Toshiba ES96R, ES4, ES80, ES96 User Manual

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Voice Processing Systems

Stratagy Flash, IVP8

and

Stratagy iES32, ES4, ES80,

ES96, ES96R

General Description

January 2003

Stratagy General End User Information

The Stratagy Enterprise Server System is registered in accorda nce with the provisions of Part 68 of the Federal Communications Commission’s Rules and Regulations.

FCC Requirements

Means of Connection: The Federal Communications Commission (FCC) has established rules which permit the Stratagy Enterprise Server system to be connected directly to the telephone network. Connection points are provi ded by the telephone company — connections for this type of customer-provided equipment will not be provided on coin lines. Connections to party lines are subject to state tariffs.

Incidence of Harm: If the system is malfunctioning, it may also be disrupting the telephone network. The system should be disconnected until the problem can be determined and repaired. If this is not done, the telephone company may temporarily disconnect service. If possible, they will notify you in advance, but, if advance notice is not practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Service or Repair: For service or repair, contact your local T oshiba telecommunications distributor. To obtain the nearest Toshiba telecommunications distributor in your area, log onto www.Toshiba.com/TAISTSD/Locator.htm or call (80 0) 222-5805 and ask for a Toshiba Telecom Dealer.

Telephone Network Compatibility: The telephone company may make changes in its facilities, equipment, operations, and procedures. If such changes affect the compatibility or use of the Stratagy Enterprise Server system, the telephone company will notify you in advance to give you an opportunity to maintain uninterrupted service.

Notification of Telephone Company: Before connecting a Stratagy Enterprise Server system to the telephone network, the telephone company may request the following:

• Your telephone number.

• FCC registration number: Stratagy Flash: EBZUSA-25267-VM-T Stratagy IVP8, Stratagy iES32, Stratagy ES4, ES80, ES96, ES96R: Tested to comply with FCC standards

• Ringer equivalence number:

ProLine/2V, Dialo g/4, D/160SC-LS: 0.1 D/41ESC: 02 Stratagy Flash, Stratagy IVP8: 0.6B. The ringer equivalence number (REN) is use ful to determine the quantity of devices which you may connect to your telephone line and st ill have all of those devices ring when your number is called. In most areas, but not all, the sum of the RENs of all devices connected to one line should not exceed five (5.0B). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to ascertain the maximum REN for your calling area.

• Network connection information USOC jack required:

RJ11C or RJ14C D/160SC-LS voice board has a DB37 connection. D/240SC-T1, D/240PCI-T1, and D/480SC-2T1 voice boards have RJ48C jacks.

Radio Frequency Interference

Warning: This equipment generat es, uses, and can radiate radio frequency energy and if not install ed and used in accordance with the manufacturer’s instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case, the user, at his/her own expense, will be required to take whatever measures may be required to correct the interference.

This system is listed with Underwriters Laboratory.

E178305

Stratagy Enterprise Server

LISTED

E199948

CUS

LISTED

Stratagy Flash Stratagy IVP8

7B61

ITE

CUS

Important Notice – Music-On-Hold

In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors and Publishers, or other similar organization, if radio or TV broadcasts are transmitted through the music-on-hold feature of this telecommunication system. Toshiba America Information Syste ms, Inc., hereby disclaims any liability arising out of the failure to obtain such a license.

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, r es erves the righ t, without prio r notice, to rev ise this information publication for any reas on, in cl uding, but not limited to, utilizati on of new advances in the state of tech ni cal arts or to simply change the design of this document.

Further, Toshiba America Information Systems , In c., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engine ering or manufacturing methods ma y warrant.

STG-GD-ALLSY-VA 4010461

Version A.1, January 2003

T oshiba America Information Systems, Inc. Telecommunication Systems Division

All rights reserved. No part of thi s manual, covered by the copyrig h ts hereon, may be reproduced in any form or by any means—graphic, electronic, or mechani ca l , in cl udi ng recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher o f this material.

Stratagy is a re gist ered t radema rk of Toshiba America Infor mati on Systems , Inc.

Strata is a registered trademark of Toshiba Corporation. Trademarks, registered trademarks, and service marks are the property of

their respective owners.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE

VAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, distributing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly prohibited; You agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against You or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License

greement.

2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright.

3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.

4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU.

5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.

6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or order, is prohibited.

8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.

9. United States Government Restricted Rights. The Software is provided with Restricted Rights. Use, duplication, or disclosure by the United States Government, its agencies and/or instrumentalities is subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software Clause at DFARS 252.227-7013 (October 1988) or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable.

10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.

11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no

aiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR

GREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc. Telecommunication Systems Division

9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

TSD 081601

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Telecommunication Systems Division Additional Microsoft License Terms

The following additional License Agreement terms apply to software included in the TAIS System that is licensed from Microsoft Licensing, Inc. or its affiliates:

1. You have acquired a device ("DEVICE") that includes software licensed by TAIS from Microsoft Licensing Inc. or its affiliates ("MS"). Those installed software products of MS origin, as well as associated media, printed materials, and "online" or electronic documentation ("SOFTWARE") are protected by international intellectual property laws and treaties. The SOFTWARE is licensed, not sold. All rights reserved.

2. IF YOU DO NOT AGREE TO THIS END USER LICENSE AGREEMENT ['EULA'], DO NOT USE THE DEVICE OR COPY THE SOFTWARE. INSTEAD, PROMPTLY CONTACT TAIS FOR INSTRUCTIONS ON RETURN OF THE UNUSED DEVICE(S). ANY USE OF THE SOFTWARE, INCLUDING BUT NOT LIMITED TO USE ON THE DEVICE, WILL CONSTITUTE YOUR AGREEMENT TO

THIS EULA (OR RATIFICATION OF ANY PREVIOUS CONSENT).

3. GRANT OF SOFTWARE LICENSE. This EULA grants you the following license:

You may use the SOFTWARE only on the DEVICE.

NOT FAULT TOLERANT. THE SOFTWARE IS NOT FAULT TOLERANT. TAIS HAS INDEPENDENTLY DETERMINED HOW TO USE THE SOFTWARE IN THE DEVICE AND MS HAS RELIED UPON TAIS TO CONDUCT SUFFICIENT TESTING TO DETERMINE THAT THE SOFTWARE IS SUITABLE FOR SUCH USE.

NO WARRANTIES FOR THE SOFTWARE. THE SOFTWARE is provided "AS IS" and with all faults. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND

EFFORT (INCLUDING LACK OF NEGLIGENCE) IS WITH YOU. ALSO, THERE IS NO WARRANTY AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SOFTWARE AGAINST INFRINGEMENT. IF YOU HAVE RECEIVED ANY WARRANTIES REGARDING THE DEVICE OR THE SOFTWARE, THOSE WARRANTIES DO NOT ORIGINATE FROM, AND ARE NOT BINDING ON

MS.

Note on Java Support. The SOFTWARE may contain support for programs written in JAVA. Java technology is not fault tolerant and is not designed, manufactured, or intended for use or resale as online control equipment in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, or weapons systems in which the failure of Java technology could lead directly to death, personal injury, or severe physical or environmental damage. Sun Microsystems, Inc. has contractually obligated MS to make this disclaimer.

No Liability for Certain Damages. EXCEPT AS PROHIBITED BY LAW, MS SHALL HAVE NO LIABLITY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING

FROM OR IN CONNECTIO WITH THE USE OR PERFORMANCE OF THE SOFTWARE. THIS LIMITATION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL MS BE LIABLE FOR ANY AMOUNT IN EXCESS OF U.S. TWO HUNDRED FIFTY DOLLARS (U.S. $250.00)

Limitations on Reserve Engineering, Decompilation, and Disassembly. You may not reverse engineer, decompile, or disassemble the SOFTWARE, except and only to the extent that such activity is

expressly permitted by applicable law notwithstanding this limitation.

SOFTWARE TRANSFER ALLOWED BUT WITH RESTRICTONS. You may permanently transfer rights under this EULA only as part of a permanent sale or transfer of the Device, and only if the recipient agrees to this EULA. If the SOFTWARE is an upgrade, any transfer must also include all prior versions of the SOFTWARE.

EXPORT RESTRICTIONS. You acknowledge that SOFTWARE is subject to U.S. export jurisdiction. You agree to comply with all applicable international and national laws that apply to the SOFTWARE, including the U.S. Export Administration Regulations, as well as end-user and destination restrictions issued by U.S. and other governments. For additional information see http://www.microsoft.como/exporting/.

GREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

TSD 050903

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial nu mber is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with pro duc ts not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance.

Customer will, at its sole cost and expense, provide the necessary Uninterruptible Power Supply (UPS) equipment as specified by TAIS in the Stratagy Voice Processing Systems General Description for use with the Stratagy ES system at all times. System failures and/or damages resulting from either not using a UPS with the Stratagy ES or the use of a UPS not equivalent to that specified by TAIS are not covered by this warranty.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are cau sing the malfu nction with n ew or ref urbished p arts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its author ized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.

T o obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems Division.

Introduction

Organization............................................................................................................................................v

Conventions............................................................................................................................................. v

Related Documents/Media.....................................................................................................................vi

All Stratagy Products.......................................................................................................................vi

Stratagy Flash, IVP8........................................................................................................................vi

Stratagy ES......................................................................................................................................vi

Stratagy eBrochure and Advisor CD-ROM.....................................................................................vi

Chapter 1 – Overview

Stratagy Flash and IVP8..........................................................................................................................3

Stratagy Flash...................................................................................................................................3

Stratagy IVP8 ...................................................................................................................................4

Stratagy Flash, IVP8 System Software.............................................................................................5

Stratagy Enterprise Server (ES)..............................................................................................................6

Stratagy iES32..................................................................................................................................6

Stratagy ES4, ES80, ES96, and ES96R............................................................................................6

Stratagy ES4, ES80, ES96, ES96R Standard Components..............................................................9

Stratagy ES System Software................................................................................................................12

Diagnostic Programs..................................................................................................... ....... ........... 12

Stratagy ES/Windows NT Software Platform Configurations.......................................................12

Stratagy ES Administration Software.............................................................................................13

pcANYWHERE..............................................................................................................................13

Microsoft NetMeeting....................................................................................................................14

Features.................................................................................................................................................14

Standard Features ...........................................................................................................................14

Stratagy ES Feature Groups...........................................................................................................14

Feature/System Comparison Chart.......................................................................................................15

Chapter 2 – Features

Audiotex................................................................................................................................................ 19

Automated Attendant (AA)...................................................................................................................19

Automatic Message Copy.....................................................................................................................20

Called Identification..............................................................................................................................20

Caller ID with SMDI.............................................................................................................................20

Caller Confirmation Prior to Transferring ............................................................................................21

Call Record (with Strata CTX).............................................................................................................21

Call Record Over Strata Net .................................................................................................................21

Call Queuing .........................................................................................................................................22

Call Screening.......................................................................................................................................22

Stratagy General Description 01/03 i

Contents

Chapter 2 – Features

Class of Service (COS).........................................................................................................................22

Copy Mailbox........................................................................................................................................23

Copy Range...........................................................................................................................................23

Directory ...............................................................................................................................................23

Direct Transfer to Voice Mailbox (from Strata CTX)..........................................................................23

Disk Space Notification........................................................................................................................24

Distribution Lists...................................................................................................................................24

Do Not Disturb (DND)..........................................................................................................................24

Fax Tone Detection...............................................................................................................................25

Future Delivery.....................................................................................................................................25

Guest User Mailboxes...........................................................................................................................25

Independent Port Greetings...................................................................................................................25

Interactive Voice Response (IVR) ........................................................................................................26

Mailbox – Function Lock......................................................................................................................26

Mailbox – Groups .................................................................................................................................26

Mailbox – Personal Greeting................................................................................................................27

Mailbox – Security Code ......................................................................................................................27

Mailbox – Time Zone Assignment .......................................................................................................27

Mailbox Number – Varied/Fixed Length..............................................................................................28

Message – Continuous Delete...............................................................................................................28

Message – Continuous Playback........................................................................................................... 28

Message – Date and Time.....................................................................................................................29

Message – Forwarding..........................................................................................................................29

Message – Notification.........................................................................................................................29

Message – Pause During Playback .......................................................................................................30

Message – Pause During Recording .....................................................................................................30

Message – Playback Control.................................................................................................................30

Message – Purging................................................................................................................................31

Message – Reply...................................................................................................................................31

Message – Retrieval Control.................................................................................................................31

Message – Return Receipt Verification ................................................................................................ 32

Message – Speed Control......................................................................................................................32

Message – Storage.................................................................................................................................32

Personal Folders .............................................................................................................................32

Message Queues............................................................................................................................. 32

Message – Volume Control...................................................................................................................33

Messages – Private................................................................................................................................33

Messages – Urgent................................................................................................................................33

Multiple System Languages..................................................................................................................33

Networking (AMIS)..............................................................................................................................34

Networking (VPIM)..............................................................................................................................34

Paging – Office .....................................................................................................................................34

Paging – Relay......................................................................................................................................34

Remote Administration.........................................................................................................................35

Stratagy Flash, IVP8.......................................................................................................................35

Stratagy ES.....................................................................................................................................35

Reports ..................................................................................................................................................35

Stratagy Flash, IVP8.......................................................................................................................35

Stratagy ES.....................................................................................................................................35

Shutdown Using the Telephone Dial Pad .............................................................................................36

ii Stratagy General Description 01/03

Chapter 3 – Stratagy ES Feature Groups

Single-digit Menus................................................................................................................................36

Soft Key Control of Voice Mail............................................................................................................37

Soft Key Control Over Strata Net.........................................................................................................37

System Administrator’s Mailbox..........................................................................................................38

System Backup......................................................................................................................................38

Stratagy Flash, IVP8.......................................................................................................................38

Stratagy iES32................................................................................................................................38

Stratagy ES4, ES80, ES96, ES96R.................................................................................................38

Token Programming Language.............................................................................................................39

Toshiba Plug and Play........................................................................................................................... 39

User Tutorial (New User)......................................................................................................................40

Varied Sampling Rates..........................................................................................................................40

Voice Forms..........................................................................................................................................40

Telephone System Integration...............................................................................................................41

In-band Integration............................... ......... ................................................................................. 41

Toshiba Proprietary Integration (TPI)............................................................................................41

SMDI Integration............................................................................................................................41

Chapter 3 – Stratagy ES Feature Groups

Contents

Enabling Feature Groups.......................................................................................................................43

Feature Group Software..................................................................................................................43

Stratagy Activation Module (SAM) ...............................................................................................43

Fax Server .............................................................................................................................................44

Fax Mail..........................................................................................................................................44

Fax On Demand/Fax Back .............................................................................................................45

Fax Broadcast................................................................................................................................. 45

Client Fax Printer Driver................................................................................................................45

Direct Fax Message................................................ ......... ...............................................................45

Unified Messaging with Fax Server...............................................................................................46

Automatic Speech Recognition (ASR).................................................................................................46

ASR AA Feature Group .................................................................................................................46

Unified Messaging (UM)......................................................................................................................47

Microsoft Outlook Integration........................................................................................................47

Internet Protocol Integration................................... ........................................................................48

Integration Differences............................................................. ......................................................48

Text-To-Speech (TTS)..........................................................................................................................49

TTS/Email Feature Group..............................................................................................................49

Interactive Voice Response (IVR) ........................................................................................................50

Chapter 4 – Specifications

Stratagy Flash........................................................................................................................................51

Stratagy IVP8........................................................................................................................................51

Stratagy iES32....................................................................................................................................... 52

Stratagy ES4, ES80, ES96, and ES96R................................................................................................5 2

Stratagy Flash, IVP8 Optional Equipment............................................................................................53

Stratagy ES Optional Equipment..........................................................................................................53

ONEAC 400 UPS..................................................................................................................................54

Index ........................................................................................................................................................53

Stratagy General Description 01/03 iii

Contents

Chapter 4 – Specifications

iv Stratagy General Description 01/03

Introduction

This general description is an overview of the Stratagy® Voice Processing systems and provides

general informati on desc ribin g each sy stem. Unle ss noted other wis e in th is book, r efer ences t o the

Stratagy apply to all Stratagy product models.

