MAKO is a registered trademark of Triton Systems, Inc.
MAKO CASH DISPENSER OPERATION MANUAL
FCC COMPLIANCE
Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate
the equipment.
This equipment has been tested and found to comply with the limits for a Class A digital device, persuant to Part 15 of FCC Rules. These limits
are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expence.
The Terminal complies with Part 68 of the FCC Rules. The label affixed to this equipment contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone
company.
The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your
telephone number is called. In most, but not all areas, the sum of the REN’s of all devices connected to one line should not exceed five (5.0). To
be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company
to determine the maximum REN for your calling area.
The following jacks must be ordered from the telephone company in order to interconnect this equipment with the public communication network: RJ- I 1.
An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. See Installation instructions for details.
If your Terminal causes harm to the telephone network, the Telephone Company may discontinue your service temporarily. If possible, they will
notify you in advance. But if advance notice is not practical you will be notified as soon as possible. You will be informed of your right to file a
complaint with the FCC.
Warning:
Note 1:
Note 2:
Your telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your
equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.
Connections to party lines are subject to state tariffs. Contact your local telephone company if you plan to use this equipment on party lines.
This equipment cannot be used on public coin service lines provided by the telephone company.
The Terminal is hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations.
If you have trouble with the Terminal, please contact us at the address above for information on obtaining service or repairs. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment
is not malfunctioning.
The maintenance section of this manual describes troubleshooting steps which one can take in the event of equipment problems.
CANADIAN EMMISSION REQUIREMENTS
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the Radio Interference Regulations of the Canadian Department of Communications.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la Class A
prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada.
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MAKO CASH DISPENSER OPERATION MANUAL
NOTICE:
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets telecommunications network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The
Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using
an acceptable method of connection. The customer should be aware that compliance with the
above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions,
may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas. Caution: Users should not attempt
to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
NOTICE:
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication
of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
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MAKO CASH DISPENSER OPERATION MANUAL
AVIS:
L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le
matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de
télécommunications, comme le prescrivent les documents concernant les exigences techniques
relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à
la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de 1’entreprise locale de télécommunication. Le maté-riel doit également être installé
en suivant une méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées ci-dessus n’empêche pas la dégradation du service dans certaines situations.
Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par
le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher
un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de
mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la
source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl
y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les
régions rurales. Avertissement: L’utilisateur ne doit pas tenter de faire ces raccordements luimême; il doit avoir recours à an service d’inspection des installations électriques, ou à un
électricien, selon le cas.
AVIS:
L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le
nombre maximal de terminaux qui peuvent étre raccordés à une interface. La terminaison d’une
interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’exède pas 5.
TO LOCK .............................................................................................................................................A-2
CHANGING THE COMBINATION..................................................................................................................A-3
APPENDIX B - ELECTRONIC COMBINATION LOCK INSTRUCTIONS ......................................................................B-1
AUTHORIZED INSTALLATIONAND SERVICE PROVIDERS...................................................................................C-4
TRITON’S TECHNICAL SERVICES DEPARTMENT ............................................................................................C-5
CONTACT INFORMATION ..........................................................................................................................C-6
INDEX ...................................................................................................................................................... I-1
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SECTION 1
INTRODUCTION
MAKO CASH DISPENSER OPERATION MANUAL
SECTION 1 - INTRODUCTION
WHAT’SIN THIS MANUAL
This manual describes all operating features of the Mako Cash Dispenser. It is divided into nine
Sections and three Appendixes, which together provide the information necessary to setup and
operate the unit. A brief description of each of these sections of the manual is provided below:
Section 2 - Features
This Section summarizes the major features and capabilities of the Mako Dispenser.
Section 3 - Operation and Setup
This Section covers initial setup of the various operating parameters of the Mako Dispenser.
Section 4 - Handling Cassettes
This Section shows how to remove, fill, and replace the dispenser’s note cassette.
Section 5 - Management Functions
This Section provides extensive coverage of Management Functions, which enable you to setup,
configure and control the operation of the dispenser’s many operating features.
Section 6 - Maintenance
This Section describes the procedures for cleaning the unit and replenishing the receipt paper.
Section 7 - Journal Entries
This Section describes the parts of a typical journal entry. Journal entries are stored summaries of
customer transactions and changes to the machine’s operational state.
Section 8 - Error Recovery
This Section addresses error recovery and provides short descriptions of various error conditions
that may be encountered, along with recommended corrective actions in many cases.
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MAKO CASH DISPENSER OPERATION MANUAL
SECTION 1 - INTRODUCTION
Section 9 - Customer Transactions
This Section provides diagrams which illustrate the sequence of actions and screen displays associated with Withdrawal, Transfer and Balance Inquiry transactions.
Appendix A
This Appendix provides instructions for opening and changing the combination of the mechanical
combination lock. This lock is the standard locking device for the Mako security vault, which
holds the cash dispensing mechanism.
Appendix B
This Appendix provides instructions for using the optional electonic combination lock, which can
replace the mechanical lock on the security vault.
Appendix C
This Appendix provides warranty and Triton Technical Support contact information.
NOTE: If the Dispenser you are using does not have the ability to perform some of the functions
described in this manual, it is because your processor does not support the feature or the Mako
Dispenser was purchased without that particular option installed.
In this manual, the terms Mako, Mako Dispenser, Cash Dispenser, Dispenser, or Terminal are used
interchangeably.
W
HATIS MAKO?
Mako offers your customers the standard services commonly available from an Automatic Teller
Machine (ATM), such as cash withdrawals, transfer of funds between accounts, and balance inquiries. However, it does not offer a deposit option.
Once a withdrawal has been completed, the transaction processor (the organization that handles
the connection between the terminal and the banking system “network”) automatically debits the
customer’s account. The processor credits the merchant’s account for the amount of the with-
drawal plus any surcharge (if applicable) at the end of the business day.
As is typically the case with non-bank (“retail”-style) ATMs, the Mako ATM does not accept cash
deposits.
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MAKO CASH DISPENSER OPERATION MANUAL
SECTION 1 - INTRODUCTION
BALANCING DAILY TRANSACTIONS
Mako keeps track of all transactions and provides simple printed reports to assist in maintaining
accurate balance records. The DAY CLOSE function, for example, summarizes the transaction
activities of the previous business day. The CASSETTE CLOSE function summarizes the activities since the cash-dispensing cassette was last loaded.
The exact details of the closing procedure vary slightly, depending upon the sponsoring network.
The closing procedures that are applicable in most cases are described in detail in Section 5, Management Functions.
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SECTION 2
FEATURES
MAKO CASH DISPENSER OPERATION MANUAL
SECTION 2 - FEATURES
MAKO CASH DISPENSER
The general features of the Mako Cash Dispenser are described in Table 2-1:
Table 2-1. Mako Cash Dispenser Features.
•UL approved.
•Uses an ordinary dial-up telephone line, instead of an expensive leased line.
•2400 bps (bits-per-second) modem standard (optional 14400 and 33600 bps
modems available).
•Cassette holds approximately 1000 new/750 used US currency notes.
•Escrow compartment holds rejected notes for safekeeping and ease of accountability.
•Electronic journal can store up to 2045 of the most recent transactions for later printout.
•Intuitive, user-friendly keypad and display interface.
•320 x 240 dot resolution gray-scale (16 shades of gray) backlit Liquid Crystal
Display (LCD). Optional Color LCD display available.
•Flush-mounted magnetic dip-style card reader.
•Fixed-head thermal printer designed for quiet operation.
•Modular design for ease of maintenance.
Figures 2-1 shows the Mako Cash Dispenser.
NEW FEATURES
The version 4.1 release of terminal operating software provides significant enhancements to the capabilities of the
Mako Cash Dispenser. These new features are summarized
in the following paragraphs.
•Improved Monochrome Graphic Display Support
The rendering of gray-scale images has been improved
significantly. The availability of a more life-like rendering
of monochrome graphics can make the use of these images a more appealing option in certain applications.
TRITON SYSTEMS, INC.
Figure 2-1. Mako Media Dispenser.
