Toshiba GVMU-LVMU User Manual

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Strata GVMU/LVMU User Guide

Business Communications Division

Voice Processing System

User Guide

July 2006

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Version 1, July 2006

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Toshiba Information Systems (UK) Limited acting through its Business Communications Division ("TIU") - License Agreement. IMPORTANT: This License Agreement ("Agreement") is a legal agreement between the customer ("You") and TIU in respect of any switches, processors or other telecommunication products made available by TIU from time to time each of which is a "Product" for the purposes of this Agreement. Carefully read this Agreement. Use of any software or any related information (collectively, "Software") installed on or shipped with a Product or otherwise made available to you by TIU in whatever form or media, will constitute your acceptance of the terms of this Agreement, unless separate terms are provided by the Software supplier. If you do not agree to the terms of this Agreement, do not install, copy or use the Software and promptly return it to the location from which you obtained it in accordance with applicable return policies provided with the Software. Except as otherwise authorized in writing by TIU, the Software is licensed for distribution only to end-users pursuant to this Agreement.

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Toshiba Information Systems (UK) Limited. Business Communications Division Toshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT15 2UL

Chapter 1 – The Grand Tour

Introduction

Organisation ................................................................................................................. v

Conventions ................................................................................................................vi

Action/Response Table ........................................................................................vii

Related Documents/Media .........................................................................................vii

Chapter 1 – The Grand Tour

Overview ......................................................................................................................2

Features to Personalise Your Mailbox .........................................................................4

Message Queues ...........................................................................................................4

New Message Queue ................................................. ..... .... ...................................4

Saved Message Queue ...........................................................................................5

Message Types .............................................................................................................6

Forwarded Message ...............................................................................................6

Reply Message ......................................................................................................6

Greetings ......................................................................................................................7

Personal ................................................................................................................. 7

System ................................................................................................................... 7

Busy .......................................................................................................................7

Special Delivery Options .............................................................................................8

Urgent .................................................................................................................... 8

Private ....................................................................................................................8

Return Receipt .......................................................................................................8

Future Delivery ............................................................................................................8

Message Destination Selections ...................................................................................9

Personal Distribution Lists ....................................................................................9

Contents

Strata LVMU/GVMU Voice Processing System User Guide 7/06 i

Chapter 2 – Getting Started

System Distribution Lists ....................................................................................10

Directory ..............................................................................................................10

User Options ..............................................................................................................10

User Prompts ........................................................................................... ...................11

User Tutorial (New User) ..........................................................................................11

Chapter 2 – Getting Started

User Tutorial .................................................................... ..... .... .................................13

From External Telephone ....................................................................................15

From Internal Telephone ................................................ .... ..... ............................15

Chapter 3 – Play Messages

Access Messages ........................................................................................................21

Playback Controls ......................................................................................................22

Play Your Messages ...................................................................................................24

Special Functions .......................................................................................................27

Chapter 4 – Send Messages

Contents

Recording Controls ....................................................................................................32

Send a Message ..........................................................................................................33

Forward a Message ....................................................................................................37

Reply to the Current Message ....................................................................................40

Special Delivery Options ...........................................................................................43

Future Delivery ..........................................................................................................44

Chapter 5 – Manage Mailbox

Change Your Greeting ...............................................................................................46

Create or Record Over a Personal Greeting ........................................................47

Change Your Greeting Selection .........................................................................49

Review a Greeting ...............................................................................................50

Change Your User Options ........................................................................................51

Change Your Do Not Disturb (DND) Setting .....................................................52

Change Your Call Screening Setting ...................................................................53

Change Your Security Code ................................................................................54

Strata LVMU/GVMU Voice Processing System User Guide 7/06 ii

Chapter 6 – Integration Features

Create or Record Over Your Busy Greeting .......................................................55

Select Your Busy Greeting ..................................................................................56

Record Your Name ............................................................................................. .57

Change Your Message Notification ....................................................................58

Review Your Option Settings ..............................................................................60

Manage Your Lists ...................................................................................... ..... .... ......61

Manage Guest User IDs .............................................................................................63

Use Guest User IDs ................................................................................................... .64

Chapter 6 – Integration Features

Call Forward ..............................................................................................................65

Message Waiting ........................................................................................................67

Responding to a Lit Msg LED ............................................................................67

Turning On/Off Message Waiting LED on Another Extension ..........................68

CIX Integration ..........................................................................................................68

Soft Key Control of Voice Mail ..........................................................................68

Call Record (LVMU only) .........................................................................................70

To record a call ....................................................................................................70

Pause/Resume Recording ....................................................................................71

Call Monitor (LVMU only) .................................................................................71

Direct Transfer to Voice Mailbox ..............................................................................72

Voice Mail Conference ..............................................................................................72

Contents

Notes to Users............................................................................................................73

Glossary ........................................................................................................................83

Index................................................................................................................................87

Strata LVMU/GVMU Voice Processing System User Guide 7/06 iii

Contents

Chapter 6 – Integration Features

iv Strata LVMU/GVMU Voice Processing System User Guide 7/06

Introduction

This guide describes the voice messaging capabilities and procedures for making your

voice mail system work for you.

Organisation

This guide is divided as follows:

• Chapter 1 – The Grand Tour is an overview of the voice mail system. Topics

covered are: features to personalise your mailbox; an explanation of message queues, types and destinations; special delivery options; playback/recording controls; and available user options.

• Chapter 2 – Getting Started provides instructions on those features you need

when accessing your voice mail for the first time, including changing your security code and recording your name.

• Chapter 3 – Play Messages contains step-by-step instructions on playing

messages.

• Chapter 4 – Send Messages details how to send, forward, and reply to a message.

• Chapter 5 – Manage Mailbox provides step-by-step instructions on recording

greetings, using destination (distribution) lists, and activating options such as Do Not Disturb (DND) and Call Screening.

• Chapter 6 – Integration Features outlines Call Forward, Message Waiting, Soft

Key Control, Direct Transfer to Voice Mail and Voice Mail Conferencing features.

• Glossary defines frequently-used voice processing system features and functions.

• Index

Strata LVMU/GVMU Voice Processing System User Guide 7/06 v

Introduction

Conventions

Conventions Description

Note

Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items.

Important!

Calls attention to important instructions or information.

Press to answer a call to the Extension Number. Each station can have multiple extension buttons. Incoming calls ring the extension button(s) from the top down. For example, station 10's extensions ring 10-1 first, then 10-2, 10-3, and 10-4. A station is considered

Extension

Number

busy when all extensions are being used.

Note The naming convention for DKT assignments within

Toshiba is Directory Numbers. For clarity and ease of understanding, the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN.

Arial bold

Represents telephone buttons.

Courier Shows a computer keyboard entry or screen display.

“Type” Indicates entry of a string of text.

“Press”

Indicates entry of a single key . For example: Ty pe prog then press Enter.

Shows a multiple PC keyboard or phone button entry. Entries

Plus (+)

without spaces between them show a simultaneous entry. Example: Esc+Enter. Entries with spaces between them show a sequential entry . Example:

# + 5.

Tilde (~) Means “through.” Example: 350~640 Hz frequency range.

Denotes the step in a one-step procedure.

³ Denotes a procedure.

vi Strata LVMU/GVMU Voice Processing System User Guide 7/06

Conventions Description

See Figure 10 Cross-references appear in blue.

Action/Response Table

Introduction

The Grand Tour 1

This chapter provides an overview of the system and covers the following general

topics:

• Features to personalise your mailbox

• Message queues

• Message types

• Greetings

• Special delivery options

• Future delivery

• Message destination selections

• User options

• User prompts

• User tutorial (New User)

Strata LVMU/GVMU Voice Processing System User Guide 7/06 1

The Grand Tour

Overview

Your voice mail system manages multiple voice processing functions simultaneously

24-hours-a-day, 7-days-a-week. Your mailbox is always available for callers to leave

private voice messages. In addition, you can update your greeting at your convenience

or send and receive messages from any tone-dialling telephone.

Callers control their own progress through the system. They no longer have to wait for

a person to answer the telephone. If your extension is busy or you do not answer,

callers can transfer to an operator, call another extension, or record a private, detailed

message.

A representative in your company has been assigned as the System Administrator for

the system. The System Administrator is responsible for configuring the system and

your mailbox to suit your company’s needs.

The configuration affects how and which features you can access. Whenever possible,

this guide provides information concerning feature exceptions and which features may

be configured to work differently.

You can access your mailbox from any tone-dialling telephone using your security

code. After you access your voice mail, you hear the number of messages you have in

your message queue(s), followed by a prompt from the Main Menu options (see

Figure 1). You can then:

• Listen to your messages

• Send or forward messages

• Reply to messages

• Manage your mailbox (e.g., change your greetings, create distribution lists, etc.)

• Listen to your messages at different speeds

In addition LVMU can provide the following features

• lets you listen to messages being left in you mailbox in real time, allowing you

to connect the caller to your handset and take the call yourself should you wish.

• Call record can be used to record telephone conversations, either to your own

voicemail box or any other of your choice.

• Variable speed message play back.

Where these three features appear to in this document they refer only to L VMU and

are not supported by GVMU.

2 Strata LVMU/GVMU Voice Processing System User Guide 7/06

LAY MESSAGES

AIN MENU

END MESSAGES

Exit

User Mode

The Grand Tour

ANG UP

ANAGE MAILBOX

Overview

Play the next message Save the current message Delete the current message Forward the current message Reply to the current message Special Functions

Replay the current message Play the Previous message

Return to Main Menu

(number of messages to be deleted plays)

Toggle playback speed

Message Date and Time

Future Delivery Review

(Play, S ave, Delete)

Continuous Delete New/Saved message que Continuous Play Return to previous menu

Set the Hour (1~12)

AM PM

Set the Minutes (0~59) Set the Day (1~31) Set the Month (1~12) Set the Year (last two digits) Return to previous menu

(message delivery time plays)

ue (toggle)

Figure 1 Admin Main Menu

Enter one of the following:

User ID plus

Directory plus name

Personal List (1~7)

stem List (1~7)

Multiple Destinations

Record

Record a message, comment or reply

(Press when finished.)

Send and Return to Main Menu Review recording Re-record Append recording Select Additional Destinations User ID plus

Directory Personal List (1~7)

System List (1~7) Press when finished Special Delivery Options

Set Urgent status (On/Off) Set Private status (On/Off)

Set Return Receipt request (On/Off?)

Return to previous menu

Set Future Delivery

message and select new

Cancel

destination

Cancel and Return to Main Menu

Enter notification template number

Enable/Disable notification template (toggle)

Change notification digits Save changes

Return to previous menu

Change your Greeting Change your User Options Manage your Lists Select ~ for a Personal List

Review your current list Add a User ID to the list Delete a User ID from the list Record a list Comment Return to a previous menu

Return to a previous menu

Manage Guest User IDs

Create a Guest User ID Delete a Guest User ID Review your Guest User IDs Return to a previous menu

Return to a Main Menu

Select ~ for a Personal Greeting or for the System Greeting

Review selected greeting Record (new) greeting

Review greeting Re-record Append to recording Cancel recording Save recording

Return to a previous menu Review current greeting Return to a previous menu

Change your Do Not Disturb (On/Off) Change your Call Screening (On/Off) Change your Security Code Select your Busy Greeting (toggle) Record your Busy Greeting Record your Name Change message Notification Review your Option Settings Return to previous menu

Not available

for System

greeting

7398 LVMU

Strata LVMU/GVMU Voice Processing System User Guide 7/06 3

The Grand Tour

Features to Personalise Your Mailbox

Your voice mail processing system offers a variety of features to personalise your User ID Mailbox. The following are a few of those features:

• User ID Mailbox Security Code – Your User ID mailbox has a security code. The

code must be entered by you in order to “log into” your User ID mailbox, giving you access to your messages, settings, greetings, etc. (see “Change Your Security

Code” on page 18).

• Name Recording – Your name can be announced whenever you log onto your

mailbox, the directory is accessed, the system greeting is selected, or when a message is sent by another voice mail user. When you first enter your mailbox, you need to record your name (see “Record Your Name” on page 16).

• Personal Greetings – You can record up to seven personal greetings that are

played when you are unavailable (see “Change Your Greeting” on page 46).

