TECRA M11/Satellite Pro S500M Series Maintenance Manual
First edition April 2010
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the
Series
at the time of this manual's production. However, succeeding computers and manuals
TECRA M11/Satellite Pro S500M
are subject to change without notice. Therefore, Toshiba assumes no liability for damages
incurred directly or indirectly from errors, omissions, or discrepancies between any
succeeding product and this manual.
Trademarks
IBM is a registered trademark and IBM PC is a trademark of International Business
Machines Corporation.
Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered
trademarks of Intel Corporation.
Windows, Microsoft and Windows Vista are either registered trademarks or trademarks of
Microsoft Corporation.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license.
InterVideo and WinDVD are registered trademarks of InterVideo Inc.
Photo CD is a trademark of Eastman Kodak.
i.LINK is trademark and registered trademark of Sony Corporation.
Other trademarks and registered trademarks not listed above may be used in this manual.
ii TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813)) [CONFIDENTIAL]
Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer TECRA M11/Satellite Pro S500M Series
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.
TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL] iii
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the Qosmio F60 Series system unit and
each FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
iv TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813)) [CONFIDENTIAL]
Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the type face
below:
Format complete
System transferred
TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL] v
Table 1-9 Time required for charges ..................................................................................... 33
Table 1-10 Data preservation time......................................................................................... 34
Table 1-11 RTC battery charging/data preservation time ..................................................... 34
Table 1-12 AC adapter specifications.................................................................................... 35
1-4 TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL]
1 Hardware Overview
1.1 Features
The Toshiba TECRA M11/Satellite Pro S500M Series Personal Computer uses extensive
Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS)
technology extensively to provide compact size, minimum weight, low power usage and high
reliability. This computer incorporates the following features.
There some models and options. Refer to the Parts List for the configuration of each model
and options.
Microprocessor
The Toshiba TECRA M11/Satellite Pro S500M Series computer is equipped with an
Intel® Processor.
The PC comes in with one of the following speeds:
Intel® Arrandale Processor (Arrandale)
Core Frequency
(GHz)
2.66GHz
System Bus Frequency
(MHz)
L2 Cache Size
(Mbytes)
1066 4
Core i7-620M
2.4GHz
1066 3
Core i5-520M
2.26GHz
1066 3
Core i5-430M
2.13GHz
1066 3
Core i5-330M
Memory
Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum
of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.
TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL] 1-5
1 Hardware Overview
Chipset
Toshiba TECRA M11/Satellite Pro S500M Series computer is Equipped with Intel Ibex
peak-M QM57 or HM55.
VGA Controller
The PC comes in with one of the following two types:
The internal graphics controller in Intel Processor (Core i*) is used..
nVIDIA NVS 2100M is used.
HDD
The computer has a 2.5-inch SATA HDD. The following capacities are available.
160/250/320/500 GB
USB FDD
A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.
Optical Drive
A DVD-ROM drive or DVD Super Multi drive (double layer) can be installed.
Display
The PC comes in with one of the following two types:
To external monitor via - RGB connector and mini display port
Keyboard
An-easy-to-use 85(US)/87(UK)-key keyboard provides a numeric keypad overlay for fast
numeric data entry or for cursor and page control. The keyboard also includes two keys
®
that have special functions in Microsoft
Windows® 7. It supports software that uses a
101- or 102-key enhanced keyboard.
1-6 TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL]
1 Hardware Overview
TOSHIBA Dual Pointing Device
The TOSHIBA Dual Pointing Device consists of Touch Pad and AccuPoint. The touch
pad and control buttons enable control of the on-screen pointer and scrolling of windows.
The pointer control stick and AccuPoint enables convenient control of the cursor.
Batteries
The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC
battery (that backs up the Real Time Clock and CMOS memory.
Universal Serial Bus (USB2.0)
Two Universal Serial Bus ports, which comply to the USB 2.0 standard, are provided on
the right hand side of the computer.
eSATA/USB combo
One eSATA/USB combo port, which complies to the USB 2.0 standard, is provided on
the left hand side of the computer. This port has eSATA (External Serial ATA) function.
Some models are equipped with an eSATA/USB combo port.
A Charge power supply (When a computer is power-on or sleep).
External monitor (RGB) port
This port provides 15-pin, analog VGA port. This port allows you to connect an external
monitor to the computer.
Mini Display Port
This port is capable of driving resolutions up to 2560x1600, commonly used with 30-inch
displays. With a suitable adapter, Mini Display Port may be used to drive displays with a
VGA or DVI interface.
Bridge Media slot
This slot lets you insert an SD™/SDHC™ memory card, miniSD™/microSD™ Card,
Memory Stick® (PRO™/PRO Duo™), xD-Picture Card™ and MultiMediaCard
ExpressCard slot(Some models)
This slot allows you to install a single ExpressCard device.
TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL] 1-7
1 Hardware Overview
SmartCard Slot
This slot can accommodate a single Smart Card device. Some models are equipped with a
Smart Card slot.
Fingerprint sensor(Some models)
The computer is equipped with a fingerprint sensor and fingerprint authentication utility.
They enable only person who has registered his/her fingerprint to use the computer.
Docking interface port
The docking interface port enables connection of an optional Express Port Replicator. It
provides additional features as follows:
RJ45 LAN jack
External monitor port
DC IN 15V jack
Security lock slot
Universal Serial Bus 2.0 port (four)
DVI port
Sound system
The sound system is equipped with the following features:
Stereo speakers
Built-in microphone
Stereo headphone jack
External microphone jack
External Headphone jack
Internal modem(Some models)
The computer contains a MDC, enabling data and fax communication. It supports ITU-T
V.90 (V.92). The transfer rates are 56 Kbps for data reception, 33.6 Kbps for data
transmission, and 14,400 bps for fax transmission. However, the actual speed depends on
the line quality. The RJ11 modem jack is used to accommodate a telephone line. Both of
V.90 and V.92 are supported only in USA, Canada and Australia. Only V.90 is available
in other regions.
1-8 TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL]
1 Hardware Overview
Internal LAN
The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASET), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet
LAN (1000 megabits per second, 1000BASE-T).
Wireless LAN
Some computers in this series are equipped with a Wireless LAN module that is
compatible with other LAN systems based on Direct Sequence Spread
Spectrum/Orthogonal Frequency Division Multiplexing radio technology that complies
with the IEEE 802.11 Standard.
Bluetooth
Some computers in this series have Bluetooth wireless communication function which
eliminates the need for cables between electronic devices such as computers, printers and
mobile phones. When it is enabled, Bluetooth provides the wireless personal area
network environment which is safe and trustworthy, that is quick and easy.
Web Camera
Web Camera is a device that allows you to record video or take photographs with your
computer. You can use it for video chatting or video conferences using a communication
tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you
to add various video effects to your video or photograph.
TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL] 1-9
1 Hardware Overview
Figure 1-1 Front of the computer
1-10 TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL]
1 Hardware Overview
The system unit configuration is shown in figure 1-2
Figure 1-2 System unit configurations
TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL] 1-11
1 Hardware Overview
1.2 System Unit Block Diagram
Figure 1-4 and 1-5 is a block diagram of the system unit.
)
Figure 1-3 System unit block diagram (case of 10, 10c model
1-12 TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL]
1 Hardware Overview
Figure 1-4 System unit block diagram (case of 10GC model)
TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL] 1-13
1 Hardware Overview
The system unit is composed of the following major components:
Microprocessor
The Toshiba TECRA M11/Satellite Pro S500M Series computer is equipped with an
®
Intel
Processor.
The PC comes in with one of the following speeds:
Intel® Arrandale Processor (Arrandale)
Core Frequency
(GHz)
2.66GHz
System Bus Frequency
(MHz)
L2 Cache Size
(Mbytes)
1066 4
Core i7-620M
2.4GHz
1066 3
Core i5-520M
2.26GHz
1066 3
Core i5-430M
2.13GHz
1066 3
Core i5-330M
Memory
Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum
of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.
- 204-pin slot
- DDR3-1066 support
1-14 TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL]
1 Hardware Overview
Chipset
Toshiba TECRA M11/Satellite Pro S500M Series computer is Equipped with Intel Ibex
peak-M QM57 or HM55.
Intel PCH (Processor Control HUB)
North Bridge:Intel MontaraGM+
Banias Processor System Bus support
DRAM control : DDR333/DDR266 support and 2GBmax
Hub Link interface
593-ball 37.5x37.5 mm FC-BGA package
South Bridge:Intel ICH4-M
Hub Link interface
PCI Rev2.2 An interface (6 PCI REQ/GNT Pairs)
A busmaster IDE controller (Ultra ATA 100/66/33)
USB 1.1/2.0 controller 6 Prots (EHCI:Enhanced Host Controller)
I/O APIC (ACPI 1.0b conformity)
SMBus2.0 controller
FWH An interface (BIOS)
LPC Interface (EC/KBC, Super I/O)
IRQ controller
Serial interruption function
Power management control
Deeper Sleep (C4) support
Suspension/resume control
AC'97 2.2 Interface
RTC built-in
LAN controller built-in (WfM 2.0)
421-ball 31x31mm BGA Package
YEBISU3S
A PCI interface (PCI Rev.2.2)
TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL] 1-15
1 Hardware Overview
CardBus / PC card controller (Yenta2 Ver.2.2)
SD card controller (SDHC Ver.1.2)
A SD IO card controller (Ver.1.0)
SmartMedia Controller (SMHC Ver.01/SMIL1.0) (it is not used in Spa)
SIO (UART) controller (MS Debug Port Specification ver.1.0)
Docking interface (Q-SW control, reset control)
External device interface
Memory Stick Pro Duo (w/ adapter),Memory Stick Micro (w/ adapter)
SD Token KEY, SD boot correspondence
SD IO is No-supporting.
Controller : RICOH R5U230-QFN48P
Sound Controller
PCH built-in HD Audio Link (Intel High Definition Audio I/F)+RealTek ALC268
Amplifier: Matsushita AN12947AA
Built-in microphone :(BTO correspondence by Camera and a set)
Built-in speaker: Stereo
External monophonic microphone input plug
Stereo headphone jack
Digital volume (button type)
VoIP support
Camera
It is BTO correspondence by the built-in microphone and a set.
Connection interface: USB I/F connection
Product made from Chicony With a 1.0M HD Auto broad view
Resolution :WXGA (1280*800)
1-18 TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL]
1 Hardware Overview
Other chips
Clock generator: ICS9LVRS394CKLFT(Made by Integrated Device Technology)
EC/KBC: MEC1609-PZP(REVISION.D) (Made by standard micro system)
GPIO Expander: ECE1088-DZK (Made by standard micro system)
PSC: TMP86FS49BUG (made by Toshiba)
TPM: SLB9635 TT 1.2 (made by Infineon)
Sensor
Temperature reset IC :85-degree-C type
Thermistor: Three places (CPU, Memory, for normal temperature measurement)
Magneto metric sensor :
Use it as a LCD opening-and-closing sensor (ferrite magneto system).
Acceleration sensor : Made by ST Microelectronics
TSH35TR (Three axes)
HDD protection
Fingerprint sensor : Made by Authen Tec
(AES1660-C-SZ-CA-BB0A-TS)
It mounts between the Touchpad buttons.
TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL] 1-19
1 Hardware Overview
1.3 3.5-inch Floppy Disk Drive (USB External)
The 3.5-inch FDD is a thin, high-performance reliable drive that supports 720KB (formatted)
2DD and 1.44MB (formatted) 2HD disks.
The FDD is shown in figure 1-4. The specifications for the FDD are listed in Table 1-1.
Figure 1-5 3.5-inch FDD (USB External)
Table 1-1 3.5-inch FDD specifications
TEAC FD-05PUB-337
Items
720KB mode 1.44MB mode
FDD part 250K bits/second 500K bits/second Data transfer rate
USB Full speed mode (12M bits/second)
Disk rotation speed 300rpm
Track density 5.3 track/mm (135TPI)
(G8AC0000B320)
1-20 TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813) [CONFIDENTIAL]
Loading...
+ 447 hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.