Toshiba ES96R, ES4, ES80, ES96 User Manual

Voice Processing Systems

Stratagy Flash, IVP8

and

Stratagy iES32, ES4, ES80,

ES96, ES96R

General Description

January 2003

Stratagy General End User Information

The Stratagy Enterprise Server System is registered in accorda nce with the provisions of Part 68 of the Federal Communications Commission’s Rules and Regulations.

FCC Requirements

Means of Connection: The Federal Communications Commission (FCC) has established rules which permit the Stratagy Enterprise Server system to be connected directly to the telephone network. Connection points are provi ded by the telephone company — connections for this type of customer-provided equipment will not be provided on coin lines. Connections to party lines are subject to state tariffs.

Incidence of Harm: If the system is malfunctioning, it may also be disrupting the telephone network. The system should be disconnected until the problem can be determined and repaired. If this is not done, the telephone company may temporarily disconnect service. If possible, they will notify you in advance, but, if advance notice is not practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Service or Repair: For service or repair, contact your local T oshiba telecommunications distributor. To obtain the nearest Toshiba telecommunications distributor in your area, log onto www.Toshiba.com/TAISTSD/Locator.htm or call (80 0) 222-5805 and ask for a Toshiba Telecom Dealer.

Telephone Network Compatibility: The telephone company may make changes in its facilities, equipment, operations, and procedures. If such changes affect the compatibility or use of the Stratagy Enterprise Server system, the telephone company will notify you in advance to give you an opportunity to maintain uninterrupted service.

Notification of Telephone Company: Before connecting a Stratagy Enterprise Server system to the telephone network, the telephone company may request the following:

• Your telephone number.

• FCC registration number: Stratagy Flash: EBZUSA-25267-VM-T Stratagy IVP8, Stratagy iES32, Stratagy ES4, ES80, ES96, ES96R: Tested to comply with FCC standards

• Ringer equivalence number:

ProLine/2V, Dialo g/4, D/160SC-LS: 0.1 D/41ESC: 02 Stratagy Flash, Stratagy IVP8: 0.6B. The ringer equivalence number (REN) is use ful to determine the quantity of devices which you may connect to your telephone line and st ill have all of those devices ring when your number is called. In most areas, but not all, the sum of the RENs of all devices connected to one line should not exceed five (5.0B). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to ascertain the maximum REN for your calling area.

• Network connection information USOC jack required:

RJ11C or RJ14C D/160SC-LS voice board has a DB37 connection. D/240SC-T1, D/240PCI-T1, and D/480SC-2T1 voice boards have RJ48C jacks.

Radio Frequency Interference

Warning: This equipment generat es, uses, and can radiate radio frequency energy and if not install ed and used in accordance with the manufacturer’s instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case, the user, at his/her own expense, will be required to take whatever measures may be required to correct the interference.

This system is listed with Underwriters Laboratory.

E178305

Stratagy Enterprise Server

LISTED

E199948

CUS

LISTED

Stratagy Flash Stratagy IVP8

7B61

ITE

CUS

Important Notice – Music-On-Hold

In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors and Publishers, or other similar organization, if radio or TV broadcasts are transmitted through the music-on-hold feature of this telecommunication system. Toshiba America Information Syste ms, Inc., hereby disclaims any liability arising out of the failure to obtain such a license.

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, r es erves the righ t, without prio r notice, to rev ise this information publication for any reas on, in cl uding, but not limited to, utilizati on of new advances in the state of tech ni cal arts or to simply change the design of this document.

Further, Toshiba America Information Systems , In c., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engine ering or manufacturing methods ma y warrant.

STG-GD-ALLSY-VA 4010461

Version A.1, January 2003

T oshiba America Information Systems, Inc. Telecommunication Systems Division

All rights reserved. No part of thi s manual, covered by the copyrig h ts hereon, may be reproduced in any form or by any means—graphic, electronic, or mechani ca l , in cl udi ng recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher o f this material.

Stratagy is a re gist ered t radema rk of Toshiba America Infor mati on Systems , Inc.

Strata is a registered trademark of Toshiba Corporation. Trademarks, registered trademarks, and service marks are the property of

their respective owners.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE

VAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, distributing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly prohibited; You agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against You or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License

greement.

2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright.

3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.

4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU.

5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.

6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or order, is prohibited.

8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.

9. United States Government Restricted Rights. The Software is provided with Restricted Rights. Use, duplication, or disclosure by the United States Government, its agencies and/or instrumentalities is subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software Clause at DFARS 252.227-7013 (October 1988) or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable.

10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.

11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no

aiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR

GREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc. Telecommunication Systems Division

9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

TSD 081601

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Telecommunication Systems Division Additional Microsoft License Terms

The following additional License Agreement terms apply to software included in the TAIS System that is licensed from Microsoft Licensing, Inc. or its affiliates:

1. You have acquired a device ("DEVICE") that includes software licensed by TAIS from Microsoft Licensing Inc. or its affiliates ("MS"). Those installed software products of MS origin, as well as associated media, printed materials, and "online" or electronic documentation ("SOFTWARE") are protected by international intellectual property laws and treaties. The SOFTWARE is licensed, not sold. All rights reserved.

2. IF YOU DO NOT AGREE TO THIS END USER LICENSE AGREEMENT ['EULA'], DO NOT USE THE DEVICE OR COPY THE SOFTWARE. INSTEAD, PROMPTLY CONTACT TAIS FOR INSTRUCTIONS ON RETURN OF THE UNUSED DEVICE(S). ANY USE OF THE SOFTWARE, INCLUDING BUT NOT LIMITED TO USE ON THE DEVICE, WILL CONSTITUTE YOUR AGREEMENT TO

THIS EULA (OR RATIFICATION OF ANY PREVIOUS CONSENT).

3. GRANT OF SOFTWARE LICENSE. This EULA grants you the following license:

You may use the SOFTWARE only on the DEVICE.

NOT FAULT TOLERANT. THE SOFTWARE IS NOT FAULT TOLERANT. TAIS HAS INDEPENDENTLY DETERMINED HOW TO USE THE SOFTWARE IN THE DEVICE AND MS HAS RELIED UPON TAIS TO CONDUCT SUFFICIENT TESTING TO DETERMINE THAT THE SOFTWARE IS SUITABLE FOR SUCH USE.

NO WARRANTIES FOR THE SOFTWARE. THE SOFTWARE is provided "AS IS" and with all faults. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND

EFFORT (INCLUDING LACK OF NEGLIGENCE) IS WITH YOU. ALSO, THERE IS NO WARRANTY AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SOFTWARE AGAINST INFRINGEMENT. IF YOU HAVE RECEIVED ANY WARRANTIES REGARDING THE DEVICE OR THE SOFTWARE, THOSE WARRANTIES DO NOT ORIGINATE FROM, AND ARE NOT BINDING ON

MS.

Note on Java Support. The SOFTWARE may contain support for programs written in JAVA. Java technology is not fault tolerant and is not designed, manufactured, or intended for use or resale as online control equipment in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, or weapons systems in which the failure of Java technology could lead directly to death, personal injury, or severe physical or environmental damage. Sun Microsystems, Inc. has contractually obligated MS to make this disclaimer.

No Liability for Certain Damages. EXCEPT AS PROHIBITED BY LAW, MS SHALL HAVE NO LIABLITY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING

FROM OR IN CONNECTIO WITH THE USE OR PERFORMANCE OF THE SOFTWARE. THIS LIMITATION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL MS BE LIABLE FOR ANY AMOUNT IN EXCESS OF U.S. TWO HUNDRED FIFTY DOLLARS (U.S. $250.00)

Limitations on Reserve Engineering, Decompilation, and Disassembly. You may not reverse engineer, decompile, or disassemble the SOFTWARE, except and only to the extent that such activity is

expressly permitted by applicable law notwithstanding this limitation.

SOFTWARE TRANSFER ALLOWED BUT WITH RESTRICTONS. You may permanently transfer rights under this EULA only as part of a permanent sale or transfer of the Device, and only if the recipient agrees to this EULA. If the SOFTWARE is an upgrade, any transfer must also include all prior versions of the SOFTWARE.

EXPORT RESTRICTIONS. You acknowledge that SOFTWARE is subject to U.S. export jurisdiction. You agree to comply with all applicable international and national laws that apply to the SOFTWARE, including the U.S. Export Administration Regulations, as well as end-user and destination restrictions issued by U.S. and other governments. For additional information see http://www.microsoft.como/exporting/.

GREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

TSD 050903

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial nu mber is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with pro duc ts not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance.

