Toshiba Strata DK14, Strata DK16e, Strata DK16, Strata DK40i, Strata DK40 User Manual

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Telecommunication Systems Division

Digital Business Telephone Systems

Electronic Telephone

User Guide

(includes LCD and Direct Station Selection Console)

May 2000

Publication Information

T os h iba America Info r mation Systems, In c., T elecommunicat ion Systems Division, reserves th e ri ght , with out pri or notice, to revise this information publication for any reason, inc lu din g, but not limited to, utilization of new advances in the state of technical arts or to simply change the desig n of this document.

Further, Toshiba America Inf ormation System s , I nc., Telecommunication Systems Division, also reserv es th e ri ght , without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

DKA-UG-EKTEL-VC 4016150

Version C.4, May 2000 Version C.3, October 1999 Version C.2, May 1999 Version C.1, December 1998 Version C, April 1998 Version B, October 1997 Version A, September 1996

All rights reserved. No part of t his m an ua l, covered by the copyrights hereon, m ay be re produced in any form or by any means—graphic, electronic, or m ech anical, includ ing recording, taping, photocopying, or information retrieval systems—without express written permission of the publ isher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a register ed t r ademark of Toshiba America Info rm ation Systems, Inc.

Trademarks, reg istered trademarks, and service marks are the property of their resp ec ti ve ow ners.

Contents

Introduction

Organization .................................................................................................................... viii

Conventions ....................................................................................................................viii

Action/Response ..............................................................................................................x

Related Documents/Media ..................................................................................................x

Chapter 1 – The Grand Tour

Electronic Telephone Diagram ...........................................................................................2

LCD .................................................................................................................................7

LED Indicators ...............................................................................................................10

On-hook/Off-hook .........................................................................................................11

Volume Controls ............................................................................................................11

Chapter 2 – Features

Before You Begin .............................................................................................................13

Automatic Line Selection ..............................................................................................14

Ringing Line Preference ................................................................................................14

Signaling ........................................................................................................................14

Quick Reference .......................................... ......... ...................................................... ...... .15

Making an Internal Call ........................... ......... ...................................................... .......15

Making an Outside Call .................................................................................................15

Making an Outside Call to an ISDN Trunk ...................................................................16

Strata DK Electronic Telephone 5/00 i

Contents

Chapter 2 - Features

On-Hook Dialing ...........................................................................................................16

Answering Calls .............................. ......... ...................................................... ................17

Incoming Call Notification ............................................................................................17

Calling a Forwarded [DN] .............................................................................................17

Receiving a Forwarded Call ..........................................................................................17

Account Code Calls ..........................................................................................................18

Forced Account Codes (Verified/Non-Verified) ...........................................................18

Voluntary Account Codes (Verified/Non-Verified) ......................................................18

Alarm Reset ......................................................................................................................20

Alert Signaling ..................................................................................................................20

Attendant Console Calling ................................................................................................20

Automatic Busy Redial (ABR) .........................................................................................21

All Call Voice Page ..........................................................................................................22

Automatic Callback (ACB) ...............................................................................................23

Automatic Hold .................................................................................................................24

Background Music (BGM) ...............................................................................................24

Call Forwarding ................................................................................................................25

Access Codes .................................................................................................................25

LCD Telephones ............................................................................................................25

Call Forward–All Calls ..................................................................................................26

Call Forward–Busy ........................................................................................................26

Call Forward–No Answer ..............................................................................................27

Call Forward–Busy/No Answer ....................................................................................28

Call Forward–Fixed .......................................................................................................30

Call Forward–External ...................................................................................................30

Call Forward Remote Destination Change ....................................................................31

Call Park Orbits .................................................................................................................32

Call Park and Page ............................................................................................................34

Call Pickup ........................................................................................................................35

Group Pickup ....................................................................................................................36

Call Transfer with Camp-on .............................................................................................37

Call Waiting ......................................................................................................................38

Conference Calls ...............................................................................................................39

Date/Time/Day Adjustment ..............................................................................................39

Direct Inward System Access (DISA) ..............................................................................40

Direct Station Selection (DSS) ................................................................ .........................41

ii Strata DK Electronic Telephone 5/00

Contents

Chapter 2 - Features

Do Not Disturb (DND) .....................................................................................................42

Door Lock .........................................................................................................................43

Door Phones ......................................................................................................................43

DTMF Tone Dialing with

and # ....................................................................................45



Emergency Ringdown/Hotline Service .............................................................................46

Group Listening ................................................................................................................46

Handsfree Answerback .....................................................................................................47

Handsfree Monitoring .......................................................................................................47

ISDN Outgoing Calling ....................................................................................................48

Making an Outgoing Call with a Subaddress to an ISDN Trunk ..................................48

Message Waiting ...............................................................................................................49

Microphone Cut-Off .........................................................................................................52

Off-hook Call Announce (OCA) ......................................................................................53

Voice First Signaling .....................................................................................................53

Tone Signaling ...............................................................................................................54

SP-OCA .........................................................................................................................54

Override Calls ...................................................................................................................55

Busy Station Override ....................................................................................................56

Do Not Disturb Override ...............................................................................................56

Executive Override ........................................................................................................56

Privacy Override ............................................................................................................57

Toll Restriction Override ...............................................................................................57

Page Announcements ........................................................................................................57

All Call Page ..................................................................................................................58

Privacy On-Line ................................................................................................................58

Privacy Release .................................................................................................................58

Release and Answer ................................................................................. ......... ................59

Saved Number Redial ..................................................................... ..................................60

Speakerphone ....................................................................................................................60

Speed Dial .............................................................................. ...........................................61

Speed Dial–Advanced Features .....................................................................................63

Speed Dial Pause ............................ ......... ......... ...................................................... .......66

Speed Dial Number Linking ..........................................................................................66

Chain Dialing Speed Dial Numbers ..............................................................................68

Timed Reminders ..............................................................................................................69

Tone/Pulse Dialing ............................................................................................................70

Strata DK Electronic Telephone 5/00 iii

Contents

Chapter 3 - LCD Operation

Two (Tandem) CO Line Connection ................................................................................70

Voice Mail Integration ......................................................................................................74

Chapter 3 – LCD Operation

Control Buttons ...................................................................... ......... ..................................79

Busy Lamp Field (BLF) Display ......................................................................................81

Caller ID/ANI/DNIS Information Mode ..........................................................................82

DNIS ..............................................................................................................................82

ANI/Caller ID ................................................................................................................82

Call Park Orbit List Display .............................................................................................84

Retrieve and Auto Dial Lost Calls ....................................................................................84

Messages ...........................................................................................................................86

Message Notification .....................................................................................................91

Group Notification Station Messaging ..........................................................................93

Silent Messaging (Busy Station) ...................................................................................94

Memos ...............................................................................................................................96

Speed Dial Memos ....................................................................... ......... .........................96

Timed Reminders ...........................................................................................................98

Name/Number Display .....................................................................................................98

Chapter 4 – DSS Console

[DSS] Buttons .................................................................................................................102

Features ...........................................................................................................................103

Calling a Station ..........................................................................................................103

Transferring a Call .......................................................................................................103

Answering a (CO Line) ...............................................................................................104

Speed Dial .................................................................. ......... .........................................105

Paging ..........................................................................................................................105

Call Forward Override .................................................................................................105

Night Transfer ..............................................................................................................105

Appendix A – Access Codes

CO Line Access Codes ...................................................................................................107

Feature Access Codes .....................................................................................................108

iv Strata DK Electronic Telephone 5/00

Contents

Appendi x B – Centrex Application

Paging Access Codes ......................................................................................................108

Speed Dial Access Codes ................................................................................................110

Appendix B – Centrex Application

Flexible Directory Numbering ........................................................................................111

Centrex Feature Buttons .................................................................................................111

Ringing Repeat ................................................................................................................112

Delayed Ringing .............................................................................................................112

Appendix C – Button Labels

Flexible Buttons ..............................................................................................................113

Index ....................................................................................................................................119

Strata DK Electronic Telephone 5/00 v

Contents

Chapter 4 - Button Labels

vi Strata DK Electronic Telephone 5/00

Introduction

This guide describes how to use electronic telephones for Strata DK systems. Models covered in this user guide include electronic telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone. Instructions for the Electronic Direct Station Selection (DSS) Console are included. The Strata DK systems which support this equi pment are:

♦ DK14 ♦ DK16e and 16 ♦ DK40i and 40 ♦ DK424i, DK424 and DK280 (Release 3.0 or higher)

Note This user guide incorporates the i nformation in the Strata DK Liquid Crystal

Display Electronic Telephone User Guide. This guide is discontinued.

Strata DK Electronic Telephone 5/00 vii

Introduction

Organization

♦ Chapter 1 – The Grand Tour provides an overview of the equipment, buttons,

Light Emitting Diodes (LEDs), and LCDs.

♦ Chapter 2 – Features describes the available electronic telephone features in

alphabetical order. Detailed instructions on using each feature are covered.

♦ Chapter 3 – LCD Operation includes an explanation of the Control button

operations. Featur es which are availabl e only on the LCD electroni c telepho ne are presented alphabetically and include detailed LCD displays.

♦ Chapter 4 – DSS Consoles describes the DSS Console features and buttons. ♦ Appendix A – Access Codes provides instructions for programming a sequence

of steps or access codes onto feature buttons. It includes CO Line Access Codes, Paging Group Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access Codes.

♦ Appendix B – Centrex Appl ication de scribes the Centre x feature s which may be

available with your Strata DK system.

♦ Appendix C – Button Labels lists the feature button designations of the

electronic telephone models.

Conventions

Letters in [brackets] represent buttons which have Directory Numbers on them. For example:

Conventions Description

Note

Important!

CAUTION!

Elaborates speci fic items or ref erences othe r information . Within some tables, general notes apply to the e ntire table and numbered notes apply to specific items.

Calls attention to important instructions or information.

Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely.

viii Strata DK Electronic Telephone 5/00

Conventions Description

Introduction

Conventions

WARNING!

[DN]

[PDN]

Alerts you when the given task could cause personal injury or death.

Represents any Directory Number button, also known as an extension or intercom number.

Represents any Primary Directory Number button (the extension number for the telephone).

Represents any Secondary appearance of a PDN. A PDN

[SDN]

which appears on another telephone is considered an SDN.

[PhDN]

$ULDO%ROG

Represents any Phantom Directory Number button (an additional DN).

Represents telephone buttons.

Courier Shows a computer keyboard entry or screen display.

Helvetica Bold

Represents LCD displays, tokens or custom IVR functions. For example:

M ( ).

“Type” Indicates entry of a string of text.

“Press”

Indicates entry of a single key. For example: Type prog then press Enter.

Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a

Plus (+)

simultaneous entry. Example: Esc+Enter. Entries with spaces between t hem show a sequential entry . Example:

+ 5.

Tilde (~)

Means “through.” Example: 350~640 Hz frequency range.

➤ Denotes the step in a one-step procedure.

➤

Denotes a procedure. Grey words within the printed text denote cross-

See Figure 10

references. In the electronic version of this docu ment (Strata DK Librar y CD-ROM or FYI Inte rnet down load), cross-references appear in blue hypertext.

Strata DK Electronic Telephone 5/00 ix

Introduction

Related Documents and Media

Note Some documents listed here may appear in different versions on the

CD-ROM, FYI, or in pr int. To find the most current version, check the version/date in the Publication In formation on the back of the document’s title page.

Refer to the following documents for more information:

♦ Electronic Telephone Quick Reference Guide ♦ PC/Data Interface User Guide ♦ System Administrator Guide

For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata DK documentation and enables you to view, print, and download current publications.

x Strata DK Electronic Telephone 5/00

The Grand Tour 1

This chapter familiarizes you with the controls and indicators located on your electronic key t elephone (EKT) (see “20-But ton Electronic Key Telephone with LCD”

on Page 2).

Toshiba electronic telephones incorporate state-of-the-art telecommunications technology and provide a vast array of calling features. They are easy to operate, and all features are accessed with a feature button or a brief access code.

If your teleph one i s e quipped with an LCD, inf or mati on and feature prompti ng ma kes call handling more efficient and provides easy access to frequently-used features. Abbreviated feature prompts guide you through specific tasks.

In addition to the standard features, the LCD telephones provide Alphanumeric Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed Reminders with Messaging, Speed Dial Memo Directory Dialing, User Name/Number, Call Duration, Date/Time of Day displays, an d the ability to display names and telephone numbers of outside, incoming callers.

Telephones equipped with a speakerphone, enable you to make and receive outside and internal calls without lifting the handset.

Feature operations in this guide apply to all EKTs, except the 10x and 20x series, connected to a Strata DK system.

Strata DK Electronic Telephone 5/00 1

The Grand Tour

Electronic Telephone Diagram

LCD Display

Handset

Speaker

Modular Handset Cord

2548

MIC CONF/TRNS

SPKR HOLD

RNG

VOL

INT

SCRL PAGE MODE

Scroll Button Page Button Mode Button

Dial Pad

Flexible Buttons

Feature and Function LEDs

Microphone [DN] or Intercom Button

Speaker Volume Control

Ring Volume Control Speaker On/Off Button Microphone Button

Sliding Memo Tray

Hold Button Conference Transfer Button

Figure 1 20-Button Electronic Key Telephone with LCD

2 Strata DK Electronic Telephone 5/00

Buttons

There are two sets of buttons, fixed and flexible. The fixed buttons, such as 0,&,

+2/', &21)7516, and 92/ are shown in Figure 1 on the prior page. The

flexible buttons consist of directory numbers (Primary, Secondary, Phantom) and feature buttons. The number of preprogrammed flexible buttons varies by telephone.

Fixed Buttons

The fixed buttons are located below you r d ial pa d and enable you to perform standard functions quickly and easily.

Table 1 Fixed Button Instructions

Button Instructions

The Grand Tour

Electronic Telephone Diagram

&21)7516

(Conference/Transfer)

+2/'

➤ Press to set up conference and transfer calls (see “Conference Calls”

on Page 39 ).

➤ Press once to hold internal or outside calls

(the CO LED flashes at the internal hold rate)

...or press twice to enable Exclusive Hold. The CO LED flashes at the exclusive hold rate.

Note Exclusive Hold enables you to place a call on hold so that only you

or somebody using a Call Pickup code at another station can retrieve it.

To retrieve a call on hold:

➤ Press &2 or [DN] which is on hold

...or if the call is on Exclusive Hold, from another station dia l  plus your [DN], or dial  plus the CO Line number (001~200) that the call is held on.

If a call is not retrieved by a certain time (set in system programming), it recalls back to your phone. You hear repeated recall tone (or if you are on the phone, you hear recall tone twice).

HOLD LINE 10

JAN 01 SUN 12:19

HOLD LINE 201

LINE 10 RECALL

Strata DK Electronic Telephone 5/00 3

The Grand Tour

Electronic Telephone Diagram

Table 1 Fixed Button Instructions (continued)

Button Instructions

+2/'(continued)

0,&

(Microphone)

If the held party hangs up, the call is released and the

&2 provides a

hold-release signal. Note If your telephone is programmed for Automatic Hold, existing calls

are automatically placed on hold when you answer a call or make another call. (See “Automatic Hold” on Page 24.)

A different call can be held on each [DN] or &2 button on your phone. Each time you

CO LINE 02

HOLD

press 6&5/, a different [DN] or &2 is selected. The selected button’s LED flashes rapidly and your LCD displays information for the call holding on tha t button (samples shown at right).

DN 202

HOLD

➤ Press to toggle th e m ic rop hon e O N/O FF w hil e the tel eph one is i n u se .

The LED indicates the status of the microphone.

Notes

● The microphone and accompanying LED are always ON when

receiving “voice first” internal [DN] calls to enable Handsfree Answerback and OFF if you receive a ring-first call. 0,& may be ON/ OFF when placing an on-hook CO Line or internal [DN] call.

● Each station’s 0,& can be set in system programming to switch ON/

OFF with one touch, to switch OFF only while pressed and held, or to be either ON /OFF at th e start of handsfree dialing.

● 0,& functions on Handsfree Answerback and OCA calls for privacy.

➤ Press to toggle the speaker ON/OFF. The LED indicates the status of

63.5

(Speaker)

the speaker. Also selects a line or the i nternal [PDN] if pro gramm ed fo r auto preference in system programming. Can be used to disconnect on-hook speakerphone calls.

92/ ➤ Slide to adjust volume levels (see “Volume Controls” on Page 11).

5,1*

➤ Slide to adjus t the rin g v ol ume le ve ls , an d the voice levels o f the caller

(Handsfree Answerback operation).

4 Strata DK Electronic Telephone 5/00

Flexible Buttons

All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

Line Buttons

You may have buttons designated as /LQH and/or 3/ which enable you to directly access outside Cen tral Office (CO) lines. from a group of lines appearing under one button.

The Grand Tour

Electronic Telephone Diagram

3/ enables you to acces s available CO Lines

If your telephone does not have a

/LQH or 3/ button, and you want to access outside

CO lines, you can use access codes. For a li st ing of these codes, see Table 11 on Page

108.

Directory Number [DN] Buttons

The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to make or answer a call and are known as your extension or intercom number. You can have multiple [DN] button s on your telephone (see Figure 2 on Page 7), including [DNs] belonging to another [SDNs].

Incoming calls ring your telephone [PDNs] from the top down. For example, incoming calls to Station 10 [PDNs] first ring the “10-1” button, then “10-2,” and finally “10-3.” Your station is considered busy only when all of the [PDNs] are being used by your telep hone or ot her te lephon es a nd/or whe n your te lephone is on a ca ll on any type of CO Line or [DN].

If you have an LCD telephone, you can find out the actual [DN] of a [DN] button by pressing the [DN] you want to display and dialing

. The number (210) displays.

DN = 210

Strata DK Electronic Telephone 5/00 5

The Grand Tour

Electronic Telephone Diagram

Table 2 Directory Button Definitions

Button Definitions

➤ Press to answer a call to the Primary Directory Number or to

[PDN] Primary Directory Number

[SDN] Secondary Directory Number

The [PDN] is specifically your Extension Number or Intercom Number. Your telephone can have up to four [PDN] buttons with your number. You can set Call Forward and Voice Mail ID code for your [PDN].

➤ Press to answer a call on a [PDN] of another telephone which

You cannot set Call Forward and Voice Mail ID code for [SDNs] on your telephone.

➤ Press to answer a call to the [PhDN].

initiate a phone call.

appears on your telephone as a [SDN].

[PhDN] Phantom Directory Number

Up to 8 [PhDNs] can be assigned to one station. A [PhDN] can be assigned exclusively to a station or shared among a group of stations. An example of a [PhDN ] applic ation is using the [PhDN] as a common p hon e n um ber for an en tire department, su ch as a Sales Department. The [PhDN] rings on all of the telephones of the group when it is called.

You can only set Call Forward and Voice Mail ID code for [PhDNs] that are owned by your telephone. You can have a separate message wait ing bu tton a nd mailbox for ea ch up to fo ur [PhDNs] on your telephone.

6 Strata DK Electronic Telephone 5/00

The Grand Tour

Electronic Telephone Diagram

2516

Phantom Directory Numbers [PhDNs]

Secondary Directory Numbers [SDNs] of Station 11

Calls to Station 11 can be originated or answered by Station 10 by pressing the 11-1 or 11-2 button.

Station 10's Primary Directory Numbers [PDNs]

Figure 2 Multiple Directory Numbers Example

Feature Buttons

Preprogrammed feature buttons can be assigned to your telephone and vary for individual telephones. See Table 7 on Page 64 for a list of all the possible feature buttons.

11-1

11-2

10-1

10-2

10-3

Station 10

MW/50

10-1

10-2

10-3

11-1

11-2

Station 11

If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

There are two available features that may not be programmed to buttons on your telephone –

6'6 and5'/. For the 6'6 feature , you can subs titut e the

of the procedures. For the referenced procedures.

LCD

In its id le s tat e, the 32-chara ct er LCD feature of your EKT gives you an a cc ura te desk clock and calendar combination. The LCD automatically provides a variety of information and featu re prompts t o make your call h andli ng easi er. When you have an

Strata DK Electronic Telephone 5/00 7

key in any



5'/ feature, you can substitute the  key for any of its

The Grand Tour

Electronic Telephone Diagram

outside call in progress, the elapsed time display shows the duration of the call. You can also send/receive short messages with other LCD telephones (see “Messages” on

Page 86). All display functions occur automatically as call processing proceeds.

A “+” next to the LCD readout (sample shown at right) on your telephone indicates there is more data in memory. Press

6&5/ to advance through the information.

LCD Buttons

The three buttons to the right of the display provide various functions.

2549

Figure 3 LCD Buttons

These functions are:

6&5/ which scrolls through:

♦ Message Waiting statio n numbers ♦ Speed dial digits (if more than 16 digits) when in Mode 8.

SCRL PAGE MODE

CF-A 201-203+

JAN 01 TUE 12: 19

Scroll Button Page Button Mode Button

3$*( which:

♦ Changes Busy Field groups. ♦ Records a user NAME/NUMBER for another station (used by station 200).

Station 200 must be an LCD EKT to record a NAME/NUMBER display for any other station type.

♦ Changes displays (date/time, elapsed time, message, call forward, dialed number). ♦ Scrolls through speed dial numbers when using Mode 8.

02'( which:

♦ Enters or exits various mode functions (see Mode Definitions). ♦ Cancels the beeping tone when using timed reminders.

8 Strata DK Electronic Telephone 5/00

Table 3 Mode Definitions

MODE Definition

The Grand Tour

Electronic Telephone Diagram









Exit mode and return to clock/calendar display. Display Busy Field. Send a message to a Busy station. Send a message to a Called station. Displays LCD message number NN, where NN is a personal or message. Only



displays the selected message and cannot be used to edit or create a new message.















Check a Speed Dial number and memo dialing. Turn OFF Caller ID/ANI/DNIS information mode. Turn ON Caller ID/ANI/DNIS information mode. Display Caller ID/ANI/Lost Call stored information. View Call Park Orbit list. Send a message to a Remote called station. Send a message to a Remote calling station.

(See Chapter 3 – LCD Operation for an explanation of how to use these buttons.)

Strata DK Electronic Telephone 5/00 9

The Grand Tour

Electronic Telephone Diagram

LED Indicators

Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light and/or flash at varying rates to indicate call status (see Table 4).

Table 4 LED Indicators

Use

CO In-Use

(access outside line)

Incoming Call

(while ringing) Hold (outside line)

If using Pooled L ine, the hol d indi cation is onl y at the station that places the call on hold.

Hold – Consultation

(during consultation/transfer to another station)

Hold – Exclusive (outside line) 10 pulses/second steady Hold – Recal l

(when held call recalls your idle station)

Hold – Exclusive Recall

2 seconds ON, 1/8 second OFF— 1/8 second ON/ OFF

1 second ON at 10 pulses/ second—1 second OFF

4 pulses/second for 1/8 second ON/OFF

10 pulses/second steady

1 second at 2 pulses/ second, 1 second at 10 pulses/second

Your Station Other Station (Red)

Interval Rates

steady

one second ON/OFF

1/2 second ON/OFF

flashes

steady

Internal Call

(while station ringing)

Busy Station Transfer

(outside call transferred to your busy station from a designated station or AA)

After disconnecting first call... 10 pulses/second 2 pulses/second Alert Signal .5 seconds 4 seconds Conference 10 pulses/second steady

Your [DN] flashes 10 pulses/second—1 second OFF

4 pulses/secon d, 1/8 second ON/OFF

3/4 second ON, 1/8 second OFF

10 Strata DK Electronic Telephone 5/00

On-hook/Off-hook

Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that

the hand set should be lifted off of the telep hone cradle. “On-hook” indicates that the handset should remain in the cradle and should not be lifted.

Volume Controls

Voice and ring volume levels are controlled by adjustable slides located at the bottom of the fron t panel. The right station Background Music (BGM), Off-hook Call Announce, and voice. The left

5,1* control adjusts the ring tone and handsfree voice announcement levels. The

method for changing the volume varies (see Tables 5 and 6).

Table 5 Using VOL

Feature Phone Status Slide Comments

The Grand Tour

Electronic Telephone Diagram

92/ control adjusts the speaker volume for dial tone,

Ring Tone Volume/ Incoming Handsfre e Answerback and Speaker OCA

Table 6 Using VOL with Additional Buttons

Feature Phone Status Press Comments

BGM over Telephone Speakers

BGM Volume On-hook, Idle

On-hook, Idle

5,1*

control

%*0

...or [DN] +



63.5

[DN] and slide the 92/ control



and

Adjusting the ring tone volume also changes the volume level of incoming Handsfree Answerback and Speaker OCA calls before they are answered by pressing a [DN].

BGM is activated over your telephone speakers.

You hear dial tone after pressing the button. Adjust the volume of the BGM while listening to the dial tone. The dial tone volume should be the same as the BGM after yo u have adjusted it.

Press 63.5 after setting the volume level.

Strata DK Electronic Telephone 5/00 11

The Grand Tour

Electronic Telephone Diagram

12 Strata DK Electronic Telephone 5/00

Features 2

This chapter lists all the electronic telephone features in alphabetical order beginning on Page 18. These features apply to all EKTs connected to Strata DK Systems, but they do not apply to digital telephones (DKTs).

Features requiring a telephone equipped with a speakerphone are noted.

Before You Begin

If you are a new user of the Strata DK electronic telephone, you need to find out if your telephone has been set up for Automatic Line Selection and Ringing Line Preference. You also need to know if your tele phone h as Tone or Voice First signaling when you receive an internal call. The differences between Tone First and Voice First signaling are:

♦ Tone First signaling rings. ♦ Voice First signaling does not ring, but sends a long tone, then the caller’s voice.

Each of these features are enabled in system programming and determine how you make and answer calls on your telephone.

Strata DK Electronic Telephone 5/00 13

Features

Before You Begin

Automatic Line Selection

You have Automatic Line Selection, if you go off-hook and hear dial tone and the [DN], CO, or Pooled Line (PL) LED lights steady. The LCD displays the station number (

201) and

the seized CO Line (11).

➤ To make a call when you have Automatic Line Selection

➤

Lift the handset or press 63.5.

You do not have Automatic Line Selection, if you have to press an available [DN] or CO Line before dialing.

➤ To make a call when you do not have Automatic Line Selection

➤

Press the [DN] or &2 first before using the handset or 63.5.

Ringing Line Preference

You have Ringing Line Preference, if you can answer a &2 ringing your station by lifting the handset or pressing

You do not have Ringing Line Preference, if you have to press the button associated with the ringing call (flashing LED) to answer the call.

63.5.

NO. 201

USING LINE 11

Signaling

If you hear a long tone , followed by a caller’s voice, you have Voice First Signaling. I f you hear suasive ring tones, you have Tone Signaling.

➤ To answer a call if you have Voice First Signaling

➤

Talk in the direction of your telephone, or answer the call as you normally would using either the handset or

➤ To answer a call if you have Tone First Signaling

➤

Lift the handset or press 63.5 or press the flashing button.

Note You can change to the alternate signaling method when making a call on a

call-by-call basis by pressing

14 Strata DK Electronic Telephone 5/00

63.5.

 after dialing an internal telephone number.

Quick Reference

The following is a quick reference chart for using your telephone’s standard features.

Making an Internal Call

Features

Quick Reference

1. Lift the handset

...or press 63.5 ...or a [DN] if you do

not have Automatic Line Selection.

2. Dial a directory number (

201).

3. Hang up

...or press 63.5.

Making an Outside Call

1. Lift the handset or press

...or press &2 if you do not have Automatic Line Selection

63.5

You hear dial tone.

Your LCD displays the called number and your number.

You hear dial tone and your LCD displays the line number.

NO. 203

201

NO. 203

USING LINE 6

...or 3/ ...or [DN], then enter

a CO Line or line group access code.

2. Dial the telephone number.

Strata DK Electronic Telephone 5/00 15

See Table 11 on Page 108.

The LED flashes and the digits are displayed as you dial (shown at right).

NO. 203 5551374

Features

Quick Reference

The display automatically changes from dialed number to elapsed time after a programmed period. After you hang up, elapsed time is displayed for 15 seconds and then cha nges to date/time display.

3. Hang up

...or press 63.5.

Making an Outside Call to an ISDN Trunk

1. Access an outside CO line.

2. Dial the number.

3. Press

67$57. The dialed digits will not be sent until you press this

button or until the timer expires. Refer to “ISDN

Outgoing Calling” on Page 48 for more information

on ISDN calls.

NO. 203

00: 13: 23

On-Hook Dialing

1. Press

2. Access an outside

3. Lift the handset when the called party answers.

Note If you have a full speakerphone, you do not have to lift the handset.

4. Hang up

16 Strata DK Electronic Telephone 5/00

63.5if you have Automatic line selection.

&2 and dial a telephone number.

...or press 63.5.

Answering Calls

Features

Quick Reference

When you receive an incoming call, the LCD displays either the CO Line (

... or the station [PDN] (

10)

210).

➤ To answer the incoming call

➤ Lift the handset

...or press 63.5 ...or the flashing

[DN],

&2, or 3/ and

lift the ha ndset (if you do not have Ringing Line Preference).

Incoming Call Notification

Muted ringing whil e you are on a call indicat es an in coming cal l. If anothe r call comes in during the first call, you can release, transfer, or place the call on hold, then answer the second call.

NO. 203

LINE 10 RINGING

NO. 203

210 CALLING

The LED changes fro m incoming call rate to the inuse rate. Your LCD displays the answered line.

For inform ation on Caller ID/ANI/DNIS LCD displays for incoming calls, see “LCD Operation” on

Page 79.

➤ To answer the incoming call

➤

Press 5/6$16, or hold down the hookswitch for about one second.

Calling a Forwarded [DN]

When you call a [DN] that is forwarded (203), the [D N] you called is shown first. The display changes to the [DN] where your call forwarded (

210).

NO. 203

210

Receiving a Forwarded Call

When a call is forwar ded t o your [DN] (210), the call ing [DN] (

205) is displayed on the left and the [DN] called is displayed

on the right (

Strata DK Electronic Telephone 5/00 17

203).

NO. 201

205 CALL 203

Features

Account Code Calls

Entered before or after a call, Account Codes can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are recorded by the system and can, along with the details of the calls, be printed on a Station Message Detail Recording (SMDR) report.

Forced Account Codes (Verified/Non-Verified)

Some applications require that you enter a Forced Account Code before dialing a telephone number. There are Verified and Non-Verified Account Codes. If the system is set for Verified Account Codes, you must enter specific verified codes or the call does not execute. Verified Account Codes are established in system programming or by designated stations.

You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers.

1. Access a CO Line. You hear dial tone after accessing the line.

Note If you used LCR, you will not hear dial tone.

2. Enter the Forced Account Code.

3. Dial a telephone number.

Dial tone stops after entering the first digi t. If the account Code is valid, you hear dial tone again. If the code is invalid, you hear a busy tone.

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are optional and are used to track calls for client billing purposes. They can be entered after accessing a CO Line or during a call. An exception is a code which is required to change the Toll Restriction classification of your station. This vol unt ar y code gives you access to telephone numbers outside your usual dialing area and must be entered prior to dialing the telephone number. For example, if your st ation is r estricted to loca l area calls , you can make o ut-of-st ate call s by using a Voluntary Account Code set in system programming.

18 Strata DK Electronic Telephone 5/00

Features

Account Code Calls

If the system is set for Verified Account Codes , you must ent er speci fic ve ri fied cod es when entering the Vol unt ary Account Code or the co de is not valida ted f or the SMDR report.

1. After accessi ng a CO Line, press

$&&17

...or 6'6+  ...or 6'6+ 

(RCTU E/F) ...or

 if your



telephone does not have a

6'6 button.

2. Enter the Account Code.

Your conversation is not interrupted.

Note If the Voluntary

ENTER ACCT CODE

NO. 204

Account Code is not required to dial out, the account code can be entered during a call.

When your station is set for Verified Account Codes,

CODE VERIFIED

NO. 204

you hear a half-second confirm ation tone if the code is valid.

The outside party is not able to hear any confirmation tones when the Account Code digi ts are being entered. If your station is programmed not to verify Account Codes, you do not hear a confirmation tone.

3. Repeat Steps 1 and 2

If the code is invalid, you hear two short tones.

The last code entered is recorded.

CODE NOT VALID

NO. 204

to enter more codes.

4. Dial a telephone number.

Strata DK Electronic Telephone 5/00 19

Any digits dialed after the code is entered in Step 2 is treated as part of a telephone number.

Features

Alarm Reset

Your Strata DK system can be connected to a facility alarm system. All telephones produce a startling tone whenever this alarm is activated.

➤ To reset the alarm

➤

Press $/50.

Alert Signaling

Alert Signaling e nables you to sen d an aler t sound to a designat ed st ation or partner b y pressing a single button. This feature is based on the “buzz” key, where, for example, a manager might alert an administrative assistant to enter the office.

You can have as many as four Alert Signals to send or receive to/from other telephones. An Alert Signal is sent even if the alerted telephone is busy (on/off-hook) or in the DND or Call Forward mode.

➤ To send an Alert Signal

➤

Press $/(57 and an alert tone sounds at the designated station.

Attendant Console Calling

Up to four Attendant Consoles can be installed per system. There can be up to three ways to call the Attendant Console depending upon system programming.

1. Press a [DN] + . The call rings the Attendant Console  button.

2. Dial

. The calls rotate between the consoles, if more than

one console is installed.

20 Strata DK Electronic Telephone 5/00

➤ To call a specific console

Features

Automatic Busy Redial (ABR)

➤ Press a [DN] + the

console [DN].

The call rings the console ,Q'1 (incoming [DN] button).

Note Your System Administrator can provide the

Attendant Console

➤ To call all consoles for an emergency

Press [D N] +

. The call rings the (PJU button on all attendant

consoles.

Automatic Busy Redial (ABR)

After reaching a busy outside number, you can activate ABR so that the Strata DK system automatically redials the number at regular intervals. If the system redials an outside number that is still busy, ABR resets and tries again. This feature may not be allowed on some (or all) lines in your system—depending on the telephone line type connected.

,Q'1s.

ABR is not attempted whil e your station is b usy , b ut continues to time-out. The system inserts a pause (

P) on your LCD

NO. 202

P555 3700

before redialing the number.

1. Press

...or &21)7516 +

.

2. Hang up

...or press 63.5.

$%5 The LED flashes red.

You hear confirmation tone.

The system redials, u p to 15 times, every 30 or 60 seconds depending on

NO. 202

ABR SET

system programming. Your telephone receives ring tone, when ABR dials

the number if it is available. The [DN] or CO and SPKR LEDs flash.

Strata DK Electronic Telephone 5/00 21

Features

All Call Voice Page

3. Lift the handset or press

63.5 and wait

for the party to answer.

➤ To cancel ABR

➤

Press $%5

...or [DN] + .

All Call Voice Page

You can make an All Call Pag e to e lectr onic tel ephone s a ssigne d to t he “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.

1. Press

...or [DN] + .

If you do not pick up the handset or press

63.5

within 30 seconds af ter a connect ion is made, you hear a muted ring for another 30 seconds, then the call disconnects.

The $&button pages “All Call Page” telephones, but does not access external page speakers.

Note  may also Page external speakers as well

as “All Call Pag e” telephones depending on system programming.

2. Make your announcement in a normal voice level and repeat it.

3. Hang up.

22 Strata DK Electronic Telephone 5/00

Automatic Callback (ACB)

After reaching a busy/DND station, you can set ACB to have the system call you when the called station becomes available. You can also set ACB to place you in a queue for an available CO Line, if you reach a line group in which all lines are busy.

Features

Automatic Callback (ACB)

1. Press $&%

...or .

2. Hang up

...or press 63.5.

You hear a busy tone, followed by dial tone for

INT 210 ACB SET

NO. 204

two seconds, then bus y t one. When you set ACB at a

busy line group, its access code number (

801) displays.

INT 801 ACB SET

NO. 204

You can make other calls while waiting for the called station/line to become available.

Your telephone rings at a fast rate when the called station or CO Line is idle.

210 ACB

NO. 204

The busy or DND station LED flashes (incoming cal l) and its number ( displays when it is available.

210)

NO. 204

LINE 3 ACB

The CO Li ne LED from which you attempted to first access the line flashes red (incoming call rate). The seized line number (

3) is displayed.

3. Press [DN] to answer the call within three rings.

Strata DK Electronic Telephone 5/00 23

After you answer, you hear a singl e t one, and the LED flashes.

If you hear a busy tone after answering a callback, the called party is already on another call or the line has been seized. Your request is not cancelled. You are called again the next time the line is idle.

If the original ca ll was mad e us ing LCR, the telephone number is automatically dialed. If you did not use LCR, you have to redial the telephone number.

Features

Automatic Hold

➤ To cancel ACB to a busy or DND station

➤

Press $&% or [DN] + .

Automatic Hold

Automatic Hold enab le s yo u to automatically plac e a call on hold by pre ss ing another outside programmed for this feature, otherwise existing calls drop if you do not press before answering or making another call.

➤ Press a &2 or [DN]. You can make or receive a new call while on another

&2 or [DN] button—there is no need to press +2/'. Your tele phone mus t be

call. The LED of the accessed CO f lashes (in-us e), and your first call is put on hold (LED flashes on-hold).

+2/'

➤ To switch between held calls

➤ Press the

of the hel d call.

&2 or [DN]

The LED of the CO just accessed flashes (in-use). The LED of the CO or [DN] placed on hold flashes (onhold).

Background Music (BGM)

If BGM is enabled, you can turn it ON/OFF for your individual station speaker.

➤ Press

...or [DN] +  +

63.5.

➤ Press [DN] +

63.5.

%*0 Toggles BGM ON/OFF.

Turns BGM ON.

 +

Turns BGM OFF.

Note Ignore busy tone after dialing  and

.

Note BGM over external spe akers is con t rolled by the System Administrator.

24 Strata DK Electronic Telephone 5/00

Call Forwarding

If your telephone has been system programmed for a &DOO)RUZDUG button, you can use a

If your telephone has more than one [DN], you can assign Call Forward destinations for each [DN] on your telephone (one [PDN] and up to eight [PhDNs]). Each [DN] can be independently set for a different Call Forward feature.

Call Forward must be set before the call is received and has priority over the Station Hunt feature. To set call forward from a [PDN] or [PhDN], you must set the call forward from your telephone, and it must be programmed as the owner of the [PDN] or [PhDN].

Note If you hear a re-order tone whe n foll owing any of the Call For ward ste ps, your

&DOO)RUZDUG button to set the feature for a [PDN].

telephone is not the owner of the [PDN]/[PhDN].

Features

Call Forwarding

After Call Forward is set, the following calls to your station are forwarded except in Call Forward-Exte rnal mode:

♦ Internal calls (handsfree and OCA calls optionally may or may not). ♦ Auto Attendant calls. ♦ CO Line calls that ring only on your station. ♦ Tran sfe rr ed CO Line or stati on cal ls .

Note CO lines that ring more than one station do not forward.

Access Codes

If your telephone has not been programmed for &DOO)RUZDUG buttons or you are forwarding a [PhDN], you must use access codes, such as Forward feature.

LCD Telephones

The LCD on your telephon e provi des you wi th call fo rwar ding info rmat ion. The LCD examples below are identi cal to th ose on your tele phone LCD. At times, the ent ries on the display scroll off the LCD and only portions of the entries remain.

, to set th e Call

Strata DK Electronic Telephone 5/00 25

Features

Call For warding

Call Forward–All Calls

This feature enables you to forward all calls automatically to another station. Your station does not ring.

1. Press &)$&

...or [PDN]/[PhDN] +

.

The LED flashes red. You hear confirmati on tone afte r

 is dialed.

2. Enter the destination [DN].

3. Press

...or 63.5 (i f access code used).

&)$&

The LED is steady red and calls forward to the stored directory number (

➤ To cancel a Call Forward–All Calls

➤

Press &)$& + 63.5

...or [PDN] +  + 63.5.

Call Forward–Busy

NO. 201

CALL FORWARD TO

NO. 201

ALL FORWARD TO 203

CF-A 201-203

JAN 01 TUE 12: 19

203).

Call Forward–Busy f or wards calls immedi ate ly whe n y our st at ion, [PDN], or [PhDN] is busy or in the DND mode . On “Tone First” systems, if your [PDN] appea rs on more than one button on your telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle [PDN], it flashes or rings when called. On “Voice First” systems, Call Forward Busy forwards all calls any time your telephone is in use.

1. Press

...or [PDN]/[PhDN] +

.

&)%

The LED flashes red. You hear confirmation tone

after

 is dialed.

NO. 201

CALL FORWARD TO

26 Strata DK Electronic Telephone 5/00

Features

Call Forwarding

2. Enter the destination [DN].

3. Press

&)%

...or 63.5 (i f access code used).

➤ To cancel a Call Forward–Busy

➤

Press &)% + 63.5.

...or [PDN] +

 + 63.5.

Call Forward–No Answer

This feature fo rwa rds al l ca lls to your statio n if you f ai l t o answer within a design ated time (set by you when you enable the feature). Your station can be programmed to bypass Call Forward-No Answer when receiving Voice First (handsfree). Callers can activate ring first by dialing

CALL FORWARD TO 203

The LED is steady red and calls forward to the stored directory number (

 during their voice announcement.

203).

NO. 201

CF-B 201-203

JAN 01 TUE 12: 19

1. Press

&)1$

...or [PDN]/[PhDN] +

.

2. Enter the destination [DN].

3. Press

6'6

...or  if your telephone does not have the

6'6 button.

The LED flashes red. You hear confirmation tone

after

 is dialed.

Skip this step, if you pressed

&)1$ in step 1.

The pre-set time delay for calls forwarding is 12 seconds.

NO. 20 1

CALL FORWARD TO

NO. 20 1

CALL FORWARD TO 203

NO. 20 1

LL FORWARD TO 203*

Strata DK Electronic Telephone 5/00 27

Features

Call For warding

4. Enter the time delay (

a) seconds.

5. Press &)1$

...or 5'/, then

63.5 (if access

code was used in S tep

The LCD displays the amount of time entered (

16).

Note Skip this step if you

The LED lights steady red and calls forward to the stored directory number (

203).

1). ...or

 if your

telephone does not have the

5'/ button.

➤ To cancel a Call Forward–No Answer

➤

Press &)1$ + 63.5.

NO. 20 1

FORWARD TO 203*16

do not want to change the time.

CF-NA 201-203

JAN 01 TUE 12: 19

...or [PDN] +

 + 63.5.

Call Forward–Busy/No Answer

This feature forwards all calls to your station immediately whenever you are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature). Your station can be programmed to bypass Call Forward/No Answer when receiving Voice First (handsfree). Callers can activate ringing and Call Forwa rd by dial ing

On “tone-first” systems, if your [PDN] appears on more than one button on your telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle [PDN], it flashes or rings when called. On “voice-first” systems, Call

 during their voice announcement.

28 Strata DK Electronic Telephone 5/00

Features

Call Forwarding

Forward Busy forwards all calls any time your telephone is in use and/or any time all of your [PDNs] are in use by other telephones.

1. Press &)%1$

...or [PDN]/[PhDN] +

.

2. Enter the destination [DN].

3. Press

6'6

...press  if your telephone does not have the

6'6 button.

4. Enter the time delay (

a) seconds.

The LED flashes red. You hear confirmation tone

after

 is dialed.

The pre-set time delay for calls to ring before forwarding is 12 seconds.

Note Skip this step, if

you pressed

in step 1.

&)%

The LCD displays the amount of time entered (

16).

NO. 20 1

CALL FORWARD TO

NO. 201

LL FORWARD TO 203

NO. 201

LL FORWARD TO 203*

NO. 201

FORWARD TO 203*16

Note Skip this step, if

you do not want to change the time.

5. Press &)1$

...or 5'/, then

63.5

(if access code used

The LED lights steady red and calls forward to the stored directory number (

203).

CF-BN 201-203

JAN 01 TUE 12: 19

in step 1).

 if your

...or telephone does not have an

Strata DK Electronic Telephone 5/00 29

5'/ button.

Features

Call For warding

➤ To cancel a Call Forward–Busy/No Answer

➤

Press &)%1$ + 63.5.

...or [PDN] +

 + 63.5.

Call Forward–Fixed

Call Forward–Fixed forwards c alls immedi ately t o a station or voice mail devi ce set i n system programming all internal, private or DID CO Line calls to your station. Your station does not r in g when called. Your station must be as si gned with a system programming to activate this feature.

➤ Press &)) The LED lights steady red and all calls forward to a

Call Forward–External

This feature forwards new incoming calls directed to your [PDN] to a destination outside of the system. [PhDNs] assigned to your telephone do not call forward to external destinations. Internal calls and transferred calls to your [PDN] also do not forward to external destinations.

Only incoming calls over CO lines dedicated to immediately ring your [PDN], the private Forward modes can be set for your [PDNs] or [PhDNs] simultaneously with Call Forward-External.

&2 button, and/or DID line, call forward externally. Any of the other Call

&)) button in

station [PDN] or voice mail device set in system programming.

1. Store the destination number at Station Speed Dial location Code 49.

The Call Forward-Externa l dest in ati on can be a telephone number over a CO Line, a s tation o ver a Tie line, or a station within your Strata DK system. If the destination is over a CO Line, the CO Line must only ring at your station.

Only perform Step 1 the first time CF-EXT is set or when you change the destination. It is not necessary to store the destination each time; it remains in system memory.

See “Speed Dial–Advanced Features” on Page 63 for details.

30 Strata DK Electronic Telephone 5/00

Features

Call Forwarding

When forwarding to an outside destination include the CO line (or CO line group) access code before the telephone number,

See Table 11 on Page 108 for CO Line/Line Group access codes. The LCR access code “9” cannot be used.

2. Press

...or the [PDN]/ [PhDN] +

&)(;7

.

Incoming calls forward to the destination stored at Station Speed Dial Location 49.

➤ To cancel a Call Forward–External

➤

Press &)²(;7

...or [PDN] +  + 63.5.

Call Forward Remote Destination Change

If Call Forward-External mode is set at your station, you can change the forwarding destination from a telephone outside of the system.

1. Call into the DK system over a CO Line programmed for the DISA feature.

You hear ringback tone signal, then internal dial tone for 10 seconds.

Try again if you hear busy tone.

Note See the System Administrator for DISA

telephone numbers.

2. Press  then dial your [PDN] afte r you receive dial tone.

3. Enter the Remote Call ForwardExternal security code.

Strata DK Electronic Telephone 5/00 31

You hear a confirmation tone. If a number is not dialed, the system automatically

makes the DISA CO Line ring as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects.

You hear a confirmation tone. See the System Administrator for the security code which is assigned to your telephone in system programming.

Features

Call Park Orbits

4. Enter the new destination number.

You can enter an internal number, Voice Mail number, or a CO Line access code plus an external telephone number. With some systems, you can dial a line group code instead of a CO Line number access code. (See Appendix A, See

“CO Line Access Codes” on Page 107.)

5. Press

. You hear a confirmation tone.

Notes

● LCR access code “9” cannot be used as the CO

Line access code.

● When entering CO line access codes (;;;),

enter

;;; instead of ;;;.

Call Park Orbits

The Call Park fe ature ena bles you t o hold a cal l tempora rily in a n orbit ( the area where the call is held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20 Gen era l Pa rk Or bit s for the system and 1 Pers onal Park Orbit for each station.

Once you have parked a call in an orbit, you can:

♦ Hang up and retrieve the parked call at a later time. ♦ Originate another call . ♦ Access a voice pag ing de vic e to a nnounce the pa rked c all f or pi ckup f rom anot her

station.

If you park a call, and it is not retrieved the following occurs:

♦ If your station is idle when the system Call Park recall timer expires , the parked

call automatically recalls to your station.

32 Strata DK Electronic Telephone 5/00

♦ If your station is busy, the parked call camps-on.

If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD. To monitor the calls parked at your station, see “Call Park Orbit List Display” in Chapter 3 – LCD Operation.

➤ To park a call

Features

Call Park Orbits

1. Press on a call

3$5. while

The LED flashes (consultation-hold).

...or &21)7516 +

.

2. Enter a General Orb it Number (

~)

The call is parked and the CO Line flashes (hold), or the [DN] L ED turns OFF.

...or a valid [PDN]

...or if you have an LCD, press

.

The system parks the call on the lowest vacant Orbit Number.

3. Hang up. The calling extensi on or line

number and the orbit number are shown.

If the parked call is not retrieved within a specified time, the call rings back to your phone.

ENTER ORBIT NO RTRN

6793 PK ORBIT 900

LN 2 ORBIT 900

Strata DK Electronic Telephone 5/00 33

When a parked call recalls your phone, the LCD shows the line or [DN] that is recalling and the orbit number.

L 2 PK ORBIT 900

Features

Call Park and Page

➤ To retrieve a parked call

1. Press 3$5.

...or [DN] + . [DN] can be [PDN], [SDN] or [PhDN].

2. Enter the Orbit Number where the call is parked.

Call Park and Page

You can use the Park feature in conjunction with the Page feature. This operation can be programmed on a

on Page 64.)

1. Press

&33*

on a call

...or &21)7516+

.

2. Enter a General Orb it Number (

~)

or a valid [PDN]

6' button fo r one-touch activati on (See “Feat ure Access Code s”

while

The [DN] LED flashes at the in-use rate when the c al l is retrieved.

The LED flashes (consultation-hold).

HOLD LINE 2 ENTER ORBIT NO.

The call is parked and the CO Line flashes (hold), or the [DN] L ED turns OFF.

...or if you have an LCD, press

.

3. Enter a [DN] or a Page Group or Zone

The system parks the call on the lowest vacant Orbit Number.

After you enter an Orbit Number, a short burst of dial

tone prompts you to enter the Page access code. access code (see

Tables 12 and 13 on Page 109).

The LCD shows the

Auto Park entry.

The LCD shows the line

being held and its orbit

number. Example:

held on orbit

900.



Line 2 is

HOLD LINE 2

999

HOLD LINE 2 L 2 ORBIT 900

34 Strata DK Electronic Telephone 5/00

4. Make your announcement (include the Orbit Number).

Features

Call Pickup

5. Hang up to free the paging device.

Call Pickup

You can pick up a call that is ringing another station [PDN] or [PhDN], a call placed on hold at another station, and other types of calls.

When you pick up an internal call, the calling station ( displays on th e lef t and t he cal led stat ion ( right.

If the parked call is not retrieved within a specified time, the call rings back to your phone.

When a parked call recalls your phone, the LCD shows the line or [DN] that is recalling and the orbit number.

200)

201) displays on the

PARK ORBIT 900

HOLD

L 2 PK ORBIT 900

NO. 204

200 CALL 201

If your call is picked up by another station, the LCD shows that your call to station (

200) was picked up by station (201).

200 PICKUP 201

NO. 204

➤ To use call pickup

➤ Press

...or [DN] +  + [PDN]

...or [PhDN].

Strata DK Electronic Telephone 5/00 35

3.83

Picks up the [DN] or CO Line that has the ringing or held call. (This feature is not available on all systems.)

Features

Group Pickup

➤ To pick up a ringing CO Line in a tenant system

➤ Press

3.83a

...or [DN] + .

You are connected to a incoming CO Line call for a Tenant Group (1~4).

Notes

● In non-tenant systems, 3.83picks up any

ringing CO Line.

● This feature does not pickup held lines or

transferred CO lines that are ringing; use Pickup.

Group Pickup

Stations can be assigned in system programming to pickup groups. As many as 20 groups can be created to enable easy pickup of incoming (new or transferred) or internal calls that are ringing stations in your group or in other groups. This feature does not pickup held calls. You may belong to more than one group. See your System Administrator for group assignments.

➤ To pickup calls ringing within your group

➤

Press *533.83or a [DN] + .

➤ To pickup calls ringing to other groups

1. Press [DN]. You hear dial tone.

2. Enter

, then the

access code (

~) of the

group to which the

You are connected to the call. If the called station belongs to more than one group, any of the Group Pickup codes associated with those groups pickup the call.

station belongs.

36 Strata DK Electronic Telephone 5/00

Call Transfer with Camp-on

You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group [DNs], etc. You cannot transfer (or camp-on) to a station [PDN] or [PhDN] if the station is in the DND mode, unless the station [PDN] or [PhDN] appears on other stations.

1. Press &21)7516. The CO or [DN] LED flashes (conference rate). You

hear internal dial t one.

Features

Call Transfer with Camp-on

2. Dial the [DN] where the call is be transferred.

3. Announce the call and hang up if the station is idle

...or if the station is busy or does not answer, hang up

...or to reconnect to the transferred line before it is answered, press the fl ashing or [DN] +

.

The CO Line rings the called station. If you hear a single tone, you can then announce the call over the called telephone’s speaker. (If you hear ringing tone, the call was made with Tone Signaling.)

The CO LED flashes (on-hold). If you transferred the call from a [DN], the [DN]’s LED turns off. The CO Line or [DN] camps onto the called station and the called station r eceives a warning t one. The campe d-on call rings when you hang up.

The CO LED is a steady red when the called station

CAMP-ON 4

NO. 20 4

answers the transferred call.

If the call is not answered after a specified Recall time

HOLD LINE 2 LN 2 RECALL 203

set in system programming, Camp-on is cancelled. The transferred c all returns to your station if your station or [DN] is idle, sends a two-tone burst if your telephone is busy.

Strata DK Electronic Telephone 5/00 37

The LCD shows the CO Line number and the station number (

203) where it was originally transferred.

Features

Call Waiting

You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two camp-on tone beeps and the [DN] or CO LED flashes red (on-hold).

If a call is sent to your station when busy, and your station does not have a [DN] or

&2 button available to receive the call, two camp-on tone beeps are sent to your

telephone. You must disconnect or transfer the existing call to answer the waiting call.

➤ To answer a waiting call by placing the current call on hold

➤ Press +2/' The existing call is placed on hold. The camped-on

line rings yo ur stati on (the CO LED flashes t o ind icate an incoming call).

...or if your tele phone has the Auto Hold

You are connected to the transferre d call. The [DN] or CO LED flashes (in-use).

feature, just pres s the flashing [DN] or

&2.

Note See your System Administrator to find out if

you have Auto Hold.

➤ To answer a waiting call by disconnecting or transferring the current call

➤ Hang up or transfer

the existing call

...or press the flashing [DN] or

&2.

The camped-on line rings your telephone, and the CO LED flashes (incoming call).

This disconnects the current call and connects you to the transferred call. The [DN] or CO LED flashes (inuse).

38 Strata DK Electronic Telephone 5/00

Conference Calls

This feature enables you to add other parties to an existing call. The following conferencing configurations are possible:

♦ Up to two stations and two CO lines. ♦ Up to three stations and one CO Line. ♦ Up to four stations.

1. Press &21)7516. You hear dial tone and the [DN] or line LED flashes

Features

Conference Call s

(conference-rate).

2. Dial a [DN] or access a CO Line and dial

If you receive a busy tone or no answer, press

7516

to return to the original connection. the telephone number to be conferenced.

3. Press

&21)7516,

when the called party answers.

All parties are conferenced. If the second call was placed on a [DN] or CO Line that appears on your telephone, the LED also flashes (in-use rate).

Repeat the procedure to add other CO lines or [DNs], remembering not to exceed the allowed number.

The new station is not conf erenced u nless it s user li fts the handset or presses a [DN] to answer.

Date/Time/Day Adjustment

This feature is performed from a designated station. See the System Administrator Guide for instructions .

&21)

Strata DK Electronic Telephone 5/00 39

Features

Direct Inward System Access (DISA)

Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones can call on CO lines programmed for DISA and dial a [DN] or outgoing CO Line without going thr ough an at tendant or operator. See the System Administrator for thi s number.

➤ To make an internal DISA Call

1. Dial the DISA CO Line telephone number.

2. Dial a [DN]. You hear ring tone. When the st ati on answers, you are

3. Press  anytime you hear busy tone and repeat Step 2 t o make another call.

You hear a ringback tone signal, then an internal dial tone for 10 seconds.

If you do not dial within 10 seconds, the system automatically causes the DI SA CO Line to ring a telephone or grou p of teleph ones design ated in sys tem programming. Then, if the call is not ans were d wit hin 15 seconds after the ringing starts, it disconnects.

connected.

Note I f the call is not answered after 6 rings or 24

seconds, (whichever comes first) you hear busy tone.

Note To call another station after comple ting a

DISA station call, the internal party must transfer you. Station and System Page cannot be accessed on DISA calls.

➤ To make an external DISA Call

1. Call the DISA CO Line telephone number.

You hear a ringback tone signal, then an internal dial tone for 10 seconds.

If you do not dial within 10 seconds, the system automatically rings the DISA CO Line as a normal incoming call. Then, i f t he ca ll is not answered within 15 seconds after the ringing starts, it disconnects.

40 Strata DK Electronic Telephone 5/00

Features

Direct Station Selection (DSS)

2. Dial a CO Line or CO Line access code

If you do not hear dial t one, you mus t also dial a DI SA

security code. See Table 7 on Page 64. when you hear dial tone

...or dial a CO Line

You hear dial tone.

or CO Line access code and then a DISA security code.

Note See the System Administrator for the DISA

security code number. If the correct code is not entered, the call disconnects.

3. Dial a telephone number.

If set in system programming, both parties hear a warning tone approxi mate ly 4, 10, or 20 minutes af ter the call was made. Press the tone sounds (for an additional 4, 10, or 20 minutes). If you do not press approximately one minute after the tone.

Direct Station Selection (DSS)

 to reset the ti mer e ach time

, the cal l disconnects

This optional feature enables you to use a '66 button to connect directly to another station. The LED of the button shows the status (idle/busy) of the station and/or the station’s [PDN].

For example, a station DSS LED shows busy (light steady red) when the station is:

♦ Busy on a call on any button or is in the DND mode. ♦ Idle, but all appearances of the [PDN] are in use by other stations.

➤ To connect directly to another station [PDN]

1. Press

'66, while

connected to a CO Line or another station.

The original party i s put on hold. You can call a s tation even if the DSS LED shows busy (steady red).

Strata DK Electronic Telephone 5/00 41

Features

Do Not Disturb (DND)

2. Announce the call

Note You can transfer the call to an idle or busy

...or transfer the call by hanging up

...or transfer the call by pressing

5/6$16.

Do Not Disturb (DND)

If your station is in the DND mode, internal, external and transferred calls do not ring your station and OCA calls are denied. You can continue to make calls while in the DND mode.

If your [PDN] or [PhDN] appears on other stations, the calls flas h on you r st ation and flash or ring the other stations. Other stations can answer your calls or you can, even while your station is in the DND mode.

Your “alert partner” telephone can override your DND and signal your telephone by pressing

$/(57 (a). T e lephon es with DND Overr ide can also cal l your t elephon e.

station.

➤ Press '1' The LED lights steady red and DND mode is

activated.

...or press it again to deactivate the feature.

Notes

● Calls forward from your station immediately, while in the DND mode, if it is set

for Call Forward-Busy or Call Forward-Busy/No Answer.

● If you press '1' while a c al l is ringing, the ri ngi ng st ops, but the LED cont in ues

to flash.

42 Strata DK Electronic Telephone 5/00

Door Lock

Your telephone may have up to five '5/. (a) buttons, which enables you to unlock a door.

Features

Door Lock

➤ Press a door lock

button:

'5/. '5/. '5/. '5/. '5/.

Door Phones

Door phones are used to call digital/electronic telephones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. The number of possible door phones vary by Strata DK system, with up to 12 as the maximum for larger systems.

LCD telephones display the door phone ID when calls are made to/from door phones. This helps you identify the door phone [DN]. For example, door phone 1A corresponds to Door Phone [DN]

The door unlocks for three or six seconds (set in system programming). The Unlock Door LED is lit while the door is unlocked.

Location

NO. 204

DOOR PHONE 1A

, 1B to , etc.

Strata DK Electronic Telephone 5/00 43

Features

Door Phones

➤ To answer a door phone call

1. Lift the handset

You hear dial tone.

...or lift the handset and press

/,1(

2. Dial the door number:

Door Phone Location

           

1A 1B 1C 2A 2B 2C 3A 3B 3C 4A 4B 4C

➤ To pick up a door phone call ringing at another telephone

➤ Press [DN] + . The [DN] LED flashes (in-use) and you are connected

to the door phone.

Note  access is a system option that may not

be turned on for your system.

44 Strata DK Electronic Telephone 5/00

➤ To call/monitor a door phone

Features

DTMF Tone Dialing with  and #

1. With the handset off-hook, press a [DN].

2. Dial the [DN] for the desired door location.

You hear dial tone and the LED flashes (in-use).

A two-way talk-path exists between your telephone and the called door phone. You can audibly monitor the area around the door phone.

Note Door phone [DNs] can be stored on 6'

buttons. See “Speed Dial–Advanced Features”

on Page 63.

DTMF Tone Dialing with  and #

You may have to send  and  DTMF tones t o some devi ces or services, suc h as a voice mail device or computer output service. DTMF tones are automatically enabled on stations wi th

,  to enable these tones.



This feature disables the Speed Dial feature during the call. Speed Dial is restored when you complete the call or p lace it on hold.

5'/ and 6'6. I f you do not hav e 6'6 and 5'/, you must first dial

➤ To output

➤ Press , then  You can now output  and , DTMF tones, and digits

Strata DK Electronic Telephone 5/00 45

and  DTMF tones on a telephone without a S DS/RDLbutton



~ for the duration of the outside call. This

procedure must be repeated on each call when you require such output.

Features

Emergency Ringdown /Hotl ine Servic e

Emergency Ringdown/Hotline Service

The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically ring a designated extension by going off-hook. Electronic telephones cannot perform this feature, but they can receive Emergency Ringdown or Hotline Service from standard telephones.

Emergency Ri ngdown i s used in hea lthca re fa cili ties , where it is used to assist callers who may not be able to complete a call by dialing. An ex ample of a n incoming Emerg ency Ringdo wn call is shown on the right. The calling [DN] and “Ringdown” displays whether soft keys are ON or OFF.

This same feature is als o known as Hotli ne Servi ce an d is often used for te lephone s in hotel/motel lobbies.

Group Listening

This feature enables you and people near your telephone to hear the called party over your speaker, but the called party cannot hear you. You can alternate between par ti es as long as the handset is off-hook.

➤ When your telephone

is off-hook on a call, hold down

63.5.

205 CALLING RINGDOWN

The SPKR LED lights red. The person to whom you are talking can be heard

through the tele phone speaker. The person cannot hear you.

➤ To deactivate group listening

➤ Release

63.5. The SPKR LED turns OFF. You can talk through the

handset.

46 Strata DK Electronic Telephone 5/00

Handsfree Answerback

You can talk back to internal or incoming Tie-line calls without lifting the handset.

➤ Press 0,&.

When the call comes into your st ation, do not lif t the ha ndset; speak to ward the telephone in a normal voice level. You hear a single long tone, followed by the caller’s voice.

The LED flashes (incoming call). The MIC LED lights steady red, indicating your microphone is active. The SPKR LED flashes red.

If you have a speakerphone, the performance is better if you press the called [DN] button first.

Notes

● A [DN] must be pressed or the handset must be taken off-hook to actually

answer the call. Th is i s ne ces sar y before transferring or pl aci ng an internal call on hold.

Features

Handsfree Answerback

● You can press 92/ to control the volume of the Handsfree Answerback

caller’s voice and ring tone (see “Volum e Control s” on Page 11 for more information).

Handsfree Monitoring

Calls placed on hold by an outside party may be monitored handsfree. This feature frees you from having to hold the hands et to y our ear until the ou tsi de par ty returns to the call.

1. Press and hold

63.5.

2. Place the handset on-hook.

3. Release

63.5. For privacy, press 0,& to turn the microphone off,

The SPKR LED lights red.

The SPKR LED stays on and you can hear the other party through your telephone speaker.

otherwise, your conversations may be heard.

Strata DK Electronic Telephone 5/00 47

Features

ISDN Outgoing Calling

4. Lift the handset when the party returns.

Note Your telephone’s 0,& can be set in system

ISDN Outgoing Calling

This feature enables you to make outgoing calls using an Integrated Services Digital Network (ISDN) trunk, provided that you are connected to a Strata DK424i, DK424 with software Release 4.0 or higher, or DK40i, and that you subscribe to ISDN lines. ISDN trunks of fer fast er cal l con necti on setu p, and t hey als o provi de mo re conn ectio n circuits.

Making an ISDN outgoing call will e ither be handl ed automat ical ly with a timer or by you initiating the ISDN “Start” sequence. The method depends on your system’s programming. See your System Administrator to determine the method.

programming to switch ON/OFF with one touch, to switch OFF only while pressed and held, or to be either ON/OFF at the start o f handsfree dialing. See your System Administrator if you want the settin g ch anged.

➤ To make an outgoing call to an ISDN trunk

1. Access an outsi de CO line

2. Dial the number.

3. Press

67$57. The dialed digits will not be sent until you press this

button or until the timer expires.

Making an Outgoing Call with a Subaddress to an ISDN Trunk

Subaddress digits may be required for dialing another department, or to send a call to equipment, such as a printer. If you need to enter subaddress digits, follow these instructions:

1. Access an outsi de CO line

48 Strata DK Electronic Telephone 5/00

2. Dial the number.

Features

Message Waiting

3. Press

68%. This informs the system that the fo llowing di gits are

4. Enter th e subaddr ess.

5. Press

67$57. The dialed digits will not be sent until you press this

Message Waiting

All telephones hav e a sta ndard MW/FL LED f or rec eivin g/ret rievi ng messa ges le ft by callers that called a [PDN] that was busy or did not answer. Telephones that own [PhDNs] can also have up to four additional (flexible) message waiting [PhDN/MW] buttons and LEDs. The fourth message waiting button is reserved for the Message Center.

The MW/FL LED at the c al led s tat i on f l ash es to notify you that someone called whi le you were busy on another call or away from your office. You can call the other party back by pressing the message waiting indications.

0:)/ button. Voice mail devices, as well as people, can leave

the subaddress.

button or until the timer expires.

If you have an LCD telephone, up to four message waiting displays may be stored on the LCD per each [DN]. The LCD

CALL 203-201+

NO. 204

can show up to three stations that have left messages for your [PDN] and three for each of your [PhDNs]. The fourth message waiting button is reserved for the Message Center.

➤ To answer a Message Waiting on your [PDN]

1. Press the handset.

Strata DK Electronic Telephone 5/00 49

0:)/ and lift

Your phone rings the station or voice mail device that set the indication. The LED continues to flash red.

If you reach a station that is busy or does not answer, go on-hook and press

0:)/ again. The system

rotates to the next message sender.

Features

Message Waiting

The LCD can show up to three stations that have left messages for the [PDN] and three for

In the example (shown at right), the display indicates that station DN [ a messag e signal fr om DN [ additional messages.

each of your [PhDNs].

2. Press

6&5/ to

display them.

3. After receiving the message(s), pl ace the handset on hook.

If the MW/FL LED continue s t o f las h, yo u ha ve mor e messages—repeat the Steps to retrieve them. Voice mail devices may cancel the indication after a short delay.

➤ To cancel the Message Waiting on your [PDN]

➤ Press

the handset

0:)/ and lift

Your MW/FL LED turns OFF when the called party answers.

NO. 204

CALL 203-201+

203] received

201]. The “+” indicates

...or [DN] +

to

cancel the light. This must be done for each message recorded.

Note The called party must answer by either going

off-hook or by pressing

63.5 for the call to

be cancelled automatical ly.

Your MW/FL LED turns OFF without calling the telephone or VM device.

50 Strata DK Electronic Telephone 5/00

➤ To retrieve a Message Waiting on your [PhDN]

Features

Message Waiting

1. Press the fl ash ing re d MW/FL LED.

Your phone rings the station or voice mail device that left the message. If the called party or voice mail device answers, the message waiting indication is cancelled automatically.

If there is no answer, hang up and try at a later time. The red MW/FL LED on your phone continues to flash.

2. Press receiving the message

63.5 after

If you have more messages, the MW/FL LED continues to flash (red). To answer the next message. Repeat this procedure.

...or place th e handset on-hook.

➤ To cancel the Message Waiting on your [PhDN]

1. Press

2. Enter

3. Press

0:)/. You hear a steady dial tone.

. The dial tone stops.

63.5. The MW/FL LED turns OFF indicating that the

message has been canceled.

Strata DK Electronic Telephone 5/00 51

Features

Microphone Cut-Off

➤ To set the Message Waiting LED on another telephone

1. Press [DN] and dial

You hear ringback or busy tone.

an internal number.

2. Press

0:)/ or . The MW/FL flashes red at

the called telephone. The MW/FL LED lights steady red at your telephone. The LCD displays the station [

203] where you set a

message waiting light.

3. Press

63.5. The MW/FL LED on your

telephone turns OFF. The MW/FL LED on the called telephone flashes until the called party presses the flashing LED .

➤ To cancel a Message Waiting light set on another station

➤

Press [DN] and dial  + [PDN] or [PhDN].

NO. 201

INT 203 MW SET

SENT 203 JAN 01 SUN 12: 19

Microphone Cut-Off

This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a handsfree call or cuts-off the telephone microphone. The MCO LED lights steady red and the MIC and SPKR LEDs do not light when your telephone is called. Wh en the feat ure is OFF, the MCO LED is not lit and your microphone works. The calls for privacy.

➤ Press 0&2 to toggle Microphone ON/OFF.

52 Strata DK Electronic Telephone 5/00

0&2 funct ion s on Hand sfr ee Answerback and speaker OCA

Off-hook Call Announce (OCA)

This feature enables you to call and speak through the handset or speaker of an busy, off-hook telephone. The called station must be set in system programming for this feature to work. The calling station can be set in system programming for OCA to occur automatically when calling a busy station or by dialing an access code after receiving busy ton e. Aut omati c OCA onl y f unctions on Voice First Si gnal i ng sy stems.

Your telephone can receive Speaker Off-hook Call Announce (SP-OCA) calls which enables callers to make an an noun cement t hrough t he spe aker of your t elepho ne when it is off-hook. Your telephone must be equipped with optional hardware.

When you receive an OCA call while you are on another call, you hear a short warning tone followed by an announcement through your telephone speaker.

Features

Off-hook Call Announce (OCA)

Stations in the DND mode cannot receive OCA calls unless the calling station is programmed for DND Override.

While on a speaker OCA call, prevent an OCA caller fr om list ening to your conve rsat ion with t he orig inal pa rty (s ee

“Microphone Cut-Off” on Page 52).

Voice First Signaling

➤ To make an OCA call

1. Lift the handset and dial the [DN].

2. Press station and talk, if you receive a busy tone.

 to OCA the

NO. 204

210 BUSY OVRD

0,& and 0&2 can be used to

You hear a single tone (optional) or nothing and can talk to the station (Automatic OCA).

An optional tone is heard at the busy station, indicating

205 BUSY O VR

NO. 203

that you are connected on an OCA call.

Strata DK Electronic Telephone 5/00 53

Features

Off-hook Call Announce (OCA)

Tone Signaling

➤ To make an OCA call

1. Lift the handset and

You may hear busy or ring tone.

dial the [DN].

2. Press

 if you hear

busy tone and speak to the called station

...or  if you hear a ring tone and speak to the call ed station.

If you hear busy or ring tone after dialin g the first digit (2 or 1), d is reg ard the tone and di al t he second digit to OCA the called telephone.

If you still hear a busy tone after dialing 21 or 12, the called telephone is either busy on a speakerphone call or does not have the OCA option set in system programming. Either condition blocks OCA.

SP-OCA

➤ To answer an SP-OCA call

➤ Speak toward the

microphone of your phone.

➤ To disconnect an SP-OCA call to your station

You may want to hold your hand over the handset mouth piece to prevent the other party from hearing you.

➤ Press

63.5. The SP-OCA call made to your station disconnects.

54 Strata DK Electronic Telephone 5/00

Override Calls

The available override features are:

♦ Busy Override – enables you to send a muted ring tone to a busy station to

indicate that a call is waiting. The muted ring is programmed for each station as two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker.

Features

Override Calls

♦ Do Not Disturb Override – enables you to send a tone

to an idle or busy st ation in the DND mode to indicate

NO. 204

INT 210 DND

that a call is coming in. Your telephone can be programmed to block DND Override. The LCD shows that the station you called (

210) is in the DND mode.

OCA is possible to DND stations from stations that are programmed for DND Override.

♦ Executive Overr ide – enables you to enter an established conversation. Your

phone can also be programmed to block Executive Override from other phones. The

35,9does not block this feature.

♦ Privacy Override – enables you to enter an established call on a private common

CO Line; it does not operate on common [DNs] which are always private (see

“Conference Calls” on Page 39 whic h allow up t o four parties to talk o n a [DN]

button).

Up to two station users can enter an existing CO Line-to-station call (i.e ., up to three stations can be connected to a CO Line). You can also use this feature if the station that is already connected to the CO Lin e i s i n th e Pri vacy Release mode. S ta ti on us er s

3595/6 can allow st ations to enter their conversations, eve n if the station

with entering the conversation is not programmed for Privacy Override.

Privacy Override is blocked by DND.

♦ Toll Restriction Override – enables toll restriction on individual stations. Each

station can be allowed or denied specific area and office codes, long distance information calls, international calls, and/or operator-assisted calls. You can completely override Toll Restriction at selected stations or you can change the station Toll Restriction class. The station resumes its normal class at the conclusion of the call.

Strata DK Electronic Telephone 5/00 55

Features

Override Calls

Busy Station Override

➤ Press . A muted tone is heard at the

Do Not Disturb Override

➤ Press

. A tone signal is h eard at the

Executive Override

busy station, in dicating that a call is waiting. The station number (

210) displays.

DND station, indicating a call is coming in. On your station, the LCD shows the station number (

210) you

have overridden. Your LCD displays

OVR DENY ,

if the station you

DND

called denies your override.

NO. 203

210 BUSY O VR

NO. 204

210 DND OVR

NO. 204

DND OVR DENY

➤ Press

. You enter the conversation. The called parties may

hear an optional tone signal prior to your entering the conversation.

The overridden station number (

210) displays on

210 EXEC OVRD

NO. 204

your LCD until the call is ended.

The overriding station number (

204) displays on

204 EXEC OVRD

NO. 210

the called stat ion LCD unti l the override is disconnected.

56 Strata DK Electronic Telephone 5/00

Privacy Override

Features

Page Announcements

➤ Press &2. Connected parties may hear

Toll Restriction Override

1. Access a CO Line. You hear dial tone. The LED flashes at the in-use rate.

2. Press +

3. Enter the Toll Restrict ion Override Code (four digits).

&21)7516

.

NO. 204

an optional tone signal

LINE 03 PRV OVRD

before you are connected. Your LCD displays the CO Line identification (

CO 03).

The overridden station LCD displays your station number (

204).

Y ou no longer h ear dial tone and your LCD prompts you

204 PRV OVRD

OVERRIDE CODE

NO. 205

NO. 204

to enter a code.

You hear dial tone. For security reasons, the override codes are only available on a selected basis. See your System Administrator.

4. Dial a telephone

The toll call is connected.

number.

Page Announcements

Station users can make page announcements to telephones and external speakers.

1. Press [DN], lift the handset, and enter a paging access code.

2. Use a normal voice level to make your announcement, then repeat it.

3. Hang up.

Strata DK Electronic Telephone 5/00 57

Each of the page access codes (including the [PDN] button) can be stored on an

6' button. See Tables 12

and 13 on Page 109.

Features

Privacy On-Line

All Call Page

You can make an All Call Pag e to e lectr onic tel ephone s a ssigne d to t he “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.

1. Press $&

...or [DN] + .

2. Make your announcement in a normal voice level and repeat it.

3. Hang up.

Privacy On-Line

With this feature, you can block Privacy Override from being used on your CO Line. The button does not block Busy or Executive Override.

➤ Press

35,9 The LED lights steady red. Others are blocked from

The $&button pages “All Call Page” telephones, but does not access external page speakers.

Note  may also Page external speakers as well

as “All Call Pag e” telephones, depending on system programming.

entering your CO Line calls when they press a common

&2 Line button.

...or 35,9 again to cancel the feature.

The LED turns OFF.

Privacy Release

This feature enables others to enter your call on a common CO Line just by pressing

&2 on their telephone. It only works on common CO lines (appearing on more than

one telephone). Privacy Release cannot be used on single appearing CO lines or multiple [DN] buttons. Calls on common [DNs] are always private and cannot be accessed by more than one telephone.

58 Strata DK Electronic Telephone 5/00

Release and Answer

Similar to conference calls, up to three stations can be connected to a CO Line.

➤ Press 3595/6. The LED lights red. The CO Line flashes at all

appearances. Wh en anot her station user enter s the CO call by pressing a common CO Line, the Privacy Release LED turns OFF.

Features

Release and Answer

This feature enables you to a utomatica lly disco nnect or transfer an active call and answer a new call using a button, instead of the hookswitch. When you receive the new call, the LED flashes red and you hea r a mute d, Busy Ove rr ide or Camp-o n busy tone.l

➤ Press

...or and dial a “transfer to” destination. Then press

5/6$16 Releases the original call and answers the new

&21)7516

5/6$16

To add a third station, press

3595/6 again and the

process is repeated.

incoming call.

Note You can press +ROG before 5HOHDVHDQG

$QV

if you do not wish to rele ase the original

call.

Transfers the original call and answers the new call.

...or '66 of a “transfer to” destination, then press

Strata DK Electronic Telephone 5/00 59

5/6$16.

Transfers the original call and answers the new call.

Features

Saved Number Redial

This feature e nab les you to store a dial ed t el eph one or station number, then redial that number with the touch of a button.

➤ Press

6$9(. The last number you dialed is saved for automatic

redial the next time you press this button.

Speakerphone

All electronic tel ephone users can answer inte rna l ca ll s handsfree (on-hook), but on ly users with a speaker phone can make and re cei ve ca lls wi thout lift ing t he han dset. Any electronic telephone model with an “S” in the model name is equipped with a speakerphone.

1. Press and hold

63.5.

2. Return the handse t on-hook.

3. Release

➤ To change from speakerphone to handset

63.5. The call is handsfree (on-ho ok) .

➤ Lift the handset. Your call is now heard through the handset.

➤ To make a call (on-hook dialing)

1. Access a CO Line

...or press a [DN].

2. Dial a telephone number.

You hear dial tone and the CO or [DN] LED flashes (in-use).

You hear ringback tone or busy tone, if busy.

60 Strata DK Electronic Telephone 5/00

Features

Speed Dial

3. Speak in a normal voice level toward the telephone.

Note Your 0,& button must be set in system

programming to ON at the start of a call. If not, you must press the talking.

4. Press 63.5. Your call is disconnected.

➤ To answer an incoming call using speakerphone

1. Press the

&2 or [DN]

with the flashing LED with the handse t on-hook.

2. Speak at a normal voice level toward the tele phone .

3. Press

63.5 to disconnect the call.

The CO or [DN] LED flashes (in-use) and you are connected to the call.

Speed Dial

0,& button before

Speed Dial enables you to call a telephone number with a two- or three-digit access code. There are two types of Speed Dial numbers:

♦ Station—assigned by individual stat ion use rs to t heir own stat ion and c an on ly be

dialed from the station that assigns it.

♦ System—assigned only f rom a tt end ant consoles or a designated station (t ypi ca ll y

the System Administrator station), and can be used by other stations. (See System Administrator User Guide for storing instructions.)

Important! If you do not perform the following procedures within a specified time

(set in system programming for either one or three minutes) when storing speed di al numbers, the operat ion times out and yo ur telephone returns to idle mode.

Strata DK Electronic Telephone 5/00 61

Features

Speed Dial

➤ To store/replace a telephone number on a Station Speed Dial button

1. Press

5'/ (or )

with the handset onhook

2. Press

6' to store the

6' buttons are assigned in system programming.

telephone number on

...or 6'6 (or) and enter the Speed Dial code that you want to store the telephone number in. See Table 14 on Page 110 for codes.

3. Enter th e telephone number (max. 20 digits). To store longer dialing strings, see Table 15 on Page 110. To insert a pause or fl ash si gnal i n th e number, see “Speed Dial Pause” on Page

66.

4. Press

5'/ (or ) The number is stored.

➤ To clear a telephone number on a Station SD button

➤

Repeat the previous procedure, skipping Step 3.

➤ To program one-touch telephone number dialing

➤ Repeat the previous procedure, except for Step 3. For Step 3, press [PDN] +

CO Line access code before the telephone number. See “CO Line Access

Codes” on Page 108.

➤ To make a call using a SD button or access code

1. Access a CO Line.

If your 6' button programmed to automatically access a CO line, skip this step.

62 Strata DK Electronic Telephone 5/00

Features

Speed Dial

2. Press

...or 6'6 (or ) +

The system dial s the t elephone n umber assi gned to the button/code.

access code. (See

Table 14 on Page

110.)

Speed Dial–Advanced Features

You can program Speed Dial butt ons with f eature ac cess code s for a si ngle fea ture or a sequence of features as long as the keyed dial pad characters do not exceed 20 digits. To determine how many digit s you have , coun t 2 digits for

+2/' feature buttons and 1 digit for all other dial pad characters.

➤ To store a feature with a specific 6' button

➤ Press

See Table 7 on Page 64 for Feature Access code sequences.

Administrator can tell you which features can be programmed on your telephone.

5'/ (or )+ 6' + Feature Access Code + 5'/(or ).

&21)7516, [PDN] and

Your System

➤ To store a feature with a specific access code

➤ Press 5'/ (or)+

6'6 (or

) + Speed



Dial Access Code + Feature Access Code +

5'/(or ).

Strata DK Electronic Telephone 5/00 63

Important!

● Do not lift the handset while entering the

sequence.

● If you do not enter the entire sequence within a

specifie d time (set in system pr ogramming for either one or three minutes), the operation times out and your telephone returns to idle mode.

● [PDNs] can be stored in speed dial sequences, but

[PhDNs] and [SDNs] cannot.

Features

Speed Dial

Table 7 Feature Access Codes

Features Feature Access Code Sequence

Account Code Automatic Callback  Background Music Background Music Call Forward—All Calls (To Station or VM) [PDN] +  + Directory Number Call Forward—Busy (To Station or VM) [PDN] +  + Directory Number Call Forward Cancel [PDN] +  Call Forward—No Answer [PDN] + 

(Frequently used codes) &21)7516 +  + Account code digits

(Telephone Speaker ON) [PDN] + 

(Telephone Speaker OFF) [PDN] + 

Call Forward External [PDN] +  Call Forward External Cancel [PDN] +  Door Phone Calling [PDN] + door phone Directory Number

Hookfla s h Signal

&21)7516 + 

ISDN Subaddress  ISDN Start  ISDN Tone  Off-hook Call Announce (Manual Mode) Voice First:; Tone First: ,  , or   Overrides (Busy, DND)  Overrides (Executive) 

+ROG + [PDN] + XXX

Page Access

XXX = Page Access code - see Table 12 on

Page 109.

64 Strata DK Electronic Telephone 5/00

Table 7 Feature Access Codes (continued)

Features Feature Access Code Sequence

Features

Speed Dial

Park Call/Access Page The existing call is parked, and you are

automatically connected to the Page.

Pickup

(To station, new, or transferred call) +2/' + [PDN] +  + station number [PDN]

Pickup a held or ringing [PDN] or [PhDN] (not available on all syst em s)

&21)7516 +  + [X X X] + [Y Y Y]

[X X X]3= 900~919 or 999 park zone number; [Y Y Y] = page group/zone (See Tables 12 and 13

on Page 10 9.)

[PDN]

+ + [X X X X]

[X X X X] = [PDN] or [PhDN] to be picked up

Pickup4 any ringing CO Line (new call only) +2/' + [PDN] + Pickup Station Page or Ringing Door Phone

Pickup Pickup Line on Hold ( lines 1~99) Pickup Line on Hold (lines 100~200)

External Page +2/' + [PDN] +

+2/' + [PDN] + 

[PDN] +  + (a) [PDN] +  +(a)

One-touch Voice Mail Access [PDN] + Voice Mail [DN]

Outgoing Calls

[PDN] + CO Line Access Code, see Table 11 on

Page 108.)

1. These codes can be used during a CO Line call.

2. Background music speakers can only be turned ON/OFF from Station 200.

3. XXX = Auto Park Orbit 9 9 9 (access the n ext available park or bit), or General Park Zones 90 0~919, or [PDN] on which the call should be parked. Only use 999 with LCD telephones.

4. This feature holds an existing call when the button is pressed. If the button is pressed when not on a call, pickup or page can still be accessed. These codes can be used during a CO Line call.

5. After pressing the feature button, the user dials the line number (01~99) to pickup the line.

6. After pressing the feature number, the user dials the line number (100~200) to pickup the line.

Strata DK Electronic Telephone 5/00 65

Features

Speed Dial

Speed Dial Pause

Some Speed Dial numbers may require a pause (long or regular) or hookflash be included (e.g., tone delay requires a pause at the beginning of a Speed Dial number).

Hookflash Regular Pause Long Pause

The 0:)/ is programmed to allow a 0.5 or 2 seconds long (set in system programming) CO line hookflash when inputting Speed Dia l numbers. It is displayed on the LCD as “F-”.

Press 0:)/ ...or enter the hookflash dial

code (&21)7516 + ). Note Y o ur teleph one must h ave a 3$8 key to allow 0:)/ to be us ed to store a h ookflash in Speed

Dial.

The pause is either 1.5 or 3 seconds (set in system programming). The LCD displays “P-”.

Press3$8

Ten-second pause, which can be entered anywhere in the Speed Dial number. The LCD displays “L-”.

Press 3$8 / .

Speed Dial Number Linking

You can link any of the Station Speed Dia l numbe rs to Sys tem Spe ed Dia l co des or to any of the opti onal but tons a ssoci ated with t he se code s. This e nables up to 36 digit s to be stored under one Station used access numbers are stored as part of this digit string. The System Speed Dial number dials out first, then the number linked to it.

Note A designated station can be used to link System Speed Dial codes. See the

System Administrator User Guide.

Important! Before link ing Speed Dial Num bers, mak e sure the System

Administrator has stored the desired number in the System Speed Dial that you are planning to use.

6SHHG'LDO button or code. Typically, long, frequently

66 Strata DK Electronic Telephone 5/00

➤ To link station/system speed dial numbers

Features

Speed Dial

1. Press

2. Press

5'/ (or).

...or 6'6 (or ) + a Station Speed Dial Acces s Code. (Se e “Speed Di al Acces s

Codes” on Page 110

3. Press

6'6(or



Enter the System Speed Dial Access Code to wh ic h th e number is to be linked. (See “System Speed Dial Number Linking” on Page 110.)

4. Enter the telephone number to be stored (max. 16 digits).

5. Press

5'/(or ).

The number is stored and is automatically dialed when the optional linked station

6' button is pressed or the linked Station Speed Dial access code is

dialed.

Speed Dial Linking Example

The following examples illustrate what a System Administrator and station user can store (CO Line access code plus international long distance dialing codes in System Speed Dial locations) as linked speed dial codes.

for access codes.)

The System Administrator stores the CO Line access code and the internati onal dialing sequence (9011813) in the System Speed Dial location *690 from the administrator’s station.

➤ Press 5'/ (or ) + 6'6 (or

Note When you press [PDN], the letter “I” (Intercom) is displayed on your LCD. It

) +  + [PDN] +  + 5'/(or ).



is the [PDN] that is used to automatically access internal dial tone before dialing the remaining numbers in the Speed Dial sequence (in our example that number is 9011813).

 is the System Speed Dial Code that is to be linked.  is the CO Line access code.

Strata DK Electronic Telephone 5/00 67

Features

Speed Dial

 is the in ternational area code.  is the country code (example: Japan).  is the city code (example: Tokyo).

The Station User stores the System Speed Dial information on Speed Dial Code 10.

➤ Press 5'/(or ) + 6'6(or



 is the Station Speed Dial Code.  is the System Speed Dial Code being linked to Speed Dial Code 10.  is the local Tokyo telephone number.

) + + 6'6(or) +  + 5'/ (or



➤ To use the new link

➤ Press the 6'()

...or 6'6 (or)+



Your telephone automatically dials  to access a CO Line, the internatio nal dialing se quen ce (011813), and the local telephone number (58769374).

Chain Dialing Speed Dial Numbers

You can call two or more Speed Dial numbers during on e call. Thi s enables you to add additional parties (conference calls) to your conversation. Chain Dialing also allows dialing of a stored code, such as a credit card number, to send to a far-end computer.

➤ To chain dial Speed Dial numbers

1. Access a CO Line. (See Table 11 on Page 108 for CO Line Access Codes.)

2. Press

6'6 (or

)and dial the Spee d Dia l co de for the telephone number to be dialed.



(See Table 11 on Page 108 for Speed Dial Codes.)

3. To dial another telephone number, press

&21) and repeat Steps 1 and 2.

68 Strata DK Electronic Telephone 5/00

Timed Reminders

You can set five separate reminders at your station. At the time (hour and minute) set by you, your telephone beeps. If your phone has an LCD, the message is also displayed. You can set the reminder to occur once or on a daily basis.

1. Press a [DN] and dial a timed reminder number (

~).

2. Enter the time you want to be reminded.

Use a 24-hour clock format (HHMM).

3. Press  for the remi nder to be repeated every day, or

 for a one-time remind er only.

Features

Timed Reminders

#605 TIMER SET

#605 TIMER SET 0800

#605 TIMER SET 08001

4. Enter desired LCD message station number ( or system number (

~)

~)

...or enter if your telephone does not have an LCD or if you do not want a message to display when the time reminder tone sounds.

5. Press 5'/.

The time is reco rde d in memory and you shoul d h ear a beeping tone (along with the displayed message) for 30 seconds at the set time.

6. To cancel the beeping/message prior to 30 seconds, press

0RGH +  or take the phone off-hook.

605 TIMER SET 0800110

DATA PROGRAMED

Strata DK Electronic Telephone 5/00 69

Features

Tone/Pulse Dialing

➤ To cancel a Timed Reminder

1. Press [DN], then the number of the timed reminder (

~) you

want to ca ncel.

2. Press

5'/. The reminder is cancelled.

Tone/Pulse Dialing

With some older Central Offices, you may have to make calls on CO lines that are programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial in order to access remote equipment (such as an answering machine) requiring DTMF tones.

1. Access a CO Line. Although the CO Line is programmed for rotary dial

2. Dial a telephone number.

You can only cancel one reminder at a time.

pulses, access the CO Line and dial the telephone number like any other call.

3. Press on the call.

721( while

The Tone LED lights steady red, and you are able to send DTMF tones with your dial pad. The feature is cancelled when the call is completed.

Two (Tandem) CO Line Connection

This feature enables a station user to connect two CO lines, then drop out of the conversation. On some systems, both your telephone to allow Tandem connections to be established from your telephone.

70 Strata DK Electronic Telephone 5/00

&2 buttons (or 3/buttons) must appear on

➤ To connect two outside lines using a [DN] button

Features

Two (Tandem) CO Line Connection

1. Press

&21)7516

while talking on an outside call using a [DN] button.

2. Enter a CO Line access code and then the outside tele phone number.

See Table 11 on Page

108 for CO Line

access codes or ask your System Administrator.

3. Press &21)7516 after the party answers.

...or [DN] to retu rn to the original connection if you receive a busy tone/ no answer.

You hear dial tone. The [DN] LED flashes (c onference rate).

The [DN] LED flashes (in-use rate), and all parties are conferenced.

4. Press &21)7516 and hang-up.

You hear dial tone before you hang-up. The [DN]

TRK-TRK N1 N2 JAN 10 THU 11: 57

LED flashes (exclusivehold rate) and the two lines are connected.

N1 and N2

identify the connected CO lines.

Strata DK Electronic Telephone 5/00 71

Features

Two (Tandem) CO Line Connection

The LED turns OFF when the parties hang-up.

Note If the public telephone compan y provides auto

disconnect, the connection may release automatically when the par ties hang up. If not, the lines must be supervised to be disconnected. See “To connect two outside

lines (using a &2 button)” on Page 72.

➤ To connect two outside lines (using a &2 button)

1. Press &2

...or 3/ and dial a telephone number.

2. After the party answers, press

&21)7516.

3. Press another

...or 3/ and dial a telephone number.

...or on some systems, you can press

&21)7516

and dial a CO Line access code and then dial a telephone number.

4. Press

&21)7516

after the party answers.

You hear dial tone.

You hear dial tone. The CO LED flashes (conference rate). The new CO LED flashes (in-use rate).

It is not necessary to have both

&2 buttons on your

telephone.

The CO LEDs both fl ash (in-use rate) and a ll parties are conferenced.

...or the original &2 button if you receive a busy tone/no answer.

72 Strata DK Electronic Telephone 5/00

Features

Two (Tandem) CO Line Connection

5. Press and hang up.

&21)7516

You hear dial tone. Both CO LEDs continue to flash (exclus ive-hold rate) and the two lines are connected.

N1 and N2 identify the

connected CO lines. The LED turns OFF when the parties hang-up.

Note If the public telephone compan y provides auto

➤ To supervise a tandem call and release it

1. Press [DN]

...or &2 ...or 3/.

You are connected to both CO lines. Both CO LEDs flash (in-use rate).

N2 identify the connected

CO lines.

TRK-TRK N1 N2 JAN 10 THU 11: 57

disconnect, the connection may release automatically when the par ties hang up. If not, the lines must be supervised to be disconnected.

TRK-TRK N1 N2 JAN 10 THU 11: 57

N1 and

2. Go back on-hook if the parties ha ve h ung

Both CO LEDs turn OF F, and the conne ction is released.

...or press &21)

7516

and hang-up if the part ies are still talking.

Strata DK Electronic Telephone 5/00 73

Features

Voice Mail Integration

This section explains how to program your telephone to forward and retrieve messages when using a Toshiba Voice Mail System with your Strata DK system. Refer to the appro priate Toshiba Voice Mail User Guide for more info rmation:

♦ Stratagy Voice Processing User Guide ♦ Toshiba VP User Guide

To direct forwarded calls to your mailbox—your personal storage space for voice messages—and to ensure that callers receive your personal greeting, you must store a Voice Mail (VM) Identification (ID) code. You need to store the ID code only once.

Once the ID code is stored, whenever a call is forwarded from your stat ion, it is automatically sent to voice mail and to your mailbox. Your [PDN] and up to four [PhDNs] can be set up for unique (or the same) mailbox numbers. Telephones must be programmed as the owners of a [PhDN] to be able to use this feature.

➤ To assign a voice mail message mailbox number

This procedure is required for the initial storage of VM ID code to the Toshiba Voice Mail system. Once programmed, these digits remain in memory until changed. To change the code, repeat this procedure.

1. Press [DN] + . You hear confirmation tone.

2. Enter the voice mail ID code and the voi ce mailbox [DN], plus any required pauses (up to 16 characters).

3. Press

5'/ (or ). You hear a confirmation

Example: for Toshiba voice mail systems, enter mailbox number.

203= mailbox number of the

[DN] you pressed in Step 1.

tone. The LCD confirms the data storage.

 + the

656 ID CODE SET

91203

DATA PROGRAMED

74 Strata DK Electronic Telephone 5/00

➤ To cancel the mailbox number

Features

Voice Mail Integration

➤ Press [DN] +

5'/ (or).

 +

Your mailbox number is canceled.

You can program a flashing 0:)/ to automatically retrieve your voice mail messages when it is pressed. Storing the message retrieval sequence in Steps 1~4 below is required only once. It remains in memory unless cancelled or changed.

➤ To assign the message retrieval sequence

1. Press [DN] +

2. Enter the voice mail system code and the voice mailbox [DN], plus any required pauses (16 chars. max.).

3. Enter your security code.

. You hear a confirmation

tone.

Example: for Toshiba voice mail systems, enter mailbox number.

203= mailbox number.

By storing your security code, you avoid having to enter your code every time you access your mailbox; however, this also allows anyone to retrieve your messages from your phone. If a security code is not desired, do not include it.

 + the

657 ID CODE SET

92203

4. Press

5'/ (or ). You hear confirmation tone.

➤ To retrieve messages with MW/F L button

➤ Press the MW/FL

flashing LED.

Strata DK Electronic Telephone 5/00 75

The LCD confirms the data storage.

Message is retriev e d.

DATA PROGRAMMED

Features

Voice Mail Integration

➤ To cancel automatic retrieval

➤ Press [DN] +

5'/ (or ).

 +

Automat ic retrieval is canceled.

➤ To retrieve multiple messa ges (LCD Telephon es)

1. Press

0:)/ with

the flashing LED.

2. Press

6&5/ to rotate

through more message waiting sources.

By setting Call Forward to the Toshiba Voice Mail System on your telephone, callers are automatically connected to your voice mailbox.

Note Call Forward buttons can only be used to Call Forward [P DNs]; acce ss codes

can be used to Call Forward [PDNs] or [PhDNs].

The displayed station is called.

When a message waiting voice mail is displayed, a follows the station number. If a + sign is displayed, you have message waiting indicati ons from more than one source (voice mail or stations).

NO. 203

CALL 200 216V+

➤ To forward calls to voice mail

1. Press

&)%1$, &)1$, or

&))

&)$&, &)%,

The LED flashes.

Note Select the button that reflects the type of call

you want to forward to voice mail (e.g., forward all calls, fo rward busy/no answer calls, etc).

76 Strata DK Electronic Telephone 5/00

Features

Voice Mail Integration

...or a [PDN] or [PhDN] + access code.

2. Dial the Voice Mail System Directory number__________.

3. Press

...or 6'6 (or ) +

5'/ (or ) + 63.5.

➤ To cancel Call Forward

➤ Press

...or a [PDN] or [PhDN] + then hang up.

&) The Call Forward LED turns off.

,

You hear a confirmation tone afte r ent er ing the access code. The Call Forward access codes are:

Call Forw ard-All Calls:



Call Forward-Busy:  Call Forward-No Answer:  Call Forward-Busy-No Answer: 

See your System Administrator for the correct voice mail [DN]. After dialing, you hear confirmation tone.

If your phone has &) assigned, its LED lights steady red.

You hear a confirmation tone, and Call Forward is cancelled.

Strata DK Electronic Telephone 5/00 77

Features

Voice Mail Integration

78 Strata DK Electronic Telephone 5/00

LCD Operation 3

This chapter covers the LCD, its buttons and displays. Special features available only with the LCD are described in detail and step-by-step instructions on using them are given. (For electronic telephone standard features, see Chapter 1 – The Grand Tour.)

Control Buttons

The 02'(, 3$*( and 6&5/ buttons are active when your telephon e is idl e. Table 8

on Page 79 lists button functions.

Table 8 Button Definitions

Button Definitions

Cancels the beeping tone when using timed reminders and enables you to enter/ exit the following mode functions.



02'(

Strata DK Electronic Telephone 5/00 79







Used to exit another mode and return to clock/cal endar display (s ee “To

exit from any mode” on Page 80).

Busy Lamp Field (BLF) display (see “Busy Lamp Field (BLF) Display”

on Page 81).

Busy station messaging (see “Silent Me ss agi ng (Bus y Statio n) ” on

Page 94).

Called station messaging (see “Noti fic ati on Stati on Messaging” on

Page 91).

LCD Operation

Control Buttons

Table 8 Button Definitions (continued)

Button Definitions

02'(

(continued)

3$* (

Displays LCD message number NN, where NN can be personal



messages or system messages. Mode

 only displays the selected

message. It cannot be used to edit or create a new message.









Speed Dial number check and memo dialing (see “Retrieve and Auto

Dial Lost Calls” on Page 84).

Caller ID/ANI/DNIS information mode OFF (see “Caller ID/ANI/DNIS

Information Mode” on Page 82).

Caller ID/ANI/DNIS information mode ON (see “Caller ID/ANI/DNIS

Information Mode” on Page 82).

Caller ID/ANI/Lost Call stored information display (see “Retrieve and

Auto Dial Lost Calls” on Page 84).

 View Call Park Orbit list (see “Call Park Orbit List Display” on Page 84).





● Changes Busy Field groups.

● Changes displays (date/tim e, ela ps ed tim e,

● Scrolls through speed dial numbers when in

Remote called station messaging (see “Group Notificatio n Statio n

Messaging” o n Page 93).

Remote calling station messaging (see “Notification Stati on

Messaging” o n Page 91).

message, call forward, dialed number).

AY 24 MON 12: 05

NO. 204

Mode 8.

6&5/

● Scrolls through message waiting numbers.

● Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8.

➤ To exit from any mode

1. Press 02'(.

MODE NO. ?

2. Press

. The LCD displays date/day/

time.

JUNE 03 TUE 03:54

80 Strata DK Electronic Telephone 5/00

Busy Lamp Field (BLF) Display

This feature displays when a station is busy or ringing on any type of [DN] or CO Line. If one or all telephone [PDNs] are in use on another telephone, the telephone shows busy on the BLF, even though it may be idle. If a telephone is in the DND mode, the telephone BLF appearance displays busy.

Starting with the number entered, the BLF displays a group of 10 [PDNs] per line; a total of 20 for the LCD. Pressing other displays from appearing on your LCD.

1. Press 02'( + .

3$*( scrolls the display. The BLF mode stops all

LCD Operation

Busy Lamp Field (BLF) Display

BLF NO. ?

2. Press

 if [PDNs] are

two digits ...or enter the first

digit of a three-digit [PDN]

...or enter the first two digits of a four-digit [PDN].

3. Press

4. Press

. 3$*( to rotate

BLF groups.

For example, if you en ter 2# for 200, the lis t of tel eph one [DNs] beginning with the

200 display.The sample

LCD (shown at right) indicate s that stations

205, and 217 are in use or

200,

DND mode.

The 200/210 group changes to

210/220.

200 0...5.....

210 ......7...

220 ..2.4....9

Strata DK Electronic Telephone 5/00 81

LCD Operation

Caller ID/ANI/DNIS Information Mode

Automatic Number Identification (ANI) information cannot co-exist on the same telephone LCD with Dialed Numb er Identification Service (DNIS) information. If your system is programmed to receive both ANI and DNIS information on incoming calls, press ID LCD displays. After you answer the call, you cannot alternate between displays.

DNIS

Incoming DNIS telephone numbers can be correlated in the system database with assigned DNIS names. These names, up to 16 alphanumeric characters, display on your telephone’s LCD, enabling incoming calls to be instantly identified and appropriately answered. Table 9 on Page 83 shows DNIS samples.

ANI/Caller ID

3$*( while the call is ringing to alternate between DNIS and ANI/Caller

If your telephone is programmed to receive Caller ID names and numbers, the calling party name displays.

➤ To display the number while the call is ringing

➤ While the call is

ringing, press

Table 9 on Page 83 shows ANI sample s. If Caller ID was activated, then the caller

name and/or number would appear on the first line.

3$*(.

➤ To activate the Caller ID/ANI or DNIS display mode

➤

Press 02'( + . The system default is ON.

➤ To deactivate the Caller ID/ANI or DNIS display mode

➤

Press 02'( + .

MR. JONES LINE 3 RINGING

82 Strata DK Electronic Telephone 5/00

Table 9 DNIS/ANI Samples

LCD Operation

Caller ID/ANI/DNIS Information Mode

Function

Incoming Call

Incoming ACD Call

Answered incoming or transferred call. Display changes to cal l dur ati on .

Call placed on-hold.

Held call re calls your station.

Station 201 is transferring a call to you (station 200).

Transferred station (201) hangs up.

ANI/Caller ID Number

CN: 7145556782 LINE 3 RINGING

CN: 7145556782

ANSWERED LINE 3

HOLD LINE 3 SEP 9 TUES 18:30

CN: 7145556782 LINE 3 RECALL

NO. 200

201 CALLING

CN: 7145556782 LN 3 TRANS 201

DNIS/Caller ID Name

TOSHIBA TSD LINE 3 CALLING

TOSHIBA TSD LINE 3 RINGING

TOSHIBA TSD ANSWERED LI N E 3

TOSHIBA TSD LINE 3 RECALL

TOSHIBA TSD LINE 3 TRANS 201

Transferred call recalls your station (201).

Call forwarded to your phone.

CN: 7145556782 L 3 RECALL 201

TOSHIBA TSD L 3 RECALL 201

TOSHIBA TSD LINE 3 CALL 201

1. Caller ID numbers do not display CN: before the number, whereas ANI does.

Strata DK Electronic Telephone 5/00 83

LCD Operation

Call Park Orbit List Display

This feature enables you to monitor (view) the calls that are parked at your station.

➤ Press

02'( + 

while your phone is idle.

LCD shows the CO Line number (

003) and the orbit

number where the call is parked (

900).

...or 2UELW/LVW. To scan the Orbit List, press

6&5/.

Retrieve and Auto Dial Lost Calls

The system automatically saves the numbers for all calls that ring at your telephone, but are unanswered (lost calls). This feature enables you to view the stored information, view the time and dat e, de le te the information without ret ur nin g the call, and/or Auto Dial the saved numbers.

➤ To view lost calls

1. Press 02'( + . The phone number and

caller name are displ ayed on your LCD. ANI/Caller ID numbers always include area codes.

LN 3 ORBIT 900+

MR. JONES 7145553700

2. Press

...or

6&5/ The next lost call is

displayed.



The lost call pri or to th e ca ll displayed after pressing

6&5/ is displayed.

MR. SMITH 7145568725

MS. DOE 7143723546

84 Strata DK Electronic Telephone 5/00

LCD Operation

Retrieve and Auto Dial Lost Calls

...or 3$* (. You can toggle between the

➤ To delete lost call

1. Press 02'( + . The first lost call phone

2. Press

6&5/ The next lost call is

phone number and caller name screen and the date and time screen.

Note CN: Identifies ANI

calls as opposed to Caller ID calls which do not display

CN:.

number and caller name are displayed on your LCD. ANI/Caller ID numbers always include area codes.

displayed.

MR. JONES 7145553700

06/02 17: 46 CN: 7145553700

MR. SMITH 7145568725

...or



The lost call pri or to th e ca ll displayed after pressing

6&5/ is displayed.

MS. DOE 7143723546

...or . The lost call information is deleted without auto

dialing the call.

➤ To Auto Dial the lost call

1. Press

2. Press

Strata DK Electronic Telephone 5/00 85

02'( + . The phone number and

caller name are displ ayed on your LCD. ANI/Caller ID numbers always include area codes.

6&5/ The next lost call is

displayed.

MR. SMITH 7145568725

LCD Operation

Messages

...or . The lost call prior t o th e call

3. Press

...or a [DN] + CO Line access code.

4. Press

Messages

The LCD on your telephone can be used to send or receive messages to/from other LCD telephone users (sample shown at right). It can also display the names/numbers of the person calling your telephone or the name of the person you are calling. Names and memos can also be set to display with speed dial numbers and timed reminders.

MS. DOE

displayed after pressing

6&5/ is displayed.

/&$'. The DK System auto dials the digit “1” before dialing

You hear dial tone.

7143723546

the saved, outgoing telephone number.

BACK AT 2-PM-CALL

MEETING FOR 3PM

You can write or edit a station message (10~19), “fill in the blanks” of system messages 62~64, enter a name/title that you want to display when other stations call your station (see “Name/Number Display” on Page 98), or enter a Speed Dial (see

“Speed Dial Memos” on Page 96) or Timed Reminder memo (s ee “T i med Reminders” on Page 69).

System messages 65~99, if available, are written by the System Administrator and cannot be edited by the user

➤ To enter LCD characters

1. Access message/ memo/name display.

A cursor (—) appears at the first character in the display.

86 Strata DK Electronic Telephone 5/00

LCD Operation

Messages

2. Enter the message/ name/memo (up to 32 alphanumeric characters), using the following dial p ad keys (dial pad shown at right):

 – moves right

– moves left



²toggles between

alphanumeric mode (dial pad defaults to numeric mode)

 – scrolls the alpha/

special characters.

3. To blank out any portion of a message, press

 (in alph a mode)

and move the cursor t o the right.

See Table 10 on Page 87 for dial pad key equivalents.

Move Right (Alpha mode only)

Move Left

Scrolls alpha/ special characters

Toggles between alphanumeric characters

2358

Each character the cursor transverses is deleted.

Table 10 Dial Pad Key Equivalents

Letter Key Equiv. Letter Key Equiv. Letter Key Equiv. Symbol Key Equiv.

A  J  S  :  B  K  T  –  C  L  U  +  D  M  V  /  E  N  W  F  O  X  G  P  Y  H  Q  Z 

I  R 

Strata DK Electronic Telephone 5/00 87

Note Symbols shown

above must be made in alpha character mode on the dial pad.

LCD Operation

Messages

There are three basic LCD message functions:

♦ Advisory messaging enables you to store an info rmative message for L CD

telephones that call your phone.

♦ Silent messaging enables you to write a message that you can send to busy LCD

telephones. Silent messaging lets you communicate visually to someone who is occupied on the telephone.

♦ Notifications enable you to send your station number and message indication to

another LCD station. Responding to the message, the called station receives your message.

There are two types of messages—station and system.

System Messages 60~64

System messages 60~64 are standard messages. You can “fill in the blanks” of messages 62~64 (see below). Exa mple: M essage 64 can be edi ted to re ad

JAN. 4

. This message is displayed to callers with LCD phones.

RETURN ON

System Message

Number

System Messages 65~99

System messages 65~99 can only be programmed or permanently changed at the Administrator’s telephone. Any messages programmed at Administrator’s telephone remain in memory until canceled from Administrator’s telephone or until the sys tem is reinitialized.

Preprogrammed message

(Max. 32 digits per message)

60 OUT TO LUNCH 61 IN A MEETING 62 CALL _____________ 63 BACK AT ______ ___ _ 64 RETURN ON________

88 Strata DK Electronic Telephone 5/00

Toshiba Strata DK14, Strata DK16e, Strata DK16, Strata DK40i, Strata DK40 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual