TRENDnet TEW-821DAP2KAC, TEW-755AP2KAC User Manual

TRENDnet User’s Guide

Cover Page

TRENDnet User’s Guide

Table of Contents

Contents

Product Overview ........................................................................... 1

Package Contents .......................................................................................................... 1

Features ......................................................................................................................... 1

Product Hardware Features........................................................................................... 2

Basic Installation & Setup ................................................................ 4

Access Point Compatibility ............................................................................................ 4

A. Initial Controller Setup .............................................................................................. 4

B. Connect your wireless access points ......................................................................... 6

Controller default settings ........................................................................................... 16

Set your controller time zone ...................................................................................... 17

Access point management and configuration ................................ 18

Access Point Compatibility .......................................................................................... 18

Manage and configure access points .......................................................................... 18

 Discover and add access points ......................................................................... 18

 Configuring controller managed access points.................................................. 19

 Manually add an access point ........................................................................... 22

 Remove access points from the controller ........................................................ 23

 Simultaneously upgrade firmware for multiple access points .......................... 23

C. Initial Wireless Setup ................................................................................................. 7

Mounting Installation .................................................................... 10

Wireless LAN Controller (TEW-WLC100) ..................................................................... 10

 Desktop Hardware Installation .......................................................................... 10

 Rack Mount Hardware Installation .................................................................... 10

Wireless PoE Access Point (TEW-755AP / TEW-821DAP) ............................................ 11

 Ceiling Mount Installation.................................................................................. 11

 Wall Mount Installation ..................................................................................... 11

Controller Management ................................................................ 12

Access your wireless controller management page .................................................... 12

Change your controller administrative login password ............................................... 12

Change your controller LAN IP address ....................................................................... 13

Upgrade your controller firmware .............................................................................. 13

View your controller system log .................................................................................. 14

Backup and restore your controller configuration settings ......................................... 15

Reboot your controller ................................................................................................ 15

Reset your controller to factory defaults .................................................................... 16

Wireless groups and profiles ....................................................................................... 24

 Creating a wireless profile ................................................................................. 24

 Creating a new wireless group .......................................................................... 27

 Assigning access points to a wireless group ...................................................... 27

Captive Portal .............................................................................................................. 29

 To Internal Portal URL........................................................................................ 29

 To Advertisement URL ....................................................................................... 31

 Captive Portal with RADIUS (CoovaChilli) .......................................................... 32

WAP Maps™ ................................................................................................................ 33

 Upload floor plans ............................................................................................. 33

Monitoring access points and clients .......................................................................... 35

 Viewing the controller dashboard ..................................................................... 35

 View client connections ..................................................................................... 36

Technical Specifications ................................................................ 37

Troubleshooting ........................................................................... 42

Appendix ...................................................................................... 43

TRENDnet User’s Guide

TEW-755AP2KAC / TEW-821DAP2KAC

Product Overview

Features

TRENDnet's N300 / AC1200 Dual Band Wireless Controller Kit, TEW-755AP2KAC / TEW821DAP2KAC, is designed to simplify management and setup processes for your access points. This new controller kit features seamless WiFi roaming, helping your devices stay connected when transitioning from one access point to another within the network. Fast BSS Transition, or fast roaming (802.11r), and OKC (opportunistic key caching) ensures optimal roaming conditions for your mobile WiFi clients.

TRENDnet’s controller kit includes two wireless N300 / AC1200 access points with PoE injectors, and a wireless controller. This kit allows you to easily setup and manage access points across your network from a centralized interface. Simultaneously manage up to 128 access points, perform batch firmware upgrades, and monitor network connection status.

Complete Wireless Controller Kit

This complete controller kit includes two wireless N300 / AC1200 access points with PoE injectors and our wireless hardware controller.

TEW-755AP2KAC / TEW-821DAP2KAC

Package Contents

The package includes:

 1 x TEW-WLC100 wireless LAN controller  2 x TEW-755AP N300 PoE access points or TEW-821DAP AC1200 dual band PoE

access points

 2 x TPE-113GI 802.3af Gigabit PoE injectors  2 x Network cables (1.5 m / 5 ft.)  TEW-WLC100 power adapter (12V DC, 1A)  Quick Installation Guide  CD-ROM (User’s Guide)  Controller rack mount kit  Access point mounting plates

If any package contents are missing or damaged, please contact the retail store, online retailer, or reseller/distributor from which the product was purchased.

