Toshiba satellite pro s500 tecra a11, tecra s11, tecra p11 Service Manual

Toshiba Personal Computer
TECRA A11/S11/P11/Satellite Pro S500 Series
Maintenance Manual
First edition December 2009
TOSHIBA CORPORATION
[CONFIDENTIAL]
Copyright
© 2009 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.
Toshiba Personal Computer
TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual
First edition December 2009
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the
Pro S500 Series
at the time of this manual's production. However, succeeding computers and
TECRA A11/S11/P11/Satellite
manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual.
Trademarks
IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation. Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered trademarks of Intel Corporation. Windows, Microsoft and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation. Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. InterVideo and WinDVD are registered trademarks of InterVideo Inc. Photo CD is a trademark of Eastman Kodak. i.LINK is trademark and registered trademark of Sony Corporation. Other trademarks and registered trademarks not listed above may be used in this manual.
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Preface
This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer TECRA A11/S11/P11/Satellite Pro S500 Series
The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.
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The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the Qosmio F60 Series system unit and
each FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
FRUs.
Appendices The appendices describe the following:
Handling the LCD module Board layout Pin assignments Keyboard scan/character codes Key layout Wiring diagrams BIOS rewrite procedures EC/KBC rewrite procedures Reliability
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Conventions
This manual uses the following formats to describe, identify, and highlight terms and operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the type face below:
Format complete System transferred
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Table of Contents
Chapter 1 Hardware Overview
1.1 Features......................................................................................................................1-5
1.2 System Unit Block Diagram....................................................................................1-13
1.3 3.5-inch Floppy Disk Drive (USB External) ...........................................................1-18
1.4 2.5-inch Hard Disk Drive......................................................................................... 1-19
1.5 Optical Drive (ODD) ...............................................................................................1-22
1.6 Keyboard..................................................................................................................1-25
1.7 TFT Color Display...................................................................................................1-26
1.8 Power Supply...........................................................................................................1-28
1.9 Batteries ...................................................................................................................1-31
1.10 AC Adapter.............................................................................................................. 1-34
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Chapter 2 Troubleshooting Procedures
2.1 Troubleshooting.........................................................................................................2-6
2.2 Troubleshooting Flowchart........................................................................................2-8
2.3 Power Supply Troubleshooting................................................................................2-13
2.4 System Board Troubleshooting................................................................................2-22
2.5 USB FDD Troubleshooting .....................................................................................2-31
2.6 2.5” HDD Troubleshooting...................................................................................... 2-35
2.7 Keyboard Troubleshooting ......................................................................................2-40
2.8 Dual point Troubleshooting.....................................................................................2-41
2.9 Display Troubleshooting..........................................................................................2-43
2.10 Optical Disk Drive Troubleshooting........................................................................2-45
2.11 Modem Troubleshooting..........................................................................................2-47
2.12 LAN Troubleshooting..............................................................................................2-49
2.13 Wireless LAN Troubleshooting...............................................................................2-50
2.14 Bluetooth Troubleshooting ......................................................................................2-53
2.15 Sound Troubleshooting............................................................................................2-55
2.16 Bridge media Slot Troubleshooting.........................................................................2-57
2.17 PCI ExpressCard Slot Troubleshooting...................................................................2-58
2.18 Fingerprint sensor Troubleshooting......................................................................... 2-59
2.19 Web camera Troubleshooting..................................................................................2-63
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Chapter 3 Tests and Diagnostics
3.1 The Diagnostic Test...................................................................................................3-7
3.2 Executing the Diagnostic Test................................................................................. 3-10
3.3 Setting of the hardware configuration .....................................................................3-17
3.4 Heatrun Test.............................................................................................................3-19
3.5 Subtest Names.......................................................................................................... 3-20
3.6 System Test.............................................................................................................. 3-22
3.7 Memory Test............................................................................................................ 3-22
3.8 Keyboard Test.......................................................................................................... 3-23
3.9 Display Test.............................................................................................................3-24
3.10 Floppy Disk Test...................................................................................................... 3-27
3.11 Printer Test...............................................................................................................3-29
3.12 Async Test ............................................................................................................... 3-31
3.13 Hard Disk Test.........................................................................................................3-32
3.14 Real Timer Test........................................................................................................3-35
3.15 NDP Test.................................................................................................................. 3-37
3.16 Expansion Test.........................................................................................................3-38
3.17 CD-ROM/DVD-ROM Test .....................................................................................3-40
3.18 Error Code and Error Status Names.........................................................................3-41
3.19 Hard Disk Test Detail Status ................................................................................... 3-44
3.20 ONLY ONE TEST................................................................................................... 3-46
3.21 Head Cleaning.......................................................................................................... 3-57
3.22 Log Utilities............................................................................................................. 3-58
3.23 Running Test............................................................................................................ 3-60
3.24 Floppy Disk Drive Utilities......................................................................................3-61
3.25 System Configuration ..............................................................................................3-66
3.26 Wireless LAN Test Program (Atheros)................................................................... 3-68
3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC)...............3-70
3.28 Wireless LAN Test Program on DUT PC (Intel-made)...........................................3-75
3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program .................................................. 3-79
3.30 Sound Test program.................................................................................................3-86
3.31 SETUP .....................................................................................................................3-87
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3.32 Maintenance (WinPE&FreeDos) Test Program Operation..................................... 3-94
3.33 Starting TOSHIBA Test & Diagnostic....................................................................3-95
3.34 Windows PE T&D...................................................................................................3-97
3.35 DOS T&D.............................................................................................................. 3-143
3.36 Maintenance (WinPE&FreeDos) Test Program Supplementary Information.......3-171
3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary Information.......3-174
Chapter 4 Replacement Procedures
4.1 Overview....................................................................................................................4-1
Appendices
Appendix A Handling the LCD Module ........................................................................... A-1
Appendix B Board Layout ................................................................................................ B-1
Appendix C Pin Assignments............................................................................................ C-1
Appendix D Keyboard Scan/Character Codes.................................................................. D-1
Appendix E Key Layout.....................................................................................................E-1
Appendix F Wiring Diagrams............................................................................................F-1
Appendix G BIOS rewrite Procedures.............................................................................. G-1
Appendix H EC/KBC rewrite Procedures......................................................................... H-1
Appendix I Reliability........................................................................................................I-1
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1 Hardware Overview
Chapter 1 Hardware Overview
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1 Hardware Overview
Chapter 1 Contents
Chapter 1 Hardware Overview ......................................................................................... 1
1.1 Features......................................................................................................................... 5
1.2 System Unit Block Diagram....................................................................................... 13
1.3 3.5-inch Floppy Disk Drive (USB External) .............................................................. 18
1.4 2.5-inch Hard Disk Drive............................................................................................ 19
1.5 Optical Drive (ODD) .................................................................................................. 22
1.5.1 DVD-ROM Drive.................................................................................. 22
1.5.2 DVD-Super Multi Drive........................................................................ 23
1.6 Keyboard..................................................................................................................... 25
1.7 TFT Color Display...................................................................................................... 26
1.7.1 LCD Module.......................................................................................... 26
1.8 Power Supply.............................................................................................................. 28
1.9 Batteries ...................................................................................................................... 31
1.9.1 Main Battery.......................................................................................... 31
1.9.2 Battery Charging Control...................................................................... 32
1.9.3 RTC battery........................................................................................... 33
1.10 AC Adapter ................................................................................................................. 34
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Figures
Figure 1-1 Front of the computer........................................................................................... 10
Figure 1-2 System unit configuration.................................................................................... 11
Figure 1-3 System unit block diagram................................................................................... 13
Figure 1-4 3.5-inch FDD (USB External).............................................................................. 18
Figure 1-5 2.5-inch HDD....................................................................................................... 19
Figure 1-6 DVD Super Multi drive........................................................................................ 23
Figure 1- 7 Keyboard............................................................................................................. 25
Figure 1- 8 LCD module........................................................................................................ 26
Tables
Table 1-1 3.5-inch FDD specifications.................................................................................. 18
Table 1-2 2.5-inch HDD specifications................................................................................. 19
Table 1-3 2.5-inch HDD specifications................................................................................. 21
Table 1-4 DVD-ROM drive specifications............................................................................ 22
Table 1-5 DVD Super Multi drive outline dimensions.......................................................... 24
Table 1-6 LCD module specifications................................................................................... 27
Table 1-7 Power supply output rating.................................................................................... 29
Table 1-8 Battery specifications ............................................................................................ 31
Table 1-9 Time required for charges ..................................................................................... 32
Table 1-10 Data preservation time......................................................................................... 33
Table 1-11 RTC battery charging/data preservation time ..................................................... 33
Table 1-12 AC adapter specifications.................................................................................... 34
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1.1 Features

The Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series Personal Computer uses extensive Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide compact size, minimum weight, low power usage and high reliability. This computer incorporates the following features.
There some models and options. Refer to the Parts List for the configuration of each model and options.
Microprocessor
The Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series computer is equipped with an Intel® Processor. The PC comes in with one of the following speeds:
Intel® Arrandale Processor (Arrandale)
Core Frequency (GHz)
2.66GHz
System Bus Frequency (MHz)
L2 Cache Size (Mbytes)
1066 4
Core i7-620M
2.4GHz
1066 3
Core i5-520M
2.26GHz
1066 3
Core i5-430M
2.13GHz
1066 3
Core i5-330M
Memory
Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.
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Chipset
Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series computer is Equipped with Intel Ibex peak QM57 or HM55.
VGA Controller
The PC comes in with one of the following two types:
The internal graphics controller in Intel Ibex peak is used. NVIDIA N10M-NE is used.
HDD
The computer has a 2.5-inch SATA HDD. The following capacities are available.
160/250/320 GB
USB FDD
A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.
Optical Drive
A DVD-ROM drive or DVD Super Multi drive (double layer) can be installed.
Display
The PC comes in with one of the following two types:
15.6”HD(1366x768) CSV or Non-CSV 15.6”HD+(1600x900) Non-CSV
Interface
To external monitor via - RGB connector and mini display port
Keyboard
An-easy-to-use 85(US)/87(UK)-key keyboard provides a numeric keypad overlay for fast numeric data entry or for cursor and page control. The keyboard also includes two keys
®
that have special functions in Microsoft
Windows® 7. It supports software that uses a
101- or 102-key enhanced keyboard.
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TOSHIBA Dual Pointing Device
The TOSHIBA Dual Pointing Device consists of Touch Pad and AccuPoint. The touch pad and control buttons enable control of the on-screen pointer and scrolling of windows. The pointer control stick and AccuPoint enables convenient control of the cursor.
Batteries
The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC battery (that backs up the Real Time Clock and CMOS memory.
Universal Serial Bus (USB2.0)
Three Universal Serial Bus ports, which comply to the USB 2.0 standard, are provided on the right hand side of the computer. A Charge power supply (When a computer is power-on or sleep) to USB ports on the left side of computer.
eSATA/USB combo
One eSATA/USB combo port, which complies to the USB 2.0 standard, is provided on the left hand side of the computer. This port has eSATA (External Serial ATA) function. Some models are equipped with a eSATA/USB combo port.
External monitor (RGB) port
This port provides 15-pin, analog VGA port. This port allows you to connect an external monitor to the computer.
Mini Display Port
This port is capable of driving resolutions up to 2560x1600, commonly used with 30-inch displays. With a suitable adapter, Mini Display Port may be used to drive displays with a VGA or DVI interface.
PC card slot(Some models)
This slot can accommodate a single Type II, 16-bit or 32-bit (CardBus) PC Card device.
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Bridge Media slot
This slot lets you insert an SD™/SDHC™ memory card, miniSD™/microSD™ Card, Memory Stick® (PRO™/PRO Duo™), xD-Picture Card™ and MultiMediaCard
ExpressCard slot(Some models)
This slot allows you to install a single ExpressCard device.
Serial port(Some models)
The serial port enables connection of serial devices such as an external modem, serial mouse or serial printer.
SmartCard Slot (Some models)
This slot can accommodate a single Smart Card device. Some models are equipped with a Smart Card slot.
Fingerprint sensor(Some models)
The computer is equipped with a fingerprint sensor and fingerprint authentication utility. They enable only person who has registered his/her fingerprint to use the computer.
Docking interface port
The docking interface port enables connection of an optional Express Port Replicator. It provides additional features as follows:
RJ45 LAN jack External monitor port DC IN 15V jack Security lock slot Universal Serial Bus 2.0 port (four) DVI port
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Sound system
The sound system is equipped with the following features:
Stereo speakers Built-in microphone Stereo headphone jack External microphone jack
Internal modem
The computer contains a MDC, enabling data and fax communication. It supports ITU-T V.90 (V.92). The transfer rates are 56 Kbps for data reception, 33.6 Kbps for data transmission, and 14,400 bps for fax transmission. However, the actual speed depends on the line quality. The RJ11 modem jack is used to accommodate a telephone line. Both of V.90 and V.92 are supported only in USA, Canada and Australia. Only V.90 is available in other regions.
Internal LAN
The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASE­T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T).
Wireless LAN
Some computers in this series are equipped with a Wireless LAN module that is compatible with other LAN systems based on Direct Sequence Spread Spectrum/Orthogonal Frequency Division Multiplexing radio technology that complies with the IEEE 802.11 Standard.
Bluetooth
Some computers in this series have Bluetooth wireless communication function which eliminates the need for cables between electronic devices such as computers, printers and mobile phones. When it is enabled, Bluetooth provides the wireless personal area network environment which is safe and trustworthy, that is quick and easy.
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Web Camera
Web Camera is a device that allows you to record video or take photographs with your computer. You can use it for video chatting or video conferences using a communication tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you to add various video effects to your video or photograph.
Figure 1-1 Front of the computer
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1 Hardware Overview
The system unit configuration is shown in figure 1-2 and 1-3
Figure 1-2 System unit configuration (case of 10, 10c model
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1 Hardware Overview
Figure 1-3 System unit configurations (case of 10GC model)
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1.2 System Unit Block Diagram

Figure 1-4 and 1-5 is a block diagram of the system unit.
Figure 1-4 System unit block diagram (case of 10, 10c model)
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Figure 1-5 System unit block diagram (case of 10GC model)
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The system unit is composed of the following major components:
Microprocessor
The Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series computer is equipped with an Intel
®
Processor.
The PC comes in with one of the following speeds:
Intel® Arrandale Processor (Arrandale)
Core Frequency (GHz)
2.66GHz
System Bus Frequency (MHz)
1066 4
Core i7-620M
2.4GHz
1066 3
Core i5-520M
2.26GHz
1066 3
Core i5-430M
2.13GHz
1066 3
Core i5-330M
L2 Cache Size (Mbytes)
Memory
Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.
- 204-pin slot
- DDR3-1066 support
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1 Hardware Overview
Chipset
Toshiba TECRA A11/S11/P11/Satellite Pro S500 Series computer is Equipped with Intel Ibex peak QM57 or HM55.
VGA Controller
The PC comes in with one of the following two types:
The internal graphics controller in Intel Ibex pea is used. NVIDIA N10M-NE is used.
LAN Controller
This controller has the following functions:
PCI-Express connection Controller 10/100 (RealTek) RTL8103EL, Gigabit (Intel) WG82577LC/LM(AMT) One RJ45 port WOL support
Bridge Media Controller
Controller RICOH(R5U230)
Sound Controller
Ibex peak QM57 or HM55 Built-in HD Audio Realtek ALC268 AMP: AN12947AA + NJM2878KF1-47Stereo speakers Digital volume control (Up/Down button) Stereo headphone jack External microphone jack Built-in microphone
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Modem Controller
One MDC is used. This controller has the following functions:
One RJ11 port V.92 (V.90) 56K Modem/FAX Agree made Controller Ring Wakeup support
Wireless LAN
One PCI Express Mini Card slot1
Intel 802.11(a/b/g/n):13ch-Puma Peak 2x2 MOW-HMC Atheros 802.11(a/b/g/n):13ch-HB92 MOW-HMC Atheros 802.11(b/g):13ch-HB95 MOW-HMC
Supports Wireless Communication SW Supports WEP Supports WOL(Intel Puma Peak, Kilmer Peak only)
EC/KBC (Embedded Controller/Keyboard Controller)
One Mitsubishi M306KAFCLPR micon chip functions as both EC and KBC.
PSC (Power Supply Controller)
One TOSHIBA TMP86FS49AUG chip is used. This controller controls the power sources.
Clock Generator
L9LVRS394 is used. This device generates the system clock.
Sensor
Acceleration Sensor :LIS3L02A
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1 Hardware Overview

1.3 3.5-inch Floppy Disk Drive (USB External)

The 3.5-inch FDD is a thin, high-performance reliable drive that supports 720KB (formatted) 2DD and 1.44MB (formatted) 2HD disks.
The FDD is shown in figure 1-4. The specifications for the FDD are listed in Table 1-1.
Figure 1-6 3.5-inch FDD (USB External)
Table 1-1 3.5-inch FDD specifications
TEAC FD-05PUB-337
Items
720KB mode 1.44MB mode
FDD part 250K bits/second 500K bits/second Data transfer rate
USB Full speed mode (12M bits/second) Disk rotation speed 300rpm Track density 5.3 track/mm (135TPI)
(G8AC0000B320)
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1.4 2.5-inch Hard Disk Drive

The removable HDD is a random access non-volatile storage device. It has a non-removable
2.5-inch magnetic disk and mini-Winchester type magnetic heads. The computer supports a 160GB, 250GB or 320GB. The HDD is shown in figure 1-5. Specifications are listed in Table 1-2.
Figure 1-7 2.5-inch HDD
Table 1-2 2.5-inch HDD specifications
Specifications
Items
Outline Width (mm) Dimensio
ns Depth (mm) Weight (g)
Storage size (formatted) 160GB 250GB 320GB Speed (RPM) 5,400 Data transfer speed (Mb/s)
To/Form Media To/Form Host
Data buffer size (MB/s) 8 Positioning Time(read and
seek time) Motor startup time (s) 4
Height (mm)
FUJITSU
G8BC00065160
96 max 101 max
FUJITSU
G8BC00065250
100.0
9.5 70
116.2 MB/s Max
150 MB/s (Genli)
Read: 12ms
FUJITSU
G8BC00065320
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Table 1-2 2.5-inch HDD specifications
Specifications
Items
Outline Width (mm) Dimensio
ns Depth (mm)
Weight (g) Storage size (formatted) 160GB 250GB 320GB 320GB
Speed (RPM) 5,400 7,200 Data transfer rate
Disk-buffer to/from media(Mbps)
Buffer-host data transfer (Ggit/sec)
Data buffer size 8 MB/s 16384KB Positioning Time(read and
seek time)
Height (mm)
HGST HGST HGST HGST
G8BC0005Z160 G8BC0005Z250 G8BC0005Z320
100.2±0.25
9.5±0.2
69.85±0.25
95 max 102 max 115 max
845 875 875 1245
3.0/1.5 max.
3.0 max.
Read: 12ms
G8BC0006U32
0
Motor startup time (s) 3.5 4.0
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Table 1-3 2.5-inch HDD specifications
Specifications
Items
Outline Width (mm) Dimensio
ns Depth (mm) Weight (g)
Storage size (formatted) 160GB 250GB 320GB Speed (RPM) 5,400
Height (mm)
TSDC
G8BC0006T160
TSDC
G8BC0006T250
100.0
9.5
69.85
97 typ 101 typ
TSDC
G8BC0006T320
Internal transfer speed
(Mb/s) Host transfer rate (Gbit/sec) 3 Data buffer size (MB/s) 8 Positioning Time(read and
seek time) Motor startup time (s) 3.5
464-1149 typ
Read: 12ms
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