Customer will, at its sole cost and expense, provide the necessary Uninterruptible Power Supply (UPS) equipment as specified by TAIS in the Stratagy Voice Processing Systems General Description for use with the Stratagy ES system at all times. System failures and/or damages resulting from either not using a UPS with the Stratagy ES or the use of a UPS not equivalent to that specified by TAIS are not covered by this warranty.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are cau sing the malfu nction with n ew or ref urbished p arts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its author ized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.

T o obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems Division.

Introduction

Organization............................................................................................................................................v

Conventions............................................................................................................................................. v

Related Documents/Media.....................................................................................................................vi

All Stratagy Products.......................................................................................................................vi

Stratagy Flash, IVP8........................................................................................................................vi

Stratagy ES......................................................................................................................................vi

Stratagy eBrochure and Advisor CD-ROM.....................................................................................vi

Chapter 1 – Overview

Stratagy Flash and IVP8..........................................................................................................................3

Stratagy Flash...................................................................................................................................3

Stratagy IVP8 ...................................................................................................................................4

Stratagy Flash, IVP8 System Software.............................................................................................5

Stratagy Enterprise Server (ES)..............................................................................................................6

Stratagy iES32..................................................................................................................................6

Stratagy ES4, ES80, ES96, and ES96R............................................................................................6

Stratagy ES4, ES80, ES96, ES96R Standard Components..............................................................9

Stratagy ES System Software................................................................................................................12

Diagnostic Programs..................................................................................................... ....... ........... 12

Stratagy ES/Windows NT Software Platform Configurations.......................................................12

Stratagy ES Administration Software.............................................................................................13

pcANYWHERE..............................................................................................................................13

Microsoft NetMeeting....................................................................................................................14

Features.................................................................................................................................................14

Standard Features ...........................................................................................................................14

Stratagy ES Feature Groups...........................................................................................................14

Feature/System Comparison Chart.......................................................................................................15

Chapter 2 – Features

Audiotex................................................................................................................................................ 19

Automated Attendant (AA)...................................................................................................................19

Automatic Message Copy.....................................................................................................................20

Called Identification..............................................................................................................................20

Caller ID with SMDI.............................................................................................................................20

Caller Confirmation Prior to Transferring ............................................................................................21

Call Record (with Strata CTX).............................................................................................................21

Call Record Over Strata Net .................................................................................................................21

Call Queuing .........................................................................................................................................22

Call Screening.......................................................................................................................................22

Stratagy General Description 01/03 i

Contents

Chapter 2 – Features

Class of Service (COS).........................................................................................................................22

Copy Mailbox........................................................................................................................................23

Copy Range...........................................................................................................................................23

Directory ...............................................................................................................................................23

Direct Transfer to Voice Mailbox (from Strata CTX)..........................................................................23

Disk Space Notification........................................................................................................................24

Distribution Lists...................................................................................................................................24

Do Not Disturb (DND)..........................................................................................................................24

Fax Tone Detection...............................................................................................................................25

Future Delivery.....................................................................................................................................25

Guest User Mailboxes...........................................................................................................................25

Independent Port Greetings...................................................................................................................25

Interactive Voice Response (IVR) ........................................................................................................26

Mailbox – Function Lock......................................................................................................................26

Mailbox – Groups .................................................................................................................................26

Mailbox – Personal Greeting................................................................................................................27

Mailbox – Security Code ......................................................................................................................27

Mailbox – Time Zone Assignment .......................................................................................................27

Mailbox Number – Varied/Fixed Length..............................................................................................28

Message – Continuous Delete...............................................................................................................28

Message – Continuous Playback........................................................................................................... 28

Message – Date and Time.....................................................................................................................29

Message – Forwarding..........................................................................................................................29

Message – Notification.........................................................................................................................29

Message – Pause During Playback .......................................................................................................30

Message – Pause During Recording .....................................................................................................30

Message – Playback Control.................................................................................................................30

Message – Purging................................................................................................................................31

Message – Reply...................................................................................................................................31

Message – Retrieval Control.................................................................................................................31

Message – Return Receipt Verification ................................................................................................ 32

Message – Speed Control......................................................................................................................32

Message – Storage.................................................................................................................................32

Personal Folders .............................................................................................................................32

Message Queues............................................................................................................................. 32

Message – Volume Control...................................................................................................................33

Messages – Private................................................................................................................................33

Messages – Urgent................................................................................................................................33

Multiple System Languages..................................................................................................................33

