TOSHIBA Satellite Pro M10 Series Portable Personal Computer Maintenance Manual
First edition February 2003
Disclaimer
This manual has been validated and reviewed for accuracy. The instructions and descriptions
it contains are accurate for the TOSHIBA Satellite Pro M10 Series Portable Personal
Computer at the time of this manual's production. However, succeeding computers and
manuals are subject to change without notice. TOSHIBA assumes no liability for damages
incurred directly or indirectly from errors, omissions or discrepancies between the computer
and the manual.
Trademarks
IBM is a registered trademark, and IBM PC and PS/2 are trademarks of International
Business Machines Corporation.
Intel, Intel SpeedStep, Centrino and Pentium are trademarks or registered trademarks of Intel
Corporation or its subsidiaries in the United States and other countries/regions.
Windows and Microsoft are registered trademarks of Microsoft Corporation.
Photo CD is a trademark of Eastman Kodak.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license.
Memory Stick is a registered trademark and i.LINK is a trademark of Sony Corporation.
CompactFlash is a trademark of SunDisk Corporation.
Other trademarks and registered trademarks not listed above may be used in this manual.
ii Satellite Pro M10 Series Maintenance Manual (960-431)
Preface
This maintenance manual describes how to perform hardware service maintenance for the
TOSHIBA Satellite Pro M10 Series Portable Personal Computer, referred to as Satellite Pro
M10 Series in this manual.
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. TOSHIBA requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by TOSHIBA. Installation of the
wrong battery can cause the battery to explode.
Satellite Pro M10 Series Maintenance Manual (960-431) iii
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the Satellite Pro M10 Series system unit
and each FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
iv Satellite Pro M10 Series Maintenance Manual (960-431)
Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the type face
below:
Format complete
System transferred
Satellite Pro M10 Series Maintenance Manual (960-431) v
vi Satellite Pro M10 Series Maintenance Manual (960-431)
Table of Contents
Chapter 1 Hardware Overview
1.1 Features ....................................................................................................................1-1
1.2 System Unit Block Diagram .................................................................................... 1-8
1.3 3.5-inch Floppy Disk Drive ................................................................................... 1-14
1.4 2.5-inch Hard Disk Drive....................................................................................... 1-15
1-iv Satellite Pro M10 Series Maintenance Manual (960-431)
1.1 Features 1 Hardware Overview
1 Features
1.1 Features
The TOSHIBA Satellite Pro M10 Series Portable Personal Computer uses extensive Large
Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS)
technology extensively to provide compact size, minimum weight, low power usage and high
reliability. The computer is built and configured to order, to best meet the customer’s needs.
This computer incorporates the following features and benefits:
Processor
The computer comes with one of the following processors, which incorporates 64KB
of L1 cache memory and 1MB of L2 cache memory:
• Intel Pentium M Processor 1.3GHz
• Intel Pentium M Processor 1.4GHz
• Intel Pentium M Processor 1.5GHz
• Intel Pentium M Processor 1.6GHz
Memory
The computer comes with two PC2100 compatible DDR SDRAM slots, which
accommodate 128/256/512MB/1GB PC2100 SO-DIMMs.
HDD
The following four sizes of HDDs are available:
• 27.94GB (30.0 billion bytes)
• 37.26GB (40.0 billion bytes)
• 55.89GB (60.0 billion bytes)
FDD
An external USB 3.5-inch FDD accommodates both 2HD (1.44MB) and 2DD
(720KB) disks.
DVD-ROM Drive
A full-size, DVD-ROM drive module lets the user run either 12 cm (4.72") or 8 cm
(3.15") CD/DVDs without using an adaptor. It runs DVD-ROMs at maximum 8
speed and CD-ROMs at maximum 24 speed.
Satellite Pro M10 Series Maintenance Manual (960-431) 1-1
1 Hardware Overview 1.1 Features
CD-RW/DVD-ROM Drive
A full-size, CD-RW/DVD-ROM drive module that lets the user run CD/DVDs
without using an adaptor. It reads DVD-ROMs at maximum 8 speed and CD-ROMs
at maximum 24 speed. It writes CD-R at up to 8 speed and CD-RW at up to 8 speed.
For reading, this drive supports the same formats as the DVD-ROM drive.
DVD Multi Drive
A full-size DVD Multi drive enables DVD-RAM media to be read, written and erased
with random access like a diskette. Data can be rewritten hundreds of thousands of
times over the life of a disk. The drive also reads all CD and DVD formats.
Display
The computer comes with one of the following displays:
A video controller and 32MB of VRAM enables an external monitor with an RGB
cable to display 64k colors at a resolution of 1600 × 1200 pixels.
