Toshiba Strata CTX DKT3010-S, Strata CTX DKT2000, Strata CTX DKT3000, Strata CTX DKT3020-S, Strata CTX DKT3010-SD User Manual

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Telecommunication Systems Division

Digital Business Telephone Systems

DKT3000/2000-Series

Digital Telephone

User Guide

October 2002

Publication Information

T oshiba Americ a Informatio n S ystems, Inc., T elecommunication Systems Di vision, reserves the right, without prior notice, to revise this information publication for any reason, includi ng, but not limited to, utili za ti on of new advances in the state of technical arts or to simply change the design of this document.

Further, Toshiba Ameri ca I nf o rmation System s, Inc., T elecommunicati on Systems Division, a lso reserves the right, without prior notice, to m ak e suc h changes in equipment design or components as engineering or manufacturing methods may warrant.

All rights reserved. No par t of this m anual, covered by the copyrights hereon , m ay be re produced in any form or by any means—graphi c, electronic, or mechanical, incl uding recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc.

CTX-UG-D3K2K-VC 4016229

Version C, Oct obe r 2002

CAUTION! Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone’s

rubber feet. The color of the rubber may transfer to the desk or mounting surface.

Trademarks, regist er ed trademarks, an d s ervice marks are the property of their resp ec ti ve ow ne rs.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE

VAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

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aiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

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GREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc. Telecommunication Systems Division

9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

TSD 081601

5932

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrant s tha t this telephone equipment (except for fuse s, lamps, and othe r consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workm anship for twenty-fou r (24) m onths after delivery. This warranty is void (a) if the equipment is used under other than normal us e and maintenance conditions, (b) if the equipm ent is modified or alte red, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipme nt is repaired by so m eone other than TAIS or an authorize d TAIS dealer, (e) if the equipmen t ’s serial number is defaced or missing, or (f) if the equipment is installed or used i n com bination or in assembly with products not supplied by TAIS and which are not compatib le or are of inferior quality, design, or performanc e.

The sole obligation of TAIS or Toshiba Corporation unde r th is w ar ranty, or under any other legal obligation with respect to the equipment, is the re pair or replacement by TAIS or its authorized dealer of such defective or mi ssi ng parts as are causing the malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and whi c h are returned to TAIS through one of its authorized deal ers w i thi n th e w a rranty period and no later tha n thirty (30) days after such mal function, whichever first occurs.

Under no circumstances will the retail cu stomer or any user or dealer or ot her person be entitled to any dire ct, special, indirect, consequential, or exem plary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such pe rson be entitled to any sum great er than the purchase pric e pa id for the item of equipme n t tha t is m al functioning.

To obtain service under this warranty, the retail customer must bri ng th e malfunction of the m ac hi ne to the attention of one of TAIS’ autho riz ed dealers within the twenty-four (24) mont h pe riod and no later than thir ty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the atten tion of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warran ty service .

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRAN TY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

No TAIS dealer and no person oth er t han an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writ ing and signe d by the vice president and gene ral ma na ger, Telecom m unication Systems Division.

Contents

Introduction

Organization...................................................................................................................... vii

How to Use This Guide....................................................................................................viii

Conventions .....................................................................................................................viii

Related Documents/Media..................................................................................................ix

Chapter 1 – The Grand Tour

DKT3000-series Telephones ...............................................................................................1

Fixed Buttons....................................................................................................................2

Flexible Buttons................................................................................................................3

Liquid Crystal Display......................................................................................................3

DKT2000-series Telephones ...............................................................................................4

Fixed Buttons....................................................................................................................5

Flexible Buttons................................................................................................................6

Liquid Crystal Display......................................................................................................6

Chapter 2 – The Basics

Important - Read First..........................................................................................................7

What’s My Line?..............................................................................................................7

Which Outgoing/Incoming Call Features Do I Have? .....................................................8

Making a Call.......................................................................... ......... ......... ...........................9

Hot Dialing .......................................................................................................................9

Spkr Button.......................................................................................................................9

Handset.............................................................................................................................9

Answering a Call................................................................................................................10

Strata CTX DKT3000/2000-Series Telephone 10/02 i

Contents

Chapter 3 – Advanced Operation

Handset...........................................................................................................................10

Speaker ...........................................................................................................................10

Handsfree Answerback...................................................................................................10

Switching Between Handset and Speakerphone.............................................................10

Message Waiting................................................................................................................11

Responding to a Lit Msg LED........................................................................................11

Turning On/Off Message Waiting LED on Another Extension.....................................12

Microphone........................................................................................................................12

Call Transfer ......................................................................................................................13

Conference Calls................................................................................................................14

Adding Voice Mail to a Conference...............................................................................15

Connecting Two Outside Lines......................................................................................15

Hold....................................................................................................................................16

Exclusive Hold................................................................................................................16

Automatic Hold ..............................................................................................................16

Consultation Hold...........................................................................................................16

Volume Control .................................................................................................................17

LCD Contrast Adjustments................................................................................................17

Chapter 3 – Advanced Operation

Using Your LCD ................................................................................................................19

Soft Keys............................................................................................................................20

Soft Key Example...........................................................................................................21

Advisory Messages...................................... ......... ......... ....................................................22

Account Code Calls ...........................................................................................................23

Verified/Non-Verified Account Codes...........................................................................23

Forced Account Codes....................................................................................................23

Voluntary Account Codes (Verified/Non-Verified).......................................................24

Automatic Busy Redial......................................................................................................25

Automatic Callback ...........................................................................................................26

Background Music.............................................................................................................27

Call Forward ......................................................................................................................28

System.............................................................................................................................28

Station.............................................................................................................................28

Station Call Forward Categories.....................................................................................29

ii Strata CTX DKT3000/2000-Series Telephone 10/02

Contents

Chapter 3 – Advanced Operation

Call Forward Settings.....................................................................................................29

Station Call Forward Procedures....................................................................................30

Call Forward Examples..................................................................................................31

Call History........................................................................................................................35

Call Park Orbits..................................................................................................................3 5

Call Pickup.........................................................................................................................36

Group Pickup..................................................................................................................36

Page/Internal Call Pickup...............................................................................................37

Call Waiting.......................................................................................................................38

Direct Inward System Access (DISA)...............................................................................39

Direct Station Selection Buttons (Hotline )...................................... ..................................39

Distinctive Ringing............................................................................................................40

Do Not Disturb...................................................................................................................40

Setting DND for Another Extension...............................................................................41

Door Lock(s)......................................................................................................................41

Door Phone(s)....................................................................................................................42

Emergency Call..................................................................................................................43

Emergency Monitoring Station.......................................................................................43

Emergency Ringdown........................................................................................................43

Language Codes.................................................................................................................44

Microphone Cut-Off ..........................................................................................................44

Off-hook Call Announce....................................................................................................45

Override Calls....................................................................................................................46

Busy Override.................................................................................................................46

Do Not Disturb Override................................................................................................46

Executive Override.........................................................................................................47

Destination Restriction/Traveling Class Override..........................................................47

Class of Service Override...............................................................................................48

Privacy Override.............................................................................................................48

Paging ................................................................................................................................48

Answering a Page...........................................................................................................49

All Call Page...................................................................................................................49

Emergency Page .............................................................................................................49

Privacy ...............................................................................................................................50

Redial.................................................................................................................................50

Strata CTX DKT3000/2000-Series Telephone 10/02 iii

Contents

Chapter 4 – DKT3014 LCD Features

Speed Dial...................................................................... ......... ...........................................51

Making a Call Using Speed Dial....................................................................................51

Storing a Station Speed Dial Number.............................................................................52

Advanced Speed Dial Operation ....................................................................................53

Tone/Pulse Dialing.............................................................................................................54

Voice Mail - Direct Transfer..............................................................................................55

Voice Mail Soft Keys.........................................................................................................55

Call Recording...................................................................................................................59

Other Voice Mail Features..............................................................................................60

Chapter 4 – DKT3014 LCD Features

Directory and Speed Dial Listings.....................................................................................62

Direct Station Selection..................................................................................................62

System Speed Dial and Personal Speed Dial..................................................................63

Internal Directory and External Directory......................................................................63

Storing Personal Speed Dial Names...............................................................................64

Chapter 5 – User Programming

Programming Feature Buttons...........................................................................................67

User Programming Mode ...............................................................................................68

Flexible Button Codes........................................................................................................68

Setting/Changing a Flexible Button’s Function .............................................................69

One Touch Buttons............................................................................................................70

Changing a One Touch Button.......................................................................................70

To Use a One Touch Button...........................................................................................71

Setting/Changing a Personal Speed Dial Code...............................................................71

Feature Codes.....................................................................................................................72

LED Indicator Details........................................................................................................76

Chapter 6 – DADM/DSS Console

DADM ...............................................................................................................................78

Buttons and LEDs...........................................................................................................78

DSS Console......................................................................................................................79

DSS Buttons....................................................................................................................79

Calling a Station .............................................................................................................80

iv Strata CTX DKT3000/2000-Series Telephone 10/02

Contents

Appendix A – Centrex Application

Transferring to an Idle Station........................................................................................80

Call Transfer with Camp-on...........................................................................................81

Call Answering (Outside Line).......................................................................................81

Speed Dial.......................................................... ......... ....................................................81

Paging.............................................................................................................................82

Call Forward Override (DSS Override)..........................................................................82

Night Transfer Button.....................................................................................................82

Appendix A – Centrex Application

Flexible Directory Numbering...........................................................................................83

Centrex Feature Buttons ....................................................................................................83

Ringing Repeat...................................................................................................................83

Delayed Ringing ................................................................................................................84

Appendix B – Button Labels........................................................................................85

Index ......................................................................................................................................89

Strata CTX DKT3000/2000-Series Telephone 10/02 v

Contents

Appendix A – Centrex Application

vi Strata CTX DKT3000/2000-Series Tel epho ne 10/02

Introduction

This user guide describes how to use the 3000-series and 2000-series digital phones for Strata CTX systems. Also discussed are Digital Add-on Modules (DADMs) and the Direct St ation Selection (DSS) Console.

Organization

• Chapter 1 – The Grand Tour provides an overview of the digital telephones.

• Chapter 2 – The Ba sic s co vers t he basi c tel eph one fea tures that you need to know.

• Chapter 3 – Advanced Operation includes an explanation of Soft Key

operations. Features are presented alphabetically and, when applicable, include LCD information.

• Chapter 4 – DKT3014 LCD Features explains how to use the DKT3014-SDL

features. It also includes a guide to the Stratagy ES voice mail Soft Keys.

• Chapter 5 – User Programming provides instructions on programming Flexible

Button features, setting One Touch buttons, changing Personal Speed Dial numbers and other user programmable functions.

• Chapter 6 – DADM/DSS Console explains how to use these consoles with the

digital telephone.

• Appendix A – Centrex Application describe s t he Centrex features which may be

available with your Strata CTX system.

• Appendix B – Button Labels lists the feature button designations of the 3000-

series digital telephone models.

Strata CTX DKT2000/3000-Series Telephone 10/02 vii

Introduction

How to Use This Guide

This guide provides in-depth instructions for the DKT3000- and DKT2000-series digital telephones and their features. Most telephone users can use the “Strata CTX 3000/2000-series Digital Telephone Quick Reference Guide” instead of this guide.

Conventions

Conventions Description

Elabora tes specific items or references other inf ormation . Within some

Note

tables, general notes a pply to t he enti re table and number ed notes apply to specific items.

Important!

Extension

Number

$ULDO%ROG

Calls attention to important instructions or information.

Press to answer a call to the Extension Number. Each station can have multiple extension buttons. Incoming calls ring the extension button(s) from the top down. For example, station 10’s extensions ring 10-1 first, then 10-2, 10-3, and 10-4. A station is considered busy when all extensions are being used.

Note The naming convention for DKT assignments within Toshiba is

Directory Numbers. For clarity and ease of understanding, the terms Extension Number and Phantom Extension Number will be

used in this document in lieu of PDN and PhDN. Represents telep hone button s. shows a multiple PC keyboard or telephone button entry. Entries without

spaces between th em show a s imultaneous entry. Example: Entries with spaces between them show a sequential entry. Example:

Delete+Enter.

 + .

Tilde (~) Means “through.” Example: 350~640 Hz frequency range.

viii Strata CTX DKT2000/3000-Series Telephone 10/02

Conventions Description

Grey words within the printed text denote cross-references. In the

See Figure 10

electronic version of this document (Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext.

Related Documents/Media

x Strata CTX DKT2000/3000-Series Telephone 10/02

The Grand Tour 1

This chapter familiarizes you with DKT3000-series and DKT2000-series digital speakerphones (model numbers appear on the bottom of your telephone).

DKT3000-series Telephones

The DKT3000-series models include:

• DKT3010-S 10-button

• DKT3020-S 20-button (shown on the next page)

• DKT3010-SD 10-button with two-line by 24-character LCD

• DKT3020-SD 20-button with two-line by 24-character LCD

• DKT3014-SDL 14-button with eight-line by 24-character tilting LCD and 16 Soft

Key buttons (shown on page 61)

All of the above Toshiba speakerphones enabl e you to place and receive cal ls with out lifting the handset.

Toshiba LCD telephones provide easy access to frequently-used features. Prompts guide you through specific tasks. They also provide Outside Line Identification, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers.

The DKT3001 single line digital telephone is also available - see the Strata CTX 3001/2001 Digital Single Line Telephone User Guide for more details.

Strata CTX DKT3000/2000-Series Telephone 10/02 1

The Grand Tour

DKT3000-series Telephones

LCD Display

Handset

Red/Green LED Indicators

Dial Pad

5649

Msg

Mic

Spkr

Page ScrollMode Feature

Spdial

Vol

Redial

Cnf/Trn

Hold

LCD Control Buttons/ Soft Keys

Flexible Buttons (also known as Programmable Buttons - PB)

Fixed Buttons

Microphone Location

DKT3020-SD Telephone

Fixed Buttons

The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics.

2 Strata CTX DKT3000/2000-Series Tele phon e 10/02

The Grand Tour

DKT3000-series Telephones

Flexible Buttons

Your telephone can have 10, 14, or 20 Flexible Buttons (shown in the illustration on the previous page) that can be programmed to do many button functions, including:

• Line is used to access an outside line.

• Primary Extension is your extension button.

• Pooled Line Group enables you to access available outside lines from a group of

lines appearing under one button.

• Feature Access Buttons enables you to store features onto a single button.

• One Touch Buttons are used for storing Speed Dial numbers or feature access

code sequences onto a single button.

Note See Table 12 on page 85 for a c omplete list of Feature Access Buttons and One

Touch Buttons.

Liquid Crystal Dis play

Your Liquid Crystal Display (LCD) (shown right) shows:

• Desk Clock and Calendar in idle mode

• Call Duration during an outside call

LCD Control

Buttons/Soft Keys

• Operational, Advisory, and Notifica tion messa ges

LCD Control Buttons

There are two types of LCD button functions: LCD Control Buttons and Soft Keys. The DKT3000-series LCD Control Buttons consist of

)HDWXUH.

When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. See “Using Your LCD” on page 19 for more information.

CF-ALL 202-203+

AUG 08 MON 03:56

Mode Page Scroll Feature

0RGH, 3DJH, 6FUROO and

5800

0RGH is generally used as a Soft Key.

•

Strata CTX DKT3000/2000-Series Telephone 10/02 3

The Grand Tour

DKT2000-series Telephones

• Pressing 3DJH switches you from the Call Forwar d (CF) dis play to the User Na me display.

• Pressing

•

)HDWXUH will be used in the future.

6FUROO advances you through information.

DKT2000-series Telephones

The following speakerphone models belong to the 2000-series:

• DKT2010-S 10-button speakerphone

• DKT2010-SD 10-button with LCD

• DKT2020-S 20-button

• DKT2020-SD 20-button with LCD (shown below)

• DKT2020-FDSP 20-button with LCD and External Microphone jack

• DKT2001 (See the Strata CTX DKT3001/2001 Di gital Single Line Te lephone User

Guide).

An illustration of the DKT2020-SD is shown on the next page.

4 Strata CTX DKT3000/2000-Series Tele phon e 10/02

The Grand Tour

DKT2000-series Telephones

LCD Display

Handset

Red/Green LED Indicators

Dial Pad

LCD Control Buttons/ Soft Keys

Flexible Buttons

5972

Fixed Buttons Microphone

Location

DKT2020-SD Telephone

Fixed Buttons

The fixed button s on your tel ephone enable you t o per form s tandar d fun ctions quic kly and easily. These buttons are described in Chapter 2 – The Basics.

Strata CTX DKT3000/2000-Series Telephone 10/02 5

The Grand Tour

DKT2000-series Telephones

Flexible Buttons

All Flexible Bu tt ons must be pr ogr amme d f or your t el ephone in system progr ammin g and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX System Administrator for button assignments.

Line Buttons

You may have buttons designated as /LQH and/or 3RROHG/LQH*US which enable you to directly access outside lines. available CO Lines from a group of lines appearing under one button.

Liquid Crystal Dis play

Your Liquid Crystal Display (LCD) (shown right) shows:

• Desk Clock and Calendar in idle mode

• Call Duration during an outside call

• Operational, Advisory, and

Notifica tion messa ges

3RROHG/LQH*US enables you to acce ss

CF-ALL 202-203+

AUG 08 MON 03:56

Mode Page Scroll

LCD Control

Buttons/Soft Keys

5909

Important! The LCD width of the DKT2000-series telephones is shorter than the

DKT3000-series LCDs. This difference causes some features to display differently.

LCD Control Buttons

There are two types of LCD button functions: LCD Control Buttons and Soft Keys. The DKT2000-series LCD Control Buttons consist of

0RGH, 3DJH and 6FUROO.

When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. See “Using Your LCD” on page 19 for more information.

0RGH is generally used as a Soft Key.

•

• Pressing

3DJH switches you from t he Call Fo rward (C F) displ ay to the Use r Name

display.

• Pressing

6FUROO advances you through information.

6 Strata CTX DKT3000/2000-Series Tele phon e 10/02

The Basics 2

This chapter shows you the basic operation of your DKT3000-series or DKT2000series telephone.

Important! The text in this chapter applies to both the DKT3000-series and

DKT2000-series telephones, unless otherwise noted.

Important - Read First

Be sure to check with your CTX System Administrator and make sure you know which features are enabled on your system. Use the check boxes book to mark which features you have.

❐ throughout this

Note LEDs on your telephone flash at different speeds depending on the function

performed. Flash rates can be found under “LED Indicator Details” on page 76.

What’s My Line?

Throughout this guide, the word “Line” is mentioned. For example, you will be instructed to “select a Line.” “Line” can be:

❐ Linebutton ❐ Pooled Line Group button ❐ Group Line button ❐ Line out requiring an access code - where you enter an outside line or line group

access code (for example, dialing

Check mark which Line type you have, then use that selection when instructed to “select a Line.”

Strata CTX DKT3000/2000-Series Telephone 10/02 7

 to get an outside line).

The Basics

Important - Read First

Which Outgoing/Incoming Call Features Do I Have?

Check mark here which outgoing/incoming features you have on your system.

❐ Automatic Line Selection (ALS): When making outgoing cal ls, you have ALS i f

when you lift the handset or press Emitting Diode (LED) lights steady green. The LCD displays the station number and the seized outside line.

❐ Ringing Line Preference: Yo u answer an incoming line ringing your station by

lifting the hands et or pr essi ng to answer.

❐ Tone Signaling: Internal incoming call – you hear successive ring tones, then lift

the handset or press

❐ Voice First Signaling: Internal incoming call – your telephone does not ring;

instead you hear a long tone, then the caller’s voice. Talk in the direction of your telephone, or answer the call as you normally would by lifting the handset or pressing

6SNU you hear dial tone and the Line Light

6SNU. You do not have to press an extensi on butt on

6SNU to answer the call.

6SNU.

❐ Switching Signaling: Check with your CTX System Administrator to see if you

have the ability to change between Tone and Voice Signaling on a call-by-call basis. If you do, you can press change the signaling.

 after dialing an internal telephone number to

❐ Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have

to press calls. When you dial a number, the speakerphone automatically turns on and the Spkr and Mic LEDs light.

6SNU or lift the handset before dialing internal or external speakerphone

8 Strata CTX DKT3000/2000-Series Tele phon e 10/02

Making a Call

There are three ways to originate a call from your digital telephone:

Hot Dialing

1. To make a call using Hot Dialing, dial the number. When you start to dial, the extension button, Spkr and Mic LEDs light. Digits

display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.

2. When connected, you can continue speakerphone operation or lift the handset and continue the conversation.

Spkr Button

1. To make a call, press 6SNU.

The Basics

Making a Call

A line may be automatically selected or you can manually choose a line. Your extension or plays through the speaker. The Spkr and Mic LEDs light.

2. Dial the number. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,

etc.) play through the speaker.

3. When connected, you can continue to use the speakerphone or lift the handset and continue the conversation.

/LQH button lights (dependi ng on system programming). Dial tone

Handset

1. To make a call, lift the handset, then dial the number. A line may be automatically selected or you can manually choose a line. Dial tone

plays through the handset. The Spkr and Mic LEDs do not light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,

etc.) are heard through the handset.

2. When connected, you can cont inue to use the hand set or switch to speake rphone by holding down

6SNU and replacing the handset.

Strata CTX DKT3000/2000-Series Telephone 10/02 9

The Basics

Answering a Call

Answering a Cal l

There are several ways to answer a call:

Handset

➤ If your telephone is programmed for Ringing Line Pref er enc e, pic k up the hands et

and the telephone automatically answers the ringing line.

➤ If not, press the button associated with the ringing line (flashing green LED).

Speaker

➤ If your telephone is programmed for Ringing Line Preference, press 6SNU and the

telephone automatically answers the ringing line.

➤ If not, press the button as socia ted with the ring ing l ine (fl ashing gr een LED). Once

connected, you can continue on the speakerphone or lift the handset.

Handsfree Answerback

If you have a speakerphone, it may be programmed for Handsfree Answerback. You hear a single long tone, followed by the caller’s voice. The extension LED flashes green (incoming call). The Mic LED lights steady red (microphone is active). The Spkr LED flashes red.

1. Do not lift the handset; speak toward the telephone in a normal voice.

2. Press hold.

6SNU or take the handset off -hook b efore tr ansferr ing the c all or p lacing i t on

Switching Between Handset and Speakerphone

➤ Press 6SNU and place t he handset on- hook to switc h from handset to speakerph one

mode.

➤ Take the handset off-hook to switch from speakerphone to handset mode.

10 Strata CTX DKT3000/2000-Series Telephone 10/02

Message Waiting

Use your 0VJLED/butto n and LCD to see/retrieve message(s). An extension can receive up to four si multaneous Message Waiting indications and

LCD messages. One message is reserved for the Message Center. Your telephone can be programmed to have up to four additional (flexible) Message

Waiting buttons/LEDs. Check with your CTX System Administrator to see if these buttons have been programmed on your telephone. If so, substitute them when the

0VJ button/LED is mentioned in the following steps.

Responding to a Lit Msg LED

1. On an LCD telephone, if you see a “+,” press 6FUROO to displ ay additi onal messages; otherwise, go to Step 2. The “+” indicates additional messages. The LCD can show up to three station messages for your extension and three for each additional (phantom) extension that you may have.

The Basics

Message Waiting

2. Press device that sent the indication. The LED continues to flash red.

3. After answering the message(s), place the handset back on-hook.

4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3 above to retrieve th em. Voice mail devices turn off the LED/LCD indications after a short delay, after you checked all messages.

5. To manually turn off your Msg LED, press your extension button, then press

. Do this step for each message received.

0VJ, then lift the handset. Your telephone rings the extension or voice mail

Strata CTX DKT3000/2000-Series Telephone 10/02 11

The Basics

Microphone

Turning On/Off Message Waiting LED on Another Extension

If you call an extension and it’s busy or there is no answer, you can light that extension’s Message Waiting LED and enable that extension to call you back.

1. Dial an internal extension. You hear busy tone or there’s no answer.

2. Press telephone, the Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light.

3. Press flashes until the called party presses the flashing back.

4. T o tur n Of f a Message LED that you hav e set on another extension , press the extension number that has the message light set. Then hang up to release your telephone.

0VJ or . The Msg LED flashes red on the called telephone. At your

6SNU. Your Msg LED turns Off. The Msg LED on the called telephone

Microphone

➤ To turn the Microphone On/Off when the speakerphone is active (Spkr LED is

On), press When the Microphone is On, the Mic LED is On, steady red. When the

microphone is Off, the Mic LED is Off and you cannot be heard through the microphone.

The microphone and its LED are always On when you receive a Voice-first internal call and Off when you receive a Ring-first call.

0LF.

0VJ button - which calls you

 plus

Each stat ion’s microphone can be set in system programming to:

• switch On /Off with one touch

• switch Off only while pressed and held

• either On/Off at the start of handsfree dia ling.

➤ To talk back to a Handset Off-hook Call Announce call, press and hold 0LF and

talk over your telephone handset/headset. The LED and microphone remain Off.

12 Strata CTX DKT3000/2000-Series Telephone 10/02

Call Transfer

1. While on a cal l, press &QI7UQ. Y our Line LED fla shes green and you he ar internal dial tone.

2. Dial the extension where the call will be transferred. You can rem ain on the line and announce the call or immediately “blind transfer ” the call.

Note If the privacy option has be en di sabled , then if you use a /LQH button when you

transfer the call , the LED will flash red until the receiving party answers . While the LED is flashing, you can press receiving party answers the call, the LED turns solid red and you cannot reconnect to the original caller.

During call transfer, you can connect all three parties by pressing your flashing extension button or

• If you get voice mail, you can leave a message or hang up and let the

transferred caller leave a message.

• If you hear a long si ngle tone, then an nounce the call over the called telephone’s

speaker.

3. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up a nd the tran sferr ed tr unk or sta tion wi ll b e camped on to t he busy destination.

The Basics

Call Trans fer

/LQH button to return to the call. If the

&QI7UQ.

➤ To transfer a call directly to Voice Mail (VM)

1. While on a call, press

2. Enter

.

3. Enter the VM mail box number (usually the same as the extension numb er) +

4. Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM.

&QI7UQ.

.

➤ To perform Call Transfer Immediate

1. While on a call, press the “TRANSFER.”

2. Dial the extens io n where you wi sh t o tra nsfer the call .The ca ll r ing s th e dest inat ion station and your telephone returns to the idle state. If your telephone does not go idle, the destination may be located in a remote node, so you need to hang up to return to idle state.

Strata CTX DKT3000/2000-Series Telephone 10/02 13

TRNS Soft Key. The DKT3014 LCD shows

The Basics

Conference Calls

You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions.

The person who initiates the conference call is the Master. If, after the conference is established and the Master exits the confere nce , the first station to have been a dded to the conference becomes the Master.

➤ To conference calls

1. While on a call, press

2. Call another station or outside line.

3. When the calle d party answers, press

answer, press

All parties are confe renced. If the sec ond call was placed on a /LQH that appears on your telephone, the LED also flashes green.

4. Repeat the above steps to add lines to the conference. Keep in mind the maximum number of allowed conference parties.

Note When the “master” of the conference hangs up, the control is automatically

transferred to the first internal station added to the conference call. If no other internal stations are included in the conference call, the call will be disconnected.

&QI7UQ again to return to the original connection.

&QI7UQ

. You hear dial tone and your Line LED flashes green.

&QI7UQ. If you receive a busy tone or no

➤ To transfer conference control

1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous Note.

2. Announce the call and hang up to transfer it. This station now becomes the conference “master” with the ability to add or delete parties.

➤ To hold a co nference call

➤ If you are the Conference Master , pres s the +ROG key once (or twice fo r Executi ve

Hold) to place the conference call on hold. The other parties can continue with the conference. Music-on-hold is suppressed and your extension LED flashes green. You can rejoin t he confer ence at any time by pressin g your ext ension but ton. When you return, you retain Master status.

14 Strata CTX DKT3000/2000-Series Telephone 10/02

The Basics

Conference Call s

Adding Voice Mail to a Conference

The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call.

➤ To add Voice Mail to a conference call (performed by Conference Master)

1. Press

&QI7UQ to place the current call on Consultation Hold.

2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds the voice mailbox to the conference.

3. Press conference members by pressing

&QI7UQ to reconnect to the original party. (You can continue to add

&QI7UQ and dialing another extension.)

Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones or Soft Keys.

Connecting Two Outside Lines

1. While talking on an outs ide call, pr ess &QI7UQ. Y ou hea r dial ton e. The exte nsion LED flash es (conference rate).

2. Dial an outside line access code and outside telephone number.

3. After the party answers, p ress and all parties are conferenced.

If you receive a busy tone or if the station does not answer, press the flashing extension button to return to the original connection, press

4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are connected. The LED turns Off when the parties hang-up.

&QI7UQ. The extension LED flashes (in-use rate)

&QI7UQ.

5. To supervise a tandem call, pre ss the ext ension button. If the parties have f ini she d, hang up...or if the parties are still talking, press LEDs turn Off and the connection is released.

If your telephone company provides auto disconnect, the connection may release automatically when the parties hang up. If not, the lines must be supervised to be disconnected.

Strata CTX DKT3000/2000-Series Telephone 10/02 15

&QI7UQ and hang-up. Both Line

The Basics

Hold

1. To place a call on hold, press +ROG. Your LCD shows the line on hold. The held Line’s LED flas hes green while appearances of the line at other stations flash red.

• To return to th e held call, press the held

• If you do not retu rn to the held c all wi thin a speci fied time, i t rin gs b ack to your

telephone. The call remains camped-on to your station indefinitely.

• If the held party hangs up, the ca ll is released.

2. Repeat Step 1 to place additional lines on hold.

Note See the Call Pickup section to pick up a call on hold from another extension.

/LQHbutton.

Exclusive Hold

This feature enables you to place a call on hold so that only you can retrieve it.

➤ While on a call, press +ROG twice. That line’s LED flashes green while

appearances of the line at other stations are steady red (in use).

Automatic Hold

This feature enables you to place a call on hold by pressing another /LQH button – no need to press existing calls will drop.

+ROG. Make sure this feature is programmed on your system; if not,

➤ While on a call, press another e xtensi on butt on to r ece ive/o rigin ate a ne w call. The

accessed line’s LED flashes (in-use). The first call is put on hold and your extension’s LED flashes. You can also switch between calls without having to press

+ROG.

Consultat i o n Ho ld

1. While on a call, press &QI7UQ. The call goes on hold.

2. Dial another line.

3. Transfer the call or return to the held call by pressing its

16 Strata CTX DKT3000/2000-Series Telephone 10/02

/LQH button.

Volume Control

➤ To adjust the handset volume

➤ Press the 9RO ▲ to increase vo lume and 9RO ▼ to decreas e v olume du ri ng the call .

When you hang up, the volume returns to the default setting.

➤ To adjust the speaker volume for internal/external calls and background music

The Basics

1. Press

2. Press an extension button - you hear dial tone.

3. Press the setting applies to all calls until changed.

6SNU.

9RO ▲ to increase volume and 9RO ▼ to decrease volume. This volume

➤ To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call

Announce

➤ Make sure the telephone is idle and the handset is on-hook. Press the 9RO ▲ to

increase volume and telephone’s ring tone, Handsfree Ans werback and Spe aker Of fhook Call Anno unce simultaneously.

9RO ▼ to decrease volume. This adjusts volume for your

➤ To adjust handset Beep Tone

1. With the handset off-hook, dial the Beep Tone Adjustment Code code). You hear busy tone.

2. Press

9RO ▲ or ▼ to reach the desired level.

(default

LCD Contrast Adjustments

➤ Press and hold down the 0LF button, and press and release 9RO ▲ or 9RO ▼

repeatedly. Each time you press

are eight steps in either direction. To return to the middle setting, repeat the above step.

Strata CTX DKT3000/2000-Series Telephone 10/02 17

9RO ▲ or 9RO ▼, the contrast increases or decreases. There

The Basics

LCD Contrast Adjustments

18 Strata CTX DKT3000/2000-Series Telephone 10/02

Advanced Operation 3

This chapter gives you more details about your DKT3000-ser ies or DKT2000-series telephone’s advanced functions.

Using Your LCD

If your telephone has an LCD, use this section to learn more about its functions. In its idle state, t he LCD is a desk cl ock and calend ar. When you are on an out side cal l,

the call duration displays. A “+” on the LCD readout

(shown at right) indicates there is more data to display.

➤ Press 6FUROO to advance

through the information.

➤ Press 3DJH to switch from

the Call Fo rward (CF) display to the User Name display.

LCD Control

Buttons/Soft Keys

CF-ALL 202-203+

AUG 08 MON 03:56

Mode Page Scroll Feature

5800

Strata CTX DKT3000/2000-Series Telephone 10/02 19

Advanced Operation

Soft Keys

When Soft Keys are on, they replace the functions on the 0RGH, 3DJH, 6FUROO and

)HDWXUH buttons below the LCD. ()HDWXUH is a future feature for DKT3000-series

phones only.) The following table defines Soft Key Prompts.

Table 1 Soft Key Prompts

Soft Key Definition

ABR

ACB BUSY CONF EXEC

EXIT

JOIN

LINE

MESG Sets a message wai t ing in di cation at a busy or unansw ered station. OVRD Over rides options, busy m od e , or overrides Do Not Dist ur b m ode.

PGE Enables you to enter a Pag e G ro up number (01~16).

RING Makes a called station ring when making a voice announce call to the station.

RLS Disconnects a call and retur ns telephone to the idle st ate.

Activates Automatic Busy Redial after dialing a busy outside telephone number. Activates Automat ic C al lback after reaching a bu sy station, CO line, or CO Line gr oup. (Busy Override) Sends a call-waiting tone to a busy station. Initiates or comp le tes a conference. (Executive Override) Breaks into the conversation of a busy called station. Exits you from a confere nce; remaining parties are connected. Joins all parties to a conference while on a conference call. Adds a CO line to an exist ing call while in the Confer enc e m ode. The LCD prompt s yo u t o

access a CO line after you press this key.

RTRN Terminates a feature operation and to return to a previously displayed state.

STA.

TALK

TRNS

Adds a station to an existing call while in the Conference mode. The LCD prompts you to dial a station number after you press this key.

Makes a voice announcement to a called station that is ringing. Initiates or comp le t es a Transfer w hil e on an outside call. Pre ss once for an immed ia te or

announced transfer, depending on system programming. Pressing TRNS again completes the transfer.

20 Strata CTX DKT3000/2000-Series Telephone 10/02

Advanced Operation

Soft Key Example

When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. Here’s an example of how Soft Keys work.

1. When an outside call is in progress, the LCD appears as shown on the right.

ABR = Automatic Busy Redial CONF = Conference PAGE = Paging

Soft Key Prompts

LCD Control

Buttons/Soft Keys

ABR CONF PGE

Mode Page Scroll Feature

00:01:01

Soft Keys

6060

2. If you select

CONF (press 3DJH),

the display changes as shown right.

LINE = Add an outside line to the conference STA = Add another station RTRN = Return to the original caller without

making a conference

3. You will be prompted to dial the desired station. The

RTRN Soft Key (press 6FUROO) enables you

to return to the original caller without making a conference.

Until the call is answered, you see the screen shown right.

LINE OR STATION?

LINE STA. RTRN

Mode Page Scroll Feature

6061

DIAL STATION NO.

RTRN

Mode Page Scroll Feature

6062

CALLING

200

Mode Page Scroll Feature

6063

When the call is answered, you see the screen shown right.

TRNS = exit the call and tran sfer

the first p arty to the second. conference with you and both other parties.

RTRN = drop the second party and return to a

two-way conversation with the original party.

Strata CTX DKT3000/2000-Series Telephone 10/02 21

JOIN = create a

TALK WITH 200

TRNS JOIN RTRN

Mode Page Scroll Feature

6064

Advanced Operation

Advisory Messages

Advisory messaging enables you to st ore an in formati ve mes sage for LCD telepho nes that call your telephone. The messages can be up to 16 characters long. The Strata CTX provides a number of stored messages, shown in the table below. Message numbers 5~9 can be defined by your CTX System Administrator.

Msg No. Characters Displayed Additional Digits

0 OUT TO LUNCH 1 IN A MEETING 2 CALL _____________ Directory Number 76345 3 BACK AT __________ Time (e.g., 1030 ) 4 RETURN ON________ Date (e.g., 10 20) 5 6 7 8 9

➤ To set an advisory message

1. Go off-hoo k or pr ess yo ur ext ension butto n or pha ntom direc tory n umber but ton t o hear dial tone.

Note A phantom directory number button is similar to an extension button that is

shared on other telephones.

2. Press

3. Go on-hook or press

 + Message No. (see table) + any additional digits (such as time, etc.)

6SNU to release the line.

➤ To clear the registered message

1. Go off-hoo k or pr ess yo ur ext ension butto n or pha ntom direc tory n umber but ton t o hear dial tone.

2. Press

3. Go on-hook or press

.

6SNU to release the line.

22 Strata CTX DKT3000/2000-Series Telephone 10/02

Account Code Calls

Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.

Verified/Non-Verified Account Codes

If programmed for Verified Account Codes, the system checks the account code you entered against a list created by the CTX System Administrator. The code you enter must be on the list for the call to proceed. Non-verified account codes must be of a uniform length specified by the CTX System Administrator.

Forced Account Codes

Advanced Operation

Account Code Calls

Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, de pending upon the application, but in either case, the caller must enter a code before proceeding.

➤ To dial using Forced Account Codes

1. Place a call in the normal method. If the call requires an Account Code, a burst of tone (Success Tone) is heard after

dialing the telephone number alerting you to enter the Account Code.

2. Enter the account number. When the number of digits designated for account codes has been entered, the

number will be checked against the verified list, if chosen, and the call will continue as normal. If the number of digits entered for the account code is not reached or the verified c ode does not match, the n re-orde r tone i s heard and the call is rejected.

You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your CTX System Administrator for these numbers:

911 2) _______ 3) _______

Strata CTX DKT3000/2000-Series Telephone 10/02 23

Advanced Operation

Account Code Call s

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are optional. They ca n be enter ed during a call and are used for tracking selected calls usi ng Station Message Detail Report (SMDR) call detail recording option.

If the system is set for Verified Account Codes, sta tion users must ente r a specific code when enteri ng the Voluntary Acc ount Code (s) or the co de is no t vali dated for th e SMDR call report. This does not affect the call.

There are two ways to dial using a Voluntary Account Code:

➤ To dial using the Account Code button

1. After accessing a CO line, press the

$FFRXQW&RGH button. LCD telephones

prompt you to “ENTER ACCOUNT CODE NOW.”

2. Enter the account code digits. The LCD prompt disappears upon entry of the first account code digi t. After the account code is entered, the time indicator is restored in the LCD.

3. If your station is set for Verified Account Codes, you hear confirmation tone when the code is valid. If the code is invalid, you hear two short tones.

4. Enter the Account Code. Your conversation is not interrupted.

➤ To enter an Account Code using access codes

Note It’s a good idea to warn the other party that you will be disconnected

momentarily when you enter the access code. Once t he code is entere d, you will be connected again.

1. After accessing a CO line, press interrupted; you and the other party cannot hear each other. You will hear feature dial tone.

2. Dial

. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”

3. Enter the account code digits. The prompt disappears upon entry of the first account code digit. After the account code is entered, the connection is restored and the LCD shows the time.

&QI7UQ. Once you press &QI7UQ, your call is

24 Strata CTX DKT3000/2000-Series Telephone 10/02

Automatic Busy Redial

After reaching a busy outsid e number, you can activate Automatic Busy Redial so tha t the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. This feature may not be on some telephones on your system.

Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. The system inserts a pause (P) on your LCD before redialing the number.

➤ To activate Automatic Busy Redial

Advanced Operation

Automatic Busy Redial

1. When you reach a busy number, press

$XWR%XV\5HGLDO or &QI7UQ + .

The LED flashes red. You hear confirmation tone.

2. Hang up or press

6SNU. The system redials, up to fi ve to 20 times, every 30 t o 1 80

seconds (depending on system programming). Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available. The extension and Spkr LEDs flash green.

3. Lift the handset or press up the handset or press

6SNU and wait for the party to answer. If you do not pick

6SNU within recall timeout (five to 60 secon ds) after a

connection is made, you hear a muted ring for another 30 seconds, then the call disconnects.

➤ To cancel Automatic Busy Redial

➤ Press $XWR%XV\5HGLDO or extension + .

Strata CTX DKT3000/2000-Series Telephone 10/02 25

Advanced Operation

Automatic Callback

When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle.

Automatic Callback can also place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone. Then when you answer, it automatically rings the intended d estination. The amou nt of time th e system will wait for an idle destination is set in system programming. Automatic Callback is also known as “CO Line Queuing.”

➤ To set Automatic Callback

1. If you hear busy tone after dialing an outside line access code or a station number, press tone resumes.

2. Hang up. You can make other calls while waiting.

$XWR&DOOEDFN or . Busy tone stops, follo wed by suc ces s ton e, the n busy

3. When the called station or outside line becomes idle, your telephone rings with a fast LED.

• If you called a busy station, the extension LED flashes green (incoming call)

and the called number displays.

• If you called a busy outside line, the extension LED flashes green (incoming

call rate). The seized line’s number displays.

4. Answer within about three rings (five to 180 seconds, set in programming) to prevent the callback from being cancelled. After you answer, you hear success tone, and the LED flashes green (in-use).

If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cance lled. You will be called again the n ext time a l ine becomes idle.

If you were attempting to make an outside call, the telephone number is automatically dialed, including the account code or override codes that were used.

➤ To cancel ACB

➤ Press $XWR&DOOEDFN or extension button + .

26 Strata CTX DKT3000/2000-Series Telephone 10/02

Background Music

You can set background music over your telephone speaker or over external speakers . Up to 16 different music sources can be applied to the Strata CTX system: th e first source is Quiet Tone, all others can be music or recorded information.

➤ To enable background music on your telephone speaker

➤ Press the %*0+ n() + %*0, where n is the music sources 1~16

Advanced Operation

Background Musi c

...or press an extension button + source 1~16. If the music source is a single digit, press

 + n +  + 6SNU, where n is the music

 before pressing 6SNU. If

the source is omitted, then the last selected music source is selected.

➤ To cancel background music on your telephone speaker

➤ Press %*0

...or press an extension button +  + 6SNU.

➤ To enable background music over your external paging speakers

➤ Press %*0H[W and enter a source number (1~16) to select a music source

...or press an ext ensio n butt on + 1~16. If the music source is a single digit, press

 + n() + 6SNU, where n is the music source

 before pressing 6SNU. If the

source is omitted, then the last selected music source is selected.

➤ To cancel background music over your external paging speakers

➤ Press %*0H[W

...or press an extension button +  + 6SNU.

Strata CTX DKT3000/2000-Series Telephone 10/02 27

Advanced Operation

Call Forward

There are two types of Call Forwarding that you can set. One is System Call Forward (set in syst em Progr amming) which automatically directs calls to a predefined location, such as Voice Mail. See your CTX System Administrator to determine or change your System Call Forward destination.

The other type is Station Call Forwarding. You can use Station Call Forwarding (CF) to replace your System CF destination with a custom CF setting made from your station.

System

System Call Forwar d directs calls t o a d est ination preset by an Administrator f or each telephone, commonly set to voice mail.

➤ To turn on System Call Forward for your telephone, press . Confirmation

tone (three short tones) and “DATA PROGRAMMED” indicate the data is set.

➤ To turn off System Call Forw ard for your telephone, press . Confirmation

tone (three short tones) and “DATA PROGRAMMED” indicate the data is set.

Station

Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone that will override the telephone’s System CF settings. Each extension ca n be indepe ndentl y set Station Call Forward to a unique dest inati on. You can set a Flexible Button to perform any Call Forward function - see

“Programming Feature Buttons” on page 67 for m ore details. Call Forward must be

set prior t o receiving the call. The following calls to your station can be forwarded:

• Internal calls

• Auto Attendant calls

• Outside lines that ring only yo ur station

• Transferred internal or inc oming lin e calls

28 Strata CTX DKT3000/2000-Series Telephone 10/02

Advanced Operation

Station Call Forwar d Categories

You can set Call Fo rward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings.

• Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.

• Call Forward - Incoming Line – Forward incoming line calls only.

• Call Forward Any C all - Set for Another Station – Enables you set forwarding

of all calls for another telephone within your telephone system.

• Call Forward - Incoming Line Set for Another Station– Enables you to set forwarding of incoming line calls for another telephone within your telephone system.

Notes

• Call Forward Any Call and CF-Incoming line can be set simultaneously on a telephone. This allows incoming lines calls to be forwarded to a different destination than all of the other types of calls.

Call Forward

• Call Forward destinations can be to internal destinations and outside telephone numbers.

• You can change your forwarding destination from outside the system using the DISA feature. See your CTX System Administrator for DISA telephone numbers and security code access.

Call Forward Sett ings

• Call Forward All Calls – Forwards all calls immediately.

• Call Forward Busy/Do Not Disturb – Forwards calls immediately when your

extension is busy or in Do Not Disturb (DND) mode. In Tone-first systems with multiple lines, Call Forward Busy fo rwards calls only

when all li ne appearances are in use. In Voic e-first sy stems, Call Forward Busy forwards all calls a ny time yo ur telephone is in use .

• Call Forward - No Answer – Forwards all calls to your station whenever you do not answer the call within a designated time (set by you when you enable the feature).

Strata CTX DKT3000/2000-Series Telephone 10/02 29

Advanced Operation

Call Forward

• Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to you r station whenever you are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature).

• Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call Forward has a different code for canceling.

Station Call Forwar d Procedures

Table 2, “Call Forward Procedure” contains Call Forward Button sequences. You can

do a Call Forward functi on by, one, entering the button s equence as descr ibed, or two, by programming a Flexible Button to perform the sequence. See “Programming

Feature Buttons” on page 67 for instructions on programming a Flexible Button.

➤ To use the Call Forward button sequence

➤ Follow the instructions in the following table, shown under “Button Sequence.”

Some features require additional input, such as:

• Dest. Ext. or Telephone No. – CF destination numbers can be int ern al

extension numbers or outside telephone numbers. If the destination is an outside number, enter the access code used for dialing out (such as telephone number +



. The CTX accepts destinati on numbers of up t o 32 digits.

) + the

(See following ex amples).

• Timer – Enter the number of seconds (08~60) your telephone should ring

before forwarding the call. (This is the CF-No Answer timer.)

• CF Pass Code – A four-digit Call Forward (CF) pass code established by

system programming is required to allow one station to set CF for another station. This code is also used to allow DISA callers to set CF for another station. Users mus t enter the CF pass code for the station to be forwarded.

Note In Table 2, (tone) means that confirmation tone (three short tones) will play at

that point in the sequence to confirm your input was accepted.

30 Strata CTX DKT3000/2000-Series Telephone 10/02

Advanced Operation

Call Forward

Call Forward Examples

➤ To set your telephone to CF Busy-No Answer to an internal extension number

➤ Press your extension button +  +  + 

  



= Call Forward Access Code sequence



= Internal Extension Number



= Ring ti me in secon ds before Call Forwards

➤ To set another telephone to CF Busy-No Answer to an outside destination

number after a set time

➤ Press your extension button +  + + + + 



   



= Outside Line Access Code

 



= Must press after entering an outside destination number





= Ring ti me in secon ds before Call Forwards

+  +



= CF Busy No Answer Access Code sequence



= Other telephone’s extension number



= CF Passcode for other telephone+ 



= 1 + Area Code + Telephone Number



+

Strata CTX DKT3000/2000-Series Telephone 10/02 31

Advanced Operation

Call Forward

Table 2 Call Forward Procedure

Feature Button Sequence

Call Forward Any Call - Internal and Incoming Line Calls:

Forwards any call, whether an internal call or incoming line call. All Calls to an ext. Press ext. button + All Calls to outside

telephone no.

Press ext. button +



(tone) Busy to an ext. Press ext. button + Busy to outside

telephone no.

Press ext. button +



(tone) No Answer to an ext. Pr ess ext. button + No Answer to outside

telephone no. Busy No Answer to

an ext. Busy No Answer to

outside telephone no.

Press ext. button +



(tone) + timer (~) (tone)

Press ext. button + Press ext. button +

timer (

~

) (tone)

Cancel Press ext. button +

Call Forward - Incoming Line Calls:

Forward incoming line calls only. All Calls to an ext. Press ext. button + All Calls to outside

telephone no.

Press ext. button +



(tone)















(tone) + di al the dest. ext. no. (tone)

(tone)+ outside line access code + dest. telephone no. +

(tone)+ dial the dest. ext. no. (to ne)

(tone)+ outside line access code + dest. telephone no. +

(tone)+ dial the dest. ext. no. + tim er (~) (tone)

(tone)+ outside line access code + dest. telephone no. +

+ dial the dest. ext. no. (tone)+ timer (~) (tone) + outside line access code + dest. telephone no. + +

(tone)

(tone)+ dial the dest. ext. no. (to ne)

(tone)+ outside line access code + dest. telephone no. +

Busy to an ext. Press ext. button + Busy to outside

telephone no.

Press ext. button +



(tone) No Answer to an ext. Pr ess ext. button + No Answer to outside

telephone no. Busy No Answer to

an ext. Busy No Answer to

outside telephone no.

Press ext. button + (tone) + timer (

~

Press ext. button + Press ext. button +

(tone) + timer (

~

Cancel Press ext. button +



 





(tone)+ dial the dest. ext. no. (to ne)

(tone)+ outside line access code+ dest. telephone no. +

+ dial the dest. ext. no. (tone) + timer (~) + outside line access code + dest. telephone no. + 

)

+ dial the dest. ext. no. (tone) + timer (~) (tone) + outside line access code + dest. telephone no. + 

) (tone)

(tone)

32 Strata CTX DKT3000/2000-Series Telephone 10/02

Advanced Operation

Call Forward

Table 2 Call Forward Procedure (continued)

Feature Button Sequence

Call Forward Any Call - Set for Another Station:

Enables you to set call forwarding for another telephone withi n your telephone system. Yo u w i ll ne ed t he other telephone’s CF pass code in order to do th is. CF P ass Codes are create d in system programmi ng.

All Calls to an ext.

All Calls to outside telephone no.

Busy to an ext.

Busy to outside telephone no.

No Answer to an ext.

No Answer to outside telephone no.

Busy No Answer to an ext.

Busy No Answer to outside telephone no.

Press ext. button + telephone’s CF pass co de +



(tone) + di al the other t elephone’s ext. no. + enter other



+ dest. telephone no . (to ne)

(tone) + di al the other t elephone’s ext. no. + enter other



+ outside line access code+ dest. telephone no. + 

(tone) Press ext. button +

telephone’s CF pass co de + Press ext. button +

telephone’s CF pass co de +



(tone) + di al the other t elephone’s ext. no. + enter other



+ dest. telephone no . (to ne)

(tone) + di al the other t elephone’s ext. no. + enter other



+ outside line access code+ dest. telephone no. + 

(tone) Press ext. button +



(tone) + di al the other t elephone’s ext. no. + enter other telephone’s CF pass co de ( to ne) + (tone)

Press ext. button +



(tone) + di al the other t elephone’s ext. no. + enter other telephone’s CF pass co de ( to ne) + no. +



(tone) + timer (

Press ext. button + telephone’s CF pass co de +

~



) (tone)

+ dial the other telephone ’s ext. no. + ent er ot her



(tone) + dest. telephone no. (tone) + timer (~)

(tone) Press ext. button +

telephone’s CF pass co de +

WRQH

no. +



+ dial the other telephone ’s ext. no. + ent er ot her



(tone) + outside line access code + dest. telep hone

+ timer (~) (tone)



+ dest. telephone no. (tone) + timer (~)



+ outside line access code+ dest. telephone

Cancel

Strata CTX DKT3000/2000-Series Telephone 10/02 33

Press ext. button + telephone’s CF pass co de +



(tone) + di al the other t elephone’s ext. no. + enter other



(tone)

Advanced Operation

Call Forward

Table 2 Call Forward Procedure (continued)

Feature Button Sequence

Call Forward - Incoming Line Call - Set for Another Station:

Enables you to set fo rwarding of incoming l in e calls for another tele phone within your telep hone system All Calls to an ext.

All Calls to outside telephone no.

Busy to an ext.

Busy to outside telephone no.

No Answer to an ext.

No Answer to outside telephone no.

Busy No Answer to an ext.

Busy No Answer to outside telephone no.

Press ext. button +



(tone) + di al the other t elephone’s ext. no. + enter other telephone’s CF pass co de +

Press ext. button +



(tone) + di al the other t elephone’s ext. no. + enter other telephone’s CF pass co de +



no. + Press ext. button +

(tone)



(tone) + di al the other t elephone’s ext. no. + enter other telephone’s CF pass co de +

Press ext. button +



(tone) + di al the other t elephone’s ext. no. + enter other telephone’s CF pass co de + no. +



(tone)

Press ext. button +



(tone) + di al the other t elephone’s ext. no. + enter other telephone’s CF pass co de +

Press ext. button +



(tone) + di al the other t elephone’s ext. no. + enter other telephone’s CF pass co de + no. +



(tone) + timer (~) (tone)

Press ext. button +



(tone) + di al the other t elephone’s ext. no. + enter other telephone’s CF pass co de + (tone)

Press ext. button +



(tone) + di al the other t elephone’s ext. no. + enter other telephone’s CF pass co de +



no. +

(tone) + timer (~) (tone)



(tone) + dest. telephone no. (tone)



(tone) + outside line access code + dest. te le phone



(tone) + dest. telephone no. (tone)



(tone) + outside line access code + dest. te le phone



(tone) + dest. telephone no. (tone) + timer (



(tone) + outside line access code + dest. te le phone



(tone) + dest. telephone no. (tone) + timer (~)



(tone) + outside line access code + dest. telep hone

~

)

Cancel

Press ext. button + telephone’s CF pass co de +



(tone) + di al the other t elephone’s ext. no. + enter other



(tone)

Change Call Forward Pass Code:

Your telephone must be enabled in programm in g t o hav e t he ability to change pas s co des.



Change Pass Co de

Press ext. button + (tone) + new pass cod e (t on e) +

(tone) + dial the dest. e xt . no . (to ne ) + old pass code + 



34 Strata CTX DKT3000/2000-Series Telephone 10/02

Call History

Incoming calls with Caller ID o r ANI infor mation can be optionally recor ded into a rolling li st for the station where the call is ringing. The call i s placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, aban doned, or redire cted) . You can ac cess t his l ist from an LCD tele phone with a flexible

➤ To view Call History

➤ When your station is idle, press the &DOOHU,' button. The Caller ID LED lights

green and the latest record displays.

➤ Press 9RO ▲ for the next record; press 9RO ▼ for the previous record. ➤ To view the call date, time and status, press 3DJH (press again to toggle to call

name/number).

&DOOHU,' button.

Advanced Operation

Call History

Call Park Orbits

The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.

Once you have parked a call in an orbit, you can:

• Hang up and retrieve the parked call at a later time

• Originate another call

• Access a voice paging device to announce the parked call for pickup from another

station

If you park a call and it is not retrieved, it will recall to the parking station and one of the following occurs:

• If your station is idle when the system Call Park recall timer expires, the parked call automatically recalls to your station.

• If your station is busy, the parked call camps on.

If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD.

Strata CTX DKT3000/2000-Series Telephone 10/02 35

Advanced Operation

Call Pickup

➤ To park a call

1. While on a call, press ...or &QI7UQ + . The LED flashes green (consultation-hold). If you were on

an extension during the call, and you have line button on your telephone, the line LED will flash until the call is picked up (depending on programming).

2. Specify the Park Orbit using one of the following:

• Press

~. The chosen orbit appears on the LCD.

• Enter a valid extension.

• Press

3. Hang up. The caller’s extension or line number and the orbit numbe r ar e s hown. I f the parked call is not retrieved within a s pecified time, the call rings back to your telephone. When a parked call recalls your telephone, the LCD shows the line or extension that is recalling and the orbit number.

and the system automatically selects a General Park Orbit between



 and the system automatically selects your extension as the orbit.

3DUNLQ2UELW

➤ To retrieve a p arked cal l

1. Press ...or press your extension button +.

3DUNLQ2UELW

2. Enter the Orbit Number where the call is parked or you are calling. You cannot use flashes a t the in-use rate when the call is retrieved.

to retrieve a parked call. The extension LED



 for the extension from which

Call Pickup

You can pick up a ca ll that is ringing another stati on’s extension, a call placed on hold at another station and other types of calls. When you pick up an internal call, the calling station and the called station displays on your LCD.

Group Pickup

Stations can be assigned in system programming to Pickup Groups. As many as 32 groups can be cr eate d to ena ble yo u to easi ly pic k up inc omin g (new or tran sferr ed) or internal calls that are ringing stations that are in your group or in other groups. This feature does not pick up held calls. You may belong to more t han o ne g roup. See your CTX System Administrator for group assignments.

36 Strata CTX DKT3000/2000-Series Telephone 10/02

Page/Internal Call Pickup

This feature pick s up Int ernal (sta tion t o stat ion), Gr oup Page, and Al l Call Page cal ls. If these ty pes of calls occur at the same time, the pic kup priority is station-to-station and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively.

➤ To perform Call Pickup

1. Press an extension button.

2. Enter a code from the following table.

Table 3 Call Pickup Feature Codes

Advanced Operation

Call Pickup

For Incoming Calls:

Group

Directed Extension

Directed Group

Directory Number

Any External Call

For Calls On Hold: Dialing Description

Local Retrieve

Remote Retrieve

Outside Line Retrieve

Directed Extension Retrieve

Dialing





+ Primary

Ext. No.



No.









Ext. No.



Line No. (1~128)



+ Group

+ Ext. No.

+ Primar y

+ Outside

+ Ext. No.

Description

Picks up a call ringing to a m em ber of your pickup group. Picks up a call ringing on any line appearanc e of the te lephone

specified by its Prim ar y extension number. Picks up a call ringing to a ext en si on in the specified Pickup

Group. Picks up a call ringing to th e specified extension num ber only.

Other lines ringing on the same telephone ar e unaffected. Picks up any incoming outside line call.

Picks up a call held on th e te le ph one from which it is dialed. Retrieves a call he ld on t he t elephone specified ex t ension

number. Picks up a call held on th e specified outside line re gardless of

the telephone placing the call on hold. Must enter three digits (e.g., 007).

Picks up a call held on th e specified extension num ber, regardless of the instrument(s) on which it appears.

Strata CTX DKT3000/2000-Series Telephone 10/02 37

Advanced Operation

Call Waiting

Notes

• The Primary extension number is the directory number by which the telephone set is defined. Other, non-primary extension numbers may also appear on the telephone. By convention, the Primary extension number is assigned to the first button on a multi-button telephone.

• If more than one call i s on hold , the call o n the telep hone’s lowest button number is picked up.

• Ringing calls are picked up over held calls as a priority.

Call Waiting

You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two Camp-on tone beeps and the extension or Line LED flashes red (on-hold).

If a call is sent to yo ur s ta ti on when busy, and your station does not have an extension button available to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect or transfer the existing call to answer the waiting call.

➤ To answer a waiting call by placing the current call on hold

➤ Press +ROG.The existing call is placed on hold. The camped-on line rings your

station (the Line LED flashes green - incoming call)....or if your telephone has the

Auto Hold feature, just press the flashing extension button. You are connected t o the trans ferred c all. The ext ension or Line LED fla shes gr een

(in-use).

Note See your CTX System Administrator to find out if you have Auto Hold.

➤ To answer a waiting call by disconnecting or transferring the current call

➤ Hang up or transfer the existing call; the camped-on call rings your station. The

camped-on line rings your telephone and the Line LED flashes green (incoming call).

...or press the flashing extension or camped-on line rings your stati on (t he Line LED flash es gre en - incomi ng call ). This disconnects the current call and connects you to the transferred call. The extension or Line LED flashes green (in-use).

/LQH. The existing call is placed on hold. The

38 Strata CTX DKT3000/2000-Series Telephone 10/02

Advanced Operation

Direct Inward System Access (DISA)

Outside callers with touch tone teleph ones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. See your CTX System Administrator for details.

1. From outside the system, dial the public telephone number assigned to DISA. The call will be answered and you will hear CTX dial tone.

If you do not dial within 10 seconds, the line disconnects.

2. When you hear dial tone, dial an extension or an outside line.

3. If you dial an outside destination, you may need to enter a security code provided to you by the CTX System Administrator. When you hear the tone, enter the security code. If accepted, the call will proceed.

4. If you receive busy tone and you want to dial another number while the station is still ringing, press

and repeat Step 2.



Direct Station Selection Buttons (Hotline)

This optional feature enables you to use a '66 button to connect directly to another station’s line extension. The DSS LED shows the status (idle/busy) of the station and/ or the stat ion’s primary extension. For example, a station’s DSS button LED shows busy (light steady red) when the station is:

• busy on a call on an y button

• idle but all appearances of the station’s extension are in use by other stations.

When the station is in DND, the LED flashes red.

➤ To connect directly to another station’s extension

1. When connected to a line or another station, press The original party is put on-hold. You can call a station even if the DSS LED

shows busy (steady red).

2. Announce the call...or transfer the call by hanging up or pressing

Note You can transfer the call to an idle or busy station.

'66.

5HOHDVH.

Strata CTX DKT3000/2000-Series Telephone 10/02 39

Advanced Operation

Distinctive Ringing

1. Press  to enter User Programming Mode.

2. Press a

3. Enter the ringing pitch number:

 = Low,  = Middle,  = High,  = Combination

4. Lift the handset

/LQH button. The Line LED is steady green.

to return to idle.

Do Not Disturb

If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone. You can start dialing at any time during either tone.

If you put your Primary extension into DND mode, all calls to that telephone are rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No Answer, the call is redirected to the forwarding destination immediately.

If you put an extension other than the Primary extension into DND, only calls to that extension on your telephone will be blocked. Appearances of that extension on other telephones continue to ring.

➤ To activate DND on your Primary extension

➤ Press 'R1RW'LVWXUE or (hear Success Tone). The LED lights stead y red

and DND mode is activated for the entire station.

➤ To activate DND on a non-Primary extension

➤ Press the desired extension appearance and 'R1RW'LVWXUE or (hear

Success Tone). The LED lights steady red and DND mode is activated for that extension on your telephone.

➤ To deactivate DND

➤ Press 'R1RW'LVWXUE or  (hear Success Tone). The LED lights goes out

and DND mode is de-activated.

40 Strata CTX DKT3000/2000-Series Telephone 10/02

Advanced Operation

Setting DND for An other Extension

➤ To activate DND for another extension

➤ Enter  (hear Entry T one ) + the Pr imary ex tensi on of the remote ex tensi on +

the pass code + Primary extension on the target telephone.

➤ To deactivate DND for another extension

➤ Enter  (hear Entry T one ) + the Pr imary ex tensi on of the remote ex tensi on +

the pass code + telephone.

➤ To change your DND Pass Code

➤ Enter  (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + 

(hear Entry Tone) + new pass code + (hear Success Tone). If you activate DND while a call is ringing, the ringing stops. The LED continues

to flash on your telephone and ring on other appearances.

 (hear Success Tone). This sets DND as if activated by the

 (hear Success Tone). This removes DND from the target

Door Lock(s)

Your telephone may have 8QORFN'RRU button(s). Each 8QORFN'RRUbutton is programmed to unlock a spe cific door . Che ck with your CTX System Adminis trator to find out the locations of your system’s door phones and record them below.

Door Lock No. Location Door Lock No. Location

06 17 28 39 410 5

➤ To unlock a door

➤ Press the specific 8QORFN'RRU button or  + the Door Lock Number (see

above table). The door un loc ks for t hree~3 0 seconds (set i n syste m programming ). The Unlock Door LED is lit while the door is unlocked.

Strata CTX DKT3000/2000-Series Telephone 10/02 41

Advanced Operation

Door Phone(s)

Door phones can be used to call phones select ed in system progra mming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area.

LCD telephones dis pl ay the door phone name ID when calls are made to or fr om door phones.

The number of possible door phones varies by Strata CTX system, with up to 24 (01~24) as the maximum for larger systems. Check with your CTX System Administrator to find out the names and locations of your system’s door phones and record them below.

Door Phone Name/Location Door Phone Name/Location

➤ To answer a door phone call

➤ When you hear a door phone call ringing, lift the handset or press the ringing

button. A door phone call sounds like chimes (high/low). The extension LED flashes green (in-use) and you are connected to the door phone.

...or to pick up door phone calls ringing someone else’s telephone, press your extension +

 + directory number of the ringing phone.

42 Strata CTX DKT3000/2000-Series Telephone 10/02

➤ To call/monitor a door phone

1. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green (in-use).

2. Press  (hear three tone bursts), then enter the door phone number (01~24, depending on system size). A two-way talk-path exists between your telephone and the door phone. The door phone will not ring. You can audibly monitor the area around the door phone.

➤ To call from a door phone

1. Press the door phone button and then release it. You hear a distinctive ringing tone–one or five times (set in system programming).

2. When answered, speak at a normal voice level in the direction of the door phone.

Emergency Call

Advanced Operation

Emergency Call

➤ To make an emergency call, dial .

Emergency Monitoring Station

Your system may have one digital telephone assigned as an emergency monitoring station. If your telephone has this assignment, your line LED will flash green when someone makes a participate in the conversation. See your System Administrator for more information on this feature.

 call. When you answer the call, you can listen in and

Emergency Ringdown

If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialed a number or have dialed no digits at all. Each station is programmed with its specific emergency ringdown destination.

A station number o r a gr oup pilot number can be specifie d a s a n e me rgency ringdown destination. In a private network, the station or pilot number must be in the same network node. Remote emergency destination and door phones are not permitted.

Strata CTX DKT3000/2000-Series Telephone 10/02 43

Advanced Operation

Language Codes

This feature enables you to change the language sent from the Attendant Console or from a PC. See your CTX System Administrator to find out if your telephone is programmed with the ability to change languages.

➤ To change the Language Display

➤ Enter the Change Language access code + the Language Code (see below).

: Engl ish date format – MM/DD (/YY) : British English – DD/MM (/YY) : French – DD/MM (/YY)

Microphone Cut-Off

This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called. When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone works. The OCA calls for privacy.

0LFURSKQ&XWRII functions on Handsfree Answerback and speaker

➤ To turn the microphone ON/OFF

➤ Press 0LFURSKQ&XWRII to toggle between ON/OFF.

44 Strata CTX DKT3000/2000-Series Telephone 10/02

Off-hook Call Announce

Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed t o either announce automatical ly or to announce after you p res s a but ton on you r dial pad. The dest inat ion tel ephone must be programmed to accept a n OCA. The announc ement may be del ivered over the handset or the speaker.

Handset OCA Announce can o per at e on a ny di gi tal telephone. Speaker OCA requires the addition of a special circuit board inside the DKT speakerphone.

➤ To make an OCA call

➤ Manual – Dial an extension. When you hear b usy tone, p ress  an d, aft er one long

tone, you can talk t hrough the speaker of the destina tion tel ephone. The p erson you are calling has answering options described below.

➤ Automatic – If your telephone and the extension you are calling have been

programmed for Automatic OCA, you can talk through the speaker of the destination telephone without hearing the busy tone and without dialing

Advanced Operation

Off-hook Call Announce

.

➤ To answer a Handset OCA call

While you have a call i n progress, you hear one tone in your handset to indicate that a second station is calling.

➤ Press 0LF to toggle between the new and original callers.

You talk to the n ew call er f or as lon g as yo u ho ld down

0LF. When you release the

button, you return to the original caller. In both cases, neither caller can hear the other. Your LCD indicates which station or CO line you are connected to.

➤ To answer a Speaker OCA call

1. While you have a handset cal l in progress and you hear one ton e, this indic ates that a second station is calling. The second caller connects to the speaker in your telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to the first caller through your handset and the second caller through the microphone.

2. To turn off your microphone speaker to the second party, you can press

0LFURSKQ&XWRII; the Mic LED turns Off. You will no longer be talking to the

second caller, although he/she can still speak through your speaker.

3. Press

0LF or 0LFURSKQ&XWRII again to rec onne ct to the second ca ll er. You can

toggle as often as you choose. If you do not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your handset.

0LF or

Strata CTX DKT3000/2000-Series Telephone 10/02 45

Advanced Operation

Override Calls

The available override features are:

Busy Override

Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker.

➤ To use Busy Override

➤ After reaching a busy station, press . A muted tone is heard at the busy station,

indicating that a call is waiting. The station number displays.

Do Not Disturb Override

Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in. Your telephone may be programmed to block DND Override from other telephones. Your station’s LCD shows the station you have called is in the DND mode.

OCA is possible to DND stations from stations that are programmed for DND Override.

➤ To use DND Override

➤ After reaching a station in DND mode, press . A tone signal is heard at the DND

station, indicating a call is coming in. On your station, the LCD shows the station number you have overridden.

Your LCD displays Override.

DND OVR DENY, if the station you called denies DND

46 Strata CTX DKT3000/2000-Series Telephone 10/02

Advanced Operation

Override Calls

Executive Ov erride

Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones.

➤ To perform Executive Override

➤ After reaching a busy station, press 

...or, if you have an LCD telephone, use the OVRD Soft Key. You enter a conference wit h the busy stat ion and the par ty to whom he was talki ng.

The called parties may hear an optional tone signal prior to your entering the conversation.

Your LCD displays

EXEC OVR DENY, if the station you called denies Executive

Override. If you do not have Override privileges, you will camp on.

Destination Restrictio n/Traveling Class Override

Enables a station user to override the Destination Restriction or Traveling Class of a particular telephone by entering a pre-determined account code.

➤ To use Destination Restriction or Traveling Class Override

1. Press

2. Enter the trunk access code or LCR access code.

3. Dial the external telephone number.

. Confirmation tone plays and the LCD shows “Enter OVR Code.”

Strata CTX DKT3000/2000-Series Telephone 10/02 47

Advanced Operation

Paging

Class of Service Ove rride

By dialing a Class of Servi ce (COS) Over ride cod e, a user can change a stati on’s set of privileg es to one ass ociated with the ove rride code. When the call is terminated and another is attempted from the same station, the original COS is applied. This allows selected users to override restrictions that are placed on any telephone in the system.

➤ To perform Class of Service Override

1. Access an outside line. You hear dial tone and the LED flashes at the in-use rate.

2. Press

3. Enter the COS Override Code (four digits). You hear dial tone. For security reasons, the override codes are only available on a selected basis. See your CTX System Administrator.

4. Dial a telephone number.

&QI7UQ + . Dial tone stops. Your LCD prompts you to enter a code.

Privacy Over rid e

This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up to three stations can be connected to a CO line). You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode.

Station user s with appearance to enter their conversations, even if the station entering the conversation is not programmed for Privacy Override. (see “Privacy” on page 50.)

Paging

3ULYDF\5HOHDVH can allow stations with the shared butto n

Station users can make page announcements to telephones and external speakers. Check with your CTX System Admi nis tr ator to f i nd out the zone numbers f or var iou s paging groups.

➤ To make a Page Announcement to telephones or external speakers

1. Lift the handset, press extension and enter a paging access code.

2. Make your announcement, then hang up.

48 Strata CTX DKT3000/2000-Series Telephone 10/02

➤ To make a Group Page

➤ Press *URXS3DJH and enter the Group number (01~16)

Advanced Operation

Paging

...or press extension +

 and enter the zone number.

Answering a Page

➤ To answer a Group Page, lift the handset off-hook, press extension + and

enter the Group number.

➤ To answer an External Group Page, lift the handset off-hook, press extension +

and enter the Group number.

All Call Page

You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.

➤ To make an All Call Page

1. With the handset off-hook, press ...or extension + . This pages all telephones in the All Call Page Group but,

depending on system programming, you may or may not page external speakers.

$OO&DOO3DJH

2. Make your announcement then hang up.

➤ To answer an All Call Page

➤ Lift the handset off-hook, press extension + .

Emergenc y Page

An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices.

➤ To make an Emergency Page, lift the handset off-hook, press extension + . ➤ To make an Emergency Page to a group, lift the handset off-hook, press extension

 and enter the Zone number.

Strata CTX DKT3000/2000-Series Telephone 10/02 49

Advanced Operation

Privacy

Privacy controls the ability of more than one person to use the same extension or CO line at the same ti me. Privacy applies to mul ti pl e appearances of exte nsions, Phantom extensions, outside Lines and outside Line Group buttons. The application of Privacy to individual telephones is controlled in system programming.

By default, the system is private. If you are in a conversation, another telephone with an appearance of the line on which you are talking cannot intrude unless that telephone has been programmed for Privacy Override. In that event, the other telephone may enter and leave the conversation at will. If all users are provided with Privacy Release in Class of Service, the system will function as non-private.

Your telephone may be equipped with a

/LQH

button. On a normally private telephone, 3ULYDF\5HOHDVH allows other

appearances of you line to join the conver sation. On a normall y non-private tel ephone,

3ULYDF\RQ/LQH allows you to exclude others. The Privacy condition may be

toggled at any time during a conversation. At the end of the conversation, the line’s privacy condition returns to its original state.

➤ To use Privacy Release

➤ While on a CO line call, press 3ULYDF\5HOHDVH. The LED lights red. The

outside line f lashes at all appea rances. When anoth er stati on user ent ers the out side line call by pressing a common outside To add a third station, press

➤ To set/cancel Privacy

➤ Press 3ULYDF\RQ/LQH to set privacy. The LED lights steady red. Others are

blocked from entering your outside line calls when they press a common ...or press 3ULYDF\RQ/LQH again to cancel the fe ature. The LED turns Off.

Redial

3ULYDF\5HOHDVH and/ or a 3ULYDF\RQ

/LQH, the Privacy Release LED turns Off.

3ULYDF\5HOHDVH again; the process repeats.

/LQH

Use this button to redial the last number dialed from your telephone.

➤ To redial the last number, press 5HGLDO or



.

50 Strata CTX DKT3000/2000-Series Telephone 10/02

Speed Dial

Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorization codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established. There are two types of Speed Dial:

• Station – Your CTX System Administrator allocates a bl ock of up to 100 per sonal speed dial numbers in increments of 10 per telephone. You can create and change these numbers from your own telephone. You have exclusive use of them. If you have a DKT3014 large display telephone and want your named station speed dial numbers to appear on the display, see your CTX System Administrator.

• System – All telepho nes in you r syst em can shar e a lis t of up to 800 System Spe ed Dial numbers unde r the exclusive control of the C TX System Administrator. In some cases, System Speed Dial will allow you to reach numbers that you would not be allowed to dial directly from your telephone.

Advanced Operation

Speed Dial

Making a Call Using Speed Dial

There are three ways to begin a Speed Dial Call.

1. Dial

2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers



...or press 6SGLDO on a DKT3000-series telephone ...or press the

occupy numbers 100~199. Sy stem Spee d Dia l number s occupy numbers 20 0~999.

6SHHG'LDO feature key on any DKT.

Strata CTX DKT3000/2000-Series Telephone 10/02 51

Advanced Operation

Speed Dial

Storing a Station Speed Dial Number

There are three ways to store a Station Speed Dial number, including Programming Mode, Access Codes and through system programming by your CTX System Administrator.

➤ To store a Station Speed Dial Number using User Programming Mode

1. Press

 to enter User Programming Mode. The LCD shows “USER PROG

MODE.”

2. Press the fixed

6SGLDO button or the Speed Dial feature button. The LCD shows

“SPEED DIAL MODE.” If this display does not appear, see your CTX System Administrator to de termine if S peed Dialing memor y is assigned to your telephone.

3. Press

4. Enter the two digits which, combined with the

. The LCD shows “INDEX NUMBER.”

, form the Sta t ion Speed Dial

Number. Example: Entering

 would result in storing Station Speed Dial Number .

The LCD shows this number in the upper left corner. If there is already a number stored, it appears below the Speed Dial Number.

5. Enter the desired destination. It appears in the lower right of the LCD. Instructions are given below for more complex dialing strings, usually telephone numbers.

6. Press the fixed

6SGLDO button or the Speed Dial feature button. The LCD shows

“DATA PROGRAMMED.”

7. If you want to enter another number, press the fixed

6SGLDO button or the Speed

Dial feature button. The LCD shows “SPEED DIAL MODE.”

8. Pressing

6SGLDO or the Speed Dial feature button again toggles you between User

Programming and Speed Dial mode. Lift and replace the handset to exit User Programming altogether.

➤ To store a Station Speed Dial Number using an Access Code

1. Dial

2. Dial the Station Speed Dial number (100~199). The LCD shows your digits and

. The display shows “SPEED DIAL” and you hear Entry Tone.

you hear Entry Tone.

52 Strata CTX DKT3000/2000-Series Telephone 10/02

Advanced Operation

Note Selected telephones may have the ability to change System Speed Dial

numbers. Follow this procedure but specify a System Speed Dial number (200~999) instead.

Speed Dial

3. Enter the destina tion digits, then press

. The LCD shows “SPEED DIAL” + the

Speed Dial Number + destination + #. You hear Success Tone.

4. Release the telephone. To enter another number, repeat the process, starting with Step 1.

CTX System Administration

The third method of storing station Speed Dial numbers is via your CTX System Administrator, who can establish your Station Speed Dial number through administrative software and associate a name with it. This name is used by the Directory Dialing feature of DKT3014 large display telephones.

Advanced Speed Dial Operation

Special Characters

Speed Dial Numbers may incl ude ~, ,  and Pause. When using the Access Code input method (see above) it is also necessary to use entering the destination number. This creates 14 functions to be input from the 12 buttons on the dial pad.

 to indicate you have finished

Long Speed Dial Numbers

Speed Dial Numbers are stored sequentially in memory areas capable of holding 32 digits. If you exceed 32 digits, the excess are stored in the next higher area and consume the next sequential Speed Dial Number.

You can dial the entire stri ng by entering the or iginal Speed Dial Number and all digits will be sent, including those in excess of 32. If that were Speed Dial Number 100, Number 101 would no longer be available. You are not prevented from storing a new Number 101 but, if you do, Number 100 will be shortened to 32 digits.

Strata CTX DKT3000/2000-Series Telephone 10/02 53

Advanced Operation

Tone/Pulse Dialing

The numbers are defined in Table 4:

Table 4 Dial String Characters

Entry Meaning

a





a



0~9 End of Speed Dial Num ber when entering via access code ( Escape. “” functions as an es cape key indicating th at th e num ber immediately f ollo w i ng

represents something exceptional. When one Speed Dial digit. Entering characters.

Pause (1~9) seconds. If you need to pause longer than nine se co nds, enter additional pause escape se quences. For example, t o in ser t a 17- second pause, enter display of a pause in the Speed Dial Number shows a “P” without spec ify i ng t he du ra ti on . I n this example, you w o ul d see “PP.”

 





Tone/Pulse Dialing

With some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones.



is used as an escape character, it consumes



to insert a seven-s ec ond pause would use two of 32





. The

Note With ISDN calls, when 7RQH'LDO6HOHFW is pressed, all of the digits entered

after that point will be sent with touchtones.

➤ To change Tone Dialing

1. Access an outside line.

2. Dial a telephone number.

3. While on the call, pr ess

7RQH'LDO6HOHFW. Although the outside line is

programmed for rotary dial pulses, access the outside line and dial the telephone number like any other call described in this user guide.

The Tone LED lights steady red and you are a ble to send to ucht ones wit h your d ial pad. The feature is cancelled when the call is completed.

54 Strata CTX DKT3000/2000-Series Telephone 10/02

Voice Mail - Direct Transfer

The Strata CTX enables you to tr ansfer a call directly to a voice mailbox witho ut fi r st ringing that person’s telephone.

➤ To transfer a call directly to Voice Mail (VM)

Advanced Operation

Voice Mail - Direct Transfer

1. While on a call, press

2. Enter

. You hear entry tone.

&QI7UQ. You hear feature dial tone.

3. Enter the VM mail box number (usually the same as the extension numb er), then press

. The call transfers immediately and your extension becomes idle.

Voice Mail Soft Keys

This section provides simple definitions of the Stratagy ES Voice Mail Soft Keys. Once your telephone is connected to your Stratagy ES voice mailbox, the LCD displays the Stratagy ES Main Menu options shown in Table 5 below.

You are then able to perform many of the standard Stratagy ES voice mail functions using the Soft Keys on your telephone. Table 6 shows a sample of some of the available Soft Keys.

For more information on Stratagy ES voice mail features, refer to the Stratagy Voice

Processing User Guide.

Table 5 Stratagy ES Main Menu Soft Keys for CTX Digital Telephones

DKT 3014 S DL

PLAY MSGS PLAY PLAY Play Messages SEND SEND SEND Send Messages MANAGE MBX MGMT MGMT Manage Mailbox EXIT HANGUP QUIT

Strata CTX DKT3000/2000-Series Telephone 10/02 55

DKT 3010 SD DKT 3020 SD

DKT 2010 SD DKT 2020 SD

V oice Mail Functions

Exit Mailbox Disconnect from Stratagy ES

Advanced Operation

Voice Mail Soft Keys

Table 6 Soft Keys for CTX Digital Telephones

DKT 3014 SDL

ACCEPT ADD ADD ADD Create a Guest Mailbox ADD DESTS Additional Destinations ADD MBX ADD ADD Add a mailbox to the list ALL MSGS AM? APPEND APND AUTO COPY BACK UP BSY GRT REC BUSY GREET CALL SCREEN CANCEL

CANCEL MSG CANC CNCL

DKT 3010 SD DKT 3020 SD

DKT 2010 SD

DKT 2020 SD

V oice Mail Functions

Confirm automatic copy destination

Copy All Messages AM Append recording Set Automatic Msg Copy Backup (rewind) Record Busy Greeting Select Busy Greeting (toggle) Change Call Screening (On/Off) Cancel recording Cancel message and select new

destination CHANGE CHG

GREETING CONT DELETE CONT PLAY DATE & TIME DATE DELAY TIME DELETE DEL DEL Delete the message/guest mailbox

DELETE MBX DEL DEL DELETE MSG

GRT GRT Change Greeting

Change notification digits

Continuous Delete

Continuous Play

Message Date and Time

Set Delay Time

Delete a mailbox from the personal

distribution list

Delete message (Future Delivery Review)

56 Strata CTX DKT3000/2000-Series Telephone 10/02

Table 6 Soft Keys for CTX Digital Telephones (continued)

Advanced Operation

Voice Mail Soft Keys

DKT 3014 SDL

DKT 3010 SD DKT 3020 SD

DKT 2010 SD

DKT 2020 SD

V oice Mail Functions

DESTINATION Enter automatic copy destination DIRECTORY DIR DIR Directory plus name DND DND DND Change Do Not Disturb (On/Off)

Enable/Disable: ENABLE/

DISABLE

• Notification template (toggle)

• Automatic copy

END TIME FOLDERS FLDR FORWARD FWD FWD Forward the current message

FUTURE DLVR GO FORWARD Go forward (advance)

GUEST MBXES GST GST Manage Guest Mailboxes IMM ALL FAX SNDN Immediate Fax (all faxes in folder)

Set copy End Time

New/Saved message folder

Set Future Delivery, Future Delivery

Review

IMM THS FAX SND1

Immediate Fax (current fax doc) MARK PRIVAT PRV PRV Set Private status (On/Off) MARK

URGENT MSG

FOLDERS MSG NOTIFY

URG URG Set Urgent status (On/Off)

FLDR FLDR Manage Personal Folders

Change message Notification MULTI ENTRY MULTI MULTI Multiple Destinations NAME

RECORD

NAME NAME Record your Name NEXT NEXT NEXT Play next message NEXT MSG

Play next message (Future Deliv ery Review)

NEXT NAME NEXT NEXT Play next name

Strata CTX DKT3000/2000-Series Telephone 10/02 57

Advanced Operation

Voice Mail Soft Keys

Table 6 Soft Keys for CTX Digital Telephones (continued)

DKT 3014 SDL

PAUSE PAUS PAUS Pause recording PAUSE PLAY PER DST LST LIST LIST Manage Personal Distribution Lists PERSONAL

LIST PM? PREVIOUS PREV MENU PREV REC

COMMENT RECORD REC REC Record REENTER Re-enter automatic copy destination REENTER

NAM REPLAY

DKT 3010 SD DKT 3020 SD

LIST LIST Personal distribution list (1~25)

COMM COMM Record a list Comment

REDO REDO Re-enter name or Exit

DKT 2010 SD

DKT 2020 SD

V oice Mail Functions

Pause playback

PM Play the Previous message Return to previous menu

Replay current message REPLY RPLY RPL Y Reply to the current messag e RE RECORD RREC RREC Re-record RESET

PWORD RETRN RECPT RTRC RTRC Set Return Receipt request (On/Off) REVIEW REVW REVW Review recording/guest mailboxes REVIEW LIST REVW REVW Review current list REV OPTIONS SAVE SAVE SAVE Save the message/recording/changes SAVE MSG Save message (Future Delivery Review) SECURITY

COD SELECT NAME PICK PICK Select name

RSET RSET Reset Guest Password

Review Option Settings

CODE CODE Change Security Code

58 Strata CTX DKT3000/2000-Series Telephone 10/02

Table 6 Soft Keys for CTX Digital Telephones (continued)

Advanced Operation

Call Recording

DKT 3014 SDL

SEND MSG SEND SEND Send and Return to Main menu SET DAY SET HOUR SET MINUTES SET MONTH SET YEAR SPCL FUNCT SPCL SND ALL FAX FAXN SND THS FAX FAX1 SPCIAL SEND SPCL SPCL Special Delivery Options START TIME Set copy Start Time STOP STOP STOP End recording URGENT

MSGS

DKT 3010 SD DKT 3020 SD

DKT 2010 SD

DKT 2020 SD

V oice Mail Functions

Set the Day (1~31)

Set the Hour (1~12)

Set the Minutes (0~59)

Set up Month (1~12)

Set up Year (last two digits)

Special Functions

Send All Fax (in folder to fax dev)

Send Current Fax (to fax devic e)

Copy Urgent Messag es USER OPTNS OPTN OPTN Change User Options

YES Resume playback

Call Recording

While on an active call, a station user can record the conversation and store it in a Stratagy ES voice mailbox. Recordings can also be paused or restarted. Depending upon your System Administrator, you are given either a manual method of recording that allows you to designate the mailbox where the recording will be sent or an auto method that automatically sends the recording to a predefined mailbox that is assigned to the phone you are using. This may be your personal mailbox.

Note Ask your System Administrator which method to use when recording a call.

This feature requires the presence of a button on your telephone. Feature codes are not available.

Strata CTX DKT3000/2000-Series Telephone 10/02 59

5HFRUG and a 365(6 (Pause/Resume)

Advanced Operation

Call Recording

Important! Stratagy ES mailboxes have a definable li mit on the len gth one me ssage

➤ To record a call

can be. If you plan on making lengthy recordings, see your System Administrator so your message recording time can be properly defined.

1. With a call in progress, press

5HFRUG.

If you are using the auto method, the Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording. Continue to Step 3.

...or if you are using the manual method, the Record LED flashes green rapidly. Continue to Step 2.

2. (Manual method only) If you want to record the call to the predefined mailbox associated with the phone you are using, press

. The Record LED flashes rapidly

and there is appr oximately a one second i nterval (in extreme busy condit ions, up to five seconds) be for e the reco rding start s and the Re cor d LED chan ges t o the in-use interval flash rate. You are now recording.

...or if you want to record this call to another mailbox, enter the mailbox number (usually the extension number). Finish by pressing

.The Record LED flashes

rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording.

3. To stop recording, press

5HFRUG. The LED turns off and the recording stops. To

resume recording at this point, you need to begin a new recording, see Step 1.

Pause/ R e s ume Recording

You can pause the recording while continuing the conversation by pressing 365(6. The PS/RES LED flashes red. Your conversation is no longer being recorded.

To resume recording as part of the same message, press the

365(6 button again.

You can pause and resume indefinitely throughout the conversation. The only limit may be a message length imposed by the voice mail system.

Other Voice Mail Fe atures

Another voice mail feature lets you to include a voice mailbox in a conference call. See “Adding Voice Mail to a Confe rence” on page 15. For instructions on the Stratagy Voice Mail features, refer to the Stratagy Voice Processing User Guide.

60 Strata CTX DKT3000/2000-Series Telephone 10/02

DKT3014 LCD Features 4

This chapter shows how to use the DKT3014-SDL (shown below) large screen directory display and individual name searches.

5908

Mode

FRED S NO. 3371

Page

FEB 19 MONDAY 12:00

DIRECT SS

SYSTEM SD

PERSONAL SD

EXTERNAL DIR

INTERNAL DIR

Msg

Mic

Spkr

Spdial

Redial

Cnf/Trn

Vol

Hold

Feature

Scroll

DKT3014-SDL Telephone

Strata CTX DKT3000/2000-Series Telephone 10/02 61

DKT3014 LCD Features

Directory and Speed Dial Listings

The directory menu (idle state) is shown below.

Mode

FRED S NO. 3371

Page

FEB 19 MONDAY 12:00

Scrolling Directories

Search by Initials

Direct Station Selection

System Speed Dial

Personal Speed Dial

Direct Station Selection System Speed Dial

Soft Keys

DIRECT SS

SYSTEM SD

PERSONAL SD

EXTERNAL DIR

INTERNAL DIR

Direct Station Selection

This option displays all named stations in alphabetical order.

1. Press the the first screen.

2. To view the following page, press the

MORE Soft Key; press PREVIOUS to

page back.

DIRECT SS Soft Key to view

FRED J NO. 3371 MAR 18 MONDAY 01:35 BOB T DON U CAROL F FRED M CUST SERV GRAY W PREVIOUS MORE EXIT

Feature

Scroll

5860

3. To select someone from the list, press the Soft Key next to their name. The system

CALLING 3200

calls that number.

62 Strata CTX DKT3000/2000-Series Telephone 10/02

DKT3014 LCD Features

Directory and Speed Dial Listings

System Speed Dial and Personal Speed Dial

Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection, described above.

1. Press the Soft Key next to

2. To view the following pages, press the

SYSTEM SD or PERSONAL SD to view the first screen.

MORE Soft Key; press PREVIOUS to page

back.

3. To select someone from the list, press t he Sof t Key next to th eir name. The system calls that number and displays its directory information.

Internal Directory and External Directory

External Directory enables you to search the System Speed Dial Numbers alphabetically (typically, external destinations). Internal Directory enables you to search all of the in terna l name exten sions al phabet icall y. This saves time since you do not have to step through the lists screen-by-screen.

See Table 7 on page 65 for instructions on entering letters, numbers and punctuation from the dial pad.

1. Press the

DIR

INTERNAL DIR or EXTERNAL

Soft Key to view the first screen.

FRED J NO. 3371 INPUT THE NAME?

2. Begin by entering the name (see

Table 7 on page 65) and pres sing the

FIND Soft Ke y.

Strata CTX DKT3000/2000-Series Telephone 10/02 63

EXIT FIND

FRED J NO. 3371 B

LEFT RIGHT EXIT FIND

DKT3014 LCD Features

Directory and Speed Dial Listings

If you entered “B,” all names beginning with “B” are listed. You can press the

MORE Soft Keys to view adjacent pages.

3. T o select some one from the list, press the Soft Key next to the n ame. The direc tory information displays.

4. Press the Soft Key next to the person or dept. you wish to call. The s ystem calls and displays the directo ry information.

5. Press any key to return to the idle screen...or, from the directory listing screen, press

EXIT to return to idle.

FRED J NO. 3371 B BAKER G BALL F BAWLER S BRETON l

PREVIOUS MORE EXIT FIND

FRED J NO. 3371

00:00:01

CONFERENCE ABR PAGE

Storing Personal Speed Dial Names

You can store names with Personal Speed Dial numbers. These names will display as Soft Keys, that can be used for dialing with the Personal SD directory on the DKT3014-SDL telephone.

Note Speed Dial bins (locations) must be assigned to your DKT3014- SDL telephone

by your System Administrator before you can store names.

➤To assign Station Speed Dial names

1. From a digital telephone connected to the Strata CTX, enter User Programming Mode by dialing

2. Press

6SGLDO. “SPEED DIAL MODE” displays on the LCD.

3. Enter a Speed Dial location number (100~199, depending on system programming).

 or, press 3URJUDP.

64 Strata CTX DKT3000/2000-Series Telephone 10/02

DKT3014 LCD Features

Directory and Speed Dial Listings

4. Enter th e telephone number to be stored. If

Example:

you normally a dial line access code (such as

)

Press the for “A.”

and/or and area c ode, enter the codes before the

Press the again for “B,” etc.

telephone number.

5. Press

6SNU, then i nput t he

name that will appear in

5859

Refer to the table for other characters.

the Personal SD directory (nine characters max).

You can enter alphanu me ri c ch aracters from the di al pad (see example on the right and the following ta ble).

• To move one character

Table 7 Dial Pad Alphanumeric Characters

to the righ t, press the

RIGHT Soft Key. To

add a space, press the

RIGHT Soft Key

twice.

• To backspace (delete

previous character), press the

LEFT Soft

Key.

• To cycle back to the

first lette r, continue pressing the

LEFT Soft

Key.

6. Press

6SGLDO. The Speed

Dial Pad

Buttons

 -.:,1  ABC‘ 2  DEF ! 3  GH I &4  JKL*5  MNO# 6  PQRS7  TUV?8  WXY Z 9  ()&/0

Number of times to press the dial pad button

1 2 3 4 5

Dial name is now programmed.

7. Go off hook. The DKT exits User Programming Mode.

8. Test the Personal SD entry by pressing the name in the entry and press the Soft Key associated with that name.

Strata CTX DKT3000/2000-Series Telephone 10/02 65

Personal SD Soft Key. Look for the

DKT3014 LCD Features

Directory and Speed Dial Listings

66 Strata CTX DKT3000/2000-Series Telephone 10/02

User Programming 5

User programming enables you to change your telephone’s layout/registration and other settings. With user programming you can re-define Flexible Buttons to perform other functions.

• Enter numbers in your personal Speed Dial list

• Program One Touch and Flexible Buttons

• Register Call Forward assignments for easy use (max. of four buttons per

telephone)

• Assign Message Waiting Keys

• Assign the background music (BGM) source to be played over the telephone’s

speaker

Note User Programming applies to LCD telephones only.

Programming Feature Buttons

Digital telephone users can use the programming mode for customizing their Toshiba telephones without the aid of an Administrator or Service Technician. The User Programming mode is acce ssed with a or through an access code. User Programming enables users to customize these features:

• Flexible Buttons – Toshiba telephones have 10, 14, or 20 Flexible Buttons to which the user can assign any one of approximately 50 different features (DND, ACB, Release, etc.). Once assigned to a but ton, the feature is accessed by pres sing that button. Some of the types of feature buttons that users can set on their telephones include:

Strata CTX DKT3000/2000-Series Telephone 10/02 67

3URJUDP button assigned t o a Flexibl e Button

User Programming

Flexible Button Codes

• Call Forward – Users can set the Call Forward (CF) destination and CF-No

Answer timer for the CF buttons.

• One Touch – Users can set speed dial and custom feature access code

sequences for One Touch buttons.

• Backgroun d Music – Users can select Quiet Tone or the music source (up to

15) that will play on their telephone’s speaker when they activate the button.

Note Directory number and external lin e buttons canno t be added or d eleted, but thei r

ring tones can be individually changed.

In addition to the Programming Mode, an advanced programming function enables your CTX System Administrator to individually turn On/Off the telephone’s beep tone, handset ca ll waiting tone , and microphone background nois e cancellat ion option. This mode enables LCD cont rast adjustment and testing the DKT3014 LCD screen.

%*0

User Progra m ming Mode

➤ To enter User Programming Mode, press the 3URJUDP button

...or dial LED is steady green.

➤ To exit User Program Mode, press 3URJUDP

… or go off- and on-hook press

Note A DKT equipped with a headset adapter ignores the hookswitch. It can only

exit User Programming by timing out (approximately 15 seconds).

. “USER PROG MODE” appears on your LCD. The Program

.

Flexible Button Codes

Flexible buttons are the unassigned buttons on your keystrip that can be used to store features. The number of available Flexible Buttons depends on your telephone model and how the buttons are preassigned by the CTX System Administrator. See pages 3 and 6 for the Flexible Button locations.

The following steps enable you to program features onto Flexible Buttons for onetouch feature access.

68 Strata CTX DKT3000/2000-Series Telephone 10/02

User Programming

Flexible Button Codes

Setting/Changing a Flexible Button’s Function

1. Press  to enter User Programming Mode.

2. Press

+ROG.

3. Press the Flexible Button to set or change.

4. Enter the Flexible Button Code (see Table 8), plus any optional parameters.

5. Press the same Flexible Bu tton (flashing) to save the setti ng. “DATA PROGRAMMED” appears on your LCD.

Table 8 Flexible Button Codes

Feature Code Feature Code

Account C ode Automatic Busy Redial - On Automatic Callback Background Music Call Forward (CF) - Any Calls DSS Button

All Call Busy No Answer Busy No Answer

CF - External (Outside) Ca lls Paging

All Call Busy No Answer Busy No Answer

Call Park Orbit Call Pickup Phantom Extension Message Waiting

Incoming - Group Pickup Incoming - Directed Extension Pickup Incoming - Directed Group Pickup Incoming - Directed Extension Pickup On hold - Local Retrieve On hold - Remote Retrieve On hold - Outside Line Retrieve On hold - Directed Extension Retrieve On hold and Incoming Incoming - Any External Call

   

   

    

         

Caller ID Cancel Do Not Disturb (On/Off) Door Lock Cancel

Flash - Short Flash - Long Microphone Cut-off One Touch Button

Page All Groups Page Individual Groups Emerg. Page - Individ. Group Emerg. Page - All Groups Answer Page - All Groups

Privacy Privacy Release Night Transfer Record to VM

Pause/Resume recording

Release Button Release/Answer Speed Dial User Programming Mode

        

              

Strata CTX DKT3000/2000-Series Telephone 10/02 69

User Programming

One Touch Buttons

One T ouc h buttons can be us ed for stori ng frequent ly used feat ures or dial ed numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). Onetouch buttons can be preassigned to your telephone – your System Administrator can help you identify them.

If you do not have a One Touch button, but you have an availa ble Fl exibl e butt on, you can convert the Flexible button to a One Touch button. Perform the procedure called

“Setting/Changi ng a Flexib le Button’s Function” on page 69 (in Step 4, enter the

access code for One Touch button). Once you have created a One Touch button, you can change the function by using the following procedure.

Changing a One Touch Button

1. Press  to enter User Programming Mode.

2. Press the One Touch button to be set.

3. Enter the dig its o r spec ial b uttons f or the funct ion t o be di aled. You can include the following in the dial string:

• Dial pad digits

• A maximum of 32 characters.

• Station and System Speed Dial index (or bin) numbers can be entered. The

Speed Dial index number will automatically dial out on the extension or Line programmed on the One Touch button with the associated Speed Dial index number.

• Function buttons, except One Touch or a

• Handset hooking (on-hook/off-hook) cannot be recorded.

4. Press the One Touch button to save the entry. We suggest writing the name or number of the One Touch button on your button

strip.

~.To program special characters, see Table 9.

3URJUDP button.

70 Strata CTX DKT3000/2000-Series Telephone 10/02

Table 9 Special Characters

Entry Meaning

User Programming

One Touch Buttons

+ROG







a

Indicates “stop.” The One Touch button blinks rap id ly and stops the delivery of the r em aining digits in t he string until it is pr essed again. Multip l e “stops” can be programmed into one string.

Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional pause escape sequences. For example, to insert a 17-second pause, enter pause in the Speed Dial Number shows a “P” without specifying the duration. In this example, you would see “PP. ”



 





To Use a One Touch Button

➤ Press the One Touch button.

Setting/Changing a Personal Speed Dial Code

See “Storing a Station Speed Dial Number” on page 52.

. The display of a

Strata CTX DKT3000/2000-Series Telephone 10/02 71

User Programming

Feature Codes

Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page 31.

Table 10 Feature Access Codes

Feature Feature Access Code Sequences Account Code Attendant Console Automatic Busy Redial - On Automatic Busy Redial - Off Automatic Callback Cancel Background Music

Telephone Speaker On Ext. button + Telephone Speaker Off Ext. button + External Speaker On Ext. button + External Speaker Off Ext. button +

Call Forward - See Table 2 on page 32. Call Park

Activate Retrieve Ext. button + System Orbits

Call Pickup

&QI7UQ    

&QI7UQ

~



+ Account code digits



+ source number +

 

+ source number +



+ Orbit Number



+ Orbit Number



Incoming - Group Pickup Ext. button + Incoming - Directed Extension Pickup Ext. but ton + Incoming - Direct ed G r ou p Pi ckup Ext. button + Incoming - Directed Extension Pickup Ext. but ton + On hold - Local Retrieve Ext. button + On hold - Remote Retrieve Ext. button + On hold - Outside line Retrieve Ext. button + On hold - Directed Extension Retrieve Ext. button +

 

+ Ext. Number to be picked up

     

+ Group Number to be picked up + Ext. Number

+ Remote Ext. No. + Line on hold + Ext. No. on hold

72 Strata CTX DKT3000/2000-Series Telephone 10/02

Table 10 Feature Access Codes (continued)

Feature Feature Access Code Sequences

User Programming

Feature Codes

Conferencing - Three Way Dialing



Dial



Dial



DISA Security Code - Change

Do Not Disturb

Local - On Local - Of f Remote - On Remote - Off

Door Lock Control Door Phone Calling Emergency Call Flash - Short Flash - Long







+ old Security Code (1~15 digits) + + new Security

Code (1~15 digits) +

        

+ ext. no. + Pass Code Number+ + ext. no. + Pass Code Number+

+ Door Lock Number + Door Phone No. (01~24, depending on system size)



 

LCD Language (Change) LCR (Outgoing Call) Message Waiting (MW)

Release a receiv ed MW Retrieve a rece ived MW

Activate MW at another Station without Ringing

Cancel MW at another Station without Ringing



+ Language No.



 



+ Ext. no.



+ Ext. no.

Messaging - Advisory

Advisory Message - Activation Advisory Mess age - Cancellation

Strata CTX DKT3000/2000-Series Telephone 10/02 73

 

+ Message No.

User Programming

Feature Codes

Table 10 Feature Access Codes (continued)

Feature Feature Access Code Sequences Network Access Code (Priva te

Network) Night Ring Answer Off-hook Call Announce (Manual

Mode) Override

Busy, Do Not Disturb Executive

Paging

Page All Groups Page Individual Groups Emergency Page - Individual Group Emergency Page - All Groups Answer for External Group Page

Repeat Last Number Dialed



+ Private Network No.





Voice Firs t:

 

 

+ Group Number



+ Group Number

 





; Ton e First: , , or

+ Zone Number



74 Strata CTX DKT3000/2000-Series Telephone 10/02

Table 10 Feature Access Codes (continued)

Feature Feature Access Code Sequences

User Programming

Feature Codes

Speed Dial Register

Station (00~99)

System

Start Application Substitution of Dial “” Substitution of Dial “”

Travelling Class Override

Enter Code Change Code





+ Index Number (00~99)





+ Index Number (000~099 )





+ Index Number (100~199 )





+ Index Number (200~299 )



 + Index Number (300~ 399)





+ Index Number (400~499 )





+ Index Number (500~599 )





+ Index Number (600~699 )





+ Index Number (700~799 )



 



 

+ Index Number + old Code +  + new Code +



User Programming Mode Voice Mail (VM)

Direct Transfer to Voice Mail

Volume Control - Beep Volume Control - Ringing

Strata CTX DKT3000/2000-Series Telephone 10/02 75





+ Ext. Number

 

User Programming

LED Indicator Details

Each line and feature button has a LED next to it which indicates the status of the line or feature associa ted with the butt on. Line LEDs light red or gree n and flash at varyi ng rates to in dicate cal l status (s ee Table 11).

Table 11 LED Indicators

LED

Yo ur Station (Green) Other Station (Red)

Interval Rates

Extension In-Use

(access outside l in e)

Incoming Call

(while ringing)

Hold (outside line) If using 3RROHG/LQH *US, the hold indication is only at the station

that places the call on hold.

Hold – Consultation

(during consultation/transfer to another station)

Hold – Exclusive (outside line) Hold – Recall

(when held call recalls your idle station)

Hold – Exclusive Recall

Internal Call

(while station ringing)

2 seconds On, 1/ 8 se cond Off — 1/8 second On/Off

1 second on at 10 puls es/ second —1 second Off

4 pulses / second for 1/8 second On/Off

10 pulses/seco nd steady

10 pulses/seco nd steady 1 second at 2 pulses/second,

1 second at 10 pulses/second 1 second at 2 pulses/second,

1 second at 10 pulses/second Your extension button flas hes

10 pulses/seco nd —1 second Off

steady

one second On/Off

1/2 second On/Off

flashes

steady

[SDN] red flashing or green ringing

Busy Station Transfer

(outside call transf erred to your busy sta tio n from a designated st ati on or AA)

After disconnecti ng f irst call... 10 pulses/se co nd 2 pulses/second

4 pulses/second, 1/8 second On/Off

3/4 second on, 1/8 second Off

Conference 10 pulses/seco nd steady

76 Strata CTX DKT3000/2000-Series Telephone 10/02

DADM/DSS Console 6

This chapter provides an overview of the following two optional units and describes the features, buttons and associated LEDs. There’s a 3000-series and 2000-series model for each of these units.

• Digital Add-on Module (DADM) – adds 20 line/feature buttons to digital

telephones. Up to two DADMs can be connected to a telephone.

• Direct Station Selection (DSS) Console – adds 60 line/feature butt ons to a digital

telephone. Available for system operators who do not have an attendant console.

Strata CTX DKT3000/2000-Series Telephone 10/02 77

DADM/DSS Console

DADM

Digital add-on Modules (DADM) can be connected to bo th the 3000- and 200 0-s er ies telephones to provide additional buttons.The 3000-series telephone requires a 3000series DADM; the 2000-series telephone requires a 2000-series DADM.

The DADM3020 model, is shown below, right. The DADM2020 (not shown) looks similar and has the same functions.

Buttons and LEDs

The DADM3020 adds 20 feature buttons to DKT3000-series telephones. These flexible feature buttons can be assigned as CO line, Directory Number, DSS, One Touch Speed Dial or any other flexible feature.

Up to two DADMs can be attached to a telephone to provid e 40 buttons to supplement the telephone’s 10 or 20 buttons.

Each DSS button and

/LQH button has an

LED that provides a status of the outside line or station assigned to it. The DSS button acts like a speed dial button to a specific extension.

• A station or line shows st ead y red when in use by others; green when in use by the DADM.

• A DSS LED will flash red wh il e maki ng a call and turn intermittently green once connected.

• An outside Line LED is green when the outside line is in use by the DADM console user. It is red if it is in use by another telephone user.

Note Button numbers in the figure to the

right are examples only.

209

208

207

206

205

204

203

202

201

200

219

218

217

216

215

214

213

212

211

210

229

228

227

226

225

224

223

222

221

220

239

238

237

236

235

234

233

232

231

230

First DADM Second DADM

2038

78 Strata CTX DKT3000/2000-Series Telephone 10/02

DSS Console

The Direct Station Selection (DSS) console operates alongside of a digital telephone to provide 60 additional buttons. The 3000-series tel ephone requires a 3000-series DSS; the 2000series telephone requires a 2000-series DSS. A DDSS3060 example is shown right. The DDSS2060 (not shown) looks similar and has the same button/ LED functions.

The 60 flexible feature buttons can be assigned as CO line, extension, DSS, One Touch Speed Dial or any other flexible feature.

209

208

207

206

205

204

203

202

219

218

217

216

215

214

213

212

229

228

227

226

225

224

223

221

DADM/DSS Console

DSS Console

239

238

237

236

235

234

233

232

249

248

247

246

245

244

243

242

257

256

255

254

253

252

The DDSS3060 console uses dual red and green LEDs to indicate call and

201

200

211

210

221

220

231

230

241

240

feature status.

Note Button numbers in the above

figure are examples only.

DSS Buttons

DSS buttons can appear on both the DADM and DSS Console. Each DSS button is associated wit h a particul ar stat ion in your telephon e system. DSS bu ttons can transfer an outside call to the associated station or make a direct call to the associated station.

The DSS LED lights steady red when the station associated with the DSS button is ringing, busy on a call , or when the associat ed station is id le, but all appear ances of the station’s extensions are busy or in-use by other stations. When the associated DSS button is in the Do Not Disturb mode, the LED blinks red at a slow rate.

DSS buttons cannot call stat ion Phantom extension numbers, Dis tr ib ute d Hunt Group Directory Numbers, or ACD Groups. DSS buttons may be configured as One Touch Buttons that may be programmed to call these destinations.

The LED colors described in this section apply to the DADM3020 and DDSS3060. Described Flash conditions apply to all DSS console models and the DADM.

251

250

2039

Strata CTX DKT3000/2000-Series Telephone 10/02 79

DADM/DSS Console

DSS Console

Calling a Station

➤ To call a st ation’s extension from either a DSS consol e or a DADM, press the DSS

associated with the station. A station call with a DSS button can be made on-hook or off -hook, and with Voice

First or Tone signaling. After pressing the button, treat the call like any other station call made from a digital telephone.

DSS LEDs indicate w hether the associate d station is idle or bu sy. The LED is steady red if the station is busy or ringing, and is not lit if idle. If all the station’s PDN buttons are being used by other stations, the DSS LED of the station is lit steady red, but the stat ion may be idle. If the statio n is in the Do Not Disturb mode, its DSS LED lights blinking red.

Transferring to an Idle Station

You can transfer internal or outside calls to an idle station from either a DSS console or a DADM.

➤ To transfer a call to an idle station

1. Press the DSS button corresponding to the station to be called. The call is placed automatically on hold. The Line or ex te nsi on L E D fl ash es green

at double the on-hold rate, and the DSS LED flashes green. You hear a single ring tone. (If using the Tone signaling mode, you hear successive ring tones.)

2. Announce the call. Wit h Tone signaling, yo u would have to wait f or the ca lled st ation to answer bef ore

announcing the call.

3. Hang up. The call rings the called station when you hang up. While the called station is

ringing, the DSS LED is st eady red , and the Li ne LED flas hes gree n at the on -ho ld rate or if on a extension button, it goes idle.

When the called st ation answers the call, the DSS LED stay s steady red, and the Line LED becomes steady red.

4. If the station does not answer before a period set in system programming, the call recalls your station.

80 Strata CTX DKT3000/2000-Series Telephone 10/02

DADM/DSS Console

DSS Console

Call Transfer with Camp-on

You can transfer a call to a busy station from either a DSS console or an DADM. Use the DSS to transfer the ca ll, ev en thoug h th e DSS LED asso ciate d with t he sta tion y ou are “transferring to” is red.

➤ To transfer call to a busy station

1. Press DSS corresponding to the busy station to be called. You may hear a busy t one. The original cal le r is placed automati ca lly on hold. The

Line or extension LED flashe s gre en at doubl e the on- hol d ra te, and the DSS LED remains steady red.

2. Hang up. The call rings the called station once with the camp-on tone. While the called

station is receiving this tone, the Line LED flashes green (on-hold rate) or if you are on a extension button, it goes idle. The [DSS] LED remains steady red.

When the called stati on answers the transfer red call, the Line LED becomes steady red. The [DSS] LED remains steady red.

Note If the busy station is in the Do Not Disturb mode, the call will not transfer, but

will recall your telephone immediately.

If the call is not answered aft er a sp ecifi ed Recal l time s et in sy stem pro grammi ng, camp-on is cancelled and the transferred call rings back.

Call Answering (Outside Line)

If your DADM or DSS console is equipped with a /LQH button, you can answer outside line calls from the DADM or DSS console as you would from a digital telephone.

➤ To answer an incoming outside line call to a DADM or DSS Console, press the

flashing

/LQH.

Speed Dial

Your DADM or DSS console may be equipped with 6' (Speed Dial) butto ns that can be programmed to dial telephone numbers or to access features. the DADM or DSS console function like

6' buttons on digital telephones.

6' buttons on either

Strata CTX DKT3000/2000-Series Telephone 10/02 81

DADM/DSS Console

DSS Console

Paging

You can make an announcement page to a group of telephone speakers selected in system programming with on either the DSS console or the DADM can be used for page announcements. See

“All Call Page” on page 49.

Call Forward Override (DSS Override)

Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode, instead of being forwarded. Usually the console’s telephone is the unit activated to perform this function. Among other applications, this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office.

➤ To override call forward with the console’s associated telephone

$OO&DOO3DJH on the DSS console. 6' (if programmed)

1. Press

2. Dial the station number set for call forward. Make the call as you would from any other station. This procedure assumes your

station has a typical program setting.

&QI7UQ or extension button.

➤ To override call forward with your DSS Console

➤ Press the station DSS button set for Call Forward.

Night Transfer Button

This button enables a pre-programmed station to place the system into Day, Day2 or Night Mod e. See your System Administrator for information on the sett ings for Day, Day2 or Night Mode. Usually, these modes will transfer calls to a designated location or voice mailbox, depending on programming.

1. Press

2. Press the desired Mode number:

• Press

1LJKW7UDQVIHU.

 for Day Mode (LED remains off).  for Day2 Mode (LED flashes red).

• Press

 for Night Mode (LED is solid red).

82 Strata CTX DKT3000/2000-Series Telephone 10/02

Centrex Application A

Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed below:

Flexible Directory Numbering

A station’s extensio n can be three or four digits. It is, therefore, possi ble to matc h a station’s extension and Centrex line extension number. Dial the entire station number when indicated.

Note Some access code numbers may have been changed to avoid sy stem number ing

plan conflicts.

Centrex Feature Buttons

You can access some Centr ex fe at ure s by pressing a pre-pr ogr ammed Flexible Button on your telephone, ins tead of dial ing a Centr ex acces s code. The Cent rex acc ess code, including the necessary flash and/or pause sequence, is activated when the button is pressed. See your Centrex or PBX operations manual for specific details.

Ringing Repeat

The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone, enabling you to answer appropriately for either outside, inside or callback calls.

Strata CTX DKT3000/2000-Series Telephone 10/02 83

Centrex Application

Delayed Ringing

Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.

84 Strata CTX DKT3000/2000-Series Telephone 10/02

Button Labels B

The button labels in Table 12 are for the Programmable Buttons on your telephone. Programmable buttons are the unmarked buttons on your keystrip.

Table 12 Feature Button Definitions

Button Definitions

$FFRXQW

&RGH

$OO&DOO

3DJH

$XWR%XV\

5HGLDO

$XWR

&DOOEDFN

&DOO)UZG

$OO&DOOV

&DOO)UZG

%XV\

&DOO)UZG

%XV\1$QV

Account Code – Press to enter a Voluntary Account Code anytime during a Central Office (outside) line call without interrupting the conversation.

All Call Voice Page – Press to page all of the telephones in the All Call Page group. Automatic Busy Redial – Press to set up Automatic Busy Redial after receiving a busy

tone on a dialed outside line call (not available when calling on Tie or Direct Inward Dialing (DID) outside lines).

Automatic Callbac k – Press to recall a b us y s t a tion or station in the Do Not D ist urb (D o Not Disturb) mod e as soon as that station becomes i dle or deactivates Do Not Disturb. Also used for outside line queuing when all lines are busy.

Call Forward-All Calls – Press to forward all calls to another station or voice mail device.

Call Forward-Busy – Press to forward calls im media tely t o anoth er st ation or voic e mai l device wh en your station is busy or in the Do N ot Disturb mode.

Call Forward-Busy /No Answer – Press to forward calls immediately to another station or voice mai l device when your st ation is busy or i n Do Not Di sturb mod e. Also fo rwards calls when your station is not answered after 8~60 seconds (set at your station).

Strata CTX DKT3000/2000-Series Telephone 10/02 85

Button Labels

Delayed Ringing

Table 12 Feature Button Definitions (continued)

Button Definitions

&DOO)UZG

1R$QVZHU

&DOO)UZG

([WHUQDO

&DOOHU,'

'LUHFWHG

3LFNXS 'R1RW

'LVWXUE

'66

)ODVK

*URXS

3LFNXS

/LQH

0LFURSKQ

&XWRII

Call Forward-No Answer – Press to forward calls to a nother statio n or voice mail devic e when your station is not answered after 8~60 seconds (set at your station).

Call Forward-External – Press to forward Private or DID line calls to an external or internal telephone number.

Caller ID – Press to view the Call History list (may include name/number, date, status). Call Pickup – Press to initiate a ringing Directed Call Pickup of outside line, extension,

and page calls. Do Not Disturb – Press to lock your station in or out of the Do not Disturb mode. Direct Station Selection(s) – Press to ring a preselected station. The LED associated

with each DSS button provides the status (idle/busy) of the station assigned to the button.

Flash – Press to perform the following functions: Disconnect and recall dial tone on a outside line; access Centrex or PBX features; enter a pause or flash signal when programming speed dial numbers.

Group Pickup – Press to pick up a ca ll th at is ringi ng a st ation that belongs to a Pickup Group that your station is a member of.

Line – Press to answer or access an outside line. Microphone Cutoff – Press to turn the microphone off/on while idle, providing privacy

when you receive handsfree internal calls. Also functional when your station receives calls – The Mic button controls the microphone when you originate calls.

0VJ:DLW

1LJKW

7UDQVIHU

3DUNLQ

2UELW

3RROHG/LQH

*US

3ULYDF\RQ

/LQH

3ULYDF\

5HOHDVH

Additional Messages Waiting Press to control the system’s outside line ringing pattern for after-hours incoming calls. Park – Press to park internal or outside calls in an orbit. Call retrieval can be made

locally from the same parking telephone or remotely from a different telephone. Pooled Line – Press to acces s an av ailab le ou tside line from a gr oup o f line s app earing

under one button. Privacy – Press to block Privac y Overri de on common outsi de line butt ons. This button

does not block Busy Override or Executive Override. Privacy Release – Press to release privacy on common outside line buttons, enabling

other station users to enter your conversations on those buttons. Privacy release does not apply to common extension buttons which are always private.

86 Strata CTX DKT3000/2000-Series Telephone 10/02

Toshiba Strata CTX DKT3010-S, Strata CTX DKT2000, Strata CTX DKT3000, Strata CTX DKT3020-S, Strata CTX DKT3010-SD User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual