Triton FT7000XP User Manual
MODEL FT7000
XP
“FULL FUNCTION A TM”
USER MANUAL
VERSION 2.0
TDN 07102-00070B 07/2008
CORPORATE HEADQUARTERS:
522 E. Railroad Street
Long Beach, MS 39560
Phone: (228) 868-1317
Fax: (228) 868-0437
COPYRIGHT NOTICE
© 2007-2008 Delaware Capital Formation, Inc. All Rights Reserved. Triton Systems of Delaware, Inc. is an
operating company of Dover Electronics, Inc., a subsidiary of Dover Corporation (NYSE-DOV). DOVER,
the DOVER logo and the Dover family of marks and TRITON, the TRITON logo and the Triton family of
marks are registered trademarks of Delaware Capital Formation, Inc., a wholly owned subsidiary of Dover
Corporation.
MODEL FT7000XP USER MANUAL
NOTICES
© 2007-2008 Delaware Capital Formation, Inc. All Rights Reserved.
ALL RIGHTS RESERVED
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware,
Inc.
The information in this publication has been carefully checked and is believed to be accurate. However,
Triton Systems of Delaware, Inc. assumes no responsibility for any inaccuracies, errors, or omissions that
may be contained in this document. In no event will Triton Systems of Delaware, Inc. be liable for direct,
indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual,
even if advised of the possibility of such damages.
In the interest of continued product development, Triton Systems of Delaware, Inc. reserves the right to make
improvements in its documentation and the products it describes at any time, without notice or obligation.
TRADEMARK A CKNOWLEDGEMENTS
Microsoft Windows is a registered trademark of Microsoft Corporation in the United States and/or other
countries. Triton Connect and Prism are trademarks of Triton Systems of Delaware, Inc. Back-UPS is a
registered trademark of American Power Conversion Corporation. Intel is a registered trademark of Intel
Corporation. Lexar and the Lexar logo are trademarks of Lexar Media, Inc. NCR is a registered trademark of
NCR Corporation in the United States and other countries. Diebold is a trademark of Diebold, Incorporated.
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CONTENTS
SECTION 1 - INTRODUCTION ..................................................................................... 1
WHAT’S IN THIS MANUAL ................................................................................................................... 2
PC-BASED MODELS ............................................................................................................................ 2
CLASS OF SERVICE (BUSINESS HOURS-VS-LEVEL1) .................................................................................. 2
OPERATING SYSTEM ............................................................................................................................ 2
PLATFORM AND INTERNET .................................................................................................................... 3
FEATURE HIGHLIGHTS .......................................................................................................................... 4
STANDARD FEATURES .......................................................................................................................... 5
ACCESS AND TRANSACTION SECURITY .................................................................................................. 5
MULTIMEDIA INTERFACE (AUDIO/VIDEO) .............................................................................................. 6
STORAGE OF FILES .............................................................................................................................. 6
VOICE-ENABLED TRANSACTIONS .......................................................................................................... 6
COMMUNICATIONS ............................................................................................................................... 6
ELECTRONIC JOURNAL ......................................................................................................................... 7
TERMINAL SETTLEMENT ....................................................................................................................... 7
MULTI-LANGUAGE SUPPORT ................................................................................................................ 7
MESSAGES ......................................................................................................................................... 7
TRANSACTION AND ACCOUNT TYPE CONFIGURATION ............................................................................. 7
REAR SERVICE PANEL .......................................................................................................................... 7
OPERATING SPECIFICATIONS / WEIGHTS ................................................................................................ 8
SECTION 2 - BASIC OPERATION ................................................................................ 9
INTRODUCTION .................................................................................................................................... 10
CONTROL PANEL L AYOUT ........................................................................................................................... 10-11
KEYPAD OPERATION ........................................................................................................................... 11
SCREEN FUNCTION KEYS ..................................................................................................................... 12
REAR SERVICE PANEL .......................................................................................................................... 12
REAR A CCESS SERVICE DOORS ............................................................................................................. 13
FRONT A CCESS CONTROL PANEL .......................................................................................................... 13
MENU-BASED OPERATION .................................................................................................................... 14
VOICE-ENABLED TRANSACTIONS .......................................................................................................... 15
SECTION 3 - REPLENISHING CASSETTES ..................................................................... 17
INTRODUCTION .................................................................................................................................... 18
DISPENSING MECHANISM(S) ................................................................................................................. 18
NOTE CONDITION ................................................................................................................................19
REPLENISHING CASSETTE(S) - F510 .................................................................................................... 20
REMOVING NOTE C ASSETTE ................................................................................................................. 20
OPENING NOTE CASSETTE .................................................................................................................... 20
LOADING/INSTALLING NOTE CASSETTE .................................................................................................. 21
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REPLENISHING CASSETTE(S) - NMD-100 ............................................................................................ 23
REMOVING NOTE C ASSETTE ................................................................................................................. 23
OPENING NOTE CASSETTE .................................................................................................................... 24
LOADING NOTE CASSETTE .................................................................................................................... 24
INSTALLING NOTE CASSETTE ................................................................................................................ 26
REMOVING THE REJECT CASSETTE ......................................................................................................... 26
OPENING THE REJECT CASSETTE ........................................................................................................... 27
INSTALLING THE REJECT CASSETTE ........................................................................................................ 27
VERIFY OPERATION ............................................................................................................................ 28
SECTION 4 - GENERAL MAINTENANCE ........................................................................ 29
INTRODUCTION .................................................................................................................................... 30
REPLENISHING RECEIPT PAPER ............................................................................................................ 30
LOADING ENVELOPES (EDU) ............................................................................................................... 33
REPLACING RIBBON CARTRIDGE (EDU) ................................................................................................ 34
REPLENISHING PAPER (JOURNAL PRINTER) ............................................................................................ 35
LOADING INK CARTRIDGE (JOURNAL PRINTER) ...................................................................................... 37
CLEANING THE ENCLOSURE ................................................................................................................. 39
