Toshiba B-570-QP User Manual

TEC Thermal Printer

B-570-QP SERIES

Owner’s Manual Mode d’emploi Bedienungsanleitung Manual de instrucciones Gebruikershandleiding

LIST OF STANDARDS OF CONFORMITY

Manufacturer : TOSHIBA TEC Corporation Address : 570 Ohito, Ohito-Cho, Tagata-Gun, Shizuoka-Ken, 410-2323

Japan declares that following product

Product Name : Bar Code Printer Model : B-57X-YY Options : All

conforms to the following product specifications

Safety : EN 60 950 EMC : EN 55 022

EN 61000-4-2 IEC 1000-4-3 EN 61000-4-4

Harmonics : EN 60 555-2, -3 Supplementary Information

The product herewith complies with the requirements of the Low Voltage Directive 73/23/ EEC, and the EMC directive 89/336/EEC.

1) The product was tested in a typical set up TOSHIBA TEC personnel advocated.

2) The following technical documentation has been filed for review.

• Factory Inspection Certificate by TÜV Rheinland

• Owner's Manual

• Schematic

• Certificates and Test Reports

TEC Thermal Printer

B-570-QP SERIES

Owner’s Manual

Safety Summary

ENGLISH VERSION EM1-33031

Safety Summary

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment. Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, then contact your authorized TOSHIBA TEC representative for assistance.

Meanings of Each Symbol

This symbol indicates warning items (including cautions). Specific warning contents are drawn inside the symbol. (The symbol on the left indicates a general caution.)

This symbol indicates prohibited actions (prohibited items). Specific prohibited contents are drawn inside or near the symbol. (The symbol on the left indicates “no disassembling”.)

This symbol indicates actions which must be performed. Specific instructions are drawn inside or near the symbol. (The symbol on the left indicates “disconnect the power cord plug from the outlet”.)

WARNING

Any other than the specified AC voltage is prohibited.

Prohibited

Do not use voltages other than the voltage (AC) specified on the rating plate, as this may cause fire or electric shock.

If the machines share the same outlet with any other electrical appliances which consume large amounts of power, the voltage will fluctuate widely each time these appliances operate. Be sure to provide an exclusive outlet for the machine as this may cause the machines to malfunction.

Do not insert or drop metal, flammable or other foreign objects into the machines through the ventilation slits, as this may cause fire or electric shock.

This indicates that there is the risk of death or serious injury if the machines are improperly handled contrary to this indication.

Prohibited

Do not plug in or unplug the power cord plug with wet hands as this may cause electric shock.

Do not place metal objects or water-filled containers such as flower vases, flower pots or mugs, etc. on top of the machines. If metal objects or spilled liquid enter the machines, this may cause fire or electric shock.

Do not scratch, damage or modify the power cords. Also, do not place heavy objects on, pull on, or excessively bend the cords, as this may cause fire or electrical shock.

Disconnect the plug.

If the machines are dropped or their cabinets damaged, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorized TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or electric shock.

(i)

Disconnect the plug.

Continued use of the machines in an abnormal condition such as when the machines are producing smoke or strange smells may cause fire or elec- tric shock. In these cases, immediately turn off the power switches and disconnect the power cord plugs from the outlet. Then, contact your authorized TOSHIBA TEC representative for assistance.

Safety Summary

ENGLISH VERSION EM1-33031

Disconnect the plug.

Connect a grounding wire.

If foreign objects (metal fragments, water, liquids) enter the machines, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorized TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or electric shock.

Ensure that the equipment is properly grounded. Extension cables should also be grounded. Fire or electric shock could occur on improperly grounded equipment.

Disconnect the plug.

No disassembling.

When unplugging the power cords, be sure to hold and pull on the plug portion. Pulling on the cord portion may cut or expose the internal wires and cause fire or electric shock.

Do not remove covers, repair or modify the machine by yourself. You may be injured by high voltage, very hot parts or sharp edges inside the machine.

This indicates that there is the risk of personal Injury or damage to

CAUTION

objects if the machines are improperly handled contrary to this indication.

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.

• Try to avoid locations that have the following adverse conditions: * Temperatures out of the specification * Direct sunlight * High humidity * Shared power source * Excessive vibration * Dust/Gas

• The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.

• USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.

• DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high temperatures, high humidity, dust, or gas.

• Ensure the printer is operated on a level surface.

• Any data stored in the memory of the printer could be lost during a printer fault.

• Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference.

• Unplug the machine whenever you are working inside it or cleaning it.

• Keep your work environment static free.

• Do not place heavy objects on top of the machines, as these items may become unbalanced and fall causing injury.

• Do not block the ventilation slits of the machines, as this will cause heat to build up inside the machines and may cause fire.

• Do not lean against the machine. It may fall on you and could cause injury.

• Care must be taken not to injure yourself with the printer paper cutter.

• Unplug the machine when it is not used for a long period of time.

Request Regarding Maintenance

• Utilize our maintenance services. After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.

• Our preventive maintenance service performs the periodic checks and other work required to maintain the quality and performance of the machines, preventing accidents beforehand. For details, please consult your authorized TOSHIBA TEC representative for assistance.

• Using insecticides and other chemicals Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or other parts to deteriorate or cause the paint to peel.