• Guest Users

etc. Users frequently use this feature to create guest IDs for clients, so that they may easily exchange confidential information (see “Manage Guest User IDs” on

page 63).

– You can create Guest User IDs that can be used by clients, friends,

Message Queues

Your messages reside in one of two queues—new or saved. Messages play in FIFO (First In, First Out) or LIFO (Last In, First Out) order. Ask your System Administrator to find out how your mailbox is configured.

New Message Queue

Messages in the New Message Queue are New or Pending messages. New messages consist of messages that are unheard or partially heard (less than five

seconds). They remain in the queue, the Message Waiting LED remains on, and a Return Receipt is not sent, if applicable, until the message is completely heard.

Messages that you have partially heard (five seconds or longer) are called Pending messages. They remain in the New Message Queue, the Message Waiting LED is turned off, and a Return Receipt is sent, if applicable.

4 Strata LVMU/GVMU Voice Processing System User Guide 7/06

The Grand Tour

Message Queues

Note The Pending messages feature is available on a mailbox-to-mailbox basis.

Check with your System Administrator to find out if your mailbox is configured for this feature.

When you press

1 from the Main Menu to play messages, your voice mail system

automatically accesses the New Message Queue. A new message begins to play based on the type (urgent messages play first) and order received (FIFO/LIFO). If no new messages exist, your voice mail system automatically accesses the Saved Message Queue. If you are in the Saved Message Queue, you can toggle back to the New Message Queue by pressing

77.

After you play the last message in the queue, your voice mail system prompts, “End of messages.” You can choose to return to the top of the queue, go to the top of the other queue, etc.

Saved Message Queue

Saved messages are messages that you saved or that were automatically saved by your voice mail system at the end of the message.

Access the Saved Message Queue from the Main Menu by pressing New Message Queue by pressing

77. Your voice mail system automatically accesses

the Saved Message Queue when no new messages exist. Saved messages play based on order received (FIFO/LIFO).

After you play the last message in the queue, your voice mail prompts, “End of messages.” You can choose to return to the top of the queue, go to the top of the other queue, etc.

Note Ask your System Administrator to find out if your mailbox is configured with

one or two (New and Saved) message queue(s).

177 or from the

Strata LVMU/GVMU Voice Processing System User Guide 7/06 5

The Grand Tour

Message Types

New and Saved Messages can consist of the following special types of messages— forwarded and message reply.

Forwarded Message

Any message sent to you can be forwarded to a single destination or a personal or system distribution list. When forwarding a message, recording a message (comment) is optional.

Reply Message

Messages to which you want to send an immediate answer can be sent as a reply message. When replying to a message, your voice mail system does not prompt you to select the destination since it “remembers” the source. The Reply feature only works if the original message is sent from another voice mail user on the same system.

When listening to a reply message, a prompt notifies the user of the name/User ID of the person who sent the reply.

6 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Greetings

You can select either a personal or system greeting to play to callers when you do not answer or when your telephone is busy.

Depending on how your system is configured, callers may hear a separate busy greeting—the system or the custom busy greeting. See “Change Your User Options” on page 51 for details.

Personal

Personal greetings are greetings that you record for callers. Your voice mail system stores all recorded greetings under the personal greeting number (1~7) for your mailbox. Using the greeting number, you can select the greeting which plays.

The System Administrator can also schedule your greetings to automatically play at different times. If you choose, you can override the automatic schedule using the

“Change Your Greeting Selection” on page 49.

System

The system greeting is a standard prerecorded greeting. It cannot be recorded over or deleted. The greeting states, “Please leave a message for (name).” Your voice mail system adds your name from the name recording that you have made (see “Record

Your Name” on page 16).

The Grand Tour

Greetings

Busy

If your User ID mailbox is configured for a personal busy greeting, you can record a custom busy greeting that plays when your extension is busy. If a custom greeting is not recorded, the default system busy greeting plays. See “Create or Record Over

Your Busy Greeting” on page 55 for details.

The custom busy greeting can also be turned on/off using the Select Your Busy Greeting option on the Change Your User Options Menu (see “Select Your Busy

Greeting” on page 56).

Note The System Administrator must configure your User ID mailbox for the custom

busy greeting option to be available.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 7

The Grand Tour

Special Delivery Options

In addition to recording and sending a new message, you can mark the message urgent, private, or request a return receipt.

Urgent

Messages can be marked urgent by the sender and always play first in the New Message Queue. After the message plays, the urgent status is removed.

Private

Messages can be marked private by the sender. The same options, such as saving and deleting, apply to the private messages; however, a private message cannot be forwarded. Once a message is sent, the private status cannot be removed.

Return Receipt

You can mark a message Return Receipt if you want verification of its receipt. When a user plays (completely or partially) a message marked for Return Receipt, a notification is sent back to the sender. Your voice mail system notifies the sender when and by whom the message was received and plays the original message.

Future Delivery

Your voice mail system can be configured so that your message is delivered at a future time and date specified by you. After marking the message for future delivery, you can review (play, save, delete) the message at any time before it is sent.

8 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Message Destination Selections

At the beginning of the Send Messages menu, you are asked to enter the message destination(s).You can choose to enter a single destination (e.g., User ID) or multiple destinations (e.g., personal list, User ID, system list). Entering the Multiple Destinations option enables you to address your message to all the recipients at the start of the menu.

You can then record your message and, if desired, add additional destinations when prompted later in the menu. Valid destinations are:

• User ID

Note If you don’t know the user’s User ID, you can locate the ID on your voice mail

system’s system-wide directory by pressing

• Personal distribution list

• System distribution list

See “Send a Message” on page 33 for instructions on using these options.

Personal Distribution Lists

00.

The Grand Tour

Message Destination Selections

You can originate up to seven Personal Distribution Lists consisting of other system users. You can add or delete users at any time. The lists are for only your use.

At the time you create a list, you are given the option of recording a “list comment” that serves as the title or name for the list. The comment plays each time you use the list to confirm that you have chosen the correct distribution list.

Important! Try not to duplicate users on your distribution lists. Your voice mail

system does not check for duplicates when you send a message using more than one list. For example, if you select Personal Distribution List #1 and #3 as destinations for your message and User ID 1001 is on both lists, User ID 1001 receives the same message twice.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 9

The Grand Tour

User Options

System Distribution Lists

In addition to Personal Distribution Lists, your voice mail system supports systemwide distribution lists created by the System Administrator for use by everyone in your company. You should ch eck with your System Administrator to find out which lists are available.

Whenever you enter the list number, the “list comment” for the selected system list plays to confirm that you have chosen the right list.

User Prompts

Your voice mail system prompts only for menu options available to you. You do not hear prompts for options:

• Not supported by your voice mail system.

• Not configured for your mailbox by the System Administrator (e.g., guest users, do

not disturb).

Check with your System Administrator to verify which user options are available to you.

The Grand Tour

User Prompts

User Tutorial (New User)

A first time user of the voice mail system automatically hears a user-friendly tutorial upon logging in to his/her mailbox. The tutorial walks the user through the process of:

• Recording his/her name (if required)

• Recording a personal greeting for the mailbox

• Changing the default security code

Once the tutorial is completed successfully, it cannot be replayed.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 11

The Grand Tour

User Tutorial (New User)

12 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Getting Started 2

This chapter instructs you on accessing and exiting your mailbox and outlines the user tutorial steps.

User Tutorial

When you log on to the your voice mail system for the very first time, you hear a tutorial that walks you through the following basic steps:

• Record your name (if required). Your name is announced whenever you log onto

your mailbox (varies by system), the directory is accessed, the system greeting is selected, or when another voice mail user sends a message to you.

• Record your personal greeting. Your personal greeting automatically plays when

you are not available to answer your telephone.

• Change the default security code for your mailbox to ensure privacy. You should

change it on a regular basis.

Note If you do not complete the tutorial before hanging up, your voice mail system

saves any completed portion (e.g., your name recording). Next ti me y ou log on to your mailbox any saved portions are replay and the tutorial continues. Once the tutorial is completed successfully, it cann ot be replayed.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 13

Getting Started

Step 1: Access Your Mailbox

The Main Menu (shown below) is your starting point for all of your voice mail system’s messaging features. Pressing Menu.

To access your mailbox, you need to know:

• The telephone number to access your voice mail system

• Your User ID number

• Your default security code

Please ask your System Administrator if you do not have this information.

Play Messages

Send Messages

Manage Mailbox

Exit user mode

Hang Up

999 from most menus returns you to the Main

MAIN MENU

Each time you access your User ID (mailbox), your voice mail system announces:

• Your name (and extension, if applicable)

Note Your voice mail system may not be configured to play your name when you log

on to your mailbox.

• The number of new and saved messages you have in your message queue(s)

• The number of messages that will be purged upon exiting your mailbox, if

applicable Your voice mail system then plays the Main Menu options. If you receive new messages while you are logged on to your mailbox, your voice

mail system informs you that you have new messages when you return to the Main Menu.

14 Strata LVMU/GVMU Voice Processing System User Guide 7/06

From External Telephone

Getting Started

Step 1: Access Your Mailbox

1. From an external telephone, call your voice mail system on ___________.

2. When voice mail answers, press

3. Enter your User ID +

4. Enter the default security code +

If you make a mistake while entering the code, press

to re-enter.

#. If your voice mail system is designed with a fixed

The system answers with your standard company greeting.

Your voice mail prompts you to enter your User ID.

length number for your User ID, do not press entering a User ID. See your System Administrator for specific operation of your system.

Your voice mail prompts you to enter your security code.

If your voice mail system is designed with a fixed length number for your security code, do not press after entering the security code. See your System Administrator for specific operation of your system.

You are now in your mailbox. Your voice mail system plays your name and the number of messages you have and then prompts you with a list of choices from the Main Menu.

From Internal Telephone

# after

1. From an internal telephone, call your voice mail system on ___________.

2. Enter the default security code +

If you make a mistake while entering the code, press

Strata LVMU/GVMU Voice Processing System User Guide 7/06 15

to re-enter.

Your voice mail prompts you to enter your security code.

You are now in your mailbox. Your voice mail system plays your name and the number of messages you have and then prompts you with a list of choices from the Main Menu.

Getting Started

Step 2: Record Your Name

Your name is announced whenever you log onto your mailbox, the directory is accessed, the system greeting is selected, or when a message is sent by another voice mail user.

Note Your voice mail system may not be configured to play your name when you log

on to your mailbox.

When you first enter your mailbox, the tutorial prompts you to record your name and walks you through the entire recording sequence. You can re-record your name at any time (see “Record Your Name” on page 57).

1. At the tone, state your name slowly and clearly (if you like, you can also state your extension).

2. Press

3. After your name plays,

# when done. Your voice mail plays your name recording.

press:

1 To accept the

recording

2 Re-record Your voice mail system returns you to the record your

Your recording becomes part of your mailbox and your voice mail system prompts you to record your personal greeting.

name prompt.

16 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Step 3: Record Your Personal Greeting(s)

The tutorial now prompts you to record your personal greeting. This greetin g becomes your Personal Greeting #1. You can record up to six other greetings (see “Create or

Record Over a Personal Greeting” on page 47 for instructions).

Personal greetings should be informative and advise callers when you will be available to return their calls or respond to their messages. You can update personal greetings as often as you want.

Sample Greeting

“Hi. This is Mary Smith of the Toshiba Marketing Department. It is Monday, 19th June, and I am in the office today. I am either on the telephone or have stepped away from my desk. At the tone please leave a detailed message and a contact number where I can reach you and I will be happy to return your call.”

Getting Started

1. At the tone, begin recording your greeting.

The following information should be included in your Personal Greeting:

• Your name

• Company and/or department

• Date

• Your availability

• Instructions to leave a detailed message

• Call coverage options

2. Press

3. After your greeting plays,

# when done. Your voice mail system plays your greeting.

press:

1 To accept the

recording

2 Re-record Your voice mail system returns you to the record your

Your greeting becomes Personal Greeting #1 and your voice mail system prompts you to change your security code.

greeting prompt.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 17

Getting Started

Step 4: Change Your Security Code

The tutorial prompts you to change your mailbox’s security code from the preassigned code. You should change your security code on a regular basis thereafter to ensure the privacy of your messages and personal greetings (see “Change Your Security Code” on page 54).

