Toshiba satellite pro s500 tecra a11, tecra s11, tecra p11 Service Manual

Toshiba Personal Computer

TECRA A11/S11/P11/Satellite Pro S500 Series

Maintenance Manual

First edition December 2009

TOSHIBA CORPORATION

File Number 960-784

[CONFIDENTIAL]

Copyright

© 2009 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual
cannot be reproduced in any form without the prior written permission of Toshiba. No patent
liability is assumed with respect to the use of the information contained herein.

Toshiba Personal Computer

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual

First edition December 2009

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the

Pro S500 Series

at the time of this manual's production. However, succeeding computers and

TECRA A11/S11/P11/Satellite

manuals are subject to change without notice. Therefore, Toshiba assumes no liability for
damages incurred directly or indirectly from errors, omissions, or discrepancies between any
succeeding product and this manual.

Trademarks

IBM is a registered trademark and IBM PC is a trademark of International Business
Machines Corporation.
Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered
trademarks of Intel Corporation.
Windows, Microsoft and Windows Vista are either registered trademarks or trademarks of
Microsoft Corporation.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license.
InterVideo and WinDVD are registered trademarks of InterVideo Inc.
Photo CD is a trademark of Eastman Kodak.
i.LINK is trademark and registered trademark of Sony Corporation.
Other trademarks and registered trademarks not listed above may be used in this manual.

ii TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL]

Preface

This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer TECRA A11/S11/P11/Satellite Pro S500 Series

The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or

serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily

injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property

damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance

service.

Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. If a screw is not fully

fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model

battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] iii

The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the Qosmio F60 Series system unit and

each FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD module
 Board layout
 Pin assignments
 Keyboard scan/character codes
 Key layout
 Wiring diagrams
 BIOS rewrite procedures
 EC/KBC rewrite procedures
 Reliability

iv TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL]

Conventions

This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause
(Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the computer that appears on its display is presented in the type face
below:

Format complete
System transferred

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] v

Table of Contents

Chapter 1 Hardware Overview

1.1 Features......................................................................................................................1-5

1.2 System Unit Block Diagram....................................................................................1-13

1.3 3.5-inch Floppy Disk Drive (USB External) ...........................................................1-18

1.4 2.5-inch Hard Disk Drive......................................................................................... 1-19

1.5 Optical Drive (ODD) ...............................................................................................1-22

1.6 Keyboard..................................................................................................................1-25

1.7 TFT Color Display...................................................................................................1-26

1.8 Power Supply...........................................................................................................1-28

1.9 Batteries ...................................................................................................................1-31

1.10 AC Adapter.............................................................................................................. 1-34

vi TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL]

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting.........................................................................................................2-6

2.2 Troubleshooting Flowchart........................................................................................2-8

2.3 Power Supply Troubleshooting................................................................................2-13

2.4 System Board Troubleshooting................................................................................2-22

2.5 USB FDD Troubleshooting .....................................................................................2-31

2.6 2.5” HDD Troubleshooting...................................................................................... 2-35

2.7 Keyboard Troubleshooting ......................................................................................2-40

2.8 Dual point Troubleshooting.....................................................................................2-41

2.9 Display Troubleshooting..........................................................................................2-43

2.10 Optical Disk Drive Troubleshooting........................................................................2-45

2.11 Modem Troubleshooting..........................................................................................2-47

2.12 LAN Troubleshooting..............................................................................................2-49

2.13 Wireless LAN Troubleshooting...............................................................................2-50

2.14 Bluetooth Troubleshooting ......................................................................................2-53

2.15 Sound Troubleshooting............................................................................................2-55

2.16 Bridge media Slot Troubleshooting.........................................................................2-57

2.17 PCI ExpressCard Slot Troubleshooting...................................................................2-58

2.18 Fingerprint sensor Troubleshooting......................................................................... 2-59

2.19 Web camera Troubleshooting..................................................................................2-63

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Chapter 3 Tests and Diagnostics

3.1 The Diagnostic Test...................................................................................................3-7

3.2 Executing the Diagnostic Test................................................................................. 3-10

3.3 Setting of the hardware configuration .....................................................................3-17

3.4 Heatrun Test.............................................................................................................3-19

3.5 Subtest Names.......................................................................................................... 3-20

3.6 System Test.............................................................................................................. 3-22

3.7 Memory Test............................................................................................................ 3-22

3.8 Keyboard Test.......................................................................................................... 3-23

3.9 Display Test.............................................................................................................3-24

3.10 Floppy Disk Test...................................................................................................... 3-27

3.11 Printer Test...............................................................................................................3-29

3.12 Async Test ............................................................................................................... 3-31

3.13 Hard Disk Test.........................................................................................................3-32

3.14 Real Timer Test........................................................................................................3-35

3.15 NDP Test.................................................................................................................. 3-37

3.16 Expansion Test.........................................................................................................3-38

3.17 CD-ROM/DVD-ROM Test .....................................................................................3-40

3.18 Error Code and Error Status Names.........................................................................3-41

3.19 Hard Disk Test Detail Status ................................................................................... 3-44

3.20 ONLY ONE TEST................................................................................................... 3-46

3.21 Head Cleaning.......................................................................................................... 3-57

3.22 Log Utilities............................................................................................................. 3-58

3.23 Running Test............................................................................................................ 3-60

3.24 Floppy Disk Drive Utilities......................................................................................3-61

3.25 System Configuration ..............................................................................................3-66

3.26 Wireless LAN Test Program (Atheros)................................................................... 3-68

3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC)...............3-70

3.28 Wireless LAN Test Program on DUT PC (Intel-made)...........................................3-75

3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program .................................................. 3-79

3.30 Sound Test program.................................................................................................3-86

3.31 SETUP .....................................................................................................................3-87

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3.32 Maintenance (WinPE&FreeDos) Test Program Operation..................................... 3-94

3.33 Starting TOSHIBA Test & Diagnostic....................................................................3-95

3.34 Windows PE T&D...................................................................................................3-97

3.35 DOS T&D.............................................................................................................. 3-143

3.36 Maintenance (WinPE&FreeDos) Test Program Supplementary Information.......3-171

3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary Information.......3-174

Chapter 4 Replacement Procedures

4.1 Overview....................................................................................................................4-1

Appendices

Appendix A Handling the LCD Module ........................................................................... A-1

Appendix B Board Layout ................................................................................................ B-1

Appendix C Pin Assignments............................................................................................ C-1

Appendix D Keyboard Scan/Character Codes.................................................................. D-1

Appendix E Key Layout.....................................................................................................E-1

Appendix F Wiring Diagrams............................................................................................F-1

Appendix G BIOS rewrite Procedures.............................................................................. G-1

Appendix H EC/KBC rewrite Procedures......................................................................... H-1

Appendix I Reliability........................................................................................................I-1

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1 Hardware Overview

Chapter 1
Hardware Overview

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1 Hardware Overview

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1 Hardware Overview

Chapter 1 Contents

Chapter 1 Hardware Overview ......................................................................................... 1

1.1 Features......................................................................................................................... 5

1.2 System Unit Block Diagram....................................................................................... 13

1.3 3.5-inch Floppy Disk Drive (USB External) .............................................................. 18

1.4 2.5-inch Hard Disk Drive............................................................................................ 19

1.5 Optical Drive (ODD) .................................................................................................. 22

1.5.1 DVD-ROM Drive.................................................................................. 22

1.5.2 DVD-Super Multi Drive........................................................................ 23

1.6 Keyboard..................................................................................................................... 25

1.7 TFT Color Display...................................................................................................... 26

1.7.1 LCD Module.......................................................................................... 26

1.8 Power Supply.............................................................................................................. 28

1.9 Batteries ...................................................................................................................... 31

1.9.1 Main Battery.......................................................................................... 31

1.9.2 Battery Charging Control...................................................................... 32

1.9.3 RTC battery........................................................................................... 33

1.10 AC Adapter ................................................................................................................. 34

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1 Hardware Overview

Figures

Figure 1-1 Front of the computer........................................................................................... 10

Figure 1-2 System unit configuration.................................................................................... 11

Figure 1-3 System unit block diagram................................................................................... 13

Figure 1-4 3.5-inch FDD (USB External).............................................................................. 18

Figure 1-5 2.5-inch HDD....................................................................................................... 19

Figure 1-6 DVD Super Multi drive........................................................................................ 23

Figure 1- 7 Keyboard............................................................................................................. 25

Figure 1- 8 LCD module........................................................................................................ 26

Tables

Table 1-1 3.5-inch FDD specifications.................................................................................. 18

Table 1-2 2.5-inch HDD specifications................................................................................. 19

Table 1-3 2.5-inch HDD specifications................................................................................. 21

Table 1-4 DVD-ROM drive specifications............................................................................ 22

Table 1-5 DVD Super Multi drive outline dimensions.......................................................... 24

Table 1-6 LCD module specifications................................................................................... 27

Table 1-7 Power supply output rating.................................................................................... 29

Table 1-8 Battery specifications ............................................................................................ 31

Table 1-9 Time required for charges ..................................................................................... 32

Table 1-10 Data preservation time......................................................................................... 33

Table 1-11 RTC battery charging/data preservation time ..................................................... 33

Table 1-12 AC adapter specifications.................................................................................... 34

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1 Hardware Overview

1.1 Features

The Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series Personal Computer uses
extensive Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor
(CMOS) technology extensively to provide compact size, minimum weight, low power usage
and high reliability. This computer incorporates the following features.

There some models and options. Refer to the Parts List for the configuration of each model
and options.

 Microprocessor

The Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series computer is equipped
with an Intel® Processor.
The PC comes in with one of the following speeds:

Intel® Arrandale Processor (Arrandale)

Core Frequency
(GHz)

2.66GHz

System Bus Frequency
(MHz)

L2 Cache Size
(Mbytes)

1066 4

Core i7-620M

2.4GHz

1066 3

Core i5-520M

2.26GHz

1066 3

Core i5-430M

2.13GHz

1066 3

Core i5-330M

 Memory

Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum
of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.

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1 Hardware Overview

 Chipset

Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series computer is Equipped with Intel
Ibex peak QM57 or HM55.

 VGA Controller

The PC comes in with one of the following two types:

 The internal graphics controller in Intel Ibex peak is used.
 NVIDIA N10M-NE is used.

 HDD

The computer has a 2.5-inch SATA HDD. The following capacities are available.

 160/250/320 GB

 USB FDD

A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.

 Optical Drive

A DVD-ROM drive or DVD Super Multi drive (double layer) can be installed.

 Display

The PC comes in with one of the following two types:

 15.6”HD(1366x768) CSV or Non-CSV
 15.6”HD+(1600x900) Non-CSV

Interface

To external monitor via - RGB connector and mini display port

 Keyboard

An-easy-to-use 85(US)/87(UK)-key keyboard provides a numeric keypad overlay for fast
numeric data entry or for cursor and page control. The keyboard also includes two keys

®

that have special functions in Microsoft

Windows® 7. It supports software that uses a

101- or 102-key enhanced keyboard.

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1 Hardware Overview

 TOSHIBA Dual Pointing Device

The TOSHIBA Dual Pointing Device consists of Touch Pad and AccuPoint. The touch
pad and control buttons enable control of the on-screen pointer and scrolling of windows.
The pointer control stick and AccuPoint enables convenient control of the cursor.

 Batteries

The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC
battery (that backs up the Real Time Clock and CMOS memory.

 Universal Serial Bus (USB2.0)

Three Universal Serial Bus ports, which comply to the USB 2.0 standard, are provided on
the right hand side of the computer.
A Charge power supply (When a computer is power-on or sleep) to USB ports on the left
side of computer.

 eSATA/USB combo

One eSATA/USB combo port, which complies to the USB 2.0 standard, is provided on
the left hand side of the computer. This port has eSATA (External Serial ATA) function.
Some models are equipped with a eSATA/USB combo port.

 External monitor (RGB) port

This port provides 15-pin, analog VGA port. This port allows you to connect an external
monitor to the computer.

 Mini Display Port

This port is capable of driving resolutions up to 2560x1600, commonly used with 30-inch
displays. With a suitable adapter, Mini Display Port may be used to drive displays with a
VGA or DVI interface.

 PC card slot(Some models)

This slot can accommodate a single Type II, 16-bit or 32-bit (CardBus) PC Card device.

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1 Hardware Overview

 Bridge Media slot

This slot lets you insert an SD™/SDHC™ memory card, miniSD™/microSD™ Card,
Memory Stick® (PRO™/PRO Duo™), xD-Picture Card™ and MultiMediaCard

 ExpressCard slot(Some models)

This slot allows you to install a single ExpressCard device.

 Serial port(Some models)

The serial port enables connection of serial devices such as an external modem, serial
mouse or serial printer.

 SmartCard Slot (Some models)

This slot can accommodate a single Smart Card device. Some models are equipped with a
Smart Card slot.

 Fingerprint sensor(Some models)

The computer is equipped with a fingerprint sensor and fingerprint authentication utility.
They enable only person who has registered his/her fingerprint to use the computer.

 Docking interface port

The docking interface port enables connection of an optional Express Port Replicator. It
provides additional features as follows:

 RJ45 LAN jack
 External monitor port
 DC IN 15V jack
 Security lock slot
 Universal Serial Bus 2.0 port (four)
 DVI port

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1 Hardware Overview

 Sound system

The sound system is equipped with the following features:

 Stereo speakers
 Built-in microphone
 Stereo headphone jack
 External microphone jack

 Internal modem

The computer contains a MDC, enabling data and fax communication. It supports ITU-T
V.90 (V.92). The transfer rates are 56 Kbps for data reception, 33.6 Kbps for data
transmission, and 14,400 bps for fax transmission. However, the actual speed depends on
the line quality. The RJ11 modem jack is used to accommodate a telephone line. Both of
V.90 and V.92 are supported only in USA, Canada and Australia. Only V.90 is available
in other regions.

 Internal LAN

The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASE­T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet
LAN (1000 megabits per second, 1000BASE-T).

 Wireless LAN

Some computers in this series are equipped with a Wireless LAN module that is
compatible with other LAN systems based on Direct Sequence Spread
Spectrum/Orthogonal Frequency Division Multiplexing radio technology that complies
with the IEEE 802.11 Standard.

 Bluetooth

Some computers in this series have Bluetooth wireless communication function which
eliminates the need for cables between electronic devices such as computers, printers and
mobile phones. When it is enabled, Bluetooth provides the wireless personal area
network environment which is safe and trustworthy, that is quick and easy.

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1 Hardware Overview

 Web Camera

Web Camera is a device that allows you to record video or take photographs with your
computer. You can use it for video chatting or video conferences using a communication
tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you
to add various video effects to your video or photograph.

Figure 1-1 Front of the computer

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1 Hardware Overview

The system unit configuration is shown in figure 1-2 and 1-3

Figure 1-2 System unit configuration (case of 10, 10c model

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）

1 Hardware Overview

Figure 1-3 System unit configurations (case of 10GC model)

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1 Hardware Overview

1.2 System Unit Block Diagram

Figure 1-4 and 1-5 is a block diagram of the system unit.

Figure 1-4 System unit block diagram (case of 10, 10c model）

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1 Hardware Overview

Figure 1-5 System unit block diagram (case of 10GC model)

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1 Hardware Overview

The system unit is composed of the following major components:

 Microprocessor

The Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series computer is equipped
with an Intel

®

Processor.

The PC comes in with one of the following speeds:

Intel® Arrandale Processor (Arrandale)

Core Frequency
(GHz)

2.66GHz

System Bus Frequency
(MHz)

1066 4

Core i7-620M

2.4GHz

1066 3

Core i5-520M

2.26GHz

1066 3

Core i5-430M

2.13GHz

1066 3

Core i5-330M

L2 Cache Size
(Mbytes)

 Memory

Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum
of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.

- 204-pin slot

- DDR3-1066 support

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1 Hardware Overview

 Chipset

Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series computer is Equipped with Intel
Ibex peak QM57 or HM55.

 VGA Controller

The PC comes in with one of the following two types:

 The internal graphics controller in Intel Ibex pea is used.
 NVIDIA N10M-NE is used.

 LAN Controller

This controller has the following functions:

 PCI-Express connection
 Controller ：10/100 (RealTek) RTL8103EL, Gigabit (Intel) WG82577LC/LM(AMT)
 One RJ45 port
 WOL support

 Bridge Media Controller

 Controller ：RICOH(R5U230)

 Sound Controller

 Ibex peak QM57 or HM55 Built-in HD Audio
 Realtek ALC268
 AMP: AN12947AA + NJM2878KF1-47
 Stereo speakers
 Digital volume control (Up/Down button)
 Stereo headphone jack
 External microphone jack
 Built-in microphone

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1 Hardware Overview

 Modem Controller

 One MDC is used.
 This controller has the following functions:

One RJ11 port
V.92 (V.90) 56K Modem/FAX
Agree made Controller
Ring Wakeup support

 Wireless LAN

 One PCI Express Mini Card slot1

Intel 802.11(a/b/g/n):13ch-Puma Peak 2x2 MOW-HMC
Atheros 802.11(a/b/g/n):13ch-HB92 MOW-HMC
Atheros 802.11(b/g):13ch-HB95 MOW-HMC

 Supports Wireless Communication SW
 Supports WEP
 Supports WOL(Intel Puma Peak, Kilmer Peak only)

 EC/KBC (Embedded Controller/Keyboard Controller)

 One Mitsubishi M306KAFCLPR micon chip functions as both EC and KBC.

 PSC (Power Supply Controller)

One TOSHIBA TMP86FS49AUG chip is used.
This controller controls the power sources.

 Clock Generator

L9LVRS394 is used.
This device generates the system clock.

 Sensor

Acceleration Sensor :LIS3L02A

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1 Hardware Overview

1.3 3.5-inch Floppy Disk Drive (USB External)

The 3.5-inch FDD is a thin, high-performance reliable drive that supports 720KB (formatted)
2DD and 1.44MB (formatted) 2HD disks.

The FDD is shown in figure 1-4. The specifications for the FDD are listed in Table 1-1.

Figure 1-6 3.5-inch FDD (USB External)

Table 1-1 3.5-inch FDD specifications

TEAC FD-05PUB-337

Items

720KB mode 1.44MB mode

FDD part 250K bits/second 500K bits/second Data transfer rate

USB Full speed mode (12M bits/second)
Disk rotation speed 300rpm
Track density 5.3 track/mm (135TPI)

(G8AC0000B320)

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1 Hardware Overview

1.4 2.5-inch Hard Disk Drive

The removable HDD is a random access non-volatile storage device. It has a non-removable

2.5-inch magnetic disk and mini-Winchester type magnetic heads.
The computer supports a 160GB, 250GB or 320GB.
The HDD is shown in figure 1-5. Specifications are listed in Table 1-2.

Figure 1-7 2.5-inch HDD

Table 1-2 2.5-inch HDD specifications

Specifications

Items

Outline Width (mm)
Dimensio

ns
Depth (mm)
Weight (g)

Storage size (formatted) 160GB 250GB 320GB
Speed (RPM) 5,400
Data transfer speed (Mb/s)

To/Form Media
To/Form Host

Data buffer size (MB/s) 8
Positioning Time(read and

seek time)
Motor startup time (s) 4

Height (mm)

FUJITSU

G8BC00065160

96 max 101 max

FUJITSU

G8BC00065250

100.0

9.5
70

116.2 MB/s Max

150 MB/s (Genli)

Read: 12ms

FUJITSU

G8BC00065320

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1 Hardware Overview

Table 1-2 2.5-inch HDD specifications

Specifications

Items

Outline Width (mm)
Dimensio

ns
Depth (mm)

Weight (g)
Storage size (formatted) 160GB 250GB 320GB 320GB

Speed (RPM) 5,400 7,200
Data transfer rate

Disk-buffer to/from
media(Mbps)

Buffer-host data transfer
(Ggit/sec)

Data buffer size 8 MB/s 16384KB
Positioning Time(read and

seek time)

Height (mm)

HGST HGST HGST HGST

G8BC0005Z160 G8BC0005Z250 G8BC0005Z320

100.2±0.25

9.5±0.2

69.85±0.25

95 max 102 max 115 max

845 875 875 1245

3.0/1.5 max.

3.0 max.

Read: 12ms

G8BC0006U32

0

Motor startup time (s) 3.5 4.0

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Table 1-3 2.5-inch HDD specifications

Specifications

Items

Outline Width (mm)
Dimensio

ns
Depth (mm)
Weight (g)

Storage size (formatted) 160GB 250GB 320GB
Speed (RPM) 5,400

Height (mm)

TSDC

G8BC0006T160

TSDC

G8BC0006T250

100.0

9.5

69.85

97 typ 101 typ

TSDC

G8BC0006T320

Internal transfer speed

(Mb/s)
Host transfer rate (Gbit/sec) 3
Data buffer size (MB/s) 8
Positioning Time(read and

seek time)
Motor startup time (s) 3.5

464-1149 typ

Read: 12ms

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)[CONFIDENTIAL] 1-21

1 Hardware Overview

1.5 Optical Drive (ODD)

1.5.1 DVD-ROM Drive

The DVD-ROM drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch)
DVD-ROM.
The specifications of the DVD-ROM are described in Table 1-3.

Table 1-4 DVD-ROM drive specifications

Item

TEAC DV-28S-WTA4 (G8CC0004QZ20)

Outline
dimensions

Data transfer speed (Read)
DVD-ROM

CD-ROM
ATAPI Burst (MB/s)

PIO Mode
DMA Mode
Ultra DMA Mode

Data Buffer Capacity 198KB
Access time (ms)

CD-ROM
DVD-ROM

Supported Disks CD: CD-DA,CD-ROM (12cm, 8cm), CD-R, CD-

Width (mm) 128 (excluding projections)
Height (mm) 12.7(excluding projections)
Depth (mm) 129.4 (excluding projections)
Mass (g) 165 or less

RW

Specifications

Max. 8x CAV

Max. 24x CAV

MODE 0to4

Mode０ to 2

Mode 0 to 1

130 typ.
140 typ.

DVD: DVD-ROM, DVD-R, DVD-R DL,DVD-RW,

DVD-RAM, DVD+R, DVD+R DL, DVD+RW

Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA, PHOTO

CD, CD-i, Video-CD, CD-Extra(CD+), CD­text

DVD: DVD-ROM, DVD-Video, DVD-R, DVD-R

DL, DVD-RW , DVD+R, DVD+R DL,
DVD+RW, DVD-RAM (4.7GB)

1-22 TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL]

1 Hardware Overview

1.5.2 DVD-Super Multi Drive

The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD­ROM, DVD-ROM, CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW, DVD-RAM,
DVD-R DL and DVD+R DL.

The specifications are listed in Table 1-5.

Figure 1-8 DVD Super Multi drive

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)[CONFIDENTIAL] 1-23

1 Hardware Overview

Table 1-5 DVD Super Multi drive outline dimensions

項目

Outline
dimensions

Data transfer speed
(Read)
DVD-ROM
CD-ROM

Data transfer speed
(Write)
CD-R
CD-RW
DVD-R
DVD-R DL
DVD-RW
DVD+R
DVD+R DL
DVD+RW
DVD-RAM

SATA interface

Width (mm) 128 (excluding projections)
Height

(mm)
Depth (mm) 129 (excluding projections) 127
Mass (g) 172 or less 175±10 175±7

TEAC

DV-W28S-VTA

G8CC0004LZ20

仕様

Panasonic

UJ890ADTJ6-A

G8CC0004MZ20

12.7 (excluding projections)

Max. 8x CAV

Max. 24x CAV

Max. 24x
Max. 24x

Max. 8x
Max. 6x
Max. 6x
Max. 8x
Max. 6x
Max. 8x

Max. 5X

150MByte/s

HLDS

GT20N-ATAK7N1

G8CC0004RZ20

Data Buffer Capacity 2MB 1MB
Access time (ms)

CD-ROM
DVD-ROM

Supported Disks CD: CD-ROM (12cm, 8cm), CD-R, CD-RW

DVD: DVD-ROM, DVD-R, DVD-RW, DVD-RAM,
DVD+RW,DVD-R DL(Read only),DVD+R,DVD+R DL(Read
only)

Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA, PHOTO CD,

DVD: DVD-R, DVD-RW (Ver. 1.1, 1.2), DVD-Video, DVD+R,

1-24 TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL]

140 typ.
150 typ.

CD-Extra(CD+), CD-text, Video CD

DVD+RW, DVD-RAM,DVD-ROM DVD-R DL(Read only,
DVD+R DL(Read only

150msec typ.
180msec typ.

140 typ.
160 typ.

1 Hardware Overview

1.6 Keyboard

The keyboard is mounted 85(US)/87(UK) or 104(US)/105(UK)keys that consist of character
key and control key, and in conformity with JIS. The keyboard is connected to membrane
connector on the system board and controlled by the keyboard controller.

Figure 1-7 is a view of the keyboard.
See Appendix E about a layout of the keyboard.

Figure 1- 9 Keyboard

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)[CONFIDENTIAL] 1-25

1 Hardware Overview

1.7 TFT Color Display

The TFT color display consists of 15.6-inch HD /HD+ LCD module.

1.7.1 LCD Module

The LCD module used for the TFT color display uses a backlight as the light source and can
display a maximum of 16M colors with 1,366 x 768 or 1,600 x 900 resolutions.

Figure 1-8 shows a view of the LCD module and Table 1-6 lists the specifications.

Figure 1- 10 LCD module

1-26 TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL]

1 Hardware Overview

Table 1-6 LCD module specifications

Specifications

15.6”HD(1366x768) Non-CSV

Item

Number of Dots 1,366 (W) x 768 (H)
Dot spacing (mm) 0.252(H)x0.252(V)
Display range (mm) 359.3(H)x209.5(V)x5.5(D:Max)

Samsung

LTN156AT10-501

G33C0005T110

LG

LP156WH2-TLBB

G33C0005M110

Specifications

15.6”HD(1366x768) CSV

Item

Samsung

LTN156AT10-T01

G33C0005S110

LG

LP156WH2-TLAB

G33C0005L110

Number of Dots 1,366 (W) x 768 (H)
Dot spacing (mm) 0.252(H)x0.252(V)
Display range (mm) 359.3(H)x209.5(V)x5.5(D:Max)

Specifications

15.6”HD+(1600x900) Non-CSV

Item

Number of Dots 1,600 (W) x 900 (H)
Dot spacing (mm)

Display range (mm)

359.3(W) × 209.5(H) × 5.7Max(D) ±0.5

0.2151(H)×0.2151(V)

LG

LP156WD1-TLB3

G33C0005P110

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)[CONFIDENTIAL] 1-27

1 Hardware Overview

1.8 Power Supply

The power supply supplies many different voltages to the system board and performs the
following functions:

1. Judges that the DC power supply (AC adapter) is connected to the computer.

2. Detects DC output and circuit malfunctions.

3. Controls the battery icon, and DC IN icon.

4. Turns the battery charging system on and off and detects a fully charged battery.

5. Turns the power supply on and off.

6. Provides more accurate detection of a low battery.

7. Calculates the remaining battery capacity.

8. Controls the transmission of the status signal of the main battery.

The power supply output rating is specified in Table 1-8.

1-28 TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL]

1 Hardware Overview

Table 1-7 Power supply output rating

Powe

r line

name

ME 1.05 1R05M-

LAN 1.05 LN1R05-

Voltag

e [V]

P * PPV

* IGD-PGV

0.75 0R75-

0.8/0.8

5/0.9

1

1.05 1R05-

1.5 1R5-P1V

3.3 P3V

B 1.5 1R5-B1V

0.75 MR0R75-

1.2 LAN1R2-

3.3 LAN-E3V

E 3.3 E3V

ACPI
state

M state M3 Moff Moff M3 Moff Moff

Wakeup - WOL No

Name

P1V

PGV

PTV

P1V

B0V
E1V

E1V
E1V

S3 S3 S3 S4/S5 S4/S5 S4/S5

- WOL No

WOL

× × × × × × ×
× × × × × × ×

× × × × × × ×
× × × × × × ×
× × × × × × ×

× × × × × × ×
× × × × × × ×

× × × × × × ×

× × × × × × ×
× × × × × × ×

○ ○ ○

○ ○ ○
○
○

○ ○
○ ○

○ ○
○ ○ ○ ○ ○
○ ○ ○ ○ ○

× × ○ × × ×
× × ○ × × ×

× ○ ○ × ×
×

× ○ ○ × ×

× × × ×

× × × ×

-

○ × ×

WOL

× ×
× ×

G3

Object

Processor
Processor

(Int-GFX

only)

Memory

GPU

Processor 1.05/1.

PCH
PCH

CLK Gen

Processor 1.8 1R8-P1V

PCH
PCH

PCH 5 P5V

SATA

Processor

,

Memory
Memory

PCH
PCH 3.3 M-E3V

SPI

LAN PHY

Realtek

LAN Cont

Only

LAN PHY

PCH

PCH, 5 E5V

USB

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)[CONFIDENTIAL] 1-29

1 Hardware Overview

S 3 S3V

MCV

R 3 R3V

○ ○ ○ ○ ○ ○
○ ○ ○ ○ ○ ○

○ ○ ○ ○ ○ ○ ○

×
×

EC/KBC

LED, M 5 M5V,
PSC
RTC

1-30 TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL]

1 Hardware Overview

1.9 Batteries

The computer has three types of batteries as follows:

 Main battery pack

 RTC battery

The battery specifications are listed in Table 1-9.

Table 1-8 Battery specifications

Battery name Material Output

voltage

battery

Main
battery

RTC battery GDM710000041 NiMH 2.4 V 16 mAh

G71C000AF110

G71C000AG110

G71C000AH110

Lithium-Ion 10.8 V

Capacity

48Wh, 6 cell

55Wh, 6 cell

1.9.1 Main Battery

The removable main battery pack is the computer’s main power source when the AC adaptor
is not attached. The main battery maintains the state of the computer when the computer
enters in sleep mode.

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)[CONFIDENTIAL] 1-31

1 Hardware Overview

1.9.2 Battery Charging Control

Battery charging is controlled by a power supply microprocessor. The microprocessor
controls whether the charge is on or off and detects a full charge when the AC adaptor and
battery are attached to the computer. The system charges the battery.

Battery Charge
When the AC adaptor is attached, there are two types of charge: When the system is powered

off and when the system is powered on. Table 1-10 lists the charging time required for
charges.