Seamless WiFi Roaming

802.11k provides a more efficient WiFi roaming environment by intelligently managing neighboring APs and passing mobile clients off to the next best access point; 802.11r and Opportunistic Key Caching (OKC) preauthenticates those WiFi clients with neighboring APs making for a fast and seamless transition.

Centralized AP Management

Easily manage up to 128 access points across your network. Reduce AP deployment time by creating group profiles to provision multiple access points simultaneously.

Simultaneously Upgrade Firmware

Select multiple access points to upgrade firmware at the same time

Captive Portal

Create a customized web portal for users to authenticate using unique user names and passwords. Ideal for hotels, cafes, and businesses that want to provide public WiFi and manage wireless usage

TRENDnet User’s Guide

TEW-755AP2KAC / TEW-821DAP2KAC

On : When the System LED is on, the device is receiving power.

Off

When the System turns off, the power adapter is not connected or the device is not receiving power.

On (Green)

Indicates that a network device (router, switch, access point, computer, etc.) has been physically connected to one of the five Gigabit ports (1-5).

Off

Indicates no physical Ethernet connection or no network devices physically connected to any of the Gigabit ports (1-5).

Product Hardware Features

Wireless LAN Controller (TEW-WLC100)

Front View

Rear View

LED Indicators

 Reset Button – Press and hold this button for 15 seconds and release to

reset the controller to factory defaults. The ports LEDs will turn off to indicate that the reset was initiated.

 Gigabit Ports (1-5) – Connect to your LAN network and connect

additional network devices.

 Power Port – Connect the included power adapter to your controller

power port and then to an available power outlet. Note: Use only the adapter that came with your controller.

 On/Off Power Switch – Push the controller On/Off push button to turn

your controller “On” (Inner position) or “Off” (Outer position).

 *USB Port – Reserved for firmware upgrade, backup/restore

configuration functions.

*Note: Functionality is not available in initial shipping firmware will be added in future firmware upgrade.

 Security Slot – Can be used to with third party lock to physically secure

your controller to a specific location.

 POWER/SYSTEM LED

 LAN LED

TRENDnet User’s Guide

TEW-755AP2KAC / TEW-821DAP2KAC

2.4GHz

5GHz

LAN

PWR

Reset

button

Gigabit Port

Power port

N300 / AC1200 PoE Wireless Access Point (TEW-755AP / TEW-821DAP)

 2.4GHz: This LED indicator turns green when the wireless is enabled. The LED

indicator blinks during data transmission

 5GHz: This LED indicator turns green when the wireless is enabled. The LED

indicator blinks during data transmission (Note: Only available on TEW-821DAP dual band access point)

 LAN: This LED indicator turns green when the access point LAN port is connected.

The LED indicator blinks during data transmission

 PWR: This indicator turns green when the device is powered.

 Gigabit port: Plug an Ethernet cable (also called network cables) from

your access point to your router and wired network devices.

 Power port: Connect the power adapter from your access point power port to

an available power outlet.

 Reset button: Use a sharp tool to press and hold this button for 10 seconds to

reset the access point.

Gigabit 802.3af PoE Injector (TPE-113GI)

 PWR+DATA OUT – Connects to your PoE access point supplying both power and

data 1000BASE-T via Ethernet cable, standard 802.3af PoE compliant.

 DATA IN – Connects your PoE access point to your network (switch or router)

1000BASE-T via Ethernet cable.

 DC IN – Connects the 48V DC, 0.5 power adapter to power on the PoE injector and

deliver power to the PoE access point.

TRENDnet User’s Guide

TEW-755AP2KAC / TEW-821DAP2KAC

Access Point Model

Description

Controller Compatible Firmware Version

TEW-755AP

N300 PoE Access Point

1.03 or above

TEW-821DAP

AC1200 Dual Band PoE Access Point

1.05 or above

TEW-825DAP

AC1750 Dual Band PoE Access Point

1.01 or above

Basic Installation & Setup

Important Note: Make sure your existing network is using a DHCP server to distribute IP addresses to the access points. By default, TRENDnet access points listed below will obtain an IP address automatically through DHCP or otherwise default back to

192.168.10.100 / 255.255.255.0 if a DHCP server is not available on your network. Each access point must be assigned a unique IP address on the same network. The wireless controller and access points must be connected to the same IP subnet on your network. (e.g. 192.168.10.x / 255.255.255.0)

A. Initial Controller Setup

Note: Before connecting the wirele4ss controller to the network and connecting other devices such as PoE injectors or access points, follow the steps to set up your controller IP address settings and administrator password first.

Access Point Compatibility

By default, the access points included in this kit are controller ready. For any additional access points, please refer to the access point model compatibility list below and

controller compatible firmware version. You can download the access point’s firmware

from http://www.trendnet.com/support which include instructions on how to upgrade the firmware.

Before any additional access points are added to the wireless controller, make sure to reset the access points to factory default.

3. Assign a static IP address to your computer’s network adapter in the subnet of

192.168.10.x (e.g. 192.168.10.25) and a subnet mask of 255.255.255.0.

4. Open your web browser, and type in the default IP address of the controller in the address bar, and then press Enter. The default IP address is 192.168.10.200.

TRENDnet User’s Guide

TEW-755AP2KAC / TEW-821DAP2KAC

5. Enter the User Name and Password, and then click Login. By default: User Name: admin Password: admin

Note: User name and password are case sensitive.

6. Click Management and click on LAN.

7. Configure the controller IP address settings to match the requirements of your network and click Apply.

8. To change the controller administrator password, click Account Settings and click Edit.

TRENDnet User’s Guide

TEW-755AP2KAC / TEW-821DAP2KAC

9. In the New Password and Confirm Password fields, enter the new administrator password and click OK to save the new password settings. You will be prompted immediately afterwards to login to the controller management page with the password.

10. Using an Ethernet cable, connect one of the five Gigabit Ethernet ports located on the back of the wireless controller to your network (e.g. router, switch, etc.)

B. Connect your wireless access points

Note: Before mounting the access points to the desired locations, connect the access points directly to the wireless controller first for initial configuration. The access points are standard IEEE 802.3af PoE compliant and may also be connect to a PoE/PoE+ switch for data and power, however, for the purposes of this installation guide we will reference installation using the supplied PoE injectors.

1. Connect the included Pole injector power adapters (48V DC, 0.5A) to the supplied PoE injectors DC IN power ports. Connect the adapters to available power outlets to power on the PoE injectors.

2. Using the included Ethernet cables, connect the wireless controller to the DATA IN ports of the PoE injectors.

3. Using additional Ethernet cables, connect the access points to the PWR+DATA OUT ports of the PoE inejctors.

TRENDnet User’s Guide

TEW-755AP2KAC / TEW-821DAP2KAC

C. Initial Wireless Setup

1. Using your computer and web browser, access the wireless controller management page using the newly assigned IP address settings (configured in Section A) and login.

Note: If the IP address settings were not changed in Section A, the IP address settings for the controller are 192.168.10.200 / 255.255.255.0.

2. Click Monitor and click Devices.

TRENDnet User’s Guide

TEW-755AP2KAC / TEW-821DAP2KAC

3. The access points will be discovered automatically and appear in the Device List.

Note: If the access points do not appear, make sure access points are powered by checking the physical LEDs and physical cable connections and refresh the page.

4. After the access points are discovered and appear in the Device List, under the Action

column, click on each access point to add them to the wireless controller.

5. Once the access points have been added to the wireless controller, the Status will change from NEW to RUN.

6. Click Configuration and click Wireless Groups/Profiles.

7. In the list below, click Create to create a new wireless profile.

8. In the Edit Wireless Group window, enter the wireless network name/SSID for the wireless network. (e.g. TRENDnet-WiFi)

Note: The SSID is the wireless network name used to broadcast and be discovered by your wireless client devices to connect to your wireless network.



9. For Roaming options, select 802.11k and OKC wireless roaming protocols to ensure fast transition wireless connectivity for client devices when roaming between multiple access points.