1. Enter your new security code +

2. Re-enter your new security code +

You have completed the tutorial. Y our voice mail system announces “mailbox number xxx is enabled,” plays your recorded name and announces the number of messages in your mailbox. You can now perform any of the functions available on your voice mail system’s Main Menu or exit the mailbox.

The minimum and maximum number of digits for the security code are determined by your System Administrator. Please ask your System Administrator for confirmation on the number.

Your voice mail system prompts you to re-enter your new security code for verification.

After entering the security code a second time, your voice mail system announces that your security code has been changed.

18 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Step 5: Exit Your Mailbox or User Mode

Getting Started

³ To exit your mailbox,

# to hang up from a

press Toshiba telephone system

...or

999# to hang up

from another manufacturer’s telephone system

...or to exit the user mode, press

When you press

# to hang up, you hear “Thank you

for calling. Good-bye.”

Your voice mail system can be configured so that you can exit your mailbox without leaving the voice mail system. Please ask your System Administrator to find out if your system is configured for this or some other function when pressing

If you have the “0 to EXIT User Mode” capability, you hear the voice mail system’s company greeting. You can now access another user or a different mailbox.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 19

Getting Started

Step 5: Exit Your Mailbox or User Mode

20 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Play Messages 3

This chapter explains how to use the Play Messages feature. It discusses:

• Access Messages

• Playback Controls

• Play your messages

• Special functions

Depending upon your telephone system and telephone, a message waiting light is lit on your telephone when a voice message has been left for you on the voice mail system.

If configured, your voice mail system automatically turns off your message waiting light on your telephone when your new message queue is empty or only Pending messages remain (see “Message Queues” on page 4). The Message Waiting LED remains on only if there are new messages in the queue.

Access Messages

Once you press 1 to play your messages, the following telephone keys assist you in going through your messages:

1 Takes you to the next message or back to the top of the queue when you have

reached the last message in the queue.

1 Replays the current message.

2 T akes you to the previous message or back to the last message in the queue when

you have reached the top of the message queue.

77 Toggles between the New and Saved Message Queues.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 21

Play Messages

Playback Controls

If new messages arrive while you are accessing your mailbox, your voice mail system notifies you that a new message is in the queue upon returning to the Main menu.

Playback Controls

While playing a message, you can pause, control the volume, location, and speed of playback using the following keys (shown below).

Play Next Message (from last message go to first)

Pause/Resume

(toggle or 30 secs.)

Press to play Previous Message (from first message go to last)

Turn Up volume

Back Up (rewind)

7435 LVMU

Turn Down volume

Go Forward (advance)

Turn Down (advanced)

Toggle playback speed

22 Strata LVMU/GVMU Voice Processing System User Guide 7/06

1 Play Next Message

Plays next message in queue. If you are at the last message in the queue, goes to the first message in the same queue.

2 Play Previous Message

Plays previous message in queue. If you are at the first message in the queue, goes to the last message in the same queue.

4 Pause/Resume (toggle or 30 seconds)

At any time while playing messages, you can press 4 to pause the playback for 30 seconds. The message resumes playing as soon as you press end of 30 seconds. You can pause the playback as many times as necessary.

8 Turn Up Volume, 0 Turn Down Volume

Each time you press 8 or 0, the volume of messages adjusts one increment until the maximum number of increments is reached. Your voice mail system saves the current level when you exit.

Back Up (rewind)

The message backs up/rewinds and then begins playing. The default is five seconds (set by the System Administrator).

Play Messages

Playback Controls

4 or automatically at the

# Go Forward (advance)

The message goes forward/advances and then begins playing. The default is five seconds (set by the System Administrator).

## Toggle playback speed (LVMU only)

Toggles play speed between normal and 20% faster playback.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 23

Play Messages

Play Your Messages

Play Yo ur Messages

When you access your mailbox, your voice mail system tells you the number of urgent, new and saved messages (if supported by your system; check with your System Administrator) you have in your mailbox. If your mailbox is empty, the voice mail system prompts do not include “press

1 to play messages.”

When you press

1 from the Main Menu to play messages (menu shown below), your

voice mail system automatically accesses the New Message Queue. If no messages exist in the New Message Queue, your voice mail system automatically accesses the Saved Message Queue.

Play Messages

Play the next message

Save the current mesage

Delete the current message

Forward the current message

Reply to the current message

Special Functions

Message Date and Time

Future Delivery Review (Play, S ave, Delete)

Continuous Delete

New/Saved message queue (toggle)

Continuous Play

Return to previous menu

Replay the current message

Play the Previous message

Return to the Main Menu

While playing a message, you can pre

Pause/Resume (toggle or 30 seconds)

Turn Up volume

Turn Down volume

Backup (rewind)

Go Forward (advance)

Toggle playback speed

ss:

7399 LVMU

24 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Play Messages

Play Your Messages

1. From the Main Menu,

1 Play Messages.

press

A message plays. Once you play a message, your voice mail system

prompts you with the Play Messages Menu until you press

9 to exit the menu or you activate another

selection.

While the message plays, you can select resume, volume, volume, (rewind),

4 pause/

8 turn up

0 turn down

back up

# go forward

(advance)

2. (Optional) While the message plays or immediately after, you can select one of the following:

1 Play the next message Skips to the beginning of the next message.

Note If you reach the end of your messages, pressing

1 takes you back to the top of the same queue.

2 Save the current

message

Saves the current message. The Play Messages Menu plays.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 25

Play Messages

Play Your Messages

3 Delete the current

message

Flags the current message for deletion. The Play Messages Menu plays. When you exit Play Messages, your voice mail system tells you the number of messages to be deleted. If you do not want to delete a message, save the message before exiting your mailbox.

Note Your voice mail system can be programmed to

delete messages after a preset length of time. Consult your System Administrator. Your voice mail system notifies you before purging messages.

5 Forward the current

message

With the exception of private messages, all messages can be forwarded to a single user, multiple users, or a destination list. See “Forward a Message” on page 37 for details on this feature.

6 Reply to the current

message

Your reply is sent to the originator of the mes sage. In addition, you can send your reply to a single user, multiple users, or a destination list. See “Reply to the

Current Message” on page 40 for details on this

feature.

7 Special Functions Your voice mail system prompts with the options. See

“Special Functions” on page 27 for instructions on

using this option.

1 Replay the current

The current message plays from the beginning.

message

2 Play the previous

message

The previous message plays from the beginning.

Note If you are at the top of the message queue,

pressing same queue.

2 takes you to the bottom of the

9 Return to Main Menu Your voice mail system tells you the total number of

messages that will be deleted when you log out of your mailbox, and then returns to the Main Menu.

26 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Special Functions

You can check the date and time a message was sent, or review a message set for future delivery in the Play Messages menu.

Play Messages

Special Functions

When you play a message, this option is available by pressing

³ Press an option number:

4 Message Date and

Time

The date and time the message was received plays, followed by the entire message.

Note If your System Administrator programmed an

automatic date and time stamp for all messages, the stamp plays automatically at the beginning of each message.

5 Future Delivery

Review

Your voice mail system plays your name, the future delivery time/date the message will be sent and the entire message. Your voice mail system automatically saves the message for future delivery.

While the message is playing or immediately after, you can select any of the following:

1 Play the next

message

2 Save the current

Skips to the beginning of the next future delivery message.

Saves the current future delivery message.

message

7 Special Functions.

3 Delete the current

message

Flags the current future delivery message for deletion. When you exit the future delivery review, voice mail tells you the number of messages to be deleted. If you do not want to delete a message, save the message before exiting the future delivery review.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 27

Play Messages

Special Functions

9 Return to the

Special Functions Menu

Your voice mail system tells you the total number of messages that will be deleted when you log out of your mailbox, and then returns to the Special Functions Menu.

6 Continuous Delete Deletes multiple messages at one time in your New or

Saved Message Queue without additional action from you.

Note See the Continuous Play feature on page 28

before using Continuous Delete.

The number of messages deleted is based on a preset length of time (designated in minutes) set on a system-wide basis by your System Administrator.

Important! The deletion starts with the first message

in the queue and continues until the preset time has expired. Both heard and unheard messages are deleted. If there are two queues—new and saved—the deletion occurs only in the queue you are in when you press

6 for continuous

delete.

Ask your System Administrator to verify that you have this option.

7 New/Saved message

queue (toggle)

This feature operates as a toggle; use it to move back and forth between the New and Saved Message Queues.

8 Continuous Play Plays multiple messages at one time in your New or

Saved Message Queue without additional action from you.

The number of messages played is based on a preset length of recorded time (designated in minutes) and therefore varies. (Your System Administrator sets the length of time on a system-wide basis.) The messages played are those whose cumulative time is equal to, or less than, the designated number of minutes.

28 Strata LVMU/GVMU Voice Processing System User Guide 7/06

9 Return to previous

Play Messages

Special Functions

Important! The playback starts with the first

message in the queue and continues until the preset time has expired. If there are two queues—new and saved—the playback occurs only in the queue you are in when you press

8 for continuous

playback.

Ask your System Administrator to verify that you have this option.

Your voice mail system returns to the Play Messages Menu.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 29

Play Messages

Special Functions

30 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Send Messages 4

From any tone-dialling telephone, you can record and send a message to a user, several users, or to a personal or system distribution list.

This chapter covers:

• Recording controls

• Send a message

• Forward a message

• Reply to the current message

• Special delivery options

• Future delivery

Strata LVMU/GVMU Voice Processing System User Guide 7/06 31

Send Messages

Recording Controls

While recording a message, you can pause/resume the recording or end the recording using the following keys (shown below).

Pause/Resume

(toggle or 30 secs.)

4 Pause/Resume (toggle or 30 seconds)

At any time while recording messages to another mailbox in the system, you can press

4 to pause for 30 seconds. The message resumes recording as soon as you press 4.

Your voice mail system prompts you with, “Begin recording... (Beep).”

End recording

3096

If within the 30 seconds you do not press

4, voice mail restarts another 30-second

pause. If during the second 30-second pause you:

• Do not press any key, voice mail assumes you have cancelled the message and

returns to the Main Menu.

• Press #, your voice mail system returns you to the Send Messages Menu and you

can send, review or record over the message.

# End Recording

After recording a message, press # to end the recording.

32 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Send a Message

Using the Send Messages Menu (shown below), you can record a message and send it to a single mailbox or multiple destinations (e.g., personal or system distribution list), forward a message (with a comment), or reply to a message sent you.

From the Main Menu:

Play Messages

Forward the current message

Reply to the current message

Send Messages

Enter one of the following:

User ID plus

Directory plus name

Personal List (1~7)

System List (1~7)

Multiple Destinations

Record

Record a message, comment, or reply

Send and Return to Main menu

Review recording

Re-record

Append recording

Select Additional Destinations

Special Delivery Options

Set Urgent status (On/Off)

Set Private status (On/Off)

Set Return Receipt request (On/Off)

Return to previous menu

Set Future Delivery

Cancel message and select new destination

Cancel and return to Main Menu

Send Messages

Send a Message

While recording a message, you can press:

Pause/Resume (toggle or 30 seconds)

End recording

Select from the following:

User ID plus

Directory plus name

Personal List (1~7)

System List (1~7)

Press when finished

Set the Hour (1~12)

Set the Minutes (0~59)

Set the Day (1~31)

Set the Month (1~12)

Set the Year (last two digits)

Return to previous menu (message delivery time plays)

7400

Strata LVMU/GVMU Voice Processing System User Guide 7/06 33

Send Messages

Send a Message

1. From the Main Menu,

2 Send Messages.

press

Your voice mail system prompts you to enter the destination (i.e., User ID, Personal, System List, or Multiple Destinations).

2. Enter one of the following destinations:

Note A message can be sent to a total of 33

destinations, including destinations entered in

4 Additional Destinations option (see “4

the

Select Additional Destinations” on page 35). A

list counts as one destination.

• User ID and press #.

# again to record

Press a message without playing the user’s name.

Your voice mail system plays the user’s name or User ID for confirmation.

Note If your voice mail system is designed with a

fixed length number for your User ID, do not

# after entering a User ID. See your

press System Administrator for specific operation of your system.

• 00 Directory You are prompted to enter the person’s name.

Enter the first few letters of the first or last name (Q=7, Z=9).