Networking (AMIS)..............................................................................................................................34

Networking (VPIM)..............................................................................................................................34

Paging – Office .....................................................................................................................................34

Paging – Relay......................................................................................................................................34

Remote Administration.........................................................................................................................35

Stratagy Flash, IVP8.......................................................................................................................35

Stratagy ES.....................................................................................................................................35

Reports ..................................................................................................................................................35

Stratagy Flash, IVP8.......................................................................................................................35

Stratagy ES.....................................................................................................................................35

Shutdown Using the Telephone Dial Pad .............................................................................................36

ii Stratagy General Description 01/03

Chapter 3 – Stratagy ES Feature Groups

Single-digit Menus................................................................................................................................36

Soft Key Control of Voice Mail............................................................................................................37

Soft Key Control Over Strata Net.........................................................................................................37

System Administrator’s Mailbox..........................................................................................................38

System Backup......................................................................................................................................38

Stratagy Flash, IVP8.......................................................................................................................38

Stratagy iES32................................................................................................................................38

Stratagy ES4, ES80, ES96, ES96R.................................................................................................38

Token Programming Language.............................................................................................................39

Toshiba Plug and Play........................................................................................................................... 39

User Tutorial (New User)......................................................................................................................40

Varied Sampling Rates..........................................................................................................................40

Voice Forms..........................................................................................................................................40

Telephone System Integration...............................................................................................................41

In-band Integration............................... ......... ................................................................................. 41

Toshiba Proprietary Integration (TPI)............................................................................................41

SMDI Integration............................................................................................................................41

Chapter 3 – Stratagy ES Feature Groups

Contents

Enabling Feature Groups.......................................................................................................................43

Feature Group Software..................................................................................................................43

Stratagy Activation Module (SAM) ...............................................................................................43

Fax Server .............................................................................................................................................44

Fax Mail..........................................................................................................................................44

Fax On Demand/Fax Back .............................................................................................................45

Fax Broadcast................................................................................................................................. 45

Client Fax Printer Driver................................................................................................................45

Direct Fax Message................................................ ......... ...............................................................45

Unified Messaging with Fax Server...............................................................................................46

Automatic Speech Recognition (ASR).................................................................................................46

ASR AA Feature Group .................................................................................................................46

Unified Messaging (UM)......................................................................................................................47

Microsoft Outlook Integration........................................................................................................47

Internet Protocol Integration................................... ........................................................................48

Integration Differences............................................................. ......................................................48

Text-To-Speech (TTS)..........................................................................................................................49

TTS/Email Feature Group..............................................................................................................49

Interactive Voice Response (IVR) ........................................................................................................50

Chapter 4 – Specifications

Stratagy Flash........................................................................................................................................51

Stratagy IVP8........................................................................................................................................51

Stratagy iES32....................................................................................................................................... 52

Stratagy ES4, ES80, ES96, and ES96R................................................................................................5 2

Stratagy Flash, IVP8 Optional Equipment............................................................................................53

Stratagy ES Optional Equipment..........................................................................................................53

ONEAC 400 UPS..................................................................................................................................54

Index ........................................................................................................................................................53

Stratagy General Description 01/03 iii

Contents

Chapter 4 – Specifications

iv Stratagy General Description 01/03

Introduction

This general description is an overview of the Stratagy® Voice Processing systems and provides

general informati on desc ribin g each sy stem. Unle ss noted other wis e in th is book, r efer ences t o the

Stratagy apply to all Stratagy product models.

Organization

This book is divided into the following major topics:

• Chapter 1 – Overview describes system capabilities, platform technology and features.

• Chapter 2 – Features gives a brief description of all Stratagy features.

• Chapter 3 – Stratagy ES Feature Groups gives a br ief description of the StratagyES feature

groups—Fax Server, Unified Messaging (UM), Text-to-speech (TTS), Automated Speech Recognition (ASR) and Interactive Voice Response (IVR).

• Chapter 4 – Specifications provides details of the physical and functional characteristics of

the Stratagy system equipment.

• Index

Conventions

Conventions Description

Note

Important!

Tilde (~)

See Figure 10

Elaborates specific ite ms or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items.

Calls attention to important instructions or information.

Means “through.” Example: 350~640 Hz frequency range. Grey words within the printed text denote cross-r eferences. I n the

electronic version of this document (Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext.

Stratagy General Description 01/03 v

Introduction

Stratagy Flash and IVP8

Stratagy Flash and IVP8 share many of the same features and capabilities. The Flash is designed for small b usines ses wit h fe wer users a nd lo wer call vo lumes. It deli vers t he

power of voice processing without the investment, expense, and administrative overhead of many larger voice processing systems.

The IVP8 is an integrated voice processing solution designed to be installed in a base/expansion cabinet card slot of a Strata CTX or Strata DK telephone system.

Stratagy Flash

The Stratagy Flash (shown right) is a standalone, twoor four-port, solid-state voice messaging platform that combines Stratagy software with flash memory and an integrated CPU, all enclosed in a compact and easily installed unit manufactured by Intel Corporation.

The flash memory has very high-data integrity with automatic bad-spot management and sparing, and full Error Correction Coding (ECC) for high reliability. The flash memory data storage device contains no moving parts, is fast, noiseless, light and rugged. It operates in the Flash like an industry standard Integrated Drive Electr onics (IDE) hard disk drive. However, un li ke di sk dr ives, flash memory speed does not decrease with increasing amounts of data stored; nor does disk storage fragmentation occur.

Overview

Stratagy Flash and IVP8

Each Flash has been pr eprogrammed at t he factor y for out- of-box (p lug-an d-play) op eration o n the Strata DK 14 and DK40i.

Both models, the two-port (SG-F-2) and the four-port (SG-F-4), come from the factory equipped with a flash memory cartridge that provides approximately four hours of voice storage. A 256MB CompactFlash card upgrade is available from Toshiba that provides approximately 22 hours of voice storage. In the event of a power failure, Flash do es not require additional batteries to retain its memory.

Upgrading the Flash to four ports does not require any hardware and is performed remotely by Toshiba.

The Flash system can be placed on a table top or wall mounted, if desired. Two wall mounting screws and wall anchors are included with the system.

Basic administrative functions (e.g., adding User IDs, resetting passwords) can be performed by the System Administrator using a touchtone telephone (see “System Administrator’s Ma il box ” on

page 38 for details). For detailed administration interface and customer database storage, a

separate IBM-compatible PC equipped with a keyboard and monitor is required. A prefabricated cable (SG-ADMCBL), designed expressly for Stratagy Admin communication, is available from Toshiba.

Important! In or der to maint ain S t ratagy s ystem in tegrity, customer -su pplied an ti-viru s software

should be r esident and activ e on any PC that is connected for an y r eason to S trat agy.

Stratagy General Description 01/03 3

Overview

Stratagy Flash and IVP8

Stratagy IVP8

The Stratagy IVP8’s cir cui t car d architecture (shown right) is a Toshiba propriet ary desi gn utilizing state-of-the-art embedded processing capabilities. The card has flash memory and two RS-232 ports (operating at speeds ranging from 1200 to 9600 bps) for local or remote interface with a PC.

The IVP8 is a Strata-compatible circuit card for small- to medium-sized businesses that supports up to eight ports and provides approximately four hours of storage. A 256MB CompactFlash card upgrade is available from Toshiba that provides approximately 16 hours of voice storage.

The flash memory has very high-data integrity with automatic bad-spot management and sparing, and full Error Correction Coding (ECC) for high reliability. The flash memory data storage device contains no moving parts, is fast, noiseless and light. It operates in the IVP8 like an industry standard Integrated Drive Electronics (IDE) hard disk drive. However, unlike disk drives, flash memory speed does not decrease with increasing amounts of data stored; nor does disk storage fragmentation occur.

Because it is installed directly in the telephone system, the IVP8 has the ability to monitor the status of extensi ons fo r b usy/id le st atus, and a DSS/BLF consol e’s Night T rans fer k ey for alte rnate incoming call r out ing applications. The IVP8 can a lso be synchronized with th e Strata CTX/Strata DK KSU (KSU time) or run on its own system clock. The IVP8’s system clock can automatically make Daylight Savings Time adjustments.

Upgrading the IVP8 to additional ports does not require any hardware. The upgrade is performed remotely by Toshiba.

Basic administrative functions (e.g., adding User IDs, resetting passwords) can be performed by the System Administrator using a touchtone telephone (see “System Administrator’s Ma il box ” on

page 38 for details). For detailed administration interface and customer database storage, a

separate IBM-compatible PC equipped with a keyboard and monitor is required. A prefabricated cable (SG-ADMCBL), designed expressly for Stratagy Admin communication, is available from Toshiba.

Important! In or der to maint ain S t ratagy s ystem in tegrity, customer -su pplied an ti-viru s software

should be r esident and activ e on any PC that is connected for an y r eason to S trat agy.

4 Stratagy General Description 01/03

Stratagy Flash and IVP8

Stratagy Flash, IVP8 System Software

Stratagy’s flexibility is largely a result of its software. The following provides a brief overview of the Stratagy system software. Refer to the Stratagy In stallat ion and Maintenanc e Manual for more details.

Operating System

Controls all real-time voice processing functions through the use of simple administrative menus, diagnostics, system activity, and collection and reporting of data.

Diagnostic Programs

Online diagnostic tests run continuously to detect and report errors in operation. The tests run in the background and do not interfere with normal system operation. Other diagnostic tests can be run upon demand, either from a directly-connected or remote terminal.

Stratagy Admin

A program called Stratagy Admin resides on a separate customer-supplied IBM-compatible PC. The Admin software is composed of the administrative and configuration menus for the system. Operating software, greetings, and messages (database) are stored in the IVP8 and Stratagy Flash’s flash memory.

Overview

Note In order to maintain Stratagy system integrity, customer-supplied anti-virus software

should be resident and active on any PC that is connected for any reason to the Stratagy system (e.g., system administration via Stratagy Admin).

Automatic System Recovery

An Archive directory, consisting of t hr ee s ubdi re ctories (i.e., Original, Good, and Suspect ), is part of the Stratagy system. Each subdirectory contains a version of the Stratagy batch files, configuration files and voice mailbox database.

If an unsuccessful startup is detected by the program, Stratagy copies the files in question to the Suspect subdirecto ry , sh uts down and reboots us ing the files in the Good subdirecto ry . The Suspect files can be used to debug configuration problems.

Disk Full Prevention

Starting with Stratagy Release 3.2 software, Stratagy reserves a small portion of the available disk space to ensure a successful system start up. When the storage reaches the reserved limit, Stratagy goes into protection mode. In protection mode, Stratagy:

• Advises ca llers that it is unable to take a message.

• Deactivates the system trace and message log files, if they are running at the time.

Once there is available disk space, Stratagy resumes recording. However, since disk space may still be margi nal, the system trace and message log files will not resume until t he next system start up.

This feature is intended to work in con junction with the Disk Sp ace Notifica tion feature that automatically notifies the System Administrator whenever the available system disk space falls below a defined threshold.

Stratagy General Description 01/03 5

Overview

Stratagy Enterprise Server (ES)

The Stratagy ES is a powe rful hardware/software platform that consists of fi ve models— Stratagy iES32, ES4, ES80, ES96, and ES96R—designed for medium to enterprise-sized businesses.

Note Unless otherwise specified in this book, all references to Stratagy ES include the

Stratagy iES32.

The iES32 is an integrated circuit card that runs on Microsoft® Windows NT® 4.0 Embedded operating software. The S trat agy ES4, ES80, ES96 , and ES96R run on Microsoft W indows NT 4.0 operating systems.

Stratagy iES32

Stratagy iES32 (shown at right) supports 4~32 ports and exclusively installs in any Strata CTX Base or Expansion Cabinet card slot. The iES32 is configured in increments of four ports (i.e., 4, 8, 12, 16, 20, 24, 28, and 32).

The card consists of a motherboard with an Intel® Pentium® II processor and a daughte rboar d that sup ports up to 16-ports and a hard drive with a storage capacity of approx. 600 hours.

A second optional 16-port daughterboard can be added to reach the maximum 32 ports available. This daughterboard ships with four ports installed to make a total of 20 ports. Additional ports are added remotely as electronic upgrades by Toshiba.

The control panel on the motherboard has eight LEDs, two switches (i.e., Shutdown, Power), a 10/100BaseT Ethernet connection, and a serial port. The iES32’s one serial port is allocated for Toshiba Proprietary Integration (TPI).

Each iES32 has been preprogrammed at the factory for out-of-box (plug-and-play) operation on the Strata CTX. This includes the KSU integration and configuration parameters, default station (extension number) mailboxes, and company greeting and instructions.

The iES32 requires Stratagy ES Administration software to be installed on a separate Windows® 2000/ME/98 or Windows NT computer for remote administration over a network.

A software-based Str atagy Activat ion Module (SAM) called t he SoftSAM is used when upgrad ing the iES32 for new Feature Groups and additional port capacities. An internal (soft) modem that operates at up to 36.6Kbps can be used for communication to any of the 32 voice ports.

The iES32 shares the same basic features and functions of the Stratagy ES product family, as well as a number of advance applications such as Fax Server and Unified Messaging (UM).

Stratagy ES4, ES80, ES96, and ES96R

Stratagy ES standalone platforms are labeled to indica te th ei r ma xi mum voice port capacity . They are Stratagy ES4, ES80, ES96 and ES96R, with the ES96R being a rack-mountable system. Each platform is designed for incremental expansion that accept one or more ISA-based peripheral boards from Intel in which to support voice and fax applications.

ES4 supports two~four voice ports. The ES80, ES96 and ES96R are preconfigured in software to support from 4~48 voice ports. As an optional upgrade up to 48 additional voice ports can be added (49~96).

6 Stratagy General Description 01/03

Stratagy Enterprise Server (ES)

All Stratagy ES standalone systems are equipped with IDE hard drives that can offer a voice storage capacity of 900 hours. Available voice and/or data application storage is dependent upon hard drive size, instal led sof tware to support some Featur e Groups (e .g., Fax Serve r, ASR) and the mailbox database.

Storage capacities are not software blocked. Therefore, in the future if a larger drive is employed, voice storage capacity will be increased proportionally.

Stratagy ES4

The ES4 (shown right) is a desktop computer equipped with an Intel Celeron® processor located on a motherboard, and one shared ISA/ PCI slot providing up to four voice ports. Recommended for small businesses, this system is sold in three bundled configurations:

• ES4 platform shipped wit h Pr oLine/2V and

Windows NT Workstation (part # SES-4-WKS-2P) . This configura tion does not support the advanced applications of ASR and TTS.

Overview

• ES4 platform shipped with Dialog/4 and Windows NT Workstation (part # SES-4-WKS-4P).

This configuration does not support the advanced applications of ASR and TTS.

• ES4 platform shipped with D/41ESC and Windows NT Server (part # SES-4-SVR-4P)

Notes

• Due to its card slot limit, the Fax Server Feature Group is not available on the ES4.

• ES4 only supports use of the ProLine/2V, Dialog/4 or D/41ESC voice board. ES4 voice

boards are not factory installed.

Stratagy ES80

ES80 (shown right) is a mid-size tower recommended for medium-sized businesses and comes equipped with an Intel Pentium processo r located on a motherboard with five ISA slots for processing equipment.

6202

Stratagy General Description 01/03 7

Overview

Stratagy Enterprise Server (ES)

Stratagy ES96

ES96 (shown right) is the largest Stratagy ES platform. It is equipped with a passive backplane architecture that includes a Single Board Computer (SBC), equipped with an Intel Pentium® III processor, and eight Industry Standard Architecture (ISA) slots (minimum) available for processing equipmen t .

The ES96 is recommende d for enterpris e-sized busine sses and is capable of supporting multiple CPU-hosted features, i.e., ASR and TTS.

6201

Stratagy ES96R

ES96R is a rack-mountabl e chassi s with a pass ive backplane architecture that includes a SBC with an Intel Penti um II process or , and si x ISA slots for processing equipment.

The ES96R has an industrial grade, rackmountable chassis and is capable of supporting multiple CPU-hosted features, i.e., ASR and TTS.

8 Stratagy General Description 01/03

Stratagy Enterprise Server (ES)

Stratagy ES4, ES80, ES96, ES96R Standard Components

The Stratagy ES’s base components are shown in Ta ble 2.

Table 2 Stratagy ES Base System Components

Overview

ES4

1,3

ES80

ES96

Passive backplane

Motherboard with Intel Celeron pr ocessor.

Motherboard with Intel Pentium processor.

architecture with a CPU located on a PCI-based SBC with an Intel Pentium III processor (in systems shipped after

Passive backplane architecture with a CPU located on a PCI-based SBC with an Intel Pentium II processor.

December 2001).

3 PCI slots

1 shared PCI/ISA for processing equipment

1 dedicated

PCI 5 dedicated ISA

processing equipment

1 shared PCI/

ISA

for

4 PCI slots 3 PCI slots

8 ISA slots (minimum) for processing equipment

6 ISA slots for pr oce ss ing equipment

Standard Components

• IDE 15GB hard drive for a max imum voice sto rage of 900

• Two serial ports

hours. This value is subject to database, application and Feature Group storage requirements.

• 128MB of Random Access Memory (RAM) • Keyboard and mouse

• 3.5” 1.44 MB floppy disk drive • 56Kbps Internal Modem

• 2~4 ports (ES4)

• 4~48 voice ports (All other models)

• Stratagy Activation Module (SAM)

• CD-ROM drive • 10/100BaseT Ethernet NIC

ES96R

1,2

• SVGA video controller • Toshiba Proprietary Integration equipment:

• Two 14-foot LAN cables – one cable is

configured for a direct connection between the Stratagy ES and the Strata CTX (pe er to peer), one cable is wired for a connection between the Stratagy ES and a network hub.

• One 15-foot six conductor modular phone

cable

• One RJ14 to DB9 serial port connector

• One parallel port • ProLine/2V, Dialog/4 or Dialog/41ESC (ES4 only)

Stratagy ES4 Standard Configurations

SES-4-WKS-2P ES4 platform shipped with ProLine/2V and Windows NT Workstation SES-4-WKS-4P ES4 platform shipped with Dialog/4 and Windows NT Workstation

SES-4-SVR-4P ES4 platform shipped with D/41ESC and Windows NT Server

1. A Toshiba Stratagy ES-approved UPS is required on all Stratagy ES system s.

2. ISA slots accept Dialogic voice and/or resource boards. Some PCI slots are used for other peripheral devices, e.g., NIC.

3. ES4 can use only ProLine/2V, Dialog/4 and D/41ESC voice boards.

4. 49~96 voice ports optional.

5. (Optional on ES4) For performing remote maintenance and troubleshooting on the ES4, Toshiba strongly suggests the purchase of the Remote Maintenance Kit (part no. SES-REMOTE-KIT). The kit comes complete with an internal 56Kbps Internal PCI modem and pcANYWHERE remote maintenance software.

Stratagy General Description 01/03 9

Overview

Stratagy Enterprise Server (ES)

Voice and Resource Boards

One or more voice boards are used in the standalone Stratagy ES platforms to convert, compress and store analog voice signals. These boards also provide telephone functions, including generating and recognizing in-band telephone signals. The Public Switched Telephone Network (PSTN) or telephone system must be physically connected to each voice board via RJ11C or RJ14C connectors, 66/110 block or RJ48C for T1 or Integrated Services Digi tal Netwo rk (I SDN). Connectors used depends upon voice card.

Specific voice and resource boards are required in order to implement certain Feature Groups. Table 2 lists the Feature Group and the required voice or resource board.

Table 3 Feature Group Hardware Component Configurations

Feature Group Supporting Hardware for Stratagy ES

Fax Server (Fax Mail, etc.)

Unified Messaging (UM) D/41ESC or D/160SC-LS board Text-To-Speech (TTS)/EMail D/41ESC Automatic Speech Recognition (ASR)/AA D/41ESC

Interactive Voice Response (IVR)

Note A Toshiba Stratagy ES-approved UPS is required on all Stratagy ES systems.

D/41ESC or D/160SC-LS board for SCbus GammaFax board

D/41ESC, D/160SC-LS board or SES-DL-P24-T1 Tape drive

Signal Computing System Architecture (SCSA)

Some of the advanced applications that the Stratagy ES is capable of performing require specific voice and resource boards. These boards are designed with Intel’s Signal Computing System Architecture (SCSA)

™.

A SCSA-based voice board, which is connected via the SCBus to an adjacent resource board, can perform any advanced application facilitated by the specific resource board; i.e., fax and ASR.

With the use of Signal Computing System Architecture (SCSA) provided by the GammaFax board, fax applications are performed quickly and efficiently. With SCSA, a voice call can be changed into a fax call on the same phone line, without requiring the call to be transferred to a dedicated line for fax.

Stratagy Ac tivation Module (SAM)

Each Stratagy ES is equipped with a security key attached to the parallel port called a Stratagy Activation Module (SAM). The SAM enables the Stratagy ES system to functio n. Without the SAM, Stratagy ES becomes i noperable.

As new Feature Groups are added to an existing Stratagy ES system, the SAM is upgraded remotely by Toshiba.

Though the Stratagy iES32 is an integrated circuit card without a parallel port, it incorporates an embedded security key, called the SoftSAM.

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