Toshiba B-EP4DL User Manual

TOSHIBA Portable Printer

B-EP2D/EP4D SERIES

Owner's Manual

[B-EP2DL]

[B-EP4DL]

V

CE Compliance (for EU only)

This product complies with the requirements of EMC, Low Voltage and R&TTE Directives including their
amendments.

FCC Notice

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

“This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations. ”
“Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur lematériel brouilleur
du Canada.” (for CANADA only)

ORSICHT:

Maschinenlärminformations-Verordnung 3. GPSGV, der höchste Schalldruckpegel beträgt 70 dB(A) oder
weniger gemäß EN ISO 7779.

Some types of this product are equipped with a wireless communication device, such as, TEC-BTM-R and SD­Link 11g. Please be sure to read the enclosed Precautions for Handling of Wireless Communication Devices
before using this product.

CAUTION

1. Only use TOSHIBA TEC battery packs designed and manufactured for use with the specific printer model.
There is a risk of explosion if the battery is replaced by an incorrect type. Dispose of used batteries
according to the instructions.

B-EP2DL-GH20-QM-R B-EP4DL-GH20-QM-R

B-EP2DL-GH30-QM-R B-EP802-BT-QM-R B-EP4DL-GH30-QM-R B-EP804-BT-QM-R
B-EP2DL-GH40-QM-R B-EP4DL-GH40-QM-R

2. When an external power source such as an AC adapter is connected to the printer, DO NOT use any device
other than an exclusive one.

AC adapter: B-EP800-AC-QM-R (Model: 0225A1950)
Cigarette lighter adapter: B-EP802-DC12-QM-R
DC adapter: B-EP800-DC48-QM-R

t

r

The following information is for EU-member states only:
Disposal of batteries and/or accumulators
(based on EU-Directive 2006/66/EC,
Directive on batteries and accumulators and waste batteries and accumulators)

The use of the symbol indicates that batteries and/or accumulators may not be disposed as
unsorted municipal waste and has to be collected separately.
By ensuring that batteries and/or accumulators are disposed of correctly, you will help preven
potential negative consequences for the environmental and human health, which could
otherwise be caused by inappropriate waste handling of this product.
For more detailed information about the take-back and recycling of batteries and/o
accumulators, please contact your supplier where you purchased this product.

N258

< For EU Only >
TOSHIBA TEC Europe Retail Information Systems S.A.
Rue de la Célidée 33 BE-1080 Brussels

Copyright © 2008
by TOSHIBA TEC CORPORATION
All Rights Reserved
570 Ohito, Izunokuni-shi, Shizuoka-ken, JAPAN

PRINTED IN JAPAN

E

EO1-33079

Precautions for Handling of Wireless Communication Devices
Bluetooth® Module: TEC-BTM-R (GH30 model)
Wireless LAN Module: SD-Link 11g (GH40 model)

Trade Mark

Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and used byTOSHIBA TEC CORPORATION under
license.

Cautions

General
For all countries and areas
This product is a wireless communication device, and the use of thisproduct is restricted to the following countries or
areas. If the product isused in the countries or areas other than the following, you may bepunished according to the
laws of those countries or areas.
Japan, USA, Canada, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Switzerland, Norway, Iceland, Liechtenstein,
Australia, New Zealand, Mexico, China, Korea, Taiwan

For Europe

for Bluetooth for wireless LAN

Hereby, TOSHIBA TEC CORPORATION, declares that the TEC-BTM-R and SD-Link11g are in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC. This equipment uses a radio frequency
band that has not been harmonized throughout all EU and EFTA countries, and can be used in the following countries.
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia,
Spain, Sweden, United Kingdom, Switzerland, Norway, Iceland, Liechtenstein

For USA

This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, includinginterference that may cause undesired operation.

Changes or modification not expressly approved by manufacturer forcompliance could void the user’s authority to
operate the equipment.

For Canada

Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.

To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment that is installed outdoors is subject to licensing.

For safety

Do not use this product in locations where use may be forbidden, for example,in an aeroplane or a hospital. If you do
not know the forbidden areas, please referto and follow the airline company or medical institution guidelines.
Flight instrument or medical equipment may be affected, causing a serious accident.

Since this product uses extremely low power compared with mobile phones, itcannot possibly interfere the
pacemakers and defibrillators. However, if the useof this product should be likely to have affected the pacemaker or
defibrillator,immediately stop using the product and contact your TOSHIBA TEC sales agent.

Do not disassemble, modify, or repair the product. Doing so may cause injury. Also, modification is against the Laws
and Regulations for Radio Equipment. Please ask your TOSHIBA TEC sales agent for repair.

Precaution in use

This product communicates with other devices by radio. Depending on the installation location, orientation,
environment, etc., its communication performance may deteriorate or devices installed near by may be affected.

Keep away from a microwave.
Communication performance may deteriorate or a communication error may occur due to the radio emitted from a

microwave.

Since the Bluetooth and wireless LAN use the same radio frequency band, each radio wave may interfere with each
other when they are used at the same time, causing a deterioration of communication performance or a disconnection
of network. If there is any problem with connection, please stop using either Bluetooth or wireless LAN.

Do not use the product on a metal table or near a metal object.
Communication performance may be deteriorated.

TEC-BTM-R Specification

• Bluetooth class 2

• Built-in protocol stack activated by Bluetooth V1.2 serial port profile

• Operating temperature: -5 to 50°C 25% to 85%RH (No condensation)

• Dimensions: 38.1 mm (W) x 25.4 mm (H) x 7 mm (D)

SD-Link 11g Specification

• Built-in IEEE802 Part 11b/g (802.11b/g)

• Operating temperature: 0 to 50°C 25% to 85%RH (No condensation)

• Dimensions: 67.8 mm (W) x 36.8 mm (H) x 7.5 mm (D)

Changes or modifications not expressly approved by manufacturer for compliance could void the user's
authority to operate the equipment.