# to select the

Press name as the destination

Your voice mail system plays the first name that matches the combination of letters you entered.

1 to hear the next

...or name

to cancel your

...or

entry and re-enter.

• 01 Personal List

Enter a list number (

1~7).

You are prompted for the destination list number. Your voice mail system plays the list comment or

number for confirmation. See “Manage Y our Lists” on

page 61 to create or revise a destination (distribution)

list.

34 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Send Messages

Send a Message

• 02 System List

Enter a list number

1~7).

(

You are prompted for the destination list number. Your voice mail system plays the list comment or

number for confirmation. Ask your System Administrator for more information about System Lists.

• 04 Multiple

Destinations

You are prompted for the destinations: User ID, 00,

01 Personal List and/or 02 System List.

3. Record a message after the tone. When finished, press

While recording, you can press

4 to pause/resume

(toggle or 30 seconds) the recording.

4. Press

# again to send the

message immediately

Your voice mail system tells you that your message has been sent and returns you to the Main Menu.

Important! If you press # to send your message,

...or before sending the message, you can use any of the following options:

1 Review recording The recording plays.

you cannot use the special record ing and sending options.

2 Re-record

# when done.

Press

3 Append recording

The system prompts you to record at the beep.

The appended recording plays after the already recorded portion of the message. The system prompts

Press

# when done.

4 Select Additional

Destinations

Strata LVMU/GVMU Voice Processing System User Guide 7/06 35

you to record at the beep. Send the message to additional destinations. Valid

entries:

04 Multiple Destinations.

User ID, 00, 01 and 02. You cannot enter

Send Messages

Send a Message

7 Special Delivery

Options

8 Set Future Delivery You can have your message delivered at a future

Cancel message and

select new destination

Cancel and Return to

the Main Menu

You can send a message as urgent, private, or with a return receipt request. The settings can be used in any combination and changed prior to sending the message.

See “Special Delivery Options” on page 43 for instructions on using this option.

specified time and date. See “Future Delivery” on

page 44 for instructions on using this option.

Cancels the message and returns you to Step 2 on page

34.

Cancels the message and returns you to the Main Menu.

36 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Forward a Message

Any message sent to you can be forwarded to a single destination or a personal or system distribution list. When forwarding a message, recording a message (comment) is optional.

Send Messages

Forward a Message

1. From the Play Messages Menu, press

5 Forward

the current message.

2. Enter one of the following destinations:

Your voice mail system prompts you to enter the destination (i.e., User ID, Personal, System List or Multiple Destinations).

Note A forwarded message can be sent to a total of

33 destinations, including destinations entered

4 Additional Destinations option (see “4

in the

Select Additional Destinations” on page 39). A

list counts as one destination.

• User ID and press #.

# again to record

Press a message without playing the user’s name.

Your voice mail system plays the user’s name or User ID for confirmation.

Note If your voice mail system is designed with a

fixed length number for your User ID, do not

# after entering a User ID. See your

press System Administrator for specific operation of your system.

• 00 Directory You are prompted to enter the person’s name.

Enter the first few letters of the first or last name (Q = 7, Z = 9).

Press

# to select the

name as the destination

Your voice mail system plays the first name that matches the combination of the letters you entered.

1 to hear the next

...or name

to cancel your

...or

entry and re-enter.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 37

Send Messages

Forward a Message

• 01 Personal List

Enter a list number

1~7).

(

• 02 System List

Enter a list number (

1~7).

• 04 Multiple

Destinations

3. (Optional) Record a message (comment) after the tone. When finished, press

While recording, you can press

4 to pause/resume

(toggle or 30 seconds) the recording.

4. Press

# again to forward

the message immediately

You are prompted for the destination list number. Your voice mail system plays the list comment or

number for confirmation. See “Manage Y our Lists” on

page 61 to create or revise a destination (distribution)

list. You are prompted for the destination list number.

Your voice mail system plays the list comment or number for confirmation. Ask your System Administrator for more information about System Lists.

You are prompted for the destinations: User ID, 00,

Personal List and/or 02 System List.

Your voice mail system tells you that your message has been forwarded and returns you to the Main Menu.

Important! If you press # to forward your message,

you cannot use the special record ing and sending options.

...or before sending the message, you can use any of the following options:

1 Review recording The forwarding comment plays. 2 Re-record

# when done.

Press

The system prompts you to record the comment at the beep.

38 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Send Messages

Forward a Message

3 Append recording

# when done.

Press

4 Select Additional

Destinations

7 Special Delivery

Options

8 Set Future Delivery

Cancel message and

select new destination

Cancel and Return to

the Main Menu

The appended forwarding comment plays after the already recorded message comment. The system prompts you to record at the beep.

Send the forwarded message to additional destinations. Valid entries: You cannot enter

04 Multiple Destinations.

User ID, 00, 01 and 02.

You can send a message as urgent, private, or with a return receipt request. The settings can be used in any combination and changed prior to sending the message.

See “Special Delivery Options” on page 43 for instructions on using this option.

You can have your message delivered at a future specified time and date. See “Future Delivery” on

page 44 for instructions on using this option.

Cancels the message and returns you to Step 2 on page

37.

Cancels the message and returns you to the Main Menu.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 39

Send Messages

Reply to the Current Message

Your voice mail system lets you reply to a message that you are currently playing. When you reply to a message, you do not have to select the source of the message as a destination since your voice mail system “remembers” it. You can send the reply to additional destinations.

When the originator(s) receives and plays the reply, he/she hears the prompt, “Reply message from [name or User ID].”

Important! The Reply feature only works if the original message is sent from a

another voice mail user. When a voice mail user that has not logged on to his/her mailbox leaves a message for you, you have to enter a destination to respond.

1. From the Play Messages Menu, press

6 Reply to

You are prompted to record your reply to the message.

the current message.

2. Record your reply after the tone. When finished, press

While recording, you can press

4 to pause/resume

(toggle or 30 seconds) the recording.

3. Press

# again to send the

reply immediately

Your voice mail system tells you that your reply has been sent and returns you to the Main Menu.

Important! If you press # to send your reply you

...or before sending the reply, you can use any of the following options:

1 Review reply The recording plays. 2 Re-record

# when done.

Press

The system prompts you to record your reply at the beep.

cannot use the special recording and sending options.

40 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Send Messages

Reply to the Current Message

3 Append reply

# when done.

Press

4 Select Additional

Destinations

The appended reply plays after the already recorded portion. The system prompts you to record at the beep.

Send the message to additional destinations. You may repeat this step as often as necessary.

Enter one of the following destinations:

• User ID and

#. Press #

press again to record a reply without playing the user’s name.

Your voice mail system plays the user ’s name or User ID for confirmation.

Note If your voice mail system is designed with a

fixed length number for your User ID, do not

# after entering a User ID. See your

press System Administrator for specific operation of your system.

• 00 Directory You are prompted to enter the person’s name.

Enter the first few letters of the first or last name (Q = 7, Z = 9).

Press

# to select the

name as the destination

Your voice mail system plays the first name that matches the combination of the letters you entered.

1 to hear the next

...or name

to cancel your

...or

entry and re-enter.

• 01 Personal List

Enter a list number (

1~7).

You are prompted for the destination list number. Your voice mail system plays the list comment or

number for confirmation. See “Manage Your Lists” on

page 61 to create or revise a destination (distribution)

list.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 41

Send Messages

Reply to the Current Message

• 02 System List

Enter a list number

1~7).

(

7 Special Delivery

Options

8 Set Future Delivery You can have your message delivered at a future

Cancel reply Cancels the reply and returns you to Step 2 on page 40.

Cancel and Return to

the Main Menu

You are prompted for the destination list number. Your voice mail system plays the list comment or

number for confirmation. Ask your System Administrator for more information about System Lists.

You can send a message as urgent, private, or with a return receipt request. The settings can be used in any combination and changed prior to sending the message.

See “Special Delivery Options” on page 43 for instructions on using this option.

specified time and date. See “Future Delivery” on

page 44 for instructions on using this option.

Cancels the message and returns you to the Main Menu.

42 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Special Delivery Options

You can send a message as urgent, private, or with a return receipt request. The settings can be used in any combination and changed prior to sending the message.

Send Messages

Special Delivery Options

When you send, forward or reply to a message, this option is available by pressing Special Delivery Options.

³ Enter an option number:

1 Set Urgent status

(toggle)

Urgent messages play first in the New Message Queue.

To remove the urgent status, press

7 then 1

again.

2 Set Private status

Private messages cannot be forwarded.

(toggle) T o remove the private

status, press

7 then 2

again.

3 Set Return Receipt

request (toggle)

Your voice mail system notifies you when and by whom the message was received and plays the original message.

To remove the return

Note A message that is only partially heard (for

receipt request, press

then 3 again.

five seconds or longer) sends back a return receipt to the sender.

9 Return to previous

Strata LVMU/GVMU Voice Processing System User Guide 7/06 43

Your voice mail system returns you to the previous menu.

Send Messages

Future Delivery

Your voice mail system can be configured so that your message is delivered at a future specified time and date. After marking the message for future delivery, you can review (play, save, delete) the message at any time before it is sent. See Chapter 3 – Play

Messages for instructions on using the Future Delivery Review option.

When you send, forward or reply to a message, this option is available by pressing Set Future Delivery. You can choose any or all of the selections.

³ Enter an option number

and press

Each of these settings default to the current time/date. T o set a future delivery time, you do not need to enter all the options. For example, if you have recorded a message and want to have it delivered that afternoon at 2:30 PM, you only need to enter the hour (2), select PM and enter the minutes (30) using options 1 and 2.

1 Set Hour (1~12)

1 AM

2 PM 2 Set Minutes (0~59) 3 Set Day (1~31) 4 Set Month (1~12) 5 Set the Year (last two

digits)

9 Return to previous

Your voice mail system prompts you to select AM or PM.

Two-digit numbers under 80 will be set for the next century. For example, enter

59 to set 2059.

Your voice mail system plays the message delivery time and date and returns you to the previous menu.

Note You can review, continue to send (save), or

delete this message using the Future Delivery Review option on the Play Messages Menu. (See Chapter 3 – Play

Messages).

44 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Manage Mailbox 5

Your voice mail system provides special options to customise and manage your mailbox features (menu shown below).

From the Main Menu:

Manage Mailbox

Change your Greeting

Change your User Options

Manage your Lists

Manage your Guest User IDs

Return to Main Menu

Strata LVMU/GVMU Voice Processing System User Guide 7/06 45

Manage Mailbox

Change Your Greeting

You can select either a personal or system greeting to play callers when you do not answer or when your telephone is busy.

This section discusses the three basic greeting controls (menu shown below):

• Create or record over a personal greeting

• Change your greeting selection

• Review a greeting

From the Main Menu:

Manage Mailbox

From the Manage Mailbox Menu:

Change your Greeting

Select ~ for a Personal Greeting or for the System Greeting

Review selected greeting

Record (new) greeting

Return to previous menu

Review current greeting

Return to previous menu

Review recording

Re-record

Append to recording

Cancel recording

Save recording

Not available

for System

greeting

3608

46 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Manage Mailbox

Change Your Greeting

Create or Record Over a Personal Greeting

Personal greetings should be informative and advise callers when you will be available to return their calls or respond to their messages. You can update personal greetings as often as you want. You can store up to seven different recorded greetings from which you can choose as your personal greeting. The System Administrator can also schedule your greetings to play automatically at different times.

1. From the Manage Mailbox Menu, press

1 Change your Greeting.

2. Enter a number from

1~7.

3. Press

2 to record the

greeting (speak slowly and clearly).

4. Press

# when done.

Your voice mail system prompts with a list of options from the Change your Greeting Menu.

Your greeting is identified by the number chosen. For example, you can record a general greeting as greeting 1, then record a greeting for holidays as greeting 2. Later, you can ch oose which one plays. You can re-record a greeting at any time.

The following information should be included in your Personal Greeting:

• Your name

• Company and/or department

• Date

• Your availability

• Instructions to leave a detailed message

• Call coverage options

Sample Greeting

“Hi. This is Mary Smith of the Toshiba Marketing Department. It is Monday, 19th June, and I am in the office today. I am either on the telephone or am away from my desk. At the tone please leave a detailed message and a contact number where I can reach you and I will be happy to return your call.”