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MAKO CASH DISPENSER OPERATION MANUAL
SECTION 2 - FEATURES
•256-Color Ad Graphic Display Support
ATM Software Release 4.1 delivers support for the new 256-color display feature of Triton Systems ATMs. Ad Graphic screens can now be displayed using a richer palette of 256 colors.
•MAC Data Encryption Support
ATM Software Release 4.1 implements support for the Message Authentication Code (MAC)
data encryption protocol. This capability is typically referred to as “MAC-ing”. NOTE: This
feature is currently only available in the Triton Standard version of ATM Software Release
4.1. Also, the SPED option (described below) is required to support MACing.
MACing Provides increased protection for message traffic to and from the ATM.
•SPED PIN Entry Device Support
The newest ATM EPROM upgrade, along with Software Release 4.1, support an optional feature
of Triton Systems ATMs known as the Secure PIN Entry Device, or SPED. Note that the SPED
option is required in order to support MACing. SPED is an encryption system that offers additional protection for the customer PIN during entry at the ATM keypad.
•DATAPAK 3000 Communications Protocol Support
ATM Software Release 4.1 is DATAPAK 3000 protocol-compliant. This new capability enables
the ATM to interface with designated DATAPAK intermediaries (in the Canadian market region), who in turn provide connectivity to the appropriate transaction processor. NOTE: This
feature is only available for use in the Canadian market.
DATAPAK 3000 connectivity is typically faster and more cost-effective than a direct dial-up
connection between the ATM and the transaction processor.
STANDARD FEATURES
The standard operating features of the Mako Cash Dispenser are summarized in the following
paragraphs.
•Close Scheduling
This function enables the operator to establish a time at which the terminal will automatically
initiate a close operation with the processor. If only manual initiation of a close is desired, this
feature can be turned off.
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MAKO CASH DISPENSER OPERATION MANUAL
SECTION 2 - FEATURES
•Exit Message
This feature allows a message to be displayed to the customer at the conclusion of a transaction.
The content of the message is determined by the operator.
•Predial Capability
By initiating the call to the processor immediately after the customer inserts and removes their
ATM or credit card (predialing), the actual transaction, once selected, can be completed more
quickly. If desired, the predial capability can be disabled, in which case the call to the processor
will not be made until after the customer actually chooses a transaction.
•Alarm Thresholds
NOTE: This feature must be used in conjunction with Triton Connect version 3.0 or later.
This feature enables the terminal to detect and automatically report the following conditions to a
remote personal computer (PC) that is running Triton Connect (version 3.0 or later):
1.)The level of cash in the cassette has fallen below a pre-defined threshold.
2.)The number of journal entries has risen above a pre-defined threshold.
In addition, a journal transfer feature allows the terminal to automatically transfer the contents of
the electronic journal to the Triton Connect PC.
•Transaction and Account Type Configuration
This feature enables the terminal operator to select the types of transactions (transfers or balance
inquiries) or accounts (savings or credit card) that will be presented to the customer. This feature
does not affect the availability of withdrawal transactions from checking accounts, which are always presented.
•Electronic Journal
The Mako Dispenser features a solid state electronic journal, instead of the traditional mechanical journal printer . The electronic journal is based on proven Triton technology and provides improved reliability and ease of use.
The details of each transaction are stored in the journal’s memory, and can be retrieved at a later
date. When needed, just the information desired can be recalled and a printout of the records
made.
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MAKO CASH DISPENSER OPERATION MANUAL
SECTION 2 - FEATURES
Normally , journal data is printed by the unit’s receipt printer, but with the optional T riton Con-
nect software package the information can be sent to a remote PC (Personal Computer) for
storage and subsequent analysis.
The information in the electronic journal is maintained in a safe and secure environment. The
journal is physically located in the lower security compartment of the unit, making it as secure
as the cash itself. Even after a transaction record has been printed to the receipt printer, it can
still be read and printed again. Old records are retained in the electronic journal until 2045
records have been stored, at which time the journal must be printed or cleared.
The software on the terminal makes it easy to retrieve stored information as often as necessary .
From the operator’s standpoint, use of the journal is simple. All that is required of the operator
is to do a PRINT JOURNAL command on a regular basis. Typically, the journal should be
printed out whenever a DAY CLOSE is completed, although this is not a requirement.
When the PRINT JOURNAL command is selected, only the records acquired since the last
PRINT JOURNAL command will be printed. Therefore, you don’t have to keep track of what
record was printed last, because the terminal does it for you.
If the printed copy of a group of records is accidentally lost or destroyed, or the receipt printer
runs out of paper before completely printing a group of records, it is a simple matter to reprint
them, since they remain stored in the journal (until overwritten, as explained earlier).
•Distributor EPROM Access With Challenge
This feature provides increased security by allowing each distributor to select their own unique
EPROM access code for each terminal they sell or service. Procedures for entering and changing the EPROM Access Code are contained in the Mako Dispenser Installation and Service
Manual.
•Status Monitoring
This feature (not available with all versions of the terminal’s operating software) allows information about the operational status of the terminal to be provided to the processor. The feature
is activated using the terminal’s Management Functions.
•Language Option
The Mako Dispenser has a screen language option. This option allows the terminal user to
select a preferred language (such as Spanish) when beginning an ATM transaction.
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MAKO CASH DISPENSER OPERATION MANUAL
SECTION 2 - FEATURES
•International Monetary Support
This feature allows installation and service personnel to select one of a number of monetary
symbols (such as C, ¢, $, ƒ, L, P
dispensed by the Mako Dispenser. The default symbol can be viewed and changed through the
Management Functions.
•Six-Digit Amount Entry Fields
U.S. domestic versions of the terminal operating software allow up to six digits to be entered in
all fields where a cash amount is expected. Some international versions of the software allow
extended field-lengths (see Extended Fields).
•Receipt Printer Paper Low Option
£, Q, ¥) that describe the type of currency that will be
t.,
This features allows the end user to determine whether or not the terminal is allowed to continue processing transactions when the receipt printer paper is low or the printer has run completely out of paper.
•Graphics Memory
All Mako terminals with monochrome displays include 512 kilobytes (KB) of “flash” type
memory , which can be used for the storage of Ad and/or printer graphics. Terminals with color
displays come with 1.5 megabytes (MB) of memory (standard), but can be upgraded in 512
KB increments, to a maximum of four megabytes.
Formatting Memory
Graphics Memory is formatted so that it is ready to accept downloaded files from a Triton
Connect Host Computer. The memory is initially factory formatted. If it becomes necessary to
format the memory, it can be accomplished by two methods.
**CAUTION**
Formatting Graphics Memory will erase all stored graphics files. Do
not format the memory unless you are certain you wish to erase all
data stored in it!
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MAKO CASH DISPENSER OPERATION MANUAL
SECTION 2 - FEATURES
Formatting Graphics Memory from a Triton Connect Host Computer
The first method uses Triton Connect to send a message to the terminal from the Triton Connect Host Computer that tells it to format Graphics Memory.
Formatting Graphics Memory at the Local Terminal
Graphics Memory can also be formatted from the local terminal through the Management Functions. Refer to the section on Management Functions for procedures.
•AD Screens
An Ad Screen is a promotional or advertising graphic that is displayed on the Mako Dispenser
LCD screen. It is displayed alternately with the Customer Welcome screen graphic (while the
terminal is idle) and while a customer transaction is being processed. Triton Connect Software
Release 1.8 or higher is required to support the use of AD Screens.
Triton Connect has the ability to format 16-bit color graphics for use in AD Screens (this
requires the optional 16-color LCD display), to format monochrome graphics for use in receipt
printouts, and to create text-based messages.
Once formatted, the graphics and text-based messages can be downloaded to a terminal by the
Triton Connect host computer. The time of day a specific Ad Screen is displayed and the duration it will be displayed can also be controlled.
•Text-Based AD Screens
Text-based AD Screens can be displayed to the customer while the terminal is performing a
transaction. A maximum of four text-based ads can be displayed during the interval that the
“Transaction Processing - Please Wait” message screen is being shown to the customer.
Each ad consists of up to eight lines of text, and each ad can be displayed for an operatorspecified duration. The messages are created and downloaded to the terminal using Triton
Connect Software Release release 1.8 or above.
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MAKO CASH DISPENSER OPERATION MANUAL
SECTION 2 - FEATURES
•Receipt Printer Graphics
Triton Connect Software Release 1.8 or higher allows a bit-mapped graphic image in “.bmp”
format to be downloaded to the terminal. This graphic is printed on the receipt when the
PRINTED GRAPHIC option is enabled through the Management Functions.
•Prize Coupons Option
The Mako Dispenser may be configured to award “prize
coupons” to customers on a random chance or a withdrawal
amount-determined basis. Coupons are awarded as printed
messages presented to the customer on a separate receipt.
The messages consist of four lines of text, with up to 40
characters in each line. The text of the message is entered
from the terminal’s keypad.
There are two methods of awarding coupons. The RANDOM approach awards coupons randomly within a specified percentage range (such as 3% of transactions) set in the
management Functions.
The LEVEL approach awards a coupon to each customer that withdraws an amount equal to or
greater than a specific dollar value that is set in the Management Functions.
Whn a coupon is awarded, the Mako Dispenser beeps a distinctive tone, displays a message to
alert the customer and prints a coupon after the money is dispensed (but before the customer
receipt is printed). The prize coupon is printed on a separate receipt and a full cut is made
between the coupon and the customer receipt.
•Receipt Option
This feature allows the operator of the Mako Dispenser to provide customers with the option of
whether or not to receive a receipt after completing a transaction. The factory default for the
RECEIPT OPTION is disabled, meaning a receipt will always be issued after each transaction
(the customer does not have the option to choose).
If the RECEIPT OPTION is enabled, the customer is given the option of choosing to receive or
not receive a printed receipt at the end of the transaction. If the customer fails to make a receipt
choice, the receipt will be printed automatically after a 40- second time out period has elapsed.
Figure 2-6. Prize Coupons.
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MAKO CASH DISPENSER OPERATION MANUAL
SECTION 2 - FEATURES
•Color Display Option
The Mako Dispenser can be equipped with an optional 16-color LCD display. As with the
standard gray-scale display, the customer is guided through a transaction by selecting various
options from menus that are presented on the LCD. Additionally , the terminal has the capability of displaying promotional information (AD Screens) in color while it is idle or when the
customer is waiting for a transaction to be completed.
•Triton Connect
tm
Triton Connect is an optional software package available through your service provider that
facilitates remote data retrieval and monitoring of your Triton Systems Mako Dispenser. The
advantages of this feature are reduced service calls and simplified terminal configuration changes,
which in turn provides more imcashte and economical service for you.
The Triton Connect software runs on a remote host computer, and uses standard dial-up telephone lines to access and monitor the terminal. Triton Connect operates by dialing up the
terminal and retrieving its data.
The Triton Connect host computer can monitor your Mako Dispenser 24 hours a day, seven
days a week, and can receive an incoming call from the Mako Dispenser if there is a system
error or service is required.
The Terminal Configuration options in the Management Functions area enable you to activate
or deactivate Triton Connect access to the terminal.
Key information about the status of the terminal is collected and stored at a central location by
your service provider. W ith this data, customer transaction reports can be developed that make
it easy to monitor your Mako Dispenser’s performance, schedule cash replenishment, and provide instant status for service dispatch should a problem occur.
•Extended Amounts
The standard length of a currency amount entry field is 6 characters in U. S. domestic versions
of the terminal operating software. In some international applications this length is insufficient
to allow the entry of the full range of monetary values available in the local currency type. The
Extended Amounts feature allows the selection of 12-character currency amount entry fields
for those applications that require it.
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MAKO CASH DISPENSER OPERATION MANUAL
SECTION 2 - FEATURES
Once selected, the Mako Dispenser can accept the entry of extended amounts for customer
withdrawal and transfer transactions. The feature is activated using the terminal’s Management
Functions.
•Date/Time Format
This option allows the operator to select either MM/DD/YY or DD/MM/YY as the format the
terminal will use when printing receipts and other reports.
•Year 2000 Compliance
The Mako Cash Dispenser has been tested to be 100% Year 2000 compliant.
Data Content/Integrity
Triton Cash Dispensers obtain date information from two sources: an internal clock, and the
transaction processor or switch.
The internal clock is implemented by a Real Time Clock (RTC) integrated circuit. This device
stores the year as a two-digit number (e.g. 1999 is stored as ‘99’). It will correctly roll from
‘99’ to ‘00’ at midnight on December 31, 1999. The software on the Cash Dispenser uses the
date information solely for date/time stamping purposes on reports produced by the ATM. No
calculations are performed using date arithmetic that would be adversely affected by the interpretation of ‘00’ as 1900 instead of 2000. All reports that include a date are printed in the
format MM/DD/YY or DD/MM/YY, as selected via Management Function control.
The date supplied by the processor or switch is also provided in the format that implements the
year as two digits (either MM/DD/YY or YY/MM/DD, depending on the individual processor). This date is only used for date/time stamp purposes.
Data Content/Integrity
All date fields will remain as two digit representations, with the understanding that ‘00’ will
refer to the year 2000. No fields are to be expanded, either for storage or printing purposes.
Processor/Switch Compatibility Issues
While Triton has tested its own products and software to ensure compatibility with the Year
2000 change, it is not certifying the capability of the processors or switches that drive its terminals to handle the change.
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SECTION 3
OPERATIONAND SETUP
MAKO CASH DISPENSER OPERATION MANUAL
SECTION 3 - OPERATIONAND SETUP
BASIC OPERATION
This chapter describes the basic operation and setup of the Mako Dispenser.
MENU-BASED OPERATION
The Mako Dispenser operates as a menu driven system. Messages and menu options presented on
the LCD display screen guide the user’s actions. The desired menu option is selected by pressing
one of the screen keys located to the left and right of the display (see Figure 3-2). For the purpose
of security many screens timeout after a preset time interval, usually 30 seconds. The timeout
length may vary depending on the function being performed.
When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If
the user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the user
is returned to the function that was active prior to the timeout. If the user does not make a selection
within an additional 30-second countdown period the Mako Dispenser will automatically go to the
Customer Welcome screen.
Figure 3-1. The TOP MENU display.
When the unit is turned on, the dispenser will beep once and the Top Menu, shown in Figure 3-1,
will appear on the display screen after a few seconds. From the Top Menu, you can either:
1.) Activate the Mako Dispenser to perform customer transactions by pressing the key next to
CUSTOMER TRANSACTIONS.
2.) Enter the Mako Dispenser system management area by pressing the key next to MANAGE-
MENT FUNCTIONS.
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SECTION 3 - OPERATIONAND SETUP
MAKO CASH DISPENSER OPERATION MANUAL
If you do not select a menu choice within 30 seconds
SCREEN KEYS
the Mako Dispenser will automatically default to the
Customer Welcome screen (a benefit of this feature is
that in the event of a power interruption the terminal
will automatically begin accepting customer transactions shortly after power is restored).
KEYPAD OPERATION
The user interface of the Cash Dispenser consists of
the LCD display and 24 rubber keys on three keypads.
The primary menu navigation keys are arranged in two
four-key groups, one group on either side of the LCD
display . The main keypad consists of 10 alphanumeric
keys, two arrow keys and four large control keys, all
located in a 16-key group beneath the LCD display.
All of the keys that a customer would use to conduct
transactions have an integral raised Braille symbol to
conform to the requirements of the Americans with Disabilities Act. To activate a key, press it until a beep is
heard. If the key does not beep, it means that the key is
not active for the current function, or the key was not pressed firmly enough.
ALPHANUMERIC KEYS
Figure 3-2. Cash Dispenser Keypad.
BLUE KEY
The entry of numeric characters via the keypad is straightforward: simply press the desired key.
However, in certain management function screens it may be necessary to enter alphabetic characters, a procedure that requires a little more explanation. On such screens a flashing cursor will be
evident on the display, representing the location where the next character you enter will be displayed. To enter a letter or punctuation mark, you will first press the <BLUE> key, and then you
will press the number that has the letter or other character you want.
Each of the numbered keys (<0> through <9>) has six characters available. See Figure 3-3,
Alphanumeric Keypad, and Table 3-1, Keypad Characters. On most of these keys (<2> through
<9>), the first three of the available characters are alphabetic, and are printed on the keycap above
the number character. Two keys, the <0> and <1>, are different. The <0> key does not show any
additional characters, while the <1> key shows two alphabetic characters (‘QZ’).
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Figure 3-3. Alphanumeric Keypad.
Table 3-1. Keypad Characters.
The first character on the first key (0-9) you press after the <BLUE> key will be displayed at the
current cursor position. Pressing the same key repeatedly will cycle the displayed letter through
the available character choices for that key (X1-X6). When the desired character is displayed,
press the <RIGHT ARROW> key to ‘lock it in’ and move the cursor to the next position. Repeat
these steps to enter the next character.
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The <RIGHT ARROW> and <LEFT ARROW> keys are used in most alphanumeric data entry
situations. The <LEFT ARROW> is used to back up and erase a character. The <RIGHT ARROW>
is used to lock in a character. These keys will auto-repeat if held down for more than one second.
The <CHANGE> key can be used to clear an entry and start over. The <CANCEL> key will abort
the current transaction.
The keys located beside the display are called the Screen Keys. They are used in the selection of
menu functions. A Screen Key is only active when a function or menu option name is displayed
beside the key.
CHANGING TO MANAGEMENT FUNCTIONS
You can enter the terminal MANAGEMENT FUNCTIONS main menu screen by performing any
one of the three procedures listed below:
1. The Customer Welcome screen shows an animation of a hand inserting and removing a
card, with a message describing how to begin a transaction. If this screen is being displayed, press and hold down the <BLUE> key; while holding down the <BLUE> key,
press the <1> key. Release both keys. After a moment the Top Menu screen (shown in
Figure 3-1) will be displayed. Select the MANAGEMENT FUNCTIONS option.
2. Reset the Dispenser by pressing and releasing the Reset Switch found on the front panel of
the Memory Module, which is located in the card cage inside the upper enclosure of the
terminal. When the Top Menu is displayed select MANAGEMENT FUNCTIONS.
3. Remove and then reapply power to the terminal using the ON/OFF switch located on the
right side of the card cage inside the upper enclosure of the terminal. When the Top Menu
is displayed select MANAGEMENT FUNCTIONS.
The Top Menu allows you to choose one of two options, CUSTOMER TRANSACTIONS or
MANAGEMENT FUNCTIONS. Selecting CUSTOMER TRANSACTIONS changes the display
to the Customer Welcome screen so the Dispenser is ready to perform customer transactions. Selecting MANAGEMENT FUNCTIONS opens the password screen, which in turn provides access
to menus that are used for changing or viewing terminal parameters.
Whenever the MANAGEMENT FUNCTIONS choice is selected, the Dispenser will ask for a
password to be entered. For a first-time configuration, enter the default MASTER P ASSWORD of
’123456’ on the keypad and then press the <OK> key. This ‘default’ password will be valid until
it is changed.
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**NOTE**
The operator of the Mako Dispenser must change the MASTER PASS-
WORD to a new number when the installation is complete.
The Top Menu serves an alternative purpose in the event of a machine malfunction or other error
condition. Such conditions are normally reported by an “OUT OF SERVICE” message screen.
The typical response to this message is to reset the Cash Dispenser. After resetting the Cash Dispenser the Top Menu screen will display any applicable status messages and error code numbers.
The two options presented in such instances will be RESET ERROR and MANAGEMENT
FUNCTIONS. Press RESET ERROR to attempt to clear the error, or enter the MANAGEMENT
FUNCTIONS area, as desired. See Section 8, Error Recovery, for more information.
INITIAL MAKO DISPENSER CONFIGURATION
There are seven configuration parameters that must be set when a Mako Dispenser is installed.
These parameters do not need to be set in any particular order, but they MUST be entered into the
Mako Dispenser to enable customer transactions to take place. Once they are set, they are retained
internally, even when the Mako Dispenser is turned off.
Detailed procedures describing the step-by-step setup of each terminal parameter are located in
Section 5 of this manual.
•Terminal Number
The TERMINAL NUMBER is a unique string of alphanumeric characters (numbers and/or
letters) that identifies your Mako Dispenser to the processor. The TERMINAL NUMBER is
assigned to your Mako Dispenser by your processor
The TERMINAL NUMBER and TELEPHONE NUMBER MUST be set before the Mako
Dispenser can go on-line and before the communications key can be downloaded.
•Telephone Number
The Mako Dispenser communicates to your host processor over a dial up phone line. The
phone number of the processor must be entered before live transactions can be performed.
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•Surcharge Mode
Some networks allow a surcharge, or terminal fee, to be imposed on withdrawal transactions.
If surcharges are in use on your network, you are required to notify the customer of the possibility of an additional fee before the transaction is processed. The customer must be given a
chance to cancel the transaction.
Setting the SURCHARGE MODE to ENABLED will cause the surcharge warning screen to be
displayed after the customer’s card is inserted. The surcharge warning screen notifies the
customer of a possible fee and its amount. The customer is given the opportunity to cancel the
transaction at no charge or to accept the surcharge and continue with the transaction.
If your network does not allow surcharges, the SURCHARGE MODE must be set to DISABLED.
The amount of the surcharge is stored in the Dispenser and displayed to the customer. The
SURCHARGE AMOUNT displayed on the screen can be set manually via the SURCHARGE
AMOUNT menu. In some cases this value is downloaded from the processor at the same time
the communications key is downloaded.
Manually changing the SURCHARGE AMOUNT to a different value does not automatically
change the surcharge collected by the processor for a transaction. It will only change the
surcharge in the surcharge-warning message shown to the customer and NOT the actual fee
collected for the transaction, so be sure the values are the same AND are accurate!
•Multiple Amount
This is the value of the denomination of the cash in the currency cassette. It must be set to a
value that is at least 1/20th of the MAXIMUM AMOUNT. For example, if the MAXIMUM
AMOUNT is 200.00, then the MULTIPLE AMOUNT must be at least $10.00 ($20.00 would
also work).
The factory default for the MULTIPLE AMOUNT is $0.00.
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•MAC Master/Working Keys
The MAC MASTER KEY is used to decrypt the MAC WORKING KEY. Each key is a 16character string, consisting of a combination of the digits 0-9 and the letters A-F. The MAC
MASTER KEY may be injected from a personal computer (using a special floppy disk), or
entered manually at the keypad.
•PIN Master/Working Keys
The PIN MASTER KEY is used to decrypt the PIN WORKING KEY. The PIN WORKING
KEY was referred to in previous versions of ATM software as the COMMUNICATIONS
(COMMS) KEY. Each key is a 16-character string, consisting of a combination of the digits
0-9 and the letters A-F. The PIN WORKING KEY may be entered manually or downloaded
from the processor.
A
DDITIONAL PARAMETERS
In addition to the configuration parameters described in the previous paragraphs, there are several
other parameters that will need to be entered into the Dispenser to complete its setup. The procedures for setting each of these parameters are found in Section 5 of this manual. Some parameters
are processor-specific and may not be available for all locations.
•Maximum Amount
The maximum withdrawal limit must be entered into the Dispenser before any transactions can
be completed. This number is the largest dollar amount allowed for a single withdrawal transaction. The MAXIMUM AMOUNT may be set from $1 to $999 in increments of $1 and must
be set to a multiple of the denomination of the currency in the cassette. Factory default is set to
$500.00. The value must be a whole dollar amount only.
Whenever a withdrawal transaction is processed, the amount entered or selected is compared to
the MAXIMUM AMOUNT parameter. If the entry is lar ger, an error message warns the user
and displays the maximum allowable amount. Additionally, the MAXIMUM AMOUNT cannotbe more than 20 times greater than the denomination of the currency in the cassette.
The MAXIMUM AMOUNT entered into the Dispenser DOES NOT override any maximum
set by a network. The transaction will be sent to the network if the amount entered or selected
is less than the maximum. The network must still approve the requested amount.
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