Organization

This book is divided into the following major topics:

• Chapter 1 – Overview describes system capabilities, platform technology and features.

• Chapter 2 – Features gives a brief description of all Stratagy features.

• Chapter 3 – Stratagy ES Feature Groups gives a br ief description of the StratagyES feature

groups—Fax Server, Unified Messaging (UM), Text-to-speech (TTS), Automated Speech Recognition (ASR) and Interactive Voice Response (IVR).

• Chapter 4 – Specifications provides details of the physical and functional characteristics of

the Stratagy system equipment.

• Index

Conventions

Conventions Description

Note

Important!

Tilde (~)

See Figure 10

Elaborates specific ite ms or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items.

Calls attention to important instructions or information.

Means “through.” Example: 350~640 Hz frequency range. Grey words within the printed text denote cross-r eferences. I n the

electronic version of this document (Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext.

Stratagy General Description 01/03 v

Introduction

Stratagy Flash and IVP8

Stratagy Flash and IVP8 share many of the same features and capabilities. The Flash is designed for small b usines ses wit h fe wer users a nd lo wer call vo lumes. It deli vers t he

power of voice processing without the investment, expense, and administrative overhead of many larger voice processing systems.

The IVP8 is an integrated voice processing solution designed to be installed in a base/expansion cabinet card slot of a Strata CTX or Strata DK telephone system.

Stratagy Flash

The Stratagy Flash (shown right) is a standalone, twoor four-port, solid-state voice messaging platform that combines Stratagy software with flash memory and an integrated CPU, all enclosed in a compact and easily installed unit manufactured by Intel Corporation.

The flash memory has very high-data integrity with automatic bad-spot management and sparing, and full Error Correction Coding (ECC) for high reliability. The flash memory data storage device contains no moving parts, is fast, noiseless, light and rugged. It operates in the Flash like an industry standard Integrated Drive Electr onics (IDE) hard disk drive. However, un li ke di sk dr ives, flash memory speed does not decrease with increasing amounts of data stored; nor does disk storage fragmentation occur.

Overview

Stratagy Flash and IVP8

Each Flash has been pr eprogrammed at t he factor y for out- of-box (p lug-an d-play) op eration o n the Strata DK 14 and DK40i.

Both models, the two-port (SG-F-2) and the four-port (SG-F-4), come from the factory equipped with a flash memory cartridge that provides approximately four hours of voice storage. A 256MB CompactFlash card upgrade is available from Toshiba that provides approximately 22 hours of voice storage. In the event of a power failure, Flash do es not require additional batteries to retain its memory.

Upgrading the Flash to four ports does not require any hardware and is performed remotely by Toshiba.

The Flash system can be placed on a table top or wall mounted, if desired. Two wall mounting screws and wall anchors are included with the system.

Basic administrative functions (e.g., adding User IDs, resetting passwords) can be performed by the System Administrator using a touchtone telephone (see “System Administrator’s Ma il box ” on

page 38 for details). For detailed administration interface and customer database storage, a

separate IBM-compatible PC equipped with a keyboard and monitor is required. A prefabricated cable (SG-ADMCBL), designed expressly for Stratagy Admin communication, is available from Toshiba.

Important! In or der to maint ain S t ratagy s ystem in tegrity, customer -su pplied an ti-viru s software

should be r esident and activ e on any PC that is connected for an y r eason to S trat agy.

Stratagy General Description 01/03 3

Overview

Stratagy Flash and IVP8

Stratagy IVP8

The Stratagy IVP8’s cir cui t car d architecture (shown right) is a Toshiba propriet ary desi gn utilizing state-of-the-art embedded processing capabilities. The card has flash memory and two RS-232 ports (operating at speeds ranging from 1200 to 9600 bps) for local or remote interface with a PC.

The IVP8 is a Strata-compatible circuit card for small- to medium-sized businesses that supports up to eight ports and provides approximately four hours of storage. A 256MB CompactFlash card upgrade is available from Toshiba that provides approximately 16 hours of voice storage.

The flash memory has very high-data integrity with automatic bad-spot management and sparing, and full Error Correction Coding (ECC) for high reliability. The flash memory data storage device contains no moving parts, is fast, noiseless and light. It operates in the IVP8 like an industry standard Integrated Drive Electronics (IDE) hard disk drive. However, unlike disk drives, flash memory speed does not decrease with increasing amounts of data stored; nor does disk storage fragmentation occur.

Because it is installed directly in the telephone system, the IVP8 has the ability to monitor the status of extensi ons fo r b usy/id le st atus, and a DSS/BLF consol e’s Night T rans fer k ey for alte rnate incoming call r out ing applications. The IVP8 can a lso be synchronized with th e Strata CTX/Strata DK KSU (KSU time) or run on its own system clock. The IVP8’s system clock can automatically make Daylight Savings Time adjustments.

Upgrading the IVP8 to additional ports does not require any hardware. The upgrade is performed remotely by Toshiba.

Basic administrative functions (e.g., adding User IDs, resetting passwords) can be performed by the System Administrator using a touchtone telephone (see “System Administrator’s Ma il box ” on

page 38 for details). For detailed administration interface and customer database storage, a

separate IBM-compatible PC equipped with a keyboard and monitor is required. A prefabricated cable (SG-ADMCBL), designed expressly for Stratagy Admin communication, is available from Toshiba.

Important! In or der to maint ain S t ratagy s ystem in tegrity, customer -su pplied an ti-viru s software

should be r esident and activ e on any PC that is connected for an y r eason to S trat agy.

4 Stratagy General Description 01/03

Stratagy Flash and IVP8

Stratagy Flash, IVP8 System Software

Stratagy’s flexibility is largely a result of its software. The following provides a brief overview of the Stratagy system software. Refer to the Stratagy In stallat ion and Maintenanc e Manual for more details.

Operating System

Controls all real-time voice processing functions through the use of simple administrative menus, diagnostics, system activity, and collection and reporting of data.

Diagnostic Programs

Online diagnostic tests run continuously to detect and report errors in operation. The tests run in the background and do not interfere with normal system operation. Other diagnostic tests can be run upon demand, either from a directly-connected or remote terminal.

Stratagy Admin

A program called Stratagy Admin resides on a separate customer-supplied IBM-compatible PC. The Admin software is composed of the administrative and configuration menus for the system. Operating software, greetings, and messages (database) are stored in the IVP8 and Stratagy Flash’s flash memory.

Overview

Note In order to maintain Stratagy system integrity, customer-supplied anti-virus software

should be resident and active on any PC that is connected for any reason to the Stratagy system (e.g., system administration via Stratagy Admin).

Automatic System Recovery

An Archive directory, consisting of t hr ee s ubdi re ctories (i.e., Original, Good, and Suspect ), is part of the Stratagy system. Each subdirectory contains a version of the Stratagy batch files, configuration files and voice mailbox database.

If an unsuccessful startup is detected by the program, Stratagy copies the files in question to the Suspect subdirecto ry , sh uts down and reboots us ing the files in the Good subdirecto ry . The Suspect files can be used to debug configuration problems.

Disk Full Prevention

Starting with Stratagy Release 3.2 software, Stratagy reserves a small portion of the available disk space to ensure a successful system start up. When the storage reaches the reserved limit, Stratagy goes into protection mode. In protection mode, Stratagy:

• Advises ca llers that it is unable to take a message.

• Deactivates the system trace and message log files, if they are running at the time.

Once there is available disk space, Stratagy resumes recording. However, since disk space may still be margi nal, the system trace and message log files will not resume until t he next system start up.

This feature is intended to work in con junction with the Disk Sp ace Notifica tion feature that automatically notifies the System Administrator whenever the available system disk space falls below a defined threshold.

Stratagy General Description 01/03 5

Overview

Stratagy Enterprise Server (ES)

The Stratagy ES is a powe rful hardware/software platform that consists of fi ve models— Stratagy iES32, ES4, ES80, ES96, and ES96R—designed for medium to enterprise-sized businesses.

Note Unless otherwise specified in this book, all references to Stratagy ES include the

Stratagy iES32.

The iES32 is an integrated circuit card that runs on Microsoft® Windows NT® 4.0 Embedded operating software. The S trat agy ES4, ES80, ES96 , and ES96R run on Microsoft W indows NT 4.0 operating systems.

Stratagy iES32

Stratagy iES32 (shown at right) supports 4~32 ports and exclusively installs in any Strata CTX Base or Expansion Cabinet card slot. The iES32 is configured in increments of four ports (i.e., 4, 8, 12, 16, 20, 24, 28, and 32).

The card consists of a motherboard with an Intel® Pentium® II processor and a daughte rboar d that sup ports up to 16-ports and a hard drive with a storage capacity of approx. 600 hours.

A second optional 16-port daughterboard can be added to reach the maximum 32 ports available. This daughterboard ships with four ports installed to make a total of 20 ports. Additional ports are added remotely as electronic upgrades by Toshiba.

The control panel on the motherboard has eight LEDs, two switches (i.e., Shutdown, Power), a 10/100BaseT Ethernet connection, and a serial port. The iES32’s one serial port is allocated for Toshiba Proprietary Integration (TPI).

Each iES32 has been preprogrammed at the factory for out-of-box (plug-and-play) operation on the Strata CTX. This includes the KSU integration and configuration parameters, default station (extension number) mailboxes, and company greeting and instructions.

The iES32 requires Stratagy ES Administration software to be installed on a separate Windows® 2000/ME/98 or Windows NT computer for remote administration over a network.

A software-based Str atagy Activat ion Module (SAM) called t he SoftSAM is used when upgrad ing the iES32 for new Feature Groups and additional port capacities. An internal (soft) modem that operates at up to 36.6Kbps can be used for communication to any of the 32 voice ports.

The iES32 shares the same basic features and functions of the Stratagy ES product family, as well as a number of advance applications such as Fax Server and Unified Messaging (UM).

Stratagy ES4, ES80, ES96, and ES96R

Stratagy ES standalone platforms are labeled to indica te th ei r ma xi mum voice port capacity . They are Stratagy ES4, ES80, ES96 and ES96R, with the ES96R being a rack-mountable system. Each platform is designed for incremental expansion that accept one or more ISA-based peripheral boards from Intel in which to support voice and fax applications.

ES4 supports two~four voice ports. The ES80, ES96 and ES96R are preconfigured in software to support from 4~48 voice ports. As an optional upgrade up to 48 additional voice ports can be added (49~96).

6 Stratagy General Description 01/03

Stratagy Enterprise Server (ES)

All Stratagy ES standalone systems are equipped with IDE hard drives that can offer a voice storage capacity of 900 hours. Available voice and/or data application storage is dependent upon hard drive size, instal led sof tware to support some Featur e Groups (e .g., Fax Serve r, ASR) and the mailbox database.

Storage capacities are not software blocked. Therefore, in the future if a larger drive is employed, voice storage capacity will be increased proportionally.

Stratagy ES4

The ES4 (shown right) is a desktop computer equipped with an Intel Celeron® processor located on a motherboard, and one shared ISA/ PCI slot providing up to four voice ports. Recommended for small businesses, this system is sold in three bundled configurations:

• ES4 platform shipped wit h Pr oLine/2V and

Windows NT Workstation (part # SES-4-WKS-2P) . This configura tion does not support the advanced applications of ASR and TTS.

Overview

• ES4 platform shipped with Dialog/4 and Windows NT Workstation (part # SES-4-WKS-4P).

This configuration does not support the advanced applications of ASR and TTS.

• ES4 platform shipped with D/41ESC and Windows NT Server (part # SES-4-SVR-4P)

Notes

• Due to its card slot limit, the Fax Server Feature Group is not available on the ES4.

• ES4 only supports use of the ProLine/2V, Dialog/4 or D/41ESC voice board. ES4 voice

boards are not factory installed.

Stratagy ES80

ES80 (shown right) is a mid-size tower recommended for medium-sized businesses and comes equipped with an Intel Pentium processo r located on a motherboard with five ISA slots for processing equipment.

6202

Stratagy General Description 01/03 7

Overview

Stratagy Enterprise Server (ES)

Stratagy ES96

ES96 (shown right) is the largest Stratagy ES platform. It is equipped with a passive backplane architecture that includes a Single Board Computer (SBC), equipped with an Intel Pentium® III processor, and eight Industry Standard Architecture (ISA) slots (minimum) available for processing equipmen t .

The ES96 is recommende d for enterpris e-sized busine sses and is capable of supporting multiple CPU-hosted features, i.e., ASR and TTS.

6201

Stratagy ES96R

ES96R is a rack-mountabl e chassi s with a pass ive backplane architecture that includes a SBC with an Intel Penti um II process or , and si x ISA slots for processing equipment.

The ES96R has an industrial grade, rackmountable chassis and is capable of supporting multiple CPU-hosted features, i.e., ASR and TTS.

8 Stratagy General Description 01/03

Stratagy Enterprise Server (ES)

Stratagy ES4, ES80, ES96, ES96R Standard Components

The Stratagy ES’s base components are shown in Ta ble 2.

Table 2 Stratagy ES Base System Components

Overview

ES4

1,3

ES80

ES96

Passive backplane

Motherboard with Intel Celeron pr ocessor.

Motherboard with Intel Pentium processor.

architecture with a CPU located on a PCI-based SBC with an Intel Pentium III processor (in systems shipped after

Passive backplane architecture with a CPU located on a PCI-based SBC with an Intel Pentium II processor.

December 2001).

3 PCI slots

1 shared PCI/ISA for processing equipment

1 dedicated

PCI 5 dedicated ISA

processing equipment

1 shared PCI/

ISA

for

4 PCI slots 3 PCI slots

8 ISA slots (minimum) for processing equipment

6 ISA slots for pr oce ss ing equipment

Standard Components

• IDE 15GB hard drive for a max imum voice sto rage of 900

• Two serial ports

hours. This value is subject to database, application and Feature Group storage requirements.

• 128MB of Random Access Memory (RAM) • Keyboard and mouse

• 3.5” 1.44 MB floppy disk drive • 56Kbps Internal Modem

• 2~4 ports (ES4)

• 4~48 voice ports (All other models)

• Stratagy Activation Module (SAM)

• CD-ROM drive • 10/100BaseT Ethernet NIC

ES96R

1,2

• SVGA video controller • Toshiba Proprietary Integration equipment:

• Two 14-foot LAN cables – one cable is

configured for a direct connection between the Stratagy ES and the Strata CTX (pe er to peer), one cable is wired for a connection between the Stratagy ES and a network hub.