Strata LVMU/GVMU Voice Processing System User Guide 7/06 47

Manage Mailbox

Change Your Greeting

5. (Optional) After recording, you can press:

1 Review recording The complete greeting plays. 2 Re-record

Press

3 Append recording

Press

4 Cancel recording The greeting is cancelled. The system returns to

9 Save recording Your voice mail system tells you that greeting

6. Press

9 to return to the

previous menu.

7. Press

1 and select another

greeting number (

8. Repeat Step 3 on page 47.

9. To return to the Main Menu, press

# when done.

1~7).

999.

The system prompts you to record at the beep.

Appending a greeting enables you to add information to the end of your already recorded greeting. The system prompts you to record at the beep.

the previous menu.

(number) has been recorded and returns to the previous menu. Again, you are given the option to review or record over the greeting you have just recorded.

You are given the option to record another greeting.

Important! The last greeting selected or

record ed is the greeting that callers hear as your User ID greeting.

Your voice mail system plays the Main Menu options.

48 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Change Your Greeting Selection

Manage Mailbox

Change Your Greeting

1. From the Main Menu,

3 Manage Mailbox.

press

2. Press

1 Change your

Greeting.

3. Enter a personal greeting number (

...or

1~7)

# to select the

system greeting.

...or

to review the

current greeting.

4. Press

9 to return to the

previous menu

...or

99 to return to the

Manage Mailbox Menu ...or

999 to return to the

Main Menu.

Your voice mail system plays the Manage Mailbox Menu.

Your voice mail system prompts with a list of options from the Change Your Greeting Menu.

Your callers hear the selected greeting when you do not answer or when your telephone is busy.

Your callers hear the system greeting when you do not answer or when your telephone is busy.

Note If you have recorded a busy greeting, this

greeting does not play when your telephone is busy (see “Create or Record Over Your

Busy Greeting” on page 55 for details).

Important! The last greeting selected or

recorded is the greeting that callers hear as your User ID greeting.

The current greeting plays.

Your voice mail system returns to the previous menu.

You can select another user Manage Mailbox option.

You can select another Main Menu option.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 49

Manage Mailbox

Change Your Greeting

Review a Greeting

1. From the Main Menu,

3 Manage Mailbox.

press

2. Press

1 Change your

Greeting.

3. Press current greeting

to review the

...or enter a number from

1~7, then press 1 to

review the greeting. Press

to return to previous

menu.

4. Press

9 to return to the

Manage Mailbox Menu

...or

99 to return to the

Main Menu.

Your voice mail system plays the Manage Mailbox Menu.

Your voice mail system plays a list of options from the Change Your Greeting Menu.

The current greeting plays. Your voice mail system prompts you with the Change Your Greeting Menu options.

Note Pressing

greeting selection.

does not affect the current

The greeting plays. Your voice mail system prompts you with the Change Your Greeting Menu options.

You can select another user Manage Mailbox option.

You can select another Main Menu option.

50 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Change Your User Options

Your voice mail system provides a number of special options to improve time management and productivity (menu shown below). For example, the DND feature can provide blocks of time for meetings or projects uninterrupted by the ringing of a telephone.

Manage Mailbox

Change Your User Options

From the Main Menu:

Manage Mailbox

From the Manage Mailbox Menu:

Change your User Options

Change your Do Not Disturb (On/Off)

Change your Call Screening (On/Off)

Change your Security Code

Select your Busy Greeting (toggle)

Record your Busy Greeting

Record your Name

Change message Notification

Review your Option Settings

Return to previous menu

Record

Review recording

Re-record

Append recording

Cancel recording

Save recording

Enter notification template number

Enable/Disable notification template (toggle)

Change notification digits

Save changes

Return to previous menu

3612

Important! If you do not hear all the options for this menu, they may not be

configured for your telephone or system. Please ask your System Administrator to verify which user options are available to you.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 51

Manage Mailbox

Change Your User Options

Change Your Do Not Disturb (DND) Setting

If you set this feature to on, your voice mail system automatically sends calls to your User ID (mailbox) without first ringing your telephone. The System Administrator can also set this feature to turn on or off automatically at pre-scheduled times and/or days of the week.

1. From the Main Menu,

3 Manage Mailbox.

press

2. Press

2 Change your

User Options.

3. Press

1 Change your Do

Not Disturb (On/Off).

4. (Optional) Press

1 again

to reset the feature, if required.

5. Press

9 to return to the

Manage Mailbox Menu

...or

99 to return to the

Main Menu.

Your voice mail system plays the Manage Mailbox Menu.

A prompt verifies the current status of the feature.

Important! DND on the your voice processing

system is different from the DND features for your telephone system. If your telephone comes with a DND button or feature, it works independently from this feature on your voice mail system.

Pressing 1 toggles the DND feature On and Off.

You can select another user Manage Mailbox option.

You can select another Main Menu option.

52 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Manage Mailbox

Change Your User Options

Change Your Call Screening Setting

If you set this feature to on, your voice mail system asks callers for their name and company. Without the caller’s knowledge, the system relays that information to you and provides you with special options to handle the call (menu shown below).

Receive the call

Reject the call and let the call forward to your mailbox

Transfer the call to another extension with an announcement

Transfer the call to another extension without an announcement

The System Administrator can also set this feature to turn on or off automatically at pre-scheduled times and/or days of the week.

1. From the Main Menu,

3 Manage Mailbox.

press

2. Press

2 Change your

Your voice mail system plays the Manage Mailbox options.

User Options.

3. Press

2 Change your Call

A prompt verifies the current status of the feature.

Screening (On/Off).

4. (Optional) Press to reset the feature, if

2 again

Pressing 2 toggles the Call Screening feature On and Off.

required.

5. Press

9 to return to the

Manage Mailbox Menu

...or

99 to return to the

You can select another user Manage Mailbox option.

You can select another Main Menu option.

Main Menu.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 53

Manage Mailbox

Change Your User Options

Change Your Security Code

Each User ID in the system has a security code. The code must be entered by you in order to “log on” to your User ID mailbox, enabling you to access your messages, settings, greetings, etc.

Note You can change your security code as often as you wish to ensure the privacy of

your messages and personal greetings.

1. From the Main Menu, press

3 Manage Mailbox.

2. Press

2 Change your

User Options.

3. Press

3 Change your

Security Code.

4. Enter your new security code +

5. Re-enter your new security code +

Your voice mail system prompts with a list of options from the Manage Mailbox Menu.

Your voice mail system prompts with a list of options from the Change your User Options Menu.

Your voice mail system prompts you to enter your new security code.

The minimum and maximum number of digits for the security code are determined by your System Administrator. Please ask your System Administrator for confirmation on the number.

Your voice mail system prompts you to re-enter your new security code for verification.

After entering the security code a second time, your voice mail system announces that your security code has been changed.

54 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Manage Mailbox

Change Your User Options

Create or Record Over Your Busy Greeting

You can record your own custom busy greeting that plays when callers reach your extension and it is busy . While your callers are listening to the busy greeting, they can enter a different User ID, press System Administrator), or remain on the line to leave a message.

Note Depending on the configuration of your telephone and telephone system,

Stratagy may not receive a busy tone when callers reach your extension. If Stratagy doesn’t receive a busy tone, your selected personal greeting plays instead.

If a custom greeting is not recorded, the default system busy greeting plays.

to hold (if configured for your mailbox by the

1. From the Main Menu,

3 Manage Mailbox.

press

2. Press

2 Change your

Your voice mail system plays the Manage Mailbox options.

User Options.

3. Press

5 Record your

Busy Greeting.

Your voice mail system prompts you to record your custom busy greeting.

4. Begin recording at the tone. Press

# when done.

5. (Optional) After recording, you can press:

1 Review greeting The complete greeting plays. 2 Re-record

# when done.

Press

3 Append recording

# when done.

Press

4 Cancel recording The greeting is cancelled. The system returns to

The system prompts you to record at the beep.

The system prompts you to record at the beep. The appended greeting plays after the already recorded portion of the greeting.

the previous menu.

9 Save recording Your voice mail system tells you that the greeting

has been saved and returns to the previous menu.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 55

Manage Mailbox

Change Your User Options

6. Press 9 to return to the Manage Mailbox Menu

...or

99 to return to the

You can select another user Manage Mailbox option.

You can select another Main Menu option.

Main Menu.

Select Your Busy Greeting

1. From the Main Menu, press

3 Manage Mailbox.

2. Press

2 Change your

User Options.

3. Press

4 Select your Busy

Greeting (toggle).

4. (Optional) Press

4 again

to reset the feature, if required.

5. Press

9 to return to the

Manage Mailbox Menu

...or

99 to return to the

Main Menu.

Your voice mail system plays the Manage Mailbox options.

A prompt verifies the current status of the feature.

Pressing 4 toggles between selecting your custom busy greeting and the system busy greeting.

You can select another user Manage Mailbox option.

You can select another Main Menu option.

56 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Manage Mailbox

Change Your User Options

Record Your Name

Your name is announced whenever you log onto your mailbox, the directory is accessed, the system greeting is selected, or when a message is sent by another voice mail user.

Your voice mail system prompts you th rough the entire recording sequence. You can re-record your name at any time simply by repeating these steps.

Notes

• Your voice mail system may not be configured to play your name when you log on

to your mailbox.

• Your system may be programmed such that you need to record your extensio n as

well as your name. Ask your System Administrator for the requirements of your system.

1. From the Manage Mailbox Menu, press

Change your User

Your voice mail system prompts with Change your User Options Menu.

Options.

2. Press

6 Record your

Name.

Your voice mail system prompts you to record your name.

3. At the tone, state your name slowly and clearly (and your extension, if required).

Press

# when done.

4. (Optional) After recording, you can press:

1 Review recording Your newly recorded name (and extension) plays. 2 Re-record

# when done.

Press

You can re-record your name (and extension) as often as you wish.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 57

Manage Mailbox

Change Your User Options

3 Append recording

# when done.

Press

4 Cancel recording You can cancel your newly recorded name (and

You can add a short comment that plays at the end of the recording (for example, a vacation announcement).

extension) and return to the previous menu.

9 Save recording Your voice mail system confirms that your name

(and extension) has been recorded and returns to the previous menu.

Change Your Message Notification

Your User ID can have up to 10 notification records programmed by the System Administrator with a specific notification method (message waiting lights, pagers, voice, etc.) and the time/day when that notification record applies. The repeat count (how many times the notification is attempted) and interval for retrying the notification is also set.

Once you have turned on the notification record numbers, your voice mail system automatically calls you at the designated number and with the chosen notification method.

Using the Change Message Notification option, you can enable/disable a notification method and/or change the notify phone number.

1. From the Main Menu, press 3 Manage Mailbox.

Your voice mail system plays the Manage Mailbox options.

2. Press

2 Change your

User Options.

3. Press

7 Change message

Notification.

58 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Manage Mailbox

Change Your User Options

4. Enter the notification template number (

1~10).

Stratagy confirms the template number, spells the template title, states whether the template is enabled or disabled, and tells you the phone number (if applicable).

Note To select the correct notification template,

you need to keep a written record of the template number and function for each template you will be changing.

5. Press an option number:

1 Enable/disable

notification template (toggle)

2 Change notification

digits. Enter the new

Pressing 1 toggles the notification template between Enable and Disable. After pressing prompt verifies the current status.

Your voice mail system verifies the telephone number entered.

notification telephone number’s digits and press

# Save changes Your voice mail system tells you that the

notification template changes have been saved. Your voice mail system returns to the previous menu.

9 Return to previous

Your voice mail system cancels the change message notification options and returns to the previous menu.

6. Press

9 to return to the

Manage Mailbox Menu

...or

99 to return to the

You can select another user Manage Mailbox option.

You can select another Main Menu option.

Main Menu.

1, a

Strata LVMU/GVMU Voice Processing System User Guide 7/06 59

Manage Mailbox

Change Your User Options

Review Your Option Settings

1. From the Main Menu,

3 Manage Mailbox.

press

2. Press

3. Press

4. Press

2 Change your

User Options.

to Review your

Option Settings.

9 to return to the

Manage Mailbox Menu

...or

99 to return to the

Main Menu.

Your voice mail system plays the Manage Mailbox options.

Your voice mail system verifies the status of your DND, Call Screening options and plays your selected busy message and name recording.