CLEANING THE DISPLAY ...................................................................................................................... 39
CARD READER CLEANING .................................................................................................................... 39
RECEIPT PAPER SPECIFICATIONS ........................................................................................................... 40
SECTION 5 - MANAGEMENT FUNCTIONS .................................................................... 41
INTRODUCTION .................................................................................................................................... 42
WHAT IS PRISM 912-EMULATION ........................................................................................................... 42
XP PRISM SOFTWARE ARCHITECTURE .................................................................................................... 44
DISPLAY POWER-UP SEQUENCE ........................................................................................................... 45
ACCESSING THE MANAGEMENT FUNCTIONS MENU ................................................................................ 45
SWITCHING SCREENS ........................................................................................................................... 47
FUNCTION A VAILABILITY ..................................................................................................................... 48
MANAGEMENT REPORTS ...................................................................................................................... 49
TERMINAL SETTLEMENT FUNCTIONS ..................................................................................... 5 0
TERMINAL SETTLEMENT FUNCTIONS (MAIN MENU) ............................................................................... 51
VIEW / CLEAR ATM SETTLEMENT TOTALS ............................................................................................ 52
OVERVIEW .......................................................................................................................................... 53
CONFIGURE REAR SETTLEMENT ............................................................................................................ 53
REPLENISH CASSETTE(S) ...................................................................................................................... 56
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DIAGNOSTICS ....................................................................................................................... 5 7
DIAGNOSTIC FUNCTIONS (MAIN MENU) ................................................................................................ 59
CASH DISPENSER ................................................................................................................................60
CASH DISPENSER S TATUS ................................................................................................................... 61
PURGE ............................................................................................................................................. 62
TEST DISPENSE ................................................................................................................................. 63
FORCE UNLOCK C ASSETTE ................................................................................................................. 64
INJECT NEW C ASSETTE ID .................................................................................................................. 65
UNLOCK / LOCK A LL CASSETTES ........................................................................................................ 66
SHUTTER TEST (DISPENSER) ............................................................................................................... 67
CARD READER .................................................................................................................................... 68
CARD READER STATUS ....................................................................................................................... 69
SCAN CARD ...................................................................................................................................... 70
TRACK 3 READ / WRITE .................................................................................................................... 71
RESET .............................................................................................................................................. 71
PRINTER ............................................................................................................................................. 72
DEVICE STATUS ................................................................................................................................. 73
PRINT TEST DATA .............................................................................................................................. 74
RESET .............................................................................................................................................. 74
KEYPAD ............................................................................................................................................. 75
KEYPAD DEVICE STATUS .................................................................................................................... 76
TEST KEYPAD ................................................................................................................................... 77
CLEAR TAMPER ................................................................................................................................78
RESET .............................................................................................................................................. 78
GENERAL I/O DIAGNOSTICS ................................................................................................................. 79
LED INDICATORS ............................................................................................................................... 79
HEADPHONE TEST............................................................................................................................. 80
SAFE DOOR TEST .............................................................................................................................. 80
CABINET DOOR TEST .......................................................................................................................... 81
PRINTER POSITION TEST ..................................................................................................................... 81
PREVIEW SAMPLE VOICE .................................................................................................................... 81
ENVELOPE DEPOSITORY ....................................................................................................................... 82
ENVELOPE DEPOSITORY STATUS .......................................................................................................... 83
ENVELOPE A CCEPT TEST .................................................................................................................... 84
ENVELOPE RETURN TEST ................................................................................................................... 85
ENVELOPE DISPENSE AND RETRACT TEST ............................................................................................ 86
ENVELOPE LENGTH TEST ................................................................................................................... 87
SHUTTER TEST (ENVELOPE DEPOSITORY) ............................................................................................. 88
RESET .............................................................................................................................................. 88
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ELECTRONIC JOURNAL ....................................................................................................................... 89
ELECTRONIC JOURNAL FUNCTIONS (MAIN MENU) ................................................................................. 90
EXPORT UNAUDITED RECORDS .............................................................................................................. 91
D
ISPLAY LAST X RECORDS ................................................................................................................... 92
JOURNAL STATISTICS ............................................................................................................................ 93
JOURNAL SETTINGS ............................................................................................................................. 94
AUTO EXPORT ................................................................................................................................... 94
UTO DELETE .................................................................................................................................. 95
A
DELETE INTERVAL (DAY S) .................................................................................................................. 95
DELETE RECORDS OLDER THAN (DAY S) ............................................................................................. 95
SAV E SETTINGS / EXIT ........................................................................................................................ 95