• One 15-foot six conductor modular phone

cable

• One RJ14 to DB9 serial port connector

• One parallel port • ProLine/2V, Dialog/4 or Dialog/41ESC (ES4 only)

Stratagy ES4 Standard Configurations

SES-4-WKS-2P ES4 platform shipped with ProLine/2V and Windows NT Workstation SES-4-WKS-4P ES4 platform shipped with Dialog/4 and Windows NT Workstation

SES-4-SVR-4P ES4 platform shipped with D/41ESC and Windows NT Server

1. A Toshiba Stratagy ES-approved UPS is required on all Stratagy ES system s.

2. ISA slots accept Dialogic voice and/or resource boards. Some PCI slots are used for other peripheral devices, e.g., NIC.

3. ES4 can use only ProLine/2V, Dialog/4 and D/41ESC voice boards.

4. 49~96 voice ports optional.

5. (Optional on ES4) For performing remote maintenance and troubleshooting on the ES4, Toshiba strongly suggests the purchase of the Remote Maintenance Kit (part no. SES-REMOTE-KIT). The kit comes complete with an internal 56Kbps Internal PCI modem and pcANYWHERE remote maintenance software.

Stratagy General Description 01/03 9

Overview

Stratagy Enterprise Server (ES)

Voice and Resource Boards

One or more voice boards are used in the standalone Stratagy ES platforms to convert, compress and store analog voice signals. These boards also provide telephone functions, including generating and recognizing in-band telephone signals. The Public Switched Telephone Network (PSTN) or telephone system must be physically connected to each voice board via RJ11C or RJ14C connectors, 66/110 block or RJ48C for T1 or Integrated Services Digi tal Netwo rk (I SDN). Connectors used depends upon voice card.

Specific voice and resource boards are required in order to implement certain Feature Groups. Table 2 lists the Feature Group and the required voice or resource board.

Table 3 Feature Group Hardware Component Configurations

Feature Group Supporting Hardware for Stratagy ES

Fax Server (Fax Mail, etc.)

Unified Messaging (UM) D/41ESC or D/160SC-LS board Text-To-Speech (TTS)/EMail D/41ESC Automatic Speech Recognition (ASR)/AA D/41ESC

Interactive Voice Response (IVR)

Note A Toshiba Stratagy ES-approved UPS is required on all Stratagy ES systems.

D/41ESC or D/160SC-LS board for SCbus GammaFax board

D/41ESC, D/160SC-LS board or SES-DL-P24-T1 Tape drive

Signal Computing System Architecture (SCSA)

Some of the advanced applications that the Stratagy ES is capable of performing require specific voice and resource boards. These boards are designed with Intel’s Signal Computing System Architecture (SCSA)

™.

A SCSA-based voice board, which is connected via the SCBus to an adjacent resource board, can perform any advanced application facilitated by the specific resource board; i.e., fax and ASR.

With the use of Signal Computing System Architecture (SCSA) provided by the GammaFax board, fax applications are performed quickly and efficiently. With SCSA, a voice call can be changed into a fax call on the same phone line, without requiring the call to be transferred to a dedicated line for fax.

Stratagy Ac tivation Module (SAM)

Each Stratagy ES is equipped with a security key attached to the parallel port called a Stratagy Activation Module (SAM). The SAM enables the Stratagy ES system to functio n. Without the SAM, Stratagy ES becomes i noperable.

As new Feature Groups are added to an existing Stratagy ES system, the SAM is upgraded remotely by Toshiba.

Though the Stratagy iES32 is an integrated circuit card without a parallel port, it incorporates an embedded security key, called the SoftSAM.

10 Stratagy General Description 01/03

Stratagy Enterprise Server (ES)

Optional Equipment

Optional equipment can be ordered with the system and is boxed separately. The following equipment is optional and can be included in the initial configuration or added as an upgrade.

High-resolution Color Monitor Voi ce Boards

The following is a list of voice and resource boards supported by Stratagy ES. Each board is identified by its Intel title followed by its associated Toshiba part number.

Important! ES4 supports the use of ProLine/2V, Dialog/4 and Dialog/41ESC boards.

• 2 ports – ProLine/2V™ (SG-DL-P2)

• 4 ports – Dialog/4™ (SG-DL-P4)

• SCSA-based Voice Boards:

• 16 ports – D/160SC-LS™ (SG-DL-P16)

• 4 ports – D/41ESC™ (SES-DL-P4-SC)

• 24 digital T1 ports – D/240SC-T1™ (SES-DL-P24-T1)

• 48 digital T1 ports – D/480SC-2T1™ (SES-DL-P48-2T1)

Overview

Note To avoid conflict issues with SCbus features (fax, TTS, ASR), Toshiba strongly

discourages the mixing of SCSA compatible and non-SCSA compatible voice interface boards.

Resource Boards

• GammaLink® GammaFax board for fax applications – (SES-GFAX-SP6SC for 6 channels),

(SES-SGAX-SP12SC for 12 channels).

• Intel Antares™ board for large TTS and ASR capacities – (SES-ANT-2000/50)

Optional System Support Components

• ES4 Remote Maintenance Kit (SES-REMOTE-KIT) – comes complete with an internal

56Kbps Internal PCI modem and Symantec software.

Important! For performing remote maintenance and troubleshooting on the ES4, Toshiba

strongly suggests the purchase of the Remote Maintenance Kit.

™ pcANYWHERE™ remote maintenance

• 8GB TR-4 Travan™ tape drive – (SES-TAPE-DR-8GB)

• ONEAC™ Model ON400A-SN (or equivalent), 400VAC, 1/2 hour UPS with Power

Conditioner and Ground Bar with serial cable. Required for all Stratagy ES systems. (See

“Stratagy ES Optional Equipment” on page 53 for specifications.)

Note A Toshiba Stratagy ES-approved Uninterruptible Power Supply (UPS) is required on all

Stratagy ES systems.

Stratagy General Description 01/03 11

Overview

Stratagy ES System Software

All of the Stratagy ES platforms run on Windows NT, with the iES32 running on Microsoft’s Windows NT 4.0 Embedded operating system software.

All Stratagy ES systems including the iES32 run the same Stratagy ES software designed exclusively by Toshiba. All processing functions ar e controll ed throu gh the use of W indows -based menus and icons that provide administration, configuration, diagnostics, system monitoring, and reporting functions.

Diagnostic Program s

On-line diagnostic tests for Windows NT/Windows NTE and Stratagy ES run continuously to detect and report errors in operation. The tests run in the background and do not interfere with normal system operation. Other diagnostic tests can be run upon demand, either locally or from a remote computer.

Stratagy ES/Windows NT Software Platform Configurations

Stratagy ES is ordered factory loaded with either Microsoft Windows NT Server 4.0 or Windows NT Workstation 4.0.

Because Windows NT Workstation is limited to a maximum of 10 network client licenses, Stratagy ES with Windows NT Workstation is recommended for:

• Installations requiring large voice port capacities.

• Advanced voice proce ssi ng a ppl ic ations requiring the power of Windows NT but not requiring

multiple network client connections.

Important! Toshiba does not furnish Windows NT or Windows NT embedded software for a

Workstation to Server upgrade. Therefore, a customer’s requirement for future client-based features should be closely scrutinized before ordering a Stratagy ES with Windows NT Workstation.

The Stratagy ES running Windows NT Server is recommended for larger installations requiring communication with a number of client PCs on a network. For exam ple, in UM multiple cl ient PCs must have network access to the Stratagy ES to receive voice and fax mess age s on the PC desktop.

12 Stratagy General Description 01/03

Stratagy ES System Software

Stratagy ES Administration Software

The Stratagy ES Administration software program is preloaded on every system and is composed of the administrative and configuration menus for the system. Operating software, voice prompts, and database access util ities are all stored on the Str atagy ES’s hard drive.

The Stratagy ES Administration program uses a Graphical User Interfa ce (GUI ) and i s compos ed of the Configuration Proper ties Menu ( shown r ight) and ot her administrative menus for the system.

The Configuration Proper ties drop-do wn menu consist s of 11 menu options—Telephone Syst em Inte gration, Answer Methods, V oice Ports, Serial Ports, Notification Port Groups, Statistical Port Groups, IVR Hosts, Holidays, Scheduler, Language, and System Parameters. These screens serve as the basis for configuring and programming the Stratagy ES basic operating procedures .

Stratagy ES Administration software can also be installed on a separate Windows XP/2000/ME/98 or Windows NT computer for remote administration over a network. Remote Access Service (RAS) capability enables administration via a modem connection.

Overview

5415

Stratagy ES Administration enables an Installer or System Administrator to:

• Enable and disable configuration and mailbox features

• Define and configure features

• View status of voice ports

• Define and generate system reports

• Define telephone system integration

• Program user mailboxes

Refer to the Stratagy Enterprise Server (ES) Installation and Maintenance Manual for more details on administrative menus.

Configuration Wizard

The Configuration W izard gui des the Administrat or through the S tratagy ES basic operation setup. It includes:

• Configure the System Database – specifies telephone systems, sets up voice lines and

answering methods for Automated Attendant and designates holidays.

• Configure User Agents Database – creates Class of Service (COS) and user mailboxes.

The set of screens are user friendly and display automatically on the initial log in to the Stratagy ES Administration software. If the use r chooses to bypass t he screen s at log in , he/she ca n always access the Configuration Wizard through the Configuration Menu.

pcANYWHERE

Note Applies to ES4, ES80, ES96, and ES96R.

Remote maintenance can be performed using the Symantec software provides remote system support by Toshiba Authorized Dealer Technicians or Toshiba Technical Support Engineers.

Stratagy General Description 01/03 13

pcANYWHERE software. This

Overview

Features

Microsoft NetMeeting

Note Applies to iES32 only.

Remote maintenance can be performed using the NetMeeting® software located on an IBMcompatible computer. This software replaces pcANYWHERE used on the desktop Stratagy ES systems.

There are two types of features: standard features available to all Stratagy systems and Feature Groups that are special to the Stratagy ES product family.

Standard Features

These features are available to all Stratagy user s. See Chapter 2 – Features for descriptions and benefits of each feature.

Stratagy ES Feature Groups

Feature Groups are separate optional features that provide specific capabilities such as Unified Messaging (UM), Fax Server, Text-To-Speech (TTS), Automatic Speech Recognition (ASR) Automated Attendant (AA) and Interactive Voice Response (IVR). See Chapter 3 – Stratagy ES

Feature Groups for descriptions of each Feature Group. Table 4 below displays the available feature group configurations for the Stratagy ES Feature

Groups:

Table 4 Feature Group Configurations

Feature Group iES32

Fax Server (Fax Mail, etc.) ✕✕ Unified Messaging (UM) ✕✕ Text-To-Speech (TTS)/EMail ✕✕ Automatic Speech Recognition (ASR)/AA Future Release ✕ Interactive Voice Response (IVR) ✕✕

ES4, ES80,

ES96, ES96R

14 Stratagy General Description 01/03

Feature/System Comparison Chart

The following table provides a list of the available Stratagy features. Supported features are denoted with a 5 in the appropriate box, where an “NA” indicates those features that are not supported by the specific Stratagy system.

Overview

Feature/System Comparison Chart

Stratagy Features Flash IVP8 iES32

Audiotex ✕✕ ✕ ✕ Automated Attendant (AA) ✕✕ ✕ ✕ Automatic Message Copy with Optional

Delete Automatic Message Copy with Start/Stop

Time and Delay Called Identification ✕✕ ✕ ✕ Caller ID with SMDI ✕✕ ✕ ✕ Caller Confirmation P rior to Transferring ✕✕ ✕ ✕ Call Record (with Strata CTX) ✕✕ ✕ ✕ Call Record Over Strata Net NA NA ✕✕ Call Queuing ✕✕ ✕ ✕ Call Screening ✕✕ ✕ ✕ Class of Service (COS) NA NA ✕✕ Copy Mailbox ✕✕ ✕ ✕

✕✕ ✕ ✕

NA NA ✕✕

ES4, ES80,

ES96, ES96R

Copy Range ✕✕ ✕ ✕ Directory ✕✕ ✕ ✕ Direct Transfer to Voice Mailbox (from

Strata CTX) Disk Space Notification ✕✕ ✕ ✕ Distribution Lists ✕✕ ✕ ✕ Do Not Disturb (DND) ✕✕ ✕ ✕ Extensions—Scheduled ✕✕ ✕ ✕ Fax Tone Detection ✕✕ ✕ ✕ Future Delivery ✕✕✕ Guest User Mailboxes NA ✕✕✕ Independent Port Greetings ✕✕ ✕ ✕ Interactive Voice Response (IVR) via

Token Programming

Stratagy General Description 01/03 15

✕✕ ✕ ✕

1,2

✕✕

Overview

Feature/System Comparison Chart

Stratagy Features Flash IVP8 iES32

Mailbox – Function Lock NA NA ✕✕ Mailbox – Groups ✕✕ ✕ ✕ Mailbox – Security Code ✕✕ ✕ ✕ Mailbox – Personal Greetin gs ✕✕ ✕ ✕ Mailbox – Tim e Zone Setti ng NA NA ✕✕ Mailbox Number – Varied/Fixed Length ✕✕ ✕ ✕ Message – Continuous Delete ✕✕ ✕ ✕ Message – Continuous Playback ✕✕ ✕ ✕ Message – Date and Time ✕✕ ✕ ✕ Message – Forwarding ✕✕ ✕ ✕ Message – Pause During Playback ✕✕ ✕ ✕ Message – Pause During Recording ✕✕ ✕ ✕ Message – Playback Contro l ✕✕ ✕ ✕ Message – Purging ✕✕ ✕ ✕

ES4, ES80,

ES96, ES96R

Message – Reply ✕✕ ✕ ✕ Message – Retrieval Control ✕✕ ✕ ✕ Message – Return Receipt Verification ✕✕ ✕ ✕ Message – Speed Control ✕ NA ✕✕ Message – Notification ✕✕ ✕ ✕ Message Storage – Personal Folders NA NA ✕✕ Message Storage – Message Queues ✕✕NA NA Message – Volume Control ✕ NA ✕✕ Messages – Private ✕✕ ✕ ✕ Messages – Urgent ✕✕ ✕ ✕ Multiple System Languages NA ✕✕✕ Networking (AMIS) NA ✕✕✕ Networking (VPIM) NA NA ✕✕ Paging – Office ✕✕ ✕ ✕ Paging – Relay ✕✕ ✕ ✕ Remote Administration ✕✕ ✕ ✕ Reports ✕✕ ✕ ✕ Shutdown using the Telephone Dial Pad ✕✕NA NA

16 Stratagy General Description 01/03

Overview

Feature/System Comparison Chart

Stratagy Features Flash IVP8 iES32

ES4, ES80,

ES96, ES96R

Single-digit Menus ✕✕ ✕ ✕ Soft Key Control of Voice Mail NA NA ✕✕ Soft Key Control Over Strata Net NA NA ✕✕ System Administrator’s Mailbox ✕✕ ✕ ✕ System Backup ✕✕ ✕ ✕ Token Programming (custom applications,

IVR, etc.)

