Toshiba CTX100 User Manual

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726+,%$ Telecommunication Systems Division

Digital Business Telephone Systems

CTX100 and CTX670

General Description

November 2002

Strata CTX100 and CTX670 General End User Information

The Strata CTX100 or CTX670 Digital Business Telephone System is registered in accordance with the provisions of Part 68 of the Federal Communications Commission’s Rules and Regulations.

FCC Requirements

Means of Connection: The Federal Communications Commission (FCC) has established rules which permit the Strata CTX100 or CTX670 system to be connected directly to the telephone network. Connection points are provided by the telephone company—connections for this type of customer-provided equipment will not be provided on coin lines. Connections to party lines are subject to stat e tari ffs.

Incidence of Harm: If the system is malfunctioning, it may also be disrupting the telephone network. The system should be disconnected until the problem can be determined and repaired. If this is not done, the telephone company may temporarily disconnect service. If possible, they will notify you in advance, but, if advance notice is not practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Service or Repair: For service or repair, contact your local Toshiba telecommunications distributor. To obtain the nearest Toshiba telecommunications distributor in your area, log onto www.toshiba.com/taistsd/locator.htm or call (800) 222-5805 and ask for a Toshiba Telecom Dealer.

Telephone Network Compatibility: The telephone company may make changes in its facilities, equipment, operations, and procedures. If such changes affect the compatibility or use of the Strata CTX100 or CTX670 system, the telephone company will notify you in advance to give you an opportunity to maintain uninterrupted service.

Notification of Telephone Company: Before connecting a Strata CTX100 or CTX670 system to the telephone network, the telephone company may request the following:

1. Y our telephone number.

2. FCC registration number:

• Strata CTX100 or CTX670 may be configured as a Key, Hybrid or PBX

telephone system. The appropriate configuration for your system is dependent upon your operation of the system.

• If the operation of your system is only manual selection of outgoing lines, it may

be registered as a Key telephone system.

• If your operation requires automatic selection of outgoing lines, such as dial

access, Least Cost Routing, Pooled Line Buttons, etc., the system must be registered as a Hybrid telephone system. In addition to the above, certain features (tie Lines, Off-premises Stations, etc.) may also require Hybrid telephone system registration in some areas.

• If you are unsure of your type of operation and/or the appropriate FCC

registration number, contact your local Toshiba telecommunications distributor for assistance. CTX100 Registration Numbers PBX: CJ6MUL-35931 -PF-E, fully-protected PB X s Hybrid: CJ6MUL-35930-MF-E, fully-protected multifunction systems Key: CJ6MUL-35929-KF-E, fully-protected telephone key systems

• CTX670 Registration Numbers

PBX: CJ6MUL-35934 -PF-E, fully-protected PB X s Hybrid: CJ6MUL-35933-MF-E, fully-protected multifunction systems Key: CJ6MUL-35932-KF-E, fully-protected telephone key systems

• Ringer equivalence number: 0.3B. The ringer equivalence number (REN) is

useful to determine the quantity of devices which you may connect to your telephone line and still have all of those devices ring when your number is called. In most areas, but not all, th e sum of the RENs of all devices connected to one line should not exceed five (5.0B). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to ascertain the maximum REN for your calling area.

3. Network connection information USOC jack required: RJ11/14C, RJ21/2E/2F/2G/2HX/RJ49C (see Network Requirements in this document). Items 2, 3 and 4 are also indicated on the equipment label.

4. Authorized Network Parts: 02LS2/GS2, 02RV2-T/O, OL13C/B, T11/12/31/32M, 04DU9-BN/DN/1SN, 02IS5, 04DU9-BN/DN/1SN1ZN

Radio Frequency Interference

Warning: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer ’s instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case, the user, at his/her own expense, will be required to take whatever measures may be required to correc t the interference.

This system is listed with Underwriters Laboratory. UL Requirement: If wiring from any telephone exits the building or is

subject to lightning or other electrical surges, then secondary protection is required. Secondary protection is also required on DID, OPS, and Tie lines. (Additional information is provided in this manua l.)