PASSWORD MAINTENANCE ................................................................................................................. 96
PASSWORD MAINTENANCE FUNCTIONS (MAIN MENU) ........................................................................... 97
CHANGE USER PASSWORD ................................................................................................................... 98
CHANGE USER NAME .......................................................................................................................... 99
MODIFY USER A CCESS ........................................................................................................................ 100
ADD USER ......................................................................................................................................... 103
REMOVE USER .................................................................................................................................... 104
TERMINAL USERS ................................................................................................................................ 105
USER A CCESS REPORT ......................................................................................................................... 106
CHANGE USERS PASSWORD ................................................................................................................. 107
SYSTEM PARAMETERS ........................................................................................................................ 108
SYSTEM PARAMETERS F UNCTIONS (MAIN MENU) .................................................................................. 109
GENERAL SETTINGS ............................................................................................................................. 110
TIME ZONE / DATA / TIME ................................................................................................................. 110
SELECT SCREEN FILE .......................................................................................................................... 110
SHUTDOWN / RESTART T ERMINAL ......................................................................................................... 111
PERFORM SOFTWARE UPDATES ............................................................................................................. 112
PERFORM WINDOWS UPDATES ............................................................................................................. 113
TERMINAL CONFIGURATION ............................................................................................................... 114
TERMINAL CONFIGURATION FUNCTIONS (MAIN M ENU) ............................................................................117-118
GENERAL PARAMETERS ....................................................................................................................... 119
TERMINAL NUMBER .......................................................................................................................... 119
SEND CABINET A LARM STATUS ........................................................................................................... 119
SELECT CABINET A LARM S TATUS CODE ............................................................................................... 119
SEND SAFE DOOR A LARM STATUS ...................................................................................................... 119
ENTER / EXIT MAINTENANCE S TATUS OPTIONS ..................................................................................... 119
SET ZERO PANLN TO 1F .................................................................................................................. 120
RESTRICT WINDOWS A CCESS STATUS ................................................................................................... 120
SAV E GENERAL PARAMETERS / EXIT .................................................................................................... 120
COUPONS ........................................................................................................................................... 121
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STATE SETTINGS ..................................................................................................................................122
USE OVERLAY SCREEN FOR AMOUNT ENTRY ........................................................................................ 122
USE ENTER KEY TO TERMINATE AMOUNT ENTRY ................................................................................. 122
MAP ENTER KEY FOR AMOUNT ENTRY ............................................................................................... 122
USE ENTER KEY TO TERMINATE INPUT INFORMATION............................................................................ 122
MAP ENTER KEY FOR INPUT INFORMATION.......................................................................................... 122
SAVE SETTINGS / EXIT ........................................................................................................................ 122
CASH DISPENSER SETUP ...................................................................................................................... 123
GENERAL SETTINGS ............................................................................................................................. 124
REPORT ERROR STATUS AS LOGICAL .................................................................................................... 124
TRAP STATUS THRESHOLD (CONSECUTIVE SHUTTER ERRORS)................................................................. 124
AUTOMATIC CASH RETRACT ............................................................................................................... 124
REPORT DISPENSER COMPLETION STATUS ............................................................................................ 125
NUMBER OF HOPPERS ........................................................................................................................ 125
SELECT PARTIAL DISPENSE STATUS ..................................................................................................... 125
SAVE SETTINGS / EXIT ........................................................................................................................ 125
912 HOST LOGICAL CASSETTE MAPPING ............................................................................................... 126
CONFIGURE CASSETTES ........................................................................................................................ 128
CURRENCY CODE .............................................................................................................................. 129
CURRENCY VALUE ............................................................................................................................ 129
CURRENCY VARIANT .......................................................................................................................... 129
SAVE CASSETTE SETTINGS .................................................................................................................. 129
CONFIGURE CURRENCIES ..................................................................................................................... 130
ADD/EDIT CURRENCIES ..................................................................................................................... 131
CURRENCY CODE .............................................................................................................................. 131
CURRENCY VALUE ............................................................................................................................. 132
CURRENCY VARIANT ........................................................................................................................... 132
CONTINUE TO CONFIGURE MEDIA DIMENSIONS ..................................................................................... 132
LIST CURRENCIES ................................................................................................................................ 134
INITIALIZE SECURITY MODULE ............................................................................................................. 135
SCREEN SETUP ................................................................................................................................... 136
GEOMETRY (ROW, COLUMN) .............................................................................................................. 136
SAVE SETTINGS / EXIT ........................................................................................................................ 136
AUDIO SETUP ..................................................................................................................................... 137
GENERAL SETTINGS ........................................................................................................................... 138
IMPORT - REPEAT KEY SPEECH DATA / ORIENTATION MESSAGE ............................................................ 139
PREVIEW - REPEAT KEY SPEECH / ORIENTATION MESSAGE / SAMPLE VOICE ..........................................140
PRINTER SETUP ................................................................................................................................... 141
GENERAL SETTINGS ............................................................................................................................. 142
USE BLACK MARK PAPER ................................................................................................................. 142
CONFIGURE - RECEIPT PRINT FORM / COUPON PRINT FORM .................................................................... 143
TEST - RECEIPT FORM SETTINGS / COUPON FORM SETTINGS .................................................................... 144
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COMMUNICATION ................................................................................................................................ 145
GENERAL SETTINGS ............................................................................................................................. 146
MAC-ING ........................................................................................................................................ 146
ETHERNET SETTINGS ............................................................................................................................ 147
USE DHCP TO OBTAIN TERMINAL IP ADDRESS ..................................................................................... 147
TERMINAL IP ADDRESS ..................................................................................................................... 149
SUBNET MASK .................................................................................................................................. 149
DEFAULT GATEWAY A DDRESS ............................................................................................................. 149
USE DHCP SERVER TO OBTAIN DNS SERVER A DDRESS .......................................................................... 149
PRIMARY / ALTERNATE DNS SERVER .................................................................................................. 149
PRIMARY WINS SERVER .................................................................................................................... 150
HOST COMMUNICATION PROTOCOL SETTINGS ......................................................................................... 151
TCP/IP PROTOCOL SETTINGS ............................................................................................................. 151
SNA SETTINGS ................................................................................................................................... 153
EICON CARD SETTINGS ........................................................................................................................ 155
ENVELOPE DEPOSITORY SETUP ............................................................................................................ 156
ENVELOPE SUPPLY UNIT .................................................................................................................... 156
MAX NUMBER OF CONSECUTIVE DISPENSES ......................................................................................... 156
SAVE PARAMETERS / EXIT ................................................................................................................... 156
KEY MANAGEMENT ............................................................................................................................ 157
KEY MANAGEMENT FUNCTIONS (MAIN MENU) .................................................................................... 158
ENTER A K EY ..................................................................................................................................... 159
ENTER B KEY ..................................................................................................................................... 161
CHANGE PASSWORD FOR USER 1 / USER 2 ............................................................................................ 162
TERMINAL STATUS ............................................................................................................................. 163
TERMINAL STATUS FUNCTIONS (MAIN MENU) ....................................................................................... 164
DISPLAY CONFIGURATION SUMMARY .................................................................................................... 165
SAV E PARAMETERS TO EXTERNAL S TORAGE ........................................................................................... 166
RESTORE PARAMETERS FROM EXTERNAL STORAGE ................................................................................. 167
EXPORT TRACE FILES .......................................................................................................................... 168
DISPLAY INSTALLED SOFTWARE SUMMARY ............................................................................................ 169
OPTIONAL A PPLICATIONS ......................................................................................... 171
XP SOFTWARE A RCHITECTURE (WITHOUT PRISM) ............................................................................... 172
(VENDOR D EPENDENT MODE)
VENDOR DEPENDENT MODE (VDM) MAIN MENU ................................................................................ 173
JOURNAL PRINTER ............................................................................................................................... 174
DEVICE STATUS ................................................................................................................................... 175
PRINT TEST DATA ................................................................................................................................ 176
RESET ................................................................................................................................................ 176
XP SOFTWARE A RCHITECTURE (WITHOUT PRISM) - 3RD PARTY APPLICATION ....................................... 177
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SECTION 6 - ERROR CODES (WOSA / TERMINAL) ................................................... 179
INTRODUCTION .................................................................................................................................... 180
NMD E
CARD READER E RROR CODES .............................................................................................................. 184
RECEIPT PRINTER ERROR CODES ........................................................................................................... 185
APPENDIX A - SOFTWARE LICENSE A GREEMENT / COMPLIANCE / EMISSIONS STATEMENT A-1
SOFTWARE LICENSE A GREEMENT .......................................................................................................... A-2
COMPLIANCE / EMISSION STATEMENTS ................................................................................................... A-4
APPENDIX B - WARRANTY STATEMENT ........................................................................ B-1
APPENDIX C - ELECTRONIC LOCK ............................................................................ C-1
ENTERING THE COMBINATION ............................................................................................................... C-2
CHANGING THE COMBINATION .............................................................................................................. C-2
LOCKOUT FEATURE ............................................................................................................................. C-2
PROGRAMMABLE FEATURES ................................................................................................................. C-3
BATTERY LOW WARNING .................................................................................................................... C-5
CHANGING THE BATTERY ..................................................................................................................... C-6
RROR CODES ........................................................................................................................... 181
ADD USER ....................................................................................................................................... C-3
DISABLE USER .................................................................................................................................. C-3
REINSTATE USER ................................................................................................................................ C-4
REMOVE USER .................................................................................................................................. C-4
DUAL CODE OPERATION .................................................................................................................... C-4
SILENT SIGNAL ALARM ..................................................................................................................... C-4
TIME DELAY ..................................................................................................................................... C-5
TIME DELAY OVERRIDE ..................................................................................................................... C-5
APPENDIX D - GLOSSARY OF TERMS ........................................................................ D-1
Release Notes
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SECTION 1
INTRODUCTION
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WHAT’S IN THIS MANUAL
This manual describes the operating features of the FT7000XP ATM. The setup and operating procedures
given in this manual are generally applicable to any FT7000XP PC-based ATM. If your ATM does not have
the ability to perform some of the features described in this manual, it may be your processor does not
support those features.