1,2

✕✕

Toshiba Plug and Play ✕✕ ✕ ✕ User Tutorial (New User) ✕✕ ✕ ✕ Varied Sampling Rates NA NA ✕✕ Voice Forms ✕✕ ✕ ✕

1. Stratagy Flash does not support some IVR tokens.

2. S tratagy Flash and IVP8 do not support fax tokens.

Telephone System Integration Flash IVP8 iES32

ES4, ES80,

ES96, ES96R

Inband Integration ✕✕NA ✕ Toshiba Proprietary Integration (TPI) NA NA ✕✕ SMDI Integration ✕✕ ✕ ✕

Strata System Comp a t ibili ty Flash IVP8 iES32

Legacy Stra t a D K280, DK42 4, DK4 24i , DK24/DK56/DK96

✕✕NA ✕

ES4, ES80,

ES96, ES96R

Strata CTX100 and Strata CTX670 ✕✕ ✕✕

Feature Groups Flash IVP8 iES32

ES4, ES80,

ES96, ES96R

Fax Server NA NA ✕✕ Unified Messaging (UM) NA NA ✕✕ Automatic Speech Recognition (ASR) NA NA Future Release ✕ Text-to-Speech (TTS) NA NA ✕✕ Interactive Voice Response (IVR) NA NA ✕✕

Stratagy General Description 01/03 17

Overview

Feature/System Comparison Chart

18 Stratagy General Description 01/03

Features 2

This chapter presents an overview of available Stratagy standard features. Stratagy ES features provided through the use of Feature Groups are described in Chapter 3 – Stratagy ES Feature

Groups.

Audiotex

System Availability: All systems

By entering select DTMF digits, as directed by audio prompts, a caller can play prerecorded information from Stratagy. This information can consist of general information about the company, such as its address , telephone number and fax number, or it can include specific product descriptions or other information that may be of interest to callers.

Benefit(s)

Provides a company with an automated, cost-effective method to answer customers’ most frequently-asked questions.

Automated Attendant (AA)

System Availability: All systems

The system answers incoming lines and lets callers route their own calls by entering a mailbox number or a Single-digit Menu. If the mailbox is recognized by the system, the call is handled according to the configuration of that mailbox. This configuration may direct Stratagy to dial an extension and, after performing Call Screening (if enabled), pass the call on to the user or execute an IVR application.

Stratagy’s Automated Attendant feature is configured by the System Administrator. The user can also control some features, such as DND and Call Screening, if configured by the System Administrator.

Features can also be changed automatically based on the time of day. For example, the mailbox can be put into the DND mode aut omatically af ter hours and turned off at the beginning of the nex t business day.

Benefit(s)

• Enables callers to direct their own calls and leave accurate and complete messages for the

called part y.

• Extends the company’s telecommunications capabilities and frees receptionists and other

personnel to perform duties other than answering the telephones.

Stratagy General Description 01/03 19

Features

Automatic Message Copy

Automatic Messa g e Co py

System Availability: All systems

A mailbox can be configured to automatically copy all incoming messages into a second designated mailbox’s folder of messages. Both mailboxes retain a copy of the message. The times (start/end ) can be set that the messages are copied a nd a time delay, if one is needed, can be specified. A mailbox can also be programmed to delete a message once it has been forwarded.

In addition, Stratagy ES software enables a user through a touchtone telephone to enable/disable this feature for his/he r mailbox as well as set option s (e.g., designa ted mailbox, start and end ti mes, etc.). The System Administrator can stop (lock out) the user from accessing this feature.

Benefit(s)

• Enables us ers to handle mail more efficiently.

• Enables several different mailboxes to forward any received mail to a central mailbox. Small

companies find this feature useful since it can make them appear to have more personnel than they actually have.

• Provides a forwarding feature for mailboxes. For example, when an employee has left a

company, any new messages can be forwarded to the person’s replacement.

Called Identification

System Availability: All systems

Announces the called party prior to connecting the call. For example, calls directed to a single extension for both “Sales” and “Service” can be answered appropriately, since the words “Sales” or “Service” play before the cal ler is connected. The Syste m Administrator sets this feature on a per-mailbox basis.

Benefit(s)

• Enables two people or departments to share a single extension.

• Message Pooling is also an ad vantage of this f eature. All messag es left after hour s can be stored

in a single mailbox, eliminating the process of checking multiple mailboxes for messages.

Caller ID with SMDI

System Availability: All systems

When a Stratagy syst em i s i ntegrated via SMDI with the Strata CTX/Strata DK telephone systems that support caller ID, the incoming Calling Party ID is played as part of the header information of the message. With the use of the Token Programming Language, Stratagy can also play a specific greeting or route a call based on the telephone number received from the SMDI/Caller ID information.

20 Stratagy General Description 01/03

Caller Confirmation Prior to Transferring

System Availability: All systems

When a caller stays on the line and does not enter any DTMF digits, the system assumes that the caller is using a rotary telephone and the call is transferred to the operator for assistance. In some cases, a “no response” call i s caused by a caller hang up that has gone undetected by the telephone system.

Stratagy can be configured to handle both possibilities by asking for oral confirmation from the caller. Depending on whether there is a response, the call is either transferred to the operator or disconnected.

Benefit(s)

• Eliminates calls being transferred to the operator when the outside caller has already hung up,

making more effective use of the ports and personnel.

• Makes Stratagy easily adaptable to a variety of different telephone environments.

Call Record (with Strata CTX)

System Availability: All systems

Features

Important! Requires SMDI integration with Strata CTX system.

While on an active call, a station user can record the conversation and store it in a Stratagy voice mailbox by pressing an optionally programmed

Note Once the 5HFRU G button is pressed, the Record LED flashes rapidly and there is

approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate.

To stop recording, the user only has to press the paused and restart ed by pr es sing an optionally programmed be given the ability to have the recordings go to their personal mailbox or to an alternate mailbox.

Benefit(s)

The user can keep a record of important phone calls for reference.

5HFRU G feature key on the telephone.

5HFRUG key again. Recordings can also be

Call Record Over Strata Net

System Availability: Stratagy ES

Important! Requires Toshiba Proprietary Integration, Strata CTX Release 2, and Stratagy ES

Release 4 software.

The Call Record to Remote Voice Mail feature works for users in all Strata CTX nodes within a Strata Net multi-system networking configuration. Previously, the voice mail Call Record feature was only available to users in the Strata CTX node hosting the Stratagy ES voice processing system.

365(6 key on the phone. Users ca n

Note The Call Rec ord feature remains only locally suppor ted if the Stratagy voice mail sy stem

is one of the legacy DOS-based platfor ms, i.e. Stratagy Flash, Stratagy IVP8.

Stratagy General Description 01/03 21

Features

Call Queuing

System Availability: All systems

When a user’s extension is busy, Stratagy can be configured to offer the caller the option of either leaving a message or holding until the called extension becomes available. If the caller opts to hold, Stratagy plays “on-hol d music” (or other information such as company name, product name or information). If more than one caller chooses to hold for the same extension, Stratagy queues the callers in the orde r thei r calls were re ceive d. Caller s are per iod icall y infor med of th eir posi tion in the queue.

Benefit(s)

• Provides callers an efficient and friendly method to “wait in line” for the called pa rty.

• Callers hear music/information while they wait and all calls are connected on a first-come

basis.

Call Screening

System Availability: All systems

When a caller enters a user’s mailbox number with Call Scr eening en abled, th e system r equests the caller state his/her name and the name of the company he/she represents. Stratagy records the information, dials the extension, and announces the calling party by playing the recording.

The user enters DTMF digits to accept or reject the call or to route the caller to another user, including an announcement. A rejected caller is prompted to leave a voice mail message for the user.

Benefit(s)

Enables users to:

• Take important calls while routing other calls to their voice mailbox where they can be played

at a more convenient time.

• Prioritize their time more efficiently.

• Reserve certain times or days for specific tasks.

Class of Service (COS)

System Availability: Stratagy ES

System Administrators can create and manage mailboxes with similar attributes using a function called Clas s of Service (COS).

When the System Admini strator changes a feature(s) in the CO S parent, the same feature(s) are changed automatically in all user mailboxes that have been assigned to that COS. In other words, the COS parent enables the System Administrator to do global changes within the dependent user mailboxes.

Overridden fields can be chan ged ba ck using the Revert function for individua l f iel ds or the Reset function to clear the overrides from all fields in the mailbox.

User mailboxes can also be created without dependence on a COS user agent. Mailboxes created in that manner, using the Mailbox User Agent feature, must have the function(s) or settings changed individually.

22 Stratagy General Description 01/03

Copy Mailbox

System Availability: All systems

The Copy Mailbox feature enables the System Administrator to create new mailboxes by copying an existing mailbox.

Benefit(s)

Saves the System Admin istrator time when install i ng new systems, upgrade s and/or syst em reprogramming by providing a template for creating mailboxes.

Copy Range

System Availability: All systems

The Copy Range feature enables the System Administrator to create any number of new User IDs at one time by copying an existing User ID.

Benefit(s)

Saves the System Admin istrator time when install i ng new systems, upgrade s and/or syst em reprogramming by providing a template for creating User IDs.

Features

Copy Mailbox

Direct Transfer to Voice Mailbox (from Strata CTX)

System Availability: All systems

Internal users of the Strata CTX can transfer a call di rectly to anot her user’s Stratagy mailbox without having to wait for the call to firs t forward from the called party’s telephone.

This feature provides an efficient means to deliver cal ler s t o voi ce mai l us ers, for example outside sales personnel, who h ave n ot be en a ssi gned an active telephone extension with in t he Strata CTX. In addition, the Direct Transfer to Voice Mailbox feature does not require a phantom extension number to be programmed within the CTX.

Benefit(s)

Transfe r to Voice Mail simplifies getting a call for a busy or absen t employee to his /her mailbo x. It eliminates the need for the caller to enter the desired mailbox number af ter bei ng conn ect ed to the voice mail system.

Stratagy General Description 01/03 23

Features

Disk Space Notification

System Availability: All systems

Automatically notifies the System Administrator whenever available system disk space falls below a defined threshold.

During installation and configuration, the System Administrator sets the percentage of available disk space that should always remain on the hard drive. When the available space falls below this value, the notification feature is activated. Under normal conditions, the system is checked automatically once per hour to determine the remaining disk space storage.

Benefit(s)

Assists the System Administrator in monitoring the system by automatic notification when disk space reaches a threshold for recording messages.

Distribution Lists

System Availability: All systems

Users can originate up to seven Personal Distribution Lists for the Stratagy Flash and IVP8 or up to 25 for the Stratagy ES. The lists must consist of other system users and the originator can add or delete people at any time.

In addition to Personal Distribution Lists, Stratagy supports system-wide distribution lists available for use by all system users. The System Administrator creates the System Distribution Lists. The Stratagy Flash and IVP8 support seven system distribution lists. The Stratagy ES support an unlimited number of system distribution lists.

Benefit(s)

• Provides the user with a quick -and-easy method of sending messages to lar ge gro ups of people.

Lists such as the “sales force” or “marketing department” eliminates rekeying each time they are needed.

• System-wide lists:

• Save system disk space by eliminating duplication of standard lists.

• Offer the user preset lists that they do no t have to mai ntain.

Do Not Disturb (DND)

System Availability: All systems

When the Stratagy DND feature for a mailbox is activated, calls are processed as if the called extension is not available.

The user through a touchtone telephone can enable/disable this feature for his/her mailbox. The System Administrator can stop the user from accessing this feature and changing it.

Benefit(s)

By setting DND to on at the end of the business day and off at the beginning of the next, call processing is more efficient. Calls during off-hours go directly to voice mail and callers do not have to wait for the extension to ring.

24 Stratagy General Description 01/03

Fax Tone Detection

System Availability: All systems

All Stratagy systems can be programmed to listen for an incoming fax tone when answering incoming lines. If a fax tone is detected, Stratagy transfers the call to the destination extension (designated by the mailbox) of the fax machine.

Benefit(s)

• Improves call processing speed.

• Provides flexibility in call handling.

• Eliminates the need for a separate dedi cated Central O ffi ce (CO) line for the fax machine.

Future Delivery

System Availability: Stratagy IVP8, Stratagy ES

A user can create and address a message to another user, and then mark it for future delivery. The message is not delivered until the designated date and time has been reached by the system clock. A user can also review and/or delete a future delivery message.

Features

Fax Tone Detection

Benefit(s)

Enables users to take advantage of a Stratagy’s pre-set future tim e/day/date capability for sending messages. This is very useful for meeting notices or sending reminders to yourself or others.

Guest User Mailboxes

System Availability: Stratagy IVP8, Stratagy ES

Each user can create Guest Mailboxes for use by clients, friends, etc. The maximum number allowed is set by the System Administra tor on a per -mailbox bas is; therefor e, conservin g available system disk space.

The guest mailboxes can be deleted by the same user who created them or by the System Administrator.

Benefit(s)

• Enables the exchange of confidential information with clients, sales representatives, etc.

• Provides flexibility in creating guest users. In some environments, it can be desirable to allow

some users to create guests while others cannot, and/or to allow some users to create more guest users than others.

Independent Port Greetings

System Availability: All systems

The system can be configured to direct all incoming calls for a given voice port to a specified mailbox. Callers hear the greeting recorded for that mailbox when the port receives a call. Each voice port in the system can be configured to begin processing with a different mailbox, and therefore hear different initial greetings, menu options, processing paths, etc., depending on how the mailboxes are programmed.

Benefit(s)

This feature can be used, for example, by two companies sharing the same Stratagy system or by a company which would like to dedicat e ports for speci fic purposes, suc h as information li nes versus regular Automated Attendant and voice mail lines.

Stratagy General Description 01/03 25

Features

Interactive V oice Re sp ons e (IVR)

Interactive Voice Response (IVR)

System Availability: All systems

Note Stratagy Flash does not support some IVR functions.

Through the use o f Token Programmi ng Language Str atagy sy stems have a numb er of f eatures that enables it to be used for small basic Interactive Voice Response (IVR ) applicatio ns.

Databases can be on Stratagy’s hard drive or reside on a mainframe or other data server and accessed through Stratagy’s serial ports. The Stratagy ES has the IVR Feature Group that enables software developers to create complete IVR applications that can access data through the network connection. Queries can be constructed in a free-form fashion, by using variables that are entered by the caller. Stratagy can be programmed to play this data back to the caller in a number of different ways: as a date, time, monetary value (in dollars and cents), or simply as a number.

Benefit(s)

Stratagy prov ides a rich programming l anguage (se e “Token Programming Language” on page 39 ) for expressing system actions and interactions with the caller, as well as database access.

Mailbox – Function Lock

System Availability: Stratagy ES

Mailbox features can be lock ed by t he Syst em Admini st ra tor using the Lock function provided on the Stratagy ES Administration screens. By locking a field, the System Administrator prevents the user from changing user optio ns (e.g ., DND, call scree ning, et c.) fr om his/ her to uchtone tele phone.

Benefit(s)

• Offers flexibility for setting options by user mailbox. For example, there might be a company

policy against setting the mailbox to the DND mode. For users affected by this policy, the System Administrator sets DND to No, and uses the Lock function to lock the option, so that users are not given the opportunity to change the setting.

• Eliminates unauthorized personnel from changing mailbox settings.

Mailbox – Groups

System Availability: All systems

Groups control which mailboxes a caller can access to leave messages, etc. Each mailbox can belong to as many as four different “groups” designated by the System Administrator. When Stratagy transfers a call, it first determines if the calling mailbox has any group s in common with the destination mailbox. If it does, the transfer proceeds. Other wise , Stratagy switches to a default mailbox for processing based on the current system port number and either blocks or reroutes the call.

Benefit(s)

Group Partitions can be used for several different purposes. For example, if two companies are sharing a single Stratagy system, they may use two different group partition numbers for their respective mailboxes. This blocks the call and prevents callers from inadvertently transferring from one company to the other.

26 Stratagy General Description 01/03

Mailbox – Personal Greeting

System Availability: All systems

Each user can record up to seven personal greetings that are played when the user is unavailable. Although only one greeting can be in effect at any one time, the user can switch between the greetings by enter ing the greeting number, or the System Administrator can pre-schedule diff er ent greetings to play at a certain time and/or day.

Benefit(s)

Enables users to take advantage of having multiple pre-recorded greetings to address different situations - at work but out of the office, in a meeting, home for the day, on vacation, etc. By choosing the appropriate greeting, the user can give more information to callers.

Mailbox – Security Code

System Availability: All systems

Each mailbox in the system has a security code (maximum length 16 digits). The code must be entered by the caller in order to “log into” a mailbox, enabling access to its messages, settings, greetings, etc.

Features

Mailbox – Personal Greetin g

Once logged in, a user can and should change the security code periodically. The System Administrator specifies the initial security code fo r each mailbox and can set a minimum length restriction for the code.

Although the System Administrator can change the code at any time, he/she does not have access to existing mailbox security codes.

Benefit(s)

Restricts access to mailbox features and messages to the authorized user of the mailbox.

Mailbox – T ime Zone Assignment

System Availability: Stratagy ES

Each mailbox of the S tratag y ES can be con figured f or a time z one that is relativ e to the l ocation of the mailbox user. Messages that arrive for a configured mailbox will be date and time stamped based on the time zone defined for the mailbox, not the time zone configured in the Stratagy ES operating system.

Benefit(s)

This feature is usef ul in a net work with a c entrali zed voice mai l system. Fo r example, i f a St ratagy ES system resides in Irvine, California and one of its mailbox users resides in Ogden, Utah, then the mailbox for this user could be configured for the Mountain time zone. If a message arrives for this user, at ten o’clock in the morning Pacific time, the time stamp for the message would be eleven o’clock Mountain time.

Stratagy General Description 01/03 27

Features

Mailbox Number – Varied/Fixed Length

System Availability: All systems

Stratagy supports mailboxes of up to eight digits, or 100 million different possible mailbox numbers. Due to hard drive storage limitations, not all 100 million Stratagy mailboxes can be installed. The maximum number of installed mailboxes is dependent on the customer application.

Varied Length Mailboxes: Mai lbo x nu mb er s may vary in length and are non-c onf li cting. That is, both “111” and “1111” can be separate mailboxes, and both can be used by the system. Thus, no mailboxes are ever precluded.

Fixed Length Mailboxes: Mailbox numbers can also be set to a specific length based on the first digit (0~9) used. For example: all mailbox numbers starting with “1” are three digits long. Therefore, “111” is a valid mailbox number and “1111” is not. Fixed Length mailbox numbers enable Stra ta gy to process calls immediate ly af te r the last fixed length digi t is dialed, and does not require a

Benefit(s)

Provides flexibility in mailbox numbering.

 digit or time-out to indicate the end of a mailbox number.

Message – Continuous Delete

System Availability: All systems

A user can enter a DTMF command that deletes several messages at one time. The number of messages deleted is based on a preset length of recorded time (designated in minutes) and therefore v aries. The messages deleted are those whose cumulative time is equal to, or less than, the designated number of minutes.

Important! The deletion star ts wit h the first message in the queue and continues until the preset

time has expired. Both heard and unheard messages are deleted. If there are two queues - new and saved - the deletion occurs only in the queue the user is in when continuous delete is requested.

Benefit(s)

Transcription services that ar e accustomed to working from audio tape recordings rather than directly from voice mail recordings would find this feature useful. This feature can also be used with the Message Playback—Continuous feature.

Message – Continuous Playback

System Availability: All systems

A user can enter a DTMF command that plays several messages at one time without stopping between each message. The number of messages played is determined by a preset length of recorded time (designated in minutes) and therefore varies. The number of played messages is those whose cumulative time is equal to, or less than, the designated number of minutes.

Benefit(s)

28 Stratagy General Description 01/03

Message – Date and Time

System Availability: All systems

Prior to playing the contents of the a message, the System Administrator can configure each mailbox or group of mailboxes to automatically play the date and time the message was recorded.

If the mailbox is not configured to play the date/time automatically or the user wants it replayed after hearin g the message, this feature enables the u ser to enter DTMF command s and play the date/time of the current message.

Benefit(s)

Enables the user to effectively answer messages (e .g., a messag e states “I will be in the office for the next hour).

Message – Forwarding

System Availability: All systems

Enables a user to send a played messag e to ot her user s in Stratagy. In forwarding the message, the originating user ca n optio nal ly rec ord comment s tha t prec ede the message when i t is p layed b y the recipient(s).

Features

Message – Date and Time

A message cannot be forwarded if the original message is marked “private” or to a user who does not share a common group number with the sender.

Benefit(s)

Enables users to easily share information in a received message.

Message – Notification

System Availability: All systems

Each mailbox can have up to 10 notifications on Stratagy Flash and IVP8, and an unlimited number of notification records on Stratagy ES. The System Admi nis tr at or pr ogr ams e ach mail box with specific notification methods (message waiting lights, pagers, voice, etc.) and the time/day when the notification record applies. The repeat count and interval for retrying the notification is also set.

Each notification method is a flexibl e dial stri ng enabling Stratagy to be used with almost any kind of PBX or notification method, including cascade notification. Users can be given the option to change certain variables (i.e., telephone number) of a notification record or cancel a record from any tone-dialing telephone.

Notifications can be triggered by a number of different events. The most common event is the receipt of a new message. Notification types are:

• Normal - all new message s. The user can be notified by any combi nat i on of l ig hti ng a message

waiting light, or calling a home phone, cellular phone or any off-premise location.

• Relay - The caller is prompted to enter their telephone number. The telephone number is then

forwarded to the Stratagy user’s display pager.

• Pickup - Turns off the Stratagy user’s message waiting light after messages in the New

Message queue are played.

• Urgent - A separate notification from Normal that notifies the user of a message that has been

marked as Urgent by the sender.

• Disk Space - Alerts the System Administrator when available hard drive space is low (see

“Disk Space Notification” on page 24 for more information).

• Panic - Alerts the System Administrator in the event of an unsuccessful restart during

Automatic System Recov ery.

Stratagy General Description 01/03 29

Features

Message – Pause During Playback

Note The Panic notification is supported by the Stratagy Flash and IVP8.

Benefit(s)

• Flexible notification records enable Stratagy to be used with almost any kind of PBX or

notification method.

• Enables users to recei ve no tifica tion by the best method f or them. Fo r ex ample, some one in t he

field can receive a pager notification while another person in the office receives a message waiting light.

• Availability of a separate Urgent notification type for Urgent message notification adds to

Stratagy’s flexibility. Users might, for example, want to be notified by pager only when an Urgent message arrives.

Message – Pause During Playback

System Availability: All systems

While playing a messag e, a user can at anytime pause the pl ayba ck for a predetermined amount of time (default is 30 seconds) by pressing the appropriate key on the DTMF telephone dial pad. Pressing any key before the 30 seconds has transpired, causes playback to resume immediately. While the playback is paused, Stratagy is sile nt.

Benefit(s)

Enables a user to pause a message when an interruption occurs (e.g., someone coming into the office) and resume playback without losing continuity in the message.

Message – Pause During Recording

System Availability: All systems

While playing a message, a user ca n at anytime pause the recordi ng for a predete rmined amount of time (default is 30 seconds) by pressing the appropriate key on the DTMF telephone dial pad. Pressing any key before the 30 seconds has transpired, causes recording to resume immediately. While the recording is paused , Stratagy is silent .

Benefit(s)

Enables a user to pause a message when an interruption occurs (e.g., someone coming into the office) and resume recording without losing continuity in the message.

Message – Playback Control

System Availability: All systems

Enables the user to control message playback by pressing the appropriate keys on a DTMF telephone dial pad. The following options are available:

• Replay the current message from the beginning.

• Play the previous message. If the user is playing the first message in the queue when this

feature is used, Stratagy goes to the bottom of the queue and plays the last message.

• Play the next message. If the user is playing the last message in the queue when this feature is

used, Stratagy goes to the top of the queue and plays the first message.

• Skip forward or backward in the current recording.

30 Stratagy General Description 01/03

Benefit(s)

• Useful to users who want to write down a long phone number or other information in a

message.

• Enables a user to skip forward in a previously-heard message to get one particular piece of

information.

Message – Purging

System Availability: All systems

The system can be configured to “purge” or delete messages on a mailbox-by-mailbox basis in a configurable number of days after they have been heard. Unheard messages are never purged.

A user, logging into his/her mailbox, is informed of any messages(s) that will be purged. Before exiting the mailbox, the user is reminded that the messages will be purged upon logging out. The default value is zero days, meaning that no purging is ever performed.

Benefit(s)

• Enables the System Admin istrator to have better control of disk sp ace utilization within the

system.

• Guarantees that old messages are eventually deleted.

Features

Message – Purging

Message – Reply

System Availability: All systems

When one Stratagy user sends a voice mail to another, the recipient can send a reply without entering the sende r’s mailbox number. While listenin g to the message, a singl e DTMF digit can be entered and a reply message recorded.

If the message was not r ecorde d from a user’s mailbox, the recipient may still re ply to the message but must enter the destination mailbox number.

Benefit(s)

Makes Stratagy easier and faster to use by reducing the amount of digits that must be keyed into the system when replying to a message.

Message – Retrieval Control

System Availability: All systems

Selects the order in which messages play. By default, Stratagy plays any message marked Urgent first. All norma l m ess age s ( i . e., me ss ages not marked urgent) a re pl aye d next. If there are multip le urgent and/or normal messages, Stratagy automatically plays them in the order received (in “FIFO” first-in first-out order). For example, urgent messages would be played first in FIFO order and then normal messages next in FIFO order.

Using this feature, you ca n cha nge the order in which multiple messages ( urgent and normal) play to a “LIFO” last-in first-out order.

Benefit(s)

Enables users to play messages in the desired order, while still playing urgent messages first.

Stratagy General Description 01/03 31

Features

Message – Return Receipt Verification

System Availability: All systems

When a user sends or forwards a message to another user, the message can be m arked for return receipt verification. When the message is played (partially or completely) by the recipient, Stratagy automatically sends a notification message to the sender.

The sender, when he/she plays the notification announcement, hears the original message and the date and time the message was heard. The recipient is not notified that return receipt verification was requested and cannot circumvent this procedure.

Benefit(s)

Confirms that important instructions or information that are included in a message have been heard.

Message – Speed Control

System Availability: Stratagy Flash, Stratagy ES

Stratagy permits real-time speed control of messages during playback. While listening to messages, a user can press the appropriate DTMF keys on the telephone dial pad to change playback speed. The playback increase speed (1~4) is selected by the System Administrator.

This feature incorporates pitch control to maintain voice quality during faster message playback.

Benefit(s)

Expedites message playback by listening to long messages at a faster speed.

Message – Storage

Personal Folders

System Availability: Stratagy ES

A user’s messages can reside in up to nine folders—one new, one saved and seven personal message folders created by the user for the purpose of saving his/her own messages. The personal message folders are only for the use of the originator.

Note In Stratagy Flash and IVP8, messages are similarly stored in Message Queues.

Benefit(s)

Enables users to categorize and organize saved messages in general topics, e.g., “messages from Toshi ba America.”

Message Queues

System Availability: Stratagy Flash, IVP8

A user’s messages resi de in one of tw o Message Queues: New message queue – Store s unhe ar d mess age s and pending messages (a message heard for more

than two seconds). Saved message queue – Stores messages that the user saved or that was automatically saved by

Stratagy after the entire message played.

Note In Stratagy ES, messages are similarly stored in Message Folders.

Benefit(s)

Storing new and saved messages in separate queues provides the user the ability to better manage their messages.

32 Stratagy General Description 01/03

Message – Volume Control

System Availability: Stratagy Flash, Stratagy ES

Stratagy permits real-time volume control of messages during playback. While listening to messages, a user can press the appropriate DTMF keys on the telephone dial pad to increase or decrease the volume. There are 17 levels of volume control. Each step increases or decreases the playback volume by 3 dB. The system default is the middle positi on, allo wing ei ght steps in eith er direction.

Benefit(s)

Users can use this feat ure to compens ate fo r overl y loud or soft r ecordi ngs, to o vercome un usu ally loud background noise level (e.g., a busy airport), or to compensate for telephones that play back at a low level (e.g., some cellular phones).

Messages – Private

System Availability: All systems

A caller can mark a message “private,” meaning the message cannot be for war ded by the recip ient to another user. The recipient is tol d th e me ss age has the Private attribute set when lis ten ing to the message.

Features

Message – Volume Control

Benefit(s)

Ensures the confidentiality of the information in the message.

Messages – Urgent

System Availability: All systems

A caller can mark a message Urgent. The message is given the top priority in the playback order. The recipient, upon entering the mailbox is informed of the Urgent message. In addition, the System Administrator can set a notification record to use pager notification exclusively whenever messages are received in the Urgent Me ssage Folder (see Notifica tion—Message feature).

Benefit(s)

Ensures that Urgent messages are heard as soon as possible.

Multiple System Languages

System Availability: Stratagy IVP8, Stratagy ES

Stratagy i s desi gne d t o be able to communicate in di fferent languages from th e standard American English. This includes the system prompts that give callers and users instructions for message recording and mailbox management.

Within a Stratagy ES system each mailbox can be assigned to one or more of the configured languages, so greetings and instructions for message recording are spoken in the predefined language. In addition, multiple languages can be assigned for the LCD Soft Key Control of Voice Mail feature with the Strata CTX phone system.

American English is the s ta nda rd language of Stratagy. Other languages f or sys te m p rompt s i n t he Stratagy IVP8 a nd S trat agy SES sys tems, as well as the Voice Mail Soft Keys in the S tra ta gy ES is a custom option that i s avail able from Toshiba TSD’s Integrate d Softwa re Solu tions Group. Pl ease contact a TSD Regional Sales Manager for more details.

Benefit(s)

Provides companies who do business with overseas customers with a multi-language voice mail system.

Stratagy General Description 01/03 33

Features

Networking (AMIS)

System Availability: Stratagy IVP8, Stratagy ES

Stratagy software supports industry standard AMIS analog networking. The AMIS analog networking protocol ena bles Stratagy to pass voice messag es to any remote vo ice mail syste m tha t supports the AMIS analog protocol.

Note The AMIS analog networking specification does not support transmission of a fax

message over the AMIS analog network.

Benefit(s)

AMIS enables a Stratagy mailbox user to send, receive and reply to relayed voice messages over an analog telephone network.

Networking (VPIM)

System Availability: Stratagy ES

Voice Profile for Internet Mail (VPIM) is an industry standard process that facilitates server-toserver message exchange over the Internet between VPIM compliant voice processing systems from different manufactur ers. VPIM can e xchange bot h voice and f ax messages as l ong as the y are of the format dictated by the VPIM standard.

Benefit(s)

One excellent use for VPIM with the Strat agy ES is in a networked ente rprise where there are multiple CTX phone systems supporting multiple Stratagy ES systems or VPIM-compliant systems from other manufacturers. Though a centralized voice mail system would be the preferable configuration for a network, some companies may already own multiple voice mail systems and it may be more cost effective to upgrade them to VPIM compliance.

Paging – Office

System Availability: All systems

This feature enables individual users to receive a page over the office telephone system or overhead paging syst em automatic ally v ia S tra tag y ES. Stratagy ES places the call on hold or park and makes a prerecorded page announcement using the DTMF access codes. The System Administrator configures this feature for each mailbox using tokens.

Benefit(s)

Assures users that they will not miss important telephone calls.

Paging – Relay

System Availability: All systems

Relay Paging streamlines Notification—Message by permitting the caller to enter a telephone number while the user’s greeting plays. The system pages the user but the pager displays only the telephone number entered by the caller.

Benefit(s)

Shortcuts the normal procedure, enabling the user to return calls more promptly.

34 Stratagy General Description 01/03

Remote Administration

Stratagy Flash, IVP8

The Remote Administrator has full screen access to th e system (protected by two different passwords), includin g all available system fea tures. The Remote Administrator can at any time dial into the system, via modem, from any PC running the Stratagy remote access software.

Note Stratagy Flash requires an optional external 2400 baud modem to support this feature.

Benefit(s)

Assists the System Administrator in diagnosing problems and managing Stratagy ES from different remote sites.

Stratagy ES

Using the standard internal modem and pcANYWHERE (ES4, ES80, ES96, and ES96R) or NetMeeting (Stratagy iES32) software, Toshiba Authorized Dealer Technicians or Toshiba Technical Support Engineers have full screen access to the system, including every available system feature. Windows NT RAS is also available for remote connectivity through a network.

Reports

Features

Remote Administration

Stratagy Flash, IVP8

The System Administrator can generate an almost unlimited number of different reports covering system activity and programming. The report’s columns represent fields of the User screen, and can includ e either all or a subset of User IDs in the s ystem.

Benefit(s)

• Produces a written record (report) of Stratagy programming to show the statistical information

recorded for each mailbox.

• Measures system activity and usage.

• A report can be used as a template to eliminate re-keying new reports.

Stratagy ES

The System Administra tor ca n gener ate a number o f dif f erent repor ts cov er ing sys tem act ivit y and programming. The System Administrator can view, print or save a report to file. Each report is formatted into a Seagate Crystal Reports one of a number of databases, spreadsheets, and file formats offered by Crystal Reports.

There are two sets of report options available:

• Report Option 1 contains a predefined set of comprehensive reports covering statistics for

ports, calls, messages, system information, and mailbox information. The reports are:

• Individual Port Statistics

• Port Group Statistics

• All Port Statistical

• Mailbox Call Processing Stat istics

• Mailbox Usage Summary

• Mailbox Info and Status

• Mailbox Message Sta tistics

• System Info rmation

These reports are easily accessed through a screen enabling the System Administrator to run one or more of the reports and to designate the time period the report is to cover.

™ database. These reports can then be exported to any

Stratagy General Description 01/03 35

Features

Shutdown Using the Telephone Dial Pad

• Report Option 2 enables you to customize a rep ort for use r mail boxe s and AMI S Gateway and

Proxy mailboxes. The report columns represent fiel ds of the User screen, and can include eit her all or a subset of mailboxes in the system.

Shutdown Using the Telephone Dial Pad

System Availability: Stratagy Flash, IVP8

This feature enables the System Administrator to shut down the Stratagy system software using the telephone dial pad. To use the feature, the System Administrator accesses User ID mailbox 983 and enters the security code.

At the time of the shutdown request, all inactive channels are taken off-hook. All active channels are given a 60-second time delay to complete processing the current activity. After 60 seconds, they are dis connected and the Stratagy system software shuts down . Stratagy’s power remains on.

Benefit(s)

• Provides the System Administra tor with a safe way to shut down the St ratagy sys tem for power

off without having to directly access the system.

• Prevents file co rrupt ion th at coul d occu r i f S tra tagy soft ware i s sti ll run nin g when th e syst em i s

powered off.

Single-digit Menus

System Availability: All systems

The System Administrator can define the single-digit menu number(s) for each mailbox. While a user’s greeting plays, a caller can enter one of these DTMF digits to select an option on the menu, such as a personal assistant, Call Queuing, the operator, or access to an application such as office paging or Audiotex.

Benefit(s)

• Enables Audiotex menu hierarchies. Each mailbox can be configured as an “Information-only

mailbox.” The mailbox plays the information and then processes the call to another mailbox, either chosen by the caller by pressing a menu button, or to a default mailbox specified by the mailbox’s Chain field.

• Redefines the Operator (0). Employees can have callers press 0 and be transferred to their

personal assistant rather than the general corporate operator.

36 Stratagy General Description 01/03

Soft Key Control of Voice Mail

System Availability: Stratagy ES

Important! Requires Toshiba Proprietary Integration.

The Liquid Crystal Display (LCD) of digital telephones on the Strata CTX, provide a visual presentation of the options within Str atagy mai lbox menus (s ample shown at right). Depending on th e size of the LCD screen, some or all of the menu options are available by pressing corresponding sof t keys loca ted next t o the desi red option or function.

When the digital phone is idle and a message arrives for an extension on the phone, the Msg LED is activated and the LCD shows the number of new and saved messages that are currently in the mailbox. If any of the messages are marked urgent, the LCD shows the number of new and urgent messages instead.

After a successful login to a mailbox, the LCD presents the mailbox Main Menu options—play messages, send messages, and manag e mailbox. Selec ting any one of these optio ns prese nts a new LCD with the next available menu options.

Features

Soft Key Control of Voice Mail

Note For general information on using Soft Keys on your phone, please see the Strata CTX

3000/2000-series Telephone User Guide. See the Strat agy ES User Guide for a sample list

of available Soft Keys.

Benefit(s)

The user is able to view the mailbox menu options at a glance, enabling users to more efficiently and effectively navigate mailbox menus.

Soft Key Control Over Strata Net

System Availability: Stratagy ES

Important! Requires Toshiba Proprietary Integration, Strata CTX Release 2, and Stratagy ES

Release 4 software.

Stratagy ES as the centralized voice mail s ystem serving users in mul tiple Strata CTX s ystems networked together with Strata Net offers the user soft key control of voice mail as described above.

This feature works for users in all Strata CTX nodes in a Strata Net multi-system networking configuration. Previously, this feature was only available to users in the Strata CTX node hosting the Stratagy ES voice processing system.

Note The Soft Key Control feature remains only locally supported if the Stratagy voice mail

system is one of the legacy DOS-based platforms, i.e., Stratagy Flash, Stratagy IVP8.

Benefit(s)

????

Stratagy General Description 01/03 37

Features

System Administrator’s Mailbox

System Availability: All systems

Stratagy has a specia l mailbo x known as th e System Admin istr ator mai lbox. It is Mail box 999 and the System Administrator can access it through the telephone just as any other mailbox. The mailbox number (999) cannot be assigned to another mailbox number.

Through the mailbox, the System Administrator can perform the following functions:

• Record or delete a system announcement

• Record busy-hold music

• Lock and unlock user mailbox

• Review the system status

• Add, delete or reset a mailbox

• Reset security code

• Set the system date and time

• Add the us er’s name to the directory

• Record or change the instructional greeting

Benefit(s)

Enables the System Administrator to perform these functions from a telephone, without the need of a monitor/keyboard.

System Backup

System Availability: All systems

Stratagy Flash, IVP8

Database information, gre eting s, and messag es ca n be backed up ont o flopp y disks ind ividua lly or in any combination. Stratagy estimates the number of floppy disks required.

In the event of a replaced system or fatal error, the backup would be used to restore the system configuration.

Benefit(s)

• Greatly reduces the programming time of a repaired or upgraded system.

• Reduces the downtime of the customer’s system.

Stratagy iES32

Database information, greetings, and messages can be backed to a network server through the iES32’s 10/100TBase network connection.

Stratagy ES4, ES80, ES96, ES96R

Using the W indows NT Backup pr ogram, c ustomer confi guration databa se informa tion, gre etings , and messages can be backed up onto an optional tape drive.

38 Stratagy General Description 01/03

Token Programming Language

System Availability: All systems

While Stratagy provides an easy configuration of mailboxes for standard features (Audiotex, Automated Attendant, Voice Messaging, dialing a standard extension, etc.), it can create even more sophisticated applications by using the powerful Token Programming Language.

Tokens can perform functions as simple as a hookflash, and as co mp li cat ed as an IVR application. But the real power of the Token Programming Language is the ability to create sophisticated application solutions.

Note Fax tokens are not supported by the Stratagy Flash or IVP8. Some IVR tokens are not

supported by the Stratagy Flash.

Benefit(s)

With the versatility and power of the Token Programming Language, Stratagy can be used to accomplish many tasks which cannot be done using other voice mail/Automated Attendant systems.

Toshiba Plug and Play

Features

Token Programming Language

System Availability: All systems

Each Stratagy system has been preprogrammed at the factory for plug and play (out-of-box) operation with the following Toshiba telephone systems:

• Stratagy Flash — Strata DK14 and DK40i

• Stratagy IVP8, iES32, ES4, ES80, ES96, ES96R — Strata CTX

By using these plug-and-play configurations, the installer does not have to program in-band integration strings, ringback patterns, or make other system configuration changes. In addition, Strata CTX default extension numbers and user parameters are also preprogrammed in Stratagy Flash and Stratagy IVP8.

Complete in tegration wi th the following Strata DK plu g-and-play c onfiguratio ns (without default User IDs and extension mailbox installations) is also available from a menu.

• Strata DK14 (F lash only)

• Stratagy DK14 w/SMDI (Flash only)

• Strata CTX100

• Strata CTX100 w/SMDI

• Strata CTX670 Basic

• Strata CTX670 Basic w/SMDI

• Strata CTX670 Expanded

• Strata CTX670 Expanded w/SMDI

Speeds up the installation process and greatly reduces the chance of errors, since it uses pre-installed configuration files already tested with each Toshiba telephone system.

Stratagy General Description 01/03 39

Features

User Tutorial (New User)

System Availability: All systems

A first time user of Stratagy automatically hears a user-friendly tutorial upon logging in to his/her mailbox. The tutorial walks the user through the process of:

• Recording his/her name (if required)

• Recording a personal greeting for the mailbox

• Changing the security code

Once the Stratagy tutorial is completed successfully, the mailbox is ready for use.

Benefit(s)

The User Tutorial walks the new Stratagy user through the steps of customizing their mailbox, thereby reducing training time for new Stratagy users.

Varied Sampling Rates

System Availability: Stratagy ES

The system can be programmed to play different types of recordings at different “sampling rates.” In general, the higher the sampling rate, the more accurate the digital recording of the incoming sound, and the better the reproduction. However, using a high sampling rate means that more disk space is taken by a given recording.

Since companies wish to present the best possible “appearance” to their callers, and greetings usually represent only a small fraction of the system’s disk space, Stratagy ES is configured to record greetings at a higher sampling rate of 64Kbps (kilobits per second) than regular voice messages (32Kbps). The sampling rate for greetings and for voice message recordings can, however, be individually set by the System Administrator during system installation and configuration.

Note Stratagy Flash and IVP8 and do not support this feature. The IVP8 sampling rates are

fixed at 64 kbps for system prompts and greetings, and 32 kbps for voice message recordings. The Stratagy Flash sampling rates are fixed at 24 kbps for system prompts, greetings and voice message recordings.

Voice Forms

System Availability: All systems

The system can be configu red to pr ompt a cal ler with a s eries of quest ions an d th e voice r espons es concatena ted and store d as a single message in the associated mailbox. Ques tions are reco rded as greetings, either in that mailbox or in others. The “Q” token is used to implement this feature (for more details see Token Programming in the Stratagy Installation and Maintenance Manual or the Stratagy ES Installation and Maintenance Manual).

Benefit(s)

Voice Forms are an excellent way to collect information from a caller. Questions could be “What is your name?”, “What is your address?”, and “What is your phone number?” In response, a single message containing the responses are stored, e.g., “John Smith, 123 Apple Drive, Irvine, California 92718, (949) 555-1234.”

40 Stratagy General Description 01/03

Telephone System Integration

Stratagy can be configured to work with various telephone system integrations.

In-band Integration

System Availability: Stratagy Flash, IVP8; Stratagy ES4, ES80, ES96, ES96R

Many telephone systems (PBXs) can be configured to provide information to Stratagy about an incoming call by preceding it with one or more DTMF digits. Stratagy can then be configured to receive and interpret these DTMF strings. These DTMF strings are known as In-band Integration or In-band Signaling.

Data is passed in both dir ections: the PBX informs the Automated Attendant /Stratagy syste m about each incoming call, and the Stratagy sends instructions to the PBX to turn message waiting lights on or off, as appropriate.

Benefit(s)

• Enables users to see when they h ave mes sages in thei r mai lbox b y li ghting the message wait ing

light.

• Provides joint handling of call transfers by the telephone system and Stratagy, enabling callers

to go directly to the user ’s mailbox and personal greeting when busy or RNA.

Features

Telephone System Integration

• Processes calls f aster so that the S trat agy voice po rts ca n be used fo r an swering additi onal ca lls

rather than m onitoring transfers.

Toshiba Proprietary Integration (TPI)

System Availability: Stratagy ES

TPI is a method used by the Str atagy ES to communicate more completely and effec tively wit h the Strata CTX telephone system. Stratagy ES systems use this integrati on to support the soft key control of voice mail feature.

Note See the S trata CTX DKT30 00/2000- Serie s Telephone User Guide for information on these

phone features.

SMDI Integration

System Availability: All systems

SMDI integration is available on all Stratagy systems. SMDI is an industry standard interconnection made via an RS-232 data connection that passes the integration information “packets,” dependent upon the PBX capabilities. Similar to Inband Integration, data is passed between the PBX and the Stratagy system about each incoming call, and Stratagy sends instructions to the PBX to turn message waiting lights on or off, as appropriate.

In addition, all S tratagy systems use SMDI to suppor t the Call Record fe ature with the S t rata CTX. Benefit(s) SMDI integ ration offers im proved call h andling since the Stratagy system is informed about each

call as it arrives, and immediately performs the appropriate call processing. SMDI is also faster and more efficient than DTMF inband integration.

Stratagy General Description 01/03 41

Features

Telephone System Integration

42 Stratagy General Description 01/03

Stratagy ES Feature Groups 3

Feature Groups expand the standard voice processing features of the Stratagy product family by providing such advanced feature functionality as Fax Server and Unified Messaging. Offered exclusively for the Stratagy iES32, ES4, ES80, ES96, and ES96R, Feature Groups are mainly comprised of software components. However in the Stratagy ES, some Feature Groups require both software and hardware.

A majority of the Feature Groups are implemented using an advanced technology, such as ASR and TTS.

This chapter includes so me det ai l on t he technology of Feature Groups, as well as a descr ipt ion of each of the Feature Groups.

Note Unless otherwise noted, all references to Stratagy ES in this chapter refer to all

Stratagy ES products—iES32, ES4, ES80, ES96, and ES96R.

Enabling Feature Groups

Feature Groups are enabled on the Stratagy ES system by:

• Placing an order for the desired feature group with an Authorized TSD Dealer.

• Loading Feature Group software

• Remote enabling of the Stratagy Activation Module (SAM) for the desired feature by Toshiba

It is not necessary for the Feature Group software to be loaded prior to enabling the feature in the SAM.

Feature Group Software

The software for all rele as ed Stratagy ES Feature Groups can be found on the Stratagy ES System Software CD-ROM that is shipped with each Stratagy ES system. Following the instructions in the Stratag y ES Installation and Maintenance Manual, technicians can upload the necessary software. Even though the software may be loaded on the system, the specific Feature Group is not operational until the SAM has been enabled for the feature.

Stratagy Activation Module (SAM)

The Stratagy ES SAM provides an efficient means for enabling Feature Groups. A coded packe t that is unique to th e specific system is relayed back t o Toshiba TSD along with the target s yst em ’s remote telephone number and an order for the desired feature. Toshiba personnel then call into the system and update the SAM with new data, unlocking the feature for use.

Stratagy General Description 01/03 43

Stratagy ES Feature Groups

Fax Server

With the Fax Server feature group, the Stratagy ES system serves as the central hub for fax messaging and transmission.

To use fax with the Stratagy ES:

• A Intel GammaFax board and D/41ESC or D/160SC-LS voice board must be installed.

• The fax feature must be electronically activated by Toshiba using the SAM installed on the

parallel port of the Stratagy ES.

To send a fax from a user’s computer using the Stratagy ES Fax Server, the Custom Fax Printer Driver must be installed on the clie nt computer.

Note Due to its card slot limit, the Fax Server Feature Group is not available on the ES4.

To use fax with the iES32, the fax feature must be electronically activated by Toshiba using the SoftSAM. The iES32 will support two channels of fax for each active group of eight voice ports; i.e., a four or eight-port iES32 supports two channels of fax while a 12 or 16-port sys tem sup ports four channels of fax. If the Fax Fea ture Gr oup is ena bled on t he iES32, t he addit ional fax cha nnels are automatically included when the voice port capacity is upgraded.

Fax Mail

With Fax Mail, the system accepts a fax document as a mailbox message. Just as with the voice recording, the fax is “recorded” and stored in the user’s mailbox on the system’s hard drive. A typical page of fax text is equ al to approxima tely 15 second s of voice stor age. When the user pi cks up messages, those containing faxes are identified.

Users can retrieve the fax documents in one of two way s: Fax Message Immediate Retr ieval or Fax Message Rem ote Retrieval. Either a specific fax mess age or all fax messages currently in the mailbox, can be sent to a defined fax machine (Fax Back), sent immediately to the user if calling from a fax machine (Fax on Demand), or automatically faxed to a predefined fax machine upon receipt (AutoFax Print).

When coupled with the Unified Messaging Feature Group, the fax messages can appear in the user’s e-mail inbox.

Benefit(s)

This feature is particularly useful for business people who travel frequently. Callers wishing to send faxes “upload” the fax messages into the Stratagy ES system. When the business person picks up messages, any fax message s can b e ret ransmit ted t o a fa x devi ce such as a p ortab le computer or a hotel fax machine. The u ser s greet ing sho uld prov ide the cal ler wi th inst ructi ons for trans mit ting a fax.

Immediate Retrieval (Local)

To imm ediately retrieve a fax mes sage, the user must call from a fax machine with a hand set (or other device capabl e of re ceivi ng a f ax where prompts can be heard and DTMF tone s tra nsmitted) . The user reviews the message, is prompted that the message contains a fax, and the number of pages. The user is prompted to press the Start key on the fax machine, and Stratagy ES begins transmitting the fax over the connection. When the fax has been transmitted, the call is disconnected.

44 Stratagy General Description 01/03

Stratagy ES Feature Groups

Remote Retrieval

T o retrieve a fax message remotely, the user can call from any DTMF telephone. The user reviews the message, is prompted that the message contains a fax, and the number of pages. The system prompts the user to enter the telephone number of a fa x machine (e.g., a machine made available by a hotel) and the fax message is queued for immediate delivery.

A number of fax messages can be queued during one call. Each message is sent separately to the indicated telephone number (s ), wit h aut omat ic re tr y if the destination fax machine is busy or does not answer.

Fax On Demand/Fax Back

Similar to Audiotex, Fax on Demand and Fax Back enable a caller to receive printed information (e.g., product brochures, price lists, etc.) from the Stratagy ES system. The transmission can be done over the same telephon e call (“single-call”), or the fax can be queued for later transmission (a “two-call” arrangement). Mult iple-fax docu ments can be transmit ted in a single-fax telephone call, depending upon the system’s programming.

Stratagy ES can be programmed to allow callers to choose the documents to be faxed via several different applications, e.g., single digit menus or database reference.

Fax on Demand and Fax Back can be used separately or in conjunction with each other.

Fax Server

Benefit(s)

• Enables a caller to retrieve automatically “printed” information from the Stratagy ES system.

• The availability of fax documents complements info rmational audio recordings.

• Provides the customer with the best method for their application—“one” or “two-call” method.

Fax Broadcast

A custom IVR application enabling single or multiple fax documents to be transmitted to a single or multiple list of clients that are stored in a database.

Benefit(s)

Provides a method to transmit fax documents such as form letters, product literature and promotions, etc. to a list of customers.

Client Fax Printer Driver

Any documents on a user’s comput er that can be printed us ing the Microso ft-based print ut ility can also be faxed.

With the aid of the custom Stratagy ES Client Fax Printer Driver, when a user selects ‘Print’ and chooses the Stratagy ES Fax as the printer device, the document is sent through the LAN to the Stratagy ES. Stratagy ES allocates a voice port, applies fax resources and sends the document like a fax to the destination fax machine. Users can also send documents into other users’ mailboxes where they are stored as fax messages. In addition, a customizable cover page can be added that can include the name and number of the destination, as well as an editable comments field.

Direct Fax Message

Enables callers calling from fax machines to fax documents directly into user’s mail boxe s. Callers can record a comment as a preface to the fax message.

Stratagy General Description 01/03 45

Stratagy ES Feature Groups

Automatic Speech Recognition (ASR)

Unified Messaging with Fa x Server

When bundled with the Fax Server feature group, UM offers the user an efficient and easy way to manage all types of messages, saving time and trouble. Fax messages that arrive in a user’s mailbox display as incoming Stratagy ES messages in the user’s e-mail client inbox.

By using the Toshiba proprietar y Outloo k integ rati on for UM , the user can cli ck on th e mess age to display a custom e-mail form. If a fax is attached to the message, the form displays a fax button. Clicking on the fax button launches any program designated by Windows for loading Tagged Image File Format (TIFF), a standard image file format, and the fax document displays on the desktop. A ny fax viewer software that is compatible with TIFF will work.

See “Unified Messaging (UM)” on page 47 for details on using the UM with the Fax Server.

Automatic Speech Recognitio n (ASR)

Note Currently not available with iES32.

ASR is the term for recogn izing human speech. It is u sed in applica tions where the information collected from the c aller is dif fi cult t o enter using a t ouch tone phon e, or wher e the cus tomer want s to create a more natural, user-friendly imag e with automation.

ASR AA Feature Group

The ASR AA Feature Group is a ho st-based applica tion, meani ng that it uses the nat ive CPU of the Stratagy ES to provide the necessary processing power. No additional speech-related hardware is required. A maximum of eight channels of ASR AA can be invoked simultaneously.

Since the resident processor within the computer provides the processing power for ASR AA, Toshiba suggests that when multiple processor-intensive applications (such as TTS) are desired that the Stratagy ES96 or ES96R be selected.

The ASR AA Feature Group supports up to 250 names in its directory, and comes with a User Login and Quick Message feature. The ASR AA Feature Group enables the user to call Stratagy ES and:

• speak a user’s name to reach an extension

• speak a command to log in to his/her mailbox

• say “send message” or “quick message” to send a message to a user

The ASR AA Feature Group includes two channels of ASR resources. Additional ASR resources can be purchased in two channel increments (up to a maximum of eight channels).

Important! Ports that ar e confi gur ed for ASR AA can only ac cept inbound voi ce mail integrati on

using Simplified Message Desk Interface (SMDI). DTMF in-band integration is not supported on these ports. If DTMF integration is necessary, additional ports not configured for ASR AA are required.

Important!

• The Stratagy ES ASR AA requires the D41ESC (part # SES-DL-P4-SC) voice board to provide

echo cancellation. The other Intel voice boards available for the Stratagy ES do not provide echo cancelling and cannot be used.

The following requirements apply for an ASR AA system:

• the Stratag y Activati on Module (SAM) must be ac tivated for the f eature by placing a n order for

the ASR AA Feature Group (Part No. SES-FG-ASR-AA)

• SpeechWorks® software (Thi s sof tware is pr ovided on t he S t rata gy ES s oftwar e CD-ROM that

ships with each system.)

• D/41ESC voice board from TSD (Part No. SES-DL-P4-SC)

46 Stratagy General Description 01/03

Unified Messaging (UM)

Stratagy ES provides UM as an optional feature group. UM enables users to retrieve their voice, fax and e-mail messages from within their e-mail client inbox screen.

To use UM with the Stratagy ES:

• The UM feature must be electronically activated by Toshiba using the SAM installed on the

back of the Stratagy ES.

• The Unified Messaging Feature Group (SES-FG-UM). The UM Feature Group includes

five free UM client seats.

• Additional UM client seats offered in increments of 25 or 50 (SES-UM-25-SEATS or SES-

UM-50-SE ATS). Each seat allow s Unified Messaging privileges for on e mailbox. T hese seats cannot be shared, which means each seat is permanently assigned to a mailbox. So if 25 users want UM privileges, 25 seats will be required.

• To include the fax features with the UM and gain complete UM functionality, the Fax Server

Feature Group must b e e nabled on the system and t he applicable supporting hardware installed.

• To support Toshiba’s Microsoft Outlook Integration solution for Unified Messaging, a custom

outlook form designed by Toshiba must be installed on every client computer desiring Unified Messaging privileges. This software can be found on the Stratagy ES software CD-ROM that ships with each system.

Stratagy ES Feature Groups

Unified Messaging (UM)

Microsoft Outlook Integration

Stratagy ES has a proprietary integration designed to work with Microsoft Outlook®. With this proprietary integration, Stratagy ES voice and fax messages are displayed along with e-mail messages in the Outlook Inbox screen.

Note Though there is an Outlook integration for Stratagy ES UM, this does not imply that

Microsoft Exchange mu st be the e-mail server. Stratagy ES works with any standards compliant e-mail se rver. In fact, Outlook itsel f works with any s tandar ds compl iant e- mai l server.

When an e-mail message i s sele cted, t he opera tion i s typic al to an y e-mail reader. The user can see from the Inbox what messages have arrived, what type they are, who sent them, when they were sent, and how long they are.

When a voice message is s elected, a Toshiba designed edit screen is automatically present ed that enables voice p layback t hrough t he multime dia s peakers o f the u ser’s PC, or if desired, through the user’s telephone.

When a fax message is se lec te d, t he preloaded fax viewer software is la unched with the fax image loaded. The fax viewer software can be any Tagged Image File Format (TIFF) compatible software of the user’s choice.

Note Due to its standards-based design, when you listen to and delete a Stratagy ES message

from your mailbox by telephone, the e- mail li stin g is not del eted f rom the Outl ook scre en. If you click o n the scre en li stin g, y ou are ale rted that the me ssage has alr eady b een de leted by telephone. Simply delete the Stratagy ES message from the Outlook screen.

This integration does not require Microsoft Exchange as the e-mail server. Any e-mail server/service that is compatible with the Simple Message Transport Protocol (SMTP) and Post Office Protocol version 3 (POP3) Internet protocols is supported.

Important! Stratagy ES proprietary Microsoft Outlook integration is only supported on

Windows 98 or higher, and Outlook 98 and Outlook 2000.

Stratagy General Description 01/03 47

Stratagy ES Feature Groups

Unified Messaging (UM)

Internet Protocol Integration

The Stratagy ES sends voice and fax messages to any e-mail service that supports the SMTP and POP3 Internet protocols. With this integration any e-mail client that supports SMTP/POP3 (e.g., Eudora Pro, Netscape Messenger) receives Stratagy ES voice and fax messages as e-mail messages with either audio (voice messages) and image (fax messages) file attachments (shown below). Though not as proficient as the Outlook integration, the IP integration provides limited Unified Messaging capabilities for users who want to use an e-mail client other than Outlook.

4632

Integration Di ffe re nces

Some of the more substantial differences between the Microsoft Outlook and Internet Protocol integrations are:

Table 5 Outlook/Internet Protocol Integration Differences

Outlook Integration Internet Protocol Integration

Only a reference of a message is sent to the e-mail server by the Stratagy ES. The actual message is sent directly to the client PC.

Message selection launches Stratagy ES proprietary Form.

Provides embedded control keys for voice message playback.

Messages can optionally be played over a telephone. Messages can only be played over multimedia

Provides an Address Book that synchronizes with Stratagy ES mailbox directory.

The entire message is sent to the e-mail server by the Stratagy ES.

Message selection launches the e-mail client’s standard message screen with an audio (voice message) and/or image (fax) file attachment.

A separate multimedia program must be launched to play the voic e message.

speakers. Individual user must manually add addresses to an

Address Book.

Automatically loads audio driver to enable Playback of 32K ADPCM Wav files.

Audio driver must be manually installed.

48 Stratagy General Description 01/03

Text-To-Speech (TTS)

The Stratagy ES provides TTS as an optional feature group. TTS converts text to computergenerated speech output. It is used in applications where the customer either does not want to use the disk space or does not have the required disk space to record every necessary variable in the database.

The Stratagy ES Text To Speech/Email Feature Group employs the ETI-Eloquence TTS system. ETI-Eloquence™ is a Speech Application Programming Interface (SAPI) compliant system from SpeechWorks International, a Toshiba TSD Platform Solution Provider.

TTS/Email Feature Group

The TTS/Email Feature Group e nables e-mail messages to be read b ack to us ers vi a the Telephone User Interf ace (TUI). Users can also fo rward and reply to e-mail messages that have been read to them via this TTS/Email feature. The TTS/Email Feature Group requires the Stratagy ES to be equipped with the UM Feature Group.

Note The TTS/Email Feature Group can be enabled on Stratagy iES32 systems running

Release 4 software or higher.

With the TTS/Email Feature Group, individual mailbox users that have e-mail accounts can have their e-mail messages read to them. Each mailbox can be configured independently to query any e-mail service compati ble with SMTP/POP3 for me ssages. If messages are present, Stratagy ES announces how many e-mail messages there are available to be read.

Stratagy ES Feature Groups

Text-To-Speech (TTS)

While listening to a TTS message, users can forward or reply to an e-mail message:

• Forwarding TTS messages – By pressing a specified DTMF digit, an e-mail message can be

forwarded to other Stratagy ES users that have UM enabled for their mailbox. A forwarding comment can also be recorded and attached as a WAV file to the original e-mail message. Receiving mailboxes must have UM enabled, so that Stratagy ES can ascertain the destination e-mail address.

• Replying to TTS messages – A reply can be s ent in the form of an e-mail message with a WAV

file attachment. Stratagy ES records the WAV file in an indu stry standard format so it can be listened to on any multimedia equipped PC without requiring any special drivers.

This gives users that do not have immediate access to their local network, the Internet, or even a computer , the ability to check for import ant e- ma il messages from anywhere in the world. All tha t is required is a telephone.

TTS/Email Configuration

TTS/Email Feature Group is a host-based application that uses the native CPU of the Stratagy ES to provide the processing power required, no additional speech-related hardware is required. A maximum of eight channels of TTS can be invoked simultaneously.

Important! Since the resident processor within the computer provides the processing power for

TTS, Toshiba suggests that when multiple processor-intensive applications (such as ASR AA) are desired that the Stratagy ES96 or ES96R be selected.

Stratagy General Description 01/03 49

Stratagy ES Feature Groups

Interactive V oice Re sp ons e (IVR)

To enable TTS on the Stratagy ES4, ES80, ES96, and ES96R:

• the ETI–Eloquence software must be installed. This software can be found on the Stratagy ES

software CD-ROM that ships with each system.

• the Stratag y Activati on Module (SAM) must be ac tivated for the f eature by placing a n order for

the TTS Feature Group (Part No. SES-FG-TTS-ETI). Includes first two channels.

To enable TTS on the Stratagy iES32:

• the ETI-Eloquence software comes already installed on the iES32 systems that ship with

Release 4 software. The software must be installed on iES32 systems that are upgraded to Release 4.

• the SoftSAM must be feature activated by placing an order for the TTS/Email Feature Group

(part number SES-FG-TTS-ETI). Includes first two channels.

Interactive Voice Response (IVR)

The IVR Feature Group enables Toshiba Authorized Software Developers to create custom IVR applications. The developers work directly with the customers to determine the customer’s exact IVR application needs.

An Interactive Voice Response (IVR) application can relay specific computer database information to callers over the telephone based on an individual’s unique input from a touchtone telephone dial pad. Database information can reside on the IVR system’s hard drive or in an external database. The Fax Server, ASR, and Text-To-Speech (TTS) Feature Groups are options.

A Stratagy ES IVR application script is customize d so that calle rs can get the i nformation they need anytime that data is avail able. Info rmat ion re ceive d from th e datab ase , can be s poken ba ck to the caller in a number of different ways: date, time, dollars and cents, numbers or predetermined phrases.

Note Though the Stratagy Fl ash and IVP8 do not of fer t he IVR Feature Grou p, both systems are

capable of limited IVR applications by the use of the Token Programming Language.

50 Stratagy General Description 01/03

Specifications 4

This chapter provides details of the physical and functional characteristics of the Stratagy system equipment.

Stratagy Flash

Configuration Dimensions Weight

Requirements

• 48MB of Flash Memory

• Supports only Fax Tone Detection feature

• Two or four ports

• Message capacity of approx. 4 hours

Height: 2.25” Width: 10.75” Depth: 9.25”

4 lbs.

• Two COM Ports (RS-232)

In areas where the power source is not stable (i.e., frequent power failures, brown outs, etc.), a customer-supplied power Uninterruptible Power Supply (UPS) is also required.

Port upgrades are performed electronically.

Strat agy IVP8

Configuration Dimensions Weight

• Two~eight ports (upgrades performed ele ctro nical ly )

• Storage capacity of approx. four hours

• Supports only Fax Tone Detection feature

• Integrated board for Strata CTX telephone system

• Internal (so ft) Modem (240 0 baud )

• Two COM Ports (RS-232)

Height: 7.5” Width: 1.3” Depth: 6.0”

13 oz. (.8 lbs.)

Power

120VAC at 27w (60 Hz)

Power

Requirements

Uses Strata CTX power supply

Stratagy General Description 01/03 51

Specifications

Stratagy iES32

Strata gy iES32

Configuration Dimensions Weight

• 4~32 ports (upgrades performed electronically)

• Integrated board for Strata CTX telephone system

• Storage capacity of approx. 600 hours

• Internal (soft) Mode m

Height: 7.5” Width: 1.3” Depth: 6.0”

13 oz. (.8 lbs.)

• One COM Port (RS-232)

• One 10/100BaseT Network Interface Connection

Stratagy ES4, ES80, ES96, and ES96R

Configuration

Stratagy ES4

Stratagy ES80

Stratagy ES96

Dimensions Weight

15-3/8” W 6-1/4” H 16-7/8” D

7-5/8” W 20-1/8” H 17” D

7-3/8” W 24-5/8” H 22-3/8” D

21 lbs.

33 lbs.

48 lbs.

Power Requirements

115 VAC at 6 amps (50/60 Hz) 230 VAC at 3.5 amps (50/60 Hz)

Power

Requirements

Uses Strata CTX power supply

Stratagy ES96R

1. See “Stratagy ES4, ES80, ES96, ES96R Standard Components” on page 9 for a complete listing of base system components.

2. A Toshiba Stratagy ES-approved UPS is required on all Stratagy ES standalone systems.

17” W 5” H

20.5” D

39 lbs.

52 Stratagy General Description 01/03

Stratagy Flash, IVP8 Optional Equipment

System Options

Stratagy Flash

Stratagy IVP8

All ONEAC Power Conditioner and Uninterruptible Power Supply.

Stratagy Admin and Stratagy Flash/IVP8 can communicate at up to 9600 baud. If 9600 baud communication is desired, use the fax/modem (SG-FMOD) or a 9600 baud Hayes-compatible modem. (The SG-FMOD has been tested by Toshiba for consistent operation. Use of other modem models cannot be guaranteed for trouble-free operation.)

9600 baud modem for remote maintenance Cable for connection of IBM-compatible PC (SG-ADMCBL)

9600 baud modem for remote maintenance Cable for connection of IBM-compatible PC (SG-ADMCBL) 12-hours of message storage provided by additional flash memory

Stratagy ES Optional Equipment

• High-resolution color VGA mo nitor

• Voice Interface Boards:

• ProLine/2V (2 ports) – Part No. SG-DL-P2

• Dialog/4 (4 ports) – Part No. SG-DL-P4

• SCbus Connection Boards:

• D/160SC-LS (16 ports) – Part No. SG-DL-P16

• D/41ESC (4 ports) – Part No. SES-DL-P4-SC

• D/240SC-T1 (24 digital T1 ports) – Part No. SES-DL-P24-T1

• D/480SC-2T1 (48 digital T1 ports) – Part No. SES-DL-P48-2T1

Note To avoid conflict issues with SCbus features (fax, TTS, ASR), Toshiba strongly discourages the mixing of

SCbus compatible and non-SCbus compatible voice interface boards.

Specifications

• Resource Boards:

• GammaLink GammaFax board for fax applications – Part Nos. SES-GFAX-SP6SC (6 channels),

SES-SGAX-SP12SC (12 channels).

• Intel Antares board for TTS or ASR capabilities – Part No. SES-ANT-2000/50

Important!

The Stratagy ES96 and ES96R are required for Antares-based configurations.

•

• IVR systems using the host or Antares-based ASR feature group require an additional 128MB RAM.

Note The D41ESC or D160SC-LS must be installed if you install a GammaFax or Antares board.

• Addition al Sys tem Resou r ce Com pon ents:

• 8GB TR-4 Travan tape drive (standard on systems with the IVR Application Suite) – Part

Nos. SES-TAPE-DR-8GB, SES-TAPE-KIT-8GB

• Serial port boards

Stratagy General Description 01/03 53

Specifications

ONEAC 400 UPS

• Nominal input voltage: 120VAC, 60 Hz and 230VAC, 50/60 Hz

• Surge voltage withstand capability: ANSI/IEEE C62.41, Category A&B 6kV/200 and 500 Amp, 100 kHz

ringwave

• Surge voltage let -through (max): l ess t han 10 V Nor mal mod e (L-N), l ess than 0.5 V Com mon mod e (N-G) when

subjected to 6kV ANSI/IEEE C62.41 Cat. A

• Normal and common mode clamping response time: Instantaneous

• Transfer time (typical/max): <3.0/3.5 milliseconds

• On-battery output voltage: sin e wave

• Load power factor range (crest factor): UPS .65 to 1.0 (3)

• Batteries: four 6V, 4AH, sealed, maintenance-free lead acid with a 3~6 year typical lifetime

• Recharge time to 60% available capacity: 4 hours per battery cabinet. All units have temperature sensitive

chargers and provide thermal isolation for battery pack.

• Maximum capacity (volt-amps, watts): 400, 280

54 Stratagy General Description 01/03

T ab le 6 Stratagy Hardware Environmental and Elect rical Spec ifica t ion Summ ary

Specifications

ONEAC 400 UPS

Environmental Conditions

Electrical Requirements (AC Input)

Heat Dissipation

Operating Temperature Storage Temperature Operating Humidity 20%~80% (non-condensing)

Stratagy Enterprise Server (ES) 115VAC, at 6 amps (50/60 Hz) – standard

Optional Monitor 115VAC at 0.5 amps (50/60 Hz) Provide host system with 15A circuit breaker and dedicated circuit. Stratagy Enterprise Server (ES) Maximum 200 watts, 685 BTU per hour Optional Monitor Maximum 50 watts, 200 BTU per hour Telco types Loop Start, OPX, T1 Connection Single line, RJ14C and RJ11C jacks; RJ48C (T1) Impedance 600 ohm nominal Frequency response 300~3200 Hz Ring detect 40~130 Vrms, 15.3~68.0 Hz Loop current range 20~120 mA polarity insensitive Transfer signaling Hookflash Input level -30 dB~-3 dB Output level -30 dB~-3 dB

39.2ºF~104ºF (4ºC~40ºC)

ºF~140ºF (40ºC~60ºC)

104

230VAC at 3.5 amps (50/60 Hz)– switch configured

Analog Interface

DTMF receive

Minimum tone duration Minimum tone detect Twist rang e

DTMF transmit

Minimum tone duration Transmit level Twist rang e

Progress T ones Standard and proprietary, in 350~640 Hz freque ncy

Frequency response 200~300 Hz ± 3 dB/minimum Speech Parameters –13 dB/minimum average transmit level for a –32

Voice Coding Scheme 64 Kbs u-Law PCM, 32 Kbs ADPCM compression

16 tones (0~9,

45 ms –29 dB/minimum ±10 dB

16 tones (0~9,

50 ms –7 dBm nominal 2~3 dB

range

dBm receive level

, #, A~D)

Stratagy General Description 01/03 55

Specifications

ONEAC 400 UPS

56 Stratagy General Description 01/03

Index

about this guide

conventions, organization, v related documents/media, vi

administration software, 13

configuration wizard, 13 AMIS, 34 Antares board, 11, 53 ASR, 10, 14, 46

required components, 10, 14 audiotex, 19 automated attendant, 19 automatic message copy, 20 automatic system recovery, 5

archive directory, 5

call blocking, 26 call queuing, 22 call record, 21 call screening, 22 called identification, 20 caller confirmation prior to transferring, 21 class of service, 22 configuration wizard, 13 copy

mailbox, 23 copy range, 23

distribution lists, 24

system, 24

do not disturb, 24

electrical requirements, 55 environmental conditions (see hardware)

fax, 14

back, 45 direct message, 45 GammaFax board, 11, 53 mail, 44 messaging

immediate retrieve, 44

remote retrieval, 45 on demand, 45 printer driver, 45 required components, 10, 14 server, 44

unified messaging, 46

fax tone detection, 25 feature comparison, 2 future delivery, 25

GammaFax board, 11, 53 group partitions, 26 guest users, 25

diagnostic programs, 12 direct fax message, 45 directory, 23 disk full prevention, 5 disk space notification, 24

Stratagy General Description 01/03 57

hardware

analog interface, 55 environmental/electrical specifications, 55 heat dissipation, 55 optional processing equipment, 11

Index

I ~ S

platform configurations, 12 resource boards, 11, 53 SAM, 10 serial port boards, 53 tape drive, 11, 53 voice boards, 10-11, 53

integration, 41

in-band, 41 internet protocol, 48 Microsoft Outlook, 47 SMDI, 41 Toshiba proprietary, 41

IVR, 26

mailbox

number - varied/fixed length, 28

mailbox editor

lock function, 26

message date and time

by request, 29

control, 29 message delete (continuous), 28 message forwarding, 29 message pause

during playback, 30

during recording, 30 message playback

continuous, 28

control, 30 message purging, 31 message reply, 31 message retrieval control, 31 message return receipt verification, 32 message speed control, 32 message volume control, 33 messages

notification, 29

private, 33

urgent, 33 multiple system languages, 33

NetMeeting, 14 networking

AMIS, 34 VPIM, 34

office paging, 34 ONEAC 400 UPS, 11, 54 optional equipment, 53

pcAnywhere software, 13 personal message folders, 32

relay paging, 34 remote access, 6 remote administration, 35 reports, 35 resource boards, 11, 53

SAM, 10 serial port boards, 53 shutdown

using telephone dial pad, 36 single-digit menus, 36 SMDI, 20, 41 soft keys, 37 software

administration, 13

configuration wizard, 13

diagnostic programs, 5, 12

pcAnywhere, 13

Stratagy admin, 5 specifications, 51 Stratagy Activation Module (see SAM) Stratagy ES systems

ES4, 7, 11, 52

ES80, 7, 52

ES96, 8, 52

ES96R, 8, 52

iES32, 6, 52

Model A8, 9

Model B5, 9

Model C1, 9

Rack6 model, 9

58 Stratagy General Description 01/03

Stratagy systems

Stratagy Flash,

3-4, 39, 51, 53

Stratagy IVP8, 4, 39-40, 51

system

administrator’s mailbox,

backup, 38 electrical specifications, 55 environmental specifications, 55

tape drive, 11, 53 text-to-speech, 10, 14, 49

required components, 10, 14 token programming language, 39 Toshiba plug and play, 39 Toshiba proprietary integration, 41 tutorial

new user, 40

Stratagy ES Advisor, vi

Index

T ~ V

unified messaging, 47

required components, 10, 14 UPS, 11, 54 user tutorial (new user), 40

varied sampling rates, 40 voice

boards, 10-11, 53

forms, 40 VPIM, 34

Stratagy General Description 01/03 59

Toshiba ES96R, ES4, ES80, ES96 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Publication Information

Contents

Introduction

Organization

Conventions

Related Documents/Media

All Stratagy Products

Stratagy Flash, IVP8

Stratagy ES

Stratagy eBrochure and Advisor CD-ROM

Stratagy Flash and IVP8

Stratagy Flash

Stratagy IVP8

Stratagy Flash, IVP8 System Software

Stratagy Enterprise Server (ES)

Stratagy iES32

Stratagy ES4, ES80, ES96, and ES96R

Stratagy ES System Software

Diagnostic Program s

pcANYWHERE

Features

Microsoft NetMeeting

Standard Features

Stratagy ES Feature Groups

Feature/System Comparison Chart

Audiotex

Automated Attendant (AA)

Automatic Message Copy

Called Identification

Caller ID with SMDI

Caller Confirmation Prior to Transferring

Call Record (with Strata CTX)

Call Record Over Strata Net

Call Queuing

Call Screening

Class of Service (COS)

Copy Mailbox

Copy Range

Directory

Direct Transfer to Voice Mailbox (from Strata CTX)

Disk Space Notification

Distribution Lists

Do Not Disturb (DND)

Fax Tone Detection

Future Delivery

Guest User Mailboxes

Independent Port Greetings

Interactive V oice Re sp ons e (IVR)

Mailbox – Function Lock

Mailbox – Groups

Mailbox – Personal Greeting

Mailbox – Security Code

Mailbox – T ime Zone Assignment

Mailbox Number – Varied/Fixed Length

Message – Continuous Delete

Message – Continuous Playback

Message – Date and Time

Message – Forwarding

Message – Notification

Message – Pause During Playback

Message – Pause During Recording

Message – Playback Control

Message – Purging

Message – Reply

Message – Retrieval Control

Message – Return Receipt Verification

Message – Speed Control

Message – Storage

Personal Folders

Message Queues

Message – Volume Control

Messages – Private

Messages – Urgent

Multiple System Languages

Networking (AMIS)

Networking (VPIM)