Table 1-9 Time required for charges

Battery type Power on (hours) Power off (hours)
Battery(48Wh, 6 cell) about 3.0 to 10.5 About 2.5
Battery(55Wh, 6 cell) About 4.0to 12.0 About 2.5

NOTE: The time required when the system is powered on is affected by the amount of

power the system is consuming. Use of the fluorescent lamp and frequent disk
access diverts power and lengthens the charge time.

If any of the following occurs, the battery charge process stops.

1. The battery becomes fully charged.

2. The AC adaptor or battery is removed.

3. The battery or output voltage is abnormal.

1-32 TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL]

1 Hardware Overview

 Data preservation time

When turning off the power in being charged fully, the preservation time is as
following Table 1-11.

Table 1-10 Data preservation time

Condition preservation time

Standby About 3 days Battery(48Wh, 6 cell)
Shutdown About 40 days Battery(48Wh, 6 cell)
Standby About 3 days 55Wh, 6 cell)
Shutdown About 45 days(55Wh, 6 cell)

1.9.3 RTC battery

The RTC battery provides power to keep the current date, time and other setup information
in memory while the computer is turned off. Table 1-12 lists the charging time and data
preservation period of the RTC battery.

Table 1-11 RTC battery charging/data preservation time

Status Time

Charging Time (power on) 24 hours
Data preservation period (full charge) 30 days

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)[CONFIDENTIAL] 1-33

1 Hardware Overview

1.10 AC Adapter

The AC adapter is also used to charge the battery.
Table 1-13 lists the AC adapter specifications.

Table 1-12 AC adapter specifications

Parameter Specification

G71C000A5210 (2-pin) G71C000A6210 (3-pin)
Power 75W (Peak 90W)
Input voltage 100V/240V
Input frequency 50Hz to 60Hz
Input current 1.3 A(MAX) (100V-240V)
B Output voltage 15V
Output current 5A (Peak 6A))

1-34 TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL]

Troubleshooting Procedures

Chapter 2
Troubleshooting Procedures

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] 2-1

Troubleshooting Procedures

2

2-2 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)

Troubleshooting Procedures

Chapter 2 Contents

2 2-2

2.1 Troubleshooting ..................................................................................................... 2-6

2.2 Troubleshooting Flowchart .................................................................................... 2-8

2.3 Power Supply Troubleshooting............................................................................ 2-13

2.3.1 Procedure 1 Power Status Check ....................................................... 2-13

2.3.2 Procedure 2 Error Code Check .......................................................... 2-15

2.3.3 Procedure 3 Connection Check.......................................................... 2-20

2.3.4 Procedure 4 Charging Check ............................................................. 2-21

2.3.5 Procedure 5 Replacement Check ....................................................... 2-21

2.4 System Board Troubleshooting............................................................................ 2-22

2.4.1 Procedure 1 Message Check .............................................................. 2-23

2.4.2 Procedure 2 Debugging Port Check................................................... 2-25

2.4.3 Procedure 3 Diagnostic Test Program Execution Check ................... 2-30

2.4.4 Procedure 4 Replacement Check ....................................................... 2-30

2.5 USB FDD Troubleshooting ................................................................................. 2-31

2.5.1 Procedure 1 FDD Head Cleaning Check ........................................... 2-31

2.5.2 Procedure 2 Diagnostic Test Program Execution Check ................... 2-32

2.5.3 Procedure 3 Connector Check and Replacement Check.................... 2-33

2.6 2.5” HDD Troubleshooting.................................................................................. 2-35

2.6.1 Procedure 1 Partition Check .............................................................. 2-35

2.6.2 Procedure 2 Message Check .............................................................. 2-36

2.6.3 Procedure 3 Format Check................................................................. 2-37

2.6.4 Procedure 4 Diagnostic Test Program Execution Check ................... 2-38

2.6.5 Procedure 5 Connector Check and Replacement Check.................... 2-39

2.7 Keyboard Troubleshooting .................................................................................. 2-40

2.7.1 Procedure 1 Diagnostic Test Program Execution Check ................... 2-40

2.7.2 Procedure 2 Connector Check and Replacement Check.................... 2-40

2.8 Dual point Troubleshooting ................................................................................. 2-41

2.8.1 Procedure 1 Diagnostic Test Program Execution Check ................... 2-41

2.8.2 Procedure 2 Connector Check and Replacement Check.................... 2-42

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] 2-3

Troubleshooting Procedures

2.9 Display Troubleshooting...................................................................................... 2-43

2.10 Optical Disk Drive Troubleshooting.................................................................... 2-45

2.10.1 Procedure 1 Diagnostic Test Program Execution Check ................... 2-45

2.10.2 Procedure 2 Connector Check and Replacement Check.................... 2-45

2.11 Modem Troubleshooting...................................................................................... 2-47

2.11.1 Procedure 1 Diagnostic Test Program Execution Check ................... 2-47

2.11.2 Procedure 2 Connector Check and Replacement Check.................... 2-47

2.12 LAN Troubleshooting .......................................................................................... 2-49

2.12.1 Procedure 1 Diagnostic Test Program Execution Check ................... 2-49

2.12.2 Procedure 2 Connector Check and Replacement Check.................... 2-49

2.13 Wireless LAN Troubleshooting ........................................................................... 2-50

2.13.1 Procedure 1 Transmitting-Receiving Check ..................................... 2-50

2.13.2 Procedure 2 Antennas' Connection Check ........................................ 2-51

2.13.3 Procedure 3 Replacement Check ...................................................... 2-52

2.14 Bluetooth Troubleshooting .................................................................................. 2-53

2.15 Sound Troubleshooting ........................................................................................ 2-55

2.15.1 Procedure 1 Diagnostic Test Program Execution Check ................... 2-55

2.15.2 Procedure 2 Connector Check............................................................ 2-55

2.15.3 Procedure 3 Replacement Check ....................................................... 2-56

2.16 Bridge media Slot Troubleshooting ..................................................................... 2-57

2.16.1 Procedure 1 Check on Windows OS .................................................. 2-57

2.16.2 Procedure 2 Connector Check and Replacement Check.................... 2-57

2.17 PCI ExpressCard Slot Troubleshooting ............................................................... 2-58

2.18 Fingerprint sensor Troubleshooting ..................................................................... 2-59

2.19 Web camera Troubleshooting .............................................................................. 2-63

2.19.1 Procedure 1 Check on Windows OS .................................................. 2-63

2.19.2 Procedure 2 Connector Check and Replacement Check.................... 2-63

2-4 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)

Troubleshooting Procedures

Figures

Figure 2-1 Troubleshooting flowchart (1/2)......................................................................... 2-9

Figure 2-2 A set of tool for debug port testエラー! ブックマークが定義されていません。

Tables

Table 2-1 Battery icon ........................................................................................................ 2-13

Table 2-2 DC IN icon ......................................................................................................... 2-14

Table 2-3 Error code........................................................................................................... 2-16

Table 2-4 Debug port error status (1/2) pending ................................................................ 2-27

Table 2-5 FDD error code and status.................................................................................. 2-32

Table 2-6 2.5” Hard disk drive error code and status......................................................... 2-38

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] 2-5

Troubleshooting Procedures

2.1 Troubleshooting

Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer
is causing the computer to malfunction. (The “FRU” means the replaceable unit in the field.)
The FRUs covered are:

1. Power supply 8. Optical Disk Drive 15. PCI ExpressCard slot

2. System Board 9. Modem 16. Fingerprint Sensor

3. USB FDD 10. LAN 17. Web camerta

4. 2.5” HDD 11. Wireless LAN

5. Keyboard 12. Bluetooth

6. Touch pad 13. Sound

7. Display 14. Bridge Media slot

The Test Program operations are described in Chapter 3. Detailed replacement procedures are
described in Chapter 4.

NOTE: Before replacing the system board, it is necessary to execute the subtest 03 DMI

Information save of the 3.4 Setting of the hardware configuration in Chapter 3.

After replacing the system board, it is necessary to execute the subtest 04 DMI

Information recovery and subtest 08 System configuration display of the 3.4
Setting of the hardware configuration in Chapter 3. Also update with the latest
EC/KBC as described in Appendix H “EC/KBC Rewrite Procedures”.

After replacing the LCD, update with the latest EC/KBC as described in

Appendix H “EC/KBC Rewrite Procedures” to set the SVP parameter.

The implement for the Diagnostics procedures is referred to Chapter 3. Also, following
implements are necessary:

1. Phillips screwdrivers (For replacement procedures)

2. Implements for debugging port check

 Toshiba MS-DOS system FD
 RS-232C cross cable
 Test board with debug port test cable
 PC for displaying debug port test result

2-6 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)

Troubleshooting Procedures

There are following two types of connections in the figure of board and module connection in
and after 2.3 Power Supply Troubleshooting.

(1) Cable connection is described in the figure as line.
(2) Pin connection is described in the figure as arrow.
<e.g> Connection of modem

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] 2-7

Troubleshooting Procedures

2.2 Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures
to execute. Before going through the flowchart steps, verify the following:

 Ask him or her to enter the password if a password is registered.
 Verify with the customer that Toshiba Windows is installed on the hard disk. Non-

Windows operating systems can cause the computer to malfunction.

 Make sure all optional equipment is removed from the computer.

2-8 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)

Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (1/2)

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] 2-9

Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (2/2)

2-10 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)

Troubleshooting Procedures

If the diagnostics program cannot detect an error, the problem may be intermittent. The Test
program should be executed several times to isolate the problem. Check the Log Utilities
function to confirm which diagnostic test detected an error(s), then perform the appropriate
troubleshooting procedures as follows:

1. If an error is detected on the system test, memory test, display test, CD-ROM/DVD-

ROM test, expansion test, real timer test, sound test or Modem/LAN/Bluetooth
/IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4.

2. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting

Procedures in Section 2.5.

3. If an error is detected on the hard disk test, perform the HDD Troubleshooting

Procedures in Section 2.6.

4. If an error is found on the keyboard test (DIAGNOSTICS TEST) and pressed key

display test (ONLY ONE TEST), perform the Keyboard Troubleshooting Procedures
in Section 2.7.

5. If an error is found on the touch pad test (ONLY ONE TEST), perform the touch pad

Troubleshooting Procedures in Section 2.8.

6. If an error is detected on the display test, perform the Display Troubleshooting

Procedures in Section 2.9.

7. If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Disk

Drive Troubleshooting Procedures in Section 2.10.

8. If an error is detected on the modem test, perform the Modem Troubleshooting

Procedures in Section 2.11.

9. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures

in Section 2.12.

10. If an error is detected on the wireless LAN test, perform the Wireless LAN

Troubleshooting Procedures in Section 2.13.

11. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting

Procedures in Section 2.14.

12. If an error is detected on the sound test, perform the Sound Troubleshooting

Procedures in Section 2.15.

13. If an error is detected on the sound test, perform the Bridge Media Troubleshooting

Procedures in Section 2.16.

14. If a malfunction is detected on the PCI ExpressCard, perform the PCI ExpressCard

Troubleshooting Procedures in Section 2.17.

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] 2-11

Troubleshooting Procedures

15. If a malfunction is detected on the fingerprint sensor, perform the Fingerprint Sensor

Troubleshooting Procedures in Section 2.18.

16. If a malfunction is detected on the Web camera, perform the Web camera

Troubleshooting Procedures in Section 2.19.

2-12 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)

Troubleshooting Procedures

2.3 Power Supply Troubleshooting

The power supply controller controls many functions and components. To determine if the
power supply is functioning properly, start with Procedure 1 and continue with the other
Procedures as instructed. The procedures described in this section are:

Procedure 1: Power Status Check

Procedure 2: Error Code Check

Procedure 3: Connection Check

Procedure 4: Charging Check

Procedure 5: Replacement Check

2.3.1 Procedure 1 Power Status Check

The following icons indicate the power supply status:

 Battery icon
 DC IN icon

The power supply controller displays the power supply status with the Battery icon and the
DC IN icon as listed in the tables below.

Table 2-1 Battery icon

Battery icon Power supply status

Lights orange Battery is charged and the external DC is input. It has no

relation with ON/OFF of the system power.

Lights blue Battery is fully charged and the external DC is input. It has

no relation with ON/OFF of the system power.

Blinks orange
(even intervals)

Blinks orange once
(at being switched on)

Doesn’t light Any condition other than those above.

The battery level is low while the system power is ON.

The system is driven by only a battery and the battery level
is low.

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] 2-13

Troubleshooting Procedures

Table 2-2 DC IN icon

DC IN icon Power supply status

Lights blue DC power is being supplied from the AC adapter.
Blinks orange Power supply malfunction*1
Doesn’t light Any condition other than those above.

*1 When the power supply controller detects a malfunction, the DC IN icon blinks

orange. It shows an error code.

When the icon is blinking, perform the following procedure.

1. Remove the battery pack and the AC adapter.

2. Re-attach the battery pack and the AC adapter.

If the icon is still blinking after the operation above, check the followings:

Check 1 If the DC IN icon blinks orange, go to Procedure 2.

Check 2 If the DC IN icon does not light, go to Procedure 3.

Check 3 If the battery icon does not light orange or blue, go to Procedure 4.

NOTE: Use a supplied AC adapter G71C000A5210 (2-pin)/ G71C000A6210 (3-pin).

2-14 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)

Troubleshooting Procedures

2.3.2 Procedure 2 Error Code Check

If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The
blink pattern indicates an error as shown below.

 Start Off for 2 seconds
 Error code (8 bit)

“1” On for one second

“0” On for half second

Interval between data bits Off for half second

The error code begins with the least significant digit.

Example: Error code 11h (Error codes are given in hexadecimal format.)

Start

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Troubleshooting Procedures

Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and

compare it to the tables below. Then go to Check 2.

Table 2-3 Error code

Error code Where error occurs

1*h DC Power (AC Adapter)
2*h Main battery
3:h 2nd battery
4*h S3V output
5*h E5V output
6*h E3V output
7*h IGD-PGV output
8*h 1R5-B1V output
9*h PPV output
A*h 1R05-E1V output
B*h IGD-PGV output

C*h PTV output
D*h PTV output
E*h ­F*h -

 DC power supply (AC adapter)

Error code Meaning

10h AC Adapter output voltage is over 16.5V.
11h Common Dock output voltage is over 16.5V..
12h Current from the DC power supply is over 4.95A.
13h Current from the DC power supply is over 0.5A when there is no load.
14h The compensation value of [0A] is not within the limits from design data (±

481mA).

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 Main Battery

Error code Meaning

22h Main battery discharge current is over 0.5A.
23h Main battery charge current is over 4.3A.
24h The compensation value of [0A] is not within the limits from design data (±

400mA).

25h Main battery charge current is over 0.3A when the charging is off.

 2nd Battery

Error code Meaning

32h Second battery discharge current is over 0.5A.
33h Second battery charge current is over 2.7A.
34h The compensation value of [0A] is not within the limits from design data (±

400mA)

35h Second battery charge current is over 0.3A

 S3V output

Error code Meaning

40h S3V voltage is over 3.47V.
45h S3Vvoltage is under 3.14V.
46h S3V voltage is under 3.14V or less when the computer is booting up.

 E5V output

Error code Meaning

50h E5V voltage is over 6.00V.
51h E5V voltage is under 4.50V when the computer is powered on.
52h E5V voltage is under 4.50V when the computer is booting up.
54h E5V voltage is under 4.50V when EV power is maintained.

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Troubleshooting Procedures

 E3V output

Error code Meaning

60h E3V voltage is over 3.96V.
61h E3V voltage is under 2.81V when the computer is powered on.
62h E3V voltage is under 2.81V when the computer is booting up.
64h E3V voltage is under 2.81V when EV power is maintained.

 IGD-PGV output

Error code Meaning

70h IGD-PGV voltage is over 1.80V.
71h IGD-PGV voltage is under 0V when the computer is powered on.
72h IGD-PGV voltage is under 0V when the computer is booting up.

 1R5-P1V output

Error code Meaning

80h 1R5-P1V voltage is over 1.80V.
81h 1R5-P1V voltage is under 1.28V when the computer is powered on.
82h 1R5-P1V voltage is under 1.28V when the computer is booting up.
84h 1R5-P1V voltage is under 1.28V when BV power is maintained.

 PPV output

Error code Meaning

90h PPV voltage is over 1.68V.
91h PPV voltage is under 0.00V when the computer is powered on.
92h PPV voltage is under 0.55V when the computer is booting up.

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 1R05-E1V output

Error code Meaning

A0h 1R05-E1V voltage is over 1.26V.
A1h 1R05-E1V voltage is under 0.89V when the computer is powered on.
A2h 1R05-E1V voltage is under 0.89V when the computer is booting up.
A4h 1R05-E1V voltage is under 1.26V when EV power is maintained.

 IGD-PGV output

Error code Meaning

B0h PTV voltage is over 1.80V.
B1h PTV voltage is under 0V when the computer is powered on.
B2h PTV voltage is under 0V when the computer is booting up.

 PTV output

Error code Meaning

C0h IGD-PGV voltage is over 1. 26V.
C1h IGD-PGV voltage is under 0.67V when the computer is powered on.
C2h IGD-PGV voltage is under 0.67V when the computer is booting up.

 PTV output

Error code Meaning

D0h SPURS-PPV voltage is over 1.26V.
D1h SPURS-PPV voltage is under 0.89V when the computer is powered on.
D2h SPURS-PPV voltage is under 0.89V when the computer is booting up.

 Miscellaneous

Error code Meaning

F0h The sub clock does not oscillate.

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Troubleshooting Procedures

Check 2 In the case of error code 10h or 12h:

 Make sure the AC adapter and AC power cord are firmly plugged into the DC

IN 15 V socket and wall outlet. If the cables are connected firmly, go to the
following step.

 Connect a new AC adapter and AC power cord. If the problem still occurs, go

to Procedure 5.

Check 3 In the case of error code 21h:

 Go to Procedure 3.

Check 4 For any other errors, go to Procedure 5.

2.3.3 Procedure 3 Connection Check

The wiring diagram related to the power supply is shown below:

Any of the connectors may be disconnected. Perform Check 1.

Check 1 Make sure the AC adapter and the AC power cord are firmly plugged into the DC

IN jack and wall outlet. If these cables are connected firmly, go to Check 2.

Check 2 Replace the AC adapter and the AC power cord with new ones.

 If the DC IN icon does not light, go to Procedure 5.
 If the battery icon does not light, go to Check 3.

Check 3 Make sure the battery pack is installed in the computer correctly. If the battery is

properly installed and the battery icon still does not light, go to Procedure 4.

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Troubleshooting Procedures

2.3.4 Procedure 4 Charging Check

Check if the power supply controller charges the battery pack properly. Perform the
following procedures:

Check 1 Make sure the AC adapter is firmly plugged into the DC IN jack.

Check 2 Make sure the battery pack is properly installed. If it is properly installed, go to

Check 3.

Check 3 The battery pack may be completely discharged. Wait a few minutes to charge the

battery pack while connecting the battery pack and the AC adapter. If the battery
pack is still not charged, go to Check 4.

Check 4 The battery’s temperature is too high or low. Leave the battery for a while to

adjust it in the right temperature. If the battery pack is still not charged, go to
Check 5.

Check 5 Replace the battery pack with a new one. If the battery pack is still not charged,

go to Procedure 5.

2.3.5 Procedure 5 Replacement Check

The power is supplied to the system board by the AC adapter. If either the AC adapter or the
system board was damaged, perform the following Checks.

To disassemble the computer, follow the steps described in Chapter 4, Replacement
Procedures.

When AC adapter is connected:

Check 1 AC adapter may be faulty. Replace the AC adapter with a new one. If the problem

still occurs, perform Check 2.

Check 2 System board may be faulty. Replace the system board with a new one.

When AC adapter is not connected:
(When driving with battery pack)

Check 1 Battery pack may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 2.

Check 2 System board may be faulty. Replace it with a new one.

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Troubleshooting Procedures

2.4 System Board Troubleshooting

This section describes how to determine if the system board is malfunctioning or not. Start
with Procedure 1 and continue with the other procedures as instructed. The procedures
described in this section are:

Procedure 1: Message Check

Procedure 2: Debugging Port Check

Procedure 3: Diagnostic Test Program Execution Check

Procedure 4: Replacement Check

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2.4.1 Procedure 1 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed
in the BIOS ROM. The IRT tests each IC on the system board and initializes it.

 If an error message is shown on the display, perform Check 1.
 If there is no error message, go to Procedure 2.
 If MS-DOS or Windows OS is properly loaded, go to Procedure 4.

Check 1 If one of the following error messages is displayed on the screen, press the F1 key

as the message instructs. These errors occur when the system configuration
preserved in the RTC memory (CMOS type memory) is not the same as the actual
configuration or when the data is lost.

If you press the F1 key as the message instructs, the SETUP screen appears to set

the system configuration. If error message (b) appears often when the power is
turned on, replace the RTC battery. If any other error message is displayed,
perform Check 2.

(a) *** Bad HDD type ***

Check system. Then press [F1] key ......

(b) *** Bad RTC battery ***

Check system. Then press [F1] key ......

(c) *** Bad configuration ***

Check system. Then press [F1] key ......

(d) *** Bad memory size ***

Check system. Then press [F1] key ......

(e) *** Bad time function ***

Check system. Then press [F1] key ......

(f) *** Bad check sum (CMOS) ***

Check system. Then press [F1] key ......

(g) *** Bad check sum (ROM) ***

Check system. Then press [F1] key ......

Check 2 If the following error message is displayed on the screen, press any key as the

message instructs.
The following error message appears when data stored in RAM under the resume
function is lost because the battery has become discharged or the system board is
damaged. Go to Procedure 3.

WARNING: RESUME FAILURE.
PRESS ANY KEY TO CONTINUE.

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Troubleshooting Procedures

If any other error message displays, perform Check 3.

Check 3 The IRT checks the system board. When the IRT detects an error, the system

stops or an error message appears.

If one of the following error messages (1) through (17), (23) or (24) is displayed,
go to Procedure 4.

If error message (18) is displayed, go to the Keyboard Troubleshooting
Procedures.

If error message (19), (20) or (21) is displayed, go to the HDD Troubleshooting
Procedures.

If error message (22) is displayed, go to the USB FDD Troubleshooting
Procedures.

(1) PIT ERROR
(2) MEMORY REFRESH ERROR
(3) TIMER CH.2 OUT ERROR
(4) CMOS CHECKSUM ERROR
(5) CMOS BAD BATTERY ERROR
(6) FIRST 64KB MEMORY ERROR
(7) FIRST 64KB MEMORY PARITY ERROR
(8) VRAM ERROR
(9) SYSTEM MEMORY ERROR
(10) SYSTEM MEMORY PARITY ERROR
(11) EXTENDED MEMORY ERROR
(12) EXTENDED MEMORY PARITY ERROR
(13) DMA PAGE REGISTER ERROR
(14) DMAC #1 ERROR
(15) DMAC #2 ERROR
(16) PIC #1 ERROR
(17) PIC #2 ERROR
(18) KBC ERROR
(19) HDC ERROR
(20) HDD #0 ERROR
(21) HDD #1 ERROR
(22) NO FDD ERROR
(23) TIMER INTERRUPT ERROR
(24) RTC UPDATE ERROR

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Troubleshooting Procedures

2.4.2 Procedure 2 Debugging Port Check

Check the D port status by a debug port test. The tool for debug port test is shown below.

Serial Port model (W3270 short) Not a Serial Port model

Figure 2-1 A set of tool for debug port test

1. Serial Port model should make “W3270 “of PS-SW board is made to short-circuit

with a wire.

2. Connect the RS-232C cross-cable to the connector CN9520 of the system board..

3. Not a Serial Port model should connect a debug port test cable to connector CN3110

of a system board.( W3270 open)

4. Connect the RS-232C Cross-cable to the PC that displays the test results.

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Troubleshooting Procedures

4. Boot the computer in MS-DOS mode.

5. Execute GETDPORT.COM in the text menu in CPU REAL mode. (Insert the FD for

starting D port into FDD and input “FD starting drive:>dport”.)

The D port status is displayed in the following form;

6. When the D port status is FFFFh (normal status), go to Procedure 4.

7. When the D port status falls into any status in Table 2-4, execute Check 1.

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Table 2-4 Debug port error status (1/2) pending

System BIOS Boot block processing
Debug Code BIOS processing outline Target Device IC No.

CPU setup

F000 Boot Block processing start BIOSROM IC3000 (BIOS ROM)

F001

F002

F003 PCH initialization end BIOSROM IC3000/IC3002 (BIOS ROM)
F004 Memory initialization start PCH IC1600 (PCH)
F005 Memory initialization end PCH IC3000/IC3002 (BIOS ROM)
F006 Loader start to a system part BIOSROM IC3000/IC3002 (BIOS ROM)

F007

F008

F009

F00A

F00B

F00C

Initialization of
PCH ,Super I/O

Initialization of PCH
Initialization of Ricoh

controller

Initialization of PCH
Graphics distinction
Clock Generator setup

Deployment start to a
system part
Updating judging of BIOS
and EC

Update process start of
BIOS and EC

Renewal error of BIOS
Bootblock
Completion of updating of
Boot block
End of Boot Block processin
g. IRT shift

CPU
Super I/O

PCH, Ricoh controller

PCH
VGA
Clock Generator

BIOSROM IC3000/IC3002 (BIOS ROM)

BIOSROM IC3000/IC3002 (BIOS ROM)

BIOSROM
EC
USB Memory

BIOSROM IC3000/IC3002 (BIOS ROM)

BIOSROM IC3000/IC3002 (BIOS ROM)

BIOSROM IC3000/IC3002 (BIOS ROM)

IS1050 (CPU Socket)
IC3400 (Super I/O)

IC1600 (PCH)

IC1600 (PCH)
IC5000 (VGA (nVIDIA))
IC1000 (CLKGEN)

IC3000/IC3002 (BIOS ROM)
IC3200(EC/KBC)

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Troubleshooting Procedures

Table 2-4 Debug port error status (2/2)

System BIOS IRT processing

Debug Code BIOS processing outline Target Device IC No.
F100 IRT section start CPU IS1050 (CPU Socket)

F101

F102 PCI Express initialization PCH IC1600 (PCH)
F103 PCH Express initialization PCH IC1600 (PCH)

F104

F105

F106 EC Evart initialization EC IC3200 (EC/KBC)
F107 USB Legacy initialization PCH IC1600 (PCH)

F108

F109

F10A

F10B

F10C

F10D

F10E Memory test start RAM

F10F End of a memory test RAM

F110 Interrupt vector initialization RAM

F111 VGA, LAN initialization

F112

F113

F114 Processing in front of boot RAM

F115

Creation of SETUP
information

SMRAM Express
initialization

End of SMRAM
initialization

Device Lock main
processing start
Device Lock device
processing start
End of Device Lock main
processing
Thermal control
initialization
Digital thermal sensor
initialization
End for IRT of a module
load

End of option ROM
execution
Determination of a boot
device

End of IRT processing.
Shift to OS.

BIOSROM
RAM

PCH
RAM

PCH
RAM

RAM

RAM

RAM

RAM

CPU IS1050 (CPU Socket)

RAM

VGA
LAN
BIOSROM
RAM

RAM

RAM

RAM

IC3000/IC3002 (BIOS ROM)
CN1400, CN1410 (RAM
Conn.)

IC1600 (PCH)
CN1400, CN1410 (RAM
Conn.)
IS1050 (CPU Socket),
CN1400, CN1410 (RAM
Conn.)

CN1400, CN1410 (RAM
Conn.)
CN1400, CN1410 (RAM
Conn.)
CN1400, CN1410 (RAM
Conn.)
CN1400, CN1410 (RAM
Conn.)

CN1400, CN1410 (RAM
Conn.)
CN1400, CN1410 (RAM
Conn.)
CN1400, CN1410 (RAM
Conn.)
CN1400, CN1410 (RAM
Conn.)
IC1200 (VGA)
IC5000 (VGA (nVIDIA))
IC4000/IC4100 (LAN
Controller),
IC3000/IC3002 (BIOS
ROM), CN1400, CN1410
(RAM Conn.)
CN1400, CN1410 (RAM
Conn.)
CN1400, CN1410 (RAM
Conn.)
CN1400, CN1410 (RAM
Conn.)
CN1400, CN1410 (RAM
Conn.)

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F116

F117 S4 shift start RAM

F118 S5 shift start RAM

F119

F11A

F11B Shutdown processing RAM

F11C

F11D S3 return service start

F1FF

S3 shift start

USB electric supply setting
start
Completion of a USB
electric supply setting

Completion of Shutdown
processing

End of S3 return processing.
Shifts to OS.

RAM

PCH
EC
PCH
EC

RAM

BIOSROM
RAM

RAM

CN1400, CN1410 (RAM
Conn.)
CN1400, CN1410 (RAM
Conn.)
CN1400, CN1410 (RAM
Conn.)
IC1600 (PCH)
IC3200 (EC/KBC)
IC1600 (PCH)
IC3200 (EC/KBC)
CN1400, CN1410 (RAM
Conn.)
CN1400, CN1410 (RAM
Conn.)
IC3000/IC3002 (BIOS
ROM), CN1400, CN1410
(RAM Conn.)
CN1400, CN1410 (RAM
Conn.)

NOTE: Status outputted by the test means the last error detected in the debug port test.

Check 1 If the D port is status F11Eh or F120h is displayed, go to “HDD Trouble shooting

Procedure in Section 2.6.

Check 2 If any other D port status error code is displayed, perform Procedure 3.

D port error code is as follows:

Error code Contents

F003h or F004h SC initialization error
F00Bh BIOS update error
F117h Exception check error
F121h Clock generator error

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Troubleshooting Procedures

2.4.3 Procedure 3 Diagnostic Test Program Execution Check

Execute the following tests from the Diagnostic Test Menu. These tests check the system

board. Refer to Chapter 3, Tests and Diagnostic, for more information on how to perform

these tests.

1. System test

2. Memory test

3. Keyboard test

4. Display test

5. Floppy Disk test

6. Printer test [It is not supported]

7. Async test

8. Hard Disk test

9. Real Timer test

10. NDP test

11. Expansion test

12. CD-ROM/DVD-ROM test

13. Only One test

14. Wireless LAN test

15. LAN/Modem/Bluetooth/IEEE1394 test

16. Sound test

If an error is detected during these tests, go to Procedure 4.

2.4.4 Procedure 4 Replacement Check

System board may be faulty. Disassemble the computer following the steps described in

Chapter 4, Replacement Procedures and replace system board with a new one.

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2.5 USB FDD Troubleshooting

To check if the USB FDD is malfunctioning or not, follow the troubleshooting procedures
below as instructed.

Procedure 1: FDD Head Cleaning Check

Procedure 2: Diagnostic Test Program Execution Check

Procedure 3: Connector Check and Replacement Check

2.5.1 Procedure 1 FDD Head Cleaning Check

FDD head cleaning is one option available in the Diagnostic Program.

After connecting USB FDD, insert the Diagnostics Disk in the floppy disk drive. Turn on the
computer and run the test. And then clean the FDD heads using the cleaning kit. If the FDD
still does not function properly after cleaning, go to Procedure 2.

Detailed operation is given in Chapter 3, Tests and Diagnostics.

If the test program cannot be executed on the computer, go to Procedure 3.

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Troubleshooting Procedures

2.5.2 Procedure 2 Diagnostic Test Program Execution Check

Insert the Diagnostics Disk in the USB FDD, turn on the computer and run the test. Refer to

Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.

Make sure the floppy disk is formatted correctly and that the write protect tab is disabled.
Floppy disk drive test error codes and their status names are listed in Table 2-7. If any other
errors occur while executing the FDD diagnostics test, go to Check 1.

Table 2-5 FDD error code and status

Code Status

01h Bad command
02h Address mark not found
03h Write protected
04h Record not found
06h Media replaced
08h DMA overrun error
09h DMA boundary error
10h CRC error
20h FDC error
40h Seek error
60h FDD not drive

80h Time out error (Not ready)
EEh Write buffer error
FFh Data compare error

Check 1 If the following message is displayed, disable the write protect tab on the floppy

disk by sliding the write protect tab to “write enable”. If any other message
appears, perform Check 2.

Write protected

Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3.

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2.5.3 Procedure 3 Connector Check and Replacement Check

USB FDD is connected to USB port on system board or USB/Sound board. The connection
of the cable and board may be defective. Otherwise, they may be faulty. Disassemble the

computer following the steps described in Chapter 4, Replacement Procedures and perform

the following checks.

USB FDD can be connected to the following 4 ports.
(System board x 2 ports and USB/Sound board x 2 port)

Check 1 Make sure USB FDD is firmly connected to USB port. If the connection is loose,

connect firmly and repeat Procedure 2. If the problem still occurs, go to Check 2.

NOTE: When checking the connection, be sure to check it with care for the followings.

1. Cable can not be disconnected from the connector.

2. Cable is connected straight to the connector.

3. Cable is connected all the way seated in the connector.

4. Cable or connector can not be broken.

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Check 2 Connect USB FDD to other USB port and check if it works properly. If it does not

work properly, perform Check 3

Check 3 USB FDD may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 4

Check 4 System board and USB / Sound board may be faulty. Replace it with a new one

following the steps in Chapter 4, Replacement Procedures.

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2.6 2.5” HDD Troubleshooting

To check if the 2.5” HDD is malfunctioning or not, follow the troubleshooting procedures
below as instructed.

Procedure 1: Partition Check

Procedure 2: Message Check

Procedure 3: Format Check

Procedure 4: Diagnostic Test Program Execution Check

Procedure 5: Connector Check and Replacement Check

CAUTION: The contents of the hard disk will be erased when the 2.5”HDD

troubleshooting procedures are executed. Transfer the contents of the hard
disk to floppy disks or other storage drive(s). For the backup, refer to the
User’s Manual.

2.6.1 Procedure 1 Partition Check

Insert the Toshiba DOS system disk and start the computer. Perform the following checks:

Check 1 Input C: and press Enter. If you cannot change to drive C, go to Check 2. If you

can change to drive C, go to Procedure 2.

Check 2 Input FDISK and press Enter. Choose Display Partition Information from the

FDISK menu. If drive C is listed in the Display Partition Information, go to Check

3. If drive C is not listed, return to the FDISK menu and choose the option to
create a DOS partition or a logical DOS drive on drive C. If the problem still
occurs, go to Procedure 2.

Check 3 If drive C is listed as active in the FDISK menu, go to Check 4. If drive C is not

listed as active, return to the FDISK menu and choose the option to set the active
partition for drive C. Then go to Procedure 2.

Check 4 Remove the system disk from the FDD and reboot the computer. If the problem

still occurs, go to Procedure 2. Otherwise, the 2.5” HDD is operating normally.

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Troubleshooting Procedures

2.6.2 Procedure 2 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed
in the BIOS ROM. When the test detects an error, an error message is displayed on the screen.

Make sure no floppy disk is in the FDD. Turn on the computer and check the message on the
screen. When an OS starts from the 2.5” HDD, go to Procedure 3. Otherwise, start with
Check 1 below and perform the other checks as instructed.

Check 1 If any of the following messages appear, go to Procedure 3. If the following

messages do not appear, perform Check 2.

HDC ERROR

or

HDD #X ERROR (After 5 seconds this message will disappear.)

Check 2 If either of the following messages appears, go to Check 3. If the following

messages do not appear, perform Check 4.

Insert system disk in drive

Press any key when ready .....

or

Non-System disk or disk error
Replace and press any key when ready

Check 3 Using the SYS command of the DOS, transfer the system to the 2.5” HDD. If the

system is not transferred, go to Procedure 3. Refer to the DOS Manual for detailed
operation.

If the following message appears on the display, the system program has been
transferred to the HDD.

System Transferred

If an error message appears on the display, perform Check 4.

Check 4 2.5” HDD(s) and the connector(s) of system board may be defective (Refer to the

steps described in Chapter 4, Replacement Procedures for disassembling.). Insert

HDD(s) to the connector(s) firmly. If it is (or they are) firmly connected, go to
Procedure 3.

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2.6.3 Procedure 3 Format Check

The computer’s HDD is formatted using the DOS FORMAT program or the physical format
program of the test program. To format the HDD, start with Check 1 below and perform the
other steps as required.

Refer to the DOS Manual for the operation of DOS. For the format by the test program, refer
to the Chapter 3.

Check 1 Format the 2.5” HDD using DOS FORMAT command. Type as FORMAT C:

/S/U.

If the 2.5” HDD can not be formatted, perform Check 2.

Check 2 Using the DOS FDISK command, set the 2.5” HDD partition. If the partition is

not set, go to Check 3. If it is set, format the 2.5” HDD using MS-DOS FORMAT
command.

Check 3 Using the Diagnostic Disk, format the 2.5” HDD with a format option (physical

format). If HDD is formatted, set the 2.5” HDD partition using DOS FDISK
command.

If you cannot format the 2.5” HDD using the Tests and Diagnostic program, go to
Procedure 4.

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2.6.4 Procedure 4 Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the

Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about

the HDD test program.

If an error is detected during the HDD test, an error code and status will be displayed. The
error codes and statuses are described in Table 2-8. If an error code is not displayed but the
problem still occurs, go to Procedure 5.

Table 2-6 2.5” Hard disk drive error code and status

Code Status

05 HDD - HDC NOT RESET ERROR
07 HDD - DRIVE NOT INITIALIZE
09 HDD - DMA BOUNDARY ERROR
0B HDD - BAD TRACK ERROR

BB HDD - UNDEFINED ERROR

08 HDD - OVERRUN ERROR (DRQ ON)
01 HDD - BAD COMMAND ERROR
02 HDD - ADDRESS MARK NOT FOUND
04 HDD - RECORD NOT FOUND ERROR
10 HDD - ECC ERROR
20 HDD - HDC ERROR
40 HDD - SEEK ERROR
80 HDD - TIME OUT ERROR

11 HDD - ECC RECOVER ENABLE
AA HDD - DRIVE NOT READY
CC HDD - WRITE FAULT

E0 HDD - STATUS ERROR

0A HDD - BAD SECTO R
EE HDD - ACCESS TIME ERROR
DA HDD - NO HDD

12 HDD - DMA CRC ERROR

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2.6.5 Procedure 5 Connector Check and Replacement Check

The SATA HDD may be disconnected, or the SATA HDD or system board may be damaged.

Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures and perform the following checks:

Check 1 Make sure the SATA HDD is firmly connected to CN1900 on the system

board.

If any of the connections are loose, reconnect firmly and repeat Procedure 1. If
there is still an error, go to Check 2.

Check 2 The SATA HDD may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures and check the operation. If the

problem still exists, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures

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2.7 Keyboard Troubleshooting

To check if the computer’s keyboard is malfunctioning or not, follow the troubleshooting
procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

2.7.1 Procedure 1 Diagnostic Test Program Execution Check

Execute the Keyboard Test (DIAGNOSTIC TEST) and Pressed key display test (ONLY

ONE TEST) in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more

information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, keyboard is functioning
properly.

2.7.2 Procedure 2 Connector Check and Replacement Check

The connection of cable and board may be defective. Otherwise, they may be faulty.

Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures, and perform the following checks:

Check 1 Make sure keyboard cable is firmly connected to system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem
still occurs, go to Check 2.

Check 2 Keyboard may be faulty. Replace it with a new one following the instructions in

Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures.

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2.8 Dual point Troubleshooting

To check if the computer’s touch pad is malfunctioning or not, follow the troubleshooting
procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

2.8.1 Procedure 1 Diagnostic Test Program Execution Check

Execute the Touch pad test (ONLY ONE TEST) in the Diagnostic Program. Refer to Chapter

3, Tests and Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, touch pad is functioning
properly.

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2.8.2 Procedure 2 Connector Check and Replacement Check

The connection of the cable and board may be defective. Otherwise, they may be faulty.

Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures, and perform the following checks:

Check 1 Make sure the cables are firmly connected to the button board and system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem

still occurs, go to Check 2.

Check 2 Dual point or the cable may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still occurs,

perform Check 3.

Check 3 Finger/Pad Button board or the cable may be faulty. Replace it with a new one

following the instructions in Chapter 4, Replacement Procedures. If the problem

still occurs, perform Check 4.

Check 4 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures.

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2.9 Display Troubleshooting

This section describes how to determine if the computer’s display is functioning properly.
Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Cable Check

Procedure 3: Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

The Display Test program is stored on the computer’s Diagnostics disk. This program checks
the display controller on the system board. Insert the Diagnostics disk in the computer’s

floppy disk drive, turn on the computer and run the test. Refer to Chapter 3, Tests and
Diagnostics for details. If an error is detected, go to Procedure 2.

Procedure 2 Connector Check and Cable Check

Check 1 Make sure the LCD cable is securely connected to CN5601 on the system board.

If the connection is loose, reconnect firmly and restart the computer. If there is still an error,
go to Procedure 3.

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Procedure 3 Replacement Check

The LCD module and system board are connected to display circuits. Any of these

components may be damaged. Refer to Chapter 4, Replacement Procedures.

Check 1 Replace the LCD cable with a new one following the instructions in Chapter 4,

Replacement Procedures and test the display again. If the problem still exists,

perform Check 2.

Check 2 Replace the LCD module with a new one following the instructions in Chapter 4,

Replacement Procedures and test the display again. If the problem still exists,

perform Check 3

Check 3 The display controller on the system board may be damaged. Replace the system

board with a new one following the instructions in Chapter 4, Replacement

Procedures.

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2.10 Optical Disk Drive Troubleshooting

To check if optical disk drive is malfunctioning or not, follow the troubleshooting procedures
below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

2.10.1 Procedure 1 Diagnostic Test Program Execution Check

Execute the CD-ROM/DVD-ROM Test in the Diagnostic P

and Diagnostics for more information on how to perform the test program.

Prepare the tools before the test.

If any error is detected by the test, go to Procedure 2.

2.10.2 Procedure 2 Connector Check and Replacement Check

The SATA ODD may b

Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures and perform the following checks:

Check 1 Make sure the SATA ODD is firmly connected to CN1950 on the system

board.

e disconnected, or the SATA ODD or system board may be damaged.

rogram. Refer to Chapter 3, Tests

If any of the connections are loose, reconnect firmly and repeat Procedure 1. If
there is still an error, go to Check 2.

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Check 2 The SATA ODD may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still exists,

perform Check 3.

Check 3 System board may be faulty. Replace it with new one following the instructions in

Chapter 4, Replacement Procedure.

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2.11 Modem Troubleshooting

To check if modem is malfunctioning or not, follow the troubleshooting procedures below as
instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

2.11.1 Procedure 1 Diagnostic Test Program Execution Check

Execute Modem test in the LAN/Modem/Bluetooth/IEEE1394 test program. Refer to Chapter

3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected, perform Procedure 2.

2.11.2 Procedure 2 Connector Check and Replacement Check

MDC (Modem Daughter Card) is used as the modem for this computer. MDC is connected to
the system board. If modem malfunctions, the connection of cable, board and module may be
defective. Otherwise, they may be faulty.

Disassemble the computer following the steps described in Chapter 4, Replacement Procedure

and perform the following checks:

Check 1 Make sure the following connections are firmly connected.

If any connector is disconnected, connect it firmly and return to Procedure 1. If the
problem still occurs, perform Check 2.

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Check 2 Modem cable or MDC cable may be faulty. Replace it with a new one. If the

problem still occurs, perform Check 3.

Check 3 MDC may be faulty. Replace it with a new one following the steps in Chapter 4,

Replacement Procedure. If the problem still occurs, perform Check 4.

Check 4 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures.

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2.12 LAN Troubleshooting

To check if the computer’s LAN is malfunctioning or not, follow the troubleshooting
procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

2.12.1 Procedure 1 Diagnostic Test Program Execution Check

Execute LAN test in the LAN/Modem/Bluettoth/IEEE1394 test program. Refer to Chapter 3,

Tests and Diagnostics for more information on how to perform the test program.

If any error is detected by the test, go to Procedure 2.

2.12.2 Procedure 2 Connector Check and Replacement Check

LAN cable is connected to system board. If LAN malfunctions, the connection of the cable
and board may be defective. Otherwise, they may be faulty.

Check 1 Make sure LAN cable is firmly connected to the LAN jack on the system board. If

the problem still occurs, perform Check 2.

Check 2 LAN cable may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instruction in

Chapter 4, Replacement Procedure.

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2.13 Wireless LAN Troubleshooting

To check if the computer’s Wireless LAN is malfunctioning or not, follow the troubleshooting
procedures below as instructed.

Procedure 1: Transmitting-Receiving Check

Procedure 2: Antennas’ Connection Check

Procedure 3: Replacement Check

2.13.1 Procedure 1 Transmitting-Receiving Check

Before starting the test, make sure the wireless communication switch is set in the ON
position.

Check 1 Execute Wireless LAN test program to check the transmitting-receiving function

of wireless LAN. You will need a second computer that can communicate by
wireless LAN. Perform the test following the instructions described in Chapter 3,

Tests and Diagnostics.

If the computer passes the test, the function is correctly working. If the computer
does not pass the test, perform Procedure 2.

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2.13.2 Procedure 2 Antennas' Connection Check

The wireless LAN function-wiring diagram is shown below:

Any of the connections may be defective. Disassemble the computer following the steps

described in Chapter 4, Replacement Procedures, and perform the following checks:

Check 1 Make sure the wireless communication switch is “On”.

If the switch is “Off”, turn it “On”. If the problem still occurs, perform Check 2.

Check 2 Make sure wireless LAN card (PCI-E Mini-Card) is firmly connected to the

CN2600 on the system board. If the connection is loose, connect it firmly and
perform Procedure 1. If the problem still occurs, perform Check 3.

Check 3 Make sure that wireless LAN antenna cables (black and white) are firmly

connected to the connectors on Wireless LAN card. If wireless LAN antenna
cables are not connected properly, connect them firmly and perform Procedure 1.
If the problem still occurs, go to the procedure 3.

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2.13.3 Procedure 3 Replacement Check

Wireless LAN card, wireless LAN antenna or system board may be faulty. Refer to Chapter 4,
Replacement Procedures, for instructions on how to disassemble the computer and then

perform the following checks:

Check 1 Wireless LAN antenna may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still occurs,

perform Check 2.

Check 2 Wireless LAN card may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still occurs,

perform Check 3.

Check3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures.

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2.14 Bluetooth Troubleshooting

To check if the Bluetooth is malfunctioning or not, follow the troubleshooting procedures
below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connection Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Make sure the wireless switch on the left side of the computer is turned “On”. If it is not, slide
the switch toward the back of the computer to turn it on.

Check 1 Execute Bluetooth test program. Perform the test following the instructions

described in Chapter 3, Bluetooth Test Program. You will need a second computer
that can communicate by the Bluetooth.
If the computer passes the test, the function is correctly working. If the computer
does not pass the test, go to check 2.

Check 2 The Bluetooth module may be defective or damaged. Replace it with a new one.

Then perform the test program again.

If the computer still does not pass the test, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

The Bluetooth may be disconnected, or the Bluetooth module, Bluetooth cable or system
board may be damaged. Disassemble the computer following the steps described in Chapter 4,

Replacement Procedures and perform the following checks:

Check 1 Make sure the Bluetooth is firmly connected to CN4440 on the system board.

If any of the connections are loose, reconnect firmly and repeat Procedure 1. If
there is still an error, go to Check 2.

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Check 2 The Bluetooth module may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures and check the operation. If the

problem still exists, perform Check 3.

Check 3 The Bluetooth cable may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still exists,

perform Check 4.

Check 4 The system board may be damaged. Replace it with a new one following the

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2.15 Sound Troubleshooting

To check if the sound function is malfunctioning or not, follow the troubleshooting procedures
below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check

Procedure 3: Replacement Check

2.15.1 Procedure 1 Diagnostic Test Program Execution Check

Execute the Sound test in Sound Test program
for more information on how to perform the test program.

If any error is detected by the test, go to Procedure 2.

2.15.2 Procedure 2 Connector Check

The connection of sound system

is shown in the following figure.

disk. Refer to Chapter 3, Tests and Diagnostics

As the connection may be defective, disassemble the computer and check each connection.
If the problem still occurs, go to Procedure 3.

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2.15.3 Procedure 3 Replacement Check

 If headphone does not work properly, perform check 1.
 If external microphone does not work properly, perform check 2.
 If internal microphone does not work properly, perform check 3.
 If Speaker Right does not work properly, perform check 5.
 If Speaker Left does not work properly, perform check 6.

Check 1 Headphone may be faulty. Replace it with a new one following the steps in

Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 4.

Check 2 External microphone may be faulty. Replace it with a new one following the steps

in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check

4

Check 3 Internal microphone may be faulty. Replace it with a new one following the steps

in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check

7

Check 4 USB/Sound board may be faulty. Replace it with a new one following the steps in

Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 7

Check 5 Speaker Right may be faulty. Replace it with a new one following the steps in

Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 7.

Check 6 Speaker Left r may be faulty. Replace it with a new one following the steps in

Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 7

Check 7 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures.

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2.16 Bridge media Slot Troubleshooting

This section describes how to determine if the computer's Bridge media functions are
functioning properly. Perform the steps below starting with Procedure 1 and continuing with
the other procedures as required.

Procedure 1: Check on Windows OS

Procedure 2: Connector Check and Replacement Check

2.16.1 Procedure 1 Check on Windows OS

Insert a Brid
xD Picture card/Multimedia card) into the slot. Check if the installed Windows recognizes
automatically the Bridge media and the data in the Bridge media can be read.

If the card is not recognized or data are not red, go to Procedure 2.

2.16.2 Procedure 2 Connector Check and Replacement Check

The Bridge m

Bridge media supports SD memory card/SDIO card/Memory stick/Memory stick Pro/
xD Picture card/Multimedia card.

ge media (SD memory card/SDIO card/Memory stick/Memory stick Pro/

edia is connected to IS2140 on the system board.

Check 1 Bridge media and system board may be disconnected. Make sure the Bridge media

is firmly inserted to IS2140 on the system board. If not, insert it firmly. If the
Bridge media is still not functioning properly, perform Check 2.

Check 2 Bridge media may be faulty. Replace it with a new one following the step in

Chapter 4 Replacement Procedures. If the problem continues, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the step in

Chapter 4 Replacement Procedures.

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