Please carefully read these instructions before using this product
Save this manual for future use
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Surveillix™ NVR Server
Software Manual (Version 4)
Manual Edition 27177AJ – OCTOBER 2009
Printed in USA
No part of this documentation may be reproduced in any means, electronic or mechanical, for any purpose, except as expressed in
the Software License Agreement. Toshiba shall not be liable for technical or editorial errors or omissions contained herein. The
information in this document is subject to change without notice.
THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. THE ENTIRE RISK
ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL TOSHIBA BE LIABLE
FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER
(INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS
OF BUSINESS INFORMATION), EVEN IF TOSHIBA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND
WHETHER IN AN ACTION OR CONTRACT OR TORT, INCLUDING NEGLIGENCE.
This software and documentation are copyrighted. All other rights, including ownership of the software, are reserved to DVR Support
Center. TOSHIBA, and Surveillix are registered trademarks of TOSHIBA CORPORATION in the United States and elsewhere;
Windows, and Windows XP are registered trademarks of Microsoft Corporation. All other brand and product names are trademarks
or registered trademarks of the respective owners.
The following words and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to
follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to
follow directions could result in damage to equipment or loss of
information.
About This Guide ....................................................................................................................................................... 9
Features .................................................................................................................................................................. 11
GETTING STARTED ................................................................................................................................................... 15
Installing the Software ............................................................................................................................................. 18
Installing the NVR Software ................................................................................................................................ 18
Registering the NVR Software ............................................................................................................................ 19
Locating the System ID .................................................................................................................................. 19
Obtaining the Unlock Code ............................................................................................................................ 19
Unlocking the Upgrade .................................................................................................................................. 20
Unlocking New Network Device .......................................................................................................................... 20
Live Camera Options .......................................................................................................................................... 21
Live Digital Zoom ........................................................................................................................................... 21
Camera View ........................................................................................................................................................... 22
Recording Status Indicator ................................................................................................................................. 22
Special Recording .............................................................................................................................................. 22
Camera Setup ......................................................................................................................................................... 27
Network Video ......................................................................................................................................................... 28
Connecting a Network Device ............................................................................................................................ 28
Connecting with Camera Finder .................................................................................................................... 29
Assigning a Network Device to a Channel .......................................................................................................... 29
Assigning Audio Channels to a Network Device ................................................................................................. 30
Camera Configuration ........................................................................................................................................ 31
Displaying More Columns .............................................................................................................................. 31
Accessing the Configuration Menu ................................................................................................................ 31
Create a Motion Area ......................................................................................................................................... 32
Activating an Alarm on a Motion Event ............................................................................................................... 33
General Setup ......................................................................................................................................................... 34
Connecting to a Wide Screen Display ................................................................................................................ 35
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Connecting a Second Monitor ............................................................................................................................ 35
Auto Sequence Setting ....................................................................................................................................... 37
Create Custom Auto Sequence ..................................................................................................................... 37
Create a Recording Schedule ............................................................................................................................. 40
Create a Sensor Schedule.................................................................................................................................. 40
Special Day Schedule ........................................................................................................................................ 41
Creating/Editing a ‘Special Day’ Schedule ..................................................................................................... 41
Deleting a ‘Special Day’ Schedule ................................................................................................................. 41
System Restart Setup ......................................................................................................................................... 42
Create System Restart Schedule ................................................................................................................... 42
Disk Management ............................................................................................................................................... 44
User Management .............................................................................................................................................. 45
Add a New User ............................................................................................................................................. 45
User Rank ...................................................................................................................................................... 46
Changing the Administrator Password ............................................................................................................... 46
Status Check / Email .......................................................................................................................................... 47
General .......................................................................................................................................................... 47
Recording Data Check ................................................................................................................................... 48
SMART Information ....................................................................................................................................... 49
Information .............................................................................................................................................................. 51
Play Controls ...................................................................................................................................................... 54
Adjust the Brightness of an Image ...................................................................................................................... 55
Zooming in on an Image ..................................................................................................................................... 55
Zooming in on a Portion of an Image .................................................................................................................. 55
Open Video from a Saved Location .................................................................................................................... 55
Time Sync ........................................................................................................................................................... 55
Performing a Basic Search ...................................................................................................................................... 56
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Printing an Image .................................................................................................................................................... 56
Daylight SAVIng Time ............................................................................................................................................. 56
Save to JPG or AVI ................................................................................................................................................. 57
Single Clip Backup ............................................................................................................................................. 59
Single Clip Backup Using Bookmark Data ..................................................................................................... 59
Index Search ........................................................................................................................................................... 60
Performing an Index Search ............................................................................................................................... 60
Index Search Results Display ............................................................................................................................. 60
Search in Live .......................................................................................................................................................... 65
PAN / TILT / ZOOM ..................................................................................................................................................... 67
Pan / Tilt / Zoom Overview ...................................................................................................................................... 68
Setting up a PTZ Camera ........................................................................................................................................ 68
Enable the PTZ Settings ..................................................................................................................................... 68
Creating and Viewing Preset Positions ............................................................................................................... 69
Creating a Preset ........................................................................................................................................... 69
Viewing a Preset ............................................................................................................................................ 69
Controlling a ptz camera ......................................................................................................................................... 71
Using the Graphical PTZ Controller .................................................................................................................... 71
Using the On-Screen Compass .......................................................................................................................... 72
PTZ Tour Schedule ............................................................................................................................................ 73
Create PTZ Tour Schedule ............................................................................................................................ 73
BACKING UP VIDEO DATA ....................................................................................................................................... 75
General Screen Overview ................................................................................................................................... 77
Performing a General Backup ........................................................................................................................ 77
LAN / ISDN / PSTN CONNECTIONS .......................................................................................................................... 81
LAN Overview ......................................................................................................................................................... 82
Connecting to a LAN Using TCP/IP ......................................................................................................................... 82
Features .................................................................................................................................................................. 84
WEB VIEWER .............................................................................................................................................................. 87
web viewer overview ............................................................................................................................................... 88
Configuring the Server for Remote Connection .................................................................................................. 89
Connecting to a DVR Using Web Viewer ........................................................................................................... 89
Closing the Web Viewer ..................................................................................................................................... 89
INCLUDED SOFTWARE SETUP ................................................................................................................................ 91
Configuring the DVR ........................................................................................................................................... 92
Configuring the Client PC ................................................................................................................................... 92
Filter Event List ................................................................................................................................................... 93
Add Items to Alarm Confirm List ......................................................................................................................... 94
View Recorded Video ......................................................................................................................................... 95
Export Video ....................................................................................................................................................... 95
Create a New Remote Connection ................................................................................................................ 97
Configuring the DVR ...................................................................................................................................... 98
Configuring the Server for Remote Connection ............................................................................................. 98
Digital Verifier Overview .......................................................................................................................................... 99
Installing the Digital Verifier ................................................................................................................................ 99
Using the Digital Verifier ..................................................................................................................................... 99
Configuring the Server for Remote Connection ................................................................................................ 101
Connecting to a DVR ........................................................................................................................................ 101
PREFACE
ABOUT THIS GUIDE
This manual is a setup and maintenance guide that can be used for reference when setting up the NVR and for troubleshooting when
a problem occurs. Only authorized personnel should attempt to repair this unit.
Toshiba reserves the right to make changes to the NVRs represented by this manual without notice.
The following text mark special messages throughout this guide:
NOTE: Text set off in this manner indicates topics of interests that can help the user understand the product better.
TIP: Text set off in this manner indicates topics and points of interests that can be helpful when using or settings up the NVR.
TECHNICIAN NOTES
WARNING: Only authorized technicians trained by Toshiba should attempt to repair this NVR. All troubleshooting and
repair procedures that may be shown are for reference and minor repair only. Because of the complexity of the individual
components and subassemblies, no one should attempt to make repairs at the component level or to make modifications
to any printed wiring board. Improper repairs can create a safety hazard. And any indications of component replacement
or printed wiring board modifications may void any warranty.
WARNING: To reduce the risk of electrical shock or damage to the equipment:
• Do not disable the power grounding plug. The grounding plug is an important safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
• Disconnect the power from the computer by unplugging the power cord either from the electrical outlet or the
computer.
CAUTION: To properly ventilate your system, you must provide at least 3 inches (7.6 cm) of clearance at the front and
back of the NVR.
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INTRODUCTION
PRODUCT DESCRIPTION
Toshiba’s NVR Software is the next great step in surveillance. The NVR Software has been designed for use on non-proprietary
hardware and existing IT infrastructures, making it a cost effective next generation surveillance package. The NVR Software allows
users to connect up to 32 network cameras and/or network video encoders per server.
The Surveillix NVR software comes pre-configured for fast and seamless integration with non-proprietary hardware. Designed for
Microsoft® Windows® XP, Vista and Windows 7, the NVR Software offers the unparalleled stability, security, and ease of use of a
Surveillix NVR, but on a PC platform. The NVR Software allows for multiple users to simultaneously connect through any network
connection for instantaneous live viewing, digital search, and off site video storage. Users can also connect remotely through DSL,
Cable Modems, ISDN, or 56K dial-up.
This NVR Software enables users to establish recording schedules, create motion detection zones, and use PTZ controls for each of
the system's cameras. Searching and indexing your video archive has never been easier, video can now be found, viewed, and
exported in a number of file formats with just a few clicks and can all be done on a PC or existing IT infrastructure.
FEATURES
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Toshiba’s Surveillix NVR Software includes the following features:
• PAN / TILT / ZOOM Controls on supported Network Cameras
• Simultaneous Search, Playback and Backup
• Up to 32 Network Cameras
• Multiple Levels of Security Access
• Advanced POS and ATM Support
• Continuous, Motion Detection and Alarm Recording Modes
• Video Signal Loss Detection
• Records at the Encoding Resolution of the Network Camera
• Digital Signature Support for Tamper Proof Exporting
• Works with Computers Running Windows XP, Vista, and Windows 7
• Fully integrates with Toshiba’s Surveillix NVRs and DVRs
• Fully Compatible with Toshiba’s Line of Network Cameras
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NVR SOFTWARE REQUIREMENTS
Recommended Workstation/Server for NVR Software
Total Cameras / Video Input 8/16 32
Type & Number or Processors: Intel® Q8200 2.33GHz+ Core 2 Quad X Intel® Q9550 2.83GHz+ Core 2 Quad X
Operating System:
Microsoft Windows 7 X X
Microsoft Windows Vista X X
Microsoft Windows XP Professional, SP2 X X
File System: NTFS File System X X
Memory:
2GB, DDR2 SDRAM Memory, 400Mhz,ECC X
3GB, DDR2 SDRAM Memory, 400Mhz,ECC X
CD-ROM AND DVD Read-Write Devices: 16X(or more) CD-RW / DVD+RW/+R X X
Graphics Cards:
128MB PCI / PCIe / AGP Graphics adapter X X
Keyboard and Mouse: Entry Level, PS/2 / USB Keyboard and PS/2 / USB Mouse X X
Speakers:
Internal Chassis Speaker and External Speakers X X
Soundcard: Microsoft® DirectX Compatible Soundcard X X
Network Adaptor:
1000Mbit Ethernet Network Adaptor X X
Internet Browser: Microsoft® Internet Explorer 6+ X X
Backup Software:
Nero® 8 OEM/Standard/Ultra X X
Display Adapter Settings: 32-Bit Color Setting X X
Minimum Resolution of 1024X768 X X
NVR SOFTWARE SPECIFICATIONS
Total Cameras / Video Input 8 16 32
Recording Rate:
PTZ Control
Sample Image Size Averages:
Password Control:
Image Compression:
Motion Detection:
Emergency Agent:
Digital Signature
Recording Mode
PAN/TILT/ZOOM
Remote Operation
Audio
30 PPS per camera (depending on hardware configuration)
YES
Variable Depending on Network Camera and Network Camera Settings
Full Remote Control Through PSTN, ISDN, ADSL, or LAN
8 CH Mono 16 CH Mono
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GETTING STARTED
This chapter includes the following information:
•Software CD Contents
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NVR CONTENTS
Identify the following components to make sure everything has been properly included with your new NVR Software CD. If any of the
following items are missing, contact your dealer to arrange a replacement.
Included Component List:
Network VideoRecording Software
Pleasecarefully readtheseinstructionsbefore using thisproduct.
Savethismanual for futureuse.
Manual (PDF) Software Installation CD
NVR
UserManual
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• Toshiba NVR Software
• Surveillix Central Station (SCS)
• Emergency Agent
• Remote Software
• Backup Viewer
• Digital Signature Verifier
NVR BASICS
This chapter includes the following information:
• Installing the NVR Software
• Registering the NVR Software
• Becoming familiar with the Display screen
• Defining Screen Divisions
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INSTALLING THE SOFTWARE
Installing NERO® Burning Rom
The NVR Software has been designed to work with Nero Burning Software Version 8. When installed, Nero will enable backup to the
CD ROM directly within the NVR Software. Without Nero installed, video data may still be backed up but must be saved locally first
and then copied to a CD using a separate application outside the NVR Software.
CAUTION: NERO Burning Rom must be installed on the PC prior to installing the NVR Software. Failure to do so will compromise the
backup features.
To Install Nero 8 and enable CD Backup using the NVR Software:
1. Insert the NERO ® CD
2. Follow the on-screen instructions.
3. Restart the system.
Installing the NVR Software
CAUTION: NERO Burning Rom must be installed on the PC prior to installing the NVR Software. Failure to do so will compromise the
backup features.
To install the NVR software:
1. Insert the NVR Software CD into the CD/DVD Drive.
2. Follow the on-screen instructions.
3. When prompted select the Server or Workstation type of installation.
Server: Preferred installation for systems with video cards equipped
with less than 128 MB of video ram or systems running Windows
Server 2003. Disables live video display.
Workstation: Preferred installation for systems with a video card
equipped with 128 MB or more of video ram. Enables live video
display.
4. Click Finish to complete the installation and close all open windows.
Registering the NVR Software
Have the following information available before registering.
Software Serial Number: That product Serial Number is the unique number that Toshiba provided with the purchase software.
System ID: The System ID is a unique code generated using the MAC address of the computer running the software. The following
steps illustrate how to obtain a unique System ID.
Locating the System ID
1. From the Display screen, click Setup.
2. Click Network Cameras.
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3. Click the License tab.
4. Click Copy to copy the System ID.
Obtaining the Unlock Code
1. Open an Internet browser and go to: http://register.surveillixdvrsupport.com/
2. Type the Product Serial Number that was provided by Toshiba.
3. Type the System ID generated by the DVR.
4. Click Submit.
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5. Verify the information.
6. Click Next if the information provided is correct.
7. Once validated, the user will be provided with the Unlock Code.
8. Print the page and save for later reference.
Unlocking the Upgrade
1. Return to Setup > Network Cameras > License.
2. Enter the Unlock Code generated by the Surveillix Registration Site into the License Key box.
3. Click Register and confirm that the new License Key is listed in the Channel Connection License box.
4. Click OK.
Unlocking New Network Device
Follow the instructions above for registering the NVR upgrade to unlock any additional network devices.
DISPLAY SCREEN
Each time the DVR starts, the program defaults to the Display screen. The following diagram outlines the buttons and features used
on the Display screen. You should become familiar with these options as this is the screen that will be displayed the majority of the
time.
Opens:
• Search Display
• Backup Center
• PTZ Controller
Opens Setup Display
Screen Division buttons
Current Date /
Time
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Sensor Status
Relay Outputs
Live Camera Options
Right-click a camera on the Display screen to display these
options:
• Full Screen
• Instant Recording
• Search In Live
• Digital Zoom
Live Digital Zoom
Zoom in on an image while watching live video with network video cameras.
1. Double-click the live video feed of an IP camera. This feature only works in the single camera screen division.
2. Right-click the video and then click Digital Zoom.
3. Use the mouse and the scroll wheel to control the direction and zoom in / zoom out.
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CAMERA VIEW
Recording Status
Special Recording Type
INSTANT
Camera No. and Name
Recording Status Indicator
The camera status for each camera is displayed in the upper right corner on the Video Display Area. The following are the different
states for each camera:
Recording Displayed when the camera is currently being recorded to the DVR.
Motion Detection Displayed when a camera (set up for motion detection) detects motion.
Display Displayed when the camera is currently not being recorded to the DVR.
Special Recording
There are two types of DVR Special Recording. Text is displayed on the camera indicating what type of Special Recording is
activated.
SENSOR Sensor is displayed when a sensor, associated with a given camera, is activated.
INSTANT Instant Recording is a manual activation of the recording for the selected camera. Regardless of the recording method,
Instant Recording will start the camera recording and also flag the video for future searches using the Index Search
feature. INSTANT is displayed when a user activates the instant recording option. Double Right-Click the video display
to activate and deactivate the Instant Recording option.
SCREEN DIVISION BUTTONS
The Screen Division menu allows you to view cameras in groups such as two by two, three by three and four by four. The button
options are shown below.
1st Four Cameras View – Displays cameras 1-4 in the Video Display Area. To return to a different Multi-Camera View,
select a different Screen Division option from the Screen Division menu.
2nd Four Cameras View – Displays cameras 5-8 in the Video Display Area. To return to a different Multi-Camera View,
select a different Screen Division option from the Screen Division menu.
3rd Four Cameras View – Displays cameras 9-12 in the Video Display Area. To return to a different Multi-Camera
View, select a different Screen Division option from the Screen Division menu.
4th Four Cameras View – Displays cameras 13-16 in the Video Display Area. To return to a different Multi-Camera
View, select a different Screen Division option from the Screen Division menu.
1st Nine Cameras View – Displays cameras 1-9 in the Video Display Area. To return to a different Multi-Camera View,
select a different Screen Division option from the Screen Division menu.
2nd Nine Camera View – Displays cameras 8-16 in the Video Display Area. To return to a different Multi-Camera View,
select a different Screen Division option from the Screen Division menu.
Multi-Camera View – Displays a group of cameras within the Video Display Area.
All Camera View – Displays all 16 cameras within the Vid eo Display Area.
Multi-Camera View – Displays a group of cameras within the Video Display Area.
Multi-Camera View – Displays a group of cameras within the Video Display Area.
Full Screen – The Full Screen Option allows you to view the Video Display Area using the entire viewable area on the
monitor. When this is selected, no menu options are visible. You can activate the Full Screen Option by clicking on the
Full Screen button within the Screen Division menu. You can deactivate Full Screen mode by right clicking on the
screen.
Auto Sequence – Sequences through the Screen Divisions sets. For example, selecting the 1A and then the Loop
button will sequence through 1A, 2A, 3A, 4A and then repeat. This option is not available for the 7, 10 and 13 screen
divisions.
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Custom Live View Divisions
Customize your Live View screen by changing the order of the cameras. Each screen division can be individually customized but a
camera can only be displayed once (once in 4 camera view, once in 9 camera view, etc). Both analog and IP video cameras can be
moved.
Create custom live view divisions:
1. On the Live View screen click Setup, and then click General.
2. Click Sequence Setting.
3. Drag and drop cameras from the Channel List to the desired location within the Division Group (4 Division, 9 Division, 16
Division).
Channel Lis
Division Group
SETUP OPTIONS
This chapter includes the following information:
• Setup Overview
• Camera Setup
• Motion
• Schedule
• Network
• Information
• Administrative
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SETUP OVERVIEW
The Setup options allow you to optimize your DVR by adjusting things like camera names,
reboot schedules, recording schedules and more. It is extremely important that you setup
your DVR correctly for several reasons.
•Recording Schedules – By optimizing the recording schedule you can increase the
amount of pertinent recorded video that is saved on the DVR and keep it longer. You
can optimize the type of recording done by adding motion detection to this as well,
again increasing the amount of useful video.
•DVR Access – By setting up the access passwords you can tightly control the types
of access an individual may have. This ensures the security and integrity of the DVR.
•Camera Naming – By naming each camera you can easily identify the location and
any other pertinent information that may be helpful simply by viewing it on the Video
Display Area.
play
CAMERA SETUP
Selected Camera
Dis
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Define Camera Name
Select Camera Selects the camera to be edited.
Selected Camera Display Displays the live camera feed from the camera selected.
Sensor Connection Specify which sensors are currently in use.
Camera Name Specify a name for each camera.