TP-LINK H5 + AV500 User guide

AV500 Hybrid Wi-Fi Starter Kit

MODEL NO. H5R/H5E

Package Contents

Quick Installation Guide

7106504464 REV1.0.0

Hardware Connection

LEDs and Buttons

Connect the WAN port of the router to the Internet with an Ethernet cable.

1

Connect a LAN port of the router to your computer with another Ethernet cable.

2

Connect the power socket of the router to a wall socket with the supplied power adapter.

3

Plug the extender into a nearby wall socket.

4

Turn on the ON/OFF switch to power on the router and wait for 1 minute.

5

Resource CD

(For Windows Only)

Ethernet Cable × 2

Power Adapter

Hybrid Wi-Fi Dual Band Router

QIG

Hybrid Wi-Fi Extender

Router Extender

1. The router and extender must be plugged into wall sockets under the same electric meter.

2. Congure the router before performing AP clone.

Configure the Router

1

Insert the TP-LINK Resource CD into the
CD-ROM drive.

4

Follow the instructions until you see the screen
below. Click FINISH to complete the setup.

2

Select H5R and then click Easy Setup Assistant.

(To be continued ...)

Open your web browser, type domain name
http://tplinklogin.net in the address bar and
press Enter. Then use the default user name
and password (admin/admin) to log in.

1

2

Click Quick Setup on the main menu and then click
Next.

Method 1 >> Congure the Router via CD Setup Wizard (For Windows Only)

Method 2 >> Congure the Router via Web-based Quick Setup Wizard (For Windows/Mac/Linux)

1

Make sure that your computer is set to "

Obtain an IP address automatically

".

1. If the login window does not pop up or the
login fails, please refer to Troubleshooting-2.

2. To ensure account security, you are
recommended to change the default user name
and password on the "System Tools >
Password“ page after your rst login.

Computer

Extender

Wall Socket

ON/OFF

POWER

WIFI

ON/OFF

WAN LAN4 LAN3 LAN2 LAN1 USB

Router

The router will automatically detect the Internet
connection. If the Internet is available, the router will
direct you to Step 5; otherwise, you need to continue
with Step 3.

3

Select Auto-Detect to detect the Internet connection
type and click Next. (The Dynamic IP is the suitable
connection type for most cases, so we take it as an
example in the following.)

If Dynamic IP is detected, the MAC Clone page
will appear. In most cases, there is no need to
clone the MAC address. You can select “No, ...”
and then click Next.

4

3

Choose your language from the drop-down menu.
Click START and the Easy Setup Assistant will guide
you step by step to set up the router.

MODEL NO. H5R/H5E

AV500 Hybrid Wi-Fi Starter Kit

AP CLONE

/PAIR

RESET

/WPS

RESET/WPS Button

AP CLONE/PAIR Button

Powerline LED (On/O/Blink)

LAN LED (On/O)

USB LED (On/O)

Wireless LED (On/O)

WPS LED (On/O/Blink Slowly/Blink Quickly)

WAN LED (On/O/Blink)

Power LED (On/O/Blink)

Wi-Fi Button

AP CLONE/PAIR Button

Reset Button

Power LED (On/O/Blink Slowly/Blink Quickly)

Powerline LED (On/O/Blink)

Wireless LED (On/O/Blink)

Ethernet LED (On/O)

To unify and extend your network, you can set up a network between the router and the extender via AP clone.

AP clone enables the extender to automatically synchronize wireless settings (such as the SSID and wireless
password) with the router, providing you a secured network roaming experience.

Please follow the steps below to get started.

5

Choose the wireless band for your wireless
network and then click Next. In this example,
both 2.4GHz and 5GHz bands are chosen.

8

Click Reboot to make your settings take eect.

6

Set a new name and password for your 2.4GHz
wireless network and then click Next.

The default wireless network name is
TP-LINK_2.4GHz_XXXXXX, and the default wireless
password is printed on the bottom label.

7

The default wireless network name is
TP-LINK_5GHz_XXXXXX, and the default wireless
password is printed on the bottom label.

Set a new name and password for your 5GHz wireless
network and then click Next.

www.tp-link.com

TP-LINK TECHNOLOGIES CO., LTD.

Technical Support

www.tp-link.com/en/support/faq

For all other technical support, please contact us by using the following details:

For more troubleshooting help, go to
To download the latest Firmware, Driver, Utility and User Guide, go to

http://www.tp-link.com/en/support/download/

Singapore
Tel: [phone]

Fee: Depending on rate of dierent carriers.
E-mail: [e-mail]
Service time: 24hrs, 7 days a week

USA / Canada
Toll Free: [phone]

E-mail: [e-mail](USA)

[e-mail](Canada)

Service time: 24hrs, 7days a week
Malaysia
Toll Free: 1300 88 875 465

E-mail: [e-mail]
Service time: 24hrs, 7days a week

Tel: [phone]
Fee: Depending on rate of dierent carriers,

IDD.

E-mail: [e-mail]
Service time: 24hrs, 7 days a week

Global

Tel: [phone]
Fee: Landline: 1p-10.5p/min, depending on

the time of day. Mobile: 15p-40p/min,
depending on your mobile network.

E-mail: [e-mail]
Service time: 24hrs, 7days a week

UK

Tel: [phone]
Fee: Free for Landline; Mobile: Depending on

rate of dierent carriers

E-mail: [e-mail]
Service time: Monday to Friday 10:00 to 22:00

Ukraine

Germany / Austria

Tel: [phone] (German Service)

+49 1805 TPLINK
[phone]
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.

E-mail: [e-mail]
Service Time: Monday to Friday, 09:00 to

12:30 and 13:30 to 18:00. GMT+1 or GMT+2
(DST in Germany)
* Except bank holidays in Hesse

Italy
Tel: [phone]

Fee: Depending on rate of dierent carriers.
E-mail: [e-mail]
Service time: Monday to Friday,

09:00 to 13:00; 14:00 to 18:00

Switzerland
Tel: [phone] (German Service)

E-mail: [e-mail]
Fee: 4-8 Rp/min, depending on rate of dierent

time
Service time: Monday to Friday, 09:00 to 12:30
and 13:30 to 18:00. GMT+ 1 or GMT+ 2 (DST)

Australia / New Zealand
Tel: AU 1300 87 5465 (Depending on 1300 policy.)

NZ 0800 87 5465 (Toll Free)
E-mail: [e-mail] (Australia)
[e-mail] (New Zealand)

Service time: 24hrs, 7 days a week

Turkey
Tel: [phone]（Turkish Service）

Fee: Depending on rate of dierent carriers.
E-mail: [e-mail]
Service time: 9:00 to 21:00, 7days a week

Russian Federation
Tel: [phone] (Moscow NO.)

8 [phone] (Toll-free within RF)

E-mail: [e-mail]
Service time: From 9:00 to 21:00 (Moscow time)

*Except weekends and holidays in RF

Tel: [phone]
Fee: Depending on rate of dierent carriers.
E-mail: [e-mail]
Service time: Sunday to Friday, 09:00 to

12:00, 13:00 to 18:00 *Except public holidays

Indonesia

Poland

Tel: [phone]

[phone] (if calls from mobile phone)

Fee: Depending on rate of dierent carriers.
E-mail: [e-mail]
Service time: Monday to Friday 9:00 to 17:00

GMT+1 or GMT+2 (DST)

France
Tel: [phone] (French service)

Email: support.fr @tp-link.com
Fee: 0.118 EUR/min from France
Service time: Monday to Friday, 9:00 to 18:00

*Except French Bank holidays

Toll Free: 0800 608 9799 (Portuguese Service)
E-mail: [e-mail]
Service time: Monday to Friday, 9:00 to 20:00;

Saturday, 9:00 to15:00

Brazil

Appendix 1: USB Features Introduction and Application

USB port of the router can be used to share your file, media, storage space, and printer across your local network.
Besides, by setting up an FTP server, you can access your files whenever you are connected to the Internet.

Scan the QR code to
access the Application
Guide for USB features.

http://www.tp-link.com/app/usb

Remote Access via FTP Server Media Sharing

Local Storage Sharing Printer Sharing

Troubleshooting

AP CLONE

/PAIR

RESET
/WPS

AP CLONE

/PAIR

RESET

/WPS

Configure the Router (Continued)

1

Unify and Extend Wi-Fi Network via AP Clone

2

The router supports both 2.4GHz and 5GHz networks while the extender supports only 2.4GHz network. So the
extender can only synchronize wireless settings of 2.4GHz network.

Appendix 2: Additional Features

You can set up additional features by referring to the Technical Support page on the TP-LINK website or the User
Guide on the resource CD.

● Open ports for Game Console FAQ ID: 72

● Set up Bandwidth Control FAQ ID: 194

● Set up Parental Control FAQ ID: 350

● Set up Access Control FAQ ID: 359

● Set up/Change the wireless security settings FAQ ID: 256

● Upgrade the firmware FAQ ID: 296

● Restore the factory default settings FAQ ID: 426

● Add a powerline adapter via pair button FAQ ID: 319

● Look over the hardware version FAQ ID: 97

Scan the QR code to access
the Technical Support page.

http://www.tp-link.com/en/support/faq

Extender

SSID: abc
Password: a1b2c3d4

SSID: abc
Password: a1b2c3d4

ON/OFF

POWER

WIFI

ON/OFF

WAN LAN4 LAN3 LAN2 LAN1 USB

Router

Wall Socket

Plug the extender into a wall socket near the router.

1

Place the extender in your desired location. The extender will automatically synchronize wireless settings with
the router whenever the router's wireless settings are changed.

4

Press the AP CLONE/PAIR button on the router’s side panel and the router’s Power LED will blink.

2

USB port

ON/OFF

POWER

WIFI

ON/OFF

WAN LAN4 LAN3 LAN2 LAN1 USB

Press the AP CLONE/PAIR button on the extender’s bottom and the extender’s Power LED will blink quickly.
In about 20 seconds, both Powerline LEDs will be solid on. The router and the extender have formed a powerline

network. Then both Power LEDs will be solid on. The AP clone process is completed.

Wall Socket

3

If your router does not work properly, you can reset it and then
configure it again. With the router powered on, press and hold the
RESET/WPS button on the side panel for about 10 seconds before
releasing it.

4. How do I restore my router’s conguration to its
factory default settings?

3. What can I do if I forget my password?

1) Verify all the hardware connections. The computer should be
connected to a LAN port of the router.

2) Turn off the router and turn it back on.

3) Try another cable/web browser/computer.

4) Check the IP settings of your computer, and ensure that it is set to
"Obtain an IP address automatically".

2. What can I do if I cannot open the web-based
management page?

1. What can I do if I cannot access the Internet?

Make sure that your computer can access the Internet when
connected directly to the modem using an Ethernet cable.

Make sure that all cables are connected correctly. Try different
Ethernet cables to ensure they are working properly.

Check whether you are able to access the router’s web

management page. If not, please refer to “What can I do if I
cannot open the web-based management page?”.

Log in the web management page (http://tplinklogin.net),

choose menu “Network > WAN”, and ensure that WAN
Connection Type is Dynamic IP; this is the suitable connection
type for most DSL/Cable modem and other network.

For cable modem users, please try rebooting the modem first. If

the problem persists, choose menu “Network > MAC Clone”,
click Clone MAC Address and then click Save.

If the problem persists, please contact our technical support for
further assistance.

1）

2）

3）

4）

5）

5. What can I do if AP clone fails?

Make sure that the router and extender are plugged into wall sockets
under the same electric meter.

Follow the instructions described in this QIG to perform AP clone again.

Restore both the router and extender to factory defaults and perform
AP clone before configuring the router.

If the problem persists, please contact our technical support for further
assistance.

1）

2）

3）

● For the web management page password:

The default user name and password are both admin. If you have
changed them, please restore the router to factory default settings.

● For the wireless password:

The default wireless password is printed on the bottom label. If you
have changed it, please find it on the Wireless Security page of the
router’s web management page.