(ii)

ENGLISH VERSION EM1-33031

TABLE OF CONTENTS

Page

1. INTRODUCTION..............................................................................................E1- 1

1.1 Applicable Model ...................................................................................E1- 1

1.2 Accessories ...........................................................................................E1- 1

2. SPECIFICATIONS ...........................................................................................E2- 1

2.1 Printer....................................................................................................E2- 1

2.2 Options ..................................................................................................E2- 1

2.3 Media.....................................................................................................E2- 2

2.4 Ribbon ...................................................................................................E2- 2

3. OVERVIEW......................................................................................................E3- 1

3.1 Front/Rear View.....................................................................................E3- 1

3.2 Operation Panel ....................................................................................E3- 1

4. DIP SWICH FUNCTIONS ................................................................................E4- 1

5. INSTALLING THE PRINTER...........................................................................E5- 1

5.1 Connecting the Power Cord and Cables ...............................................E5- 1

5.2 Procedure for Fitting Fan Filter..............................................................E5- 1

6. LOADING THE MEDIA....................................................................................E6- 1

7. LOADING THE RIBBON .................................................................................E7- 1

8. INSERTING THE OPTIONAL FLASH MEMORY CARD ................................E8- 1

9. CARE/HANDLING OF THE MEDIA AND RIBBON ........................................E9- 1

10. GENERAL MAINTENANCE ..........................................................................E10- 1

10.1 Cleaning ..............................................................................................E10- 1

10.2 Covers and Panels ..............................................................................E10- 2

10.3 Removing Jammed Paper...................................................................E10- 2

10.4 Threshold Setting ................................................................................E10- 4

11. TROUBLESHOOTING...................................................................................E11- 1

CAUTION:

1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC.

2. The contents of this manual may be changed without notification.

3. Please refer to your local Authorized Service representative with regard to any queries you may have in this manual.

1. INTRODUCTION

PRINT HEAD CLEANER

ENGLISH VERSION EM1-33031

1.1 Applicable Model

1. INTRODUCTION

Thank you for choosing the TEC B-570 series thermal/transfer printer. This new generation high performance/quality printer is equipped with the latest hardware including the newly developed high density (12 dots/mm, 306 dots/inch) near edge print head. This will allow very clear print at a maximum speed of 203.2 mm/sec. (8 inches/sec.). Other standard features include an automatic ribbon saver, a builtin rewinder/strip mechanism and an internal media supply spool. Combine this with an optional high speed P.C. interface board which allows vastly reduced graphic data transfer times and you have a printer to suit a variety of applications and environments. This manual contains general set-up and maintenance information and should be read carefully to help gain maximum performance and life from your printer. For most queries please refer to this manual and keep it safe for future reference.

WARNING!

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

CAUTION:

To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.

CAUTION:

Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the "OFF" position to stop movement.

1.1 Applicable Model

• B-572-QP Model name description

B - 5 7 2 - Q P

QP: European version

2: Thermal direct/Thermal transfer

1.2 Accessories

Owner's Manual

(EM1-33031)

Power Cord

Head Cleaner

(24089500013)

Unpacking Procedure

Rewinder guide plate

(FMBD0034501)

Fan Filter

(FMBB0036801)

E1-1

Screw

(SM-4x6B)

2. SPECIFICATIONS

2.1 Printer

ENGLISH VERSION EM1-33031

2.1 Printer

Item

Supply voltage Power consumption Operating temperature range Relative humidity Print head Printing methods Print speeds

Maximum print width Dispensing modes

Message display Dimensions Weight Available bar code types

Fonts

Rotations Standard interface

Optional interfaces

Model

B-570-QP

AC 220V ~ 240V +10%, -15%, 50Hz +2Hz, -2Hz 198W maximum (standby: 51W maximum) 5°C ~ 40°C 25% ~ 85%RH (no condensation) Thermal print head 12 dots per mm (306 dots per inch) Thermal direct or Thermal transfer

76.2 mm/sec. (3 inch/sec.), 127 mm/sec. (5 inch/sec.),

203.2 mm/sec. (8 inch/sec.),

127.5 mm (5.02 inches) Batch (Continuous), Strip (On-demand) and Cut modes (Cut mode is only available when optional cutter is fitted.) 20 characters x 1 line 291 mm (width) x 460 mm (depth) x 308 mm (height) 19 kg (without media and ribbon) JAN8, JAN13, EAN8, EAN8+2digits, EAN8+5digits EAN13, EAN13+2digits, EAN13+5digits UPC-E, UPC-E+2digits, UPC-E+5digits UPC-A, UPC-A+2digits, UPC-A+5 digits MSI, ITF, NW-7, CODE39, CODE93, CODE128, EAN128 PDF417, DATA MATRIX, Industrial 2 to 5 Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes), OCR (2 types), Writable characters (40 types), Outline font (1 type) 0°, 90°, 180°, 270° Serial interface (RS-232C) Parallel interface (Centronics) Expansion I/O interface Flash memory card interface High speed PC interface

2.2 Option

Option Name Cutter module High speed PC inter-

face kit

Fanfold paper guide module

D-RAM PC board

Flash memory card

NOTES: 1. Available from your nearest TOSHIBA TEC representative or TOSHIBA TEC Head Quarters.

2. Available from TOSHIBA TEC Parts Center.

3. When purchasing flash memory card locally, select one having the specifications described at page 8-1.

Type

B-4205-QM

B-4800-PC-QM

B-4905-FF-QM

FMBC0067801

Usage A stop and cut swing cutter This interface kit allows extremely high

speed information transfer between the printer and PC.

