Toshiba CTX IPT-DKT, STRATA CIX User Manual

Telecommunication Systems Division

Strata CIX and CTX IPT/DKT Telephone

User Guide

August 2007

Important! Toshiba Telecommunication Systems Division sells its products through

Authorized Dealers. Our Dealers are certified in Sales and Technical Train ing for Toshiba pr o ducts, a nd focus on providing the best possible customer experience. Dealer services include: network assessments, product recommendations, installations, and ongoing technical and sales support. Before making any changes or updates to their Toshiba Telecom product (hardware or software), Toshiba advises Businesses to contact their System's installing Dealer or an Authorized Toshiba Dealer in their area.

To locate a Toshiba Telecom dealer, visit: www.telecom.toshiba.com

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, To shiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

CIX-UG-DKIPT-VE-E

Version E.1, August 2007

CAUTION! Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone's

rubber feet. The color of the rubber may transfer to the desk or mounting surface.

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE

VAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against you or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that you or any other person violates this License Agreement. Execution of the Software for any additional capabilities require a valid run-time license.

2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright.

3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.

4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU.

5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.

6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or order, is prohibited.

8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.

9. United States Government Restricted Rights. The Software is provided with Restricted Rights. The Software and other materials provided hereunder constitute Commercial Computer Software and Software Documentation and Technical Data related to Commercial Items. Consistent with F.A.R. 12.211 and 12.212 they are licensed to the U.S. Government under, and the U.S. Government’s rights therein are restricted pursuant to, the vendor’s commercial license.

10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.

11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

12. Supplier Software. The Software may include certain software provided by TAIS suppliers. In such event, you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with rights to enforce the Agreement with respect to supplier’s software.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR

GREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

DSD 020905

5932

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

End-User Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or posted on TAIS’s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will be subject to the warranty provisions provided by the equipment manufacturer, unless TAIS notifies the end-user of any additional warranty provisions in writing.

This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunction by TAIS or its authorized dealer with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.

To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the applicable warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

o TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the Vice President and General Manager, Telecommunication Systems Division.

WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS

A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX product portfolio. Similar to other resellers of software, hardware and peripherals, these thirdparty manufactured products carry warranties independent of our Toshiba limited warranty provided with our Toshiba-branded products. Customers should note that third-party manufacturer warranties vary from product to product and are covered by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba. Customers should consult their product documentation for third-party warranty information specific to third-party products. More information may also b e available in some cases from the manufacturer’s public website.

While Toshiba offers a wide selection of software, hardware and peripheral products, we do not specifically test or guarantee that the third-party products we offer work under every configuration with any or all of the various models of the Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services. If you have questions about compatibility, we recommend and encourage you to contact the third-party software, hardware and peripheral product manufacturer directly.

This page is intentionally left blank.

Introduction

Organization........................................................................................................................ix

How to Use This Guide.......................................................................................................xi

Conventions ........................................................................................................................xi

Related Documents/Media................................................................................................xii

Chapter 1 — The Grand Tour

IPT2000-series Telephones................................................................................... ...............1

Fixed Buttons....................................................................................................................3

Flexible Buttons................................................................................................................4

LCD / Soft Keys ...............................................................................................................5

SoftIPT.................................................................................................................................6

SoftIPT Icons........................................................................................ .... ..... ...................7

PDA ..................................................................................................................................7

DKT3000/3200-series Telephones ......................................................................................8

Fixed Buttons..................................................................................................................10

Flexible Buttons..............................................................................................................11

Liquid Crystal Display....................................................................................................11

Chapter 2 — The Basics

Important - Read First........................................................................................................13

What’s My Line?.............................................. .... ..... ................................................. ....13

Which Outgoing/Incoming Call Features Do I Have?...................................................14

Making a Call.....................................................................................................................15

Hot Dialing .....................................................................................................................15

Strata CIX and CTX IPT/DKT Telephone 08/07 i

Contents

Chapter 3 – Advanced Operation

Spkr Button................................................................................................................. ....15

Handset...........................................................................................................................15

Dial Directory.................................................................................................................16

Answering a Call................................................................................................................17

Handset...........................................................................................................................17

Speaker ...........................................................................................................................17

Handsfree Answerback...................................................................................................17

Switching Between Handset and Speakerphone.............................................................17

Message Waiting................................................................................................................18

Responding to a Lit Msg LED........................................................................................18

Turning On/Off MW LED on Another Extension..........................................................19

Microphone........................................................................................................................19

Call Transfer ......................................................................................................................20

Conference Calls................................................................................................................22

Adding Voice Mail to a Conference...............................................................................23

Connecting Two Outside Lines......................................................................................23

Conference Add/Split/Join/Drop....................................................................................24

Hold....................................................................................................................................26

Exclusive Hold................................................................................................................26

Automatic Hold ..............................................................................................................26

Consultation Hold...........................................................................................................26

Volume Control .................................................................................................................27

LCD Contrast Adjustments................................................................................................27

Basic SoftIPT Functions ....................................................................................... ..... .... ....28

Start the SoftIPT.............................................................................................................28

Making a Call .................................................................................................................28

Switching a Call to Your Headset ..................................................................... ..... ........29

Creating a Directory .......................................................................................................29

Using the Directory to Call.............................................................................................29

Labeling Feature Buttons................................................................................................30

Chapter 3 — Advanced Operation

Using Your LCD................................................................................................................31

Soft Keys............................................................................................................................32

Soft Key Example...........................................................................................................33

ii Strata CIX and CTX IPT/DKT Telephone 08/07

Contents

Chapter 3 – Advanced Operation

Advisory Messages............................................................................................................34

Account Code Calls ...........................................................................................................35

Verified/Non-Verified Account Codes...........................................................................35

Forced Account Codes....................................................................................................35

Voluntary Account Codes (Verified/Non-Verified).......................................................36

Alarm Notification Button....................................................................... .... ......................37

Automatic Busy Redial......................................................................................................37

Automatic Callback ...........................................................................................................38

Background Music.............................................................................................................39

Call Forward ......................................................................................................................40

System.............................................................................................................................40

Station.............................................................................................................................40

Station Call Forward Categories.....................................................................................41

Call Forward Settings.....................................................................................................41

Station Call Forward Procedures....................................................................................42

Call Forward Examples ..................................................................................................43

Call History........................................................................................................................47

Call Park Orbits..................................................................................................................47

Call Pickup.........................................................................................................................49

Group Pickup..................................................................................................................49

Ringing, Page or Held Call Pickup.................................................................................49

Call Waiting.......................................................................................................................51

Direct Inward System Access (DISA)...............................................................................52

Direct Station Selection Buttons (Hotline)........................................................................52

Distinctive Ringing............................................................................................................53

Do Not Disturb......................................................................................... .... ......................54

Setting DND for Another Extension...............................................................................55

Door Lock(s)......................................................................................................................55

Door Phone(s)....................................................................................................................56

Echo Cancellation..............................................................................................................57

Emergency Call........................................................................................ ..........................57

Emergency Monitoring Station........................................... .... ..... ...................................57

Emergency Ringdown....................................................................................... .... .............58

Language Codes.................................................................................................................58

Microphone Cut-Off ..........................................................................................................58

Strata CIX and CTX IPT/DKT Telephone 08/07 iii

Contents

Chapter 4 – IPT2010-SDC

Off-hook Call Announce....................................................................................................59

Override Calls............................................................... .... .................................................60

Busy Override.................................................................................................................60

Do Not Disturb Override................................................................................................60

Executive Override.........................................................................................................61

Destination Restriction/Traveling Class Override..........................................................61

Class of Service Override...............................................................................................62

Privacy Override.............................................................................................................62

Paging ................................................................................................................................62

Answering a Page...........................................................................................................63

All Call Page...................................................................................................................63

Emergency Page ............................................................................................ .... .............63

Privacy ...............................................................................................................................64

Redial.................................................................................................................................64

Speed Dial..........................................................................................................................65

Making a Call Using Speed Dial .......................................................................................65

Accessing System SD and Personal SD Directories.......................................................66

Storing a System/Station Speed Dial Number...................................................................66

Advanced Speed Dial Operation ....................................................................................67

Tone/Pulse Dialing.............................................................................................................68

Uniform Call Distribution..................................................................................................69

Login/Logout..................................................................................................................70

Voice Mail - Direct Transfer..............................................................................................71

Voice Mail Soft Keys.........................................................................................................71

Call Recording...................................................................................................................76

Other Voice Mail Features..............................................................................................77

Chapter 4 — IPT2010-SDC

Making and Answering Calls.............................................................................................80

Local Emergency Service (Calling 911)............................................................................81

ACO Volume Control........................................................................................................82

Microphone........................................................................................................................82

ACO LED and LCD Indication .........................................................................................83

ACO Hold..........................................................................................................................84

ACO Operating Summary..................................................................................................85

iv Strata CIX and CTX IPT/DKT Telephone 08/07

Chapter 5 – IPT2008-SDL LCD Features

IPT2010-SDC Programming .............................................................................................86

IPT Initialization.............................................................................................................88

IPT2010-SDC Headset Transmit Level Adjustment......................................................88

Local CO Line Connection................................................................................................89

Local CO Line Circuit Quick Test..................................................................................90

Chapter 5 — IPT2008-SDL LCD Features

Buttons...............................................................................................................................92

Fixed Buttons..................................................................................................................92

Navigation Buttons............................................... ..........................................................92

Idle Display........................................................................................................................93

Left and Right Tab Soft Keys.........................................................................................94

Directory and Speed Dial Listings.....................................................................................95

Direct Station Selection..................................................................................................95

System Speed Dial and Personal Speed Dial..................................................................96

Internal Directory and External Directory......................................................................96

Storing Personal Speed Dial Names...............................................................................97

Web Access..................................................................................... .... ...............................99

Info ManagerTM..............................................................................................................101

Stocks............................................................................................................................102

Weather.........................................................................................................................103

News.............................................................................................................................104

Calendar........................................................................................................................105

Cycle.............................................................................................................................107

Configure......................................................................................................................107

Contents

Chapter 6 — DKT3014/3214-SDL LCD Features

Directory and Speed Dial Listings...................................................................................114

Direct Station Selection................................................................................................114

System Speed Dial and Personal Speed Dial................................................................115

Internal Directory and External Directory....................................................................115

Storing Personal Speed Dial Names.............................................................................116

Strata CIX and CTX IPT/DKT Telephone 08/07 v

Contents

Chapter 7 – FeatureFlex

Chapter 7 — FeatureFlex

Alarm Clock.....................................................................................................................120

Voice Mail Call Monitor..................................................................................................121

Voice Mail - Return Call..................................................................................................122

Screen Call.......................................................................................................................123

One Number Access ........................................................................................................124

Hot Desk ..........................................................................................................................124

FeatureFlex Interactions......................................................... ..........................................125

Chapter 8 — User Programming

Programming Feature Buttons.........................................................................................127

User Programming Mode ..................................................................... .... ....................128

Flexible Button Codes......................................................................................................128

Setting/Changing a Flexible Button’s Function ...........................................................129

One Touch Buttons ..........................................................................................................130

Changing a One Touch Button.....................................................................................130

To Use a One Touch Button.........................................................................................131

Setting/Changing a Personal Speed Dial Code.............................................................131

Feature Codes...................................................................................................................132

LED Indicator Details......................................................................................................136

Chapter 9 — ADM/DSS Console

ADM ................................................................................................................................138

Buttons and LEDs.............................................................................................. ...........138

DSS Console................................................................. .... ...............................................139

DSS Buttons...................................................... ...................................................... ......139

Calling a Station ...........................................................................................................140

Transferring to an Idle Station......................................................................................140

Call Transfer with Camp-on.........................................................................................141

Call Answering (Outside Line).....................................................................................141

Speed Dial.....................................................................................................................141

Paging...........................................................................................................................142

Call Forward Override (DSS Override)........................................................................142

Night Transfer Button...................................................................................................142

vi Strata CIX and CTX IPT/DKT Telephone 08/07

Contents

Appendix A – Centrex Application

Appendix A — Centrex Application

Flexible Directory Numbering.........................................................................................143

Centrex Feature Buttons .............................................................................. ....................143

Ringing Repeat.................................................................................................................143

Delayed Ringing ..............................................................................................................144

Appendix B — Button Labels

Index ....................................................................................................................................149

Strata CIX and CTX IPT/DKT Telephone 08/07 vii

This page is intentionally left blank.

Introduction

This user guide describes how to use the Toshiba Strata series telephone products with Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems:

• Strata IP telephone (IPT2010-SD, IPT2020-SD and IPT2008-SDL)

• Strata DKT3000- and 2000-series digital telephones

• Strata Digital Add-on Module (DADM)

• Strata IP Add-on Module (IADM2020)

• Strata Direct Station Selection (DSS) console

• FeatureFlex

•SoftIPT

Organization

• Chapter 1 – The Grand Tour provides an overview of the IP and digital

telephones.

• Chapter 2 – The Basics covers the basic telephone and SoftIPT features that you

need to know.

• Chapter 3 – Advanced Operation includes an explanation of Soft Key

operations. Features are presented alphabetically and, when applicable, include LCD information.

• Chapter 4 – IPT2010-SDC includes the details and functioning of the unique

Analog Central Office (ACO) button found only on this telephone.

• Chapter 5 – IPT2008-SDL LCD Features describes how to use the

IPT2008-SDL

• Chapter 6 – DKT3014/3214-SDL LCD Features explains features and functio ns

of the DKT3014 telephone.

Strata CIX and CTX IPT/DKT Telephone 08/07 ix

Introduction

Organization

• Chapter 7 – FeatureFlex explains telephone user information for FeatureFlex

• Chapter 8 – User Programming explains how to program Flexible Button

• Chapter 9 – ADM/DSS Console explains how to use these consoles with the

• Appendix A – Centrex Application describes the Centrex features which may be

• Appendix B – Button Labels lists the feature button designations of the 3000-

• Appendix C – FeatureFlex Interactions shows how the FeatureFlex features

features.

features, set One Touch buttons, change Personal Speed Dial numbers, as well as other user programmable functions.

available with your Strata CIX system.

series digital telephone models.

interact with other FeatureFlex and some CIX features.

x Strata CIX and CTX IPT/DKT Telephone 08/07

How to Use This Guide

This guide provides in-depth instructions for the IPT1020-SD, IPT2000-series, DKT3000- and DKT2000-series telephones and their features. Most telephone users can use the “Strata CIX/CTX DKT/IPT Quick Reference Guide” instead of this guide.

Conventions

Conventions Description

Elaborates specific items or references other information. Within some

Note

tables, general notes apply to the entire table and numbered notes apply to specific items.

Introduction

How to Use This Guide

Important!

Extension

Number

Arial Bold

Tilde (~) Means “through.” Example: 350~640 Hz frequency range.

See Figure 10

Calls attention to important instructions or information.

Press to answer a call to the Extension Number. Each station can have multiple extension buttons. Incoming calls ring the extension button(s) from the top down. For example, station 10's extensions ring 10-1 first, then 10-2, 10-3, and 10-4. A station is considered busy when all extensions are being used.

Note The naming convention for DKT assignments within Toshiba is

Directory Numbers. For clarity and ease of understanding, the terms Extension Number and Phantom Extension Number will be

used in this document in lieu of PDN and PhDN. Represents telephone buttons. shows a multiple PC keyboard or telephone button entry. Entries without

spaces between them show a simultaneous entry. Example: Delete+Enter. Entries with spaces between them show a sequential entry. Example:

Grey words within the printed text denote cross-references. In the electronic version of this document (Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext.

# + 5.

Strata CIX and CTX IPT/DKT Telephone 08/07 xi

Introduction

The Grand Tour 1

This chapter familiarizes you with the Digital Key Telephones (DKT) and Internet Protocol Telephones (IPTs) for the Strata CIX. This includes the IPT2000-series, and DKT3000/DKT3200-series telephones for the Strata CIX (model numbers appear on the bottom of your telephone).

Important! The IP telephones do not work with the Strata CTX28. The

DKT3007/DKT3207-SD is specifically designed to work only with the CTX28.

IPT2000-series Telephones

The IPT2000-series models include:

• IPT2010-SD 10-button with two-line by 24-character LCD with speakerphone.

• IPT2010-SDC 10-button with two-line by 24-character LCD with speakerphone and an ACO button (to access the local analog trunk).

• IPT2020-SD 20-button with two-line by 24-character LCD with speakerphone.

Note The IP Telephony product family also includes a matching Add-on module

IADM2020. This Add-on module functions like the DADM. For user instructions, refer to “ADM” on page 138.

The 2000-series IP telephones offer all the same features as the 3000/3200-series digital telephones, except the IPT2010-SD does not support Speaker Off-hook Call Announce (OCA). All the Toshiba IPT2000-series telephones have speakerphones that enable you to place and receive calls without lifting the handset.

Strata CIX and CTX IPT/DKT Telephone 08/07 1

The Grand Tour

IPT2000-series Telephones

Toshiba LCD telephones provide easy access to frequently-used features. Prompts guide you through specific tasks. They also provide Outside Line Identification, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers.

IPT2020-SD Telephone

2 Strata CIX and CTX IPT/DKT Telephone 08/07

The Grand Tour

IPT2000-series Telephones

Fixed Buttons

The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in

Chapter 2 – The Basics.

Voice Mail

(envelope)

Mircrophone

Speaker

LEDs

7508

Speed Dial (lightning buttons)

Volume Control

Redial (U-turn button)

Hold (red button)

Cnf/Trn - Conference/Transfer (3 people - 2 people)

Note The IP T Fixed Buttons work the same way as the DKT telephones, however on

the IPTs, fixed buttons have been replaced with button icons.

Strata CIX and CTX IPT/DKT Telephone 08/07 3

The Grand Tour

IPT2000-series Telephones

Flexible Buttons

Y our IPT can have 10 or 20 flexible buttons (Figure on

page 2) and the DKTs can have either 10, 14, or 20

flexible buttons that can be programmed to do many button functions, including:

• Line is used to access an outside line.

• Primary Extension is your extension button.

• Pooled Line Group enables you to access available outside lines from a group of lines appearing under one button.

• Feature Access Buttons enables you to store features onto a single button.

• One Touch Buttons are used for storing Speed Dial numbers or feature access code sequences onto a single button.

• Voice Mail Call Monitor lets you listen to a caller while the caller records a message in your voice mailbox.

Note Flexible buttons (FB) are numbered bottom up.

See Table 18 on page 145 for a complete list of Feature Access Buttons and One Touch Buttons.

FB10

FB09

FB08 FB07

FB06

FB05

FB04

FB03

FB02

FB01

Flexible Button Layout

FB20

FB19

FB18 FB17

FB16

FB15

FB14

FB13

FB12

FB11

4 Strata CIX and CTX IPT/DKT Telephone 08/07

LCD / Soft Keys

Your Liquid Crystal Display (LCD) (shown below) shows:

• Desk Clock and Calendar in idle mode

• Call Duration during an outside call

• Operational, Advisory, and Notification messages

LCD Control Buttons/Soft Keys

The Grand Tour

IPT2000-series Telephones

CF-ALL 202-203+

AUG 08 MON 03:56

Mode Page Scroll Feature

7499

IPT2010/2020-SD Telephone LCD

Note The IPT and DKT soft keys perform the same functions. This manual uses the

DKT & IPT1020-SD Telephone LCD

IPT soft keys (SK) to refer to the soft keys on all telephones. For example, if an instruction references on the IPT.

SK2, SK3 and SK4 equate to the second, third an d fourth soft keys

SK1, this means use the first soft key (from left to right)

on the IPT or Page, Scroll and Feature on the DKT.

LCD Control Buttons/Soft Keys

There are two types of LCD button functions: LCD Control Buttons and Soft Keys.

SK1, SK2, SK3 and SK4 represent the LCD soft keys in this manual.

When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. See

“Using Your LCD” on page 31 for more

information.

• SK1 is generally used as a Soft Key.

• Pressing

SK2 switches you from the Call Forward (CF) display to the User Name

display.

• Pressing

•

SK4 will be used in the future.

SK3 advances you through information.

Strata CIX and CTX IPT/DKT Telephone 08/07 5

The Grand Tour

SoftIPT

The SoftIPT is a software phone client that runs on appropriately equipped wireless Pocket laptops, tablets and desktop PCs with the Microsoft software (OS). The Windows XP version of the SoftIPT GUI is shown below.

The T oshiba SoftIPT integrates the power of a PC with all of the features available on a IPT2010-SD and DKT3000/3200-series telephone, except background music. The main difference is that you use a mouse or stylus to select buttons.

PCs with Pocket PC 2003 operating software, as well as on wired or wireless

Windows XP® operating

Live call progress display

SoftIPT Icons

Directory (Folder) – Clicking this icon enables you to access the directory you create using MS Outlook. Refer to

Setup (Wrench) – Clicking this icon enables you to view and change SoftIPT settings. Help (Question mark) – Clicking this icon enables you to access Help as a user or find

information on Setting Audio Properties, etc. Click Help to view all SoftIPT information.

“Creating a Directory” on page 29.

PDA

You can also install the SoftIPT on a laptop, tablet or desktop PC and a Pocket PC at the same time, but each should have a unique station ID and license.

The SoftIPT works with Toshiba Pocket PC with Windows Pocket PC 2003 OS or higher (shown right),

Tested PDAs

The following PDAs have been tested with the SoftIPT:

• TOSHIBA e750, e755, e800, e805

• HP iPAQ h5550, h5555, hx4700

• Headsets – Plantronics MX 100, MX 150. (see

www.plantronics.com/ipaq)

SoftIPT for Pocket PC

Strata CIX and CTX IPT/DKT Telephone 08/07 7

The Grand Tour

DKT3000/3200-series Telephones

The DKT3200-series models that can be connected to a Strata CIX include:

• DKT3001/3201 Single-line telephone.

• DKT3007/3207 CTX28 Button with LCD

• DKT3010/3210-S 10-button with LCD/Speaker

• DKT3007/3210-SD 10-button with LCD/Speaker

• DKT3020/3220-S 20-button Speakerphone

• DKT3020/3220-SD 20-button with LCD/Speaker

• DKT3014/3214-SDL (page 113) 14-button with eight-line by 24-character tilting LCD and 16 Soft Key buttons.

Note The DKT3000/3200-series Telephony product family also includes a matching

Digital Add-on module DADM (DADM3120/3220) and 60-key DSS Console (DDSS3060/3260). For user instructions, refer to Chapter 9 – ADM/DSS

Console.

All of the DKT3000/3200-series Toshiba speakerphones enable you to place and receive calls without lifting the handset.

An illustration of the DKT3020/3220-SD is shown on page 10.

8 Strata CIX and CTX IPT/DKT Telephone 08/07

Handset

Dial Pad

The Grand Tour

DKT3000/3200-series Telephones

LCD Display

LCD Control Buttons/ Soft Keys

Flexible Buttons

Fixed Buttons

DKT3210-SD Telephone

Strata CIX and CTX IPT/DKT Telephone 08/07 9

The Grand Tour

DKT3000/3200-series Telephones

DKT3220-SD Telephone

Fixed Buttons

The fixed buttons on your telephone enable you to perform standard function s quickly and easily. These buttons are described in

10 Strata CIX and CTX IPT/DKT Telephone 08/07

Chapter 2 – The Basics.

Flexible Buttons

All Flexible Buttons must be programmed for your telephone in system programmi ng and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

Line Buttons

You may have buttons designated as Line and/or Pooled Line Grp which enable you to directly access outside lines.

Pooled Line Grp enables you to access

available CO Lines from a group of lines appearing under one button.

Liquid Crystal Display

Your Liquid Crystal Display (LCD) (shown right) shows:

• Desk Clock and Calendar in idle mode

• Call Duration during an outside call

• Operational, Advisory, and Notification messages

LCD Control Buttons

LCD Control

Buttons/Soft Keys

CF-ALL 202-203+

AUG 08 MON 03:56

SK1 SK2 SK3 SK4

(Mode) (Page) (Scroll) (Feature)

8119

There are two types of LCD button functions: LCD Control Buttons and Soft Keys. When the Soft Key prompts appear on the LCD, the LCD Control Button just below

the prompt offers access to that feature. See

“Using Your LCD” on page 31 for more

information.

• SK1 is generally used as a Soft Key.

• Pressing

SK2 switches you from the Call Forward (CF) display to the User Name

display.

• Pressing

Strata CIX and CTX IPT/DKT Telephone 08/07 11

SK3 advances you through information.

This page is intentionally left blank.

+ 141 hidden pages