CAUTION!

1.To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.

2.Do not touch moving parts. To reduce the risk that fingers, jewellery, clothing, etc., be drawn into the moving
parts, turn off the power switch to stop movement.

Safety Summary

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions
necessary for safe handling are included in this manual. All warnings and cautions contained in this manual
and written inside or outside of the printer should be read and understood before handling or maintaining the
equipment.
Do not attempt to effect repairs to this equipment. If a fault occurs that cannot be rectified using the
procedures described in this manual, turn off the power, then contact your authorised TOSHIBA TEC
representative for assistance.

Safety Precautions

This Owner's Manual and the products (machines) which you have purchased contain indications which should
be observed in order to use the machines safely and prevent harm to yourself and others and damage to
property. The meanings of these indications and symbols are given below.
Read these indications and become familiar with their contents before reading this Owner's Manual.

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.
(1) Try to avoid locations that have the following adverse conditions:

*Temperatures below -5°C and above 40°C
*Humidity below 10%RH and above 90%RH
*Direct sunlight
*Excessive vibration

(2) The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent

solution. NEVER USETHINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.
(3) USE ONLY TOSHIBA TEC SPECIFIED media.
(4) DO NOT STORE the media where it might be exposed to direct sunlight, high temperatures, high humidity,

dust, or gas.
(5) Any data stored in the memory of the printer could be lost during a printer fault.
(6) DO NOT open the media cover and battery cover during operation. Doing so will stop printer operation.
(7) DO NOT scratch the surface of printed labels or receipt with a sharp object.

CAUTION!

1.This manual may not be copied in whole or in part without the prior written permission of TOSHIBA TEC.

2.The contents of this manual may be changed without notification.

3.Please refer to your local Authorised Service representative with regard to any queries you may have in this
manual.

If water or any other liquid enters the machine, turn off the power. Continuous use of the machine under such

•

conditions may cause fire or electric shock.

• If the enclosure is damaged when dropped or subject to shock, turn off the power. Continuous use of the

machine under such conditions may cause fire or electric shock.

• Avoid continuous exposure to direct sunlight or high temperature as this may cause fire.

• Do not remove covers or modify the machine by yourself. Doing so may cause fire or electric shock.

• Avoid water, operation with wet hands or cleaning with a moistened cloth. Failure to do this may cause fire or

electric shock.

• Do not wipe the machine with a cloth moistened with thinner or other volatile solvent as this may cause fire or

electric shock.

• Use the specified battery only. Failure to do this may cause fire or electric shock.

• Danger of explosion if the battery is incorrectly replaced. Replace the battery only with TOSHIBA TEC

Corporation, Battery Pack Model B-EP802-BT-QM-R 7.4V 2600mAh Li-ion or B-EP804-BT-QM-R 14.8V
2600mAh Li-ion. Discard used batteries according to the manufacturer's instruction.

• Do not disassemble and modify the battery because it has a protection unit in it. Doing so may break the

protection unit, causing the battery to heat up, burst or burn.

• If the battery gets wet, dry it completely. Using a wet battery may cause fire or electric shock.

Be aware of the following precautions when using batteries. Otherwise they could heat up, burst or burn.

•

 Do not throw the battery into fire or heat it with a microwave or oven, etc.
 Do not load the battery with the electrodes reversed.
 Do not connect the electrodes with metal objects like wire. Do not carry or store the battery along with

 Do not stick a needle into, hammer, step on, or drop the battery.
 Do not solder the battery.
 Do not leave the battery where the temperature is more than 60°centigrade, such as inside a car or in

• Keep away from flame or other sources of heat. Failure to do this may cause fire or machine failure.

• Do not drop or shock the machine as this may cause machine failure.

• During lightning, turn off and keep away from the machine because of danger of electric shock and machine

failure.

• Avoid locations subject to rapid change in temperature as this causes condensation, causing electric shock

or machine failure.

• Do not damage the print head, platen or strip roller with a sharp object. Doing so may cause machine failure.

• Do not touch or contact the print head element with a metal object. Doing so may cause machine failure.

• Use the specified media only. Failure to do this may cause machine failure.

• Be sure to turn off the machine before replacing the battery, or machine failure may occur.

• Do not charge the battery near flame or under direct sunlight. High temperature may activate or damage the

protection unit of the battery, disabling the electric charge or causing it to overheat, burst, or burn.

• Unload the battery when the machine will not be used for a longtime. Failure to do this may cause machine

failure.

• Keep the battery away from flame, a heat source or other locations subject to high temperature.

Failure to do this may cause it to over heat or burn.

• Use the specified battery charger only. Failure to do this may cause the battery to overheat, burst or burn.

• Do not force the battery into the machine or battery charger. Doing so may cause the battery to overheat,

burst or burn. Check for the correct electrode.

• Do not connect the battery to a power outlet or a car cigarette lighter jack as this may cause the battery to

overheat, burst or burn.

• Because the B-EP802-BT-QM-R and the B-EP804-BT-QM-R Series battery is exclusively for the B-EP2DL

and the B-EP4DL Series printer, respectively, do not use the battery in other machines. Doing so may
damage the battery or affect the performance and life of the battery.

WARNING
This indicates that there is the risk of death or serious injury if the machines are handled
improperly or contrary to this indication.

metal objects such as necklaces, hairpins, etc.

direct sunlight.

CAUTION
This indicates that there is the risk of personal injury or damage to objects if the machines are
improperly handled contrary to this indication.

Part Names

B-EP2DL Series

Top Cover Open Button

Peel-off Roller Cover

IrDA Window

Peel-off Roller

Print Head

Media Guide Roller

Media Sensor

Platen

Top Cover

RS-232C Port
(GH20 only)

USB Port

Operation Panel

Belt Clip

Strap Slot

Battery Pack

DCIN Connector

Screws

Battery Lever

Print Head Cleaner

B-EP4DL Series

Peel-off Roller

Print Head

Media Guide Roller

Media Sensor

Platen

Top Cover

Peel-off Roller Cover

IrDA Window

RS-232C Port
(GH20 only)

Top Cover Open Button

Belt Clip

Operation Panel

Strap Slot

USB Port

Battery Lever

Battery Pack

DCIN Connector

Print Head Cleaner

Screws

Operation Panel Functions

(1)

(9)

No. Name/Icon Function/Usage

Liquid Crystal Display
(16 lines x 2 lines)

(1)

LCD Message

(2) (3) (4) (6)(5) (7) (8)

(11)

(10) (12) (13)

Upper line: Icons indicating the printer statuses, such as the radio

intensity, battery level, etc. are displayed.

Lower line: Printer status is indicated in alphanumerals or symbols.

ON LINE

The printer is ready for an issue command from
the host.
The printer is in pause state. When the printer

PAUSE

is paused during printing, the number of
unprinted labels is displayed.

COVER OPEN The top cover is open.

(2) Radio intensity Indicates the radio intensity in 4 levels（GH40 only）
(3) Connection Indicates an access point connection status（GH40 only）
(4) Sleep Displayed while the printer is in the power save mode.
(5) Transmission Indicates data transmission status.
(6) Error Displayed when an error occurred on the printer.
(7) External power source Displayed when the printer is charged with an optional device.
(8) Battery level Indicates the battery level in 5 levels.

Lights or blinks in green, red, or orange to indicate the printer
status.

• Lights up in green: Normal state

(9) STATUS lamp

• Lights up in orange: Near a low-battery state (Operable)

• Lights up in red: Low-battery state

• Blinks in green or orange: Communicating or internal processing

is in progress or a printed label is waiting to be removed.

• Blinks in red: Error state

(10) CHARGE lamp

Blinks in orange while the battery pack is charged. Lights up in
green when the battery charge is completed.

Turns on or off the printer.

How to turn on the printer

While the printer is off, hold down the POWER button for a few

(11) ［POWER］ button

seconds. When “ONLINE” is displayed on the LCD, the printer is
ready.

How to turn off the printer

Hold down the POWER button until the LCD goes off.

(12) [FEED］ button

(13) [PAUSE］ button

Feeds media or reprints a previously printed data.
Function of the [FEED] button differs depending on the issue mode.
Temporarily stops media issue or restarts printing.
Used to reprint the previous data after an error is cleared.

Loading a battery pack

1.If the battery pack leaks liquid or gives out smoke or bad smell, immediately stop using it and keep it
away from fire. Failure to do this may cause explosion or combustion.

2.In the United States, used lithium ion batteries should be returned to the store where you bought the
machine. (USA only)

3.LITHIUM ION BATTERY DISPOSE OF PROPERLY

Caution: Do not handle damaged or leaking lithium ion battery.

Pushing aside the Battery Lever with the Battery
Pack, insert the Battery Pack into the printer to the
bottom. The Battery Pack is locked by the Battery
Lever.
Be careful of the orientation of the Battery Pack.

Notice

• Be sure to use a battery pack designed and
manufactured for use with the specific model.

B-EP2DL series: B-EP802-BT-QM-R
B-EP4DL series: B-EP804-BT-QM-R

• When unpacked, the battery level of the supplied
Battery Pack is not full. Please charge the Battery
Pack with an optional Battery Charger or load the
Battery Pack in the printer and connect an optional
adapter before using it.

♦Single-slot Battery charger: B-EP800-CHG-QM-R
♦6-slot Battery Charger: B-EP800-CHG6-QM-R
♦AC Adapter: B-EP800-AC-QM-R
♦Cigarette lighter adapter: B-EP802-DC12-QM-R
♦DC adapter: B-EP800-DC48-QM-R

DO NOT CONNECT any device other than the above
to the printer.

WARNING!

Battery Lever

Battery Pack

［B-EP2DL Series］

Battery Lever

Battery Pack

［B-EP4DL Series］

Removing a battery pack

Slide the Battery Lever in the direction of the arrow,
and remove the Battery Pack from the printer.

Battery Pack

［B-EP2DL Series］

Battery Pack

［B-EP4DL Series］

Battery Lever

Battery Lever

Charging the Battery Pack with an Optional Adapter

When charging the battery pack in the printer using
an optional AC Adapter, cigarette lighter adapter, or
DC adapter, insert the plug of the adapter into DCIN
Connector of the printer.

Notice

For details, please refer to the Owner’s Manual of
respective optional adapters.

When using an optional battery charger to charge the
battery packs, please refer to the Owner’s Manual of
respective models of battery charger.

DCIN Connector

Plug of the Optional
Adapter

Loading the Media

r

1. Press the Top Cover Open Button to open the Top
Cover.

Top Cover

［B-EP2DL Series］

Top Cover

［B-EP4DL Series］

2. Move the Paper Guide Lever toward the Operation

Panel and the Paper Guides outward.

3. Place a media roll in the printer.

Release

Pape
Guide

Top Cover
Open Button

Top Cover
Open Button

Media Roll

Paper Guide
Lever

4. Adjust the Paper Guides to the media roll width.

5. Push back the Paper Guide Lever to lock the Paper

Guides.

Paper Guide

Lock

Paper Guide
Lever

6. Pull the top edge of the media toward the Operation

Panel, and close the Top Cover removing slack of
the media.

Top Cover

Media

Notice

• Please use TOSHIBA TEC approved media only.

We are not responsible for any print result caused
by use of other media

• When you order media, please contact the nearest

TOSHIBA TEC representative.

Before using a peel-off unit

When issuing labels in the peel-off mode, pull out the peel-off roller before loading a label roll.

Open the Top cover, and push the Peel-off Cover by
the ▲ marks with your thumbs in the direction of the
arrow.

 How to put back the Peel-off Roller

Slightly hold down the Peel-off Roller Cover, and
insert the Peel-off Roller under the Peel-off Roller
Cover.

Peel-off Roller

Peel-off Roller Cover

Peel-off Roller Cover

Pull the Peel-off Roller until it clicks.
Refer to “Loading the Media” on the previous page
and set a label roll.

Notice

For the B-EP4DL series, DO NOT PULL the center of
the Peel-off roller hard. Doing so may break the Peel­off roller.

Push the Peel-off Roller Cover into the printer in the
direction indicated by the arrow until it clicks.

Peel-off Roller

Peel-off Roller Cover

Peel-off Roller Cover

How to attach the accessories

CAUTION!

Care should be taken not to drop the printer when securing it to your waist.

 Belt Clip

When you use the printer fixing to your belt, secure
the supplied Belt Clip to the printer back.

1. Secure the Belt Clip to the printer back with the
two screws.

2. Fasten the Belt Clip to your belt.

 Shoulder Strap (Option)

Use the following procedure to fasten an optional
shoulder strap (B-EP900-SS-QM-R) to the printer.

1. Pass either end of the Shoulder Strap through the

Strap Slot of the printer, as shown in the figure
below.

2. Pass the end of the Shoulder Strap through the

buckle. Slide the buckle to adjust the Shoulder
Strap length.

Belt

Strap Slot

Screw

Belt Clip

Belt Clip

Shoulder Strap

3. Do the same to the other end of the Shoulder

Strap.

Buckle

 Carry case (Option)

A carry case exclusively for the printer is available as
an option.

B-EP2DL Series: B-EP902-CC-QM-R
B-EP4DL Series: B-EP904-CC-QM-R

Put the printer into the Carry Case using the following
procedure.

1. Turn off the printer.

2. Put the printer into the Carry Case in the

orientation indicated by the illustration on the right.

Notice

Before putting the printer into the Carry Case,
remove the Belt Clip, if it has been attached.

3. Close the Media Outlet Flap and the Top Flap of

the Carry Case.

Notice

When issuing the media, please be sure to open the
Media Outlet Flap. Failure to do this may cause a
paper jam.

4. Pass either end of the Shoulder Strap supplied

with the Carry Case through the ring of the Carry
Case.

5. Pass the end of the Shoulder Strap through the

buckle. Slide the buckle to adjust the Shoulder Strap
length.

6. Do the same to the other end of the Shoulder

Strap.

Carry Case

Media Outlet Flap

Top Flap

Ring

Shoulder Strap

Buckle

CARE/HANDLING OF THE MEDIA

CAUTION!

Be sure to read carefully and understand the Supply Manual. Use only media that meets specified
requirements. Use of non-specified media may shorten the head life and result in problems with bar code
readability or print quality. All media should be handled with care to avoid any damage to the media or
printer. Read the following guideline carefully.

• Do not store the media for longer than the manufactures recommended shelf life.

• Store media rolls on the flat end, do not store them on the curved sidesas this might flatten that side
causing erratic media advance and poorprint quality.

• Store the media in plastic bags and always reseal after opening. Unprotected media can get dirty and the
extra abrasion from the dustand dirt particles will shorten the print head life.

• Store the media in a cool, dry place. Avoid areas where they would beexposed to direct sunlight, high
temperature, high humidity, dust or gas.

• The thermal paper used for direct thermal printing must not have specifications which exceed Ca++ 800
ppm, Na+ 800 ppm, K+ 800 ppmand Cl– 600 ppm.

• Some ink used on pre-printed labels may contain components which shorten the print head's product life.
Do not use labels pre-printed with ink which contains hard substances such as carbonic calcium
(CaCO3)and kaolin (Al2O3, 2SiO2, 2H2O).

For further information please contact your local distributor or your media manufacturer.

Data Transmission

 IrDA

1. Place the printer close to the host so that their IrDA

windows face each other within 10 cm distance.

2. Turn on the printer and the host, and send data

from the host to the printer.

Notice

While communicating, avoid location where the IrDA
window is subjected to direct sunlight. A
communication failure may occur.

Supplement

• To communicate with the host via IrDA, it is

required to configure the printer settings on the
host.

• Communicable distance and angle is shown in the

figure on the right. Note that this performance is
obtained under 1000 lux or less of fluorescent
lamp light.

 USB

1. Turn on the host and start the system.

PC

Handy Terminal

Host

Max. 10 ㎝

Printer

2. Turn on the printer and connect a USB cable to the
printer.

3. Connect the USB cable to the host.

4. Send data from the host to the printer.

Notice

• For details of the interface cable, please consult
the nearest TOSHIBA TEC representative.

• When disconnecting the USB cable, please follow

the instruction of the system on the host.

USB Port

USB Cable

 Serial (RS-232C) (GH20 model only)

1. Connect the serial interface cable to the RS-232C

port on the printer.

2. Connect the other end of the serial interface

cable to the host.

3. Turn on the printer and the host, and send data

from the host to the printer.

Notice
For details of the interface cable, please consult the

nearest TOSHIBA TEC representative.

 Wireless (GH30/GH40 model only)

1. In the case of Bluetooth, place the printer within 3

m from the host.
In the case of wireless LAN, place the printer
within a wireless coverage area.

2. Turn on the printer and the host, and send data

from the host to the printer.

Notice

• Please be sure to read “Precautions for Handling

of Wireless Communication Devices” before
operating the printer.

• Confirm that there is no obstacles between the

printer and the host. Obstacles may cause a
communication failure.

Supplement

The radio connectivity is affected by the operating
environment. Especially, metal obstacles, metal
powder, or locations enclosed by metal walls may
prevent proper communication.
For the installation location of access points, please
consult the nearest TOSHIBA TEC representative.

RS-232C Port

PC

PC

Handy Terminal

[Bluetooth]

Access Point

Handy Terminal

[Wireless LAN]

Interface Cable

Daily maintenance

To help retain the high quality and performance of your printer, it should be cleaned regularly cleaned.

 Print head

Wipe the print head element with a supplied print
head cleaner pen.

CAUTION!

•

DO NOT USE a sharp object to clean the print

head, as this may cause a print failure or
breakdown of the printer.

•

NEVER USE any volatile solvent including thinner

and benzene, as this may cause a print failure or
breakdown of the printer.

•

Do not touch the print head element with bare

hands, as static may damage the print head.

 Peel-off roller

Wipe clean the Peel-off Roller with a soft cloth slightly
moistened with absolute ethyl alcohol while rotating
the rollers.

CAUTION!

•

NEVER USE any volatile solvent including thinner

and benzene, as this may cause a peel-off failure
or deterioration of the Peel-off Roller.

 Platen

Wipe clean the platen with a soft cloth slightly
moistened with absolute ethyl alcohol, while rotating
the platen.

Clean the platen of the linerless label kit in the same
way. Cleaning should be performed each time one or
two media rolls are used up.

CAUTION!

•

Do not damage the platen with a sharp object, as

this may cause a print failure or printer trouble.

•

NEVER USE any volatile solvent including thinner

and benzene, as this may cause a print failure or
deterioration of the Platen.

Print Head Element

Print Head Cleaner Pen

Peel-off Roller

Platen

 Media Guide Roller and Strip Shaft

Wipe clean the Media Guide Rollers with a soft cloth
moistened with absolute ethyl alcohol while rotating
the rollers.
Wipe clean the strip shaft with a soft cloth slightly
moistened with absolute ethyl alcohol.

Clean the strip shaft of the linerless label kit in the
same way. Cleaning should be performed each time
one or two media rolls are used up

CAUTION!

NEVER USE any volatile solvent including thinner
and benzene, as this may cause deterioration of the
Paper Guide Roller.

 Media Sensor Window and Media Path

Remove dust or dirt from the Media Sensor Window
with a commercially available soft, dry brush.

Wipe clean the Media Path with a slightly moistened
soft cloth.

When linerless labels are used, wipe off dirt of
residual glues from the Media Guides each time one
or two media rolls are used up.

CAUTION!

NEVER USE any volatile solvent including thinner
and benzene, as this may cause feed failure or
deterioration of the printer.

 Top Cover, Operation panel, and IrDA Window

Wipe clean the cover, operation panel, and IrDA
window with a soft dry cloth slightly moistened with
absolute ethyl alcohol.

Remove any dirt or residual glues from the media
outlet with a cotton swab slightly moistened with
absolute ethyl alcohol.

When linerless labels are used, wipe off dirt of
residual glues from the Top Cover or Media Outlet
each time one or two media rolls are used up.

CAUTION!

NEVER USE any volatile solvent including thinner
and benzene, as this may cause discoloration or
deterioration of the printer.

IrDA Window

Operation Panel

Media Guide Roller

Strip Shaft

Media Sensor Window

Media Path

Media Outlet

Top Cover

Troubleshooting

When a problem occurs during operation, please check the following troubleshooting guide and take
corrective action.
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn off the
printer, remove the battery pack, then contact a TOSHIBA TEC service representative for assistance.

If an error message is displayed.

When an error message is displayed, follow the respective instruction, then press the [PAUSE] button.
The error will be cleared.

Error Message Cause Solution

COMMS ERROR

A parity error or framing error has
occurred during communication by
RS-232C.

The media is not loaded properly. Load the media properly.

Turn off the [POWER] button, then
back to on. Send data from the host
to the printer again. If the problem
recurs, please turn off the power and
contact TOSHIBA TEC service
representative.

PAPER JAM ****

NO PAPER ****

COVER OPEN ****

HEAD ERROR

FLASH WRITE ERR.

FORMAT ERROR

The media is jammed in the printer. Remove the jammed media, and load

the media properly. Press the
[PAUSE] button.

The media is not fed properly. Load the media properly and press

the [PAUSE] button.

The reflective sensor does not

Load the media properly.

detect black marks .

The transmissive sensor does not
detect gaps between labels.

Load the media properly. If the
problem recurs, set a threshold again.

The printer ran out of media. Load a new media roll and press the

[PAUSE] button.

The top cover is opened. Close the top cover.

A part of the print head element is
broken.

Turn off the printer and contact
TOSHIBA TEC service representative
for replacement of the print head.

A flash memory write error occurred. Turn off the [POWER] button, then

back to on. Send data from the host
to the printer again. If the problem
recurs, please turn off the power and
contact TOSHIBA TEC service

representative.
A flash memory format error
occurred.

Turn off the [POWER] button, then

back to on. Send data from the host

to the printer again. If the problem

recurs, please turn off the power and

contact TOSHIBA TEC service

representative.

Error Message Cause Solution

The flash memory has insufficient
area for storing data.

FLASH MEM FULL

Turn off the [POWER] button, then

back to on. Send data from the host

to the printer again. If the problem

recurs, please turn off the power and

contact TOSHIBA TEC service

representative.

LOW BATTERY

EXCESS HEAD TEMP

Remaining battery capacity is low. Turn off the printer, and replace the

battery pack with a fully charged one.
The print head temperature reached
the upper limit of the operating
temperature.

Stop printing and wait until the printer

automatically restores. If the problem

recurs, please turn off the power and

contact TOSHIBA TEC service

representative.
When a command error occurs, up

Command error
example
PC001;0A00,0300,

to 16 digits of alphanumeric or
symbol are displayed on the upper
line of the LCD.

Turn off the [POWER] button, then

back to on. Send data from the host

to the printer again. If the problem

recurs, please turn off the power and

contact TOSHIBA TEC service

representative.
A hardware or software failure
occurs.

Other error messages

Turn off the [POWER] button, then

back to on. If the problem recurs,

please turn off the power and contact

TOSHIBA TEC service

representative.

****: The number of unprinted labels 1 to 9999 (in units of label)

When the printer does not operate properly

In the case of the following symptoms, please check the respective points and take corrective action.

Symptom Point to check (Cause) Solution

The printer does not turn
on by pressing the

The battery pack is not loaded

correctly.

Load a fully charged battery pack

correctly.
POWER switch.
Fully charged battery is
loaded but the operating

The battery life is expired. Load a fully charged new battery pack

correctly.
time is short.
The printer cannot
communicate via IrDA.

The printer is not turned on. Turn on the printer.

Distance to the host is too far. . Bring the printer close to the host so

that their IrDA windows face each

other within 10cm.

Angle of the IrDA window is not

proper.

Direct sunlight is coming into the

Move the printer so that the IrDA

window face that of the host.

Avoid direct sunlight.

IrDA window

IrDA window is dirty. Clean the IrDA window.

Serial interface cable is connected.

(GH20 only)

The printer is communicating via

wireless communication.

Disconnect the RS-232C cable from

the printer.

Terminate the wireless

communication.

(GH30/GH40 only)

Communication conditions are

incorrect.

Set the communication conditions

correctly

Symptom Point to check (Cause) Solution

A

Issue mode is incorrect. Select a correct issue mode.

Transmission speed is incorrect. Send data at correct transmission

speed.

The printer is not turned on. Turn on the printer.

The printer cannot
communicate via USB.

The printer cannot
communicate via serial
interface (GH20 only)

The printer cannot
communicate via
Bluetooth.
(GH30 only)

Serial interface cable is connected.
(GH20 only)
The printer is communicating via

Disconnect the RS-232C cable from
the printer.

Terminate the wireless communication
wireless communication.
(GH30/GH40 only)
Issue mode is incorrect. Select a correct issue mode.

The printer is not turned on. Turn on the printer.

The interface cable is not connected
properly.

Completely connect the interface

cable.
Issue mode is incorrect. Select a correct issue mode.

Transmission speed is incorrect. Send data at correct transmission

speed.
The printer is not turned on. Turn on the printer.

Distance to the host is too far. Bring the printer close to the host

within 3 m.
The printer is used in a location

Avoid such location.
where it is subjected to noise or
interference.
The printer address is not correctly
set on the host.

Correctly set the print address on the

host.
Issue mode is incorrect. Select a correct issue mode.

The printer cannot
communicate via wireless
LAN.
(GH40 only)

Printout is too light.

The printer received print
data but does not print.

The printer is not turned on. Turn on the printer.

Distance to the host is too far. Bring the printer within a wireless

coverage area.
Obstacles block the radio wave. Use the printer in a location with no

obstacles.
The printer is used in a location

Avoid such location.
where it is subjected to noise or
interference.
The printer address is not correctly
set on the host.
Channel setting for the access point
or host is incorrect.

Correctly set the print address on the

host

void using a channel which interferes

with adjacent access points.
Issue mode is incorrect. Select a correct issue mode.

The print head is dirty. Clean the print head.

The media is not loaded properly. Load the media properly.

Deteriorated media is used. Load a new media roll.

The media is not a TOSHIBA TEC

Use TOSHIBA TEC approved media.
approved one
The STATUS lamp is lit or blinking. Clear the error

The media is not loaded properly. Load the media properly.

Printer Specification

B-EP2DL Series

Model B-EP2DL-GH20-QM-R B-EP2DL-GH30-QM-R B-EP2DL-GH40-QM-R

Driving power source

Printable count Max. nn/Full charge （It depends on the operating environment, print conditions, etc.）

Life cycle 300 cycles

Print method Direct thermal

Resolution 8 dots/mm（203 dpi）

Print speed

Issue mode Peel-off/Batch

Effective print width Max. 48.0mm

Font

Bar code

2-dimensional code QR code, Data Matrix, PDF417, Maxicode, MicroPDF417

Lithium ion battery 7.4Ｖ 2600mAh（Nominal value）
（Battery pack model name: B-EP802-BT-QM-R）

Approx. 12.5 mm/sec. to 105.0 mm/sec. （It depends on the operating environment,
print conditions, etc.）

[Bitmap Font]
Times Roman, Helvetica, Presentation, Letter Gothic, Prestige Elite,
Courier, OCR-A, OCR-B, GOTHIC725Black, Standard character, Bold character,
Price font1, Price font 2、Chinese character, Writable character
[Outline font]
Helvetica (w/wo Proportional), Price font 1, Price font 3, Price font 3
JAN8/EAN8, JAN13/EAN13, UPC-A/E, CODE39, CODE93, CODE128 (EAN128),
MSI, NW-7, ITF, Customer bar code,
GS1 Databar (Omnidirectional/Truncated/Stacked/Stacked Omnidirectional/Limited/
Expanded/Expanded Stacked)

Media detection sensor Transmissive/Reflective/Peel-off

Interface

IrDA (IrDA V1.2 Low
Power)

USB (V2.0) { { {

Serial (RS-232C) { X X

Bluetooth(V1.2) X { X

Wireless LAN
(IEEE802.11b/g)

Operating temperature

Operating humidity 10%RH to 90%RH (No condensation)

Storage temperature -25ºC to 60ºC

Storage humidity 10%RH to 90%RH (No condensation)

Dimensions (Unit: mm) 88.0 (W) x 119.0 (L) x 65.0 (D) (Excluding the projecting parts.)

Weight

Accessories

Option

Approx. 450 g (Battery pack included, media
excluded.)
Battery pack x 1, Print head cleaner x 1, Belt clip x 1, Belt clip mounting screw x 2
pcs., Owner’s Manual x 1
Single-slot battery charger (B-EP800-CHG-QM-R), 6-slot battery charger (B-EP800­CHG6-QM -R), AC adapter (B-EP800-AC-QM-R), Cigarette lighter adapter (B-EP802­DC12-QM-R), DC adapter (B-EP800-DC48-QM-R), Battery pack (B-EP802-BT-QM­R), Linerless Label kit (B-EP902-LL-QM-R), Shoulder strap (B-EP900-SS-QM-R),
Carry case (B-EP902-CC-QM-R)

{ { {

X X {

-15ºC to 50ºC 0ºC to 50ºC

(During battery charge: 0ºC to 40ºC/LCD display: 0ºC to 50ºC)

Approx. 460 g (Battery pack
included, media excluded.)

Supplement

Specification of this printer may be changed without prior notice.

A

A

B-EP4DL-R Series

Model B-EP4DL-GH20-QM-R B-EP4DL-GH30-QM-R B-EP4DL-GH40-QM-R

Driving power source

Printable count

Life cycle 300 cycles

Print method Direct thermal

Resolution 8 dots/mm (203 dpi)

Print speed

Issue mode Peel-off/Batch

Effective print width Max. 104.0 mm

Font

Bar code

2-dimensional code QR code, Data Matrix, PDF417, Maxicode, MicroPDF417

Lithium ion battery 14.8V, 2600mAh（Nominal value）
（Batter pack model name: B-EP804-BT-QM-R）

Max. nn /Full charge (It depends on the operating environment, print conditions,

etc.)

pprox. 12.5 mm/sec. to 105.0 mm/sec. (It depends on the operating environment,

print conditions, etc.)

[Bitmap Font]
Times Roman, Helvetica, Presentation, Letter Gothic, Prestige Elite,
Courier, OCR-A, OCR-B, GOTHIC725 Black, Standard character, Bold character,
Price font １, Price font 2, Chinese character, Writable character
[Outline font]
Helvetica (w/wo proportional), Price font 1, Price font 2, Price font 3
JAN8/EAN8, JAN13/EAN13, UPC-A/E, CODE39, CODE93, CODE128 (EAN128),
MSI, NW-7, ITF, Customer bar code,
GS1 Databar (Omnidirectional/Truncated/Stacked/Stacked Omnidirectional/Limited/
Expanded/Expanded Stacked)

Media detection sensor Transmissive/Reflective/Peel-off

Interface

IrDA (IrDA V1.2 Low
power)

USB (V2.0) { { {

RS-232C { X X

Bluetooth (V1.2) X { X

Wireless LAN
(IEEE802.11b/g)

Operating temperature

Operating humidity 10%RH to 90%RH (No condensation)

Storage temperature -25ºC to 60ºC

Storage humidity 10%RH to 90%RH (No condensation)

Dimensions (Unit: mm) 150.0 (W) x 145.0 (L) x 75.0 (D) (Excluding the projecting parts.)

Weight

Accessories

Option

Approx. 820 g (Battery pack included, media
excluded.)
Battery pack x1, Print head cleaner x 1, Belt clip x1, Belt clip mounting screw x 2
pcs., Owner’s Manual x1
Single-slot battery charger (B-EP800-CHG-QM-R), 6-slot battery charger (B-EP800­CHG6-QM-R), AC adapter (B-EP800-AC-QM-R), DC adapter (B-EP800-DC48-QM­R), Battery pack (B-EP804-BT-QM-R), Linerless label kit (B-EP904-LL-QM-R),
Shoulder strap (B-EP900-SS-QM-R), Carry case (B-EP904-CC-QM-R)

{ { {

X X {

-15ºC to 50ºC 0ºC to 50ºC

(During battery charge: 0ºC to 40ºC/LCD display: 0ºC to 50ºC)

pprox. 830 g (Battery pack

included, media excluded.)

Supplement

Specification of this printer may be changed without prior notice.

English

The following information is for EU-member states only:
Disposal of products
(based on EU-Directive 2002/96/EC,
Directive on Waste electrical and electronic equipment – WEEE)

The use of the symbol indicates that this product may not be disposed as unsorted
municipal waste and has to be collected separately. Integrated batteries and accumulators
can be disposed of with the product. They will be separated at the recycling centers.

The black bar indicates that the product was placed on the market after August 13, 2005.

By ensuring this product is disposed of correctly, you will help prevent potential negative
consequences for the environmental and human health, which could otherwise be caused
by inappropriate waste handling of this product.
For more detailed information about the take-back and recycling of this product, please
contact your supplier where you purchased this product.

Franaçis

Les informations suivantes ne concernent que les utilisateurs des pays membres de l’union
Européenne :
Recyclage des produits
(Basé sur la directive Européenne 2002/96/EC,
Directive sur le recyclage des équipements électriques et électroniques - WEEE)

L’utilisation de ce symbole indique que ce produit ne doit pas être jeté sans tri préalable,
comme un déchet classique, mais doit être collecté séparément. Les batteries et
accumulateurs intégrés peuvent être laissés en place, ils seront récupérés par le centre de
recyclage.
La barre noire indique que ce produit a été mis sur le marché après le 13 Août 2005.
En vous assurant que ce produit est correctement mis au rebut, vous participerez à
prévenir les éventuelles conséquences néfastes sur l’environnement et la santé publique
qui pourraient autrement être causés par une gestion inappropriée des déchets contenus
dans ce produit.
Pour obtenir des informations complémentaires sur la récupération et le recyclage de ce
produit, veuillez contacter le fournisseur auprès duquel vous en avez fait l’acquisition.

Deutsch

Wiederververtungsinformationen für Verbraucher:
(gemäß EU-Directive 2002/96/EC,
Directive on Waste electrical and electronic equipment – WEEE)

Die folgenden Informationen gelten nur für EU-Mitgliedsstaaten.
Das durchgestrichene Mülltonnensymbol weist darauf hin, dass dieses Produkt nicht wie
allgemeiner Hausmüll behandelt werden darf. Verbaute Batterien oder Akkus müssen
vorher entnommen und separat entsorgt werden.
Der schwarze Balken unter dem Symbol besagt, das das Produkt nach dem 13. August
2005 in Verkehr gebracht wurde.
Indem Sie aktiv mit helfen, dieses Produkt ordnungsgemäß zu entsorgen, helfen Sie mit
mögliche negativen Auswirkungen auf die Umwelt sowie die menschliche Gesundheit zu
vermeiden.
Für nähere Informationen zur Rücknahme und Wiederverwertung dieses Produktes
wenden Sie sich bitte an Ihren Lieferanten.

Español

r

–

A

La siguiente información solo concierne a los Estados Miembros de la UE:
Desechado de los productos
(basado en la Directiva Europea 2002/96/EC,
Directiva sobre Residuos de equipos eléctricos y electrónicos – WEEE)

El uso de este símbolo indica que el producto no puede ser desechado como basura
común doméstica por lo que debe ser recogido de forma separada. Sus baterías y
acumuladores integrados pueden eliminarse junto con el aparato. Estos elementos serán
separados en los centros de reciclado.
La barra negra indica que el producto fue puesto en el Mercado después del 13 de Agosto
de 2005. Asegurando que nos deshacemos del producto de forma correcta, ayudaremos
a evitar potenciales consecuencias negativas tanto para el medio ambiente como para la
salud pública, que podrían producirse debido a un tratamiento inapropiado.
Para obtener información más detallada sobre la recogida y reciclaje de su producto, po
favor, póngase en contacto con el proveedor que se lo suministró.

Nederlands

Onderstaande informatie geldt enkel in EU lidstaten:
Het afdanken van producten (volgens EU-richtlijn 2002/96/EC,
Richtlijn betreffende afgedankte elektrische en elektronische apparatuur WEEE)

Dit symbool geeft aan dat dit product niet mag afgedankt worden als algemeen
huishoudelijk afval. Het dient afzonderlijk gecollecteerd te worden. Geïntegreerde
batterijen of laders kunnen samen met dit product afgedankt worden. Zij worden in het
recyclagecentrum gescheiden. De zwarte balk geeft aan dat dit product na 13 augustus
2005 verhandeld werd.
Door een aangepaste afdanking van dit product beschermt u het milieu en de
volksgezondheid tegen mogelijke schadelijke gevolgen, die anders zouden kunnen
voortvloeien uit het onjuist verwerken van de resten van dit product. Vraag inlichtingen
over de terugname en recyclage van dit product aan uw leverancier.

Italiano

Le seguenti informazioni sono solo gli stati membri della UE:
Smaltimento del prodotto
(basato sulla direttiva EU-Directive 2002/96/EC,
Direttiva sullo smaltimento per il Riciclaggio delle Apparecchiature Elettriche od Elettroniche
RAEE – WEEE)

Questo simbolo indica che i prodotti non possono essere smaltiti come rifiuti urbani non
differenziati ma devono essere raccolti separatamente. Eventuali batterie o accumulatori
possono essere smaltiti con il prodotto. Verranno separati dai centri di riciclaggio
La barra near indica che il prodotto è stato inserito nel mercato dopo il 13 Agosto 2005

ssicuratevi che questo prodotto sia smaltito correttamente, contribuirete a prevenire
potenziali conseguenze negative per l'ambiente e la salute umana, che potrebbero essere
altrimenti causate da uno smaltimento improprio di questo prodotto.
Per maggiori dettagli sul riciclo, o su come rendere il prodotto, contattate il vostro fornitore

Português

A

A

r

A informação que se segue é apenas dirigida a países membros da UE:
Reciclagem de produtos (baseado na directive-UE 2002/96/EC,
Directiva sobre a reciclagem de resíduos de equipamentos eléctricos e electrónicos – REEE)

O uso deste símbolo indica que este produto não pode ser colocado nos pontos de
recolha de lixo comum e deve ser recolhido separadamente. As baterias integradas e
acumuladores podem ser entregues juntamente com o produto. Serão depois separados
nos centros de reciclagem.

barra negra indica que o equipamento foi colocado no mercado após 13 de Agosto de

2005.
o assegurar-se que este produto é tratado correctamente está a ajudar a preveni

potenciais consequências negativas para o ambiente e para a saúde humana, que
poderiam ser causadas pelo inapropriado tratamento deste produto.
Para mais informação sobre a reciclagem e tratamento deste produto, contacte o seu
fornecedor.

Polski

Informacje dla Państw członkowskich Unii Europejskiej:
Utylizacja urządzeń
(na podstawie dyrektywy Unii Europejskiej 2002/96/EC,
Dyrektywa dotycząca odpadów elektrycznych i elektronicznych – WEEE)

Użycie symbolu oznacza, że urządzenie nie może być traktowane jako niesegregowane
odpady i musi być zebrane oddzielnie. Zintegrowane baterie i akumulatory mogą być
utylizowane razem z urządzeniem. Zostaną one posegregowane w centrach utylizacji.
Czarny prostokąt oznacza, że urządzenie zostało wprowadzone na rynek po 13 sierpnia

2005.
Poprzez zastosowanie się do prawidłowych procedur utylizacji tego urządzenia,
pomożecie Państwo ograniczyć potencjalne negatywne skutki dla środowiska i zdrowia
ludzkiego, które mogłyby zaistnieć na skutek niewłaściwej utylizacji tego urządzenia.
W celu uzyskania dodatkowych informacji odnośnie zwrotu i utylizacji tego urządzenia
prosimy o kontakt z punktem zakupu tego urządzenia.