This is a paper guide exclusively used for fanfold paper. Attaching it in place of the standard paper guide allows the printer to print on fanfold paper.

A 2MB RAM upgrade which enhances the image handling capability of the printer.

A flash ROM card (1MB and 4MB) for storing logos, writable characters and formats.

E2-1

Source See NOTE 1. See NOTE 1.

See NOTE 1.

See NOTE 2.

See NOTE 3.

2. SPECIFICATIONS

ENGLISH VERSION EM1-33031

2.3 Media

Stop position

Cut position

Item

A : Span of one label/tag

B : Label/tag length C : Width including backing paper D : Label width E : Gap length F : Black mark length (Tag paper) G : Effective print width H :

Effective print length

I : Print speed up/slow down area J : Black mark length (Label) Maximum effective length for on the fly issue Outer roll diameter Thickness

NOTES: 1. The media specification other than above are unchanged.

Label

I I

Reference coordinate

D C

Refer to the following NOTE 2. Black Mark (on reverse side)

Stop position

Cut position

Feed direction

Tag paper

Reference coordinate

G C

Fig. 2-1

Label dispensing mode

Label Standard

Max. memory

TAG Standard

Max. memory

Standard Max. memory

Label Tag

2. When marking black marks on label rolls, the following requirements must be satisfied. When the gap length is less than 4 mm:

The black mark length should be longer than the gap length.

When the gap length is 4 mm or more:

The black mark should not overlap the gap for more than 4 mm and the following label.

Batch mode

10.0 ~ 999.0

8.0 ~ 997.0

2.0 ~ 20.0

6.0 ~ 298.6

6.0 ~ 995.0

8.0 ~ 298.6

8.0 ~ 997.0

Refer to the following NOTE 2.

Strip mode

25.4 ~ 999.0

23.4 ~ 997.0

50.8 ~ 140.0

47.8 ~ 137.0

2.0 ~ 20.0

2.0 ~ 10.0

10.0 ~ 128.0

21.4 ~ 298.6

21.4 ~ 995.0

23.4 ~ 298.6

23.4 ~ 997.0

1.0

149.3

661.3

ø200 Max.

0.13 ~ 0.17

0.15 ~ 0.29

Label: 38 ~ 999.0 Tag: 25.4 ~ 999.0

234.0 ~ 298.6

Black Mark (on reverse side)

Tag paper

[Unit : mm]

Cut mode

25.0 ~993.0

6.0 ~ 20.0

23.0 ~ 298.6

23.0 ~ 991.0

23.4 ~ 997.0

2.4 Ribbon

Type Width Length Outer diameter

Spool type 68 mm ~ 134 mm 600 m ø90 mm (max.)

NOTES: 1. "On the fly issue" means that the printer can draw and

print without stopping between labels.

2. To ensure print quality and print head life use only TOSHIBA TEC specified media and ribbons.

3. When using the cutter ensure that label length B plus inter label gap length E exceeds 35 mm. (i.e. label pitch should be greater that 35 mm.)

4. When rewinding the media onto the take-up spool in batch mode, the max. outer roll diameter should be 180 mm.

5. Use of rough media for the ribbon saving issue may cause ribbon smudges.

E2-2

3. OVERVIEW

3.1 Front/Rear View

Front View Rear View

ENGLISH VERSION EM1-33031

3.1 Front/Rear View

Message Display (LCD)

Operation Panel

Media Outlet

Top Cover

Memory Card Slot

Supply Window

Serial Interface Connector (RS-232C)

Parallel I/F Connector (Centronics)

Fig. 3-1

AC Power Inlet

Outlet for the high speed PC interface cable (Option)

Expansion I/O Interface Connector

Power Switch 0: OFF 1: ON

3.2 Operation Panel

Fig. 3-2

MESSAGE DISPLAY (LCD)

Displays messages in the language selected by DIP switch. When power is turned on and it is ready to print, "ON LINE" is displayed.

POWER LED (Green)

Lights when the power is turned on.

ON-LINE LED (Green)

1) Flashes when communicating with a host computer.

2) On while printing.

ERROR LED (Red)

Lights when a communication error occurs, when the media/ ribbon ends or the printer does not operate correctly.

FEED key

Feeds paper.

RESTART key

Resets the printer when paused or when an error occurs. Used to set the threshold. (Refer to page 10-4)

PAUSE key

Pauses printing. Message display shows "PAUSE" and an unprinted count. Used to set the threshold. (Refer to page 10-4)

E3-1

4. DIP SWITCH FUNCTIONS

The DIP switches are located to the right of the supply shaft.

ENGLISH VERSION EM1-33031

4. DIP SWITCH FUNCTIONS

WARNING:

Turn the POWER OFF before switching the functions.

(1) DIP SW 2

No.

ON/OFF

OFF

2400 BPS

OFF

4800 BPS

9600 BPS

OFF

19200 BPS

1 bit

2 bit 7 bit

8 bit without

with

EVEN

ODD

OFF

XON/XOFF(No XON is output at the power on time.)

OFF

READY/BUSY (DTR) (No XON is output at the power on time.) (No XOFF is output at the power off time.) READY/BUSY (RTS) (No XON is output at the power on time) (No XOFF is output at the power off time.)

XON/XOFF + READY/BUSY (XON is output at the power on time.) (XOFF is output at the power off time.)

XON/XOFF(XON is output at the power on time.)

(XOFF is output at the power off time.)

