Triton MAKO 2000 User Manual

MAKO
®
MODEL 2000
CASH DISPENSER
OPERATION MANUAL
Version 4.1
TDN 07102-00010 09/00
CORPORATE HEADQUARTERS: RMA (RETURN MATERIAL AUTHORIZATION)
RETURN ADDRESS:
522 E. Railroad Street 21405 B Street Long Beach, MS 39560 Long Beach, MS 39560 PHONE: (228) 868-1317 FAX: (228) 868-0437
COPYRIGHT NOTICE
MAKO is a registered trademark of Triton Systems, Inc.
MAKO CASH DISPENSER OPERATION MANUAL
FCC COMPLIANCE
Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class A digital device, persuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expence.
The Terminal complies with Part 68 of the FCC Rules. The label affixed to this equipment contains, among other information, the FCC Registra­tion Number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company.
The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not all areas, the sum of the REN’s of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area.
The following jacks must be ordered from the telephone company in order to interconnect this equipment with the public communication net­work: RJ- I 1.
An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the tele­phone network or premises wiring using a compatible modular jack which is Part 68 compliant. See Installation instructions for details.
If your Terminal causes harm to the telephone network, the Telephone Company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.
Warning:
Note 1:
Note 2:
Your telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.
Connections to party lines are subject to state tariffs. Contact your local telephone company if you plan to use this equipment on party lines.
This equipment cannot be used on public coin service lines provided by the telephone company.
The Terminal is hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations.
If you have trouble with the Terminal, please contact us at the address above for information on obtaining service or repairs. The telephone com­pany may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.
The maintenance section of this manual describes troubleshooting steps which one can take in the event of equipment problems.
CANADIAN EMMISSION REQUIREMENTS
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the Radio Interference Regula­tions of the Canadian Department of Communications.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada.
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MAKO CASH DISPENSER OPERATION MANUAL
NOTICE:
The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the sup­plier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equip­ment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection au­thority, or electrician, as appropriate.
NOTICE:
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The ter­mination on an interface may consist of any combination of devices subject only to the require­ment that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
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MAKO CASH DISPENSER OPERATION MANUAL
AVIS:
L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux in­stallations de 1’entreprise locale de télécommunication. Le maté-riel doit également être installé en suivant une méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est pos­sible que la comformité aux conditions énoncées ci-dessus n’empêche pas la dégradation du ser­vice dans certaines situations.
Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales. Avertissement: L’utilisateur ne doit pas tenter de faire ces raccordements lui­même; il doit avoir recours à an service d’inspection des installations électriques, ou à un électricien, selon le cas.
AVIS:
L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule con­dition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’exède pas 5.
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MAKO CASH DISPENSER OPERATION MANUAL
CONTENTS
SECTION 1 - INTRODUCTION ........................................................................................................................... 1-1
WHATS IN THIS MANUAL ........................................................................................................................ 1-2
WHAT IS MAKO?................................................................................................................................... 1-3
BALANCING DAILY TRANSACTIONS ............................................................................................................ 1-4
SECTION 2 - FEATURES ................................................................................................................................ 2-1
MAKO CASH DISPENSER ........................................................................................................................ 2-2
NEW FEATURES .................................................................................................................................... 2-2
STANDARD FEATURES............................................................................................................................. 2-3
SECTION 3 - OPERATION AND SETUP .............................................................................................................. 3-1
BASIC OPERATION ................................................................................................................................. 3-2
M
ENU-BASED OPERATION ....................................................................................................................... 3-2
KEYPAD OPERATION ............................................................................................................................... 3-3
CHANGING TO MANAGEMENT FUNCTIONS ................................................................................................... 3-5
INITIAL DISPENSER CONFIGURATION .......................................................................................................... 3-6
ADDITIONAL PARAMETERS ....................................................................................................................... 3-8
SETUP PARAMETERS.............................................................................................................................. 3-9
SECTION 4 - HANDLING CASSETTES ................................................................................................................ 4-1
CASH CONDITION .................................................................................................................................. 4-2
USED CURRENCY............................................................................................................................ 4-2
NEW OR UNCIRCULATED CURRENCY................................................................................................... 4-2
REPLENISHING CASSETTES...................................................................................................................... 4-2
SECTION 5 - MANAGEMENT FUNCTIONS ........................................................................................................... 5-1
INTRODUCTION ...................................................................................................................................... 5-2
ACCESSING THE MANAGEMENT FUNCTIONS MENU ....................................................................................... 5-2
FUNCTION AVAILABILITY .......................................................................................................................... 5-3
MANAGEMENT FUNCTIONS CHART ............................................................................................................ 5-4
FUNCTION: MANAGEMENT FUNCTIONS.......................................................................................... 5-5
FUNCTION: CLOSE ............................................................................................................................. 5-6
FUNCTION: SCHEDULE CLOSE .................................................................................................. 5-7
FUNCTION: CHANGE SCHEDULE ............................................................................................... 5-8
FUNCTION: TRIAL CASSETTE BALANCE ................................................................................... 5-9
FUNCTION: TRIAL CLOSE ......................................................................................................... 5-10
FUNCTION: DAY CLOSE............................................................................................................ 5-11
FUNCTION: SEND TERMINAL TOTALS ..................................................................................... 5-12
FUNCTION: ENTER QTY. IN CASSETTE ................................................................................... 5-13
FUNCTION: CASSETTE CLOSE................................................................................................. 5-14
FUNCTION: DIAGNOSTICS............................................................................................................... 5-15
FUNCTION: STATUS .................................................................................................................. 5-16
FUNCTION: CLEAR DISPENSE ERROR.................................................................................... 5-17
FUNCTION: TEST DISPENSE .................................................................................................... 5-18
FUNCTION: FORMAT MEMORY EXPANSION CARD ................................................................ 5-19
FUNCTION: TEST RECEIPT PRINTER ...................................................................................... 5-20
FUNCTION: VERSION #’S .......................................................................................................... 5-21
FUNCTION: MORE DIAGNOSTICS ............................................................................................ 5-22
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CONTENTS
FUNCTION: RESET/TEST MODEM...................................................................................... 5-23
FUNCTION: MODEM SPEAKER ON/OFF ............................................................................ 5-24
FUNCTION: SCAN CARD ..................................................................................................... 5-25
FUNCTION: LANGUAGE/IDIOMA...................................................................................................... 5-26
FUNCTION: ENGLISH/INGLES .................................................................................................... 5-27
FUNCTION: SPANISH/ESPANOL................................................................................................ 5-28
FUNCTION: ENABLE/DISABLE CUST. OPTION ........................................................................ 5-29
FUNCTION: JOURNAL ...................................................................................................................... 5-30
FUNCTION: PRINT JOURNAL .................................................................................................... 5-31
FUNCTION: CLEAR JOURNAL ................................................................................................... 5-32
FUNCTION: PRINT LAST X ENTRIES ........................................................................................ 5-33
FUNCTION: PASSWORD MAINTENANCE........................................................................................ 5-34
FUNCTION: MASTER PASSWORD ............................................................................................ 5-35
FUNCTION: ADMINISTRATION PASSWORD............................................................................. 5-36
FUNCTION: TERMINAL CONFIGURATION ...................................................................................... 5-37
FUNCTION: PRINTER SETTINGS .............................................................................................. 5-38
FUNCTION: SET PRINT LENGTH ........................................................................................ 5-39
FUNCTION: LOW RECEIPT PAPER ..................................................................................... 5-40
FUNCTION: PRINTER GRAPHICS ....................................................................................... 5-41
FUNCTION: RANDOM/LEVEL PRIZE COUPONS ...................................................................... 5-42
FUNCTION: ENTER PRIZE LEVEL MSG. ............................................................................ 5-43
FUNCTION: ENTER RANDOM PRIZE MSG......................................................................... 5-44
FUNCTION: ENABLE/DISABLE COUPON AWARDS ........................................................... 5-45
FUNCTION: SET LEVEL PRIZE AMOUNT ........................................................................... 5-46
FUNCTION: SET RANDOM WINNING % ............................................................................. 5-47
FUNCTION: CHANGE MESSAGES ............................................................................................ 5-48
FUNCTION: MARKETING MESSAGE .................................................................................. 5-49
FUNCTION: SURCHARGE MESSAGES .............................................................................. 5-50
FUNCTION: WELCOME MESSAGE ..................................................................................... 5-52
FUNCTION: SURCHARGE OWNER..................................................................................... 5-53
FUNCTION: CHANGE EXIT MESSAGE ............................................................................... 5-54
FUNCTION: STORE MESSAGE ........................................................................................... 5-55
FUNCTION: TERMINAL OWNER.......................................................................................... 5-56
FUNCTION: TERMINAL PARAMETERS .................................................................................... 5-57
FUNCTION: SET TERMINAL # ............................................................................................. 5-58
FUNCTION: RESET SEQ #................................................................................................... 5-59
FUNCTION: SURCHARGE MODE........................................................................................ 5-60
FUNCTION: SURCHARGE PERCENT ........................................................................... 5-61
FUNCTION: ENABLE/DISABLE SURCHARGE MODE ................................................. 5-62
FUNCTION: SURCHARGE LOCATION .......................................................................... 5-63
FUNCTION: BLOCK ISO’S ............................................................................................. 5-64
FUNCTION: SURCHARGE AMOUNT............................................................................. 5-66
FUNCTION: CASSETTE SETUP .......................................................................................... 5-67
FUNCTION: INTERNATIONAL CURRENCY ................................................................... 5-68
FUNCTION: MAXIMUM AMOUNT .................................................................................. 5-69
FUNCTION: MULTIPLE AMOUNT ................................................................................. 5-70
FUNCTION: EXTENDED AMOUNTS.............................................................................. 5-71
FUNCTION: FAST CASH AMOUNT................................................................................ 5-72
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CONTENTS
FUNCTION: KEY MANAGEMENT......................................................................................... 5-73
FUNCTION: ENTER MAC MASTER KEY....................................................................... 5-74
FUNCTION: ENTER PIN MASTER KEY......................................................................... 5-76
FUNCTION: INJECT MASTER KEY ............................................................................... 5-78
FUNCTION: ENTER MAC WORKING KEY .................................................................... 5-79
FUNCTION: ENTER PIN WORKING KEY ...................................................................... 5-81
FUNCTION: DOWNLOAD WORKING KEYS.................................................................. 5-83
FUNCTION: TELEPHONE..................................................................................................... 5-84
FUNCTION: PRIMARY NUMBER ................................................................................... 5-85
FUNCTION: BACKUP NUMBER.................................................................................... 5-86
FUNCTION: DATAPAK ACCESS CODE ......................................................................... 5-87
FUNCTION: PREDIAL ON/OFF ...................................................................................... 5-88
FUNCTION: COMPUSERVE ID...................................................................................... 5-89
FUNCTION: MODEM SETUP ......................................................................................... 5-90
FUNCTION: DIAL MODE ................................................................................................ 5-91
FUNCTION: DIAL RATE.................................................................................................. 5-92
FUNCTION: BAUD RATE................................................................................................ 5-93
FUNCTION: MODEM SETUP STRING........................................................................... 5-94
FUNCTION: RESET/TEST MODEM ............................................................................... 5-95
FUNCTION: MORE ...................................................................................................................... 5-96
FUNCTION: ADJUSTCONTRAST......................................................................................... 5-97
FUNCTION: RECEIPT OPTION ............................................................................................ 5-98
FUNCTION: TRITON CONNECT .......................................................................................... 5-99
FUNCTION: PRIMARY NUMBER ................................................................................. 5-100
FUNCTION: BACKUP NUMBER................................................................................... 5-101
FUNCTION: ALARM NUMBERS................................................................................... 5-102
FUNCTION: PRIMARY ALARM NUMBER ............................................................. 5-103
FUNCTION: BACKUP ALARM NUMBER ............................................................... 5-104
FUNCTION: ENABLE/DISABLE CALL BACK ............................................................... 5-105
FUNCTION: ENABLE/DISABLE TRITON CONNECT................................................... 5-106
FUNCTION: ATM MONITORING ........................................................................................ 5-107
FUNCTION: STATUS MONITORING ............................................................................ 5-108
FUNCTION: HEARTBEAT MESSAGE .......................................................................... 5-109
FUNCTION: AD SCREENS ................................................................................................. 5-112
FUNCTION: COMMUNICATION HEADER .......................................................................... 5-113
FUNCTION: MORE.............................................................................................................. 5-114
FUNCTION: ALARM THRESHOLDS ............................................................................ 5-115
FUNCTION: SET LOW CASH THRESHOLD ......................................................... 5-116
FUNCTION: SET JOURNAL THRESHOLD............................................................ 5-117
FUNCTION: SET SCHEDULED JOURNAL............................................................ 5-118
FUNCTION: VIEW/MODIFY OPTIONS......................................................................... 5-119
FUNCTION: ACTIVATE .......................................................................................... 5-120
FUNCTION: DEACTIVATE...................................................................................... 5-121
FUNCTION: SELECT FEATURE NUMBER............................................................. 5-122
FUNCTION: DATE/TIME FUNCTIONS.............................................................................................. 5-123
FUNCTION: SET DATE FORMAT............................................................................................... 5-124
FUNCTION: SET DATE / TIME ................................................................................................... 5-125
FUNCTION: SET DATE ........................................................................................................ 5-126
FUNCTION: SET TIME......................................................................................................... 5-127
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CONTENTS
FUNCTION: TRANSACTION TYPES................................................................................................ 5-128
FUNCTION: ACCOUNT TYPES........................................................................................................ 5-129
SECTION 6 - MAINTENANCE ........................................................................................................................... 6-1
CLEANING THE ENCLOSURE ..................................................................................................................... 6-2
CLEANING THE DISPLAY .......................................................................................................................... 6-2
CARD READER MAINTENANCE.................................................................................................................. 6-2
REPLENISHING THE RECEIPT PRINTER ........................................................................................................ 6-3
SECTION 7 - JOURNAL ENTRIES ..................................................................................................................... 7-1
JOURNAL ENTRIES ................................................................................................................................. 7-2
SECTION 8 - ERROR RECOVERY ..................................................................................................................... 8-1
INTRODUCTION ...................................................................................................................................... 8-2
ERROR RECOVERY ................................................................................................................................ 8-2
RESETTING THE CASH DISPENSER............................................................................................................ 8-3
MAKO DISPENSER ERROR CODES ............................................................................................................ 8-4
MISCELLANEOUS ERROR CODES .............................................................................................................. 8-4
SECTION 9 - CUSTOMER TRANSACTIONS .......................................................................................................... 9-1
INTRODUCTION ...................................................................................................................................... 9-2
CUSTOMER TRANSACTIONS ..................................................................................................................... 9-2
WITHDRAWAL TRANSACTION .................................................................................................................... 9-3
TRANSFER TRANSACTION ........................................................................................................................ 9-4
BALANCE INQUIRY TRANSACTION .............................................................................................................. 9-5
APPENDIX A - MECHANICAL COMBINATION LOCK INSTRUCTIONS ......................................................................A-1
ABOUT THE DIAL ................................................................................................................................... A-2
UNLOCKING 3-NUMBER COMBINATIONS .....................................................................................................A-2
TO LOCK .............................................................................................................................................A-2
CHANGING THE COMBINATION..................................................................................................................A-3
APPENDIX B - ELECTRONIC COMBINATION LOCK INSTRUCTIONS ......................................................................B-1
ENTERING COMBINATION .........................................................................................................................B-2
CHANGING COMBINATION ........................................................................................................................ B-2
LOCKOUT FEATURE ................................................................................................................................B-2
BATTERY REPLACEMENT .........................................................................................................................B-2
APPENDIX C - WARRANTY AND REPAIR POLICIES/PROCEDURES ......................................................................C-1
PARTS-ONLY LIMITED MANUFACTURERS WARRANTY ...................................................................................C-3
DISCLAIMER OF WARRANTIES ..................................................................................................................C-3
SHIPPING DAMAGE ................................................................................................................................C-4
AUTHORIZED INSTALLATION AND SERVICE PROVIDERS...................................................................................C-4
TRITONS TECHNICAL SERVICES DEPARTMENT ............................................................................................C-5
CONTACT INFORMATION ..........................................................................................................................C-6
INDEX ...................................................................................................................................................... I-1
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SECTION 1
INTRODUCTION
MAKO CASH DISPENSER OPERATION MANUAL
SECTION 1 - INTRODUCTION
WHATS IN THIS MANUAL
This manual describes all operating features of the Mako Cash Dispenser. It is divided into nine Sections and three Appendixes, which together provide the information necessary to setup and operate the unit. A brief description of each of these sections of the manual is provided below:
Section 2 - Features
This Section summarizes the major features and capabilities of the Mako Dispenser.
Section 3 - Operation and Setup
This Section covers initial setup of the various operating parameters of the Mako Dispenser.
Section 4 - Handling Cassettes
This Section shows how to remove, fill, and replace the dispensers note cassette.
Section 5 - Management Functions
This Section provides extensive coverage of Management Functions, which enable you to setup, configure and control the operation of the dispensers many operating features.
Section 6 - Maintenance
This Section describes the procedures for cleaning the unit and replenishing the receipt paper.
Section 7 - Journal Entries
This Section describes the parts of a typical journal entry. Journal entries are stored summaries of customer transactions and changes to the machines operational state.
Section 8 - Error Recovery
This Section addresses error recovery and provides short descriptions of various error conditions that may be encountered, along with recommended corrective actions in many cases.
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MAKO CASH DISPENSER OPERATION MANUAL
SECTION 1 - INTRODUCTION
Section 9 - Customer Transactions
This Section provides diagrams which illustrate the sequence of actions and screen displays asso­ciated with Withdrawal, Transfer and Balance Inquiry transactions.
Appendix A
This Appendix provides instructions for opening and changing the combination of the mechanical combination lock. This lock is the standard locking device for the Mako security vault, which holds the cash dispensing mechanism.
Appendix B
This Appendix provides instructions for using the optional electonic combination lock, which can replace the mechanical lock on the security vault.
Appendix C
This Appendix provides warranty and Triton Technical Support contact information.
NOTE: If the Dispenser you are using does not have the ability to perform some of the functions described in this manual, it is because your processor does not support the feature or the Mako Dispenser was purchased without that particular option installed.
In this manual, the terms Mako, Mako Dispenser, Cash Dispenser, Dispenser, or Terminal are used interchangeably.
W
HAT IS MAKO?
Mako offers your customers the standard services commonly available from an Automatic Teller Machine (ATM), such as cash withdrawals, transfer of funds between accounts, and balance in­quiries. However, it does not offer a deposit option.
Once a withdrawal has been completed, the transaction processor (the organization that handles the connection between the terminal and the banking system network) automatically debits the customers account. The processor credits the merchant’s account for the amount of the with- drawal plus any surcharge (if applicable) at the end of the business day.
As is typically the case with non-bank (retail-style) ATMs, the Mako ATM does not accept cash deposits.
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MAKO CASH DISPENSER OPERATION MANUAL
SECTION 1 - INTRODUCTION
BALANCING DAILY TRANSACTIONS
Mako keeps track of all transactions and provides simple printed reports to assist in maintaining accurate balance records. The DAY CLOSE function, for example, summarizes the transaction activities of the previous business day. The CASSETTE CLOSE function summarizes the activi­ties since the cash-dispensing cassette was last loaded.
The exact details of the closing procedure vary slightly, depending upon the sponsoring network. The closing procedures that are applicable in most cases are described in detail in Section 5, Man­agement Functions.
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SECTION 2
FEATURES
MAKO CASH DISPENSER OPERATION MANUAL
SECTION 2 - FEATURES
MAKO CASH DISPENSER
The general features of the Mako Cash Dispenser are described in Table 2-1:
Table 2-1. Mako Cash Dispenser Features.
UL approved.
Uses an ordinary dial-up telephone line, instead of an expensive leased line.
2400 bps (bits-per-second) modem standard (optional 14400 and 33600 bps
modems available).
Cassette holds approximately 1000 new/750 used US currency notes.
Escrow compartment holds rejected notes for safekeeping and ease of accountability.
Reliable friction-feed, positive-drive cash dispensing mechanism.
Electronic journal can store up to 2045 of the most recent transactions for later printout.
Intuitive, user-friendly keypad and display interface.
320 x 240 dot resolution gray-scale (16 shades of gray) backlit Liquid Crystal
Display (LCD). Optional Color LCD display available.
Flush-mounted magnetic dip-style card reader.
Fixed-head thermal printer designed for quiet operation.
Modular design for ease of maintenance.
Figures 2-1 shows the Mako Cash Dispenser.
NEW FEATURES
The version 4.1 release of terminal operating software pro­vides significant enhancements to the capabilities of the Mako Cash Dispenser. These new features are summarized in the following paragraphs.
Improved Monochrome Graphic Display Sup­port
The rendering of gray-scale images has been improved significantly. The availability of a more life-like rendering of monochrome graphics can make the use of these im­ages a more appealing option in certain applications.
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Figure 2-1. Mako Media Dispenser.
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MAKO CASH DISPENSER OPERATION MANUAL
SECTION 2 - FEATURES
256-Color Ad Graphic Display Support
ATM Software Release 4.1 delivers support for the new 256-color display feature of Triton Sys­tems ATMs. Ad Graphic screens can now be displayed using a richer palette of 256 colors.
MAC Data Encryption Support
ATM Software Release 4.1 implements support for the Message Authentication Code (MAC) data encryption protocol. This capability is typically referred to as MAC-ing. NOTE: This
feature is currently only available in the Triton Standard version of ATM Software Release
4.1. Also, the SPED option (described below) is required to support MACing.
MACing Provides increased protection for message traffic to and from the ATM.
SPED PIN Entry Device Support
The newest ATM EPROM upgrade, along with Software Release 4.1, support an optional feature of Triton Systems ATMs known as the Secure PIN Entry Device, or SPED. Note that the SPED option is required in order to support MACing. SPED is an encryption system that offers addi­tional protection for the customer PIN during entry at the ATM keypad.
DATAPAK 3000 Communications Protocol Support
ATM Software Release 4.1 is DATAPAK 3000 protocol-compliant. This new capability enables the ATM to interface with designated DATAPAK intermediaries (in the Canadian market re­gion), who in turn provide connectivity to the appropriate transaction processor. NOTE: This
feature is only available for use in the Canadian market.
DATAPAK 3000 connectivity is typically faster and more cost-effective than a direct dial-up connection between the ATM and the transaction processor.
STANDARD FEATURES
The standard operating features of the Mako Cash Dispenser are summarized in the following paragraphs.
Close Scheduling
This function enables the operator to establish a time at which the terminal will automatically initiate a close operation with the processor. If only manual initiation of a close is desired, this feature can be turned off.
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SECTION 2 - FEATURES
Exit Message
This feature allows a message to be displayed to the customer at the conclusion of a transaction. The content of the message is determined by the operator.
Predial Capability
By initiating the call to the processor immediately after the customer inserts and removes their ATM or credit card (predialing), the actual transaction, once selected, can be completed more quickly. If desired, the predial capability can be disabled, in which case the call to the processor will not be made until after the customer actually chooses a transaction.
Alarm Thresholds
NOTE: This feature must be used in conjunction with Triton Connect version 3.0 or later.
This feature enables the terminal to detect and automatically report the following conditions to a remote personal computer (PC) that is running Triton Connect (version 3.0 or later):
1.) The level of cash in the cassette has fallen below a pre-defined threshold.
2.) The number of journal entries has risen above a pre-defined threshold.
In addition, a journal transfer feature allows the terminal to automatically transfer the contents of the electronic journal to the Triton Connect PC.
Transaction and Account Type Configuration
This feature enables the terminal operator to select the types of transactions (transfers or balance inquiries) or accounts (savings or credit card) that will be presented to the customer. This feature does not affect the availability of withdrawal transactions from checking accounts, which are al­ways presented.
Electronic Journal
The Mako Dispenser features a solid state electronic journal, instead of the traditional me­chanical journal printer . The electronic journal is based on proven Triton technology and pro­vides improved reliability and ease of use.
The details of each transaction are stored in the journals memory, and can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of the records made.
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SECTION 2 - FEATURES
Normally , journal data is printed by the unit’s receipt printer, but with the optional T riton Con- nect software package the information can be sent to a remote PC (Personal Computer) for storage and subsequent analysis.
The information in the electronic journal is maintained in a safe and secure environment. The journal is physically located in the lower security compartment of the unit, making it as secure as the cash itself. Even after a transaction record has been printed to the receipt printer, it can still be read and printed again. Old records are retained in the electronic journal until 2045 records have been stored, at which time the journal must be printed or cleared.
The software on the terminal makes it easy to retrieve stored information as often as necessary . From the operators standpoint, use of the journal is simple. All that is required of the operator is to do a PRINT JOURNAL command on a regular basis. Typically, the journal should be printed out whenever a DAY CLOSE is completed, although this is not a requirement.
When the PRINT JOURNAL command is selected, only the records acquired since the last PRINT JOURNAL command will be printed. Therefore, you don’t have to keep track of what record was printed last, because the terminal does it for you.
If the printed copy of a group of records is accidentally lost or destroyed, or the receipt printer runs out of paper before completely printing a group of records, it is a simple matter to reprint them, since they remain stored in the journal (until overwritten, as explained earlier).
Distributor EPROM Access With Challenge
This feature provides increased security by allowing each distributor to select their own unique EPROM access code for each terminal they sell or service. Procedures for entering and chang­ing the EPROM Access Code are contained in the Mako Dispenser Installation and Service Manual.
Status Monitoring
This feature (not available with all versions of the terminals operating software) allows infor­mation about the operational status of the terminal to be provided to the processor. The feature is activated using the terminal’s Management Functions.
Language Option
The Mako Dispenser has a screen language option. This option allows the terminal user to select a preferred language (such as Spanish) when beginning an ATM transaction.
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MAKO CASH DISPENSER OPERATION MANUAL
SECTION 2 - FEATURES
International Monetary Support
This feature allows installation and service personnel to select one of a number of monetary symbols (such as C, ¢, $, ƒ, L, P dispensed by the Mako Dispenser. The default symbol can be viewed and changed through the Management Functions.
Six-Digit Amount Entry Fields
U.S. domestic versions of the terminal operating software allow up to six digits to be entered in all fields where a cash amount is expected. Some international versions of the software allow extended field-lengths (see Extended Fields).
Receipt Printer Paper Low Option
£, Q, ¥) that describe the type of currency that will be
t.,
This features allows the end user to determine whether or not the terminal is allowed to con­tinue processing transactions when the receipt printer paper is low or the printer has run com­pletely out of paper.
Graphics Memory
All Mako terminals with monochrome displays include 512 kilobytes (KB) of flash type memory , which can be used for the storage of Ad and/or printer graphics. Terminals with color displays come with 1.5 megabytes (MB) of memory (standard), but can be upgraded in 512 KB increments, to a maximum of four megabytes.
Formatting Memory
Graphics Memory is formatted so that it is ready to accept downloaded files from a Triton Connect Host Computer. The memory is initially factory formatted. If it becomes necessary to format the memory, it can be accomplished by two methods.
**CAUTION**
Formatting Graphics Memory will erase all stored graphics files. Do not format the memory unless you are certain you wish to erase all data stored in it!
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Formatting Graphics Memory from a Triton Connect Host Computer
The first method uses Triton Connect to send a message to the terminal from the Triton Con­nect Host Computer that tells it to format Graphics Memory.
Formatting Graphics Memory at the Local Terminal
Graphics Memory can also be formatted from the local terminal through the Management Func­tions. Refer to the section on Management Functions for procedures.
AD Screens
An Ad Screen is a promotional or advertising graphic that is displayed on the Mako Dispenser LCD screen. It is displayed alternately with the Customer Welcome screen graphic (while the terminal is idle) and while a customer transaction is being processed. Triton Connect Software Release 1.8 or higher is required to support the use of AD Screens.
Triton Connect has the ability to format 16-bit color graphics for use in AD Screens (this requires the optional 16-color LCD display), to format monochrome graphics for use in receipt printouts, and to create text-based messages.
Once formatted, the graphics and text-based messages can be downloaded to a terminal by the Triton Connect host computer. The time of day a specific Ad Screen is displayed and the dura­tion it will be displayed can also be controlled.
Text-Based AD Screens
Text-based AD Screens can be displayed to the customer while the terminal is performing a transaction. A maximum of four text-based ads can be displayed during the interval that the Transaction Processing - Please Wait” message screen is being shown to the customer.
Each ad consists of up to eight lines of text, and each ad can be displayed for an operator­specified duration. The messages are created and downloaded to the terminal using Triton Connect Software Release release 1.8 or above.
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Receipt Printer Graphics
Triton Connect Software Release 1.8 or higher allows a bit-mapped graphic image in .bmp format to be downloaded to the terminal. This graphic is printed on the receipt when the PRINTED GRAPHIC option is enabled through the Management Functions.
Prize Coupons Option
The Mako Dispenser may be configured to award prize coupons to customers on a random chance or a withdrawal amount-determined basis. Coupons are awarded as printed messages presented to the customer on a separate receipt. The messages consist of four lines of text, with up to 40 characters in each line. The text of the message is entered from the terminals keypad.
There are two methods of awarding coupons. The RAN­DOM approach awards coupons randomly within a speci­fied percentage range (such as 3% of transactions) set in the management Functions.
The LEVEL approach awards a coupon to each customer that withdraws an amount equal to or greater than a specific dollar value that is set in the Management Functions.
Whn a coupon is awarded, the Mako Dispenser beeps a distinctive tone, displays a message to alert the customer and prints a coupon after the money is dispensed (but before the customer receipt is printed). The prize coupon is printed on a separate receipt and a full cut is made between the coupon and the customer receipt.
Receipt Option
This feature allows the operator of the Mako Dispenser to provide customers with the option of whether or not to receive a receipt after completing a transaction. The factory default for the RECEIPT OPTION is disabled, meaning a receipt will always be issued after each transaction (the customer does not have the option to choose).
If the RECEIPT OPTION is enabled, the customer is given the option of choosing to receive or not receive a printed receipt at the end of the transaction. If the customer fails to make a receipt choice, the receipt will be printed automatically after a 40- second time out period has elapsed.
Figure 2-6. Prize Coupons.
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Color Display Option
The Mako Dispenser can be equipped with an optional 16-color LCD display. As with the standard gray-scale display, the customer is guided through a transaction by selecting various options from menus that are presented on the LCD. Additionally , the terminal has the capabil­ity of displaying promotional information (AD Screens) in color while it is idle or when the customer is waiting for a transaction to be completed.
Triton Connect
tm
Triton Connect is an optional software package available through your service provider that facilitates remote data retrieval and monitoring of your Triton Systems Mako Dispenser. The advantages of this feature are reduced service calls and simplified terminal configuration changes, which in turn provides more imcashte and economical service for you.
The Triton Connect software runs on a remote host computer, and uses standard dial-up tele­phone lines to access and monitor the terminal. Triton Connect operates by dialing up the terminal and retrieving its data.
The Triton Connect host computer can monitor your Mako Dispenser 24 hours a day, seven days a week, and can receive an incoming call from the Mako Dispenser if there is a system error or service is required.
The Terminal Configuration options in the Management Functions area enable you to activate or deactivate Triton Connect access to the terminal.
Key information about the status of the terminal is collected and stored at a central location by your service provider. W ith this data, customer transaction reports can be developed that make it easy to monitor your Mako Dispensers performance, schedule cash replenishment, and pro­vide instant status for service dispatch should a problem occur.
Extended Amounts
The standard length of a currency amount entry field is 6 characters in U. S. domestic versions of the terminal operating software. In some international applications this length is insufficient to allow the entry of the full range of monetary values available in the local currency type. The Extended Amounts feature allows the selection of 12-character currency amount entry fields for those applications that require it.
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Once selected, the Mako Dispenser can accept the entry of extended amounts for customer withdrawal and transfer transactions. The feature is activated using the terminals Management Functions.
Date/Time Format
This option allows the operator to select either MM/DD/YY or DD/MM/YY as the format the terminal will use when printing receipts and other reports.
Year 2000 Compliance
The Mako Cash Dispenser has been tested to be 100% Year 2000 compliant.
Data Content/Integrity
Triton Cash Dispensers obtain date information from two sources: an internal clock, and the transaction processor or switch.
The internal clock is implemented by a Real Time Clock (RTC) integrated circuit. This device stores the year as a two-digit number (e.g. 1999 is stored as 99). It will correctly roll from 99 to 00 at midnight on December 31, 1999. The software on the Cash Dispenser uses the date information solely for date/time stamping purposes on reports produced by the ATM. No calculations are performed using date arithmetic that would be adversely affected by the inter­pretation of 00 as 1900 instead of 2000. All reports that include a date are printed in the format MM/DD/YY or DD/MM/YY, as selected via Management Function control.
The date supplied by the processor or switch is also provided in the format that implements the year as two digits (either MM/DD/YY or YY/MM/DD, depending on the individual proces­sor). This date is only used for date/time stamp purposes.
Data Content/Integrity
All date fields will remain as two digit representations, with the understanding that 00 will refer to the year 2000. No fields are to be expanded, either for storage or printing purposes.
Processor/Switch Compatibility Issues
While Triton has tested its own products and software to ensure compatibility with the Year 2000 change, it is not certifying the capability of the processors or switches that drive its termi­nals to handle the change.
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SECTION 3
OPERATION AND SETUP
MAKO CASH DISPENSER OPERATION MANUAL
SECTION 3 - OPERATION AND SETUP
BASIC OPERATION
This chapter describes the basic operation and setup of the Mako Dispenser.
MENU-BASED OPERATION
The Mako Dispenser operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the users actions. The desired menu option is selected by pressing one of the screen keys located to the left and right of the display (see Figure 3-2). For the purpose of security many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.
When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If the user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the user is returned to the function that was active prior to the timeout. If the user does not make a selection within an additional 30-second countdown period the Mako Dispenser will automatically go to the Customer Welcome screen.
Figure 3-1. The TOP MENU display.
When the unit is turned on, the dispenser will beep once and the Top Menu, shown in Figure 3-1, will appear on the display screen after a few seconds. From the Top Menu, you can either:
1.) Activate the Mako Dispenser to perform customer transactions by pressing the key next to
CUSTOMER TRANSACTIONS.
2.) Enter the Mako Dispenser system management area by pressing the key next to MANAGE-
MENT FUNCTIONS.
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If you do not select a menu choice within 30 seconds
SCREEN KEYS
the Mako Dispenser will automatically default to the Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transac­tions shortly after power is restored).
KEYPAD OPERATION
The user interface of the Cash Dispenser consists of the LCD display and 24 rubber keys on three keypads. The primary menu navigation keys are arranged in two four-key groups, one group on either side of the LCD display . The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD display.
All of the keys that a customer would use to conduct transactions have an integral raised Braille symbol to conform to the requirements of the Americans with Dis­abilities Act. To activate a key, press it until a beep is heard. If the key does not beep, it means that the key is not active for the current function, or the key was not pressed firmly enough.
ALPHANUMERIC KEYS
Figure 3-2. Cash Dispenser Keypad.
BLUE KEY
The entry of numeric characters via the keypad is straightforward: simply press the desired key. However, in certain management function screens it may be necessary to enter alphabetic charac­ters, a procedure that requires a little more explanation. On such screens a flashing cursor will be evident on the display, representing the location where the next character you enter will be dis­played. To enter a letter or punctuation mark, you will first press the <BLUE> key, and then you will press the number that has the letter or other character you want.
Each of the numbered keys (<0> through <9>) has six characters available. See Figure 3-3, Alphanumeric Keypad, and Table 3-1, Keypad Characters. On most of these keys (<2> through <9>), the first three of the available characters are alphabetic, and are printed on the keycap above the number character. Two keys, the <0> and <1>, are different. The <0> key does not show any additional characters, while the <1> key shows two alphabetic characters (QZ).
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Figure 3-3. Alphanumeric Keypad.
Table 3-1. Keypad Characters.
The first character on the first key (0-9) you press after the <BLUE> key will be displayed at the current cursor position. Pressing the same key repeatedly will cycle the displayed letter through the available character choices for that key (X1-X6). When the desired character is displayed, press the <RIGHT ARROW> key to lock it in and move the cursor to the next position. Repeat these steps to enter the next character.
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The <RIGHT ARROW> and <LEFT ARROW> keys are used in most alphanumeric data entry situations. The <LEFT ARROW> is used to back up and erase a character. The <RIGHT ARROW> is used to lock in a character. These keys will auto-repeat if held down for more than one second.
The <CHANGE> key can be used to clear an entry and start over. The <CANCEL> key will abort the current transaction.
The keys located beside the display are called the Screen Keys. They are used in the selection of menu functions. A Screen Key is only active when a function or menu option name is displayed beside the key.
CHANGING TO MANAGEMENT FUNCTIONS
You can enter the terminal MANAGEMENT FUNCTIONS main menu screen by performing any one of the three procedures listed below:
1. The Customer Welcome screen shows an animation of a hand inserting and removing a
card, with a message describing how to begin a transaction. If this screen is being dis­played, press and hold down the <BLUE> key; while holding down the <BLUE> key, press the <1> key. Release both keys. After a moment the Top Menu screen (shown in Figure 3-1) will be displayed. Select the MANAGEMENT FUNCTIONS option.
2. Reset the Dispenser by pressing and releasing the Reset Switch found on the front panel of
the Memory Module, which is located in the card cage inside the upper enclosure of the terminal. When the Top Menu is displayed select MANAGEMENT FUNCTIONS.
3. Remove and then reapply power to the terminal using the ON/OFF switch located on the
right side of the card cage inside the upper enclosure of the terminal. When the Top Menu is displayed select MANAGEMENT FUNCTIONS.
The Top Menu allows you to choose one of two options, CUSTOMER TRANSACTIONS or MANAGEMENT FUNCTIONS. Selecting CUSTOMER TRANSACTIONS changes the display to the Customer Welcome screen so the Dispenser is ready to perform customer transactions. Se­lecting MANAGEMENT FUNCTIONS opens the password screen, which in turn provides access to menus that are used for changing or viewing terminal parameters.
Whenever the MANAGEMENT FUNCTIONS choice is selected, the Dispenser will ask for a password to be entered. For a first-time configuration, enter the default MASTER P ASSWORD of 123456 on the keypad and then press the <OK> key. This ‘default password will be valid until it is changed.
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**NOTE**
The operator of the Mako Dispenser must change the MASTER PASS-
WORD to a new number when the installation is complete.
The Top Menu serves an alternative purpose in the event of a machine malfunction or other error condition. Such conditions are normally reported by an “OUT OF SERVICE message screen. The typical response to this message is to reset the Cash Dispenser. After resetting the Cash Dis­penser the Top Menu screen will display any applicable status messages and error code num­bers.
The two options presented in such instances will be RESET ERROR and MANAGEMENT FUNCTIONS. Press RESET ERROR to attempt to clear the error, or enter the MANAGEMENT FUNCTIONS area, as desired. See Section 8, Error Recovery, for more information.
INITIAL MAKO DISPENSER CONFIGURATION
There are seven configuration parameters that must be set when a Mako Dispenser is installed. These parameters do not need to be set in any particular order, but they MUST be entered into the Mako Dispenser to enable customer transactions to take place. Once they are set, they are retained internally, even when the Mako Dispenser is turned off.
Detailed procedures describing the step-by-step setup of each terminal parameter are located in Section 5 of this manual.
Terminal Number
The TERMINAL NUMBER is a unique string of alphanumeric characters (numbers and/or letters) that identifies your Mako Dispenser to the processor. The TERMINAL NUMBER is assigned to your Mako Dispenser by your processor
The TERMINAL NUMBER and TELEPHONE NUMBER MUST be set before the Mako Dispenser can go on-line and before the communications key can be downloaded.
Telephone Number
The Mako Dispenser communicates to your host processor over a dial up phone line. The phone number of the processor must be entered before live transactions can be performed.
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Surcharge Mode
Some networks allow a surcharge, or terminal fee, to be imposed on withdrawal transactions. If surcharges are in use on your network, you are required to notify the customer of the possi­bility of an additional fee before the transaction is processed. The customer must be given a chance to cancel the transaction.
Setting the SURCHARGE MODE to ENABLED will cause the surcharge warning screen to be displayed after the customers card is inserted. The surcharge warning screen notifies the customer of a possible fee and its amount. The customer is given the opportunity to cancel the transaction at no charge or to accept the surcharge and continue with the transaction.
If your network does not allow surcharges, the SURCHARGE MODE must be set to DIS­ABLED.
The amount of the surcharge is stored in the Dispenser and displayed to the customer. The SURCHARGE AMOUNT displayed on the screen can be set manually via the SURCHARGE AMOUNT menu. In some cases this value is downloaded from the processor at the same time the communications key is downloaded.
Manually changing the SURCHARGE AMOUNT to a different value does not automatically change the surcharge collected by the processor for a transaction. It will only change the
surcharge in the surcharge-warning message shown to the customer and NOT the actual fee collected for the transaction, so be sure the values are the same AND are accurate!
Multiple Amount
This is the value of the denomination of the cash in the currency cassette. It must be set to a value that is at least 1/20th of the MAXIMUM AMOUNT. For example, if the MAXIMUM AMOUNT is 200.00, then the MULTIPLE AMOUNT must be at least $10.00 ($20.00 would also work).
The factory default for the MULTIPLE AMOUNT is $0.00.
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MAC Master/Working Keys
The MAC MASTER KEY is used to decrypt the MAC WORKING KEY. Each key is a 16­character string, consisting of a combination of the digits 0-9 and the letters A-F. The MAC MASTER KEY may be injected from a personal computer (using a special floppy disk), or entered manually at the keypad.
PIN Master/Working Keys
The PIN MASTER KEY is used to decrypt the PIN WORKING KEY. The PIN WORKING KEY was referred to in previous versions of ATM software as the COMMUNICATIONS (COMMS) KEY. Each key is a 16-character string, consisting of a combination of the digits 0-9 and the letters A-F. The PIN WORKING KEY may be entered manually or downloaded from the processor.
A
DDITIONAL PARAMETERS
In addition to the configuration parameters described in the previous paragraphs, there are several other parameters that will need to be entered into the Dispenser to complete its setup. The proce­dures for setting each of these parameters are found in Section 5 of this manual. Some parameters are processor-specific and may not be available for all locations.
Maximum Amount
The maximum withdrawal limit must be entered into the Dispenser before any transactions can be completed. This number is the largest dollar amount allowed for a single withdrawal trans­action. The MAXIMUM AMOUNT may be set from $1 to $999 in increments of $1 and must be set to a multiple of the denomination of the currency in the cassette. Factory default is set to $500.00. The value must be a whole dollar amount only.
Whenever a withdrawal transaction is processed, the amount entered or selected is compared to the MAXIMUM AMOUNT parameter. If the entry is lar ger, an error message warns the user and displays the maximum allowable amount. Additionally, the MAXIMUM AMOUNT cannot be more than 20 times greater than the denomination of the currency in the cassette.
The MAXIMUM AMOUNT entered into the Dispenser DOES NOT override any maximum set by a network. The transaction will be sent to the network if the amount entered or selected is less than the maximum. The network must still approve the requested amount.
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