10. For Authentication method, select WPA/WPA2-PSK. For the WPA Cipher, select AES, and enter the Pre-Shared Key required to connect your wireless network. Click OK.

TRENDnet User’s Guide

TEW-755AP2KAC / TEW-821DAP2KAC

11. The initial wireless settings are complete. You can use the included hardware to mount the access points in the desired locations.

Note: The access points must be connected to the same IP subnet as your wireless controller. (e.g. 192.168.10.x / 255.255.255.0)

12. To mount the access points, install the mounting plates first to the desired wall or ceiling using the included drywall anchors and screws. Install the mounting plates with the clips facing away from the wall. If wall mounting, install the mounting plates with the correct orientation. After the mounting plates are properly installed, align the access point mounting holes with the mounting plate clips and slide in access point to lock into place.

TRENDnet User’s Guide

TEW-755AP2KAC / TEW-821DAP2KAC

Mounting Installation

Wireless LAN Controller (TEW-WLC100)

Desktop Hardware Installation

The site where you install the hub stack may greatly affect its performance. When installing, consider the following pointers:

Note: The controller model may be different than the one shown in the example illustrations.

 Install the controller in a fairly cool and dry place.  Install the Controller in a site free from strong electromagnetic field generators

(such as motors), vibration, dust, and direct exposure to sunlight.

 Leave at least 10cm of space at the front and rear of the hub for ventilation.  Install the controller on a sturdy, level surface that can support its weight, or in

an EIA standard-size equipment rack. For information on rack installation, see the next section, Rack Mounting.

 When installing the Controller on a level surface, attach the rubber feet to the

bottom of each device. The rubber feet cushion the hub and protect the hub case from scratching.

Rack Mount Hardware Installation

The controller can be mounted in an EIA standard-size, 19-inch rack, which can be placed in a wiring closet with other equipment. Attach the mounting brackets at the controller’s front panel (one on each side), and secure them with the provided screws.

Note: The controller model may be different than the one shown in the example illustrations.

Then, use screws provided with the equipment rack to mount each controller in the rack.

TRENDnet User’s Guide

TEW-755AP2KAC / TEW-821DAP2KAC

Wireless PoE Access Point (TEW-755AP / TEW-821DAP)

Ceiling Mount Installation

 Select the desired ceiling to mount the access point.  First, install the mounting plate using the included drywall anchors (only

required if in wall stud installation points are not available) and screws.

Note: It’s optional to use a stud finder to locate in wall studs and mark as

installation points but not required.

 Place mounting plate on ceiling (clips facing away from ceiling) in desired

mounting location and mark the points where the anchors/screws will be installed.

 Using a power drill and drill bits, create the holes were the anchors/screws will

be installed.

 If anchors are required, install the anchors in the holes created first, then

attached the mounting plate with the drywall screws using the power drill and Phillips bit or screwdriver.

 After mounting plates are installed, align the access point mounting holes with

the mounting plate clips and slide in acces point to lock into place.

Wall Mount Installation

 Select the desired wall to mount the access point and make sure to install the

mounting plates with the correct orientation.

 First, install the mounting plate using the included drywall anchors (only

required if in wall stud installation points are not available) and screws.

Note: It’s optional to use a stud finder to locate in wall studs and mark as

installation points but not required.

 Place mounting plate on wall (clips facing away from wall) in desired mounting

location and mark the points where the anchors/screws will be installed.

 Using a power drill and drill bits, create the holes were the anchors/screws will

be installed.

 If anchors are required, install the anchors in the holes created first, then

attached the mounting plate with the drywall screws using the power drill and Phillips bit or screwdriver.

 After mounting plates are installed, align the access point mounting holes with

the mounting plate clips and slide in acces point to lock into place.

TRENDnet User’s Guide

TEW-755AP2KAC / TEW-821DAP2KAC

Controller Management

Access your wireless controller management page

Note: Your controller default management IP address http://192.168.10.200 is accessed through the use of your Internet web browser (e.g. Internet Explorer®, Firefox®, Chrome™, Safari®, Opera™) and will be referenced frequently in this User’s Guide.

1. Open your web browser and go to the IP address http://192.168.10.200. Your controller will prompt you for a user name and password.

2. Enter the user name and password. By default: User Name: admin

Password: admin

Note: User Name and Password are case sensitive.

Change your controller administrative login password

Account Settings

1. Log into your controller management page (see “Access you wireless controller

management page” on page 12).

2. Click on Account Settings and click on Edit.

3. In the New Password and Confirm Password fields, enter the new password and click

OK. You will be prompted immediately to log back into the controller management page with the new password. Note: The password can be up to 32 alphanumeric characters.

Note: If you change the controller login password, you will need to access the controller management page using the User Name “admin” and the new password.

TRENDnet User’s Guide

TEW-755AP2KAC / TEW-821DAP2KAC

Change your controller LAN IP address

Management > LAN

This section allows you to change your controller LAN IP address settings. Typically, the IP address settings should be changed to match your existing network subnet in order to access the switch management page on your network.

Default Controller IP Address: 192.168.10.200 Default Controller IP Subnet Mask: 255.255.255.0

1. Log into your controller management page (see “Access you wireless controller

management page” on page 12).

2. Click on Management and click on LAN.

3. Review the settings. When you have completed making changes, click Apply to save

the settings.

 IP Address: Enter the new controller IP address. (e.g. 192.168.200.200)  Netmask: Enter the new controller subnet mask. (e.g. 255.255.255.0)  Gateway: Enter the default gateway IP address. (e.g. 192.168.200.1 or typically

your router/gateway to the Internet).

 DNS1/DNS2: Enter the primary and secondary DNS servers IP address in order to

resolve domain or host names. (e.g. 192.168.200.20)

Upgrade your controller firmware

Management > Maintenance

TRENDnet may periodically release firmware upgrades that may add features or fix problems associated with your TRENDnet controller model and version. To check if there is a firmware upgrade available for your device, please check your TRENDnet model and version using the link. http://www.trendnet.com/support.

In addition, it is also important to verify if the latest firmware version is newer than the one your controller is currently running. To identify the firmware that is currently loaded on your controller, log in to the controller, click on the Administrator section and then on the Status. The firmware used by the controller is listed at the top of this page. If there is a newer version available, also review the release notes to check if there were any new features you may want or if any problems were fixed that you may have been experiencing.

1. If a firmware upgrade is available (http://www.trendnet.com/support), download the firmware to your computer.

2. Unzip the file to a folder on your computer.

3. Log into your controller management page (see “Access you wireless controller

management page” on page 12).

4. Click on Management and click on Maintenance.

5. Depending on your web browser, in the Firmware Management section, click Browse

or Choose File.

TRENDnet User’s Guide

TEW-755AP2KAC / TEW-821DAP2KAC

6. Navigate to the folder on your computer where the unzipped firmware file (.img) is located and select it.

7. Click Upload Firmware. If prompted, click Yes or OK.

Please note the following:

 Do not interrupt the firmware upgrade process. Do not turn off the device or

press the Reset button during the upgrade.

 If you are upgrade the firmware using a laptop computer, ensure that the laptop

is connected to a power source or ensure that the battery is fully charged.

 Disable sleep mode on your computer as this may interrupt the firmware upgrade

process.

 Do not upgrade the firmware using a wireless connection, only using a wired

network connection.

 Any interruptions during the firmware upgrade process may permanently

damage your controller.

View your controller system log

Management > System Logging

Your controller system log can be used to obtain activity information on the functionality of your controller or for troubleshooting purposes.

1. Log into your controller management page (see “Access you wireless controller

management page” on page 12).

2. Click on Management and click on System Logging.

3. To filter which logging you would like to view, you can select from one of the

following options.

 All – Displays all logging.  Admin – Displays only successful or failed controller logins or logouts to the

controller management interface.

 Wireless – Displays only information about access point and wireless client

connections.

 Time Limit - You can select the time interval (Time Limit of the most recent

logging to display from the current time (0-30 min, 30-60 min, or 1-2 hrs prior to the current time). You can also

 Search – Allows you to enter a custom filter/keyword to search in system logging,

for example AP or client MAC address, etc.

+ 36 hidden pages