Function

Supply Shaft

Ribbon Shaft

Transmission speed

Stop bit length

Fig. 4-1

Data length

Parity check

Parity check (effective when DIP SW #5 is set to ON.)

Data protocol

(2) DIP SW 1

No.

ON/OFF

OFF

ON OFF OFF

OFF

Without

With

English

OFF

German

OFF

French

OFF

Dutch

OFF

Spanish

Japanese

Italian

Not used

Without

With

Without

With

Must be set to OFF.

Function Auto ribbon save function

Language to display LCD error message

Auto media feed after a cut issue (See page 6-5)

Use of the built-in rewinder/Head up function in cut mode Refer to Note 2.

NOTES: 1. The shaded settings are the factory default settings. "OFF" means "OPEN".

2. The DIP switch #1-6 functions in accordance with equipment to be used.

3. If you would like to switch to READY/BUSY (DTR) or to READY/BUSY (RTS) of data protocol, please contact your authorized TOSHIBA TEC representative.

E4-1

5. INSTALLING THE PRINTER

5.1 Connecting the Power Cord and Cables

5. INSTALLING THE PRINTER

5.1 Connecting the Power Cord and Cables

WARNING!

Turn the POWER SWITCH to OFF before connecting the power cord or cables.

Serial I/F Cable (RS-232C)

ENGLISH VERSION EM1-33031

Expansion I/O Cable

Parallel I/F Cable (Centronics)

Power Cord

5.2 Procedure for Fitting Fan Filter

Snap on

High Speed PC Interface Cable (Option)

Fig. 5-1

Snap on

Fig. 5-2

When installing the printer, it is important to ensure that the fan filter is attached before using the printer.

The filter comes in 2 parts: (1) FILTER PAD

(2) FILTER RETAINER To fit put the filter pad inside the filter retainer and simply press into place according to the diagram above, ensuring connecting pins are aligned with connecting holes.

E5-1

6. LOADING THE MEDIA

ENGLISH VERSION EM1-33031

6. LOADING THE MEDIA

WARNING:

1. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF” position to stop movement.

2. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.

The printer prints both labels and tags.

1. Turn off the power and open the top cover.

2. Turn the head lever to position 3, then release the ribbon shaft holder plate.

Top Cover

Ribbon Shaft Holder Plate

Head Lever

Fig. 6-1

NOTES: 1.When the head lever is turned to position 2, the print head is raised.

2.When the head lever is turned to position

3.To allow printing the head lever must be set to position

, the print head and the pinch roller are raised.

. (This ensures that the print head

and the pinch roller are closed.)

3. Turn the locking ring counter clockwise and remove the supply holder from the supply shaft.

NOTE: Do not turn the force the locking ring too far counterclockwise or it may come off the supply holder.

Supply Shaft

Locking Ring

E6-1

Supply Holder

Fig. 6-2

6. LOADING THE MEDIA

ENGLISH VERSION EM1-33031

6. LOADING THE MEDIA

4. Put the media on the supply shaft.

5. Pass the media around the damper, then pull the media towards the front of the printer.

6. Insert the ridge of the supply holder into the groove of the supply shaft until the media is fixed. Then turn the locking ring clockwise to secure the supply holder. This will centre the media automatically.

NOTE: Do not over tighten the locking ring of the supply holder.

Groove Ridge

Damper

Media

Supply Holder

Projection

Supply Shaft

Fig. 6-3

7. Insert the media into the paper holders of the media guide, adjust the media guides to the media width, and tighten the locking screw.

8. Check that the media path through the printer is straight. The media should be centered under the print head.

Media Guide

Media

Paper Holder

Supply Holder Media Guide

Paper Holder

Print Head

Locking Screw

Media

Fig. 6-4

NOTE: When using the label rolled with labels facing outside, please remove the upper plates of both

paper holders using the following procedure. Failure to do this may cause a paper jam error. If you have any questions, please contact your nearest TOSHIBA TEC service representative.

E6-2

6. LOADING THE MEDIA

■ Removing the paper holders' upper plates from the media guide

1 Remove the two T-4x8 screws to detach the media guide from the printer.

Media Guide

Screw (T-4x8)

ENGLISH VERSION EM1-33031

6. LOADING THE MEDIA

Fig. 6-5

2 Remove the SM-3x6 screw or the SM-3x8 screw to detach the paper holders' upper plates from

the media guide.

Screw (SM-3x6)

Paper Holder

(Right)

Screw (SM-3x8)

Paper Holder

(Left)

Fig. 6-6

3 Attach the media guide back in position.

NOTE: Do not lose the removed upper plates because they are required when using the label rolled

with labels facing inside.

9. Set the black mark/feed gap sensor to the correct position by turning the adjusting knob. Turning the knob right will move the sensor towards the center of the media while turning left will move it away from the center of the media.

E6-3

6. LOADING THE MEDIA

■ An easy way to set the black mark sensor position

1 Pull the media about 500 mm out of the front of the printer, turn the media back on it's self and

feed it under the print head past the sensor so that the black mark can be seen from above.

2 Adjust the sensor position to that of the black mark (the upper hole indicates the position of the

black mark sensor).

ENGLISH VERSION EM1-33031

6. LOADING THE MEDIA

Black Mark Sensor

Media

(Feed Gap Sensor)

Adjusting Knob

Black Mark

Fig. 6-7

NOTE: Make sure to set the sensor to detect the center of the black mark, otherwise a paper jam

error could occur.

■ Setting the feed gap sensor position

1 Adjust the sensor to detect on the gap (the lower hole indicates the position of the feed gap

sensor.)

Media

Adjusting Knob

(Black Mark Sensor)

Backing Paper

Media

Feed Gap Sensor

Fig. 6-8

E6-4

6. LOADING THE MEDIA

10. The media is now loaded and the sensor position is set.

Batch type:

Media

ENGLISH VERSION EM1-33031

6. LOADING THE MEDIA

Fig. 6-9

NOTE: Set the selection switch to the STANDARD/STRIP position. Improper setting can affect the print

quality.

Strip type:

1 Remove enough labels from the leading edge media to leave 500 mm of backing paper

exposed.

2 Wind the backing paper onto the take-up spool and fix in position with the take-up clip.

(Wind the paper counter clockwise around the spool as this is the direction it rotates.)

3 Rotate the take-up spool anti-clockwise a few times to take up any slack in the backing paper.

Media

Take-up Spool

Front Plate

Take-up Clip

Black Screw (HAA-0004001)

Backing Paper

Fig. 6-10

NOTES: 1. The backing paper is easier to feed back to the take-up spool if the front plate is removed.

2. When fitting the tace-up clip the longer side of the clip should be fitted into the shallow groove on the take-up spool.

3. Set the selection switch to the STANDARD/STRIP position.

E6-5

6. LOADING THE MEDIA

ENGLISH VERSION EM1-33031

6. LOADING THE MEDIA

Cutter type: Where a cutter is fitted load the media as standard and feed it through the cutter module.

NOTES: 1. Be sure to cut the backing paper of label. Cutting labels will cause the glue to stick to the cutter,

which may affect the cutter quality and shorten the cutter life.

2. If the top edge of label winds onto the platen in cut issue, set the DIP SW 1-5 to ON.

3. For the cutter type, the selection switch can be set to either position.

Media Outlet

Media

Cutter Module

Fig. 6-11

Built-in rewinder type:

1 Remove two black screws and front plate. 2 Fit the rewinder guide plate to the tear-off bar, then attach it with the sems screws.

Tear-off Bar

Rewinder Guide Plate (FMBD0034501)

SM-4x6B Sems Screw

Adjustment Knob

NOTES: Set the selection switch to the REWINDER position.

3 Follow the procedure for strip type. 4 Adjustment

If the label skews when using built-in rewinder unit, turn the adjustment knob of the rewinder guide plate to correct the label feed. Clockwise turn moves the rewinder guide plate forward and counterclockwise moves it backward. * When labels skew to the right:

Loosen the SM-4x8 sems screw with a philips-head screw driver. Turn the adjustment knob clockwise, and tighten the SM-4x8 screw when the rewinder guide plate is positioned correctly.

* When labels skew to the left:

Loosen the SM-4x8 screw with a phillips-head screw driver. Turn the adjustment knob counterclockwise, and tighten the SM-4x8 screw when the rewinder guide plate is positioned correctly.

E6-6

SM-4x8 Sems Screw

Fig. 6-12

7. LOADING THE RIBBON

ENGLISH VERSION EM1-33031

7. LOADING THE RIBBON

WARNING!

1. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF” position to stop movement.

2. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.

There are two types of media available for printing on, these are standard media and direct thermal media (a chemically treated surface). DO NOT LOAD a ribbon when using a direct thermal media.

1. When using a narrow width ribbon, slide the ribbon stoppers along the shafts to a position where the ribbon will be centered when it is fitted. When changing from a narrow width to a wider one rotate the ribbon stoppers by 90°, push them back to the correct position and then rotate back to lock.

NOTE: When attaching the ribbon stoppers, fit them to the shafts with the pinchers facing into the printer.

Ribbon Stopper (FMHC0008801)

Fig. 7-1

2. Leaving plenty of slack between the spools, fit the ribbon as shown below. When the ribbon is fitted it must be positioned over the ribbon sensor.

3. Wind both shafts towards each other to tighten the ribbon.

Ribbon Sensor

Ribbon Shafts

Ribbon

4. Reset the ribbon shaft holder plate by aligning it with the ribbon shaft.

5. Turn the head lever clockwise to lower the print head.

6. Close the top cover.

E7-1

Fig. 7-2

8. INSERTING THE OPTIONAL FLASH MEMORY CARD

ENGLISH VERSION EM1-33031

8. INSERTING THE OPTIONAL FLASH MEMORY CARD

WARNING!

Turn the power OFF when inserting or removing the flash memory card.

CAUTION:

To protect memory cards, discharge static electricity from your body by touching the printer rear cover prior touching the memory cards.

1. Turn the power off.

2. Insert the flash memory card into the memory card slot at the rear of the printer.

3. Turn the power on.

Flash memory Card

Fig. 8-1

NOTES: 1. Be sure to protect a flash memory card when not in use in the printer by putting it in it's

protective cover.

2. Do not subject the card to any shocks or excessive forces.

3. Do not expose the card to extremes of heat by either storing in direct sunlight or close to a heater.

4. Do not expose the card to excessive humidity by wiping it with a wet cloth or storing it in a damp place.

5. Before inserting or removing the card, make sure that the power switch is turned off.

6. The following flash cards can be used. (The 1MB-card is read only and the 4MB card can read/ write.)

Capacity

1M Byte

4M Byte

Maker Maxell Mitsubishi Maxell Maxell Centennial Technologies INC. INTEL Simple TECHNOLOGY Mitsubishi PC Card KING MAX PC Card

Type EF-1M-TB AA MF81M1-GBDAT01 EF-4M-TB CC EF-4M-TB DC FL04M-15-11119-03 IMC004FLSA STI-FL/4A MF84M1-G7DAT01 FJN-004M6C FJP-004M6R

Device code

D0H

88H

ADH

A2H

A0H

Maker code

1CH

B0H

04H 01H 89H

89H

E8-1

9. CARE/HANDLING OF THE MEDIA AND RIBBON

ENGLISH VERSION EM1-33031

9. CARE/HANDLING OF THE MEDIA AND RIBBON

CAUTION:

Be sure to read carefully and understand the Supply Manual. Use only media and ribbon which meet specified requirements. Use of non-specified media and ribbon may shorten the head life and result in problems with bar code readability or print quality. All media and ribbon should be handled with care to avoid any damage to the media, ribbon or printer. Read the following guideline carefully.

• Do not store the media and ribbon for longer than the manufactures recommended shelf life.

• Store media rolls on the flat end, do not store them on the curved sides as this might flatten that side causing erratic media advance and poor print quality.

• Store the media in plastic bags and always reseal after opening. Unprotected media can get dirty and the extra abrasion from the dust and dirt particles will shorten the print head life.

• Store the media and ribbon in a cool, dry place. Avoid areas where they would be exposed to direct sunlight, high temperature, high humidity, dust or gas.

• The thermal paper used for direct thermal printing must not have the specifications which exceed Na 800 ppm, K+ 250 ppm and CL- 500 ppm.

• Some ink used on pre-printed labels may contain ingredients which shorten the print head's product life. Do not use labels pre-printed with ink which contain hard substances such as carbonic calcium (CaCO and kaolin (Al2O3, 2SiO2, 2H2O).

For further information please contact your local distributor or your media and ribbon manufacturer.

)

E9-1

10. GENERAL MAINTENANCE

ENGLISH VERSION EM1-33031

10.1 Cleaning

10.GENERAL MAINTENANCE

WARNING!

1. Be careful when handling the print head as it becomes very hot.

2. Care must be taken not to injure yourself with the printer paper cutter.

3. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF” position to stop movement.

4. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.

10.1 Cleaning

To help retain the high quality and performance of your printer it should be regularly cleaned. The greater the usage of the printer, the more frequent the cleaning. (i.e. low usage=weekly : high usage=daily).

1. Turn the power off.

2. Open the top cover.

3. Turn the head lever to raise the print head.

4. Remove the ribbon and media.

5. Clean the element of print head with print head cleaner.

6. Wipe the platen, feed roller and pinch roller with a cleaner moistened with alcohol. Remove dust or foreign substances from the internal part of the printer, if any.

Element

Print Head

Platen Print Head Cleaner (24089500013)

Print Head

Element

WARNING!

1. Be sure to disconnect the power cord prior ot performing any maintenance.

2. Do not use any tool that may damage the print head.

3. DO NOT POUR WATER directly onto the printer.

Pinch Roller

Feed Roller

Fig. 10-1

E10-1

10. GENERAL MAINTENANCE

ENGLISH VERSION EM1-33031

10.2 Covers and Panels

The covers should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution.

NOTE: Clean the printer cover with an electrostatic free cleaner for automated office equipment.

WARNING!

1. DO NOT POUR WATER directly onto the printer.

2. DO NOT APPLY cleaner or detergent directly onto any cover or panel.

3. NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers.

4. DO NOT clean the panel covers or the supply window with alcohol as it may cause them to discolor, loose their shape or develop structural weakness.

10.3 Removing Jammed Paper

1. Turn the power off.

2. Open the top cover.

3. Turn the head lever to position 3, then release the ribbon shaft holder plate.

4. Remove the black screw to detach the media guide plate. (See Fig. 10-2.)

5. Remove the ribbon and media.

6. Remove the jammed paper. DO NOT USE any sharp implement or tool as these could damage the printer.

7. Clean the print head and platen, then remove any further dust or foreign substances.

8. Place the portion B of the media guide plate on the media sensor. Secure the media guide plate with the black screw.

Media Sensor

Media Guide Plate

Black Screw (HAA-0004001)

Fig. 10-2

9. Paper jams in the cutter unit can be caused by wear or residual glue from label stock on the cutter. Do not use none specified media in the cutter. If you get frequent jams in the cutter contact your Authorized Service representative.

E10-2

10. GENERAL MAINTENANCE

ENGLISH VERSION EM1-33031

10.3 Removing Jammed Paper

■ Cleaning the Cutter Unit

WARNING!

1. Be sure to turn the power off before cleaning the cutter unit.

2. The cutters are sharp and care should be taken not to injure yourself when cleaning.

1. Loosen two screws and remove the cutter cover.

2. Remove the white screw and media guide.

3. Remove the jammed paper and trash.

4. Clean the cutter with dry cloth.

White Screw (24741710304)

Cutter Cover

5. Assembling is reverse order of removal.

Media Guide

Screw

Fixed Cutter

Cutter Unit

Swing Cutter

Fig. 10-3

■ Auto Ribbon Saving Mode

Auto ribbon saving function is activated when it is selected by DIP switch (Refer to page 4-1) and no print area extends more than 20 mm.

NOTE: According to the relation between the outer diameter of rewound ribbon and print speed, ribbon

loss per saving varies as follows:

Print speed

3"/sec. 5"/sec. 8"/sec.

Ribbon loss Approx. 5 mm Approx. 8 mm

Approx. 17 mm

E10-3

10. GENERAL MAINTENANCE

ENGLISH VERSION EM1-33031

10.4 Threshold Setting

For the printer to maintain a constant print position it uses the transmissive sensor to detect the gap between labels by measuring the amount of light passing through the media. When the media is preprinted, the darker (or more dense) inks can interfere with this process causing paper jammed errors. To get around this problem a minimum threshold can be set for the sensor in the following way.

■ Threshold setting procedure

Turn the power ON.

(1) The printer is in stand-by.

ON LINE

PAUSE

(2) Load a media roll in the usual way. (3) Press the [PAUSE] key.

PA USE

TR NSMI SIVE

RE LECT VE FI

TR NSMI SIVEAS

PA USE

ONLINE

PAUSE

FEED

PAUSE

RESTART

(4) The printer enters the pause mode. (5) Press and hold the [PAUSE] key for at least 3

seconds in the pause state.

(6) The sensor type is displayed. (7) Press the [FEED] key.

(8) The reflective sensor (black mark sensor) is selected. (9) Press the [FEED] key again. (10) The transmissive sensor (feed gap sensor) is selected.

(11) Press and hold the [PAUSE] key. (12) The media is advanced until the [PAUSE] key is

released.

(13) Release the [PAUSE] key when more than 1.5 labels

(tags) are advanced. (Threshold setting is completed by this operation.)

(14) Press the [RESTART] key.

(15) The printer is in stand-by.

Command

ON LINE

(16) Send an issue command from the PC to the printer.

NOTES:

1. If the [PAUSE] key is released within 3 seconds whilst in pause state, paper will not feed.

2. Failure to feed more than 1.5 to 2 labels may result in an incorrect threshold setting.

3. While the print head is raised, the [PAUSE] key does not work.

4. Error such as paper end and cutter error are not detected during paper feed.

5. Selecting the transmissive sensor (for pre-printed labels) within software commands allows the printer to detect the proper print start position correctly even when using pre-printed labels.

6. If the printer continues to print out of position after setting the threshold, adjust the feed gap sensor in the system mode. Reset the threshold again. Make sure that the transmissive sensor (for pre-printed labels) is selected in the feed and issue commands.

E10-4

11. TROUBLESHOOTING

ENGLISH VERSION EM1-33031

11. TROUBLESHOOTING

WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your Authorized Service representative for assistance.

Error Message

PAPER JAM

****

HEAD OPEN

****

Problem Solution

1. The media is not fitted correctly.

2. The media path is jammed and does not feed smoothly.

3. The installed media type does not match the selected sensor.

4. The black mark position on the media does not match the sensor position.

5. The installed media size is different from the programmed size.

6. The feed gap sensor cannot see the difference between the print area and the gap.

Feed or printing has been attempted while the print head is raised.

1. Re-fit the media correctly. ➔ Press the [RESTART] key.

2. Remove the cause of the jam and replace the media correctly. ➔ Press the [RESTART] key.

3. Turn the power off then on again. Select the correct sensor. ➔ Feed the media.

4. Adjust the sensor position. ➔ Press the [RESTART] key.

5. Turn the power off then on again. Set the correct media size. ➔ Feed the media.

6. Set the threshold (see page 10-4). Else Turn the power off and call your Authorized Service representative.

Lower the print head. ➔ Press the [RESTART] key.

NO PAPER

****

NO RIBBON

****

REWIND FULL

****

The media has run out.

The ribbon has run out.

Too much backing paper or media is wound on the internal take-up spool.

Load new media. ➔ Press the [RESTART] key.

Load a new ribbon. ➔ Press the [RESTART] key.

Remove the backing paper or media from the internal take-up spool. Then press the [RESTART] key.

E11-1

11. TROUBLESHOOTING

ENGLISH VERSION EM1-33031

11. TROUBLESHOOTING

Error Message

EXCESS HEAD TEMP

HEAD ERROR

RIBBON ERROR

****

CUTTER ERROR

****

Problem Solution

The print head is too hot.

This message is displayed when sending the head broken check command ([ESC] HD001 [LF] [NUL]) and the print head has a broken element.

There is a fault with the ribbon sensor.

Media is jammed in the cutter.

Turn the power off and decrease the print head temperature.

1. Restart the printing by pressing the [RESTAERT] key.

2. Replace the print head.

Turn the power off. Contact your Authorized Service representative.

Remove the jammed media and feed the undamaged media through the cutter. ➔ Press the [RESTART] key. Else Turn the power off and contact your Authorized Service representative.

FLASH WRITE ERROR

FORMAT ERROR

FLASH MEMORY FULL

COMMUNICATION ERROR

An error has occurred when loading data onto a flash memory card.

An error has occurred while formatting a flash memory card.

No more data can be saved in the flash memory card.

A communication error has occurred with the host.

1. Turn the power off, re-seat the flash memory card and try again.

2. Replace the flash memory card and retry.

3. Turn the power off and contact your Authorized Service representative.

1. Turn the power off, re-seat the flash memory card and try again.

2. Replace the flash memory card and retry.

3. Turn the power off and contact your Authorized Service representative.

Replace the card with a new one and re-send data. (Only 1MB and 4MB cards can be used.)

Turn the power off then on again or press the [RESTART] key. Check the program data. ➔ Call your Authorized Service repre-

sentative if necessary.

E11-2

11. TROUBLESHOOTING

ENGLISH VERSION EM1-33031

11. TROUBLESHOOTING

Error Message

example) PC001; 0A00,

When an error is detected in a command 20 bytes of the command are

Problem Solution

Correct the command and re-send it again.

displayed.

Command error

(ESC, LF, NUL are not displayed.)

0300, 2, 2

Other Error Message

Hardware or software trouble.

Turn the power off then on again. If the problem still exists turn the power off and contact your Authorized Service representative.

NOTE: If an error is not cleared by pressing the [RESTART] key, the power must be switched off then

on again. After the power has been switched off and on, all print data in the printer is cleared. **** denotes a remaining count of unprinted labels.

Problem Solution

No print.

Dots missing in the print.

Unclear (or blurred) printing.

Power does not come on.

Printer does not cut.

You see a raised nap where the media has been cut.

1. Check that media and the ribbon is loaded correctly.

2. Check whether the print head is set correctly or not.

3. Check the cabling between the printer and the host.

Dirty print head. ➔ Clean the print head. Call your Authorized Service representative if necessary.

1. Dirty print head. ➔ Clean the print head.

2. Bad or faulty ribbon. ➔ Replace ribbon.

3. Poor media quality. ➔ Change media type.

1. Plug power cord into an AC socket.

2. Check the circuit breakers or fuses.

3. Plug another appliance into the AC socket to check if there is power supplied.

Call your Authorized Service representative if necessary.

Check for a paper jam in the cutter. Call your Authorized Service representative if necessary.

1. Clean the cutter blades.

2. The blades are worn. ➔ Call your Authorized Service representative.

E11-3

I'imprimante Transfert Thermique TEC

B-570-QP SERIES

Mode d’emploi

Résumé des précautions

FRENCH VERSION FM1-33031

Résumé des précautions

La sécurité personnelle lors de la manipulation ou de líentretien du matériel est extrémement importante. Les avertissements et précautions nécessaires à la manipulation en toute sécurité du matériel sont inclus dans ce manuel. Les avertissements et précautions contenus dans ce manuel doivent être lus et assimilés avant toute manipulation ou entretien. Ne tentez pas díeffectuer des réparations ou des modifications sur ce matériel. Si une erreur se produit qui ne peut être résolue en suivant les instructions de ce manuel, coupez le courant, déconnectez le câble secteur et contactez votre revendeur agréé TOSHIBA TEC pour une assistance technique.

Explication des symboles

Ce symbole signale une mise en garde (ou des précautions). Le dessin à l’intérieur du symbole précise quelle est l’action à exécuter. (Le symbole ci-contre indique une précaution d’ordre général.)

Ce symbole signale une action interdite (interdictions). Le dessin à l’intérieur ou près du symbole précise quelle est l’action interdite. (Le symbole ci-contre indique “Ne pas démonter”.)

Ce symbole indique une action à effectuer. Le dessin à l’intérieur du symbole précise quelle est l’action à exécuter. (Le symbole ci-contre indique “Retirer la fiche secteur de la prise”.)

ATTENTION

Interdiction d'utiliser une tension autre que celle spécifiée

Interdit

Ne faites pas fonctionner la machine avec une tension électrique différente de celle indiquée sur la plaquette des caractéristiques. Ceci pourrait provoquer un incendie ou une électrocution.

Si la machine partage une même prise avec d’autres appareils consommant beaucoup d’électricité, il y aura des fluctuations de tension importantes lorsque ces appareils fonctionnent. Pour éviter une anomalie causée par de telles fluctuations, ne branchez pas d’autres appareils à la même prise que la machine.

N’introduisez pas et ne faites pas tomber de pièces métalliques, de matières inflammables ou d’autres objets dans les ouvertures d’aération de la machine. Ils pourraient provoquer un incendie ou une électrocution.

Indique un danger de mort ou de blessures graves si l’équipement est utilisé en négligeant ces instructions.

Interdit

Ne branchez pas et ne débranchez pas la fiche secteur avec les mains mouillées. Vous risqueriez une électrocution.

Ne placez pas d’objets métalliques ou de récipients contenant un liquide (vases, pots de fleurs, tasses, etc.) sur la machine. Un objet métallique ou un liquide peut provoquer un incendie ou une électrocution s’il pénètre accidentellement dans la machine.

N’essayez pas de réparer ou de modifier vous-même la machine. Ceci pourrait provoquer un incendie ou une électrocution. Pour toute question sur les réparations, adressez-vous à votre revendeur (ou au service après-vente).

Débranchez la fiche.

Si les machines tombent, ou que leur capot est endommagé, commencez par positionner le bouton marche/arrêt sur arrêt et par déconnecter le câble secteur de la prise murale. Ensuite, contactez votre revendeur agréé TOSHIBA TEC pour une assistance technique. Une utilisation prolongée de l'imprimante dans ces conditions peut être source d'incendie ou de choc électrique.

(i)

Débranchez la fiche.

Une utilisation prolongée de l'imprimante dans une condition anormale, comme par exemple lorsque l'imprimante produit de la fumée ou des odeurs étranges peut être source d'incendie ou de choc électrique. Dans ce cas, éteignez immédiatement l'interrupteur marche/ arrêt et déconnectez le câble secteur de la prise murale. Ensuite, contactez votre revendeur agréé TOSHIBA TEC pour une assistance technique.

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