Toshiba B-419-GS10-QQ, EO1-33030, B-419-GS10 User Manual

TEC Label Printer

B-419-GS10-QQ

Owner's Manual

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules, These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio freq uency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipm ent in a r esidential area is likely to cause harmful interference in which case the user will be required to correct the int er ference at his own expense.

(for USA only)

Changes or modifications not expressly approved by manufacturer for compliance could void the user’s authority to operate the equipm ent .

“This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.” “Cet appareil numérique de la classe A respecte tout es les exigences du Règlement sur le matériel brouilleur du Canada.”

(for CANADA only)

Safety Summary

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Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment.

Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, then contact your authorized TOSHIBA TEC representative for assistance.

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This symbol indicates warning items (including cautions). Specific warning contents are drawn inside the symbol.

(The symbol on the left indicates a general caution.)

This symbol indicates prohibited actions (prohibited items). Specific prohibited contents are drawn inside or near the

(The symbol on the left indicates “no disassembling”.)

This symbol indicates actions which must be performed. Specific instructions are drawn inside or near the ● symbol.

(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)

symbol.

EO1-33030

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Do not use voltages other than the voltage (AC) specified on th e rating plate, as thi s may cause

fire

electric shock

If the machines share the same outlet with any other electrical appliances which consume large amounts of power, the voltage will fluctuate widely each time these appliances operate. Be sure to provide an exclusive outlet for the machine as this may cause

fire

electric shock

Do not insert or drop metal, flammable or other foreign objects into th e machines through the ventilation slits, as this may cause

fire

electric shock

This indicates that there is the risk of death or serious injury if the machines are improperly handled contrary to this indication.

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Do not plug in or unplug the power cord plug with wet hands as this may cause

Do not place metal objects or water-filled containers such as flower vases, flower pots or mugs, etc. on top of the machines. If metal objects or spilled liquid enter the machines, this may cause or

Do not scratch, damage or modify the power cords. Also, do not place heavy objects on, pull on, or excessively bend the cords, as this may cause

electric shock

fire

electrical shock.

fire

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If the machines are dropped or their cabinets damaged, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorized TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause

electric shock

fire

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Continued use of the machines in an abnormal condition such as when the machines are producing smoke or strange smells may cause

fire

electric shock

cases, immediately turn off the power switches and disconnect the power cord plugs from the outlet. Then, contact your au thorized TOSHIBA TEC representative for assistance.

. In these

( ) i

Safety Summary

EO1-33030

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If foreign objects (metal fragments, water, liquids) enter the machines, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorized TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause

electric shock

Ensure that the equipment is properly grounded. Extension cables should also be grounded.

Fire

or occur on improperly grounded equipment.

electric shock

fire

could

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When unplugging the power cords, be sure to hold and pull on the plug portion. Pulling on the cord portion may cut or expose the internal wires

fire

and cause

Do not remove covers, repair or modify the machine by yourself. You may be voltage, very hot parts or sharp edges inside the machin e.

electric shock

injured

by high

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This indicates that there is the risk of personal

Injury

objects if the machines are improperly handled contrary to this indication.

damage

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.

●

Try to avoid locations that have the following adverse conditions:

* Temperatures out of the specification * Direct sunlight * High humidity * Shared power source * Excessive vibration * Dust/Gas

●

The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild

detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.

●

USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.

●

DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high

temperatures, high humidity, dust, or gas.

●

Ensure the printer is operated on a level surface.

●

Any data stored in the memory of the printer could be lost during a printer fault.

●

Try to avoid using this equipment on the same power supply as high voltage equipment or equipment

likely to cause mains interference.

●

Unplug the machine whenever you are working inside it or cleaning it.

●

Keep your work environment static free.

●

Do not place heavy objects on top of the machines, as these items may become unbalanced and fall

causing injury.

●

Do not block the ventilation slits of the machines, as this will cause heat to build up inside the

machines and may cause fire.

●

Do not lean against the machine. It may fall on you and could cause injury.

●

Care must be taken not to injure yourself with the printer paper cutter.

●

Unplug the machine when it is not used for a long period of time.

Request Regarding Maintenance

●

Utilize our maintenance services.

After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance

once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.

●

Our preventive maintenance service performs the periodic checks and other work required to maintain

the quality and performance of the machines, preventing accidents beforehand.

For details, please consult your authorized TOSHIBA TEC representative for assistance.

●

Using insecticides and other chemicals

Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or other parts to deteriorate or cause the paint to peel.

( ) ii

EO1-33030

Page

1. PRODUCT OVERVIEW.......................................................................................................... 1-1

1.1 Introduction.................................................................................................................... 1-1

1.2 Features ........................................................................................................................ 1-1

1.3 Unpacking......................................................................................................................1-1

1.4 Accessories .................................................................................................................. 1-2

1.5 Appearance ................................................................................................................... 1-2

1.5.1 Dimensions.....................................................................................................................1-2

1.5.2 Front View.......................................................................................................................1-3

1.5.3 Rear View.......................................................................................................................1-3

1.5.4 Interior............................................................................................................................. 1-3

1.5.5 Operation Panel..............................................................................................................1-4

2. PRINTER SETUP ................................................................................................................... 2-1

2.1 Precautions.................................................................................................................... 2-1

2.2 Procedure before Operation........................................................................................... 2-2

2.3 Connecting the Cables to Your Printer........................................................................... 2-2

2.4 Connecting the Power Cord........................................................................................... 2-3

2.5 Turning the Printer ON/OFF........................................................................................... 2-4

2.5.1 Turning ON the Printer...................................................................................................2-4

2.5.2 Turning OFF the Printer .................................................................................................2-4

2.6 Opening/Closing the Media Cover..................................................................................2-5

2.7 Loading the Media ......................................................................................................... 2-6

2.7.1 Loading the Fanfold Paper.............................................................................................2-7

2.7.2 Loading the Cut Form.....................................................................................................2-8

2.8 Removing/Installing the Paper Guide Unit...................................................................... 2-9

2.9 Test Print ..................................................................................................................... 2-10

2.10 Program Download...................................................................................................... 2-13

2.10.1 Outline of Features...........................................................................................2-13

2.10.2 Install Program Installation...............................................................................2-13

2.10.3 Firmware Files Copy ........................................................................................ 2-17

2.10.4 Sensor Adjustments......................................................................................... 2-23

2.10.5 Printer Information Registration........................................................................ 2-26

2.10.6 Test Print.......................................................................................................... 2-28

2.10.7 Version Display................................................................................................ 2-29

3. MAINTENANCE .....................................................................................................................3-1

3.1 Cleaning ........................................................................................................................ 3-1

3.1.1 Print Head/Platen ...........................................................................................................3-1

3.1.2 Paper Path/Sensors.......................................................................................................3-2

3.1.3 Covers ............................................................................................................................3-2

3.2 Care/Handling of the Media ........................................................................................... 3-2

EO1-33030

4. TROUBLESHOOTING............................................................................................................ 4-1

4.1 LED State...................................................................................................................... 4-1

4.2 Error Process.................................................................................................................4-2

4.3 Possible Problems.........................................................................................................4-3

4.4 Removing Jammed Media............................................................................................. 4-3

APPENDIX 1 SPECIFICATIONS.................................................................................................A1-1

A1.1 Printer..........................................................................................................................A1-1

A1.2 Media...........................................................................................................................A1-2

A1.2.1 Media Type.......................................................................................................A1-2

APPENDIX 2 INTERFACE ..........................................................................................................A2-1

APPENDIX 3 PRINT SAMPLES..................................................................................................A3-1

GLOSSARIES INDEX

WARNING!

This is a Class A product. In a domestic environment t his product may cause radio interference in which case the user may be required to take adequat e m easur es.

CAUTION!

1. This manual may not be copied in whole or in part without prior writt en per m ission of TO SHIB TEC.

2. The contents of this manual may be changed without notification.

3. Please refer to your local author ized service representat ive with regard to any queries you ma have in this manual.

1. PRODUCT OVERVIEW

EO1-33030

1. PRODUCT OVERVIEW

1.1 Introduction

1.2 Features

1.3 Unpacking

1. Check for damage or scratches on the printer. However, please note that TOSHIBA TEC shall have no liability for any damage of any kind sustained during transportation of the product.

2. Keep the cartons and packaging for future transportation of the printer.

NOTES:

Thank you for choosing the TEC B-419 series label printer. This Owner’s Manual contains information about general set-up through how to confirm the printer’s operation using a test print. This manual should be read carefully to help gain maximum performance and life from your printer. For most queries please refer to this manual and keep it safe for future reference. Please contact your TOSHIBA TEC representative for further information concerning this manual.

The B-419 printer has the following features:

• The paper auto feed function is provided for the first time for a 4 inch

wide, small and light desk top printer.

• To meet various applications, four types of issue modes, such as, the

TEC Printer Command Language Light Edition (TPCL-LE) mode, high speed graphic mode, label issue mode, and receipt issue mode, are supported as standard. For details, please inquire from your nearest TOSHIBA TEC representative.

• This printer can print cut forms as standard, which allows ticket

issuing.

Unpack the printer as per the Unpacking Instructions supplied with the printer.

1.1 Introduction

1- 1

1. PRODUCT OVERVIEW

EO1-33030

1.4 Accessories

1.5 Appearance

1.5.1 Dimensions

1.4 Accessories

When unpacking the printer, please make sure all the following accessories have been supplied with the printer.



Owner’s Manual (1 copy)

(Doc./No. EO1-33030)

TEC Label Printer

B-419-GS10-QQ

Owner's Manual

Power Cord (1 pc.)

(P/No.FBCB0030202)

TOSHIBA TEC CORPORATION

The names of the parts or units introduced in this section are used in the following chapters.

5.1(130)

6.6(167)

5.9(150)

7.4(187)

Dimensions in inch+(mm)

1- 2

1. PRODUCT OVERVIEW

EO1-33030

1.5.2 Front View

1.5.3 Rear View

1.5.4 Interior

1.5 Appearance

Media Cover

Release Catch

Media Outlet

Media Cover

Ventilator

FEED Button

Paper Guide (R)

Stand-by Switch

Media Inlet

Paper Guide (L)

Inlet

Serial Interface Connector (RS-232C)

Feed Gap Sensor

Print Head

Paper Path Surface

Thermistor

Black Mark/ Feed Gap Sensor

1- 3

Platen

1. PRODUCT OVERVIEW

EO1-33030

1.5.5 Operation Panel

CAUTION!

Even if the Stand-by switch is turned off, the primary power remains ON, as this switch turns on/off the secondary power supply only. When the printer is not used for a long time, disconnect the power cord from the AC outlet.

1.5 Appearance

The figure below illustrates the Operation Panel and key functions.

Stand-by Switch

FEED Button

ON LINE

DATA

ERROR

FEED

ON LINE LED

ERROR LED

DATA LED

There are three LED lights on the Operation Panel.

LED Illuminates when… Flashes when…

ON LINE The printer is turned on. -----

The printer is in operation. (Goes off when in Idle.)

DATA

Flashes fast when the printer is communicating with the PC. Flashes slowly when the print data remains.

ERROR

The print head has a broken element.

Paper feed jam, cover open, communication error, etc. occurs. For details, refer to Section 4.1 LED State.

There are two switches on the Operation Panel.

A slide power switch. The power is turned ON

STAND-BY Switch

when the switch is positioned to the (l) side. The power is turned OFF when the switch is positioned to the other side.

FEED Button

Each time this button is pressed, the printer feeds one piece of media.

1- 4

2. PRINTER SETUP

EO1-33030

2. PRINTER SETUP

2.1 Precautions

This section outlines the procedures to setup your B-419 printer prior to its operation. The section includes precautions, connecting cables, assembling accessories, loading media, and performing a test print.

To ensure the best operating environment, and to assure the safety of the operator and the equipment, please observe the following precautions.

• Operate the printer on a stable, level, operating surface in a location

free from excessive humidity, high temperature, dust, vibration or direct sunlight.

• Keep your work environment static free. Static discharge can cause

damage to delicate internal components.

• Make sure that the printer is connected to a clean source of AC

Power and that no other high voltage devices that may cause line noise interference are connected to the same mains.

• Ensure that the printer is connected to the AC mains with a three-

prong power cable that has the proper ground (earth) connection.

• Turn off the printer power and remove the power cord from the

printer whenever working on the inside of the printer such as loading the media, or when cleaning the printer.

• For best results, and longer printer life, use only TOSHIBA TEC

recommended media.

• Store the media in accordance with the specifications.

• This printer mechanism contains high voltage components; therefore

you should never remove any of the covers of the machine as you may receive an electrical shock. Additionally, the printer contains many delicate components that may be damaged if accessed by unauthorized personnel.

• Clean the outside of the printer with a clean dry cloth or a clean cloth

slightly dampened with a mild detergent solution.

• Use caution when cleaning the thermal print head as it may become

very hot while printing. Wait until it has had time to cool before cleaning.

• Do not turn off the printer power or remove the power plug while the

printer is printing or while the ON LINE lamp is blinking.

• Ensure that there is an AC outlet that can be used only for the printer

close to the printer installation location.

2- 1

2. PRINTER SETUP

EO1-33030

2.2 Procedure before Operation

1. To communicate with the host computer, a 9-pin RS232C cable is required.

2. The printer can also be controlled with its own programming commands. Please contact your TOSHIBA TEC reseller for the Interface/Communication Manual.

NOTES:

2.3 Connecting the Cables to Your Printer

The RS-232C must be connected while the power is turned OFF. Failure to d this may cause electric shock or short-circuit.

CAUTION!

2.2 Procedure before Operation

This section describes the outline of the printer setup.

Unpack the accessories and printer from the box.

Refer to Safety Precautions in this manual and set up the printer in a

suitable location.

The host computer must have a serial port. (Refer to Section 2.3.)

Be sure to insert the power cord plug into an AC outlet. (Refer to

Section 2.4.)

Load the media in the printer. (Refer to Section 2.7.)

Turn the Power ON. (Refer to Section 2.5.)

Perform a test print. (Refer to Section 2.9.)

Install the Printer Drivers.

When connecting the RS-232C cable to your printer, follow the procedure described below.

Make sure that the power cord is not connected to the AC outlet.

Connect the printer side connector of the RS-232C cable to the serial

port on the rear of the printer.

Serial Port

RS-232C Cable

Connector

Secure the connector with the screws.

Screw

Connect the PC side connector of the RS-232C cable to the Serial

port of your PC.

2- 2

2. PRINTER SETUP

EO1-33030

2.4 Connecting the Power Cord

1. Make sure that the

2. Use only the power cord

3. Connect the power cord

4. Even if the Stand-by

CAUTION!

printer Stand-by switch is turned to the off position before connecting the power cord to prevent possible electric shock or damage to the printer.

supplied with the printer. Use of any other cord may cause electric shock or fire.

to a three-prong outlet only, with the third pron being a good ground (earth) connection.

switch is turned off, the primary power remains ON, as this switch turns on/off the secondary power supply only. When the printer is not used for a long time, disconnect the power cord from the AC outlet.

2.4 Connecting the Power Cord

. Make sure that the Stand-by switch is in the OFF position.

Stand-by Switch

Connect the Power Cord to the printer as shown in the figure below.

Power Cord

Plug the other end of the Power Cord into the ground outlet as

shown in the figure below.

Power Cord

2- 3

2. PRINTER SETUP

EO1-33030

2.5 Turning the Printer ON/OFF

2.5.1 Turning ON the Printer

Use the Stand-by switch to turn the printer On/Off. Plugging or unplugging the power cord to turn th printer On/Off may cause fire, an electric shock, or damage to the printer.

When the ERROR LED is illuminated, refer to Section

4.1 LED State.

2.5.2 Turning OFF the Printer

1. Do not turn off the

2. Do not turn off the

CAUTION!

printer power while the media is being printed as this may cause a paper jam or damage to the printer.

printer power while the ON LINE light is blinking as this may cause damage to your computer.

NOTE:

CAUTION!

2.5 Turning the Printer ON/OFF

When the printer is connected to your host computer it is good practice to turn the printer ON before turning on your host computer and turn OFF your host computer before turning off the printer.

To turn ON the printer power, slide the Stand-by switch as shown in

the diagram below. Note that ( l ) switch.

Check that the

To turn OFF the printer power, slide the Stand-by switch as shown in the diagram below. Note that no mark is printed on the power OFF side.

ON LINE

LED is illuminated.

is the power ON side of the

Stand-by Switch

OFF

Stand-by Switch

2- 4

2. PRINTER SETUP

jury

EO1-33030

2.6 Opening/Closing the Media Cover

The Media Cover should be opened fully. Failure to do this may cause the Media Cover to close by its weight, resulting in in

WARNING!

2.6 Opening/Closing the Media Cover

This section describes the opening and closing procedure of the Media Cover. Follow the procedure when cleaning the print head, platen, paper passage, or media sensor, or removing jammed paper.

Opening the Media Cover

Release the Media Cover by pushing both sides of the Media Cover

Release Catches toward the center, and then open the Media Cover.

Media Cover

Release Catch

Media Cover

Closing the Media Cover

Release Catch

Close the Media Cover by pressing portions (A) until they click.

Make sure that both Media Cover Release Catches are in position

and the Media Cover is locked.

Media Cover Release Catch

(A)

Media Cover

Media Cover Release Catch

(A)

2- 5

2. PRINTER SETUP

EO1-33030

2.7 Loading the Media

The B-419 printer issues in two issue modes depending on the media types.

Continuous mode (Fanfold paper)

• Insert the media through the media inlet, or open the media cover and

set the media, and then close the media cover.

• When the print command is received from the PC, the specified

numbers of media are printed continuously.

• Pressing the

[FEED]

button causes one piece of media to be fed.

Cut form mode (When the auto-feed is turned ON.)

• Insert the media through the media inlet, or open the media cover and

set the form, and then close the media cover. The media is automatically fed to the print start position.

• When the print command is received from the PC, the specified

numbers of media are printed one by one.

• When unprinted data remains after issuing the media, the DATA LED

flashes slowly (indicating the printer is waiting for media supply.)

• Pressing the

[FEED]

button causes one piece of media to be fed.

2- 6

2. PRINTER SETUP

D D p p f

EO1-33030

2.7.1 Loading the Fanfold

Paper

1. Place the fanfold paper so that the print surface faces up and the top edge of the paper is positioned at the printer side.

Print Surface

Paper Top Edge

2. Place the fanfold paper on the surface below the position of the printer’s media inlet.

NOTES:

2.7 Loading the Media

Place the fanfold paper at the rear of the printer in line.

Media Inlet

Container

Place the paper top edge in front of the Media Inlet, and align the

Fanfold Paper

left paper edge with the Paper Guide (L). Push the Paper Guide Release Lever outside, and align the Paper Guide (R) with the right paper edge.

Lock the Paper Guide by pulling the Paper Guide Release Lever up.

Paper Guide (L)

Lock

Release

Paper Guide

Release Lever

Paper Guide (R)

Turn the PC power ON, and then turn the printer power ON.

Insert the paper top edge into the Media Inlet until it stops. Pressing

[FEED]

NOTE:

o not pull the printed paper.

oing so may dislocate the rinter or misalign the print osition, causing a print

ailure.

the

Send a print data from the PC.

The data is printed on the paper. Tear off the printed paper at the

edge of the Media Outlet.

button feeds one piece of the paper.

2- 7

+ 37 hidden pages

Toshiba B-419-GS10-QQ, EO1-33030, B-419-GS10 User Manual

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