Keyboard
An easy-to-use 85/86-key keyboard provides a numeric keypad overlay for fast
numeric data entry or for cursor and page control. The keyboard also includes two
keys that have special functions in Microsoft Windows XP. It supports software that
uses a 101- or 102-key enhanced keyboard.
Touch pad
The computer has a touch pad in its palm rest with two control buttons and a wheel.
The Touch pad enables control of the on-screen pointer and scrolling of windows.
Accupoint
This pointer control stick, located in the center of the keyboard, provides convenient
control of the cursor.
1-2 Satellite Pro M10 Series Maintenance Manual (960-431)
1.1 Features 1 Hardware Overview
Sound system
This computer supports software sound (AC97 Audio). The sound system is equipped
with AC97 Audio, a CODEC chip, stereo speakers, an internal microphone, and jacks
for headphone and external microphone. The sound system is equipped with the
following:
• Stereo speakers
• Volume control
• Headphone jack
• Internal microphone
• External microphone jack
PC Card Slot
A PC Card Slot accommodates two 5mm cards (Type II) or one 10.5mm (Type III)
card, which support the PC Card Standard Release 1997 cards and are ready for
advanced cards, including PC Card 16's multifunction cards and CardBus 32-bit cards.
SD Card Slot (SD Card model only)
Some models of computer are equipped with an SD Card slot that can accommodate
Secure Digital flash memory cards with capacities of 8MB, 16MB, 32MB, 64MB and
256MB. SD cards let the user easily transfer data from devices, such as digital
cameras and Personal Digital Assistants, that use SD Card flash-memory. The cards
have a high-level of security and copy protection features.
Universal Serial Bus (USB)
The computer comes with two USB ports that comply with the USB 2.0 standard. The
USB 2.0 enables daisy-chain connection of up to 127 USB-equipped devices and
480Mbps serial data transfer. It is designed for easy configuration by a Plug-and-Play
operating system and provides hot insertion/ejection capability.
IEEE 1394 (IEEE 1394 model only)
Some models of computer come with one IEEE 1394 port. It allows for the
connection of up to 63 devices and provides 100, 200 and 400Mbits/sec transfer rates.
It supports hot insertion/ejection capability so there is no need to restart the computer
when the user attaches a new peripheral.
Satellite Pro M10 Series Maintenance Manual (960-431) 1-3
1 Hardware Overview 1.1 Features
Parallel port
A Centronics compatible parallel port enables connection of a printer or other parallel
device. The port supports Extended Capabilities Port (ECP) conforming to IEEE-
1284.
Video out
This video-out mini-jack enables transfer of NTSC or PAL data (video and right/left
audio) to external devices such as a TV.
Internal LAN (BTO)
The computer can be equipped with LAN circuits on a built-to-order basis. The LAN
functions support Ethernet LAN (10 megabits per second, 10BASE-T) and Fast
Ethernet LAN (100 mega bits per second, 100 BASE-Tx). It also supports Wakeup
on LAN (WOL) and Magic Packet.
Internal modem
The internal modem is equipped as a modem daughter card (MDC).
The internal modem provides capability for data and fax communication and supports
ITU-T V.90. For data reception it operates at 56,000bps and for data transmission it
operates at 33,600bps. For fax transmission it operates at 14,400bps. The speed of
data transfer and fax depends on analog telephone line conditions. It has an RJ11
modem jack for connecting to a telephone line.
Wireless LAN (BTO)
Some models of the computer come with a wireless LAN Mini PCI Card. The
computer has two antennas in the display panel to send and receive the radio wave for
the wireless LAN.
Bluetooth
The computer comes with a Bluetooth module that supports Bluetooth wireless
technology, which enables wireless connection to compatible devices.
Infrared Port
The infrared port is compatible with Fast InfraRed (FIR) standards enabling wireless
4Mbps data transfer with Infrared Data Association (IrDA) 1.1 compatible devices.
Internet button
This button launches an Internet browser. When the computer is powered off, this
button automatically boots up the system and launches an Internet browser.
1-4 Satellite Pro M10 Series Maintenance Manual (960-431)
1.1 Features 1 Hardware Overview
TOSHIBA Console button
This button launches an application automatically. The default is TOSHIBA Console.
TV button
This button sets the display device to TV (Video-out). Press it again to return to LCD.
CD/DVD Play button (provided with some models)
This button directly launches various CD and DVD functions. The user can also turn
on the computer’s power by holding down this button for one second and turn off the
power by holding it down for 0.5 second.
Digital Audio Play button (provided with some models)
This button directly launches various digital audio functions. The user can also turn
on the computer’s power by holding down this button for one second.
Audio/Video Control buttons (provided with some models)
These buttons control the playback of audio and video.
• Previous button: Plays the previous track/chapter/data.
• Play/pause button: Begins or pauses play.
• Stop button: Halts play.
• Next button: Plays the next track/chapter/data.
Wireless Communication Switch and Indicator
The computer can make other devices such as medical equipment malfunction by
electromagnetic radiation. The wireless communication switch on the left side of this
computer enables the user to make the computer stop transmitting radio waves from
the antennas. The wireless communication LED indicates whether the computer is
sending the radio wave or not.
Slim Select Bay
Slim Select Bay is a single-drive bay that accommodates a CD-ROM drive, DVDROM drive, CD-R/RW drive, CD-RW/DVD-ROM drive, DVD-RAM drive, Slim
Select Bay HDD adaptor or Slim Select Bay 2nd battery pack. The TOSHIBA Mobile
Extension enables hot docking of modules when you are using a plug and play
operating system.
Satellite Pro M10 Series Maintenance Manual (960-431) 1-5
1 Hardware Overview 1.1 Features
Docking interface port
A 242-pin, docking interface port enables connection of an optional Advanced Port
Replicator II. It provides additional features as follows:
• AC adaptor
• One Parallel port
• One Serial port
• One PS/2 mouse port
• One PS/2 keyboard port
• One Line-in jack
• One Line-out jack
• Two USB ports (comply with USB 2.0 standard)
• One IEEE1394 port
• One External monitor port
• One DVI port (not support)
Batteries
The computer has two batteries: a lithium-ion main battery pack and RTC battery
(that backs up the Real Time Clock and CMOS memory). An optional secondary
battery can be installed in the Slim Select Bay to increase the battery operating time.
The computer is shown in figure 1-1. The system unit configuration is shown in figure 1-2.
Figure 1-1 Front of the computer
1-6 Satellite Pro M10 Series Maintenance Manual (960-431)
1.1 Features 1 Hardware Overview
LCD
PJ4205
VGA Board
(FQDVG*)
PJ5500
Keyboard
Debug
Port
SO-DIMM
1
SD Card
RTC
Battery
AC
Adaptor
Fan
Left
Speaker
Right
Speaker
IS4004
PJ9999
PJ8810Battery
PJ8800
PJ8770
PJ6100IEEE 1394
PJ5005
PJ5004
PJ5006
Slim
Select Bay
PJ4900
RJ-45/
RJ-11
Jacks
PJ124PJ117PJ100PJ123PJ1001 PJ1002
System Board
(FQDSY*)
PJ2040
PJ4015
PJ326
PJ2025
SO-DIMM
0
PJ1016RGB
PJ1509HDD
PJ1512PC Card
PJ2003Touch Pad
PJ2007
PJ2015Mini PCI
PJ2017MDC
PJ2018
PJ2020
Advanced
Port
Replicator II
Switch
Board
Parallel
Port
Modem
Cable
PJ5007
Sound Board
(FQDSD*)
PJ5000 PJ5002
Internal
Microphone
External
Microphone
Bluetooth
PJ5003
Headphone
Video Out
PJ2042
USB Board
(FQDUB*)
PJ2033
USB
(FQDSQ*)
Figure 1-2 System unit configuration
Satellite Pro M10 Series Maintenance Manual (960-431) 1-7
1 Hardware Overview 1.2 System Unit Block Diagram
1.2 System Unit Block Diagram
Figure 1-3 is a block diagram of the system unit.
IMVP4
(Voltage
Regulator)
ADM1032
(Thermal
senser)
ICS950812
266MHz
Expansion
Memory
128/256/512MB/1GB
Expansion
Memory
128/256/512MB/1GB
HDD 9.5mm
30/40/60 GB
Slim Select Bay
2nd HDD
2nd Battery
DVD-ROM
CD-R/RW
I2C
MultiDrive
TOSHIBA Style Bay
Bridge Media
CK 408
Slot 0
Slot 1
FWH
4Mbit
SM BUS
RTC
IDE_P
IDE_S
CPU: Intel Pentium M
1.3, 1.4, 1.5, 1.6 GHz
Micro FCPGA
Odem MCH-M
Host-AGP Bridge
Host-Hub Bridge
Memory-Controller
Power Management
ICH4-M
Hub-PCI Bridge
PCI-LPC Bridge
IDE/USB2.0/AC'97/
PIT/RTC/DMAC/PIC
Power Management
LPC BUS
×
AGP
PCI BUS
EPROM
LCI
AC'97
USB P0
USB P1
USB P2
USB P3
USB P5
USB P4
4
VRAM
32MB
Squish17
TV Encoder
Mini-PCI Slot
W-LAN
LAN Cont.
MDC
Modem
Audio Codec
(AD1981B)
FIR
LVDS
ANT
Super
I/O
LCD TFT
14.1" XGA
15.0" XGA
15.0" SXGA+
15.0" UXGA
NTSC/PAL
Yebusu 3S
SM Cont.
SD Cont.
ToPIC/CB
RJ-45
RJ-11
Audio AMP
(MM1517X)
USB
FDD
Bluetooth
1394
Cont.
Parallel
CRT IF
Mic
Mic-IN
LM4911
ANT
SD
CARD
PC
CARD
Speaker
×
2
1394
HP
IN TOUCH
CD PLAY
:BTO Item
Touch Pad
EC/KBC
KB
I2C BUS
PSC
Main
Battery
Figure 1-3 System unit block diagram
1-8 Satellite Pro M10 Series Maintenance Manual (960-431)
1.2 System Unit Block Diagram 1 Hardware Overview
The system unit is composed of the following major components:
Processor
• Intel Pentium M Processor 1.3GHz
– Processor core speed: 1.3GHz at 1.35V
– Processor bus speed: 400MHz at 1.05V
– Integrated L1 cache memory: 64KB
– Integrated L2 cache memory: 1MB
– Integrated NDP
• Intel Pentium M Processor 1.4GHz
– Processor core speed: 1.4GHz at 1.35V
– Processor bus speed: 400MHz at 1.05V
– Integrated L1 cache memory: 64KB
– Integrated L2 cache memory: 1MB
– Integrated NDP
• Intel Pentium M Processor 1.5GHz
– Processor core speed: 1.5GHz at 1.35V
– Processor bus speed: 400MHz at 1.05V
– Integrated L1 cache memory: 64KB
– Integrated L2 cache memory: 1MB
– Integrated NDP
• Intel Pentium M Processor 1.6GHz
– Processor core speed: 1.6GHz at 1.35V
– Processor bus speed: 400MHz at 1.05V
– Integrated L1 cache memory: 64KB
– Integrated L2 cache memory: 1MB
– Integrated NDP
Chip Set
• Intel Odem MCH-M (Memory Controller Hub)
– Mobile Pentium M Processor support
– DDR200/266 support (Max 1GB)
– DRAM control
– AGP V2.0 compliant (×4 mode)
– PCI R2.2 compliant
– ACPI 1.0b compliant
– 593-ball 37.5×37.5mm FC-BGA package 0.18µm process
Satellite Pro M10 Series Maintenance Manual (960-431) 1-9
1 Hardware Overview 1.2 System Unit Block Diagram
• Intel ICH4-M (I/O Controller Hub)
– PCI Rev.2.2 support (6 PCI REQ/GNT pairs)
– Bus master IDE controller (Ultra ATA 100/66/33)
– USB 2.0 controller 6 ports (EHCI: Enhanced Host Controller)
– I/O APIC
– SMBus Controller
– FWH I/F (BIOS)
– LPC I/F (EC/KBC, Super I/O)
– IRQ Controller
– Serial Interrupt functions
– Power Management functions
– Deeper Sleep (C4) support
– ACPI 1.0 support
– Suspend/Resume control
– AC'97 2.2 I/F
– Integrated RTC
– Integrated LAN Controller (WfM 2.0)
– 421-ball 31×31mm BGA package
Firmware Hub (FWH)
• One Intel 82802AB is used.
• This gate array has the following features:
− Intel platform compatibility
− Firmware hub hardware interface mode
− Industry-standard packages
− Two configurable interfaces
− 4Mbits of flash memory for platform code/data nonvolatile storage
• One M306K9FCLRP chip functions as both KBC and EC.
• KBC has the following functions:
– Scan controller to check status of keyboard matrix
– Interface controller between the keyboard scan controller and the system
• EC has the following functions:
– Power supply sequence control
– System I/F
– Thermal conditions control
– Flash rewriting
PSC (Power Supply Controller)
• One TMP87PM48U chip is used.
• This controller controls the power sources.
Super I/O
• One SMSC LPC47n227 is used.
• This gate array has the following functions and components.
– Serial Port (NS16C550 Compatible UART)
– Infrared Communications Controller (IrDA v1.2 Support)
– Parallel Port (PS/2 Compatible Bidrectional and IEEE 1284 Compliant
EPP/ECP)
IEEE 1394 Link Layer /Physical Layer Controller
• One TSB43AB22 is used.
• This controller provides the IEEE 1394 link/physical function, and is
compatible with serial bus data rates of 100Mbits/s, 200Mbits/s and
400Mbits/s.
PC Card Power Switch
• One MIC2563A is used.
• The MIC2563A handles the power supply for the PC Card slot.
SD Card Power Switch
• One MAX1607ESA is used.
• The MAX1607ESA is a current-limited switch, which has several safety
features to ensure that the SD Card Slot is protected.
USB Power Switch
• One MAX1922ESA is used.
• The MAX1922ESA is a current-limited switch for two USB ports, which has
several safety features to ensure that the USB port is protected.
1-12 Satellite Pro M10 Series Maintenance Manual (960-431)
1.2 System Unit Block Diagram 1 Hardware Overview
CD Play Controller
• One OZ168 is used.
• The OZ168 allows music CD play while the computer is off.
Sound CODEC
• One AD1981B is used.
• The AD1981B is an AC'97 Audio CODEC LSI, which is compliant with the
industry standard "Audio CODEC '97" specification (Revision 2.3).
RS232 Transceiver
• One MAX3243 chip is used.
• The MAX3243 is a serial communication interface with automatic
shutdown/wakeup features, high data-rate capabilities, and enhanced
electrostatic discharge (ESD) protection.
Infrared Transceiver
• One HSDL-3602is used.
• The HSDL-3602 is an infrared transceiver module that provides interface
between logic and IR signals for through-air, half-duplex IR data link. The
module is compliant to IrDA Physical Layer Specifications 1.1.
Battery E2 PROM: ST24C04FM
• One ST24C04FM equivalent (128 words × 16-bit, I2C-Interface) is used.
• This memory maintains records of battery use.
Clock Generator
• One ICS950812 is used.
• This device generates the system clock.
Temperature Monitor
• One ADM1032 is used.
• The ADM1032 is an ACPI compliant two channel digital thermometer and
under/over temperature alarm.
Satellite Pro M10 Series Maintenance Manual (960-431) 1-13
1 Hardware Overview 1.3 3.5-inch Floppy Disk Drive
1.3 3.5-inch Floppy Disk Drive
The external USB 3.5-inch FDD is a thin, high-performance reliable drive that supports
720KB (formatted) 2DD and 1.44MB (formatted) 2HD disks.
The FDD is shown in Figure 1-4. The specifications for the FDD are listed in Table 1-1.
Figure 1-4 3.5-inch FDD
Table 1-1 3.5-inch FDD specifications
Item 2MB mode 1MB mode
Storage capacity (KB)
Unformatted
Formatted
Number of heads 2 2
Number of cylinders 80 80
Recording method Modified Frequency Modulation (MFM)
2,000
1,440
1,000
720
1-14 Satellite Pro M10 Series Maintenance Manual (960-431)
1.4 2.5-inch Hard Disk Drive 1 Hardware Overview
1.4 2.5-inch Hard Disk Drive
The removable HDD is a random-access, non-volatile storage device. It has a non-removable
2.5-inch magnetic disk and mini-Winchester type magnetic heads. The computer supports a
30, 40, or 60GB HDD.
The HDD is shown in figure 1-5. Specifications are listed in Table 1-2.
Satellite Pro M10 Series Maintenance Manual (960-431) 1-15
1 Hardware Overview 1.5 DVD-ROM Dvive
1.5 DVD-ROM Drive
The DVD-ROM drive is capable of driving either 12cm (4.72-inch) or 8cm (3.15-inch)
DVD/CDs without an adaptor. It reads DVDs at maximum 8-speed and reads CDs at
maximum 24-speed.
The DVD-ROM drive is shown in Figure 1-6. Specifications for the DVD-ROM drive are
listed in Table 1-3.
Figure 1-6 DVD-ROM drive
Table 1-3 DVD-ROM drive specifications
Item DVD-ROM mode CD-ROM mode
ATAPI Burst (Mbytes/s) 33.3 (Ultra DMA)
16.7(PIO mode 4/Multi word DMA mode 2)
Access time (ms)
Average Random Access
Rotation speed (rpm) 4,594 Max 5,136 Max
Data Buffer Capacity (Kbytes) 512
Supported Format DVD-ROM, DVD-Video, DVD-R, CD-DA, CD-ROM (MODE-1,
MODE-2), CD-ROM XA MODE-2 (FORM-1, FORM-2), Photo
CD (Multi & Single Session), CD-TEXT, Enhanced CD
Addressing method 2
110
85
1-16 Satellite Pro M10 Series Maintenance Manual (960-431)
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