You can select another user Manage Mailbox option.

You can select another Main Menu option.

60 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Manage Yo ur Lists

Your voice mail system provides the ability to create and manage up to seven personal distribution lists. The lists consist of the User IDs to which you most frequently send messages.

At the time you create a list, you are given the option of recording a “list comment” that serves as a title or name for the list. The comment plays each time you use the list to confirm that you have chosen the correct distribution list.

From the Manage Your Lists Menu (shown below), you can review the list contents, add and delete User IDs to the list, and record a list comment to help you identify the list.

From the Main Menu:

Manage Mailbox

From the Manage Mailbox Menu:

Manage your Lists Select ~ for a Personal List

1 2 3 4 9

Return to previous menu

Manage Mailbox

Manage Your Lists

1 7

Review your current list Add a User ID to the list Delete a User ID from the list Record a list Comment Return to previous menu

1. From the Main Menu, press

3 Manage Mailbox.

2. Press

3 Manage your

Your voice mail system plays the Manage Mailbox Menu.

Lists.

3. Select the desired list number

Strata LVMU/GVMU Voice Processing System User Guide 7/06 61

1~7.

You are prompted to enter an option.

Manage Mailbox

Manage Your Lists

4. After selecting a list, you can press:

1 Review your current

list

2 Add a User ID to the

list Enter the User ID.

Press

3 Delete a User ID from

the list Enter the User ID.

Press

4 Record a list

Comment Record your

comment. Press when done.

5. Press previous menu

...or Manage Mailbox Menu

...or Main Menu.

# when done.

9 to return to the

99 to return to the

999 to return to the

The system prompts you with the name (and extension) of each User ID on the list.

Your voice mail system prompts you to enter the User ID.

The name (and extension) plays. You can add additional User IDs as needed.

Your voice mail system prompts you to enter the User ID.

The name (and extension) plays. The system prompts “Deleted.”

When sending a message, the comment plays each time the destination list is selected. Your voice mail system prompts you to record the comment.

Your voice mail system returns to the previous menu.

You can select another Manage Mailbox option.

You can select another Main Menu option.

62 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Manage Guest User IDs

Guest User IDs provide limited access to the voice mail system for temporary and project-oriented employees, such as consultants and contractors. Guest users can only send messages to their Host User ID and other guests of their Host User ID.

The Guest User IDs are selected from a system-generated list and assigned on a peruse basis. See your System Administrator for details if you have this feature.

Managing Guest User IDs involves creating and deleting these IDs (menu shown below).

From the Main Menu:

Manage Mailbox

From the Manage Mailbox Menu:

Manage Guest Mailboxes

Create a Guest Mailbox

Delete a Guest Mailbox

Review your Guest Mailboxes

Return to previous menu

Manage Mailbox

Manage Guest User IDs

3498

1. From the Main Menu, press

3 Manage Mailbox.

2. Press

4 Manage Guest

User IDs.

Your voice mail system plays the Manage Mailbox Menu.

Your voice mail system plays the Manage Guest User IDs Menu.

3. Select one of the following:

1 Create a Guest User

The system prompts with a Guest User ID number. Be sure to make a note of the number and the person you assign.

2 Delete a Guest User

Strata LVMU/GVMU Voice Processing System User Guide 7/06 63

Your voice mail system prompts you to enter the User ID.

Manage Mailbox

Use Guest User IDs

Enter the User ID. Press

# when done.

3 Review your Guest

The system confirms the Guest User ID is deleted.

The system lists your Guest User ID numbers.

User IDs

4. Press

9 to return to the

Manage Mailbox Menu

...or

99 to return to the

You can select another user Manage Mailbox option.

You can select another Main Menu option.

Main Menu.

Use Guest User IDs

Instruct your guest users to call the voice mail system and identify themselves as guest users of your mailbox. Only then can they use voice mail to send, receive, and reply to the messages with your mailbox (Host ID) as a typical voice mail user.

Note See “Access Your Mailbox” on page 14 for more detailed instructions of the

following steps.

1. Call the voice mail system.

2. Enter

998 + #. Note Check with your System Administrator for

the User ID (default your system.

998) configured for

3. Enter the Host User ID +

The Host User ID’s greeting plays.

Note Your voice mail system uses the

combination of the Host User ID and the Guest User ID to identify the caller as your guest.

4. Enter ID +

+ the Guest User

5. Enter the security code +

64 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Integration Features 6

This chapter covers the use of your voice mail with the Strata CTX. Call Forward, Message Waiting, CTX Integration, Direct Transfer to Voice Mail and Voice Mail Conference features, and Call Monitor are all described.

Call Forward

Note See Strata Telephone User Guides for additional information on programming

and using this feature on your phone.

There are two types of Call Forwarding: System and Station.

• System Call Forward (which is set in Programming) automatically directs calls to a

predefined location, such as Voice Mail.

• Station Call Forward enables you to assign Call Forward destinations for each

extension on your phone. Each extension can be independently set for a different Call Forward feature. You can set a flexible button to perform any Call Forward function.

Call Forward must be set prior to receiving the call.

Note Station Call Forward takes priority over System Call Forward.

Table 1 on page 66 contains the Call Forward Button sequences for performing Call

Forward. There are two ways to perform each Call Forward function. One, enter the button sequence as described, or two, program a flexible button to perform the sequence.

³ To use the Call Forward button sequence

³ Follow the instructions in Tabl e 1 below shown under “Button Sequence.” Some

features require additional input, such as:

Strata LVMU/GVMU Voice Processing System User Guide 7/06 65

Integration Features

Call Forward

• Destination – If the destination is an outside number, press # after entering the

destination. The CTX accepts destination numbers of up to 32 digits.

• Timer – This is a two digit entry representing how long (8 to 160 seconds) your

telephone should ring before forwarding the call. If you enter one digit, you must press

Also, in the following table, (Tone) means that a confirmation tone plays at that point in the sequence.

Table 1 Call Forward Procedures

Feature Button Sequence

Call Forward - Station Call Forward Any Call (Internal and Incoming Line)

# after entering the single digit.

All Call Press Extension button +

Busy Press Extension button +

No Answer Press Extension button +

Busy No Answer Press Extension button +

Cancel Press Extension button +

Call Forward - System Call Forward - Incoming Line Calls

All Calls Extension button +

Busy Extension button +

No Answer Extension button +

Busy No Answer Extension button +

Cancel Extension button +

Call Forward - System

Activate

Cancel

#620 (Tone) #621 (Tone)

#6011 (Tone) + Destination No. (Tone) #6021 (Tone) + Dest. No. (Tone) #6031 (Tone) + Dest. No. (Tone) + Timer + # #6041 + Dest. No. + Timer + #

#6051 (Tone)

#6013 (Tone) + Dest. No. (Tone) #6023 (Tone) + Dest. No. (Tone) #6033 + Dest. No. (Tone) + Timer (Tone) + # #6043 + Dest. No. (Tone) + Timer (Tone) + # #6053 (Tone)

66 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Message Waiting

Use your Msg LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and

LCD messages. One message is reserved for the Message Center. Your phone can be programmed to have up to four additional (flexible) Message

Waiting buttons/LEDs. Ask if these buttons have been programmed on your phone. If so, substitute them when the

Responding to a Lit Msg LED

1. On an LCD phone, if you see a “+” press Scroll to display additional messages;

otherwise, go to Step 2. The “+” indicates additional messages. The LCD can show up to three station messages for your extension and three for each additional (phantom) extension that you may have.

2. Press

3. After answering the message(s), place the handset back on-hook.

4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3

5. To manually turn off your Msg LED, press your extension button, then press

Msg, then lift the handset. Your phone rings the extension or voice mail

device that sent the indication. The LED continues to flash red.

above to retrieve them. Voice mail devices turn off the LED/LCD indications after a short delay, after you checked all messages.

#409. Do this step for each message received.

Msg button/LED is mentioned in the following steps.

Integration Features

Message Waiting

Strata LVMU/GVMU Voice Processing System User Guide 7/06 67

Integration Features

CIX Integration

Turning On/Off Message Waiting LED on Another Extension

If you call an extension and it’s busy or there is no answer, you can light that extension’s Message Waiting LED and enable that extension to call you back.

1. Dial an internal extension. You hear busy tone or there’s no answer.

2. Press

3. Press

4. To turn Off a Message LED that you have set on another extension, press

Msg or 7. The Msg LED flashes red on the called phone. At your phon e, the

Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light.

Spkr. Your Msg LED turns Off. The Msg LED on the called telephone

flashes until the called party presses the flashing back.

the extension number that has the message light set. Then hang up to release your telephone.

Msg button - which calls you

CIX Integration

Y our company’s Toshiba S trata CIX phone system has the Proprietary Integration with your voice mail enabled allowing you to have an additional feature at your disposal— Soft Key Control of Voice Mail. If you cannot access this feature, check with your System Administrator.

#64 plus

Soft Key Control of Voice Mail

If you have a Strata series phone equipped with a Liquid Crystal Display (LCD) many standard functions of the voice mail system can be displayed on the LCD screen and operated by Soft Keys. Feature prompting makes voice mail functions easy to use via visual displays on the telephone in place of listening to voice prompts over the handset, although the voice prompts still play when soft keys are used.

Note For general information on using Soft Keys on your phone, please see the

Strata Telephone User Guides.

68 Strata LVMU/GVMU Voice Processing System User Guide 7/06

When your telephone is idle, and a message arrives for an extension on your phone, the Msg LED is activated for the appropriate extension and updates the LCD with this display (shown right). If urgent messages are in the extension’s mailbox, the SAVED display is replaced with the number of URGENT messages.

Once connected to your voice mailbox, the LCD displays the Main Menu options (shown at right).

Mode

Page

Soft Keys

Mode

Page

Integration Features

1 NEW/5 SAVED

DIRECT SS

SYSTEM SD

PERSONAL SD

EXTERNAL DIR

INTERNAL DIR

VOICE MAIL MAIN MENU

3 NEW / 2 SAVED

PLAY MSGS

MANAGE MBX

CIX Integration

Feature

Scroll

5951

Soft Keys

Feature

Scroll

SEND

EXIT

Soft Keys

HANGUP

5951

Soft Keys

You are then able to perform many of the standard voice mail functions using the Soft Keys on your phone (Play Messages menu example shown at right).

Mode

Page

Soft Keys

FRM: 5555

MSG LENGTH: 00:54

SAVE

DELETE

BACKUP

PAUSE PLAY

GO FORWARD

REPLAY

FORWARD

SPL FUNCT

PREV MENU

Strata LVMU/GVMU Voice Processing System User Guide 7/06 69

Feature

Scroll

5953

Soft Keys

Integration Features

Call Record (LVMU only)

While on active call, a station user can record the conversation and store it in a voice mailbox. Recordings can also be paused or restarted. D epending upon your System Administrator, you are given either a manual method of recording that allows you to designate the mailbox where the recording will be sent or an auto method that automatically sends the recording to a predefined mailbox that is assigned to the phone you are using. This may be your personal mailbox.

Note Ask your System Administrator which method you need to use when recording

a call.

This feature requires the presence of a Record and optionally a Pause (Pause/Resume) feature key to be programmed on your Strata telephone. Feature codes are not available.

Important! Mailboxes have a definable limit on the length one message can be. If

you plan on doing lengthy recordings using this feature, see your System Administrator so your message recording time can be properly defined.

To record a call

1. With a call in progress, press the Record key.

If you are using the auto method, the Record LED flashes rapidly and there is approximately a one second interval before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording. Continue to Step 3.

...or if you are using the manual method, the Record LED flashes green rapidly. Continue to Step 2.

2. (Manual method only) If you want to record the call to the predefined mailbox associated with the phone you are using.

2.a. Press #, the Record LED flashes rapidly and there is approximately a one second interval before the recording starts and the Record LED changes to the inuse interval flash rate. You are now recording. Go to step 3.

..or if you want to record this call to another mailbox

70 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Integration Features

Call Record (LVMU only)

2.b. Enter the mailbox number (usually the extension number). Finish by pressing #. The Record LED flashes rapidly and there is approximately a one second interval before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording.

3. To stop recording, press Record. The LED turns off and the recording stops. To resume recording at this point you must begin a new recording. See step 1.

Pause/Resume Recording

You can pause the recording while continuing the conversation by pressing Pause key. The Pause LED flashes red. Your conversation is no longer being recorded.

To resume recording as part of the same message, press the Pause button again. You can pause and resume indefinitely throughout the conversation. The only limit may be a message length imposed by the voice mail system

Call Monitor (LVMU only)

Note This feature requires the presence of a Call Monitor feature key to be

programmed on your Strata telephone. Feature code can be used to log out.

To active call monitor login by pressing the Call Monitor Key and entering your password.

Press "Call Monitor Key" + Password + #. Following a successful login the Call Monitor LED light will be on. When a caller enters the user's mailbox to leave a message Call Monitor LED flashes

slowly

• Single press allows user to listen to caller leaving message (one way monitor

only).

Call Monitor LED flashes rapidly. Ending the monitor by hanging up does not disconnect the caller. Attempting to put the call on hold will end monitoring.

• Second press connects caller to the user (two way speech).

The caller is given no warning when they are connected. Hanging up now will disconnect the caller.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 71

Integration Features

Direct Transfer to Voice Mailbox

To log out of call monitor when there is no caller in the voicemail box press Call Monitor.

To log out at any time the Call monitor log out access code can be used (#963 by default).

Direct Transfer to Voice Mailbox

An internal user on the Strata CTX can transfer a call directly to another person’s voice mailbox without waiting for the call to forward from the called party’s telephone. The voice mailbox does not even need to be associated with an active telephone in the Strata CTX.

Direct Transfer to Voice Mail simplifies getting a call for a busy or absent employee to his/her mailbox. It eliminates the need for the caller to enter the desired mailbox number after being connected to the voice mail system.

³ To transfer a call directly to Voice Mail (VM)

1. While on a call, press

2. Press

3. Enter the VM mailbox number (usually the same as the extension number), then

Note See Strata Telephone User Guide for information on programming this feature

Direct Transfer to VM or enter #407. You hear entry tone.

press

#. The call transfers immediately and your extension becomes idle. The

transferred party hears the greeting associated with the specified mailbox and can then leave a message.

on your phone.

Cnf/Trn. You hear feature dial tone.

Voice Mail Conference

Voice Mail ports may be included in conference calls. This enables all members of the conference to listen to and play voice mail messages.

72 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Notes to Users

Step 1: Safety Approval

Toshiba Information System (U.K.) Ltd declare that the Strata CTX and CIX product ranges comply with the EEC’s LVD directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with EN60950-1:2001.

The notes listed below form part of the products compliance with the aforementioned European Norm.

IMPORTANT SAFETY NOTES

1-1. Both systems must have an earth connection and must be hardwired to a main

distribution point. The main cabinet must be earthed.

1-2. Table A-1 below identifies and classifies the ports available on the system:

Table A-1

Type of Circuit

(EN60950

Classification)

SELV

SEL V AETS1A Ethernet I/F for CTX100 only

Port Location Port Description

Power SupplyBPSU672F/ APSU112F/CHSUB192F

Processor BoardsACTU1F, ACTU2C, BECU1F, BBCU1F, BCTU2F, LCTU2C

For connection of external 24 volt batteries.

For connection of external Music-On-Hold source and Ethernet LAN connection

Notes to Users

Step 1: Safety Approval

Table A-1(continued)

Type of Circuit

(EN60950

Classification)

SELV

SELV BSIS1A

TNV3

TNV1 RBSU1A/ RBSU2A

TNV1 RBSS1A & RBSS2A

TNV1 RPTU1F/RPTU2F/BPTU1F

TNV2 PACU2F/PACU3F

TNV2 PEMU2F/REMU

SEL V BIOU1A

SELV

SEL V RRCU1A SELV BPCI1A USB port for connection of PC for CTI

SELV

TNV3 LPFU1A TNV3 LCNU-C1A, LCNU-D1A Passive extender units for CIX product

Port Location Port Description

PDKU2A/BDKU/BDKS/ BWDKU

RSTU1F/RSTU3F/BSTU1F/ BSLU1F/BSLS1F/ASTU1F/ LSLU

PCOU2F/PCOUS2FRCOU/ RCOS/RCOUS

BVPU1A/BIPUM2A/ BIPQ1A/LIPU-X1A

Stratagy DK, IES32, GVMU1F, LVMU1F

DKT2500/DKT3000/ DKT3500/IPT1020/ DKT3200/IPT2000

For connection of Toshiba proprietary termi nals. For connection of Voice Mail and Call Logging

Equipment. RS232 ports.

For connection of Approved 2 wire devices.

For connection to PTO provided Loop Calling Unguarded Clear exchange lines.

2 Cct ISDN2, (TBR3), Basic Rate I/F . For connection to euro-ISDN services.

2 Cct ISDN2, (TBR3), Basic Rate I/F . For connection to approved Euro-ISDN services & devices.

1 ccts ISDN30, (TBR4), primary rate I/F. For connection to euro-ISDN services..

4 Cct AC15 Private Circuit I/F, (TBR17). For connection to PTO Private Circuit services.

4 Cct DC5 Private Circuit I/F, (TBR 17). For connection to PTO Private Circuit services.

Contains various ports for connection of audio paging amplifiers, dry relay contacts to control external equipment.

Voice Over IP interface cards. House Ethernet/ RS232 ports

Integrated Voice Mail unit. Houses R232 ports. Optical interface board for connecting remote

cabinets.

Headset ports on any of the range of key telephones.

8 port power failure Transfer Unit for BSTU and RCOU units.

74 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Step 1: Safety Approval

Table A-1(continued)

Type of Circuit

(EN60950

Classification)

SELV

Port Location Port Description

LEXU-A, LEXU-B, LCNUB1A

Passive extender units for CIX product

Any peripheral apparatus connected to the above ports must have the same EN60950 classification. ie.

♦ SELV ports must only be connected to SELV type ports. ♦ TNV ports must only be connected to TNV type ports.

1-3. The Strata CTX670 system must be hardwired into a switched fused spur, (which

should comply with the requirements of a disconnecting device as specified in the standard EN60950), the switch on the fused spur outlet shall be considered the AC power disconnection device. This spur must be installed in accordance with 16th edition of the IEE wiring regulations, aka BS7671:1992. Or the latest edition of this standard.

The Strata CTX100 system m ust be hardwired into a switched fused spur, (which should comply with the requirements of a disconnecting device as specified in the standard EN60950), the switch on the fused spur outlet shall be considered the AC power disconnection device. This spur must be installed in accordance with 16th edition of the IEE wiring regulations, aka BS7671:1992. Or the latest edition of this standard.

Notes to Users

The Strata CIX Office system must be hardwired into a switched fused spur, (which should comply with the requirements of a disconnecting device as specified in the standard EN60950), the switch on the fused spur outlet shall be considered the AC power disconnection device. This spur must be installed in accordance with 16th edition of the IEE wiring regulations, aka BS7671:1992 or the latest edition of this standard.

1-4. Environmental Installation details.

The Strata CIX & CTX is designed to work within the following environmental conditions:

♦ Operating temperature 0oC to 40oC ♦ Humidity 20% to 80%

Strata LVMU/GVMU Voice Processing System User Guide 7/06 75

Notes to Users

Step 2: EU Compliance

Toshiba Information Systems (U.K.) Ltd declare that the Strata CIX, CTX100 & CTX670 complies with the EEC's EMC directive, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The product has been assessed and found to comply with the following product specific standards:

• EN55022:1998-9, EN/IEC61000-3-2/1995, EN/IEC61000-3-3/1995

(Emissions)

• EN52024:1998, EN61000-4-2/1995+A1:1998, EN61000-4-3/19 97 +A1 : 19 98 ,

• EN61000-4-4/1995+A1:2001, EN61000-4-5/1995+A1:2001, EN61000-4-6/

1995+A1:2001, (Immunity)

The notes listed below form part of the products’ compliance with the aforementioned European Norm.

To ensure EU compliance the system must installed in accordance with the instructions in the “Installation and Maintenance” manual. In order to maintain compliance any shielded cables supplied and/or ferrite suppression cores must be used.

76 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Equipment details Strata CTX/CIX100

Base Cabinet Dimensions: Expansion Cabinet Dimensions:

Height - 370mm Width - 303mm Depth - 259mm

Height - 370mm Width - 230mm Depth - 259mm

Notes to Users

Step 2: EU Compliance

Weight - 8.8kg (fully equipped)

Weight - 6.9kg (fully equipped)

Equipment details Strata CTX/CIX670

Base Cabinet Dimensions: Expansion Cabinet Dimensions:

Height - 296mm Width - 672mm Depth - 270mm

Weight - 14.1kg (fully equipped)

Height - 254mm Width - 672mm Depth - 270mm

Weight - 13.2kg (fully equipped)

Equipment details Strata CIX Office/CIX200

Base Cabinet Dimensions: Expansion Cabinet Dimensions:

Height - 89mm Width - 483 mm (with ears) Width - 440 mm (without ears) Depth - 410mm

Weight - 7.2kg (cabinet & PSU)

Height - 89mm Width - 483mm (with ears) Width - 440mm (without ears) Depth - 410mm

Weight 7.0kg (cabinet & PSU)

Warning! This is a Class A product. In a domestic environment this

Product may cause radio interference in which case the User may be required to take adequate measures

Strata LVMU/GVMU Voice Processing System User Guide 7/06 77

Notes to Users

Step 3: Type Approval

T oshiba Information Systems (UK), Ltd, (TIU), hereby declares that the Strata CTX & CIX product range complies with the requirements of the EC Directive 1999/5/EC, (aka Radio & Telecommunications Terminal Equipment Directive). A manufacture's Declaration under this Directive allows connection to the relevant Public Network Services and the right to place the Product on the market.

The Strata CTX and CIX is classified as "Call Routing Apparatus" it is intended to be connected to the various Public Telecommunications Network Services for the purpose of generating and terminating "calls". Table 2 below lists the intended purposes of the relevant system network interfaces

Table A - 2

Interface Type Network Service

PCOU2F/RCOU Analogue Loop Calling Unguarded Lines. PD7002 RPTU1F/RPTU2F/BPTU1F Euro ISDN30 service. Approved to TBR 4 & TBR12. RBSU1A & RBSU2A Euro ISDN2 service. Approved to TBR 3.

PACU2F/PACU3F

PEMU2F/REMU

Analogue 4 wire Private Circuits, uses AC15 signalling. Approved to TBR 17.

Analogue 4 wire Private Circuits, uses DC5 signalling. Approved to TBR 17.

The system must be installed in accordance with BS6701 parts 1 and 2, the latest issue shall apply.

Toshiba Information Systems claim approval to OFTEL general variation NS/V/1235/ P/100020. The information contained in this paragraph supports Toshiba’s claim:

The following features require the interconnection of 2 or more exchange lines.

• Multi-party conferencing

• Call Forward External*

• Translation of Un-used Extension numbers*

• DISA*

78 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Notes to Users

Step 3: Type Approval

*Warning! These features can allow an Incoming callers access to an

outgoing exchange line. There is an engineering programming parameter which can disable these features. In addition the DISA feature can be “password” protected. USERS SHOULD BE AWARE THAT THESE FEATURES CAN BE USED FOR FRAUDULENT PURPOSES. Please consult your supplier to ensure any necessary security measures are enabled.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 79

Notes to Users

Step 4: Network Planning Information

4-1. Strata CIX & CTX Tone Plan.

Table A-3 below lists the characteristics of the tones and signals used in Strata CIX & CTX.

Table A-3

Ton es/

Signal to:

Exchange Line

DKT

Frequency Cadence Meaning

Music On Hold 1209Hz N/A 0.12 ON 2s Off

1. 500/640Hz

2. 1240/1560Hz

3. 840/1060Hz

4. 840/1060Hz (T1) & 1240/1560Hz (T2)

5. 2000Hz mod by 10Hz

5. 500Hz

6. 1300Hz

7. 1000/800Hz

8. 1000/800Hz

9. 660/500

10. 2000Hz

11. 2000Hz 10Hz Intrpt

12. 860/1180Hz (T1) & 1300/1780Hz (T2)

1s On 3s Off OR 1sOn 1s Off 1s On 3s Off OR 1sOn 1s Off 1s On 3s Off OR 1sOn 1s Off T1-0.5s ON T2-0.5s On 3s Off OR

T1-0.5s ON T2-0.5s On 3s Off

1s On 3s Off 1s On 1 S Off

0.6s On 1000Hz/0.6s On 800Hz

0.6s On 1000Hz/0.6s 800Hz

0.7s On 660Hz/0.7s On 500Hz 1s On 3s Off 1s On 1 S Off T1-0.5s ON T2-0.5s On Repeat

Call on Hold Internaql Hold Tone

I/C PSTN call Opt.1 & 2. I/C PSTN call Opt.3 & 4. I/C PSTN call Opt.5 & 6. I/C PSTN call Opt.7.

I/C PSTN call Opt.8. I/C PSTN to Busy DKT I/C Int call Opt 1 I/C Int call Opt 2 Call from D/phone A Call from D/phone B Call from D/phone B Busy/DND Override Recall Indication Emergency Ring down

Call

80 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Table A-3(continued)

Notes to Users

Step 4: Network Planning Information

Ton es/

Signal to:

2 Wire extns

Internal general

Frequency Cadence Meaning

1. 20Hz

2. 20Hz

3. DTMF A

4. DTMF D

5. DTMF B

6. MWI Signal

7. 20Hz

8. 1209Hz

9. 1209Hz

1. 350/440Hz

2. 400(T1), 350/ 440Hz(T2)

3. 350/440Hz

4. 400/450Hz

5. 400Hz

6. 400Hz

7. 400Hz

8. 440Hz

9. 350/440Hz

10. 1209Hz(T1), 500Hz(T2)

11. 350/440Hz

12. 2000Hz

13. 2000Hz

14. 350/440Hz

0.4s On 0.2s Off 0.4s On 3s Off 1s On 3s Off 80 or 160mS 80 or 160mS 80 or 160mS

0.9 ON/0.1s Off 1s On 1 S Off 2 bursts 0.16s On twice then 3s Off 2 bursts 0.5s On twice then 3s Off

Continuous 4 bursts of 0.125s T2-3s On 5 bursts of 0.1s 3s On

0.4s On, 0.2s Off 0.4s On 2s Off

0.375s On/0.375s Off Repeated

0.375s On/0.375s Off Repeated 1s On 3 bursts of 0.1s T1-3 bursts of 0.25s, T2 0.25s three

timess 3 bursts of 0.125s 2 bursts of 0.125s

0.75s On 1s On 2s Off Repeated

Ringing Signal Internal Ringing Signal Internal Voice Mail Answer Voice Mail Disconnect Voice Mail Recall Message Waiting Signal Recall Ringing Signal External Call waiting Internal Call waiting

Dial Tone DND Stutter Dial Tone MW Stutter Dial Tone Ringing Back Tone Normal Extension Busy Busy-Extension in DND NU/Reorder Tone Executive override Entry Tone Operation rejected. In call Operation accepted In call Progmg Operation

accepted Prgmg Operation rejected CFD stutter dial tone

4-2. System Port to Port losses.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 81

Notes to Users

Step 4: Network Planning Information

Table A-4 below lists the various “typical” transmission gains/losses when interconnecting the various port types.

Table A-4

System Port

Type

PCOU2F/RCOU 3.7 3.7 1.8 1.9 1.8 1.9 3.1 3.2 -0.7 -1.5 RPTU1F/2F 1.91.80000 RBSU2A 1.91.80000 PEMU2F/REMU 3.1 3.2 1.3 1.3 1.3 1.3 2.6 2.6 -2.0 -2.0 PACU2F/PACU3F -0.7 -1.5 -3.4 -2.5 -3.4 -2.5 -2.0 -2.0 -6.0 -6.0 RSTU3F/ASTU -0.5 -1.0 -2.4 -2.8 -2.4 -2.8 -1.1 -1.5 -5.9 -6.2 -5.2 -5.2

RCOU3R/

PCOU2F

to fm to fm to fm to fm to fm to fm

RBSU2A

RPTU1F/

RPTU2F

PEMU2F/

REMU

PACU2F/

PACU3F

RSTU3F

ASTU

-Values indicate a transmission loss.

4-3. Loudness Rating.

The table below lists the measured loudness rating of the Toshiba proprietary terminals.

SLR and RLR @ 0km PSTN. (All values are +/-dB)

Table A - 5

System Port Type PDKU2A/BDKU/BDKS ITS-A

SLR RLR PCOU2F/RCOU3F 1dB -5dB to -16dB RPTU1F/RPTU2F/RBSU1A 6dB 2dB to -10dB PEMU2F/REMU 4dB -2dB to -14dB PACU2F/PACU3F 8dB 0dB to -9dB

82 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Glossary

This glossary defines frequently-used voice processing system features and functions.

T erm Definition

Busy Greeting

Call Screening

Caller

You can select your custom busy or the system busy greeting for callers to hear when your telephone is busy. If you do not record your custom busy greeting, the system busy greeting automatically plays.

Call Screening operates in on/off mode. When on, your voice mail system asks callers for their name and company. Without the caller’s knowledge, the system relays that information to you. You can de cide to receive the call, let the call forward to your mailbox, or transfer the call to another extension with or without announcement.

Someone who calls into the voice mail system. A caller can obtain information, leave a message for someone, and/or provide information.

Called Party Directory

Strata LVMU/GVMU Voice Processing System User Guide 7/06 83

The telephone user the caller reached. See “User.” A caller enters digits corresponding to the first few letters of a

user’s name and your voice mail system plays the recorded name (and optionally extension) that matches the entered digits. Your voice mail system offers the caller the option of selecting the name and being transferred or hearing the next name.

Glossary

Do Not Disturb (DND) ~ Personal Greetings

T erm Definition

Do Not Disturb (DND)

DTMF FIFO (First In, First Out)

Future Delivery

Guest User ID

LIFO (Last In, First Out)

Mailbox (User ID) Name Recording

New Message Queue

Personal Greetings

Do Not Disturb operates in on/off mode. When on, your voice mail system automatically sends calls to your User ID (mailbox) without ringing your telephone first.

Dual Tone Multi-frequency. Messages play in either FIFO or LIFO order. FIFO plays

messages from oldest to newest. With future delivery, you can arrange for your message to be

delivered at a specific time and date in the future. Once you send the message, you can use the Play Messages—Future Delivery Review option to review, continue to send, or delete the message.

Guest User IDs provide limited access to the for temporary and project-oriented employees, such as consultants and contractors. Guest users can only send messages to their Host User ID and other guests of their Host User ID.

Messages play in either LIFO or FIFO order. LIFO plays messages from newest to oldest.

See User ID. You r name (and option ally, extension) recording is used for the

directory , system greeting, and User ID. There are two message queues: new and saved. The new

message queue contains unheard and partially heard messages. When playing new messages, urgent messages always play first.

Y o u may record up to seven personal greetings that are played for callers when you are unavailable. Although only one greeting can be in effect at any one time, you can switch between the greetings by entering the greeting number, or preschedule different greetings to play at a certain time and/or day.

Greetings can be reviewed or re-recorded. You can also select the default system greeting.

voice mail system

84 Strata LVMU/GVMU Voice Processing System User Guide 7/06

T erm Definition

Personal List

Private Messages

Return Receipt

Saved Message Queue

Security Code

System Administrator

System Greeting

System List

Tone-dialling Telephone

Glossary

Personal List ~ Tone-dialling Telephone

You can create/modify up to seven personal destination (distribution) lists of User IDs and record a list comment for identification. When sending messages, you can select a User ID, personal list, system list, and/or the directory as the destination.

You can mark a message “private ,” meaning the message cannot be forwarded by the recipient to another user. The recipient is told the message has the Private attribute set when listening to his/her messages.

When sending, forwarding, or replying to a message, you can request a return receipt. Your voice mail system notifies you when and by whom the message was received. The recipient is not notified that receipt verification was requested and cannot circumvent the procedure.

There are two message queues: new and saved. The saved message queue contains messages that you saved or that were automatically saved by the system. Messages flagged to be saved are moved to the saved message queue after you have logged out of your mailbox.

Each User ID in the system has a security code. Y ou must enter your security code to access your mailbox. The security code ensures the privacy of your messages, personal greetings, etc.

The representative in your company responsible for configuring the voice mail system and your mailbox to suit you and your companies needs.

Pre-recorded greeting that adds your recorded name (and extension, if required): “Please leave a message for (name).” Can be used by any user on the voice mail system. Based on your selection, callers hear the system greeting or a personal greeting.

Destination (distribution) list of User IDs created and maintained by the System Administrator. Any user on the voice mail system can use the list. When sending messages, you can choose a User ID, personal list, system list, and/or the directory as the destination.

DTMF push-button tone dialling telephone.

Strata LVMU/GVMU Voice Processing System User Guide 7/06 85

Glossary

Urgent Messages ~ User Notification

T erm Definition

Urgent Messages

User

User ID/User ID Mailboxes

User Notification

Messages are marked Urgent by the sender and by default, are played first, followed by all other messages. The System Administrator can set a notification record to use pager notification exclusively whenever Urgent messages are received.

Subscriber of the mailbox, also known as a mailbox user. A user has access to one or more User IDs in the system by knowing the security codes. Once a user accesses his/her User ID, he/she can play back messages, delete those messages, send them to other User IDs, etc.

Number for the mailbox user, also known as a voice mailbox. A user mailbox records messages from callers. A user

periodically checks the mailbox for messages, etc., or a variety of automatic notification methods can be employed. There is generally one mailbox for each extension, although several mailboxes can share a single extension when multiple users share the same telephone line.

Each User ID can have up to 10 notification records set by the System Administrator to automatically call and notify you of messages. You can enable/disable the notify method for each of these records or change the notification telephone number.

86 Strata LVMU/GVMU Voice Processing System User Guide 7/06

Index

about this guide

conventions, vi organisation, v related documents/media, vii

access your mailbox, 14

basic functions

delete, 26 forward, 26 play, 25 replay current message, 26 reply, 26 save, 25

busy greeting, 7

record, 55 select, 56

buttons

extension, vi

call forward

system, 65

call screening, 53

change

security code, 18 your greeting, 46

your user options, 51 CIX Integration, 68 continuous

delete, 28

play, 28

destination

additional users, 35, 39, 41

directory, 10, 34, 37, 41

multiple destinations, 35

personal list, 9, 34, 38, 41

system list, 10, 35, 38, 42

user ID, 34, 37, 41 direct transfer to voice mailbox, 72 directory, 34, 37, 41 distribution lists, 9, 10 do not disturb, 52

exit mailbox, 19 extension number, vi

Strata LVMU/GVMU Voice Processing System User Guide 7/06 87

Toshiba GVMU-LVMU User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction

Organisation

Conventions

Action/Response Table

Related Documents/Media

The Grand Tour 1

Overview

Figure 1 Admin Main Menu

Features to Personalise Your Mailbox

Message Queues

New Message Queue

Saved Message Queue

Message Types

Forwarded Message

Reply Message

Greetings

Personal

System

Busy

Special Delivery Options

Urgent

Private

Return Receipt

Future Delivery

Message Destination Selections

Personal Distribution Lists

User Options

System Distribution Lists

Directory

User Prompts

User Tutorial (New User)

Getting Started 2

User Tutorial

From External Telephone

From Internal Telephone

Play Messages 3

Access Messages

Playback Controls

Play Your Messages

Special Functions

Send Messages 4

Recording Controls

Send a Message

Forward a Message

Reply to the Current Message

Special Delivery Options

Future Delivery

Manage Mailbox 5

Change Your Greeting

Create or Record Over a Personal Greeting

Change Your Greeting Selection

Review a Greeting

Change Your User Options

Change Your Do Not Disturb (DND) Setting

Change Your Call Screening Setting

Change Your Security Code

Create or Record Over Your Busy Greeting

Select Your Busy Greeting

Record Your Name

Change Your Message Notification

Review Your Option Settings

Manage Yo ur Lists

Manage Guest User IDs

Use Guest User IDs

Integration Features 6

Call Forward

Table 1 Call Forward Procedures

Message Waiting

Responding to a Lit Msg LED

CIX Integration

Turning On/Off Message Waiting LED on Another Extension

Soft Key Control of Voice Mail

Call Record (LVMU only)

To record a call

Pause/Resume Recording