Important Notice — Music-On-Hold

In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors and Publishers, or other similar organization, if radio or TV broadcasts are transmitted through the music-on-hold feature of this telecommunication system. Toshi ba America Information Systems, Inc ., hereby disclaims any liability arising out of the failure to obtain such a license.

CP01, Issue 8, Part I Section 14.1 Notice: The Industry Canada label identifies certified eq uipme nt. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the Equipment will operate to the user ’s satisfaction.

Before installing this equipment, users should ensure tha t it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

CAUTION! Users should not attempt to make such connections themselves, but

CP01, Issue 8, Part I Section 14.2 Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The terminal on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the Devices does not exceed 5.

should contact the appropriate electric inspection authority, or electrician, as appropriate.

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such chan ges in equipment design or components as engineering or manufacturing methods may warrant.

CTX-GD-GNDES-VB 4010462

Version B.3, November 2002

Toshiba America Information Systems, Inc. Telecommunication Systems Division

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata and SmartMedia are registered trademarks of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc. Trademarks, registered trademarks, and service marks are the property of their

respective owners.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE

VAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, distributing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly prohibited; You agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against You or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License

greement.

2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright.

3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.

4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU.

5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.

6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or order, is prohibited.

8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.

9. United States Government Restricted Rights. The Software is provided with Restricted Rights. Use, duplication, or disclosure by the United States Government, its agencies and/or instrumentalities is subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software Clause at DFARS 252.227-7013 (October 1988) or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable.

10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.

11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no

aiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR

GREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc. Telecommunication Systems Division

9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

TSD 081601

5932

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer , (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal oblig ation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.

To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems Division.

Introduction

Organization .........................................................................................................................................vii

Conventions .........................................................................................................................................viii

Related Documents/Media ....................................................................................................................ix

Installation and Programming ........................................................................................................ix

User Guides ....................................................................................................................................ix

Quick Reference Guide ............................................................................. ......... ............................ix

CD-ROMs .......................................................................................................................................ix

Chapter 1 – Strata CTX10 0 Over view

CTX100 Processor .................................................................................................................................2

CPU/Memory ...................................................................................................................................2

Large Scale Integrated (LSI) Circuits .............................................................................................. 2

Memory Protection Battery .............................................................................................................2

Relay Control Interface ...................................................................................................................2

External Page Interface ....................................................................................................................2

Music-on-hold/Background Music Interface ................................................................................... 2

SmartMedia Memory ......................................................................................................................2

CTX100 Processor Optional Subassemblies ...................................................................................3

CTX100 Cabinet Slots ........................................................................................................................... 3

Base Cabinet ....................................................................................................................................3

Expansion Cabinets .........................................................................................................................3

CTX100 License Control .......................................................................................................................4

Licensed Software Options ..............................................................................................................4

Chapter 2 – Strata CTX67 0 Over view

CTX670 Processor PCBs .......................................................................................................................6

CPU/Memory ...................................................................................................................................6

Large-scale Integrated (LSI) circuits ...............................................................................................6

Memory Protection Battery .............................................................................................................6

Music-on-hold/Background Music Interface ................................................................................... 6

SmartMedia Memory .......................................................................................................................6

Network Interface ............................................................................................................................7

Maintenance Modem .......................................................................................................................7

CTX670 Processor PCB Subassemblies ..........................................................................................7

CTX670 License Control .......................................................................................................................7

Licensed Software Options ..............................................................................................................8

Strata CTX General Description 11/02 i

Contents

Chapter 3 – Capacities

CTX670 Cabinet Slots ........................................................................................................................... 8

Base Cabinet ....................................................................................................................................8

Expansion Cabinets .........................................................................................................................9

CTX670 Remote Expansion Cabinet .....................................................................................................9

Chapter 3 – Capacities

System Capacities ................................................................................................................................ 11

CTX100 Maximum Capacity Configuration Examples .......................................................................15

Chapter 4 – Universal Slot PCBs

Station, Line and Option PCBs ............................................................................................................17

Functional Block Diagrams .................................................................................................................. 21

Chapter 5 – Telephones and Peripherals

DKT3000-series Telephones ................................................................................................................26

Liquid Crystal Display (LCD) Models ..........................................................................................28

Speakerphones ...............................................................................................................................28

DKT3001 .......................................................................................................................................29

Tilt Stands ......................................................................................................................................29

DKT3000-series Upgrade Options .......................................................................................................30

Digital Add-on Module (DADM3020) ..........................................................................................30

Direct Station Selection (DSS) Console. .......................................................................................30

Integrated PC Interface (BPCI) ..................................................................................................... 31

Headset/Ringer Interface (BHEU) ................................................................................................. 31

Speaker Off-hook Call Announce (BVSU) ...................................................................................31

Cordless Digital Telephones ................................................................................................................32

DKT2104-CT .................................................................................................................................32

DKT2004-CT .................................................................................................................................33

CTX Attendant Console .......................................................................................................................33

Peripherals ............................................................................................................................................35

MCK Office Extender and PBXgateway .......................................................................................35

Door Phone (MDFB) .....................................................................................................................35

Door Phone/Lock Control Unit (DDCB) .......................................................................................36

External Speaker (HESB) ..............................................................................................................36

Toshiba Stratagy and Stratagy DK Voice Processing ...................................................................36

Cabling and Connectors .......................................................................................................................36

Chapter 6 – Features

Account Codes ..................................................................................................................................... 37

Add-on Module (DADM) .................................................................................................................... 37

Advisory Messages ............................................................... ...............................................................37

Alternate Answer Point ........................................................................................................................37

Automatic Busy Redial ........................................................................................................................ 38

ii Strata CTX General Description 11/02

Contents

Chapter 6 – Features

Automatic Call Distribution (ACD) Server .........................................................................................38

Multiple Group Agent Login .........................................................................................................38

Skills-based Routing ......................................................................................................................38

Priority Queuing ......................... ................................................................................................... 38

Advanced Call Routing .................................................................................................................38

Agent Priority Routing ................................................... ...............................................................39

Intelligent Announcements ............................................................................................................39

IVR Voice Assistant Open Database Connectivity (ODBC) Access ............................................39

Automatic Callback (ACB) ..................................................................................................................39

Automatic Line Selection .....................................................................................................................39

Automatic Release ...............................................................................................................................40

Automatic Release from Hold ....................................................................................................... 40

Automatic Release of Incoming Calls ...........................................................................................40

Station Automatic Release .............................................................................................................40

Background Music (BGM) ..................................................................................................................40

Call Completion ...................................................................................................................................40

Call Forward .........................................................................................................................................41

Station Call Forward ......................................................................................................................41

System Call Forward ..................................................................................................................... 41

Call Forward Conditions ...............................................................................................................41

Call Forward Destination ............................................................................................................... 42

Call Forward – Call Types .............................................................................................................42

Call Forward Remote .....................................................................................................................42

Call History ..........................................................................................................................................42

Call Park ...............................................................................................................................................43

Call Park Orbits ............................................................................................................................. 43

Park and Page ................................................................. ...............................................................43

Call Pickup ...........................................................................................................................................43

Call Waiting .........................................................................................................................................43

Caller Identification .............................................................................................................................44

ISDN Calling ID Name and Number ............................................................................................44

Camp on Busy ........ ......... ......... ............................................................................................................ 44

Automatic Camp On ......................................................................................................................44

Off-hook Camp On ........................................................................................................................45

Cancel Button .......................................................................................................................................45

Centrex/PBX Compatible .....................................................................................................................45

Centrex Ringing Repeat .......................................................................................................................45

Classes of Service (COS) .....................................................................................................................45

Computer Telephony Integration (CTI) ...............................................................................................46

Digital Telephone Integrated PC Interface ....................................................................................46

Conference Calls ..................................................................................................................................46

Conference On-Hold ...................................................................................................................... 46

Join Button .....................................................................................................................................46

Releasing from Tandem CO Line Connections .............................................................................46

Voice Mail Conference ..................................................................................................................47

Continuous DTMF Tone ......................................................................................................................47

Credit Card Calling ..............................................................................................................................47

CTX WinAdmin ...................................................................................................................................47

Data Privacy .........................................................................................................................................47

Day/Night Mode – Auto Schedule .......................................................................................................48

