroad Street 21405 B Street Long Beach, MS 39560 Long Beach, MS 39560 PHONE: (228) 868-1317 FAX: (228) 868-0437

Copyright © 2000 Triton Systems , Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language, in any form, by any means whatsoever, without the express written permission of Triton Systems, Inc.

MAKO is a registered trademark of Triton Systems, Inc.

MAKO CASH DISPENSER OPERATION MANUAL

FCC COMPLIANCE

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class A digital device, persuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expence.

The Terminal complies with Part 68 of the FCC Rules. The label affixed to this equipment contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company.

The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not all areas, the sum of the REN’s of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area.

The following jacks must be ordered from the telephone company in order to interconnect this equipment with the public communication network: RJ- I 1.

An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. See Installation instructions for details.

If your Terminal causes harm to the telephone network, the Telephone Company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Warning:

Note 1:

Note 2:

Your telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.

Connections to party lines are subject to state tariffs. Contact your local telephone company if you plan to use this equipment on party lines.

This equipment cannot be used on public coin service lines provided by the telephone company.

The Terminal is hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations.

If you have trouble with the Terminal, please contact us at the address above for information on obtaining service or repairs. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.

The maintenance section of this manual describes troubleshooting steps which one can take in the event of equipment problems.

CANADIAN EMMISSION REQUIREMENTS

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the Radio Interference Regulations of the Canadian Department of Communications.

Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada.

TRITON SYSTEMS, INC.

MAKO CASH DISPENSER OPERATION MANUAL

NOTICE:

The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

NOTICE:

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

TRITON SYSTEMS, INC.

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MAKO CASH DISPENSER OPERATION MANUAL

AVIS:

L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de 1’entreprise locale de télécommunication. Le maté-riel doit également être installé en suivant une méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées ci-dessus n’empêche pas la dégradation du service dans certaines situations.

Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales. Avertissement: L’utilisateur ne doit pas tenter de faire ces raccordements luimême; il doit avoir recours à an service d’inspection des installations électriques, ou à un électricien, selon le cas.

AVIS:

L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’exède pas 5.

TRITON SYSTEMS, INC.

MAKO CASH DISPENSER OPERATION MANUAL

CONTENTS

SECTION 1 - INTRODUCTION ........................................................................................................................... 1-1

WHAT’S IN THIS MANUAL ........................................................................................................................ 1-2

WHAT IS MAKO?................................................................................................................................... 1-3

BALANCING DAILY TRANSACTIONS ............................................................................................................ 1-4

SECTION 2 - FEATURES ................................................................................................................................ 2-1

MAKO CASH DISPENSER ........................................................................................................................ 2-2

NEW FEATURES .................................................................................................................................... 2-2

STANDARD FEATURES............................................................................................................................. 2-3

SECTION 3 - OPERATION AND SETUP .............................................................................................................. 3-1

BASIC OPERATION ................................................................................................................................. 3-2

ENU-BASED OPERATION ....................................................................................................................... 3-2

KEYPAD OPERATION ............................................................................................................................... 3-3

CHANGING TO MANAGEMENT FUNCTIONS ................................................................................................... 3-5

INITIAL DISPENSER CONFIGURATION .......................................................................................................... 3-6

ADDITIONAL PARAMETERS ....................................................................................................................... 3-8

SETUP PARAMETERS.............................................................................................................................. 3-9

SECTION 4 - HANDLING CASSETTES ................................................................................................................ 4-1

CASH CONDITION .................................................................................................................................. 4-2

USED CURRENCY............................................................................................................................ 4-2

NEW OR UNCIRCULATED CURRENCY................................................................................................... 4-2

REPLENISHING CASSETTES...................................................................................................................... 4-2

SECTION 5 - MANAGEMENT FUNCTIONS ........................................................................................................... 5-1

INTRODUCTION ...................................................................................................................................... 5-2

ACCESSING THE MANAGEMENT FUNCTIONS MENU ....................................................................................... 5-2

FUNCTION AVAILABILITY .......................................................................................................................... 5-3

MANAGEMENT FUNCTIONS CHART ............................................................................................................ 5-4

FUNCTION: MANAGEMENT FUNCTIONS.......................................................................................... 5-5

FUNCTION: CLOSE ............................................................................................................................. 5-6

FUNCTION: SCHEDULE CLOSE .................................................................................................. 5-7

FUNCTION: CHANGE SCHEDULE ............................................................................................... 5-8

FUNCTION: TRIAL CASSETTE BALANCE ................................................................................... 5-9

FUNCTION: TRIAL CLOSE ......................................................................................................... 5-10

FUNCTION: DAY CLOSE............................................................................................................ 5-11

FUNCTION: SEND TERMINAL TOTALS ..................................................................................... 5-12

FUNCTION: ENTER QTY. IN CASSETTE ................................................................................... 5-13

FUNCTION: CASSETTE CLOSE................................................................................................. 5-14

FUNCTION: DIAGNOSTICS............................................................................................................... 5-15

FUNCTION: STATUS .................................................................................................................. 5-16

FUNCTION: CLEAR DISPENSE ERROR.................................................................................... 5-17

FUNCTION: TEST DISPENSE .................................................................................................... 5-18

FUNCTION: FORMAT MEMORY EXPANSION CARD ................................................................ 5-19

FUNCTION: TEST RECEIPT PRINTER ...................................................................................... 5-20

FUNCTION: VERSION #’S .......................................................................................................... 5-21

FUNCTION: MORE DIAGNOSTICS ............................................................................................ 5-22

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CONTENTS

FUNCTION: RESET/TEST MODEM...................................................................................... 5-23

FUNCTION: MODEM SPEAKER ON/OFF ............................................................................ 5-24

FUNCTION: SCAN CARD ..................................................................................................... 5-25

FUNCTION: LANGUAGE/IDIOMA...................................................................................................... 5-26

FUNCTION: ENGLISH/INGLES .................................................................................................... 5-27

FUNCTION: SPANISH/ESPANOL................................................................................................ 5-28

FUNCTION: ENABLE/DISABLE CUST. OPTION ........................................................................ 5-29

FUNCTION: JOURNAL ...................................................................................................................... 5-30

FUNCTION: PRINT JOURNAL .................................................................................................... 5-31

FUNCTION: CLEAR JOURNAL ................................................................................................... 5-32

FUNCTION: PRINT LAST X ENTRIES ........................................................................................ 5-33

FUNCTION: PASSWORD MAINTENANCE........................................................................................ 5-34

FUNCTION: MASTER PASSWORD ............................................................................................ 5-35

FUNCTION: ADMINISTRATION PASSWORD............................................................................. 5-36

FUNCTION: TERMINAL CONFIGURATION ...................................................................................... 5-37

FUNCTION: PRINTER SETTINGS .............................................................................................. 5-38

FUNCTION: SET PRINT LENGTH ........................................................................................ 5-39

FUNCTION: LOW RECEIPT PAPER ..................................................................................... 5-40

FUNCTION: PRINTER GRAPHICS ....................................................................................... 5-41

FUNCTION: RANDOM/LEVEL PRIZE COUPONS ...................................................................... 5-42

FUNCTION: ENTER PRIZE LEVEL MSG. ............................................................................ 5-43

FUNCTION: ENTER RANDOM PRIZE MSG......................................................................... 5-44

FUNCTION: ENABLE/DISABLE COUPON AWARDS ........................................................... 5-45

FUNCTION: SET LEVEL PRIZE AMOUNT ........................................................................... 5-46

FUNCTION: SET RANDOM WINNING % ............................................................................. 5-47

FUNCTION: CHANGE MESSAGES ............................................................................................ 5-48

FUNCTION: MARKETING MESSAGE .................................................................................. 5-49

FUNCTION: SURCHARGE MESSAGES .............................................................................. 5-50

FUNCTION: WELCOME MESSAGE ..................................................................................... 5-52

FUNCTION: SURCHARGE OWNER..................................................................................... 5-53

FUNCTION: CHANGE EXIT MESSAGE ............................................................................... 5-54

FUNCTION: STORE MESSAGE ........................................................................................... 5-55

FUNCTION: TERMINAL OWNER.......................................................................................... 5-56

FUNCTION: TERMINAL PARAMETERS .................................................................................... 5-57

FUNCTION: SET TERMINAL # ............................................................................................. 5-58

FUNCTION: RESET SEQ #................................................................................................... 5-59

FUNCTION: SURCHARGE MODE........................................................................................ 5-60

FUNCTION: SURCHARGE PERCENT ........................................................................... 5-61

FUNCTION: ENABLE/DISABLE SURCHARGE MODE ................................................. 5-62

FUNCTION: SURCHARGE LOCATION .......................................................................... 5-63

FUNCTION: BLOCK ISO’S ............................................................................................. 5-64

FUNCTION: SURCHARGE AMOUNT............................................................................. 5-66

FUNCTION: CASSETTE SETUP .......................................................................................... 5-67

FUNCTION: INTERNATIONAL CURRENCY ................................................................... 5-68

FUNCTION: MAXIMUM AMOUNT .................................................................................. 5-69

FUNCTION: MULTIPLE AMOUNT ................................................................................. 5-70

FUNCTION: EXTENDED AMOUNTS.............................................................................. 5-71

FUNCTION: FAST CASH AMOUNT................................................................................ 5-72

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CONTENTS

FUNCTION: KEY MANAGEMENT......................................................................................... 5-73

FUNCTION: ENTER MAC MASTER KEY....................................................................... 5-74

FUNCTION: ENTER PIN MASTER KEY......................................................................... 5-76

FUNCTION: INJECT MASTER KEY ............................................................................... 5-78

FUNCTION: ENTER MAC WORKING KEY .................................................................... 5-79

FUNCTION: ENTER PIN WORKING KEY ...................................................................... 5-81

FUNCTION: DOWNLOAD WORKING KEYS.................................................................. 5-83

FUNCTION: TELEPHONE..................................................................................................... 5-84

FUNCTION: PRIMARY NUMBER ................................................................................... 5-85

FUNCTION: BACKUP NUMBER.................................................................................... 5-86

FUNCTION: DATAPAK ACCESS CODE ......................................................................... 5-87

FUNCTION: PREDIAL ON/OFF ...................................................................................... 5-88

FUNCTION: COMPUSERVE ID...................................................................................... 5-89

FUNCTION: MODEM SETUP ......................................................................................... 5-90

FUNCTION: DIAL MODE ................................................................................................ 5-91

FUNCTION: DIAL RATE.................................................................................................. 5-92

FUNCTION: BAUD RATE................................................................................................ 5-93

FUNCTION: MODEM SETUP STRING........................................................................... 5-94

FUNCTION: RESET/TEST MODEM ............................................................................... 5-95

FUNCTION: MORE ...................................................................................................................... 5-96

FUNCTION: ADJUSTCONTRAST......................................................................................... 5-97

FUNCTION: RECEIPT OPTION ............................................................................................ 5-98

FUNCTION: TRITON CONNECT .......................................................................................... 5-99

FUNCTION: PRIMARY NUMBER ................................................................................. 5-100

FUNCTION: BACKUP NUMBER................................................................................... 5-101

FUNCTION: ALARM NUMBERS................................................................................... 5-102

FUNCTION: PRIMARY ALARM NUMBER ............................................................. 5-103

FUNCTION: BACKUP ALARM NUMBER ............................................................... 5-104

FUNCTION: ENABLE/DISABLE CALL BACK ............................................................... 5-105

FUNCTION: ENABLE/DISABLE TRITON CONNECT................................................... 5-106

FUNCTION: ATM MONITORING ........................................................................................ 5-107

FUNCTION: STATUS MONITORING ............................................................................ 5-108

FUNCTION: HEARTBEAT MESSAGE .......................................................................... 5-109

FUNCTION: AD SCREENS ................................................................................................. 5-112

FUNCTION: COMMUNICATION HEADER .......................................................................... 5-113

FUNCTION: MORE.............................................................................................................. 5-114

FUNCTION: ALARM THRESHOLDS ............................................................................ 5-115

FUNCTION: SET LOW CASH THRESHOLD ......................................................... 5-116

FUNCTION: SET JOURNAL THRESHOLD............................................................ 5-117

FUNCTION: SET SCHEDULED JOURNAL............................................................ 5-118

FUNCTION: VIEW/MODIFY OPTIONS......................................................................... 5-119

FUNCTION: ACTIVATE .......................................................................................... 5-120

FUNCTION: DEACTIVATE...................................................................................... 5-121

FUNCTION: SELECT FEATURE NUMBER............................................................. 5-122

FUNCTION: DATE/TIME FUNCTIONS.............................................................................................. 5-123

FUNCTION: SET DATE FORMAT............................................................................................... 5-124

FUNCTION: SET DATE / TIME ................................................................................................... 5-125

FUNCTION: SET DATE ........................................................................................................ 5-126

FUNCTION: SET TIME......................................................................................................... 5-127

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CONTENTS

FUNCTION: TRANSACTION TYPES................................................................................................ 5-128

FUNCTION: ACCOUNT TYPES........................................................................................................ 5-129

SECTION 6 - MAINTENANCE ........................................................................................................................... 6-1

CLEANING THE ENCLOSURE ..................................................................................................................... 6-2

CLEANING THE DISPLAY .......................................................................................................................... 6-2

CARD READER MAINTENANCE.................................................................................................................. 6-2

REPLENISHING THE RECEIPT PRINTER ........................................................................................................ 6-3

SECTION 7 - JOURNAL ENTRIES ..................................................................................................................... 7-1

JOURNAL ENTRIES ................................................................................................................................. 7-2

SECTION 8 - ERROR RECOVERY ..................................................................................................................... 8-1

INTRODUCTION ...................................................................................................................................... 8-2

ERROR RECOVERY ................................................................................................................................ 8-2

RESETTING THE CASH DISPENSER............................................................................................................ 8-3

MAKO DISPENSER ERROR CODES ............................................................................................................ 8-4

MISCELLANEOUS ERROR CODES .............................................................................................................. 8-4

SECTION 9 - CUSTOMER TRANSACTIONS .......................................................................................................... 9-1

INTRODUCTION ...................................................................................................................................... 9-2

CUSTOMER TRANSACTIONS ..................................................................................................................... 9-2

WITHDRAWAL TRANSACTION .................................................................................................................... 9-3

TRANSFER TRANSACTION ........................................................................................................................ 9-4

BALANCE INQUIRY TRANSACTION .............................................................................................................. 9-5

APPENDIX A - MECHANICAL COMBINATION LOCK INSTRUCTIONS ......................................................................A-1

ABOUT THE DIAL ................................................................................................................................... A-2

UNLOCKING 3-NUMBER COMBINATIONS .....................................................................................................A-2

TO LOCK .............................................................................................................................................A-2

CHANGING THE COMBINATION..................................................................................................................A-3

APPENDIX B - ELECTRONIC COMBINATION LOCK INSTRUCTIONS ......................................................................B-1

ENTERING COMBINATION .........................................................................................................................B-2

CHANGING COMBINATION ........................................................................................................................ B-2

LOCKOUT FEATURE ................................................................................................................................B-2

BATTERY REPLACEMENT .........................................................................................................................B-2

APPENDIX C - WARRANTY AND REPAIR POLICIES/PROCEDURES ......................................................................C-1

PARTS-ONLY LIMITED MANUFACTURER’S WARRANTY ...................................................................................C-3

DISCLAIMER OF WARRANTIES ..................................................................................................................C-3

SHIPPING DAMAGE ................................................................................................................................C-4

AUTHORIZED INSTALLATION AND SERVICE PROVIDERS...................................................................................C-4

TRITON’S TECHNICAL SERVICES DEPARTMENT ............................................................................................C-5

CONTACT INFORMATION ..........................................................................................................................C-6

INDEX ...................................................................................................................................................... I-1

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SECTION 1

INTRODUCTION

MAKO CASH DISPENSER OPERATION MANUAL

SECTION 1 - INTRODUCTION

WHAT’S IN THIS MANUAL

This manual describes all operating features of the Mako Cash Dispenser. It is divided into nine Sections and three Appendixes, which together provide the information necessary to setup and operate the unit. A brief description of each of these sections of the manual is provided below:

Section 2 - Features

This Section summarizes the major features and capabilities of the Mako Dispenser.

Section 3 - Operation and Setup

This Section covers initial setup of the various operating parameters of the Mako Dispenser.

Section 4 - Handling Cassettes

This Section shows how to remove, fill, and replace the dispenser’s note cassette.

Section 5 - Management Functions

This Section provides extensive coverage of Management Functions, which enable you to setup, configure and control the operation of the dispenser’s many operating features.

Section 6 - Maintenance

This Section describes the procedures for cleaning the unit and replenishing the receipt paper.

Section 7 - Journal Entries

This Section describes the parts of a typical journal entry. Journal entries are stored summaries of customer transactions and changes to the machine’s operational state.

Section 8 - Error Recovery

This Section addresses error recovery and provides short descriptions of various error conditions that may be encountered, along with recommended corrective actions in many cases.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 1 - INTRODUCTION

Section 9 - Customer Transactions

This Section provides diagrams which illustrate the sequence of actions and screen displays associated with Withdrawal, Transfer and Balance Inquiry transactions.

Appendix A

This Appendix provides instructions for opening and changing the combination of the mechanical combination lock. This lock is the standard locking device for the Mako security vault, which holds the cash dispensing mechanism.

Appendix B

This Appendix provides instructions for using the optional electonic combination lock, which can replace the mechanical lock on the security vault.

Appendix C

This Appendix provides warranty and Triton Technical Support contact information.

NOTE: If the Dispenser you are using does not have the ability to perform some of the functions described in this manual, it is because your processor does not support the feature or the Mako Dispenser was purchased without that particular option installed.

In this manual, the terms Mako, Mako Dispenser, Cash Dispenser, Dispenser, or Terminal are used interchangeably.

HAT IS MAKO?

Mako offers your customers the standard services commonly available from an Automatic Teller Machine (ATM), such as cash withdrawals, transfer of funds between accounts, and balance inquiries. However, it does not offer a deposit option.

Once a withdrawal has been completed, the transaction processor (the organization that handles the connection between the terminal and the banking system “network”) automatically debits the customer’s account. The processor credits the merchant’s account for the amount of the with- drawal plus any surcharge (if applicable) at the end of the business day.

As is typically the case with non-bank (“retail”-style) ATMs, the Mako ATM does not accept cash deposits.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 1 - INTRODUCTION

BALANCING DAILY TRANSACTIONS

Mako keeps track of all transactions and provides simple printed reports to assist in maintaining accurate balance records. The DAY CLOSE function, for example, summarizes the transaction activities of the previous business day. The CASSETTE CLOSE function summarizes the activities since the cash-dispensing cassette was last loaded.

The exact details of the closing procedure vary slightly, depending upon the sponsoring network. The closing procedures that are applicable in most cases are described in detail in Section 5, Management Functions.

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SECTION 2

FEATURES

MAKO CASH DISPENSER OPERATION MANUAL

SECTION 2 - FEATURES

MAKO CASH DISPENSER

The general features of the Mako Cash Dispenser are described in Table 2-1:

Table 2-1. Mako Cash Dispenser Features.

• UL approved.

• Uses an ordinary dial-up telephone line, instead of an expensive leased line.

• 2400 bps (bits-per-second) modem standard (optional 14400 and 33600 bps

modems available).

• Cassette holds approximately 1000 new/750 used US currency notes.

• Escrow compartment holds rejected notes for safekeeping and ease of accountability.

• Reliable friction-feed, positive-drive cash dispensing mechanism.

• Electronic journal can store up to 2045 of the most recent transactions for later printout.

• Intuitive, user-friendly keypad and display interface.

• 320 x 240 dot resolution gray-scale (16 shades of gray) backlit Liquid Crystal

Display (LCD). Optional Color LCD display available.

• Flush-mounted magnetic dip-style card reader.

• Fixed-head thermal printer designed for quiet operation.

• Modular design for ease of maintenance.

Figures 2-1 shows the Mako Cash Dispenser.

NEW FEATURES

The version 4.1 release of terminal operating software provides significant enhancements to the capabilities of the Mako Cash Dispenser. These new features are summarized in the following paragraphs.

• Improved Monochrome Graphic Display Support

The rendering of gray-scale images has been improved significantly. The availability of a more life-like rendering of monochrome graphics can make the use of these images a more appealing option in certain applications.

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Figure 2-1. Mako Media Dispenser.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 2 - FEATURES

• 256-Color Ad Graphic Display Support

ATM Software Release 4.1 delivers support for the new 256-color display feature of Triton Systems ATMs. Ad Graphic screens can now be displayed using a richer palette of 256 colors.

• MAC Data Encryption Support

ATM Software Release 4.1 implements support for the Message Authentication Code (MAC) data encryption protocol. This capability is typically referred to as “MAC-ing”. NOTE: This

feature is currently only available in the Triton Standard version of ATM Software Release

4.1. Also, the SPED option (described below) is required to support MACing.

MACing Provides increased protection for message traffic to and from the ATM.

• SPED PIN Entry Device Support

The newest ATM EPROM upgrade, along with Software Release 4.1, support an optional feature of Triton Systems ATMs known as the Secure PIN Entry Device, or SPED. Note that the SPED option is required in order to support MACing. SPED is an encryption system that offers additional protection for the customer PIN during entry at the ATM keypad.

• DATAPAK 3000 Communications Protocol Support

ATM Software Release 4.1 is DATAPAK 3000 protocol-compliant. This new capability enables the ATM to interface with designated DATAPAK intermediaries (in the Canadian market region), who in turn provide connectivity to the appropriate transaction processor. NOTE: This

feature is only available for use in the Canadian market.

DATAPAK 3000 connectivity is typically faster and more cost-effective than a direct dial-up connection between the ATM and the transaction processor.

STANDARD FEATURES

The standard operating features of the Mako Cash Dispenser are summarized in the following paragraphs.

• Close Scheduling

This function enables the operator to establish a time at which the terminal will automatically initiate a close operation with the processor. If only manual initiation of a close is desired, this feature can be turned off.

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SECTION 2 - FEATURES

• Exit Message

This feature allows a message to be displayed to the customer at the conclusion of a transaction. The content of the message is determined by the operator.

• Predial Capability

By initiating the call to the processor immediately after the customer inserts and removes their ATM or credit card (predialing), the actual transaction, once selected, can be completed more quickly. If desired, the predial capability can be disabled, in which case the call to the processor will not be made until after the customer actually chooses a transaction.

• Alarm Thresholds

NOTE: This feature must be used in conjunction with Triton Connect version 3.0 or later.

This feature enables the terminal to detect and automatically report the following conditions to a remote personal computer (PC) that is running Triton Connect (version 3.0 or later):

1.) The level of cash in the cassette has fallen below a pre-defined threshold.

2.) The number of journal entries has risen above a pre-defined threshold.

In addition, a journal transfer feature allows the terminal to automatically transfer the contents of the electronic journal to the Triton Connect PC.

• Transaction and Account Type Configuration

This feature enables the terminal operator to select the types of transactions (transfers or balance inquiries) or accounts (savings or credit card) that will be presented to the customer. This feature does not affect the availability of withdrawal transactions from checking accounts, which are always presented.

• Electronic Journal

The Mako Dispenser features a solid state electronic journal, instead of the traditional mechanical journal printer . The electronic journal is based on proven Triton technology and provides improved reliability and ease of use.

The details of each transaction are stored in the journal’s memory, and can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of the records made.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 2 - FEATURES

Normally , journal data is printed by the unit’s receipt printer, but with the optional T riton Con- nect software package the information can be sent to a remote PC (Personal Computer) for storage and subsequent analysis.

The information in the electronic journal is maintained in a safe and secure environment. The journal is physically located in the lower security compartment of the unit, making it as secure as the cash itself. Even after a transaction record has been printed to the receipt printer, it can still be read and printed again. Old records are retained in the electronic journal until 2045 records have been stored, at which time the journal must be printed or cleared.

The software on the terminal makes it easy to retrieve stored information as often as necessary . From the operator’s standpoint, use of the journal is simple. All that is required of the operator is to do a PRINT JOURNAL command on a regular basis. Typically, the journal should be printed out whenever a DAY CLOSE is completed, although this is not a requirement.

When the PRINT JOURNAL command is selected, only the records acquired since the last PRINT JOURNAL command will be printed. Therefore, you don’t have to keep track of what record was printed last, because the terminal does it for you.

If the printed copy of a group of records is accidentally lost or destroyed, or the receipt printer runs out of paper before completely printing a group of records, it is a simple matter to reprint them, since they remain stored in the journal (until overwritten, as explained earlier).

• Distributor EPROM Access With Challenge

This feature provides increased security by allowing each distributor to select their own unique EPROM access code for each terminal they sell or service. Procedures for entering and changing the EPROM Access Code are contained in the Mako Dispenser Installation and Service Manual.

• Status Monitoring

This feature (not available with all versions of the terminal’s operating software) allows information about the operational status of the terminal to be provided to the processor. The feature is activated using the terminal’s Management Functions.

• Language Option

The Mako Dispenser has a screen language option. This option allows the terminal user to select a preferred language (such as Spanish) when beginning an ATM transaction.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 2 - FEATURES

• International Monetary Support

This feature allows installation and service personnel to select one of a number of monetary symbols (such as C, ¢, $, ƒ, L, P dispensed by the Mako Dispenser. The default symbol can be viewed and changed through the Management Functions.

• Six-Digit Amount Entry Fields

U.S. domestic versions of the terminal operating software allow up to six digits to be entered in all fields where a cash amount is expected. Some international versions of the software allow extended field-lengths (see Extended Fields).

• Receipt Printer Paper Low Option

£, Q, ¥) that describe the type of currency that will be

t.,

This features allows the end user to determine whether or not the terminal is allowed to continue processing transactions when the receipt printer paper is low or the printer has run completely out of paper.

• Graphics Memory

All Mako terminals with monochrome displays include 512 kilobytes (KB) of “flash” type memory , which can be used for the storage of Ad and/or printer graphics. Terminals with color displays come with 1.5 megabytes (MB) of memory (standard), but can be upgraded in 512 KB increments, to a maximum of four megabytes.

Formatting Memory

Graphics Memory is formatted so that it is ready to accept downloaded files from a Triton Connect Host Computer. The memory is initially factory formatted. If it becomes necessary to format the memory, it can be accomplished by two methods.

**CAUTION**

Formatting Graphics Memory will erase all stored graphics files. Do not format the memory unless you are certain you wish to erase all data stored in it!

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Formatting Graphics Memory from a Triton Connect Host Computer

The first method uses Triton Connect to send a message to the terminal from the Triton Connect Host Computer that tells it to format Graphics Memory.

Formatting Graphics Memory at the Local Terminal

Graphics Memory can also be formatted from the local terminal through the Management Functions. Refer to the section on Management Functions for procedures.

• AD Screens

An Ad Screen is a promotional or advertising graphic that is displayed on the Mako Dispenser LCD screen. It is displayed alternately with the Customer Welcome screen graphic (while the terminal is idle) and while a customer transaction is being processed. Triton Connect Software Release 1.8 or higher is required to support the use of AD Screens.

Triton Connect has the ability to format 16-bit color graphics for use in AD Screens (this requires the optional 16-color LCD display), to format monochrome graphics for use in receipt printouts, and to create text-based messages.

Once formatted, the graphics and text-based messages can be downloaded to a terminal by the Triton Connect host computer. The time of day a specific Ad Screen is displayed and the duration it will be displayed can also be controlled.

• Text-Based AD Screens

Text-based AD Screens can be displayed to the customer while the terminal is performing a transaction. A maximum of four text-based ads can be displayed during the interval that the “Transaction Processing - Please Wait” message screen is being shown to the customer.

Each ad consists of up to eight lines of text, and each ad can be displayed for an operatorspecified duration. The messages are created and downloaded to the terminal using Triton Connect Software Release release 1.8 or above.

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SECTION 2 - FEATURES

• Receipt Printer Graphics

Triton Connect Software Release 1.8 or higher allows a bit-mapped graphic image in “.bmp” format to be downloaded to the terminal. This graphic is printed on the receipt when the PRINTED GRAPHIC option is enabled through the Management Functions.

• Prize Coupons Option

The Mako Dispenser may be configured to award “prize coupons” to customers on a random chance or a withdrawal amount-determined basis. Coupons are awarded as printed messages presented to the customer on a separate receipt. The messages consist of four lines of text, with up to 40 characters in each line. The text of the message is entered from the terminal’s keypad.

There are two methods of awarding coupons. The RANDOM approach awards coupons randomly within a specified percentage range (such as 3% of transactions) set in the management Functions.

The LEVEL approach awards a coupon to each customer that withdraws an amount equal to or greater than a specific dollar value that is set in the Management Functions.

Whn a coupon is awarded, the Mako Dispenser beeps a distinctive tone, displays a message to alert the customer and prints a coupon after the money is dispensed (but before the customer receipt is printed). The prize coupon is printed on a separate receipt and a full cut is made between the coupon and the customer receipt.

• Receipt Option

This feature allows the operator of the Mako Dispenser to provide customers with the option of whether or not to receive a receipt after completing a transaction. The factory default for the RECEIPT OPTION is disabled, meaning a receipt will always be issued after each transaction (the customer does not have the option to choose).

If the RECEIPT OPTION is enabled, the customer is given the option of choosing to receive or not receive a printed receipt at the end of the transaction. If the customer fails to make a receipt choice, the receipt will be printed automatically after a 40- second time out period has elapsed.

Figure 2-6. Prize Coupons.

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• Color Display Option

The Mako Dispenser can be equipped with an optional 16-color LCD display. As with the standard gray-scale display, the customer is guided through a transaction by selecting various options from menus that are presented on the LCD. Additionally , the terminal has the capability of displaying promotional information (AD Screens) in color while it is idle or when the customer is waiting for a transaction to be completed.

• Triton Connect

Triton Connect is an optional software package available through your service provider that facilitates remote data retrieval and monitoring of your Triton Systems Mako Dispenser. The advantages of this feature are reduced service calls and simplified terminal configuration changes, which in turn provides more imcashte and economical service for you.

The Triton Connect software runs on a remote host computer, and uses standard dial-up telephone lines to access and monitor the terminal. Triton Connect operates by dialing up the terminal and retrieving its data.

The Triton Connect host computer can monitor your Mako Dispenser 24 hours a day, seven days a week, and can receive an incoming call from the Mako Dispenser if there is a system error or service is required.

The Terminal Configuration options in the Management Functions area enable you to activate or deactivate Triton Connect access to the terminal.

Key information about the status of the terminal is collected and stored at a central location by your service provider. W ith this data, customer transaction reports can be developed that make it easy to monitor your Mako Dispenser’s performance, schedule cash replenishment, and provide instant status for service dispatch should a problem occur.

• Extended Amounts

The standard length of a currency amount entry field is 6 characters in U. S. domestic versions of the terminal operating software. In some international applications this length is insufficient to allow the entry of the full range of monetary values available in the local currency type. The Extended Amounts feature allows the selection of 12-character currency amount entry fields for those applications that require it.

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Once selected, the Mako Dispenser can accept the entry of extended amounts for customer withdrawal and transfer transactions. The feature is activated using the terminal’s Management Functions.

• Date/Time Format

This option allows the operator to select either MM/DD/YY or DD/MM/YY as the format the terminal will use when printing receipts and other reports.

• Year 2000 Compliance

The Mako Cash Dispenser has been tested to be 100% Year 2000 compliant.

Data Content/Integrity

Triton Cash Dispensers obtain date information from two sources: an internal clock, and the transaction processor or switch.

The internal clock is implemented by a Real Time Clock (RTC) integrated circuit. This device stores the year as a two-digit number (e.g. 1999 is stored as ‘99’). It will correctly roll from ‘99’ to ‘00’ at midnight on December 31, 1999. The software on the Cash Dispenser uses the date information solely for date/time stamping purposes on reports produced by the ATM. No calculations are performed using date arithmetic that would be adversely affected by the interpretation of ‘00’ as 1900 instead of 2000. All reports that include a date are printed in the format MM/DD/YY or DD/MM/YY, as selected via Management Function control.

The date supplied by the processor or switch is also provided in the format that implements the year as two digits (either MM/DD/YY or YY/MM/DD, depending on the individual processor). This date is only used for date/time stamp purposes.

Data Content/Integrity

All date fields will remain as two digit representations, with the understanding that ‘00’ will refer to the year 2000. No fields are to be expanded, either for storage or printing purposes.

Processor/Switch Compatibility Issues

While Triton has tested its own products and software to ensure compatibility with the Year 2000 change, it is not certifying the capability of the processors or switches that drive its terminals to handle the change.

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SECTION 3

OPERATION AND SETUP

MAKO CASH DISPENSER OPERATION MANUAL

SECTION 3 - OPERATION AND SETUP

BASIC OPERATION

This chapter describes the basic operation and setup of the Mako Dispenser.

MENU-BASED OPERATION

The Mako Dispenser operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the screen keys located to the left and right of the display (see Figure 3-2). For the purpose of security many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.

When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If the user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the user is returned to the function that was active prior to the timeout. If the user does not make a selection within an additional 30-second countdown period the Mako Dispenser will automatically go to the Customer Welcome screen.

Figure 3-1. The TOP MENU display.

When the unit is turned on, the dispenser will beep once and the Top Menu, shown in Figure 3-1, will appear on the display screen after a few seconds. From the Top Menu, you can either:

1.) Activate the Mako Dispenser to perform customer transactions by pressing the key next to

CUSTOMER TRANSACTIONS.

2.) Enter the Mako Dispenser system management area by pressing the key next to MANAGE-

MENT FUNCTIONS.

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MAKO CASH DISPENSER OPERATION MANUAL

If you do not select a menu choice within 30 seconds

SCREEN KEYS

the Mako Dispenser will automatically default to the Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transactions shortly after power is restored).

KEYPAD OPERATION

The user interface of the Cash Dispenser consists of the LCD display and 24 rubber keys on three keypads. The primary menu navigation keys are arranged in two four-key groups, one group on either side of the LCD display . The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD display.

All of the keys that a customer would use to conduct transactions have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act. To activate a key, press it until a beep is heard. If the key does not beep, it means that the key is not active for the current function, or the key was not pressed firmly enough.

ALPHANUMERIC KEYS

Figure 3-2. Cash Dispenser Keypad.

BLUE KEY

The entry of numeric characters via the keypad is straightforward: simply press the desired key. However, in certain management function screens it may be necessary to enter alphabetic characters, a procedure that requires a little more explanation. On such screens a flashing cursor will be evident on the display, representing the location where the next character you enter will be displayed. To enter a letter or punctuation mark, you will first press the <BLUE> key, and then you will press the number that has the letter or other character you want.

Each of the numbered keys (<0> through <9>) has six characters available. See Figure 3-3, Alphanumeric Keypad, and Table 3-1, Keypad Characters. On most of these keys (<2> through <9>), the first three of the available characters are alphabetic, and are printed on the keycap above the number character. Two keys, the <0> and <1>, are different. The <0> key does not show any additional characters, while the <1> key shows two alphabetic characters (‘QZ’).

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Figure 3-3. Alphanumeric Keypad.

Table 3-1. Keypad Characters.

The first character on the first key (0-9) you press after the <BLUE> key will be displayed at the current cursor position. Pressing the same key repeatedly will cycle the displayed letter through the available character choices for that key (X1-X6). When the desired character is displayed, press the <RIGHT ARROW> key to ‘lock it in’ and move the cursor to the next position. Repeat these steps to enter the next character.

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The <RIGHT ARROW> and <LEFT ARROW> keys are used in most alphanumeric data entry situations. The <LEFT ARROW> is used to back up and erase a character. The <RIGHT ARROW> is used to lock in a character. These keys will auto-repeat if held down for more than one second.

The <CHANGE> key can be used to clear an entry and start over. The <CANCEL> key will abort the current transaction.

The keys located beside the display are called the Screen Keys. They are used in the selection of menu functions. A Screen Key is only active when a function or menu option name is displayed beside the key.

CHANGING TO MANAGEMENT FUNCTIONS

You can enter the terminal MANAGEMENT FUNCTIONS main menu screen by performing any one of the three procedures listed below:

1. The Customer Welcome screen shows an animation of a hand inserting and removing a

card, with a message describing how to begin a transaction. If this screen is being displayed, press and hold down the <BLUE> key; while holding down the <BLUE> key, press the <1> key. Release both keys. After a moment the Top Menu screen (shown in Figure 3-1) will be displayed. Select the MANAGEMENT FUNCTIONS option.

2. Reset the Dispenser by pressing and releasing the Reset Switch found on the front panel of

the Memory Module, which is located in the card cage inside the upper enclosure of the terminal. When the Top Menu is displayed select MANAGEMENT FUNCTIONS.

3. Remove and then reapply power to the terminal using the ON/OFF switch located on the

right side of the card cage inside the upper enclosure of the terminal. When the Top Menu is displayed select MANAGEMENT FUNCTIONS.

The Top Menu allows you to choose one of two options, CUSTOMER TRANSACTIONS or MANAGEMENT FUNCTIONS. Selecting CUSTOMER TRANSACTIONS changes the display to the Customer Welcome screen so the Dispenser is ready to perform customer transactions. Selecting MANAGEMENT FUNCTIONS opens the password screen, which in turn provides access to menus that are used for changing or viewing terminal parameters.

Whenever the MANAGEMENT FUNCTIONS choice is selected, the Dispenser will ask for a password to be entered. For a first-time configuration, enter the default MASTER P ASSWORD of ’123456’ on the keypad and then press the <OK> key. This ‘default’ password will be valid until it is changed.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 3 - OPERATION AND SETUP

**NOTE**

The operator of the Mako Dispenser must change the MASTER PASS-

WORD to a new number when the installation is complete.

The Top Menu serves an alternative purpose in the event of a machine malfunction or other error condition. Such conditions are normally reported by an “OUT OF SERVICE” message screen. The typical response to this message is to reset the Cash Dispenser. After resetting the Cash Dispenser the Top Menu screen will display any applicable status messages and error code numbers.

The two options presented in such instances will be RESET ERROR and MANAGEMENT FUNCTIONS. Press RESET ERROR to attempt to clear the error, or enter the MANAGEMENT FUNCTIONS area, as desired. See Section 8, Error Recovery, for more information.

INITIAL MAKO DISPENSER CONFIGURATION

There are seven configuration parameters that must be set when a Mako Dispenser is installed. These parameters do not need to be set in any particular order, but they MUST be entered into the Mako Dispenser to enable customer transactions to take place. Once they are set, they are retained internally, even when the Mako Dispenser is turned off.

Detailed procedures describing the step-by-step setup of each terminal parameter are located in Section 5 of this manual.

• Terminal Number

The TERMINAL NUMBER is a unique string of alphanumeric characters (numbers and/or letters) that identifies your Mako Dispenser to the processor. The TERMINAL NUMBER is assigned to your Mako Dispenser by your processor

The TERMINAL NUMBER and TELEPHONE NUMBER MUST be set before the Mako Dispenser can go on-line and before the communications key can be downloaded.

• Telephone Number

The Mako Dispenser communicates to your host processor over a dial up phone line. The phone number of the processor must be entered before live transactions can be performed.

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SECTION 3 - OPERATION AND SETUP

• Surcharge Mode

Some networks allow a surcharge, or terminal fee, to be imposed on withdrawal transactions. If surcharges are in use on your network, you are required to notify the customer of the possibility of an additional fee before the transaction is processed. The customer must be given a chance to cancel the transaction.

Setting the SURCHARGE MODE to ENABLED will cause the surcharge warning screen to be displayed after the customer’s card is inserted. The surcharge warning screen notifies the customer of a possible fee and its amount. The customer is given the opportunity to cancel the transaction at no charge or to accept the surcharge and continue with the transaction.

If your network does not allow surcharges, the SURCHARGE MODE must be set to DISABLED.

The amount of the surcharge is stored in the Dispenser and displayed to the customer. The SURCHARGE AMOUNT displayed on the screen can be set manually via the SURCHARGE AMOUNT menu. In some cases this value is downloaded from the processor at the same time the communications key is downloaded.

Manually changing the SURCHARGE AMOUNT to a different value does not automatically change the surcharge collected by the processor for a transaction. It will only change the

surcharge in the surcharge-warning message shown to the customer and NOT the actual fee collected for the transaction, so be sure the values are the same AND are accurate!

• Multiple Amount

This is the value of the denomination of the cash in the currency cassette. It must be set to a value that is at least 1/20th of the MAXIMUM AMOUNT. For example, if the MAXIMUM AMOUNT is 200.00, then the MULTIPLE AMOUNT must be at least $10.00 ($20.00 would also work).

The factory default for the MULTIPLE AMOUNT is $0.00.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 3 - OPERATION AND SETUP

• MAC Master/Working Keys

The MAC MASTER KEY is used to decrypt the MAC WORKING KEY. Each key is a 16character string, consisting of a combination of the digits 0-9 and the letters A-F. The MAC MASTER KEY may be injected from a personal computer (using a special floppy disk), or entered manually at the keypad.

• PIN Master/Working Keys

The PIN MASTER KEY is used to decrypt the PIN WORKING KEY. The PIN WORKING KEY was referred to in previous versions of ATM software as the COMMUNICATIONS (COMMS) KEY. Each key is a 16-character string, consisting of a combination of the digits 0-9 and the letters A-F. The PIN WORKING KEY may be entered manually or downloaded from the processor.

DDITIONAL PARAMETERS

In addition to the configuration parameters described in the previous paragraphs, there are several other parameters that will need to be entered into the Dispenser to complete its setup. The procedures for setting each of these parameters are found in Section 5 of this manual. Some parameters are processor-specific and may not be available for all locations.

• Maximum Amount

The maximum withdrawal limit must be entered into the Dispenser before any transactions can be completed. This number is the largest dollar amount allowed for a single withdrawal transaction. The MAXIMUM AMOUNT may be set from $1 to $999 in increments of $1 and must be set to a multiple of the denomination of the currency in the cassette. Factory default is set to $500.00. The value must be a whole dollar amount only.

Whenever a withdrawal transaction is processed, the amount entered or selected is compared to the MAXIMUM AMOUNT parameter. If the entry is lar ger, an error message warns the user and displays the maximum allowable amount. Additionally, the MAXIMUM AMOUNT cannot be more than 20 times greater than the denomination of the currency in the cassette.

The MAXIMUM AMOUNT entered into the Dispenser DOES NOT override any maximum set by a network. The transaction will be sent to the network if the amount entered or selected is less than the maximum. The network must still approve the requested amount.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 3 - OPERATION AND SETUP

• Store Message

The Store Message consists of up to four lines of text that are printed at the top of each receipt and report. This message is typically used to print the store name, address and phone number.

• Marketing Message

The Marketing Message consists of up to four lines of text that are printed at the top of each receipt and report. This message can be used for advertising purposes, sales notifications, promotions, or other purposes.

• Surcharge Owner

The name of the surcharge owner is stored in the terminal and printed on the receipt.

• Terminal Owner

The name of the Terminal Owner is stored in the terminal and displayed to the customer in the surcharge-warning message.

• Welcome Message

The Welcome Message consists of three lines of text that are displayed on the Customer Welcome screen.

• Language Option

This feature allows the terminal operator to select the language that is displayed to the customer during a transaction, as well as the language in which the Management Functions are presented. A feature is also provided that gives the customer the option of selecting a preferred language. Also, some terminal software versions allow receipts to be printed using the nonEnglish language choice.

• Receipt Option

This feature allows the customer to select the option of receiving or not receiving a receipt at the completion of a transaction.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 3 - OPERATION AND SETUP

• Coupon Options

Coupons are used for promotional purposes. The owner of the Mako Dispenser can use the Coupon Options feature to issue printed coupons from the receipt printer. Coupons are issued randomly (based on percentage) or whenever a customer uses the Dispenser to withdraw more than a predetermined minimum amount of cash.

• Date/Time Format

This option allows the operator to select either MM/DD/YY or DD/MM/YY as the format the terminal will use when printing receipts and other reports.

SETUP PARAMETERS

Table 3-2, Mako Setup Parameters, lists all of the operator-configurable parameters accessible through the Management Functions. References to the specific pages in Section 5, Management Functions, are provided to help quickly locate the description and applicable setup instructions for each parameter. In most cases the factory default value of each parameter is also provided.

Although many of the parameters have been set at the factory, it is important to verify that the settings are appropriate. Certain default values are merely ‘place holders’ and should be changed to reflect the actual settings and values required. Review the table and take the time to make the necessary changes and updates as needed to ensure the terminal is completely setup, customized for its intended application, and ready to operate.

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SECTION 3 - OPERATION AND SETUP

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3-11

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SECTION 4

HANDLING CASSETTES

MAKO CASH DISPENSER OPERATION MANUAL

SECTION 4 - HANDLING CASSETTES

MEDIA CONDITION

Documents loaded into the note cassette must be in “fit” condition if a high level of performance (low reject and failure rate) is expected from the Mako dispensing mechanism. “Fit” documents are defined as those that do not possess any of the defects listed below:

l Used Currency

“Fit” used currency does not possess any of the following defects:

Ü Sticky substances on the surface of the paper. Ü Tears, holes, or missing sections in the body of the currency. Ü Tape on the surface of the currency used for repairing, patching or any other purpose. Ü Staples, pins, or any other foreign objects attached to the currency. Ü Two or more sheets of currency joined by any means. Ü Nearly new currency which has been excessively crumpled or crinkled.

l New or Uncirculated Currency

“Fit” new or uncirculated currency does not possess any of the following defects:

Ü All the conditions listed above for used currency. Ü New or uncirculated currency must be “burst” and fully separated prior to loading

into cassettes.

EPLENISHING CASSETTES

1. Open the security container via the enclosure lock on the front of the unit. Swing the door out to gain access to the dispenser mechanism, which is attached to the back surface of the door panel.

2. For security reasons the cassette is locked to the chassis of the dispenser mechanism. To unlock it, use the provided access key to disengage the locking mechanism. (See Figure 4-1.)

Figure 4-1. Unlock the cassette.

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SECTION 4 - HANDLING CASSETTES

3. Lift the cassette up slightly, so that its rear bottom edge lifts free of the two alignment pins on the top of the dispenser chassis. (See Figure 4-2.)

Figure 4-2. Lift cassette to clear the alignment pins.

4. Pull the cassette out slightly , so that you can place your free hand around the front of the cassette opening. This is the feed end of the cassette. Apply pressure with your palm and curl your fingers around the bottom front edge of the cassette to prevent any remaining notes from falling out. Slide the cassette up and out of the dispenser chassis. (See Figure 4-3.)

MAKO CASH DISPENSER OPERATION MANUAL

If there are any notes remaining in the dispenser chassis, remove them by carefully pulling them from under the pickup wires. If necessary , turn the motor pulley manually to eject any notes lower in the feedpath.

5. Transport the cassette to a flat work surface. Remember to hold the cassette level, maintaining constant pressure to any existing notes to prevent them from falling out.

Figure 4-3. Lift cassette from dispenser chassis.

Figure 4-4. Hold notes during transport.

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SECTION 4 - HANDLING CASSETTES

6. Place the cassette on a level, flat surface, oriented so that the feed opening is up, as in Figure 4-5. Place a small bundle of notes, approximately one inch thick, on top of the opening. If there are no notes already in the cassette, the bundle will rest on the spring pressure plate.

Figure 4-5. Place bundle of notes on top of feed opening.

7. Apply just enough pressure to the center of the bundle to overcome the spring action of the internal pressure plate, so that the bundle of notes is pushed into the cassette. Repeat Steps 6 and 7 to fill the cassette.

While holding the cassette as you did in Step 5, shake it slightly to level out the stacks of currency . Follow the next steps to return the cassette to the dispenser mechanism.

8. Lower the cassette back into the dispenser chassis at an angle and slide it forward. Remove your hand from the front of the cassette to allow it to slide completely forward. Keep the rear of the cassette raised slightly, as shown in Figure 4-7.

Figure 4-6. Press note bundle into cassette.

Figure 4-7. Slide/lower the cassette back into the dispenser chassis.

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SECTION 4 - HANDLING CASSETTES

9. Lower the cassette onto the alignment pins.

Figure 4-8. Lower cassette into final position..

MAKO CASH DISPENSER OPERATION MANUAL

10. Lock the cassette into the dispenser mechanism chassis. Remove the cassette locking key. Close the security container door and lock the security container.

Figure 4-9. Lock the cassette into the dispenser chassis..

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SECTION 5

ANAGEMENT FUNCTIONS

MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

INTRODUCTION

This section describes the MANAGEMENT FUNCTIONS available for controlling the Cash Dispenser. When the CUSTOMER WELCOME screen is displayed, you can access the MANAGEMENT FUNCTIONS menu by following the procedure described next.

ACCESSING THE MANAGEMENT FUNCTIONS MENU

1.) Press and hold down the <BLUE> key; while holding down the <BLUE> key, press the <1> key. Release both keys. After a moment the Top Menu will be displayed.

2.) At the Top Menu (see figure to the right), select MANAGEMENT FUNCTIONS.

The TOP MENU Screen.

3.) Enter the MASTER or ADMINISTRA TION password at the Password Entry display (see figure below). The factory default MASTER PASSWORD is ‘123456’. The factory default ADMINISTRATION PASSWORD is ‘987654’.

The PASSWORD entry screen.

When a valid password is entered, the MANAGEMENT FUNCTIONS menu (see the figure on the next page) will be displayed. Once you have entered the MANAGEMENT FUNCTIONS Menu you may perform any of the functions allowed by the type of password used.

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SECTION 5 - MANAGEMENT FUNCTIONS

The MANAGEMENT FUNCTIONS Screen.

The ADMINISTRATION password allows access to a limited group of functions such as CLOSE, DIAGNOSTICS, etc. The MASTER PASSWORD allows access to all functions performed with the ADMINISTRATION password plus access to the Cash Dispenser configuration functions. Each MANAGEMENT FUNCTION description will include the function name, instructions for accessing the function, a factory default value (if applicable) and any error conditions associated with the use of the function.

FUNCTION AVAILABILITY

Some function screens or options described on the following pages may be present but not accessible on your Cash Dispenser. In these cases when you attempt to access the function you will receive a message informing you that the feature or hardware required to support it is not available.

In other cases a function screen or option described here may not even be present in the Management Functions for your particular Cash Dispenser. In such cases this is because the function is not available in the version of terminal operating software currently loaded in the unit.

You may also notice that the factory default values for some functions on your terminal may differ from the values shown in this manual. Again, this is because versions of the terminal operating software customized for a particular processor may require non-standard default values for some parameters.

MANAGEMENT FUNCTIONS CHART

The chart on the next page shows the organization of the various Management Functions. You can use this chart to quickly navigate to a particular function, or simply to see how functions are grouped and related together at different “levels” of the menu structure.

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SECTION 5 - MANAGEMENT FUNCTIONS

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Management Functions Chart

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: MANAGEMENT FUNCTIONS

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

Select the MANAGEMENT FUNCTIONS option from the Top Menu (see page 5-2 for instructions on how to access the Top menu).

DESCRIPTION:

The MANAGEMENT FUNCTIONS menu allows the terminal operator to access the following functions:

1.) CLOSE

2.) DIAGNOSTICS

3.) LANGUAGE/IDIOMA

4.) JOURNAL

5.) PASSWORD MAINTENANCE

6.) TERMINAL CONFIGURATION

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: CLOSE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

Select the CLOSE option from the MANAGEMENT FUNCTIONS screen to view the options available from the SELECT CLOSE FUNCTION menu.

DESCRIPTION:

The SELECT CLOSE FUNCTION menu allows the terminal operator to perform the following functions:

1.) SCHEDULE CLOSE

2.) TRIAL CASSETTE BALANCE

3.) TRIAL CLOSE

4.) DAY CLOSE

5.) SEND TERMINAL TOTALS

6.) ENTER QTY. IN CASSETTE

7.) CASSETTE CLOSE

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SCHEDULE CLOSE

FACTORY DEFAULT: OFF

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT FUNCTION screen.

2.) Select SCHEDULE CLOSE.

DESCRIPTION:

This function allows you to turn on or off the SCHEDULE CLOSE feature. It also provides access to the CHANGE SCHEDULE function, which allows you to specify the time of day when a CLOSE process will be automatically initiated (if the SCHEDULE CLOSE feature is turned ON). When the feature is turned OFF, the close procedure must be initiated manually.

The current state of the SCHEDULE CLOSE feature is shown as either ON or OFF in the label on the left-hand side of the display . Press the button next to this label to toggle the state of the feature between ON and OFF.

NOTE: The close information will be written to the Electronic Journal, allowing it to be printed out, or retrieved by a remote computer equipped with Triton Connect software (version 3.0 or later). Day Close reports initiated by this function will not be printed by the receipt printer.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: CHANGE SCHEDULE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT FUNCTION screen.

2.) Select SCHEDULE CLOSE.

3.) Select CHANGE SCHEDULE.

DESCRIPTION:

This function is used to set the time, in hours and minutes, at which the terminal will automatically initiate contact with the processor and perform a DA Y CLOSE operation. The time is entered in the form ‘HH:MM:SS’ (hours, minutes, seconds). Do not enter the ‘:’ characters separating the fields, just the fields themselves. Press CLEAR to erase everything and start over. Press the BACKSPACE key to back up and erase a single character. Press QUIT to escape without doing anything. Press SET TIME to load the entered time into the clock.

The Cash Dispenser will not let you enter an invalid number for hours or minutes. The clock will properly handle the rollover to the year 2000.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: TRIAL CASSETTE BALANCE

ACTORY DEFAULT: N/A

CCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT FUNCTION screen.

2.) Select TRIAL CASSETTE BALANCE.

DESCRIPTION:

Selecting this function prints a receipt summarizing activity on the cassette since the last CASSETTE CLOSE was performed. The totals are not cleared (set to zero) or reported to the host during a trial cassette close.

The following information is provided:

1.) ST AR T . Includes the starting quantity of notes

in the cassette, and the total value of this quantity .

2.) DISPENSED. Shows the number of notes that

have been dispensed and the value of this quantity of notes.

Sample TRIAL CASSETTE CLOSE receipt.

3.) REMAINING. Shows the number of notes remaining in the cassette, and the total value of

these notes.

4.) VALUE OF EACH DOC. The denomination of the notes in the cassette.

5.) TRANSACTIONS. The number of transactions that have occurred since the last.

6.) REJECTS. The number of reject events. Rejects can involve more than a single note per event.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: TRIAL CLOSE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT FUNCTIONS screen.

2.) Select TRIAL CLOSE.

DESCRIPTION:

The TRIAL CLOSE function is used during the daily close procedure. It does the same thing as DAY CLOSE, except that the totals are not cleared.

The report printed by the TRIAL CLOSE is used to balance your Cash Dispenser before you actually balance with your processor. It contains information obtained from the processor and information that is obtained from the terminal itself.

T ypically, you would do a TRIAL CLOSE to get the totals from the Cash Dispenser.

The report shows the total number of customer transactions (Withdrawals, Inquiries and Transfers) recorded by the host processor and the terminal since the last Day Close was performed. The two-column format allows the host and terminal totals in each category to be easily compared. The ‘Settlement $’ value is the host processor ’s record of the total currency dispensed from the terminal since the last Day Close was performed.

ERROR CONDITIONS:

A call to the processor host computer is required to complete the operation. If the call to the host is not completed successfully , a warning (***HOST TOTALS NOT RECEIVED***) will be printed on the report.

Sample TRIAL DAY CLOSE receipt.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: DAY CLOSE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT FUNCTIONS screen.

2.) Select DAY CLOSE.

DESCRIPTION:

The DAY CLOSE Function is used to complete daily balancing of the Cash Dispenser with the processor. The DAY CLOSE is performed to clear the totals and switch to the next business day. This function prints a report summarizing all of the activity done by the Cash Dispenser since the last DAY CLOSE was completed. The information includes a total of all transactions.

This function also calls your host processor’s computer and commands it to download the totals it has accumulated for the current business day.

The DAY CLOSE is normally completed as the final step in the daily balancing process. The DAY CLOSE report is printed to the receipt printer. The TRIAL CLOSE function does the same thing as the DA Y CLOSE, except that the totals are not cleared. See the TRIAL CLOSE function for more information.

NOTE: If the DAY CLOSE is not performed at the same time as the processors’ day close, the host and terminal totals may not match.

Sample DAY CLOSE receipt.

ERROR CONDITIONS:

IA call to the processor host computer is required to complete the operation. If the call to the host is not completed successfully , a warning (***HOST TOT ALS NOT RECEIVED***) will be printed on the report.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SEND TERMINAL TOTALS

FACTORY DEFAULT: OFF

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT FUNCTION screen.

2.) Select SEND TERMINAL TOTALS.

DESCRIPTION:

This function allows you to turn on or off the REPORT TERMINAL TOTALS feature. When the feature is turned ON, the terminal will send accumulated totals information to the processor during the close operation. Terminal totals include the total value of all withdawal, inquiry and transfer transactions that have occurred since the last close operation (see the description of the DA Y CLOSE function for additional information).

The current state of the SEND TERMINAL TOTALS feature is shown as either ON or OFF in the label on the left-hand side of the display . Press the button next to this label to toggle the state of the feature between ON and OFF.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: ENTER QTY. IN CASSETTE

FACTORY DEFAULT: ‘0’

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT FUNCTION screen.

2.) Select ENTER QTY. IN CASSETTE.

DESCRIPTION:

The ENTER QTY. IN CASSETTE function allows entry of the number of documents in the cassette. This number is used as a starting point for the cassette close report, the Dispense Counter value on the Receipt Printer Report and the Low Cash Threshold feature. Enter the total number of documents in the cassette and press <OK>.

NOTE: Enter the number of documents placed in a cassette, not the value of those documents.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: CASSETTE CLOSE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT FUNCTION screen.

2.) Select CASSETTE CLOSE.

DESCRIPTION:

The CASSETTE CLOSE function is used to complete the balancing of a specific currency cassette of the Cash Dispenser. This function prints a report summarizing all activity on the Cash Dispenser for the selected cassette since the last CASSETTE CLOSE was completed. The report includes a total of all transactions.

The CASSETTE CLOSE is normally completed as the final step in balancing the currency cassette before removing it to be replenished. The CASSETTE CLOSE report is printed to the Receipt Printer. Completing a CASSETTE CLOSE clears the cassette total from the Cash Dispenser.

NOTE: The Cassette Close operation also resets the number of bills loaded in the cassette to zero (0). After performing a cassette close, use the “ENTER QTY IN CASSETTE” function to enter the number of bills in the cassette.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

Sample CASSETTE CLOSE receipt.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: DIAGNOSTICS

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen.

DESCRIPTION:

Select one of the following to perform the appropriate DIAGNOSTICS test:

• Select STATUS to determine the operational status of the Cash Dispenser.

• Select CLEAR DISPENSE ERROR to reset dispenser-related error indications.

• Select TEST DISPENSE to perform a combined dispense and reject operation on the

dispensing mechanism.

• Select FORMAT MEMORY EXPANSION CARD to erase the contents of memory used

to store Ad and printer graphics and prepare the memory to receive new data.

• Select the TEST RECEIPT PRINTER option to test the operation of the Receipt Printer.

• Select the VERSION #’S option to display a screen that provides version numbers for

the various components of the terminal operating software.

• Select the MORE DIAGNOSTICS option to access the following diagnostic functions:

• RESET/TEST MODEM. Select this option to verify that a modem is installed and

that it is capable of being configured.

• SCAN CARD. Select this option to to verify that a customer’s ATM or credit card can be read by the terminal card reader.

NOTE: The diagnostics options do not have a time-out associated with them. You must manually exit the diagnostics mode when you are finished.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: STATUS

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen.

2.) Select the STATUS option.

DESCRIPTION:

The STATUS command is used to check the operational condition of the various functional areas of the dispensing mechanism. Under normal circumstances, the Return Code should be “GQ”, which indicates that the mechanism is fully operational and ready to dispense. Any code other than “GQ” indicates a problem with the dispensing mechanism (such as a note jam), or a condition that should be checked (such as low note level).

The cancel button must be pressed to return to the diagnostics main menu.

ERROR CONDITIONS:

If any code other than “GQ” is indicated on the Return Code screen contact your service provider for assistance.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: CLEAR DISPENSE ERROR

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen.

2.) Select the CLEAR DISPENSE ERROR option.

DESCRIPTION:

The CLEAR DISPENSE ERROR command instructs the dispenser to ‘reset’ all error indications except “BIN LOW’ and STACKER BLOCKED” conditions (see Section 8, Error Conditions, for a description of dispenser error codes). If the underlying error conditions that caused the error indication(s) have been corrected, a Return Code value of ‘GQ’ should be displayed. Press the cancel key to return to the diagnostics main menu.

ERROR CONDITIONS:

If any code other than ‘GQ’ is displayed contact your service provider for assistance.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: TEST DISPENSE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen.

2.) Select the TEST DISPENSE option.

DESCRIPTION:

This command instructs the dispensing mechanism to dispense and reject one note from the note cassette. The note will be dispensed to the floor of the mechanism vault enclosure. This test exercises the dispenser without sending notes to the exterior note tray. A return code of ‘GQ’ indicates a successful test dispense. Press the cancel key to return to the diagnostics menu.

ERROR CONDITIONS:

If any code other than ‘GQ’ is displayed contact your service provider for assistance.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: FORMAT MEMORY EXPANSION CARD

ACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen.

2.) Select the FORMAT MEMORY EXPANSION CARD option.

DESCRIPTION:

Graphics Memory must be formatted so that it is ready to accept downloaded files from a Triton Connect Host Computer . Graphics Memory is factory formatted. If it becomes necessary to format Graphics Memory, the format operation can be accomplished from either the local terminal or through commands downloaded from a Triton Connect Host Computer.

**CAUTION**

Formatting Graphics Memory will erase all files currently stored in it. Do not format Graphics Memory unless you have the capability to download files to the terminal.

To format Graphics Memory, select YES at the continuation screen. The formatting process will begin and the following screen will be displayed:

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: TEST RECEIPT PRINTER

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen.

2.) Select the TEST RECEIPT PRINTER option.

DESCRIPTION:

This command will print two lines of text on the receipt printer and then advance and cut the paper. The text should be 42 characters wide. The remainder of the information on the TEST RECEIPT PRINTER print out is terminal configuration data. If the printer test fails to print two lines of 42 characters, fails to advance the paper, or fails to cut the paper, contact your service provider for assistance. A return code of ‘00’ indicates a successful printer test. Press the cancel key to return to the DIAGNOSTICS main menu.

ERROR CONDITIONS:

If any code other than ‘00’ is displayed contact your service provider for assistance.

TRITON SYSTEMS, INC.

Sample RECEIPT PRINTER test results.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: VERSION #’S

ACTORY DEFAULT: N/A

CCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen.

2.) Select the VERSION #’S option.

DESCRIPTION:

This function displays the version information for the terminal software that is running in the Cash Dispenser. Normally you do not need to access this function unless you are asked to by service personnel.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: MORE DIAGNOSTICS

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen.

2.) Select the MORE DIAGNOSTICS option.

DESCRIPTION:

This screen allows you to select additional diagnostics functions. The functions available are:

1.) RESET/TEST MODEM, which performs a functional test of the modem hardware.

2.) MODEM SPEAKER ON/OFF, which enables you to turn the modem speaker audio on or

off.

3.) SCAN CARD, which enables you to test a customer’s ATM or credit card for proper operation

in the terminal card reader.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

TRITON SYSTEMS, INC.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: RESET/TEST MODEM

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen.

2.) Select MORE DIAGNOSTICS.

3.) Select the RESET/TEST MODEM option.

DESCRIPTION:

This test confirms that the CPU Module can communicate with the modem and that the modem can be configured. This test does not test the ability of the modem to communicate on the phone line. If the RESET/TEST MODEM TEST fails, contact your service provider for assistance. Press the cancel key to return to the diagnostic’s menu.

If the test is successful, the following message screen will be displayed:

ERROR CONDITIONS:

If the test fails, an error message will be displayed.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: MODEM SPEAKER ON/OFF

FACTORY DEFAULT: OFF

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen.

2.) Select MORE DIAGNOSTICS.

DESCRIPTION:

This function allows you to turn the modem speaker sound on or off. The modem speaker output could be turned on, for example, during troubleshooting of communications problems, to verify the modem is actually accessing the telephone line.

The current state of the modem speaker is shown as either ON or OFF in the button label on the display . Press the keypad button next to the label to toggle the state of the modem speaker between ON and OFF.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

TRITON SYSTEMS, INC.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SCAN CARD

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen.

2.) Select MORE DIAGNOSTICS.

3.) Select the SCAN CARD option.

DESCRIPTION:

The SCAN CARD function reads a card and displays the information imprinted on its magnetic strip. This can be done on a customer card that doesn’t seem to work in the Cash Dispenser . If the customer complains of card read errors, first make sure that he or she is inserting the card correctly . Then try to read the card with SCAN CARD. If the card can be read properly , the information from track 1 and track 2 will be displayed. A card need only have a readable track 2 to operate successfully in the Cash Dispenser.

A series of prompt screens direct the user to first INSERT the card to be scanned (shown above) and then to REMOVE it, after which the results of the scan are presented, as shown in the following:

ERROR CONDITIONS:

If the card is damaged or not a standard format, the screen will display an error message. If this happens, the card cannot be used for transactions on the Cash Dispenser.

TRITON SYSTEMS, INC.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: LANGUAGE/IDIOMA

FACTORY DEFAULT: Country-specific

ACCESS INSTRUCTIONS:

Select the LANGUAGE/IDIOMA option from the MANAGEMENT FUNCTIONS screen to view the additional options available.

DESCRIPTION:

This function provides access to the options that control the language that is displayed on the Cash Dispenser LCD Display . Current language options include English or Spanish (certain international versions of terminal software provide a French option instead of Spanish), and a customer option feature enables or disables customer-selection of the language in which text is presented on the LCD display.

1.) ENGLISH / INGLES

2.) SPANISH / ESPANOL

3.) ENABLE CUST. OPTION

4.) DISABLE CUST. OPTION

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

TRITON SYSTEMS, INC.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: ENGLISH/INGLES

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select the LANGUAGE/IDIOMA option from the MANAGEMENT FUNCTIONS screen.

2.) Select the ENGLISH/INGLES option.

DESCRIPTION:

Choosing this function when the DISABLE CUST . OPTION is selected will set the LCD screen to display only English text during a transaction.

Choosing this function when the ENABLE CUST. OPTION is selected will present customer transaction text in English initially, but will allow the customer to choose English or Spanish (or French for some versions of terminal software).

In addition to the customer transactions taking place in the English language, all Management Functions will be presented in English. All receipts will be printed in English text, as well.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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FUNCTION: SPANISH/ESPANOL

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select the LANGUAGE/IDIOMA option from the MANAGEMENT FUNCTIONS screen.

2.) Select the SPANISH/ESPANOL option.

DESCRIPTION:

NOTE: Some versions of international software replace the Spanish language option with French.

Choosing this option when the DISABLE CUST. OPTION is selected will display only Spanish text during a transaction.

Choosing this option when the ENABLE CUST. OPTION is selected will give the customer the option of completing the transaction in either English or Spanish.

In addition to the transaction taking place in the Spanish language, all Management Functions will be presented in Spanish.

Some terminal software versions support the printing of receipts in Spanish.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

TRITON SYSTEMS, INC.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: ENABLE/DISABLE CUST. OPTION

FACTORY DEFAULT: ‘OPTION IS: DISABLED’

ACCESS INSTRUCTIONS:

1.) Select the LANGUAGE/IDIOMA option from the MANAGEMENT FUNCTIONS screen.

2.) Select either option, as appropriate:

• ENABLE CUST. OPTION.

• DISABLE CUST. OPTION.

DESCRIPTION:

If the mode is ENABLED, the customer will be offered a bilingual screen instructing them to select a desired language (currently English and either Spanish or French depending upon software version) for the transaction. If the mode is DISABLED, the customer will not be offered this option.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: JOURNAL

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

Select JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen.

DESCRIPTION:

Select the JOURNAL function from the MANAGEMENT FUNCTIONS screen to:

1.) PRINT THE JOURNAL

2.) CLEAR JOURNAL

3.) PRINT THE LAST X ENTRIES

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

TRITON SYSTEMS, INC.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: PRINT JOURNAL

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen.

2.) Select the PRINT JOURNAL option to print all unaudited records stored in the Electronic Journal.

DESCRIPTION:

The PRINT JOURNAL command is used to automatically print out any journal entries collected since the last time the journal was printed. ALL journal records will be printed, whether there are 1 or 2045 records. This command should be used regularly to print the audit trail of the terminal. This information should be maintained in case of an inquiry by a customer, and can also be useful in certain troubleshooting situations.

When this command is run, all unaudited records in the Electronic Journal are immediately sent to the receipt printer, and subsequently marked as audited. Any record printed in this fashion will not be printed again by this command, although it can be printed using the PRINT LAST X ENTRIES command. When the journal has finished printing, the SELECT JOURNAL FUNCTION screen will be displayed.

ERROR CONDITIONS:

If the operation fails, an error message will be displayed.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: CLEAR JOURNAL

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen.

2.) Select the CLEAR JOURNAL option to mark all journal entries stored in the Electronic Journal since the last time the CLEAR JOURNAL or PRINT JOURNAL functions were completed.

DESCRIPTION:

The CLEAR JOURNAL command is used to mark all unprinted records in the journal as ‘audited’. This means that they will not be printed out the next time a PRINT JOURNAL command is performed. Audited records are not erased. They are marked as if they had been printed. When this function is selected, a confirmation screen prompts the user to answer YES, CLEAR to continue with operation or NO, CANCEL to quit. If the user answers YES, CLEAR, the following screen will be displayed:

When the journal has been cleared, the SELECT JOURNAL FUNCTION screen will be displayed. Note that even after this command has been completed, records are still available for printing by using the PRINT LAST X ENTRIES command.

ERROR CONDITIONS:

If the operation fails, and error message will be displayed.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: PRINT LAST X ENTRIES

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen.

2.) Select the PRINT LAST X ENTRIES option to print the last X (where ‘X’ is a number from 1 to

2045) entries stored in the Electronic Journal.

DESCRIPTION:

This command is used to reprint records from the Electronic Journal, either before or after they have been audited using the CLEAR JOURNAL or PRINT JOURNAL commands. Records printed out using this command are not marked in any way . This command will not affect the operation of the PRINT JOURNAL command.

This command is used for several purposes. It can be used to reprint records for which the paper trail has been lost or destroyed. It can also be used to print out records before they are audited, for diagnostic purposes.

When using this command, the user is prompted to enter the number of the most recently collected records to be printed. It always operates on the last ‘X’ entries. If an operator needs to see a transaction that happened about 10 records earlier, entering ‘l3’ a the prompt will cause the last 13 records to be printed, but not cleared, from the buffer. This will ensure that the transaction in question is printed.

Subsequent uses of this command are not cumulative. No pointer is maintained that ‘moves’ each time this command is run. It always operates on the LAST X ENTRIES.

ERROR CONDITIONS:

Entering a number greater than the number of records in the buffer memory of the journal will cause all records to be printed. The buffer memory can contain up to 2045 records at any one time.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: PASSWORD MAINTENANCE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

Select the PASSWORD MAINTENANCE option from the MANAGEMENT FUNCTIONS screen.

DESCRIPTION:

The PASSWORD MAINTENANCE Function of MANAGEMENT FUNCTIONS menu allows access to menus for viewing and changing the following:

1.) MASTER PASSWORD

2.) ADMINISTRATION PASSWORD

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: MASTER PASSWORD

FACTORY DEFAULT: ‘123456’

ACCESS INSTRUCTIONS:

1.) Select the PASSWORD MAINTENANCE option from the MANAGEMENT FUNCTIONS screen.

2.) Select the MASTER PASSWORD option.

DESCRIPTION:

The MASTER PASSWORD is the highest level password on the Cash Dispenser. It allows access to all functions except downloading of new software. The MASTER P ASSWORD must be entered in order to change the ADMINISTRA TION password. The factory default MASTER PASSWORD is ‘123456’ and should be changed when the Cash Dispenser is installed.

To change the MASTER PASSWORD, select this function. You will be prompted to enter your new password. An asterisk (*) will be displayed in place of the actual digits entered; therefore, you must enter the password a second time when prompted to confirm it.

The password can be from 4 to 12 digits long and can contain only numbers; letters are not allowed.

ERROR CONDITIONS:

A number of feedback screens may appear during password entry . These screens can appear if the second password entry did not match the first, you entered an invalid password, or the password you entered was too short (less than 4 characters).

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: ADMINISTRATION PASSWORD

FACTORY DEFAULT: ‘987654’

ACCESS INSTRUCTIONS:

1.) Select the PASSWORD MAINTENANCE option from the MANAGEMENT FUNCTIONS screen.

2.) Select the ADMINISTRATION PASSWORD option.

DESCRIPTION:

The ADMINISTRATION PASSWORD is used to perform daily management functions. This password DOES NOT allow access to the TERMINAL CONFIGURATION menu.

This password can only be changed when the MASTER PASSWORD is used to enter the MANAGEMENT FUNCTIONS area. Use the options provided to VIEW or CHANGE the password, as shown in the figures below . When the VIEW option is selected, the current password will be displayed for a few seconds. When changing the password, it must be entered twice, because the characters entered are not displayed (an asterisk (*) is displayed in place of each character, for security reasons). The password length can range from 4 to 12 characters.

VIEW

CHANGE

ERROR CONDITIONS:

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: TERMINAL CONFIGURATION

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen.

DESCRIPTION:

The TERMINAL CONFIGURATION option provides access to functions that allow the following parameters to be viewed and changed:

1.) PRINTER SETTINGS

2.) RANDOM/LEVEL PRIZE COUPONS

3.) CHANGE MESSAGES

4.) SET TERMINAL PARAMETERS

5.) DATE / TIME FUNCTIONS

6.) TRANSACTION TYPES

7.) ACCOUNT TYPES

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: PRINTER SETTINGS

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen.

2.) Select the PRINTER SETTINGS option.

DESCRIPTION:

This menu provides access to the following functions:

1.) SET PRINT LENGTH

2.) LOW RECEIPT PAPER

3.) PRINTER GRAPHICS

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SET PRINT LENGTH

FACTORY DEFAULT: ‘35’

ACCESS INSTRUCTIONS:

1.) Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen.

2.) Select the PRINTER SETTINGS option.

3.) Select SET PRINT LENGTH.

DESCRIPTION:

This function sets the minimum length of the receipt provided to the customer after each transaction.

ERROR CONDITIONS:

Changing the Print Length to less than 35 lines will prevent the receipt from exiting the front of the Cash Dispenser. This may cause paper jams that could result in printer damage.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: LOW RECEIPT PAPER

FACTORY DEFAULT: ‘OUT OF SERVICE’

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select the PRINTER SETTINGS option.

3.) Choose the LOW RECEIPT PAPER option.

DESCRIPTION:

After selecting the LOW RECEIPT P APER ON/OFF option, a screen displaying,” WHEN RECEIPT P APER BECOMES LOW, THE A TM WILL BE OUT OF SER VICE” (or IN SERVICE depending on terminal setup). Change to IN SERVICE or OUT OF SERVICE by pressing the Screen Key next to the appropriate text and pressing the EXIT key.

Selecting the IN SERVICE options will allow the terminal to continue to operate after it senses a Receipt Printer Paper Low condition (Error Code 183). Selecting this option will allow the terminal to operate with low or no receipt paper in the terminal.

Selecting the OUT OF SERVICE option will allow the terminal to report a Receipt Printer Paper Low condition (Error Code 183), and will place the terminal in an OUT OF SERVICE condition until the receipt paper is replenished.

ERROR CONDITIONS:

Error Code 183 – Receipt Printer Paper Low will take the terminal OUT OF SERVICE. To restore the terminal to normal operation the paper must be replenished and the Reset Error button pressed after the terminal has been reset and is displaying the OUT OF SERVICE screen.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: PRINTER GRAPHICS

FACTORY DEFAULT: ENABLED

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen.

2.) Select the PRINTER SETTINGS option.

3.) Select PRINTER GRAPHICS.

DESCRIPTION:

The Printed Graphics feature can only be used when an optional Memory Expansion Card is installed in the terminal. Triton Connect Software Release 1.8 (or above) allows bit mapped graphics (in ‘.bmp’ format) to be downloaded to the terminal. This graphic will be printed on the receipt when the PRINTER GRAPHICS option has been ENABLED. This feature cannot be supported with out the addition of an Expansion Memory Card.

To turn on the PRINTER GRAPHICS feature, choose the ENABLE option on this screen. To inhibit the PRINTER GRAPHICS feature, press the DISABLE key.

ERROR CONDITIONS:

If PRINTER GRAPHICS is enabled and there are no graphic images loaded into the Expansion Memory Card, the receipt printer will print normal receipts without graphics. There are no error conditions associated with this function.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: RANDOM/LEVEL PRIZE COUPONS

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select RANDOM/LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu.

DESCRIPTION:

This function provides access to the following options, which will set up terminal operations for issuing printed and dispensed prize coupons:

1.) ENTER LEVEL/PRIZE MESSAGE.

2.) ENTER RANDOM PRIZE MESSAGE.

3.) ENABLE/DISABLE COUPON AWARDS.

4.) SET LEVEL PRIZE AMOUNT.

5.) SET RANDOM WINNING %.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: ENTER LEVEL PRIZE MSG.

FACTORY DEFAULT: NONE

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select RANDOM/LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu.

3.) Select ENTER LEVEL PRIZE MSG.

DESCRIPTION:

The LEVEL PRIZE MESSAGE consists of four lines of text that are printed on the Level Prize receipt and report. The text can be full alphanumeric text. Enter letters, numbers and punctuation as follows:

YEK

2 3 4 5 6 7 8 9 0

REPPU

tfihSoN 1234567890

tfeL6FQADGJMPTW,

retneC7F ZBEHKNRUX .

thgiR8FpSCFILOSVY-

REWOL

tfihSoN!@#$%^&*()

tfeL6Fqadgjmptw’

retneC7Fzbchknrux+

thgiR8F&cfilosvy=

<F8>. The <F1> key centers the text on the line where the cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the line the cursor is currently appearing.

The <F4> Key is used similarly to a CAPS LOCK key on a computer keyboard. Pressing the <F4> key toggles between uppercase and lowercase. To enter an alphabetic or punctuation character, one of the <F6> through <F8> keys must be pressed, followed by one of the numeric keys. The resultant character will be as indicated in the table. Press the <OK> key to save the changes made. If you make a mistake and want to start over, press the CANCEL key to discard any changes made to that point.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: ENTER RANDOM PRIZE MSG.

FACTORY DEFAULT: NONE

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select RANDOM/LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu.

3.) Select ENTER RANDOM PRIZE MSG.

DESCRIPTION:

The RANDOM PRIZE MESSAGE consists of four lines of text that are printed on the Random Coupon receipt and report. The text can be full alphanumeric text. Enter desired letters, numbers and punctuation as follows:

YEK

2 3 4 5 6 7 8 9 0

REPPU

tfihSoN 1234567890

tfeL6FQADGJMPTW,

retneC7F ZBEHKNRUX .

thgiR8FpSCFILOSVY-

REWOL

tfihSoN!@#$%^&*()

tfeL6Fqadgjmptw’

retneC7Fzbchknrux+

thgiR8F&cfilosvy=

<F8>. The <F1> key centers the text on the line where the cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the line the cursor is currently appearing.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

TRITON SYSTEMS, INC.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: ENABLE/DISABLE COUPON AWARDS

FACTORY DEFAULT: DISABLED

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select RANDOM/LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu.

3.) Select the ENABLE/DISABLE COUPON AWARDS option.

4.) Select ENABLE OR DISABLE from the menu displayed.

DESCRIPTION:

This function provides access to a menu that allows the operator to ENABLE or DISABLE all printed coupon awards. If ENABLED, eligible transactions will be checked for award. If DISABLED, no coupons will be issued.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SET LEVEL PRIZE AMOUNT

FACTORY DEFAULT: ‘$0.00’

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select RANDOM/LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu.

3.) Select the SET LEVEL PRIZE AMOUNT option.

4.) Enter the amount in dollars and press “<OK>”.

DESCRIPTION:

This function sets the threshold level at which the level prize coupon will be printed. Withdrawing an amount equal to or greater than the value set here will print the level prize coupon.

NOTE: If the level coupon is awarded, the random coupon parameter will not be tested for award.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

TRITON SYSTEMS, INC.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SET RANDOM WINNING %

FACTORY DEFAULT: ‘0%’

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select RANDOM/LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu.

3.) Select the SET RANDOM WINNING % option.

4.) Select the CHANGE option.

5.) Enter the new random percentage and press <OK>.

DESCRIPTION:

This function sets the frequency at which the random prize coupons will be printed. The random coupon is won by a random number of transactions of any type. The winning percentage can be set from 0 to 100%. For example, if the winning percentage is set to 10%, then 1 out of every 10 transactions will be awarded a prize.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: CHANGE MESSAGES

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select CHANGE MESSAGES.

DESCRIPTION:

The CHANGE MESSAGES option of the TERMINAL CONFIGURATION menu allows information for the following screens to be changed by the terminal operator or a service technician:

1.) MARKETING MESSAGE

2.) SURCHARGE MESSAGES

3.) WELCOME MESSAGE

4.) SURCHARGE OWNER

5.) EXIT MESSAGE

6.) STORE MESSAGE

7.) TERMINAL OWNER

NOTE: In some versions of the terminal operating software the Marketing Message may appear on the right side of the display.

ERROR CONDITIONS:

There are no error conditions directly associated with this function

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: MARKETING MESSAGE

FACTORY DEFAULT: NONE

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select CHANGE MESSAGES.

3.) Select MARKETING MESSAGE.

DESCRIPTION:

YEK

The MARKETING MESSAGE function allows you to compose a message that will appear on any printed products that include the store message (e.g. customer receipts, day closes, coupons, etc.). The message can be up to four lines long. Enter letters, numbers and punctuation as follows:

The keys along either side of the display are used with the numeric keys on the main keypad to permit entry of alphanumeric

REPPU

tfihSoN 1234567890

tfeL6FQADGJMPTW,

retneC7F ZBEHKNRUX .

thgiR8FpSCFILOSVY-

REWOL

tfihSoN!@#$%^&*()

tfeL6Fqadgjmptw’

retneC7Fzbchknrux+

thgiR8F&cfilosvy=

characters. The keys on the left side of the display are designated <F1> through <F4>. The keys on the right side of the display are <F6> through <F8>. The <F1> key centers the text on the line where the cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the line the cursor is currently appearing.

2 3 4 5 6 7 8 9 0

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SURCHARGE MESSAGES

FACTORY DEFAULT: ‘CUSTOM-D’

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select CHANGE MESSAGES.

3.) Select SURCHARGE MESSAGES

DESCRIPTION:

This function is used to select the surcharge message that will be displayed to the customer. Press the button next to the desired message to select it. Message options STANDARD, A, B and C are accessed from the first SURCHARGE OPTION SCREEN. The MORE option leads to a second screen containing message options D, E, F , G, and H. Choose the message allowed by the applicable state and network regulations.

STANDARD

CUSTOM-A

TRITON SYSTEMS, INC.

CUSTOM-B

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SECTION 5 - MANAGEMENT FUNCTIONS

CUSTOM-C

CUSTOM-E

CUSTOM-D

CUSTOM-F

CUSTOM-G

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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CUSTOM-H

TRITON SYSTEMS, INC.

MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: WELCOME MESSAGE

FACTORY DEFAULT: ‘WELCOME TO miniATM’

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select CHANGE MESSAGES.

3.) Select Welcome Message.

DESCRIPTION:

The Welcome Message consists of three lines of text that are printed at the top of the customer welcome screen. The text can be full alphanumeric text. Enter letters, numbers and punctuation as follows:

The keys along either side of the display are used with the numeric keys on the main keypad to permit entry of alphanumeric characters. The keys on the left side of the display are designated <F1> through <F4>. The keys on the right side of the display are <F6> through <F8>. The <F1> key centers the text on the line where the cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the line the cursor is currently appearing.

The <F4> Key is used similarly to a CAPS

YEK

REPPU

tfihSoN 1234567890

tfeL6FQADGJMPTW,

retneC7F ZBEHKNRUX .

thgiR8FpSCFILOSVY-

REWOL

tfihSoN!@#$%^&*()

tfeL6Fqadgjmptw’

retneC7Fzbchknrux+

thgiR8F&cfilosvy=

2 3 4 5 6 7 8 9 0

LOCK key on a computer keyboard. Pressing the <F4> key toggles between uppercase and lowercase. To enter an alphabetic or punctuation character, one of the <F6> through <F8> keys must be pressed, followed by one of the numeric keys. The resultant character will be as indicated in the table. Press the <OK> key to save the changes made. If you make a mistake and want to start over, press the CANCEL key to discard any changes made to that point.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SURCHARGE OWNER

FACTORY DEFAULT: NONE

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select CHANGE MESSAGES.

3.) Select SURCHARGE OWNER.

DESCRIPTION:

The name of the SURCHARGE OWNER is stored in the terminal and printed on the Receipt Printer T est Report. The name of the SURCHARGE OWNER is entered directly into the terminal.

T o enter a digit 0-9, simply press the key that has that digit. T o enter a letter , first press the <BLUE> key , then press the key that has the letter you want on it. The first press of the key will display the first character above the number. Subsequent presses will display the characters in sequence. When the character you want is displayed, press the <RIGHT ARROW> key to ‘lock in’ the letter. If your next character is a letter, you must press the <BLUE> key again.

The name can be up to 18 characters long.

ERROR CONDITIONS:

There are no error conditions directly associated with this function

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: EXIT MESSAGE

ACTORY DEFAULT: ‘Thank’s for Using miniATM’

CCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select CHANGE MESSAGES.

3.) Select EXIT MESSAGE.

DESCRIPTION:

The Exit Message consists of three lines of text that are printed on the terminal display at the conclusion of a transaction. The text can be full alphanumeric text. Enter letters, numbers and punctuation as follows:

YEK

REPPU

tfihSoN 1234567890

tfeL6FQADGJMPTW,

retneC7F ZBEHKNRUX .

thgiR8FpSCFILOSVY-

REWOL

tfihSoN!@#$%^&*()

tfeL6Fqadgjmptw’

retneC7Fzbchknrux+

thgiR8F&cfilosvy=

2 3 4 5 6 7 8 9 0

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: STORE MESSAGE

FACTORY DEFAULT: SEE NOTE

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select CHANGE MESSAGES.

3.) Select STORE MESSAGE.

DESCRIPTION:

YEK

The STORE MESSAGE consists of four lines of text that are printed on the customer receipt. The text can be full alphanumeric text. Enter letters, numbers and punctuation as follows:

REPPU

tfihSoN 1234567890

tfeL6FQADGJMPTW,

retneC7F ZBEHKNRUX .

thgiR8FpSCFILOSVY-

REWOL

tfihSoN!@#$%^&*()

tfeL6Fqadgjmptw’

retneC7Fzbchknrux+

thgiR8F&cfilosvy=

<F8>. The <F1> key centers the text on the line where the cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the line the cursor is currently appearing.

2 3 4 5 6 7 8 9 0

NOTE: ‘*THIS IS LINE (1-4) OF THE STORE MESSAGE*’

ERROR CONDITIONS:

There are no errors directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: TERMINAL OWNER

FACTORY DEFAULT: NONE

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select CHANGE MESSAGES.

3.) Select TERMINAL OWNER.

DESCRIPTION:

The name of the TERMINAL OWNER is stored in the terminal and displayed to the customer in the surcharge warning message. The name is entered directly into the terminal.

The name can be up to 18 characters long.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

TRITON SYSTEMS, INC.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: TERMINAL PARAMETERS

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select SET TERMINAL PARAMETERS.

DESCRIPTION:

Selecting SET TERMINAL PARAMETERS from the TERMINAL CONFIGURATION menu allows the following Cash Dispenser operating parameters to be viewed or changed:

1.) SET TERMINAL #

2.) RESET SEQ #

3.) SURCHARGE MODE

4.) CASSETTE SETUP

5.) KEY MANAGEMENT

6.) TELEPHONE

7.) MORE

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SET TERMINAL #

FACTORY DEFAULT: NONE

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select SET TERMINAL PARAMETERS.

3.) Choose the SET TERMINAL # option.

DESCRIPTION:

The TERMINAL # is a unique string of characters provided by your processor to identify the Cash Dispenser when a transaction is taking place. It can contain numbers and letters.

This parameter MUST be set before the Cash Dispenser can go on-line AND before the communications key can be downloaded.

When this function is selected, the current TERMINAL # is displayed. If it is to be changed, select CHANGE.

To enter a digit 0-9, press the key that has that digit. To enter a letter, first press the <BLUE> key, then press the key that has the letter you want on it. The first press of the key will display the first character above the number. Subsequent presses will display the characters in sequence. When the character you want is displayed, press the <RIGHT ARROW> key to ‘lock in’ the letter. If your next character is a letter, you must press the <BLUE> key again.

When you have entered all of the characters, press the <OK> key.

ERROR CONDITIONS:

The Cash Dispenser will not function on-line without a valid TERMINAL #.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: RESET SEQ #

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select SET TERMINAL PARAMETERS.

3.) Choose the RESET SEQ # option.

DESCRIPTION:

Select the RESET SEQ. # option from the TERMINAL P ARAMETER menu to reset the sequence number that is printed on the journal printout and receipt to ‘00000000’.

Resetting the SEQUENCE # is an operation that should usually be performed at the request of your processor. Use of this function is not required during normal operation.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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MAKO CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SURCHARGE MODE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu.

2.) Select SET TERMINAL PARAMETERS.

3.) Choose the SURCHARGE MODE option.

DESCRIPTION:

Selecting the SURCHARGE MODE option from the SET TERMINAL PARAMETERS menu allows the terminal operator or service technician to change the following surcharge options:

1.) SURCHARGE PERCENT

2.) ENABLE/DISABLE SURCHARGE MODE

3.) SURCHARGE LOCATION

4.) BLOCK ISO’S

5.) SURCHARGE AMOUNT

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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Triton MAKO 2000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual