Toshiba STRATA CTX DKT2004-CT User Manual

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Telecommunication Systems Division

Digital Business Telephone Systems

DKT2004-CT

Cordless Digital Telephone

User Guide

October 2002

Publication Information

To shiba America Information Systems, Inc., Te lecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, Toshiba America Information Systems, Inc., Te leco mmun ica tio n Sys tems Di visi on , als o re ser ves th e ri ght, without prior notice , t o make such changes in equipment design or components as engineering or manufacturing methods may warrant.

All rights reserved. No part of this m an ual , cove re d by the copyrights hereon, ma y be reproduced in any form or by a ny means—graphic, electronic, or mechanical, including recording, taping, photocopying, or informa ti on re tri eval systems—without express written permission of the publisher of this material .

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trade mark of Toshiba America Information Systems, Inc.

CTX-UG-D2004-VA 4016197

Version A .2 , Oc to be r 2002

Trademarks, registered trademarks, and service marks are the property of their respective owners.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE

VAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, distributing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly prohibited; You agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against You or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License

greement.

2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright.

3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.

4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU.

5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.

6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or order, is prohibited.

8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.

9. United States Government Restricted Rights. The Software is provided with Restricted Rights. Use, duplication, or disclosure by the United States Government, its agencies and/or instrumentalities is subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software Clause at DFARS 252.227-7013 (October 1988) or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable.

10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.

11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no

aiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR

GREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc. Telecommunication Systems Division

9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

TSD 081601

5932

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

Limited Warranty

T os hiba A meric a In for matio n Sys tems , In c., ( “TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and other consumables) w il l, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new cond it ion, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than norm a l use and ma int e nance conditions, (b) if the equ ipm e nt is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipme nt is repaired by som eone other than TAIS or an authorized TAIS dealer, (e) if the equipmen t ’s serial number is defaced or missing, or (f) if the equipment is installed or used in com bination or in assembly with pro duc ts not supplied by TAIS and which are not compatib le or are of inferior quali ty, design, or performanc e.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligat io n w it h respect to the equipment, is the re pair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and whi c h are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such mal function, whichever first occ urs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any dire c t, spec ia l, in direct, consequential, or exem plary damages, for breach of cont ra ct , tort, or otherwise. Under no circum sta nc es will any such person be entitled to any sum great er than the purchase pric e pa id for the item of equipment that is malfunctioni ng.

To obtain service under this warranty, the retail customer must bri ng th e malfunction of the mac hi ne to the attention of one of TAIS’ authorized dealers within the twent y-four (24) month period an d no la te r than thirty (30) days after su ch malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the custom er being not entitled to w arranty serv ice.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRAN TY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

No TAIS dealer and no person oth er t han an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writ ing and signe d by the vice president and general ma na ger, Telecomm unication Systems Division.

Contents

Introduction

Organization.........................................................................................................................v

Conventions ........................................................................................................................vi

Related Documents/Media................................................................................................ vii

Chapter 1 – The Grand Tour

Applications.........................................................................................................................2

Benefits................................................................................................................................2

Cordless Digital Telephone Standard Parts .........................................................................4

Base Unit Controls and Functions .......................................................................................5

Features................................................................................................................................6

Chapter 2 – Installation

Removing and Charging Your Battery Pack .....................................................................14

Charging Extra Battery Packs.........................................................................................14

Tips on Extending Battery Pack Life..............................................................................15

Installing Optional Headset................................................................................................15

Chapter 3 – Configuration

Entering Program Mode.....................................................................................................17

Chapter 4 – The Handset

Handset Volume Level ......................................................................................................19

Ringer Volume Level.........................................................................................................19

Mute................................................................................................................................19

Strata DKT2104-CT Cordless Digital Telephone 10/02 i

Contents

Chapter 5 – Features

Using the Handset..............................................................................................................20

Charging the Handset.............................................................. ......... ..................................20

Switching a Call to Your Cordless Digital Telephone.......................................................21

Switching a Call to the Desk Telephone............................................................................22

Using Memory...................................................................................................................23

Chain Dialing..................................................................................................................24

Chapter 5 – Features

Account Code Calls ...........................................................................................................25

Verified/Non-Verified Account Codes...........................................................................26

Forced Account Codes....................................................................................................26

Voluntary Account Codes (Verified/Non-Verified).......................................................27

Automatic Busy Redial......................................................................................................27

Automatic Callback ...........................................................................................................28

Auto Redial........................................................................................................................29

Call Forward ......................................................................................................................29

System.............................................................................................................................29

Station.............................................................................................................................29

Call Forward Categories.................................................................................................30

Call Forward Settings.....................................................................................................30

Call Park Orbits..................................................................................................................33

Call Pickup.........................................................................................................................35

Group Pickup..................................................................................................................35

Page/Internal Call Pickup...............................................................................................35

Call Waiting.......................................................................................................................37

Direct Station Selection Buttons (Hotline )...................................... ......... .........................37

Do Not Disturb...................................................................................................................38

Setting DND for Another Extension...............................................................................38

Door Lock(s)......................................................................................................................39

Door Phone(s)....................................................................................................................40

Emergency Ringdown........................................................................................................41

Held Calls...........................................................................................................................41

Placing Line Appearances or [DN] Calls on Hold.........................................................41

Retrieving Held Calls .....................................................................................................42

Using Automatic Hold................................................ ......... ...........................................42

ii Strata DKT2104-CT Cordless Digital Telephone 10/02

Contents

Chapter 5 – Features

Switching Between Calls................................................................................................42

ISDN Outgoing Calling .....................................................................................................43

Subaddress......................................................................................................................43

Message Waiting................................................................................................................44

Responding to a Lit Msg LED........................................................................................44

Off-hook Call Announce....................................................................................................45

Override Calls....................................................................................................................45

Busy Override.................................................................................................................45

Do Not Disturb Override................................................................................................46

Executive Override.........................................................................................................46

Class of Service Override...............................................................................................47

Privacy Override.............................................................................................................47

Paging ................................................................................................................................47

Answering a Page................................................................ ......... ..................................48

All Call Page...................................................................................................................48

Emergency Page .............................................................................................................48

Privacy ...............................................................................................................................49

Redial.................................................................................................................................49

Release and Answer................................................................ ......... ..................................50

Speed Dial................................................................................................................... .......50

Making a Call Using Speed Dial....................................................................................51

Tone/Pulse Dialing.............................................................................................................51

Voice Mail - Direct Transfer..............................................................................................51

Troubleshooting.................................................................................................................60

Range and Performance.....................................................................................................61

Nine Simultaneous Conversation Channels.......................................................................61

Radio Interference.............................................................................................................62

Specifications.....................................................................................................................62

Index ......................................................................................................................................63

Strata DKT2104-CT Cordless Digital Telephone 10/02 iii

Contents

Chapter 5 – Features

iv Strata DKT2104-CT Cordless Digital Telephone 10/02

Introduction

This guide describes the features and operation of the Toshiba DKT2004-CT 900 MHz Cordless Digital Telephone with Strata CTX Business Telephone Systems. To get the most from your cordless digital telephone, please read this guide thoroughly.

The DKT2004-CT also works wit h S tra ta DK tele phone sys tems (exc ept S tra ta DK24/ 56/96, Release 3). Refer to the approriate user guide for your telephone system (see

“Related Documents/Media” on page vii).

Organization

This user guide is divided as follows:

• Chapter 1 – The Grand Tour covers an equipment overview by describing the

features associated with the cordless digital telephone.

• Chapter 2 – Installatio n covers instructions for installing your cordless dig ital

telephone with your Strata CTX System.

• Chapter 3 – Configuration covers the configuration options for optimizing the

performance of your cordless phone.

• Chapter 4 – The Handset covers the various controls and features related to

operating your cordless phone.

• Chapter 5 – Features covers operation of the cordless digital telephone features.

• Appendix A – Feature Access Codes provides the feature access code dialing

sequence.

• Appendix B – Troubleshooting and Specifications covers descriptions of the

Optional Headset, I nstalla tion, T ro ubleshoot ing, Rang e, Telephone Line Problems , Specifications and Available Optional or Replacement Items.

Strata DKT2004-CT Cordless Digital Telephone 10/02 v

Introduction

Conventions

Conventions Description

Note

Elaborates specific items or references other information. Within some tables, general notes apply to the enti re ta ble and numbe red not es app ly to specific items.

Important!

CAUTION!

WARNING!

[PDN]

[SDN]

Calls attention to important instructions or information.

Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely.

Alerts you when the given task could cause personal injury or death. Represents any Directory Number button, also known as an extension

or intercom number. Represents any Primary Directory Number button (the extension

number for the telepho ne). Represents any Secondary appearance of a PDN. A PDN that appears

on another telephone is considered an SDN.

[PhDN] Represents any Phantom Directory Number button (an additional DN).

$ULDO%ROG

Represents telephone buttons.

Courier Shows a computer keyboard entry or screen display.

BOLD CAPS

Shows Liquid Crystal Display (LCD) messages.

Tilde (~) Means “through.” Example: 350 ~ 640 Hz frequency range.

➤

Denotes the step in a one-step procedure. Denotes a procedure. Grey words within the printed text denote cross-references. In the

See Figure 10

electronic version of this document (Strata CTX WinAdmin Application Software and Documentation Library or FYI Internet download), cross-references appear in blue hypertext.

vi Strata DKT2004-CT Cordless Digital Telephone 10/02

Related Documents/Media

viii Strata DKT2004-CT Cordless Digital Telephone 10/02

The Grand Tour 1

Your cordless di git al t el ephone is designed a nd engi nee red to work with you r Toshiba digital telephone system and provide you with reliability, long life, and outstanding performance. The cordless digital telephone is compatible with all Strata CTX systems. All it requires for connection is a digital station port.

Your cordless digital telephone uses digital 900 MHz spread-spectrum technology, which represents state -of -t he -ar t des ign and enginee ri ng. This provides unsurpassed range, several ti mes grea ter tha n convent ional analog or co rdles s dig ital tel ephones . It provides clarit y that is so good, it is indistinguishable from corded telephones in most environments. It also provides fully secure communications for up to nine cordless digital telephones within a given environment.

Fully charged, your cordless di gital telephone provides over 3 hours of talk time and 42 hours of standby. There is a fast charger in the handset and a trickle charger in the base.

The cordless digital telephone provides many of the same features as a 3000/2000series corded digital key telephone (DKT):

• 20-character Liquid Crystal Display LCD (displays top 16 characters of DKT)

• Four programmable buttons for feature or multiple-line access (same as first four

buttons on DKT station port)

• Headset jack

• Handset volume adjustment (three levels)

• Two ring levels and a vibration mode

• &QI7UQ button

• 0VJ button with Message Waiting LED

Strata DKT2004-CT Cordless Digital Telephone 10/02 1

The Grand Tour

Applications

• +ROG button

• Twenty-speed dial memory (stored in the telephone separate from 40 individual

and system speed dial numbers)

Your cordless digita l telephon e offe rs two dif fer ent modes of oper ation. You can use it either in conjunction with a 3000/2000-series digital telephone, or on a stand-alone basis. When used with a DKT, both the cordless digital telephone and the DKT share the same digital station port on the PDKU. It also shares the same extension number.

You can switch between use of your DKT and your co rdless, ju st by pressin g a button. When used on a stand-alone basis, the cordless digital telephone attaches to its own digital station port on the PDKU.

Several useful acce ssories are a vailable:

• Base wall mount

• Headset

• Heavy duty 5.5-hour battery

• Separate deep cycle charger

Applications

Your cordless digital telephone brings mobility and productivity to office telephones. Greater call access cuts down on “telephone tag” delays. Its compact design makes it easy to take with you.

Benefits

Your cordless digital telephone uses advanced technology and provides important features that plac e it far above the compe ti ti on i n func ti onality and value. You benefit from much greater performance than other cordless telephones currently available. This means better sound quality, longer range, greater security, multi-line access, helpful LCD display information, and many other important advantages.

The cordless digital telephone provides many advantages over a single-line analog or digital telephone. Some of those advantages are:

2 Strata DKT2004-CT Cordless Digital Telephone 10/02

The Grand Tour

Benefits

• Multi-line access is available on up to four programmable buttons. These buttons

can be used for CO l ine appear ances, mul tiple [DN] appearan ces, or fe atures. If the cordless telephone is attached to a 3000/2000-series desk telephone, the four programmable buttons are the same as the first four buttons on the desk DKT.

• Your cordless digital telephone rings to the same extension number as the regular

DKT it is used with, enabling you to answer via either telephone. Both follow the same forwarding and huntin g regar dless of whi ch tel ephone is in use. This is muc h simpler than having a separate extension number and standard station port for a single-line cordless, in which, if you use both phones, you must forward the DKT telephone to the single-line telephone (SLT).

An SLT cordless is not only a cumbersome alternative to the Toshiba digital cordless; but also, if you forget to forward your calls, you cannot receive the calls on your SLT cordless. With your cordless digital telephone it is easy. Just press a button, grab your cordless, and go!

• Message Waiting LED that is activated just like any regular DKT. This is a big

advantage over a single-line cordless, which, for example, cannot light message waiting from voice mail.

• Spread-spectrum technology provides five to seven times greater range than

conventional cordless telephones, making your cordless digital telephone much more useful and valuable.

• 900 MHz spread-spe ctrum o perat ion pro vid es maxi mum sec urity with a freq uenc y

range that is almost impossible to scan. Regular 900 MHz cordless digital telephones are difficult to scan, but less so than spread spectrum. Analog cordless telephone frequencies are easy to scan and provide virtually no security from the outside. Hackers and thieves can use this to hear conversations and pick up credit card numbers.

• Sound quality is better on your cordless digital telephone than non-spread

spectrum 900 MHz digital cordless phones. Sound quality on conventional analog cordless telephones is so poor by comparison that they are only practical for short range usage.

Strata DKT2004-CT Cordless Digital Telephone 10/02 3

The Grand Tour

Cordless Digital Tel ephone Standard Parts

Cordless Digital Telephone Standard Parts

Your Toshiba cordless digital telephone includes the following items:

• Handset

• Base

• AC Adapter

• Two-foot phone cord

• 400 mAh Rechargeable Battery

• Belt Clip

• User Guide

If any of these items are missing, damaged or if you would like replacement parts, contact your System Administrator.

4 Strata DKT2004-CT Cordless Digital Telephone 10/02

Base Unit Controls and Functions

Base Unit Antenna

CHARGE LED

BATT CHARGE LED

POWER ON LED

DESK Button/LED

The Grand Tour

AC Adapter

CORDLESS Button/LED

1398

Line In

Strata DKT2004-CT Cordless Digital Telephone 10/02 5

Line Out

The Grand Tour

Features

• Super Long Range 900 MHz Spread Spectrum

• 2-line, 10-digit LCD Display

• Headset Jack

• Ringer Volume Control

• Handset Volume Control

• Message Waiting LED

• Single button access to Conference, Hold, Message Waiting, and Transfer features

• Four Flexible Function Keys (First four keys of DKT port in Strata CTX)

• 20-Number Memory Store and Search

• Battery Charging System for Optional Standby Battery

• 2-Way Handset Mounting

• Vibration Ringer Alert

• Compact Handset Design

6 Strata DKT2004-CT Cordless Digital Telephone 10/02

Installation 2

Important! Your telephone system must be programmed for Auto Preference for

your

7$/. button to work. If there is a shared digital telephone, you

receive internal system dial tone automatically after picking up the handset of your deskset. It is best to set Auto Line Preference to access Intercom dial tone.

Step 1: Review Safety Instructions

This equipment contains a rechargeable Sealed Lead-Acid battery. Before you read anything else, please observe the following:

WARNING! Toshiba does not represent this unit to be waterproof. To reduce

the risk of fire, electrical shock, or damage to the unit, do not expose this unit to rain or moisture.

Do not dispose of the Sealed Lead-Acid battery in fire because it could explode.

Do not charge the Sealed Lead-Acid battery in any charger other than the one designed to charge it as specified in this user guide. Using another charger could damage the battery or cause it to explode.

To reduce risk of fire, use only Model EXP-9590 batteries.

Strata DKT2004-CT Cordless Digital Telephone 10/02 7

Installation

Step 1: Review Safety Instructions

CAUTION! To power your Toshiba DKT2004-CT Cordless base unit, use only UL

Listed AC Adapter Model AD-960 Class 2 Power Supply. Ratings are: Input: 120VAC 14W Output: 10VDC 500mA

➤ Read and understand all instructions. ➤ Follow all warnings and instructions marked on the product. ➤ Unplug this product from the wall outlet before cleaning. Do not use liquid

cleaners or aerosol cleaners. Use a dry cloth for cleaning.

➤ Do not place this pr oduct on an unstable cart, stand, or table. The telephone may

fall, causing serious damage to the unit.

➤ To protect the product from overheating, do not block or cover any slots or

openings in the base Unit. This product should never be placed near or over a radiator or heat register. This product should not be placed in an enclosed cabinet unless proper ventilation is provided.

➤ Operate this product only from the type of power source indicated on the marking

label.

➤ Do not allow anything to rest on the power cord. Do not locate this product where

the cord will be damaged by persons walking on it.

➤ Do not overload wall outlets and extension cords, as this can result in the risk of

fire or electrical shock.

➤ Never push objects of any kind into this product through the Base Unit slots, as

they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

➤ To reduce the risk of electric shock, do not disassemble this product. Contact

qualified service personnel when service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.

➤ Unplug this product from the wall outlet and refer servicing to qualified service

8 Strata DKT2004-CT Cordless Digital Telephone 10/02

Step 1: Review Safety Instructions

personnel under the following conditions:

• When the power supply cord is damaged or frayed.

• If liquid has been spilled into the product.

• If the product has been exposed to rain or water.

• If the product does not operate normally when following the operating

instructions. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage, and will often require extensive work by a qualified technician to restore the product to normal operation.

• If the product has been dropped, or the cabinet has been damaged.

• If the product exhibits a distinct change in performance.

➤ Do not use the telephone to report a gas leak in the vicinity of the leak.

Installation

WARNING! To reduce the risk of fire or injury to persons by the battery,

follow these instructions:

➤ Use only battery pack model EXP-9590. Use of any other battery may cause a

safety hazard.

➤ Do not open or mutil ate the battery pac k. Released electr olyte is corrosive a nd may

cause damage to the eyes or skin, and, if swallowed, may be toxic.

➤ Exercise care in handling the battery in order not to short the battery with

conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause burns.

➤ Observe proper polarity orientation between the battery pack and battery charger. ➤ Under federal, state and local laws, it may be illegal to dispose of old batteries by

placing them in the trash. Check with your local government for information on where to recycle or dispos e of old bat teri es. If you can not find the inf orma tion you need, contact Toshiba for assistance.

Strata DKT2004-CT Cordless Digital Telephone 10/02 9

Installation

Step 2: Select Location

Important!

● Do not short circuit the battery.

● Residents of Minnesota should contact 1-800-225-PRBA for information

concerning reclamation and disposal of Rechargeable Nickel-metal Hydride batteries.

● Residents outside of Minnesota should contact their local authorities for

information concerning reclamation and disposal of Rechargeable Nickel-metal Hydride batteries.

● Charge the battery for 10 hours before using your new Cordless Digital

Telephone.

Step 2: Select Location

1. Select a location for your cordless digital telephone. Avoid excessive heat or humidity.

2. Place the cordless digital telephone’s base unit on a desk or tabletop near a standard 120VAC outlet and within reach of the digital telephone line connection to your Strata CTX system.

3. Keep the base unit and handset away from sources of electrical noise (motors, fluorescent lighting, etc.).

Important! Place the cordless telephone to the right of the DKT. If placed on the

left of the DKT, the cordless antenna picks up a tone due to its close proximity to the DKT speaker and electronic parts.

10 Strata DKT2004-CT Cordless Digital Telephone 10/02

Step 3: Connect Telephone Cords

Your cordless digital telephone can be used as a stand-alone telephone or in conjunction with your deskset.

There are two tel ephone l ine ja cks on t he back of th e base un it of yo ur cord les s digi tal telephone: “Line In” and “Line Out.” You can connect your cor dle ss digital telephone to both the telephone line and a Strata CTX digital telephone.

➤ To use as a stand-alone telephone

➤ Connect the modular jack labeled “Line In” to

the telephone wall jack.

➤ To use with a desk telephone

1. Unplug the telephone line cord from your desk telephone.

Wide Blade

Installation

AC Adapter

2. Connect this cord to “Line In” of your cordless telephone.

1174

3. Using the two foot modu la r cor d t hat came with your cordless telephone, connect the jack labeled “Line Out” to the desk telephone.

Step 4: Connect and Apply Power to Base Unit

Note The AC adapter furnished with this te lephone may be equipp ed with a polariz ed

line plug (a plug having one blade wider than the other). This plug fits into the power outlet only one way. If you are unable to insert the plug fully into the outlet, try reversing the plug. I f t he p lug still does not fi t, c ont act your facilities coordinator about replacing the obsolete plug. Do not alter the shape of the blades on the polarized plug.

Strata DKT2004-CT Cordless Digital Telephone 10/02 11

Installation

Step 4: Connect and Apply Power to Base Unit

1. Plug the AC adapter cord into the AC adapter input jack on the base unit.

1145

AC Adapter

Modular Cords

Line Out to DKT

Line In to DKT Circuit

BDKU/BDKS, PDKU2, RDSU (CTX100 and CTX670). ADKU (CTX100 only)

6056

CAUTION! Use only the AC adapter supplied with your cordless digital

telephone.

2. Plug the AC adapter into a standard 120 VAC wall outlet.

3. Route the power cord where it is not a trip hazard, and where it cannot become chafed and create a fire or electrical hazard.

4. Wrap the power cord around the notch on the bottom of the base unit as shown at the right.

5. Check to see that the power LE D is on, indicating the telephone has power.

1175

6. Before using your cordless digital telephone, be sure to raise the antenna to the vertical position.

12 Strata DKT2004-CT Cordless Digital Telephone 10/02

Step 5: Attach Belt Clip to Handset (optional)

Installation

➤ To attach t he belt clip to the handset

Lanyard Clip

1. Snap the tabs of the belt clip into the notches on the sides of the handset.

2. Use the belt clip to attach the handset to your belt or pocket for convenient portability.

MUTE

R/VOL

➤ To remove the belt clip

1. Pry one tab at a time from the notch on the side of the handset.

2. Carefully lift the belt clip off.

Note The belt clip is designed to fit snugly onto the handset.

Step 6: Install Handset Battery Pack

1. Place a charged battery pack onto the handset so that it slides easily along the ridges.

If your battery is not char ged, se e “Removing an d Char ging Your

Battery Pack” on Page 14.

1160

2. Slide the battery pack up onto the handset until it clicks into place.

You are now ready to configure your cordless digital telephone. See “Configuration” on page 17.

Important! Befor e usi ng your new cordless phone, the battery

1155

must be charged continuously for 10 hours.

Strata DKT2004-CT Cordless Digital Telephone 10/02 13

Installation

Removing and Charging Your Battery Pack

Important! Before using your new cordless digital telephone, the battery must be

charged continuously for six to eight hours.

➤ To remove the handset’s battery pack

1. Press in on the battery pack release latch.

2. Slide the battery pack off the handset (shown right).

Note You may have to pull hard to slide the battery pack off, when

the handset is new.

➤ To charge the handset’s battery pack

1. Place the handset on the base unit.

2. Make sure the CHARGE LED lights. If it does not li ght, make sure the AC adapter is plugged in and that the handset makes good contact with the base unit.

1157

Charging Extra Battery Packs

The base unit of your cordless telephone has a battery charger for charging an extra battery pack. A compartment latch keeps the battery pack in place during charging.

➤ To charge extra battery packs

1. Position the battery pack so the inner side is facing toward the top of the base unit.

2. Slide the battery pack into the charging compartment until it clicks into place.

3. Make sure the BATTERY CHARGE LED lights. If it doesn’t light, make sure the AC adapter is plugged in and that the battery pack is seated into the charging compartment.

Note Charge the standard 400 mAh battery pack without interruption for six to eight

hours. Char ge the opt ional 730 mAh e xtended bat tery pac k without i nterrupt ion for eight to ten hours.

Charging Compartment

Battery Pack

1177

14 Strata DKT2004-CT Cordless Digital Telephone 10/02

Installing Optional Headset

Tips on Extending Battery Pack Life

All rechargeable nickel cadmium batteries can develop a “memory” (reduced charge capacity) caused by repeated charge and discharge cycles. Batteries that have developed this effect do not operate to their fullest capacity.

➤ To avoid memory effect, operate the unit until the battery pack is completely

discharged before recharging. For example, use the handset off the base all day. Only replace the handset on the base at night after a full day of use. Do not “top off” the charge after using the battery for a short time.

➤ To erase memo ry effect, operate the unit until the battery pack i s completely

discharged, then recharge it fully. Repeat this process at least three times.

Installation

When the battery pack in the handset is low and needs to be charged you see

BATT

and the handset beeps.

Table 1 Low Battery Symptoms

On a Call In Standby Mode

Only the TALK key operates. None of the keys operate. Handset beeps once every three seconds. Handset beeps once. Complete your call as quickly as possible. Cannot make call. Replace battery pack. Replace battery pack before making a call.

To restore your battery capacity, return the handset to the base unit for charging or replace the handset battery pack with another charged one.

Installing Optional Headset

The optional hea dse t provides a hands-free option for t he cordless digital telephone. On ly use headse ts especially designed or modified for use with radio frequency equipment. With the headset inst alle d, you c an use the b el t clip to carry the h ands et an d converse through the headset.

LOW

➤ Open the cover over the headset jack and plug in the headset.

All feature operations are the same as with the handset. When using the headset, the handset earphone and microphone are disconnected.

Strata DKT2004-CT Cordless Digital Telephone 10/02 15

1162

Installation

Installing Optional Headset

16 Strata DKT2004-CT Cordless Digital Telephone 10/02

Configuration 3

This chapter explains how to enter the Programming Mode. Your cordless digital telephone can o perate i n eit her th e DKT or the c ordles s mode an d ca n be pr ogrammed whenever the telephone is idle. When entering the program mode during cordless operation, all calls coming to this station are ringback tone until the program mode is ended. Entering the pr ogram mode durin g DKT opera tion h as n o ef fec t on c urrent call status.

Entering Program Mode

1. Remove the handset from the base unit.

2. Press and hold

3. While holding

4. Release all three keys.

5. Press the cordless hands et until you t oggle to the DAT A ST ORE settings screen .

6. Press store (save) the setting when in DATA STORE step.

7. Press saving changes. To save the changes step to DATA STORE and press

592/ button on the upper right side of the

 to toggle th e settings for each program step or

7$/. at any time to exit PROGRAM without

and

 at the same time.





and

, press 7$/..

 before pressing 7$/..

1178

1178b

Strata DKT2004-CT Cordless Digital Telephone 10/02 17

Configuration

Entering Program Mode

8. Press 087( to step through the program steps in the reverse order. The LEDs above the

)~)buttons indicate the current setting for each of the

program steps. Each time the feature is entered and digit change their indication.

You see the following screens on the cordless LCD prompting you to configure your handset:

MUTE

 is pressed these LEDs

PROGRAM

R/VOL

SOFT KEY ON MODE

SOFT KEY OFF MODE

PASS MODE 70/71

REJECT MODE 70/71

F1 ON

F1 OFF

F2 ON

F2 OFF

R/VOLMUTE

R/VOL

RCV. LEVEL

TALK

NORMAL

RCV. LEVEL

-4 DB

TALK-QUIT 0-STORE

DATA STORE TALK-QUIT

F3 OFF

R/VOLMUTE

1179

18 Strata DKT2004-CT Cordless Digital Telephone 10/02

The Handset 4

This chapter covers the handset volume control and various functions related to the handset itself.

Handset Volume Level

➤ Press the 592/ button on the side of the handset

(shown right) while on a call to select a loud or soft volume level.

R/VOL

MUTE

1161

Ringer Volume Level

➤ While the telephone is idle, press the 592/ button

on the side of the handset to select ring volume. When the handset is returned to the base, the ring volume automatically switches to RING HIGH.

Note When the display is set for RING OFF, you

receive a vibration alert instead of the audible ring tone.

Mute

➤ Press and hold the 087( button to consult another pers on in the room without the

caller hearing you. Release the

Strata DKT2004-CT Cordless Digital Telephone 10/02 19

087( button to continue the conversation.

RING HIGH

R/VOL

RING LOW

R/VOL

RING OFF

R/VOL

1180

The Handset

Using the Handset

➤ Pick up the handset and press 7$/.. You may see “ACQUIRING LINK” on the

LCD. When the cordless digital telephon e communi cates between

the base unit and the handset, the screen goes to standby (shown right), and the telephone is ready to use.

If you see “ handset is at the range limit of your cordless digital telephone, do the following:

➤ During a call, move back in range within 20 seconds. ➤ In standby mode, move back within range.

Note When the LCD shows “DKT MODE,” the telephone has not been transferred to

NO SERVIC E” on the LCD when talking and the

cordless mode at the base.

1187

Charging the Handset

➤ Place the handse t on the b ase uni t eith er fac e down or f ace up (s hown be low), wit h

or without the belt clip attached. The battery pack in the handset automatically recharges in either position.) For

information on charging the Battery Pack, see page 14.

20 Strata DKT2004-CT Cordless Digital Telephone 10/02

The Handset

Switching a Call to Your Cordless Digital Telephone

You can switch a call from the d eskset to th e cordless digital te lephone or vice versa whether idle or talki ng.

Note Transf erring whil e idle or wh en calls are on hold results in a steady light

(skipping the flashing state).

➤ To transfer an active call

1. Press

&25'/(66 on the base unit.

The CORDLESS LED flashes.

2. Pick up the handset and press

7$/..

The CORDLESS LED lights steady. The DKT LEDs go out and LCD display shows CORDLESS MODE.

3. When you finish the call, place the handset back on the base unit to automatically hang up.

If the telephones are idle, the transfer takes place immediately without the need to pick up the handset.

1190

Strata DKT2004-CT Cordless Digital Telephone 10/02 21

1245c

The Handset

Switching a Call to the Desk Telephone

1. Press '(6. on the base unit. The DESK

LED flashes.

2. Pick up the handset on your desk telephone. The DESK LED lights steady.

3. Hang up your cordless digital telephone handset.

Note If the cordless AC Adapter is unplugged or if the

Strata CTX sy stem is turned off, the mode automatically changes to the CORDLESS mode.

Page ScrollMode Feature

1246

MSG HOLD

Cnf Trn

ABC DEF

JKL

TUV

OPER

F2 F4

DIAL

MNO

WXY

TALK

Msg

Mic

Spkr

6067

Spdial

Redial

Cnf/Trn

Hold

Vol

GHI

PRS

F1 F2 F3

Cordless Digital Telephone with Digital Telephone

22 Strata DKT2004-CT Cordless Digital Telephone 10/02

Using Memory

➤ To store a number

1. Remove the handset from the base unit.

The Handset

Using Memory

2. Press You he ar a beep and see “

0HP'LDO.

PHONE#--”.

3. Enter the number (up to 16 digits) you want to store.

4. Press You see “

0HP'LDO.

MEMORY#--”.

5. Enter the number (01~ 20) for the memory location you want to use. You hear a confirmation beep and see the message. The telephone then returns to

standby.

Note After pressing 0HP'LDO the second time, you ha ve 20 seconds to enter the

memory location number you wish to use. Otherwise, an error tone sounds and the unit returns to standby.

➤ To erase a stored number

1. Remove the handset from the base unit. You see “

2. Press

STORED”.

0HP'LDO twice.

You see “

DELETE#--”.

3. Press the memory location number you want to clear. You hear a long beep and s ee

number from memory.

➤ To dial a stored number

1. Remove the handset from the base unit.

2. Press

Strata DKT2004-CT Cordless Digital Telephone 10/02 23

7$/.

DELETED” which confirms that you h ave erased that

The Handset

Using Memory

...or press a designated function ke y with a l ine assigned to it. For example: Press

).

3. Press

0HP'LDO.

4. Enter the two-digit memory number (01~20) for that number from the keypad.

Your cordless digital telephone then dials the previously stored number. If you select a memory location that does not have a stored number, the handset beeps rapidly and the telephone does not dial.

Chain Dialing

On certain occasions, after dialing a number, you may be requested by the party or service you are calling to enter a special access code, such as when performing a banking transactio n. The access code can be st ored in one of the 20 memory loc ation s.

1. Remove the handset from the base unit.

2. Make the call by dialing directly or from one of the stored numbers in memory.

3. When prompted by the called party, press

0HP'LDO (as shown) and the memory

number of the access code at the appropriate time.

1245

Example:

1. Dial the number for your bank.

2. When the bank requests your account number press

0HP'LDO.

3. Using the handset, enter the two-digit memory location (01~20) for your account number. Your handset dials the number and you may proceed with your transaction.

24 Strata DKT2004-CT Cordless Digital Telephone 10/02

1245b

Features 5

This chapter gives you all of the cordless digital telephone features in alphabetical order beginning on page 25. Your cordless digital telephone provides many of the same features as a 3000-series corded digital telephone. In addition to the

+ROG

telephone’s access.

, &RQI7UQ and 0HP'LDO functions, you can use your cordless digital

)~) buttons to in voke th e f eatur es li sted below or to ga in mult iple -l ine

0VJ

When sharing the same station, your cordless functions as the first four buttons on a 3000-series telephone. The were preassigned upon system installation. Ask your System Administrator which

)~) button functions you may or may not have.

Account Code Calls

Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.

)~) buttons perform the same

)~) buttons

Strata DKT2004-CT Cordless Digital Telephone 10/02 25

Features

Account Code Call s

Verified/Non-Verified Account Codes

If programmed for Verified Account Codes, the system checks the account code you entered against a list created by the CTX System Administrator. The code you enter must be on the list for the call to proceed. Non-verified account codes must be of a uniform length specified by the CTX System Administrator.

Forced Account Codes

Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding.

➤ To dial using Forced Account Codes

1. Place a call in the normal method. If the call requires an Account Code, a burst of tone (Success Tone) is heard after

dialing the telephone number alerting you to enter the Account Code.

2. Enter the account number. When the number of digits designated for account codes has been entered, the

number will be checked against the verified list, if chosen, and the call will continue as normal. If the number of digits entered for the account code is not reached or the verified c ode does not match, the n re-orde r tone i s heard and the call is rejected.

You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your CTX System Administrator for these numbers:

911 2) _______ 3) _______

26 Strata DKT2004-CT Cordless Digital Telephone 10/02

Automatic Busy Redial

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are optional. They ca n be enter ed during a call and are used for tracking selected calls using SMDR call detail recording option.

If the system is set for Verified Account Co des, station users must enter a specific code when enteri ng the Voluntary Acc ount Code (s) or the co de is no t vali dated for th e SMDR call report. This does not affect the call.

There are two ways to dial using a Voluntary Account Code:

➤ To dial using the Account Code button

Features

1. After accessing a CO line, press the prompt you to “ENTER ACCOUNT CODE NOW.”

2. Enter the account code digits. The LCD prompt disappears upon entry of the first account code digi t. After the accou nt c ode i s entered, the time indicator is r est or ed in the LCD.

3. If your station is set for Verified Account Codes, you h ear confirmation tone whe n the code is valid. If the code is invalid, you hear two short tones.

4. Enter the Account Code. Your conversation is not interrupted.

$FFRXQW&RGH button. LCD telephones

➤ To enter an Account Code using access codes

Note It’s a good idea to warn the other party that you will be disconnected

momentarily when you enter the access code. Once t he code is entere d, you will be connected again.

1. After accessing a CO line, press is interrupte d; you and the oth er party cann ot hear each ot her. Y o u will hear fe ature dial tone.

2. Dial

3. Enter the account code digits. The prompt disappears upon entry of the first

. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”

account code digit. After the account code is entered, the connection is restored and the LCD shows the time.

&1)751. Once you press &1)751, your call

Automatic Busy Redial

This feature is not supported by the DKT2004-CT. It must be assigned to your DKT.

Strata DKT2004-CT Cordless Digital Telephone 10/02 27

Features

Automatic Callback

When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle.

Automatic Callback can also place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone. Then when you answer, it automatically rings the intended destination. The amount of time the sy stem will wait for an idle destination is set in system programming.

Automatic Callback is also known as “CO Line Queuing.”

➤ To set Automatic Callback

1. If you hear busy tone after dialing an outside line access code or a station number, press tone resumes.

$XWR&DOOEDFN or . Busy tone stops , fol lo wed by suc ces s ton e, then busy

2. Hang up. You can make other calls while waiting.

3. When the called station or outside line becomes idle, your telephone rings with a fast LED.

• If you called a busy station, the extension LED flashes green (incoming call)

and the called number displays.

• If you called a busy outside line, the extension LED flashes green (incoming

call rate). The seized line’s number displays.

4. Answer within about three rings (five to 180 seconds, set in programming) to prevent the callback from being cancelled. After you answer, you hear success tone, and the LED flashes green (in-use).

If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cance lled. You will be called again the n ext time a l ine becomes idle.

If you were attempting to make an outside call, the telephone number is automatically dialed, including the account code or override codes that were used.

➤ To cancel ACB

➤ Press $XWR&DOOEDFN or extension button + .

28 Strata DKT2004-CT Cordless Digital Telephone 10/02

Auto Redial

This feature enables you to automatically redial the last number (outside or [DN]) called by pressing buttons on the telephone.

Features

Auto Redial

5HGLDO. 5HGLDO must be programmed as one of the four flexible

1. Press an available [DN] or that you used to dial the telephone number that you wish to redial. You hear dial tone.

2. Press

5HGLDO. The last telephone number you dialed is automatically redialed.

Call Forward

System

System Call Forward (which is set in Programming) automatically directs calls to a predefined location, such as Voice Mail. See your CTX System Administrator to determine which type of Call Forward you have, as well as the Call Forward location.

Station

Station Call Forward enables you to assign Call Forward destinations for each extension on your ph one. Ea ch ex tension can be independently set for a different Call Forward feature.

/LQH. Make sure tha t you press the same [DN] or /LQH

Call Forward must be set prior to receiving the call. The following calls to your station can be forwarded:

• Internal calls

• Auto Attendant calls

• Outside lines that ri ng only your station

• Transferred internal or incoming line c alls

Strata DKT2004-CT Cordless Digital Telephone 10/02 29

Features

Call Forward

Call Forward Cate gories

You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings.

• Call Forward Any Call – Forwards any call, whether an internal call or incoming

line call.

• Call Forward - Incoming Line – Forward incoming line calls only.

• Call Forward Any Call - Set for Another Station – Enables you to forward all

calls for another telephone within your telephone system.

• Call Forward - Incoming Line Set for Another Station– Enables you to set

forwarding of incoming line calls for another telephone within your telephone system.

• Call Forward System – Forwards the calls to the destination preset for the entire

telephone system, commonly voice mail.

• Call Forward - External Location – Forwards incoming line calls that ring

directly to your extension to a destination outside the system.

You can change your forwarding destination from outside the system using the DISA feature. See your CTX System Administrator for DISA telephone numbers and security code access.

Call Forward Sett ings

• Call Forward All Calls – Forwards all calls immediately.

• Call Forward Busy/Do Not Disturb – Forwards calls immediately when your

extension is busy or in Do Not Disturb (DND) mode. In Tone-fir st systems with multiple lines, Ca ll Forward Busy forwards calls only

when all li ne appearances are in use. In Voice-first systems, Call For ward Busy forwards all calls any time your telephone is in use.

• Call Forward - No Answer – Forwards all calls to your station whenever you do

not answer the call within a designated time (set by you when you enable the feature).

30 Strata DKT2004-CT Cordless Digital Telephone 10/02

• Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to you r

station whenever you are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature).

• Call Forward Cancel – Cancels the set Call Forward feature. Notice that each

category of Call Forward has a different code for canceling.

Station Call Forward Procedures

The following table contains Call Forwar d Button sequences. You can do a Call Forward function by entering the button sequence as described.

Some Call Forward features require a Pass Code entry . Use the following procedure to change your Pass Code.

➤ To change your Pass Code

➤ Press Extension butt on + + ext. no. + old Pass Code (1~15 digits) + + new

Pass Code (1~15 digits) +

.

Features

Call Forward

➤ To use the Call Forward button sequence

➤ Follow the instructions in the following table, shown under “Button Sequence.”

Some features require additional input, such as:

• Destination – If the destinat ion is an outside number, press

destination. The CTX accepts destination numbers of up to 32 digits.

• Timer – This is a two digit entry representing how long (eight to 160 seconds)

your telephone should ring before forwarding the call. If you enter one digit,



you must press

after entering the single digit.

• Pass Code – A four-digit code established by system programming to prevent

unauthorized changes. The code applies to the station to be forwarded; not to the station entering the code.

Note In the following table, (Tone) means that a confirmation tone will play at that

point in the sequence.



after entering the

Strata DKT2004-CT Cordless Digital Telephone 10/02 31

Features

Call Forward

Table 2 Call Forward Procedure

Feature Button Sequence

Call Forward Any Call - Internal and Incoming Line Calls:

Forwards any ca ll, w het he r an internal call or incoming l i ne ca l l.

All Calls Extension button + Busy Extens i on button + No Answer Extension button + Busy No Answer Extension button + Cancel Extension button +











(Tone) + Des tin at io n No. (Tone) (Tone) + Dest. No. (Tone) (Tone) + Dest. No. (Tone) + Timer + + Dest. No. + Timer +



(Tone)

Call Forward - Incoming Line Calls:

Forward incoming line calls only.

All Calls Extension button + Busy Extens i on button + No Answer Extension button + Busy No Answer Extension button + Cancel Extension button +











(Tone) + Dest. No. (Tone) (Tone) + Dest. No. (Tone) + Dest. No. (Tone) + Timer (Tone) + + Dest. No. (Tone) + Timer (Tone) + (Tone)

Call Forward Any Call - Set for Another Station:

Enables you to forward all calls for another telephone within your telephone system.

All Calls

Extensi o n but t on + (Tone)



(Tone) + ext. no. + Pass Code (T one) +



+ Dest. No. +



Busy

No Answer

Busy No Answer

Extensi o n but t on + (Tone)

Extension button +



(Tone) +

+ Timer +

Extensi o n but t on +



Timer +

(Tone)

Cancel Extension button +









(Tone) + ext. no. + Pass Code (T one) +

(Tone) + ext. no . + Pa ss C ode (Tone) +



(Tone)



+ Dest. No. +



+ Dest. No.

+ ext. no. + P ass C od e +  (Tone) + Dest. No. (Tone) + 

(Tone) + ext. no . + Pa ss C o de +  (Tone)

32 Strata DKT2004-CT Cordless Digital Telephone 10/02



Call Park Orbits

Table 2 Call Forward Procedure (continued)

Feature Button Sequence

Call Forward - Incoming Line Call - Set for Another Station:

Enables you to set fo rwarding of incoming line cal l s f or anot he r t elephone within your telephone system

Features

All Calls

Busy

No Answer

Busy No Answer Cancel Extension button + Change Pass Code

Call Forward - System:

Forwards the calls to the destination preset for the enti re telephone system, com monly voice mail.

Activate Cancel

Extension button + (Tone) +

Extensi o n but t on + Pass Code (Tone) +







+ Timer +



+ Timer +

(Tone) (Tone)













(Tone) + ext. no . + Pa ss C o de +



(Tone) + ext. no . + Pa ss C o de +  (Tone) + Dest. No.



(Tone) + ext. no . + Pa ss C o de +  (Tone)

(Tone) + ext. no. (Tone) + old Pass Code +  (Tone) + new



(Tone) + D es t. No.



(Tone) + D es t. No.



(Tone) + D es t. No.

Call Park Orbits

The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.

Once you have parked a call in an orbit, you can:

• Hang up and retrieve the parked call at a late r time

• Originate another call

• Access a voice paging device to announce the parked call for pickup from another

station

Strata DKT2004-CT Cordless Digital Telephone 10/02 33

Features

Call Park Orbits

If you park a call and it is not retrieved, it will recall to the parking station and one of the following occurs:

• If your station is idle when the sys tem Call Park recall timer expires, th e parked

• If your station is busy, the parked call camps on.

If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD.

➤ To park a call

call automatically recalls to your station.

1. While on a call, press

3DUNLQ2UELW

...or &1)751 + . The LED flashes green (consultation-hold).

2. Specify the Park Orbit using one of the following:

• Press

~. The chosen orbit appears on the LCD.

and the system automatically selects a General Park Orbit between



• Enter a valid extensi on.

• Press

 and the system automatically selects your extension as the orbit.

3. Hang up. The caller’s extension or line number and the orbit numbe r ar e s hown. I f the parked call is not retrieved within a specified time, the call rin gs back to your phone. When a p arked ca ll rec alls y our phone, the LCD shows the li ne or e xtension that is rec alling and the orbit number.

➤ To retrieve a parked call

1. Press

2. Enter the Orbit Number where the call is parked or you are calling. You cannot use flashes a t the in-use rate when the call is retr ieved.

3DUNLQ2UELW...or your extension button +.

 for the extension from which

to retrieve a parked call. The extension LED



34 Strata DKT2004-CT Cordless Digital Telephone 10/02

Call Pickup

You can pick up a ca ll that is ringing another stati on’s extension, a call placed on hold at another station and other types of calls. When you pick up an internal call, the calling station and the called station displays on your LCD.

Group Pickup

Stations can be assigned in system programming to Pickup Groups. As many as 32 groups can be cr eate d to ena ble yo u to easi ly pic k up inc omin g (new or tran sferr ed) or internal calls that are ringing stations that are in your group or in other groups. This feature does not pick up held calls. You may belong to more t han o ne g roup. See your CTX System Administrator for group assignments.

Page/Internal Call Pickup

This feature pick s up Int ernal (sta tion t o stat ion), Gr oup Page, and Al l Call Page cal ls. If these ty pes of calls occur at the same time, the pickup p r iority is st ation-to-s tation and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively.

Features

Call Pickup

➤ To perform Call Pickup

1. Press an extension button.

2. Enter a code from the following table.

Table 3 Call Pickup Feature Codes

For Incoming Calls: Dialing Description

Group Directed Extension

Directed Group

Directory Number Any External Call

 

+ Primary

Ext. No.



No.





+ Group

+ Ext. No.

Picks up a call ringing to a member of your pickup group. Picks up a call ringing on any line appearance of the telephone

specified by its Primary extension number. Picks up a call ringing to a term inal in the specified Pickup

Group. Picks up a call ringing to the specified extension number only.

Other lines ringing on the same phone are unaffected. Picks up any incoming outside line call.

Strata DKT2004-CT Cordless Digital Telephone 10/02 35

Features

Call Pickup

Table 3 Call Pickup Feature Codes (continued)

For Calls On Hold: Dialing Description

Local Retrieve Remote Retrieve

Outsid e Line Retrieve

Directed Extension Retrieve

Notes

• The Primary extension number is the directory number by which the phone set is

defined. Other, non-primary extension numbers may also appear on the phone. By convention, the Primary extension number is assigned to the first button on a multi-button telephone.

• If more than one call i s on hold , the call o n the telep hone’s lowest button number is

picked up.

• Ringing calls are picked up over held calls as a priority.

 

Ext. No.



Line No. (1~128)



+ Primary

+ Outside

+ Ext. No.

Picks up a call held on the telephone from which it is dialed. Retrieves a call he ld on t he t elephone specified exte nsion

number. Picks up a call held on the specified CO line regardles s of th e

telephone placin g t he ca l l on hol d. M ust enter three digits (e.g., 007).

Picks up a call held on the specified extension num ber, regardless of the in strument(s) on which i t appears.

36 Strata DKT2004-CT Cordless Digital Telephone 10/02

Call Waiting

Call Waiting places an inc oming ca ll in que ue and alert s you wi th a wa rning tone. Th e [DN] or Line LED flashes at the on-hold rate.

Features

Call Waiting

1. If you are talking, press

+2/'

...or the flashing [ DN]. The call you are on i s placed on h old and you ar e connect ed to the waiting call. The [DN] or

...or

/LQH if your telephone has the Auto Hold feature. See your System

/LQH LED lights steady.

Administrator to find out if you have Auto Hold. ...or the ringing [DN] or

you to the transferred call. The [DN] or

WDON. The existing call is disconnected. The camped-on line rings your

...or telephone and the

/LQH LED flashes at the incoming ca ll rate.

2. Press a [DN], then

/LQH.This disconnects the current call and then connects

/LQH LED rem ains steady.

/LQH

...or WDON again.

Direct Station Selection Buttons (Hotline)

This optional feature enables you to use a '66 button to connect directly to another station’s line extension. The DSS LED shows the status (idle/busy) of the station and/ or the stat ion’s primary extension. For example, a station’s DSS button LED shows busy (light steady red) when the station is:

• busy on a call on any button

• idle but all appearances of the station’s extension are in use by other stations.

When the station is in DND, the LED flashes red.

➤ To connect directly to another station’s extension

1. When connected to a line or another station, press The original party is put on-hold. You can call a station even if the DSS LED

shows busy (steady red).

2. Announce the call...or transfer the call by hanging up or pressing

Note You can transfer the call to an id le or busy station.

Strata DKT2004-CT Cordless Digital Telephone 10/02 37

'66.

5HOHDVH.

Features

Do Not Disturb

If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone. You can start dialing at any time during either tone.

If you put your Primary extension into DND mode, all calls to that telephone are rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No Answer, the call is redirected to the forwarding destination immediately.

If you put an extension other than the Primary extension into DND, only calls to that extension on your phone will be blocked. Appearances of that extension on other telephones continue to ring.

➤ To activate DND on your Primary extension

➤ Press 'R1RW'LVWXUE or (hear Suc cess Tone). The LED li ghts st eady red

and DND mode is activated for the entire station.

➤ To activate DND on a non-Primary extension

➤ Press the desired extension appearance and 'R1RW'LVWXUE or (hear

Success Tone). The LED lights steady red and DND mode is activated for that extension on your phone.

➤ To deactivate DND

➤ Press 'R1RW'LVWXUE or  (hear Success Tone). The LED lights goes out

and DND mode is de-activated.

Setting DND for An other Extension

➤ To activate DND for another extension

➤ Enter  (hear Entry Tone) + the Primary ex tensi on of the remote ex tensi on +

the pass code + Primary extension on the target telephone.

 (hear Success Tone). This sets DND as if activated by the

38 Strata DKT2004-CT Cordless Digital Telephone 10/02

➤ To deactivate DND for another extension

➤ Enter  (hear Entry Tone) + the Primary ex tensi on of the remote ex tensi on +

the pass code +

 (hear Success Tone). This removes DND from the target

telephone.

➤ To change your DND Pass Code

➤ Enter  (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + 

(hear Entry Tone) + new pass code + (hear Succ ess Tone). If you activate DND while a call is ringing, the ringing stops. The LED continues

to flash on your telephone and ring on other appearances.

Door Lock(s)

Your telephone may have 8QORFN'RRU button(s), which enable you to unlock a door. Each

8QORFN'RRUbutton is programmed for a specific lock.

Features

Door Lock(s)

Door Lock

No.

06 17 28 39 410 5

Location

Door Lock

No.

Location

➤ To unlock a door

➤ Press the specific 8QORFN'RRU button or  + the Door Lock Number (see

above table). The door unlocks for three~30 seconds (set in system programming). The Unlock

Door LED is lit while t he door is unlocked.

Strata DKT2004-CT Cordless Digital Telephone 10/02 39

Features

Door Phone(s)

Door phones can be used to call telephones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area.

The number of poss ible door pho nes varie s by S trata CTX s ystem, with up to 24 as the maximum for larger systems.

LCD telephones dis pl ay the door phone name I D whe n c al ls ar e made t o or from door phones. Check with your CTX WinAdmin programmer to find out the names and locations of your system’s door phones and record them in below.

Door Phone Name/Location Door Phone Name/Location

➤ To answer a door phone call

➤ Lift the handset while the door phone is still ringing. The extension LED flashes

green (in-use) and you are connected to the door phone. ...or to pick up door phone calls ringing someone else’s phone, press extens ion +

 + directory number.

40 Strata DKT2004-CT Cordless Digital Telephone 10/02

Emergency Ringdown

➤ To call/monitor a door phone

1. With the handset off-hook, press a extension. You hear dial tone and the LED flashes green (in-use).

Features

2. Press your telephone and the called door phone. You can audibly monitor the area ar ound the door phone.

 + extension for the door location. A two-way talk-path exists between

➤ To call from a door phone

1. Press the door phone button and then release it. You hear a distinctive ringing tone–one or five times (set in system programming).

2. When answered, speak at a normal voice level in the direction of the door phone.

Emergency Ringdown

If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialed a number or have dialed no digits at all. Each station is programmed with its specific emergency ringdown destination.

A station number o r a gr oup pilot number can be specifie d a s a n e me rgency ringdown destination. In a private network, the station or pilot number must be in the same network node. Remote emergency destination and door phones are not permitted.

Held Calls

Calls on hold c an be r eleas ed aut omatica lly i f the held p arty h angs up and the netw ork provides a hold-release signal.

Important! The DKT2004-CT does not support Exclusive Hold.

Placing Line Appearances or [DN] Calls on Hold

➤ Press +2/'. The Line or [DN] LED flashes green at the on-hold rate.

You hear recall tone when your stat ion i s idle (or t wo times only wh en busy) if yo u do not retrieve the held call before “Hold the recall” time set in system programming expires.

Strata DKT2004-CT Cordless Digital Telephone 10/02 41

Features

Held Calls

Retrieving Held Calls

Using Automatic Hold

➤ Press /LQH or the [DN] that is on hold.

The Line or [DN] LED flashes at the onhold rate.

HOLD NO. 6753

talk

Automatic Hold ena bles you to place a ca ll on hold by pressi ng anoth er /LQH or [DN]. You do not have to press call without having to press

+2/'. You can also switch between a new and the original

+2/'. Automatic Hold is assigned on a station-by-

station basis in system programming.

➤ Press another /LQH or [DN] to rec eive or orig inate a new call, while on one call .

The original Line or [DN] LED flashes at the on-hold rate and the original call is placed on hold.

The LED of the new call lights steady and the new line is accessed.

Switching Between Calls

➤ Press /LQH or [DN] of the held call .

The Line or [DN] LED jus t pla ced on ho ld fl ashes at the o n-hold rat e, and th e LED of the Line just accessed lights steady.

42 Strata DKT2004-CT Cordless Digital Telephone 10/02

ISDN Outgoing Calling

This feature enables calling over Integrated Services Digital Network (ISDN) trunks, provided that you are conn ected to a S trata CTX and th at you subscribe t o ISDN lines. ISDN trunks offer faster call connection setup and more connection circuits.

An ISDN call is initiated automatically with a timer or with a start sequence. The method depends on your system’s programming. See your System Administrator to determine the method.

1. Access an outside CO line

2. Dial the number.

Features

ISDN Outgoing Calling

3. Press The dialed digits are not sent until you press this button or until the timer expires.

6WDUW.

Subaddress

Subaddress digi ts can be requir ed for d iali ng anothe r depar tment or sending a call t o a printer.

1. Access an outside CO line.

2. Enter th e number.

3. Press

4. Enter the subaddress.

5. Press timer expires.

6XE. Sub informs the system that the digits following are the subaddress.

6WDUW. The dialed digits are not sent until you press this button or until the

Strata DKT2004-CT Cordless Digital Telephone 10/02 43

Features

Message Waiting

Use your 0VJLED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and

LCD messages. One message is reserved for the Message Center. Your phone can be programmed to have up to four addi tional (flexible) Message

Waiting buttons/LEDs. Ask and check mark if these buttons have been programmed on your phone. If so, substitute them when the following steps.

Responding to a Lit Msg LED

1. Press 0VJ, then lift the handset. Your phone rings the extension or voice mail device that sent the indication. The LED continues to flash red.

2. After answering the message(s), place the handset back on-hook.

0VJ button/LED is mentioned in the

3. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3 above to retrieve th em. Voice mail devices turn off the LED/LCD indications after a short delay, after you checked all messages.

4. To manually turn off your Msg LED, press your extension button, then press

. Do this step for each message received.

44 Strata DKT2004-CT Cordless Digital Telephone 10/02

Off-hook Call Announce

Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed t o either announce automatical ly or to announce after you p res s a but ton on you r dial pad. The dest inat ion tel ephone must be programmed to accept a n OCA. The announc ement may be del ivered over the handset or the speaker.

Handset OCA can operate on any digital telephone. Speaker OCA requires the addition of a special circuit board inside the DKT speakerphone.

➤ To make an OCA call

➤ Manual – Dial a n exten sion. When you hea r busy tone, p ress  and, a fter one lon g

tone, you can talk t hrough the speaker of the destina tion tel ephone. The p erson you are calling has answering options described below.

➤ Automatic – If your telephone and the extension you are calling have been

programmed for Automatic OCA, you can talk through the speaker of the destination telephone without hearing the busy tone and without dialing

Features

Off-hook Call Announce

.

Override Calls

The available override features are:

Busy Override

Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker.

➤ To use Busy Override

➤ After reaching a busy station, press . A muted tone is heard at the busy station,

indicating that a call is waiting. The station number displays.

Strata DKT2004-CT Cordless Digital Telephone 10/02 45

Features

Override Calls

Do Not Disturb Override

Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in. Your telephone may be programmed to block DND Override from other telephones. Your station’s LCD shows the station you have called is in the DND mode.

OCA is possible to DND stations from stations that are programmed for DND Override.

➤ To use DND Override

➤ After reaching a station in DND mode, press . A tone signal is heard at the DND

station, indicating a call is coming in. On your station, the LCD shows the station number you have overridden.

Your LCD displ ays Override.

DND OVR DENY, if the station you called denies DND

Executive Ov erride

Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones.

➤ To perform Executive Override

➤ After reaching a busy station, press 

...or, if you have an LCD telephone, use the OVRD Soft Key. You enter a conference wit h the busy stat ion and the par ty to whom he was talki ng.

The called parties may hear an optional tone signal prior to your entering the conversation.

Your LCD displ ays Override. If you do not have Override privileges, you will camp on.

EXEC OVR DENY, if the station you called denies Executive

46 Strata DKT2004-CT Cordless Digital Telephone 10/02

Class of Service Ove rride

By dialing a Class of Service Override code, a user can change a station’s set of privileg es to one associated with the override code. W hen the call is terminated and another is attempted from the same station, the original Class of Service is applied. This allows selected users to override restrictions that are placed on any telephone in the system.

➤ To perform Class of Service Override

1. Access an outside line. You hear dial tone and the LED flashes at the in-use rate.

Features

Paging

2. Press

3. Enter the Class of Service Override Code (four digits). You hear dial tone. For security rea sons, the ov erride c odes are onl y availa ble on a se lected ba sis. See your CTX System Administrator.

4. Dial a telephone number.

&QI7UQ + . Dial tone stops. Your LCD prompts you to enter a code.

Privacy Over rid e

This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up to three stations can be connected to a CO line). You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode.

Station user s with appearance to enter their conversations, even if the station entering the conversation is not programmed for Privacy Override. (see “Privacy” on page 49.)

Paging

3ULYDF\5HOHDVH can allow stations wit h the shared button

Station users can make page announcements to telephones and external speakers. Check with your CTX System Admi nis tr ator to f i nd out the zone numbers for var iou s paging groups.

➤ To make a Page Announcement to a phones or external speakers

1. Lift the handset, press extension and enter a paging access code.

2. Make your announcement, then hang up.

Strata DKT2004-CT Cordless Digital Telephone 10/02 47

Features

Paging

➤ To make a Group Page

➤ Press *URXS3DJH and enter the Group number (01~16)

...or press extension +

 and enter the zone number.

Answering a Page

➤ To answer a Group Page, lift the handset off-hook, press extension + and

enter the Group number.

➤ To answer an External Group Page, lift the handset off-hook, press extension +

and enter the Group number.

All Call Page

You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.

➤ To make an All Call Page

1. With the handset off-hook, press all phones in t he All Call Page Gr oup but , depen ding on syste m pr ogramming , you may or may not page external speakers.

2. Make your announcement then hang up.

$OO&DOO3DJH...or extensi on + . This pag es

➤ To answer an All Call Page

➤ Lift the handset off-hook, press extension + .

Emergenc y Page

An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices.

➤ To make an Emergency Page, lift the handset off-hook, press extension + . ➤ To make an Emergency Page to a group, lift the handset off-hook, press extension

 and enter the Zone number.

48 Strata DKT2004-CT Cordless Digital Telephone 10/02

Privacy

Privacy controls the ability of more than one person to use the same extension or CO line at the same ti me. Privacy applies to multi pl e appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons.The application of Privacy to individual telephones is controlled in system programming.

By default, the system is private. If you are in a conversation, another telephone with an appearance of the line on which you are talking cannot intrude unless that telephone has been programmed for Privacy Override. In that event, the other telephone may enter and leave the conversation at will. If all users are provided with Privacy Release in Class of Service, the system will function as non-private.

Features

Privacy

Your phone may be equipped with a button. On a normally private telephone, appearances of you line to join the conver sation. On a normall y non-private tel ephone,

3ULYDF\RQ/LQH allows you to exclude others. The Privacy condition may be

toggled at any time during a conversation. At the end of the conversation, the line’s privacy condition returns to its original state.

3ULYDF\5HOHDVH and/or a 3ULYDF\RQ/LQH

3ULYDF\5HOHDVH allows other

➤ To use Privacy Release

➤ While on a CO line call, press 3ULYDF\5HOHDVH. The LED lights red. The

outside line f lashes at all appea rances. When anoth er stati on user ent ers the out side line call by pressing a common outside To add a third station, press

3ULYDF\5HOHDVH again; the process repeats.

/LQH, the Privacy Release LED turns Off.

➤ To set/cancel Privacy

➤ Press 3ULYDF\RQ/LQH to set privacy. The LED lights steady red. Others are

blocked from entering your outside line ca lls when they press a common button

...or press

3ULYDF\RQ/LQH again to cancel the feature. The LED turns Off.

/LQH

Redial

Use this button to redial the last number dialed from your phone.

➤ To redial the last number, press 5HGLDO or

Strata DKT2004-CT Cordless Digital Telephone 10/02 49



.

Features

Release and Answer

Release and Ans w er

This feature enabl es you to au tomatical l y disconne ct or transfer an active call and answer a new call with the push of a button, instead of with the handset.

Note Your telephone must be programmed with 5HOHDVHDQG$QV.

➤ Press the 5HOHDVHDQG$QV.The Line or [DN] LED flashes to indicate a new

incoming call whil e you ar e connec ted t o th e exis ting c all. You hear a muted, Busy Override or Camp-on-busy tone. The original call is released and you can answer the new call.

&1)751 and dial a “transfer-to” destination. Then, press 5HOHDVHDQG

...or

$QV

. This transfers the original call and answers the new call.

'66 of a “transfer-to” destination, then press 5HOHDVHDQG$QV. This

...or transfers the origi nal call and answers the new call.

Speed Dial

Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorization codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established.

There are two types of Speed Dial.

• Station – Your CTX System Administrator allocates a bl ock of up to 10 0 per son al

speed dial number s in inc rements o f 10 per phone. You have exclusive us e of the m.

• System – All telepho nes in you r syst em can shar e a lis t of up to 800 System Spe ed

Dial numbers under the exclusive control of the CTX System Administrator. In some cases, System Speed Dial will allow you to reach numbers that you would not be allowed to dial directly from your telephone.

50 Strata DKT2004-CT Cordless Digital Telephone 10/02

Making a Call Using Speed Dial

1. Dial  ...or press 6SGLDO

2. Then, dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers 100~199. Sy stem Spee d Dia l number s occupy numbers 20 0~999.

Tone/Pulse Dialing

With some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses.This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones.

Note With ISDN calls, when 7RQH'LDO6HOHFW is press ed, all of the dig it s ente red

after that point will be sent with touchtones.

Features

Tone/Pulse Dialing

➤ To change Tone Dialing

1. Access an outside line.

2. Dial a telephone number.

3. While on the call, press programmed for rotary dial pulses, access the outside line and dial the telephone number like any other call described in this user guide.

The Tone LED lights steady red and you are a ble to send to ucht ones wit h your d ial pad. The feature is cancelled when the call is completed.

7RQH'LDO6HOHFW. Although the outside line is

Voice Mail - Direct Transfer

The Strata CTX enabl es you to tr ans fe r a cal l di rec tl y to a voi ce mai lbo x with out fir st ringing that person’s telephone.

➤ To transfer a call directly to Voice Mail (VM)

1. While on a call, press

2. Enter

. You hear entry tone.

&1)751. You hear feature dial tone.22

Strata DKT2004-CT Cordless Digital Telephone 10/02 51

Features

Voice Mail - Direct Transfer

3. Enter the VM mailbox number (usually the same as the extension n umber), the n press

. The call transfers immediately and your extension becomes idle.

52 Strata DKT2004-CT Cordless Digital Telephone 10/02

Feature Access Codes A

This appendix contains Feature Access Codes which are entered as a sequence on your telephone to use a partic ula r fea tur e.

Also, the Call Forward Feature Access Codes sometimes have special requirements for entering a destination and a tim er. Refer to “To use the Call Forward button

sequence” on page 31 for more details on these entries.

Table 4 Feature Access Codes

Feature Feature Access Code Seque nces

Account Code Attendant Console Automatic Busy Redial - On Automatic Busy Redial - Off Automatic Callback Cancel Background Music

Phone Speaker On Ext. button + Phone Speaker Off Ext. button + External Speaker On Ext. button + External Speaker Off Ext. button +

Call Forward - Any Calls (Internal and External)

All Call Ext. button + Busy Ext. button + No Answer Ext. button + Busy No Answer Ext. button + Cancel Ext. button +

&1)751    



   

   



+ Account code digits

+ source number +

+ Dest. No + Dest. No. + Dest. No. + Timer + + Dest. No. + Timer +



 

Strata DKT2004-CT Cordless Digital Telephone 10/02 53

Feature Access Codes

Voice Mail - Direct Transfer

Table 4 Feature Access Codes (continued)

Feature Feature Access Code Seque nces

Call Forward - External (Outside) Calls

All Call Ext. button + Busy Ext. button + No Answer Ext. button + Busy No Answer Ext. button + Cancel Ext. button +

Call Forward - Remote Activation

All Call Ext. button + Busy Ext. button +

No Answer

Busy No Answer Cancel Ext. button +

Call Forward - External Calls - Remote Activation

All Calls Ext. button + Busy Ext. button +

No Answer

Ext. button +



+ Ext. button +



Ext. button +



No. +





   

 







  

+ Timer +

+ Dest. No. + Dest. No. + Dest. No. + Timer +

+ Dest. No. + Tim er +

+ ext. no. + Pass Code + + ext. no. + Pass Code + + ext. no. + Pass Code + + Dest. No. +  + Timer

+ ext. no. + Pass Code +

+ ext. no. + Pass Code + + ext. no. + Pass Code + + Dest. No. +  + ext. no. + Pass Code + + Dest.



 



+ Dest. No. +



+ Dest. No. +



+ Dest. No. +





+ Dest. No. +



+ Dest. No. +

 



+ Timer



Busy No Answer Cancel Ext. button +

Change Pass Code Ext. button +

Call Forward - System

Activate Cancel

Call Park

Activate Retrieve Ext. button + System Orbits

Ext. button +



No. +

 

&1)751

~

+ Timer +

 



 + Dest. No. +



+ ext. no. + Pass Code +

+ ext. no. + old Pass Code +  + new Pass Code +

+ Orbit Number

+ Orbit Number



+ ext. no. + Pass Code +



+ Dest.





54 Strata DKT2004-CT Cordless Digital Telephone 10/02

Table 4 Feature Access Codes (continued)

Feature Feature Access Code Seque nces

Call Pickup

Feature Access Codes

Voice Mail - Direct Transfer

Incoming - Group Pickup Ext. button + Incoming - Directed Terminal

Pickup Incoming - Direct ed G r oup

Pickup Incoming - Directed Extension

Pickup On hold - Local Retrieve Ext. button + On hold - Remote Retrieve Ext. button + On hold - Outside line

Retrieve On hold - Directed Ext e nsi on

Retrieve Incoming - Any External Call Ext. button +

Conferencing - Three Way Dialing



Dial



Dial

 

Ext. button +









+ Ext. Number to be picked up





 







+ Group Number to be picked up

+ Ext. Number

+ Remote Ext. No. + Line on hold

+ Ext. No. on hold



DISA Security Code - Change Do Not Disturb

Local - On Local - Of f Remote - On Remote - Off

Door Lock Control Door Phone Calling Emergency Call Flash - Short Flash - Long

Strata DKT2004-CT Cordless Digital Telephone 10/02 55

+ old Security Code (1~15 digits) +  + new Security Code (1~15

digits) +

        



+ ext. no. + Pass Code Nu m be r +

+ ext. no. + Pass Code Nu m be r + + Door Lock Number + Door Phone No.

 

Feature Access Codes

Voice Mail - Direct Transfer

Table 4 Feature Access Codes (continued)

Feature Feature Access Code Seque nces

LCD Language (Change) LCR (Outgoing Call) Message Waiting (MW)

Release a receiv ed MW Retrieve a rece ived MW

Activate MW at another Station without Ringing

Cancel MW at another Station without Ringing



+ Language No.



 



+ Ext. no.



+ Ext. no.

Messaging - Advisory

Advisory Message Activation

Advisory Mess age Cancellation

Private Network Ac cess Code + Private Network No. Night Ring Answer Off-hook Call Announce

(Manual Mode)



+ Message No.





Voice First:



; Tone First: , , or



Override

Busy, Do Not Disturb Executive

Paging

Page All Groups Page Individual Groups Emergency Page - Individual

Group Emergency Page - All Groups Answer Page - All Groups Answer for External Group

Page

Repeat Last Number Dialed

 

 

+ Group Number



+ Group Number

 





+ Zone Number



56 Strata DKT2004-CT Cordless Digital Telephone 10/02

Table 4 Feature Access Codes (continued)

Feature Feature Access Code Seque nces

Feature Access Codes

Voice Mail - Direct Transfer

Speed Dial Regist er

Station (00~99)

System

Start Application Substitution of Dial “” Substitution of Dial “”

Travelling Class Override

Enter Code Change Code

User Programming Mode





+ Index Number ( 00~99)





+ Index Number ( 000~099)





+ Index Number ( 100~199)





+ Index Number ( 200~299)



 + Index Number (300~3 99)





+ Index Number ( 400~499)





+ Index Number ( 500~599)





+ Index Number ( 600~699)





+ Index Number ( 700~799)



 



 

+ Index Number + old Code +  + new Code +





Voice Mail (VM)



Direct Transfer to Voice Mail

Volume Control - Beep Volume Control - Ringing

Strata DKT2004-CT Cordless Digital Telephone 10/02 57

+ Ext. Number

 

Feature Access Codes

Voice Mail - Direct Transfer

58 Strata DKT2004-CT Cordless Digital Telephone 10/02

Troubleshooting

and Specifications B

This appendix cont ains addit ional inf ormation for your cordle ss digita l telephon e. It is divided into:

• Installing Optional Headset

• Troubleshooting

• Range and Performance

• Nine Simultaneous Conversation Channels

• Radio Interference

• Specifications

• Available Optional or Replacement Items

• Access Codes

Strata DKT2004-CT Cordless Digital Telephone 10/02 59

Troubleshooting and Specifications

Troubleshooting

If your cordless telephone is not performing to your expectations, try these suggestions. If you are still unable to resolve the problems, contact your telephone system administrator. Do not attempt to service this unit yourse lf. All service must be done by qualified service personnel.

Problem Suggestion

CHARGE LED does not come on when handset is placed on base unit.

Make sure the AC adapter is plugged into the base unit and wall outlet.

If the AC adapt er i s pl ugged int o a wa ll o utl et wi th a s witc h, make sure the switch is turned on.

Make sure the hand set is properly seated in the base unit. Make sure the nickel-cadmium battery pack is properly placed on

the handset. Make sure that the ch ar gi ng contacts on the handset and base

unit are clean.

Conversation int errupted frequently.

7$/. and get no dial tone. Move closer to the base unit.

Press

Cannot configure t he cordless digital telephone.

Handset does not rin g.

Tone noise Move cordless telephone to the right side of the D KT. Other problems Contact your telep hone system administr at or.

Make sure that the ba se unit antenna is fully vertical. Move closer to the ba se un it .

Check both ends of al l telephone line cords for go od connections.

Make sure the AC adapter is plugged into the base unit and wall outlet.

The nickel-cadmium battery may be weak . Cha rge the battery pack for 8-10 hour s.

Check the Ringer Alert setting. It may be set to Ring Off. Make sure the base unit antenna is fully vertical. The handset may be t oo far away from the base uni t .

60 Strata DKT2004-CT Cordless Digital Telephone 10/02

Range and Performance

The cordless digit al telephon e is designed to ope rate up to 1.1 miles fr om the base in a completely unrestricted test environment. Typically, ranges of 300 to 400 feet are possible, depending upon the structure of the building the telephone is used in.

For optimum range and performance from your cordless digital telephone, try the following options:

• Place the base units at least 3 to 6 feet away from the deskset; at least 3 feet from

metal structures; and at least 6 feet from computers, fax machines or other electronic equipment.

• Use an AC outlet not associated with computer or electromagnetic equipment.

• Wherever possible, put the base units in the middle of the coverage area.

• Mount the base units high in the room, for maximum range.

Troubleshooting and Specifications

Range and Performance

• Locate 3 or less cordless teleph ones 12 feet apart.

• Locate 4 to 10 cordless telephones 20 feet apart.

Nine Simultaneous Conversation Channels

The cordless digital telephone has nine operating channels available. A common misconception is that this limits a customer to nine cordless phones. This

is not the case. Each cordless digital telephone can operate on any of the nine channels. When you turn on a cordless digital telephone, the phone selects an available channel within its’ range. In a given cordless range, nine simultaneous calls can be made. In most businesses, it is unlikely that all nine channels will be in us e at the same time. Typically 20 to 30 phones can share the 9 channels.

Another factor is the distribution of the phones in a facility. If your cordless digital telephones are disbursed throughout a facility, there should not be contention for channels. If there are more than nine cordless digital telephones in one area and nine users are using their cordless phones, a tenth user would not be able to connect at that time.

Strata DKT2004-CT Cordless Digital Telephone 10/02 61

Troubleshooting and Specifications

Radio Interference

Radio interfere nce may occasional ly interrupt you r conversation s. When this happens , remember that your unit is not defective. If these noises continue, and are too distracting, move to a different location while you are talking on the telephone. (As noted in the preceding Range section, you may need to move the base unit as well.) If the situation persists, contact your telephone system administrator.

Specifications

Frequency Control Frequency Synthesizer Modulation MSK

General

Operating Temperature -10

Receive/Transmit Frequency 903.20 to 924.95 MHz (9 channels) Power Requirements 10VDC from supplied AC adapter

Size

Weight Approximatel y 1 l b. , 5 oz .

Receive/Transmit Frequency 903.20 to 924.95 mHz (9 channels) Power Requireme nt s Rechargeable Nickel-Cadm ium battery pack

Size

Weight Approximatel y. 10.5 oz. with battery

Battery

to 50° C

Base Unit

Width 5.0 inches Depth 7.5 inches Height 3.7 inches

Handset

Width 2.125 inches Depth 0.875 inches Height 6.5 inches with antenna

Capacity 400 mAh, 4.8V Talk Mode 2.5 hours (typical) Standby Mo de 42 hours (typical )

62 Strata DKT2004-CT Cordless Digital Telephone 10/02

Index

about this book

related d ocuments, vii access codes, 53 account code, 53

calls, 25

forced account codes (verified/non-

verified), 26 account code calls, 25 advisory messaging, 56 all call pa ge, 48 attendant console, 29, 53 automatic

busy redial, 53 callback, 29 callback cancel, 53 hold, 42

auto preference, 7

background music (BGM), 53 base unit controls and functions, 5 battery, 14

charging extra packs, 14 extending life, 15 removing and charging, 14

busy override, 45

call

attendant console, 29 hold, 41 park orbits, 33

call forward, 29

access codes, 53 any call, 30 definitions, 30 fixed, 33 pass code, 31 station, 29 system, 29, 54

call park, 54

orbits, 33 call pickup, 35, 55 chain dialing, 24 change pass code, 31 conferencing, 55 configuration, 17

dial

a stored number, 23 direct station selection

buttons, 37 direct station selection buttons (hotline), 37

Strata DKT2004-CT Cordless Digital Telephone 10/02 63

Index

E ~ P

DISA

security code, 55

do not disturb, 38, 55

override, 46

door lock, 39

control, 55

door phone, 40

calling, 55

DSS, 37

emergency

call, 55

page, 48 erase a stored number, 23 executive override, 46

feature access codes, 53 features, 6 flash, 55 forced account codes (verified/nonverified), 26

group pickup, 35

handset, 19, 20

charging, 20

volume level, 19

language changes, 56 LCD

name/number display, 44

LCR

dialing out, 56

low battery symptom s, 15

memory, 20 message waiting, 37, 44, 56 messaging, 44

advisory, 56

Msg button/LED, 44

name⁄number display, 43 night ring answer, 56

off-hook call announce

(OCA), 45 off-hook call announce (OCA), 45, 56 override

access codes, 56

busy, 45

do not disturb, 46

executive, 46

privacy, 47

travelling class, 57 override calls, 45

installation, 7 installing optional headset, 60 ISDN

buttons, 51

paging, 35

access codes, 56 pass code, 31 pick up group calls, 35

64 Strata CTX DKT3000/2000-Series Telephone 12/01

Index

R ~ V

privacy, 49

on-line, 47 override, 47

private network access, 56

radio interference, 62 range, 61 release and answer, 50 repeat last number dialed, 56 ringer volume level, 19

simultaneous conversation ch annels, 61 specifications, 62 speed dial, 50

access codes, 57 spread spectrum technology, 1 start (ISDN button), 43 start app lication, 57 store

a number, 23 sub (subaddress ISDN button), 43 switching calls

to cordless digital telephone, 21

to desk telephone, 22

voice mail

access codes, 57

direct transfer, 51 volume control, 57 voluntary account codes (verified/nonverified), 27

tone/pulse dialing, 29 tone

⁄pulse dialing, 51

transfer

an active call, 21 travelling class override, 57 troubleshooting, 60

user programming, 53, 57

Strata DKT2004-CT Cordless Digital Telephone 10/02 65

Toshiba STRATA CTX DKT2004-CT User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual