TEC Label Printer
Table of Contents
B-450-HS-QQ SERIES
Owner’s Manual
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operations of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense. (for USA only)
Changes or modifications not expressly approved by manufacturer for compliance could void the user's
authority to operate the equipment.
"This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations."
"Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur de Canada."
(for CANADA only)
(for QQ only)
Copyright © 2000
by TOSHIBA TEC CORPORATION
All Rights Reserved
570 Ohito, Ohito-cho, Tagata-gun, Shizuoka-ken, JAPAN
Safety Summary
Safety Summary
Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions
necessary for safe handling are included in this manual. All warnings and cautions contained in this
manual should be read and understood before handling or maintaining the equipment.
Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified
using the procedures described in this manual, turn off the power, unplug the machine, then contact your
authorized TOSHIBA TEC representative for assistance.
Meanings of Each Symbol
This symbol indicates warning items (including cautions).
Specific warning contents are drawn inside the symbol.
(The symbol on the left indicates a general caution.)
This symbol indicates prohibited actions (prohibited items).
Specific prohibited contents are drawn inside or near the symbol.
(The symbol on the left indicates “no disassembling”.)
This symbol indicates actions which must be performed.
Specific instructions are drawn inside or near the symbol.
(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)
EO1-33019
WARNING
Any other than the
specified AC voltage
is prohibited.
Prohibited
Prohibited
Do not use voltages other than the
voltage (AC) specified on the rating
plate, as this may cause fire or
electric shock.
If the machines share the same
outlet with any other electrical
appliances which consume large
amounts of power, the voltage will
fluctuate widely each time these
appliances operate. Be sure to
provide an exclusive outlet for the
machine as this may cause the
machines to malfunction.
Do not insert or drop metal,
flammable or other foreign objects into
the machines through the ventilation
slits, as this may cause fire or electric
shock.
This indicates that there is the risk of death or serious injury if the
machines are improperly handled contrary to this indication.
Prohibited
Prohibited
Prohibited
Do not plug in or unplug the power
cord plug with wet hands as this may
cause electric shock.
Do not place metal objects or
water-filled containers such as flower
vases, flower pots or mugs, etc. on
top of the machines. If metal objects
or spilled liquid enter the machines,
this may cause fire or electric
shock.
Do not scratch, damage or modify
the power cords. Also, do not place
heavy objects on, pull on, or excessively bend the cords, as this may
cause fire or electrical shock.
Disconnect
the plug.
If the machines are dropped or their
cabinets damaged, first turn off the
power switches and disconnect the
power cord plugs from the outlet, and
then contact your authorized
TOSHIBA TEC representative for
assistance. Continued use of the
machine in that condition may cause
fire or electric shock.
(i)
Disconnect
the plug.
Continued use of the machines in an
abnormal condition such as when the
machines are producing smoke or
strange smells may cause fire or elec-
tric shock. In these cases, immediately turn off the power switches and
disconnect the power cord plugs from
the outlet. Then, contact your authorized TOSHIBA TEC representative for
assistance.
Safety Summary
EO1-33019
Disconnect
the plug.
Connect a
grounding
wire.
If foreign objects (metal fragments,
water, liquids) enter the machines,
first turn off the power switches and
disconnect the power cord plugs from
the outlet, and then contact your
authorized TOSHIBA TEC representative for assistance. Continued
use of the machine in that condition
may cause fire or electric shock.
Ensure that the equipment is
properly grounded. Extension cables
should also be grounded. Fire or
electric shock could occur on
improperly grounded equipment.
Disconnect
the plug.
No disassembling.
When unplugging the power cords,
be sure to hold and pull on the plug
portion. Pulling on the cord portion
may cut or expose the internal wires
and cause fire or electric shock.
Do not remove covers, repair or
modify the machine by yourself. You
may be injured by high voltage, very
hot parts or sharp edges inside the
machine.
This indicates that there is the risk of personal Injury or damage to
CAUTION
objects if the machines are improperly handled contrary to this indication.
Precautions
The following precautions will help to ensure that this machine will continue to function correctly.
• Try to avoid locations that have the following adverse conditions:
* Temperatures out of the specification * Direct sunlight * High humidity
* Shared power source * Excessive vibration * Dust/Gas
• The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild
detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic
covers.
• USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.
• DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high temperatures, high humidity, dust, or gas.
• Ensure the printer is operated on a level surface.
• Any data stored in the memory of the printer could be lost during a printer fault.
• Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference.
• Unplug the machine whenever you are working inside it or cleaning it.
• Keep your work environment static free.
• Do not place heavy objects on top of the machines, as these items may become unbalanced and fall
causing injury.
• Do not block the ventilation slits of the machines, as this will cause heat to build up inside the
machines and may cause fire.
• Do not lean against the machine. It may fall on you and could cause injury.
• Care must be taken not to injure yourself with the printer paper cutter.
• Unplug the machine when it is not used for a long period of time.
Request Regarding Maintenance
• Utilize our maintenance services.
After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance
once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the
machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid
rainy seasons.
• Our preventive maintenance service performs the periodic checks and other work required to
maintain the quality and performance of the machines, preventing accidents beforehand.
For details, please consult your authorized TOSHIBA TEC representative for assistance.
• Using insecticides and other chemicals
Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or
other parts to deteriorate or cause the paint to peel.
(ii)
TABLE OF CONTENTS
Page
1. INTRODUCTION ....................................................................................1- 1
1.1 APPLICABLE MODEL ...................................................................1- 1
1.2 ACCESSORIES .............................................................................1- 1
2. SPECIFICATIONS .................................................................................2- 1
2.1 GENERAL SPECIFICATIONS.......................................................2- 1
2.2 PRINTING SPECIFICATIONS.......................................................2- 1
2.3 PAPER (LABEL) SPECIFICATIONS .............................................2- 2
2.4 RIBBON SPECIFICATIONS ..........................................................2- 2
2.5 OPTION .........................................................................................2- 2
3. APPEARANCE ......................................................................................3- 1
3.1 FRONT/REAR VIEW......................................................................3- 1
3.2 OPERATION PANEL .....................................................................3- 1
EO1-33019
4. DIP SWITCH FUNCTIONS ....................................................................4- 1
5. SETUP PROCEDURE............................................................................5- 1
5.1 REQUIREMENTS FOR OPERATION ...........................................5- 1
5.2 SETTING UP THE PRINTER.........................................................5- 1
6. INSTALLATION PROCEDURE .............................................................6- 1
6.1 INSTALLING THE SUPPLY HOLDER UNIT .................................6- 1
6.2 INSTALLING THE SUPPLY COVER.............................................6- 1
6.3 CONNECTING THE POWER CORD AND CABLES.....................6- 2
7. LOADING THE RIBBON........................................................................7- 1
8. LOADING THE PAPER .........................................................................8- 1
9. THRESHOLD SETTING.........................................................................9- 1
10. CARE/HANDLING OF THE PAPER AND RIBBON............................10- 1
11. GENERAL MAINTENANCE ................................................................11- 1
11.1 CLEANING...................................................................................11- 1
11.2 COVERS......................................................................................11- 2
11.3 REMOVING JAMMED PAPER ....................................................11- 3
12. TROUBLESHOOTING .........................................................................12- 1
APPENDIX ..................................................................................................13- 1
INDEX
CAUTION:
1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA
TEC.
2. The contents of this manual may be changed without notification.
3. Please refer to your local Authorized Service representative with regard to any queries you may
have in this manual.
1. INTRODUCTION
1.1 APPLICABLE MODEL
EO1-33019
1. INTRODUCTION
Thank you for choosing the TEC B-450 Series thermal transfer printer. This new generation high
performance high quality printer is equipped with the latest hardware including the newly developed high
density (23.6 dots/mm 600 dots/inch) print head. This allows very clear print at a maximum speed of 50.8
mm/sec. (2 inch/sec.). Other standard features include an external paper supply.
Optional features include a strip mechanism and cutter mechanism.
This manual contains general set-up and maintenance information and should be read carefully to help
gain maximum performance and life from your printer. For most queries please refer to this manual and
keep it safe for future reference.
1.1 APPLICABLE MODEL
• B-452-HS12-QQ
• B-452-HS12-QQ-US
Model name description
B - 4 5 2 - H S 1 2 - Q Q
Resolution
H: 23.6 dots/mm (600 dpi)
1.2 ACCESSORIES
Owner's Manual
(EO1-33019)
Destination Code
QQ-US: North America Block, QQ: Except for QQ-US
Specification
12: with Centronics interface and expansion I/O interface
Issue mode
S: Batch
Power Cord
Supply Holder
Spacer
Supply Holder Unit
1-1
Supply Cover
2. SPECIFICATIONS
2. SPECIFICATIONS
2.1 GENERAL SPECIFICATIONS
EO1-33019
2.1 GENERAL SPECIFICATIONS
Model
Item
B-452-HS12-QQ
Supply voltage 100 - 120V, 60Hz
Power consumption 1.8 A, 140 W max. (standby: 0.22 A, 13.5 W)
Operating temperature 5˚C ~ 40˚C
Relative humidity 25% ~ 85%RH (no condensation)
Dimensions 268 mm (width) x 244 mm (height) x 198 mm (depth), with Supply holder
unit 410 mm (depth)
Weight Printer: 5.0 kg (without paper and ribbon)
Supply Holder + Supply Cover: 2.5 kg
2.2 PRINTING SPECIFICATIONS
Model
Item
Print head Thermal print head 23.6 dots per mm (600 dots per inch)
Printing method Thermal transfer
Print speeds 50.8 mm/sec. (2 inch/sec.)
Maximum print width 103.6 mm (4.08 inches)
Dispensing modes Batch (Continuous), Strip (Option) and Cut modes (Option)
(Both cut and strip modes are available only when their respective modules
are fitted.)
Available bar-code types JAN8, JAN13, EAN8, EAN8 + 2 digits, EAN8 + 5 digits
EAN13, EAN13 + 2 digits, EAN13 + 5 digits
UPC-E, UPC-E + 2 digits, UPC-E + 5 digits
UPC-A, UPC-A + 2 digits, UPC-A + 5 digits, UPC-B
MSI, ITF, NW-7, CODE39, CODE93, CODE128, EAN128
Industrial 2 to 5, UCC/EAN128, Customer bar code, POSTNET
RM4SCC, KIX code
Two-dimensional code Data Matrix, PDF417, QR code, Maxi code
Graphics All types of graphic files are available when using the windows driver.
However, only BMP and PCX files are available when using the program-
ming commands.
Fonts Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size),
Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes),
OCR (2 types), Writable characters, Outline font (7 type), Ture Type fonts
Optional True Type Fonts (20 type)
Rotations 0˚, 90˚, 180˚, 270˚
Standard interfaces Serial interface (RS-232C)
Parallel interface (Centronics)
Expansion I/O interface
Keyboard interface
B-452-HS12-QQ
∗
Data MatrixTM is a trademark of International Data Matrix, Inc.
PDF417 is a trademark of Symbol Technologies, Inc.
QR code is a trademark of DENSO CORPORATION.
Maxi code is a trademark of United Parcel Service of America, Inc.
2-1
2. SPECIFICATIONS
EO1-33019
2.3 PAPER (LABEL) SPECIFICATIONS
2.3 PAPER (LABEL) SPECIFICATIONS
Label dispensing mode
Item
Span of one label
Label length
Width including backing paper
Label width
Gap length
Black mark length
Effective print width
Effective print length
Print speed up/slow down area
Outer roll diameter
Thickness (Backing paper + label)
Thickness of backing paper
Batch mode
7.0 ~ 999.0
5.0 ~ 997.0
2.0 ~ 20.0
3.0 ~ 200.0
MAX. ø152.4 (Paper Core ø38, 40, 42 or 76.2)
0.1 ~ 0.17
2.4 RIBBON SPECIFICATIONS
Type Spool type
Width 60 mm ~ 110 mm
Length (270 m)
Outer diameter Ø65 mm (max.)
[Unit: mm]
Strip mode Cut mode
25.4 ~ 999.0
23.4 ~ 997.0
37.0 ~ 999.0
31.0 ~ 993.0
25.4 ~ 110.0
20.0 ~ 107.0
2.0 ~ 20.0
6.0 ~ 20.0
2.0 ~ 10.0
10.0 ~ 103.6
21.4 ~ 200.0
29.0 ~ 200.0
1.0
0.13 ~ 0.17
0.1 ~ 0.17
0.056 ~
NOTES: 1. To ensure good print quality and maximum print head life use only TOSHIBA TEC specified paper
and ribbons.
2. For further information about paper and ribbon, refer to Section 10. CARE/HANDLING OF THE
PAPER AND RIBBON.
2.5 OPTION
Option Name
Cutter module
Strip module
Type
B-7204-QM
B-7904-H-QM
A stop-and-cut rotary cutter
This module strips the label from the backing paper with
the take-up block and strip block.
Keyboard module
KB-80-QM
This module is an external intelligent keyboard unit.
NOTE: To purchase the OPTIONAL KIT, please contact your authorized TOSHIBA TEC represen-
tative or TOSHIBA TEC Head Quarter.
Description
2-2
3. APPEARANCE
3. APPEARANCE
3.1 FRONT/REAR VIEW
Front View Rear View
EO1-33019
3.1 FRONT/REAR VIEW
Operation Panel
Paper Outlet
Top Cover
Power Switch
Supply Cover
O : OFF
I:ON
Paper Guide Lock Lever
Supply Holder
Fig. 3-1
AC Power Inlet
Serial Interface Connector (RS-232C)
Parallel Interface
Connector (Centronics)
DIP Switch
Keyboard
Connector
Expansion I/O
Interface Connector
3.2 OPERATION PANEL
Fig. 3-2
POWER LED (Green)
Lights when the power is turned on.
ON-LINE LED (Green)
1) Flashes when communicating with a host computer.
2) On while printing.
ERROR LED (Red)
Lights when a communication error occurs, when the
paper/ribbon ends or the printer is not operating correctly.
FEED Key
Feeds paper.
PAUSE Key
Pauses printing.
Resets the printer when paused or when an error
occurs.
3-1
4. DIP SWITCH FUNCTIONS
4. DIP SWITCH FUNCTIONS
The DIP switches are located at the rear of the printer.
WARNING!
Turn the POWER OFF before
changing the DIP switches.
DIP SW
EO1-33019
4. DIP SWITCH FUNCTIONS
DIP SW
No.
1
2
3
4
5
6
7
8
ON/OFF
1
OFF
ON
OFF
ON
6
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
2
OFF
OFF
ON
ON
7
OFF
OFF
ON
ON
Function
2400 bps
4800 bps
9600 bps
19200 bps
None
EVEN
Not available
Available
Available
Not available
RAM clear mode (Maintenance counter)
Threshold manual setting mode
Sensor adjustment mode
RAM clear mode (Parameter)
Normal operation mode
Program down load operation
Fig. 4-1
Remarks
Transmission speed
(Baud rate)
Parity
Stacker
Auto media feed
Selectable only when
DIP SW #8 is ON.
Operating mode
NOTES: 1. DIP Switch settings are read at power on time.
2. To enter the program download mode first set DIP SW #8 to ON. The printer will then enter
the relevant modes, as selected by DIP SWS #6 and #7. To initialize these modes hold
down the [FEED] or [FEED] and [PAUSE]
keys whilst turning the power on. If the printer
is turned on without pressing a key, it will enter the program download mode.
Do not set the switches to the maintenance mode as this may cause a failure.
4-1
5. SET UP PROCEDURE
5.1 REQUIREMENTS FOR OPERATION
EO1-33019
5. SET UP PROCEDURE
5.1 REQUIREMENTS FOR OPERATION
This machine has the following requirements:
• The host computer must have a serial port or centronics parallel port.
• To communicate with host, either an RS-232C cable or Centronics cable is required.
(1) RS-232C cable..........9 pins
(2) Centronics cable .......36 pins
• To print a label format, create the complete program using the interface/communication manual or use
a bespoke labelling package or Windows Driver.
■ Interface Cables
To prevent radiation and reception of electrical noise, the interface cables must meet the following
requirements:
• Fully shielded and fitted with metal or metalised connector housings.
• Kept as short as possible.
• Should not be bundled tightly with power cords.
• Should not be tied to power line conduits.
■ RS-232C Cable description
The serial data cable used to connect the printer to the host computer should be one of the following two
types:
NOTE:Use an RS-232C cable with imperial (inch) connector securing screws.
DB-9S
Connector to PC
PIN No.
1
2
3
4
5
6
7
8
9
Housing
Signal
N.C.
RXD
TXD
DTR
GND
DSR
RTS
CTS
N.C.
Shield
DB-25S
Connector to PC
PIN No.
1
2
3
4
5
6
7
20
Signal
Shield
TXD
RXD
RTS
CTS
DSR
GND
DTR
Connector to Printer
DB-9P
PIN No.
1
2
3
4
5
6
7
8
9
Housing
Signal
N.C.
TXD
RXD
DSR
GND
DTR
CTS
RTS
N.C.
Shield
DB-9P
Connector to Printer
PIN No.
1
2
3
4
5
6
7
8
9
Signal
N.C.
TXD
RXD
DSR
GND
DTR
CTS
RTS
N.C.
Fig. 5-1
5.2 SETTING UP THE PRINTER
• Place the printer on a flat, stable surface.
• Use a grounded electrical outlet do not use adapter plug.
• Be sure there is adequate room around the printer for easy operation and maintenance.
• Keep your work environment static free.
5-1
6. INSTALLATION PROCEDURE
6.1 INSTALLING THE SUPPLY HOLDER UNIT
6. INSTALLATION PROCEDURE
6.1 INSTALLING THE SUPPLY HOLDER UNIT
WARNING!
Turn the power OFF before installing the supply holder unit.
Fit the two studs on the bottom of the printer into the holes in the supply holder unit.
EO1-33019
Supply Holder Unit
Fig. 6-1
6.2 INSTALLING THE SUPPLY COVER
Fit both hooks of the supply cover onto the shafts of the supply holder, and then gently close the supply
cover. (Refer to Fig. 6-2)
NOTE: After this section, the supply cover will be removed in photos and figures. Please understand
that it provides clearer descriptions.
Supply Cover
Hook
6-1
Shaft
Fig. 6-2
6. INSTALLATION PROCEDURE
6.3 CONNECTING THE POWER CORD AND CABLES
6.3 CONNECTING THE POWER CORD AND CABLES
WARNING!
Turn the POWER SWITCH to OFF before connecting the power cord or cables.
EO1-33019
Parallel Interface Cable
(Centronics)
Keyboard Interface
Serial Interface (RS-232C)
Expansion I/O Interface
Power Cord
Fig. 6-3
6-2
7. LOADING THE RIBBON
7. LOADING THE RIBBON
7. LOADING THE RIBBON
WARNING!
Be careful when handling the print head as it becomes very hot.
The printer is capable of printing in thermal transfer mode only.
1. Turn the power off and open the top cover.
2. Move the head release lever toward the front of the printer and raise the print head block.
EO1-33019
Top Cover
Print Head Block
Head Release Lever
3. Fit the protrusion of the guide wheel into the notch of the ribbon core (take-up side).
4. Pull the knob and set the ribbon core to the spring guide wheel.
Fig. 7-1
Knob
Spring Guide Wheel
Guide Wheel
Protrusion
Notch
Ribbon Core
(Take-up side)
Fig. 7-2
7-1
7. LOADING THE RIBBON
5. Set the ribbon core (supply side) by fitting the protrusion into the notch.
EO1-33019
7. LOADING THE RIBBON
Fig. 7-3
6. Turn the guide wheel in the direction indicated by the arrow to remove any slack on the ribbon.
NOTE: Make sure that the ribbon has no wrinkles and the protrusions are fitted into the notches of the
ribbon cores.
Guide Wheel
7-2
Fig. 7-4
8. LOADING THE PAPER
8. LOADING THE PAPER
EO1-330019
8. LOADING THE PAPER
WARNING!
Be careful when handling the print head as it becomes very hot.
This supply holder accepts four sizes of label core: 38 mm, 40 mm, 42 mm and 76.2 mm.
When using a paper roll of 38 mm, 40 mm or 42 mm, remove the spacers from the supply holders
using the following procedure.
1. Remove the supply cover.
2. Push both hooks of the spacer to remove it from the supply holder. Keep the removed spacers safe.
Supply Holder
Hook
Spacer
3. Set the supply holders to both sides of the paper roll.
Paper Roll
Fig. 8-1
Fig. 8-2
Supply Holder
8-1
Fig. 8-3
8. LOADING THE PAPER
8. LOADING THE PAPER
EO1-330019
4. Put the paper roll and supply holders on the supply holder unit.
NOTE: The paper must be loaded so that the print side faces upward.
Paper wound inside.
Fig. 8-4
5. Push both sides of the supply holder guides against the paper roll, then lock them with the lock lever.
NOTE: Make sure that the supply holders rotate slightly.
Paper Roll
Paper Guide Lock Lever
Supply Holder
Supply Holder Guide
Lock Lever
Fig. 8-5
6. Lift up the paper guide lock lever to release the paper guides.
7. Draw the label towards the paper guides.
8. Release the lock lever in the direction indicated by the arrow, and gently lift the sensor cover.
NOTE: Lift the sensor cover gently so that it does not touch the ribbon.
9. Adjust the position of the paper guides to the label width, and return the paper guide lock lever to lock
the paper guide.
Sensor Cover
Lock Lever
Free
Paper Guide
Lock
Paper Guide Lock Lever
Fig. 8-6
8-2
8. LOADING THE PAPER
8. LOADING THE PAPER
EO1-330019
10. For details on changing the black mark sensor position according to the black mark position, refer to
the Section “Setting the black mark sensor position”. When using the round or pre-printed label, refer
to the Section “Setting the feed gap sensor position” and adjust the sensor position.
11. Draw the label onto the platen. Close the sensor cover and return the lock lever to lock the sensor cover
tight.
12. Close the print head block by pressing both sides of the print head block’s top until it clicks.
Head Block
Fig. 8-7
NOTE: Pass the paper straight from the supply holder to paper outlet. Failure to do this may cause
skew feeding or paper jam.
Platen
Paper Guide
Paper
Supply Holder
A
.
A = B
.
B
Fig. 8-8
8-3
8. LOADING THE PAPER
8. LOADING THE PAPER
EO1-330019
13. Close the top cover, and then attach the supply cover to the supply holder unit. (Refer to section
6.2 INSTALLING THE SUPPLY COVER.) Paper loading is now complete.
Batch type:
Top Cover
Fig. 8-9
Cutter type: Where a cutter is fitted load the paper as standard and feed it through the cutter module.
NOTE: When using the cutter, be sure to cut the backing paper between the labels. Cutting on
the label will cause the glue to stick to the cutter, which may affect the cutter quality and
shorten it's life.
Cutter Module
Paper Outlet
Paper
Fig. 8-10
Strip type:
1 Strip the labels from the backing paper for about 200-mm from the top edge of the label roll.
2 First push the strip lever toward the printer to release the hook, and then pull the strip lever.
3 Pass the backing paper between the strip roller and the strip guide roller. After taking up any slack
on the paper, set the strip lever in position.
Strip Lever
Strip Guide Roller
Backing Paper
Fig. 8-11
8-4
8. LOADING THE PAPER
8. LOADING THE PAPER
EO1-330019
■ Setting the black mark sensor position
1 Fold over the end of the label. Then, move sensor knob A in a the horizontal direction so that the
mark on the sensor cover aligns with the black mark. Remember the number that centre of the sensor
knob A is positioned at. Set the sensor knob B to the same position number.
Black Mark
1 2 3 4 5
Sensor knob A
Fig. 8-12
Sensor Cover
Black Mark Sensor Position
2 Release the lock lever in the direction indicated by the arrow, and gently lift the sensor cover.
NOTE: Lift the sensor cover gently so that it does not touch the ribbon.
3 Set sensor knob B to the same position number as the sensor knob A.
NOTE: The sensor knobs A and B are set to the position #3 where the black mark is centred in the label
width as a default. Do not change the position of sensor knobs A and B except when changing
the sensor detecting position. Be sure to set sensor knobs A and B to the same position #. Failure
to do this may cause a paper feed error and paper end detecting error.
Sensor Knob B
1 2 3 4 5
Fig. 8-13
4 Draw the label onto the platen. Close the sensor cover and return the lock lever to lock the sensor cover
tight.
8-5
8. LOADING THE PAPER
8. LOADING THE PAPER
EO1-330019
■ Setting the feed gap sensor position
1 Move sensor knob A in a horizontal direction so that the
mark on the sensor cover aligns with the
centre of the label gap. Remember the number that the centre of the sensor knob A is positioned at.
Set sensor knob B to the same position number.
The centtre of the gap
1 2 3 4 5
Sensor
Knob A
Sensor Cover
Feed Gap Sensor Position
Fig. 8-14
2 Release the lock lever in the direction indicated by the arrow, and gently lift the sensor cover.
NOTE: Lift the sensor cover gently so that it does not touch the ribbon.
3 Set the sensor knob B to the same position # of the sensor knob A.
NOTE: Sensor knobs A and B are set to position #3 where the black mark is centred on the label width
as a default. Do not change the position of sensor knobs A and B except when changing the sensor
detecting position. Be sure to set the sensor knobs A and B to the same position #. Failure to do
this may cause a paper feed error and paper end detecting error.
4 Draw the label onto the platen. Close the sensor cover and return the lock lever to lock the sensor cover
tight.
8-6
9. THRESHOLD SETTING
9. THRESHOLD SETTING
EO1-33019
9. THRESHOLD SETTING
For the printer to maintain a constant print position it uses the transmissive sensor to measure the amount
of light passing through the gap between labels. When the paper is pre-printed, the darker (or more
dense) inks can interfere with this process causing paper jam errors. To eliminate this problem a
minimum threshold can be set for the sensor in the following way.
Power OFF
DIPSW
6
ON
7
OFF
8
ON
[FEED]
Power OFF
Power Online Error
[FEED]
Power Online Error
[PAUSE]
Power Online Error
(1) The power is off.
(2) Set the DIP switches to enter the manual threshold
setting mode.
(3) Turn the power ON while pressing and holding the
[FEED] key.
The transmissive sensor is selected.
(4) Press the [FEED] key.
The reflective sensor is selected.
The sensor type is switched by pressing the [FEED]
key. Load the pre-printed label roll in the usual way.
(5) Press and hold the [PAUSE] key.
The paper will feed through the printer until the
[PAUSE] key is released. Release the [PAUSE]
key after more than 1.5 labels have been fed.
(Threshold setting is completed by this operation.)
: ON
(6) Turn the power OFF.
: OFF
: BLINK
NOTES: 1. To set the threshold properly, be sure to feed more than 1.5 labels. Insufficient paper feeding
may result in an incorrect threshold setting. In this case, repeat the procedure.
2. While the print head is raised, the [PAUSE] key does not work.
3. If the paper runs out or a cutter error occurs, it will not be detected during the paper feed.
4. If the printer does not print in the correct position even after the threshold setting, the
transmissive sensor adjustment may be wrong. In this case, re-adjust the transmissive
sensor, and then set the threshold again. (When the backing paper is thick, the transmissive
sensor adjustment is required.)
9-1
10. CARE/HANDLING OF THE PAPER AND RIBBON
10. CARE/HANDLING OF THE PAPER AND RIBBON
EO1-33019
10. CARE/HANDLING OF THE PAPER AND RIBBON
CAUTION:
Be sure to read carefully and understand the Supply Manual. Ask your nearest authorized TOSHIBA
TEC representative for the Supply Manual. Use only paper and ribbon which meet specified
requirements. Use of non-specified paper and ribbon may shorten the head life and result in problems
with bar code readability or print quality. All paper and ribbon should be handled with care to avoid any
damage to the paper, ribbon or printer. Read the following guideline carefully.
• Do not store the paper and ribbon for longer than the manufactures recommended shelf life.
• Store paper rolls on the flat end, do not store them on the curved sides as this might flatten that side
causing erratic media advance and poor print quality.
• Store the paper in plastic bags and always reseal after opening. Unprotected paper can get dirty and
the extra abrasion from the dust and dirt particles will shorten the print head life.
• Store the paper and ribbon in a cool, dry place. Avoid areas where they would be exposed to direct
sunlight, high temperature, high humidity, dust or gas.
• The thermal paper used for direct thermal printing must not have specifications that exceed Na
ppm, K+ 250 ppm and CL- 500 ppm.
+
800
• Some ink used on pre-printed labels may contain ingredients which shorten the print head’s product
life. Do not use labels pre-printed with ink which contain hard substances such as carbonic calcium
(CaCO
) and kaolin (Al2O3, 2SiO2, 2H2O).
3
For further information please contact your local distributor or your paper and ribbon manufacturer.
10-1
11. GENERAL MAINTENANCE
EO1-33019
11.1 CLEANING
11. GENERAL MAINTENANCE
WARNING!
Be careful when handling the print head as it becomes very hot.
11.1 CLEANING
WARNING!
1. Be sure to disconnect the power cord prior to performing any maintenance.
2. DO NOT POUR WATER directly onto the printer.
CAUTION:
1. Do not use any sharp objects to clean the print head and platen. Doing so may damage them,
causing poor print quality or missing dots.
2. Never use organic solvents like thinners or venzene for cleaning. Using such solvents may
discolour the covers, cause poor print quality, or printer failure.
3. Do not touch the print head element as static build-up may damage the print head.
To help retain the high quality and performance of your printer it should be regularly cleaned. The greater
the usage of the printer, the more frequent the cleaning. (i.e. low usage=weekly : high usage=daily).
1. Turn the power off.
2. Open the top cover.
3. Turn the head lever to raise the print head.
4. Remove the ribbon and paper.
5. Clean the print head element with print head cleaner
NOTE: Please purchase the print head cleaner from the authorized TOSHIBA TEC service
representative.
Print Head Cleaner
(24089500013)
Print Head (Thermal Element)
11-1
Fig. 11-1
11. GENERAL MAINTENANCE
EO1-33019
11.2 COVERS
6. Clean the platen with a cloth moistened with alcohol.
7. With a soft cloth, remove any dust or glue from the detection area of the sensors and paper path.
Black mark/Feed gap sensor
Platen
Fig. 11-2
8. Remove the supply holder rollers from the supply holder unit. Remove any dust from the recessed
portions of the base and wipe glue from the rollers with a slightly moistened soft cloth.
Recessed portion of the base
Supply Holder Roller
Supply Holder Base
Fig. 11-3
11.2 COVERS
The covers should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent
solution.
NOTE: Clean printer cover with an electrostatic free cleaner for automated office equipment.
WARNING!
1. DO NOT POUR WATER directly onto the printer.
2. DO NOT APPLY cleaner or detergent directly onto any cover.
3. NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers.
4. DO NOT clean the covers with alcohol as it may cause them to discolour, loose their shape or
develop structural weakness.
11-2
11. GENERAL MAINTENANCE
11.3 REMOVING JAMMED PAPER
EO1-33019
11.3 REMOVING JAMMED PAPER
1. Turn the power off.
2. Open the top cover.
3. Move the head release lever toward the front of the printer to raise the print head block.
4. Remove the ribbon and paper.
5. Release the lock lever in the direction indicated by the arrow, and gently lift the sensor cover.
6. Remove the jammed paper. DO NOT USE any sharp implement or tool as these could damage the
printer.
7. Clean the print head and platen, then remove any further dust or foreign substances.
Top Cover
Print Head Block
Head Release Lever
Fig. 11-4
8. Paper jams in the cutter unit can be caused by wear or residual glue from label stock on the cutter. Do
not use unspecified paper in the cutter. If frequent jams occur in the cutter contact your Authorized
Service representative.
■ Cleaning the Cutter Unit
WARNING!
1. Be sure to disconnect the power cord before cleaning the cutter unit.
2. The cutters are sharp and care should be taken not to injure yourself when cleaning.
1. Press the cutter cover release lever to detach the cutter cover.
Cutter Cover
Release Lever
Cutter Cover
11-3
Fig. 11-5
11. GENERAL MAINTENANCE
11.3 REMOVING JAMMED PAPER
2. Fit the enclosed Allen Key into the right side of the cutter unit to rotate the cutter manually. Remove
the jammed paper and any paper particles from the cutter.
3. Clean the cutter with dry cloth.
Allen Key
Cutter
EO1-33019
Fig. 11-6
4. Assemble in the reverse order of removal.
■ Cleaning the Strip Unit
WARNING!
1. Be sure to disconnect the power cord before cleaning the strip unit.
2. Do not touch the moving parts. To reduce the risk that fingers, jewellery, clothing, etc., be drawn
into the moving parts, push the switch in the "OFF" position to stop movement.
1. First push the strip lever toward the printer to release the hook, and then pull the strip lever.
2. Remove the jammed paper, if any.
3. Clean the strip guide rollers A and B with a cloth moistened with alcohol.
Strip Guide Roller B
Strip Lever
Strip Guide Roller A
Fig. 11-7
11-4
12. TROUBLESHOOTING
12. TROUBLESHOOTING
EO1-33019
12. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the
power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.
If the error lamp lights during printing, refer to the following troubleshooting to solve the problem.
Error type
PAPER JAM
Problem
1. The paper is not fitted correctly.
2. The paper path is jammed and does not
feed smoothly.
3. The installed paper type does not match
the selected sensor.
4. The installed paper size is different from
the programmed size.
5. The feed gap sensor cannot see the
difference between the print area and
the gap.
Solution
1. Reload the paper correctly.
→ Press the [PAUSE] key.
2. Remove the cause of the jam and
replace the paper correctly.
→ Press the [PAUSE] key.
3. Turn the power off then on again.
Select the correct sensor.
→ Feed the paper.
4. Turn the power off then on again.
Set the correct paper size.
→ Feed the paper.
5. Set the threshold (see page 9-1).
Else
Turn the power off and call your
Authorized Service representative.
HEAD OPEN
NO PAPER
EXCESS HEAD
TEMP.
RIBBON ERROR
Feeding or printing has been attempted
while the print head is raised.
The paper has run out.
The print head is too hot.
1. The ribbon has run out.
2. There is a fault with the ribbon sensor.
Lower the print head block.
→ Press the [PAUSE] key.
Load new paper.
→ Press the [PAUSE] key.
Turn the power off and decrease the
print head temperature.
1. Load a new ribbon.
→ Press the [PAUSE] key.
2. Turn the power off and contact
your Authorized Service representative.
12-1
12. TROUBLESHOOTING
EO1-33019
12. TROUBLESHOOTING
Error type
HEAD ERROR
Problem
This message is displayed when sending
the head broken check command ([ESC]
HD001 [LF] [NUL]) and the print head has
1. Restart the printing by pressing
the [PAUSE] key.
2. Replace the print head.
Solution
a broken element.
CUTTER ERROR
Paper is jammed in the cutter.
Remove the jammed paper and feed
the undamaged media through the
cutter (See page 11-3).
→ Press the [PAUSE] key.
Else
Turn the power off and contact your
Authorized Service representative.
Other Error
Hardware or software trouble.
Turn the power off then on again. If
the problem still exists turn the power
off and contact your Authorized Service representative.
NOTE: If an error cannot be cleared by pressing the [PAUSE] key, the power must be switched off
then on again.
Once the power has been switched off and on, all the print data in the printer is cleared.
Problem
No print.
Dots missing in the
print.
Unclear (or blurred)
printing.
Power does not come
on.
Printer does not cut.
Solution
1. Check that the paper and ribbon are loaded correctly.
2. Check that print head is set correctly.
3. Check the cabling between the printer and the host.
Dirty print head. → Clean the print head.
Call your Authorized Service representative if necessary.
1. Dirty print head. → Clean the print head.
2. Bad or faulty ribbon. → Replace ribbon.
3. Poor paper quality. → Change paper type.
1. Plug the power cord into an AC socket.
2. Check the circuit breakers or fuses.
3. Plug another appliance into the AC socket to check if there is power
supplied.
Call your Authorized Service representative if necessary.
Check for a paper jam in the cutter.
Call your Authorized Service representative if necessary.
You see a raised nap
where the paper has
been cut.
1. Clean the cutter blades.
2. The blades are worn.
→ Call your Authorized Service representative.
12-2
APPENDIX
APPENDIX
■ ASCII Code Chart
EO1-33019
APPENDIX
■ Font Sample
■ Barcode Sample
13-1
INDEX
EO1-33019
INDEX
INDEX
A
AC Power inlet........................................ 3-1
Auto media feed ..................................... 4-1
B
Bar code types ....................................... 2-1
C
Cleaning ............................................... 11-1
D
DIP switch ....................................... 3-1, 4-1
F
Fonts ...................................................... 2-1
I
Interface .......................................... 1-1, 2-1
Centronics cable ............................... 5-1
Expansion I/O interface .................... 2-1
Keyboard interface............................ 2-1
Parallel interface ............................... 2-1
Parallel intercace cable..................... 6-2
RS-232C cable.................................. 5-1
Serial interface.................................. 2-1
Serial interface cable ........................ 6-2
Serial interface connector ................. 3-1
Issue mode............................................. 1-1
J
Jammed paper ..................................... 11-3
L
Label length............................................ 2-2
Label width ............................................. 2-2
O
Operation panel...................................... 3-1
ERROR LED..................................... 3-1
FEED key.......................................... 3-1
ON-LINE LED ................................... 3-1
PAUSE key ....................................... 3-1
POWER LED .................................... 3-1
Option.....................................................2-2
Cutter .............................................. 11-4
Cutter module ............................2-2, 8-4
Keyboard module.............................. 2-2
Strip mechanism ............................... 1-1
Strip module...................................... 2-2
P
Paper.............................................2-2, 10-1
Paper jam ............................................. 12-1
Power consumption................................2-1
Power cord ...................................... 1-1, 6-2
Power switch .......................................... 3-1
Print head ...............................1-1, 2-1, 11-1
Print head cleaner ................................ 11-1
Print length ............................................. 2-2
Print speed ............................................. 2-1
Print width............................................... 2-2
Printing method ...................................... 2-1
Program down load operation ................ 4-1
R
Relative humidity .................................... 2-1
Resolution .............................................. 1-1
Ribbon ....................................2-2, 7-1, 10-1
S
Sensor knob A.................................8-5, 8-6
Sensor knob B.................................8-5, 8-6
Sensor
Black mark sensor .......................... 11-2
Feed gap sensor............................. 11-2
Sensor adjustment mode.................. 4-1
Specifications ......................................... 2-1
Stacker ................................................... 4-1
Supply Cover.....................1-1, 2-1, 3-1, 6-1
Supply holder ...........................1-1, 3-1, 8-1
Supply holder unit............................ 1-1, 6-1
Supply voltage........................................2-1
T
Thermal print head ................................. 2-1
Thermal transfer .............................. 1-1, 2-1
Threshold manual setting mode ............. 4-1
Threshold setting....................................9-1
Transmission speed ............................... 4-1
Troubleshooting.................................... 12-1
Two-dimensional code ........................... 2-1
W
Weight .................................................... 2-1
14-1
PRINTED IN JAPAN
E
EO1-33019
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