PC-BASED MODELS
The PC-based units consist of Models RL5000XP, FT5000XP, and FT7000XP operating on Microsoft® Windows® XP application. Furthermore, Triton’s Prism™ ATM software provides banks with a simple HTML
interface. This revolutionary configuration offers vendors independence through XFS and makes possible
a long list of revenue generating value-added services.
The FT7000
The FT7000XP units (Business Hours and Level 1) are equipped with a Fujitsu F510 multi-cassette dispenser
mechanism capable of dispensing currency and non-currency items (stamps, coupons, etc) from up to four
(4) cassettes, configurable. An optional NMD-100 multi-cassette dispenser will be offered in the Level 1
cabinet only.
XP
is a rear-access machine meaning access to the dispensing unit is at the rear (inside facility).
CLASS OF SERVICE (BUSINESS HOURS-VS-LEVEL 1)
The standard FT7000XP cabinet is a UL291 certified Level 1 vault providing additional security and the
ability to store currency during non-business hours. An optional UL291 Business Hours (2 door) cabinet
is also available. The Business Hours cabinet means that the currency should be removed from the
dispenser and stored in a safe location when the business is closed to the public.
OPERATING SYSTEM
The PC-based platform uses Intel® Socket 478 processor - Celeron D (standard) and Pentium IV (optional)
and Microsoft® Windows® XP operating system, a robust technological design that provides increased
stability and improved speed while maintaining reliability and low cost of ownership. When outfitted with
Triton’s Prism™ open platform software, the FT7000XP is fully compliant with optional emulation support
assuring seamless integration into your current network. Emulation support is also available for both
Diebold 912 and NCR NDC+.
Triton’s Prism software provides financial institutions with a simple HTML interface for customized screen
content. As a result, you can cost effectively develop new Web services and deploy them easily across
your entire network.
2
INTRODUCTION
PLATFORM AND INTERNET
The world wide web has created new opportunities for delivering financial services. By taking advantage of
advances in processors, software standards, and customer requests for ever-increasing sophistication,
Triton has set the standard in ATM features and performance with the FT7000XP ATM that feature Windows based ATM applications and Internet compatibility. The Windows-based application is standard on
the FT7000XP. By building the ATM application software to run under the Windows XP operating system,
Triton offers truly open-ended, object oriented, software and hardware architecture from which to develop
and deliver new features and functions.
These new open-ended solutions can take advantage of advances in telecommunications and, at the same
time, tap into the vast opportunities of the Internet and Web-based applications. In addition, financial
institutions can conceivably run commercially available software on an ATM. A financial institution can
also connect its ATMs to their central server where they may select which bank services to deliver to
selectively located ATMs. In addition, they may tie into their central data warehouse to deliver targeted
marketing messages and personalized service directly to their consumers at the ATM.
The software architecture preserves current legacy systems while providing a bridge to new technology
advantages. With this approach, Triton protects your investment in current and future ATMs.
In addition, because transactions can be performed from a centralized database, the bank can consolidate
alternative delivery of banking services and, at the same time, realize economies of scale by developing
applications which offer a consistent look and feel whether accessed at an ATM or on a home computer.
The FT7000XP has a large 15" color display with graphics and easy-to-read text. An optional voice
guidance unit can play messages from a library of pre-recorded messages to help consumers use the ATM.
A financial institution can offer consumers a choice of languages for consumer displays and voice guidance messages.
For maximum security, the ATMs operate on line under the control of a host computer or central controller.
The communication interface supports the TCP/IP and SNA/SDLC communication protocols. The host
controls the transaction sequences through configuration control parameters and screen libraries loaded
into the ATM before normal operation begins. Typically, the host downloads the parameters and libraries
to the ATM over communication lines in a series of messages. The Configuration toolset can be used to
develop configuration data and screen libraries on a personal computer and create files to load into the
ATM.
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MODEL FT7000XP USER MANUAL
FEATURE HIGHLIGHTS
! Walk-up or drive-up models for through-the-wall installation.
! Two to four cassette friction fed multi-denomination dispensing mechanisms (Fujitsu F510 or NMD-
100). Delivers banknotes and other value media such as tickets, stamps, phone cards, and vouchers.
Bulk presentation with shutter and retract capability.
! 15.1" (384 mm) enlarged XGA color LCD (1024-by-768) display is ideal for branding and cross-promoting
other financial services and products. Vandal resistant glass (standard), privacy filter and sunlight
readable (optional).
! 10.4" (264 mm) Rear Service Panel (RSP) LCD with SVGA (800 x 600) color display and keyboard/mouse.
Allows access to Management functions for security and ease of cassette loading and diagnostics.
! Encrypting Pin Pad (EPP) Triple DES/PCI/Visa® compliant. Metal keypad (standard) with integral
heating (optional).
! Camera port with optional 1/3" LCD color camera - 420 line resolution, low light capability - NTSC or
PAL output.
! Optional envelope depository unit (with/without presenter) and envelope supply unit.
! Interior cabinet user lighting.
! Graphics-capable 80 mm thermal receipt printer with presenter. Prints on either black-mark or regular
paper. Holds (max) 10" roll. Optional journal printer for saving journal records using traditional method
of printed copy of the electronic journal.
! High capacity electronic journal stores transaction information for viewing, printout, or analysis.
! Dip-style card reader (standard); optional dip EMV smart card reader, EMV motorized card reader
(Track 1, 2, 3 read), or EMV motorized card reader / encoder (Track 1, 2, 3 read, Track 3 write).
! Americans with Disabilities Act (ADA) compliant (when installed according to the manufacturer’s
guidelines) with audio transactions for the visually-impaired.
! UL291 Level 1 Safe or optional UL291 Business Hours cabinet.
! Two (2) electronic locks and one (1) mechanical dial/key lock available.
! TCP/IP (Ethernet) communications (standard); optional SNA / SDLC lease line.
! Multi-lingual capabilities.
! Potential advertising revenue; decals and signage, couponing, and display graphics.
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INTRODUCTION
FT7000 (walk-up model)
STANDARD FEATURES
Standard features of the FT7000XP ATM are summarized in the following paragraphs.
ACCESS AND TRANSACTION SECURITY
Password-Controlled Access.
Access to the ATM’s Management Functions is protected by a password-based access scheme. The ATM
provides a “Master” password level of access and a flexible system of “User-level” passwords. The master
password provides full access to the ATM’s Management Functions, while User-level passwords provide
access to a subset of those functions, as determined by the holder of the master password.
Encrypting PIN Pad (EPP)
An Encrypting PIN Pad (EPP) is an encryption system that offers additional protection for the customer PIN
during entry at the ATM keypad. The EPP is compliant with all international encryption standards, Triple
DES, and Visa® requirements.
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MODEL FT7000XP USER MANUAL
MULTIMEDIA INTERFACE (AUDIO/VIDEO)
The ATM’s XGA color display can display text and graphical content in a wide range of colors, providing
an interesting and dynamic experience to the customer. In addition, graphics can be printed on receipts.
Supported multimedia features include: Receipt Graphics and Audio Output.
Receipt Printer Graphics
The thermal printer is capable of printing high resolution graphics when driven by appropriate software.
Like ad screen graphics, receipt graphics are usually downloaded to the terminal via the host processor.
Audio Output
The integrated speakers enhance the media experience by offering audio output of voice and/or music
content.
STORAGE OF FILES
The ATM can store management reports, such as the results of close operations or diagnostic tests.
Graphics files are stored and retrieved from the internal hard disk. You may also save reports to an external
memory device.
VOICE-ENABLED TRANSACTIONS
The ATM is capable of providing voice feedback to sight-impaired users, when configured and enabled. By
plugging a set of headphones into the integrated headphone jack, users can receive spoken assistance as
they perform a transaction.
COMMUNICATIONS
The FT7000XP supports communication with the transaction processor using a variety of communications
technologies. These include TCP/IP (standard) and SNA/SDLC lease line (optional).
TCP/IP (Ethernet)
This method is used in applications where a central Local Area Network, or LAN, is used to connect multiple
ATMs to a central server. The ATM can be treated as either a client or server on the network, while the host
provides the interface to a transaction processing system.
SNA/SDLC
Systems Network Architecture/Synchronous Data Link Control (SNA/SDLC) is IBM’s version of bit-oriented
protocol. SDLC is the link level protocol and SNA provides the intelligence for the connection. SNA and
SDLC use a series of commands to control the flow of data through the network
6
INTRODUCTION
ELECTRONIC JOURNAL
The ATM stores transaction records, status, and other activity data in a journal record that is stored in the
ATM’s PC hard drive. The number of journal entries that can be stored is only limited by how much memory
is available on the hard drive.
This information can be retrieved at a later date. When needed, just the information desired can be recalled
and a printout of those records can be made. Journal entries may be viewed, printed, saved, and archived to
the terminal hard drive or to an external memory device.
TERMINAL SETTLEMENT
A suite of close functions are provided to facilitate daily balancing of the ATM’s internal record of transaction activity with the processor’s transaction records.
MULTI-LANGUAGE SUPPORT
The ATM has a screen language option. At the option of the financial institution, allows the terminal user
to select a preferred language (such as Spanish or French) to conduct a transaction (host .
MESSAGES
These are informational messages that give important information to the customer before, during, and after
a transaction. At the option of the financial institution, messages can be locally customized to meet local
requirements. They include greeting and exit messages, terminal owner and surcharge owner identification,
marketing messages, and news tickers.
TRANSACTION AND A CCOUNT TYPE CONFIGURATION
This feature (at the option of the financial institution) selects the types of transactions (transfers or balance
inquiries) or accounts (e.g. savings or credit card) that will be presented to the customer. This feature does
not affect the availability of checking account withdrawal transactions, which are always presented.
REAR SERVICE PANEL (RSP)
The RSP provides convenient user-access to most Management functions from inside the facility. It also
provides easy access to the dispensing mechanism, envelope depository unit, loading receipt paper, and
terminal shutdown.
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MODEL FT7000XP USER MANUAL
OPERATING SPECIFICATIONS / WEIGHT
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8
SECTION 2
BASIC OPERATION
9
MODEL FT7000XP USER MANUAL
INTRODUCTION
This section describes the basic operation of the terminal. The following topics are covered:
1. CONTROL PANEL LAYOUT. Describes the layout of the terminal’s control panel.
2. K
EYPAD OPERATION. Describes the use of the alphanumeric keypads.
CREEN FUNCTION KEYS. Describes the use of the screen keys.
3. S
4. REAR SERVICE PANEL. Provides easy access to Management function and diagnostics from inside
facility.
5. Rear Access Panels. Describes location of assemblies that may require daily interaction.
6. Front Control Panel. Easy access to customer interface components; ease of servicing.
7. MENU-BASED OPERATION. Provides a general overview of the terminal display interface.
8. ACCESSING MANAGEMENT FUNCTIONS. Describes the password entry procedure that must be followed
in order to access the Management Functions area.
9. VOICE-ENABLED TRANSACTIONS. Provides voice feedback via an integrated output jack, enabling sightimpaired users to plug in a set of headphones and receive spoken instructions to assist them in using
the ATM.
CONTROL PANEL LAYOUT
The user interface of the terminal consists of:
!!
! XGA COLOR DISPLAY (15.1 ")
!!
!!
! PRINTER RECEIPT CHUTE
!!
!!
! DIP CARD READER AND OPTIONAL MOTORIZED
!!
CARD
READER
!!
! ENVELOPE DEPOSITORY UNIT (OPTIONAL)
!!
!!
! DISPENSER SHUTTER
!!
!!
! HEADPHONE JACK (VISUALLY IMPAIRED)
!!
!!
! 24 KEYS ON THREE KEYPADS (MENU AND MAIN
!!
KEYPADS
10
)
Function keys
Dispenser
shutter
Headphone
jack
BASIC OPERATION
Color display
Dip card
reader
Main keypad
Camera
window
Receipt chute
Motorized
card reader
(optional)
Envelope
depository
Figure 2-1. Control panel layout.
KEYPAD OPERATION
The main keypad consists of ten (10) alphanumeric keys, two (2) arrow keys and four (4) large control keys,
all located in a sixteen (16) key group beneath the LCD display. The keypad has integral raised Braille
symbols to conform to the requirements of the Americans with Disabilities Act.
CTRL key
Figure 2-2. Alphanumeric keypad.
11
MODEL FT7000XP USER MANUAL
SCREEN FUNCTION KEYS
Refer to Figure 2-3. The eight (8) keys, four (4) on each side of the LCD, are called screen function keys.
They are used in the selection of screen options that can appear along the right and left side of the display.
These keys are designated F1 through F8. A screen function key is only active when a corresponding
function or menu option is present next to that key.
F1
F2
F3
F4
Figure 2-3. Screen function keys.
F5
F6
F7
F8
REAR SERVICE P ANEL
The Rear Service Panel (RSP) houses a 10.4" (264mm) SVGA color display with 800 x 600 resolution and a
slide-out keyboard with mouse pad. This provides convenient user-access to most Management functions
from inside the facility. The display pivots up when used or may lay flat allowing access to the terminal
power supply, computer, and Uninterrupted Power Supply (UPS) assemblies..
Figure 2-4. Rear service panel (Display / keyboard).
12
BASIC OPERATION
REAR ACCESS SERVICE DOORS
The FT7000XP allows rear-access (inside facility) to most assemblies that may require daily attendance.
Replenishing currency cassettes, loading receipt paper/deposit envelopes and shutting power down to the
terminal are a few of the convenient task that can be performed.
Figure 2-5. Rear access doors.
FRONT A CCESS CONTROL PANEL
The front control panel (outside facility) provides
access to major electronic controlling devices (LCD,
keypad, shutter assembly). The release handle (located in rear access area) allows service technician
to open and rotate control panel for ease of maintenance.
Figure 2-6. Front control panel.
13
MODEL FT7000XP USER MANUAL
MENU-BASED OPERATION
The terminal operates as a menu driven system. Messages and menu options presented on the LCD display
screen guide the user’s actions. The desired menu option is selected by pressing one of the screen keys
located to the left and right of the display. For the purpose of security, many screens timeout after a preset
time interval. The timeout length may vary depending on the function being performed.
When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If the user
chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the user is returned to the
function that was active prior to the timeout. If the user does not make a selection within an additional 30second countdown period the terminal will automatically go to the Customer Welcome screen.
Shortly after the unit is turned on, the top menu will be displayed. An example top menu is shown in Figure
2-7. From the top menu, you can either:
" Activate the terminal to perform customer transactions by pressing the key next to Customer Transaction.
" Enter the terminal system management area by pressing the key next to Management Functions.
If you do not select a menu choice within 30 seconds the terminal will automatically default to the Customer
Welcome screen (a benefit of this feature is that in the event of a power interruption the terminal will
automatically begin accepting customer transactions shortly after power is restored).
Figure 2-7. Top menu.
14
BASIC OPERATION
VOICE-ENABLED TRANSACTIONS
The terminal provides voice feedback via an integrated output jack, enabling sight-impaired users to plug
in a set of headphones and receive spoken instructions to assist them in using the ATM. Figure 2-8,
headphone jack location, shows the location of the headphone jack on the FT7000XP.
Figure 2-8. Headphone jack location.
Raised symbols helps a user locate the headphone jack. The ATM will automatically detect when a headphone has been plugged into the jack, and will immediately switch into voice mode. Initially, a brief spoken
tutorial will orientate the customer to the ATM control panel interface. Once the customer begins a transaction, spoken prompts will provide feedback and guide the customer through the successful accomplishment of the transaction.
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MODEL FT7000XP USER MANUAL
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16
Fujitsu 510
SECTION 3
REPLENISHING CASSETTES
NMD-100
17
MODEL FT7000XP USER MANUAL
INTRODUCTION
The purpose of this section of the manual is to describe the procedures for: (1) removing and replacing note
cassettes, (2) loading cassettes, and (3) removing and replacing the reject notes (as applicable). Information
concerning note handling and quality issues are explained where appropriate.
DISPENSING MECHANISMS
The FT7000XP ATM uses a Fujitsu® F510 friction-fed dispensing mechanism to store and deliver notes and
other media to the customer. This dispenser is standard in Business Hours and Level 1 units. An optional
NMD-100 is available in Level 1 units only. The mechanisms are located in the lower-right area of the
security container of the unit. It holds multiple cassettes and has an integrated reject bin.
FUJITSU F510: The note capacity for the Fujitsu cassettes is approximately 2250 (used). The maximum
number of notes that can be dispensed during a single transaction is forty (50). The dispenser holds
multiple cassettes (max 4) and has an integrated reject area.
NMD-100: The note capacity for the NMD-100 cassettes is approximately 2750 (used). The maximum
number of notes that can be dispensed during a single transaction is fifty (50). The dispenser holds multiple
cassettes (max 4) and has a dedicated reject cassette.
The dispensing mechanism delivers the appropriate number of notes from the note cassettes to fulfill the
customer’s withdrawal request. The purpose of the reject area/cassette is to accept and hold notes that
have been transferred from the note cassettes but not dispensed. Some situations that could cause the
mechanism to reject notes are:
! Multiple notes stuck together
! Note width too short or long
! Notes skewed in feed path
! Notes too close together in feed path
! Notes not claimed by customer
The mechanism(s) is able to reject single notes or bundles. A bundle reject occurs when more than one note
is rejected at the same time.
FUJITSU 510: The reject area is located in the first (1st) cassette (top). The reject compartment can hold
approximately 150 notes.
NMD-100: The reject cassette has two (2) compartments within the cassette. The top compartment can
hold 250 bundle notes; the lower compartment can hold up to 100 single-note rejects.
**CAUTION**
DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE!
Doing so could cause more rejects and/or currency jams.
18
REPLENISHING CASSETTES
NOTE CONDITION
The number of rejects can be directly influenced by the technique used to load the cassettes and the quality
of the currency. Notes loaded into the mechanism cassettes must be in “fit” condition if a high level of
performance (low reject and failure rate) is expected from the unit. “Fit” notes are defined as those that do
not possess any of the defects listed here:
USED NOTE D EFECTS
! Adhesive or “sticky” substances on the surface of the paper.
! Tears extending more than 1/2” from the edge of the currency.
! Tears, holes, or missing sections in the body of the currency.
! Tape on the surface of the currency used for repairing, patching or any other purpose.
! Staples, pins, or any other foreign body attached to the notes.
! Corner folds of a size greater than 1/2” on either axis.
! Two or more notes joined by any means.
! Excessively crumpled or crinkled.
PREPARING NOTES
Use the following procedures to prepare notes before inserting them into a note cassette.
PREPARING USED NOTES
! Remove the band around each bundle of notes.
! Remove foreign objects (e.g. pins, paper clips, crumbs,
etc.).
! Remove torn or very worn notes.
! Straighten any folded notes.
NEW OR UNCIRCULATED NOTES
Remove the band around each bundle of notes. Separate the notes from each other by:
! !
! Striking the bundle hard against the edge of a table or similar object.
! !
! !
! Flipping through each bundle of notes in both directions at each end.
! !
Figure 3-1. Removing
band.
Figure 3-2. Removing
torn/worn notes.
! Using a note counter.
19
MODEL FT7000XP USER MANUAL
REPLENISHING CASSETTE(S) - F510
To perform a cash replenishment, enter Management Functions > Terminal Settlement Functions > Replenish Cassette(s). Follow the prompts to replenish cassette(s).
REMOVING NOTE CASSETTE:
1. Open the electronic lock on the security container door to gain access to the dispensing mechanism.
2. To remove the selected note cassette, grasp the cassette handle and push the green release button .
Pull the cassette out slightly. Place one hand underneath to support the cassette as you slide it
completely out of the unit.
Release button
Figure 3-3. Release button.
Figure 3-4. Pull note cassette.
OPENING NOTE CASSETTE:
1. Place the cassette on a table or other flat surface. Open the cassette by sliding the green latch lever to
the right and lifting the lid.
Lid latch
Figure 3-5. Latch lever.
Figure 3-6. Open cassette.
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