TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual
First edition December 2009
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the
Pro S500 Series
at the time of this manual's production. However, succeeding computers and
TECRA A11/S11/P11/Satellite
manuals are subject to change without notice. Therefore, Toshiba assumes no liability for
damages incurred directly or indirectly from errors, omissions, or discrepancies between any
succeeding product and this manual.
Trademarks
IBM is a registered trademark and IBM PC is a trademark of International Business
Machines Corporation.
Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered
trademarks of Intel Corporation.
Windows, Microsoft and Windows Vista are either registered trademarks or trademarks of
Microsoft Corporation.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license.
InterVideo and WinDVD are registered trademarks of InterVideo Inc.
Photo CD is a trademark of Eastman Kodak.
i.LINK is trademark and registered trademark of Sony Corporation.
Other trademarks and registered trademarks not listed above may be used in this manual.
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Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer TECRA A11/S11/P11/Satellite Pro S500 Series
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.
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The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the Qosmio F60 Series system unit and
each FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
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Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the type face
below:
Format complete
System transferred
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Table 1-9 Time required for charges ..................................................................................... 32
Table 1-10 Data preservation time......................................................................................... 33
Table 1-11 RTC battery charging/data preservation time ..................................................... 33
Table 1-12 AC adapter specifications.................................................................................... 34
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1 Hardware Overview
1.1 Features
The Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series Personal Computer uses
extensive Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor
(CMOS) technology extensively to provide compact size, minimum weight, low power usage
and high reliability. This computer incorporates the following features.
There some models and options. Refer to the Parts List for the configuration of each model
and options.
Microprocessor
The Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series computer is equipped
with an Intel® Processor.
The PC comes in with one of the following speeds:
Intel® Arrandale Processor (Arrandale)
Core Frequency
(GHz)
2.66GHz
System Bus Frequency
(MHz)
L2 Cache Size
(Mbytes)
1066 4
Core i7-620M
2.4GHz
1066 3
Core i5-520M
2.26GHz
1066 3
Core i5-430M
2.13GHz
1066 3
Core i5-330M
Memory
Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum
of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.
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1 Hardware Overview
Chipset
Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series computer is Equipped with Intel
Ibex peak QM57 or HM55.
VGA Controller
The PC comes in with one of the following two types:
The internal graphics controller in Intel Ibex peak is used.
NVIDIA N10M-NE is used.
HDD
The computer has a 2.5-inch SATA HDD. The following capacities are available.
160/250/320 GB
USB FDD
A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.
Optical Drive
A DVD-ROM drive or DVD Super Multi drive (double layer) can be installed.
Display
The PC comes in with one of the following two types:
15.6”HD(1366x768) CSV or Non-CSV
15.6”HD+(1600x900) Non-CSV
Interface
To external monitor via - RGB connector and mini display port
Keyboard
An-easy-to-use 85(US)/87(UK)-key keyboard provides a numeric keypad overlay for fast
numeric data entry or for cursor and page control. The keyboard also includes two keys
®
that have special functions in Microsoft
Windows® 7. It supports software that uses a
101- or 102-key enhanced keyboard.
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1 Hardware Overview
TOSHIBA Dual Pointing Device
The TOSHIBA Dual Pointing Device consists of Touch Pad and AccuPoint. The touch
pad and control buttons enable control of the on-screen pointer and scrolling of windows.
The pointer control stick and AccuPoint enables convenient control of the cursor.
Batteries
The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC
battery (that backs up the Real Time Clock and CMOS memory.
Universal Serial Bus (USB2.0)
Three Universal Serial Bus ports, which comply to the USB 2.0 standard, are provided on
the right hand side of the computer.
A Charge power supply (When a computer is power-on or sleep) to USB ports on the left
side of computer.
eSATA/USB combo
One eSATA/USB combo port, which complies to the USB 2.0 standard, is provided on
the left hand side of the computer. This port has eSATA (External Serial ATA) function.
Some models are equipped with a eSATA/USB combo port.
External monitor (RGB) port
This port provides 15-pin, analog VGA port. This port allows you to connect an external
monitor to the computer.
Mini Display Port
This port is capable of driving resolutions up to 2560x1600, commonly used with 30-inch
displays. With a suitable adapter, Mini Display Port may be used to drive displays with a
VGA or DVI interface.
PC card slot(Some models)
This slot can accommodate a single Type II, 16-bit or 32-bit (CardBus) PC Card device.
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1 Hardware Overview
Bridge Media slot
This slot lets you insert an SD™/SDHC™ memory card, miniSD™/microSD™ Card,
Memory Stick® (PRO™/PRO Duo™), xD-Picture Card™ and MultiMediaCard
ExpressCard slot(Some models)
This slot allows you to install a single ExpressCard device.
Serial port(Some models)
The serial port enables connection of serial devices such as an external modem, serial
mouse or serial printer.
SmartCard Slot (Some models)
This slot can accommodate a single Smart Card device. Some models are equipped with a
Smart Card slot.
Fingerprint sensor(Some models)
The computer is equipped with a fingerprint sensor and fingerprint authentication utility.
They enable only person who has registered his/her fingerprint to use the computer.
Docking interface port
The docking interface port enables connection of an optional Express Port Replicator. It
provides additional features as follows:
RJ45 LAN jack
External monitor port
DC IN 15V jack
Security lock slot
Universal Serial Bus 2.0 port (four)
DVI port
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1 Hardware Overview
Sound system
The sound system is equipped with the following features:
Stereo speakers
Built-in microphone
Stereo headphone jack
External microphone jack
Internal modem
The computer contains a MDC, enabling data and fax communication. It supports ITU-T
V.90 (V.92). The transfer rates are 56 Kbps for data reception, 33.6 Kbps for data
transmission, and 14,400 bps for fax transmission. However, the actual speed depends on
the line quality. The RJ11 modem jack is used to accommodate a telephone line. Both of
V.90 and V.92 are supported only in USA, Canada and Australia. Only V.90 is available
in other regions.
Internal LAN
The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASET), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet
LAN (1000 megabits per second, 1000BASE-T).
Wireless LAN
Some computers in this series are equipped with a Wireless LAN module that is
compatible with other LAN systems based on Direct Sequence Spread
Spectrum/Orthogonal Frequency Division Multiplexing radio technology that complies
with the IEEE 802.11 Standard.
Bluetooth
Some computers in this series have Bluetooth wireless communication function which
eliminates the need for cables between electronic devices such as computers, printers and
mobile phones. When it is enabled, Bluetooth provides the wireless personal area
network environment which is safe and trustworthy, that is quick and easy.
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1 Hardware Overview
Web Camera
Web Camera is a device that allows you to record video or take photographs with your
computer. You can use it for video chatting or video conferences using a communication
tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you
to add various video effects to your video or photograph.
Figure 1-1 Front of the computer
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1 Hardware Overview
The system unit configuration is shown in figure 1-2 and 1-3
Figure 1-2 System unit configuration (case of 10, 10c model
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)
1 Hardware Overview
Figure 1-3 System unit configurations (case of 10GC model)
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1 Hardware Overview
1.2 System Unit Block Diagram
Figure 1-4 and 1-5 is a block diagram of the system unit.
Figure 1-4 System unit block diagram (case of 10, 10c model)
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1 Hardware Overview
Figure 1-5 System unit block diagram (case of 10GC model)
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1 Hardware Overview
The system unit is composed of the following major components:
Microprocessor
The Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series computer is equipped
with an Intel
®
Processor.
The PC comes in with one of the following speeds:
Intel® Arrandale Processor (Arrandale)
Core Frequency
(GHz)
2.66GHz
System Bus Frequency
(MHz)
1066 4
Core i7-620M
2.4GHz
1066 3
Core i5-520M
2.26GHz
1066 3
Core i5-430M
2.13GHz
1066 3
Core i5-330M
L2 Cache Size
(Mbytes)
Memory
Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum
of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.
- 204-pin slot
- DDR3-1066 support
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1 Hardware Overview
Chipset
Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series computer is Equipped with Intel
Ibex peak QM57 or HM55.
VGA Controller
The PC comes in with one of the following two types:
The internal graphics controller in Intel Ibex pea is used.
NVIDIA N10M-NE is used.
LAN Controller
This controller has the following functions:
PCI-Express connection
Controller :10/100 (RealTek) RTL8103EL, Gigabit (Intel) WG82577LC/LM(AMT)
One RJ45 port
WOL support
Bridge Media Controller
Controller :RICOH(R5U230)
Sound Controller
Ibex peak QM57 or HM55 Built-in HD Audio
Realtek ALC268
AMP: AN12947AA + NJM2878KF1-47
Stereo speakers
Digital volume control (Up/Down button)
Stereo headphone jack
External microphone jack
Built-in microphone
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1 Hardware Overview
Modem Controller
One MDC is used.
This controller has the following functions:
One RJ11 port
V.92 (V.90) 56K Modem/FAX
Agree made Controller
Ring Wakeup support
One Mitsubishi M306KAFCLPR micon chip functions as both EC and KBC.
PSC (Power Supply Controller)
One TOSHIBA TMP86FS49AUG chip is used.
This controller controls the power sources.
Clock Generator
L9LVRS394 is used.
This device generates the system clock.
Sensor
Acceleration Sensor :LIS3L02A
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1 Hardware Overview
1.3 3.5-inch Floppy Disk Drive (USB External)
The 3.5-inch FDD is a thin, high-performance reliable drive that supports 720KB (formatted)
2DD and 1.44MB (formatted) 2HD disks.
The FDD is shown in figure 1-4. The specifications for the FDD are listed in Table 1-1.
Figure 1-6 3.5-inch FDD (USB External)
Table 1-1 3.5-inch FDD specifications
TEAC FD-05PUB-337
Items
720KB mode 1.44MB mode
FDD part 250K bits/second 500K bits/second Data transfer rate
USB Full speed mode (12M bits/second)
Disk rotation speed 300rpm
Track density 5.3 track/mm (135TPI)
(G8AC0000B320)
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1 Hardware Overview
1.4 2.5-inch Hard Disk Drive
The removable HDD is a random access non-volatile storage device. It has a non-removable
2.5-inch magnetic disk and mini-Winchester type magnetic heads.
The computer supports a 160GB, 250GB or 320GB.
The HDD is shown in figure 1-5. Specifications are listed in Table 1-2.
Figure 1-7 2.5-inch HDD
Table 1-2 2.5-inch HDD specifications
Specifications
Items
Outline Width (mm)
Dimensio
ns
Depth (mm)
Weight (g)
Storage size (formatted) 160GB 250GB 320GB
Speed (RPM) 5,400
Data transfer speed (Mb/s)
To/Form Media
To/Form Host
Data buffer size (MB/s) 8
Positioning Time(read and
seek time)
Motor startup time (s) 4
Height (mm)
FUJITSU
G8BC00065160
96 max 101 max
FUJITSU
G8BC00065250
100.0
9.5
70
116.2 MB/s Max
150 MB/s (Genli)
Read: 12ms
FUJITSU
G8BC00065320
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