Strata CTX General Description 11/02 iii

Contents

Chapter 6 – Features

Delayed Ringing ................................................................................................................................... 48

Destination (Toll) Restriction ..............................................................................................................49

Through Dialing ............................................................................................................................49

Direct Inward Dialing (DID) ................................................................................................................49

Dialed Number Identification Service (DNIS) ....................................................................................49

Digital Pad ............................................................................................................................................50

Direct Inward System Access (DISA) ................................................................................................. 50

Directory Numbers ...............................................................................................................................51

Primary [DN] Buttons ...................................................................................................................51

Phantom [DN] Buttons ..................................................................................................................51

Pilot [DN] ......................................................................................................................................51

Distinctive LED Indicator ....................................................................................................................51

Distinctive Ringing .............................................................................................................................. 52

Do Not Disturb (DND) ......................................................................................................................... 52

Direct Station Selection (DSS) Buttons ............................................................................. ..................52

[DSS] Button Status Display .........................................................................................................52

DTMF Receivers ..................................................................................................................................53

DTMF Back Tone ..........................................................................................................................53

DTMF and Dial Pulse CO Line Compatibility ..............................................................................53

DTMF Signal Time .......................................................................................................................53

Emergency Call ....................................................................................................................................53

Feature Prompting with Soft Keys ....................................................................................................... 53

Enhanced E911 ..................................................................................................................................... 54

External Amplified Speaker .................................................................................................................54

Flash Button .........................................................................................................................................54

Flexible Line Ringing ..........................................................................................................................54

Flexible Numbering .............................................................................................................................55

Handsfree Answerback ........................................................................................................................55

Headset .................................................................................................................................................55

Hearing Aid Compatible ...................................................................................................................... 55

High Call Volume Buttons ...................................................................................................................55

Hold ......................................................................................................................................................55

Automatic Hold .............................................................................................................................55

Analog Hold ..................................................................................................................................55

Call Hold ........................................................................................................................................ 56

Consultation Hold ..........................................................................................................................56

Exclusive Hold ..............................................................................................................................56

Hold Recall ....................................................................................................................................56

Hot Dialing ...........................................................................................................................................56

Hotline Service .....................................................................................................................................56

Integrated Services Digital Network (ISDN) .......................................................................................56

Least Cost Routing (LCR) ...................................................................................................................57

Line Buttons ................................................................................... ......... .............................................57

CO Line Buttons ............................................................................................................................57

Pooled CO Line Button .................................................................................................................57

Group CO Line Button .................................................................................................................. 58

Live System Programming ...................................................................................................................58

Lost Call Treatment ...................................................... ......... ...............................................................58

iv Strata CTX General Description 11/02

Contents

Chapter 6 – Features

Message Waiting ..................................................................................................................................58

LED Indication ..............................................................................................................................58

Stutter Dial Tone ...........................................................................................................................58

Microphone (External Unit) .................................................................................................................59

Music-on-hold ...................................................................................................................................... 59

Off-Hook Call Announce (OCA) .........................................................................................................59

Off-Premise Stations ............................................................................................................................59

Override ................................................................................................................................................ 60

Call Forward Override ...................................................................................................................60

Class Of Service Override .............................................................................................................60

Do Not Disturb (DND) Override ...................................................................................................60

Executive Override ........................................................................................................................60

Privacy Override ............................................................................................................................60

Paging ................................................................................................................................................... 61

Telephone Group Paging ...............................................................................................................61

External Speaker Page Zones ........................................................................................................ 61

Emergency Page ............................................................................................................................ 61

Night Ringing Over Selected Page Zones .....................................................................................61

Power Failure Protection ......................................................................................................................61

Power Failure Transfer ..................................................................................................................61

Reserve Power Battery Backup .....................................................................................................62

Privacy ..................................................................................................................................................62

Repeat Last Number Dialed ...................................................................................... ...........................62

Ring Over Busy ....................................................................................................................................62

Speed Dial .............. ......... ......... ............................................................................................................ 63

One Touch Buttons ........................................................................................................................63

Station Hunting ....................................................................................................................................64

Serial Hunting ................................................................................................................................64

Circular Hunting ............................................................................................................................64

Distributed Hunting .......................................................................................................................64

Camp on to Hunt Groups ...............................................................................................................64

Station Message Detail Recording (SMDR) ........................................................................................65

Strata Net Multi-system Networking ...................................................................................................65

Coordinated Numbering Plan ........................................................................................................65

QSIG Basic Call Control ...............................................................................................................65

Alternate Routing ..........................................................................................................................65

Centralized Attendant ....................................................................................................................66

Centralized Voice Mail ..................................................................................................................66

Network SMDR .............................................................................................................................66

System Fault Finding and Diagnostics .................................................................................................66

Alarm Indication of System Faults ................................................................................................ 66

SmartMedia Card ...........................................................................................................................66

Fault Detection and Error Logs ..................................................................................................... 66

Event and System Administration Logs ........................................................................................67

Automatic Fault Recovery .............................................................................................................67

System Trace .................................................................................................................................67

Manual Test ...................................................................................................................................67

Backup/Restore .............................................................................................................................. 67

Maintenance and Administration ...................................................................................................67

Software Upgrade ..........................................................................................................................67

Strata CTX General Description 11/02 v

Contents

Appendix – Specifications

Transfer ................................................................................................................................................ 67

Transfer with Camp On ................................................................................................................. 67

Transfer Immediate ........................................................................................................................68

Transfer Privacy ............................................................................................................................68

Transfer (Screened) .......................................................................................................................68

Transfer (Unscreened) ...................................................................................................................68

Transfer to Voice Mail ..................................................................................................................68

Music or Ringing Option ...............................................................................................................68

User Programming Mode ..................................................................................................................... 68

Voice or Tone Signaling ......................................................................................................................69

Voice Mail Integration .........................................................................................................................69

DTMF Integration .......................................................................................................................... 69

Simplified Message Desk Interface (SMDI) .................................................................................69

Toshiba Proprietary Integration .....................................................................................................70

Direct Transfer to Voice Mailbox ............................................................. ....................................70

Volume Control ....................................................................................................................................70

Appendix – Specifications

Environmental Characteristics .............................................................................................................71

CTX100 Power Considerations ............................................................................................................72

CTX670 Power Considerations ............................................................................................................72

Reserve Power ......................................................................................................................................73

Hardware Compatibility .......................................................................................................................74

Public Network Requirements ............................................................................................................. 76

Station Loop Lengths ...........................................................................................................................77

Standard Telephone Ringer Specifications ..........................................................................................78

3000-series Telephone Option PCBs ...................................................................................................78

Station Dimensions .............................................................................................................................. 78

System Tones .......................................................................................................................................80

Index..........................................................................................................................................................83

vi Strata CTX General Description 11/02

Introduction

This General Description provides an overview of the Strata CTX100 and CTX670 digital

business telephone systems, associated hardware and features.

Organization

This document is divided into the following major topics:

• Chapter 1 – Strata CTX100 Overview describes the system, its basic ca pacities and system

expansion.

• Chapter 2 – Strata CTX670 Overview describes the system, its basic capacities, system

expansion, and remote maintenance.

• Chapter 3 – Capacities includes Strata CTX100 and CTX670 capacities for stations and

peripherals, Central Office (CO) lines, station buttons and system features.

• Chapter 4 – Universal Slot PCBs provides information about Printed Circuit Boards (PCBs)

that can be installed in the universal slots of the Strata CTX systems.

• Chapter 5 – Telephones and Peripherals describes the most recent Toshiba-proprietary

stations and peripherals, customer-supplied peripherals, as well as cabling and connectors.

• Chapter 6 – Features describes the features which are available system-wide, as well as

stations features.

• Appendix – Specifications includes detailed information on environmental characteristics,

power considerations, hardware compatibility, network requirements, and station specifications.

Strata CTX General Description 11/02 vii

Introduction

Conventions

Conventions Description

Elaborates specific items or references other information. Within

Note

some tables, general notes apply to the entire table and numbered notes apply to specific items.

Important!

Calls attention to important instructions or information.

Courier Shows a computer keyboard entry or screen display.

“Type” Indicates entry of a string of text.

“Press”

Indicates entry of a single key. For example: Type prog then press Enter.

Shows a multiple PC keyboard or phone button entry. Entries

Plus (+)

without spaces between them show a simultaneous entry. Example: Esc+Enter. Entries with spaces bet w een th em show a sequential entry. Example:

# + 5.

Tilde (~) Means “through.” Example: 350 ~ 640 Hz frequency range.

➤

Denotes the step in a one-step procedure. Denotes a procedure.

Start > Settings > Printers Denotes a progression of buttons and/or menu options on the

screen you should select. Grey words within the printed text denote cross-references. In the

See Figure 10

electronic version of this document (Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext.

viii Strata CTX General Description 11/02

CTX100 Processor

The system operates with one processor circuit board (ACTU) that installs in a dedicated slot of the Base Cabinet. The ACTU processor incorporates the following hard ware features:

CPU/Memory

The CTX100 uses a high-speed, 32-bit, RISC processor, Dynamic Random Access Memory (DRAM) working memory, Static Random Access Memory (SRAM) wi th lithium battery for memory back-up, and flash program memory.

Large Scale Integrated (LSI) Circuits

The processor has LSI circuits that support the following:

• 16 DTMF receivers – requires ARCS and, for five or more DTMF receivers, requires appropriate licenses. See “CTX100 License Control” on page 4.

• 16 Busy Tone (BT) detectors for Auto Busy Redial (ABR) – requires ARCS.

• 64 built-in conference circuits (see Table 7 on page 13 for more information).

• Built-in, adjustable, digital volum e PAD technology enables audio volume to be ad justed in eight steps to compensate for conference and/or CO line network losses.

Memory Protection Battery

If commercial AC power is lost or if a system is moved or stored without power, the processor has an on-board battery th at protec ts data an d the cus tomer’s programme d configura tion from memory loss. This in formation will be mainta ined in a powerless system for at least six years.

Relay Control Interface

An on-board terminal strip provides an interface to a normally open relay contact which can be programmed to control a Night Bell, door lock or to mute BGM during an external page.

External Page Interface

A 600 ohm RCA jack is built into the processor to interface with a Toshiba External Amplified Speaker (HESB) or a customer-supplied page amplifier and speaker(s) for external paging, night ring over external page, and external BGM applications.

Music-on-hold/Background Music Interface

A 600-ohm RCA jack and volume controls are built into the processor to interface with Music-onhold and/or Background Music (BGM) sources (one of the jacks is for future use). With the CTX100, you can have up to 15 MOH/BGM source interfaces by adding:

• Up to two BIOU PCBs, each provides three MOH/BGM input sources

• An RSTU PCB that provides up to eight MOH/BGM input sources

SmartMedia Memory

The processor has an on-board SmartMediaTM memory card slot. A SmartMedia flash memory card can be inserted into the slot to backup and restore customer program data. It also makes it easy to upload operating system data for software upgrades and is used for maintenance functions (see “System Fault Finding and Diagnostics” on page 66 for more details).

2 Strata CTX General Description 11/02

CTX100 Processo r Optional Subassemblies

Optional subassemblies can be atta ched to the ACTU pr ocesso r to provid e addition al features . The subassemblies are:

• AMDS (Modem) – Provides a 33.6Kbps/V.34 modem for point-to-point local or remote connection to the CTX WinAdmin administration PC.

• ARCS (DTMF Receiver/Busy Tone Detector) – Provides 16 DTMF receivers maximum and 16 Auto Busy Redial (ABR), Busy Tone detectors maximum.

• AETS (Ethernet LAN Interface) – Provides one 10baseT Ethernet circuit with an RJ45 connector for CTI Open Architecture applications, CTX Attendant Console, ACD Server, Toshiba Proprietary Voice Mail integration and system administration connection (including local and rem ote CTX WinAdmin).

• BSIS (Serial Port In ter fac e) – Provides up to two RS-232 inte rface ports for SMDR interface to Call Accounting devices, SMDI or Toshiba Proprietary interface to Voice Mail devices, and two future applications.

CTX100 Cabinet Slots

Strata CTX100 Overview

CTX100 Cabinet Slots

Base Cabinet

The Base Cabinet has one dedicated slot used for the system processor PCB and four universal slots (S101~S104), that can accommodate station, line or option PCBs. It also houses a power supply that is packaged with the cabinet.

Expansion Cabinets

One expansion cabinet provides four universal PCB slots (S105~S108) that can accommodate station, line or option PCBs. It also houses a power supply that is packaged with the cabinet.

DC POWER

TOSHIBA

AMAUE1A

S101 S102 S103 S104 S105 S106 S107 S108

T A

O D

E L

Strata CTX100

IBA

S I

2 A

ORP

ORAT

49L7

CUS

E88891

. N

10062

TIM

2 0

6 0

MAL

T A

O D

E L

Strata CTX100

T O

IBA

. N

100

0 V

ORP

ORAT

MAL

6576

Figure 2 Base and Expansion Cabinet Interior

Strata CTX General Description 11/02 3

Strata CTX100 Overview

CTX100 License Control

The system size and feature capability is controlled using a software License Key Code. This key code is obtained from Toshiba Internet FYI during the ordering process and is installed onto the system processor via Strata CTX WinAdmin. Processor license codes activate system hardware capacities in the follow ing increments.

• The first 32 line/station ports do not require a license. Each additional set of four line/station ports requires one LIC100-4 PORTS license (maximum of 112 ports).

• The optional DTMF receiv er circ uit (A RCS) provide s 16 DTMF rece iver har dware cir cuits an d 16 ABR circuits. The first four DTMF circuits and all ABR circuits do not require a license. Each additional set of four DTMF receiver circuits requires one LIC100-4 DTMF license (maximum of 16 DTMF circuits).

Note DTMF tone receiver circuits are required for standard telephones, Voice Mail DTMF

integration, Tie, DID and DNIS line service.

• The optional RS-232 serial port interface (BSIS) provides two circuits to interface with SMDI or Toshiba Proprietary Voice Mail integration, Call Accounting SMDR, and two fo r future applications. The first circuit does not require a license, but circuits two through four each require one LIC100-SER PORT license.

Licensed Software Options

Some software options are activated with license codes. The following software options require a license:

• Each CTX system (node) in a Strata Net QSIG Network requires one LIC100-QSIG NET license. A maximum of four serial network nodes are allowed in any one serial chain in the network topology.

• The optional AETS PCB provides hardware LAN interface for all CTI Open Architecture applications. Each individual CTI Open Architecture application (future) requires one LIC100CSTA AP license (maximum nine).

4 Strata CTX General Description 11/02

Strata CTX670 Overview 2

The Strata CTX670 system provides sophisticated telecommunication features in a modular system designed for growth. Its universal slot architecture enables you to select the combination of Central Office (CO) lines, stations, and per i pher al options that best suit your needs.

The CTX670 basic processor can be configured for smaller sy stems as a one or two cabi net system w i th a capacity of up to 192 CO lines an d st ati ons combined. It can expand to support up to seven cabinets with a capacity of up to 672 CO lines and stations combined (see Figure 3).

System line and station capacity is expanded by adding processor expansion Printed Circuit Boards (PCBs), cabinets and line/station PCBs.

The CTX670 easily connects to outside public and private telephone lines. All of the telephones (stations) tied to the system can have direc t acces s to eac h other as well as to the public and private network.

The Base Cabinet and optional Expansion Cabinets are the building blocks of the system. Each system has a Base Cabinet, and can have from one to six Expansion Cabinets. All lines , statio ns, and option s are tied together through the cabinets.

Figure 3 CTX 670 Base/

Expansion Cabinets

5398

The overall weight and dimensions of the CTX670 cabinets are shown in Table 2.

Table 2 CTX670 Cabinet Specifications

Cabinet Weight Height Width Depth

Base Cabinet (CHSUB672) 31 lbs. 11.625 in. 26.5 in. 10.3 in. Expansion Cabinet (CHSUE672) 29 lbs. 9.75 in. 26.5 in. 10.3 in.

Strata CTX General Description 11/02 5

Strata CTX670 Overview

CTX670 Processor PCBs

The system operates with one set of processor PCBs (BECU/BBCU) that install in dedica ted slot s of the Base Cabinet. The BECU/BBCU processor incorporates the following on-board hardware features: